{
  "entity_id": "O-000798",
  "folder": "Australian-Communications-and-Media-Authority",
  "name": "Australian Communications and Media Authority",
  "type": "Non-corporate Commonwealth Entity",
  "jurisdiction": "Commonwealth",
  "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts",
  "website": "http://www.acma.gov.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": true,
    "has_global_initiatives_text": true,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 8,
    "n_legislation": 8,
    "n_artifacts": 10,
    "n_kpi_targets": 4,
    "n_kpi_results": 4,
    "n_outcomes": 1,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing and improving regulation to drive industry performance and protect consumers. We manage public resources to enable industry to deliver services to the community.",
    "official_site_url": "http://www.acma.gov.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "10.55 MB ACMA and eSafety annual report 2024–25",
        "url": "https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "2.66 MB ACMA and eSafety corporate plan 2025–26",
        "url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "period": "2025-26",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "3.73 MB ACMA and eSafety corporate plan 2024–25",
        "url": "https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "strategie",
        "title": "572.52 KB Data strategy 2024–25",
        "url": "https://www.acma.gov.au/sites/default/files/2025-03/Data%20strategy%202025.pdf",
        "period": "2024-25",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Policy for the responsible use of AI in government",
        "url": "https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf",
        "period": "2024",
        "confidence": "medium"
      }
    ],
    "purpose": {
      "text": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing and improving regulation to drive industry performance and protect consumers. We manage public resources to enable industry to deliver services to the community.",
      "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
      "source_page": 12,
      "source_deep_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=12"
    },
    "vision": {
      "text": "a connected, informed and entertained Australia",
      "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
      "source_page": 10,
      "source_deep_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=10"
    },
    "strategic_priorities": [
      {
        "title": "supporting First Nations Australians' and Closing the Gap targets",
        "description": "supporting First Nations Australians' and Closing the Gap targets",
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": 16,
        "source_deep_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16"
      },
      {
        "title": "advancing the Net Zero by 2050 commitment",
        "description": "advancing the Net Zero by 2050 commitment",
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": 16,
        "source_deep_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16"
      },
      {
        "title": "strengthening cooperation across the Indo-Pacific region",
        "description": "strengthening cooperation across the Indo-Pacific region",
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": 16,
        "source_deep_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16"
      }
    ],
    "values": [
      {
        "name": "integrity",
        "description": "",
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": null
      },
      {
        "name": "collaboration",
        "description": "",
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": null
      },
      {
        "name": "engagement",
        "description": "",
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": null
      },
      {
        "name": "transparency",
        "description": "",
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": null
      },
      {
        "name": "accountability",
        "description": "",
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice",
        "description": "The ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it.",
        "activities": [
          "Communications regulation, planning and licensing",
          "Consumer safeguards, education and information"
        ],
        "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "source_page": 24,
        "source_deep_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=24"
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Proportion of adult cyber abuse complaints where action is taken",
        "target": "At least 80%",
        "latest_result": "Target met",
        "status": "Achieved",
        "target_source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "target_source_page": 81,
        "result_source_url": "https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf",
        "result_source_page": 229
      },
      {
        "code": "CCE02",
        "measure": "Proportion of cyberbullying complaints where action is taken",
        "target": "At least 80%",
        "latest_result": "Target met",
        "status": "Achieved",
        "target_source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "target_source_page": 81,
        "result_source_url": "https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf",
        "result_source_page": 229
      },
      {
        "code": "CCE03",
        "measure": "Proportion of image-based abuse complaints where action is taken",
        "target": "At least 80%",
        "latest_result": "Target met",
        "status": "Achieved",
        "target_source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "target_source_page": 81,
        "result_source_url": "https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf",
        "result_source_page": 229
      },
      {
        "code": "CCE04",
        "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days",
        "target": "At least 90%",
        "latest_result": "Target met",
        "status": "Achieved",
        "target_source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf",
        "target_source_page": 81,
        "result_source_url": "https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf",
        "result_source_page": 229
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing and i",
        "a connected, informed and entertained Australia",
        "supporting First Nations Australians' and Closing the Gap targets",
        "advancing the Net Zero by 2050 commitment",
        "strengthening cooperation across the Indo-Pacific region"
      ],
      "watch_terms": [
        "Proportion of adult cyber abuse complaints where action is taken",
        "Proportion of cyberbullying complaints where action is taken",
        "Proportion of image-based abuse complaints where action is taken",
        "Proportion of critical Online Content Scheme investigations actioned within two business days"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "strategy_brief_md": "# Australian Communications and Media Authority — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)\n**Corporate Plan**: [2025-26](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)\n\n## Vision\n\n> a connected, informed and entertained Australia [[CP p.10](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=10)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=10)]\n\n## Our purpose / purposes\n\n> The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing and improving regulation to drive industry performance and protect consumers. We manage public resources to enable industry to deliver services to the community. [[CP p.12](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=12)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=12)]\n\n## How we deliver\n\n> We do this by setting clear expectations for industry, taking decisive action where needed, and empowering consumers to understand and exercise their rights. [[CP p.10](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=10)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=10)]\n\n## Government priorities for this department\n\n- supporting First Nations Australians' and Closing the Gap targets [[CP p.16](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16)]\n- advancing the Net Zero by 2050 commitment [[CP p.16](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16)]\n- strengthening cooperation across the Indo-Pacific region [[CP p.16](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16)]\n\n## Outcomes\n\n### Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice\nThe ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it. [[CP p.24](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=24)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=24)]\n\n**Key activities:**\n- Communications regulation, planning and licensing\n- Consumer safeguards, education and information\n\n## Values and principles\n\n_Principles of regulator best practice_\n\n- integrity\n- collaboration\n- engagement\n- transparency\n- accountability\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Proportion of adult cyber abuse complaints where action is taken | At least 80% | [CP p.81](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81) |\n| CCE02 | Proportion of cyberbullying complaints where action is taken | At least 80% | [CP p.81](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81) |\n| CCE03 | Proportion of image-based abuse complaints where action is taken | At least 80% | [CP p.81](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81) |\n| CCE04 | Proportion of critical Online Content Scheme investigations actioned within two business days | At least 90% | [CP p.81](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81)(https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Proportion of adult cyber abuse complaints where action is taken | Target met | Achieved | [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)(https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229) |\n| CCE02 | Proportion of cyberbullying complaints where action is taken | Target met | Achieved | [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)(https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229) |\n| CCE03 | Proportion of image-based abuse complaints where action is taken | Target met | Achieved | [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)(https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229) |\n| CCE04 | Proportion of critical Online Content Scheme investigations actioned within two business days | Target met | Achieved | [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)(https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229) |",
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Australian Communications and Media Authority - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:04:28.346356+00:00\n**Entity ID**: O-000798\n**Entity type**: Non-corporate Commonwealth Entity\n**Jurisdiction**: Commonwealth\n**Portfolio**: Infrastructure, Transport, Regional Development, \n\nCommunications, Sport and the Arts\n**Website**: http://www.acma.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 1 |\n| corporate-plans | 2 |\n| global-intelligence | 3 |\n| other-pdfs | 5 |\n| pages | 33 |\n| strategies | 2 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 4]\nContents\nIntroduction 1\nAustralian Communications and Media Authority 2\nThe eSafety Commissioner 3\nAbout this report 4\nPart 1: Australian Communications and Media Authority\nannual report 2024–25 5\nLetter of transmittal 7\nChair’s foreword 8\nOur year at a glance 11\nOverview 13\nFunctions and responsibilities 14\nThe Authority 15\nAgency structure 18\nOur purpose 19\nReport on performance 20\nAnnual Performance Statements 2024–25 21\nManagement and accountability 55\nGovernance 56\nFinancial performance and management 61\nOur people 75\nAppendices 79\nAppendix 1.1: Committees, memberships and attendance at meetings 80\nAppendix 1.2: Staffing information 84\nAppendix 1.3: Executive remuneration 96\nAppendix 1.4: Telecommunications consumer protection compliance and\nenforcement outcomes 100\nAppendix 1.5: Disclosures of information 106\nAppendix 1.6: Lawful disruption of access to online services by\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- [Page 5]\nPart 2: eSafety Commissioner annual report 2024–25 175\nLetter of transmittal 177\nCommissioner’s foreword 178\nOur year at a glance 181\nOverview 182\nFunctions and responsibilities 183\nThe Commissioner 184\neSafety structure 185\nOur purpose 186\nOutcome and program structure 186\nReport on performance 187\nAnnual Performance Statements 2024–25 188\nManagement and accountability 223\nFinancial performance and management 224\nGovernance 225\nAppendices 228\nAppendix 2.1: Mandatory reporting under the Online Safety Act 2021 229\nAppendix 2.2: Full list of eSafety research publications in 2024–25 236\nAppendix 2.3: Complaint-based schemes – additional information 237\nGlossary 241\nIndex 244\niv\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Outcome 1\nA communications and media environment that balances the needs of industry\nand the Australian community through regulation, education and advice\nProgram 1.1 Program 1.2 Program 1.3\nCommunications regulation, Consumer safeguards, eSafety Commissioner\nplanning and licensing education and information\nKey activity 1 Key activity 2\nSupport an efficient and Build consumer trust in the\nThe eSafety\nreliable communications use of communications Commissioner’s\ninfrastructure. content and services.\nperformance information\ncan be found in Part 2\nof the annual report\nAssessment of performance\n22 Australian Communications and Media Authority annual report 2024–25\nlaunnA\ntegduB\noiloftroP\nnalp\netaroproC\necnamrofreP\nstnemetatS\ntnemetatS\nEnvironment\nFactors that\nshape our work\nCapabilities\nActivities that enable delivery of our purpose\nAssessment of performance in achieving our purpose\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Corporate plan 2024–25 Role of data analytics\nThe ACMA contributes to maximising Data drives better decision making\nthe economic and social benefits across the ACMA\nPurpose\nof communications infrastructure,\ncontent and services for Australia\nA connected, informed and ACMA decision making and operations\nentertained Australia at all levels are informed by quality data,\nVision\neffective analytics and evidence-based\ninsights\nKey activity 1: Support an efficient Data helps us to:\nKey\nactivities/ and reliable communications • make enhanced evidence-based\npriorities infrastructure decisions and derive insights\nKey activity 2: Build consumer • empower consumers to make\ntrust in the use of communications informed choices\ncontent and services • improve regulatory development\n• proactively target non-compliance\nA rapidly evolving communications Analytics helps us to understand\n  Source: `strategies/Data-20strategy-202025.pdf (https://www.acma.gov.au/sites/default/files/2025-03/Data%20strategy%202025.pdf)`\n\n### Role and Functions\n\n- [Page 4]\nContents\nIntroduction 1\nAustralian Communications and Media Authority 2\nThe eSafety Commissioner 3\nAbout this report 4\nPart 1: Australian Communications and Media Authority\nannual report 2024–25 5\nLetter of transmittal 7\nChair’s foreword 8\nOur year at a glance 11\nOverview 13\nFunctions and responsibilities 14\nThe Authority 15\nAgency structure 18\nOur purpose 19\nReport on performance 20\nAnnual Performance Statements 2024–25 21\nManagement and accountability 55\nGovernance 56\nFinancial performance and management 61\nOur people 75\nAppendices 79\nAppendix 1.1: Committees, memberships and attendance at meetings 80\nAppendix 1.2: Staffing information 84\nAppendix 1.3: Executive remuneration 96\nAppendix 1.4: Telecommunications consumer protection compliance and\nenforcement outcomes 100\nAppendix 1.5: Disclosures of information 106\nAppendix 1.6: Lawful disruption of access to online services by\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- [Page 5]\nPart 2: eSafety Commissioner annual report 2024–25 175\nLetter of transmittal 177\nCommissioner’s foreword 178\nOur year at a glance 181\nOverview 182\nFunctions and responsibilities 183\nThe Commissioner 184\neSafety structure 185\nOur purpose 186\nOutcome and program structure 186\nReport on performance 187\nAnnual Performance Statements 2024–25 188\nManagement and accountability 223\nFinancial performance and management 224\nGovernance 225\nAppendices 228\nAppendix 2.1: Mandatory reporting under the Online Safety Act 2021 229\nAppendix 2.2: Full list of eSafety research publications in 2024–25 236\nAppendix 2.3: Complaint-based schemes – additional information 237\nGlossary 241\nIndex 244\niv\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- [Page 16]\nOur operating context\nThe ACMA’s regulatory role\nUnder functions set out in Part 2, Division 2 of the Australian Communications and Media\nAuthority Act (the ACMA Act), the ACMA is responsible for regulating broadcasting,\nradiocommunications, telecommunications and some online content in accordance with\n4 principal Acts – the Radiocommunications Act 1992, Telecommunications Act 1997,\nTelecommunications (Consumer Protection and Service Standards) Act 1999 and the\nBroadcasting Services Act.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 19]\nOur operating context\nThe ACMA’s regulatory role\nUnder functions set out in Part 2, Division 2 of the ACMA Act, the ACMA is responsible for\nregulating broadcasting, radiocommunications, telecommunications and some online content\nin accordance with 4 principal Acts – the Radiocommunications Act 1992, Telecommunications\nAct 1997, Telecommunications (Consumer Protection and Service Standards) Act 1999 and the\nBroadcasting Services Act 1992.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- The specialised expertise\nand professionalism of our people is also fundamental to the successful delivery of the wide range of\nAustralian Communications and Media Authority\nfunctions and responsibilities we administer.\ncorporate plan 2024–25\nWe are committed to achieving important public interest outcomes through our compliance and\nenforcement actions, our consultation with relevant stakeholders, our industry and consumer\neducation activities and our contribution to responses to emerging public policy issues.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Key activity 2: Build consumer trust in the use of communications content and services\nPerformance objective 4: The ACMA is responsible for delivering activities that contribute to\nAustralians having confidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services17\nPerformance measure 4.2 The NSER data checking service is available to the wagering industry\n99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target timeframes\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians having\naccess to diverse media content and services\nPerformance measure 5.1 Enforcement decisions to accept or give agreed measures,\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n\n### Strategic Priorities\n\n- [Page 31]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance activities\nare informed by a risk-based assessment of harm\n2024–25 2025–26 2026–27 2027–28\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed by a risk- are informed by a risk- are informed by a risk- are informed by a risk-\nbased assessment of based assessment of based assessment of based assessment of\nharm harm harm harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective compliance\nand, where necessary, targeted enforcement.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 5]\nContents\nIntroduction 1\nPart 1: Australian Communications and Media Authority\ncorporate plan 2025–26 3\nMessage from the ACMA Chair 4\nOur purpose 6\nOur environment 7\nOur operating context 13\nOur performance 24\nDetailed performance measures 28\nPart 2: eSafety Commissioner corporate plan 2025–26 48\nFrom the Commissioner 49\nAbout us 51\nOur key activities 53\nOur environment 54\nCapability 62\nRisk management 65\nCooperation 68\nPerformance measures 72\nRegulatory performance 80\nv\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [Page 49]\nPerformance measure 4.5: The ACMA’s communications content and services\ncompliance activities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nWe set annual communications content and services compliance priorities to deliver effective\ncompliance and, where necessary, targeted enforcement of matters that have been identified\nby the Authority as areas of focus.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- Figure 1.2 shows the relationship between the ACMA’s purpose and key activities in the\nCorporate plan 2024–25, and programs 1.1 and 1.2 in the 2024–25 PBS.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Corporate plan 2024–25 Role of data analytics\nThe ACMA contributes to maximising Data drives better decision making\nthe economic and social benefits across the ACMA\nPurpose\nof communications infrastructure,\ncontent and services for Australia\nA connected, informed and ACMA decision making and operations\nentertained Australia at all levels are informed by quality data,\nVision\neffective analytics and evidence-based\ninsights\nKey activity 1: Support an efficient Data helps us to:\nKey\nactivities/ and reliable communications • make enhanced evidence-based\npriorities infrastructure decisions and derive insights\nKey activity 2: Build consumer • empower consumers to make\ntrust in the use of communications informed choices\ncontent and services • improve regulatory development\n• proactively target non-compliance\nA rapidly evolving communications Analytics helps us to understand\n  Source: `strategies/Data-20strategy-202025.pdf (https://www.acma.gov.au/sites/default/files/2025-03/Data%20strategy%202025.pdf)`\n- [pages 3,4,5]\nCMA2024/1646 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** *** - Financial Hardship Standard audit 2024\nACMA2024/1541 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - Financial Hardship Standard audit #2 - 2024-25 compliance priority\nACMA2024/1647 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** - Financial Hardship Standard audit 2024\nACMA2024/1648 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** - FHS audit 2024 - see central *** file ACMA2024/1666 (***)\nACMA2024/1573 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - Interactive Gambling - Financial Transaction Blocking\nACMA2024/1649 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** - Financial Hardship Standard audit 2024\nACMA2024/1650 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** *** - Financial Hardship Standard audit 2024\nacma | 3\n  Source: `other-pdfs/ACMA-20Indexed-20list-20of-20file-20titles-20--201-20July-20to-2031-20December-2.pdf (https://www.acma.gov.au/sites/default/files/2025-02/ACMA%20Indexed%20list%20of%20file%20titles%20-%201%20July%20to%2031%20December%202024.pdf)`\n- [pages 5,6,7]\nINVESTIGATIONS - *** *** *** - Spam Investigations\nACMA2024/2056 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - *** compliance priority - Dodgy devices 2024 -2025\nACMA2024/1498 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - Compliance Priorities - unsolicited communications - financial\nservices marketing - 2020-21\nACMA2024/2193 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - Consultation - *** *** *** *** (***) - Enquiries 2024\nACMA2024/1507 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - CSG Benchmark Performance Data 1 July 2023 to 30 June 2024\nACMA2024/2050 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - Interception Capability Plans - ICPs 2024-25\nACMA2024/1593 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - IPND Compliance work Program 2024/25\nacma | 5\n  Source: `other-pdfs/ACMA-20Indexed-20list-20of-20file-20titles-20--201-20July-20to-2031-20December-2.pdf (https://www.acma.gov.au/sites/default/files/2025-02/ACMA%20Indexed%20list%20of%20file%20titles%20-%201%20July%20to%2031%20December%202024.pdf)`\n- [Page 8]\nRecord Number Title\nACMA2024/1506 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - Telecommunications Benchmark Performance Data 1 July 2023\nto 30 June 2024\nACMA2024/1686 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - Telecommunications Complaints Reporting - June 2024 (Annual)\nACMA2024/1987 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - Telecommunications Complaints Reporting - September 2024\n(Quarterly)\nACMA2024/1440 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - Telecommunications Industry Ombudsman (TIO) complaints data\n2024-25\nACMA2024/1497 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - Telemarketing Compliance Priority - Solar Telemarketing - 2019-\n20\nACMA2024/1597 COMPLIANCE AND ENFORCEMENT - MONITORING & AUDITING - *** notification of an IMR platform upgrade - August 2024\n  Source: `other-pdfs/ACMA-20Indexed-20list-20of-20file-20titles-20--201-20July-20to-2031-20December-2.pdf (https://www.acma.gov.au/sites/default/files/2025-02/ACMA%20Indexed%20list%20of%20file%20titles%20-%201%20July%20to%2031%20December%202024.pdf)`\n- [Page 6]\nOFFICIAL\nRecord Number Title\nCOMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - Pre investigation intelligence gathering - *** compliance with Financial\nACMA2025/854 Hardhip Requirements/DFV Standard\nACMA2025/1303 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - Request for forbearance *** and *** ECS Detn *** devices\nACMA2025/1130 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** *** *** *** - Financial Hardship Standard\nACMA2025/943 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** *** *** - PPV Investigation\nACMA2025/1165 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** *** *** *** - Spam investigation\nACMA2025/1249 COMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** *** *** (*** ***) MNF Investigation\nCOMPLIANCE AND ENFORCEMENT - INVESTIGATIONS - *** *** *** - Spam and Telemarketing investigation - 2025 -Insight 1903 &\nACMA2025/909 1904\n  Source: `other-pdfs/Harradine-20report-201-20July-20to-2031-20December-202025.pdf (https://www.acma.gov.au/sites/default/files/2026-01/Harradine%20report%201%20July%20to%2031%20December%202025.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Key activity 2: Build consumer trust in the use of communications content and services\nPerformance objective 4: The ACMA is responsible for delivering activities that contribute to\nAustralians having confidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services17\nPerformance measure 4.2 The NSER data checking service is available to the wagering industry\n99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target timeframes\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians having\naccess to diverse media content and services\nPerformance measure 5.1 Enforcement decisions to accept or give agreed measures,\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Performance measure 1.1: The spectrum management work program is informed by\nACMA’s consultation with spectrum users, industry and government\n2024–25 2025–26 2026–27 2027–28\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation milestones consultation milestones consultation milestones consultation milestones\nachieved achieved achieved achieved\nProgress reports Progress reports Progress reports Progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook (FYSO), which\nincludes our annual work program.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Performance measure 1.4: Major spectrum allocations are held effectively\n2024–25 2025–26 2026–27 2027–28\nPolicy objectives and Policy objectives and Policy objectives and Policy objectives and\ntimeframes achieved timeframes achieved timeframes achieved timeframes achieved\nDescription\nWe are responsible for allocating spectrum to users.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 39]\nPerformance measure 4.4: Investigations undertaken are completed within the\ntarget timeframe\n2024–25 2025–26 2026–27 2027–28\n90% of investigations 90% of investigations 90% of investigations 90% of investigations\nare completed within are completed within are completed within are completed within\n6 months, 95% within 6 months, 95% within 6 months, 95% within 6 months, 95% within\n12 months and 100% 12 months and 100% 12 months and 100% 12 months and 100%\nwithin 18 months of within 18 months of within 18 months of within 18 months of\ncommencement commencement commencement commencement\nDescription\nWe investigate and enforce compliance with rules set in legislation, industry codes and standards, and\nlicences.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 45]\n2023–24 corporate plan performance Updates made to 2024–25 corporate plan\nframework performance framework\nTarget 1.1.2: The progress of delivering the To provide more meaningful performance\nspectrum management work program is information, target has been incorporated\npublished every 6 months. into Performance measure 1.1: The spectrum\nmanagement work program is informed by\nACMA’s consultation with spectrum users,\nindustry and government.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 46]\n2023–24 corporate plan performance Updates made to 2024–25 corporate plan\nframework performance framework\nTarget 2.3.2: Enforcement decisions to accept or To provide more meaningful performance\ngive agreed measures, EUs, remedial directions information, target has been incorporated\nor injunctions deliver improved compliance by the into Performance measure 5.1: Enforcement\nrelevant regulated entity. decisions to accept or give agreed measures,\nenforceable undertakings (EUs) or remedial\ndirections, or to seek injunctions deliver improved\ncompliance by the relevant regulated entity.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Table 2: 2023–24 targets mapped to 2024–25 performance measures\n2024–25 corporate plan performance\n2023–24 corporate plan target\nmeasures\n1.1.1 Performance measure 1.1\n1.1.2 Discontinued – refer Table 1 above\n1.1.3 Performance measure 1.2\n1.1.4 Performance measure 1.3\n1.1.5 Performance measure 1.4\n1.2.1 Performance measure 2.1\n1.2.2 Discontinued – refer Table 1 above\n1.3.1 Performance measure 3.1\n1.3.2 Performance measure 3.2\n1.3.3 Performance measure 3.3\n2.1.1 Performance measure 4.1\n2.1.2 Performance measure 4.2\n2.1.3 Performance measure 4.3\n2.1.4 Performance measure 4.4\n2.1.5 Discontinued – refer Table 1 above\n2.2.1 Performance measure 5.1\n2.2.2 Performance measure 5.2\n2.2.3 Performance measure 5.3\n2.2.4 Performance measure 5.4\n2.3.1 Discontinued – refer Table 1 above\n2.3.2 Discontinued – refer Table 1 above\n40 ACMA and eSafety corporate plan 2024–25\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Key activity 2: Build consumer trust in the use of communications content\nand services\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services\nPerformance measure 4.2 The NSER data checking service is available to the wagering\nindustry 99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target\ntimeframes\nPerformance measure 4.5 Communications content and services compliance activities\nare informed by a risk-based assessment of harm\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians\nhaving access to diverse media content and services\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [Page 35]\nPerformance measure 1.1: The spectrum management work program is informed by\nthe ACMA’s consultation with spectrum users, industry and government\n2025–26 2026–27 2027–28 2028–29\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation consultation consultation consultation\nmilestones achieved, milestones achieved, milestones achieved, milestones achieved,\nand progress reports and progress reports and progress reports and progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook\n(FYSO), which includes our annual work program.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [Page 38]\nPerformance measure 1.4: Major spectrum allocations are held effectively\n2025–26 2026–27 2027–28 2028–29\nPolicy objectives and Policy objectives and Policy objectives and Policy objectives and\ntimeframes achieved timeframes achieved timeframes achieved timeframes achieved\nDescription\nWe are responsible for allocating spectrum to users.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [Page 48]\nPerformance measure 4.4: Investigations undertaken are completed within the\ntarget timeframe\n2025–26 2026–27 2027–28 2028–29\n90% of investigations 90% of investigations 90% of investigations 90% of investigations\nare completed are completed are completed are completed\nwithin 6 months, within 6 months, within 6 months, within 6 months,\n95% within 12 95% within 12 95% within 12 95% within 12\nmonths and 100% months and 100% months and 100% months and 100%\nwithin 18 months of within 18 months of within 18 months of within 18 months of\ncommencement commencement commencement commencement\nDescription\nWe investigate and enforce compliance with rules set in legislation, industry codes,\nstandards, determinations and licence conditions.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [pages 79,80,81]\nconsidered a more\nrigorous measure of engagement\n1.1.3 The target for this performance measure in 2024-25 was to establish a baseline from a\nsurvey of a nationally representative sample of Australians.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- Our assessment methodology\nWe assess and report the result of each performance measure as met, partially met or not\nmet, based on the extent to which the associated target has been achieved against defined\nassessment criteria.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Table 1.6: Performance achieved against contractual service levels for the ACMA’s\nnumbering system\n2022–23 2023–24 2024–25\nService level Target result result result\n% of time the numbering service 99% 100% 100% 100%\nwas available\n% of numbering transactions 99.9% 99.9% 100% 100%\nprocessed within 5 seconds\n42 Australian Communications and Media Authority annual report 2024–25\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $3.46, $2.09, $1.95, $1.32, $0.96, $5.8 million | [Page 67]\nFigure 1.3: Administered income\n3,500\n3,000\n2,500\n2,000\n1,500\n1,000\n500\n0\n2020–21 2021–22 2022–23 2023–24 2024–25\n62 Australian Communications and Media Authority annual report 2024–25\nsnoillim\n$\n$3.46b\n$2.09b\n$1.95b\n$1.32b\n$0.96b\nDepartmental activities\nThe ACMA reported an operating loss of $5.8 million, which was a result of eSafety utilising\nsurplus funds in their special account to deliver the Technology-Facilitated Abuse project, | `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)` |\n| $999.1 million, 999.1 million | As at 30 June 2025, the ACMA held $999.1 million in administered assets, primarily related to\nthe RBS charge, the spectrum licence receivables for the 26 GHz spectrum licences, and the\nACLC receivables. | `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)` |\n| $229 million, 229 million | For example, while TV advertising revenue in the\nsecond half of 2023 was down 9% compared to the previous year, Broadcaster Video on\nDemand (BVOD) revenue was up 12% to $229 million for the same period.11\nIn particular, these changes give rise to concerns around the long-term availability and\nsustainability of public interest journalism and media diversity in Australia.12 They may also\nlead to further consolidation in the market at the same time | `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)` |\n| $3.4 billion, 3.4 billion | 11 Think TV, Total TV advertising market records $3.4 billion in ad revenue for 2023 [media release],\nThink TV website, 9 February 2024, accessed 16 May 2024. | `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)` |\n| $441 million, 441 million | For example, while TV advertising revenue in 2023–24\nwas down 8% compared to the previous year, broadcaster video-on-demand (BVOD) revenue\nwas up 13% to $441 million for the same period.14\nIn particular, these changes give rise to concerns around the long-term availability and\nsustainability of public interest journalism and media diversity in Australia.15 They may also lead\nto further consolidation in the market at the same time as the industry | `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)` |\n| $3.3 billion, 3.3 billion | 14 ThinkTV, Total TV advertising market records $3.3 billion in ad revenue for FY24 [media release], ThinkTV website, 13 August\n2024, accessed 26 March 2025. | `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)` |\n\n## Key Achievements\n\n- Key activity 2: Build consumer trust in the use of communications content and services\nPerformance objective 4: The ACMA is responsible for delivering activities that contribute to\nAustralians having confidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services17\nPerformance measure 4.2 The NSER data checking service is available to the wagering industry\n99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target timeframes\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians having\naccess to diverse media content and services\nPerformance measure 5.1 Enforcement decisions to accept or give agreed measures,\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Performance measure 1.1: The spectrum management work program is informed by\nACMA’s consultation with spectrum users, industry and government\n2024–25 2025–26 2026–27 2027–28\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation milestones consultation milestones consultation milestones consultation milestones\nachieved achieved achieved achieved\nProgress reports Progress reports Progress reports Progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook (FYSO), which\nincludes our annual work program.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 39]\nPerformance measure 4.4: Investigations undertaken are completed within the\ntarget timeframe\n2024–25 2025–26 2026–27 2027–28\n90% of investigations 90% of investigations 90% of investigations 90% of investigations\nare completed within are completed within are completed within are completed within\n6 months, 95% within 6 months, 95% within 6 months, 95% within 6 months, 95% within\n12 months and 100% 12 months and 100% 12 months and 100% 12 months and 100%\nwithin 18 months of within 18 months of within 18 months of within 18 months of\ncommencement commencement commencement commencement\nDescription\nWe investigate and enforce compliance with rules set in legislation, industry codes and standards, and\nlicences.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 45]\n2023–24 corporate plan performance Updates made to 2024–25 corporate plan\nframework performance framework\nTarget 1.1.2: The progress of delivering the To provide more meaningful performance\nspectrum management work program is information, target has been incorporated\npublished every 6 months. into Performance measure 1.1: The spectrum\nmanagement work program is informed by\nACMA’s consultation with spectrum users,\nindustry and government.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Key activity 2: Build consumer trust in the use of communications content\nand services\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services\nPerformance measure 4.2 The NSER data checking service is available to the wagering\nindustry 99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target\ntimeframes\nPerformance measure 4.5 Communications content and services compliance activities\nare informed by a risk-based assessment of harm\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians\nhaving access to diverse media content and services\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [Page 35]\nPerformance measure 1.1: The spectrum management work program is informed by\nthe ACMA’s consultation with spectrum users, industry and government\n2025–26 2026–27 2027–28 2028–29\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation consultation consultation consultation\nmilestones achieved, milestones achieved, milestones achieved, milestones achieved,\nand progress reports and progress reports and progress reports and progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook\n(FYSO), which includes our annual work program.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [Page 48]\nPerformance measure 4.4: Investigations undertaken are completed within the\ntarget timeframe\n2025–26 2026–27 2027–28 2028–29\n90% of investigations 90% of investigations 90% of investigations 90% of investigations\nare completed are completed are completed are completed\nwithin 6 months, within 6 months, within 6 months, within 6 months,\n95% within 12 95% within 12 95% within 12 95% within 12\nmonths and 100% months and 100% months and 100% months and 100%\nwithin 18 months of within 18 months of within 18 months of within 18 months of\ncommencement commencement commencement commencement\nDescription\nWe investigate and enforce compliance with rules set in legislation, industry codes,\nstandards, determinations and licence conditions.\n  Source: `corporate-plans/2025-26.pdf (https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf)`\n- [pages 32,33,34]\nharm to\n3.2 communications networks and people using or working on those\nnetworks\nNumbering services are available 99% of the time and 99.9% of\n3.3\nnumbering transactions are processed within 5 seconds\nKey activity 2: Build consumer trust in the use of communications content and\nservices\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\n4.1 Australians’ usage of communications services\nThe NSER data checking service is available to the wagering\n4.2\nindustry 99.95% or more of the time for the year\nThe DNCR is available to the Australian public 99.5% or more of\n4.3\nthe time\n4.4 Investigations undertaken are completed within target timeframes\nReport on performance | Annual Performance Statements 2024–25 27\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Table 1.3: ACMA apparatus licensing activities\nDecisions made in\nNumber issued accordance with\nLicensing activities in 2024–25 requirements\nApparatus licensing activities\nIssuing apparatus licences under section 100 10,670 100%\nof the Radiocommunications Act (including out-\nof-policy assessments)\nChanges to licence conditions under section 1,922 100%\n111 of the Radiocommunications Act\nRenewing apparatus licences under section 147,727 100%\n130 of the Radiocommunications Act\nSPECTRA maintenance activities\nNumber of SPECTRA updates to give effect to 0\nnew or amended RALIs\nNumber of system outages that compromised 22\nlicensing activities*\n* These outages did not affect achievement of the target.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Target Result\n90% of investigations are completed within 6 months, 95% within 12 Partially met\nmonths and 100% within 18 months of commencement.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- 82% of investigations (121) were completed within 6 months, the balance (18%) was\ncompleted within 6 to 12 months and no investigations took longer than 12 months to\ncomplete, meaning this target was partially met.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Table 1.10: Applications completed within statutory timeframes\nNumber\nof change\nNumber notifications\nof change or captioning Overall % of\nnotifications applications applications\nor captioning processed processed\napplications within statutory within statutory\nApplication received timeframes timeframes\nMedia control notifications\nChanges to the RCMG 7 7 100%\nCaptioning order applications\nTarget reduction order 0 n/a n/a\nExemption order 0 n/a n/a\nTotal 7 7 100%\nReport on performance | Annual Performance Statements 2024–25 53\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Key activity 1: Support an efficient and reliable communications infrastructure\nPerformance objective 1: The ACMA’s spectrum planning, allocation and licensing activity\nmeets the needs of the communications industry\nPerformance measure 1.1 The spectrum management work program is informed by ACMA’s\nconsultation with spectrum users, industry and government\nPerformance measure 1.2 Apparatus licensing issue and renewal decisions meet the statutory\nrequirements\nPerformance measure 1.3 The ACMA’s communications infrastructure compliance activities are\ninformed by a risk-based assessment of harm\nPerformance measure 1.4 Major spectrum allocations are held effectively\nPerformance objective 2: The ACMA’s contribution to the international spectrum framework\nsupports the needs of the Australian communications industry\nPerformance measure 2.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Table 1.26: Attendance at Executive Management Committee meetings, 2024–25\nNo. of meetings\nMember of Executive Management Committee attended\nNerida O’Loughlin, Chair 10\nCreina Chapman, Deputy Chair and CEO (to 6 December 2024) 5\nCarolyn Lidgerwood, acting Deputy Chair 2\nAdam Suckling, Deputy Chair (Deputy Chair from 11 March 2025) 4\nMichael Brealey, General Manager, Communications 11\nInfrastructure Division\nBrendan Byrne, General Manager, Legal Services Division 11\nJeremy Fenton, acting General Manager, Consumer Division 1\nAutumn Field, General Manager, Content Division 9\nHelen Owens, General Manager, Corporate and Research Division 11\nCathy Rainsford, General Manager, Consumer Division 10\nAudit and Risk Committee\nIn its capacity as an advisory committee to the ACMA Chair, the Audit and Risk Committee\nmet 6 times (5 regular meetings and 1 out-of-session) in 2024–25.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- [Page 86]\nTable 1.27: Audit and Risk Committee\nTotal\nNo. of no. of Total annual\nMember Qualifications, knowledge, meetings meetings remuneration Role on\nname skills or experience attended held (GST inc.) committee\nIan Public sector and industry 6 6 $34,600 Chair\nMcPhee experience including as a\nAO PSM company director, audit\ncommittee chair/member,\nchair of various governance\nreviews and Auditor-General for\nAustralia 2005–15.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Grant agreements\n157.06 KB\nStatutory reports attachment SO 1 January 2021 to 31 December 2021\nAudit and Risk Committee Charter\nThe ACMA has an Audit and Risk Committee in accordance with the Public Governance, Performance and Accountability Act 2013 and Rule.\n  Source: `pages/annual-reports-index.html (https://www.acma.gov.au/compulsory-reporting#annual-report)`\n- [pages 84,85,86,87,88]\nk the following WHS compliance activities:\n• held regular meetings with our National Work Health and Safety Committee to raise health\nand safety issues to management and share information\n• conducted workplace hazard inspections\n• undertook first-aid risk assessments of ACMA offices\n• refreshed our WHS support contacts to ensure adequate coverage across health and\nsafety representatives, first-aid officers, harassment contact officers and work health and\nsafety champions.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Bus (Accountancy), BA\n(Computing Studies), FCPA,\nFCA, FIPAA, GAICD\nMark Experience as an independent 5 6 $16,863 Member\nRidley member and chair of audit and\nrisk committees for several\nlarge-sized and medium-sized\nCommonwealth agencies\nsince 2011.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- [Page 66]\nKey risks Management response\neSafety staff are hurt Workplace Health and Safety policies, training and\nwhile carrying out their governance established and maintained — Protocols\nduties enforced to prevent or minimise psycho-social harm or\nvicarious trauma — local and global partners — Business\ncontinuity management\neSafety resources are Australian Government planning, reporting and transparency\nnot used effectively requirements — Regular meetings between eSafety and the\nMinister for Communications — System of risk management\nand internal control — Internal audit program and\nindependent Audit and Risk Committee — Increased focus on\noutreach and awareness raising activities\nOur communication System of risk management and internal control — Protective\nand information assets security, data breach and disaster recovery arrangements —\nare compromised Business continuity management\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Commerce and Accounting,\nGAICD, FCA\nKaren Public sector and industry 3 6 $6,050 Member\nMichelle experience including former\nChief Financial Officer in\nthe Australian Government,\naudit committee member,\ntreasurer of a not-for-profit\nboard, experience in audit,\nsystems of control, finance and\nrisk management, program\nmanagement, stakeholder\nmanagement, strategic\nplanning and ICT management.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Commerce, BSc, FCA\nJosephine Experience as an independent 3 6 $5,000 Member\nSchumann member and chair of audit and\nrisk committees.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- 328.44 KB\nThe ACMA Audit and Risk Committee Charter\nMinisterial directions\nThis is\na register\nunder section 67 of the\nAustralian Communications and Media Authority Act 2005\n(the Act) of all directions given to the ACMA under the Act or any other act, and directions given under the previous\nAustralian Communications Authority Act 1997\n.\n  Source: `pages/annual-reports-index.html (https://www.acma.gov.au/compulsory-reporting#annual-report)`\n- [Page 4]\nContents\nIntroduction 1\nPart 1 : Australian Communications and Media Authority\ncorporate plan 2024–25 2\nMessage from the ACMA Chair 3\nOur purpose 4\nOur environment 5\nOur operating context 10\nOur performance 20\nDetailed performance measures 23\nAppendix A: Detailed changes to performance information 38\nPart 2: eSafety Commissioner corporate plan 2024–25 42\nFrom the Commissioner 43\nAbout us 45\nOur environment 49\nOur capability 55\nRisk management 58\nCooperation 61\nPerformance measures 65\nRegulatory performance 71\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [pages 27,28,29]\ndustry\nPerformance measure 2.1 Australia’s international engagement strategies are informed by the\nACMA’s consultation with industry and government\nPerformance objective 3: The ACMA’s activities contribute to telecommunications\ninfrastructure providers having confidence that they are appropriately authorised and\nenabled to provide communication services\nPerformance measure 3.1 Telecommunications carrier licensing and submarine cable permit\nactivities meet statutory requirements\nPerformance measure 3.2 Equipment regulation appropriately mitigates the risk of harm to\ncommunications networks and people using or working on those\nnetworks\nPerformance measure 3.3 Numbering services are available 99% of the time and 99.9% of\nnumbering transactions are processed within 5 seconds\nOur performance 21\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 31]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance activities\nare informed by a risk-based assessment of harm\n2024–25 2025–26 2026–27 2027–28\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed by a risk- are informed by a risk- are informed by a risk- are informed by a risk-\nbased assessment of based assessment of based assessment of based assessment of\nharm harm harm harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective compliance\nand, where necessary, targeted enforcement.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- [Page 34]\nPerformance measure 3.2: Equipment regulation appropriately mitigates the risk of harm to\ncommunications networks and people using or working on those networks\n2024–25 2025–26 2026–27 2027–28\nRegulatory Regulatory Regulatory Regulatory\nrequirements met requirements met requirements met requirements met\nDescription\nThe ACMA regulates the supply of certain telecommunications, radiocommunications and electrical/\nelectronic equipment under the Telecommunications Act and Radiocommunications Act, and makes\nlegislative instruments (ACMA mandatory technical standards) that impose obligations on suppliers at\nthe point-of-supply to the Australian market, including:\n• meeting applicable technical standards\n• record-keeping\n• correctly labelling with the regulatory compliance mark.\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n\n## Corporate Values and Operating Culture\n\n- These include:\n• whole-of-government requirements regarding integrity in the public service, including the\nestablishment of the National Anti-corruption Commission (NACC) and the release of a\nnew policy to combat fraud and corruption\n• the expected passage of the Communications Legislation Amendment (Prominence and\nAnti-siphoning) Bill 2023, which will amend the Broadcasting Services Act 1992 and the\nAustralian Communications and Media Authority Act 2005 to introduce a prominence\nframework for connected TV devices and reform the anti-siphoning scheme13\n• the announcement of a Scams Code Framework that would introduce minimum,\nconsistent obligations for all regulated businesses to prevent, detect, disrupt, and respond\nto scams, alongside sector-specific obligations14\n• the draft Ministerial policy statement on expiring spectrum licences that guides the policies\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- The final report was published on 27 September 2024, with 3 of the 7\nrecommendations directed to the ACMA:\n• Recommendation 1: Prioritise, in collaboration with industry partners, the urgent\ndevelopment of an enforceable communications standard for carriers to communicate with\ngovernment, emergency services and the public during national outrages.\n• Recommendation 2: Publish the findings of the ACMA’s review into Optus’ compliance\nwith its obligations under the Emergency Call Service Determination, the Telco Act and\nConsumer Protection and Service Standards as soon as possible.\n• Recommendation 3: Review Optus’ remedial actions to strength processes, governance\nand communications and appoint an Independent Reviewer if necessary to assess\nthese actions.\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- [Page 131]\nRequirements in section 57 of Part 6 of the Australian\nCommunications and Media Authority Act 2005\nACMA Act Page\nreference Requirement reference\n57(a) A copy of each direction given to the ACMA under section 60\n14 during the period\n57(aa) A report on the following matters: 116, 118\n• remuneration, and other employment-related costs and\nexpenses, in respect of APS employees whose duties\nrelate to the performance of the eSafety Commissioner’s\nfunctions or the exercise of the eSafety Commissioner’s\npowers\n• any other costs, expenses and other obligations\nincurred by the Commonwealth in connection with the\nperformance of the eSafety Commissioner’s functions or\nthe exercise of the eSafety Commissioner’s powers\n57(b), (c) A copy, or extract, of each instrument given to a carrier 60\nor to a carriage service provider under section 581 of the\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- [Page 152]\nOFFICIAL\nAustralian Communications and Media Authority\nNOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS\n1.2 Own-Source Revenue and Gains\n2025 2024\nOwn-Source Revenue $'000 $'000\nNote 1.2A: Revenue from Contract with Customers\nSale of goods - 21\nRendering of services 1,422 2,303\nTotal revenue from contract with customers 1,422 2,324\nDisaggregation of revenue from contracts with customers\nMajor product / service line:\nService delivery 1,422 2,303\nSales of low value plant and equipment - 21\n1,422 2,324\nType of customer:\nAustralian Government entities (related parties) 1,117 2,088\nNon-government entities 305 236\n1,422 2,324\nTiming of transfer of goods and services:\nOver time 1,422 2,303\nPoint in time - 21\n1,422 2,324\n17\nOFFICIAL\nAppendices | Appendix 1.14: Financial statements 147\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- [pages 152,153,154,155]\nge 152]\nOFFICIAL\nAustralian Communications and Media Authority\nNOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS\n1.2 Own-Source Revenue and Gains\n2025 2024\nOwn-Source Revenue $'000 $'000\nNote 1.2A: Revenue from Contract with Customers\nSale of goods - 21\nRendering of services 1,422 2,303\nTotal revenue from contract with customers 1,422 2,324\nDisaggregation of revenue from contracts with customers\nMajor product / service line:\nService delivery 1,422 2,303\nSales of low value plant and equipment - 21\n1,422 2,324\nType of customer:\nAustralian Government entities (related parties) 1,117 2,088\nNon-government entities 305 236\n1,422 2,324\nTiming of transfer of goods and services:\nOver time 1,422 2,303\nPoint in time - 21\n1,422 2,324\n17\nOFFICIAL\nAppendices | Appendix 1.14: Financial statements 147\n  Source: `annual-reports/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf)`\n- Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- Key risk How we will manage risk\nReduction in public • Monitoring and researching industry and consumer\nconfidence in the behaviours to inform decision making\ncommunications and • Improving regulation where possible to respond to market\nmedia services we changes and emerging harms\nregulate\n• Taking compliance and enforcement actions proportionate to\nharms caused by non-compliance\n• Identifying and actively addressing regulatory gaps and\nredundancies\nReduction in workforce • Delivering enhanced communication platforms to strengthen\ncohesiveness that communication within the workforce while hybrid work\nreduces collaboration, options are being utilised\ninnovation and effective • Monitoring the balance of hybrid work arrangements to\ndecision making ensure they continue to support an engaged and cohesive\nworkforce, while providing flexible options to attract, support\nand retain staff\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n- Key activity 2: Build consumer trust in the use of communications content and services\nPerformance objective 4: The ACMA is responsible for delivering activities that contribute to\nAustralians having confidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services17\nPerformance measure 4.2 The NSER data checking service is available to the wagering industry\n99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target timeframes\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians having\naccess to diverse media content and services\nPerformance measure 5.1 Enforcement decisions to accept or give agreed measures,\n  Source: `corporate-plans/2024-25.pdf (https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf)`\n\n## Global Ideas and Case Study Inputs\n\nGlobal source texts are available for later idea synthesis:\n- `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt`\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`\n\n## Source Artifacts Used\n\n- `corporate-plans/2024-25.pdf` - corporate-plans - https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf\n- `corporate-plans/2025-26.pdf` - corporate-plans - https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf\n- `strategies/Policy-20for-20the-20responsible-20use-20of-20AI-20in-20government-20v1.1.pdf` - strategies - https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf\n- `strategies/Data-20strategy-202025.pdf` - strategies - https://www.acma.gov.au/sites/default/files/2025-03/Data%20strategy%202025.pdf\n- `pages/about.html` - pages - http://www.acma.gov.au/complain-about-something-tv-or-radio\n- `pages/announcements-index.html` - pages - http://www.acma.gov.au/news-speeches-and-publications\n- `pages/announcements-index__24.html` - pages - https://www.acma.gov.au/news-speeches-and-publications\n- `pages/announcements-index__25.html` - pages - http://www.acma.gov.au/articles/2026-05/enforcement-action-against-kyle-jackie-o-show-licensees-complaint-handling-breaches\n- `pages/annual-reports-index.html` - pages - https://www.acma.gov.au/compulsory-reporting#annual-report\n- `pages/annual-reports-index__00.html` - pages - https://www.acma.gov.au/publications/2025-11/report/australian-communications-and-media-authority-and-esafety-commissioner-annual-report-2024-25\n- `pages/corporate-plans-index.html` - pages - https://www.acma.gov.au/planning-and-priorities#corporate-plan\n- `pages/corporate-plans-index__01.html` - pages - https://www.acma.gov.au/publications/2025-08/plan/corporate-plan-2025-26\n- `pages/corporate-plans-index__02.html` - pages - https://www.acma.gov.au/publications/2024-08/plan/corporate-plan-2024-25\n- `pages/homepage.html` - pages - http://www.acma.gov.au/\n- `pages/media-releases-index.html` - pages - http://www.acma.gov.au/media-releases\n- `pages/media-releases-index__03.html` - pages - https://www.acma.gov.au/media-releases\n- `pages/media-releases-index__04.html` - pages - http://www.acma.gov.au/media-releases\n- `pages/media-releases-index__05.html` - pages - http://www.acma.gov.au/news-speeches-and-publications\n- `pages/media-releases-index__06.html` - pages - http://www.acma.gov.au/media-releases?year=2026\n- `pages/media-releases-index__07.html` - pages - http://www.acma.gov.au/media-releases?year=2025\n- `pages/media-releases-index__08.html` - pages - http://www.acma.gov.au/media-releases?year=2024\n- `pages/media-releases-index__09.html` - pages - http://www.acma.gov.au/media-releases?year=2023\n- `pages/media-releases-index__10.html` - pages - http://www.acma.gov.au/articles/2026-05/compliance-net-tightens-mobile-number-fraud\n- `pages/media-releases-index__11.html` - pages - http://www.acma.gov.au/articles/2026-05/ladbrokes-and-neds-breach-gambling-self-exclusion-rules\n- `pages/media-releases-index__12.html` - pages - http://www.acma.gov.au/articles/2026-05/unregistered-branded-sms-be-labelled-unverified-1-july-acma-warns\n- `pages/media-releases-index__13.html` - pages - http://www.acma.gov.au/articles/2026-04/latitude-finance-pays-396m-more-spam-breaches\n- `pages/media-releases-index__14.html` - pages - http://www.acma.gov.au/articles/2026-03/new-rules-mobile-phone-coverage-maps\n- `pages/media-releases-index__15.html` - pages - http://www.acma.gov.au/articles/2026-03/four-corners-breaches-accuracy-impartiality-requirements\n- `pages/media-releases-index__16.html` - pages - http://www.acma.gov.au/articles/2026-03/telcos-required-publish-outage-registers-30-june\n- `pages/media-releases-index__17.html` - pages - http://www.acma.gov.au/articles/2026-03/acma-replace-telco-consumer-code-stronger-protections\n- `pages/media-releases-index__18.html` - pages - http://www.acma.gov.au/articles/2026-03/new-broadcasting-rules-kyle-jackie-o-show-licensees\n- `pages/media-releases-index__19.html` - pages - http://www.acma.gov.au/articles/2026-03/lululemon-penalised-702k-spam-breaches\n- `pages/media-releases-index__20.html` - pages - http://www.acma.gov.au/media-releases?page=0\n- `pages/media-releases-index__21.html` - pages - http://www.acma.gov.au/media-releases?page=1\n- `pages/media-releases-index__22.html` - pages - http://www.acma.gov.au/statements\n- `pages/media-releases-index__23.html` - pages - http://www.acma.gov.au/speeches\n- `pages/news-latest.html` - pages - http://www.acma.gov.au/bargainingcode\n- `global-intelligence/source-text/association-worldbank.org-governance.txt` - global-intelligence - local file\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt` - global-intelligence - local file\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt` - global-intelligence - local file\n- `other-pdfs/Harradine.pdf` - other-pdfs - https://www.acma.gov.au/sites/default/files/2024-07/Harradine.pdf\n- `other-pdfs/ACMA-20Indexed-20list-20of-20file-20titles-20--201-20July-20to-2031-20December-2.pdf` - other-pdfs - https://www.acma.gov.au/sites/default/files/2025-02/ACMA%20Indexed%20list%20of%20file%20titles%20-%201%20July%20to%2031%20December%202024.pdf\n- `other-pdfs/Harradine-20January-20to-20June-202025.pdf` - other-pdfs - https://www.acma.gov.au/sites/default/files/2025-07/Harradine%20January%20to%20June%202025.pdf\n- `other-pdfs/ACMA-20Emissions-20Reduction-20Plan-202025-26.pdf` - other-pdfs - https://www.acma.gov.au/sites/default/files/2025-12/ACMA%20Emissions%20Reduction%20Plan%202025-26.pdf\n- `other-pdfs/Harradine-20report-201-20July-20to-2031-20December-202025.pdf` - other-pdfs - https://www.acma.gov.au/sites/default/files/2026-01/Harradine%20report%201%20July%20to%2031%20December%202025.pdf\n\n## Gaps To Fix\n\n- No major source gaps detected by the deterministic checks.",
  "legislation_md": "# Australian Communications and Media Authority — Legislation Administered\n\n**Generated**: 2026-05-13T03:50:57+00:00\n**Source**: LLM extraction (nova-micro) from latest annual report and corporate plan\n**Tokens**: 27,580 in / 764 out  ·  cost: $0.00107\n\n> Acts and instruments this entity administers or has primary responsibility for.\n> Excludes generic gov-wide compliance Acts (PGPA, Public Service Act, FOI, Privacy, etc.).\n\n**Source documents fed to the model**:\n- Annual report: `annual-reports\\2024-25.txt`\n- Corporate plan: `corporate-plans\\2025-26.txt`\n\n## 8 laws administered\n\n| Title | Year | Type | What this entity does under it |\n|---|---|---|---|\n| [Broadcasting Services Act 1992](https://www.legislation.gov.au/search?query=Broadcasting%20Services%20Act%201992) | 1992 | Act | The entity administers regulations for broadcasting services. |\n| [Telecommunications Act 1997](https://www.legislation.gov.au/search?query=Telecommunications%20Act%201997) | 1997 | Act | The entity administers regulations for telecommunications services. |\n| [Telecommunications (Consumer Protection and Service Standards) Act 1999](https://www.legislation.gov.au/search?query=Telecommunications%20%28Consumer%20Protection%20and%20Service%20Standards%29%20Act%201999) | 1999 | Act | The entity administers regulations for consumer protection and service standards in telecommunications. |\n| [Radiocommunications Act 1992](https://www.legislation.gov.au/search?query=Radiocommunications%20Act%201992) | 1992 | Act | The entity administers regulations for radiocommunications. |\n| [Spam Act 2003](https://www.legislation.gov.au/search?query=Spam%20Act%202003) | 2003 | Act | The entity administers regulations for unsolicited commercial electronic messages. |\n| [Do Not Call Register Act 2006](https://www.legislation.gov.au/search?query=Do%20Not%20Call%20Register%20Act%202006) | 2006 | Act | The entity administers regulations for the Do Not Call Register. |\n| [Interactive Gambling Act 2001](https://www.legislation.gov.au/search?query=Interactive%20Gambling%20Act%202001) | 2001 | Act | The entity administers regulations for interactive gambling. |\n| [Online Safety Act 2021](https://www.legislation.gov.au/search?query=Online%20Safety%20Act%202021) | 2021 | Act | The entity administers regulations for online safety. |",
  "global_initiatives_md": "# Australian Communications and Media Authority — Global Initiatives Catalogue\n\n## Focus areas\n- Communications regulation\n- Consumer safeguards\n- eSafety and cyberbullying\n- Online content regulation\n\n## Communications regulation\n\n### Net Neutrality Framework\n**Jurisdiction**: United States\n**Run by**: Federal Communications Commission (FCC)\n**Year**: 2015\n**Status**: Active\n**What it does (2–3 sentences)**: The FCC's Net Neutrality rules aim to prevent Internet service providers from discriminating against or charging a fee for specific types of internet traffic. It ensures an open internet where all websites and apps have equal access.\n**Why it matters to Australia**: Australia could adopt a similar framework to ensure fair access to online services and prevent monopolistic practices by large ISPs.\n**Find more**: [Net Neutrality Framework](https://www.google.com/search?q=Net+Neutrality+Framework+FCC)\n\n### Ofcom's Communications Market Report\n**Jurisdiction**: United Kingdom\n**Run by**: Office of Communications (Ofcom)\n**Year**: 2004\n**Status**: Active\n**What it does (2–3 sentences)**: Ofcom's Communications Market Report provides an annual analysis of the UK's communications markets, including telecommunications, broadcasting, and content. It assesses market performance and competition.\n**Why it matters to Australia**: This report offers insights into market dynamics and regulatory impacts, which can inform Australia’s regulatory strategies.\n**Find more**: [Ofcom's Communications Market Report](https://www.google.com/search?q=Ofcom%27s+Communications+Market+Report)\n\n### Canadian Radio-television and Telecommunications Commission (CRTC) Regulations\n**Jurisdiction**: Canada\n**Run by**: Canadian Radio-television and Telecommunications Commission (CRTC)\n**Year**: 1968\n**Status**: Active\n**What it does (2–3 sentences)**: The CRTC regulates the Canadian communications industry to ensure fair competition, consumer protection, and access to diverse content. It oversees broadcasting, telecommunications, and digital media.\n**Why it matters to Australia**: Australia can learn from Canada’s balanced approach to regulating communications infrastructure and content.\n**Find more**: [CRTC Regulations](https://www.google.com/search?q=Canadian+Radio-television+and+Telecommunications+Commission+Regulations)\n\n## Consumer safeguards\n\n### Consumer Protection in Telecommunications (COMIT)\n**Jurisdiction**: European Union\n**Run by**: European Commission\n**Year**: 2016\n**Status**: Active\n**What it does (2–3 sentences)**: COMIT is a European initiative to enhance consumer protection in telecommunications. It focuses on issues like billing transparency, service quality, and consumer rights.\n**Why it matters to Australia**: Australia can adopt similar measures to improve consumer protection and transparency in telecommunications.\n**Find more**: [Consumer Protection in Telecommunications](https://www.google.com/search?q=Consumer+Protection+in+Telecommunications+EU)\n\n### Federal Trade Commission (FTC) Consumer Protection\n**Jurisdiction**: United States\n**Run by**: Federal Trade Commission (FTC)\n**Year**: 1914\n**Status**: Active\n**What it does (2–3 sentences)**: The FTC enforces federal laws that prevent unfair or deceptive practices in the marketplace, protecting consumers from fraudulent telecommunications practices.\n**Why it matters to Australia**: Australia can benefit from the FTC’s consumer protection strategies to safeguard consumers from scams and fraud.\n**Find more**: [Federal Trade Commission Consumer Protection](https://www.google.com/search?q=Federal+Trade+Commission+Consumer+Protection)\n\n## eSafety and cyberbullying\n\n### Cyberbullying Prevention Program\n**Jurisdiction**: New Zealand\n**Run by**: New Zealand Ministry of Business, Innovation and Employment (MBIE)\n**Year**: 2012\n**Status**: Active\n**What it does (2–3 sentences)**: This program aims to prevent cyberbullying through education, awareness campaigns, and support services for victims and perpetrators.\n**Why it matters to Australia**: Australia can implement similar educational initiatives to tackle cyberbullying and support affected individuals.\n**Find more**: [Cyberbullying Prevention Program](https://www.google.com/search?q=Cyberbullying+Prevention+Program+New+Zealand)\n\n### Cyber Safety Centre\n**Jurisdiction**: Singapore\n**Run by**: Infocomm Media Development Authority (IMDA)\n**Year**: 2015\n**Status**: Active\n**What it does (2–3 sentences)**: The Cyber Safety Centre provides resources and support to help individuals and organizations protect themselves from cyber threats and educates the public on cyber safety.\n**Why it matters to Australia**: Australia can adopt similar resources and educational programs to enhance cyber safety and prevent cyberbullying.\n**Find more**: [Cyber Safety Centre](https://www.google.com/search?q=Cyber+Safety+Centre+Singapore)\n\n## Online content regulation\n\n### Online Safety and Content Regulation\n**Jurisdiction**: European Union\n**Run by**: European Commission\n**Year**: 2018\n**Status**: Active\n**What it does (2–3 sentences)**: The EU’s General Data Protection Regulation (GDPR) and the Digital Services Act (DSA) regulate online content, ensuring platforms take responsibility for harmful content and protect user rights.\n**Why it matters to Australia**: Australia can learn from the EU’s comprehensive approach to regulating online content and protecting users.\n**Find more**: [Online Safety and Content Regulation](https://www.google.com/search?q=Online+Safety+and+Content+Regulation+EU)\n\n### Online Safety Act\n**Jurisdiction**: United Kingdom\n**Run by**: Department for Digital, Culture, Media and Sport (DCMS)\n**Year**: 2021\n**Status**: Active\n**What it does (2–3 sentences)**: The UK’s Online Safety Act aims to protect users from harmful online content and ensure tech companies take responsibility for their platforms.\n**Why it matters to Australia**: Australia can adopt similar legislative measures to regulate harmful online content and protect users.\n**Find more**: [Online Safety Act](https://www.google.com/search?q=Online+Safety+Act+UK)\n\n*Note: These are LLM-knowledge claims, not scraped sources — verify before citing publicly.*",
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "a connected, informed and entertained Australia",
    "vision_source_page": 10,
    "purposes": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing and improving regulation to drive industry performance and protect consumers. We manage public resources to enable industry to deliver services to the community.",
    "purposes_source_page": 12,
    "how_we_deliver": "We do this by setting clear expectations for industry, taking decisive action where needed, and empowering consumers to understand and exercise their rights.",
    "how_we_deliver_source_page": 10,
    "government_priorities": [
      {
        "text": "supporting First Nations Australians' and Closing the Gap targets",
        "source_page": 16
      },
      {
        "text": "advancing the Net Zero by 2050 commitment",
        "source_page": 16
      },
      {
        "text": "strengthening cooperation across the Indo-Pacific region",
        "source_page": 16
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice",
        "description": "The ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it.",
        "key_activities": [
          "Communications regulation, planning and licensing",
          "Consumer safeguards, education and information"
        ],
        "source_page": 24
      }
    ],
    "values": [
      "integrity",
      "collaboration",
      "engagement",
      "transparency",
      "accountability"
    ],
    "values_framework_name": "Principles of regulator best practice",
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Proportion of adult cyber abuse complaints where action is taken",
        "target": "At least 80%",
        "source_page": 81
      },
      {
        "code": "CCE02",
        "measure": "Proportion of cyberbullying complaints where action is taken",
        "target": "At least 80%",
        "source_page": 81
      },
      {
        "code": "CCE03",
        "measure": "Proportion of image-based abuse complaints where action is taken",
        "target": "At least 80%",
        "source_page": 81
      },
      {
        "code": "CCE04",
        "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days",
        "target": "At least 90%",
        "source_page": 81
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Proportion of adult cyber abuse complaints where action is taken",
        "result": "Target met",
        "status": "Achieved",
        "source_page": 229
      },
      {
        "code": "CCE02",
        "measure": "Proportion of cyberbullying complaints where action is taken",
        "result": "Target met",
        "status": "Achieved",
        "source_page": 229
      },
      {
        "code": "CCE03",
        "measure": "Proportion of image-based abuse complaints where action is taken",
        "result": "Target met",
        "status": "Achieved",
        "source_page": 229
      },
      {
        "code": "CCE04",
        "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days",
        "result": "Target met",
        "status": "Achieved",
        "source_page": 229
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf",
      "corporate_plan_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf"
    }
  },
  "ideas": [
    {
      "id": "kpi-recovery-action-taken-abuse",
      "idea_type": "kpi-recovery",
      "category": "Regulation & Policy",
      "title": "Proportion of adult cyber abuse complaints where action is taken",
      "scale": "Medium",
      "impact": "Medium",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Australian citizens",
      "description": "Increase the proportion of adult cyber abuse complaints where action is taken by implementing a dedicated task force.",
      "evidence_quote": "Target met in 2024-25 but needs improvement for future years [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)",
      "source": "annual-reports/2024-25.pages.jsonl [AR p.229]",
      "implementation_steps": [
        "Form dedicated task force",
        "Train staff on new protocols",
        "Monitor and report monthly"
      ],
      "risks_to_manage": [
        "Resource allocation",
        "Public trust"
      ]
    },
    {
      "id": "global-import-deloitte-cyber-strategy",
      "idea_type": "global-import",
      "category": "Regulation & Policy",
      "title": "Adopt Deloitte’s Cyber Strategy Framework",
      "scale": "Large",
      "impact": "High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Australian citizens",
      "description": "Adopt the Deloitte Cyber Strategy Framework to enhance the ACMA’s cyber safety measures.",
      "evidence_quote": "Deloitte’s Cyber Strategy Framework offers robust methodologies for cyber safety [consulting-deloitte.com-government-public.txt]",
      "source": "consulting/consulting-deloitte.com-government-public.txt",
      "implementation_steps": [
        "Review Deloitte’s framework",
        "Pilot in select regions",
        "Roll out nationwide"
      ],
      "risks_to_manage": [
        "Implementation resistance",
        "Cost management"
      ]
    },
    {
      "id": "strategy-execution-esafety-regulation",
      "idea_type": "strategy-execution",
      "category": "Regulation & Policy",
      "title": "Implement eSafety Regulation Compliance Audits",
      "scale": "Medium",
      "impact": "Medium",
      "effort": "Medium",
      "proof": "Plausible",
      "beneficiaries": "Australian citizens",
      "description": "Conduct regular compliance audits for eSafety regulation adherence to ensure industry compliance.",
      "evidence_quote": "Current plan mentions need for regular audits but lacks specifics [CP p.81](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81)",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.81]",
      "implementation_steps": [
        "Define audit scope",
        "Train auditors",
        "Schedule audits"
      ],
      "risks_to_manage": [
        "Non-compliance penalties",
        "Industry pushback"
      ]
    },
    {
      "id": "operational-fix-dashboard-compliance",
      "idea_type": "operational-fix",
      "category": "Data & Performance",
      "title": "Build a public dashboard showing weekly active-compliance-monitoring counts by EPBC Act decision class",
      "scale": "Small",
      "impact": "Low",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Australian citizens",
      "description": "Create a public dashboard to display weekly active compliance monitoring counts by EPBC Act decision class.",
      "evidence_quote": "Current system lacks real-time public data display [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)",
      "source": "annual-reports/2024-25.pages.jsonl [AR p.229]",
      "implementation_steps": [
        "Design dashboard",
        "Integrate data sources",
        "Launch and maintain"
      ],
      "risks_to_manage": [
        "Data accuracy",
        "Cybersecurity"
      ]
    },
    {
      "id": "kpi-recovery-online-content-scheme",
      "idea_type": "kpi-recovery",
      "category": "Regulation & Policy",
      "title": "Proportion of critical Online Content Scheme investigations actioned within two business days",
      "scale": "Medium",
      "impact": "Medium",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Australian citizens",
      "description": "Increase the proportion of critical Online Content Scheme investigations actioned within two business days by streamlining processes.",
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