{ "entity_id": "O-005355", "folder": "Aged-Care-Quality-and-Safety-Commission", "name": "Aged Care Quality and Safety Commission", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "https://www.agedcarequality.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 13, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12]", "official_site_url": "https://www.agedcarequality.gov.au/", "source_documents": [ { "type": "corporate_plan", "title": "ACQSC 2025-26 Corporate Plan", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "period": "2025-26", "confidence": "high" }, { "type": "corporate_plan", "title": "2024-25 Corporate Plan", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf", "period": "2024-25", "confidence": "high" }, { "type": "corporate_plan", "title": "ACQSC Corporate Plan 2023-24", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan 2022–23", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan 2021–22", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "strategie", "title": "2025-26 Regulatory Strategy", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc_regulatory_strategy_2025-26.pdf", "period": "2025-26", "confidence": "medium" }, { "type": "strategie", "title": "Draft Regulatory Strategy 2025–26 Public Consultation Report", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/public-consultation-report-2025-26-regulatory-strategy.pdf", "period": "2025-26", "confidence": "medium" }, { "type": "strategie", "title": "Regulatory Strategy 2024–25", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-regulatory-strategy-2024-25.pdf", "period": "2024-25", "confidence": "medium" } ], "purpose": { "text": "The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12]", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 12, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=12" }, "vision": null, "strategic_priorities": [ { "title": "protect older people receiving funded aged care services", "description": "protect older people receiving funded aged care services", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19" }, { "title": "drive continuous improvement in the aged care sector", "description": "drive continuous improvement in the aged care sector", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19" }, { "title": "build public confidence and trust in the aged care system", "description": "build public confidence and trust in the aged care system", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19" } ], "values": [ { "name": "Impartial", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Accountable", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Ethical", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Respectful", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Committed to service", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Stewardship", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Protect older people", "description": "We protect older people through prevention and response. Through prevention we use data and regulatory intelligence to find risks early. We then base our engagement with the sector and our regulatory campaigns on reducing these risks. Through engagement, education and targeted monitoring our regulatory campaigns build sector capability and improve providers’ capability to prevent harm to older people. Through response we find risks to older people or failures in care during surveillance of providers and workers. We base our response to risk on our Supervision Model, which assesses a provider’s management of risk and adjusts the intensity of our engagement to match the risk. If a provider cannot show they are effectively managing risks or issues, we increase our monitoring and supervision. [CP p.20-21]", "activities": [ "prevention", "response" ], "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 20, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20" }, { "name": "Outcome 2: Drive continuous improvement", "description": "A successful aged care sector not only protects the safety, health, wellbeing and quality of life of older people, but continuously improves towards high-quality care. High-quality care means putting older people first and upholding their rights under the Statement of Rights. All providers have an obligation to show they are committed to continuously improve towards high-quality care. Continuous improvement involves: listening to older people as unique individuals with different care needs; engaging with workers on what a great care experience means; finding the root cause of serious incidents and complaints, and making meaningful changes to prevent them from happening again; restoring the trust and confidence of people receiving care when things go wrong. [CP p.20]", "activities": [ "listening", "engaging", "finding root cause", "restoring trust" ], "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 20, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20" }, { "name": "Outcome 3: Build public confidence and trust", "description": "Public confidence and trust in the aged care system begins with who is allowed to enter and participate in the government-funded aged care market. Through our registration functions, we decide who enters the aged care market and the conditions that apply to them when they do. When registering organisations and people, we rigorously test their commitment, capability and capacity to deliver funded aged care services. We monitor providers and workers so older people can trust and have confidence in funded aged care services. We do this through our safeguarding functions. This involves monitoring providers and workers to make sure they are complying with their obligations, including the Aged Care Code of Conduct and Aged Care Quality Standards, and upholding the Statement of Rights. We also monitor the financial viability of providers so older people are confident the sector is sustainable and that they will receive continuity of care. We work with providers and the department to manage financial risk through the Financial and Prudential Standards. [CP p.21]", "activities": [ "registration", "monitoring", "financial viability" ], "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 21, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=21" } ], "performance_measures": [ { "code": "CCE01", "measure": "Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people", "target": "80% of complaints finalised achieve a positive outcome for older people", "latest_result": "Target met", "status": "Achieved", "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "target_source_page": 53, "result_source_url": "", "result_source_page": 54 }, { "code": "CCE02", "measure": "Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents", "target": "80% of initial assessments of Serious Incident Response Scheme Priority 1 reportable incident notifications are completed within 7 business days", "latest_result": "85% of initial assessments of SIRS Priority 1 reportable incident notifications are completed within 7 business days", "status": "Substantially achieved", "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "target_source_page": 53, "result_source_url": "", "result_source_page": 54 }, { "code": "CCE03", "measure": "Rationale: ensures that home care providers have adequate incident management systems and governance in place", "target": "Establish an assurance strategy to ensure that home for home care providers have adequate incident management systems and governance in place", "latest_result": "Not achieved", "status": "Not achieved", "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "target_source_page": 53, "result_source_url": "", "result_source_page": 54 } ], "document_alignment_terms": { "must_support": [ "The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12]", "protect older people receiving funded aged care services", "drive continuous improvement in the aged care sector", "build public confidence and trust in the aged care system" ], "watch_terms": [ "Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people", "Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents", "Rationale: ensures that home care providers have adequate incident management systems and governance in place" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# Aged Care Quality and Safety Commission — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)\n\n## Our purpose / purposes\n\n> The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=12) [[CP p.12](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=12)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=12)]\n\n## How we deliver\n\n> We undertake our work in a way that is consistent with the Australian Public Service (APS) values, outlined in the Public Service Act 1999. [CP p.15](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=15) [[CP p.15](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=15)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=15)]\n\n## Government priorities for this department\n\n- protect older people receiving funded aged care services [[CP p.19](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19)]\n- drive continuous improvement in the aged care sector [[CP p.19](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19)]\n- build public confidence and trust in the aged care system [[CP p.19](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19)]\n\n## Outcomes\n\n### Outcome 1: Protect older people\nWe protect older people through prevention and response. Through prevention we use data and regulatory intelligence to find risks early. We then base our engagement with the sector and our regulatory campaigns on reducing these risks. Through engagement, education and targeted monitoring our regulatory campaigns build sector capability and improve providers’ capability to prevent harm to older people. Through response we find risks to older people or failures in care during surveillance of providers and workers. We base our response to risk on our Supervision Model, which assesses a provider’s management of risk and adjusts the intensity of our engagement to match the risk. If a provider cannot show they are effectively managing risks or issues, we increase our monitoring and supervision. [CP p.20-21] [[CP p.20](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20)]\n\n**Key activities:**\n- prevention\n- response\n\n### Outcome 2: Drive continuous improvement\nA successful aged care sector not only protects the safety, health, wellbeing and quality of life of older people, but continuously improves towards high-quality care. High-quality care means putting older people first and upholding their rights under the Statement of Rights. All providers have an obligation to show they are committed to continuously improve towards high-quality care. Continuous improvement involves: listening to older people as unique individuals with different care needs; engaging with workers on what a great care experience means; finding the root cause of serious incidents and complaints, and making meaningful changes to prevent them from happening again; restoring the trust and confidence of people receiving care when things go wrong. [CP p.20](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20) [[CP p.20](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20)]\n\n**Key activities:**\n- listening\n- engaging\n- finding root cause\n- restoring trust\n\n### Outcome 3: Build public confidence and trust\nPublic confidence and trust in the aged care system begins with who is allowed to enter and participate in the government-funded aged care market. Through our registration functions, we decide who enters the aged care market and the conditions that apply to them when they do. When registering organisations and people, we rigorously test their commitment, capability and capacity to deliver funded aged care services. We monitor providers and workers so older people can trust and have confidence in funded aged care services. We do this through our safeguarding functions. This involves monitoring providers and workers to make sure they are complying with their obligations, including the Aged Care Code of Conduct and Aged Care Quality Standards, and upholding the Statement of Rights. We also monitor the financial viability of providers so older people are confident the sector is sustainable and that they will receive continuity of care. We work with providers and the department to manage financial risk through the Financial and Prudential Standards. [CP p.21](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=21) [[CP p.21](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=21)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=21)]\n\n**Key activities:**\n- registration\n- monitoring\n- financial viability\n\n## Values and principles\n\n_Australian Public Service (APS) values_\n\n- Impartial\n- Accountable\n- Ethical\n- Respectful\n- Committed to service\n- Stewardship\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people | 80% of complaints finalised achieve a positive outcome for older people | [CP p.53](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=53)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=53) |\n| CCE02 | Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents | 80% of initial assessments of Serious Incident Response Scheme Priority 1 reportable incident notifications are completed within 7 business days | [CP p.53](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=53)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=53) |\n| CCE03 | Rationale: ensures that home care providers have adequate incident management systems and governance in place | Establish an assurance strategy to ensure that home for home care providers have adequate incident management systems and governance in place | [CP p.53](https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=53)(https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=53) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people | Target met | Achieved | AR p.54 |\n| CCE02 | Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents | 85% of initial assessments of SIRS Priority 1 reportable incident notifications are completed within 7 business days | Substantially achieved | AR p.54 |\n| CCE03 | Rationale: ensures that home care providers have adequate incident management systems and governance in place | Not achieved | Not achieved | AR p.54 |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Aged Care Quality and Safety Commission - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:06:52.529188+00:00\n**Entity ID**: O-005355\n**Entity type**: Non-corporate Commonwealth Entity\n**Jurisdiction**: Commonwealth\n**Portfolio**: Health, Disability and Ageing\n**Website**: https://www.agedcarequality.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| corporate-plans | 5 |\n| other-pdfs | 5 |\n| pages | 43 |\n| strategies | 3 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 7]\nContents\nMessage from the Commissioner 4\nIntroduction 5\nOur purpose 6\nOur vision 6\nAbout us 6\nOur role 6\nOur values 7\nOur functions 8\nOur Corporate Plan is a plan for reform 9\nStrategic priorities 10\nOperating context 11\nOur environment 12\nOur capability 14\nCorporate governance arrangements 15\nRisk oversight and management 16\nCo-operation 20\nKey activities 22\nDelivery against the Government’s five pillars of reform 23\nPerformance 24\nPerformance framework 25\nSummary of changes to performance measures 32\nAged Care Quality and Safety Commission Operational Plan 2021–2022 33\nAppendix 1: list of requirements 38\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 4]\nContents\nStrategic priorities 13\nOur operating environment 14\nOur people and capability 15\nRisk oversight and management\nwithin the Commission 17\nOur regulatory approach 20\nCo-operation 23\nContents 4\nPerformance 24\nMessage from the Commissioner 5\nPerformance framework 24\nPerformance measures 25\nPlanning framework 7\nKey activities 25\nAbout the Commission 8\nSummary of changes to performance measures 33\nOur purpose 8\nOur vision 8\nOperational plan 2022–23 34\nAbout us 8\nOur values 9 Appendix 1: List of requirements 39\nOur functions 10\nOur structure 11\nOur Ministers and portfolio 12\nRegulator performance 12\nAged Care Quality and Safety Commission\nCorporate Plan 2022–23 4\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- Planning, performance and reporting framework\nHow we measure our performance\n2023–24 Portfolio Budget Statements\n36 Corporate Plan 2023–24\nod\new\ntahW\nPBS Outcome 1 2023–24 Corporate Plan Annual Operational Plan\nProtect and enhance the\nsafety, health, wellbeing\nand quality of life of aged\nOur purpose Group business plan\ncare consumers, including\nthrough effective To protect and enhance the\nengagement with them, safety, health, wellbeing\nregulation and education and quality of life of aged\nSection business plan\nof Commonwealth- care consumers\nfunded aged care service\nproviders and resolution\nof aged care Individual performance\nagreement\nti\nod\new\nwoH\nOur key activities to deliver our purpose\n1 2 3\nProtect the safety, health, Contribute to enhancing Contribute to aged care\nwellbeing and quality of life of confidence and trust in the reform through our\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [Page 46]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM 7\nUse consumer Consumer Impact Impact Impact\nfeedback and satisfaction with of Commission of Commission of Commission\nengagement engagement activities activities activities\nto inform the activities on consumer trust on consumer trust on consumer trust\ndesign and focus evaluated using and confidence and confidence and confidence\nof Commission the Commission evaluated evaluated evaluated\nactivities Evaluation\nNew approaches\nFramework\nevaluated to\nFindings from ensure they are fit\ncustomer journey for purpose\nmapping and channel\nensure that materials\nare appropriately\ntargeted\nPM 8\nSupport and Requests for Requests for Requests for —\npromote best outreach visits outreach visits outreach visits\npractice in quality continue to be met continue to be met continue to be met\nuse of medicines\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n\n### Role and Functions\n\n- The Commission\nAO PSM, we are further strengthening our\nuses education, information\ncapabilities, including our corporate enabling\nand targeted communications\nfunctions, to ensure that we are best placed\nto promote best practice and\nto meet our role and responsibilities as the\nnational aged care regulator. as key preventative tools\n10 Corporate Plan 2024–25 Corporate Plan 2024–25 11\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 7]\nContents\nMessage from the Commissioner 4\nIntroduction 5\nOur purpose 6\nOur vision 6\nAbout us 6\nOur role 6\nOur values 7\nOur functions 8\nOur Corporate Plan is a plan for reform 9\nStrategic priorities 10\nOperating context 11\nOur environment 12\nOur capability 14\nCorporate governance arrangements 15\nRisk oversight and management 16\nCo-operation 20\nKey activities 22\nDelivery against the Government’s five pillars of reform 23\nPerformance 24\nPerformance framework 25\nSummary of changes to performance measures 32\nAged Care Quality and Safety Commission Operational Plan 2021–2022 33\nAppendix 1: list of requirements 38\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 33]\nAged Care Quality and Safety Commission\nKey Activity 4: We protect the safety, wellbeing, and interests of aged care consumers\nthrough our regulatory activities and decisions\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n9 Resolve complaints about 80% Increase of 1% Increase of 1% Increase of 1%\naged care service providers on previous year on previous year on previous year\nwithin 60 days result result result\n2021–22 ACQSC Portfolio Budget\nStatements, p140\n10 Monitor aged care 2257 assessment Target to be set Target to be set Target to be set\nprovider quality and safety contacts at 2021–22 activity at 2022–23 activity at 2023–24 activity\nperformance (against the conducted level + growth level + growth level + growth\nAged Care Quality Standards) (all providers)\n2021–22 ACQSC Portfolio Budget\nStatements, p140\n11 Increase the number of 2151 Target to be\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 4]\nContents\nStrategic priorities 13\nOur operating environment 14\nOur people and capability 15\nRisk oversight and management\nwithin the Commission 17\nOur regulatory approach 20\nCo-operation 23\nContents 4\nPerformance 24\nMessage from the Commissioner 5\nPerformance framework 24\nPerformance measures 25\nPlanning framework 7\nKey activities 25\nAbout the Commission 8\nSummary of changes to performance measures 33\nOur purpose 8\nOur vision 8\nOperational plan 2022–23 34\nAbout us 8\nOur values 9 Appendix 1: List of requirements 39\nOur functions 10\nOur structure 11\nOur Ministers and portfolio 12\nRegulator performance 12\nAged Care Quality and Safety Commission\nCorporate Plan 2022–23 4\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- As for 2024–25.\nsafety, wellbeing, non-compliance with\nand interests approved provider\nof Commonwealth- responsibilities\nsubsidised aged care under the Aged Care\nconsumers through Act 1997 is taken.\nregulatory activities.\n(2022–23 ACQSC\nPortfolio Budget\nStatements, p146)\nPM 2\nResolve complaints 80% An increase of 3% An increase of 3% An increase of 3%\nabout aged care on previous year on previous year on previous year\nservice providers actual result. actual result. actual result.\nwithin 60 days.\n(2022–23 ACQSC\nPortfolio Budget\nStatements, p146)\nPM 3\nMonitor aged care Complete over Increase on previous Increase on previous Increase on previous\nprovider quality and 2,500 assessment year result. year result. year result.\nsafety performance contacts to monitor\n(against the Aged Care and assess the\nQuality Standards). performance\nof providers to\n(2022–23 ACQSC\nsupport regulatory\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- [Page 5]\nContents\nMessage from the Commissioner 5 Operating context 19\nEnvironment 19\nAbout the Commission 8\nCapability 21\nFunctions and powers 11\nRisk oversight and management 25\nValues 12\nRegulatory approach 28\nMinisters and portfolio 13\nCooperation 34\nCorporate structure and governance 14\nPerformance 35\nStrategic priorities 16\nPerformance framework 36\nKey activities 37\nPerformance measures 37\nAnnual Operational Plan 2023–24 49\nAppendix 1: List of requirements 72\nProtecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers 3\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n\n### Strategic Priorities\n\n- [Page 7]\nContents\nMessage from the Commissioner 4\nIntroduction 5\nOur purpose 6\nOur vision 6\nAbout us 6\nOur role 6\nOur values 7\nOur functions 8\nOur Corporate Plan is a plan for reform 9\nStrategic priorities 10\nOperating context 11\nOur environment 12\nOur capability 14\nCorporate governance arrangements 15\nRisk oversight and management 16\nCo-operation 20\nKey activities 22\nDelivery against the Government’s five pillars of reform 23\nPerformance 24\nPerformance framework 25\nSummary of changes to performance measures 32\nAged Care Quality and Safety Commission Operational Plan 2021–2022 33\nAppendix 1: list of requirements 38\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- Requirement Page(s) Requirement Page(s)\nIntroduction Set out the action the\n33–37\nCommissioner intends to take\n• Statement of preparation\nduring the period to give effect Refer also to\n• the reporting period for which the to, or further, the objectives set key activities\nplan is prepared out in the plan at page 22\n• the reporting periods covered by the\nplan 5 Set out the Commissioner’s 23, 33\npriorities for work to be\nCommissioner’s\nPurposes 6 undertaken during the period\nstrategic priorities\nat page 10\nKey activities 22\nSet out how the Commissioner\nOperating context 11\nwill apply the resources of the\n• Environment 12–13 Commission to achieve those 14–15, refer also\nobjectives to pages 33–37\n• Capability 14–15\n• Risk oversight and management 16–17 An assessment of risks faced by\n• Cooperation 20–21 the Commission for the period\ntogether with a plan to manage\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 4]\nContents\nStrategic priorities 13\nOur operating environment 14\nOur people and capability 15\nRisk oversight and management\nwithin the Commission 17\nOur regulatory approach 20\nCo-operation 23\nContents 4\nPerformance 24\nMessage from the Commissioner 5\nPerformance framework 24\nPerformance measures 25\nPlanning framework 7\nKey activities 25\nAbout the Commission 8\nSummary of changes to performance measures 33\nOur purpose 8\nOur vision 8\nOperational plan 2022–23 34\nAbout us 8\nOur values 9 Appendix 1: List of requirements 39\nOur functions 10\nOur structure 11\nOur Ministers and portfolio 12\nRegulator performance 12\nAged Care Quality and Safety Commission\nCorporate Plan 2022–23 4\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- Requirement Page(s) Requirement Page(s)\nIntroduction 5–6 Set out the action the Commissioner 34–38\n• Statement of preparation intends to take during the period\nto give effect to, or further, the\n• Reporting period for which the plan\nobjectives set out in the plan\nis prepared\n• Reporting periods covered by the plan Set out the Commissioner’s priorities\nfor work to be undertaken during\nPurposes 8\nthe period\nKey activities 25\n• Commissioner’s strategic priorities 13\nOperating context\n• Commissioner’s focus areas for 34\n• Environment 14 the year\n• Capability 15–17 Set out how the Commissioner 15–17,\nwill apply the resources of the 34–38\n• Risk oversight and management 17–19\nCommission to achieve those\n• Cooperation 23 objectives\n• Subsidiaries (where applicable) N/A An assessment of risks faced by the 17–19\nCommission for the period together\nPerformance 24–33\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- [Page 5]\nContents\nMessage from the Commissioner 5 Operating context 19\nEnvironment 19\nAbout the Commission 8\nCapability 21\nFunctions and powers 11\nRisk oversight and management 25\nValues 12\nRegulatory approach 28\nMinisters and portfolio 13\nCooperation 34\nCorporate structure and governance 14\nPerformance 35\nStrategic priorities 16\nPerformance framework 36\nKey activities 37\nPerformance measures 37\nAnnual Operational Plan 2023–24 49\nAppendix 1: List of requirements 72\nProtecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers 3\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- Requirement Page(s) Requirement Page(s)\nIntroduction Set out the action the Commissioner\n• Statement of preparation intends to take during the period to give\neffect to, or further, the objectives set\n• Reporting period for which the plan\nout in the plan 49–71\nis prepared\n• Reporting periods covered by the plan 5–7 Set out the Commissioner’s priorities for\nwork to be undertaken during the period\nPurposes 8\n• Commissioner’s strategic priorities 16–17\nKey activities 37\n• Commissioner’s focus areas for the year 49–71\nOperating context 19–34\nSet out how the Commissioner will\n• Environment 19–20 apply the resources of the Commission 21–4\n• Capability 21–4 to achieve those objectives 49–71\n• Risk oversight and management 25–7 An assessment of risks faced by the\n• Cooperation 34 Commission for the period together with\na plan to manage those risks 25–7\n• Subsidiaries (where applicable) na\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [Page 5]\nContents\nMessage from Strategic priorities Performance\nthe Commissioner\n5 14 38\nKey activities 40\nPerformance measures 41\nMessage from the\nAdvisory Council\n7\nAbout the Operating context Annual Operational\nCommission Plan 2024–25\n9 16 52\nPurpose 9 Environment 16\nFunctions and powers 10 Capability 19\nValues 11 Risk management 25 Appendix 1:\nList of requirements\nMinisters and portfolio 12 Regulatory approach 29\nCorporate structure Cooperation 36 74\nand governance 13\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 40]\nPerformance\nOur annual planning, performance\nand reporting framework – of which Expectations and intent\nthis Corporate Plan is a key component\nThe Hon Anika Wells MP, Minister for\n– connects our strategic direction and\nAged Care issued the Commission\npriorities, key activities, risk management,\nwith a Statement of Expectations,\nresource allocation, and performance\non 25 September 2024.\nmeasurement and monitoring.\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 4]\nCorporate Plan 2025–26 4\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\nContents\nMessage from the Commissioner 5\nMessage from the Advisory Council 8\nAbout the Commission 11\nRegulatory approach 17\nRegulatory priorities 19\nRegulatory approach 22\nOperating context 28\nEnvironment 30\nCapability 32\nRisk management 38\nCooperation 42\nPerformance 44\nKey activities 47\nPerformance measures 48\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- The annual planning, performance and reporting\nframework – of which this Corporate Plan is a Expectations and intent\nkey component – connects the Commission’s\nstrategic direction and priorities, key activities, On 11 October 2022, the Hon Mark Butler\nrisk management, resource allocation, and MP, Minister for Health and Aged Care and\nperformance measurement and monitoring. the Hon Anika Wells MP, Minister for Aged\nThis complies with the requirements of the Care jointly issued the Commission with\nCommonwealth Performance Framework. a Statement of Expectations.\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- [Page 33]\nAged Care Quality and Safety Commission\nKey Activity 4: We protect the safety, wellbeing, and interests of aged care consumers\nthrough our regulatory activities and decisions\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n9 Resolve complaints about 80% Increase of 1% Increase of 1% Increase of 1%\naged care service providers on previous year on previous year on previous year\nwithin 60 days result result result\n2021–22 ACQSC Portfolio Budget\nStatements, p140\n10 Monitor aged care 2257 assessment Target to be set Target to be set Target to be set\nprovider quality and safety contacts at 2021–22 activity at 2022–23 activity at 2023–24 activity\nperformance (against the conducted level + growth level + growth level + growth\nAged Care Quality Standards) (all providers)\n2021–22 ACQSC Portfolio Budget\nStatements, p140\n11 Increase the number of 2151 Target to be\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 32]\nAged Care Quality and Safety Commission\nKey Activity 3: We provide information and education about quality care and services\nthat is responsive, fit-for-purpose and targeted to providers, consumers and the public\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n7 Deliver information and 85% of Increase of 1% Increase of 1% Increase of 1%\neducation programs to participants on previous year on previous year on previous year\nproviders and consumers are satisfied result result result\n8 Underpin the Commission’s Establish program Analyse feedback Evaluate Update and\nregulatory campaigns with and adjust program(s) implement\nfocused communications campaign program(s)\nand information to support approach as\nbehavioural change in the needed\nsector\nWe will continue to educate, engage with and provide information for each stakeholder group on provider\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 34]\nAged Care Quality and Safety Commission\nKey Activity 4: We protect the safety, wellbeing, and interests of aged care consumers\nthrough our regulatory activities and decisions\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n14 Improve the use of tactical Risk profile Expand the use Expand the use\nintelligence and enhance information is of risk profile of risk profile\nour risk profiling tools used to drive information to information\nto effectively target our regulatory drive regulatory to drive all\nregulatory activities response for response for all regulatory\nall residential providers who are activities\nDelivers against Pillar 1 Home care\naged care subject to case\nproviders who are co-ordination\nsubject to case approach\nco-ordination\napproach\nAged care consumers will be further protected and will benefit from improved, safer care and better outcomes\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 35]\nAged Care Quality and Safety Commission\nKey Activity 5: We continue to build our capability, ensuring a high impact Commission\nnow and into the future\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n15 Staff engagement and Baseline Increase of 1% Increase of 1% Increase of 1%\nwellbeing improves on previous year on previous on previous year\n2021 APS Employee\nresult year result result\nCensus wellbeing\nand engagement\nscores\n16 A skilled, flexible, diverse, a.\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 27]\nPerformance\nPerformance\nmeasure Year 2022–23 Year 2023–24 Year 2024–25 Year 2025–26\nPM 4\nIncrease the number Complete over Target to – –\nof residential 1,900 site audits be set based\naged care on residential aged on accreditation\nreaccreditation site care service. expiry schedule\naudits conducted and evaluation\nagainst 2020–21 of delivery program.\nbaseline of 543.\n(2022–23 ACQSC\nPortfolio Budget\nStatements, p146)\nPM 5\nUndertake quality Complete over 700 Increase on previous Increase on previous Increase on previous\naudits and quality audits and year result. year result. year result.\nassessment contacts assessment contacts\nof home service on home service\nand Flexible Care providers and\nproviders.\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- [Page 44]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM6\nImprove the use Use of risk profiling Use of risk profiling Use of risk profiling Use of risk profiling\nof intelligence expanded, and embedded and embedded and embedded and\nand enhance risk assessment risk assessment risk assessment risk assessment\nrisk profiling enhanced, enhanced enhanced enhanced\nand assessment to effectively to effectively to effectively to effectively\nto effectively target regulatory target regulatory target regulatory target regulatory\ntarget regulatory responses responses responses responses\nresponses\nIncludes targeted A proportion An increased An increased\nrisk-based of all regulatory proportion proportion\nmonitoring of home decisions made of all regulatory of regulatory\ncare providers using risk profiling decisions made decisions made\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [Page 50]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM13\nEstablish regulatory Risk-based Baseline data Regulatory Changes from review\narrangements for proportionate relating to Code approach and implemented\nnew Code of Conduct regulatory of Conduct impact reviewed\nAdditional measure\napproach applied established\ncomponents\nto assessing\nconsidered and\nand responding\nintegrated\nto instances\nof potential non-\nconformance with\nthe Code\nInformation-sharing\narrangements\nestablished with\nbodies with similar\npowers and/or\njurisdiction\nNote: information relating to the methodology and data source/s use to determine the success of each performance measure w ill be\navailable in the Commission’s Annual Report 2023–24.\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- Relates to key activity 4\nTargets\n2024–25 2025–26 2026–27 2027–28\n6.1 As for 2024–25 As for 2025–26 As for 2026–27\nOf providers placed under\nactive supervision, 20% result\nfrom proactive risk profiling\nor risk detection\n6.2 As for 2024–25 As for 2025–26 As for 2026–27\nComplete an annual review\nand evaluation of risk\nprofiling methodologies for\ncontinuous improvement\nNote: Information relating to the methodology and data source/s used to determine the success of each performance measure will\nbe available in our Annual Report 2024–25.\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 59]\nAnnual Operational Plan 2024–25\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nD3.4 Complaints Commissioner Complaints June KA4 PM2 Enterprise-\nNew Case Management Division Commissioner 2025 wide\nRBPP2\nSystem implemented\nDeputy Commissioner,\nCorporate\nD3.5 Sector Capability and Senior Director, June KA4 PM4 Strategic\nTransition data, intelligence Regulatory Strategy Division Intelligence and 2025\nRBPP2\nand reporting products to align Analysis\nwith ROM and new Aged Care\nAct requirements\nD3.6 Sector Capability and Deputy Commissioner, June KA1 PM4 Strategic\nDevelop a sector readiness Regulatory Strategy Division Sector Capability and 2025\nRBPP3\nframework to support Regulatory Strategy\npreparation for the new\nregulatory framework\nD3.\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 51]\nCorporate Plan 2025–26 51\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\nPerformance Measure 2\nProtect and improve the quality, safety and experience of older people\nreceiving care through an efficient and effective complaints handling service,\nmanagement of serious incidents, and the processing of provider reporting\nand notifications\nKey Activity 3 – Undertake risk-based regulation and effective complaints management\nto protect, safeguard and uphold the rights of older people receiving care\nKey Activity 4 – Hold providers accountable for high-quality care and deter poor\nperformance through monitoring, compliance and enforcement activities\nRegulator Best Practice Principle 1 – Continuous improvement and building trust\nRegulator Best Practice Principle 2 – Risk based and data driven\nPBS performance measure\n2025–26 2026–27 2027–28 2028–29\n2.\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- [Page 54]\nCorporate Plan 2025–26 54\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\nPerformance Measure 3\nUndertake provider and worker supervision in response to risks\nand non-compliance in aged care service delivery, incentivising provider\ncompliance and taking enforcement actions where necessary\nKey Activity 4 – Hold providers accountable for high-quality care and deter poor\nperformance through monitoring, compliance and enforcement activities\nRegulator Best Practice Principle 1 – Continuous improvement and building trust\nRegulator Best Practice Principle 3 – Collaboration and engagement\nPBS performance measure\n2025–26 2026–27 2027–28 2028–29\n3.1 Establish a Decrease in non-compliance by provider cohort\nbaseline of non-\ncompliance by\nprovider cohort\nunder the Aged\nCare Act 2024\n(PBS target)\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- [Page 55]\nCorporate Plan 2025–26 55\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\n2025–26 2026–27 2027–28 2028–29\n3.3 80% of escalated referrals requiring active supervision are remediated within\n5 months\nRationale: demonstrates the Commission’s effective oversight and supervision\nto ensure risks are promptly addressed\nData source: records of escalated referrals requiring active supervision extracted\nfrom the Commission’s case management systems, including receipt date (to mark\nthe commencement of the 5-month period) and date when the provider returned\nto satisfactory conformance and the case was closed\nMethodology: percentage of escalated referrals requiring active supervision\nremediated within 5 months is calculated using a predetermined and approved\nprocess and formula\nChange from previous year: the time period for remediation has changed from ‘within\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- [Page 58]\nCorporate Plan 2025–26 58\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\nPerformance Measure 6\nUse risk profiling and detection to enable regulatory risk management\nthat is appropriate and proportionate to the level of risk of harm\nto aged care recipients\nKey Activity 2 – Register entities to deliver Commonwealth-funded aged care services,\nmonitor their ongoing suitability to be a registered provider, and manage the process\nfor renewal, variation and/or revocation of registration\nKey Activity 4 – Hold providers accountable for high-quality care, and deter poor\nperformance through monitoring, compliance and enforcement activities\nRegulator Best Practice Principle 2 – Risk based and data driven\n2025–26 2026–27 2027–28 2028–29\n6.1 Of providers placed under targeted and active supervision, 20% result from\nproactive risk profiling or risk detection\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- An anticipated result/s (or target/s) is assigned\nto each performance measure, so progress can\nSummary of changes\nbe monitored, measured and reported on in the\nCommission’s Annual Performance Statements. to performance measures\nAlignment of the Commission’s purpose, key In this Corporate Plan the number of performance\nactivities and performance measures in this measures has decreased from 14 to 13.\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $344 million, $731 million, 344 million, 731 million | In the 2021–22 budget, the Commission received an additional $344 million over four years, which will bring\nthe total estimated budget over the period of the plan to $731 million. | `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)` |\n| 15 Staff, 2021 APS | [Page 35]\nAged Care Quality and Safety Commission\nKey Activity 5: We continue to build our capability, ensuring a high impact Commission\nnow and into the future\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n15 Staff engagement and Baseline Increase of 1% Increase of 1% Increase of 1%\nwellbeing improves on previous year on previous on previous year\n2021 APS Employee\nresult year result result\nCensus wellbeing\nand engagement\nscores\n16 A s | `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)` |\n| $4.5 million, 4.5 million | Our targets for 2025–26 focus on reduced\nof truth, reduces\noutsourcing of digital solutions and policy work, with an\nrisk of duplication,\nexpected reduction of $4.5 million in outsourcing expenditure.\nand improves\nuser access\nand content\nmanagement. | `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)` |\n| 15 Staff | [pages 38,39]\npprovals, Compliance and Ongoing KA4 PM13 SP3\npotential or actual non-compliance with financial and prudential framework and design additional Investigations\nresponsibilities including the Prudential Standards regulatory measures\n14 Improve the use of tactical intelligence and enhance our risk Risk profile information is used to drive Executive Director, Regulatory Policy and Intelligence December 2021 KA4 PM14 SP1, SP3\nprofiling to | `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)` |\n| 15 Staff | [pages 39,40,41]\npprovals, Compliance and Ongoing KA4 PM13 SP3\npotential or actual non-compliance with financial and prudential framework and design additional Investigations\nresponsibilities including the Prudential Standards regulatory measures\n14 Improve the use of tactical intelligence and enhance our risk Risk profile information is used to drive Executive Director, Regulatory Policy and Intelligence December 2021 KA4 PM14 SP1, SP3\nprofiling | `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)` |\n| 2 Staff | [pages 62,63,64,66]\nmented Assessment and Monitoring wide\nA25 Deliver improved workforce management D25.1 ‘One Commission’ Strategy reviewed Executive Director, October 2023 KA2 RBPP3 Enterprise-\ncapabilities, organisational culture and Enterprise Governance and wide\nemployee experience Corporate Operations\nD25.2 Staff Capability Framework delivered Executive Director, December 2023 KA2 RBPP3 Enterprise-\nEnterprise Governance and wide\nCorporate O | `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)` |\n| 15 Staff, 2021 APS | [Page 35]\nAged Care Quality and Safety Commission\nKey Activity 5: We continue to build our capability, ensuring a high impact Commission\nnow and into the future\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n15 Staff engagement and Baseline Increase of 1% Increase of 1% Increase of 1%\nwellbeing improves on previous year on previous on previous year\n2021 APS Employee\nresult year result result\nCensus wellbeing\nand engagement\nscores\n16 A s | `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)` |\n\n## Key Achievements\n\n- [Page 57]\nAnnual Operational Plan 2023–24\nAction Deliverable Accountable officer Timeframe Key activity Corporate Plan link Capability\nA12 Undertake regulatory review activities D12.1 Regulatory Strategy reviewed Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory\nand implement agreed improvements and communicated with the sector Policy and Intelligence\nD12.2 Review of Serious Incident Response Complaints Commissioner March 2024 KA1 RBPP2 Regulatory\nAssessment Operating Model completed\nExecutive Director, Approvals and\nSerious Incident Notifications\nD12.3 Exceptional Circumstances Model Executive Director, Quality December 2023 KA1 RBPP2 Regulatory\ndeveloped with the Department of Health Assessment and Monitoring\nand Aged Care\nD12.4 Providers’ right to seek a review Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [Page 59]\nAnnual Operational Plan 2024–25\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nD3.4 Complaints Commissioner Complaints June KA4 PM2 Enterprise-\nNew Case Management Division Commissioner 2025 wide\nRBPP2\nSystem implemented\nDeputy Commissioner,\nCorporate\nD3.5 Sector Capability and Senior Director, June KA4 PM4 Strategic\nTransition data, intelligence Regulatory Strategy Division Intelligence and 2025\nRBPP2\nand reporting products to align Analysis\nwith ROM and new Aged Care\nAct requirements\nD3.6 Sector Capability and Deputy Commissioner, June KA1 PM4 Strategic\nDevelop a sector readiness Regulatory Strategy Division Sector Capability and 2025\nRBPP3\nframework to support Regulatory Strategy\npreparation for the new\nregulatory framework\nD3.\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 53]\nCorporate Plan 2025–26 53\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\n2025–26 2026–27 2027–28 2028–29\nData source: records of SIRS Priority 1 notifications submitted (as assessed\nby providers), with receipt date (to establish commencement of the 7-business\nday period) and completion date of initial assessment; logged and held in the\nCommission’s case management systems\nMethodology: percentage of initial assessments completed within 7 business days\nis calculated using a predetermined and approved process and formula\nThe Commission’s Data, Analytics and Intelligence group oversees data governance\nfor this target and provides appropriate data extracts to facilitate reporting\nNote: under the Serious Incident Response Scheme, a Priority 1 incident is one that\nhas caused, or could reasonably have been expected to have caused, a physical\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- [Page 66]\nAnnual Operational Plan 2024–25\nEvolve the Commission’s ICT systems\n7\nFocus area\nto be robust and user-focused\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nA26 D26.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.9 Enterprise-\nUpdate the Commission’s Digital strategy reviewed 2025 wide\nDigital Strategy and key initiatives delivered\nA27 D27.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.10 Enterprise-\nContinue the cyber security Maturity against the Essential 2025 wide\nuplift program 8 enhanced\nA28 D28.1 Corporate Division Chief Digital Officer June KA4 RBPP2 Enterprise-\nDeliver the Data Management The Commission’s Data 2025 wide\nand Analytics Platform Architecture, including a database\nlayer and integration layer\nimplemented and operationalised\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- Improve staff Key activities Executive Director, Ongoing – – F5 Enterprise-\nengagement and identified in the Enterprise wide\nwellbeing People Strategy Governance\nand Wellbeing and Corporate\nPlan for 2022–23 Operations\ndelivered\nKey initiatives Executive Director, December – – F5 Enterprise-\nfrom the 2022–23 Enterprise 2022 wide\nLearning and Governance\nDevelopment and Corporate\nStrategy Operations\ndelivered\n*Link to corporate plan performance measure\nAged Care Quality and Safety Commission\nCorporate Plan 2022–23 37\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- [Page 42]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM 1\nProtect the Action taken As for 2023–24 As for 2024–25 As for 2025–26\nsafety, wellbeing to address non-\nand interests of compliance with\nCommonwealth- approved provider\nsubsidised aged care responsibilities\nconsumers through under the Aged\nregulatory activities Care Act 1997\n2023–24 Portfolio\nBudget Statements,\np.141\nPM 2\nProvide an 80% of complaints As for 2023–24 As for 2024–25 As for 2025–26\nefficient, effective and enquiries with\nand accessible the Commission\ncomplaint-handling finalised within\nservice published service\nstandards\n2023–24 Portfolio\nBudget Statements, 65% of complainant\np.141 and provider survey\nresponses have\nan overall rating\nof satisfied or\nhigher in line with\npublished service\nstandards\nPM3\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [Page 43]\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM4\nConduct audits of More than 1,250 To be determined To be determined To be determined\naged care services audits of aged care subject to the post introduction post introduction\nin accordance with services conducted introduction of the of the new Aged of the new Aged\nlegislative provisions regulatory model Care Act Care Act\nIncludes:\nin the residential, under the new Aged\nhome care and • site audits for Care Act\nNational Aboriginal residential\nand Torres Strait services\nIslander Flexible • quality audits\nCare Program of home care\n(NATSIFACP) and NATSIFACP\nsub-sectors services\n2023–24 Portfolio • review audits\nBudget Statements,\np.140\nPM5\nMonitor and take 4 targeted reviews 2 targeted reviews 2 targeted reviews 2 targeted reviews\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [Page 46]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM 7\nUse consumer Consumer Impact Impact Impact\nfeedback and satisfaction with of Commission of Commission of Commission\nengagement engagement activities activities activities\nto inform the activities on consumer trust on consumer trust on consumer trust\ndesign and focus evaluated using and confidence and confidence and confidence\nof Commission the Commission evaluated evaluated evaluated\nactivities Evaluation\nNew approaches\nFramework\nevaluated to\nFindings from ensure they are fit\ncustomer journey for purpose\nmapping and channel\nensure that materials\nare appropriately\ntargeted\nPM 8\nSupport and Requests for Requests for Requests for —\npromote best outreach visits outreach visits outreach visits\npractice in quality continue to be met continue to be met continue to be met\nuse of medicines\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [Page 50]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM13\nEstablish regulatory Risk-based Baseline data Regulatory Changes from review\narrangements for proportionate relating to Code approach and implemented\nnew Code of Conduct regulatory of Conduct impact reviewed\nAdditional measure\napproach applied established\ncomponents\nto assessing\nconsidered and\nand responding\nintegrated\nto instances\nof potential non-\nconformance with\nthe Code\nInformation-sharing\narrangements\nestablished with\nbodies with similar\npowers and/or\njurisdiction\nNote: information relating to the methodology and data source/s use to determine the success of each performance measure w ill be\navailable in the Commission’s Annual Report 2023–24.\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [pages 62,63,64,66]\nmented Assessment and Monitoring wide\nA25 Deliver improved workforce management D25.1 ‘One Commission’ Strategy reviewed Executive Director, October 2023 KA2 RBPP3 Enterprise-\ncapabilities, organisational culture and Enterprise Governance and wide\nemployee experience Corporate Operations\nD25.2 Staff Capability Framework delivered Executive Director, December 2023 KA2 RBPP3 Enterprise-\nEnterprise Governance and wide\nCorporate Operations\nD25.3 New Enterprise Agreement delivered Executive Director, March 2024 KA2 RBPP3 Enterprise-\nEnterprise Governance wide\nand Corporate Operations\nKA – Key Activity | PM – Performance Measure | RBPP – Regulator Best Practice Principle\n68 Corporate Plan 2023–24 Protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers 69\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- [pages 64,65,66,67,68,71]\neveloped,\naligned with reformed Privacy Act\nA19 D19.1 Corporate Division Executive Director, June KA4 RBPP1 Enterprise-\nStrengthen processes for New legal matter tracking and Enterprise Governance 2025 wide\nmanaging legal matters within storage system implemented and Strategy\nthe Commission\nA20 D20.1 Corporate Division Deputy Commissioner, November KA2 RBPP3 Enterprise-\nDevelop robust, validated Appropriate and ongoing funding Corporate 2024 wide\nfunding model to underpin and resource model finalised\nannual budget allocations and implemented (with the\nDepartment of Health and Aged\nCare and Department of Finance)\nKA – Key Activity | RBPP – Regulator Best Practice Principle | PM – Performance Measure | CRR – Capability Review Recommendation\n68 Corporate Plan 2024–25 Corporate Plan 2024–25 69\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 50]\nCorporate Plan 2025–26 50\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\n2025–26 2026–27 2027–28 2028–29\n1.1 100% of registration and renewal decisions are completed\nwithin statutory timeframes (PBS target)\nRationale: demonstrates the Commission’s commitment to holding providers\naccountable to a high standard of care through a comprehensive and systematic\naudit process\nData source: records of registration and renewal decisions, including date received\n(to establish the start of the decision period) and date finalised; logged and held in the\nCommission’s case management systems\nMethodology: percentage of registration and renewal decisions completed within\nthe statutory timeframe is calculated using a using a predetermined and approved\nprocess and formula\nChange from previous year: ‘100% of registration and renewal decisions completed\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- [pages 7,8,9,10]\nannually 2022–23 reviewed annually\nInternal\nGovernance\nGroup Business Plans\nRisk\nInternal\nmanagement\nIndividual performance agreements\nAudit and\nExternal External\nassurance\nAnnual Performance Statement Annual Financial Statement\nreviewed quarterly reviewed annually\nProject\nmanagement\nExternal\nAnnual Report\nRisk and Audit\nCommittee\nInternal\n(external)\nEnabling strategies\nICT, business systems and digital development – intelligence and analytics –\ncommunications – finance and budget management – people and culture\nFigure 1.\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- [Page 61]\nAnnual Operational Plan 2024–25\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nD9.3 Compliance Management Executive Director, June KA1 PM3 Regulatory\nAction taken to address non- Group Compliance 2025\nRBPP2\ncompliance with approved Management\nprovider responsibilities under\nthe Aged Care Act 1997\nA10 D10.1 Complaints Commissioner Executive Director, June KA1 PM2 CRR 5.8 Regulatory\nStrengthen the operating Implement recommendations Division Approvals and Serious 2025\nRBPP2\nmodel for receiving from the SIRA Operating Incident Notifications\nand actioning Serious Model Review\nIncident Response\nScheme notifications\nA11 D11.1 Sector Capability and Executive Director, June KA1 PM5 Engagement\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 55]\nCorporate Plan 2025–26 55\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\n2025–26 2026–27 2027–28 2028–29\n3.3 80% of escalated referrals requiring active supervision are remediated within\n5 months\nRationale: demonstrates the Commission’s effective oversight and supervision\nto ensure risks are promptly addressed\nData source: records of escalated referrals requiring active supervision extracted\nfrom the Commission’s case management systems, including receipt date (to mark\nthe commencement of the 5-month period) and date when the provider returned\nto satisfactory conformance and the case was closed\nMethodology: percentage of escalated referrals requiring active supervision\nremediated within 5 months is calculated using a predetermined and approved\nprocess and formula\nChange from previous year: the time period for remediation has changed from ‘within\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- [Page 58]\nCorporate Plan 2025–26 58\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\nPerformance Measure 6\nUse risk profiling and detection to enable regulatory risk management\nthat is appropriate and proportionate to the level of risk of harm\nto aged care recipients\nKey Activity 2 – Register entities to deliver Commonwealth-funded aged care services,\nmonitor their ongoing suitability to be a registered provider, and manage the process\nfor renewal, variation and/or revocation of registration\nKey Activity 4 – Hold providers accountable for high-quality care, and deter poor\nperformance through monitoring, compliance and enforcement activities\nRegulator Best Practice Principle 2 – Risk based and data driven\n2025–26 2026–27 2027–28 2028–29\n6.1 Of providers placed under targeted and active supervision, 20% result from\nproactive risk profiling or risk detection\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- [Page 59]\nCorporate Plan 2025–26 59\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\n2025–26 2026–27 2027–28 2028–29\nData source:\n• Risk model and risk profiling data outputs such as risk ratings (as a point in time\nsnapshot), including underlying data elements to allow reproduction and verification\n• Description of the underlying data elements and algorithms used to derive\nrisk ratings\n• Data outputs from the automated review and evaluation tools used\nto measure accuracy\n• Evidence of actions taken to enhance risk profiling methodologies following the\nreview and evaluation process\n• Data from survey and consultation processes on the effectiveness of risk\nprofiling methodologies\nMethodology:\n• Conduct statistical testing to measure the effectiveness and accuracy of risk\nprofiling methodologies\n• Gather evidence of initiatives to improve risk models\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- 2025 Census Highlights Report\nand\naccessible 2025 Census Highlights report\n2025 Census Action Plan\n2024 Census Highlights Report\n2024 Census Action Plan\n2023 Census Highlights Report\nand accessible\n2023 Census Highlights Report\n2023 Census Action Plan\n2022 Employee Census\nAI transparency statement\nThis\nAI transparency statement\noutlines the Commission’s approach to AI adoption\nRisk and Audit Committee Charter\nThe\nRisk and Audit Committee Charter\ndescribes the functions of the Commission’s Risk and Audit Committee.\n Source: `pages/corporate-plans-index.html (https://www.agedcarequality.gov.au/about-us/corporate-documents#corporate-plans)`\n- Our annual performance statements are\nAuthorising environment\nPortfolio Budget Statements – Aged Care Quality and Safety Commission legislation\n– Statement of Expectations and Intent\nExternal External Assurance\nCorporate Plan Annual Operational Plan\n2022–26 reviewed annually 2022–23 reviewed annually\nInternal\nGovernance\nGroup Business Plans\nRisk\nInternal\nmanagement\nIndividual performance agreements\nAudit and\nExternal External\nassurance\nAnnual Performance Statement Annual Financial Statement\nreviewed quarterly reviewed annually\nProject\nmanagement\nExternal\nAnnual Report\nRisk and Audit\nCommittee\nInternal\n(external)\nEnabling strategies\nICT, business systems and digital development – intelligence and analytics –\ncommunications – finance and budget management – people and culture\nFigure 1.\n Source: `corporate-plans/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf)`\n- The Risk and Audit Committee is constituted as required under the PGPA Act (subsection\n45(1)) and performs functions in accordance with any requirements prescribed by the\nassociated rules (subsection 45(2)).\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 12]\nRegulatory Strategy 2024–25\nAged caArgeed rcaereg reugullaatotryo diramyo ndd iamond\nPromoting best practice Celebrating Delivering high quality care\nin high quality care high quality\ncare\nSharing information\non performance and Promoting, influencing and Striving for best practice\npromoting best practice developing best practice\nSupporting good practice Education and sector engagement\nand safeguarding Willing to do\nProvider approval for market entry\nconsumers the right thing\nComplaints resolution\nAudit and risk\nCommission’s Provider’s\nCompliant with responsibilities\nRegulatory Strategy performance posture\nRisk surveillance\nP\nTargeted r o Risk based monitoring Try but do not\nv id always succeed\ne\nr\ns\nu\np\ne\nr\nv\nis\nio\nActive n Monitoring Non-compliance continues\ns ta non-compliance\ntu investigation\ns\nEnforcement\nHeightened Repeated and/or wilful non-compliance\n12\n Source: `strategies/acqsc-regulatory-strategy-2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-regulatory-strategy-2024-25.pdf)`\n- Public interest certificates\nWe issue these certificates under section 22 (1) of the\nGovernment Procurement (Judicial Review) Act 2018\n:\nPublic interest certificate – request for tender for reaccreditation audit services (2 September 2021)\n(PDF, 179.85 KB)\nPublic interest certificate – request for tender for reaccreditation audit services (2 May 2021)\n(PDF, 41.39 KB)\nGifts and benefits register\nThis register presents reports of gifts given to our officers that are over $100.\n Source: `pages/corporate-plans-index.html (https://www.agedcarequality.gov.au/about-us/corporate-documents#corporate-plans)`\n- [Page 7]\nContents\nMessage from the Commissioner 4\nIntroduction 5\nOur purpose 6\nOur vision 6\nAbout us 6\nOur role 6\nOur values 7\nOur functions 8\nOur Corporate Plan is a plan for reform 9\nStrategic priorities 10\nOperating context 11\nOur environment 12\nOur capability 14\nCorporate governance arrangements 15\nRisk oversight and management 16\nCo-operation 20\nKey activities 22\nDelivery against the Government’s five pillars of reform 23\nPerformance 24\nPerformance framework 25\nSummary of changes to performance measures 32\nAged Care Quality and Safety Commission Operational Plan 2021–2022 33\nAppendix 1: list of requirements 38\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 31]\nAged Care Quality and Safety Commission\nKey Activity 2: We contribute to enhanced confidence and trust in the aged care\nsystem, empower consumers to make informed choices, and promote best practice\nservice provision\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n5 Consumer feedback and Develop and Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nengagement is used to establish feedback reports feedback reports feedback reports\ninform the design and focus approach and\nof our regulatory activities methodology\nand provider performance\ninformation\n6 Promote best practice Review program Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nand support quality use and approach feedback reports feedback reports feedback reports\nof medicines by extending\npharmacy outreach activities\nto more aged care services\nDelivers against Pillar 3 Residential\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [Page 34]\nAged Care Quality and Safety Commission\nKey Activity 4: We protect the safety, wellbeing, and interests of aged care consumers\nthrough our regulatory activities and decisions\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n14 Improve the use of tactical Risk profile Expand the use Expand the use\nintelligence and enhance information is of risk profile of risk profile\nour risk profiling tools used to drive information to information\nto effectively target our regulatory drive regulatory to drive all\nregulatory activities response for response for all regulatory\nall residential providers who are activities\nDelivers against Pillar 1 Home care\naged care subject to case\nproviders who are co-ordination\nsubject to case approach\nco-ordination\napproach\nAged care consumers will be further protected and will benefit from improved, safer care and better outcomes\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n- [pages 38,39]\npprovals, Compliance and Ongoing KA4 PM13 SP3\npotential or actual non-compliance with financial and prudential framework and design additional Investigations\nresponsibilities including the Prudential Standards regulatory measures\n14 Improve the use of tactical intelligence and enhance our risk Risk profile information is used to drive Executive Director, Regulatory Policy and Intelligence December 2021 KA4 PM14 SP1, SP3\nprofiling tools to effectively target our regulatory activities regulatory response for all residential\naged care providers who are subject to\ncase co-ordination approach\n15 Staff engagement and wellbeing improves Develop and implement key initiatives Executive Director, Organisational and Workforce June 2022 KA5 PM15 SP4\nDevelopment then ongoing\n34 Operational Plan 2021–22\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Planning, performance and reporting framework\n38 Corporate Plan 2024–25 Corporate Plan 2024–25 39\nod\new\ntahW\nPBS Outcome 1 2024–25 Corporate Plan Annual Operational Plan\nProtect and enhance the\nsafety, health, wellbeing\nand quality of life of older\nOur purpose Group business plan\nAustralians receiving\naged care services, To protect and enhance the\nincluding through effective safety, health, wellbeing\nengagement with them, and quality of life of older\nSection business plan\nregulation and education people receiving aged care\nof Commonwealth-\nfunded aged care service\nproviders and resolution Individual performance\nof aged care complaints\nagreement\nti\nod\new\nwoH\nOur key activities to deliver our purpose\n1 2 3 4\nUplift the quality and Oversee the Establish targeted and Hold providers\nsafety of aged care entry of entities risk-proportionate accountable for\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- Key activities\nKey activity 1 Uplift the quality and safety of aged care service through active\ncollaboration and engagement with, and education of, older people,\naged care providers, workers and the sector\nKey activity 2 Oversee the entry of entities becoming aged care providers and\ntheir ongoing suitability to continue delivering aged care services\nto older people\nKey activity 3 Establish targeted and risk-proportionate obligations for providers\nto respect and support the rights of older people, and enhance their\nprotection and safeguarding through service delivery\nKey activity 4 Hold providers accountable for high-quality care, and deter\npoor performance through monitoring, compliance and\nenforcement activities\n40 Corporate Plan 2024–25 Corporate Plan 2024–25 41\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- Purpose Functions Operational\nfunction\nTo protect and Engagement with\nmaturity\nenhance the safety, older Australians Improve quality,\nNew Aged Care Act\nhealth, wellbeing safety and choice\nComplaints and regulatory model\nand quality of in aged care\nresolution Data and\nlife of aged care\nintelligence\nconsumers Education\nRegulation\nStronger Aged Care\nStakeholder\nStrategic Quality Standards Provide a better\nengagement\npriorities regulatory service\n‘One\nVision Workforce\nCommission’\nThat older approach management 24/7 Registered Better understand\nAustralians trust Nurse coverage and the risks to people\nand have confidence Values care minutes accessing aged\nthat aged care Governance care services\nservices protect and Impartial and funding\nenhance their safety, Committed to service\nhealth, wellbeing Additional provider\nAccountable\nand quality of life governance\nIncrease\n Source: `corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)`\n- Purpose Functions Operational\nfunction\nTo protect and Engagement with older\nmaturity\nenhance the safety, Australians Improve quality,\nNew Aged Care Act and\nhealth, wellbeing and safety and choice\nComplaints resolution regulatory model\nquality of life of aged in aged care\ncare consumers Education Data and\nintelligence\nRegulation\nStronger Aged Care\nStakeholder\nStrategic Quality Standards Provide a better\nengagement\npriorities regulatory service\n‘One\nVision Workforce Better understand\nCommission’\nmanagement the risks to people\napproach 24/7 Registered\nThat older accessing aged\nNurse coverage and\nAustralians trust and care services\ncare minutes\nhave confidence that\nValues\naged care services Governance\nprotect and enhance Impartial and funding\ntheir safety, health,\nCommitted to service\nwellbeing and quality\nAdditional provider\nof life Accountable\ngovernance Increase\n Source: `corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)`\n- [Page 54]\nCorporate Plan 2025–26 54\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\nPerformance Measure 3\nUndertake provider and worker supervision in response to risks\nand non-compliance in aged care service delivery, incentivising provider\ncompliance and taking enforcement actions where necessary\nKey Activity 4 – Hold providers accountable for high-quality care and deter poor\nperformance through monitoring, compliance and enforcement activities\nRegulator Best Practice Principle 1 – Continuous improvement and building trust\nRegulator Best Practice Principle 3 – Collaboration and engagement\nPBS performance measure\n2025–26 2026–27 2027–28 2028–29\n3.1 Establish a Decrease in non-compliance by provider cohort\nbaseline of non-\ncompliance by\nprovider cohort\nunder the Aged\nCare Act 2024\n(PBS target)\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- What we heard 6\n2.1 Survey responses 6\n2.2 Written submissions 8\nStrengths of the Regulatory Strategy 8\nWays to strengthen the Regulatory Strategy 9\n2.3 Themes 10\nA rights-based regulatory approach 10\nGovernance and accountability 10\nRisk-based and proportionate 10\nCollaboration and partnerships 10\nExpectations of the Commission 10\nComplaints 11\nRequest for more resources 11\n3.\n Source: `strategies/public-consultation-report-2025-26-regulatory-strategy.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/public-consultation-report-2025-26-regulatory-strategy.pdf)`\n- [Page 36]\nCorporate Plan 2025–26 36\nCommission\napproach\ncontext\nPerformance\nAbout\nthe\nRegulatory\nOperating\nIntegrity\nThe Australian Public Service Commission defines integrity\nas ‘the pursuit of high standards of APS professionalism,\nwhich in turn means doing the right thing at the right time\nto deliver the best outcomes for Australia sought by the\ngovernment of the day’.\n Source: `corporate-plans/2025-26.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf)`\n- Our values\nRespectful Committed to service\nWe respect all people, including We are professional, objective,\ntheir rights and their heritage. innovative and efficient, and work\ncollaboratively to achieve the best\nresults for the Australian community\nand the Government.\n Source: `corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `corporate-plans/2021-22.pdf` - corporate-plans - https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf\n- `corporate-plans/2022-23.pdf` - corporate-plans - https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf\n- `corporate-plans/2023-24.pdf` - corporate-plans - https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf\n- `corporate-plans/2024-25.pdf` - corporate-plans - https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf\n- `corporate-plans/2025-26.pdf` - corporate-plans - https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf\n- `strategies/acqsc-regulatory-strategy-2024-25.pdf` - strategies - https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-regulatory-strategy-2024-25.pdf\n- `strategies/acqsc_regulatory_strategy_2025-26.pdf` - strategies - https://www.agedcarequality.gov.au/sites/default/files/media/acqsc_regulatory_strategy_2025-26.pdf\n- `strategies/public-consultation-report-2025-26-regulatory-strategy.pdf` - strategies - https://www.agedcarequality.gov.au/sites/default/files/media/public-consultation-report-2025-26-regulatory-strategy.pdf\n- `pages/about.html` - pages - https://www.agedcarequality.gov.au/about-us\n- `pages/announcements-index.html` - pages - https://www.agedcarequality.gov.au/workers/statement-rights\n- `pages/corporate-plans-index.html` - pages - https://www.agedcarequality.gov.au/about-us/corporate-documents#corporate-plans\n- `pages/corporate-plans-index__00.html` - pages - https://www.agedcarequality.gov.au/media/101967\n- `pages/corporate-plans-index__01.html` - pages - https://www.agedcarequality.gov.au/media/99824\n- `pages/corporate-plans-index__02.html` - pages - https://www.agedcarequality.gov.au/media/96463\n- `pages/corporate-plans-index__03.html` - pages - https://www.agedcarequality.gov.au/media/92558\n- `pages/corporate-plans-index__04.html` - pages - https://www.agedcarequality.gov.au/media/90648\n- `pages/corporate-plans-index__05.html` - pages - https://www.agedcarequality.gov.au/media/90652\n- `pages/corporate-plans-index__06.html` - pages - https://www.agedcarequality.gov.au/media/88501\n- `pages/corporate-plans-index__07.html` - pages - https://www.agedcarequality.gov.au/media/86341\n- `pages/corporate-plans-index__08.html` - pages - https://www.agedcarequality.gov.au/media/84156\n- `pages/homepage.html` - pages - https://www.agedcarequality.gov.au/\n- `pages/inquiries-index.html` - pages - https://www.agedcarequality.gov.au/contact-us/coroner-inquiries\n- `pages/inquiries-index__16.html` - pages - https://www.agedcarequality.gov.au/contact-us/coroner-inquiries\n- `pages/leadership.html` - pages - https://www.agedcarequality.gov.au/about-us/our-people\n- `pages/media-releases-index.html` - pages - https://www.agedcarequality.gov.au/news-publications/media-releases\n- `pages/priorities-index.html` - pages - https://www.agedcarequality.gov.au/news-publications/quality-bulletin/aged-care-quality-bulletin-3-2026\n- `pages/publications-index.html` - pages - https://www.agedcarequality.gov.au/news-publications/first-nations-hub\n- `pages/reforms-index.html` - pages - https://www.agedcarequality.gov.au/older-people/reform-changes-older-people-0\n- `pages/reforms-index__17.html` - pages - https://www.agedcarequality.gov.au/older-people/reform-changes-older-people\n- `pages/reforms-index__18.html` - pages - https://www.agedcarequality.gov.au/older-people/reform-changes-older-people-0\n- `pages/reforms-index__19.html` - pages - https://www.agedcarequality.gov.au/workers/reform-changes-workers\n- `pages/reforms-index__20.html` - pages - https://www.agedcarequality.gov.au/providers/reform-changes-providers-0\n- `pages/reforms-index__21.html` - pages - https://www.agedcarequality.gov.au/for-providers/provider-governance/governing-reform-aged-care-program\n- `pages/reforms-index__22.html` - pages - https://www.agedcarequality.gov.au/for-providers/provider-governance/governing-reform-aged-care-program/governing-reform-aged-care-program-overview\n- `pages/reforms-index__23.html` - pages - https://www.agedcarequality.gov.au/for-providers/provider-governance/governing-reform-aged-care-program/governing-reform-aged-care-modules\n- `pages/reforms-index__24.html` - pages - https://www.agedcarequality.gov.au/for-providers/provider-governance/governing-reform-aged-care-program/governing-reform-aged-care-flip-guides\n- `pages/reforms-index__25.html` - pages - https://www.agedcarequality.gov.au/for-providers/provider-governance/governing-reform-aged-care-program/governing-reform-aged-care-topic-guides\n- `pages/reforms-index__26.html` - pages - https://www.agedcarequality.gov.au/for-providers/provider-governance/governing-reform-aged-care-program/governing-reform-aged-care-practical-tools\n- `pages/reforms-index__27.html` - pages - https://www.agedcarequality.gov.au/for-providers/strengthening-governance/governing-reform-aged-care-program/governing-reform-aged-care-podcasts\n- `pages/reforms-index__28.html` - pages - https://www.agedcarequality.gov.au/for-providers/provider-governance/governing-reform-aged-care-program/governing-reform-aged-care-webinars\n- `pages/reforms-index__29.html` - pages - https://www.agedcarequality.gov.au/for-providers/strengthening-governance/governing-reform-aged-care-program/governing-reform-aged-care-board-kit\n- `pages/strategies-index.html` - pages - https://www.agedcarequality.gov.au/about-us/our-regulatory-functions\n- `pages/strategies-index__09.html` - pages - https://www.agedcarequality.gov.au/providers/digital-platform-operators\n- `pages/strategies-index__10.html` - pages - https://www.agedcarequality.gov.au/resource-library/2025-26-regulatory-strategy\n- `pages/strategies-index__11.html` - pages - https://www.agedcarequality.gov.au/node/117219\n- `pages/strategies-index__12.html` - pages - https://www.agedcarequality.gov.au/resource-library/public-consultation-report-draft-regulatory-strategy-2025-26\n- `pages/strategies-index__13.html` - pages - https://www.agedcarequality.gov.au/commonwealth-child-safe-framework\n- `pages/strategies-index__14.html` - pages - https://www.agedcarequality.gov.au/providers/food-nutrition-dining-information-providers/residential-aged-care-food-services-discussion-paper\n- `pages/strategies-index__15.html` - pages - https://www.agedcarequality.gov.au/providers/food-nutrition-dining/food-nutrition-dining-resources-providers/residential-aged-care-food-services\n- `pages/structure.html` - pages - https://www.agedcarequality.gov.au/providers/quality-standards/previous-aged-care-quality-standards/organisational-governance\n- `pages/taskforces-index.html` - pages - https://www.agedcarequality.gov.au/about-us/aged-care-quality-and-safety-advisory-council\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pdf` - other-pdfs - https://www.agedcarequality.gov.au/sites/default/files/media/exchange_of_letters_between_hcss_and_the_acqsc_0.pdf\n- `other-pdfs/exchange_of_letters_between_ihacpa_and_the_acqsc_.pdf` - other-pdfs - https://www.agedcarequality.gov.au/sites/default/files/media/exchange_of_letters_between_ihacpa_and_the_acqsc_.pdf\n- `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pdf` - other-pdfs - https://www.agedcarequality.gov.au/sites/default/files/media/exchange_of_letters_between_the_acqsc_and_vdwc.pdf\n- `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pdf` - other-pdfs - https://www.agedcarequality.gov.au/sites/default/files/media/exchange_of_letters_between_the_hcc_and_the_acqsc.pdf\n- `other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pdf` - other-pdfs - https://www.agedcarequality.gov.au/sites/default/files/media/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pdf\n\n## Gaps To Fix\n\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Aged Care Quality and Safety Commission - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:01:55.029421+00:00\n**Entity ID**: O-005355\n**Jurisdiction**: Commonwealth\n**Portfolio**: Health, Disability and Ageing\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 57\n- Unique legislation references found: 40\n\n| Type | Count |\n|---|---:|\n| Act | 37 |\n| Rules | 3 |\n\n## Legislation References\n\n### Aged Care Act 2024\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 37\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Act+2024\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/corporate-plans-index.html`\n- `pages/leadership.html`\n- `pages/priorities-index.html`\n- `pages/strategies-index.html`\n- `pages/strategies-index__09.html`\n- `pages/structure.html`\n- `pages/taskforces-index.html`\n- `corporate-plans/2025-26.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n\n**Evidence contexts**:\n- ith the Statement of Rights. This includes ensuring that their aged care services are delivered by aged care workers who have appropriate qualifications, skills and experience.\nTo view the full-length description of the Statement of Rights as presented in the\nAged Care Act 2024\nvisit Part 3 –\nAged care rights and principles.\nResources\n'\nAged care services and independent aged care advocates - How are they different?\n' This factsheet by the Older Persons Advocacy Network outlines the key differences between aged care service delivery\n Source: `pages/announcements-index.html`\n- e services and independent aged care advocates - How are they different?\n' This factsheet by the Older Persons Advocacy Network outlines the key differences between aged care service delivery, independent aged care advocates and other supporters under the new Aged Care Act 2024.\nA new Aged Care Act for the rights of older people\n– This plain language fact sheet provides a summary of what rights older people have when accessing aged care services.\nA new Aged Care Act for the rights of older people – Easy Read fact sheet\n– This Easy R\n Source: `pages/announcements-index.html`\n- MoU between the Commission and DVA\n(PDF, 226 KB)\nCommission and the Older Persons Advocacy Network\nThis updated MoU focuses on ongoing communication, lawful information sharing and opportunities for collaboration. This MoU highlights changes that align to the Aged Care Act 2024 and promotes a commitment by the Commission and OPAN to support the achievement of their respective objectives and the exercise of their functions. This collaborative relationship is focused on improving outcomes for older people receiving Commonwealth funded\n Source: `pages/corporate-plans-index.html`\n- s.\nAs a regulator, we base our decisions on the best response to non-compliance for the level of risk faced by older Australians.\nThe\nCompliance and Enforcement Policy (1 November 2025)\nensures that aged care providers fulfil their responsibilities under:\nthe\nAged Care Act 2024\nthe\nAged Care Rules 2025\ntheir funding agreements with the Australian Government.\nWe may take compliance and enforcement actions to:\nmake sure providers and workers understand and comply with their obligations under the new Aged Care Act (2024) and\nthe Aged C\n Source: `pages/corporate-plans-index.html`\n- mission\n\nListen\nListen\nOur people\nWe help older Australians feel safe and well-looked after with the aged care they receive.\nWe do this by ensuring that providers:\nare accountable for the quality and safety of care they give\nfollow their obligations under the\nAged Care Act 2024\n.\nAn independent Commissioner, Liz Hefren-Webb, leads our organisation.\nLiz reports directly to the Minister for Aged Care and Seniors, The Hon Sam Rae MP.\nMeet our Executive Leadership Team below.\nView our\norganisation chart.\nWe welcome\nexpression of interes\n Source: `pages/leadership.html`\n\n### Aged Care Act 1997\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 20\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Act+1997\n\n**Sources**:\n- `pages/homepage.html`\n- `pages/reforms-index.html`\n- `pages/reforms-index__17.html`\n- `pages/reforms-index__18.html`\n- `pages/reforms-index__19.html`\n- `pages/reforms-index__29.html`\n- `pages/strategies-index.html`\n- `pages/structure.html`\n- `corporate-plans/2021-22.pages.jsonl`\n- `corporate-plans/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- ion report\nRead our report on our consultation on our draft Regulatory Strategy 2025-26.\nSector performance\nOur Sector Performance Report (July to October 2025) presents an overview of how the aged care sector performed during the final 4 months under the old Aged Care Act 1997.\nSIRS Insights reports\nInformation to help providers compare reporting habits and arrangements with sector averages.\nOur Food, Nutrition and Dining Hotline is open 9am–5pm, Monday to Friday\nCall the Hotline on 1800 844 044\nShare this page\nShare on Instagram\nS\n Source: `pages/homepage.html`\n- to achieve meaningful outcomes\nenables compensation if you become seriously injured or ill as a result of a provider breaching their statutory duty of care.\nThe new Act\nis the main law that sets out how the aged care system operates and replaces the previous\nAged Care Act 1997\nand the\nAged Care Quality and Safety Commission Act 2018.\nThe new Act aims to:\nempower and improve the lives of older people accessing aged care services in their home, the community or residential aged care\nprovide a forward-looking aged care system that is\n Source: `pages/reforms-index.html`\n- to achieve meaningful outcomes\nenables compensation if you become seriously injured or ill as a result of a provider breaching their statutory duty of care.\nThe new Act\nis the main law that sets out how the aged care system operates and replaces the previous\nAged Care Act 1997\nand the\nAged Care Quality and Safety Commission Act 2018.\nThe new Act aims to:\nempower and improve the lives of older people accessing aged care services in their home, the community or residential aged care\nprovide a forward-looking aged care system that is\n Source: `pages/reforms-index__17.html`\n- to achieve meaningful outcomes\nenables compensation if you become seriously injured or ill as a result of a provider breaching their statutory duty of care.\nThe new Act\nis the main law that sets out how the aged care system operates and replaces the previous\nAged Care Act 1997\nand the\nAged Care Quality and Safety Commission Act 2018.\nThe new Act aims to:\nempower and improve the lives of older people accessing aged care services in their home, the community or residential aged care\nprovide a forward-looking aged care system that is\n Source: `pages/reforms-index__18.html`\n- successful implementation of the new Act.\nThe new Aged Care Act, which started from 1 November 2025, places older people at the centre of their aged care experience. It is the main law that sets out how the aged care system operates and replaces the previous\nAged Care Act 1997\nand the\nAged Care Quality and Safety Commission Act 2018\n.\nThe new Act is very different from the previous legislation. It focuses on empowering older people and upholding their rights, needs and personal choices. A key feature of the new Act is the\nStatement\n Source: `pages/reforms-index__19.html`\n\n### Aged Care Quality and Safety Commission Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 19\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Quality+and+Safety+Commission+Act+2018\n\n**Sources**:\n- `pages/reforms-index.html`\n- `pages/reforms-index__17.html`\n- `pages/reforms-index__18.html`\n- `pages/reforms-index__19.html`\n- `pages/strategies-index.html`\n- `corporate-plans/2021-22.pages.jsonl`\n- `corporate-plans/2022-23.pages.jsonl`\n- `corporate-plans/2023-24.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n\n**Evidence contexts**:\n- omes\nenables compensation if you become seriously injured or ill as a result of a provider breaching their statutory duty of care.\nThe new Act\nis the main law that sets out how the aged care system operates and replaces the previous\nAged Care Act 1997\nand the\nAged Care Quality and Safety Commission Act 2018.\nThe new Act aims to:\nempower and improve the lives of older people accessing aged care services in their home, the community or residential aged care\nprovide a forward-looking aged care system that is designed to:\nuphold the rights of older people under the\n Source: `pages/reforms-index.html`\n- omes\nenables compensation if you become seriously injured or ill as a result of a provider breaching their statutory duty of care.\nThe new Act\nis the main law that sets out how the aged care system operates and replaces the previous\nAged Care Act 1997\nand the\nAged Care Quality and Safety Commission Act 2018.\nThe new Act aims to:\nempower and improve the lives of older people accessing aged care services in their home, the community or residential aged care\nprovide a forward-looking aged care system that is designed to:\nuphold the rights of older people under the\n Source: `pages/reforms-index__17.html`\n- omes\nenables compensation if you become seriously injured or ill as a result of a provider breaching their statutory duty of care.\nThe new Act\nis the main law that sets out how the aged care system operates and replaces the previous\nAged Care Act 1997\nand the\nAged Care Quality and Safety Commission Act 2018.\nThe new Act aims to:\nempower and improve the lives of older people accessing aged care services in their home, the community or residential aged care\nprovide a forward-looking aged care system that is designed to:\nuphold the rights of older people under the\n Source: `pages/reforms-index__18.html`\n- of the new Act.\nThe new Aged Care Act, which started from 1 November 2025, places older people at the centre of their aged care experience. It is the main law that sets out how the aged care system operates and replaces the previous\nAged Care Act 1997\nand the\nAged Care Quality and Safety Commission Act 2018\n.\nThe new Act is very different from the previous legislation. It focuses on empowering older people and upholding their rights, needs and personal choices. A key feature of the new Act is the\nStatement of Rights\n, which clearly outlines the rights older peop\n Source: `pages/reforms-index__19.html`\n- functions\nThe new\nAged Care Act 2024\n, which started from 1 November 2025, places older people at the centre of their aged care experience. It is the main law that sets out how the aged care system operates and replaces the previous Aged Care Act 1997 and the\nAged Care Quality and Safety Commission Act 2018\n.\nThe Commission, Commissioner and Complaints Commissioner all have functions given to them under the\nAged Care Act 2024\n(the Act). These functions give the Commissioners the authority to regulate the provision of aged care services and deliver government’s s\n Source: `pages/strategies-index.html`\n\n### Public Governance, Performance and Accountability Act 2013\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 8\n**Register search**: https://www.legislation.gov.au/search?query=Public+Governance%2C+Performance+and+Accountability+Act+2013\n\n**Sources**:\n- `corporate-plans/2021-22.pages.jsonl`\n- `corporate-plans/2023-24.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n- `strategies/acqsc-regulatory-strategy-2024-25.pages.jsonl`\n- `strategies/acqsc_regulatory_strategy_2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- ety Commission\nIntroduction\nI, Janet Anderson, as the accountable authority of the Aged Care Quality and\nSafety Commission, present the Commission’s 2021–22 Corporate Plan, which\ncovers the period 2021–22 to 2024–25, as required under section 35(1) (b) of the\nPublic Governance, Performance and Accountability Act 2013, and the Commission’s\n2021–22 Operational Plan, as required under sections 54(1) and (2) of the Aged Care\nQuality and Safety Commission Act 2018.\nOur Corporate and Operational Plans are part of our annual performance cycle,\nending with our annual report and a\n Source: `corporate-plans/2021-22.pages.jsonl`\n- ity, I am pleased the expectations of older Australians, providers,\nto present the Corporate Plan for the Aged Care government and the community.\nQuality and Safety Commission, covering the period\n2023–24 to 2026–27, as required under Section\n35(1) (b) of the Public Governance, Performance\nand Accountability Act 2013 and in accordance with\nSection 16E of the Public Governance, Performance\nJanet Anderson PSM\nand Accountability Rule 2014. This Corporate Plan\nCommissioner\noutlines our purpose and priorities, and how we will\nmeasure our performance over the next 4 years.\nAlso\n Source: `corporate-plans/2023-24.pages.jsonl`\n- ty and quality of care for older people\nStrategic Supports the achievement of the Commission’s purpose, vision and priorities\nthrough strategic leadership and good governance\n50 Corporate Plan 2023–24\n\n[page 53]\nEnvironment\nLinked programs\n• Section 35 of the Public Governance, Performance\nand Accountability Act 2013 and subsections\n• Health Portfolio Budget Statements 2023–24\n16EA(a)–(f) of the Public Governance, Performance\nOutcome 3: Ageing and Aged Care – improved\nand Accountability Rule 2014, which establishes\nwellbeing for older Australians through targeted\nthe Perf\n Source: `corporate-plans/2023-24.pages.jsonl`\n- r.\nAs the accountable authority of the Aged Care Quality and\nSafety Commission, I am pleased to present the Aged Care\nQuality and Safety Commission Corporate Plan 2025–26,\nwhich covers the period 2025–26 to 2028–29, as required\nunder paragraph 35(1)(b) of the Public Governance,\nPerformance and Accountability Act 2013.\nThe Commission shares the same ambition as all older\npeople, their supporters, those working in the sector\nand other stakeholders – that every older person enjoys\na great aged care experience. We remain deeply committed\nto making this happen.\nLiz Hefren-Webb\n Source: `corporate-plans/2025-26.pages.jsonl`\n- , wellbeing and\nquality of life. Through this lens we regulate aged\ncare providers to ensure they comply with their\nlegislative obligations, and manage concerns,\ncomplaints and serious incidents.\nThe Commission is a non-corporate Commonwealth entity\nunder the Public Governance, Performance and Accountability\nAct 2013. We operate independently and objectively in\nperforming our functions and exercising our powers as set\nout in the Aged Care Quality and Safety Commission Act 2018\nand Aged Care Quality and Safety Commission Rules 2018.\nFrom 1 November 2025 this legislation wi\n Source: `corporate-plans/2025-26.pages.jsonl`\n\n### Public Service Act 1999\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.gov.au/search?query=Public+Service+Act+1999\n\n**Sources**:\n- `pages/corporate-plans-index.html`\n- `corporate-plans/2021-22.pages.jsonl`\n- `corporate-plans/2022-23.pages.jsonl`\n- `corporate-plans/2023-24.pages.jsonl`\n- `corporate-plans/2024-25.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- egy\nThe\nDiversity and Inclusion Strategy 2024-25\nsupports us to embrace the diversity of our employees, and the wider community we serve.\nProcedures for determining breaches of the Code of Conduct\nThese Procedures are established under subsection 15(3) of the Public Service Act 1999 and apply in determining whether a current or former employee of the Commission has breached the APS Code of Conduct.\nProcedures for determining breaches of the Code of Conduct\nChild Safe Framework compliance\nRead our\nAnnual Statement of Compliance with the C\n Source: `pages/corporate-plans-index.html`\n- their rights and their heritage. innovative and efficient, and work\ncollaboratively to achieve the best\nresults for the Australian community\nand the Government.\nWe undertake our\nwork consistent with the\nAustralian Public Service\n(APS) values, outlined\nin the Public Service\nAct 1999.\nCorporate Plan 2021–22 7\n\n[page 12]\nAged Care Quality and Safety Commission\nOur functions\nOur functions are set out in the ACQSC Act and Rules:\n• protecting and enhancing the safety, health, • ensuring compliance by approved providers\nwellbeing and quality o\n Source: `corporate-plans/2021-22.pages.jsonl`\n- work collaboratively\nfrank, honest, timely\nto achieve the best results for\nand based on the best\nthe Australian community and\navailable evidence.\nthe Government.\nWe undertake our work\nconsistent with the\nAustralian Public Service\n(APS) values, outlined\nin the Public Service\nAct 1999.\nAged Care Quality and Safety Commission\nCorporate Plan 2022–23 9\n\n[page 10]\nAbout the Commission\nOur functions\nOur functions as set out in the Commission Act and • regulate aged care services according to the Rules\nRules are to: by accrediting, conducting qu\n Source: `corporate-plans/2022-23.pages.jsonl`\n- 11\n\n[page 14]\nAbout the Commission\nValues\nWe undertake our work Impartial\nconsistent with the\nWe are apolitical and provide the\nAustralian Public Service government with advice that is frank,\n(APS) values, outlined in the honest, timely and based on the best\nPublic Service Act 1999. available evidence.\nCommitted to service Accountable\nWe are professional, objective, We are open and accountable\ninnovative and efficient, and work to the Australian community under\ncollaboratively to achieve the best the law and within the framework\nresults\n Source: `corporate-plans/2023-24.pages.jsonl`\n- nsibilities as the\nnational aged care regulator. as key preventative tools\n10 Corporate Plan 2024–25 Corporate Plan 2024–25 11\n\n[page 13]\nValues\nWe undertake our work in a way that is consistent with the Australian Public Service\n(APS) values, outlined in the Public Service Act 1999.\nImpartial Committed to service\nWe are apolitical and provide We are professional, objective, innovative\nthe government with advice that and efficient, and work collaboratively\nis frank, honest, timely and based to achieve the best results for the Australian\n Source: `corporate-plans/2024-25.pages.jsonl`\n\n### Aged Care Quality and Safety Commission Rules 2018\n\n**Type**: Rules\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Quality+and+Safety+Commission+Rules+2018\n\n**Sources**:\n- `corporate-plans/2023-24.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n**Evidence contexts**:\n- sumers about\nin performing its functions and exercising its\nthe quality of care and services\npowers as set out in the Aged Care Quality and\n• promoting confidence and trust in the provision\nSafety Commission Act 2018 (the Commission Act)\nof aged care.\nand the Aged Care Quality and Safety Commission\nRules 2018 (the Commission Rules).\nIt regulates to ensure that aged care is high quality,\nThe Aged Care Quality and Safety Advisory Council safe and person-centred, and that aged care\n– established under Section 37 of the Commission services are well managed. The Commis\n Source: `corporate-plans/2023-24.pages.jsonl`\n- ate Commonwealth entity\nunder the Public Governance, Performance and Accountability\nAct 2013. We operate independently and objectively in\nperforming our functions and exercising our powers as set\nout in the Aged Care Quality and Safety Commission Act 2018\nand Aged Care Quality and Safety Commission Rules 2018.\nFrom 1 November 2025 this legislation will be superseded\nThe Commission’s\nby the Aged Care Act 2024 and Aged Care Rules, respectively.\npurpose is to\nuphold the The Commission’s functions and powers help us manage\nrights of older risks in the aged care sector\n Source: `corporate-plans/2025-26.pages.jsonl`\n- rformance of their functions including continuing to\nregulate aged care providers, responsible persons, and aged care workers. For\nyour reference in Appendix 1, I have added a list of my functions under the Aged\nCare Quality and Safety Commission Act 2018 and Aged Care Quality and Safety\nCommission Rules 2018, which will continue to operate until the Aged Care Act\ncommences.\nUnder the Aged Care Act, as the Aged Care Quality and Safety Commissioner, I\nam responsible for:\n• upholding the rights of older people according to the Statement of Rights in\nthe Aged Care Ac\n Source: `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n- rformance of their functions including continuing to\nregulate aged care providers, responsible persons, and aged care workers. For\nyour reference in Appendix 1, I have added a list of my functions under the Aged\nCare Quality and Safety Commission Act 2018 and Aged Care Quality and Safety\nCommission Rules 2018, which will continue to operate until the Aged Care Act\ncommences.\nUnder the Aged Care Act, as the Aged Care Quality and Safety Commissioner, I\nam responsible for:\n• upholding the rights of older people according to the Statement of Rights in\nthe Aged Care Ac\n Source: `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- rformance of their functions including continuing to\nregulate aged care providers, responsible persons, and aged care workers. For\nyour reference in Appendix 1, I have added a list of my functions under the Aged\nCare Quality and Safety Commission Act 2018 and Aged Care Quality and Safety\nCommission Rules 2018, which will continue to operate until the Aged Care Act\n2024 commences.\nUnder the Aged Care Act, as the Aged Care Quality and Safety Commissioner, I\nam responsible for:\n• upholding the rights of older people according to the Statement of Rights in\nthe Aged Ca\n Source: `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n### Safety Commission Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.gov.au/search?query=Safety+Commission+Act+2018\n\n**Sources**:\n- `corporate-plans/2021-22.pages.jsonl`\n- `corporate-plans/2022-23.pages.jsonl`\n- `corporate-plans/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- Safety Commission as a about our functions. We also engage with\nresponse to the Review of National Aged Care Quality consumers to understand their experiences and\nRegulatory Processes. The Aged Care Quality and to advise providers about working with consumers\nSafety Commission Act 2018 (the ACQSC Act) was in designing and delivering best practice care.\npassed on 24 November 2018 and the Commission\nWe deliver regulation that is proportionate,\ncommenced operations on 1 January 2019.\nrisk-based, responsive and intelligence-led.\nThe Commission\n Source: `corporate-plans/2021-22.pages.jsonl`\n- and individual performance plans.\nThe actions provided in this operational plan are\nAs required under section 54(1) and\naligned to six focus areas, that in turn will enable\n(2) of the Aged Care Quality and\nthe delivery of our three key activities as provided\nSafety Commission Act 2018, we must in the 2022-23 corporate plan. These focus areas\nas shown in Figure 9, will be realised through\nproduce an annual operational plan\ndelivery of initiatives, targeted projects, and the\nand provide a report on performance\ncollective and valued efforts o\n Source: `corporate-plans/2022-23.pages.jsonl`\n- operates independently and objectively\n• promoting engagement with consumers about\nin performing its functions and exercising its\nthe quality of care and services\npowers as set out in the Aged Care Quality and\n• promoting confidence and trust in the provision\nSafety Commission Act 2018 (the Commission Act)\nof aged care.\nand the Aged Care Quality and Safety Commission\nRules 2018 (the Commission Rules).\nIt regulates to ensure that aged care is high quality,\nThe Aged Care Quality and Safety Advisory Council safe and person-centred, and that ag\n Source: `corporate-plans/2023-24.pages.jsonl`\n- rmance, regulatory and\naged care, including the regulatory framework.\nrisk-management frameworks\nLegislative and regulatory drivers\nThe Commission has current performance\n• Sections 17–20 of the Aged Care Quality and\nmanagement, regulatory and risk-management\nSafety Commission Act 2018, which provides for\nframeworks consistent with the Commonwealth\nthe Commission’s legislative pillars (consumer\nPerformance Framework, Resource Management\nengagement, education, regulatory and\nGuide 211 – Implementing the Commonwealth Risk\ncomplaints) and Comm\n Source: `corporate-plans/2023-24.pages.jsonl`\n\n### Aged Care Act). Until the Aged Care Act and the Aged Care Rules 2025\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Act%29.+Until+the+Aged+Care+Act+and+the+Aged+Care+Rules+2025\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n**Evidence contexts**:\n- onship between our two organisations.\nYours sincerely\nLiz Hefren-Webb\nCommissioner\n17 September 2025\n\n[page 8]\nAppendix 1\nThis EoL has been developed in the context of the Aged Care Quality and Safety\nCommission’s (ACQSC) transition to the Aged Care Act 2024 (Aged Care Act). Until\nthe Aged Care Act and the Aged Care Rules 2025 commence, the ACQSC will\ncontinue its regulatory operations in accordance with the Aged Care Quality and\nSafety Commission Act 2018 (Commission Act) and the Aged Care Quality and Safety\nCommission Rules 2018 (Commission Rules). The below information describes\n Source: `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n- onship between our two organisations.\nYours sincerely\nLiz Hefren-Webb\nCommissioner\n17 September 2025\n\n[page 9]\nAppendix 1\nThis EoL has been developed in the context of the Aged Care Quality and Safety\nCommission’s (ACQSC) transition to the Aged Care Act 2024 (Aged Care Act). Until\nthe Aged Care Act and the Aged Care Rules 2025 commence, the ACQSC will\ncontinue its regulatory operations in accordance with the Aged Care Quality and\nSafety Commission Act 2018 (Commission Act) and the Aged Care Quality and Safety\nCommission Rules 2018 (Commission Rules). The below information describes\n Source: `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- onship between our two organisations.\nYours sincerely\nLiz Hefren-Webb\nCommissioner\n17 September 2025\n\n[page 5]\nAppendix 1\nThis EoL has been developed in the context of the Aged Care Quality and Safety\nCommission’s (ACQSC) transition to the Aged Care Act 2024 (Aged Care Act). Until\nthe Aged Care Act and the Aged Care Rules 2025 commence, the ACQSC will\ncontinue its regulatory operations in accordance with the Aged Care Quality and\nSafety Commission Act 2018 (Commission Act) and the Aged Care Quality and Safety\nCommission Rules 2018 (Commission Rules). The below information describes\n Source: `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n### Commission Act and Aged Care Act 1997\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.gov.au/search?query=Commission+Act+and+Aged+Care+Act+1997\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n**Evidence contexts**:\n- nctions under the Commission Act and the Commission Rules\ninclude:\ni. To protect and enhance the safety, health, wellbeing and quality of life of\naged care consumers\nii. Approving providers and ensuring they are compliant with their\nresponsibilities under the Commission Act and Aged Care Act 1997\niii. Ensuring approved providers, governing persons and aged care workers\ncomply with the Aged Care Code of Conduct\niv. Engagement with older people and their supporters\nv. Resolving complaints about aged care providers\nvi. Accrediting aged care services\nvii.\n Source: `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n- ctions under the Commission Act and the Commission Rules\ninclude:\ni. To protect and enhance the safety, health, well-being and quality of life of\naged care consumers\nii. Approving providers and ensuring they are compliant with their\nresponsibilities under the Commission Act and Aged Care Act 1997\niii. Ensuring approved providers, governing persons and aged care workers\ncomply with the Aged Care Code of Conduct\niv. Engagement with older people and their supporters\nv. Resolving complaints about aged care providers\nvi. Accrediting aged care services\nvii.\n Source: `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- ctions under the Commission Act and the Commission Rules\ninclude:\ni. To protect and enhance the safety, health, well-being and quality of life of\naged care consumers\nii. Approving providers and ensuring they are compliant with their\nresponsibilities under the Commission Act and Aged Care Act 1997\niii. Ensuring approved providers, governing persons and aged care workers\ncomply with the Aged Care Code of Conduct\niv. Engagement with older people and their supporters\nv. Resolving complaints about aged care providers\nvi. Accrediting aged care services,\nvii\n Source: `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n### Commission Act) and the Aged Care Quality and Safety Commission Rules 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.gov.au/search?query=Commission+Act%29+and+the+Aged+Care+Quality+and+Safety+Commission+Rules+2018\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n**Evidence contexts**:\n- ommission’s (ACQSC) transition to the Aged Care Act 2024 (Aged Care Act). Until\nthe Aged Care Act and the Aged Care Rules 2025 commence, the ACQSC will\ncontinue its regulatory operations in accordance with the Aged Care Quality and\nSafety Commission Act 2018 (Commission Act) and the Aged Care Quality and Safety\nCommission Rules 2018 (Commission Rules). The below information describes the\nACQSC’s role and functions under the Commission Act and Commission Rules.\nThe ACQSC is an Australian Government statutory authority within the\nDepartment of Health, Disability and Ageing. The ACQSC is th\n Source: `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n- ommission’s (ACQSC) transition to the Aged Care Act 2024 (Aged Care Act). Until\nthe Aged Care Act and the Aged Care Rules 2025 commence, the ACQSC will\ncontinue its regulatory operations in accordance with the Aged Care Quality and\nSafety Commission Act 2018 (Commission Act) and the Aged Care Quality and Safety\nCommission Rules 2018 (Commission Rules). The below information describes the\nACQSC’s role and functions under the Commission Act and Commission Rules.\nThe ACQSC is an Australian Government statutory authority within the\nDepartment of Health, Disability and Ageing. The ACQSC is th\n Source: `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- ommission’s (ACQSC) transition to the Aged Care Act 2024 (Aged Care Act). Until\nthe Aged Care Act and the Aged Care Rules 2025 commence, the ACQSC will\ncontinue its regulatory operations in accordance with the Aged Care Quality and\nSafety Commission Act 2018 (Commission Act) and the Aged Care Quality and Safety\nCommission Rules 2018 (Commission Rules). The below information describes the\nACQSC’s role and functions under the Commission Act and Commission Rules.\nThe ACQSC is an Australian Government statutory authority within the\nDepartment of Health, Disability and Ageing. The ACQSC is th\n Source: `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n### Ageing and Disability Commissioner Act 2019\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Ageing+and+Disability+Commissioner+Act+2019\n\n**Sources**:\n- `other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pages.jsonl`\n\n**Evidence contexts**:\n- k\nreceived by the ACQSC about the delivery of funded aged care services including\ncomplaints about providers, responsible persons and aged care worker compliance with\nthe Aged Care Act.\n2.6 The ADC is an independent NSW government agency established under the Ageing and\nDisability Commissioner Act 2019 (NSW) to protect and promote the rights of older people\nand adults with disability in NSW and to protect them from abuse, neglect and\nexploitation. The focus of the ADC is on alleged abuse, neglect and exploitation of\nolder people and adults with disability i\n Source: `other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pages.jsonl`\n- l take reasonable steps to ensure access to information shared under\nthis MoU is limited to those persons who require such information for the purpose of\ncarrying out statutory functions or exercising powers under the Aged Care Act, or the\nNational Law or the Ageing and Disability Commissioner Act 2019 (NSW).\n11. DATA BREACH\n11.1 In addition to obligations each Party has under the Privacy Acts and/or other legislation\noutlined in clause 10, if a Party suspects or becomes aware of an unauthorised use or\ndisclosure of information obtained from the other Party\n Source: `other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pages.jsonl`\n\n### Commission’s Protected Information Policy and the Privacy Act 1998\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Commission%E2%80%99s+Protected+Information+Policy+and+the+Privacy+Act+1998\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n**Evidence contexts**:\n- n is protected against misuse and\nis not unlawfully disclosed. I undertake that any personal or sensitive information\nthat your office provides to me will be protected against misuse, will not be\nunlawfully disclosed and will be managed in accordance with the Commission’s\nProtected Information Policy and the Privacy Act 1998.\nOngoing relationship\nI propose that this Exchange of Letters commences on the date the Victoria\nDisability Worker Commission provides a letter of confirmation.\nI look forward to continuing to build upon the collegial relationship between our\norganisations an\n Source: `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n- s protected against misuse and\nis not unlawfully disclosed. I undertake that any personal or sensitive information\nthat your office provides to me will be protected against misuse and will not be\nunlawfully disclosed and will be managed in accordance with the Commission’s\nProtected Information Policy and the Privacy Act 1998.\nOngoing relationship\nI am pleased to confirm that we have exchanged letters, taking effect from the date\nof this signed letter.\nI look forward to continuing to build upon the collegial relationship between our\norganisations and welcome any other thoughts you\n Source: `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n### Quality and Safety Commission Act 2018\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Quality+and+Safety+Commission+Act+2018\n\n**Sources**:\n- `corporate-plans/2023-24.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- uccess of each performance measure w ill be\navailable in the Commission’s Annual Report 2023–24.\n48 Corporate Plan 2023–24\n\n[page 51]\nAnnual Operational Plan\n2023–24\nAs required under Section 54 of the Aged Care This work effort is mapped to 7 focus areas and\nQuality and Safety Commission Act 2018, the 4 capabilities (Table 2 and Table 3 on page 50),\nCommission must produce an Annual Operational designed to deliver better outcomes for Australians\nPlan. The Annual Operational Plan is informed accessing aged care services and stronger\nby the Commission’s\n Source: `corporate-plans/2023-24.pages.jsonl`\n- isory Council brings independent insight and\nperspective to the work of the Commission and complements\nthe work of the\nits engagement with the aged care sector.\nCommission and\ncomplements The Advisory Council was established under the Aged Care\nits engagement Quality and Safety Commission Act 2018. Under the Aged\nwith the aged Care Act 2024 – to commence from 1 November 2025 – the\nCouncil’s role will be confirmed and reformed in response\ncare sector.\nto a recommendation of the 2023 Independent Capability\nReview of the Aged Care Quality and Safety Commi\n Source: `corporate-plans/2025-26.pages.jsonl`\n\n### ACQSC Act and the Aged Care Quality and Safety Commission Rules 2018\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=ACQSC+Act+and+the+Aged+Care+Quality+and+Safety+Commission+Rules+2018\n\n**Sources**:\n- `corporate-plans/2021-22.pages.jsonl`\n\n**Evidence contexts**:\n- of our\nAct 2013 (PGPA Act).\nregulatory activities to promote greater transparency\nThe Commission operates independently and and accountability, and highlighting best practice.\nobjectively in performing its functions and\nexercising its powers as set out in the ACQSC Act\nand the Aged Care Quality and Safety Commission\nRules 2018 (the ACQSC Rules).\nTo achieve our purpose and vision in a rapidly\nchanging environment, we focus on continuously\nimproving to ensure we are a high-performing\norganisation and achieve our aim of being a\nworld-class aged care regulator.\n6 Corporate Plan 2021–22\n Source: `corporate-plans/2021-22.pages.jsonl`\n\n### Aged Care Act, the Ageing and Disability Commissioner Act 2019\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Act%2C+the+Ageing+and+Disability+Commissioner+Act+2019\n\n**Sources**:\n- `other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pages.jsonl`\n\n**Evidence contexts**:\n- 10.1 Nothing in this MoU derogates from any obligation either Party has to comply with\nprovisions under the Privacy Act 1988 (Cth), Privacy and Personal Information Protection\nAct 1998 (NSW) (Privacy Acts) or any other law (including, but not limited to, the Aged\nCare Act, the Ageing and Disability Commissioner Act 2019 (NSW), Information Privacy Act\n2009 (IP Act), and the National Law) in relation to privacy or protection of personal\ninformation (including sensitive information), as amended from time to time.\n10.2 The Parties will take reasonable steps to ensure access to i\n Source: `other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pages.jsonl`\n\n### Aged Care Quality Safety Commission (ACQSC) Act 2018\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Quality+Safety+Commission+%28ACQSC%29+Act+2018\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_ihacpa_and_the_acqsc_.pages.jsonl`\n\n**Evidence contexts**:\n- tters and will comply with all laws applicable to each\nparty to disclose information including Protected Information1, for the purpose\nof performing their respective functions in accordance with the Aged Care Act\n1997, the Aged Care Quality Safety Commission (ACQSC) Act 2018, the Fees and\nPayments Principles 2014 (No. 2.) and the National Health Reform Act 2011 (NHR\nAct)\n1 As defined under section 86 of the Aged Care Act.\n1800 951 822\nagedcarequality.gov.au\n\n[page 4]\nPage 3 of 5\n• that the information exchange and management of i\n Source: `other-pdfs/exchange_of_letters_between_ihacpa_and_the_acqsc_.pages.jsonl`\n\n### Australians. Commission Rules 2018\n\n**Type**: Rules\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Australians.+Commission+Rules+2018\n\n**Sources**:\n- `corporate-plans/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- -funded aged care in performing our functions and exercising\nservices. It works with stakeholders to foster our powers as set out in the Commission\na world-class sector that safeguards the Act and the Aged Care Quality and Safety\nwellbeing and rights of older Australians. Commission Rules 2018 (Commission Rules).\nThe Commission is responsible for:\nThe Aged Care Quality and Safety Advisory\n• approving providers to deliver Council – established under section 37 of the\n(Commonwealth-subsidised) aged Commission Act – advises the Commissioner\ncare servi\n Source: `corporate-plans/2024-25.pages.jsonl`\n\n### Cabinet Minister for Health and Quality and Safety Commission Act 2018\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Cabinet+Minister+for+Health+and+Quality+and+Safety+Commission+Act+2018\n\n**Sources**:\n- `corporate-plans/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- operating\nenvironment.\nCommissioner Advisory Council\nThe Commission is led by an independent The Aged Care Quality and Safety Advisory Council\nCommissioner who reports to the Minister for Aged is established under Section 37 of The Aged Care\nCare through the Cabinet Minister for Health and Quality and Safety Commission Act 2018.\nAged Care.\nThe Advisory Council provides advice to the\nCommissioner in relation to the Commissioner’s\nfunctions and may also advise the Minister\nChief Clinical Advisor\nin relation to these functions on request.\nCommission structure\nThe Commission comprises t\n Source: `corporate-plans/2022-23.pages.jsonl`\n\n### Commission Rules and the Aged Care Act 1997\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Commission+Rules+and+the+Aged+Care+Act+1997\n\n**Sources**:\n- `corporate-plans/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- n 2024–25 9\n\n[page 12]\nAbout the Commission\nFunctions and powers\nWe are accountable to the government The Commission’s functions and powers\nfor our performance as a regulator, and are set out in the Commission Act, the\nwe operate according to the requirements Commission Rules and the Aged Care Act 1997.\nand best practice principles outlined in\nThese functions and powers enable the\nthe Resource Management Guide 128\nCommission to help manage risks in the\n– Regulator Performance (RMG 128).\naged care sector and respond appropriately\nOur goal is for Australia to\n Source: `corporate-plans/2024-25.pages.jsonl`\n\n### Commission. Aged Care Quality and Safety Commission Act 2018\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Commission.+Aged+Care+Quality+and+Safety+Commission+Act+2018\n\n**Sources**:\n- `corporate-plans/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- e operate into Aged Care Quality and Safety (February 2021)\nindependently and objectively in performing our continues to have significant implications not only for\nfunctions and exercising our powers as set out in the providers and consumers, but also for the Commission.\nAged Care Quality and Safety Commission Act 2018 Our commitment to continuous improvement and\n(Commission Act) and the Aged Care Quality and Safety becoming a world-class regulator puts us in a strong\nCommission Rules 2018 (Rules). position to contribute to this reform program, and\nto support an aged care s\n Source: `corporate-plans/2022-23.pages.jsonl`\n\n### Commission’s Protected Information Policy and the Privacy Act 1988\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Commission%E2%80%99s+Protected+Information+Policy+and+the+Privacy+Act+1988\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n\n**Evidence contexts**:\n- is protected against misuse and\nis not unlawfully disclosed. I undertake that any personal or sensitive information\nthat your office provides to me will be protected against misuse, will not be\nunlawfully disclosed, and will be managed in accordance with the Commission’s\nProtected Information Policy and the Privacy Act 1988.\nOngoing relationship\nI propose the Exchange of Letters shall commence on the date the Health and\nCommunity Services Complaints Commission provides the letter of confirmation.\n\n[page 7]\nI look forward to continuing to build upon the collegial relationship bet\n Source: `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n\n### Complaints Commissioner. The Aged Care Act 2024\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Complaints+Commissioner.+The+Aged+Care+Act+2024\n\n**Sources**:\n- `strategies/acqsc_regulatory_strategy_2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- the important work of the Commission\nin ensuring aged care providers comply with their obligations, but identified that\ncomplaints handling should have a different focus – the older person – and the primacy of\nthis purpose would be supported by an independent Complaints Commissioner.\nThe Aged Care Act 2024 (the Act) has established an independent Complaints\nCommissioner as a statutory appointment within the Commission, and I am privileged to\nbe writing to you as the inaugural appointee. My role, as envisaged by the Royal\nCommissioners, is to uphold the rights o\n Source: `strategies/acqsc_regulatory_strategy_2025-26.pages.jsonl`\n\n### Disability Service Safeguards Act 2018\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Disability+Service+Safeguards+Act+2018\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n\n**Evidence contexts**:\n- lities of the VDWC, the Victorian Disability Worker Commissioner (Commissioner)\nand the Disability Worker Registration Board of Victoria (the Board) to assist with that\nexchange.\nThe Disability Worker Regulation Scheme: scope\nThe Scheme was established by the Disability Service Safeguards Act 2018 (Vic) (DSS Act)\nand involves the regulation of all disability workers in Victoria.\nUnder the DSS Act, ‘disability worker’ is defined broadly to mean those people who directly\nprovide disability services to a person with a disability, including people who mana\n Source: `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n\n### HCSC Act) and the Health and Community Services Complaints Regulations 1998\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=HCSC+Act%29+and+the+Health+and+Community+Services+Complaints+Regulations+1998\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n\n**Evidence contexts**:\n- initiated an exchange of letters to\nformalise our information sharing arrangements.\nThe Health and Community Services Complaints Commission NT (HCSCC) is an independent statutory\nbody established by the Health and Community Services Complaints Act 1998 (NT) (HCSC Act) and the\nHealth and Community Services Complaints Regulations 1998 (NT).\nThe HCSCC is able to accept complaints about health, disability and aged care services, both private\nand public, and relating to individual practitioners and organisational providers.\nThe HCSCC is responsible for dealing with complaints, contributing to\n Source: `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n\n### Health Complaints Act 2016\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Health+Complaints+Act+2016\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n**Evidence contexts**:\n- In response to your request to formalise our information sharing arrangements, I have outlined\nbelow the process for referring information between our organisations.\nThe Health Complaints Commissioner (HCC) is an independent statutory body operating\nunder the Health Complaints Act 2016 (HC Act).\nThe HCC:\n• supports safe and ethical healthcare in Victoria\n• resolves complaints about health services\n• manages complaints about the handling of health information under the Health Records Act\n2001\n• provides an accessible service and free alterna\n Source: `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n### Health Records Act 2001\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Health+Records+Act+2001\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n**Evidence contexts**:\n- independent statutory body operating\nunder the Health Complaints Act 2016 (HC Act).\nThe HCC:\n• supports safe and ethical healthcare in Victoria\n• resolves complaints about health services\n• manages complaints about the handling of health information under the Health Records Act\n2001\n• provides an accessible service and free alternative to legal proceedings\n• regulates ‘general health service providers’\n• investigates providers who pose a serious risk to the health, safety or welfare of the public\n• monitors and reviews trends in complain\n Source: `other-pdfs/exchange_of_letters_between_the_hcc_and_the_acqsc.pages.jsonl`\n\n### Health and Community Services Complaints Act 1998\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Health+and+Community+Services+Complaints+Act+1998\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n\n**Evidence contexts**:\n- ng in response to your letter of 17 September 2025 which initiated an exchange of letters to\nformalise our information sharing arrangements.\nThe Health and Community Services Complaints Commission NT (HCSCC) is an independent statutory\nbody established by the Health and Community Services Complaints Act 1998 (NT) (HCSC Act) and the\nHealth and Community Services Complaints Regulations 1998 (NT).\nThe HCSCC is able to accept complaints about health, disability and aged care services, both private\nand public, and relating to individual practitioners and organisationa\n Source: `other-pdfs/exchange_of_letters_between_hcss_and_the_acqsc_0.pages.jsonl`\n\n### National Health Reform Act 2011\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=National+Health+Reform+Act+2011\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_ihacpa_and_the_acqsc_.pages.jsonl`\n\n**Evidence contexts**:\n- information including Protected Information1, for the purpose\nof performing their respective functions in accordance with the Aged Care Act\n1997, the Aged Care Quality Safety Commission (ACQSC) Act 2018, the Fees and\nPayments Principles 2014 (No. 2.) and the National Health Reform Act 2011 (NHR\nAct)\n1 As defined under section 86 of the Aged Care Act.\n1800 951 822\nagedcarequality.gov.au\n\n[page 4]\nPage 3 of 5\n• that the information exchange and management of information will be\nconsistent with the applicable law or policies pertaining to informat\n Source: `other-pdfs/exchange_of_letters_between_ihacpa_and_the_acqsc_.pages.jsonl`\n\n### Royal Commission and Accountability Act 2013\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Royal+Commission+and+Accountability+Act+2013\n\n**Sources**:\n- `corporate-plans/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- emic from its onset in\nof our regulatory functions continues to expand. March 2020.\nThe Commission is a non-corporate Commonwealth The major sector-wide reform program commenced\nentity under the Public Governance, Performance following the final report of the Royal Commission\nand Accountability Act 2013 (PGPA Act). We operate into Aged Care Quality and Safety (February 2021)\nindependently and objectively in performing our continues to have significant implications not only for\nfunctions and exercising our powers as set out in the providers and consumers, but\n Source: `corporate-plans/2022-23.pages.jsonl`\n\n### Vic) and the Health Records Act 2001\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Vic%29+and+the+Health+Records+Act+2001\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n\n**Evidence contexts**:\n- ed information (s 241). A ‘relevant entity’ includes a\nCommonwealth or State entity having functions relating to the provision of disability services\n(s 241(2)(d)).\nThe VDWC will also comply with its obligations under the Privacy and Data Protection Act\n2014 (Vic) and the Health Records Act 2001 (Vic) that relate to the use and disclosure of\npersonal and/or health information.\nWe recognise the Commission’s privacy obligations. We undertake that protected\ninformation received from the Commission will be treated in accordance with our statutory\nobligat\n Source: `other-pdfs/exchange_of_letters_between_the_acqsc_and_vdwc.pages.jsonl`\n\n### Aged Care Rules 2025\n\n**Type**: Rules\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Rules+2025\n\n**Sources**:\n- `pages/corporate-plans-index.html`\n\n**Evidence contexts**:\n- ase our decisions on the best response to non-compliance for the level of risk faced by older Australians.\nThe\nCompliance and Enforcement Policy (1 November 2025)\nensures that aged care providers fulfil their responsibilities under:\nthe\nAged Care Act 2024\nthe\nAged Care Rules 2025\ntheir funding agreements with the Australian Government.\nWe may take compliance and enforcement actions to:\nmake sure providers and workers understand and comply with their obligations under the new Aged Care Act (2024) and\nthe Aged Care Rules 2025\nuphold the\n Source: `pages/corporate-plans-index.html`\n- t 2024\nthe\nAged Care Rules 2025\ntheir funding agreements with the Australian Government.\nWe may take compliance and enforcement actions to:\nmake sure providers and workers understand and comply with their obligations under the new Aged Care Act (2024) and\nthe Aged Care Rules 2025\nuphold the rights of older people under the Statement of Rights\nremedy and prevent non-compliance and promote conduct that protects the safety, health and wellbeing of older people.\nOur compliance and enforcement actions are there to protect people receiving\n Source: `pages/corporate-plans-index.html`\n\n### Aged Care Act and Aged Care Rules 2025\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Act+and+Aged+Care+Rules+2025\n\n**Sources**:\n- `pages/priorities-index.html`\n\n**Evidence contexts**:\n- at 2 representatives per registered provider.\nThe conference program includes a rich mix of plenary and parallel sessions as we explore ‘Rights and choice, every day: one year in’\nTogether, we’ll discuss what has changed in practice under the new rights-based Aged Care Act and Aged Care Rules 2025 and share insights and learnings into how we continue to embed and regulate rights-based aged care across all settings.\nSelect providers are being offered the opportunity to participate in a limited number of pre-conference pilot workshops held on Monday 12 O\n Source: `pages/priorities-index.html`\n\n### Australian Privacy Act 1988\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Australian+Privacy+Act+1988\n\n**Sources**:\n- `other-pdfs/exchange_of_letters_between_ihacpa_and_the_acqsc_.pages.jsonl`\n\n**Evidence contexts**:\n- ement of information will be\nconsistent with the applicable law or policies pertaining to information-\nhandling, secrecy, confidentiality and privacy\n• that nothing in this arrangement derogates from any obligation which either\nparty may have either under the Australian Privacy Act 1988 (Cth) (Privacy Act)\nor any other law (including the ACQSC Act, the NHR Act and the Aged Care Act in\nrelation to privacy or protection of personal information (including sensitive\ninformation) as amended from time to time\n• to fully cooperate with each other t\n Source: `other-pdfs/exchange_of_letters_between_ihacpa_and_the_acqsc_.pages.jsonl`\n\n### Compliance Management RBPP2 the Aged Care Act 1997\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Compliance+Management+RBPP2+the+Aged+Care+Act+1997\n\n**Sources**:\n- `corporate-plans/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- iance rates published Executive Director, Regulatory Ongoing KA1 PM5 Regulatory\nPolicy and Intelligence (was PM6)\nRBPP2\nD10.4 Action taken to address non-compliance Executive Director, June 2024 KA1 PM1 Regulatory\nwith approved provider responsibilities under Compliance Management RBPP2\nthe Aged Care Act 1997\nA11 Integrate financial and prudential regulation D11.1 Risk engine, including financial Executive Director, Ongoing KA1 RBPP2 Regulatory\nrisk engine into operational functions and prudential data, enhanced Compliance Management\nKA – Key Activity | PM – Perfo\n Source: `corporate-plans/2023-24.pages.jsonl`\n\n### Cth), Privacy and Personal Information Protection Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Cth%29%2C+Privacy+and+Personal+Information+Protection+Act+1998\n\n**Sources**:\n- `other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pages.jsonl`\n\n**Evidence contexts**:\n- or the MoU is terminated.\n9.4 A Schedule may be terminated or amended through the procedures set out in clauses 5\nand 7.\n10. PRIVACY\n10.1 Nothing in this MoU derogates from any obligation either Party has to comply with\nprovisions under the Privacy Act 1988 (Cth), Privacy and Personal Information Protection\nAct 1998 (NSW) (Privacy Acts) or any other law (including, but not limited to, the Aged\nCare Act, the Ageing and Disability Commissioner Act 2019 (NSW), Information Privacy Act\n2009 (IP Act), and the National Law) in relation to privacy or protection of personal\ninfor\n Source: `other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pages.jsonl`\n\n### Government Procurement (Judicial Review) Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Government+Procurement+%28Judicial+Review%29+Act+2018\n\n**Sources**:\n- `pages/corporate-plans-index.html`\n\n**Evidence contexts**:\n- I adoption\nRisk and Audit Committee Charter\nThe\nRisk and Audit Committee Charter\ndescribes the functions of the Commission’s Risk and Audit Committee.\nPublic interest certificates\nWe issue these certificates under section 22 (1) of the\nGovernment Procurement (Judicial Review) Act 2018\n:\nPublic interest certificate – request for tender for reaccreditation audit services (2 September 2021)\n(PDF, 179.85 KB)\nPublic interest certificate – request for tender for reaccreditation audit services (2 May 2021)\n(PDF, 41.39 KB)\nGifts and benefits regis\n Source: `pages/corporate-plans-index.html`\n\n### NSW), Information Privacy Act 2009\n\n**Type**: Act\n**Confidence\n\n_…truncated, open the .md file for the full content._", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12]", "purposes_source_page": 12, "how_we_deliver": "We undertake our work in a way that is consistent with the Australian Public Service (APS) values, outlined in the Public Service Act 1999. [CP p.15]", "how_we_deliver_source_page": 15, "government_priorities": [ { "text": "protect older people receiving funded aged care services", "source_page": 19 }, { "text": "drive continuous improvement in the aged care sector", "source_page": 19 }, { "text": "build public confidence and trust in the aged care system", "source_page": 19 } ], "outcomes": [ { "name": "Outcome 1: Protect older people", "description": "We protect older people through prevention and response. Through prevention we use data and regulatory intelligence to find risks early. We then base our engagement with the sector and our regulatory campaigns on reducing these risks. Through engagement, education and targeted monitoring our regulatory campaigns build sector capability and improve providers’ capability to prevent harm to older people. Through response we find risks to older people or failures in care during surveillance of providers and workers. We base our response to risk on our Supervision Model, which assesses a provider’s management of risk and adjusts the intensity of our engagement to match the risk. If a provider cannot show they are effectively managing risks or issues, we increase our monitoring and supervision. [CP p.20-21]", "key_activities": [ "prevention", "response" ], "source_page": 20 }, { "name": "Outcome 2: Drive continuous improvement", "description": "A successful aged care sector not only protects the safety, health, wellbeing and quality of life of older people, but continuously improves towards high-quality care. High-quality care means putting older people first and upholding their rights under the Statement of Rights. All providers have an obligation to show they are committed to continuously improve towards high-quality care. Continuous improvement involves: listening to older people as unique individuals with different care needs; engaging with workers on what a great care experience means; finding the root cause of serious incidents and complaints, and making meaningful changes to prevent them from happening again; restoring the trust and confidence of people receiving care when things go wrong. [CP p.20]", "key_activities": [ "listening", "engaging", "finding root cause", "restoring trust" ], "source_page": 20 }, { "name": "Outcome 3: Build public confidence and trust", "description": "Public confidence and trust in the aged care system begins with who is allowed to enter and participate in the government-funded aged care market. Through our registration functions, we decide who enters the aged care market and the conditions that apply to them when they do. When registering organisations and people, we rigorously test their commitment, capability and capacity to deliver funded aged care services. We monitor providers and workers so older people can trust and have confidence in funded aged care services. We do this through our safeguarding functions. This involves monitoring providers and workers to make sure they are complying with their obligations, including the Aged Care Code of Conduct and Aged Care Quality Standards, and upholding the Statement of Rights. We also monitor the financial viability of providers so older people are confident the sector is sustainable and that they will receive continuity of care. We work with providers and the department to manage financial risk through the Financial and Prudential Standards. [CP p.21]", "key_activities": [ "registration", "monitoring", "financial viability" ], "source_page": 21 } ], "values": [ "Impartial", "Accountable", "Ethical", "Respectful", "Committed to service", "Stewardship" ], "values_framework_name": "Australian Public Service (APS) values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people", "target": "80% of complaints finalised achieve a positive outcome for older people", "source_page": 53 }, { "code": "CCE02", "measure": "Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents", "target": "80% of initial assessments of Serious Incident Response Scheme Priority 1 reportable incident notifications are completed within 7 business days", "source_page": 53 }, { "code": "CCE03", "measure": "Rationale: ensures that home care providers have adequate incident management systems and governance in place", "target": "Establish an assurance strategy to ensure that home for home care providers have adequate incident management systems and governance in place", "source_page": 53 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people", "result": "Target met", "status": "Achieved", "source_page": 54 }, { "code": "CCE02", "measure": "Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents", "result": "85% of initial assessments of SIRS Priority 1 reportable incident notifications are completed within 7 business days", "status": "Substantially achieved", "source_page": 54 }, { "code": "CCE03", "measure": "Rationale: ensures that home care providers have adequate incident management systems and governance in place", "result": "Not achieved", "status": "Not achieved", "source_page": 54 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf" } }, "ideas": [ { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 29]\nAged Care Quality and Safety Commission\nPerformance framework\nOur performance framework provides substantial detail regarding how our progress in achieving our\npurpose will be measured by identifying:\n• key activities that we undertake\n• goals for each performance measure so that our achievements can be assessed over time, including using\nperformance targets where it is reasonably practicable\n• performance measures which reflect the main outcomes we want these activities to achieve\n• methodologies to monitor results and track overall progress\nOur performance as Performance measures\na regulator\nThe presentation of key activities and performance\nmeasures has been updated to improve the clarity\nWe are accountable to the Government for our of our performance information, to reflect legislative\nperformance as a regulator.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 29]\nAged Care Quality and Safety Commission\nPerformance framework\nOur performance framework provides substantial detail regarding how our progress in achieving our\npurpose will be measured by identifying:\n• key activities that we undertake\n• goals for each performance measure so that our achievements can be assessed over time, including using\nperformance targets where it is reasonably practicable\n• performance measures which reflect the main outcomes we want these activities to achieve\n• methodologies to monitor results and track overall progress\nOur performance as Performance measures\na regulator\nThe presentation of key activities and performance\nmeasures has been updated to improve the clarity\nWe are accountable to the Government for our of our performance information, to reflect legislative\nperformance as a regulator.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 57]\nAnnual Operational Plan 2023–24\nAction Deliverable Accountable officer Timeframe Key activity Corporate Plan link Capability\nA12 Undertake regulatory review activities D12.1 Regulatory Strategy reviewed Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory\nand implement agreed improvements and communicated with the sector Policy and Intelligence\nD12.2 Review of Serious Incident Response Complaints Commissioner March 2024 KA1 RBPP2 Regulatory\nAssessment Operating Model completed\nExecutive Director, Approvals and\nSerious Incident Notifications\nD12.3 Exceptional Circumstances Model Executive Director, Quality December 2023 KA1 RBPP2 Regulatory\ndeveloped with the Department of Health Assessment and Monitoring\nand Aged Care\nD12.4 Providers’ right to seek a review Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 57]\nAnnual Operational Plan 2023–24\nAction Deliverable Accountable officer Timeframe Key activity Corporate Plan link Capability\nA12 Undertake regulatory review activities D12.1 Regulatory Strategy reviewed Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory\nand implement agreed improvements and communicated with the sector Policy and Intelligence\nD12.2 Review of Serious Incident Response Complaints Commissioner March 2024 KA1 RBPP2 Regulatory\nAssessment Operating Model completed\nExecutive Director, Approvals and\nSerious Incident Notifications\nD12.3 Exceptional Circumstances Model Executive Director, Quality December 2023 KA1 RBPP2 Regulatory\ndeveloped with the Department of Health Assessment and Monitoring\nand Aged Care\nD12.4 Providers’ right to seek a review Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 44]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM6\nImprove the use Use of risk profiling Use of risk profiling Use of risk profiling Use of risk profiling\nof intelligence expanded, and embedded and embedded and embedded and\nand enhance risk assessment risk assessment risk assessment risk assessment\nrisk profiling enhanced, enhanced enhanced enhanced\nand assessment to effectively to effectively to effectively to effectively\nto effectively target regulatory target regulatory target regulatory target regulatory\ntarget regulatory responses responses responses responses\nresponses\nIncludes targeted A proportion An increased An increased\nrisk-based of all regulatory proportion proportion\nmonitoring of home decisions made of all regulatory of regulatory\ncare providers using risk profiling decisions made decisions made", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 44]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM6\nImprove the use Use of risk profiling Use of risk profiling Use of risk profiling Use of risk profiling\nof intelligence expanded, and embedded and embedded and embedded and\nand enhance risk assessment risk assessment risk assessment risk assessment\nrisk profiling enhanced, enhanced enhanced enhanced\nand assessment to effectively to effectively to effectively to effectively\nto effectively target regulatory target regulatory target regulatory target regulatory\ntarget regulatory responses responses responses responses\nresponses\nIncludes targeted A proportion An increased An increased\nrisk-based of all regulatory proportion proportion\nmonitoring of home decisions made of all regulatory of regulatory\ncare providers using risk profiling decisions made decisions made", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 66]\nAnnual Operational Plan 2024–25\nEvolve the Commission’s ICT systems\n7\nFocus area\nto be robust and user-focused\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nA26 D26.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.9 Enterprise-\nUpdate the Commission’s Digital strategy reviewed 2025 wide\nDigital Strategy and key initiatives delivered\nA27 D27.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.10 Enterprise-\nContinue the cyber security Maturity against the Essential 2025 wide\nuplift program 8 enhanced\nA28 D28.1 Corporate Division Chief Digital Officer June KA4 RBPP2 Enterprise-\nDeliver the Data Management The Commission’s Data 2025 wide\nand Analytics Platform Architecture, including a database\nlayer and integration layer\nimplemented and operationalised", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 66]\nAnnual Operational Plan 2024–25\nEvolve the Commission’s ICT systems\n7\nFocus area\nto be robust and user-focused\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nA26 D26.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.9 Enterprise-\nUpdate the Commission’s Digital strategy reviewed 2025 wide\nDigital Strategy and key initiatives delivered\nA27 D27.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.10 Enterprise-\nContinue the cyber security Maturity against the Essential 2025 wide\nuplift program 8 enhanced\nA28 D28.1 Corporate Division Chief Digital Officer June KA4 RBPP2 Enterprise-\nDeliver the Data Management The Commission’s Data 2025 wide\nand Analytics Platform Architecture, including a database\nlayer and integration layer\nimplemented and operationalised", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 59]\nAnnual Operational Plan 2024–25\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nD3.4 Complaints Commissioner Complaints June KA4 PM2 Enterprise-\nNew Case Management Division Commissioner 2025 wide\nRBPP2\nSystem implemented\nDeputy Commissioner,\nCorporate\nD3.5 Sector Capability and Senior Director, June KA4 PM4 Strategic\nTransition data, intelligence Regulatory Strategy Division Intelligence and 2025\nRBPP2\nand reporting products to align Analysis\nwith ROM and new Aged Care\nAct requirements\nD3.6 Sector Capability and Deputy Commissioner, June KA1 PM4 Strategic\nDevelop a sector readiness Regulatory Strategy Division Sector Capability and 2025\nRBPP3\nframework to support Regulatory Strategy\npreparation for the new\nregulatory framework\nD3.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 59]\nAnnual Operational Plan 2024–25\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nD3.4 Complaints Commissioner Complaints June KA4 PM2 Enterprise-\nNew Case Management Division Commissioner 2025 wide\nRBPP2\nSystem implemented\nDeputy Commissioner,\nCorporate\nD3.5 Sector Capability and Senior Director, June KA4 PM4 Strategic\nTransition data, intelligence Regulatory Strategy Division Intelligence and 2025\nRBPP2\nand reporting products to align Analysis\nwith ROM and new Aged Care\nAct requirements\nD3.6 Sector Capability and Deputy Commissioner, June KA1 PM4 Strategic\nDevelop a sector readiness Regulatory Strategy Division Sector Capability and 2025\nRBPP3\nframework to support Regulatory Strategy\npreparation for the new\nregulatory framework\nD3.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 31]\nAged Care Quality and Safety Commission\nKey Activity 2: We contribute to enhanced confidence and trust in the aged care\nsystem, empower consumers to make informed choices, and promote best practice\nservice provision\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n5 Consumer feedback and Develop and Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nengagement is used to establish feedback reports feedback reports feedback reports\ninform the design and focus approach and\nof our regulatory activities methodology\nand provider performance\ninformation\n6 Promote best practice Review program Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nand support quality use and approach feedback reports feedback reports feedback reports\nof medicines by extending\npharmacy outreach activities\nto more aged care services\nDelivers against Pillar 3 Residential", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 31]\nAged Care Quality and Safety Commission\nKey Activity 2: We contribute to enhanced confidence and trust in the aged care\nsystem, empower consumers to make informed choices, and promote best practice\nservice provision\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n5 Consumer feedback and Develop and Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nengagement is used to establish feedback reports feedback reports feedback reports\ninform the design and focus approach and\nof our regulatory activities methodology\nand provider performance\ninformation\n6 Promote best practice Review program Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nand support quality use and approach feedback reports feedback reports feedback reports\nof medicines by extending\npharmacy outreach activities\nto more aged care services\nDelivers against Pillar 3 Residential", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "corporate-plans", "year": "2025-26", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "file": "corporate-plans/2025-26.pdf", "bytes": 2111507, "link_text": "ACQSC 2025-26 Corporate Plan" }, { "category": "corporate-plans", "year": "2024-25", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf", "file": "corporate-plans/2024-25.pdf", "bytes": 1812770, "link_text": "2024-25 Corporate Plan" }, { "category": "corporate-plans", "year": "2023-24", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf", "file": "corporate-plans/2023-24.pdf", "bytes": 2379866, "link_text": "ACQSC Corporate Plan 2023-24" }, { "category": "corporate-plans", "year": "2022-23", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf", 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