{ "entity_id": "S-ACT-010", "folder": "Access-Canberra", "name": "Access Canberra", "type": "Statutory Authority", "jurisdiction": "ACT", "portfolio": "", "website": "https://www.accesscanberra.act.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 10, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Putting People First Valuing our Partnerships Risk-Based and Data Informed Decision Making", "official_site_url": "https://www.accesscanberra.act.gov.au/", "source_documents": [ { "type": "strategie", "title": "Strategic Plan 2022-24", "url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "period": "2022", "confidence": "medium" } ], "purpose": { "text": "Putting People First Valuing our Partnerships Risk-Based and Data Informed Decision Making", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, "vision": null, "strategic_priorities": [ { "title": "Supporting a Safe and Liveable City", "description": "Supporting a Safe and Liveable City", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Being Accountable", "description": "Being Accountable", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Upholding Regulatory Protections", "description": "Upholding Regulatory Protections", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Access For All", "description": "Access For All", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Being Transparent", "description": "Being Transparent", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Being Quick to Learn and Respond", "description": "Being Quick to Learn and Respond", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Developing solutions that support whole-of-government outcomes", "description": "Developing solutions that support whole-of-government outcomes", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" } ], "values": [ { "name": "Putting People First", "description": "", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": null }, { "name": "Valuing our Partnerships", "description": "", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": null }, { "name": "Risk-Based and Data Informed Decision Making", "description": "", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Supporting a Safe and Liveable City", "description": "Making it easier for our community to access our services; Making it simpler to do business and transact with us", "activities": [ "Making it easier for our community to access our services", "Making it simpler to do business and transact with us" ], "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "name": "Outcome 2: Being Accountable", "description": "Maintaining community confidence by acting with integrity at all times; Taking responsibility for the quality of our work and decisions", "activities": [ "Maintaining community confidence by acting with integrity at all times", "Taking responsibility for the quality of our work and decisions" ], "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "name": "Outcome 3: Upholding Regulatory Protections", "description": "Delivering regulatory outcomes that support our community; Supporting regulatory protections through timely engagement", "activities": [ "Delivering regulatory outcomes that support our community", "Supporting regulatory protections through timely engagement" ], "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "name": "Outcome 4: Access For All", "description": "Providing an accessible and supportive front-door to government", "activities": [ "Providing an accessible and supportive front-door to government" ], "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" } ], "performance_measures": [], "document_alignment_terms": { "must_support": [ "Putting People First Valuing our Partnerships Risk-Based and Data Informed Decision Making", "Supporting a Safe and Liveable City", "Being Accountable", "Upholding Regulatory Protections", "Access For All", "Being Transparent", "Being Quick to Learn and Respond", "Developing solutions that support whole-of-government outcomes" ], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Access Canberra — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf)\n\n## Our purpose / purposes\n\n> Putting People First Valuing our Partnerships Risk-Based and Data Informed Decision Making [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n\n## How we deliver\n\n> Applying a people centred approach to all that we do and business; Understanding the needs of our community; Protecting our community through timely regulatory decision making; Supporting the safety, health and wellbeing of our people; Promoting diversity and inclusion so we reflect the community we serve; Valuing the contributions of our people as our greatest asset; Treating people with respect on our commitments; Communicating with purpose to deliver operational feedback to inform policy across all our business areas; Collecting and using the right data at the right time for the right reason [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n\n## Government priorities for this department\n\n- Supporting a Safe and Liveable City [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n- Being Accountable [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n- Upholding Regulatory Protections [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n- Access For All [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n- Being Transparent [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n- Being Quick to Learn and Respond [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n- Developing solutions that support whole-of-government outcomes [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n\n## Outcomes\n\n### Outcome 1: Supporting a Safe and Liveable City\nMaking it easier for our community to access our services; Making it simpler to do business and transact with us [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n\n**Key activities:**\n- Making it easier for our community to access our services\n- Making it simpler to do business and transact with us\n\n### Outcome 2: Being Accountable\nMaintaining community confidence by acting with integrity at all times; Taking responsibility for the quality of our work and decisions [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n\n**Key activities:**\n- Maintaining community confidence by acting with integrity at all times\n- Taking responsibility for the quality of our work and decisions\n\n### Outcome 3: Upholding Regulatory Protections\nDelivering regulatory outcomes that support our community; Supporting regulatory protections through timely engagement [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n\n**Key activities:**\n- Delivering regulatory outcomes that support our community\n- Supporting regulatory protections through timely engagement\n\n### Outcome 4: Access For All\nProviding an accessible and supportive front-door to government [[CP p.1](https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1)]\n\n**Key activities:**\n- Providing an accessible and supportive front-door to government\n\n## Values and principles\n\n- Putting People First\n- Valuing our Partnerships\n- Risk-Based and Data Informed Decision Making", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Access Canberra - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T23:04:22.178995+00:00\n**Entity ID**: S-ACT-010\n**Entity type**: Statutory Authority\n**Jurisdiction**: ACT\n**Portfolio**: \n**Website**: https://www.accesscanberra.act.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 3 |\n| strategies | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- Find answers to common questions\nRenew my vehicle registration\nLearn more about traffic and parking fines\nRegister my vehicle or transfer registration\nFind out about roadworthy inspections\nLearn more about unregistered vehicle permits\nPay my rates, land tax or land rent\nUpdate my contact details\nFind out about drivers licences\nRenew or apply for a working with vulnerable people (WWVP) registration\nCancel my vehicle registration\nMake a bin request\nGet something in my street fixed\nWays to contact us\nCall us\nOur call centre is open Monday to Friday – 8am to 6pm and Weekends – 9am to 5pm.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n\n### Role and Functions\n\n- Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- Find answers to common questions\nRenew my vehicle registration\nLearn more about traffic and parking fines\nRegister my vehicle or transfer registration\nFind out about roadworthy inspections\nLearn more about unregistered vehicle permits\nPay my rates, land tax or land rent\nUpdate my contact details\nFind out about drivers licences\nRenew or apply for a working with vulnerable people (WWVP) registration\nCancel my vehicle registration\nMake a bin request\nGet something in my street fixed\nWays to contact us\nCall us\nOur call centre is open Monday to Friday – 8am to 6pm and Weekends – 9am to 5pm.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- You can read more about our approach to what we do in our\nAccountability Commitment Framework\n.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Contact us\nMitchell shopfront closure extended\nThe temporary closure of the Land Planning and Building Services (LPBS) shopfront at 8 Darling Street, Mitchell has been extended due to a delay in renovation works.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n\n### Strategic Priorities\n\n- Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- Find answers to common questions\nRenew my vehicle registration\nLearn more about traffic and parking fines\nRegister my vehicle or transfer registration\nFind out about roadworthy inspections\nLearn more about unregistered vehicle permits\nPay my rates, land tax or land rent\nUpdate my contact details\nFind out about drivers licences\nRenew or apply for a working with vulnerable people (WWVP) registration\nCancel my vehicle registration\nMake a bin request\nGet something in my street fixed\nWays to contact us\nCall us\nOur call centre is open Monday to Friday – 8am to 6pm and Weekends – 9am to 5pm.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Contact us\nMitchell shopfront closure extended\nThe temporary closure of the Land Planning and Building Services (LPBS) shopfront at 8 Darling Street, Mitchell has been extended due to a delay in renovation works.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n\n## KPIs, Targets, and Where They Are At\n\n- Find answers to common questions\nRenew my vehicle registration\nLearn more about traffic and parking fines\nRegister my vehicle or transfer registration\nFind out about roadworthy inspections\nLearn more about unregistered vehicle permits\nPay my rates, land tax or land rent\nUpdate my contact details\nFind out about drivers licences\nRenew or apply for a working with vulnerable people (WWVP) registration\nCancel my vehicle registration\nMake a bin request\nGet something in my street fixed\nWays to contact us\nCall us\nOur call centre is open Monday to Friday – 8am to 6pm and Weekends – 9am to 5pm.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Contact us\nMitchell shopfront closure extended\nThe temporary closure of the Land Planning and Building Services (LPBS) shopfront at 8 Darling Street, Mitchell has been extended due to a delay in renovation works.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n\n## Key Metrics\n\n- Find answers to common questions\nRenew my vehicle registration\nLearn more about traffic and parking fines\nRegister my vehicle or transfer registration\nFind out about roadworthy inspections\nLearn more about unregistered vehicle permits\nPay my rates, land tax or land rent\nUpdate my contact details\nFind out about drivers licences\nRenew or apply for a working with vulnerable people (WWVP) registration\nCancel my vehicle registration\nMake a bin request\nGet something in my street fixed\nWays to contact us\nCall us\nOur call centre is open Monday to Friday – 8am to 6pm and Weekends – 9am to 5pm.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Contact us\nMitchell shopfront closure extended\nThe temporary closure of the Land Planning and Building Services (LPBS) shopfront at 8 Darling Street, Mitchell has been extended due to a delay in renovation works.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n\n## Key Achievements\n\n- Find answers to common questions\nRenew my vehicle registration\nLearn more about traffic and parking fines\nRegister my vehicle or transfer registration\nFind out about roadworthy inspections\nLearn more about unregistered vehicle permits\nPay my rates, land tax or land rent\nUpdate my contact details\nFind out about drivers licences\nRenew or apply for a working with vulnerable people (WWVP) registration\nCancel my vehicle registration\nMake a bin request\nGet something in my street fixed\nWays to contact us\nCall us\nOur call centre is open Monday to Friday – 8am to 6pm and Weekends – 9am to 5pm.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Contact us\nMitchell shopfront closure extended\nThe temporary closure of the Land Planning and Building Services (LPBS) shopfront at 8 Darling Street, Mitchell has been extended due to a delay in renovation works.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n\n## Key Issues, Risks, and Recommendations\n\n- Contact us\nMitchell shopfront closure extended\nThe temporary closure of the Land Planning and Building Services (LPBS) shopfront at 8 Darling Street, Mitchell has been extended due to a delay in renovation works.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Find answers to common questions\nRenew my vehicle registration\nLearn more about traffic and parking fines\nRegister my vehicle or transfer registration\nFind out about roadworthy inspections\nLearn more about unregistered vehicle permits\nPay my rates, land tax or land rent\nUpdate my contact details\nFind out about drivers licences\nRenew or apply for a working with vulnerable people (WWVP) registration\nCancel my vehicle registration\nMake a bin request\nGet something in my street fixed\nWays to contact us\nCall us\nOur call centre is open Monday to Friday – 8am to 6pm and Weekends – 9am to 5pm.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n\n## Corporate Values and Operating Culture\n\n- Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Find answers to common questions\nRenew my vehicle registration\nLearn more about traffic and parking fines\nRegister my vehicle or transfer registration\nFind out about roadworthy inspections\nLearn more about unregistered vehicle permits\nPay my rates, land tax or land rent\nUpdate my contact details\nFind out about drivers licences\nRenew or apply for a working with vulnerable people (WWVP) registration\nCancel my vehicle registration\nMake a bin request\nGet something in my street fixed\nWays to contact us\nCall us\nOur call centre is open Monday to Friday – 8am to 6pm and Weekends – 9am to 5pm.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- We offer our services online, over the phone and in person at our service centres.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- You can read more about our approach to what we do in our\nAccountability Commitment Framework\n.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- Our Service Centre locations\nWe have several general and specialised service centres across Canberra.\n Source: `pages/about.html (https://www.accesscanberra.act.gov.au/about-us)`\n- To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.\n Source: `pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)`\n- Read more\nLatest\nIntroducing the new Libraries ACT newsletter\nWhat to expect when you visit a service centre\nChoosing a tradesperson\n Source: `pages/homepage.html (https://www.accesscanberra.act.gov.au/)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `strategies/Access-Canberra-Strategic-Plan-2022-24.pdf` - strategies - https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf\n- `pages/about.html` - pages - https://www.accesscanberra.act.gov.au/about-us\n- `pages/contact.html` - pages - https://www.accesscanberra.act.gov.au/contact-us\n- `pages/homepage.html` - pages - https://www.accesscanberra.act.gov.au/\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Access Canberra - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:48:19.586436+00:00\n**Entity ID**: S-ACT-010\n**Jurisdiction**: Australian Capital Territory\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 4\n- Unique legislation references found: 0\n\n## Legislation References\n\n_No Act/Regulation/Instrument references found in the local corpus._\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `strategies/Access-Canberra-Strategic-Plan-2022-24.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Putting People First Valuing our Partnerships Risk-Based and Data Informed Decision Making", "purposes_source_page": 1, "how_we_deliver": "Applying a people centred approach to all that we do and business; Understanding the needs of our community; Protecting our community through timely regulatory decision making; Supporting the safety, health and wellbeing of our people; Promoting diversity and inclusion so we reflect the community we serve; Valuing the contributions of our people as our greatest asset; Treating people with respect on our commitments; Communicating with purpose to deliver operational feedback to inform policy across all our business areas; Collecting and using the right data at the right time for the right reason", "how_we_deliver_source_page": 1, "government_priorities": [ { "text": "Supporting a Safe and Liveable City", "source_page": 1 }, { "text": "Being Accountable", "source_page": 1 }, { "text": "Upholding Regulatory Protections", "source_page": 1 }, { "text": "Access For All", "source_page": 1 }, { "text": "Being Transparent", "source_page": 1 }, { "text": "Being Quick to Learn and Respond", "source_page": 1 }, { "text": "Developing solutions that support whole-of-government outcomes", "source_page": 1 } ], "outcomes": [ { "name": "Outcome 1: Supporting a Safe and Liveable City", "description": "Making it easier for our community to access our services; Making it simpler to do business and transact with us", "key_activities": [ "Making it easier for our community to access our services", "Making it simpler to do business and transact with us" ], "source_page": 1 }, { "name": "Outcome 2: Being Accountable", "description": "Maintaining community confidence by acting with integrity at all times; Taking responsibility for the quality of our work and decisions", "key_activities": [ "Maintaining community confidence by acting with integrity at all times", "Taking responsibility for the quality of our work and decisions" ], "source_page": 1 }, { "name": "Outcome 3: Upholding Regulatory Protections", "description": "Delivering regulatory outcomes that support our community; Supporting regulatory protections through timely engagement", "key_activities": [ "Delivering regulatory outcomes that support our community", "Supporting regulatory protections through timely engagement" ], "source_page": 1 }, { "name": "Outcome 4: Access For All", "description": "Providing an accessible and supportive front-door to government", "key_activities": [ "Providing an accessible and supportive front-door to government" ], "source_page": 1 } ], "values": [ "Putting People First", "Valuing our Partnerships", "Risk-Based and Data Informed Decision Making" ], "values_framework_name": null, "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/about.html (https://www.accesscanberra.act.gov.au/about-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/about.html (https://www.accesscanberra.act.gov.au/about-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/about.html (https://www.accesscanberra.act.gov.au/about-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/about.html (https://www.accesscanberra.act.gov.au/about-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2022", "url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "file": "strategies/Access-Canberra-Strategic-Plan-2022-24.pdf", "bytes": 3861370, "link_text": "Strategic Plan 2022-24" } ], "_meta": { "snapshot_built_at": "2026-05-13T11:02:34+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Access-Canberra", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\Access-Canberra-Strategic-Plan-2022-24.txt", "url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "year": "Access-Canberra-Strategic-Plan-2022-24" }, "usage": { "input_tokens": 1447, "output_tokens": 785, "total_tokens": 2232, "model": "nova-micro" }, "cost_usd": 0.000160545, "elapsed_seconds": 3.18, "generated_at": "2026-05-13T05:15:26+00:00" }, "ideas_manifest": { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "generated_at": "2026-05-09T23:06:37.183930+00:00", "idea_count": 10, "markdown": "ideas/Access-Canberra_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "Access-Canberra_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }