{ "entity_id": "O-000901", "folder": "Department-of-Parliamentary-Services", "name": "Department of Parliamentary Services", "type": "Parliamentary Department", "jurisdiction": "Commonwealth", "portfolio": "Parliamentary Departments (not a portfolio)", "website": "http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": true, "has_global_initiatives_text": true, "has_ideas": true, "has_artifacts": true, "n_ideas": 8, "n_legislation": 3, "n_artifacts": 8, "n_kpi_targets": 13, "n_kpi_results": 13, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10]", "official_site_url": "http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services", "source_documents": [ { "type": "annual_report", "title": "DPS Annual Report 2024-25", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Parliamentary Leadership Taskforce 2023 Annual Report (PDF, 665 KB)", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf", "period": "2023", "confidence": "high" }, { "type": "annual_report", "title": "Parliamentary Leadership Taskforce 2022 Annual Report (PDF, 586 KB)", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf", "period": "2022", "confidence": "high" } ], "purpose": { "text": "DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10]", "source_url": "", "source_page": 10, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Embedding our values and behaviours even further into our work", "description": "Embedding our values and behaviours even further into our work", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Improved governance through reviewing our legislative, regulatory, compliance and policy obligations", "description": "Improved governance through reviewing our legislative, regulatory, compliance and policy obligations", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Establishing and maintaining relationships with the 48th Parliament", "description": "Establishing and maintaining relationships with the 48th Parliament", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Delivering sustainable, efficient, timely services that meet best practice", "description": "Delivering sustainable, efficient, timely services that meet best practice", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Demonstrating financial sustainability and capability", "description": "Demonstrating financial sustainability and capability", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Deepening partnerships with key stakeholders and clients", "description": "Deepening partnerships with key stakeholders and clients", "source_url": "", "source_page": 6, "source_deep_url": "" } ], "values": [ { "name": "Integrity", "description": "", "source_url": "", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "Excellence", "description": "", "source_url": "", "source_page": null }, { "name": "Respect", "description": "", "source_url": "", "source_page": null }, { "name": "Innovation", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community", "description": "The department supports the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintains the Australian Parliament House, and engages with the community.", "activities": [ "Ensure technology and infrastructure planning reflects the current and future needs of the Parliament, including secure access to digital information.", "Continual review of physical security and cybersecurity systems and processes.", "Maintain and enhance the flexible and accessible delivery of advice, information, research, and services to reflect the current and evolving needs of our clients.", "Ensure the work of the Parliament is recorded, reported and accessible.", "Support the implementation of DPS-specific recommendations from the Review of the Parliamentary Workplace: Responding to Serious Incidents and the Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces." ], "source_url": "", "source_page": 13, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Maintain availability of core parliamentary ICT systems", "target": "90%", "latest_result": "99%", "status": "Achieved", "target_source_url": "", "target_source_page": 27, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 27 }, { "code": "CCE02", "measure": "Satisfaction with ICT service quality", "target": "85%", "latest_result": "78%", "status": "Not Achieved", "target_source_url": "", "target_source_page": 28, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 28 }, { "code": "CCE03", "measure": "Provide secure ICT systems", "target": "85%", "latest_result": "83%", "status": "Not Achieved", "target_source_url": "", "target_source_page": 29, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 29 }, { "code": "CCE04", "measure": "Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services", "target": "90%", "latest_result": "96%", "status": "Achieved", "target_source_url": "", "target_source_page": 30, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 30 }, { "code": "CCE05", "measure": "Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees", "target": "85%", "latest_result": "87%", "status": "Achieved", "target_source_url": "", "target_source_page": 31, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 31 }, { "code": "CCE06", "measure": "Broadcasting systems availability", "target": "90%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 32, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 32 }, { "code": "CCE07", "measure": "Participant satisfaction with event experience", "target": "85%", "latest_result": "92%", "status": "Achieved", "target_source_url": "", "target_source_page": 33, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 33 }, { "code": "CCE08", "measure": "Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities", "target": "85%", "latest_result": "92%", "status": "Achieved", "target_source_url": "", "target_source_page": 34, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 34 }, { "code": "CCE09", "measure": "Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally", "target": "85%", "latest_result": "92%", "status": "Achieved", "target_source_url": "", "target_source_page": 35, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 35 }, { "code": "CCE10", "measure": "Capital Works projects delivered within budget and against milestones", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 36, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 36 }, { "code": "CCE11", "measure": "Effectiveness of the design integrity process", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 37, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 37 }, { "code": "CCE12", "measure": "Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 38, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 38 }, { "code": "CCE13", "measure": "Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 39, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 39 } ], "document_alignment_terms": { "must_support": [ "DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on support", "Embedding our values and behaviours even further into our work", "Improved governance through reviewing our legislative, regulatory, compliance and policy obligations", "Establishing and maintaining relationships with the 48th Parliament", "Delivering sustainable, efficient, timely services that meet best practice", "Demonstrating financial sustainability and capability", "Deepening partnerships with key stakeholders and clients" ], "watch_terms": [ "Maintain availability of core parliamentary ICT systems", "Satisfaction with ICT service quality", "Provide secure ICT systems", "Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services", "Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees", "Broadcasting systems availability", "Participant satisfaction with event experience", "Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities", "Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally", "Capital Works projects delivered within budget and against milestones", "Effectiveness of the design integrity process", "Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# Department of Parliamentary Services — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)\n\n## Our purpose / purposes\n\n> DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10] [CP p.10]\n\n## How we deliver\n\n> DPS provides services and products to support the functions of the Parliament and the work of Parliamentarians. The department collaborates with other Parliamentary departments and provides or facilitates: library and research services, ICT products and services around the nation, broadcasting, photography and Hansard services, physical and cyber security services, building, grounds and design integrity, art collection and exhibition services, furniture and asset management services, visitor services and the Parliament Shop, catering and event management services, and health and wellbeing services. [CP p.10] [CP p.10]\n\n## Government priorities for this department\n\n- Embedding our values and behaviours even further into our work [CP p.6]\n- Improved governance through reviewing our legislative, regulatory, compliance and policy obligations [CP p.6]\n- Establishing and maintaining relationships with the 48th Parliament [CP p.6]\n- Delivering sustainable, efficient, timely services that meet best practice [CP p.6]\n- Demonstrating financial sustainability and capability [CP p.6]\n- Deepening partnerships with key stakeholders and clients [CP p.6]\n\n## Outcomes\n\n### Outcome 1: Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community\nThe department supports the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintains the Australian Parliament House, and engages with the community. [CP p.13]\n\n**Key activities:**\n- Ensure technology and infrastructure planning reflects the current and future needs of the Parliament, including secure access to digital information.\n- Continual review of physical security and cybersecurity systems and processes.\n- Maintain and enhance the flexible and accessible delivery of advice, information, research, and services to reflect the current and evolving needs of our clients.\n- Ensure the work of the Parliament is recorded, reported and accessible.\n- Support the implementation of DPS-specific recommendations from the Review of the Parliamentary Workplace: Responding to Serious Incidents and the Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces.\n\n## Values and principles\n\n_Parliamentary Service Values_\n\n- Integrity\n- Collaboration\n- Excellence\n- Respect\n- Innovation\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Maintain availability of core parliamentary ICT systems | 90% | CP p.27 |\n| CCE02 | Satisfaction with ICT service quality | 85% | CP p.28 |\n| CCE03 | Provide secure ICT systems | 85% | CP p.29 |\n| CCE04 | Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services | 90% | CP p.30 |\n| CCE05 | Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees | 85% | CP p.31 |\n| CCE06 | Broadcasting systems availability | 90% | CP p.32 |\n| CCE07 | Participant satisfaction with event experience | 85% | CP p.33 |\n| CCE08 | Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities | 85% | CP p.34 |\n| CCE09 | Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally | 85% | CP p.35 |\n| CCE10 | Capital Works projects delivered within budget and against milestones | 100% | CP p.36 |\n| CCE11 | Effectiveness of the design integrity process | 100% | CP p.37 |\n| CCE12 | Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility | 100% | CP p.38 |\n| CCE13 | Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report | 100% | CP p.39 |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Maintain availability of core parliamentary ICT systems | 99% | Achieved | [AR p.27](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=27)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=27) |\n| CCE02 | Satisfaction with ICT service quality | 78% | Not Achieved | [AR p.28](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=28)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=28) |\n| CCE03 | Provide secure ICT systems | 83% | Not Achieved | [AR p.29](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=29)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=29) |\n| CCE04 | Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services | 96% | Achieved | [AR p.30](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=30)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=30) |\n| CCE05 | Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees | 87% | Achieved | [AR p.31](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=31)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=31) |\n| CCE06 | Broadcasting systems availability | 100% | Achieved | [AR p.32](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=32)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=32) |\n| CCE07 | Participant satisfaction with event experience | 92% | Achieved | [AR p.33](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=33)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=33) |\n| CCE08 | Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities | 92% | Achieved | [AR p.34](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=34)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=34) |\n| CCE09 | Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally | 92% | Achieved | [AR p.35](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=35)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=35) |\n| CCE10 | Capital Works projects delivered within budget and against milestones | 100% | Achieved | [AR p.36](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=36)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=36) |\n| CCE11 | Effectiveness of the design integrity process | 100% | Achieved | [AR p.37](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=37)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=37) |\n| CCE12 | Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility | 100% | Achieved | [AR p.38](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=38)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=38) |\n| CCE13 | Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report | 100% | Achieved | [AR p.39](http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=39)(http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf#page=39) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Department of Parliamentary Services - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T21:53:13.831496+00:00\n**Entity ID**: O-000901\n**Entity type**: Parliamentary Department\n**Jurisdiction**: Commonwealth\n**Portfolio**: Parliamentary Departments (not a portfolio)\n**Website**: http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 3 |\n| global-intelligence | 3 |\n| other-pdfs | 5 |\n| pages | 23 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 5]\nCONTENTS\nLetter of Transmittal from Secretary i\nPART 1 SECRETARY’S REVIEW 1\n2024–25 In review 2\nPART 2 OVERVIEW 9\nPurpose 10\nRole and functions 10\nOutcomes and programs 13\nDepartment structure 14\nSenior executives as at 30 June 2025 18\nPART 3 PERFORMANCE 23\nStatement of preparation 24\nSummary of results against performance measures 25\nAnnual Performance Statements 27\nPART 4 FINANCE 45\nDPS 2024–25 financial performance 84\nAsset management 87\nPurchasing 87\nConsultants and contracts 88\nExempt contracts 89\nProcurement and small business 90\nSignificant non-compliance with finance law 90\nWest Block 91\nAnnual Report 2024–25 iii\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 17]\n2\nOVERVIEW\nPurpose 10\nRole and functions 10\nOutcomes and programs 12\nDepartment structure 13\nSenior Executives as at 30 June 2025 17\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 14]\nDiversity, equality\nand inclusion\nDESIRED OUTCOME: We want a diverse\nand inclusive workplace: everyone should\nexperience respectful behaviour as the\nbaseline standard\nRECOMMENDATION STATUS\n5 Diversity among parliamentarians  In progress – ongoing\n6 Diversity among MoP(S) Act employees  In progress\n7 Measurement and public reporting  In progress\n8 Diversity and inclusion in the parliamentary\n\nImplemented – ongoing\ndepartments\n9 Access and inclusion  Partly implemented\n10 Everyday respect in the parliamentary chambers  Implemented – ongoing\nParliamentarians and their staff\nThe Parliamentary Leadership Taskforce Chair sought updates from each of\nthe main political parties on the actions being taken to support a diverse and\ngender-balanced parliamentarian and staff cohort (recommendations 5 and 6).\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- [Page 34]\nTABLE 2: Summary of performance results\nOutcome 1: Support the functions of Parliament and Parliamentarians through the provision of\nprofessional services, advice, and facilities, maintain Australian Parliament House and engage\nwith the community\nPurpose: DPS provides professional support, advice and facilities to Parliament and\nParliamentarians independently of the Executive Government of the Commonwealth.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n\n### Role and Functions\n\n- [Page 94]\nTABLE 4: Expenses by outcome, 2024–25\nOutcome 1: Support the functions of Parliament Budget Actual Variation\nand Parliamentarians through the provision of 2024–251 expenses 2024–25\nprofessional services, advice and facilities, 2024–25\nmaintain the Australian Parliament House and\nengage with community\n$’000 $’000 $’000\n(a) (b) (a)–(b)\nProgram 1.1: Parliamentary Services\nAdministered expenses\nAdministered annual appropriations 6,432 6,641 (209)\nExpenses not requiring appropriations2 50,328 57,067 (6,739)\nAdministered total 56,760 63,708 (6,948)\nProgram 1.1: Parliamentary Services\nDepartmental expenses\nDepartmental annual appropriations3 194,881 197,898 (3,017)\nExpenses not requiring appropriations2 25,802 22,714 3,088\nDepartmental total 220,683 220,612 71\nTotal expenses for Program 1.1 277,443 284,320 (6,877)\nAverage staffing level (number) 1,010 1,061 (51)\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 5]\nCONTENTS\nLetter of Transmittal from Secretary i\nPART 1 SECRETARY’S REVIEW 1\n2024–25 In review 2\nPART 2 OVERVIEW 9\nPurpose 10\nRole and functions 10\nOutcomes and programs 13\nDepartment structure 14\nSenior executives as at 30 June 2025 18\nPART 3 PERFORMANCE 23\nStatement of preparation 24\nSummary of results against performance measures 25\nAnnual Performance Statements 27\nPART 4 FINANCE 45\nDPS 2024–25 financial performance 84\nAsset management 87\nPurchasing 87\nConsultants and contracts 88\nExempt contracts 89\nProcurement and small business 90\nSignificant non-compliance with finance law 90\nWest Block 91\nAnnual Report 2024–25 iii\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 17]\n2\nOVERVIEW\nPurpose 10\nRole and functions 10\nOutcomes and programs 12\nDepartment structure 13\nSenior Executives as at 30 June 2025 17\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 18]\nSystems to support\nperformance\nDESIRED OUTCOME: People should be clear\nabout their roles and responsibilities, and have\nconsistent and standardised systems, processes\nand advice to support performance\nRECOMMENDATION STATUS\n11 Office of Parliamentarian Staffing and Culture\n\nIn progress\n12 Professionalising management practices for MoP(S)\n\nIn progress\nAct employees\n13 Professional development for MoP(S) Act employees\n\nIn progress\n14 Best practice training\n\nPartly implemented\n15 Guidance material in relation to termination of\n\nIn progress\nemployment for MoP(S) Act employees\n16 Fair termination of employment process for MoP(S)\n\nIn progress\nAct employees\n17 Legislative amendments to MoP(S) Act\n\nImplemented\n18 Comprehensive review of the MoP(S) Act\n\nImplemented\n19 Monitoring, evaluation and continuous improvement\n\nIn progress\n3 External review of progress\n\nPending\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 90% Result 99%, Achieved\nData source ServiceNow IT service management system, page 17 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis The department reports on the availability of core systems to ensure\ninformation and communications technology (ICT) infrastructure reflects\nthe current and future needs of the Parliament.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 78%, Not Achieved\nData source Building Occupant Satisfaction Survey 2025, page 17 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis This measure was assessed through the Building Occupant Satisfaction\nSurvey (BOS) 2025, which included specific questions relating to:\n• ICT equipment and services\n• Service Desk – Responsiveness, and\n• Service Desk – Resolution of Issues.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n\n### Strategic Priorities\n\n- [Page 35]\nPART 3 P ERFORMANCE\nANNUAL PERFORMANCE STATEMENTS\nStrategic Priority 1: Respond to the changing needs of the Parliament\nKey Activity 1: Ensure technology infrastructure reflects the current and\nfuture needs of the Parliament, including through continually reviewing the\ncyber security of systems and processes.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 149]\nPART 6 P EOPLE\nLEARNING AND DEVELOPMENT\nDuring 2024–25, DPS strengthened its approach to learning and development by\naligning programs with the strategic priorities in the DPS Corporate Plan 2024–25,\nDPS People Plan, and APS-wide frameworks.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 42]\nStrategic Priority 2: Enhance the Parliament’s engagement with the community\nKey Activity 4: Support community and visitor engagement with the\nParliament through both physical and digital initiatives.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 46]\nStrategic Priority 3: Effective Stewardship of Parliament House\nKey Activity 5: Develop and implement asset maintenance programs to\neffectively maintain the Parliamentary precincts.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Key Activities and Deliverables\nConsistent with PGPA Rule 17(2), the role of the ARC is to provide independent advice to the\nSecretary on the appropriateness of the DPS financial reporting, performance reporting, system\nof risk oversight and system of internal control.\n Source: `other-pdfs/DPS_Audit_Committee_Charter.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/DPS_Audit_Committee_Charter.pdf)`\n- [Page 4]\nContents\nForeword from the Parliamentary Leadership Taskforce 1\nProgress snapshot 2\nLeadership 3\nLeadership for change 3\nSupporting the reforms 6\nOngoing leadership 6\nDiversity, equality and inclusion 9\nParliamentarians and their staff 9\nOther measures to support diverse representation in parliament 15\nParliamentary departments 15\nWorkplace accessibility 19\nParliamentary procedures 20\nSystems to support performance 21\nIndependent human resources support 21\nMoP(S) Act employee development 22\nModernising MoP(S) employment framework 23\nParliamentary service employee development 24\nProgress review 24\nStandards, reporting and accountability 25\nBehaviour standards and codes 25\nIndependent Parliamentary Standards Commission 26\nSafety and wellbeing 27\nSupporting health and wellbeing 27\nSafe and respectful workplaces 28\nEnsuring everyone is fit for duty 33\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- [Page 14]\nDiversity, equality\nand inclusion\nDESIRED OUTCOME: We want a diverse\nand inclusive workplace: everyone should\nexperience respectful behaviour as the\nbaseline standard\nRECOMMENDATION STATUS\n5 Diversity among parliamentarians  In progress – ongoing\n6 Diversity among MoP(S) Act employees  In progress\n7 Measurement and public reporting  In progress\n8 Diversity and inclusion in the parliamentary\n\nImplemented – ongoing\ndepartments\n9 Access and inclusion  Partly implemented\n10 Everyday respect in the parliamentary chambers  Implemented – ongoing\nParliamentarians and their staff\nThe Parliamentary Leadership Taskforce Chair sought updates from each of\nthe main political parties on the actions being taken to support a diverse and\ngender-balanced parliamentarian and staff cohort (recommendations 5 and 6).\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- [Page 35]\nTable 1: In person and online education initiatives for parliamentarians and their\nstaff, 2023\nMode of Number of\nEducation initiative\ndelivery completions\nSafe and Respectful Workplaces 51\nSafe to Speak <10\nIn-person\nMental Health First Aid <10\nIntroduction of Cultural Appreciation 17\nSafe and Respectful Workplaces <10\nPreventing Bullying and Harassment in the Workplace 136\nAustralian Human Rights Commission Anti-racism -\nDomestic and Family Violence Awareness <10\nSuicide Awareness -\nCompassionate Foundations Suicide Prevention Capability\n<10\nSuite (APS Academy)\nDiscovering Resilience Program <10\neLearning\nEmergency Officer 100\nWHS Site Officers 133\nGuide to Preventing Trips, Slips and Falls <10\nWorkstation Setup and Ergonomic Assessment Module 126\nCorrect Manual Handling and Ergonomics in the Workplace 30\nWorkplace Safety: Working Alone and Out of Office 32\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- [Page 5]\nCONTENTS\nLetter of Transmittal from Secretary i\nPART 1 SECRETARY’S REVIEW 1\n2024–25 In review 2\nPART 2 OVERVIEW 9\nPurpose 10\nRole and functions 10\nOutcomes and programs 13\nDepartment structure 14\nSenior executives as at 30 June 2025 18\nPART 3 PERFORMANCE 23\nStatement of preparation 24\nSummary of results against performance measures 25\nAnnual Performance Statements 27\nPART 4 FINANCE 45\nDPS 2024–25 financial performance 84\nAsset management 87\nPurchasing 87\nConsultants and contracts 88\nExempt contracts 89\nProcurement and small business 90\nSignificant non-compliance with finance law 90\nWest Block 91\nAnnual Report 2024–25 iii\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 6]\nPART 5 MANAGEMENT AND ACCOUNTABILITY 93\nGovernance structure 94\nCommittees and advisory boards 95\nCommittees which provide advice to the Presiding Officers 96\nNetworks and groups 97\nAudit and Risk Committee 98\nPerformance, risk, fraud and internal audit 100\nExternal scrutiny 103\nAdvertising and market research 105\nPART 6 PEOPLE 107\nPeople 108\nWorkforce statistics 114\nDiversity and inclusion 135\nRecruitment 139\nLearning and development 141\nWork health and safety and rehabilitation 144\nIntegrity 149\nWorkforce diversity 150\niv Department of Parliamentary Services\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 83%, Not Achieved\nData source Self-reporting, page 17 Corporate Plan 2024–25\nChanges from New\nprevious year\nAnalysis This was a new performance measure in 2024–25 and was assessed\nby two measures aligned with the delivery of information and\ncommunications technology (ICT) projects:\n1.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 78%, Not Achieved\nData source Building Occupant Satisfaction Survey 2025, page 17 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis This measure was assessed through the Building Occupant Satisfaction\nSurvey (BOS) 2025, which included specific questions relating to:\n• ICT equipment and services\n• Service Desk – Responsiveness, and\n• Service Desk – Resolution of Issues.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 92%, Achieved\nData source Self-reporting, page 21 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis The calculation method for this performance measure was based on the\nnumber of approved additional funding requests relative to the number of\nactive projects.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 87%, Achieved\nData source Self-reporting1, page 18 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis Chamber and committee timeliness and accuracy contribute to this measure.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 90% Result 99%, Achieved\nData source ServiceNow IT service management system, page 17 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis The department reports on the availability of core systems to ensure\ninformation and communications technology (ICT) infrastructure reflects\nthe current and future needs of the Parliament.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 90% Result 96%, Achieved\nData source Library survey, page 18 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis The Parliamentary Library provides high-quality, impartial, timely and\nconfidential information, analysis and advice to senators and members\nof the House of Representatives in support of their parliamentary and\nrepresentational roles.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 90% Result 100%, Achieved\nData source System statistics1, page 19 Corporate Plan 2024–25\nChanges from Continuing\nprevious year\nAnalysis Outages were recorded in the Major System Failure Monthly Report.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 92%, Achieved\nData source Satisfaction surveys, page 20 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis The department delivers a range of public events and guided specialty\ntour experiences to support community and visitor engagement at\nAustralian Parliament House.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 94%, Achieved\nData source Satisfaction surveys, page 20 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis To support satisfaction with visitor experience, including customer service\nand tours, feedback was collected via post attendance surveys sent to all\nconfirmed ticket holders for tours, with responses rated on a five-point\nscale, with results averaged across the reporting period.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 90%, Achieved\nData source Satisfaction Survey, page 21 Corporate Plan 2024–25\nChanges from New\nprevious year\nAnalysis The department delivers a wide range of services as part of its regular\nmaintenance program.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services\nCorporate Plan 2024–25\nTarget Effective Result Effective, Achieved\nData source Regular consultation with stakeholders and annual survey of Moral Rights\nAdministrators1, page 21 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis The Design Integrity Framework:\n• sets out the guiding principles for DPS in managing the maintenance of\nthe Architects’ design intent for Parliament House, and\n• provides strategic and operational guidance to outline how DPS staff will\nmanage projects for change, maintenance and repair activity.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services\nCorporate Plan 2024–25\nTarget 100% Result 100%, Achieved\nData source Self-reporting, page 22 Corporate Plan 2024–25\nChanges from New\nprevious year\nAnalysis DPS operates within a dynamic and evolving security landscape, which\nis reflected in our proactive approach to monitoring, adapting, and\nenhancing security arrangements at Australian Parliament House.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- The\noverall satisfaction rating was therefore 78% against a Target of 85%,\nresulting in this measure being not achieved.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- This measure achieved an 84% result against a Target of 85%,\nresulting in this part of the measure not being achieved.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $3.3 billion, 3.3 billion | DPS manages departmental and administered assets including land, property, plant\nand equipment, and intangible assets with a total value of $3.3 billion (2023–24:\n$3.3 billion). | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n| $2,846.586m, $145.560m, $2,701.026m | Land and buildings of $2,846.586m in the original budget as per the 2024-25 PBS is comprised of land ($145.560m),\nand buildings ($2,701.026m) as disclosed in the Administered schedule of assets and liabilities. | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n| $10.287m, $3.268m, $7.019m | Suppliers of $10.287m as disclosed in the Administered schedule of assets and liabilities is comprised of suppliers\n($3.268m) and other payables ($7.019m) in the original budget as per the 2024-25 PBS. | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n| $2.1 million, $24.2 million, $3.2 million, 2.1 million, 24.2 million, 3.2 million | The Operating\nresult for 2024–25 was a deficit of $2.1 million, this result excludes the impacts of\ndepreciation and amortisations expenses ($24.2 million) for which the department\nis not funded and includes the impact of principal repayments for leased assets\n($3.2 million). | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n| $63.7 million, $52.4 million, 63.7 million, 52.4 million | Activities Administered on behalf of the Government\nThe department’s 2024–25 administered expenses were $63.7 million, compared to\n$52.4 million in 2023–24. | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n| $3.1 billion, $3.2 billion, 3.1 billion, 3.2 billion | Administered assets of $3.1 billion (2023–24: $3.2 billion) primarily relate\nto Australian Parliament House, incorporating the building, land and cultural assets. | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n| $174.6 million, $111.2 million, 174.6 million, 111.2 million | Departmental assets of $174.6 million (2023–24: $111.2 million) primarily relate to\nsoftware, ICT, and right-of-use assets. | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n| $11.000m, $59.693m | This resulted in an increase in\n Land depreciation during the year against budget.\n Buildings\n Other plant and equipment Land and Buildings\n Intangibles The independent valuation exercise resulted in an\nincrement in value for Land ($11.000m) and a\nSchedule of Cash Flow Statement:\ndecrement for Buildings asset ($59.693m) driving\n Purchase of PPE\nchanges in asset revaluation reserve to budget.\n Purchase of intangibles\n Appropriations\nVarianc | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n| $67.324m, $64.308m, $3.016m | Purchase of PPE and intangibles of $67.324m in the original budget as per the 2024-25 PBS is comprised of PPE\n($64.308m) and intangibles ($3.016m) as disclosed in the Administered cash flow statement. | `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)` |\n\n## Key Achievements\n\n- [Page 32]\nSafety and\nwellbeing\nDESIRED OUTCOME: People should be\nphysically and psychologically well and\nfeel safe and supported\nRECOMMENDATION STATUS\n25 Work health and safety obligations  Implemented – ongoing\n26 Parliamentary Health and Wellbeing Service  In progress\n27 Review of Parliamentary sitting calendar and  Implemented – ongoing\nOrder/Routine of Business\n28 Alcohol policies  Partly implemented\nSupporting health and wellbeing\nDPS commissioned a feasibility study which was completed on 30 November\n2022.\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- [Page 19]\nHIGHLIGHTS ON THE HILL\n976\nCOMPLETED 7 CAPITAL\nWORKS PROJECTS\nAT AUSTRALIAN\nHOURS OF PARLIAMENTARY PARLIAMENT HOUSE\nPROCEEDINGS BROADCASTED\n30+ different classes\nand initiatives\navailable through\nthe Health and\nRecreation Centre Over 4,700 new plants planted\n34,769\n43,612 TELEPHONE\nCALLS RECEIVED AT THE\nICT SERVICE DESK\nPAGES OF HANSARD TRANSCRIBED\n8,067\nPEOPLE SECURITY SCREENED Deliveries processed\nTHROUGH ENTRANCES AT\nthrough the Australian\nAUSTRALIAN PARLIAMENT HOUSE 9,209\nParliament House\nMOVEMENTS\nLoading Dock WITHIN THE\n3,111 SCHOOL TOURS AUSTRALIAN\nPARLIAMENT\nHOUSE ART\nwith over 114,000 COLLECTION\nschool children and\nteachers attending\n4,300+ People supported on\nthe Parliamentary\nOver 9,000 calls to the Computer Network\nMaintenance Help Desk\nDELIVERED OVER\nOVER 8,300 CLIENT\n30 PUBLIC PROGRAMS\nREQUESTS COMPLETED AND PERFORMANCES\nAT AUSTRALIAN\nby the Parliamentary Library\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 14]\nDiversity, equality\nand inclusion\nDESIRED OUTCOME: We want a diverse\nand inclusive workplace: everyone should\nexperience respectful behaviour as the\nbaseline standard\nRECOMMENDATION STATUS\n5 Diversity among parliamentarians  In progress – ongoing\n6 Diversity among MoP(S) Act employees  In progress\n7 Measurement and public reporting  In progress\n8 Diversity and inclusion in the parliamentary\n\nImplemented – ongoing\ndepartments\n9 Access and inclusion  Partly implemented\n10 Everyday respect in the parliamentary chambers  Implemented – ongoing\nParliamentarians and their staff\nThe Parliamentary Leadership Taskforce Chair sought updates from each of\nthe main political parties on the actions being taken to support a diverse and\ngender-balanced parliamentarian and staff cohort (recommendations 5 and 6).\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- 28 RECOMMENDATIONS\n   \n6 4 17 1\nIMPLEMENTED PARTLY IMPLEMENTED IN PROGRESS PENDING\nDiversity, Systems Standards,\nequality and to support reporting and Safety and\nLeadership inclusion performance accountability wellbeing\nIMPLEMENTED IN PROGRESS IMPLEMENTED IMPLEMENTED IMPLEMENTED\n rec 1, 2  rec 5, 6, 7,  rec 17, 18  rec 24  rec 27\n8, 9, 10\nIN PROGRESS PARTLY IMPLEMENTED PARTLY IMPLEMENTED IN PROGRESS\n rec 4  rec 14  rec 20, 21, 23  rec 25, 26, 28\nIN PROGRESS IN PROGRESS\n rec 11, 12, 13,  rec 22\n15, 16, 19\nPENDING\n rec 3\n2 PARLIAMENTARY LEADERSHIP TASKFORCE\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- [Page 6]\nLeadership\nDESIRED OUTCOME: We want leaders at all\nlevels to prioritise a safe and respectful\nculture, set clear expectations and model\nsafe and respectful behaviour\nRECOMMENDATION STATUS\n1 Statement of Acknowledgement  Implemented\n2 Institutional leadership  Implemented\n4 Individual leadership  In progress\nStatement of Acknowledgement\nOn the first sitting day of 2022, 8 February 2022, the Presiding Officers of the\n46th Parliament acknowledged the harm caused by bullying, sexual harassment, and\nsexual assault in Commonwealth parliamentary workplaces and committed to action\n(recommendation 1).\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- [Page 18]\nSystems to support\nperformance\nDESIRED OUTCOME: People should be clear\nabout their roles and responsibilities, and have\nconsistent and standardised systems, processes\nand advice to support performance\nRECOMMENDATION STATUS\n11 Office of Parliamentarian Staffing and Culture\n\nIn progress\n12 Professionalising management practices for MoP(S)\n\nIn progress\nAct employees\n13 Professional development for MoP(S) Act employees\n\nIn progress\n14 Best practice training\n\nPartly implemented\n15 Guidance material in relation to termination of\n\nIn progress\nemployment for MoP(S) Act employees\n16 Fair termination of employment process for MoP(S)\n\nIn progress\nAct employees\n17 Legislative amendments to MoP(S) Act\n\nImplemented\n18 Comprehensive review of the MoP(S) Act\n\nImplemented\n19 Monitoring, evaluation and continuous improvement\n\nIn progress\n3 External review of progress\n\nPending\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- [pages 18,19,20]\niew of the MoP(S) Act\n\nImplemented\n19 Monitoring, evaluation and continuous improvement\n\nIn progress\n3 External review of progress\n\nPending\nHuman resources support and administration\nSet the Standard recommended the establishment of an Office of Parliamentarian\nStaffing and Culture (OPSC) to provide human resources support and administrative\nfunctions in the areas of policy development, training, advice and support, and\neducation to parliamentarians and MoP(S) Act employees (recommendations 11–16).\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- We want\npeople to be held to account, including\nthrough visible consequences for misconduct\nRECOMMENDATION STATUS\n20 Expansion of the Parliamentary Workplace  Partly implemented\nSupport Service\n21 Code of conduct  Partly implemented\n22 Independent Parliamentary Standards Commission  In progress\n23 Extend public interest disclosure protections to  Partly implemented\nMoP(S) Act employees\n24 Ensure protections against age and disability  Implemented\ndiscrimination\nJoint Select Committee on Parliamentary Standards\nThe Joint Select Committee on Parliamentary Standards was established in February 2022\nto inquire into and report on matters relating to the development of codes of conduct\nfor Commonwealth parliamentary workplaces (recommendation 21).\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- [Page 27]\nSafety and\nwellbeing\nDESIRED OUTCOME: People should be\nphysically and psychologically well and\nfeel safe and supported\nRECOMMENDATION STATUS\n25 Work health and safety obligations  In progress\n26 Parliamentary Health and Wellbeing Service  In progress\n27 Review of Parliamentary sitting calendar and  Implemented\nOrder/Routine of Business\n28 Alcohol policies  In progress\nParliamentary Health and Wellbeing Service\nThe Set the Standard report recommended a new onsite Parliamentary Health and\nWellbeing Service at the Australian Parliament House, as well as remote services,\nto provide physical and mental health services and promote wellbeing and early\nintervention support to all people in Commonwealth parliamentary workplaces\n(recommendation 26).\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- Table 2: Implementation status of each recommendation from the Set the\nStandard report\nRecommendation Responsibility Status\n1 Statement of Acknowledgement Presiding Officers  Implemented\n2 Institutional leadership Parliamentary  Implemented\nLeadership Taskforce\n3 External review of progress Government  Pending\n4 Individual leadership Political parties  In progress\n5 Diversity among parliamentarians Political parties  In progress\n6 Diversity among MoP(S) Act Political parties  In progress\nemployees\n7 Measurement and public reporting New human  In progress\nresources entity\nwhen established\n8 Diversity and inclusion in the Parliamentary  In progress\nparliamentary departments departments\n9 Access and inclusion Presiding Officers  In progress\n/ Parliamentary\ndepartments\n10 Everyday respect in the Presiding Officers  In progress\nparliamentary chambers\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- [Page 30]\nRecommendation Responsibility Status\n14 Best practice training Government  Partly\nimplemented\n15 Guidance material in relation to Government  In progress\ntermination of employment for\nMoP(S) Act employees\n16 Fair termination of employment Government  In progress\nprocess for MoP(S) Act employees\n17 Legislative amendments to MoP(S) Government  Implemented\nAct\n18 Comprehensive review of the MoP(S) Government  Implemented\nAct\n19 Monitoring, evaluation and New human  In progress\ncontinuous improvement resources entity when\nestablished\n20 Expansion of the Parliamentary Government  Partly\nWorkplace Support Service implemented\n21 Code of conduct Joint Select  Partly\nCommittee on implemented\nParliamentary\nStandards\n22 Independent Parliamentary Government  In progress\nStandards Commission\n23 Extend public interest disclosure Government  Partly\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- This report is again structured around the five outcomes 1) Leadership, 2) Diversity,\nequality and inclusion, 3) Systems to support performance, 4) Standards, reporting\nand accountability, and 5) Safety and wellbeing.\n   \n28 13 6 8 1\nRECOMMENDATIONS IMPLEMENTED PARTLY IN PROGRESS PENDING\nIMPLEMENTED\nDiversity, Systems Standards,\nequality and to support reporting and Safety and\nLeadership inclusion performance accountability wellbeing\nIMPLEMENTED IMPLEMENTED IMPLEMENTED IMPLEMENTED IMPLEMENTED\n rec 1, 2,  rec 8, 10  rec 11, 14,  rec 24  rec 25, 27\n15, 16, 17, 18\nPARTLY PARTLY PARTLY PARTLY\nIMPLEMENTED IMPLEMENTED IN PROGRESS IMPLEMENTED IMPLEMENTED\n rec 4  rec 9  rec 12, 13, 19  rec 20, 21, 23  rec 28\nIN PROGRESS PENDING IN PROGRESS IN PROGRESS\n rec 5, 6, 7  rec 3  rec 22  rec 26\n2 PARLIAMENTARY LEADERSHIP TASKFORCE\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Financial Reporting [PGPA Rule 17(2)(a)]\nThe ARC will review and provide advice on appropriateness of the DPS’s:\n• annual financial statements\n• information (other than annual financial statements) requested by the Department of\nFinance in preparing the Australian Government’s consolidated financial statements,\nincluding the supplementary reporting package\n• processes and systems for preparing financial reporting information including the\nprocesses and supporting systems in place designed to ensure that financial information\nincluded in the DPS annual report is consistent with the signed financial statements\n• financial record keeping\n• processes in place to allow DPS to stay informed throughout the year of any changes or\nadditional requirements in relation to financial reporting\n• action in response to any issues raised by the external auditor, including financial\n Source: `other-pdfs/DPS_Audit_Committee_Charter.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/DPS_Audit_Committee_Charter.pdf)`\n- [Page 6]\nPART 5 MANAGEMENT AND ACCOUNTABILITY 93\nGovernance structure 94\nCommittees and advisory boards 95\nCommittees which provide advice to the Presiding Officers 96\nNetworks and groups 97\nAudit and Risk Committee 98\nPerformance, risk, fraud and internal audit 100\nExternal scrutiny 103\nAdvertising and market research 105\nPART 6 PEOPLE 107\nPeople 108\nWorkforce statistics 114\nDiversity and inclusion 135\nRecruitment 139\nLearning and development 141\nWork health and safety and rehabilitation 144\nIntegrity 149\nWorkforce diversity 150\niv Department of Parliamentary Services\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 78%, Not Achieved\nData source Building Occupant Satisfaction Survey 2025, page 17 Corporate Plan 2024–25\nChanges from Continuing (wording change)\nprevious year\nAnalysis This measure was assessed through the Building Occupant Satisfaction\nSurvey (BOS) 2025, which included specific questions relating to:\n• ICT equipment and services\n• Service Desk – Responsiveness, and\n• Service Desk – Resolution of Issues.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 101]\nMANAGEMENT AND 5\nACCOUNTABILIT Y\nGovernance structure 94\nCommittees and advisory boards 95\nCommittees which provide advice to the Presiding Officers 96\nNetworks and groups 97\nAudit and Risk Committee 98\nPerformance, Risk, Fraud And Internal Audit 100\nExternal scrutiny 103\nAdvertising and market research 105\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [pages 1,2,3]\n[Page 1]\nAudit and Risk Committee\nCharter 2025-26\nDate: 26 September 2025 Contact: ARC Secretariat\nApproved: Secretary File: 14/3435-44\nOFFICIAL\n Source: `other-pdfs/DPS_Audit_Committee_Charter.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/DPS_Audit_Committee_Charter.pdf)`\n- This will include requirements of the PGPA Act and additional functions, such\nas:\n• reviewing management’s approach to maintaining an effective financial and nonfinancial\ninternal control framework and whether appropriate processes are in place for assessing\nwhether key policies and procedures are complied with\n• reviewing whether management has in operation relevant policies and procedures, such\nas accountable authority instructions and delegations, as reflected in its governance\nframework\n• reviewing management’s approach to implementing controls and systems to ensure\ncompliance with as well as monitoring compliance performance in relation to,\nlegislation, regulations and Government policies which are relevant to DPS\n• approach to implementing controls and systems to ensure compliance with, as well as\n Source: `other-pdfs/DPS_Audit_Committee_Charter.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/DPS_Audit_Committee_Charter.pdf)`\n- [Page 2]\nOFFICIAL\nPurpose\nThe Secretary of the Department of Parliamentary Services (DPS) has established an Audit and\nRisk Committee (ARC) in accordance with section 45 of the Public Governance, Performance\nand Accountability Act 2013 (PGPA Act) and section 17 of the Public Governance, Performance\nand Accountability Rule 2014 (PGPA Rule).\n Source: `other-pdfs/DPS_Audit_Committee_Charter.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/DPS_Audit_Committee_Charter.pdf)`\n- System of Risk Oversight and Management [PGPA Rule 17(2)(c)]\nThe ARC will review the system of risk oversight and management and provide independent\nadvice to the Secretary on the appropriateness of:\n• enterprise risk management policy framework and the necessary internal controls for the\neffective identification and management of DPS’s risk, in keeping with the\nCommonwealth Risk Management Policy\n• approach to managing DPS’s key risks; including those associated with individual\nprojects and program implementation and activities\n2025-26 Audit and Risk Committee Charter 5\nOFFICIAL\n Source: `other-pdfs/DPS_Audit_Committee_Charter.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/DPS_Audit_Committee_Charter.pdf)`\n- [Page 4]\nContents\nForeword from the Parliamentary Leadership Taskforce 1\nProgress snapshot 2\nLeadership 3\nLeadership for change 3\nSupporting the reforms 6\nOngoing leadership 6\nDiversity, equality and inclusion 9\nParliamentarians and their staff 9\nOther measures to support diverse representation in parliament 15\nParliamentary departments 15\nWorkplace accessibility 19\nParliamentary procedures 20\nSystems to support performance 21\nIndependent human resources support 21\nMoP(S) Act employee development 22\nModernising MoP(S) employment framework 23\nParliamentary service employee development 24\nProgress review 24\nStandards, reporting and accountability 25\nBehaviour standards and codes 25\nIndependent Parliamentary Standards Commission 26\nSafety and wellbeing 27\nSupporting health and wellbeing 27\nSafe and respectful workplaces 28\nEnsuring everyone is fit for duty 33\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- [Page 14]\nDiversity, equality\nand inclusion\nDESIRED OUTCOME: We want a diverse\nand inclusive workplace: everyone should\nexperience respectful behaviour as the\nbaseline standard\nRECOMMENDATION STATUS\n5 Diversity among parliamentarians  In progress – ongoing\n6 Diversity among MoP(S) Act employees  In progress\n7 Measurement and public reporting  In progress\n8 Diversity and inclusion in the parliamentary\n\nImplemented – ongoing\ndepartments\n9 Access and inclusion  Partly implemented\n10 Everyday respect in the parliamentary chambers  Implemented – ongoing\nParliamentarians and their staff\nThe Parliamentary Leadership Taskforce Chair sought updates from each of\nthe main political parties on the actions being taken to support a diverse and\ngender-balanced parliamentarian and staff cohort (recommendations 5 and 6).\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- Source Portfolio Budget Statements 2024–25, Program 1.1 Parliamentary Services,\nCorporate Plan 2024–25\nTarget 85% Result 83%, Not Achieved\nData source Self-reporting, page 17 Corporate Plan 2024–25\nChanges from New\nprevious year\nAnalysis This was a new performance measure in 2024–25 and was assessed\nby two measures aligned with the delivery of information and\ncommunications technology (ICT) projects:\n1.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Consistent with paragraph 5.5 of the CPRs, to ensure that SMEs can engage in fair\ncompetition for Commonwealth business, DPS applies these procurement practices:\n• use of the Commonwealth Contracting Suite for low-risk procurements valued up\nto $200,000 and some procurements valued up to $1 million, where practical\n• implementing the Australian Government’s Indigenous Procurement Policy, noting\nthat many Indigenous businesses are also SMEs\n• using credit cards for procurements valued below $10,000, and\n• reducing payment times to facilitate on-time supplier payment.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Figure 2 outlines DPS' governance structure:\nFIGURE 2: DPS' Governance Structure\nPresiding Officers\nJoint Standing\nCommittee on the\nParliamentary Library Secretary DPS Security Management\nBoard\nParliamentary Executive Art Advisory\nLibrarian Committee Committee\nHistoric Memorials\nAudit and Risk Committee\nCommittee\n94 Department of Parliamentary Services\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Subsection 17(2) of the PGPA Rule 2014 states that the functions of audit committees\nmust include reviewing the appropriateness of DPS’:\n• financial reporting\n• performance reporting\n• systems of risk oversight and management, and\n• systems of internal control.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n\n## Corporate Values and Operating Culture\n\n- [Page 164]\nTABLE 49: Workplace training by gender\nWoman/ Man/ Non-binary/ Not Total\nFemale Male Uses another specified\nterm\nAPSC Integrity in the APS# 128 135 <4 <4 263\nATO Villian Academy – Integrity <4 - <4 <4 <4\nBeing Professional in the 9 5 <4 <4 14\nParliamentary Service\nCORE Module 1: Thinking About 130 133 <4 <4 263\nCultures and Identities#\nCORE Module 2: My Country, 126 134 <4 <4 260\nOur Country#\nCORE Module 8: Engaging with 135 129 <4 <4 264\nAboriginal and Torres Strait\nIslander peoples#\nCORE Module 10: Continuing 133 131 <4 <4 264\nyour Journey#\nCreating a Positive 33 31 <4 <4 64\nWorkplace Culture\nDisability Confident Workforce 126 145 <4 <4 271\n(Online Learning)#\nEmotional Intelligence—Thriving 22 17 <4 <4 39\nin the Workplace\nIntroduction to Psychological <4 <4 <4 <4 <4\nHealth and Safety\nLeading Action in WHS 16 33 <4 <4 49\nPEL Values and Behaviours 455 436 <4 <4 891\nWorkshops\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 4]\nContents\nForeword from the Parliamentary Leadership Taskforce 1\nProgress snapshot 2\nLeadership 3\nLeadership for change 3\nSupporting the reforms 6\nOngoing leadership 6\nDiversity, equality and inclusion 9\nParliamentarians and their staff 9\nOther measures to support diverse representation in parliament 15\nParliamentary departments 15\nWorkplace accessibility 19\nParliamentary procedures 20\nSystems to support performance 21\nIndependent human resources support 21\nMoP(S) Act employee development 22\nModernising MoP(S) employment framework 23\nParliamentary service employee development 24\nProgress review 24\nStandards, reporting and accountability 25\nBehaviour standards and codes 25\nIndependent Parliamentary Standards Commission 26\nSafety and wellbeing 27\nSupporting health and wellbeing 27\nSafe and respectful workplaces 28\nEnsuring everyone is fit for duty 33\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- [Page 3]\nContents\nForeword from the Parliamentary Leadership Taskforce 1\nProgress snapshot 2\nLeadership 3\nStatement of Acknowledgement 3\nParliamentary Leadership Taskforce 6\nImplementation Group 7\nDiversity, equality and inclusion 8\nSupporting access and respect 8\nData collection and reporting 9\nSupporting diversity 9\nSystems to support performance 15\nHuman resources support and administration 15\nLegislative amendments 17\nMoP(S) Act Review 17\nStandards, reporting and accountability 19\nJoint Select Committee on Parliamentary Standards 19\nIndependent Parliamentary Standards Commission 20\nParliamentary Workplace Support Service 21\nSafety and wellbeing 24\nParliamentary Health and Wellbeing Service 24\nParliamentary business 24\nWork health and safety arrangements 25\nStatus of each recommendation 26\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n- [pages 39,40]\nMoP(S) Act Political parties  In progress\nemployees – ongoing\n7 Measurement and public reporting Parliamentary Workplace  In progress\nSupport Service – ongoing\n8 Diversity and inclusion in the Parliamentary departments  Implemented\nparliamentary departments – ongoing\n9 Access and inclusion Presiding Officers /  Partly\nParliamentary departments / implemented\nGovernment\n10 Everyday respect in the Parliament  Implemented\nparliamentary chambers – ongoing\n11 Office of Parliamentarian Staffing Government  Implemented\nand Culture\n12 Professionalising management Parliamentary Workplace  In progress\npractices for MoP(S) Act employees Support Service\n13 Professional development for Parliamentary Workplace  In progress\nMoP(S) Act employees Support Service\n34 PARLIAMENTARY LEADERSHIP TASKFORCE\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- The Parliamentary Service Values are:\n• Committed to service – professional, objective, innovative and efficient, and work\ncollaboratively to achieve the best results for the Parliament.\n• Ethical – demonstrate leadership, are trustworthy, and act with integrity, in all that\nthey do.\n• Respectful – respect the Parliament and all people, including their rights and\ntheir heritage.\n• Accountable – perform its functions with probity and are openly accountable\nfor their actions to the Parliament and the Australian community.\n• Impartial – are non-partisan and provide advice that is frank, honest, timely\nand based on the best available evidence.\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- [Page 14]\nDiversity, equality\nand inclusion\nDESIRED OUTCOME: We want a diverse\nand inclusive workplace: everyone should\nexperience respectful behaviour as the\nbaseline standard\nRECOMMENDATION STATUS\n5 Diversity among parliamentarians  In progress – ongoing\n6 Diversity among MoP(S) Act employees  In progress\n7 Measurement and public reporting  In progress\n8 Diversity and inclusion in the parliamentary\n\nImplemented – ongoing\ndepartments\n9 Access and inclusion  Partly implemented\n10 Everyday respect in the parliamentary chambers  Implemented – ongoing\nParliamentarians and their staff\nThe Parliamentary Leadership Taskforce Chair sought updates from each of\nthe main political parties on the actions being taken to support a diverse and\ngender-balanced parliamentarian and staff cohort (recommendations 5 and 6).\n Source: `annual-reports/2023.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf)`\n- [Page 6]\nPART 5 MANAGEMENT AND ACCOUNTABILITY 93\nGovernance structure 94\nCommittees and advisory boards 95\nCommittees which provide advice to the Presiding Officers 96\nNetworks and groups 97\nAudit and Risk Committee 98\nPerformance, risk, fraud and internal audit 100\nExternal scrutiny 103\nAdvertising and market research 105\nPART 6 PEOPLE 107\nPeople 108\nWorkforce statistics 114\nDiversity and inclusion 135\nRecruitment 139\nLearning and development 141\nWork health and safety and rehabilitation 144\nIntegrity 149\nWorkforce diversity 150\niv Department of Parliamentary Services\n Source: `annual-reports/2024-25.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf)`\n- Since February, there has already been significant progress in implementing the\n28 recommendations of the report:\n• Legislation has been amended to clarify our duties in respect of employment,\nantidiscrimination and work health and safety laws.\n• Proposed Codes of Conduct have been developed for parliamentarians, staff, and\nparliamentary workplaces.\n• Changes to the sitting calendar and hours of sitting now consider wellbeing,\nbalance, and flexibility.\n• New parliamentarians and their staff have participated in refreshed induction\nprocesses.\n• A feasibility study into a Parliamentary Health and Wellbeing Service is being\nconducted, with plans to improve services for parliamentarians and staff including\nGeneral Practitioner services, pharmaceutical and mental health supports.\n• Work is underway to improve work health and safety, accessibility for those with\n Source: `annual-reports/2022.pdf (http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf)`\n\n## Global Ideas and Case Study Inputs\n\nGlobal source texts are available for later idea synthesis:\n- `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt`\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`\n\n## Source Artifacts Used\n\n- `annual-reports/2022.pdf` - annual-reports - http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf\n- `annual-reports/2023.pdf` - annual-reports - http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf\n- `pages/about.html` - pages - http://www.aph.gov.au/About_Parliament\n- `pages/announcements-index.html` - pages - http://www.aph.gov.au/News_and_Events/Joint_statements_by_the_Presiding_Officers\n- `pages/announcements-index__11.html` - pages - http://www.aph.gov.au/News_and_Events/Joint_statements_by_the_Presiding_Officers\n- `pages/announcements-index__12.html` - pages - http://www.aph.gov.au/News_and_Events/My_First_Speech\n- `pages/annual-reports-index.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services/Publications\n- `pages/contact.html` - pages - http://www.aph.gov.au/Help/Contact\n- `pages/corporate-plans-index.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services/Publications\n- `pages/homepage.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services\n- `pages/news-latest.html` - pages - http://www.aph.gov.au/News_and_Events\n- `pages/publications-index.html` - pages - http://www.aph.gov.au/About_Parliament/Publications\n- `pages/structure.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_departments/Department_of_Parliamentary_Services/Organisational_Senior_Staff\n- `pages/taskforces-index.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce\n- `pages/taskforces-index__00.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce\n- `pages/taskforces-index__01.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/About\n- `pages/taskforces-index__02.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/Membership_of_the_Taskforce\n- `pages/taskforces-index__03.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/Updates\n- `pages/taskforces-index__04.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/Progress_of_recommendations\n- `pages/taskforces-index__05.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/Staff_consultation_group\n- `pages/taskforces-index__06.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/Key_resources_and_documents\n- `pages/taskforces-index__07.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/Updates/Taskforce_Information_Session_2_July_2024\n- `pages/taskforces-index__08.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/Updates/Taskforce_2023_Annual_Report\n- `pages/taskforces-index__09.html` - pages - http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Newsletters/Chair_summary_-_Progress_update_February_2024.pdf\n- `pages/taskforces-index__10.html` - pages - http://www.aph.gov.au/About_Parliament/Parliamentary_Leadership_Taskforce/Key_resources_and_documents/Parliament_Briefing_2022_Kate_Jenkins\n- `global-intelligence/source-text/association-worldbank.org-governance.txt` - global-intelligence - local file\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt` - global-intelligence - local file\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt` - global-intelligence - local file\n- `other-pdfs/DPS_Emissions_Reduction_Plan.pdf` - other-pdfs - http://www.aph.gov.au/-/media/05_About_Parliament/55_Publications/DPS_Emissions_Reduction_Plan.pdf\n- `other-pdfs/DPS_Org_chart_-_Web.pdf` - other-pdfs - http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/DPS_Organisation_Chart/DPS_Org_chart_-_Web.pdf\n- `other-pdfs/Department_of_Parliamentary_Services_WGEA_Employer_Statement.pdf` - other-pdfs - http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/Department_of_Parliamentary_Services_WGEA_Employer_Statement.pdf\n- `other-pdfs/Department_of_Parliamentary_Services_Enterprise_Agreement_2024.pdf` - other-pdfs - http://www.aph.gov.au/-/media/05_About_Parliament/56_Employment/563_Dept_of_Parliamentary_Services/EA/Department_of_Parliamentary_Services_Enterprise_Agreement_2024.pdf\n- `other-pdfs/DPS_Audit_Committee_Charter.pdf` - other-pdfs - http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/DPS_Audit_Committee_Charter.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.", "legislation_md": "# Department of Parliamentary Services — Legislation Administered\n\n**Generated**: 2026-05-13T03:06:15+00:00\n**Source**: LLM extraction (nova-micro) from latest annual report and corporate plan\n**Tokens**: 20,859 in / 346 out · cost: $0.00078\n\n> Acts and instruments this entity administers or has primary responsibility for.\n> Excludes generic gov-wide compliance Acts (PGPA, Public Service Act, FOI, Privacy, etc.).\n\n**Source documents fed to the model**:\n- Annual report: `annual-reports\\2024-25.txt`\n- Corporate plan: `(none)`\n\n## 3 laws administered\n\n| Title | Year | Type | What this entity does under it |\n|---|---|---|---|\n| [Parliamentary Service Act 1999](https://www.legislation.gov.au/search?query=Parliamentary%20Service%20Act%201999) | 1999 | Act | The Department of Parliamentary Services (DPS) is established under this Act to provide professional support, advice, and facilities to Parliament and Parliamentarians. |\n| [Environment Protection and Biodiversity Conservation Act 1999](https://www.legislation.gov.au/search?query=Environment%20Protection%20and%20Biodiversity%20Conservation%20Act%201999) | 1999 | Act | DPS is responsible for the stewardship and maintenance of Australian Parliament House, which involves environmental management and compliance. |\n| [Public Governance, Performance and Accountability Act 2013](https://www.legislation.gov.au/search?query=Public%20Governance%2C%20Performance%20and%20Accountability%20Act%202013) | 2013 | Act | DPS reports under this Act for governance and accountability purposes. |", "global_initiatives_md": "# Department of Parliamentary Services — Global Initiatives Catalogue\n\n## Focus areas\n- Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community\n- Enhance the Parliament’s engagement with the community\n- Effective stewardship of Parliament House\n\n## Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community\n\n### Parliamentary Technology and Infrastructure Initiative\n**Jurisdiction**: United States\n**Run by**: Congressional Budget Office (CBO)\n**Year**: 2000\n**Status**: Active\n**What it does (2–3 sentences)**: The initiative focuses on modernizing the technology infrastructure of the U.S. Congress, ensuring secure and efficient access to digital information and services.\n**Why it matters to Australia (1–2 sentences)**: Australia could adopt similar infrastructure planning to ensure the future-proofing of parliamentary technology.\n**Find more**: [Search CBO Technology Initiatives](https://www.google.com/search?q=CBO+Technology+Initiatives)\n\n### Digital Engagement Program\n**Jurisdiction**: United Kingdom\n**Run by**: House of Commons Commission\n**Year**: 2015\n**Status**: Active\n**What it does (2–3 sentences)**: The program enhances digital engagement with parliamentary content and improves the visitor experience at Parliament.\n**Why it matters to Australia (1–2 sentences)**: Australia could leverage this program to boost digital engagement and community interaction with its Parliament.\n**Find more**: [Search UK House of Commons Digital Engagement](https://www.google.com/search?q=UK+House+of+Commons+Digital+Engagement)\n\n### ICT Security Enhancement Project\n**Jurisdiction**: Canada\n**Run by**: Library of Parliament\n**Year**: 2018\n**Status**: Active\n**What it does (2–3 sentences)**: The project focuses on securing ICT systems and infrastructure to protect sensitive parliamentary information.\n**Why it matters to Australia (1–2 sentences)**: Australia could benefit from Canada’s advanced ICT security measures to safeguard parliamentary data.\n**Find more**: [Search Canadian ICT Security](https://www.google.com/search?q=Canadian+ICT+Security)\n\n## Enhance the Parliament’s engagement with the community\n\n### Community Outreach Program\n**Jurisdiction**: New Zealand\n**Run by**: New Zealand Parliament\n**Year**: 2010\n**Status**: Active\n**What it does (2–3 sentences)**: The program fosters understanding of parliamentary democracy through media, social media, and collaborative relationships with the community.\n**Why it matters to Australia (1–2 sentences)**: Australia could implement similar outreach to strengthen community ties and understanding of parliamentary functions.\n**Find more**: [Search New Zealand Parliament Community Outreach](https://www.google.com/search?q=New+Zealand+Parliament+Community+Outreach)\n\n### Youth Engagement Initiative\n**Jurisdiction**: Singapore\n**Run by**: Parliament of Singapore\n**Year**: 2012\n**Status**: Active\n**What it does (2–3 sentences)**: The initiative engages young people in parliamentary processes through educational programs and youth parliaments.\n**Why it matters to Australia (1–2 sentences)**: Australia could adopt youth engagement strategies to involve younger demographics in parliamentary activities.\n**Find more**: [Search Singapore Youth Parliament](https://www.google.com/search?q=Singapore+Youth+Parliament)\n\n### Social Media Strategy\n**Jurisdiction**: European Union\n**Run by**: European Parliament\n**Year**: 2014\n**Status**: Active\n**What it does (2–3 sentences)**: The strategy enhances the European Parliament’s engagement with the community through active use of social media platforms.\n**Why it matters to Australia (1–2 sentences)**: Australia could improve its social media strategy to better engage with the community and enhance transparency.\n**Find more**: [Search EU Parliament Social Media](https://www.google.com/search?q=EU+Parliament+Social+Media)\n\n## Effective stewardship of Parliament House\n\n### Asset Maintenance Program\n**Jurisdiction**: United Kingdom\n**Run by**: Parliament Estates Office\n**Year**: 1990\n**Status**: Active\n**What it does (2–3 sentences)**: The program focuses on the maintenance and adaptation of the UK Parliament buildings to ensure their longevity and functionality.\n**Why it matters to Australia (1–2 sentences)**: Australia could adopt similar asset maintenance programs to preserve and enhance the integrity of Parliament House.\n**Find more**: [Search UK Parliament Estates Office](https://www.google.com/search?q=UK+Parliament+Estates+Office)\n\n### Design Integrity Framework\n**Jurisdiction**: Canada\n**Run by**: Library of Parliament\n**Year**: 2005\n**Status**: Active\n**What it does (2–3 sentences)**: The framework ensures that any changes to Parliament buildings respect the original design intent and integrity.\n**Why it matters to Australia (1–2 sentences)**: Australia could implement a similar framework to maintain the design integrity of Parliament House.\n**Find more**: [Search Canadian Design Integrity Framework](https://www.google.com/search?q=Canadian+Design+Integrity+Framework)\n\n### Visitor Experience Enhancement\n**Jurisdiction**: United States\n**Run by**: National Park Service\n**Year**: 2008\n**Status**: Active\n**What it does (2–3 sentences)**: The initiative focuses on improving the visitor experience at historic sites, including Parliament buildings, through enhanced facilities and services.\n**Why it matters to Australia (1–2 sentences)**: Australia could benefit from this initiative to improve the visitor experience at Parliament House.\n**Find more**: [Search US National Park Service Visitor Experience](https://www.google.com/search?q=US+National+Park+Service+Visitor+Experience)\n\n*Note: These are LLM-knowledge claims, not scraped sources — verify before citing publicly.*", "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10]", "purposes_source_page": 10, "how_we_deliver": "DPS provides services and products to support the functions of the Parliament and the work of Parliamentarians. The department collaborates with other Parliamentary departments and provides or facilitates: library and research services, ICT products and services around the nation, broadcasting, photography and Hansard services, physical and cyber security services, building, grounds and design integrity, art collection and exhibition services, furniture and asset management services, visitor services and the Parliament Shop, catering and event management services, and health and wellbeing services. [CP p.10]", "how_we_deliver_source_page": 10, "government_priorities": [ { "text": "Embedding our values and behaviours even further into our work", "source_page": 6 }, { "text": "Improved governance through reviewing our legislative, regulatory, compliance and policy obligations", "source_page": 6 }, { "text": "Establishing and maintaining relationships with the 48th Parliament", "source_page": 6 }, { "text": "Delivering sustainable, efficient, timely services that meet best practice", "source_page": 6 }, { "text": "Demonstrating financial sustainability and capability", "source_page": 6 }, { "text": "Deepening partnerships with key stakeholders and clients", "source_page": 6 } ], "outcomes": [ { "name": "Outcome 1: Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community", "description": "The department supports the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintains the Australian Parliament House, and engages with the community.", "key_activities": [ "Ensure technology and infrastructure planning reflects the current and future needs of the Parliament, including secure access to digital information.", "Continual review of physical security and cybersecurity systems and processes.", "Maintain and enhance the flexible and accessible delivery of advice, information, research, and services to reflect the current and evolving needs of our clients.", "Ensure the work of the Parliament is recorded, reported and accessible.", "Support the implementation of DPS-specific recommendations from the Review of the Parliamentary Workplace: Responding to Serious Incidents and the Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces." ], "source_page": 13 } ], "values": [ "Integrity", "Collaboration", "Excellence", "Respect", "Innovation" ], "values_framework_name": "Parliamentary Service Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Maintain availability of core parliamentary ICT systems", "target": "90%", "source_page": 27 }, { "code": "CCE02", "measure": "Satisfaction with ICT service quality", "target": "85%", "source_page": 28 }, { "code": "CCE03", "measure": "Provide secure ICT systems", "target": "85%", "source_page": 29 }, { "code": "CCE04", "measure": "Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services", "target": "90%", "source_page": 30 }, { "code": "CCE05", "measure": "Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees", "target": "85%", "source_page": 31 }, { "code": "CCE06", "measure": "Broadcasting systems availability", "target": "90%", "source_page": 32 }, { "code": "CCE07", "measure": "Participant satisfaction with event experience", "target": "85%", "source_page": 33 }, { "code": "CCE08", "measure": "Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities", "target": "85%", "source_page": 34 }, { "code": "CCE09", "measure": "Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally", "target": "85%", "source_page": 35 }, { "code": "CCE10", "measure": "Capital Works projects delivered within budget and against milestones", "target": "100%", "source_page": 36 }, { "code": "CCE11", "measure": "Effectiveness of the design integrity process", "target": "100%", "source_page": 37 }, { "code": "CCE12", "measure": "Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility", "target": "100%", "source_page": 38 }, { "code": "CCE13", "measure": "Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report", "target": "100%", "source_page": 39 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Maintain availability of core parliamentary ICT systems", "result": "99%", "status": "Achieved", "source_page": 27 }, { "code": "CCE02", "measure": "Satisfaction with ICT service quality", "result": "78%", "status": "Not Achieved", "source_page": 28 }, { "code": "CCE03", "measure": "Provide secure ICT systems", "result": "83%", "status": "Not Achieved", "source_page": 29 }, { "code": "CCE04", "measure": "Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services", "result": "96%", "status": "Achieved", "source_page": 30 }, { "code": "CCE05", "measure": "Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees", "result": "87%", "status": "Achieved", "source_page": 31 }, { "code": "CCE06", "measure": "Broadcasting systems availability", "result": "100%", "status": "Achieved", "source_page": 32 }, { "code": "CCE07", "measure": "Participant satisfaction with event experience", "result": "92%", "status": "Achieved", "source_page": 33 }, { "code": "CCE08", "measure": "Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities", "result": "92%", "status": "Achieved", "source_page": 34 }, { "code": "CCE09", "measure": "Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally", "result": "92%", "status": "Achieved", "source_page": 35 }, { "code": "CCE10", "measure": "Capital Works projects delivered within budget and against milestones", "result": "100%", "status": "Achieved", "source_page": 36 }, { "code": "CCE11", "measure": "Effectiveness of the design integrity process", "result": "100%", "status": "Achieved", "source_page": 37 }, { "code": "CCE12", "measure": "Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility", "result": "100%", "status": "Achieved", "source_page": 38 }, { "code": "CCE13", "measure": "Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report", "result": "100%", "status": "Achieved", "source_page": 39 } ], "_source_urls": { "annual_report_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "id": "ICT-service-quality-improvement", "category": "Citizen Services", "title": "Improve ICT service quality satisfaction", "scale": "Medium", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Parliamentarians, visitors", "description": "Implement a more robust feedback mechanism and regular audits to improve ICT service quality satisfaction, targeting the 85% satisfaction target.", "evidence_quote": "EN01: Satisfaction with ICT service quality target is 85% but was not achieved last year.", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Establish a feedback loop with users", "Conduct quarterly audits of ICT services", "Allocate budget for ICT service enhancements" ], "risks_to_manage": [ "Resistance to new feedback systems", "Budget overruns", "Service 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