{
  "entity_id": "S-QLD-001",
  "folder": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
  "name": "Department of Customer Services, Open Data and Small and Family Business",
  "type": "State Department",
  "jurisdiction": "QLD",
  "portfolio": "Customer Services",
  "website": "https://www.qld.gov.au/",
  "data_status": "stub",
  "completeness": {
    "has_strategy_brief": false,
    "has_strategy_structured": false,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": false,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 0,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 0,
    "verified_own_data": false
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "low",
    "summary": "",
    "official_site_url": "https://www.qld.gov.au/",
    "source_documents": [],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available."
  },
  "strategy_brief_md": null,
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Department of Customer Services, Open Data and Small and Family Business - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:50:45.055866+00:00\n**Entity ID**: S-QLD-001\n**Entity type**: State Department\n**Jurisdiction**: QLD\n**Portfolio**: Customer Services\n**Website**: https://www.qld.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 5 |\n\n## Executive Readout\n\n### Purpose\n\n- Search\nSuburb or postcode\nStart typing your suburb, town or postcode and select a location from the suggestions\nUse my current location\nRadius\n5km\n10km\n25km\n50km\nAny\nDay\nAny days\nMonday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday\nSearch\nReset\nAitkenvale Library\nAlbany Creek Library\nAlexandra Hills Shopping Centre\nArana Hills Kmart Plaza\nArana Hills Library\nArundel Plaza\nAshgrove Library\nAshmore City\nAspley Hypermarket\nAtherton Courthouse\nPlease note, JP services at this location have been relocated to Atherton Library as of Monday 23 March 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Contact the Queensland Government\nCall Triple Zero (000) for emergencies: Police, Fire or Ambulance\nOn this page\nPhone\nGeneral enquiries\nCall\n13 QGOV\n(\n13 74 68\n).\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 2026 Queensland Reconciliation Awards\nNominations for the 2026 Queensland Reconciliation Awards are open until 5pm, Friday 10 April 2026.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- @media (min-width: 992px) {\n.col-lg-4 {\nflex: 0 0 auto;\nwidth: 33.33333333%;\n}\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n\n### Role and Functions\n\n- Search\nSuburb or postcode\nStart typing your suburb, town or postcode and select a location from the suggestions\nUse my current location\nRadius\n5km\n10km\n25km\n50km\nAny\nDay\nAny days\nMonday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday\nSearch\nReset\nAitkenvale Library\nAlbany Creek Library\nAlexandra Hills Shopping Centre\nArana Hills Kmart Plaza\nArana Hills Library\nArundel Plaza\nAshgrove Library\nAshmore City\nAspley Hypermarket\nAtherton Courthouse\nPlease note, JP services at this location have been relocated to Atherton Library as of Monday 23 March 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Contact the Queensland Government\nCall Triple Zero (000) for emergencies: Police, Fire or Ambulance\nOn this page\nPhone\nGeneral enquiries\nCall\n13 QGOV\n(\n13 74 68\n).\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 2026 Queensland Reconciliation Awards\nNominations for the 2026 Queensland Reconciliation Awards are open until 5pm, Friday 10 April 2026.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- @media (min-width: 992px) {\n.col-lg-4 {\nflex: 0 0 auto;\nwidth: 33.33333333%;\n}\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Petrie Police Station\nPialba Place\nPimpama City Shopping Centre\nPine Rivers Courthouse\nPomona and District Community House\nPomona Courthouse\nPort Douglas Neighbourhood Centre\nPrincess Alexandra Hospital\nProserpine Courthouse\nQEII Jubilee Hospital\nQ Super Centre - Mermaid Waters\nQueensland Justices Association - State Office\nQueensland University of Technology - Kelvin Grove\nRamsay Pharmacy Southside Gympie\nRedbank Plaza\nRedcliffe Courthouse\nRedcliffe Hospital\nPlease note, commencing Monday 11 May 2026 opening hours will change to Monday to Friday 9am–11am.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- .qld__card__title {\nfont-weight: 600;\nfont-size: 1.25rem;\nmargin-bottom: 0.25rem;\n/*text-decoration: underline;*/\ntext-underline-offset: 0.25rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n\n### Strategic Priorities\n\n- Search\nSuburb or postcode\nStart typing your suburb, town or postcode and select a location from the suggestions\nUse my current location\nRadius\n5km\n10km\n25km\n50km\nAny\nDay\nAny days\nMonday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday\nSearch\nReset\nAitkenvale Library\nAlbany Creek Library\nAlexandra Hills Shopping Centre\nArana Hills Kmart Plaza\nArana Hills Library\nArundel Plaza\nAshgrove Library\nAshmore City\nAspley Hypermarket\nAtherton Courthouse\nPlease note, JP services at this location have been relocated to Atherton Library as of Monday 23 March 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Contact the Queensland Government\nCall Triple Zero (000) for emergencies: Police, Fire or Ambulance\nOn this page\nPhone\nGeneral enquiries\nCall\n13 QGOV\n(\n13 74 68\n).\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 2026 Queensland Reconciliation Awards\nNominations for the 2026 Queensland Reconciliation Awards are open until 5pm, Friday 10 April 2026.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- @media (min-width: 992px) {\n.col-lg-4 {\nflex: 0 0 auto;\nwidth: 33.33333333%;\n}\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Petrie Police Station\nPialba Place\nPimpama City Shopping Centre\nPine Rivers Courthouse\nPomona and District Community House\nPomona Courthouse\nPort Douglas Neighbourhood Centre\nPrincess Alexandra Hospital\nProserpine Courthouse\nQEII Jubilee Hospital\nQ Super Centre - Mermaid Waters\nQueensland Justices Association - State Office\nQueensland University of Technology - Kelvin Grove\nRamsay Pharmacy Southside Gympie\nRedbank Plaza\nRedcliffe Courthouse\nRedcliffe Hospital\nPlease note, commencing Monday 11 May 2026 opening hours will change to Monday to Friday 9am–11am.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- .qld__card__title {\nfont-weight: 600;\nfont-size: 1.25rem;\nmargin-bottom: 0.25rem;\n/*text-decoration: underline;*/\ntext-underline-offset: 0.25rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- .qld-news-article .btn.btn-secondary {\nmargin-top: 2.5rem;\nmargin-left: auto;\n/*margin-right: 0;\nborder-width: 3px;\nborder-color: var(--qld-light-action-secondary);\ndisplay: block;\nmin-width: 180px;\n&:hover {\nborder-color: var(--qld-light-action-secondary-hover);\n}*/\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- National Relay Service\nIf you are d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through your preferred\nNRS call channel\nand ask to call\n13 74 68\n.\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 16 March 2026\nA growing Queensland needs more housing\nThe new Queensland Government’s $2 billion Residential Activation Fund is delivering the essential infrastructure to build more homes sooner.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- .qld__card__description {\ncolor: var(--qld-color-light__body, #414141);\nfont-size: 1rem;\nmargin-bottom: 0.5rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n\n## KPIs, Targets, and Where They Are At\n\n- Search\nSuburb or postcode\nStart typing your suburb, town or postcode and select a location from the suggestions\nUse my current location\nRadius\n5km\n10km\n25km\n50km\nAny\nDay\nAny days\nMonday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday\nSearch\nReset\nAitkenvale Library\nAlbany Creek Library\nAlexandra Hills Shopping Centre\nArana Hills Kmart Plaza\nArana Hills Library\nArundel Plaza\nAshgrove Library\nAshmore City\nAspley Hypermarket\nAtherton Courthouse\nPlease note, JP services at this location have been relocated to Atherton Library as of Monday 23 March 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Contact the Queensland Government\nCall Triple Zero (000) for emergencies: Police, Fire or Ambulance\nOn this page\nPhone\nGeneral enquiries\nCall\n13 QGOV\n(\n13 74 68\n).\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 2026 Queensland Reconciliation Awards\nNominations for the 2026 Queensland Reconciliation Awards are open until 5pm, Friday 10 April 2026.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- @media (min-width: 992px) {\n.col-lg-4 {\nflex: 0 0 auto;\nwidth: 33.33333333%;\n}\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Petrie Police Station\nPialba Place\nPimpama City Shopping Centre\nPine Rivers Courthouse\nPomona and District Community House\nPomona Courthouse\nPort Douglas Neighbourhood Centre\nPrincess Alexandra Hospital\nProserpine Courthouse\nQEII Jubilee Hospital\nQ Super Centre - Mermaid Waters\nQueensland Justices Association - State Office\nQueensland University of Technology - Kelvin Grove\nRamsay Pharmacy Southside Gympie\nRedbank Plaza\nRedcliffe Courthouse\nRedcliffe Hospital\nPlease note, commencing Monday 11 May 2026 opening hours will change to Monday to Friday 9am–11am.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- .qld__card__title {\nfont-weight: 600;\nfont-size: 1.25rem;\nmargin-bottom: 0.25rem;\n/*text-decoration: underline;*/\ntext-underline-offset: 0.25rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- .qld-news-article .btn.btn-secondary {\nmargin-top: 2.5rem;\nmargin-left: auto;\n/*margin-right: 0;\nborder-width: 3px;\nborder-color: var(--qld-light-action-secondary);\ndisplay: block;\nmin-width: 180px;\n&:hover {\nborder-color: var(--qld-light-action-secondary-hover);\n}*/\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- National Relay Service\nIf you are d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through your preferred\nNRS call channel\nand ask to call\n13 74 68\n.\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 16 March 2026\nA growing Queensland needs more housing\nThe new Queensland Government’s $2 billion Residential Activation Fund is delivering the essential infrastructure to build more homes sooner.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- .qld__card__description {\ncolor: var(--qld-color-light__body, #414141);\nfont-size: 1rem;\nmargin-bottom: 0.5rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- .qld__caption {\ncolor: var(--qld-color-light__caption, #636363);\nfont-size: 0.875rem;\nmargin-bottom: 0;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Atherton Library\nPlease note, this location will be closed on Thursday 14 May 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Australia Fair – Southport\nBeachmere Village Shopping Centre\nBeaudesert Library\nBeaudesert Queensland Government Customer Centre\nBeenleigh Marketplace\nBeenleigh Neighbourhood Centre\nBeerwah Library\nBoonah Library\nBooval Fair\nBowen Courthouse\nBoyne Island Library\nBracken Ridge Library\nBrassall Shopping Centre\nBribie Island Central\nBribie Island Library\nBrighton Wellness Hub\nBrisbane Magistrates Court\nBrisbane Square Library\nBrookside Shopping Centre\nBulimba Community Centre\nBulimba Library\nBundaberg Courthouse\nBundaberg Library\nBundaberg Regional Council Library\nBurdekin Library\nBurnett Electorate Office\nBurnett Heads Community Hall\nBurpengary Library\nCaboolture Courthouse\nCaboolture Library\nCairns Central Shopping Centre\nCairns Courthouse\nPlease note, JP services will commence at this location on Monday 1 June 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Cairns Hospital\nCairns QGSC\nPlease note, this service will be relocating to the Cairns Courthouse on Monday 1 June 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $2 billion, 2 billion | 16 March 2026\nA growing Queensland needs more housing\nThe new Queensland Government’s $2 billion Residential Activation Fund is delivering the essential infrastructure to build more homes sooner. | `pages/homepage.html (https://www.qld.gov.au/)` |\n| $2 billion, 2 billion | 16 March 2026\nA growing Queensland needs more housing\nThe new Queensland Government’s $2 billion Residential Activation Fund is delivering the essential infrastructure to build more homes sooner. | `pages/homepage.html (https://www.qld.gov.au/)` |\n\n## Key Achievements\n\n- Search\nSuburb or postcode\nStart typing your suburb, town or postcode and select a location from the suggestions\nUse my current location\nRadius\n5km\n10km\n25km\n50km\nAny\nDay\nAny days\nMonday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday\nSearch\nReset\nAitkenvale Library\nAlbany Creek Library\nAlexandra Hills Shopping Centre\nArana Hills Kmart Plaza\nArana Hills Library\nArundel Plaza\nAshgrove Library\nAshmore City\nAspley Hypermarket\nAtherton Courthouse\nPlease note, JP services at this location have been relocated to Atherton Library as of Monday 23 March 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Contact the Queensland Government\nCall Triple Zero (000) for emergencies: Police, Fire or Ambulance\nOn this page\nPhone\nGeneral enquiries\nCall\n13 QGOV\n(\n13 74 68\n).\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 2026 Queensland Reconciliation Awards\nNominations for the 2026 Queensland Reconciliation Awards are open until 5pm, Friday 10 April 2026.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- @media (min-width: 992px) {\n.col-lg-4 {\nflex: 0 0 auto;\nwidth: 33.33333333%;\n}\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Petrie Police Station\nPialba Place\nPimpama City Shopping Centre\nPine Rivers Courthouse\nPomona and District Community House\nPomona Courthouse\nPort Douglas Neighbourhood Centre\nPrincess Alexandra Hospital\nProserpine Courthouse\nQEII Jubilee Hospital\nQ Super Centre - Mermaid Waters\nQueensland Justices Association - State Office\nQueensland University of Technology - Kelvin Grove\nRamsay Pharmacy Southside Gympie\nRedbank Plaza\nRedcliffe Courthouse\nRedcliffe Hospital\nPlease note, commencing Monday 11 May 2026 opening hours will change to Monday to Friday 9am–11am.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- .qld__card__title {\nfont-weight: 600;\nfont-size: 1.25rem;\nmargin-bottom: 0.25rem;\n/*text-decoration: underline;*/\ntext-underline-offset: 0.25rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- .qld-news-article .btn.btn-secondary {\nmargin-top: 2.5rem;\nmargin-left: auto;\n/*margin-right: 0;\nborder-width: 3px;\nborder-color: var(--qld-light-action-secondary);\ndisplay: block;\nmin-width: 180px;\n&:hover {\nborder-color: var(--qld-light-action-secondary-hover);\n}*/\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- National Relay Service\nIf you are d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through your preferred\nNRS call channel\nand ask to call\n13 74 68\n.\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 16 March 2026\nA growing Queensland needs more housing\nThe new Queensland Government’s $2 billion Residential Activation Fund is delivering the essential infrastructure to build more homes sooner.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- .qld__card__description {\ncolor: var(--qld-color-light__body, #414141);\nfont-size: 1rem;\nmargin-bottom: 0.5rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- .qld__caption {\ncolor: var(--qld-color-light__caption, #636363);\nfont-size: 0.875rem;\nmargin-bottom: 0;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Atherton Library\nPlease note, this location will be closed on Thursday 14 May 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n\n## Key Issues, Risks, and Recommendations\n\n- Search\nSuburb or postcode\nStart typing your suburb, town or postcode and select a location from the suggestions\nUse my current location\nRadius\n5km\n10km\n25km\n50km\nAny\nDay\nAny days\nMonday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday\nSearch\nReset\nAitkenvale Library\nAlbany Creek Library\nAlexandra Hills Shopping Centre\nArana Hills Kmart Plaza\nArana Hills Library\nArundel Plaza\nAshgrove Library\nAshmore City\nAspley Hypermarket\nAtherton Courthouse\nPlease note, JP services at this location have been relocated to Atherton Library as of Monday 23 March 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Contact the Queensland Government\nCall Triple Zero (000) for emergencies: Police, Fire or Ambulance\nOn this page\nPhone\nGeneral enquiries\nCall\n13 QGOV\n(\n13 74 68\n).\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 2026 Queensland Reconciliation Awards\nNominations for the 2026 Queensland Reconciliation Awards are open until 5pm, Friday 10 April 2026.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- @media (min-width: 992px) {\n.col-lg-4 {\nflex: 0 0 auto;\nwidth: 33.33333333%;\n}\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Petrie Police Station\nPialba Place\nPimpama City Shopping Centre\nPine Rivers Courthouse\nPomona and District Community House\nPomona Courthouse\nPort Douglas Neighbourhood Centre\nPrincess Alexandra Hospital\nProserpine Courthouse\nQEII Jubilee Hospital\nQ Super Centre - Mermaid Waters\nQueensland Justices Association - State Office\nQueensland University of Technology - Kelvin Grove\nRamsay Pharmacy Southside Gympie\nRedbank Plaza\nRedcliffe Courthouse\nRedcliffe Hospital\nPlease note, commencing Monday 11 May 2026 opening hours will change to Monday to Friday 9am–11am.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- .qld__card__title {\nfont-weight: 600;\nfont-size: 1.25rem;\nmargin-bottom: 0.25rem;\n/*text-decoration: underline;*/\ntext-underline-offset: 0.25rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- .qld-news-article .btn.btn-secondary {\nmargin-top: 2.5rem;\nmargin-left: auto;\n/*margin-right: 0;\nborder-width: 3px;\nborder-color: var(--qld-light-action-secondary);\ndisplay: block;\nmin-width: 180px;\n&:hover {\nborder-color: var(--qld-light-action-secondary-hover);\n}*/\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- National Relay Service\nIf you are d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through your preferred\nNRS call channel\nand ask to call\n13 74 68\n.\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 16 March 2026\nA growing Queensland needs more housing\nThe new Queensland Government’s $2 billion Residential Activation Fund is delivering the essential infrastructure to build more homes sooner.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- .qld__card__description {\ncolor: var(--qld-color-light__body, #414141);\nfont-size: 1rem;\nmargin-bottom: 0.5rem;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- .qld__caption {\ncolor: var(--qld-color-light__caption, #636363);\nfont-size: 0.875rem;\nmargin-bottom: 0;\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Atherton Library\nPlease note, this location will be closed on Thursday 14 May 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Australia Fair – Southport\nBeachmere Village Shopping Centre\nBeaudesert Library\nBeaudesert Queensland Government Customer Centre\nBeenleigh Marketplace\nBeenleigh Neighbourhood Centre\nBeerwah Library\nBoonah Library\nBooval Fair\nBowen Courthouse\nBoyne Island Library\nBracken Ridge Library\nBrassall Shopping Centre\nBribie Island Central\nBribie Island Library\nBrighton Wellness Hub\nBrisbane Magistrates Court\nBrisbane Square Library\nBrookside Shopping Centre\nBulimba Community Centre\nBulimba Library\nBundaberg Courthouse\nBundaberg Library\nBundaberg Regional Council Library\nBurdekin Library\nBurnett Electorate Office\nBurnett Heads Community Hall\nBurpengary Library\nCaboolture Courthouse\nCaboolture Library\nCairns Central Shopping Centre\nCairns Courthouse\nPlease note, JP services will commence at this location on Monday 1 June 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Cairns Hospital\nCairns QGSC\nPlease note, this service will be relocating to the Cairns Courthouse on Monday 1 June 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n\n## Corporate Values and Operating Culture\n\n- Search\nSuburb or postcode\nStart typing your suburb, town or postcode and select a location from the suggestions\nUse my current location\nRadius\n5km\n10km\n25km\n50km\nAny\nDay\nAny days\nMonday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday\nSearch\nReset\nAitkenvale Library\nAlbany Creek Library\nAlexandra Hills Shopping Centre\nArana Hills Kmart Plaza\nArana Hills Library\nArundel Plaza\nAshgrove Library\nAshmore City\nAspley Hypermarket\nAtherton Courthouse\nPlease note, JP services at this location have been relocated to Atherton Library as of Monday 23 March 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- National Relay Service\nIf you are d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through your preferred\nNRS call channel\nand ask to call\n13 74 68\n.\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- Cairns Hospital\nCairns QGSC\nPlease note, this service will be relocating to the Cairns Courthouse on Monday 1 June 2026.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Great Western Super Centre - Keperra\nGreenslopes Mall\nGubuda-Gordonvale Woolworths\nGympie Central\nGympie Courthouse\nGympie Library\nHambledon House Community Centre\nHarbour Town\nHelensvale Plaza\nHervey Bay Courthouse\nHervey Bay Hospital\nHervey Bay Library\nHigh Street Plaza\nHolland Park Courthouse\nInala Library\nIndooroopilly Shopping Centre\nIngham Courthouse\nInnisfail Magistrates Court\nIpswich Courthouse\nJimboomba Customer Service Centre\nPlease note, the Saturday service operates on the 2nd and 4th Saturday of each month.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n- Contact the Queensland Government\nCall Triple Zero (000) for emergencies: Police, Fire or Ambulance\nOn this page\nPhone\nGeneral enquiries\nCall\n13 QGOV\n(\n13 74 68\n).\n  Source: `pages/contact.html (https://www.qld.gov.au/contact-us)`\n- 2026 Queensland Reconciliation Awards\nNominations for the 2026 Queensland Reconciliation Awards are open until 5pm, Friday 10 April 2026.\n  Source: `pages/homepage.html (https://www.qld.gov.au/)`\n- @media (min-width: 992px) {\n.col-lg-4 {\nflex: 0 0 auto;\nwidth: 33.33333333%;\n}\n}\n  Source: `pages/news-latest.html (https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5)`\n- Justices of the Peace Branch\nKalbar Civic Centre\nKawana Library - Buddina\nKawana Shoppingworld\nKenmore Village\nKilcoy Library\nKingaroy Library\nLaidley Library\nLogan Central Plaza\nLogan City Council\nLogan Hospital\nLogan Hyperdome\nLowood Library\nLowood RSL Sub-Branch\nLutwyche City\nMackay Courthouse\nMackay Northern Beaches Bowls Club\nMacleay Island Community Library\nMADCOTA Community Hub\nMaleny Neighbourhood Centre\nMapleton Library Community Centre\nMarburg Community Centre\nPlease note, this service operates on the 2nd Wednesday of each month.\n  Source: `pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec\n- `pages/contact.html` - pages - https://www.qld.gov.au/contact-us\n- `pages/homepage.html` - pages - https://www.qld.gov.au/\n- `pages/news-latest.html` - pages - https://www.qld.gov.au/__data/assets/css_file/0016/612151/news-listing.css?v=0.0.5\n- `pages/structure.html` - pages - https://www.qld.gov.au/about/how-government-works/government-structure\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Department of Customer Services, Open Data and Small and Family Business - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:36:17.693430+00:00\n**Entity ID**: S-QLD-001\n**Jurisdiction**: Queensland\n**Portfolio**: Customer Services\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 5\n- Unique legislation references found: 0\n\n## Legislation References\n\n_No Act/Regulation/Instrument references found in the local corpus._\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/structure.html` (page)",
  "global_initiatives_md": null,
  "strategy": null,
  "ideas": [
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "Also responsible for veterans’ affairs and cross-border coordination.\nwebsite\norganisational structure\ncontact the department\nPremier of Queensland\nCorrective Services\nResponsible for the provision of corporate and executive services to Queensland Corrective Services.\nwebsite\ncontact the department\nMinister for Youth Justice and Victim Support and Minister for Corrective Services\nCustomer Services, Open Data and Small and Family Business\nResponsible for driving the government's priorities in technology, intellectual property and service delivery.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/structure.html (https://www.qld.gov.au/about/how-government-works/government-structure)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "Also responsible for veterans’ affairs and cross-border coordination.\nwebsite\norganisational structure\ncontact the department\nPremier of Queensland\nCorrective Services\nResponsible for the provision of corporate and executive services to Queensland Corrective Services.\nwebsite\ncontact the department\nMinister for Youth Justice and Victim Support and Minister for Corrective Services\nCustomer Services, Open Data and Small and Family Business\nResponsible for driving the government's priorities in technology, intellectual property and service delivery.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/structure.html (https://www.qld.gov.au/about/how-government-works/government-structure)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Australia Fair – Southport\nBeachmere Village Shopping Centre\nBeaudesert Library\nBeaudesert Queensland Government Customer Centre\nBeenleigh Marketplace\nBeenleigh Neighbourhood Centre\nBeerwah Library\nBoonah Library\nBooval Fair\nBowen Courthouse\nBoyne Island Library\nBracken Ridge Library\nBrassall Shopping Centre\nBribie Island Central\nBribie Island Library\nBrighton Wellness Hub\nBrisbane Magistrates Court\nBrisbane Square Library\nBrookside Shopping Centre\nBulimba Community Centre\nBulimba Library\nBundaberg Courthouse\nBundaberg Library\nBundaberg Regional Council Library\nBurdekin Library\nBurnett Electorate Office\nBurnett Heads Community Hall\nBurpengary Library\nCaboolture Courthouse\nCaboolture Library\nCairns Central Shopping Centre\nCairns Courthouse\nPlease note, JP services will commence at this location on Monday 1 June 2026.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Australia Fair – Southport\nBeachmere Village Shopping Centre\nBeaudesert Library\nBeaudesert Queensland Government Customer Centre\nBeenleigh Marketplace\nBeenleigh Neighbourhood Centre\nBeerwah Library\nBoonah Library\nBooval Fair\nBowen Courthouse\nBoyne Island Library\nBracken Ridge Library\nBrassall Shopping Centre\nBribie Island Central\nBribie Island Library\nBrighton Wellness Hub\nBrisbane Magistrates Court\nBrisbane Square Library\nBrookside Shopping Centre\nBulimba Community Centre\nBulimba Library\nBundaberg Courthouse\nBundaberg Library\nBundaberg Regional Council Library\nBurdekin Library\nBurnett Electorate Office\nBurnett Heads Community Hall\nBurpengary Library\nCaboolture Courthouse\nCaboolture Library\nCairns Central Shopping Centre\nCairns Courthouse\nPlease note, JP services will commence at this location on Monday 1 June 2026.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "Mareeba Courthouse\nMarketplace Warner\nMarket Square Deception Bay\nMaroochydore Courthouse\nMaroochydore Library - Cotton Tree\nMasonic Hall - Bundaberg\nMater Hospital\nMerthyr Village - New Farm\nMillmerran Library\nMitchelton Library\nPlease note, this location will be closed from Saturday 16 May 2026.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "Mareeba Courthouse\nMarketplace Warner\nMarket Square Deception Bay\nMaroochydore Courthouse\nMaroochydore Library - Cotton Tree\nMasonic Hall - Bundaberg\nMater Hospital\nMerthyr Village - New Farm\nMillmerran Library\nMitchelton Library\nPlease note, this location will be closed from Saturday 16 May 2026.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "pages/about.html (https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/about-justice-of-the-peace/search-for-your-nearest-jp-or-cdec)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Also responsible for small and family business advocacy and resilience.\nwebsite\nMinister for Customer Services, Open Data and Small and Family Business\nEducation\nDelivers world-class education services to ensure Queensland’s education systems are aligned to the state’s employment, skills and economic priorities.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/structure.html (https://www.qld.gov.au/about/how-government-works/government-structure)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Also responsible for small and family business advocacy and resilience.\nwebsite\nMinister for Customer Services, Open Data and Small and Family Business\nEducation\nDelivers world-class education services to ensure Queensland’s education systems are aligned to the state’s employment, skills and economic priorities.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/structure.html (https://www.qld.gov.au/about/how-government-works/government-structure)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "Also responsible for seniors, disability services, community recovery and the prevention of domestic and family violence.\nwebsite\n(former Department of Child Safety, Seniors and Disability Services)\ncontact the department\nwebsite\n(former Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts)\ncontact the department\nMinister for Families, Seniors, Disability Services and Child Safety\nFire\nResponsible for fire and rescue services and rural fire services.\nwebsite\ncontact the department\nMinister for Local Government, Water and Minister for Fire, Disaster Recovery and Volunteers\nHealth\nProvides leadership and direction for the health sector and creates an environment that encourages innovation and improvement in the delivery of health services.\nwebsite\n(Queensland Health)\ncontact the department\nwebsite\n(Ambulance Services)\ncontact the department",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "pages/structure.html (https://www.qld.gov.au/about/how-government-works/government-structure)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "Also responsible for seniors, disability services, community recovery and the prevention of domestic and family violence.\nwebsite\n(former Department of Child Safety, Seniors and Disability Services)\ncontact the department\nwebsite\n(former Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts)\ncontact the department\nMinister for Families, Seniors, Disability Services and Child Safety\nFire\nResponsible for fire and rescue services and rural fire services.\nwebsite\ncontact the department\nMinister for Local Government, Water and Minister for Fire, Disaster Recovery and Volunteers\nHealth\nProvides leadership and direction for the health sector and creates an environment that encourages innovation and improvement in the delivery of health services.\nwebsite\n(Queensland Health)\ncontact the department\nwebsite\n(Ambulance Services)\ncontact the department",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "pages/structure.html (https://www.qld.gov.au/about/how-government-works/government-structure)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Also responsible for the night-life economy and youth affairs.\nwebsite\ncontact the department\nMinister for Housing and Public Works and Minister for Youth\nJustice\nResponsible for administering justice in Queensland and delivering services to ensure safe, fair and productive work environments which contribute to the social and economic wellbeing of Queenslanders.\nwebsite\ncontact the department\nAttorney-General and Minister for Justice and Minister for Integrity\nLocal Government, Water and Volunteers\nResponsible for local government, water and volunteers.\nwebsite\n(former Department of Housing, Local Government, Planning and Public Works)\nwebsite\n(former Department of Regional Development, Manufacturing and Water)\nwebsite\n(former Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts)",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/structure.html (https://www.qld.gov.au/about/how-government-works/government-structure)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-QLD-001",
      "entity_name": "Department of Customer Services, Open Data and Small and Family Business",
      "folder_name": "Department-of-Customer-Services-Open-Data-and-Small-and-Family-Business",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Also responsible for the night-life economy and youth affairs.\nwebsite\ncontact the department\nMinister for Housing and Public Works and Minister for Youth\nJustice\nResponsible for administering justice in Queensland and delivering services to ensure safe, fair and productive work environments which contribute to the social and economic wellbeing of Queenslanders.\nwebsite\ncontact the department\nAttorney-General and Minister for Justice and Minister for Integrity\nLocal Government, Water and Volunteers\nResponsible for local government, water and volunteers.\nwebsite\n(former Department of Housing, Local Government, Planning and Public Works)\nwebsite\n(former Department of Regional Development, Manufacturing and Water)\nwebsite\n(former Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts)",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/structure.html (https://www.qld.gov.au/about/how-government-works/government-structure)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [],
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      "generated_at": "2026-05-09T23:06:18.412601+00:00",
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