{
  "entity_id": "O-000835",
  "folder": "Comcare",
  "name": "Comcare",
  "type": "Corporate Commonwealth Entity",
  "jurisdiction": "Commonwealth",
  "portfolio": "Employment and Workplace Relations",
  "website": "http://www.comcare.gov.au",
  "data_status": "partial",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": false,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": true,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 3,
    "n_kpi_targets": 3,
    "n_kpi_results": 3,
    "n_outcomes": 3,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "medium",
    "summary": "Comcare's primary outcome is to support workers and employers in preventing and managing work-related injuries and illnesses through effective workers' compensation services.",
    "official_site_url": "http://www.comcare.gov.au",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "Annual Report",
        "url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-srcc-annual-report-2024-25.pdf",
        "period": "2024",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan",
        "url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "period": "2025",
        "confidence": "high"
      }
    ],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [
      {
        "name": "Integrity",
        "description": "",
        "source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Respect",
        "description": "",
        "source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Accountability",
        "description": "",
        "source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Excellence",
        "description": "",
        "source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Support for workers and employers to prevent and manage work-related injuries and illnesses",
        "description": "Comcare's primary outcome is to support workers and employers in preventing and managing work-related injuries and illnesses through effective workers' compensation services.",
        "activities": [
          "Providing workers' compensation services",
          "Offering rehabilitation services",
          "Administering the Workers Compensation Scheme"
        ],
        "source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "source_page": 10,
        "source_deep_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=10"
      },
      {
        "name": "Outcome 2: Fair and efficient resolution of claims",
        "description": "Comcare aims to resolve claims fairly and efficiently by providing timely and accurate decisions on workers' compensation claims.",
        "activities": [
          "Processing claims",
          "Conducting investigations",
          "Providing decision-making services"
        ],
        "source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "source_page": 11,
        "source_deep_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=11"
      },
      {
        "name": "Outcome 3: Effective management of the workers compensation scheme",
        "description": "Comcare seeks to manage the workers compensation scheme effectively to ensure it operates efficiently and fairly.",
        "activities": [
          "Scheme administration",
          "Policy development",
          "Monitoring and reporting"
        ],
        "source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "source_page": 12,
        "source_deep_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=12"
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Timely decision rate for claims",
        "target": "95%",
        "latest_result": "94%",
        "status": "Partially achieved",
        "target_source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "target_source_page": 14,
        "result_source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-srcc-annual-report-2024-25.pdf",
        "result_source_page": 18
      },
      {
        "code": "CCE02",
        "measure": "Customer satisfaction rate",
        "target": "90%",
        "latest_result": "88%",
        "status": "Mostly achieved",
        "target_source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "target_source_page": 15,
        "result_source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-srcc-annual-report-2024-25.pdf",
        "result_source_page": 19
      },
      {
        "code": "CCE03",
        "measure": "Rehabilitation success rate",
        "target": "85%",
        "latest_result": "84%",
        "status": "Partially achieved",
        "target_source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
        "target_source_page": 16,
        "result_source_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-srcc-annual-report-2024-25.pdf",
        "result_source_page": 20
      }
    ],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [
        "Timely decision rate for claims",
        "Customer satisfaction rate",
        "Rehabilitation success rate"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Structured strategy exists but is incomplete."
  },
  "strategy_brief_md": "# Comcare — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)\n\n## Outcomes\n\n### Outcome 1: Support for workers and employers to prevent and manage work-related injuries and illnesses\nComcare's primary outcome is to support workers and employers in preventing and managing work-related injuries and illnesses through effective workers' compensation services. [[CP p.10](https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=10)(https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf#page=10)]\n\n**Key activities:**\n- Providing workers' compensation services\n- Offering rehabilitation services\n- Administering the Workers Compensation Scheme\n\n### Outcome 2: Fair and efficient resolution of claims\nComcare aims to resolve claims fairly and efficiently by providing timely and accurate decisions on workers' compensation claims. [[CP p.11](https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=11)(https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf#page=11)]\n\n**Key activities:**\n- Processing claims\n- Conducting investigations\n- Providing decision-making services\n\n### Outcome 3: Effective management of the workers compensation scheme\nComcare seeks to manage the workers compensation scheme effectively to ensure it operates efficiently and fairly. [[CP p.12](https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=12)(https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf#page=12)]\n\n**Key activities:**\n- Scheme administration\n- Policy development\n- Monitoring and reporting\n\n## Values and principles\n\n_Comcare Values_\n\n- Integrity\n- Respect\n- Accountability\n- Excellence\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Timely decision rate for claims | 95% | [CP p.14](https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=14)(https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf#page=14) |\n| CCE02 | Customer satisfaction rate | 90% | [CP p.15](https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=15)(https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf#page=15) |\n| CCE03 | Rehabilitation success rate | 85% | [CP p.16](https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf#page=16)(https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf#page=16) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Timely decision rate for claims | 94% | Partially achieved | AR p.18 |\n| CCE02 | Customer satisfaction rate | 88% | Mostly achieved | AR p.19 |\n| CCE03 | Rehabilitation success rate | 84% | Partially achieved | AR p.20 |",
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Comcare - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T21:59:43.663366+00:00\n**Entity ID**: O-000835\n**Entity type**: Corporate Commonwealth Entity\n**Jurisdiction**: Commonwealth\n**Portfolio**: Employment and Workplace Relations\n**Website**: http://www.comcare.gov.au\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| global-intelligence | 3 |\n| other-pdfs | 1 |\n| pages | 5 |\n\n## Executive Readout\n\n### Purpose\n\n- [pages 1,2]\n[Page 1]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJanuary February March April May June\nPsychosocial Risk Management\n– – 26 22 6 16\n9:30 am – 1:30 pm\n12.30 – 4.30 pm\nWorkplace Rehabilitation Providers\n– 10 17 23 20 17\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– – 18 – 7 –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– – – 23 12 17\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– – 25 – 14 –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n– 19 – – 13 –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– 26 – 28 – 18\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 25 – 29 – 24\nFundamentals Day 1 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nRehabilitation Case Managers\n– 26 – 30 – 25\nFundamentals Day 2 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nType Of Occurrence Classification\n– 18 – – 21 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- [Page 2]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJuly August September October November December\nPsychosocial Risk Management\n29 – 2 – 25 –\n9:30 am – 1:30 pm\nWorkplace Rehabilitation Providers\n30 5 10 14 4 2\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– 18 – 21 – –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– 4 16 – – –\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– 25 – – – –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n30 – – 22 – –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– – 3 – 18 –\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 12 – 21 – –\nFundamentals Day 1 9:30 am – 1:30 pm\nRehabilitation Case Managers\n– 13 – 22 – –\nFundamentals Day 2 9:30 am – 1:30 pm\nType Of Occurrence Classification\n– 19 – 20 – –\nsystem 9:30 am – 1:00 pm\nAdvanced Rehabilitation Case\n– – 16 – 11 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- 2025 Comcare National Health and Safety Award winners\n14 November 2025\nCongratulations to the winners of the 2025 Comcare National Work Health and Safety Awards\nCompanies charged over NorthLink incident (Media release)\n24 October 2025\nConstruction company John Holland and two contractors are facing federal work health and safety charges over an incident that injured a worker at Perth’s NorthLink road project.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare's Corporate Plan 2025–26 is now available\n28 August 2025\nThe Comcare Corporate Plan 2025–26 is now available.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n\n### Role and Functions\n\n- [pages 1,2]\n[Page 1]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJanuary February March April May June\nPsychosocial Risk Management\n– – 26 22 6 16\n9:30 am – 1:30 pm\n12.30 – 4.30 pm\nWorkplace Rehabilitation Providers\n– 10 17 23 20 17\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– – 18 – 7 –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– – – 23 12 17\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– – 25 – 14 –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n– 19 – – 13 –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– 26 – 28 – 18\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 25 – 29 – 24\nFundamentals Day 1 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nRehabilitation Case Managers\n– 26 – 30 – 25\nFundamentals Day 2 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nType Of Occurrence Classification\n– 18 – – 21 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- [Page 2]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJuly August September October November December\nPsychosocial Risk Management\n29 – 2 – 25 –\n9:30 am – 1:30 pm\nWorkplace Rehabilitation Providers\n30 5 10 14 4 2\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– 18 – 21 – –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– 4 16 – – –\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– 25 – – – –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n30 – – 22 – –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– – 3 – 18 –\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 12 – 21 – –\nFundamentals Day 1 9:30 am – 1:30 pm\nRehabilitation Case Managers\n– 13 – 22 – –\nFundamentals Day 2 9:30 am – 1:30 pm\nType Of Occurrence Classification\n– 19 – 20 – –\nsystem 9:30 am – 1:00 pm\nAdvanced Rehabilitation Case\n– – 16 – 11 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- 2025 Comcare National Health and Safety Award winners\n14 November 2025\nCongratulations to the winners of the 2025 Comcare National Work Health and Safety Awards\nCompanies charged over NorthLink incident (Media release)\n24 October 2025\nConstruction company John Holland and two contractors are facing federal work health and safety charges over an incident that injured a worker at Perth’s NorthLink road project.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare's Corporate Plan 2025–26 is now available\n28 August 2025\nThe Comcare Corporate Plan 2025–26 is now available.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 28 May 2025\n28 May 2025\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2025.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 30 May 2024\n30 May 2024\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2024.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n\n### Strategic Priorities\n\n- [pages 1,2]\n[Page 1]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJanuary February March April May June\nPsychosocial Risk Management\n– – 26 22 6 16\n9:30 am – 1:30 pm\n12.30 – 4.30 pm\nWorkplace Rehabilitation Providers\n– 10 17 23 20 17\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– – 18 – 7 –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– – – 23 12 17\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– – 25 – 14 –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n– 19 – – 13 –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– 26 – 28 – 18\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 25 – 29 – 24\nFundamentals Day 1 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nRehabilitation Case Managers\n– 26 – 30 – 25\nFundamentals Day 2 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nType Of Occurrence Classification\n– 18 – – 21 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- [Page 2]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJuly August September October November December\nPsychosocial Risk Management\n29 – 2 – 25 –\n9:30 am – 1:30 pm\nWorkplace Rehabilitation Providers\n30 5 10 14 4 2\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– 18 – 21 – –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– 4 16 – – –\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– 25 – – – –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n30 – – 22 – –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– – 3 – 18 –\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 12 – 21 – –\nFundamentals Day 1 9:30 am – 1:30 pm\nRehabilitation Case Managers\n– 13 – 22 – –\nFundamentals Day 2 9:30 am – 1:30 pm\nType Of Occurrence Classification\n– 19 – 20 – –\nsystem 9:30 am – 1:00 pm\nAdvanced Rehabilitation Case\n– – 16 – 11 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- 2025 Comcare National Health and Safety Award winners\n14 November 2025\nCongratulations to the winners of the 2025 Comcare National Work Health and Safety Awards\nCompanies charged over NorthLink incident (Media release)\n24 October 2025\nConstruction company John Holland and two contractors are facing federal work health and safety charges over an incident that injured a worker at Perth’s NorthLink road project.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare's Corporate Plan 2025–26 is now available\n28 August 2025\nThe Comcare Corporate Plan 2025–26 is now available.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 28 May 2025\n28 May 2025\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2025.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 30 May 2024\n30 May 2024\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2024.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare to receive federal funding for the Building safety and integrity capability across the APS program\n15 May 2024\nComcare has been successful in securing 2024-25 Federal Budget to deliver a new initiative.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 7 Jun 2023\n7 June 2023\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2023.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of the Safety, Rehabilitation and Compensation (Definition of ACT Employee – COVID-19 Emergency Response Volunteers) Declaration 2021\n21 October 2021\nBy way of Legislative Instrument F2021L01440, the Commonwealth Attorney-General and Minister for Industrial Relations has declared ACT COVID-19 emergency volunteers to be employees for the purposes of the\nSafety, Rehabilitation and Compensation Act 1988\n.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Read the Story\nfalse\nstyle\ngrid, full-banner-container\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-none\nno-grid\nfalse\ncol-ctrl\ncol-1\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nnews-banner\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-none\nstyle\nfull-banner-container\nsec-inside-container\nfalse\nsec-width\nfalse\nExplore GOVERNANCE FOCUS AREAS\nCombating Corruption\nPublic Administration\nGovTech\nView All\nView Less\nstyle\ngrid, countrylist-container\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-none\nsec-inside-container\nfalse\nno-grid\nfalse\ncol-ctrl\ncol-1\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\ncustom-text\ncollapsible-text\ncol2-class\ncol-lg-3 col-md-3 col-sm-12 col-xs-12\ncol2-blocks\ncustom-text\nINVESTING\nIN GOVERNANCE\nlp-heading-top-large\nlp-heading-bottom-regular\nstyle\ndefault\nContext\ncontext\ncontext\nContext\nvertical\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n\n## KPIs, Targets, and Where They Are At\n\n- [pages 1,2]\n[Page 1]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJanuary February March April May June\nPsychosocial Risk Management\n– – 26 22 6 16\n9:30 am – 1:30 pm\n12.30 – 4.30 pm\nWorkplace Rehabilitation Providers\n– 10 17 23 20 17\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– – 18 – 7 –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– – – 23 12 17\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– – 25 – 14 –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n– 19 – – 13 –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– 26 – 28 – 18\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 25 – 29 – 24\nFundamentals Day 1 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nRehabilitation Case Managers\n– 26 – 30 – 25\nFundamentals Day 2 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nType Of Occurrence Classification\n– 18 – – 21 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- [Page 2]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJuly August September October November December\nPsychosocial Risk Management\n29 – 2 – 25 –\n9:30 am – 1:30 pm\nWorkplace Rehabilitation Providers\n30 5 10 14 4 2\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– 18 – 21 – –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– 4 16 – – –\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– 25 – – – –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n30 – – 22 – –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– – 3 – 18 –\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 12 – 21 – –\nFundamentals Day 1 9:30 am – 1:30 pm\nRehabilitation Case Managers\n– 13 – 22 – –\nFundamentals Day 2 9:30 am – 1:30 pm\nType Of Occurrence Classification\n– 19 – 20 – –\nsystem 9:30 am – 1:00 pm\nAdvanced Rehabilitation Case\n– – 16 – 11 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- 2025 Comcare National Health and Safety Award winners\n14 November 2025\nCongratulations to the winners of the 2025 Comcare National Work Health and Safety Awards\nCompanies charged over NorthLink incident (Media release)\n24 October 2025\nConstruction company John Holland and two contractors are facing federal work health and safety charges over an incident that injured a worker at Perth’s NorthLink road project.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare's Corporate Plan 2025–26 is now available\n28 August 2025\nThe Comcare Corporate Plan 2025–26 is now available.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 28 May 2025\n28 May 2025\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2025.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 30 May 2024\n30 May 2024\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2024.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare to receive federal funding for the Building safety and integrity capability across the APS program\n15 May 2024\nComcare has been successful in securing 2024-25 Federal Budget to deliver a new initiative.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 7 Jun 2023\n7 June 2023\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2023.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of the Safety, Rehabilitation and Compensation (Definition of ACT Employee – COVID-19 Emergency Response Volunteers) Declaration 2021\n21 October 2021\nBy way of Legislative Instrument F2021L01440, the Commonwealth Attorney-General and Minister for Industrial Relations has declared ACT COVID-19 emergency volunteers to be employees for the purposes of the\nSafety, Rehabilitation and Compensation Act 1988\n.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Read the Story\nfalse\nstyle\ngrid, full-banner-container\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-none\nno-grid\nfalse\ncol-ctrl\ncol-1\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nnews-banner\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-none\nstyle\nfull-banner-container\nsec-inside-container\nfalse\nsec-width\nfalse\nExplore GOVERNANCE FOCUS AREAS\nCombating Corruption\nPublic Administration\nGovTech\nView All\nView Less\nstyle\ngrid, countrylist-container\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-none\nsec-inside-container\nfalse\nno-grid\nfalse\ncol-ctrl\ncol-1\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\ncustom-text\ncollapsible-text\ncol2-class\ncol-lg-3 col-md-3 col-sm-12 col-xs-12\ncol2-blocks\ncustom-text\nINVESTING\nIN GOVERNANCE\nlp-heading-top-large\nlp-heading-bottom-regular\nstyle\ndefault\nContext\ncontext\ncontext\nContext\nvertical\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- JUPITER is a country‑based assessment framework developed by the World Bank Group (WBG) to benchmark the state and performance of a country’s judiciary in three main areas: access to justice, efficiency, and quality.\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nRead Full Report\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nstyle\ngrid, clone-button-bottom\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-padding-between\nno-grid\nfalse\ncol-ctrl\ncol-2\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nlp-heading\ncol2-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol2-blocks\nresearch-publications-cards\ncol3-class\ncol-lg-6 col-md-6 col-sm-6 col-xs-12\ncol3-blocks\nresearch-publications-cards\nTHE LATEST\nON GOVERNANCE\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- Justice supports the political process, curbs corruption, and improves public services, especially for the poor.\nworld-bank:content-type/project\nInstitutions in Action - Supporting Evidence-Based Justice Reform in Liberia\nhttps://thedocs.worldbank.org/en/doc/b0ac32de7927efa2347c0f930f8033a0-0350052025/original/INSTITUTIONS-IN-ACTION-vF-LIBERIA.pdf?deliveryName=DM264466&deliveryName=FCP_1_DM268203\nThe implementation of JUPITER in Liberia enabled a data driven assessment of justice system performance, supporting policy dialogue among key stakeholders, guiding the prioritization and sequencing of justice sector reforms, and contributing to the analytical foundation for an upcoming World Bank project.\nmini-card, small-h-img\ntrue\nworld-bank:content-type/project\nReflections on the Functional Review of the Romanian Justice Sector\nhttps://documents1.worldbank.\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- WHS Act\nPsychosocial risk management\nWHS contractor management\nWHS for managers & supervisors\nWork health & safety committees\nWHS incident management\nManager - Workplace sexual harassment\nBullying – Awareness & prevention\nSRC Act\nRehabilitation case management - Fundamentals (2 x ½ day sessions)\nRehabilitation case management - Advanced (2 x ½ day sessions)\nTOOCS - Type of occurrence classification system\nWorkers' compensation payroll\nWorkplace rehabilitation providers (WRP)\nLog in to your Comcare LMS Account\nfor more details about course content, session times, pricing and payment options, or to make a booking.\n  Source: `pages/about.html (http://www.comcare.gov.au/about/training)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $1.2 million, 1.2 million | Undertaking to strengthen construction safety (Media release)\n16 May 2022\nJohn Holland will deliver safety improvements worth more than $1.2 million that will benefit the construction industry nationally, through an Enforceable Undertaking accepted by Comcare. | `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)` |\n| $900,000 | Undertaking to deliver national WHS initiatives\n13 March 2025\nWaste management company Cleanaway will spend more than $900,000 on safety measures across its national operations following an incident that caused serious injuries to a Canberra worker. | `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)` |\n| $100,000 | Company fined over safety breaches at army base\n20 June 2023\nConstruction company Lendlease has been fined $100,000 over a workplace safety incident that seriously injured a worker at a Perth Defence base. | `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)` |\n| $450,000 | Thales fined over Bendigo fatality\n2 June 2023\nDefence contractor Thales Australia has been convicted and fined $450,000 for safety failures that resulted in the death of a worker at its Bendigo factory. | `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)` |\n| $900,000 | Undertaking to deliver national WHS initiatives\n13 March 2025\nWaste management company Cleanaway will spend more than $900,000 on safety measures across its national operations following an incident that caused serious injuries to a Canberra worker. | `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)` |\n\n## Key Achievements\n\n- [pages 1,2]\n[Page 1]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJanuary February March April May June\nPsychosocial Risk Management\n– – 26 22 6 16\n9:30 am – 1:30 pm\n12.30 – 4.30 pm\nWorkplace Rehabilitation Providers\n– 10 17 23 20 17\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– – 18 – 7 –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– – – 23 12 17\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– – 25 – 14 –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n– 19 – – 13 –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– 26 – 28 – 18\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 25 – 29 – 24\nFundamentals Day 1 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nRehabilitation Case Managers\n– 26 – 30 – 25\nFundamentals Day 2 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nType Of Occurrence Classification\n– 18 – – 21 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- [Page 2]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJuly August September October November December\nPsychosocial Risk Management\n29 – 2 – 25 –\n9:30 am – 1:30 pm\nWorkplace Rehabilitation Providers\n30 5 10 14 4 2\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– 18 – 21 – –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– 4 16 – – –\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– 25 – – – –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n30 – – 22 – –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– – 3 – 18 –\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 12 – 21 – –\nFundamentals Day 1 9:30 am – 1:30 pm\nRehabilitation Case Managers\n– 13 – 22 – –\nFundamentals Day 2 9:30 am – 1:30 pm\nType Of Occurrence Classification\n– 19 – 20 – –\nsystem 9:30 am – 1:00 pm\nAdvanced Rehabilitation Case\n– – 16 – 11 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- 2025 Comcare National Health and Safety Award winners\n14 November 2025\nCongratulations to the winners of the 2025 Comcare National Work Health and Safety Awards\nCompanies charged over NorthLink incident (Media release)\n24 October 2025\nConstruction company John Holland and two contractors are facing federal work health and safety charges over an incident that injured a worker at Perth’s NorthLink road project.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare's Corporate Plan 2025–26 is now available\n28 August 2025\nThe Comcare Corporate Plan 2025–26 is now available.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 28 May 2025\n28 May 2025\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2025.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 30 May 2024\n30 May 2024\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2024.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare to receive federal funding for the Building safety and integrity capability across the APS program\n15 May 2024\nComcare has been successful in securing 2024-25 Federal Budget to deliver a new initiative.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 7 Jun 2023\n7 June 2023\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2023.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of the Safety, Rehabilitation and Compensation (Definition of ACT Employee – COVID-19 Emergency Response Volunteers) Declaration 2021\n21 October 2021\nBy way of Legislative Instrument F2021L01440, the Commonwealth Attorney-General and Minister for Industrial Relations has declared ACT COVID-19 emergency volunteers to be employees for the purposes of the\nSafety, Rehabilitation and Compensation Act 1988\n.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Read the Story\nfalse\nstyle\ngrid, full-banner-container\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-none\nno-grid\nfalse\ncol-ctrl\ncol-1\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nnews-banner\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-none\nstyle\nfull-banner-container\nsec-inside-container\nfalse\nsec-width\nfalse\nExplore GOVERNANCE FOCUS AREAS\nCombating Corruption\nPublic Administration\nGovTech\nView All\nView Less\nstyle\ngrid, countrylist-container\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-none\nsec-inside-container\nfalse\nno-grid\nfalse\ncol-ctrl\ncol-1\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\ncustom-text\ncollapsible-text\ncol2-class\ncol-lg-3 col-md-3 col-sm-12 col-xs-12\ncol2-blocks\ncustom-text\nINVESTING\nIN GOVERNANCE\nlp-heading-top-large\nlp-heading-bottom-regular\nstyle\ndefault\nContext\ncontext\ncontext\nContext\nvertical\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- JUPITER is a country‑based assessment framework developed by the World Bank Group (WBG) to benchmark the state and performance of a country’s judiciary in three main areas: access to justice, efficiency, and quality.\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nRead Full Report\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nstyle\ngrid, clone-button-bottom\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-padding-between\nno-grid\nfalse\ncol-ctrl\ncol-2\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nlp-heading\ncol2-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol2-blocks\nresearch-publications-cards\ncol3-class\ncol-lg-6 col-md-6 col-sm-6 col-xs-12\ncol3-blocks\nresearch-publications-cards\nTHE LATEST\nON GOVERNANCE\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- Justice supports the political process, curbs corruption, and improves public services, especially for the poor.\nworld-bank:content-type/project\nInstitutions in Action - Supporting Evidence-Based Justice Reform in Liberia\nhttps://thedocs.worldbank.org/en/doc/b0ac32de7927efa2347c0f930f8033a0-0350052025/original/INSTITUTIONS-IN-ACTION-vF-LIBERIA.pdf?deliveryName=DM264466&deliveryName=FCP_1_DM268203\nThe implementation of JUPITER in Liberia enabled a data driven assessment of justice system performance, supporting policy dialogue among key stakeholders, guiding the prioritization and sequencing of justice sector reforms, and contributing to the analytical foundation for an upcoming World Bank project.\nmini-card, small-h-img\ntrue\nworld-bank:content-type/project\nReflections on the Functional Review of the Romanian Justice Sector\nhttps://documents1.worldbank.\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n\n## Key Issues, Risks, and Recommendations\n\n- [pages 1,2]\n[Page 1]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJanuary February March April May June\nPsychosocial Risk Management\n– – 26 22 6 16\n9:30 am – 1:30 pm\n12.30 – 4.30 pm\nWorkplace Rehabilitation Providers\n– 10 17 23 20 17\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– – 18 – 7 –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– – – 23 12 17\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– – 25 – 14 –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n– 19 – – 13 –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– 26 – 28 – 18\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 25 – 29 – 24\nFundamentals Day 1 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nRehabilitation Case Managers\n– 26 – 30 – 25\nFundamentals Day 2 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nType Of Occurrence Classification\n– 18 – – 21 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- [Page 2]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJuly August September October November December\nPsychosocial Risk Management\n29 – 2 – 25 –\n9:30 am – 1:30 pm\nWorkplace Rehabilitation Providers\n30 5 10 14 4 2\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– 18 – 21 – –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– 4 16 – – –\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– 25 – – – –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n30 – – 22 – –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– – 3 – 18 –\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 12 – 21 – –\nFundamentals Day 1 9:30 am – 1:30 pm\nRehabilitation Case Managers\n– 13 – 22 – –\nFundamentals Day 2 9:30 am – 1:30 pm\nType Of Occurrence Classification\n– 19 – 20 – –\nsystem 9:30 am – 1:00 pm\nAdvanced Rehabilitation Case\n– – 16 – 11 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- WHS Act\nPsychosocial risk management\nWHS contractor management\nWHS for managers & supervisors\nWork health & safety committees\nWHS incident management\nManager - Workplace sexual harassment\nBullying – Awareness & prevention\nSRC Act\nRehabilitation case management - Fundamentals (2 x ½ day sessions)\nRehabilitation case management - Advanced (2 x ½ day sessions)\nTOOCS - Type of occurrence classification system\nWorkers' compensation payroll\nWorkplace rehabilitation providers (WRP)\nLog in to your Comcare LMS Account\nfor more details about course content, session times, pricing and payment options, or to make a booking.\n  Source: `pages/about.html (http://www.comcare.gov.au/about/training)`\n- Comcare awards celebrate WHS excellence\n14 November 2025\nAn APS-wide approach to managing psychosocial hazards, a program to mitigate vehicle risks for Inland Rail workers, and an early intervention initiative for injured Australia Post staff are among the winners of this year’s National Work Health and Safety Awards.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- 2025 Comcare National Health and Safety Award winners\n14 November 2025\nCongratulations to the winners of the 2025 Comcare National Work Health and Safety Awards\nCompanies charged over NorthLink incident (Media release)\n24 October 2025\nConstruction company John Holland and two contractors are facing federal work health and safety charges over an incident that injured a worker at Perth’s NorthLink road project.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare's Corporate Plan 2025–26 is now available\n28 August 2025\nThe Comcare Corporate Plan 2025–26 is now available.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 28 May 2025\n28 May 2025\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2025.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 30 May 2024\n30 May 2024\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2024.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare to receive federal funding for the Building safety and integrity capability across the APS program\n15 May 2024\nComcare has been successful in securing 2024-25 Federal Budget to deliver a new initiative.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 7 Jun 2023\n7 June 2023\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2023.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of the Safety, Rehabilitation and Compensation (Definition of ACT Employee – COVID-19 Emergency Response Volunteers) Declaration 2021\n21 October 2021\nBy way of Legislative Instrument F2021L01440, the Commonwealth Attorney-General and Minister for Industrial Relations has declared ACT COVID-19 emergency volunteers to be employees for the purposes of the\nSafety, Rehabilitation and Compensation Act 1988\n.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Read the Story\nfalse\nstyle\ngrid, full-banner-container\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-none\nno-grid\nfalse\ncol-ctrl\ncol-1\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nnews-banner\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-none\nstyle\nfull-banner-container\nsec-inside-container\nfalse\nsec-width\nfalse\nExplore GOVERNANCE FOCUS AREAS\nCombating Corruption\nPublic Administration\nGovTech\nView All\nView Less\nstyle\ngrid, countrylist-container\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-none\nsec-inside-container\nfalse\nno-grid\nfalse\ncol-ctrl\ncol-1\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\ncustom-text\ncollapsible-text\ncol2-class\ncol-lg-3 col-md-3 col-sm-12 col-xs-12\ncol2-blocks\ncustom-text\nINVESTING\nIN GOVERNANCE\nlp-heading-top-large\nlp-heading-bottom-regular\nstyle\ndefault\nContext\ncontext\ncontext\nContext\nvertical\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- Countries with strong institutions are more resilient, are better able to facilitate private sector growth, reduce poverty, deliver key services, address climate change challenges, build public confidence, and ultimately reduce risks of conflict and instability.\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- JUPITER is a country‑based assessment framework developed by the World Bank Group (WBG) to benchmark the state and performance of a country’s judiciary in three main areas: access to justice, efficiency, and quality.\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nRead Full Report\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nstyle\ngrid, clone-button-bottom\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-padding-between\nno-grid\nfalse\ncol-ctrl\ncol-2\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nlp-heading\ncol2-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol2-blocks\nresearch-publications-cards\ncol3-class\ncol-lg-6 col-md-6 col-sm-6 col-xs-12\ncol3-blocks\nresearch-publications-cards\nTHE LATEST\nON GOVERNANCE\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n\n## Corporate Values and Operating Culture\n\n- Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- Comcare to receive federal funding for the Building safety and integrity capability across the APS program\n15 May 2024\nComcare has been successful in securing 2024-25 Federal Budget to deliver a new initiative.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- [pages 1,2]\n[Page 1]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJanuary February March April May June\nPsychosocial Risk Management\n– – 26 22 6 16\n9:30 am – 1:30 pm\n12.30 – 4.30 pm\nWorkplace Rehabilitation Providers\n– 10 17 23 20 17\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– – 18 – 7 –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– – – 23 12 17\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– – 25 – 14 –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n– 19 – – 13 –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– 26 – 28 – 18\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 25 – 29 – 24\nFundamentals Day 1 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nRehabilitation Case Managers\n– 26 – 30 – 25\nFundamentals Day 2 9:30 am – 1:30 pm\n12.30 – 4.30 pm\nType Of Occurrence Classification\n– 18 – – 21 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- [Page 2]\nCOMCARE\nINSTRUCTOR-LED\nTRAINING\n2026 Education Workshop Calendar\nJuly August September October November December\nPsychosocial Risk Management\n29 – 2 – 25 –\n9:30 am – 1:30 pm\nWorkplace Rehabilitation Providers\n30 5 10 14 4 2\n9:30 am – 1:00 pm\n1.00 – 4.30 pm\nWork Health and Safety Managers\n– 18 – 21 – –\n& Supervisors 9:30 am – 1:00 pm\nWork Health and Safety Incident\n– 4 16 – – –\nManagement 9:30 am – 1:00 pm\nWork Health and Safety Contractor\n– 25 – – – –\nManagement 9:30 am – 1:00 pm\nWorkers Compensation Payroll\n30 – – 22 – –\n9:30 am – 1:30 pm\nManagers: Workplace Sexual\n– – 3 – 18 –\nHarassment 9:30 am – 1:00 pm\nRehabilitation Case Managers\n– 12 – 21 – –\nFundamentals Day 1 9:30 am – 1:30 pm\nRehabilitation Case Managers\n– 13 – 22 – –\nFundamentals Day 2 9:30 am – 1:30 pm\nType Of Occurrence Classification\n– 19 – 20 – –\nsystem 9:30 am – 1:00 pm\nAdvanced Rehabilitation Case\n– – 16 – 11 –\n  Source: `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf (https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf)`\n- 2025 Comcare National Health and Safety Award winners\n14 November 2025\nCongratulations to the winners of the 2025 Comcare National Work Health and Safety Awards\nCompanies charged over NorthLink incident (Media release)\n24 October 2025\nConstruction company John Holland and two contractors are facing federal work health and safety charges over an incident that injured a worker at Perth’s NorthLink road project.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Comcare's Corporate Plan 2025–26 is now available\n28 August 2025\nThe Comcare Corporate Plan 2025–26 is now available.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 28 May 2025\n28 May 2025\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2025.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n- Release of new workplace rehabilitation provider fee rates - 30 May 2024\n30 May 2024\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2024.\n  Source: `pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)`\n\n## Global Ideas and Case Study Inputs\n\nGlobal source texts are available for later idea synthesis:\n- `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt`\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - http://www.comcare.gov.au/about/training\n- `pages/homepage.html` - pages - http://www.comcare.gov.au\n- `pages/news-latest.html` - pages - http://www.comcare.gov.au/about/news-events/news\n- `pages/publications-index.html` - pages - http://www.comcare.gov.au/about/forms-pubs\n- `pages/structure.html` - pages - http://www.comcare.gov.au/scheme-legislation/premium-payers\n- `global-intelligence/source-text/association-worldbank.org-governance.txt` - global-intelligence - local file\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt` - global-intelligence - local file\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt` - global-intelligence - local file\n- `other-pdfs/comcare-instructor-led-training-calendar-2026.pdf` - other-pdfs - https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.",
  "legislation_md": "# Comcare - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T20:56:13.125496+00:00\n**Entity ID**: O-000835\n**Jurisdiction**: Commonwealth\n**Portfolio**: Employment and Workplace Relations\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 6\n- Unique legislation references found: 2\n\n| Type | Count |\n|---|---:|\n| Act | 2 |\n\n## Legislation References\n\n### Safety Rehabilitation and Compensation Act 1988\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 7\n**Register search**: https://www.legislation.gov.au/search?query=Safety+Rehabilitation+and+Compensation+Act+1988\n\n**Sources**:\n- `pages/about.html`\n- `pages/homepage.html`\n- `pages/news-latest.html`\n\n**Evidence contexts**:\n- Training and learning | Comcare\n\nTraining and learning\nChoose from a range of Comcare education and training on topics related to the\nWork Health and Safety Act 2011\nand the\nSafety Rehabilitation and Compensation Act 1988.\nBecome a Comcare learner\nUnlock the power of workplace health and safety with training from Comcare. Our training and learning programs empower you with practical skills and knowledge to create safe and healthy work environments, drive employee engagement, p\n  Source: `pages/about.html`\n- the Guide ›\nLatest changes to WHS laws\nFind out more ›\nLatest news and events\nView more\nNew scheme guidance for claims managers\n14 April 2026\nComcare has released two new scheme guidance publications to assist claims managers in applying the provisions of the Safety, Rehabilitation and Compensation Act 1988.\nDefence convicted after RAAF worker’s death\n19 December 2025\nThe Department of Defence has been convicted and fined for failing to manage psychosocial risks relating to the death of a worker.\nReport of the SRC Act Review\n12 December 2025\nReview of the Safety\n  Source: `pages/homepage.html`\n- News\nPage last reviewed:\n1 months ago\nWas this page helpful?\nYes\nNo\nWhy? (optional)\nURL\nNew scheme guidance for claims managers\n14 April 2026\nComcare has released two new scheme guidance publications to assist claims managers in applying the provisions of the Safety, Rehabilitation and Compensation Act 1988.\nDefence convicted after RAAF worker’s death\n19 December 2025\nThe Department of Defence has been convicted and fined for failing to manage psychosocial risks relating to the death of a worker.\nReport of the SRC Act Review\n12 December 2025\nReview of the Safety\n  Source: `pages/news-latest.html`\n- tal and LMS.\nRelease of new workplace rehabilitation provider fee rates - 28 May 2025\n28 May 2025\nComcare has published its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2025.\nRelease of new statutory rates under the Safety, Rehabilitation and Compensation Act 1988\n28 May 2025\nComcare has published new statutory rates under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).\nGovernment agency charged after worker assault\n26 May 2025\nServices Australia has been charged with breaching federal work health and s\n  Source: `pages/news-latest.html`\n- lished its new fee guidance for Workplace Rehabilitation Providers which will take effect on 1 July 2025.\nRelease of new statutory rates under the Safety, Rehabilitation and Compensation Act 1988\n28 May 2025\nComcare has published new statutory rates under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).\nGovernment agency charged after worker assault\n26 May 2025\nServices Australia has been charged with breaching federal work health and safety laws after a worker was violently attacked at a Melbourne Centrelink office.\nUndertaking to deliver nationa\n  Source: `pages/news-latest.html`\n\n### Work Health and Safety Act 2011\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Work+Health+and+Safety+Act+2011\n\n**Sources**:\n- `pages/about.html`\n- `pages/news-latest.html`\n\n**Evidence contexts**:\n- Training and learning | Comcare\n\nTraining and learning\nChoose from a range of Comcare education and training on topics related to the\nWork Health and Safety Act 2011\nand the\nSafety Rehabilitation and Compensation Act 1988.\nBecome a Comcare learner\nUnlock the power of workplace health and safety with training from Comcare. Our training and learning programs empower you with practical skills and knowledge to create safe and\n  Source: `pages/about.html`\n- ng first responders with PTSD\n10 July 2025\nComcare has published fact sheets to support certain first responders with PTSD make a claim for workers compensation.\nIncreases in WHS Act penalty amounts\n3 July 2025\nAnnual increases to monetary penalties under the\nWork Health and Safety Act 2011\n(WHS Act) are now in effect for the Commonwealth jurisdiction.\nWorkplace Bullying Prevention Toolkit\n1 July 2025\nThe Workplace Bullying Prevention Toolkit will support workplaces in preventing workplace bullying.\nDefence fined for WHS notification breach\n1 Ju\n  Source: `pages/news-latest.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/structure.html` (page)\n- `other-pdfs/comcare-instructor-led-training-calendar-2026.pages.jsonl` (pdf_pages)",
  "global_initiatives_md": "# Global Ideas Input - Comcare\n\nUse the source text files in this folder to produce implementable ideas for Australia.\n\nFor each idea, separate:\n- large structural reforms\n- small/cheap operational changes\n- overseas case-study evidence\n- university/research support\n- consulting/association trend support\n- implementation steps in the Australian context\n- risks, prerequisites, and likely owner\n\n## Sources\n\n- [association] World Bank Governance Global Practice - https://www.worldbank.org/en/topic/governance - `source-text/association-worldbank.org-governance.txt`\n- [consulting] Deloitte Government and Public Services - https://www.deloitte.com/global/en/Industries/government-public.html - `source-text/consulting-deloitte.com-government-public.txt`\n- [university] Harvard Kennedy School Ash Center - https://ash.harvard.edu/ - `source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`",
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": null,
    "vision_source_page": null,
    "purposes": null,
    "purposes_source_page": null,
    "how_we_deliver": null,
    "how_we_deliver_source_page": null,
    "government_priorities": [],
    "outcomes": [
      {
        "name": "Outcome 1: Support for workers and employers to prevent and manage work-related injuries and illnesses",
        "description": "Comcare's primary outcome is to support workers and employers in preventing and managing work-related injuries and illnesses through effective workers' compensation services.",
        "key_activities": [
          "Providing workers' compensation services",
          "Offering rehabilitation services",
          "Administering the Workers Compensation Scheme"
        ],
        "source_page": 10
      },
      {
        "name": "Outcome 2: Fair and efficient resolution of claims",
        "description": "Comcare aims to resolve claims fairly and efficiently by providing timely and accurate decisions on workers' compensation claims.",
        "key_activities": [
          "Processing claims",
          "Conducting investigations",
          "Providing decision-making services"
        ],
        "source_page": 11
      },
      {
        "name": "Outcome 3: Effective management of the workers compensation scheme",
        "description": "Comcare seeks to manage the workers compensation scheme effectively to ensure it operates efficiently and fairly.",
        "key_activities": [
          "Scheme administration",
          "Policy development",
          "Monitoring and reporting"
        ],
        "source_page": 12
      }
    ],
    "values": [
      "Integrity",
      "Respect",
      "Accountability",
      "Excellence"
    ],
    "values_framework_name": "Comcare Values",
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Timely decision rate for claims",
        "target": "95%",
        "source_page": 14
      },
      {
        "code": "CCE02",
        "measure": "Customer satisfaction rate",
        "target": "90%",
        "source_page": 15
      },
      {
        "code": "CCE03",
        "measure": "Rehabilitation success rate",
        "target": "85%",
        "source_page": 16
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Timely decision rate for claims",
        "result": "94%",
        "status": "Partially achieved",
        "source_page": 18
      },
      {
        "code": "CCE02",
        "measure": "Customer satisfaction rate",
        "result": "88%",
        "status": "Mostly achieved",
        "source_page": 19
      },
      {
        "code": "CCE03",
        "measure": "Rehabilitation success rate",
        "result": "84%",
        "status": "Partially achieved",
        "source_page": 20
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-srcc-annual-report-2024-25.pdf",
      "corporate_plan_url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf"
    }
  },
  "ideas": [
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "Justice supports the political process, curbs corruption, and improves public services, especially for the poor.\nworld-bank:content-type/project\nInstitutions in Action - Supporting Evidence-Based Justice Reform in Liberia\nhttps://thedocs.worldbank.org/en/doc/b0ac32de7927efa2347c0f930f8033a0-0350052025/original/INSTITUTIONS-IN-ACTION-vF-LIBERIA.pdf?deliveryName=DM264466&deliveryName=FCP_1_DM268203\nThe implementation of JUPITER in Liberia enabled a data driven assessment of justice system performance, supporting policy dialogue among key stakeholders, guiding the prioritization and sequencing of justice sector reforms, and contributing to the analytical foundation for an upcoming World Bank project.\nmini-card, small-h-img\ntrue\nworld-bank:content-type/project\nReflections on the Functional Review of the Romanian Justice Sector\nhttps://documents1.worldbank.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "Justice supports the political process, curbs corruption, and improves public services, especially for the poor.\nworld-bank:content-type/project\nInstitutions in Action - Supporting Evidence-Based Justice Reform in Liberia\nhttps://thedocs.worldbank.org/en/doc/b0ac32de7927efa2347c0f930f8033a0-0350052025/original/INSTITUTIONS-IN-ACTION-vF-LIBERIA.pdf?deliveryName=DM264466&deliveryName=FCP_1_DM268203\nThe implementation of JUPITER in Liberia enabled a data driven assessment of justice system performance, supporting policy dialogue among key stakeholders, guiding the prioritization and sequencing of justice sector reforms, and contributing to the analytical foundation for an upcoming World Bank project.\nmini-card, small-h-img\ntrue\nworld-bank:content-type/project\nReflections on the Functional Review of the Romanian Justice Sector\nhttps://documents1.worldbank.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Countries with strong institutions are more resilient, are better able to facilitate private sector growth, reduce poverty, deliver key services, address climate change challenges, build public confidence, and ultimately reduce risks of conflict and instability.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Countries with strong institutions are more resilient, are better able to facilitate private sector growth, reduce poverty, deliver key services, address climate change challenges, build public confidence, and ultimately reduce risks of conflict and instability.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Justice supports the political process, curbs corruption, and improves public services, especially for the poor.\nworld-bank:content-type/project\nInstitutions in Action - Supporting Evidence-Based Justice Reform in Liberia\nhttps://thedocs.worldbank.org/en/doc/b0ac32de7927efa2347c0f930f8033a0-0350052025/original/INSTITUTIONS-IN-ACTION-vF-LIBERIA.pdf?deliveryName=DM264466&deliveryName=FCP_1_DM268203\nThe implementation of JUPITER in Liberia enabled a data driven assessment of justice system performance, supporting policy dialogue among key stakeholders, guiding the prioritization and sequencing of justice sector reforms, and contributing to the analytical foundation for an upcoming World Bank project.\nmini-card, small-h-img\ntrue\nworld-bank:content-type/project\nReflections on the Functional Review of the Romanian Justice Sector\nhttps://documents1.worldbank.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Justice supports the political process, curbs corruption, and improves public services, especially for the poor.\nworld-bank:content-type/project\nInstitutions in Action - Supporting Evidence-Based Justice Reform in Liberia\nhttps://thedocs.worldbank.org/en/doc/b0ac32de7927efa2347c0f930f8033a0-0350052025/original/INSTITUTIONS-IN-ACTION-vF-LIBERIA.pdf?deliveryName=DM264466&deliveryName=FCP_1_DM268203\nThe implementation of JUPITER in Liberia enabled a data driven assessment of justice system performance, supporting policy dialogue among key stakeholders, guiding the prioritization and sequencing of justice sector reforms, and contributing to the analytical foundation for an upcoming World Bank project.\nmini-card, small-h-img\ntrue\nworld-bank:content-type/project\nReflections on the Functional Review of the Romanian Justice Sector\nhttps://documents1.worldbank.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "Comcare to receive federal funding for the Building safety and integrity capability across the APS program\n15 May 2024\nComcare has been successful in securing 2024-25 Federal Budget to deliver a new initiative.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "Comcare to receive federal funding for the Building safety and integrity capability across the APS program\n15 May 2024\nComcare has been successful in securing 2024-25 Federal Budget to deliver a new initiative.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "pages/news-latest.html (http://www.comcare.gov.au/about/news-events/news)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "Countries with strong institutions are more resilient, are better able to facilitate private sector growth, reduce poverty, deliver key services, address climate change challenges, build public confidence, and ultimately reduce risks of conflict and instability.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "Countries with strong institutions are more resilient, are better able to facilitate private sector growth, reduce poverty, deliver key services, address climate change challenges, build public confidence, and ultimately reduce risks of conflict and instability.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "JUPITER is a country‑based assessment framework developed by the World Bank Group (WBG) to benchmark the state and performance of a country’s judiciary in three main areas: access to justice, efficiency, and quality.\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nRead Full Report\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nstyle\ngrid, clone-button-bottom\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-padding-between\nno-grid\nfalse\ncol-ctrl\ncol-2\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nlp-heading\ncol2-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol2-blocks\nresearch-publications-cards\ncol3-class\ncol-lg-6 col-md-6 col-sm-6 col-xs-12\ncol3-blocks\nresearch-publications-cards\nTHE LATEST\nON GOVERNANCE",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "O-000835",
      "entity_name": "Comcare",
      "folder_name": "Comcare",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "JUPITER is a country‑based assessment framework developed by the World Bank Group (WBG) to benchmark the state and performance of a country’s judiciary in three main areas: access to justice, efficiency, and quality.\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nRead Full Report\nhttps://openknowledge.worldbank.org/entities/publication/dc974695-cf90-4a26-b854-f16e86d63da3\nstyle\ngrid, clone-button-bottom\nsec-spacing\nsection-padding-between\nsec-spacing-bottom\nsection-padding-between\nno-grid\nfalse\ncol-ctrl\ncol-2\ncol1-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol1-blocks\nlp-heading\ncol2-class\ncol-lg-12 col-md-12 col-sm-12 col-xs-12\ncol2-blocks\nresearch-publications-cards\ncol3-class\ncol-lg-6 col-md-6 col-sm-6 col-xs-12\ncol3-blocks\nresearch-publications-cards\nTHE LATEST\nON GOVERNANCE",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "global-intelligence/source-text/association-worldbank.org-governance.txt",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    }
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  "legislation_administered": [],
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      "year": "2026",
      "url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/training/comcare-instructor-led-training-calendar-2026.pdf",
      "file": "other-pdfs/comcare-instructor-led-training-calendar-2026.pdf",
      "bytes": 231548,
      "link_text": "Download the Instructor-Led Training Calendar (PDF, 226.1 KB)"
    },
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      "category": "annual-reports",
      "year": "2024",
      "url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-srcc-annual-report-2024-25.pdf",
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      "year": "2025",
      "url": "https://www.comcare.gov.au/about/forms-pubs/docs/pubs/corporate-publications/comcare-corporate-plan-2025-26.pdf",
      "file": "corporate-plans/2025.pdf",
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      "link_text": "Corporate Plan"
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