{
  "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
  "folder": "Births-Deaths-and-Marriages-Victoria",
  "name": "Births Deaths and Marriages Victoria",
  "type": "Statutory Authority",
  "jurisdiction": "VIC",
  "portfolio": "Births Deaths and Marriages",
  "website": "https://www.bdm.vic.gov.au/",
  "data_status": "stub",
  "completeness": {
    "has_strategy_brief": false,
    "has_strategy_structured": false,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": false,
    "n_ideas": 8,
    "n_legislation": 0,
    "n_artifacts": 0,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 0,
    "verified_own_data": false
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "low",
    "summary": "",
    "official_site_url": "https://www.bdm.vic.gov.au/",
    "source_documents": [],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available."
  },
  "strategy_brief_md": null,
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Births Deaths and Marriages Victoria - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:50:10.558341+00:00\n**Entity ID**: VIC-Births-Deaths-and-Marriages-Victoria\n**Entity type**: Statutory Authority\n**Jurisdiction**: VIC\n**Portfolio**: Births Deaths and Marriages\n**Website**: https://www.bdm.vic.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 4 |\n\n## Executive Readout\n\n### Purpose\n\n- 1300 369 367\nor\n132 842\n(within Australia)\n+61 3 7078 6711\n(overseas callers)\nHours: 8am to 4pm Monday to Friday (excluding public holidays)\nService partners\nService partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- What type of enquiry do you have?\n(Required)\nQuestion\nCompliment\nWho are you?\n(Required)\nIndividual\nBusiness/organisation\nIf you have a reference number that relates to this enquiry, enter it here: (Optional)\nThe Department of Government Services (DGS) collects your personal information on behalf of Births, Deaths and Marriages Victoria and discloses that information to Births, Deaths and Marriages Victoria for the purpose of responding to your enquiry.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n\n### Role and Functions\n\n- 1300 369 367\nor\n132 842\n(within Australia)\n+61 3 7078 6711\n(overseas callers)\nHours: 8am to 4pm Monday to Friday (excluding public holidays)\nService partners\nService partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- To do this:\nyou’ll need an original paper copy of your child’s Victorian birth certificate\nyour child must have been born on or after 19 February 2019.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- Hours: 8am to 4pm Monday to Friday (excluding public holidays)\nYou can also refer to your pages for instructions:\nMedical practitioners\nFuneral directors\nIndependent midwives\nVisit in person\nSome BDM services are available at some Justice Services Centres throughout Victoria.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- What type of enquiry do you have?\n(Required)\nQuestion\nCompliment\nWho are you?\n(Required)\nIndividual\nBusiness/organisation\nIf you have a reference number that relates to this enquiry, enter it here: (Optional)\nThe Department of Government Services (DGS) collects your personal information on behalf of Births, Deaths and Marriages Victoria and discloses that information to Births, Deaths and Marriages Victoria for the purpose of responding to your enquiry.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n\n### Strategic Priorities\n\n- 1300 369 367\nor\n132 842\n(within Australia)\n+61 3 7078 6711\n(overseas callers)\nHours: 8am to 4pm Monday to Friday (excluding public holidays)\nService partners\nService partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- To do this:\nyou’ll need an original paper copy of your child’s Victorian birth certificate\nyour child must have been born on or after 19 February 2019.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- Hours: 8am to 4pm Monday to Friday (excluding public holidays)\nYou can also refer to your pages for instructions:\nMedical practitioners\nFuneral directors\nIndependent midwives\nVisit in person\nSome BDM services are available at some Justice Services Centres throughout Victoria.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- What type of enquiry do you have?\n(Required)\nQuestion\nCompliment\nWho are you?\n(Required)\nIndividual\nBusiness/organisation\nIf you have a reference number that relates to this enquiry, enter it here: (Optional)\nThe Department of Government Services (DGS) collects your personal information on behalf of Births, Deaths and Marriages Victoria and discloses that information to Births, Deaths and Marriages Victoria for the purpose of responding to your enquiry.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- A subpoena or notice to produce\nVictorian Civil and Administrative Tribunal (VCAT) correspondence\nCourt proceedings\nOther\nImportant email\nMail\nWrite to us at:\nRegistry of Births, Deaths and Marriages Victoria\nGPO Box 4332\nMELBOURNE VIC 3001\nIf you're returning original certificates or providing certified identity documents, include your order number.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- We are:\nOpen online\nOpen by email\nOpen by phone, 8am to 4pm\nMost\nJustice Service Centres\n(opens in a new window)\nare open for some BDM services.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Providing your personal information, identity documents and credit card details to unknown third parties increases your risk of identity theft.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Log in to request certificates\n(opens in a new window)\nUpdated\n24 September 2024\n  Source: `pages/structure.html (https://www.bdm.vic.gov.au/government-agencies)`\n\n## KPIs, Targets, and Where They Are At\n\n- 1300 369 367\nor\n132 842\n(within Australia)\n+61 3 7078 6711\n(overseas callers)\nHours: 8am to 4pm Monday to Friday (excluding public holidays)\nService partners\nService partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- To do this:\nyou’ll need an original paper copy of your child’s Victorian birth certificate\nyour child must have been born on or after 19 February 2019.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- Hours: 8am to 4pm Monday to Friday (excluding public holidays)\nYou can also refer to your pages for instructions:\nMedical practitioners\nFuneral directors\nIndependent midwives\nVisit in person\nSome BDM services are available at some Justice Services Centres throughout Victoria.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- What type of enquiry do you have?\n(Required)\nQuestion\nCompliment\nWho are you?\n(Required)\nIndividual\nBusiness/organisation\nIf you have a reference number that relates to this enquiry, enter it here: (Optional)\nThe Department of Government Services (DGS) collects your personal information on behalf of Births, Deaths and Marriages Victoria and discloses that information to Births, Deaths and Marriages Victoria for the purpose of responding to your enquiry.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- A subpoena or notice to produce\nVictorian Civil and Administrative Tribunal (VCAT) correspondence\nCourt proceedings\nOther\nImportant email\nMail\nWrite to us at:\nRegistry of Births, Deaths and Marriages Victoria\nGPO Box 4332\nMELBOURNE VIC 3001\nIf you're returning original certificates or providing certified identity documents, include your order number.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- We are:\nOpen online\nOpen by email\nOpen by phone, 8am to 4pm\nMost\nJustice Service Centres\n(opens in a new window)\nare open for some BDM services.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Providing your personal information, identity documents and credit card details to unknown third parties increases your risk of identity theft.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Log in to request certificates\n(opens in a new window)\nUpdated\n24 September 2024\n  Source: `pages/structure.html (https://www.bdm.vic.gov.au/government-agencies)`\n- Option 1: Use your existing Service Victoria account\nYou can\nuse your existing Service Victoria account\nif you have one.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- Option 2: Create a Service Victoria account, if you don’t have one\nIf you don’t you have a Service Victoria account, you’ll be prompted to create one when you either:\nstart a new application with us\nresume an existing application.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n\n## Key Metrics\n\n- 1300 369 367\nor\n132 842\n(within Australia)\n+61 3 7078 6711\n(overseas callers)\nHours: 8am to 4pm Monday to Friday (excluding public holidays)\nService partners\nService partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- To do this:\nyou’ll need an original paper copy of your child’s Victorian birth certificate\nyour child must have been born on or after 19 February 2019.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- Hours: 8am to 4pm Monday to Friday (excluding public holidays)\nYou can also refer to your pages for instructions:\nMedical practitioners\nFuneral directors\nIndependent midwives\nVisit in person\nSome BDM services are available at some Justice Services Centres throughout Victoria.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- What type of enquiry do you have?\n(Required)\nQuestion\nCompliment\nWho are you?\n(Required)\nIndividual\nBusiness/organisation\nIf you have a reference number that relates to this enquiry, enter it here: (Optional)\nThe Department of Government Services (DGS) collects your personal information on behalf of Births, Deaths and Marriages Victoria and discloses that information to Births, Deaths and Marriages Victoria for the purpose of responding to your enquiry.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- A subpoena or notice to produce\nVictorian Civil and Administrative Tribunal (VCAT) correspondence\nCourt proceedings\nOther\nImportant email\nMail\nWrite to us at:\nRegistry of Births, Deaths and Marriages Victoria\nGPO Box 4332\nMELBOURNE VIC 3001\nIf you're returning original certificates or providing certified identity documents, include your order number.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- We are:\nOpen online\nOpen by email\nOpen by phone, 8am to 4pm\nMost\nJustice Service Centres\n(opens in a new window)\nare open for some BDM services.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Providing your personal information, identity documents and credit card details to unknown third parties increases your risk of identity theft.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Log in to request certificates\n(opens in a new window)\nUpdated\n24 September 2024\n  Source: `pages/structure.html (https://www.bdm.vic.gov.au/government-agencies)`\n\n## Key Achievements\n\n- 1300 369 367\nor\n132 842\n(within Australia)\n+61 3 7078 6711\n(overseas callers)\nHours: 8am to 4pm Monday to Friday (excluding public holidays)\nService partners\nService partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- Certificate turnaround times\nTrack the progress of your application and view our current certificate turnaround times.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Register now\n(opens in a new window)\nOnce you have an account you will be able to make payment (if applicable) and track the progress of your orders.\n  Source: `pages/structure.html (https://www.bdm.vic.gov.au/government-agencies)`\n- On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- To do this:\nyou’ll need an original paper copy of your child’s Victorian birth certificate\nyour child must have been born on or after 19 February 2019.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- Hours: 8am to 4pm Monday to Friday (excluding public holidays)\nYou can also refer to your pages for instructions:\nMedical practitioners\nFuneral directors\nIndependent midwives\nVisit in person\nSome BDM services are available at some Justice Services Centres throughout Victoria.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- What type of enquiry do you have?\n(Required)\nQuestion\nCompliment\nWho are you?\n(Required)\nIndividual\nBusiness/organisation\nIf you have a reference number that relates to this enquiry, enter it here: (Optional)\nThe Department of Government Services (DGS) collects your personal information on behalf of Births, Deaths and Marriages Victoria and discloses that information to Births, Deaths and Marriages Victoria for the purpose of responding to your enquiry.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- A subpoena or notice to produce\nVictorian Civil and Administrative Tribunal (VCAT) correspondence\nCourt proceedings\nOther\nImportant email\nMail\nWrite to us at:\nRegistry of Births, Deaths and Marriages Victoria\nGPO Box 4332\nMELBOURNE VIC 3001\nIf you're returning original certificates or providing certified identity documents, include your order number.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- We are:\nOpen online\nOpen by email\nOpen by phone, 8am to 4pm\nMost\nJustice Service Centres\n(opens in a new window)\nare open for some BDM services.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Providing your personal information, identity documents and credit card details to unknown third parties increases your risk of identity theft.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Log in to request certificates\n(opens in a new window)\nUpdated\n24 September 2024\n  Source: `pages/structure.html (https://www.bdm.vic.gov.au/government-agencies)`\n\n## Key Issues, Risks, and Recommendations\n\n- 1300 369 367\nor\n132 842\n(within Australia)\n+61 3 7078 6711\n(overseas callers)\nHours: 8am to 4pm Monday to Friday (excluding public holidays)\nService partners\nService partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- Providing your personal information, identity documents and credit card details to unknown third parties increases your risk of identity theft.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Information technology (IT) issues\nOur IT helpdesk can help with logging in or password resets.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- I have read and understand how Department of Government Services stores information.\n(Required)\nSubmit\nImportant email\nInformation technology (IT) issues\nOur IT Service Desk team may be able to help with problems such as logging in, password resets, pop-ups or printing.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- To do this:\nyou’ll need an original paper copy of your child’s Victorian birth certificate\nyour child must have been born on or after 19 February 2019.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- Hours: 8am to 4pm Monday to Friday (excluding public holidays)\nYou can also refer to your pages for instructions:\nMedical practitioners\nFuneral directors\nIndependent midwives\nVisit in person\nSome BDM services are available at some Justice Services Centres throughout Victoria.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- What type of enquiry do you have?\n(Required)\nQuestion\nCompliment\nWho are you?\n(Required)\nIndividual\nBusiness/organisation\nIf you have a reference number that relates to this enquiry, enter it here: (Optional)\nThe Department of Government Services (DGS) collects your personal information on behalf of Births, Deaths and Marriages Victoria and discloses that information to Births, Deaths and Marriages Victoria for the purpose of responding to your enquiry.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- A subpoena or notice to produce\nVictorian Civil and Administrative Tribunal (VCAT) correspondence\nCourt proceedings\nOther\nImportant email\nMail\nWrite to us at:\nRegistry of Births, Deaths and Marriages Victoria\nGPO Box 4332\nMELBOURNE VIC 3001\nIf you're returning original certificates or providing certified identity documents, include your order number.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- We are:\nOpen online\nOpen by email\nOpen by phone, 8am to 4pm\nMost\nJustice Service Centres\n(opens in a new window)\nare open for some BDM services.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Log in to request certificates\n(opens in a new window)\nUpdated\n24 September 2024\n  Source: `pages/structure.html (https://www.bdm.vic.gov.au/government-agencies)`\n- Option 1: Use your existing Service Victoria account\nYou can\nuse your existing Service Victoria account\nif you have one.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- Option 2: Create a Service Victoria account, if you don’t have one\nIf you don’t you have a Service Victoria account, you’ll be prompted to create one when you either:\nstart a new application with us\nresume an existing application.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n\n## Corporate Values and Operating Culture\n\n- 1300 369 367\nor\n132 842\n(within Australia)\n+61 3 7078 6711\n(overseas callers)\nHours: 8am to 4pm Monday to Friday (excluding public holidays)\nService partners\nService partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).\n  Source: `pages/contact.html (https://www.bdm.vic.gov.au/contact-us)`\n- On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- We are:\nOpen online\nOpen by email\nOpen by phone, 8am to 4pm\nMost\nJustice Service Centres\n(opens in a new window)\nare open for some BDM services.\n  Source: `pages/homepage.html (https://www.bdm.vic.gov.au/)`\n- Option 1: Use your existing Service Victoria account\nYou can\nuse your existing Service Victoria account\nif you have one.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- Option 2: Create a Service Victoria account, if you don’t have one\nIf you don’t you have a Service Victoria account, you’ll be prompted to create one when you either:\nstart a new application with us\nresume an existing application.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- If you’re a professional who deals with us for your work, refer to\nHelp with registering a user account\n.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n- You can use your Service Victoria account across many Victorian Government services.\n  Source: `pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.bdm.vic.gov.au/logging-your-account\n- `pages/contact.html` - pages - https://www.bdm.vic.gov.au/contact-us\n- `pages/homepage.html` - pages - https://www.bdm.vic.gov.au/\n- `pages/structure.html` - pages - https://www.bdm.vic.gov.au/government-agencies\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Births Deaths and Marriages Victoria - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:35:50.112465+00:00\n**Entity ID**: VIC-Births-Deaths-and-Marriages-Victoria\n**Jurisdiction**: Victoria\n**Portfolio**: Births Deaths and Marriages\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 4\n- Unique legislation references found: 0\n\n## Legislation References\n\n_No Act/Regulation/Instrument references found in the local corpus._\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/structure.html` (page)",
  "global_initiatives_md": null,
  "strategy": null,
  "ideas": [
    {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "On this page\nOption 1: Use your existing Service Victoria account\nOption 2: Create a Service Victoria account, if you don’t have one\nLinking your BDM and Service Victoria accounts\nLogging in to upload documents\nTroubleshooting\nThis page is for\ngeneral public\napplicants for certificates and registrations.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "category": "Case Processing",
      "scale": "small",
      "title": "Triage queue for stuck or ageing cases",
      "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.",
      "quote": "Option 2: Create a Service Victoria account, if you don’t have one\nIf you don’t you have a Service Victoria account, you’ll be prompted to create one when you either:\nstart a new application with us\nresume an existing application.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Applicants / case officers",
      "source": "pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "category": "Case Processing",
      "scale": "large",
      "title": "End-to-end case processing redesign",
      "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.",
      "quote": "Option 2: Create a Service Victoria account, if you don’t have one\nIf you don’t you have a Service Victoria account, you’ll be prompted to create one when you either:\nstart a new application with us\nresume an existing application.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Applicants / case officers",
      "source": "pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Information technology (IT) issues\nOur IT helpdesk can help with logging in or password resets.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Information technology (IT) issues\nOur IT helpdesk can help with logging in or password resets.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/about.html (https://www.bdm.vic.gov.au/logging-your-account)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Log in to request certificates\n(opens in a new window)\nUpdated\n24 September 2024",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/structure.html (https://www.bdm.vic.gov.au/government-agencies)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Log in to request certificates\n(opens in a new window)\nUpdated\n24 September 2024",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/structure.html (https://www.bdm.vic.gov.au/government-agencies)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [],
  "_meta": {
    "snapshot_built_at": "2026-05-13T11:02:42+00:00",
    "strategy_brief_meta": null,
    "ideas_manifest": {
      "entity_id": "VIC-Births-Deaths-and-Marriages-Victoria",
      "entity_name": "Births Deaths and Marriages Victoria",
      "folder_name": "Births-Deaths-and-Marriages-Victoria",
      "generated_at": "2026-05-09T23:06:16.855086+00:00",
      "idea_count": 8,
      "markdown": "ideas/Births-Deaths-and-Marriages-Victoria_ideas.md",
      "jsonl": "ideas/ideas.jsonl",
      "inputs": [
        "Births-Deaths-and-Marriages-Victoria_strategy-overview.md",
        "strategy-evidence.json",
        "global-intelligence/source-manifest.json"
      ]
    },
    "global_intel_meta": null
  }
}