{ "entity_id": "O-000929", "folder": "Australian-Competition-and-Consumer-Commission", "name": "Australian Competition and Consumer Commission", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Treasury", "website": "http://www.accc.gov.au", "data_status": "inherited", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": true, "has_global_initiatives_text": true, "has_ideas": true, "has_artifacts": true, "n_ideas": 8, "n_legislation": 5, "n_artifacts": 10, "n_kpi_targets": 6, "n_kpi_results": 30, "n_outcomes": 6, "verified_own_data": false, "vision_shared_with_n_others": 16 }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "The ACCC’s purpose is to make markets work for consumers, now and in the future. [CP p.5]", "official_site_url": "http://www.accc.gov.au", "source_documents": [ { "type": "annual_report", "title": "Download publication (9.21 MB - PDF) 9.21 MB", "url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Download publication (5.23 MB - PDF) 5.23 MB", "url": "http://www.accc.gov.au/system/files/annual-report-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Download publication (3.43 MB - PDF) 3.43 MB", "url": "http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf", "period": "2017-18", "confidence": "high" }, { "type": "corporate_plan", "title": "Download publication (2.12 MB - PDF) 2.12 MB", "url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "period": "2025-26", "confidence": "high" }, { "type": "corporate_plan", "title": "Download publication (3.03 MB - PDF) 3.03 MB", "url": "http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf", "period": "2024-25", "confidence": "high" } ], "purpose": { "text": "The ACCC’s purpose is to make markets work for consumers, now and in the future. [CP p.5]", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 5, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=5" }, "vision": { "text": "null", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": null, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf" }, "strategic_priorities": [ { "title": "Address anti-competitive conduct and promote competition", "description": "Address anti-competitive conduct and promote competition", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 37, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=37" }, { "title": "Prevent anti-competitive mergers", "description": "Prevent anti-competitive mergers", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 54, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=54" }, { "title": "Improve competition and choice by ensuring safe, secure and privacy focused data sharing by consumers through the Consum", "description": "Improve competition and choice by ensuring safe, secure and privacy focused data sharing by consumers through the Consumer Data Right and Digital ID systems", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 21, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=21" }, { "title": "Protect consumers from misleading and deceptive conduct and scams, and promote fair trading", "description": "Protect consumers from misleading and deceptive conduct and scams, and promote fair trading", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 23, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=23" }, { "title": "Protect consumers from unsafe products", "description": "Protect consumers from unsafe products", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 26, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=26" }, { "title": "Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers", "description": "Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 28, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=28" } ], "values": [ { "name": "Independent", "description": "", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Strategic", "description": "", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Trustworthy", "description": "", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Informed", "description": "", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Inclusive", "description": "", "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": null } ], "outcomes": [ { "name": "Strategic objective 1: Address anti-competitive conduct and promote competition", "description": "We will continue to use our full suite of regulatory tools, including enforcement, to address consumer and competition concerns that have the greatest impact on Australians and on the Australian economy. [CP p.6]", "activities": [ "Sectors such as supermarkets and retail", "Telecommunications", "Energy and other essential services", "Enforcement investigations into potentially false or misleading environmental claims" ], "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 6, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=6" }, { "name": "Strategic objective 2: Prevent anti-competitive mergers", "description": "Implementing the mandatory merger control regime is a key focus for the ACCC in the year ahead. These reforms strengthen the protection and the promotion of competition in Australian markets by ensuring that the level of market concentration is effectively scrutinised, with the ACCC equipped to identify and prevent mergers that pose the greatest risk of harm. [CP p.19]", "activities": [ "Equipping the ACCC to identify and prevent mergers that pose the greatest risk of harm" ], "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=19" }, { "name": "Strategic objective 3: Improve competition and choice by facilitating safe and secure data sharing by consumers through the Consumer Data Right", "description": "In our roles as economic and infrastructure regulators, and through our responsibilities under the Consumer Data Right and Digital Identity frameworks, we are working to increase transparency, competition and individual control over data in both established and emerging markets, driving efficient and productive outcomes that provide the best outcomes for consumers. [CP p.8]", "activities": [ "Regulatory, enforcement, product safety, and digital regulation and service delivery remits" ], "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 8, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8" }, { "name": "Strategic objective 4: Protect consumers from misleading and deceptive conduct and scams, and promote fair trading", "description": "The ACCC also strongly supports reforms for digital markets in Australia to promote effective competition, unlock broader opportunities for innovation, lower prices and provide better services for the benefit of Australian consumers and businesses who rely on critical intermediary digital platform services. [CP p.8]", "activities": [ "Supporting the implementation of a new Scam Prevention Framework", "Advocating for the introduction of a prohibition on unfair trading practices" ], "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 8, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8" }, { "name": "Strategic objective 5: Protect consumers from unsafe products", "description": "The ACCC is also committed to addressing emerging harms across the digital economy in more coordinated and proactive ways. We work to achieve this through our regulatory, enforcement, product safety, and digital regulation and service delivery remits. [CP p.8]", "activities": [ "Regulatory, enforcement, product safety, and digital regulation and service delivery remits" ], "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 8, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8" }, { "name": "Strategic objective 6: Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers", "description": "In our roles as economic and infrastructure regulators, and through our responsibilities under the Consumer Data Right and Digital Identity frameworks, we are working to increase transparency, competition and individual control over data in both established and emerging markets, driving efficient and productive outcomes that provide the best outcomes for consumers. [CP p.8]", "activities": [ "Regulatory, enforcement, product safety, and digital regulation and service delivery remits" ], "source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "source_page": 8, "source_deep_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8" } ], "performance_measures": [ { "code": "CCE01", "measure": "Effectiveness survey ‘index score’ (out of 100) that key stakeholders agree the ACCC effectively adopts a whole-of-system perspective", "target": "70", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "target_source_page": 64, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 10 }, { "code": "CCE02", "measure": "Effectiveness survey ‘index score’ (out of 100) that key stakeholders agree the ACCC effectively manages risks proportionately and maintains essential safeguards while minimising regulatory burden", "target": "70", "latest_result": "$1.695 million", "status": "Achieved", "target_source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "target_source_page": 64, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 11 }, { "code": "CCE03", "measure": "The AER’s reports inform debate about Australia’s energy future and regulatory landscape", "target": "60%", "latest_result": "Published", "status": "Achieved", "target_source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "target_source_page": 67, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 10 }, { "code": "CCE04", "measure": "AER stakeholders’ agreement with the following statements: The AER engages effectively with its stakeholders", "target": "69%", "latest_result": "Over 2 million impressions across Australia", "status": "Achieved", "target_source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "target_source_page": 67, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 11 }, { "code": "CCE05", "measure": "AER stakeholders’ agreement with the following statements: The AER shows leadership in pursuing or promoting priority issues in the energy sector", "target": "66%", "latest_result": "Support for 13 opportunities to improve the framework", "status": "Achieved", "target_source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "target_source_page": 67, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 11 }, { "code": "CCE06", "measure": "Reach of AER communication activities", "target": "31,500", "latest_result": "Published", "status": "Achieved", "target_source_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "target_source_page": 67, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 10 }, { "code": "CCE07", "measure": "Retail energy market regulation", "target": "", "latest_result": "Analysis of performance", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE08", "measure": "Wholesale energy market monitoring and regulation", "target": "", "latest_result": "Analysis of performance", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE09", "measure": "Small Business and Franchising Consultative Committee", "target": "", "latest_result": "Engagement with small businesses", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE10", "measure": "Product safety", "target": "", "latest_result": "Compliance and enforcement activities", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE11", "measure": "Consumer protection", "target": "", "latest_result": "Penalties imposed on major companies", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE12", "measure": "Digital economy", "target": "", "latest_result": "Targeted enforcement action", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE13", "measure": "Infrastructure regulation", "target": "", "latest_result": "Regulated energy networks", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE14", "measure": "Consumer Data Right (CDR)", "target": "", "latest_result": "Enforcement in this area included the highest penalty for alleged contravention of the CDR Rules to date", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE15", "measure": "Digital ID", "target": "", "latest_result": "Phased expansion of the Australian Government Digital Identity System", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE16", "measure": "Mergers and exemptions", "target": "", "latest_result": "Enforceable undertakings from major businesses", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE17", "measure": "Consumer Product Safety", "target": "", "latest_result": "Enforcement of button battery requirements", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE18", "measure": "Environmental claims", "target": "", "latest_result": "Proportionate enforcement action to address false and misleading green claims", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE19", "measure": "Energy markets", "target": "", "latest_result": "Revenue determinations for energy businesses", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE20", "measure": "Energy networks regulation", "target": "", "latest_result": "Decisions for electricity businesses", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE21", "measure": "Energy innovation", "target": "", "latest_result": "Energy Innovation Toolkit", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE22", "measure": "Energy affordability", "target": "", "latest_result": "AER’s role in assessing contingent project applications", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE23", "measure": "Energy customer experience", "target": "", "latest_result": "Technical improvements to the Energy Made Easy (EME) website", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE24", "measure": "Energy regulatory frameworks", "target": "", "latest_result": "Draft decision for the Review of the exemptions framework for embedded networks", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE25", "measure": "Energy policy", "target": "", "latest_result": "Partnership with the Department of Foreign Affairs and Trade", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE26", "measure": "Energy market surveillance", "target": "", "latest_result": "Reports on instances when the electricity spot market 30-minute price exceeded $5,000/MWh", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE27", "measure": "Energy market transparency", "target": "", "latest_result": "Gas pipeline monitoring and transparency report", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE28", "measure": "Energy market efficiency", "target": "", "latest_result": "Wholesale Electricity Markets Performance Report", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE29", "measure": "Energy market volatility management", "target": "", "latest_result": "Wholesale Electricity Markets Performance Report", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 }, { "code": "CCE30", "measure": "Energy market investment signals", "target": "", "latest_result": "Wholesale Electricity Markets Performance Report", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "result_source_page": 32 } ], "document_alignment_terms": { "must_support": [ "The ACCC’s purpose is to make markets work for consumers, now and in the future. [CP p.5]", "null", "Address anti-competitive conduct and promote competition", "Prevent anti-competitive mergers", "Improve competition and choice by ensuring safe, secure and privacy focused data sharing by consumers through the Consumer Data Right and Digital ID systems", "Protect consumers from misleading and deceptive conduct and scams, and promote fair trading", "Protect consumers from unsafe products", "Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers" ], "watch_terms": [ "Effectiveness survey ‘index score’ (out of 100) that key stakeholders agree the ACCC effectively adopts a whole-of-system perspective", "Effectiveness survey ‘index score’ (out of 100) that key stakeholders agree the ACCC effectively manages risks proportionately and maintains essential safeguards while minimising regulatory burden", "The AER’s reports inform debate about Australia’s energy future and regulatory landscape", "AER stakeholders’ agreement with the following statements: The AER engages effectively with its stakeholders", "AER stakeholders’ agreement with the following statements: The AER shows leadership in pursuing or promoting priority issues in the energy sector", "Reach of AER communication activities", "Retail energy market regulation", "Wholesale energy market monitoring and regulation", "Small Business and Franchising Consultative Committee", "Product safety", "Consumer protection", "Digital economy" ], "avoid_claiming_without_evidence": [] }, "review_note": "This entity appears to share a parent or related entity's strategy text; verify its own strategy before publishing." }, "strategy_brief_md": "# Australian Competition and Consumer Commission — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)\n**Corporate Plan**: [2025-26](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf)\n\n## Vision\n\n> null\n\n## Our purpose / purposes\n\n> The ACCC’s purpose is to make markets work for consumers, now and in the future. [CP p.5](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=5) [[CP p.5](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=5)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=5)]\n\n## How we deliver\n\n> To deliver our program and achieve our purpose, we focus our resources on key activities to achieve the 7 strategic objectives shown in Figure 1. [CP p.6](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=6) [[CP p.6](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=6)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=6)]\n\n## Government priorities for this department\n\n- Address anti-competitive conduct and promote competition [[CP p.37](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=37)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=37)]\n- Prevent anti-competitive mergers [[CP p.54](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=54)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=54)]\n- Improve competition and choice by ensuring safe, secure and privacy focused data sharing by consumers through the Consumer Data Right and Digital ID systems [[CP p.21](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=21)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=21)]\n- Protect consumers from misleading and deceptive conduct and scams, and promote fair trading [[CP p.23](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=23)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=23)]\n- Protect consumers from unsafe products [[CP p.26](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=26)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=26)]\n- Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers [[CP p.28](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=28)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=28)]\n\n## Outcomes\n\n### Strategic objective 1: Address anti-competitive conduct and promote competition\nWe will continue to use our full suite of regulatory tools, including enforcement, to address consumer and competition concerns that have the greatest impact on Australians and on the Australian economy. [CP p.6](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=6) [[CP p.6](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=6)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=6)]\n\n**Key activities:**\n- Sectors such as supermarkets and retail\n- Telecommunications\n- Energy and other essential services\n- Enforcement investigations into potentially false or misleading environmental claims\n\n### Strategic objective 2: Prevent anti-competitive mergers\nImplementing the mandatory merger control regime is a key focus for the ACCC in the year ahead. These reforms strengthen the protection and the promotion of competition in Australian markets by ensuring that the level of market concentration is effectively scrutinised, with the ACCC equipped to identify and prevent mergers that pose the greatest risk of harm. [CP p.19](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=19) [[CP p.19](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=19)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=19)]\n\n**Key activities:**\n- Equipping the ACCC to identify and prevent mergers that pose the greatest risk of harm\n\n### Strategic objective 3: Improve competition and choice by facilitating safe and secure data sharing by consumers through the Consumer Data Right\nIn our roles as economic and infrastructure regulators, and through our responsibilities under the Consumer Data Right and Digital Identity frameworks, we are working to increase transparency, competition and individual control over data in both established and emerging markets, driving efficient and productive outcomes that provide the best outcomes for consumers. [CP p.8](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8) [[CP p.8](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8)]\n\n**Key activities:**\n- Regulatory, enforcement, product safety, and digital regulation and service delivery remits\n\n### Strategic objective 4: Protect consumers from misleading and deceptive conduct and scams, and promote fair trading\nThe ACCC also strongly supports reforms for digital markets in Australia to promote effective competition, unlock broader opportunities for innovation, lower prices and provide better services for the benefit of Australian consumers and businesses who rely on critical intermediary digital platform services. [CP p.8](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8) [[CP p.8](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8)]\n\n**Key activities:**\n- Supporting the implementation of a new Scam Prevention Framework\n- Advocating for the introduction of a prohibition on unfair trading practices\n\n### Strategic objective 5: Protect consumers from unsafe products\nThe ACCC is also committed to addressing emerging harms across the digital economy in more coordinated and proactive ways. We work to achieve this through our regulatory, enforcement, product safety, and digital regulation and service delivery remits. [CP p.8](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8) [[CP p.8](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8)]\n\n**Key activities:**\n- Regulatory, enforcement, product safety, and digital regulation and service delivery remits\n\n### Strategic objective 6: Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers\nIn our roles as economic and infrastructure regulators, and through our responsibilities under the Consumer Data Right and Digital Identity frameworks, we are working to increase transparency, competition and individual control over data in both established and emerging markets, driving efficient and productive outcomes that provide the best outcomes for consumers. [CP p.8](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8) [[CP p.8](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=8)]\n\n**Key activities:**\n- Regulatory, enforcement, product safety, and digital regulation and service delivery remits\n\n## Values and principles\n\n_null_\n\n- Independent\n- Strategic\n- Trustworthy\n- Informed\n- Inclusive\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Effectiveness survey ‘index score’ (out of 100) that key stakeholders agree the ACCC effectively adopts a whole-of-system perspective | 70 | [CP p.64](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=64)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=64) |\n| CCE02 | Effectiveness survey ‘index score’ (out of 100) that key stakeholders agree the ACCC effectively manages risks proportionately and maintains essential safeguards while minimising regulatory burden | 70 | [CP p.64](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=64)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=64) |\n| CCE03 | The AER’s reports inform debate about Australia’s energy future and regulatory landscape | 60% | [CP p.67](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=67)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=67) |\n| CCE04 | AER stakeholders’ agreement with the following statements: The AER engages effectively with its stakeholders | 69% | [CP p.67](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=67)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=67) |\n| CCE05 | AER stakeholders’ agreement with the following statements: The AER shows leadership in pursuing or promoting priority issues in the energy sector | 66% | [CP p.67](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=67)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=67) |\n| CCE06 | Reach of AER communication activities | 31,500 | [CP p.67](http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=67)(http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf#page=67) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Federal Court penalties awarded | Target met | Achieved | [AR p.10](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=10)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=10) |\n| CCE02 | Regulated entities paid infringement notices | $1.695 million | Achieved | [AR p.11](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=11)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=11) |\n| CCE03 | Wholesale Electricity Markets Performance Report | Published | Achieved | [AR p.10](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=10)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=10) |\n| CCE04 | Energy Made Easy (EME) website | Over 2 million impressions across Australia | Achieved | [AR p.11](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=11)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=11) |\n| CCE05 | Energy and Climate Change Ministerial Council’s work program | Support for 13 opportunities to improve the framework | Achieved | [AR p.11](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=11)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=11) |\n| CCE06 | Electricity and gas network performance report | Published | Achieved | [AR p.10](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=10)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=10) |\n| CCE07 | Retail energy market regulation | Analysis of performance | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE08 | Wholesale energy market monitoring and regulation | Analysis of performance | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE09 | Small Business and Franchising Consultative Committee | Engagement with small businesses | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE10 | Product safety | Compliance and enforcement activities | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE11 | Consumer protection | Penalties imposed on major companies | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE12 | Digital economy | Targeted enforcement action | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE13 | Infrastructure regulation | Regulated energy networks | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE14 | Consumer Data Right (CDR) | Enforcement in this area included the highest penalty for alleged contravention of the CDR Rules to date | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE15 | Digital ID | Phased expansion of the Australian Government Digital Identity System | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE16 | Mergers and exemptions | Enforceable undertakings from major businesses | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE17 | Consumer Product Safety | Enforcement of button battery requirements | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE18 | Environmental claims | Proportionate enforcement action to address false and misleading green claims | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE19 | Energy markets | Revenue determinations for energy businesses | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE20 | Energy networks regulation | Decisions for electricity businesses | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE21 | Energy innovation | Energy Innovation Toolkit | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE22 | Energy affordability | AER’s role in assessing contingent project applications | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE23 | Energy customer experience | Technical improvements to the Energy Made Easy (EME) website | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE24 | Energy regulatory frameworks | Draft decision for the Review of the exemptions framework for embedded networks | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE25 | Energy policy | Partnership with the Department of Foreign Affairs and Trade | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE26 | Energy market surveillance | Reports on instances when the electricity spot market 30-minute price exceeded $5,000/MWh | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE27 | Energy market transparency | Gas pipeline monitoring and transparency report | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE28 | Energy market efficiency | Wholesale Electricity Markets Performance Report | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE29 | Energy market volatility management | Wholesale Electricity Markets Performance Report | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |\n| CCE30 | Energy market investment signals | Wholesale Electricity Markets Performance Report | Achieved | [AR p.32](http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32)(http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf#page=32) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Australian Competition and Consumer Commission - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T21:50:25.780384+00:00\n**Entity ID**: O-000929\n**Entity type**: Non-corporate Commonwealth Entity\n**Jurisdiction**: Commonwealth\n**Portfolio**: Treasury\n**Website**: http://www.accc.gov.au\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 3 |\n| corporate-plans | 2 |\n| global-intelligence | 4 |\n| other-pdfs | 5 |\n| pages | 43 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 43]\nStrategic objective 7: Improve our own systems, capabilities and ways of working\nƒ Key activity 7.1 – Support our people to develop and meet their full potential and facilitate a diverse, respectful\nand inclusive culture\nƒ Key activity 7.2 – Modernise our ICT, improve the reliability, flexibility and security of our business and data\nsystems, and enhance our data capabilities\nƒ Key activity 7.3 – Adapt our ways of working to allow resources to be used flexibly to meet changing priorities\nand to adopt innovative practices commensurate with the level of risk\nƒ Key activity 7.4 – Further develop our standing as a world-class independent regulator through external\nengagement and internal collaboration to support robust and transparent decision making that is responsive to\ncomplex challenges and demands\nProgram 1.2 AER: Strategic objectives and key\nactivities to achieve our purpose\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- Table 3.2: ACCC purpose, strategic objectives and key activities\nPurpose: Making markets work for consumers, now and in the future\nStrategic objective 1: Address anti-competitive conduct and promote competition\nƒ Key activity 1.1 – initiate enforcement and compliance actions to address harm to consumers and businesses resulting\nfrom anti-competitive conduct\nƒ Key activity 1.2 – make decisions on authorisation, notification and certification trade mark applications in the public\ninterest\nƒ Key activity 1.3 – undertake market studies and inquiries to contribute to improved market outcomes\nStrategic objective 2: Prevent anti-competitive mergers\nƒ Key activity 2.1 – assess mergers to prevent changes in market structures that substantially lessen competition\nStrategic objective 3: Improve competition and choice by facilitating safe and secure data sharing by consumers\n Source: `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf (http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf)`\n- [Page 45]\n3\n38 38 ACCC and AER Annual Report 2021–22\nTNEMETATS\nECNAMROFREP\nLAUNNA\nProgram 1.2 AER: Strategic objectives and key activities\nto achieve our purpose\nAs set out in our Corporate Plan, the AER has 4 strategic objectives that guide the key activities\nwe undertake to achieve our purpose and deliver the Outcome set by the Australian Government.\n Source: `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf (http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf)`\n- [Page 32]\nProgram 1.1 ACCC: Strategic objectives to achieve\nour purpose\nAs set out in the Corporate Plan 2024–25, the ACCC has 7 strategic objectives that guide\nthe key activities it undertakes to achieve its purpose and deliver the outcome set by the\nAustralian Government.\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n\n### Role and Functions\n\n- [Page 136]\n4 Agree\n5 Strongly Agree\n6 Don’t know\n9 Why have you given that rating?\n_____________________________________________________________________________\n_____________________________________________________________________________\n_____________________________________________________________________________\nActions undertaken by regulators are proportionate to the\nregulatory risk being managed\n10 Thinking about your experience over the past 12-18 months with the ACCC concerning its\n role, please rate the extent to which you agree or disagree with the\nfollowing statements:\nNeither\nStrongly Strongly Don’t\nDisagree Agree nor Agree\nDisagree Agree Know\nDisagree\na The ACCC applies a risk based,\nproportionate approach to\ncompliance obligations, 1 2 3 4 5 6\nenforcement actions and\nregulatory decisions\nb The ACCC’s strategies,\nactivities and enforcement\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- [Page 14]\nKey risk How the risk is managed\nFailure to effectively ƒ Oversight of the agency’s work program by the ACCC’s governance and\nadapt to and manage management processes.\nthe increasing\nƒ Regular strategic planning and prioritising process (including horizon scanning).\nscope and diversity\nof the agency’s ƒ Detailed business and corporate planning processes.\nportfolio of work or\nƒ Regular engagement and liaison with key external stakeholders, particularly on matters\na major failure in the\nrelating to, or impacting, the ACCC’s role and functions.\nexecution of a key\nagency function\nSerious findings ƒ Robust internal policies, procedures and frameworks for integrity matters.\nof a lack of\nƒ Regular audit and assurance activities on integrity matters.\nintegrity, major\nnoncompliance ƒ Implementation of recommendations from the Australian National Audit Office probity\n Source: `corporate-plans/2025-26.pdf (http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf)`\n- [Page 15]\nKey risk How the risk is managed\nFailure to effectively ƒ Oversight by the ACCC’s governance and management processes of agency\nadapt to and manage work program.\nthe increasing scope\nƒ Regular strategic planning and prioritising process (including horizon scanning).\nand diversity of the\nagency’s portfolio of ƒ Detailed business and corporate planning processes.\nwork\nƒ Regular engagement and liaison with key external stakeholders, particularly in relation\nto matters relating to, or impacting, the ACCC’s role and functions.\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n- Principle 1 – Continuous improvement and building\ntrust: regulators adopt a whole-of-system perspective,\ncontinuously improving their performance, capability\nand culture to build trust and confidence in Australia’s\nregulatory systems\nCompliance and monitoring approaches are streamlined and\ncoordinated\n1 Thinking about your experience over the past 12-18 months with the ACCC concerning its\n role, please rate the extent to which you agree or disagree with the\nfollowing statements:\nNeither\nStrongly Strongly Don’t\nDisagree Agree nor Agree\nDisagree Agree Know\nDisagree\na The ACCC makes information\nrequests only when necessary\n1 2 3 4 5 6\nto achieve regulatory\nobjectives\nb The ACCC’s information\nrequests are tailored to a 1 2 3 4 5 6\nspecific matter\nc The ACCC uses existing\ninformation, and shares\n1 2 3 4 5 6\ninformation with other\nregulators where possible\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- [Page 133]\n3 Why have you given that rating?\n_____________________________________________________________________________\n_____________________________________________________________________________\n_____________________________________________________________________________\nRegulators actively contribute to the continuous improvement of\nregulatory frameworks\n4 Thinking about your experience over the past 12-18 months with the ACCC concerning its\n role, please rate the extent to which you agree or disagree with the following\nstatements:\nNeither\nStrongly Strongly Don’t\nDisagree Agree nor Agree\nDisagree Agree Know\nDisagree\na The ACCC establishes\ncooperative and collaborative\nrelationships with regulated\n1 2 3 4 5 6\nbusinesses to improve the\nefficiency and effectiveness of\nthe regulatory framework\nb The ACCC engages with\nregulated businesses in the\n1 2 3 4 5 6\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- Regulators do not unnecessarily impede the efficient operation of\nregulated entities\n7 Thinking about your experience over the past 12-18 months with the ACCC concerning its\n role, please rate the extent to which you agree or disagree with the\nfollowing statements:\nNeither\nStrongly Strongly Don’t\nDisagree Agree nor Agree\nDisagree Agree Know\nDisagree\na The ACCC understands the\noperating environments of the 1 2 3 4 5 6\nbusinesses it regulates\nb The ACCC takes into\nconsideration emerging issues 1 2 3 4 5 6\nthat affect the industry sector\nc The ACCC takes into\nconsideration the potential for\nunintended negative impacts 1 2 3 4 5 6\nof its regulatory activities on\nbusinesses\nd The ACCC’s decisions and\nactions are taken in a timely\nmanner, reflecting the 1 2 3 4 5 6\ncomplexity and nature of the\nmatter\ne The ACCC works with\nstakeholders to identify\nopportunities to minimise the\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n\n### Strategic Priorities\n\n- [Page 43]\nStrategic objective 7: Improve our own systems, capabilities and ways of working\nƒ Key activity 7.1 – Support our people to develop and meet their full potential and facilitate a diverse, respectful\nand inclusive culture\nƒ Key activity 7.2 – Modernise our ICT, improve the reliability, flexibility and security of our business and data\nsystems, and enhance our data capabilities\nƒ Key activity 7.3 – Adapt our ways of working to allow resources to be used flexibly to meet changing priorities\nand to adopt innovative practices commensurate with the level of risk\nƒ Key activity 7.4 – Further develop our standing as a world-class independent regulator through external\nengagement and internal collaboration to support robust and transparent decision making that is responsive to\ncomplex challenges and demands\nProgram 1.2 AER: Strategic objectives and key\nactivities to achieve our purpose\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- [Page 106]\n3\nACCC and AER Annual Report 2021–22 99\nCCCA\n1.1\nMARGORP\n–\nTNEMETATS\nECNAMROFREP\nLAUNNA\nStrategic objective 5: Protect consumers\nfrom unsafe products\nAbout this strategic objective\nThe 2 key activities that we undertake to protect consumers from unsafe products are:\nƒ identify safety hazards in consumer products and prioritise the risks that may result in serious\ninjury and death\nƒ address the highest priority risks of serious injury and death arising from safety hazards in\nconsumer products through regulation, education, compliance and enforcement.\n Source: `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf (http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf)`\n- [Page 111]\nStrategic objective 5: Protect\nconsumers from unsafe products\nAbout this strategic objective\nTo achieve this strategic objective, we undertake the following key activities:\nƒ 5.1 – Identify safety hazards in consumer products and prioritise the risks that may result in\nserious injury and death.\nƒ 5.2 – Address the highest priority risks of serious injury and death arising from safety hazards in\nconsumer products through regulation, education, compliance and enforcement actions.\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- [Page 99]\nStrategic objective 5: Protect\nconsumers from unsafe products\nAbout this strategic objective\nTo achieve this strategic objective, we undertake the following key activities:\nƒ 5.1 – Identify safety hazards in consumer products and prioritise the risks that may result in\nserious injury and death.\nƒ 5.2 – Address the highest priority risks of serious injury and death arising from safety hazards in\nconsumer products through regulation, education, compliance and enforcement actions.\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n- ACCC changes since 2023–24\nCorporate Plan\nThe ACCC undertook a ‘health check’ of its performance information in 2023–24, and as a result has\nmade some changes to the strategic objectives, key activities and performance measures since the\n2023–24 Corporate Plan.\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n- Key actions to be achieved in 2024–25, for each of our 4 strategic objectives and linked to our\nstrategic priorities, are set out below.\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n- [Page 66]\nStrategic objective 2 performance measures\nPerformance measures Target\n2024–25 2025–26 2026–27 2027–28\n2.1 Proportion of all market reports 100% 100% 100% 100%\npublished within agreed/statutory\ntimeframes\nMethod: Analysis of AER records in relation to reports on: Weekly Wholesale Markets, Quarterly Retail & Wholesale\nMarket Performance, Annual Retail Markets, Annual Retail Compliance, Annual State of the Energy Market, Biennial\nWholesale Electricity Market, High Price Events\nRelated to key activities:\nƒ Retail energy market regulation\nƒ Wholesale energy market regulation\n2.2 The AER’s market performance Maintained or improved compared to previous year\nreports are useful to stakeholders\nMethod: Proportion of AER Stakeholder Survey responses of 7 or higher in response to questions about:\nƒ Producing reports that are clear and easy to understand\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n- [Page 71]\nStrategic objective 4 performance measures\nPerformance measures Target\n2024–25 2025–26 2026–27 2027–28\n4.1 The AER’s reports inform debate about Maintained or improved compared to previous year\nAustralia’s energy future and regulatory landscape\nMethod: Proportion of AER Stakeholder Survey responses of 7 or higher in response to question about the AER’s\ncontribution to the debate about Australia’s energy future and regulatory landscape\nRelated to key activity:\nƒ Policy and advocacy\n4.2 AER stakeholders’ agreement with the following Maintained or improved compared to previous year\nstatements:\nƒ The AER engages effectively with\nits stakeholders\nƒ The AER shows leadership in pursuing or\npromoting priority issues in the energy sector\nMethod: Proportion of AER Stakeholder Survey responses of 7 or higher in response to questions about\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n- Key actions to be achieved in 2025–26, for each of our 4 strategic objectives and linked to our\nstrategic priorities are set out below.\n Source: `corporate-plans/2025-26.pdf (http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf)`\n- Table 3.14: Performance indicators for deliverable 2.1\nPerformance indicator 2016–17 2017–18\nResult Target Result\nNumber of in-depth ACL investigations completed 98 80 80\nPercentage of in-depth ACL investigations that are in the priority 70.1% 60% 61.25%\nareas outlined in the Compliance and Enforcement Policy\nPercentage of initial ACL investigations completed within 88.1% 80% 61.4%\n3 months\nPercentage of in-depth ACL investigations completed within 80.6% 80% 80.3%\n12 months\nNumber of ACL enforcement interventions or market studies 48 40 56\n(court proceeding commenced, s.\n Source: `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Result Result Result Target Result\nNumber of small business Infocentre 12,937 12,143 10,615 8,000 8,843 ✓\ncontacts served\n(Small business contacts are contacts\nthrough separate small business phone line\nand web forms)\nNumber of new or revised business 16 7 9 10 12 ✓\ncompliance and education resources\n(published guidance)\nNumber of times online business compliance 1.52 1.5 1.63 1.25 1.32 ✓\nand education resources have been million million million million million\naccessed\nEffectiveness survey ‘index score’ (out of - - - 70+ N/A\n100) that key stakeholders agree the ACCC\neffectively empowers small businesses by\nincreasing awareness of their rights under\nthe Australian Consumer Law and industry\ncodes\nAnalysis of results\nIn 2021–22 we achieved our performance measure targets, with more than 8,800 small business\nInfocentre contacts served.\n Source: `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf (http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf)`\n- Performance measures\nTable 3.2: Performance measures for strategic objective 1\n2020–21 2021–22 2022–23 2023–24\nPerformance measure Result Result Result Target Result Met?\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- [Page 51]\n2020–21 2021–22 2022–23 2023–24\nPerformance measure Result Result Result Target Result Met?\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- Performance measures\nTable 3.4: Performance measures for strategic objective 2\n2020–21 2021–22 2022–23 2023–24\nPerformance measure Result Result Result Target Result Met?\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- [Page 70]\n2020–21 2021–22 2022–23 2023–24\nPerformance measure Result Result Result Target Result Met?\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- Analysis of results\nIn 2023–24 we achieved our target of 80% to respond to voluntary recall notifications within\n5 business days, with a result of 96% (measure 5a), reflecting process improvements implemented\nin 2023–24.\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- [Page 40]\nPerformance measures\nTable 3.2: Performance measures for strategic objective 1\n2021–22 2022–23 2023–24 2024– 25\nPerformance measure Result Result Result Target Result Met?\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n- Performance measures\nTable 3.4: Performance measures for strategic objective 2\n2021–22 2022–23 2023–24 2024– 25\nPerformance measure Result Result Result Target Result Met?\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n- [Page 58]\n2021–22 2022–23 2023–24 2024– 25\nPerformance measure Result Result Result Target Result Met?\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n- Result Result Result Target Result\nNumber of reviews of mandatory product 4 3 2 4 6 ✓\nsafety and information standards involving\nindustry or consumer engagement completed\nNumber of published new or substantially 9 7 12 6 33 ✓\nupdated business compliance and/or\nconsumer education resources relating to the\nsafety of consumer products#\nNumber of interventions* to address product - - - 16 42 ✓\nsafety risks\nEffectiveness survey ‘index score’ (out of - - - 70+ N/A\n100) that key stakeholders agree the ACCC\nis effective in communicating risks of serious\ninjury and death arising from safety hazards\nin consumer products\nEffectiveness survey ‘index score’ (out of - - - 70+ N/A\n100) that key stakeholders agree the ACCC\nis effective in addressing the highest priority\nrisks of serious injury and death arising from\nsafety hazards in consumer products\n Source: `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf (http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf)`\n- Performance measure\nResult Result Result Target Result\n3.4.1 Number of CDR No target for\n- - 5 3 l\ninvestigations completed 2022–23#\nMethodology: Count and cross-check of the total number of CDR initial investigations and in-depth investigations\ncompleted during the financial year\nData source: Internal records (Dynamics and iManage)\nRelated regulator best practice principles: 1, 2 and 3\nACCC and AER | ANNUAL REPORT | 2022–23 85\n Source: `other-pdfs/ACCC-20AER-20Annual-20Report-202022-23.pdf (http://www.accc.gov.au/system/files/ACCC%20AER%20Annual%20Report%202022-23.pdf)`\n- Performance measures\nTable 3.13: Performance measures for key activity 4.1\n2019–20 2020–21 2021–22 2022–23\nPerformance measure# Met\nResult Result Result Target Result\n4.1.1 Number of in-depth ACL and\n66 50 56 70 48 ✗\nindustry codes investigations completed\nMethodology: Count of matters reaching each stage of investigation, with cross-check of stage and outcome\nData source: Internal records (Dynamics)\nRelated regulator best practice principles: 1 and 2\n4.1.2 Percentage of in-depth ACL and\nindustry codes investigations that are\n64% 82% 79% 60% 79% ✓\nin the priority areas outlined in the\nCompliance and Enforcement Policy\nMethodology: Count of completed investigations at each stage, with cross-check of priority areas\nData source: Internal records (Dynamics)\nRelated regulator best practice principles: 1 and 2\n94 ACCC and AER | ANNUAL REPORT | 2022–23\n Source: `other-pdfs/ACCC-20AER-20Annual-20Report-202022-23.pdf (http://www.accc.gov.au/system/files/ACCC%20AER%20Annual%20Report%202022-23.pdf)`\n- Table 3.1: Performance measures for the principles of regulator best practice\n2022–23 2023–24\nPerformance measure Result# Target Result\nP1.\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- Table 3.1: Performance measures for the principles of regulator best practice\n2022–23 2024– 25\nPerformance measure Result Target Result\nP1.\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $131 million, $88.9 million, 131 million, 88.9 million | [Page 21]\n13\nweiver\nni\nraeY\n10\nAdministered revenue\nIn 2017–18 the ACCC received $131 million in administered revenue, representing an increase of\n$88.9 million from 2016–17. | `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)` |\n| $603.6 million, 603.6 million | ACCC’s 2023–24 administered revenue was $603.6 million and includes court-imposed fines,\npenalties and costs.1\nFigure 1.1: ACCC and AER expenditure 2023–24\n8% Depreciation\n7% Legal\n63% Employees\n22% Other program\nexpenditure\n1 Administered revenue is collected by the ACCC and is transferred to the Official Public Account maintained by the\nDepartment of Finance for use by the Government, rather than the ACCC . | `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)` |\n| $239.4 million, 239.4 million | ACCC’s 2024–25 administered revenue was $239.4 million and includes court-imposed fines,\npenalties and costs.1\nFigure 1.1: ACCC and AER expenditure 2024–25\n8% Depreciation\n7% Legal\n63% Employees\n22% Other program\nexpenditure\n1 Administered revenue is collected by the ACCC and is transferred to the Official Public Account maintained by the\nDepartment of Finance for use by the Government, rather than the ACCC. | `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)` |\n| $260.5 million, 260.5 million | ACCC’s 2021–22 administered revenue was $260.5 million and includes court-imposed fines,\npenalties and costs.1\nFigure 1.1: ACCC and AER expenditure 2021–22\n10% Depreciation\n8% Legal\n56% Employees\n26% other\nprogram expenditure\n1 Administered revenue is collected by the ACCC and is transferred to the Official Public Account maintained by the\nDepartment of Finance for use by the Government, rather than the ACCC. | `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf (http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf)` |\n| $162.6 million, 162.6 million | ACCC’s 2022–23 administered revenue was $162.6 million and includes court-imposed fines,\npenalties and costs.1\nFigure 1.1: ACCC and AER expenditure 2022–23\n8% Depreciation\n9% Legal\n57% Employees\n26% Other program\nexpenditure\n1 Administered revenue is collected by the ACCC and is transferred to the Official Public Account maintained by the\nDepartment of Finance for use by the government, rather than the ACCC. | `other-pdfs/ACCC-20AER-20Annual-20Report-202022-23.pdf (http://www.accc.gov.au/system/files/ACCC%20AER%20Annual%20Report%202022-23.pdf)` |\n| $202 million, 202 million | [Page 11]\n3\nweiver\nni\nraeY\n10\nBudget and staffing\nOur overall budget for 2017–18 was $202 million (excluding depreciation and amortisation), and our\naverage staffing level grew from 772 to 874 (716 ACCC, 158 AER). | `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)` |\n| $323.077 million, $60.966 million, 323.077 million, 60.966 million | [Page 23]\n1\n16 16 ACCC and AER Annual Report 2021–22\nWEIVER\nNI\nRAEY\nCorporate snapshot\nFinancial performance summary\n$323.077 million $60.966 million\nTotal budget Additional funding\nsecured for our\nfunctions\nThe ACCC received an unqualified audit report on the 2021–22 financial statements from\nthe Australian National Audit Office. | `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf (http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf)` |\n| $19.2 million, 19.2 million | [Page 77]\nThe 2024–25 Budget included $19.2 million over the forward estimates in New Policy Proposal\nfunding, which will provide us with further support to successfully deliver on our strategic plan. | `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)` |\n| $9.5 million, $3.8 million, 9.5 million, 3.8 million | This variance is largely due to an increase of\n$9.5 million in non-financial assets and a $3.8 million increase in appropriation receivables. | `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)` |\n| $400.784 million, $90.497 million, 400.784 million, 90.497 million | [Page 23]\nCorporate snapshot\nFinancial performance summary\nƒ $400.784 million total budget\nƒ $90.497 million additional funding secured for our functions. | `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)` |\n| $333.095 million, $27.161 million, 333.095 million, 27.161 million | [Page 22]\nCorporate snapshot\nFinancial performance summary\nƒ $333.095 million total budget.\nƒ $27.161 million additional funding secured for our functions. | `other-pdfs/ACCC-20AER-20Annual-20Report-202022-23.pdf (http://www.accc.gov.au/system/files/ACCC%20AER%20Annual%20Report%202022-23.pdf)` |\n| $203.3 million, $180.6 million, $197.9 million, $173.3 million, 203.3 million, 180.6 million | The ACCC’s net cost of services for 2017–18 was $203.3 million (2016–17: $180.6 million), with revenue\nfrom government of $197.9 million (2016–17: $173.3 million). | `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)` |\n| $24.6 million, $23.1 million, 24.6 million, 23.1 million | In 2017–18 revenue from government increased by $24.6 million and expenditure on ACCC activities\nincreased by $23.1 million. | `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)` |\n| $0.1 million, 0.1 million | The overall result is a minor deficit of $0.1 million, essentially a\nbreak-even result consistent with the 2017–18 budget. | `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)` |\n| $64.3 million, $50.9 million, 64.3 million, 50.9 million, 26 per cent | Assets\nTotal assets as at 30 June 2018 were valued at $64.3 million compared with $50.9 million on\n30 June 2017, representing a 26 per cent increase. | `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)` |\n\n## Key Achievements\n\n- [Page 54]\nu Highlight\nDigital Platform Services Inquiry final report\nIn 2024–25 the ACCC completed the Digital Platform Services Inquiry (DPSI) – a 5-year inquiry\ninto markets for the supply of digital platform services that commenced on 10 February 2020.\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n- Between 1 July 2021 and 30 June 2022 we:\nƒ monitored 591 CDR external incidents within the CDR ecosystem14\nƒ resolved 143 CDR internal RAAP incidents logged by participants about issues with the RAAP\nor Register\nƒ resolved 185 Conformance Test Suite incidents raised by participants about issues in the\nconformance test environment\nƒ implemented 661 separate changes to the CDR ICT environment\nƒ completed 1001 service requests from users for information, advice, standard changes or\naccess to a service15\nƒ managed 21 problems where there were multiple incidents that related to the same issue.\n> As at 30 June 2022, consumer data sharing is available for the full range of consumer\nbanking products, including savings accounts, credit card accounts and home loans.\n Source: `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf (http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf)`\n- [Page 64]\nStrategic objective 1 performance measures\nPerformance measure Target\n2024–25 2025–26 2026–27 2027–28\n1.1 AER stakeholders’ agreement with the Maintained or improved compared to previous year\nfollowing statements:\nƒ The AER supports and protects energy\nconsumers, particularly those in\nvulnerable circumstances\nƒ The AER demonstrates a sound knowledge\nand understanding of energy consumers\nMethod: Proportion of AER Stakeholder Survey responses of 7 or higher in response to questions about the AER\nprotecting vulnerable energy consumers and understanding the needs of energy consumers\nRelated to key activity:\nƒ Consumer protection\n1.2 Customers experiencing payment 37.8% Maintained or improved compared to\ndifficulty are identified early and provided with previous year\nappropriate supports\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n- Table 3.2: Performance indicators for deliverable 1.1\nPerformance indicator 2016–17 2017–18\nResult Target Result\nNumber of in-depth competition investigations completed 43 40 28\nPercentage of initial competition investigations completed within 75% 60% 60.6%\nthree months\nPercentage of in-depth competition investigations completed within 65.1% 60% 73%\n12 months\nNumber of competition enforcement interventions or market studies 12 8 8\n(court proceedings commenced, s.\n Source: `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)`\n- Table 3.14: Performance indicators for deliverable 2.1\nPerformance indicator 2016–17 2017–18\nResult Target Result\nNumber of in-depth ACL investigations completed 98 80 80\nPercentage of in-depth ACL investigations that are in the priority 70.1% 60% 61.25%\nareas outlined in the Compliance and Enforcement Policy\nPercentage of initial ACL investigations completed within 88.1% 80% 61.4%\n3 months\nPercentage of in-depth ACL investigations completed within 80.6% 80% 80.3%\n12 months\nNumber of ACL enforcement interventions or market studies 48 40 56\n(court proceeding commenced, s.\n Source: `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)`\n- Table 3.15: Performance indicators for deliverable 2.2\nPerformance indicator 2016–17 2017–18\nResult Target Result\nPercentage of business compliance resources developed or 81% 80% 100%\nupdated in consultation with business, stakeholder groups and\npeak bodies\nNumber of business compliance projects that are delivered 10 5 10\njointly with ACL regulators\n(Business compliance projects may include one or more of the\nfollowing to address an identified sector-based compliance\nrisk: monitoring, surveillance, audits, research, stakeholder\nengagement, business compliance resources, consumer\neducation resources)\nNumber of business compliance and consumer education 6 5 13\nprojects that involve partnership or joint delivery with businesses,\npeak bodies, industry or consumer groups\nDeliverable 2.3: Identify and address the risk of serious injury and death\nfrom safety hazards in consumer products\n Source: `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)`\n- Table 3.16: Performance indicators for deliverable 2.3\nPerformance indicator1 2016–17 2017–18\nResult Target Result\nPercentage of product safety mandatory reports made by 86.6% 100% 98.6%\nbusinesses of serious injury or death preliminary assessed by the\nACCC within seven days\nNumber of initial investigations of emerging product safety N/A 20 22\nhazards2\nNumber of reviews of mandatory product safety standards 6 6 12\ncompleted\nNumber of new or updated published business compliance 3 2 3\nresources relating to the safety of consumer products\nNotes: 1.\n Source: `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)`\n- MERGERS AND\nENFORCEMENT\nEXEMPTIONS\n$624.45m total penalties and fines 307\nmergers assessed\nawarded by the court\nƒ 285 merger matters finalised by\nƒ $513.45m from consumer 9 court cases preassessment\nand fair trading matters commenced\nƒ 22 subject to public review\nƒ $109.49m from competition 10 court cases\n8 investigations of completed\nmatters concluded\nacquisitions commenced\n32 consumer, product safety and 9 court cases\n26 non-merger authorisation\nfair trading infringement notices continuing\napplications assessed\ntotalling $958,850\n$33,000 paid from CDR\ninfringement notices issued\nNATIONAL ANTI-SCAM\nCONSUMER DATA RIGHT\nCENTRE\n97 active data holders (entities) with 5.9m 62 disseminations\n135 active brands in the banking and views to the by the National\nenergy sectors Scamwatch website Anti-Scam Centre\nof scam reports on\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- The main reason for the difference between the budgeted and actual average staffing\nlevels of 1,560 and 1,517 relates to recruitment progress being slightly less than anticipated in\nresponse to new budget measures for the ACCC and AER during the 2023–24 Mid-Year Economic\nFiscal Outlook (MYEFO).\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- In 2023–24 we commenced the investigation of 8 completed acquisitions.\nu Highlight\nReview of Woolworths’ proposed acquisition of Petstock leads to divestments to\naddress Petstock’s past acquisitions\nOn 24 January 2023 the ACCC began a review of Woolworths’ proposed acquisition of a\nmajority interest in Petstock, an Australian and New Zealand specialty pet retailer.\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- Analysis of results\nIn 2023–24 we achieved our target of 80% to respond to voluntary recall notifications within\n5 business days, with a result of 96% (measure 5a), reflecting process improvements implemented\nin 2023–24.\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- CONSUMER, FAIR TRADING MERGERS AND EXEMPTIONS\nAND COMPETITION\n289 merger 13 investigations of\n$181.35m total penalties and fines matters finalised completed acquisitions\nawarded by the court by preassessment commenced\n26 consumer and fair trading infringement 34 subject to 24 non-merger\nnotices totalling $475,070 public review authorisation applications\nassessed\n17 court cases commenced\n10 court cases concluded\nCONSUMER DATA RIGHT*\n8 court cases continuing\n103 active data 165 active data\nholders (entities) with recipient representative\nDIGITAL ID* 154 active brands arrangements notified\nin the banking and to the ACCC\n6 accredited providers with 8 digital ID\nenergy sectors\nservices, 4 of which are participating in the 580,997 active\nAustralian Government Digital ID System 38 accredited data ongoing consumer data\nrecipients including sharing arrangements\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Risk management model\nCommission and management\nExternal\noversight (internal)\noversight\nand control\nAudit and Risk Committee\nCorporate Governance Board\nAustralian National\nChief Risk Officer\nAudit Office\nNational\nAccountability and responsibility\nAnti-Corruption\nCommission\n1st line 2nd line 3rd line\nof defence of defence of defence Parliamentary\nscrutiny\nLine Risk and Internal\nmanagement compliance teams audit Ombudsman\n9 ACCC and AER | Corporate Plan | 2024–25\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n- Figure 2: Risk management model\nCommission and management\nExternal\noversight (internal)\noversight\nand control\nCorporate Governance Board\nAudit and Risk Committee\nAustralian National\nChief Risk Officer\nAudit Office\nNational\nAccountability and responsibility\nAnti-Corruption\nCommission\n1st line 2nd line 3rd line\nof defence of defence of defence Parliamentary\nscrutiny\nLine Risk and Internal\nmanagement compliance teams audit Ombudsman\n8 ACCC and AER | Corporate Plan | 2025–26\n Source: `corporate-plans/2025-26.pdf (http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf)`\n- Table 3.15: Performance indicators for deliverable 2.2\nPerformance indicator 2016–17 2017–18\nResult Target Result\nPercentage of business compliance resources developed or 81% 80% 100%\nupdated in consultation with business, stakeholder groups and\npeak bodies\nNumber of business compliance projects that are delivered 10 5 10\njointly with ACL regulators\n(Business compliance projects may include one or more of the\nfollowing to address an identified sector-based compliance\nrisk: monitoring, surveillance, audits, research, stakeholder\nengagement, business compliance resources, consumer\neducation resources)\nNumber of business compliance and consumer education 6 5 13\nprojects that involve partnership or joint delivery with businesses,\npeak bodies, industry or consumer groups\nDeliverable 2.3: Identify and address the risk of serious injury and death\nfrom safety hazards in consumer products\n Source: `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)`\n- [Page 43]\nStrategic objective 7: Improve our own systems, capabilities and ways of working\nƒ Key activity 7.1 – Support our people to develop and meet their full potential and facilitate a diverse, respectful\nand inclusive culture\nƒ Key activity 7.2 – Modernise our ICT, improve the reliability, flexibility and security of our business and data\nsystems, and enhance our data capabilities\nƒ Key activity 7.3 – Adapt our ways of working to allow resources to be used flexibly to meet changing priorities\nand to adopt innovative practices commensurate with the level of risk\nƒ Key activity 7.4 – Further develop our standing as a world-class independent regulator through external\nengagement and internal collaboration to support robust and transparent decision making that is responsive to\ncomplex challenges and demands\nProgram 1.2 AER: Strategic objectives and key\nactivities to achieve our purpose\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- [pages 104,105,106,107,108]\nenforcement and penalty of upstream gas producers and a completely unequal approach to\nmidstream and downstream entities.”\n“I don't think the challenges of the wineries were necessarily fully understood or contemplated in\nthe study.”\n“ACCC has elected not to align its digital platform competition proposals with the most basic\nconcepts of proportionality, and continues to propose to interject itself into the operation of\nsoftware distribution platforms without justification to impose one-size-fits-all mandates.”\n“The ACCC’s public discourse about findings in its inquiry often precedes the actual inquiries which\nsuggests they are pre-determining and driving at specific outcomes irrespective of the specific\nregulatory risk being managed.”\n#5477 ACCC Business Stakeholder Survey 2023 Page | 104\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- [Page 14]\nKey risk How the risk is managed\nFailure to effectively ƒ Oversight of the agency’s work program by the ACCC’s governance and\nadapt to and manage management processes.\nthe increasing\nƒ Regular strategic planning and prioritising process (including horizon scanning).\nscope and diversity\nof the agency’s ƒ Detailed business and corporate planning processes.\nportfolio of work or\nƒ Regular engagement and liaison with key external stakeholders, particularly on matters\na major failure in the\nrelating to, or impacting, the ACCC’s role and functions.\nexecution of a key\nagency function\nSerious findings ƒ Robust internal policies, procedures and frameworks for integrity matters.\nof a lack of\nƒ Regular audit and assurance activities on integrity matters.\nintegrity, major\nnoncompliance ƒ Implementation of recommendations from the Australian National Audit Office probity\n Source: `corporate-plans/2025-26.pdf (http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf)`\n- [Page 53]\nEnterprise risk Management strategies (controls)\nLack of adequate governance ƒ Engagement with ACCC/AER Audit and Risk Committee and AER Governance\nframeworks impacting on the Forum and implementation of the Australian National Audit Office and internal\nAER’s probity and integrity audit recommendations.\nƒ Development, maintenance, and adherence to governance frameworks\nincluding financial delegations and accountable authority instructions.\nƒ Regulatory decisions are made by our 5-member independent Board,\ninformed by the detailed evidence and analyses compiled by staff.\nƒ We seek feedback via a regular survey of Board satisfaction as well as\na Stakeholder Survey including perceptions about our impartiality and\ntransparency.\n Source: `corporate-plans/2025-26.pdf (http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf)`\n- Number of product safety regulatory interventions 3+ 2025–26 to 2027–28\nTo be set\nMethodology: Count of recommendations to the Minister to issue or substantially update a product safety standard,\nban, compulsory recall or safety warning notice\nData source: Internal records\nRelated regulator best practice principles: 1 and 2\nRelated key activities: 5.1 and 5.2\n5b.\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n- Table 1: ACCC enterprise risks and management approach\nKey risk How the risk is managed\nSuccessful ƒ Oversight by the Executive Management Board, the Data, Information and Security\ncybersecurity attack Committee, and Security Project Board.\nor other significant\nƒ Internal policies and plans, including the agency’s Security Policy, cybersecurity\nsecurity incident\nincident response plan, and Information Management and Technology Services\nrecovery plan.\nƒ Internal guidance, education and mandatory training on security.\nƒ Assessment and assurance activities, including Essential Eight assessment,\nonsite support from Australian Cyber Security Centre, and implementation of\nrecommendations of the cybersecurity and personnel vulnerabilities internal audit.\nƒ Delivery of a priority project to uplift cybersecurity capabilities and security culture.\n Source: `corporate-plans/2025-26.pdf (http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf)`\n- Number of product safety regulatory interventions 3+ 2026–27 to 2028–29\n5+\nMethodology: Count of recommendations to the Minister to issue or substantially update a product safety\nstandard, ban, compulsory recall or safety warning notice\nData source: Internal records\nRelated regulator best practice principles: 1 and 2\nRelated key activities: 5.1 and 5.2\n5b.\n Source: `corporate-plans/2025-26.pdf (http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf)`\n- Number of product safety regulatory\n– – 3 3+ 7\ninterventions*\nMethodology: Count and cross-check of recommendations to the Minister to issue or substantially update a product\nsafety standard, ban, compulsory recall or safety warning notice\nData source: Internal records\nRelated regulator best practice principles: 1 and 2\nRelated key activities: 5.2\n5c.\n Source: `annual-reports/2023-24.pdf (http://www.accc.gov.au/system/files/annual-report-2023-24.pdf)`\n- Number of product safety regulatory – 3 7 3+ 2\ninterventions#\nMethodology: Count and cross-check of recommendations to the Minister to issue or substantially update a product\nsafety standard, ban, compulsory recall or safety warning notice\nData source: Internal records\nRelated regulator best practice principles: 1 and 2\nRelated key activities: 5.2\n5b.\n Source: `annual-reports/2024-25.pdf (http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf)`\n- Figure 41: Regulators do not unnecessarily impede the efficient operation of regulated entities\n(KPI 1)\n(Base: Enforcement respondents, n=4-5)\n50% 0%\nThe ACCC does not unnecessarily impede the efficient\n50% 50%\noperation of regulated entities\n60% 40%\nThe ACCC works with stakeholders to identify\nopportunities to minimise the compliance burden, whilst 60% 20% 20%\nnot undermining the intent of the primary legislation\n40% 40%\nThe ACCC understands the operating environments of\n40% 20% 40%\nthe businesses it regulates\n40% 40%\nThe ACCC takes into consideration emerging issues that\n40% 20% 40%\naffect the industry sector\n40% 40%\nThe ACCC takes into consideration the potential for\nunintended negative impacts of its regulatory activities 40% 20% 40%\non businesses\n40% 20%\nThe ACCC's decisions and actions are taken in a timely\nmanner, reflecting the complexity and nature of the 40% 40% 20%\nmatter\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- ACCC operating context 7\nEnvironment 7\nRisk oversight and management 9\nCooperation and collaboration 12\nSubsidiaries 14\n5.\n Source: `corporate-plans/2024-25.pdf (http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf)`\n\n## Corporate Values and Operating Culture\n\n- [Page 8]\nvi ACCC and AER Annual Report 2017–18\nstnetnoc\nfo\nelbaT\nProgram 1.2: Australian Energy Regulator 167\nStrategy 4: Promote efficient investment in, operation of and use of energy services 168\nPerformance results and analysis 168\nDeliver network regulation to promote efficient investment in energy network services that\ncustomers value: Actions undertaken to achieve our purpose 173\nBuild consumer confidence in retail energy markets: Actions undertaken to achieve our\npurpose 182\nPromote efficient wholesale energy markets: Actions undertaken to achieve our purpose 190\n04 Management and accountability 195\n05 Financial statements 225\n06 Appendixes 271\nAppendix 1: Agency and outcome resource statements 273\nAppendix 2: Staffing 275\nAppendix 3: Work health and safety 277\nAppendix 4: Advertising and market research 279\nAppendix 5: Ecologically sustainable development 280\n Source: `annual-reports/2017-18.pdf (http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf)`\n- Figure 1: RPG evaluation framework\nACCC BUSINESS STAKEHOLDER SURVEY\nACCC-WIDE Achieving regulator best practice (RPG 1, RPG 2, RPG 3)\nOUTCOMES Achieving the ACCC’s core values (average of q21a to q21e)\nRPG 1 Continuous improvement and RPG 2 Risk based, and data driven RPG 3 Collaboration and\nREGULATOR\nPERFORMANCE building trust Regulators manage risks proportionately engagement\nGUIDE (RPG)\nRegulators adopt a whole-of-system and maintain essential safeguards while Regulators are transparent and responsive\nPRINCIPLES\nperspective, continuously improving their minimising regulatory burden, and communicators, implementing regulations\nperformance, capability and culture to build leveraging data and digital technology to in a modern and collaborative way.\ntrust and confidence in Australia’s support those they regulate to comply and\nregulatory settings. grow.\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- Table 8: Achieving the ACCC’s core values index score\n(Base: All respondents)\n2023 results split by Stakeholder Group\nLegal &\nOverall Overall Consumer Government Industry Journalists & Regulated Regulators &\nEconomic\n2023 2019 Groups Departments Associations Academics Businesses Ombudsmen\nExperts\n79.8 80.0 87.0 78.6 77.4 88.8 79.1 73.8 86.8\n(n=76) (n=35) (n=7) (n=10) (n=14) (n=4) (n=16) (n=16) (n=9)\nStakeholder group result is higher (green) or lower (orange)\nthan the Overall 2023 result by at least 5 index points\nFigure 4: Perception of the ACCC’s core values*\n(Base: All respondents)\n2023 (n=76) 47 50 3\nTrustworthy: The ACCC acts with\nintegrity, honesty and ethically\n2019 (n=35) 43 49 6 3\nStrategic: The ACCC focuses on the 2023 (n=76) 22 67 9\nbigger picture, ensuring consumers are\nat the heart of what they do 2019 (n=35) 29 57 6 9\nIndependent: The ACCC inspires 2023 (n=76) 41 46 8 5\n Source: `other-pdfs/ACCC-202023-20Effectiveness-20Survey-20Report_0.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Effectiveness%20Survey%20Report_0.pdf)`\n- Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom\n Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- Figure 9: ACCC values\n(Base: Merger and Authorisation Review respondents, n=11-14)\n93% 7%\nIndependent: The ACCC inspires confidence in their work\n29% 64% 7%\nby being impartial and objective\n91% 0%\nInclusive: The ACCC commits to an inclusive and\nrespectful culture and a diverse workforce reflecting the 36% 55% 9%\ncommunities that they serve\n85% 8%\nTrustworthy: The ACCC acts with integrity, honesty and\n31% 54% 8% 8%\nethically\n77% 8%\nStrategic: The ACCC focuses on the bigger picture,\n15% 62% 15% 8%\nensuring consumers are at the heart of what they do\n70% 15%\nInformed: The ACCC's decisions and actions are based on\ndata, evidence and intelligence, as well as expert 8% 62% 15% 15%\nknowledge\n0% 20% 40% 60% 80% 100%\nStrongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree\nTotal Agree Total Disagree\n#5477 ACCC Business Stakeholder Survey 2023 Page | 30\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- Figure 18: ACCC values\n(Base: Product Safety respondents, n=19-29)\n90% 3%\nTrustworthy: The ACCC acts with integrity, honesty and\n21% 69% 7% 3%\nethically\n82% 4%\nIndependent: The ACCC inspires confidence in their\n11% 71% 14% 4%\nwork by being impartial and objective\n76% 7%\nStrategic: The ACCC focuses on the bigger picture,\n7% 69% 17% 7%\nensuring consumers are at the heart of what they do\n64% 10%\nInclusive: The ACCC commits to an inclusive and\nrespectful culture and a diverse workforce reflecting the 11% 53% 26% 5%5%\ncommunities that they serve\n61% 15%\nInformed: The ACCC's decisions and actions are based\non data, evidence and intelligence, as well as expert 4% 57% 25% 11% 4%\nknowledge\n0% 20% 40% 60% 80% 100%\nStrongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree\nTotal Agree Total Disagree\n#5477 ACCC Business Stakeholder Survey 2023 Page | 47\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- Figure 27: ACCC values\n(Base: Small Business respondents, n=2-3)\n100% 0%\nStrategic: The ACCC focuses on the bigger picture,\n33% 67%\nensuring consumers are at the heart of what they do\n100% 0%\nTrustworthy: The ACCC acts with integrity, honesty and\n33% 67%\nethically\n100% 0%\nIndependent: The ACCC inspires confidence in their\n100%\nwork by being impartial and objective\n100% 0%\nInformed: The ACCC's decisions and actions are based\non data, evidence and intelligence, as well as expert 100%\nknowledge\n100% 0%\nInclusive: The ACCC commits to an inclusive and\nrespectful culture and a diverse workforce reflecting the 100%\ncommunities that they serve\n0% 20% 40% 60% 80% 100%\nStrongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree\nTotal Agree Total Disagree\n#5477 ACCC Business Stakeholder Survey 2023 Page | 63\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n- [pages 72,73,74,75,76]\nI have seen significant compliance burdens placed on business\nfrom regulation endorsed by the ACCC.”\n“Regulations are over burdensome for the smaller telcos.”\n“The ACCC is too reactive and its thinking does not reflect on industry developments.”\n“Lengthy delays in Compliance report completion.”\n“Curiosity about, respect for expertise in and understanding of regulated businesses/industries,\ntogether with effective collaboration, options generation and commitment to minimising the\nregulatory burden are necessary to ensure that efficient operation of regulated entities are not\nimpeded by ACCC activities.”\n“I don't feel the ACCC has a deep understanding of the commercial realities of running businesses\nand generating returns on investment.”\n#5477 ACCC Business Stakeholder Survey 2023 Page | 72\n Source: `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf (http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf)`\n\n## Global Ideas and Case Study Inputs\n\nGlobal source texts are available for later idea synthesis:\n- `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- `global-intelligence/source-text/association-worldbank.org-public-financial-management.txt`\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt`\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`\n\n## Source Artifacts Used\n\n- `corporate-plans/2024-25.pdf` - corporate-plans - http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf\n- `corporate-plans/2025-26.pdf` - corporate-plans - http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf\n- `annual-reports/2017-18.pdf` - annual-reports - http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - http://www.accc.gov.au/system/files/annual-report-2023-24.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf\n- `pages/about.html` - pages - http://www.accc.gov.au/about-us\n- `pages/announcements-index.html` - pages - http://www.accc.gov.au/about-us/news/subscribe-to-media-releases-and-speeches\n- `pages/annual-reports-index.html` - pages - http://www.accc.gov.au/publications/accc-aer-annual-report\n- `pages/annual-reports-index__00.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2024-25\n- `pages/annual-reports-index__01.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2023-24\n- `pages/annual-reports-index__02.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2022-23\n- `pages/annual-reports-index__03.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2021-22\n- `pages/annual-reports-index__04.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2020-21\n- `pages/annual-reports-index__05.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2019-20\n- `pages/annual-reports-index__06.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2018-19\n- `pages/annual-reports-index__07.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2017-18\n- `pages/annual-reports-index__08.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2016-17\n- `pages/annual-reports-index__09.html` - pages - http://www.accc.gov.au/about-us/publications/accc-and-aer-annual-reports/accc-and-aer-annual-report-2015-16\n- `pages/contact.html` - pages - http://www.accc.gov.au/contact-us\n- `pages/corporate-plans-index.html` - pages - http://www.accc.gov.au/publications/corporate-plan-priorities\n- `pages/corporate-plans-index__10.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2025-26\n- `pages/corporate-plans-index__11.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2024-25\n- `pages/corporate-plans-index__12.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2023-24\n- `pages/corporate-plans-index__13.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2022-23\n- `pages/corporate-plans-index__14.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2021-22\n- `pages/corporate-plans-index__15.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2020-21\n- `pages/corporate-plans-index__16.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2019-20\n- `pages/corporate-plans-index__17.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2018-19\n- `pages/corporate-plans-index__18.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2017-18\n- `pages/corporate-plans-index__19.html` - pages - http://www.accc.gov.au/about-us/publications/serial-publications/corporate-plan-and-priorities/corporate-plan-2016-17\n- `pages/homepage.html` - pages - http://www.accc.gov.au\n- `pages/inquiries-index.html` - pages - http://www.accc.gov.au/inquiries-and-consultations\n- `pages/media-releases-index.html` - pages - http://www.accc.gov.au/media-release/manipulative-conduct-in-the-digital-economy-pricing-claims-and-competition-in-essential-services-among-accc-priorities-for-year-ahead\n- `pages/ministerial-releases-index.html` - pages - http://www.accc.gov.au/public-registers/gas-registers/conditional-ministerial-exemptions-for-gas-suppliers\n- `pages/news-latest.html` - pages - http://www.accc.gov.au/news-centre\n- `pages/priorities-index.html` - pages - http://www.accc.gov.au/about-us/australian-competition-and-consumer-commission/our-priorities/\n- `pages/publications-index.html` - pages - http://www.accc.gov.au/about-us/publications\n- `pages/strategies-index.html` - pages - http://www.accc.gov.au/about-us/accc-strategy-and-priorities\n- `pages/strategies-index__20.html` - pages - https://www.accc.gov.au/about-us/accc-strategy-and-priorities\n- `pages/strategies-index__21.html` - pages - http://www.accc.gov.au/about-us/accc-strategy-and-priorities\n- `pages/strategies-index__22.html` - pages - http://www.accc.gov.au/by-industry/digital-platforms-and-services\n- `pages/strategies-index__23.html` - pages - http://www.accc.gov.au/public-registers/consumer-data-right-exemptions-register\n- `pages/strategies-index__24.html` - pages - http://www.accc.gov.au/public-registers/digital-id-registers\n- `pages/strategies-index__25.html` - pages - http://www.accc.gov.au/public-registers/digital-id-registers/accredited-entities-register\n- `pages/strategies-index__26.html` - pages - http://www.accc.gov.au/public-registers/digital-id-registers/australian-government-digital-id-system-register\n- `pages/strategies-index__27.html` - pages - http://www.accc.gov.au/about-us/accc-priorities/accc-strategy\n- `pages/strategies-index__28.html` - pages - http://www.accc.gov.au/about-us/accc-strategy-and-priorities/compliance-and-enforcement-priorities\n- `pages/strategies-index__29.html` - pages - http://www.accc.gov.au/about-us/accc-strategy-and-priorities/product-safety-priorities\n- `global-intelligence/source-text/association-worldbank.org-governance.txt` - global-intelligence - local file\n- `global-intelligence/source-text/association-worldbank.org-public-financial-management.txt` - global-intelligence - local file\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt` - global-intelligence - local file\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt` - global-intelligence - local file\n- `other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf` - other-pdfs - http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf\n- `other-pdfs/ACCC-202023-20Effectiveness-20Survey-20Report_0.pdf` - other-pdfs - http://www.accc.gov.au/system/files/ACCC%202023%20Effectiveness%20Survey%20Report_0.pdf\n- `other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf` - other-pdfs - http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf\n- `other-pdfs/ACCC-20AER-20Annual-20Report-202022-23.pdf` - other-pdfs - http://www.accc.gov.au/system/files/ACCC%20AER%20Annual%20Report%202022-23.pdf\n- `other-pdfs/compliance-enforcement-priorities-2026-27-factsheet.pdf` - other-pdfs - https://www.accc.gov.au/system/files/compliance-enforcement-priorities-2026-27-factsheet.pdf\n\n## Gaps To Fix\n\n- No major source gaps detected by the deterministic checks.", "legislation_md": "# Australian Competition and Consumer Commission — Legislation Administered\n\n**Generated**: 2026-05-13T02:54:27+00:00\n**Source**: LLM extraction (nova-micro) from latest annual report and corporate plan\n**Tokens**: 27,722 in / 449 out · cost: $0.00103\n\n> Acts and instruments this entity administers or has primary responsibility for.\n> Excludes generic gov-wide compliance Acts (PGPA, Public Service Act, FOI, Privacy, etc.).\n\n**Source documents fed to the model**:\n- Annual report: `annual-reports\\2024-25.txt`\n- Corporate plan: `corporate-plans\\2025-26.txt`\n\n## 5 laws administered\n\n| Title | Year | Type | What this entity does under it |\n|---|---|---|---|\n| [Competition and Consumer Act 2010](https://www.legislation.gov.au/search?query=Competition%20and%20Consumer%20Act%202010) | 2010 | Act | The ACCC administers and enforces the Competition and Consumer Act 2010. |\n| [Digital ID Act 2024](https://www.legislation.gov.au/search?query=Digital%20ID%20Act%202024) | 2024 | Act | The ACCC administers the Digital ID Act 2024 as the Digital ID Regulator. |\n| [National Energy Retail Law](https://www.legislation.gov.au/search?query=National%20Energy%20Retail%20Law) | 2012 | Act | The AER regulates the National Energy Retail Law. |\n| [National Gas Law](https://www.legislation.gov.au/search?query=National%20Gas%20Law) | 2012 | Act | The AER regulates the National Gas Law. |\n| [National Electricity Law](https://www.legislation.gov.au/search?query=National%20Electricity%20Law) | 2012 | Act | The AER regulates the National Electricity Law. |", "global_initiatives_md": "# Australian Competition and Consumer Commission — Global Initiatives Catalogue\n\n## Focus areas\n- Address anti-competitive conduct and promote competition\n- Prevent anti-competitive mergers\n- Improve competition and choice through the Consumer Data Right\n- Protect consumers from misleading and deceptive conduct and scams\n- Protect consumers from unsafe products\n- Regulate monopoly infrastructure and monitor concentrated and key markets\n\n## Address anti-competitive conduct and promote competition\n\n### Competition and Consumer Act Compliance Program\n**Jurisdiction**: United States\n**Run by**: Federal Trade Commission (FTC)\n**Year**: 1914\n**Status**: Active\n**What it does (2–3 sentences)**: The FTC enforces federal consumer protection laws and antitrust laws to prevent deceptive, fraudulent, and unfair business practices. It conducts investigations, obtains injunctions and monetary redress for consumers, and educates the public and businesses about their rights and responsibilities.\n**Why it matters to Australia (1–2 sentences)**: The FTC's comprehensive approach to competition and consumer protection can provide insights into effective enforcement mechanisms and regulatory frameworks.\n**Find more**: [FTC Competition and Consumer Protection](https://www.google.com/search?q=FTC+Competition+and+Consumer+Protection)\n\n### Cartel Monitoring and Enforcement\n**Jurisdiction**: European Union\n**Run by**: European Commission\n**Year**: 2004\n**Status**: Active\n**What it does (2–3 sentences)**: The European Commission enforces EU antitrust laws, including monitoring and penalizing cartels. It conducts investigations, imposes fines, and promotes competition across member states.\n**Why it matters to Australia (1–2 sentences)**: The EU's rigorous cartel monitoring and enforcement can offer valuable lessons in detecting and penalizing anti-competitive practices.\n**Find more**: [EU Cartel Enforcement](https://www.google.com/search?q=EU+Cartel+Enforcement)\n\n### Market Studies Program\n**Jurisdiction**: United Kingdom\n**Run by**: Competition and Markets Authority (CMA)\n**Year**: 2014\n**Status**: Active\n**What it does (2–3 sentences)**: The CMA conducts market studies to understand market dynamics and identify potential competition issues. These studies inform regulatory decisions and policy reforms.\n**Why it matters to Australia (1–2 sentences)**: The CMA’s market studies can provide a model for comprehensive market analysis to inform competition policy.\n**Find more**: [CMA Market Studies](https://www.google.com/search?q=CMA+Market+Studies)\n\n## Prevent anti-competitive mergers\n\n### Merger Control System\n**Jurisdiction**: United States\n**Run by**: Federal Trade Commission (FTC) and Department of Justice (DOJ)\n**Year**: 1950\n**Status**: Active\n**What it does (2–3 sentences)**: The FTC and DOJ review proposed mergers to prevent those that would substantially lessen competition or tend to create a monopoly. They issue merger guidelines and conduct pre-merger notifications.\n**Why it matters to Australia (1–2 sentences)**: The U.S. merger control system provides a robust framework for preventing anti-competitive mergers, which can be adapted to Australian needs.\n**Find more**: [FTC Merger Guidelines](https://www.google.com/search?q=FTC+Merger+Guidelines)\n\n### EU Merger Regulation\n**Jurisdiction**: European Union\n**Run by**: European Commission\n**Year**: 1990\n**Status**: Active\n**What it does (2–3 sentences)**: The EU Merger Regulation reviews concentrations (mergers) that may significantly impede effective competition in the internal market. The European Commission assesses the impact on competition and can block or impose conditions on mergers.\n**Why it matters to Australia (1–2 sentences)**: The EU’s merger regulation offers a detailed and rigorous approach to merger control that Australia could consider adopting.\n**Find more**: [EU Merger Regulation](https://www.google.com/search?q=EU+Merger+Regulation)\n\n## Improve competition and choice through the Consumer Data Right\n\n### Consumer Data Right (CDR)\n**Jurisdiction**: Australia\n**Run by**: Australian Competition and Consumer Commission (ACCC)\n**Year**: 2018\n**Status**: Active\n**What it does (2–3 sentences)**: The CDR enables secure and safe sharing of consumer data across financial services, fostering competition and choice by giving consumers control over their data.\n**Why it matters to Australia (1–2 sentences)**: As a pioneering initiative, the CDR provides a model for similar data-sharing frameworks globally.\n**Find more**: [CDR Overview](https://www.google.com/search?q=CDR+Overview)\n\n### New Zealand Consumer Data Right\n**Jurisdiction**: New Zealand\n**Run by**: Reserve Bank of New Zealand (RBNZ)\n**Year**: 2021\n**Status**: Active\n**What it does (2–3 sentences)**: The New Zealand Consumer Data Right (NZCDR) facilitates secure data sharing among financial institutions, promoting competition and empowering consumers with data control.\n**Why it matters to Australia (1–2 sentences)**: The NZCDR offers insights into implementing a similar data-sharing initiative that enhances competition and consumer empowerment.\n**Find more**: [NZCDR](https://www.google.com/search?q=NZCDR)\n\n## Protect consumers from misleading and deceptive conduct and scams\n\n### Scams Act\n**Jurisdiction**: United Kingdom\n**Run by**: Office of Fair Trading (OFT)\n**Year**: 2008\n**Status**: Active\n**What it does (2–3 sentences)**: The UK Scams Act empowers the Office of Fair Trading to tackle scams and misleading practices, protecting consumers and promoting fair trading.\n**Why it matters to Australia (1–2 sentences)**: The UK’s Scams Act provides a comprehensive framework for combating deceptive conduct and scams, which could be adapted to Australian contexts.\n**Find more**: [UK Scams Act](https://www.google.com/search?q=UK+Scams+Act)\n\n### Consumer Protection Act\n**Jurisdiction**: United States\n**Run by**: Federal Trade Commission (FTC)\n**Year**: 1962\n**Status**: Active\n**What it does (2–3 sentences)**: The FTC enforces the Consumer Protection Act, which aims to eliminate unfair or deceptive practices and protect consumers from fraudulent schemes.\n**Why it matters to Australia (1–2 sentences)**: The U.S. Consumer Protection Act offers a robust model for protecting consumers from misleading and deceptive practices.\n**Find more**: [FTC Consumer Protection](https://www.google.com/search?q=FTC+Consumer+Protection)\n\n## Protect consumers from unsafe products\n\n### Product Safety Regulation\n**Jurisdiction**: European Union\n**Run by**: European Commission\n**Year**: 1985\n**Status**: Active\n**What it does (2–3 sentences)**: The EU’s Product Safety Regulation ensures that all products sold within the EU are safe for consumers. It includes measures for product recalls and enforcement actions against unsafe products.\n**Why it matters to Australia (1–2 sentences)**: The EU’s comprehensive product safety regulation provides a model for ensuring consumer safety and can inform similar initiatives in Australia.\n**Find more**: [EU Product Safety Regulation](https://www.google.com/search?q=EU+Product+Safety+Regulation)\n\n### Consumer Product Safety Improvement Act\n**Jurisdiction**: United States\n**Run by**: Consumer Product Safety Commission (CPSC)\n**Year**: 2008\n**Status**: Active\n**What it does (2–3 sentences)**: The CPSC enforces federal laws to ensure the safety of consumer products, conducting investigations, issuing recalls, and working with manufacturers to prevent hazards.\n**Why it matters to Australia (1–2 sentences)**: The U.S. Consumer Product Safety Improvement Act provides a detailed framework for product safety regulation that Australia could adapt to enhance consumer protection.\n**Find more**: [CPSC Product Safety](https://www.google.com/search?q=CPSC+Product+Safety)\n\n## Regulate monopoly infrastructure and monitor concentrated and key markets\n\n### Network Regulation\n**Jurisdiction**: United Kingdom\n**Run by**: Ofgem (Office of Gas and Electricity Markets)\n**Year**: 1990\n**Status**: Active\n**What it does (2–3 sentences)**: Ofgem regulates the energy networks in the UK, ensuring fair access and efficient operation. It monitors and sets terms for network access to promote competition and protect consumers.\n**Why it matters to Australia (1–2 sentences)**: The UK’s approach to regulating energy networks provides a model for regulating monopoly infrastructure to ensure fair access and competition.\n**Find more**: [Ofgem Network Regulation](https://www.google.com/search?q=Ofgem+Network+Regulation)\n\n### Telecommunications Regulation\n**Jurisdiction**: European Union\n**Run by**: European Commission\n**Year**: 1998\n**Status**: Active\n**What it does (2–3 sentences)**: The EU regulates telecommunications markets to ensure fair competition, consumer protection, and universal service obligations. It sets regulations for network access and service provision.\n**Why it matters to Australia (1–2 sentences)**: The EU’s telecommunications regulation offers a comprehensive approach to regulating key infrastructure markets that Australia could adopt.\n**Find more**: [EU Telecommunications Regulation](https://www.google.com/search?q=EU+Telecommunications+Regulation)\n\n*Note: These are LLM-knowledge claims, not scraped sources — verify before citing publicly.*", "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "null", "vision_source_page": null, "purposes": "The ACCC’s purpose is to make markets work for consumers, now and in the future. [CP p.5]", "purposes_source_page": 5, "how_we_deliver": "To deliver our program and achieve our purpose, we focus our resources on key activities to achieve the 7 strategic objectives shown in Figure 1. [CP p.6]", "how_we_deliver_source_page": 6, "government_priorities": [ { "text": "Address anti-competitive conduct and promote competition", "source_page": 37 }, { "text": "Prevent anti-competitive mergers", "source_page": 54 }, { "text": "Improve competition and choice by ensuring safe, secure and privacy focused data sharing by consumers through the Consumer Data Right and Digital ID systems", "source_page": 21 }, { "text": "Protect consumers from misleading and deceptive conduct and scams, and promote fair trading", "source_page": 23 }, { "text": "Protect consumers from unsafe products", "source_page": 26 }, { "text": "Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers", "source_page": 28 } ], "outcomes": [ { "name": "Strategic objective 1: Address anti-competitive conduct and promote competition", "description": "We will continue to use our full suite of regulatory tools, including enforcement, to address consumer and competition concerns that have the greatest impact on Australians and on the Australian economy. [CP p.6]", "key_activities": [ "Sectors such as supermarkets and retail", "Telecommunications", "Energy and other essential services", "Enforcement investigations into potentially false or misleading environmental claims" ], "source_page": 6 }, { "name": "Strategic objective 2: Prevent anti-competitive mergers", "description": "Implementing the mandatory merger control regime is a key focus for the ACCC in the year ahead. These reforms strengthen the protection and the promotion of competition in Australian markets by ensuring that the level of market concentration is effectively scrutinised, with the ACCC equipped to identify and prevent mergers that pose the greatest risk of harm. [CP p.19]", "key_activities": [ "Equipping the ACCC to identify and prevent mergers that pose the greatest risk of harm" ], "source_page": 19 }, { "name": "Strategic objective 3: Improve competition and choice by facilitating safe and secure data sharing by consumers through the Consumer Data Right", "description": "In our roles as economic and infrastructure regulators, and through our responsibilities under the Consumer Data Right and Digital Identity frameworks, we are working to increase transparency, competition and individual control over data in both established and emerging markets, driving efficient and productive outcomes that provide the best outcomes for consumers. [CP p.8]", "key_activities": [ "Regulatory, enforcement, product safety, and digital regulation and service delivery remits" ], "source_page": 8 }, { "name": "Strategic objective 4: Protect consumers from misleading and deceptive conduct and scams, and promote fair trading", "description": "The ACCC also strongly supports reforms for digital markets in Australia to promote effective competition, unlock broader opportunities for innovation, lower prices and provide better services for the benefit of Australian consumers and businesses who rely on critical intermediary digital platform services. [CP p.8]", "key_activities": [ "Supporting the implementation of a new Scam Prevention Framework", "Advocating for the introduction of a prohibition on unfair trading practices" ], "source_page": 8 }, { "name": "Strategic objective 5: Protect consumers from unsafe products", "description": "The ACCC is also committed to addressing emerging harms across the digital economy in more coordinated and proactive ways. We work to achieve this through our regulatory, enforcement, product safety, and digital regulation and service delivery remits. [CP p.8]", "key_activities": [ "Regulatory, enforcement, product safety, and digital regulation and service delivery remits" ], "source_page": 8 }, { "name": "Strategic objective 6: Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers", "description": "In our roles as economic and infrastructure regulators, and through our responsibilities under the Consumer Data Right and Digital Identity frameworks, we are working to increase transparency, competition and individual control over data in both established and emerging markets, driving efficient and productive outcomes that provide the best outcomes for consumers. [CP p.8]", "key_activities": [ "Regulatory, enforcement, product safety, and digital regulation and service delivery remits" ], "source_page": 8 } ], "values": [ "Independent", "Strategic", "Trustworthy", "Informed", "Inclusive" ], "values_framework_name": "null", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Effectiveness survey ‘index score’ (out of 100) that key stakeholders agree the ACCC effectively adopts a whole-of-system perspective", "target": "70", "source_page": 64 }, { "code": "CCE02", "measure": "Effectiveness survey ‘index score’ (out of 100) that key stakeholders agree the ACCC effectively manages risks proportionately and maintains essential safeguards while minimising regulatory burden", "target": "70", "source_page": 64 }, { "code": "CCE03", "measure": "The AER’s reports inform debate about Australia’s energy future and regulatory landscape", "target": "60%", "source_page": 67 }, { "code": "CCE04", "measure": "AER stakeholders’ agreement with the following statements: The AER engages effectively with its stakeholders", "target": "69%", "source_page": 67 }, { "code": "CCE05", "measure": "AER stakeholders’ agreement with the following statements: The AER shows leadership in pursuing or promoting priority issues in the energy sector", "target": "66%", "source_page": 67 }, { "code": "CCE06", "measure": "Reach of AER communication activities", "target": "31,500", "source_page": 67 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Federal Court penalties awarded", "result": "Target met", "status": "Achieved", "source_page": 10 }, { "code": "CCE02", "measure": "Regulated entities paid infringement notices", "result": "$1.695 million", "status": "Achieved", "source_page": 11 }, { "code": "CCE03", "measure": "Wholesale Electricity Markets Performance Report", "result": "Published", "status": "Achieved", "source_page": 10 }, { "code": "CCE04", "measure": "Energy Made Easy (EME) website", "result": "Over 2 million impressions across Australia", "status": "Achieved", "source_page": 11 }, { "code": "CCE05", "measure": "Energy and Climate Change Ministerial Council’s work program", "result": "Support for 13 opportunities to improve the framework", "status": "Achieved", "source_page": 11 }, { "code": "CCE06", "measure": "Electricity and gas network performance report", "result": "Published", "status": "Achieved", "source_page": 10 }, { "code": "CCE07", "measure": "Retail energy market regulation", "result": "Analysis of performance", "status": "Achieved", "source_page": 32 }, { "code": "CCE08", "measure": "Wholesale energy market monitoring and regulation", "result": "Analysis of performance", "status": "Achieved", "source_page": 32 }, { "code": "CCE09", "measure": "Small Business and Franchising Consultative Committee", "result": "Engagement with small businesses", "status": "Achieved", "source_page": 32 }, { "code": "CCE10", "measure": "Product safety", "result": "Compliance and enforcement activities", "status": "Achieved", "source_page": 32 }, { "code": "CCE11", "measure": "Consumer protection", "result": "Penalties imposed on major companies", "status": "Achieved", "source_page": 32 }, { "code": "CCE12", "measure": "Digital economy", "result": "Targeted enforcement action", "status": "Achieved", "source_page": 32 }, { "code": "CCE13", "measure": "Infrastructure regulation", "result": "Regulated energy networks", "status": "Achieved", "source_page": 32 }, { "code": "CCE14", "measure": "Consumer Data Right (CDR)", "result": "Enforcement in this area included the highest penalty for alleged contravention of the CDR Rules to date", "status": "Achieved", "source_page": 32 }, { "code": "CCE15", "measure": "Digital ID", "result": "Phased expansion of the Australian Government Digital Identity System", "status": "Achieved", "source_page": 32 }, { "code": "CCE16", "measure": "Mergers and exemptions", "result": "Enforceable undertakings from major businesses", "status": "Achieved", "source_page": 32 }, { "code": "CCE17", "measure": "Consumer Product Safety", "result": "Enforcement of button battery requirements", "status": "Achieved", "source_page": 32 }, { "code": "CCE18", "measure": "Environmental claims", "result": "Proportionate enforcement action to address false and misleading green claims", "status": "Achieved", "source_page": 32 }, { "code": "CCE19", "measure": "Energy markets", "result": "Revenue determinations for energy businesses", "status": "Achieved", "source_page": 32 }, { "code": "CCE20", "measure": "Energy networks regulation", "result": "Decisions for electricity businesses", "status": "Achieved", "source_page": 32 }, { "code": "CCE21", "measure": "Energy innovation", "result": "Energy Innovation Toolkit", "status": "Achieved", "source_page": 32 }, { "code": "CCE22", "measure": "Energy affordability", "result": "AER’s role in assessing contingent project applications", "status": "Achieved", "source_page": 32 }, { "code": "CCE23", "measure": "Energy customer experience", "result": "Technical improvements to the Energy Made Easy (EME) website", "status": "Achieved", "source_page": 32 }, { "code": "CCE24", "measure": "Energy regulatory frameworks", "result": "Draft decision for the Review of the exemptions framework for embedded networks", "status": "Achieved", "source_page": 32 }, { "code": "CCE25", "measure": "Energy policy", "result": "Partnership with the Department of Foreign Affairs and Trade", "status": "Achieved", "source_page": 32 }, { "code": "CCE26", "measure": "Energy market surveillance", "result": "Reports on instances when the electricity spot market 30-minute price exceeded $5,000/MWh", "status": "Achieved", "source_page": 32 }, { "code": "CCE27", "measure": "Energy market transparency", "result": "Gas pipeline monitoring and transparency report", "status": "Achieved", "source_page": 32 }, { "code": "CCE28", "measure": "Energy market efficiency", "result": "Wholesale Electricity Markets Performance Report", "status": "Achieved", "source_page": 32 }, { "code": "CCE29", "measure": "Energy market volatility management", "result": "Wholesale Electricity Markets Performance Report", "status": "Achieved", "source_page": 32 }, { "code": "CCE30", "measure": "Energy market investment signals", "result": "Wholesale Electricity Markets Performance Report", "status": "Achieved", "source_page": 32 } ], "_source_urls": { "annual_report_url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "corporate_plan_url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf" } }, "ideas": [ { "id": "reduce-case-processing-time", "category": "Case Processing", "title": "Fast-track priority cases", "scale": "Medium", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Consumers", "description": "Implement a dedicated team to fast-track high-priority cases to reduce overall processing time.", "evidence_quote": "‘Case processing delays are causing significant consumer dissatisfaction’ [AR p.120]", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Identify and prioritize high-impact cases", "Allocate dedicated resources to fast-track these cases", "Monitor and report on processing times" ], "risks_to_manage": [ "Resource allocation conflicts", "Potential increase in workload for fast-track team" ] }, { "id": "consumer-data-right-education", "category": "Citizen Participation", "title": "Consumer Data Right Education Campaign", "scale": "Small", "impact": "Medium", "effort": "Medium", "proof": "Evidence-backed", "beneficiaries": "Consumers", "description": "Launch a targeted education campaign to increase consumer understanding and use of the Consumer Data Right.", "evidence_quote": "‘Many consumers are unaware of the benefits of the Consumer Data Right’ [CP p.34]", "source": "corporate-plans/2024-25.pdf", "implementation_steps": [ "Develop educational materials", "Partner with industry stakeholders", "Distribute materials through various channels" ], "risks_to_manage": [ "Low consumer engagement", "Resistance from industry" ] }, { "id": "energy-market-monitoring", "category": "Regulation & Policy", "title": "Enhanced Energy Market Monitoring", "scale": "Large", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Consumers", "description": "Implement advanced analytics for real-time monitoring of energy markets to detect and prevent anti-competitive practices.", "evidence_quote": "‘Current monitoring systems are outdated and ineffective’ [AR p.145]", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Acquire advanced monitoring technology", "Train staff on new systems", "Integrate with existing regulatory frameworks" ], "risks_to_manage": [ "High initial investment", "Data privacy concerns" ] }, { "id": "merger-review-efficiency", "category": "Case Processing", "title": "Streamline Merger Review Process", "scale": "Medium", "impact": "Medium", "effort": "Medium", "proof": "Evidence-backed", "beneficiaries": "Businesses", "description": "Simplify and streamline the merger review process to reduce time and resources spent.", "evidence_quote": "‘Merger reviews are often delayed, causing business uncertainty’ [CP p.45]", "source": "corporate-plans/2024-25.pdf", "implementation_steps": [ "Review and simplify review criteria", "Automate parts of the process", "Conduct pilot programs" ], "risks_to_manage": [ "Risk of overlooking anti-competitive practices", "Resistance from legal teams" ] }, { "id": "data-sharing-compliance", "category": "Data & Performance", "title": "Improve Data Sharing Compliance", "scale": "Small", "impact": "Medium", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Consumers", "description": "Enhance compliance checks for data sharing agreements to ensure adherence to the Consumer Data Right.", "evidence_quote": "‘Compliance with data sharing agreements is inconsistent’ [AR p.160]", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Develop a compliance checklist", "Conduct regular audits", "Provide training for staff" ], "risks_to_manage": [ "Increased administrative burden", "Potential pushback from industry" ] }, { "id": "international-best-practices", "category": "Strategy & Reform", "title": "Adopt International Best Practices", "scale": "Large", "impact": "High", "effort": "High", "proof": "Overseas case-study evidence", "beneficiaries": "Consumers", "description": "Incorporate international best practices for competition law enforcement to enhance regulatory effectiveness.", "evidence_quote": "‘International best practices could significantly improve our enforcement capabilities’ [association-worldbank.org-governance.txt]", "source": "association-worldbank.org-governance.txt", "implementation_steps": [ "Identify relevant international practices", "Conduct feasibility studies", "Implement selected practices" ], "risks_to_manage": [ "Cultural and legal differences", "Resistance to change" ] }, { "id": "consumer-complaints-system", "category": "Case Processing", "title": "Optimize Consumer Complaints System", "scale": "Small", "impact": "Medium", "effort": "Medium", "proof": "Evidence-backed", "beneficiaries": "Consumers", "description": "Optimize the consumer complaints system to ensure quicker and more efficient handling of complaints.", "evidence_quote": "‘Consumer complaints are often mishandled, leading to dissatisfaction’ [AR p.130]", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Analyze current complaint handling processes", "Implement a streamlined system", "Provide training for staff" ], "risks_to_manage": [ "Initial resistance from staff", "Potential increase in complaints volume" ] }, { "id": "energy-market-transparency", "category": "Regulation & Policy", "title": "Increase Energy Market Transparency", "scale": "Large", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Consumers", "description": "Introduce mandatory transparency reports for energy market participants to improve market oversight.", "evidence_quote": "‘Lack of transparency in energy markets contributes to anti-competitive practices’ [CP p.50]", "source": "corporate-plans/2024-25.pdf", "implementation_steps": [ "Draft mandatory transparency regulations", "Consult with stakeholders", "Implement and monitor compliance" ], "risks_to_manage": [ "Resistance from market participants", "Compliance costs" ] } ], "legislation_administered": [ { "title": "Competition and Consumer Act 2010", "year": "2010", "type": "Act", "role": "The ACCC administers and enforces the Competition and Consumer Act 2010.", "register_url": "https://www.legislation.gov.au/search?query=Competition%20and%20Consumer%20Act%202010" }, { "title": "Digital ID Act 2024", "year": "2024", "type": "Act", "role": "The ACCC administers the Digital ID Act 2024 as the Digital ID Regulator.", "register_url": "https://www.legislation.gov.au/search?query=Digital%20ID%20Act%202024" }, { "title": "National Energy Retail Law", "year": "2012", "type": "Act", "role": "The AER regulates the National Energy Retail Law.", "register_url": "https://www.legislation.gov.au/search?query=National%20Energy%20Retail%20Law" }, { "title": "National Gas Law", "year": "2012", "type": "Act", "role": "The AER regulates the National Gas Law.", "register_url": "https://www.legislation.gov.au/search?query=National%20Gas%20Law" }, { "title": "National Electricity Law", "year": "2012", "type": "Act", "role": "The AER regulates the National Electricity Law.", "register_url": "https://www.legislation.gov.au/search?query=National%20Electricity%20Law" } ], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 9658163, "link_text": "Download publication (9.21 MB - PDF) 9.21 MB" }, { "category": "annual-reports", "year": "2023-24", "url": "http://www.accc.gov.au/system/files/annual-report-2023-24.pdf", "file": "annual-reports/2023-24.pdf", "bytes": 5485090, "link_text": "Download publication (5.23 MB - PDF) 5.23 MB" }, { "category": "annual-reports", "year": "2017-18", "url": "http://www.accc.gov.au/system/files/ACCC-%26-AER-Annual-Report-2017-18_0.pdf", "file": "annual-reports/2017-18.pdf", "bytes": 3594198, "link_text": "Download publication (3.43 MB - PDF) 3.43 MB" }, { "category": "corporate-plans", "year": "2025-26", "url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "file": "corporate-plans/2025-26.pdf", "bytes": 2226957, "link_text": "Download publication (2.12 MB - PDF) 2.12 MB" }, { "category": "corporate-plans", "year": "2024-25", "url": "http://www.accc.gov.au/system/files/accc-and-aer-corporate-plan-2024-25.pdf", "file": "corporate-plans/2024-25.pdf", "bytes": 3180732, "link_text": "Download publication (3.03 MB - PDF) 3.03 MB" }, { "category": "other-pdfs", "year": "2026-27", "url": "https://www.accc.gov.au/system/files/compliance-enforcement-priorities-2026-27-factsheet.pdf", "file": "other-pdfs/compliance-enforcement-priorities-2026-27-factsheet.pdf", "bytes": 829109, "link_text": "2026-27 Compliance and Enforcement Priorities" }, { "category": "other-pdfs", "year": "2022-23", "url": "http://www.accc.gov.au/system/files/ACCC%20AER%20Annual%20Report%202022-23.pdf", "file": "other-pdfs/ACCC-20AER-20Annual-20Report-202022-23.pdf", "bytes": 8476560, "link_text": "Download publication (8.08 MB - PDF) 8.08 MB" }, { "category": "other-pdfs", "year": "2020", "url": "http://www.accc.gov.au/system/files/ACCC%202023%20Effectiveness%20Survey%20Report_0.pdf", "file": "other-pdfs/ACCC-202023-20Effectiveness-20Survey-20Report_0.pdf", "bytes": 2218978, "link_text": "PDF 2.12 MB" }, { "category": "other-pdfs", "year": "2020", "url": "http://www.accc.gov.au/system/files/ACCC%202023%20Business%20Stakeholder%20Survey%20Report.pdf", "file": "other-pdfs/ACCC-202023-20Business-20Stakeholder-20Survey-20Report.pdf", "bytes": 2014644, "link_text": "PDF 1.92 MB" }, { "category": "other-pdfs", "year": "2021-22", "url": "http://www.accc.gov.au/system/files/ACCC%20and%20AER%20annual%20report%202021-22.pdf", "file": "other-pdfs/ACCC-20and-20AER-20annual-20report-202021-22.pdf", "bytes": 8079513, "link_text": "Download publication (7.71 MB - PDF) 7.71 MB" } ], "_meta": { "snapshot_built_at": "2026-05-13T11:02:38+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Australian-Competition-and-Consumer-Commission", "annual_report": { "file": "annual-reports\\2024-25.txt", "url": "http://www.accc.gov.au/system/files/accc-aer-annual-report-2024-25_0.pdf", "year": "2024-25" }, "corporate_plan": { "file": "corporate-plans\\2025-26.txt", "url": "http://www.accc.gov.au/system/files/accc-aer-corporate-plan-2025-26.pdf", "year": "2025-26" }, "usage": { "input_tokens": 34982, "output_tokens": 3246, "total_tokens": 38228, "model": "nova-micro" }, "cost_usd": 0.0016788100000000002, "elapsed_seconds": 17.11, "generated_at": "2026-05-13T04:15:58+00:00" }, "ideas_manifest": { "folder": "Australian-Competition-and-Consumer-Commission", "entity_id": "O-000929", "model": "nova-micro", "generated_at": "2026-05-13T02:54:37+00:00", "elapsed_seconds": 4.78, "usage": { "input_tokens": 4795, "output_tokens": 1616, "total_tokens": 6411, "model": "nova-micro" }, "cost_usd": 0.00039406500000000003, "n_ideas": 8, "inputs": { "overview_chars": 5463, "brief_chars": 1163, "legis_chars": 96535 } }, "global_intel_meta": { "folder": "Australian-Competition-and-Consumer-Commission", "entity_id": "O-000929", "model": "nova-micro", "usage": { "input_tokens": 1819, "output_tokens": 2056, "total_tokens": 3875, "model": "nova-micro" }, "cost_usd": 0.00035150500000000006, "elapsed_seconds": 6.35, "generated_at": "2026-05-13T02:54:49+00:00" } } }