{ "entity_id": "S-ACT-031", "folder": "ACT-Long-Service-Leave-Authority", "name": "ACT Long Service Leave Authority", "type": "Statutory Authority", "jurisdiction": "ACT", "portfolio": "", "website": "https://www.actleave.act.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": false, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 2, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "https://www.actleave.act.gov.au/", "source_documents": [], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": null, "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# ACT Long Service Leave Authority - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T23:04:52.711434+00:00\n**Entity ID**: S-ACT-031\n**Entity type**: Statutory Authority\n**Jurisdiction**: ACT\n**Portfolio**: \n**Website**: https://www.actleave.act.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 2 |\n| pages | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 April 2026\nEaster Closure\nACT Leave will be closed for the Easter break from Friday 3 April 2026, reopening on Tuesday 7 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 27 March 2026\nTemporary closure – ICT network upgrade on 30 March 2026\nACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n24 March 2026\nChanges to Quarterly Return Calendars\nPlease be advised that the ACT Government has updated its declaration of public holidays for April 2026, with an additional public holiday added for Saturday 25 April 2026, alongside the existing public holiday on Monday 27 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n\n### Role and Functions\n\n- Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 April 2026\nEaster Closure\nACT Leave will be closed for the Easter break from Friday 3 April 2026, reopening on Tuesday 7 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 27 March 2026\nTemporary closure – ICT network upgrade on 30 March 2026\nACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n24 March 2026\nChanges to Quarterly Return Calendars\nPlease be advised that the ACT Government has updated its declaration of public holidays for April 2026, with an additional public holiday added for Saturday 25 April 2026, alongside the existing public holiday on Monday 27 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n26 February 2026\nOffice closed on Monday 2 March 2026\nThe ACT Leave office will be closed for in-person assistance while we undertake building maintenance on Monday 2 March 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n9 September 2025\n2024-25 worker annual statements\nACT Leave has begun issuing worker annual statements for the 2024-25 period via email.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n\n### Strategic Priorities\n\n- Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 April 2026\nEaster Closure\nACT Leave will be closed for the Easter break from Friday 3 April 2026, reopening on Tuesday 7 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 27 March 2026\nTemporary closure – ICT network upgrade on 30 March 2026\nACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n24 March 2026\nChanges to Quarterly Return Calendars\nPlease be advised that the ACT Government has updated its declaration of public holidays for April 2026, with an additional public holiday added for Saturday 25 April 2026, alongside the existing public holiday on Monday 27 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n26 February 2026\nOffice closed on Monday 2 March 2026\nThe ACT Leave office will be closed for in-person assistance while we undertake building maintenance on Monday 2 March 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n9 September 2025\n2024-25 worker annual statements\nACT Leave has begun issuing worker annual statements for the 2024-25 period via email.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 19 June 2025\nEnd of financial year\nThe last claims payment for the 2024-25 financial year will be on Thursday 26 June 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n29 March 2025\nPlanned portal outage\nThe client portals will be unavailable for approximately 60 minutes from 8am on 1 April 2025 to transition the Contract Cleaning Scheme into the new Services Industry Scheme.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n20 December 2024\nHoliday Shutdown\nWe will be closed for the holiday shutdown from 12pm Tuesday 24 December 2024, and will be back in the office at 8.30am on Thursday 2 January 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 December 2023\nHoliday shutdown\nWe will be closed for the holiday shutdown from 12pm Friday 22 December 2023, and will be back in the office at 8.30am on Tuesday 2 January 2024.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n\n## KPIs, Targets, and Where They Are At\n\n- Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 April 2026\nEaster Closure\nACT Leave will be closed for the Easter break from Friday 3 April 2026, reopening on Tuesday 7 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 27 March 2026\nTemporary closure – ICT network upgrade on 30 March 2026\nACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n24 March 2026\nChanges to Quarterly Return Calendars\nPlease be advised that the ACT Government has updated its declaration of public holidays for April 2026, with an additional public holiday added for Saturday 25 April 2026, alongside the existing public holiday on Monday 27 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n26 February 2026\nOffice closed on Monday 2 March 2026\nThe ACT Leave office will be closed for in-person assistance while we undertake building maintenance on Monday 2 March 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n9 September 2025\n2024-25 worker annual statements\nACT Leave has begun issuing worker annual statements for the 2024-25 period via email.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 19 June 2025\nEnd of financial year\nThe last claims payment for the 2024-25 financial year will be on Thursday 26 June 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n29 March 2025\nPlanned portal outage\nThe client portals will be unavailable for approximately 60 minutes from 8am on 1 April 2025 to transition the Contract Cleaning Scheme into the new Services Industry Scheme.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n20 December 2024\nHoliday Shutdown\nWe will be closed for the holiday shutdown from 12pm Tuesday 24 December 2024, and will be back in the office at 8.30am on Thursday 2 January 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 December 2023\nHoliday shutdown\nWe will be closed for the holiday shutdown from 12pm Friday 22 December 2023, and will be back in the office at 8.30am on Tuesday 2 January 2024.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n1 October 2023\nChange to the Building & Construction levy\nEffective from 1 October 2023, the employer levy rate for the Building and Construction Industry Portable Long Service Leave Scheme increased from 2.10% to 2.35%.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nACT Leave Client Portal\nStep-by-step guide for employers\n Source: `other-pdfs/Employer-step-by-step-guide.pdf (https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf)`\n- 12\nComplete and submit a quarterly return ............................................................................................................................................................1 4\nPay a levy ..........................................................................................................................................................................................................................................1 6\nRequest a reimbursement .................................................................................................................................................................................................1 7\nCancel registration ................................................................................................................................................................................................................\n Source: `other-pdfs/Employer-step-by-step-guide.pdf (https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf)`\n- [pages 11,12,13,14,15,16,17,18]\nme Extension – You can complete this form if you need extra time for\nlodgement or payment\n- Upload Supporting Document – If you need to upload a document to ACT Leave, it\ncan be done here\n- Cancel My Registration – If you believe you no longer need to be registered, you\ncan apply for cancellation here\n- Contact Us – This page lists all the ways you can contact ACT Leave.\n Source: `other-pdfs/Employer-step-by-step-guide.pdf (https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf)`\n\n## Key Metrics\n\n- Read more\n31 October 2024\nAcknowledging National Safe Work Month\nOctober is National Safe Work Month, and ACT Leave staff have been getting in the spirit by taking the opportunity to refresh our workplace health and safety knowledge.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 April 2026\nEaster Closure\nACT Leave will be closed for the Easter break from Friday 3 April 2026, reopening on Tuesday 7 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 27 March 2026\nTemporary closure – ICT network upgrade on 30 March 2026\nACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n24 March 2026\nChanges to Quarterly Return Calendars\nPlease be advised that the ACT Government has updated its declaration of public holidays for April 2026, with an additional public holiday added for Saturday 25 April 2026, alongside the existing public holiday on Monday 27 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n26 February 2026\nOffice closed on Monday 2 March 2026\nThe ACT Leave office will be closed for in-person assistance while we undertake building maintenance on Monday 2 March 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n9 September 2025\n2024-25 worker annual statements\nACT Leave has begun issuing worker annual statements for the 2024-25 period via email.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 19 June 2025\nEnd of financial year\nThe last claims payment for the 2024-25 financial year will be on Thursday 26 June 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n29 March 2025\nPlanned portal outage\nThe client portals will be unavailable for approximately 60 minutes from 8am on 1 April 2025 to transition the Contract Cleaning Scheme into the new Services Industry Scheme.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n20 December 2024\nHoliday Shutdown\nWe will be closed for the holiday shutdown from 12pm Tuesday 24 December 2024, and will be back in the office at 8.30am on Thursday 2 January 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n\n## Key Achievements\n\n- Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 April 2026\nEaster Closure\nACT Leave will be closed for the Easter break from Friday 3 April 2026, reopening on Tuesday 7 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 27 March 2026\nTemporary closure – ICT network upgrade on 30 March 2026\nACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n24 March 2026\nChanges to Quarterly Return Calendars\nPlease be advised that the ACT Government has updated its declaration of public holidays for April 2026, with an additional public holiday added for Saturday 25 April 2026, alongside the existing public holiday on Monday 27 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n26 February 2026\nOffice closed on Monday 2 March 2026\nThe ACT Leave office will be closed for in-person assistance while we undertake building maintenance on Monday 2 March 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n9 September 2025\n2024-25 worker annual statements\nACT Leave has begun issuing worker annual statements for the 2024-25 period via email.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 19 June 2025\nEnd of financial year\nThe last claims payment for the 2024-25 financial year will be on Thursday 26 June 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n29 March 2025\nPlanned portal outage\nThe client portals will be unavailable for approximately 60 minutes from 8am on 1 April 2025 to transition the Contract Cleaning Scheme into the new Services Industry Scheme.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n20 December 2024\nHoliday Shutdown\nWe will be closed for the holiday shutdown from 12pm Tuesday 24 December 2024, and will be back in the office at 8.30am on Thursday 2 January 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 December 2023\nHoliday shutdown\nWe will be closed for the holiday shutdown from 12pm Friday 22 December 2023, and will be back in the office at 8.30am on Tuesday 2 January 2024.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n1 October 2023\nChange to the Building & Construction levy\nEffective from 1 October 2023, the employer levy rate for the Building and Construction Industry Portable Long Service Leave Scheme increased from 2.10% to 2.35%.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nACT Leave Client Portal\nStep-by-step guide for employers\n Source: `other-pdfs/Employer-step-by-step-guide.pdf (https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 April 2026\nEaster Closure\nACT Leave will be closed for the Easter break from Friday 3 April 2026, reopening on Tuesday 7 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 27 March 2026\nTemporary closure – ICT network upgrade on 30 March 2026\nACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n24 March 2026\nChanges to Quarterly Return Calendars\nPlease be advised that the ACT Government has updated its declaration of public holidays for April 2026, with an additional public holiday added for Saturday 25 April 2026, alongside the existing public holiday on Monday 27 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n26 February 2026\nOffice closed on Monday 2 March 2026\nThe ACT Leave office will be closed for in-person assistance while we undertake building maintenance on Monday 2 March 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n9 September 2025\n2024-25 worker annual statements\nACT Leave has begun issuing worker annual statements for the 2024-25 period via email.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 19 June 2025\nEnd of financial year\nThe last claims payment for the 2024-25 financial year will be on Thursday 26 June 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n29 March 2025\nPlanned portal outage\nThe client portals will be unavailable for approximately 60 minutes from 8am on 1 April 2025 to transition the Contract Cleaning Scheme into the new Services Industry Scheme.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n20 December 2024\nHoliday Shutdown\nWe will be closed for the holiday shutdown from 12pm Tuesday 24 December 2024, and will be back in the office at 8.30am on Thursday 2 January 2025.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 December 2023\nHoliday shutdown\nWe will be closed for the holiday shutdown from 12pm Friday 22 December 2023, and will be back in the office at 8.30am on Tuesday 2 January 2024.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n1 October 2023\nChange to the Building & Construction levy\nEffective from 1 October 2023, the employer levy rate for the Building and Construction Industry Portable Long Service Leave Scheme increased from 2.10% to 2.35%.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nACT Leave Client Portal\nStep-by-step guide for employers\n Source: `other-pdfs/Employer-step-by-step-guide.pdf (https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf)`\n- 12\nComplete and submit a quarterly return ............................................................................................................................................................1 4\nPay a levy ..........................................................................................................................................................................................................................................1 6\nRequest a reimbursement .................................................................................................................................................................................................1 7\nCancel registration ................................................................................................................................................................................................................\n Source: `other-pdfs/Employer-step-by-step-guide.pdf (https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf)`\n- [pages 11,12,13,14,15,16,17,18]\nme Extension – You can complete this form if you need extra time for\nlodgement or payment\n- Upload Supporting Document – If you need to upload a document to ACT Leave, it\ncan be done here\n- Cancel My Registration – If you believe you no longer need to be registered, you\ncan apply for cancellation here\n- Contact Us – This page lists all the ways you can contact ACT Leave.\n Source: `other-pdfs/Employer-step-by-step-guide.pdf (https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Read more\n1 October 2023\nChange to the Building & Construction levy\nEffective from 1 October 2023, the employer levy rate for the Building and Construction Industry Portable Long Service Leave Scheme increased from 2.10% to 2.35%.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n2 September 2024\nLearn more about the Services Industry Scheme\nFrom 1 April 2025, portable long service leave coverage in the ACT will extend to eligible workers in the services industry with the commencement of the Services Industry Scheme.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n2 September 2024\nUpcoming change to the Contract Cleaning Scheme\nFrom 1 April 2025, portable long service leave coverage in the ACT will extend to eligible workers in the services industry with the commencement of the Services Industry Scheme.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 1 April 2026\nEaster Closure\nACT Leave will be closed for the Easter break from Friday 3 April 2026, reopening on Tuesday 7 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- 27 March 2026\nTemporary closure – ICT network upgrade on 30 March 2026\nACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n24 March 2026\nChanges to Quarterly Return Calendars\nPlease be advised that the ACT Government has updated its declaration of public holidays for April 2026, with an additional public holiday added for Saturday 25 April 2026, alongside the existing public holiday on Monday 27 April 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n- Read more\n26 February 2026\nOffice closed on Monday 2 March 2026\nThe ACT Leave office will be closed for in-person assistance while we undertake building maintenance on Monday 2 March 2026.\n Source: `pages/homepage.html (https://www.actleave.act.gov.au/)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/homepage.html` - pages - https://www.actleave.act.gov.au/\n- `other-pdfs/Employer-step-by-step-guide.pdf` - other-pdfs - https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf\n- `other-pdfs/Worker-step-by-step-guide.pdf` - other-pdfs - https://actleave.act.gov.au/wp-content/uploads/2024/12/Worker-step-by-step-guide.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# ACT Long Service Leave Authority - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:48:39.014358+00:00\n**Entity ID**: S-ACT-031\n**Jurisdiction**: Australian Capital Territory\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 3\n- Unique legislation references found: 2\n\n| Type | Count |\n|---|---:|\n| Act | 2 |\n\n## Legislation References\n\n### Long Service Leave (Portable Schemes) Act 2009\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.act.gov.au/search?query=Long+Service+Leave+%28Portable+Schemes%29+Act+2009\n\n**Sources**:\n- `pages/homepage.html`\n\n**Evidence contexts**:\n- irdressing and beauty services and food and accommodation services.\nRegister for the Services Industry Scheme\nScroll for more information\nACT Leave covered industries\nEligible employers in covered industries must register with us under the\nLong Service Leave (Portable Schemes) Act 2009\n.\nExplore the covered industry pages to find out if you are eligible, how to register, what your responsibilities are as an employer and the benefits you’re entitled to as a worker in the ACT.\nBuilding and Construction\nCommunity Sector\nSecurity\nServices\nLates\n Source: `pages/homepage.html`\n\n### Long Service Leave Act 1976\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.act.gov.au/search?query=Long+Service+Leave+Act+1976\n\n**Sources**:\n- `other-pdfs/Employer-step-by-step-guide.pages.jsonl`\n\n**Evidence contexts**:\n- nk\naccount, including your Customer Reference Number, which must be quoted to\nensure your payment is correctly allocated.\n16\n\n[page 17]\nRequest a reimbursement\nTo apply for a reimbursement of a long service leave payment made directly to an\nemployee under the Long Service Leave Act 1976 or a corresponding law (for\nexample, long service leave law from another state), you will need to complete and\nsubmit a reimbursement request through the portal.\nYou can do this by completing the following steps:\n• Under I Want To in the Employer Portal, use\n Source: `other-pdfs/Employer-step-by-step-guide.pages.jsonl`\n\n## Files Scanned\n\n- `pages/homepage.html` (page)\n- `other-pdfs/Employer-step-by-step-guide.pages.jsonl` (pdf_pages)\n- `other-pdfs/Worker-step-by-step-guide.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Read more\n31 October 2024\nAcknowledging National Safe Work Month\nOctober is National Safe Work Month, and ACT Leave staff have been getting in the spirit by taking the opportunity to refresh our workplace health and safety knowledge.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Read more\n31 October 2024\nAcknowledging National Safe Work Month\nOctober is National Safe Work Month, and ACT Leave staff have been getting in the spirit by taking the opportunity to refresh our workplace health and safety knowledge.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Building and Construction\nCommunity Sector\nSecurity\nServices\nLatest updates\nLearn more\n4 May 2026\nChange to entry date for new industries to Services Industry Scheme\nOn 3 May 2026, the Minister for Skills, Training and Industrial Relations announced that the entry of the hair and beauty and accommodation and food services industries into the Services Industry Scheme will be delayed until 1 January 2027.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Read more\n29 March 2025\nPlanned portal outage\nThe client portals will be unavailable for approximately 60 minutes from 8am on 1 April 2025 to transition the Contract Cleaning Scheme into the new Services Industry Scheme.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Read more\n29 March 2025\nPlanned portal outage\nThe client portals will be unavailable for approximately 60 minutes from 8am on 1 April 2025 to transition the Contract Cleaning Scheme into the new Services Industry Scheme.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "19 June 2025\nEnd of financial year\nThe last claims payment for the 2024-25 financial year will be on Thursday 26 June 2025.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "19 June 2025\nEnd of financial year\nThe last claims payment for the 2024-25 financial year will be on Thursday 26 June 2025.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "2 December 2025\nChristmas closure\nACT Leave will be closed from 12pm on 24 December 2025.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "2 December 2025\nChristmas closure\nACT Leave will be closed from 12pm on 24 December 2025.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/homepage.html (https://www.actleave.act.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": "2024", "url": "https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf", "file": "other-pdfs/Employer-step-by-step-guide.pdf", "bytes": 1017982, "link_text": "guide for employers" }, { "category": "other-pdfs", "year": "2024", "url": "https://actleave.act.gov.au/wp-content/uploads/2024/12/Worker-step-by-step-guide.pdf", "file": "other-pdfs/Worker-step-by-step-guide.pdf", "bytes": 446582, "link_text": "guide for workers" } ], "_meta": { "snapshot_built_at": "2026-05-13T11:02:34+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "ACT-Long-Service-Leave-Authority", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "other-pdfs\\Employer-step-by-step-guide.txt", "url": "https://actleave.act.gov.au/wp-content/uploads/2024/12/Employer-step-by-step-guide.pdf", "year": null }, "usage": { "input_tokens": 2893, "output_tokens": 155, "total_tokens": 3048, "model": "nova-micro" }, "cost_usd": 0.00012295500000000003, "elapsed_seconds": 2.04, "generated_at": "2026-05-13T05:15:25+00:00" }, "ideas_manifest": { "entity_id": "S-ACT-031", "entity_name": "ACT Long Service Leave Authority", "folder_name": "ACT-Long-Service-Leave-Authority", "generated_at": "2026-05-09T23:06:38.121819+00:00", "idea_count": 12, "markdown": "ideas/ACT-Long-Service-Leave-Authority_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "ACT-Long-Service-Leave-Authority_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }