{
  "entity_id": "VIC-Environment-Protection-Authority-Victori",
  "folder": "Environment-Protection-Authority-Victoria",
  "name": "Environment Protection Authority Victoria",
  "type": "Statutory Authority",
  "jurisdiction": "VIC",
  "portfolio": "Energy, Environment",
  "website": "https://www.epa.vic.gov.au/",
  "data_status": "partial",
  "completeness": {
    "has_strategy_brief": false,
    "has_strategy_structured": true,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 4,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 0,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "medium",
    "summary": "",
    "official_site_url": "https://www.epa.vic.gov.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "Annual Report",
        "url": "https://www.epa.vic.gov.au/sites/default/files/2026-01/EPA-2024-25-Annual-Report.pdf",
        "period": "2026",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan",
        "url": "https://www.epa.vic.gov.au/sites/default/files/2025-05/epa-strategic-plan-at-a-glance.pdf",
        "period": "2025",
        "confidence": "high"
      }
    ],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Structured strategy exists but is incomplete."
  },
  "strategy_brief_md": null,
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Environment Protection Authority Victoria - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:46:29.581268+00:00\n**Entity ID**: VIC-Environment-Protection-Authority-Victori\n**Entity type**: Statutory Authority\n**Jurisdiction**: VIC\n**Portfolio**: Energy, Environment\n**Website**: https://www.epa.vic.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 2 |\n| pages | 4 |\n\n## Executive Readout\n\n### Purpose\n\n- Simplified Chinese\n如果您需要口译员，请拨打TIS National 的电话\n131 450\n，请他们打电话 给EPA Victoria，电话号码：\n1300 372 842\n。\nSomali\nHaddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka\n131 450\nwaxaad ka codsataa inay kuu wacaan EPA Victoria iyo\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Traditional Chinese\n若您需要口譯員，請撥打TIS National電話\n131 450\n並請他們轉接 EPA Victoria 的電話\n1300 372 842\n。\nTurkish\nEğer bir tercümana ihtiyaç duyarsanız, lütfen\n131 450\nnolu telefondan TIS Ulusal’ı arayın ve onlardan\n1300 372 842\nnolu telefondan EPA Victoria ile görüşmelerini isteyin.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- EPA offices and locations\nEPA updated regions\nPDF\n1 MB\n(opens in a new window)\nEPA map of metro boundaries\nPDF\n481.85 KB\n(opens in a new window)\nEPA head office\n664 Collins Street, Docklands VIC 3008\nGPO Box 4395, Melbourne VIC 3001\nDX210082\nABN 85 899 617 894\nCentre for Applied Sciences\nErnest Jones Drive, Macleod VIC 3085\nDX210675\nEPA north metro\nBuilding 1, 13a Albert Street, Preston VIC 3072\nDX212419\nNorthern metropolitan region\nBanyule City Council\nBoroondara City Council\nCity of Whittlesea\nDarebin City Council\nHume City Council\nManningham City Council\nMaroondah City Council\nMerri-bek City Council\nNillumbik Shire Council\nWhitehorse City Council\nYarra City Council\nYarra Ranges Shire Council.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [pages 1,2,3,4,5,6,7,8]\n[Page 1]\nMap of Metro Boundaries\nWhittlesea\nHume\nNillumbik\nMelton 4 5 Banyule Yarra Ranges\n3\nManningham\nBrimbank\n2 1 6 7 Maroondah\nWhitehorse\n9 8\nHobsons Bay Knox\nWyndham Monash\n10\n1 Melbourne\nBayside\n2 Maribyrnong\nGreater\n3 Moonee Valley\nKingston Dandenong\n4 Merri-bek\nCardinia\n5 Darebin\nCasey\nFrankston 6 Yarra\n7 Boroondara\n8 Stonnington\n9 Port Phillip\n10 Glen Eira\nMornington\nPeninsula French\nNorthern Metro Region\nIsland\nSouthern Metro Region\nWestern Metro Region\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n\n### Role and Functions\n\n- Simplified Chinese\n如果您需要口译员，请拨打TIS National 的电话\n131 450\n，请他们打电话 给EPA Victoria，电话号码：\n1300 372 842\n。\nSomali\nHaddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka\n131 450\nwaxaad ka codsataa inay kuu wacaan EPA Victoria iyo\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Traditional Chinese\n若您需要口譯員，請撥打TIS National電話\n131 450\n並請他們轉接 EPA Victoria 的電話\n1300 372 842\n。\nTurkish\nEğer bir tercümana ihtiyaç duyarsanız, lütfen\n131 450\nnolu telefondan TIS Ulusal’ı arayın ve onlardan\n1300 372 842\nnolu telefondan EPA Victoria ile görüşmelerini isteyin.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- EPA offices and locations\nEPA updated regions\nPDF\n1 MB\n(opens in a new window)\nEPA map of metro boundaries\nPDF\n481.85 KB\n(opens in a new window)\nEPA head office\n664 Collins Street, Docklands VIC 3008\nGPO Box 4395, Melbourne VIC 3001\nDX210082\nABN 85 899 617 894\nCentre for Applied Sciences\nErnest Jones Drive, Macleod VIC 3085\nDX210675\nEPA north metro\nBuilding 1, 13a Albert Street, Preston VIC 3072\nDX212419\nNorthern metropolitan region\nBanyule City Council\nBoroondara City Council\nCity of Whittlesea\nDarebin City Council\nHume City Council\nManningham City Council\nMaroondah City Council\nMerri-bek City Council\nNillumbik Shire Council\nWhitehorse City Council\nYarra City Council\nYarra Ranges Shire Council.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [pages 1,2,3,4,5,6,7,8]\n[Page 1]\nMap of Metro Boundaries\nWhittlesea\nHume\nNillumbik\nMelton 4 5 Banyule Yarra Ranges\n3\nManningham\nBrimbank\n2 1 6 7 Maroondah\nWhitehorse\n9 8\nHobsons Bay Knox\nWyndham Monash\n10\n1 Melbourne\nBayside\n2 Maribyrnong\nGreater\n3 Moonee Valley\nKingston Dandenong\n4 Merri-bek\nCardinia\n5 Darebin\nCasey\nFrankston 6 Yarra\n7 Boroondara\n8 Stonnington\n9 Port Phillip\n10 Glen Eira\nMornington\nPeninsula French\nNorthern Metro Region\nIsland\nSouthern Metro Region\nWestern Metro Region\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n- [pages 1,2]\n[Page 1]\nWhittlesea\nNorthern Metro Region\nHume\nNillumbik\nSouthern Metro Region\nMelton\n33 44 55 77 Yarra Ranges Western Metro Region\nBrimbankj\n88\n22 11 66 99 Maroondah\n1 Melbourne\nWhitehorse\n1111 10\nHobsons Knox\n2 Maribyrnong\nWyndham Bay 12 Monash\n3 Moonee Valley\nBayside\nGreater\n4 Merri-bek\nDandenong\nMildura Kingston 5 Darebin\nCardinia\n6 Yarra\nFrankston\nCasey\nSwan Hill 7 Banyule\n8 Manningham\n9 Boroondara\nFrench 10 Stonnington\nMornington Island\nPeninsula 11 Port Phillip\nYarriambiack\n12 Glen Eira\nGannawarra\nBuloke\nHindmarsh\nMoira\nIndigo\nNorth West Region\nCampaspe Wodonga\nLoddon\nGreater South West Region\nShepparton\nBenalla\nTowong\nNorth East Region\nNorthern Wangaratta\nWest Greater\nWimmera Horsham Grampians Bendigo Northern Metro Region\nStrathbogie\nBendigo Alpine Southern Metro Region\nCentral Mount Western Metro Region\nGoldfields Alexander Mitchell\nGippsland Region\n  Source: `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf)`\n- Health concerns\nFor health concerns, including any symptoms caused by smoke:\ncall\n000\nif anyone is experiencing wheezing, chest tightness or difficulty breathing\nseek medical advice\ncall\nNURSE-ON-CALL\n(opens in a new window)\non\n1300 60 60 24\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n\n### Strategic Priorities\n\n- Simplified Chinese\n如果您需要口译员，请拨打TIS National 的电话\n131 450\n，请他们打电话 给EPA Victoria，电话号码：\n1300 372 842\n。\nSomali\nHaddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka\n131 450\nwaxaad ka codsataa inay kuu wacaan EPA Victoria iyo\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Traditional Chinese\n若您需要口譯員，請撥打TIS National電話\n131 450\n並請他們轉接 EPA Victoria 的電話\n1300 372 842\n。\nTurkish\nEğer bir tercümana ihtiyaç duyarsanız, lütfen\n131 450\nnolu telefondan TIS Ulusal’ı arayın ve onlardan\n1300 372 842\nnolu telefondan EPA Victoria ile görüşmelerini isteyin.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- EPA offices and locations\nEPA updated regions\nPDF\n1 MB\n(opens in a new window)\nEPA map of metro boundaries\nPDF\n481.85 KB\n(opens in a new window)\nEPA head office\n664 Collins Street, Docklands VIC 3008\nGPO Box 4395, Melbourne VIC 3001\nDX210082\nABN 85 899 617 894\nCentre for Applied Sciences\nErnest Jones Drive, Macleod VIC 3085\nDX210675\nEPA north metro\nBuilding 1, 13a Albert Street, Preston VIC 3072\nDX212419\nNorthern metropolitan region\nBanyule City Council\nBoroondara City Council\nCity of Whittlesea\nDarebin City Council\nHume City Council\nManningham City Council\nMaroondah City Council\nMerri-bek City Council\nNillumbik Shire Council\nWhitehorse City Council\nYarra City Council\nYarra Ranges Shire Council.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [pages 1,2,3,4,5,6,7,8]\n[Page 1]\nMap of Metro Boundaries\nWhittlesea\nHume\nNillumbik\nMelton 4 5 Banyule Yarra Ranges\n3\nManningham\nBrimbank\n2 1 6 7 Maroondah\nWhitehorse\n9 8\nHobsons Bay Knox\nWyndham Monash\n10\n1 Melbourne\nBayside\n2 Maribyrnong\nGreater\n3 Moonee Valley\nKingston Dandenong\n4 Merri-bek\nCardinia\n5 Darebin\nCasey\nFrankston 6 Yarra\n7 Boroondara\n8 Stonnington\n9 Port Phillip\n10 Glen Eira\nMornington\nPeninsula French\nNorthern Metro Region\nIsland\nSouthern Metro Region\nWestern Metro Region\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n- [pages 1,2]\n[Page 1]\nWhittlesea\nNorthern Metro Region\nHume\nNillumbik\nSouthern Metro Region\nMelton\n33 44 55 77 Yarra Ranges Western Metro Region\nBrimbankj\n88\n22 11 66 99 Maroondah\n1 Melbourne\nWhitehorse\n1111 10\nHobsons Knox\n2 Maribyrnong\nWyndham Bay 12 Monash\n3 Moonee Valley\nBayside\nGreater\n4 Merri-bek\nDandenong\nMildura Kingston 5 Darebin\nCardinia\n6 Yarra\nFrankston\nCasey\nSwan Hill 7 Banyule\n8 Manningham\n9 Boroondara\nFrench 10 Stonnington\nMornington Island\nPeninsula 11 Port Phillip\nYarriambiack\n12 Glen Eira\nGannawarra\nBuloke\nHindmarsh\nMoira\nIndigo\nNorth West Region\nCampaspe Wodonga\nLoddon\nGreater South West Region\nShepparton\nBenalla\nTowong\nNorth East Region\nNorthern Wangaratta\nWest Greater\nWimmera Horsham Grampians Bendigo Northern Metro Region\nStrathbogie\nBendigo Alpine Southern Metro Region\nCentral Mount Western Metro Region\nGoldfields Alexander Mitchell\nGippsland Region\n  Source: `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf)`\n- Health concerns\nFor health concerns, including any symptoms caused by smoke:\ncall\n000\nif anyone is experiencing wheezing, chest tightness or difficulty breathing\nseek medical advice\ncall\nNURSE-ON-CALL\n(opens in a new window)\non\n1300 60 60 24\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Greek\nΑν χρειάζεστε διερμηνέα, καλέστε την TIS National στο\n131 450\nκαι ζητήστε να καλέσουν το EPA Victoria στον αριθμό\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Italian\nSe hai bisogno di un interprete, telefona a TIS National al numero\n131 450\ne chiedi di chiamare EPA Victoria al\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Korean\n통역사가 필요한 경우, TIS 전국서비스\n131 450\n로 전화하여, EPA Victoria\n1300 372 842\n로 전화를 걸어달라고 요청하십시오.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Russian\nЕсли вам нужен переводчик, просим вас позвонить в TIS National по номеру\n131 450\nи сказать, что вам нужно позвонить в EPA Victoria по номеру\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n\n## KPIs, Targets, and Where They Are At\n\n- Simplified Chinese\n如果您需要口译员，请拨打TIS National 的电话\n131 450\n，请他们打电话 给EPA Victoria，电话号码：\n1300 372 842\n。\nSomali\nHaddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka\n131 450\nwaxaad ka codsataa inay kuu wacaan EPA Victoria iyo\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Traditional Chinese\n若您需要口譯員，請撥打TIS National電話\n131 450\n並請他們轉接 EPA Victoria 的電話\n1300 372 842\n。\nTurkish\nEğer bir tercümana ihtiyaç duyarsanız, lütfen\n131 450\nnolu telefondan TIS Ulusal’ı arayın ve onlardan\n1300 372 842\nnolu telefondan EPA Victoria ile görüşmelerini isteyin.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- EPA offices and locations\nEPA updated regions\nPDF\n1 MB\n(opens in a new window)\nEPA map of metro boundaries\nPDF\n481.85 KB\n(opens in a new window)\nEPA head office\n664 Collins Street, Docklands VIC 3008\nGPO Box 4395, Melbourne VIC 3001\nDX210082\nABN 85 899 617 894\nCentre for Applied Sciences\nErnest Jones Drive, Macleod VIC 3085\nDX210675\nEPA north metro\nBuilding 1, 13a Albert Street, Preston VIC 3072\nDX212419\nNorthern metropolitan region\nBanyule City Council\nBoroondara City Council\nCity of Whittlesea\nDarebin City Council\nHume City Council\nManningham City Council\nMaroondah City Council\nMerri-bek City Council\nNillumbik Shire Council\nWhitehorse City Council\nYarra City Council\nYarra Ranges Shire Council.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [pages 1,2,3,4,5,6,7,8]\n[Page 1]\nMap of Metro Boundaries\nWhittlesea\nHume\nNillumbik\nMelton 4 5 Banyule Yarra Ranges\n3\nManningham\nBrimbank\n2 1 6 7 Maroondah\nWhitehorse\n9 8\nHobsons Bay Knox\nWyndham Monash\n10\n1 Melbourne\nBayside\n2 Maribyrnong\nGreater\n3 Moonee Valley\nKingston Dandenong\n4 Merri-bek\nCardinia\n5 Darebin\nCasey\nFrankston 6 Yarra\n7 Boroondara\n8 Stonnington\n9 Port Phillip\n10 Glen Eira\nMornington\nPeninsula French\nNorthern Metro Region\nIsland\nSouthern Metro Region\nWestern Metro Region\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n- [pages 1,2]\n[Page 1]\nWhittlesea\nNorthern Metro Region\nHume\nNillumbik\nSouthern Metro Region\nMelton\n33 44 55 77 Yarra Ranges Western Metro Region\nBrimbankj\n88\n22 11 66 99 Maroondah\n1 Melbourne\nWhitehorse\n1111 10\nHobsons Knox\n2 Maribyrnong\nWyndham Bay 12 Monash\n3 Moonee Valley\nBayside\nGreater\n4 Merri-bek\nDandenong\nMildura Kingston 5 Darebin\nCardinia\n6 Yarra\nFrankston\nCasey\nSwan Hill 7 Banyule\n8 Manningham\n9 Boroondara\nFrench 10 Stonnington\nMornington Island\nPeninsula 11 Port Phillip\nYarriambiack\n12 Glen Eira\nGannawarra\nBuloke\nHindmarsh\nMoira\nIndigo\nNorth West Region\nCampaspe Wodonga\nLoddon\nGreater South West Region\nShepparton\nBenalla\nTowong\nNorth East Region\nNorthern Wangaratta\nWest Greater\nWimmera Horsham Grampians Bendigo Northern Metro Region\nStrathbogie\nBendigo Alpine Southern Metro Region\nCentral Mount Western Metro Region\nGoldfields Alexander Mitchell\nGippsland Region\n  Source: `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf)`\n- Health concerns\nFor health concerns, including any symptoms caused by smoke:\ncall\n000\nif anyone is experiencing wheezing, chest tightness or difficulty breathing\nseek medical advice\ncall\nNURSE-ON-CALL\n(opens in a new window)\non\n1300 60 60 24\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Greek\nΑν χρειάζεστε διερμηνέα, καλέστε την TIS National στο\n131 450\nκαι ζητήστε να καλέσουν το EPA Victoria στον αριθμό\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Italian\nSe hai bisogno di un interprete, telefona a TIS National al numero\n131 450\ne chiedi di chiamare EPA Victoria al\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Korean\n통역사가 필요한 경우, TIS 전국서비스\n131 450\n로 전화하여, EPA Victoria\n1300 372 842\n로 전화를 걸어달라고 요청하십시오.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Russian\nЕсли вам нужен переводчик, просим вас позвонить в TIS National по номеру\n131 450\nи сказать, что вам нужно позвонить в EPA Victoria по номеру\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Serbian\nАко вам треба преводилац, молимо вас да позовете TIS National на\n131 450\nи замолите их да позову EPA Victoria на\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Spanish\nSi necesita un intérprete, por favor llame a TIS National en el\n131 450\ny pida que lo comuniquen con EPA Victoria en el\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Vietnamese\nNếu quý vị cần thông dịch viên, xin hãy gọi cho Dịch vụ Thông Phiên dịch Quốc gia (TIS Quốc gia) theo số\n131 450\nvà yêu cầu họ gọi cho EPA Victoria theo số\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [Page 5]\nNorth West Region\nEPA North West\nLevel 1, 47–51 Queen Street\nBendigo 3550\nMildura Swan Hill\nYarriambiack\nGannawarra\nHindmarsh Buloke\nLoddon Campaspe\nWest Northern\nHorsham Greater\nWimmera Grampians\nBendigo\nBendigo\nMount\nCentral Alexander\nGoldfields\nMacedon\nHepburn\nRanges\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n\n## Key Metrics\n\n- Simplified Chinese\n如果您需要口译员，请拨打TIS National 的电话\n131 450\n，请他们打电话 给EPA Victoria，电话号码：\n1300 372 842\n。\nSomali\nHaddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka\n131 450\nwaxaad ka codsataa inay kuu wacaan EPA Victoria iyo\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Traditional Chinese\n若您需要口譯員，請撥打TIS National電話\n131 450\n並請他們轉接 EPA Victoria 的電話\n1300 372 842\n。\nTurkish\nEğer bir tercümana ihtiyaç duyarsanız, lütfen\n131 450\nnolu telefondan TIS Ulusal’ı arayın ve onlardan\n1300 372 842\nnolu telefondan EPA Victoria ile görüşmelerini isteyin.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- EPA offices and locations\nEPA updated regions\nPDF\n1 MB\n(opens in a new window)\nEPA map of metro boundaries\nPDF\n481.85 KB\n(opens in a new window)\nEPA head office\n664 Collins Street, Docklands VIC 3008\nGPO Box 4395, Melbourne VIC 3001\nDX210082\nABN 85 899 617 894\nCentre for Applied Sciences\nErnest Jones Drive, Macleod VIC 3085\nDX210675\nEPA north metro\nBuilding 1, 13a Albert Street, Preston VIC 3072\nDX212419\nNorthern metropolitan region\nBanyule City Council\nBoroondara City Council\nCity of Whittlesea\nDarebin City Council\nHume City Council\nManningham City Council\nMaroondah City Council\nMerri-bek City Council\nNillumbik Shire Council\nWhitehorse City Council\nYarra City Council\nYarra Ranges Shire Council.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [pages 1,2,3,4,5,6,7,8]\n[Page 1]\nMap of Metro Boundaries\nWhittlesea\nHume\nNillumbik\nMelton 4 5 Banyule Yarra Ranges\n3\nManningham\nBrimbank\n2 1 6 7 Maroondah\nWhitehorse\n9 8\nHobsons Bay Knox\nWyndham Monash\n10\n1 Melbourne\nBayside\n2 Maribyrnong\nGreater\n3 Moonee Valley\nKingston Dandenong\n4 Merri-bek\nCardinia\n5 Darebin\nCasey\nFrankston 6 Yarra\n7 Boroondara\n8 Stonnington\n9 Port Phillip\n10 Glen Eira\nMornington\nPeninsula French\nNorthern Metro Region\nIsland\nSouthern Metro Region\nWestern Metro Region\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n- [pages 1,2]\n[Page 1]\nWhittlesea\nNorthern Metro Region\nHume\nNillumbik\nSouthern Metro Region\nMelton\n33 44 55 77 Yarra Ranges Western Metro Region\nBrimbankj\n88\n22 11 66 99 Maroondah\n1 Melbourne\nWhitehorse\n1111 10\nHobsons Knox\n2 Maribyrnong\nWyndham Bay 12 Monash\n3 Moonee Valley\nBayside\nGreater\n4 Merri-bek\nDandenong\nMildura Kingston 5 Darebin\nCardinia\n6 Yarra\nFrankston\nCasey\nSwan Hill 7 Banyule\n8 Manningham\n9 Boroondara\nFrench 10 Stonnington\nMornington Island\nPeninsula 11 Port Phillip\nYarriambiack\n12 Glen Eira\nGannawarra\nBuloke\nHindmarsh\nMoira\nIndigo\nNorth West Region\nCampaspe Wodonga\nLoddon\nGreater South West Region\nShepparton\nBenalla\nTowong\nNorth East Region\nNorthern Wangaratta\nWest Greater\nWimmera Horsham Grampians Bendigo Northern Metro Region\nStrathbogie\nBendigo Alpine Southern Metro Region\nCentral Mount Western Metro Region\nGoldfields Alexander Mitchell\nGippsland Region\n  Source: `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf)`\n- Health concerns\nFor health concerns, including any symptoms caused by smoke:\ncall\n000\nif anyone is experiencing wheezing, chest tightness or difficulty breathing\nseek medical advice\ncall\nNURSE-ON-CALL\n(opens in a new window)\non\n1300 60 60 24\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Greek\nΑν χρειάζεστε διερμηνέα, καλέστε την TIS National στο\n131 450\nκαι ζητήστε να καλέσουν το EPA Victoria στον αριθμό\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Italian\nSe hai bisogno di un interprete, telefona a TIS National al numero\n131 450\ne chiedi di chiamare EPA Victoria al\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Korean\n통역사가 필요한 경우, TIS 전국서비스\n131 450\n로 전화하여, EPA Victoria\n1300 372 842\n로 전화를 걸어달라고 요청하십시오.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Russian\nЕсли вам нужен переводчик, просим вас позвонить в TIS National по номеру\n131 450\nи сказать, что вам нужно позвонить в EPA Victoria по номеру\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n\n## Key Achievements\n\n- Simplified Chinese\n如果您需要口译员，请拨打TIS National 的电话\n131 450\n，请他们打电话 给EPA Victoria，电话号码：\n1300 372 842\n。\nSomali\nHaddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka\n131 450\nwaxaad ka codsataa inay kuu wacaan EPA Victoria iyo\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Traditional Chinese\n若您需要口譯員，請撥打TIS National電話\n131 450\n並請他們轉接 EPA Victoria 的電話\n1300 372 842\n。\nTurkish\nEğer bir tercümana ihtiyaç duyarsanız, lütfen\n131 450\nnolu telefondan TIS Ulusal’ı arayın ve onlardan\n1300 372 842\nnolu telefondan EPA Victoria ile görüşmelerini isteyin.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- EPA offices and locations\nEPA updated regions\nPDF\n1 MB\n(opens in a new window)\nEPA map of metro boundaries\nPDF\n481.85 KB\n(opens in a new window)\nEPA head office\n664 Collins Street, Docklands VIC 3008\nGPO Box 4395, Melbourne VIC 3001\nDX210082\nABN 85 899 617 894\nCentre for Applied Sciences\nErnest Jones Drive, Macleod VIC 3085\nDX210675\nEPA north metro\nBuilding 1, 13a Albert Street, Preston VIC 3072\nDX212419\nNorthern metropolitan region\nBanyule City Council\nBoroondara City Council\nCity of Whittlesea\nDarebin City Council\nHume City Council\nManningham City Council\nMaroondah City Council\nMerri-bek City Council\nNillumbik Shire Council\nWhitehorse City Council\nYarra City Council\nYarra Ranges Shire Council.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [pages 1,2,3,4,5,6,7,8]\n[Page 1]\nMap of Metro Boundaries\nWhittlesea\nHume\nNillumbik\nMelton 4 5 Banyule Yarra Ranges\n3\nManningham\nBrimbank\n2 1 6 7 Maroondah\nWhitehorse\n9 8\nHobsons Bay Knox\nWyndham Monash\n10\n1 Melbourne\nBayside\n2 Maribyrnong\nGreater\n3 Moonee Valley\nKingston Dandenong\n4 Merri-bek\nCardinia\n5 Darebin\nCasey\nFrankston 6 Yarra\n7 Boroondara\n8 Stonnington\n9 Port Phillip\n10 Glen Eira\nMornington\nPeninsula French\nNorthern Metro Region\nIsland\nSouthern Metro Region\nWestern Metro Region\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n- [pages 1,2]\n[Page 1]\nWhittlesea\nNorthern Metro Region\nHume\nNillumbik\nSouthern Metro Region\nMelton\n33 44 55 77 Yarra Ranges Western Metro Region\nBrimbankj\n88\n22 11 66 99 Maroondah\n1 Melbourne\nWhitehorse\n1111 10\nHobsons Knox\n2 Maribyrnong\nWyndham Bay 12 Monash\n3 Moonee Valley\nBayside\nGreater\n4 Merri-bek\nDandenong\nMildura Kingston 5 Darebin\nCardinia\n6 Yarra\nFrankston\nCasey\nSwan Hill 7 Banyule\n8 Manningham\n9 Boroondara\nFrench 10 Stonnington\nMornington Island\nPeninsula 11 Port Phillip\nYarriambiack\n12 Glen Eira\nGannawarra\nBuloke\nHindmarsh\nMoira\nIndigo\nNorth West Region\nCampaspe Wodonga\nLoddon\nGreater South West Region\nShepparton\nBenalla\nTowong\nNorth East Region\nNorthern Wangaratta\nWest Greater\nWimmera Horsham Grampians Bendigo Northern Metro Region\nStrathbogie\nBendigo Alpine Southern Metro Region\nCentral Mount Western Metro Region\nGoldfields Alexander Mitchell\nGippsland Region\n  Source: `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf)`\n- Health concerns\nFor health concerns, including any symptoms caused by smoke:\ncall\n000\nif anyone is experiencing wheezing, chest tightness or difficulty breathing\nseek medical advice\ncall\nNURSE-ON-CALL\n(opens in a new window)\non\n1300 60 60 24\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Greek\nΑν χρειάζεστε διερμηνέα, καλέστε την TIS National στο\n131 450\nκαι ζητήστε να καλέσουν το EPA Victoria στον αριθμό\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Italian\nSe hai bisogno di un interprete, telefona a TIS National al numero\n131 450\ne chiedi di chiamare EPA Victoria al\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Korean\n통역사가 필요한 경우, TIS 전국서비스\n131 450\n로 전화하여, EPA Victoria\n1300 372 842\n로 전화를 걸어달라고 요청하십시오.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Russian\nЕсли вам нужен переводчик, просим вас позвонить в TIS National по номеру\n131 450\nи сказать, что вам нужно позвонить в EPA Victoria по номеру\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Serbian\nАко вам треба преводилац, молимо вас да позовете TIS National на\n131 450\nи замолите их да позову EPA Victoria на\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Spanish\nSi necesita un intérprete, por favor llame a TIS National en el\n131 450\ny pida que lo comuniquen con EPA Victoria en el\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n\n## Key Issues, Risks, and Recommendations\n\n- Simplified Chinese\n如果您需要口译员，请拨打TIS National 的电话\n131 450\n，请他们打电话 给EPA Victoria，电话号码：\n1300 372 842\n。\nSomali\nHaddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka\n131 450\nwaxaad ka codsataa inay kuu wacaan EPA Victoria iyo\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Traditional Chinese\n若您需要口譯員，請撥打TIS National電話\n131 450\n並請他們轉接 EPA Victoria 的電話\n1300 372 842\n。\nTurkish\nEğer bir tercümana ihtiyaç duyarsanız, lütfen\n131 450\nnolu telefondan TIS Ulusal’ı arayın ve onlardan\n1300 372 842\nnolu telefondan EPA Victoria ile görüşmelerini isteyin.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- EPA offices and locations\nEPA updated regions\nPDF\n1 MB\n(opens in a new window)\nEPA map of metro boundaries\nPDF\n481.85 KB\n(opens in a new window)\nEPA head office\n664 Collins Street, Docklands VIC 3008\nGPO Box 4395, Melbourne VIC 3001\nDX210082\nABN 85 899 617 894\nCentre for Applied Sciences\nErnest Jones Drive, Macleod VIC 3085\nDX210675\nEPA north metro\nBuilding 1, 13a Albert Street, Preston VIC 3072\nDX212419\nNorthern metropolitan region\nBanyule City Council\nBoroondara City Council\nCity of Whittlesea\nDarebin City Council\nHume City Council\nManningham City Council\nMaroondah City Council\nMerri-bek City Council\nNillumbik Shire Council\nWhitehorse City Council\nYarra City Council\nYarra Ranges Shire Council.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [pages 1,2,3,4,5,6,7,8]\n[Page 1]\nMap of Metro Boundaries\nWhittlesea\nHume\nNillumbik\nMelton 4 5 Banyule Yarra Ranges\n3\nManningham\nBrimbank\n2 1 6 7 Maroondah\nWhitehorse\n9 8\nHobsons Bay Knox\nWyndham Monash\n10\n1 Melbourne\nBayside\n2 Maribyrnong\nGreater\n3 Moonee Valley\nKingston Dandenong\n4 Merri-bek\nCardinia\n5 Darebin\nCasey\nFrankston 6 Yarra\n7 Boroondara\n8 Stonnington\n9 Port Phillip\n10 Glen Eira\nMornington\nPeninsula French\nNorthern Metro Region\nIsland\nSouthern Metro Region\nWestern Metro Region\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n- [pages 1,2]\n[Page 1]\nWhittlesea\nNorthern Metro Region\nHume\nNillumbik\nSouthern Metro Region\nMelton\n33 44 55 77 Yarra Ranges Western Metro Region\nBrimbankj\n88\n22 11 66 99 Maroondah\n1 Melbourne\nWhitehorse\n1111 10\nHobsons Knox\n2 Maribyrnong\nWyndham Bay 12 Monash\n3 Moonee Valley\nBayside\nGreater\n4 Merri-bek\nDandenong\nMildura Kingston 5 Darebin\nCardinia\n6 Yarra\nFrankston\nCasey\nSwan Hill 7 Banyule\n8 Manningham\n9 Boroondara\nFrench 10 Stonnington\nMornington Island\nPeninsula 11 Port Phillip\nYarriambiack\n12 Glen Eira\nGannawarra\nBuloke\nHindmarsh\nMoira\nIndigo\nNorth West Region\nCampaspe Wodonga\nLoddon\nGreater South West Region\nShepparton\nBenalla\nTowong\nNorth East Region\nNorthern Wangaratta\nWest Greater\nWimmera Horsham Grampians Bendigo Northern Metro Region\nStrathbogie\nBendigo Alpine Southern Metro Region\nCentral Mount Western Metro Region\nGoldfields Alexander Mitchell\nGippsland Region\n  Source: `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf)`\n- Health concerns\nFor health concerns, including any symptoms caused by smoke:\ncall\n000\nif anyone is experiencing wheezing, chest tightness or difficulty breathing\nseek medical advice\ncall\nNURSE-ON-CALL\n(opens in a new window)\non\n1300 60 60 24\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Greek\nΑν χρειάζεστε διερμηνέα, καλέστε την TIS National στο\n131 450\nκαι ζητήστε να καλέσουν το EPA Victoria στον αριθμό\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Italian\nSe hai bisogno di un interprete, telefona a TIS National al numero\n131 450\ne chiedi di chiamare EPA Victoria al\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Korean\n통역사가 필요한 경우, TIS 전국서비스\n131 450\n로 전화하여, EPA Victoria\n1300 372 842\n로 전화를 걸어달라고 요청하십시오.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Russian\nЕсли вам нужен переводчик, просим вас позвонить в TIS National по номеру\n131 450\nи сказать, что вам нужно позвонить в EPA Victoria по номеру\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Serbian\nАко вам треба преводилац, молимо вас да позовете TIS National на\n131 450\nи замолите их да позову EPA Victoria на\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Spanish\nSi necesita un intérprete, por favor llame a TIS National en el\n131 450\ny pida que lo comuniquen con EPA Victoria en el\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Vietnamese\nNếu quý vị cần thông dịch viên, xin hãy gọi cho Dịch vụ Thông Phiên dịch Quốc gia (TIS Quốc gia) theo số\n131 450\nvà yêu cầu họ gọi cho EPA Victoria theo số\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [Page 5]\nNorth West Region\nEPA North West\nLevel 1, 47–51 Queen Street\nBendigo 3550\nMildura Swan Hill\nYarriambiack\nGannawarra\nHindmarsh Buloke\nLoddon Campaspe\nWest Northern\nHorsham Greater\nWimmera Grampians\nBendigo\nBendigo\nMount\nCentral Alexander\nGoldfields\nMacedon\nHepburn\nRanges\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Severe weather events\nFor help during flood, storm, landslide, tsunami or earthquake emergencies, contact the\nState Emergency Service\n(opens in a new window)\non\n13 25 00\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Simplified Chinese\n如果您需要口译员，请拨打TIS National 的电话\n131 450\n，请他们打电话 给EPA Victoria，电话号码：\n1300 372 842\n。\nSomali\nHaddii aad u baahan tahay turjumaan, fadlan ka wac TIS National taleefanka\n131 450\nwaxaad ka codsataa inay kuu wacaan EPA Victoria iyo\n1300 372 842\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Traditional Chinese\n若您需要口譯員，請撥打TIS National電話\n131 450\n並請他們轉接 EPA Victoria 的電話\n1300 372 842\n。\nTurkish\nEğer bir tercümana ihtiyaç duyarsanız, lütfen\n131 450\nnolu telefondan TIS Ulusal’ı arayın ve onlardan\n1300 372 842\nnolu telefondan EPA Victoria ile görüşmelerini isteyin.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- EPA offices and locations\nEPA updated regions\nPDF\n1 MB\n(opens in a new window)\nEPA map of metro boundaries\nPDF\n481.85 KB\n(opens in a new window)\nEPA head office\n664 Collins Street, Docklands VIC 3008\nGPO Box 4395, Melbourne VIC 3001\nDX210082\nABN 85 899 617 894\nCentre for Applied Sciences\nErnest Jones Drive, Macleod VIC 3085\nDX210675\nEPA north metro\nBuilding 1, 13a Albert Street, Preston VIC 3072\nDX212419\nNorthern metropolitan region\nBanyule City Council\nBoroondara City Council\nCity of Whittlesea\nDarebin City Council\nHume City Council\nManningham City Council\nMaroondah City Council\nMerri-bek City Council\nNillumbik Shire Council\nWhitehorse City Council\nYarra City Council\nYarra Ranges Shire Council.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- [pages 1,2,3,4,5,6,7,8]\n[Page 1]\nMap of Metro Boundaries\nWhittlesea\nHume\nNillumbik\nMelton 4 5 Banyule Yarra Ranges\n3\nManningham\nBrimbank\n2 1 6 7 Maroondah\nWhitehorse\n9 8\nHobsons Bay Knox\nWyndham Monash\n10\n1 Melbourne\nBayside\n2 Maribyrnong\nGreater\n3 Moonee Valley\nKingston Dandenong\n4 Merri-bek\nCardinia\n5 Darebin\nCasey\nFrankston 6 Yarra\n7 Boroondara\n8 Stonnington\n9 Port Phillip\n10 Glen Eira\nMornington\nPeninsula French\nNorthern Metro Region\nIsland\nSouthern Metro Region\nWestern Metro Region\n  Source: `other-pdfs/EPA-map-of-metro-boundaries.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf)`\n- [pages 1,2]\n[Page 1]\nWhittlesea\nNorthern Metro Region\nHume\nNillumbik\nSouthern Metro Region\nMelton\n33 44 55 77 Yarra Ranges Western Metro Region\nBrimbankj\n88\n22 11 66 99 Maroondah\n1 Melbourne\nWhitehorse\n1111 10\nHobsons Knox\n2 Maribyrnong\nWyndham Bay 12 Monash\n3 Moonee Valley\nBayside\nGreater\n4 Merri-bek\nDandenong\nMildura Kingston 5 Darebin\nCardinia\n6 Yarra\nFrankston\nCasey\nSwan Hill 7 Banyule\n8 Manningham\n9 Boroondara\nFrench 10 Stonnington\nMornington Island\nPeninsula 11 Port Phillip\nYarriambiack\n12 Glen Eira\nGannawarra\nBuloke\nHindmarsh\nMoira\nIndigo\nNorth West Region\nCampaspe Wodonga\nLoddon\nGreater South West Region\nShepparton\nBenalla\nTowong\nNorth East Region\nNorthern Wangaratta\nWest Greater\nWimmera Horsham Grampians Bendigo Northern Metro Region\nStrathbogie\nBendigo Alpine Southern Metro Region\nCentral Mount Western Metro Region\nGoldfields Alexander Mitchell\nGippsland Region\n  Source: `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf (https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf)`\n- Health concerns\nFor health concerns, including any symptoms caused by smoke:\ncall\n000\nif anyone is experiencing wheezing, chest tightness or difficulty breathing\nseek medical advice\ncall\nNURSE-ON-CALL\n(opens in a new window)\non\n1300 60 60 24\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n- Help in your language\nIf you have difficulty speaking or understanding English, you can call the Translating and Interpreting Service, TIS National, on\n131 450\n.\n  Source: `pages/contact.html (https://www.epa.vic.gov.au/contact-us)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.epa.vic.gov.au/about-infringement-refund-scheme\n- `pages/contact.html` - pages - https://www.epa.vic.gov.au/contact-us\n- `pages/homepage.html` - pages - https://www.epa.vic.gov.au/\n- `pages/news-latest.html` - pages - https://www.epa.vic.gov.au/news\n- `other-pdfs/EPA-map-of-metro-boundaries.pdf` - other-pdfs - https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf\n- `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf` - other-pdfs - https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Environment Protection Authority Victoria - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:32:19.722050+00:00\n**Entity ID**: VIC-Environment-Protection-Authority-Victori\n**Jurisdiction**: Victoria\n**Portfolio**: Energy, Environment\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 6\n- Unique legislation references found: 0\n\n## Legislation References\n\n_No Act/Regulation/Instrument references found in the local corpus._\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `other-pdfs/EPA-map-of-metro-boundaries.pages.jsonl` (pdf_pages)\n- `other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pages.jsonl` (pdf_pages)",
  "global_initiatives_md": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": null,
    "vision_source_page": null,
    "purposes": null,
    "purposes_source_page": null,
    "how_we_deliver": null,
    "how_we_deliver_source_page": null,
    "government_priorities": [],
    "outcomes": [],
    "values": [],
    "values_framework_name": null,
    "kpi_targets_2025_26": [],
    "kpi_results_2024_25": [],
    "_source_urls": {
      "annual_report_url": "https://www.epa.vic.gov.au/sites/default/files/2026-01/EPA-2024-25-Annual-Report.pdf",
      "corporate_plan_url": "https://www.epa.vic.gov.au/sites/default/files/2025-05/epa-strategic-plan-at-a-glance.pdf"
    }
  },
  "ideas": [
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "Make a complaint\nIf you're concerned about the conduct of an EPA staff member or EPA appointee, you can\nMake a complaint\n.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "pages/contact.html (https://www.epa.vic.gov.au/contact-us)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "Make a complaint\nIf you're concerned about the conduct of an EPA staff member or EPA appointee, you can\nMake a complaint\n.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "pages/contact.html (https://www.epa.vic.gov.au/contact-us)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "On this page\nGeneral enquiries\nPay a fee or a fine\nIn an emergency\nHelp in your language\nReport pollution and waste\nFreedom of information\nPublic interest disclosures\nMake a complaint\nSocial media\nEPA offices and locations\nGeneral enquiries\nCall\n1300 372 842\n(24 hours)\nEmail\ncontact@epa.vic.gov.au\nSubmit an online\nEnquiries and feedback form\n(opens in a new window)\nIf you are deaf, hard of hearing or have a speech/ communication difficulty, you can contact us by:\nContact us through your preferred NRS call channel detailed on\nNRS call numbers and links.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/contact.html (https://www.epa.vic.gov.au/contact-us)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "On this page\nGeneral enquiries\nPay a fee or a fine\nIn an emergency\nHelp in your language\nReport pollution and waste\nFreedom of information\nPublic interest disclosures\nMake a complaint\nSocial media\nEPA offices and locations\nGeneral enquiries\nCall\n1300 372 842\n(24 hours)\nEmail\ncontact@epa.vic.gov.au\nSubmit an online\nEnquiries and feedback form\n(opens in a new window)\nIf you are deaf, hard of hearing or have a speech/ communication difficulty, you can contact us by:\nContact us through your preferred NRS call channel detailed on\nNRS call numbers and links.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/contact.html (https://www.epa.vic.gov.au/contact-us)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "Help in your language\nIf you have difficulty speaking or understanding English, you can call the Translating and Interpreting Service, TIS National, on\n131 450\n.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/contact.html (https://www.epa.vic.gov.au/contact-us)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "Help in your language\nIf you have difficulty speaking or understanding English, you can call the Translating and Interpreting Service, TIS National, on\n131 450\n.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/contact.html (https://www.epa.vic.gov.au/contact-us)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "It impacted 25 officers’ authority to start court action and issue certain types of fines.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/about.html (https://www.epa.vic.gov.au/about-infringement-refund-scheme)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "It impacted 25 officers’ authority to start court action and issue certain types of fines.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/about.html (https://www.epa.vic.gov.au/about-infringement-refund-scheme)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "It impacted 25 officers’ authority to start court action and issue certain types of fines.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/about.html (https://www.epa.vic.gov.au/about-infringement-refund-scheme)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "It impacted 25 officers’ authority to start court action and issue certain types of fines.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/about.html (https://www.epa.vic.gov.au/about-infringement-refund-scheme)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Case Processing",
      "scale": "small",
      "title": "Triage queue for stuck or ageing cases",
      "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.",
      "quote": "You should receive your refund within 4 weeks from submitting your claim, though there may be delays due to the holiday period.",
      "impact": "Medium",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Applicants / case officers",
      "source": "pages/about.html (https://www.epa.vic.gov.au/about-infringement-refund-scheme)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "VIC-Environment-Protection-Authority-Victori",
      "entity_name": "Environment Protection Authority Victoria",
      "folder_name": "Environment-Protection-Authority-Victoria",
      "category": "Case Processing",
      "scale": "large",
      "title": "End-to-end case processing redesign",
      "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.",
      "quote": "You should receive your refund within 4 weeks from submitting your claim, though there may be delays due to the holiday period.",
      "impact": "High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Applicants / case officers",
      "source": "pages/about.html (https://www.epa.vic.gov.au/about-infringement-refund-scheme)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [
    {
      "category": "other-pdfs",
      "year": "2025",
      "url": "https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA00337-Vic-and-regional-Map-A3-v8.pdf",
      "file": "other-pdfs/EPA00337-Vic-and-regional-Map-A3-v8.pdf",
      "bytes": 1052932,
      "link_text": "EPA updated regions PDF 1 MB (opens in a new window)"
    },
    {
      "category": "other-pdfs",
      "year": "2025",
      "url": "https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf",
      "file": "other-pdfs/EPA-map-of-metro-boundaries.pdf",
      "bytes": 493419,
      "link_text": "EPA map of metro boundaries PDF 481.85 KB (opens in a new window)"
    },
    {
      "category": "annual-reports",
      "year": "2026",
      "url": "https://www.epa.vic.gov.au/sites/default/files/2026-01/EPA-2024-25-Annual-Report.pdf",
      "file": "annual-reports/2026.pdf",
      "bytes": 12301075,
      "link_text": "Annual Report"
    },
    {
      "category": "corporate-plans",
      "year": "2025",
      "url": "https://www.epa.vic.gov.au/sites/default/files/2025-05/epa-strategic-plan-at-a-glance.pdf",
      "file": "corporate-plans/2025.pdf",
      "bytes": 1174805,
      "link_text": "Corporate Plan"
    }
  ],
  "_meta": {
    "snapshot_built_at": "2026-05-13T11:02:49+00:00",
    "strategy_brief_meta": {
      "model": "nova-micro",
      "folder": "Environment-Protection-Authority-Victoria",
      "annual_report": {
        "file": null,
        "url": "",
        "year": null
      },
      "corporate_plan": {
        "file": "other-pdfs\\EPA-map-of-metro-boundaries.txt",
        "url": "https://www.epa.vic.gov.au/sites/default/files/2025-09/EPA-map-of-metro-boundaries.pdf",
        "year": null
      },
      "usage": {
        "input_tokens": 1720,
        "output_tokens": 155,
        "total_tokens": 1875,
        "model": "nova-micro"
      },
      "cost_usd": 8.190000000000001e-05,
      "elapsed_seconds": 1.13,
      "generated_at": "2026-05-13T10:33:28+00:00"
    },
    "ideas_manifest": {
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      "entity_name": "Environment Protection Authority Victoria",
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