{
  "entity_id": "S-WA-005",
  "folder": "Department-of-Fire-and-Emergency-Services",
  "name": "Department of Fire and Emergency Services",
  "type": "State Department",
  "jurisdiction": "WA",
  "portfolio": "Emergency Services",
  "website": "https://www.dfes.wa.gov.au/",
  "data_status": "stub",
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  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "low",
    "summary": "",
    "official_site_url": "https://www.dfes.wa.gov.au/",
    "source_documents": [],
    "purpose": null,
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  },
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  "internal_strategy_evidence_md": "# Department of Fire and Emergency Services - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:52:49.830543+00:00\n**Entity ID**: S-WA-005\n**Entity type**: State Department\n**Jurisdiction**: WA\n**Portfolio**: Emergency Services\n**Website**: https://www.dfes.wa.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 3 |\n\n## Executive Readout\n\n### Purpose\n\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nTriple Zero (000)\nKnowing how to call triple zero (000) in an emergency can be the difference between life and death.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Albany\nBunbury\nGeraldton\nKalgoorlie Boulder\nAlbany Fire Station\nStreet Address\n132 North Rd, Yakamia, Albany WA 6330\nPhone\n+61 8 6820 2510\nFax\n+61 8 6820 2504\nBunbury Fire Station\nStreet Address\n262 Bussell Hwy, South Bunbury WA 6230\nPhone\n+61 8 9796 3422\nFax\n+61 8 9796 3404\nGeraldton Fire Station\nStreet Address\n56-58 North West Coastal Highway, Geraldton WA 6530\nPhone\n+61 8 9999 1510\nFax\n+61 8 9999 1504\nKalgoorlie Boulder Fire Station\nStreet Address\n189 Boulder Road, Kalgoorlie WA 6430\nPhone\n+61 8 9099 9210\nFax\n+61 8 9099 9204\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nBushfire\nBattery Fire\nStructure Fire\nCyclone\nStorm\nFlood\nTsunami\nEarthquake\nHazmat\nGot 15 minutes to burn?\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nMoving Elements\nOn\nOff\nThank you!\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n\n### Role and Functions\n\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nTriple Zero (000)\nKnowing how to call triple zero (000) in an emergency can be the difference between life and death.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Albany\nBunbury\nGeraldton\nKalgoorlie Boulder\nAlbany Fire Station\nStreet Address\n132 North Rd, Yakamia, Albany WA 6330\nPhone\n+61 8 6820 2510\nFax\n+61 8 6820 2504\nBunbury Fire Station\nStreet Address\n262 Bussell Hwy, South Bunbury WA 6230\nPhone\n+61 8 9796 3422\nFax\n+61 8 9796 3404\nGeraldton Fire Station\nStreet Address\n56-58 North West Coastal Highway, Geraldton WA 6530\nPhone\n+61 8 9999 1510\nFax\n+61 8 9999 1504\nKalgoorlie Boulder Fire Station\nStreet Address\n189 Boulder Road, Kalgoorlie WA 6430\nPhone\n+61 8 9099 9210\nFax\n+61 8 9099 9204\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nBushfire\nBattery Fire\nStructure Fire\nCyclone\nStorm\nFlood\nTsunami\nEarthquake\nHazmat\nGot 15 minutes to burn?\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nMoving Elements\nOn\nOff\nThank you!\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- The Association of Volunteer Bush Fire Brigades WA Incorporated\nThe Association of Volunteer Bush Fire Brigades WA Incorporated\nPostal Address\nPO Box 143, Kelmscott WA 6991\nPhone\n0498 828 232\nEmail\neo@avbfb.org.au\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- 132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n\n### Strategic Priorities\n\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nTriple Zero (000)\nKnowing how to call triple zero (000) in an emergency can be the difference between life and death.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Albany\nBunbury\nGeraldton\nKalgoorlie Boulder\nAlbany Fire Station\nStreet Address\n132 North Rd, Yakamia, Albany WA 6330\nPhone\n+61 8 6820 2510\nFax\n+61 8 6820 2504\nBunbury Fire Station\nStreet Address\n262 Bussell Hwy, South Bunbury WA 6230\nPhone\n+61 8 9796 3422\nFax\n+61 8 9796 3404\nGeraldton Fire Station\nStreet Address\n56-58 North West Coastal Highway, Geraldton WA 6530\nPhone\n+61 8 9999 1510\nFax\n+61 8 9999 1504\nKalgoorlie Boulder Fire Station\nStreet Address\n189 Boulder Road, Kalgoorlie WA 6430\nPhone\n+61 8 9099 9210\nFax\n+61 8 9099 9204\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nBushfire\nBattery Fire\nStructure Fire\nCyclone\nStorm\nFlood\nTsunami\nEarthquake\nHazmat\nGot 15 minutes to burn?\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nMoving Elements\nOn\nOff\nThank you!\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- The Association of Volunteer Bush Fire Brigades WA Incorporated\nThe Association of Volunteer Bush Fire Brigades WA Incorporated\nPostal Address\nPO Box 143, Kelmscott WA 6991\nPhone\n0498 828 232\nEmail\neo@avbfb.org.au\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- 132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nSchool programs\nContact the School Education team for children and youth education support on\n(08) 9395 9816\n.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nMedia enquiries\nFor media enquiries call DFES’ Media and Corporate Communications Team on (08) 9395 9543 or email\nmedia@dfes.wa.gov.au\n(Media Outlets only)\nEmail (Media Outlets only)\nCareer Fire and Rescue Service\nMetropolitan\nCareer Fire and Rescue Services\nSelect a location...\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Learn more\nArson attacks on vacant buildings\nEmpty and unsecured buildings are a prime target for the vandal or arsonists.\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- When to call Triple Zero\nWhen you call Triple Zero\nIf you are calling from a satellite phone or from international or interstate\nIf you are deaf or have a speech or hearing impairment call 106\nUsing the 106 Text Emergency Relay Service (TERS)\nWhen to call the SES\nThe\nState Emergency Service (SES)\nis a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n\n## KPIs, Targets, and Where They Are At\n\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nTriple Zero (000)\nKnowing how to call triple zero (000) in an emergency can be the difference between life and death.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Albany\nBunbury\nGeraldton\nKalgoorlie Boulder\nAlbany Fire Station\nStreet Address\n132 North Rd, Yakamia, Albany WA 6330\nPhone\n+61 8 6820 2510\nFax\n+61 8 6820 2504\nBunbury Fire Station\nStreet Address\n262 Bussell Hwy, South Bunbury WA 6230\nPhone\n+61 8 9796 3422\nFax\n+61 8 9796 3404\nGeraldton Fire Station\nStreet Address\n56-58 North West Coastal Highway, Geraldton WA 6530\nPhone\n+61 8 9999 1510\nFax\n+61 8 9999 1504\nKalgoorlie Boulder Fire Station\nStreet Address\n189 Boulder Road, Kalgoorlie WA 6430\nPhone\n+61 8 9099 9210\nFax\n+61 8 9099 9204\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nBushfire\nBattery Fire\nStructure Fire\nCyclone\nStorm\nFlood\nTsunami\nEarthquake\nHazmat\nGot 15 minutes to burn?\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nMoving Elements\nOn\nOff\nThank you!\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- Learn more\nArson attacks on vacant buildings\nEmpty and unsecured buildings are a prime target for the vandal or arsonists.\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- The Association of Volunteer Bush Fire Brigades WA Incorporated\nThe Association of Volunteer Bush Fire Brigades WA Incorporated\nPostal Address\nPO Box 143, Kelmscott WA 6991\nPhone\n0498 828 232\nEmail\neo@avbfb.org.au\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- 132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nSchool programs\nContact the School Education team for children and youth education support on\n(08) 9395 9816\n.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nMedia enquiries\nFor media enquiries call DFES’ Media and Corporate Communications Team on (08) 9395 9543 or email\nmedia@dfes.wa.gov.au\n(Media Outlets only)\nEmail (Media Outlets only)\nCareer Fire and Rescue Service\nMetropolitan\nCareer Fire and Rescue Services\nSelect a location...\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- When to call Triple Zero\nWhen you call Triple Zero\nIf you are calling from a satellite phone or from international or interstate\nIf you are deaf or have a speech or hearing impairment call 106\nUsing the 106 Text Emergency Relay Service (TERS)\nWhen to call the SES\nThe\nState Emergency Service (SES)\nis a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- View all news & events\nDFES, supporting volunteers every day\nWe support over 26,000 volunteers who provide an invaluable contribution to the community performing a variety of operational, administrative and functional support roles.\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- The 000 service is the quickest way to get the right emergency service to help you.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Calls to 000 are free and can be made from mobile, home and work telephones, and payphones.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Important Numbers\nEmergency Numbers\nWarnings and Alerts\nRoad Conditions\nUtilities\nNotifying Hazard Reduction Burns\nServices\nCONTACT US\nTriple Zero (000)\nFire or life threatening emergencies.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n\n## Key Metrics\n\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nTriple Zero (000)\nKnowing how to call triple zero (000) in an emergency can be the difference between life and death.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Albany\nBunbury\nGeraldton\nKalgoorlie Boulder\nAlbany Fire Station\nStreet Address\n132 North Rd, Yakamia, Albany WA 6330\nPhone\n+61 8 6820 2510\nFax\n+61 8 6820 2504\nBunbury Fire Station\nStreet Address\n262 Bussell Hwy, South Bunbury WA 6230\nPhone\n+61 8 9796 3422\nFax\n+61 8 9796 3404\nGeraldton Fire Station\nStreet Address\n56-58 North West Coastal Highway, Geraldton WA 6530\nPhone\n+61 8 9999 1510\nFax\n+61 8 9999 1504\nKalgoorlie Boulder Fire Station\nStreet Address\n189 Boulder Road, Kalgoorlie WA 6430\nPhone\n+61 8 9099 9210\nFax\n+61 8 9099 9204\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nBushfire\nBattery Fire\nStructure Fire\nCyclone\nStorm\nFlood\nTsunami\nEarthquake\nHazmat\nGot 15 minutes to burn?\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nMoving Elements\nOn\nOff\nThank you!\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- The Association of Volunteer Bush Fire Brigades WA Incorporated\nThe Association of Volunteer Bush Fire Brigades WA Incorporated\nPostal Address\nPO Box 143, Kelmscott WA 6991\nPhone\n0498 828 232\nEmail\neo@avbfb.org.au\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- 132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nSchool programs\nContact the School Education team for children and youth education support on\n(08) 9395 9816\n.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nMedia enquiries\nFor media enquiries call DFES’ Media and Corporate Communications Team on (08) 9395 9543 or email\nmedia@dfes.wa.gov.au\n(Media Outlets only)\nEmail (Media Outlets only)\nCareer Fire and Rescue Service\nMetropolitan\nCareer Fire and Rescue Services\nSelect a location...\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Learn more\nArson attacks on vacant buildings\nEmpty and unsecured buildings are a prime target for the vandal or arsonists.\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- When to call Triple Zero\nWhen you call Triple Zero\nIf you are calling from a satellite phone or from international or interstate\nIf you are deaf or have a speech or hearing impairment call 106\nUsing the 106 Text Emergency Relay Service (TERS)\nWhen to call the SES\nThe\nState Emergency Service (SES)\nis a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n\n## Key Achievements\n\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nTriple Zero (000)\nKnowing how to call triple zero (000) in an emergency can be the difference between life and death.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Albany\nBunbury\nGeraldton\nKalgoorlie Boulder\nAlbany Fire Station\nStreet Address\n132 North Rd, Yakamia, Albany WA 6330\nPhone\n+61 8 6820 2510\nFax\n+61 8 6820 2504\nBunbury Fire Station\nStreet Address\n262 Bussell Hwy, South Bunbury WA 6230\nPhone\n+61 8 9796 3422\nFax\n+61 8 9796 3404\nGeraldton Fire Station\nStreet Address\n56-58 North West Coastal Highway, Geraldton WA 6530\nPhone\n+61 8 9999 1510\nFax\n+61 8 9999 1504\nKalgoorlie Boulder Fire Station\nStreet Address\n189 Boulder Road, Kalgoorlie WA 6430\nPhone\n+61 8 9099 9210\nFax\n+61 8 9099 9204\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nBushfire\nBattery Fire\nStructure Fire\nCyclone\nStorm\nFlood\nTsunami\nEarthquake\nHazmat\nGot 15 minutes to burn?\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nMoving Elements\nOn\nOff\nThank you!\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- The Association of Volunteer Bush Fire Brigades WA Incorporated\nThe Association of Volunteer Bush Fire Brigades WA Incorporated\nPostal Address\nPO Box 143, Kelmscott WA 6991\nPhone\n0498 828 232\nEmail\neo@avbfb.org.au\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- 132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- BCoE Highlights Traineeship Success Ahead of 2026 Intake Opening\nThe Bushfire Centre of Excellence has proudly concluded its second\nKarla Katitjin Traineeship Program\n.\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Find out more\nSchool programs\nContact the School Education team for children and youth education support on\n(08) 9395 9816\n.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nMedia enquiries\nFor media enquiries call DFES’ Media and Corporate Communications Team on (08) 9395 9543 or email\nmedia@dfes.wa.gov.au\n(Media Outlets only)\nEmail (Media Outlets only)\nCareer Fire and Rescue Service\nMetropolitan\nCareer Fire and Rescue Services\nSelect a location...\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Learn more\nArson attacks on vacant buildings\nEmpty and unsecured buildings are a prime target for the vandal or arsonists.\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- When to call Triple Zero\nWhen you call Triple Zero\nIf you are calling from a satellite phone or from international or interstate\nIf you are deaf or have a speech or hearing impairment call 106\nUsing the 106 Text Emergency Relay Service (TERS)\nWhen to call the SES\nThe\nState Emergency Service (SES)\nis a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- View all news & events\nDFES, supporting volunteers every day\nWe support over 26,000 volunteers who provide an invaluable contribution to the community performing a variety of operational, administrative and functional support roles.\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n\n## Key Issues, Risks, and Recommendations\n\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nTriple Zero (000)\nKnowing how to call triple zero (000) in an emergency can be the difference between life and death.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Albany\nBunbury\nGeraldton\nKalgoorlie Boulder\nAlbany Fire Station\nStreet Address\n132 North Rd, Yakamia, Albany WA 6330\nPhone\n+61 8 6820 2510\nFax\n+61 8 6820 2504\nBunbury Fire Station\nStreet Address\n262 Bussell Hwy, South Bunbury WA 6230\nPhone\n+61 8 9796 3422\nFax\n+61 8 9796 3404\nGeraldton Fire Station\nStreet Address\n56-58 North West Coastal Highway, Geraldton WA 6530\nPhone\n+61 8 9999 1510\nFax\n+61 8 9999 1504\nKalgoorlie Boulder Fire Station\nStreet Address\n189 Boulder Road, Kalgoorlie WA 6430\nPhone\n+61 8 9099 9210\nFax\n+61 8 9099 9204\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nBushfire\nBattery Fire\nStructure Fire\nCyclone\nStorm\nFlood\nTsunami\nEarthquake\nHazmat\nGot 15 minutes to burn?\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nMoving Elements\nOn\nOff\nThank you!\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- The Association of Volunteer Bush Fire Brigades WA Incorporated\nThe Association of Volunteer Bush Fire Brigades WA Incorporated\nPostal Address\nPO Box 143, Kelmscott WA 6991\nPhone\n0498 828 232\nEmail\neo@avbfb.org.au\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- 132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Top\nabout arson\nAbout arson\nReporting arson\nArson attacks on business\nArson attacks on schools\nArson attacks on vacant buildings\nFire investigations and analysis\nAbout arson\nFacts about arson\nWhat motivates an arsonist\nWhat you can do\nIrresponsible behaviour towards fire by adults and children is one of the most serious public safety issues confronting governments and communities throughout Australia.\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- Find out more\nSchool programs\nContact the School Education team for children and youth education support on\n(08) 9395 9816\n.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nMedia enquiries\nFor media enquiries call DFES’ Media and Corporate Communications Team on (08) 9395 9543 or email\nmedia@dfes.wa.gov.au\n(Media Outlets only)\nEmail (Media Outlets only)\nCareer Fire and Rescue Service\nMetropolitan\nCareer Fire and Rescue Services\nSelect a location...\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Learn more\nArson attacks on vacant buildings\nEmpty and unsecured buildings are a prime target for the vandal or arsonists.\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- When to call Triple Zero\nWhen you call Triple Zero\nIf you are calling from a satellite phone or from international or interstate\nIf you are deaf or have a speech or hearing impairment call 106\nUsing the 106 Text Emergency Relay Service (TERS)\nWhen to call the SES\nThe\nState Emergency Service (SES)\nis a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- View all news & events\nDFES, supporting volunteers every day\nWe support over 26,000 volunteers who provide an invaluable contribution to the community performing a variety of operational, administrative and functional support roles.\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- The 000 service is the quickest way to get the right emergency service to help you.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Calls to 000 are free and can be made from mobile, home and work telephones, and payphones.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n\n## Corporate Values and Operating Culture\n\n- 132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nTriple Zero (000)\nKnowing how to call triple zero (000) in an emergency can be the difference between life and death.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Find out more\nMedia enquiries\nFor media enquiries call DFES’ Media and Corporate Communications Team on (08) 9395 9543 or email\nmedia@dfes.wa.gov.au\n(Media Outlets only)\nEmail (Media Outlets only)\nCareer Fire and Rescue Service\nMetropolitan\nCareer Fire and Rescue Services\nSelect a location...\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Albany\nBunbury\nGeraldton\nKalgoorlie Boulder\nAlbany Fire Station\nStreet Address\n132 North Rd, Yakamia, Albany WA 6330\nPhone\n+61 8 6820 2510\nFax\n+61 8 6820 2504\nBunbury Fire Station\nStreet Address\n262 Bussell Hwy, South Bunbury WA 6230\nPhone\n+61 8 9796 3422\nFax\n+61 8 9796 3404\nGeraldton Fire Station\nStreet Address\n56-58 North West Coastal Highway, Geraldton WA 6530\nPhone\n+61 8 9999 1510\nFax\n+61 8 9999 1504\nKalgoorlie Boulder Fire Station\nStreet Address\n189 Boulder Road, Kalgoorlie WA 6430\nPhone\n+61 8 9099 9210\nFax\n+61 8 9099 9204\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nBushfire\nBattery Fire\nStructure Fire\nCyclone\nStorm\nFlood\nTsunami\nEarthquake\nHazmat\nGot 15 minutes to burn?\n  Source: `pages/homepage.html (https://www.dfes.wa.gov.au/)`\n- Alerts & Warnings\nemergency.wa.gov.au\nLanguages\nAccessibility\nContact Us\nFire or life threatening emergencies:\n000\nEmergency Information:\n13 3337\nSES Emergency Assistance:\n132 500\nMoving Elements\nOn\nOff\nThank you!\n  Source: `pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)`\n- When to call Triple Zero\nWhen you call Triple Zero\nIf you are calling from a satellite phone or from international or interstate\nIf you are deaf or have a speech or hearing impairment call 106\nUsing the 106 Text Emergency Relay Service (TERS)\nWhen to call the SES\nThe\nState Emergency Service (SES)\nis a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n- The Association of Volunteer Bush Fire Brigades WA Incorporated\nThe Association of Volunteer Bush Fire Brigades WA Incorporated\nPostal Address\nPO Box 143, Kelmscott WA 6991\nPhone\n0498 828 232\nEmail\neo@avbfb.org.au\nThank you!\n  Source: `pages/contact.html (https://www.dfes.wa.gov.au/contact)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.dfes.wa.gov.au/hazard-information/arson\n- `pages/contact.html` - pages - https://www.dfes.wa.gov.au/contact\n- `pages/homepage.html` - pages - https://www.dfes.wa.gov.au/\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Department of Fire and Emergency Services - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:38:25.018209+00:00\n**Entity ID**: S-WA-005\n**Jurisdiction**: Western Australia\n**Portfolio**: Emergency Services\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 3\n- Unique legislation references found: 0\n\n## Legislation References\n\n_No Act/Regulation/Instrument references found in the local corpus._\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)",
  "global_initiatives_md": null,
  "strategy": null,
  "ideas": [
    {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "When to call Triple Zero\nWhen you call Triple Zero\nIf you are calling from a satellite phone or from international or interstate\nIf you are deaf or have a speech or hearing impairment call 106\nUsing the 106 Text Emergency Relay Service (TERS)\nWhen to call the SES\nThe\nState Emergency Service (SES)\nis a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/contact.html (https://www.dfes.wa.gov.au/contact)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "When to call Triple Zero\nWhen you call Triple Zero\nIf you are calling from a satellite phone or from international or interstate\nIf you are deaf or have a speech or hearing impairment call 106\nUsing the 106 Text Emergency Relay Service (TERS)\nWhen to call the SES\nThe\nState Emergency Service (SES)\nis a volunteer division of the Department of Fire and Emergency Services (DFES), Western Australia’s leading Hazard Management Agency (HMA) for natural disasters.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/contact.html (https://www.dfes.wa.gov.au/contact)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/contact.html (https://www.dfes.wa.gov.au/contact)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "132 500\nSES Emergency Assistance\n13 3337\nGeneral emergency information\nNational Relay Service\nHearing or speech impaired assistance\nEnquiries or feedback\nSubmit an enquiry, compliment, suggestion or complaint.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/contact.html (https://www.dfes.wa.gov.au/contact)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Learn more\nArson attacks on vacant buildings\nEmpty and unsecured buildings are a prime target for the vandal or arsonists.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Learn more\nArson attacks on vacant buildings\nEmpty and unsecured buildings are a prime target for the vandal or arsonists.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Top\nabout arson\nAbout arson\nReporting arson\nArson attacks on business\nArson attacks on schools\nArson attacks on vacant buildings\nFire investigations and analysis\nAbout arson\nFacts about arson\nWhat motivates an arsonist\nWhat you can do\nIrresponsible behaviour towards fire by adults and children is one of the most serious public safety issues confronting governments and communities throughout Australia.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Top\nabout arson\nAbout arson\nReporting arson\nArson attacks on business\nArson attacks on schools\nArson attacks on vacant buildings\nFire investigations and analysis\nAbout arson\nFacts about arson\nWhat motivates an arsonist\nWhat you can do\nIrresponsible behaviour towards fire by adults and children is one of the most serious public safety issues confronting governments and communities throughout Australia.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/about.html (https://www.dfes.wa.gov.au/hazard-information/arson)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [],
  "_meta": {
    "snapshot_built_at": "2026-05-13T11:02:46+00:00",
    "strategy_brief_meta": null,
    "ideas_manifest": {
      "entity_id": "S-WA-005",
      "entity_name": "Department of Fire and Emergency Services",
      "folder_name": "Department-of-Fire-and-Emergency-Services",
      "generated_at": "2026-05-09T23:06:22.020879+00:00",
      "idea_count": 8,
      "markdown": "ideas/Department-of-Fire-and-Emergency-Services_ideas.md",
      "jsonl": "ideas/ideas.jsonl",
      "inputs": [
        "Department-of-Fire-and-Emergency-Services_strategy-overview.md",
        "strategy-evidence.json",
        "global-intelligence/source-manifest.json"
      ]
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    "global_intel_meta": null
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}