{ "entity_id": "S-ACT-021", "folder": "ACT-Rural-Fire-Service", "name": "ACT Rural Fire Service", "type": "Statutory Authority", "jurisdiction": "ACT", "portfolio": "Justice", "website": "https://esa.act.gov.au/rfs", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 2, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "To protect life, property and the environment in the Australian Capital Territory (ACT).", "official_site_url": "https://esa.act.gov.au/rfs", "source_documents": [], "purpose": { "text": "To protect life, property and the environment in the Australian Capital Territory (ACT).", "source_url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf", "source_page": 4, "source_deep_url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf#page=4" }, "vision": null, "strategic_priorities": [], "values": [ { "name": "Respect", "description": "", "source_url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf", "source_page": null }, { "name": "Integrity", "description": "", "source_url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf", "source_page": null }, { "name": "Innovation", "description": "", "source_url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Emergency Services", "description": "ACT Fire & Rescue (ACTF&R) works to protect life, property and the environment in the Australian Capital Territory (ACT). ACTF&R manages and responds to emergencies including structure fires, bush and grass fires, vehicle fires, motor vehicle accidents, automatic fire alarms, hazardous material incidents, confined space rescues, trench rescues, medical assist responses, urban search and rescue operations, storm damage mitigation, animal rescues, vertical rescues.", "activities": [ "Managing and responding to emergencies", "Fire prevention and investigation", "Community education and activities related to safety and prevention", "Ensuring compliance with fire safety regulations", "Building inspections to prepare risk assessments and pre-incident plans", "Pre planning for incidents involving specific hazards, risks or events", "Inspecting and assessing potential fire hazards", "Undertaking ongoing development and maintenance of skills and knowledge", "Cleaning/maintenance of equipment, fire station and appliances" ], "source_url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf", "source_page": 4, "source_deep_url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf#page=4" } ], "performance_measures": [], "document_alignment_terms": { "must_support": [ "To protect life, property and the environment in the Australian Capital Territory (ACT)." ], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# ACT Rural Fire Service — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)\n\n## Our purpose / purposes\n\n> To protect life, property and the environment in the Australian Capital Territory (ACT). [[CP p.4](https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf#page=4)]\n\n## How we deliver\n\n> ACT Fire & Rescue (ACTF&R) has a long tradition of excellence in the protection of life, property and the environment of the ACT community and surrounding area. ACTF&R is made up of over 370 permanent firefighters, support staff, and over 500 community fire unit (CFU) volunteers. [[CP p.4](https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf#page=4)]\n\n## Outcomes\n\n### Outcome 1: Emergency Services\nACT Fire & Rescue (ACTF&R) works to protect life, property and the environment in the Australian Capital Territory (ACT). ACTF&R manages and responds to emergencies including structure fires, bush and grass fires, vehicle fires, motor vehicle accidents, automatic fire alarms, hazardous material incidents, confined space rescues, trench rescues, medical assist responses, urban search and rescue operations, storm damage mitigation, animal rescues, vertical rescues. [[CP p.4](https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf#page=4)]\n\n**Key activities:**\n- Managing and responding to emergencies\n- Fire prevention and investigation\n- Community education and activities related to safety and prevention\n- Ensuring compliance with fire safety regulations\n- Building inspections to prepare risk assessments and pre-incident plans\n- Pre planning for incidents involving specific hazards, risks or events\n- Inspecting and assessing potential fire hazards\n- Undertaking ongoing development and maintenance of skills and knowledge\n- Cleaning/maintenance of equipment, fire station and appliances\n\n## Values and principles\n\n_ACT Public Service Code of Conduct, Core Values and Signature Behaviours_\n\n- Respect\n- Collaboration\n- Integrity\n- Innovation", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# ACT Rural Fire Service - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T23:04:52.918186+00:00\n**Entity ID**: S-ACT-021\n**Entity type**: Statutory Authority\n**Jurisdiction**: ACT\n**Portfolio**: Justice\n**Website**: https://esa.act.gov.au/rfs\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 2 |\n| pages | 2 |\n\n## Executive Readout\n\n### Purpose\n\n- Where an employee (other than an employee\nentitled to paid maternity) who has 12 months\nAnnual leave\ncontinuous service, demonstrates that they are the\nprimary care giver of a new born or adopted child,\nFor employees working the 10/14 roster,\nthey are eligible to apply for 18 weeks paid primary\nannual leave enables employees to be absent\ncare giver leave.\nfrom duty for the purpose of rest and relaxation.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- General enquiries for the ACT Emergency Services Agency\nPhone:\n13 22 81\nEmail:\nesahaveyoursay@act.gov.au\nBy mail:\nGPO Box 158, Canberra ACT 2601\nOnline contact form\nQuick links\nRequest attendance at a community event\nApply for a fire permit\nBook a community room\nObtain your medical records\nPay your ambulance account\nReport a fire hazard\nACT Ambulance Service Contacts\nGeneral Enquiries\n(02) 6200 4141\nACT Ambulance Service General Enquiries\nNon-Emergency Patient Transport Service (NEPT)\n(02) 6200 4126\nNon-Emergency Patient Transport Service (NEPT) Bookings\nAll bookings require authorisation from a medical officer.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 0409 913 263\nactfr.cfu@act.gov.au\nACT Fire & Rescue Community Fire Unit Coordinator\nACT Fire & Rescue Stations\nDo not call stations to report an emergency.\n(02) 6207 3610\nActon ACT Fire & Rescue Station\n(02) 6207 8520\nAinslie ACT Fire & Rescue Station\n(02) 6207 8540\nBelconnen ACT Fire & Rescue Station\n(02) 6207 8560\nCharnwood ACT Fire & Rescue Station\n(02) 6207 8570\nChisholm ACT Fire & Rescue Station\n(02) 6207 8510\nFyshwick ACT Fire & Rescue Station\n(02) 6207 8580\nSouth Tuggeranong ACT Fire & Rescue Station\n(02) 6207 8990\nGungahlin ACT Fire & Rescue Station\n(02) 6207 8550\nKambah ACT Fire & Rescue Station\n(02) 6207 8530\nPhillip ACT Fire & Rescue Station\nReporting a hazard form\nIf you are concerned about a fire hazard in the built up area, please complete the\nReporting a Fire Hazard Form\n.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n\n### Role and Functions\n\n- In addition\nto responding to emergencies, a firefighter’s\nrole entails a range of functions including:\n• Fire prevention and investigation;\n• Community education and activities related\nto safety and prevention, including fire\neducation for children (conducted in pre-schools,\nkindergartens, primary schools); working\nwith diverse communities to raise awareness,\neducate and help minimise the impact of fire;\nand, providing assistance to the elderly,\ne.g. installation of smoke alarms in homes;\nFirefighters often operate in challenging situations,\n• Ensuring compliance with fire safety regulations\nincluding when people are injured or deceased.\nduring building approvals;\nWhen attending incidents, firefighters will be\n• Carrying out building inspections to prepare\nrequired to comfort victims and provide first aid until\nrisk assessments and pre-incident plans;\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [Page 17]\nOutline of selection criteria\nand duties\n—\nSelection criteria\n• Demonstrated ability to work as an effective • Demonstrated commitment to excellence\nmember of a highly trained team; in occupational performance, and personal\nand professional development;\n• Ability to safely and effectively perform in\nan environment that can be physically and • An understanding of the role, responsibilities\nemotionally challenging; and resilience required for employment as a\nfirefighter; and\n• Demonstrated interpersonal and communication\nskills, with the ability to adapt to a variety of • Demonstrated knowledge of fair and safe\naudiences; workplace practices including Work Health\nand Safety, and the principles of respect,\nequity and diversity.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- General enquiries for the ACT Emergency Services Agency\nPhone:\n13 22 81\nEmail:\nesahaveyoursay@act.gov.au\nBy mail:\nGPO Box 158, Canberra ACT 2601\nOnline contact form\nQuick links\nRequest attendance at a community event\nApply for a fire permit\nBook a community room\nObtain your medical records\nPay your ambulance account\nReport a fire hazard\nACT Ambulance Service Contacts\nGeneral Enquiries\n(02) 6200 4141\nACT Ambulance Service General Enquiries\nNon-Emergency Patient Transport Service (NEPT)\n(02) 6200 4126\nNon-Emergency Patient Transport Service (NEPT) Bookings\nAll bookings require authorisation from a medical officer.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 0409 913 263\nactfr.cfu@act.gov.au\nACT Fire & Rescue Community Fire Unit Coordinator\nACT Fire & Rescue Stations\nDo not call stations to report an emergency.\n(02) 6207 3610\nActon ACT Fire & Rescue Station\n(02) 6207 8520\nAinslie ACT Fire & Rescue Station\n(02) 6207 8540\nBelconnen ACT Fire & Rescue Station\n(02) 6207 8560\nCharnwood ACT Fire & Rescue Station\n(02) 6207 8570\nChisholm ACT Fire & Rescue Station\n(02) 6207 8510\nFyshwick ACT Fire & Rescue Station\n(02) 6207 8580\nSouth Tuggeranong ACT Fire & Rescue Station\n(02) 6207 8990\nGungahlin ACT Fire & Rescue Station\n(02) 6207 8550\nKambah ACT Fire & Rescue Station\n(02) 6207 8530\nPhillip ACT Fire & Rescue Station\nReporting a hazard form\nIf you are concerned about a fire hazard in the built up area, please complete the\nReporting a Fire Hazard Form\n.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n\n### Strategic Priorities\n\n- General enquiries for the ACT Emergency Services Agency\nPhone:\n13 22 81\nEmail:\nesahaveyoursay@act.gov.au\nBy mail:\nGPO Box 158, Canberra ACT 2601\nOnline contact form\nQuick links\nRequest attendance at a community event\nApply for a fire permit\nBook a community room\nObtain your medical records\nPay your ambulance account\nReport a fire hazard\nACT Ambulance Service Contacts\nGeneral Enquiries\n(02) 6200 4141\nACT Ambulance Service General Enquiries\nNon-Emergency Patient Transport Service (NEPT)\n(02) 6200 4126\nNon-Emergency Patient Transport Service (NEPT) Bookings\nAll bookings require authorisation from a medical officer.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 0409 913 263\nactfr.cfu@act.gov.au\nACT Fire & Rescue Community Fire Unit Coordinator\nACT Fire & Rescue Stations\nDo not call stations to report an emergency.\n(02) 6207 3610\nActon ACT Fire & Rescue Station\n(02) 6207 8520\nAinslie ACT Fire & Rescue Station\n(02) 6207 8540\nBelconnen ACT Fire & Rescue Station\n(02) 6207 8560\nCharnwood ACT Fire & Rescue Station\n(02) 6207 8570\nChisholm ACT Fire & Rescue Station\n(02) 6207 8510\nFyshwick ACT Fire & Rescue Station\n(02) 6207 8580\nSouth Tuggeranong ACT Fire & Rescue Station\n(02) 6207 8990\nGungahlin ACT Fire & Rescue Station\n(02) 6207 8550\nKambah ACT Fire & Rescue Station\n(02) 6207 8530\nPhillip ACT Fire & Rescue Station\nReporting a hazard form\nIf you are concerned about a fire hazard in the built up area, please complete the\nReporting a Fire Hazard Form\n.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- For Non Emergency Patient Transport Service (NEPT), dial (02) 6200 4126\nNon Emergency Patient Transport Service (NEPT) bookings\n(02) 6200 4126 (Booking requires authorisation from a medical officer)\nFor Non Emergency ACT Fire & Rescue, dial (02) 6207 8645\nThe ACT Fire and Rescue Admin Officer can be contacted business hours on (02) 6205 2927 or by email:\nACTFR.AdminOfficer@act.gov.au\nThe ACT Fire and Rescue Fire Safety and Building Inspections can be contacted business hours on (02) 6207 8370 or by email:\nACTFRFireSafety@act.gov.au\nFor Non Emergency ACT Rural Fire Service office, dial (02) 6207 8609\nFor administration enquiries please contact the ACT Rural Fire Service office on: (02) 6207 8609\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nDeaf and hearing impaired\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 5\nWorking for ACT Fire & Rescue 6\nOur values and signature behaviours 6\nWorking arrangements 7\nRostered shiftwork 7\nEducation and training 8\nRecruit training program 8\nOngoing training and development 8\nCareer development and opportunities 9\nLeave arrangements 10\nPersonal leave 10\nAnnual leave 10\nPaid primary care giver leave 10\nBonding leave 11\nCompassionate leave 11\nLong service leave 11\nRates of pay 11\nMandatory requirements 12\nGeneral requirements 12\nCriminal record checks 12\nWorking with vulnerable people checks 12\nPhysical Aptitude Testing (PAT) 13\nMulti-Stage Fitness (BEEP) Test 13\nRecruitment process 14\nOverview 14\nOutline of selection criteria and duties 16\nSelection criteria 16\nDuties 16\nGeneral enquires 16\nApplicant Information 1\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- The 42 hours are comprised of 38 ordinary hours\nThe roster system comprises the following:\nplus two additional overtime hours and two\nA 10/14 roster with firefighters working two day accumulated as recreational leave.\nshifts (8am to 6pm), followed by two night shifts\nFirefighters can also be recalled for duty in cases\n(6pm to 8am).\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- Where an employee (other than an employee\nentitled to paid maternity) who has 12 months\nAnnual leave\ncontinuous service, demonstrates that they are the\nprimary care giver of a new born or adopted child,\nFor employees working the 10/14 roster,\nthey are eligible to apply for 18 weeks paid primary\nannual leave enables employees to be absent\ncare giver leave.\nfrom duty for the purpose of rest and relaxation.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- ACT Emergency Services Agency Web www.ambulance.act.gov.au GPO Box 158, Canberra, ACT 2601\nThe trusted agency for emergency management in the ACT Email ambulance@act.gov.au Phone (02) 6207 8701\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf (https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf)`\n- Contact the ACTAS by:\nMailing address: GPO Box 158 Canberra ACT 2601\nEmail: ambulance@act.gov.au\nPhone: (02) 6207 8701\nFact Sheets on our website www.ambulance.act.gov.au\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf (https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- General enquiries for the ACT Emergency Services Agency\nPhone:\n13 22 81\nEmail:\nesahaveyoursay@act.gov.au\nBy mail:\nGPO Box 158, Canberra ACT 2601\nOnline contact form\nQuick links\nRequest attendance at a community event\nApply for a fire permit\nBook a community room\nObtain your medical records\nPay your ambulance account\nReport a fire hazard\nACT Ambulance Service Contacts\nGeneral Enquiries\n(02) 6200 4141\nACT Ambulance Service General Enquiries\nNon-Emergency Patient Transport Service (NEPT)\n(02) 6200 4126\nNon-Emergency Patient Transport Service (NEPT) Bookings\nAll bookings require authorisation from a medical officer.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 0409 913 263\nactfr.cfu@act.gov.au\nACT Fire & Rescue Community Fire Unit Coordinator\nACT Fire & Rescue Stations\nDo not call stations to report an emergency.\n(02) 6207 3610\nActon ACT Fire & Rescue Station\n(02) 6207 8520\nAinslie ACT Fire & Rescue Station\n(02) 6207 8540\nBelconnen ACT Fire & Rescue Station\n(02) 6207 8560\nCharnwood ACT Fire & Rescue Station\n(02) 6207 8570\nChisholm ACT Fire & Rescue Station\n(02) 6207 8510\nFyshwick ACT Fire & Rescue Station\n(02) 6207 8580\nSouth Tuggeranong ACT Fire & Rescue Station\n(02) 6207 8990\nGungahlin ACT Fire & Rescue Station\n(02) 6207 8550\nKambah ACT Fire & Rescue Station\n(02) 6207 8530\nPhillip ACT Fire & Rescue Station\nReporting a hazard form\nIf you are concerned about a fire hazard in the built up area, please complete the\nReporting a Fire Hazard Form\n.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- For Non Emergency Patient Transport Service (NEPT), dial (02) 6200 4126\nNon Emergency Patient Transport Service (NEPT) bookings\n(02) 6200 4126 (Booking requires authorisation from a medical officer)\nFor Non Emergency ACT Fire & Rescue, dial (02) 6207 8645\nThe ACT Fire and Rescue Admin Officer can be contacted business hours on (02) 6205 2927 or by email:\nACTFR.AdminOfficer@act.gov.au\nThe ACT Fire and Rescue Fire Safety and Building Inspections can be contacted business hours on (02) 6207 8370 or by email:\nACTFRFireSafety@act.gov.au\nFor Non Emergency ACT Rural Fire Service office, dial (02) 6207 8609\nFor administration enquiries please contact the ACT Rural Fire Service office on: (02) 6207 8609\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nDeaf and hearing impaired\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 5\nWorking for ACT Fire & Rescue 6\nOur values and signature behaviours 6\nWorking arrangements 7\nRostered shiftwork 7\nEducation and training 8\nRecruit training program 8\nOngoing training and development 8\nCareer development and opportunities 9\nLeave arrangements 10\nPersonal leave 10\nAnnual leave 10\nPaid primary care giver leave 10\nBonding leave 11\nCompassionate leave 11\nLong service leave 11\nRates of pay 11\nMandatory requirements 12\nGeneral requirements 12\nCriminal record checks 12\nWorking with vulnerable people checks 12\nPhysical Aptitude Testing (PAT) 13\nMulti-Stage Fitness (BEEP) Test 13\nRecruitment process 14\nOverview 14\nOutline of selection criteria and duties 16\nSelection criteria 16\nDuties 16\nGeneral enquires 16\nApplicant Information 1\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- The 42 hours are comprised of 38 ordinary hours\nThe roster system comprises the following:\nplus two additional overtime hours and two\nA 10/14 roster with firefighters working two day accumulated as recreational leave.\nshifts (8am to 6pm), followed by two night shifts\nFirefighters can also be recalled for duty in cases\n(6pm to 8am).\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- Where an employee (other than an employee\nentitled to paid maternity) who has 12 months\nAnnual leave\ncontinuous service, demonstrates that they are the\nprimary care giver of a new born or adopted child,\nFor employees working the 10/14 roster,\nthey are eligible to apply for 18 weeks paid primary\nannual leave enables employees to be absent\ncare giver leave.\nfrom duty for the purpose of rest and relaxation.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- ACT Emergency Services Agency Web www.ambulance.act.gov.au GPO Box 158, Canberra, ACT 2601\nThe trusted agency for emergency management in the ACT Email ambulance@act.gov.au Phone (02) 6207 8701\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf (https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf)`\n- Contact the ACTAS by:\nMailing address: GPO Box 158 Canberra ACT 2601\nEmail: ambulance@act.gov.au\nPhone: (02) 6207 8701\nFact Sheets on our website www.ambulance.act.gov.au\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf (https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf)`\n- [pages 7,8,9,10,11]\nrstanding of, and willingness to\nto, a small team working in close proximity;\nundertake the full range of firefighter • The ability to exercise self-discipline and use\nduties including follow directions; sound judgement in ensuring assigned tasks are\n• The ability to work shiftwork including nights,\ncompleted to the required standard and within\ntight timeframes;\nweekends and public holidays, flexibility in work\nlocations within the ACT and a commitment to • A capacity to acquire new skills and\nongoing development; demonstrated problem solving ability; and\n• Demonstrate respect toward your fellow • Demonstrated commitment to teamwork,\ncolleagues, the community and all others collaboration, professionalism and a strong work\nregardless of individual differences; ethic.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [Page 9]\nWorking arrangements\n–\nRostered shiftwork\nACTF&R is a 24-hour, 7 day a week emergency Firefighters on the 10/14 roster will work an average\nservice.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [pages 14,15,16,17]\ncts stringent assessments\nFurther information on WWVP registration is\nof applicants and enforces the need to have\navailable from the Access Canberra website at\na professional, honest, reliable workforce that\nhttps://www.accesscanberra.act.gov.au/business-\nadheres to ethical principles and standards.\nand-work/working-with-vulnerable-people/apply-\nAll successful applicants will need to undergo\nfor-or-renew-a-wwvp-registration\na NPC by the Australian Federal Police (AFP)\nprior to an offer of employment being made. —\nAny positive checks will be dealt with on\nNote: The costs associated with the\na case-by-case basis.\nabove mandatory requirements will\nThe link to the National Police Check is:\nbe met by the applicant.\nhttps://www.afp.gov.au/our-services/national-\npolice-checks\n11 ACT Fire & Rescue\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [pages 17,18,19,20]\nhe nature of those hazards in accordance with\nagency WHS requirements; — receiving, processing and transmitting\ninformation via radio, telephone and\n• Respond to fires, rescues and other emergencies\ncomputer;\nand perform duties in accordance with Standard\nOperating Procedures, including those tasks as — completing standard agency proformas;\nallocated by the Station Officer/ Senior Officer\n— perform routine station duties including\nat the scene;\nthe cleaning and maintenance of vehicles,\n• Assist casualties at accidents/incidents and equipment and facilities; and\nprovide emergency care by the application of\n— undertake training and courses of study\nbasic life support techniques and in accordance\nto ensure current competence.\nwith agency Standard Operating Procedures;\nApplicant Information 14\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n\n## Key Metrics\n\n- ACTF&R is made up of over 370 permanent\nfirefighters, support staff, and over 500 community\nfire unit (CFU) volunteers.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- We also staff an\nfrom bush and grass fire;\nemergency communications centre.\n• Undertaking ongoing development and\nTo provide our emergency services on a 24/7\nmaintenance of skills and knowledge\nbasis ACTF&R has four shifts (known as A, B, C & D\nthrough regular training and study; and\nPlatoons).\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- General enquiries for the ACT Emergency Services Agency\nPhone:\n13 22 81\nEmail:\nesahaveyoursay@act.gov.au\nBy mail:\nGPO Box 158, Canberra ACT 2601\nOnline contact form\nQuick links\nRequest attendance at a community event\nApply for a fire permit\nBook a community room\nObtain your medical records\nPay your ambulance account\nReport a fire hazard\nACT Ambulance Service Contacts\nGeneral Enquiries\n(02) 6200 4141\nACT Ambulance Service General Enquiries\nNon-Emergency Patient Transport Service (NEPT)\n(02) 6200 4126\nNon-Emergency Patient Transport Service (NEPT) Bookings\nAll bookings require authorisation from a medical officer.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 0409 913 263\nactfr.cfu@act.gov.au\nACT Fire & Rescue Community Fire Unit Coordinator\nACT Fire & Rescue Stations\nDo not call stations to report an emergency.\n(02) 6207 3610\nActon ACT Fire & Rescue Station\n(02) 6207 8520\nAinslie ACT Fire & Rescue Station\n(02) 6207 8540\nBelconnen ACT Fire & Rescue Station\n(02) 6207 8560\nCharnwood ACT Fire & Rescue Station\n(02) 6207 8570\nChisholm ACT Fire & Rescue Station\n(02) 6207 8510\nFyshwick ACT Fire & Rescue Station\n(02) 6207 8580\nSouth Tuggeranong ACT Fire & Rescue Station\n(02) 6207 8990\nGungahlin ACT Fire & Rescue Station\n(02) 6207 8550\nKambah ACT Fire & Rescue Station\n(02) 6207 8530\nPhillip ACT Fire & Rescue Station\nReporting a hazard form\nIf you are concerned about a fire hazard in the built up area, please complete the\nReporting a Fire Hazard Form\n.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- For Non Emergency Patient Transport Service (NEPT), dial (02) 6200 4126\nNon Emergency Patient Transport Service (NEPT) bookings\n(02) 6200 4126 (Booking requires authorisation from a medical officer)\nFor Non Emergency ACT Fire & Rescue, dial (02) 6207 8645\nThe ACT Fire and Rescue Admin Officer can be contacted business hours on (02) 6205 2927 or by email:\nACTFR.AdminOfficer@act.gov.au\nThe ACT Fire and Rescue Fire Safety and Building Inspections can be contacted business hours on (02) 6207 8370 or by email:\nACTFRFireSafety@act.gov.au\nFor Non Emergency ACT Rural Fire Service office, dial (02) 6207 8609\nFor administration enquiries please contact the ACT Rural Fire Service office on: (02) 6207 8609\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nDeaf and hearing impaired\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 5\nWorking for ACT Fire & Rescue 6\nOur values and signature behaviours 6\nWorking arrangements 7\nRostered shiftwork 7\nEducation and training 8\nRecruit training program 8\nOngoing training and development 8\nCareer development and opportunities 9\nLeave arrangements 10\nPersonal leave 10\nAnnual leave 10\nPaid primary care giver leave 10\nBonding leave 11\nCompassionate leave 11\nLong service leave 11\nRates of pay 11\nMandatory requirements 12\nGeneral requirements 12\nCriminal record checks 12\nWorking with vulnerable people checks 12\nPhysical Aptitude Testing (PAT) 13\nMulti-Stage Fitness (BEEP) Test 13\nRecruitment process 14\nOverview 14\nOutline of selection criteria and duties 16\nSelection criteria 16\nDuties 16\nGeneral enquires 16\nApplicant Information 1\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- The 42 hours are comprised of 38 ordinary hours\nThe roster system comprises the following:\nplus two additional overtime hours and two\nA 10/14 roster with firefighters working two day accumulated as recreational leave.\nshifts (8am to 6pm), followed by two night shifts\nFirefighters can also be recalled for duty in cases\n(6pm to 8am).\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- Where an employee (other than an employee\nentitled to paid maternity) who has 12 months\nAnnual leave\ncontinuous service, demonstrates that they are the\nprimary care giver of a new born or adopted child,\nFor employees working the 10/14 roster,\nthey are eligible to apply for 18 weeks paid primary\nannual leave enables employees to be absent\ncare giver leave.\nfrom duty for the purpose of rest and relaxation.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n\n## Key Achievements\n\n- [pages 7,8,9,10,11]\nrstanding of, and willingness to\nto, a small team working in close proximity;\nundertake the full range of firefighter • The ability to exercise self-discipline and use\nduties including follow directions; sound judgement in ensuring assigned tasks are\n• The ability to work shiftwork including nights,\ncompleted to the required standard and within\ntight timeframes;\nweekends and public holidays, flexibility in work\nlocations within the ACT and a commitment to • A capacity to acquire new skills and\nongoing development; demonstrated problem solving ability; and\n• Demonstrate respect toward your fellow • Demonstrated commitment to teamwork,\ncolleagues, the community and all others collaboration, professionalism and a strong work\nregardless of individual differences; ethic.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- General enquiries for the ACT Emergency Services Agency\nPhone:\n13 22 81\nEmail:\nesahaveyoursay@act.gov.au\nBy mail:\nGPO Box 158, Canberra ACT 2601\nOnline contact form\nQuick links\nRequest attendance at a community event\nApply for a fire permit\nBook a community room\nObtain your medical records\nPay your ambulance account\nReport a fire hazard\nACT Ambulance Service Contacts\nGeneral Enquiries\n(02) 6200 4141\nACT Ambulance Service General Enquiries\nNon-Emergency Patient Transport Service (NEPT)\n(02) 6200 4126\nNon-Emergency Patient Transport Service (NEPT) Bookings\nAll bookings require authorisation from a medical officer.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 0409 913 263\nactfr.cfu@act.gov.au\nACT Fire & Rescue Community Fire Unit Coordinator\nACT Fire & Rescue Stations\nDo not call stations to report an emergency.\n(02) 6207 3610\nActon ACT Fire & Rescue Station\n(02) 6207 8520\nAinslie ACT Fire & Rescue Station\n(02) 6207 8540\nBelconnen ACT Fire & Rescue Station\n(02) 6207 8560\nCharnwood ACT Fire & Rescue Station\n(02) 6207 8570\nChisholm ACT Fire & Rescue Station\n(02) 6207 8510\nFyshwick ACT Fire & Rescue Station\n(02) 6207 8580\nSouth Tuggeranong ACT Fire & Rescue Station\n(02) 6207 8990\nGungahlin ACT Fire & Rescue Station\n(02) 6207 8550\nKambah ACT Fire & Rescue Station\n(02) 6207 8530\nPhillip ACT Fire & Rescue Station\nReporting a hazard form\nIf you are concerned about a fire hazard in the built up area, please complete the\nReporting a Fire Hazard Form\n.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- For Non Emergency Patient Transport Service (NEPT), dial (02) 6200 4126\nNon Emergency Patient Transport Service (NEPT) bookings\n(02) 6200 4126 (Booking requires authorisation from a medical officer)\nFor Non Emergency ACT Fire & Rescue, dial (02) 6207 8645\nThe ACT Fire and Rescue Admin Officer can be contacted business hours on (02) 6205 2927 or by email:\nACTFR.AdminOfficer@act.gov.au\nThe ACT Fire and Rescue Fire Safety and Building Inspections can be contacted business hours on (02) 6207 8370 or by email:\nACTFRFireSafety@act.gov.au\nFor Non Emergency ACT Rural Fire Service office, dial (02) 6207 8609\nFor administration enquiries please contact the ACT Rural Fire Service office on: (02) 6207 8609\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nDeaf and hearing impaired\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 5\nWorking for ACT Fire & Rescue 6\nOur values and signature behaviours 6\nWorking arrangements 7\nRostered shiftwork 7\nEducation and training 8\nRecruit training program 8\nOngoing training and development 8\nCareer development and opportunities 9\nLeave arrangements 10\nPersonal leave 10\nAnnual leave 10\nPaid primary care giver leave 10\nBonding leave 11\nCompassionate leave 11\nLong service leave 11\nRates of pay 11\nMandatory requirements 12\nGeneral requirements 12\nCriminal record checks 12\nWorking with vulnerable people checks 12\nPhysical Aptitude Testing (PAT) 13\nMulti-Stage Fitness (BEEP) Test 13\nRecruitment process 14\nOverview 14\nOutline of selection criteria and duties 16\nSelection criteria 16\nDuties 16\nGeneral enquires 16\nApplicant Information 1\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- The 42 hours are comprised of 38 ordinary hours\nThe roster system comprises the following:\nplus two additional overtime hours and two\nA 10/14 roster with firefighters working two day accumulated as recreational leave.\nshifts (8am to 6pm), followed by two night shifts\nFirefighters can also be recalled for duty in cases\n(6pm to 8am).\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [Page 12]\nLeave arrangements\n–\nEmployees of ACTF&R have access to leave entitlements,\nincluding, but not limited to the following:\nPersonal leave Maternity/birth leave\n(paid and unpaid)\nPersonal leave enables employees to be absent\nfrom duty for personal illness or injury, to provide\nAn employee who has completed twelve months\ncare or support to a member of the employee’s\nof continuous service will be entitled to 18 weeks\nimmediate family or for special circumstances.\nmaternity leave on full pay or 36 weeks leave on\nOn commencement, employees are credited with\nhalf pay.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- Where an employee (other than an employee\nentitled to paid maternity) who has 12 months\nAnnual leave\ncontinuous service, demonstrates that they are the\nprimary care giver of a new born or adopted child,\nFor employees working the 10/14 roster,\nthey are eligible to apply for 18 weeks paid primary\nannual leave enables employees to be absent\ncare giver leave.\nfrom duty for the purpose of rest and relaxation.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- ACT Emergency Services Agency Web www.ambulance.act.gov.au GPO Box 158, Canberra, ACT 2601\nThe trusted agency for emergency management in the ACT Email ambulance@act.gov.au Phone (02) 6207 8701\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf (https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf)`\n- In general, a search should be\ncompleted within 4-6 weeks, however if a record is required urgently, please contact ACT\nAmbulance Service to discuss the requirement.\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf (https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- General enquiries for the ACT Emergency Services Agency\nPhone:\n13 22 81\nEmail:\nesahaveyoursay@act.gov.au\nBy mail:\nGPO Box 158, Canberra ACT 2601\nOnline contact form\nQuick links\nRequest attendance at a community event\nApply for a fire permit\nBook a community room\nObtain your medical records\nPay your ambulance account\nReport a fire hazard\nACT Ambulance Service Contacts\nGeneral Enquiries\n(02) 6200 4141\nACT Ambulance Service General Enquiries\nNon-Emergency Patient Transport Service (NEPT)\n(02) 6200 4126\nNon-Emergency Patient Transport Service (NEPT) Bookings\nAll bookings require authorisation from a medical officer.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 0409 913 263\nactfr.cfu@act.gov.au\nACT Fire & Rescue Community Fire Unit Coordinator\nACT Fire & Rescue Stations\nDo not call stations to report an emergency.\n(02) 6207 3610\nActon ACT Fire & Rescue Station\n(02) 6207 8520\nAinslie ACT Fire & Rescue Station\n(02) 6207 8540\nBelconnen ACT Fire & Rescue Station\n(02) 6207 8560\nCharnwood ACT Fire & Rescue Station\n(02) 6207 8570\nChisholm ACT Fire & Rescue Station\n(02) 6207 8510\nFyshwick ACT Fire & Rescue Station\n(02) 6207 8580\nSouth Tuggeranong ACT Fire & Rescue Station\n(02) 6207 8990\nGungahlin ACT Fire & Rescue Station\n(02) 6207 8550\nKambah ACT Fire & Rescue Station\n(02) 6207 8530\nPhillip ACT Fire & Rescue Station\nReporting a hazard form\nIf you are concerned about a fire hazard in the built up area, please complete the\nReporting a Fire Hazard Form\n.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- For Non Emergency Patient Transport Service (NEPT), dial (02) 6200 4126\nNon Emergency Patient Transport Service (NEPT) bookings\n(02) 6200 4126 (Booking requires authorisation from a medical officer)\nFor Non Emergency ACT Fire & Rescue, dial (02) 6207 8645\nThe ACT Fire and Rescue Admin Officer can be contacted business hours on (02) 6205 2927 or by email:\nACTFR.AdminOfficer@act.gov.au\nThe ACT Fire and Rescue Fire Safety and Building Inspections can be contacted business hours on (02) 6207 8370 or by email:\nACTFRFireSafety@act.gov.au\nFor Non Emergency ACT Rural Fire Service office, dial (02) 6207 8609\nFor administration enquiries please contact the ACT Rural Fire Service office on: (02) 6207 8609\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nFor Non Emergency ACT State Emergency Service, dial 13 22 81\nDeaf and hearing impaired\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- 5\nWorking for ACT Fire & Rescue 6\nOur values and signature behaviours 6\nWorking arrangements 7\nRostered shiftwork 7\nEducation and training 8\nRecruit training program 8\nOngoing training and development 8\nCareer development and opportunities 9\nLeave arrangements 10\nPersonal leave 10\nAnnual leave 10\nPaid primary care giver leave 10\nBonding leave 11\nCompassionate leave 11\nLong service leave 11\nRates of pay 11\nMandatory requirements 12\nGeneral requirements 12\nCriminal record checks 12\nWorking with vulnerable people checks 12\nPhysical Aptitude Testing (PAT) 13\nMulti-Stage Fitness (BEEP) Test 13\nRecruitment process 14\nOverview 14\nOutline of selection criteria and duties 16\nSelection criteria 16\nDuties 16\nGeneral enquires 16\nApplicant Information 1\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- The 42 hours are comprised of 38 ordinary hours\nThe roster system comprises the following:\nplus two additional overtime hours and two\nA 10/14 roster with firefighters working two day accumulated as recreational leave.\nshifts (8am to 6pm), followed by two night shifts\nFirefighters can also be recalled for duty in cases\n(6pm to 8am).\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- Where an employee (other than an employee\nentitled to paid maternity) who has 12 months\nAnnual leave\ncontinuous service, demonstrates that they are the\nprimary care giver of a new born or adopted child,\nFor employees working the 10/14 roster,\nthey are eligible to apply for 18 weeks paid primary\nannual leave enables employees to be absent\ncare giver leave.\nfrom duty for the purpose of rest and relaxation.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- ACT Emergency Services Agency Web www.ambulance.act.gov.au GPO Box 158, Canberra, ACT 2601\nThe trusted agency for emergency management in the ACT Email ambulance@act.gov.au Phone (02) 6207 8701\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf (https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf)`\n- Contact the ACTAS by:\nMailing address: GPO Box 158 Canberra ACT 2601\nEmail: ambulance@act.gov.au\nPhone: (02) 6207 8701\nFact Sheets on our website www.ambulance.act.gov.au\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf (https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf)`\n- In addition\nto responding to emergencies, a firefighter’s\nrole entails a range of functions including:\n• Fire prevention and investigation;\n• Community education and activities related\nto safety and prevention, including fire\neducation for children (conducted in pre-schools,\nkindergartens, primary schools); working\nwith diverse communities to raise awareness,\neducate and help minimise the impact of fire;\nand, providing assistance to the elderly,\ne.g. installation of smoke alarms in homes;\nFirefighters often operate in challenging situations,\n• Ensuring compliance with fire safety regulations\nincluding when people are injured or deceased.\nduring building approvals;\nWhen attending incidents, firefighters will be\n• Carrying out building inspections to prepare\nrequired to comfort victims and provide first aid until\nrisk assessments and pre-incident plans;\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- ACTF&R seeks to employ fit, intelligent and\nmotivated people with the following skills and\nattributes:\n• Personal resilience and an ability to work\neffectively in challenging situations;\n• Demonstrated diverse work/life experiences and\ntransferrable skills;\n• Appreciation of the need to critically evaluate risk\nand adhere to safe work practices in situations\nthat at times can be inherently dangerous;\n• Effective and appropriate written and verbal\ncommunication skills;\n• A commitment to service and helping others,\nand an interest and ability to engage with • Well developed interpersonal skills and the\nmembers of the public; capacity to work within, and contribute positively\n• Understanding of, and willingness to\nto, a small team working in close proximity;\nundertake the full range of firefighter • The ability to exercise self-discipline and use\nduties including follow directions;\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [pages 7,8,9,10,11]\nrstanding of, and willingness to\nto, a small team working in close proximity;\nundertake the full range of firefighter • The ability to exercise self-discipline and use\nduties including follow directions; sound judgement in ensuring assigned tasks are\n• The ability to work shiftwork including nights,\ncompleted to the required standard and within\ntight timeframes;\nweekends and public holidays, flexibility in work\nlocations within the ACT and a commitment to • A capacity to acquire new skills and\nongoing development; demonstrated problem solving ability; and\n• Demonstrate respect toward your fellow • Demonstrated commitment to teamwork,\ncolleagues, the community and all others collaboration, professionalism and a strong work\nregardless of individual differences; ethic.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [Page 9]\nWorking arrangements\n–\nRostered shiftwork\nACTF&R is a 24-hour, 7 day a week emergency Firefighters on the 10/14 roster will work an average\nservice.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Core Values and\nSignature Behaviours\nRespect Collaboration\n• We take pride in our work • We work openly and share appropriate\ninformation to reach shared goals\n• We value and acknowledge\nthe contribution of others • We value feedback and actively seek\nout other views when solving problems,\n• We relate to colleagues and\nto ensure continuous improvement\nclients in a fair, decent, caring\nand professional manner\nIntegrity Innovation\n• We do what we say we’ll do and respond • We look for ways to continuously improve\nappropriately, especially when the our services and skills\nunexpected occurs\n• We are open to change and new ideas\n• We take responsibility and are from all sources\naccountable for our decisions and actions\n• We engage genuinely with the\ncommunity, and manage the resources\nentrusted to us honestly and responsibly\n5 ACT Fire & Rescue\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- 5\nWorking for ACT Fire & Rescue 6\nOur values and signature behaviours 6\nWorking arrangements 7\nRostered shiftwork 7\nEducation and training 8\nRecruit training program 8\nOngoing training and development 8\nCareer development and opportunities 9\nLeave arrangements 10\nPersonal leave 10\nAnnual leave 10\nPaid primary care giver leave 10\nBonding leave 11\nCompassionate leave 11\nLong service leave 11\nRates of pay 11\nMandatory requirements 12\nGeneral requirements 12\nCriminal record checks 12\nWorking with vulnerable people checks 12\nPhysical Aptitude Testing (PAT) 13\nMulti-Stage Fitness (BEEP) Test 13\nRecruitment process 14\nOverview 14\nOutline of selection criteria and duties 16\nSelection criteria 16\nDuties 16\nGeneral enquires 16\nApplicant Information 1\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- ACTF&R seeks to employ fit, intelligent and\nmotivated people with the following skills and\nattributes:\n• Personal resilience and an ability to work\neffectively in challenging situations;\n• Demonstrated diverse work/life experiences and\ntransferrable skills;\n• Appreciation of the need to critically evaluate risk\nand adhere to safe work practices in situations\nthat at times can be inherently dangerous;\n• Effective and appropriate written and verbal\ncommunication skills;\n• A commitment to service and helping others,\nand an interest and ability to engage with • Well developed interpersonal skills and the\nmembers of the public; capacity to work within, and contribute positively\n• Understanding of, and willingness to\nto, a small team working in close proximity;\nundertake the full range of firefighter • The ability to exercise self-discipline and use\nduties including follow directions;\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [pages 7,8,9,10,11]\nrstanding of, and willingness to\nto, a small team working in close proximity;\nundertake the full range of firefighter • The ability to exercise self-discipline and use\nduties including follow directions; sound judgement in ensuring assigned tasks are\n• The ability to work shiftwork including nights,\ncompleted to the required standard and within\ntight timeframes;\nweekends and public holidays, flexibility in work\nlocations within the ACT and a commitment to • A capacity to acquire new skills and\nongoing development; demonstrated problem solving ability; and\n• Demonstrate respect toward your fellow • Demonstrated commitment to teamwork,\ncolleagues, the community and all others collaboration, professionalism and a strong work\nregardless of individual differences; ethic.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- [Page 8]\nWorking for\nACT Fire & Rescue\n–\nOur values and\nsignature behaviours\nEvery aspect of the work we do at ACTF&R is\nguided by the values and general principles set\nout in Section 9 of the Public Sector Management\nAct 1994 and the ACT Public Service Code of\nConduct, Core Values and Signature Behaviours.\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)`\n- General enquiries for the ACT Emergency Services Agency\nPhone:\n13 22 81\nEmail:\nesahaveyoursay@act.gov.au\nBy mail:\nGPO Box 158, Canberra ACT 2601\nOnline contact form\nQuick links\nRequest attendance at a community event\nApply for a fire permit\nBook a community room\nObtain your medical records\nPay your ambulance account\nReport a fire hazard\nACT Ambulance Service Contacts\nGeneral Enquiries\n(02) 6200 4141\nACT Ambulance Service General Enquiries\nNon-Emergency Patient Transport Service (NEPT)\n(02) 6200 4126\nNon-Emergency Patient Transport Service (NEPT) Bookings\nAll bookings require authorisation from a medical officer.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n- ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services\n Source: `pages/contact.html (https://esa.act.gov.au/contact-us)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/contact.html` - pages - https://esa.act.gov.au/contact-us\n- `pages/homepage.html` - pages - https://esa.act.gov.au/rfs\n- `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf` - other-pdfs - https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf\n- `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf` - other-pdfs - https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# ACT Rural Fire Service - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:48:39.131699+00:00\n**Entity ID**: S-ACT-021\n**Jurisdiction**: Australian Capital Territory\n**Portfolio**: Justice\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 4\n- Unique legislation references found: 3\n\n| Type | Count |\n|---|---:|\n| Act | 2 |\n| Determination | 1 |\n\n## Legislation References\n\n### Health Records (Privacy and Access) Act 1997\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.act.gov.au/search?query=Health+Records+%28Privacy+and+Access%29+Act+1997\n\n**Sources**:\n- `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pages.jsonl`\n\n**Evidence contexts**:\n- nd they will forward the form to the ACT\nAmbulance Service.\n• There is a fee payable for conducting the search. Details of the scheduled fee can\nbe found in the Health Records (Privacy and Access) (Fees) Determination 2021\n(No1) made under the Health Records (Privacy and Access) Act 1997, s 34. And\nthe Health (Fees) Determination 2021 (No 2) made under the Health Act 1993, S192\n(Determination of Fees). If you require any further assistance, you can contact the\nACT Ambulance Service during business hours on (02) 6207 8701 or email\nambulance@ac\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pages.jsonl`\n- .....................................................\n\n[page 4]\nACT Ambulance Service\nPlease read the following carefully:\nI understand any health, personal or other information about me held by the ACT Ambulance Service\nis protected under the Health Records (Privacy and Access) Act 1997 or the Privacy Act 1998 and may\nnot be disclosed to a third party without my express consent or court order or as otherwise required by\nlaw.\nBy signing this Consent, I authorise the release of that information on the terms herein and release the\nACT Ambulance\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pages.jsonl`\n\n### Health (Fees) Determination 2021\n\n**Type**: Determination\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.act.gov.au/search?query=Health+%28Fees%29+Determination+2021\n\n**Sources**:\n- `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pages.jsonl`\n\n**Evidence contexts**:\n- ervice.\n• There is a fee payable for conducting the search. Details of the scheduled fee can\nbe found in the Health Records (Privacy and Access) (Fees) Determination 2021\n(No1) made under the Health Records (Privacy and Access) Act 1997, s 34. And\nthe Health (Fees) Determination 2021 (No 2) made under the Health Act 1993, S192\n(Determination of Fees). If you require any further assistance, you can contact the\nACT Ambulance Service during business hours on (02) 6207 8701 or email\nambulance@act.gov.au\n• **Patient Care Record searches are no\n Source: `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pages.jsonl`\n\n### Public Sector Management Act 1994\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.act.gov.au/search?query=Public+Sector+Management+Act+1994\n\n**Sources**:\n- `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pages.jsonl`\n\n**Evidence contexts**:\n- ardless of individual differences; ethic.\nApplicant Information 4\n\n[page 8]\nWorking for\nACT Fire & Rescue\n–\nOur values and\nsignature behaviours\nEvery aspect of the work we do at ACTF&R is\nguided by the values and general principles set\nout in Section 9 of the Public Sector Management\nAct 1994 and the ACT Public Service Code of\nConduct, Core Values and Signature Behaviours.\nCore Values and\nSignature Behaviours\nRespect Collaboration\n• We take pride in our work • We work openly and share appropriate\ninformation to reach shared goals\n• We value and ac\n Source: `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pages.jsonl`\n\n## Files Scanned\n\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pages.jsonl` (pdf_pages)\n- `other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "To protect life, property and the environment in the Australian Capital Territory (ACT).", "purposes_source_page": 4, "how_we_deliver": "ACT Fire & Rescue (ACTF&R) has a long tradition of excellence in the protection of life, property and the environment of the ACT community and surrounding area. ACTF&R is made up of over 370 permanent firefighters, support staff, and over 500 community fire unit (CFU) volunteers.", "how_we_deliver_source_page": 4, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Emergency Services", "description": "ACT Fire & Rescue (ACTF&R) works to protect life, property and the environment in the Australian Capital Territory (ACT). ACTF&R manages and responds to emergencies including structure fires, bush and grass fires, vehicle fires, motor vehicle accidents, automatic fire alarms, hazardous material incidents, confined space rescues, trench rescues, medical assist responses, urban search and rescue operations, storm damage mitigation, animal rescues, vertical rescues.", "key_activities": [ "Managing and responding to emergencies", "Fire prevention and investigation", "Community education and activities related to safety and prevention", "Ensuring compliance with fire safety regulations", "Building inspections to prepare risk assessments and pre-incident plans", "Pre planning for incidents involving specific hazards, risks or events", "Inspecting and assessing potential fire hazards", "Undertaking ongoing development and maintenance of skills and knowledge", "Cleaning/maintenance of equipment, fire station and appliances" ], "source_page": 4 } ], "values": [ "Respect", "Collaboration", "Integrity", "Innovation" ], "values_framework_name": "ACT Public Service Code of Conduct, Core Values and Signature Behaviours", "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (https://esa.act.gov.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "ACT Rural Fire Service Contacts\nGeneral Enquiries (Business Hours)\n(02) 6207 8609\nACT Rural Fire Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nACTRFS.Membership@act.gov.au\nACT State Emergency Service Contacts\nGeneral Enquiries (Business Hours)\n13 22 81\nACT State Emergency Service General Enquiries\nMembership and volunteering enquiries can be directed via email to:\nses.membership@act.gov.au\nMedia and Journalist Enquiries\nMedia organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.\n(02) 6207 8564\n24-hour incident media enquiries\nesamedia@act.gov.au\nBusiness hours non-operational enquiries\nOther services", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (https://esa.act.gov.au/contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/contact.html (https://esa.act.gov.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Attendance Booking\nProviding Feedback\nTo submit a compliment, complaint, or general feedback, please use the\nACT Ambulance Service Online Feedback Form\nAlternatively, you may download a paper form from this page –\nACT Ambulance Service Feedback\nACT Fire & Rescue Contacts\nGeneral Enquires (Business Hours)\nThe ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.\n(02) 6207 8645\nACTFR.AdminOfficer@act.gov.au\nACT Fire & Rescue Admin Officer\n(02) 6207 8370\nACTFRFireSafety@act.gov.au\nFire Safety and Building Inspections\nACTF-RJFAIP@act.gov.au\nACTFR Juvenile Fire Awareness Intervention Program\nACT Community Fire Units (Business Hours)\nContact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/contact.html (https://esa.act.gov.au/contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[pages 17,18,19,20]\nhe nature of those hazards in accordance with\nagency WHS requirements; — receiving, processing and transmitting\ninformation via radio, telephone and\n• Respond to fires, rescues and other emergencies\ncomputer;\nand perform duties in accordance with Standard\nOperating Procedures, including those tasks as — completing standard agency proformas;\nallocated by the Station Officer/ Senior Officer\n— perform routine station duties including\nat the scene;\nthe cleaning and maintenance of vehicles,\n• Assist casualties at accidents/incidents and equipment and facilities; and\nprovide emergency care by the application of\n— undertake training and courses of study\nbasic life support techniques and in accordance\nto ensure current competence.\nwith agency Standard Operating Procedures;\nApplicant Information 14", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[pages 17,18,19,20]\nhe nature of those hazards in accordance with\nagency WHS requirements; — receiving, processing and transmitting\ninformation via radio, telephone and\n• Respond to fires, rescues and other emergencies\ncomputer;\nand perform duties in accordance with Standard\nOperating Procedures, including those tasks as — completing standard agency proformas;\nallocated by the Station Officer/ Senior Officer\n— perform routine station duties including\nat the scene;\nthe cleaning and maintenance of vehicles,\n• Assist casualties at accidents/incidents and equipment and facilities; and\nprovide emergency care by the application of\n— undertake training and courses of study\nbasic life support techniques and in accordance\nto ensure current competence.\nwith agency Standard Operating Procedures;\nApplicant Information 14", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Operations: This is the largest area within ACTF&R Operational Communications: ACTF&R staff\nand manages operations and skills maintenance. and maintain operational capability within the\nemergency communications centre (Fire Command)\nCommunity Resilience: This area focuses on\nin conjunction with Emergency Communication\nregulatory compliance, planning, fire investigation,\nOfficers (ECO’s).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Operations: This is the largest area within ACTF&R Operational Communications: ACTF&R staff\nand manages operations and skills maintenance. and maintain operational capability within the\nemergency communications centre (Fire Command)\nCommunity Resilience: This area focuses on\nin conjunction with Emergency Communication\nregulatory compliance, planning, fire investigation,\nOfficers (ECO’s).", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "In addition\nto responding to emergencies, a firefighter’s\nrole entails a range of functions including:\n• Fire prevention and investigation;\n• Community education and activities related\nto safety and prevention, including fire\neducation for children (conducted in pre-schools,\nkindergartens, primary schools); working\nwith diverse communities to raise awareness,\neducate and help minimise the impact of fire;\nand, providing assistance to the elderly,\ne.g. installation of smoke alarms in homes;\nFirefighters often operate in challenging situations,\n• Ensuring compliance with fire safety regulations\nincluding when people are injured or deceased.\nduring building approvals;\nWhen attending incidents, firefighters will be\n• Carrying out building inspections to prepare\nrequired to comfort victims and provide first aid until\nrisk assessments and pre-incident plans;", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "In addition\nto responding to emergencies, a firefighter’s\nrole entails a range of functions including:\n• Fire prevention and investigation;\n• Community education and activities related\nto safety and prevention, including fire\neducation for children (conducted in pre-schools,\nkindergartens, primary schools); working\nwith diverse communities to raise awareness,\neducate and help minimise the impact of fire;\nand, providing assistance to the elderly,\ne.g. installation of smoke alarms in homes;\nFirefighters often operate in challenging situations,\n• Ensuring compliance with fire safety regulations\nincluding when people are injured or deceased.\nduring building approvals;\nWhen attending incidents, firefighters will be\n• Carrying out building inspections to prepare\nrequired to comfort victims and provide first aid until\nrisk assessments and pre-incident plans;", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Operations: This is the largest area within ACTF&R Operational Communications: ACTF&R staff\nand manages operations and skills maintenance. and maintain operational capability within the\nemergency communications centre (Fire Command)\nCommunity Resilience: This area focuses on\nin conjunction with Emergency Communication\nregulatory compliance, planning, fire investigation,\nOfficers (ECO’s).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-021", "entity_name": "ACT Rural Fire Service", "folder_name": "ACT-Rural-Fire-Service", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Operations: This is the largest area within ACTF&R Operational Communications: ACTF&R staff\nand manages operations and skills maintenance. and maintain operational capability within the\nemergency communications centre (Fire Command)\nCommunity Resilience: This area focuses on\nin conjunction with Emergency Communication\nregulatory compliance, planning, fire investigation,\nOfficers (ECO’s).", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/202505-20ACF-26R-20Applicant-20Information-20Booklet-20V2.pdf (https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": "2023", "url": "https://esa.act.gov.au/sites/default/files/2023-04/ACTASCOR_ACTAmbServ_ConsentPersonalMedical%20April%202023.pdf", "file": "other-pdfs/ACTASCOR_ACTAmbServ_ConsentPersonalMedical-20April-202023.pdf", "bytes": 435231, "link_text": "Obtain your medical records" }, { "category": "other-pdfs", "year": "2025", "url": "https://esa.act.gov.au/sites/default/files/2025-05/202505%20ACF%26R%20Applicant%20Information%20Booklet%20V2.pdf", 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