{
  "entity_id": "B-003122",
  "folder": "GST-Stewardship-Group",
  "name": "GST Stewardship Group",
  "type": "Advisory Body",
  "jurisdiction": "Commonwealth",
  "portfolio": "Treasury",
  "website": "https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/",
  "data_status": "stub",
  "completeness": {
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    "has_strategy_structured": false,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": false,
    "n_ideas": 12,
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    "n_artifacts": 0,
    "n_kpi_targets": 0,
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    "n_outcomes": 0,
    "verified_own_data": false
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "low",
    "summary": "",
    "official_site_url": "https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/",
    "source_documents": [],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available."
  },
  "strategy_brief_md": null,
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# GST Stewardship Group - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:34:04.720222+00:00\n**Entity ID**: B-003122\n**Entity type**: Advisory Body\n**Jurisdiction**: Commonwealth\n**Portfolio**: Treasury\n**Website**: https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 2 |\n\n## Executive Readout\n\n### Purpose\n\n- In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- 13 November 2025\n10 July 2025\n20 March 2025\n12 November 2024\n30 July 2024\n13 March 2024\n14 November 2023\n18 July 2023\n21 March 2023\nFor prior key messages, email the secretariat with your requirements.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- 2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Menu\nSearch\nGST Stewardship Group key messages 13 November 2025\nKey topics discussed at the GST Stewardship Group meeting 13 November 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n\n### Role and Functions\n\n- In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- 13 November 2025\n10 July 2025\n20 March 2025\n12 November 2024\n30 July 2024\n13 March 2024\n14 November 2023\n18 July 2023\n21 March 2023\nFor prior key messages, email the secretariat with your requirements.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- 2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Menu\nSearch\nGST Stewardship Group key messages 13 November 2025\nKey topics discussed at the GST Stewardship Group meeting 13 November 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Update on the supplementary annual GST return\nThe ATO provided an update following the first round of lodgments of supplementary annual GST returns by December balancers, noting the importance of these taxpayers (those lodging in 2024–25 represent more than 20% of all GST claimed and paid in the system).\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- They talked through the extensive work that the ATO and others undertook to set up, implement and administer the GST.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n\n### Strategic Priorities\n\n- In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- 13 November 2025\n10 July 2025\n20 March 2025\n12 November 2024\n30 July 2024\n13 March 2024\n14 November 2023\n18 July 2023\n21 March 2023\nFor prior key messages, email the secretariat with your requirements.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- 2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Menu\nSearch\nGST Stewardship Group key messages 13 November 2025\nKey topics discussed at the GST Stewardship Group meeting 13 November 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Update on the supplementary annual GST return\nThe ATO provided an update following the first round of lodgments of supplementary annual GST returns by December balancers, noting the importance of these taxpayers (those lodging in 2024–25 represent more than 20% of all GST claimed and paid in the system).\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- GST Stewardship Group key messages 13 November 2025 | Australian Taxation Office\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Published\n7 January 2026\nPrint or Download\nWelcome and introductions\nThe co-chairs welcomed members and guests to the meeting, noting recent ATO restructures.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- From 17 November 2025, security messages will expand to include Australian business number (ABN) and GST registration events and Online services for agents will provide more visibility of taxpayers' account statuses.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The ATO is a major touchpoint for small businesses and through the ATO's new to business email series provides information and guidance at one month, 6-month and 18-month intervals as a support tool for new business owners.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The ATO advised early observations confirm that the information provided through the return, coupled with the assurance achieved through prior reviews, will enable us to tailor our future engagement resulting in less resource investment for many taxpayers.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n\n## KPIs, Targets, and Where They Are At\n\n- In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- 13 November 2025\n10 July 2025\n20 March 2025\n12 November 2024\n30 July 2024\n13 March 2024\n14 November 2023\n18 July 2023\n21 March 2023\nFor prior key messages, email the secretariat with your requirements.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- The ATO advised early observations confirm that the information provided through the return, coupled with the assurance achieved through prior reviews, will enable us to tailor our future engagement resulting in less resource investment for many taxpayers.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- 2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Menu\nSearch\nGST Stewardship Group key messages 13 November 2025\nKey topics discussed at the GST Stewardship Group meeting 13 November 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Update on the supplementary annual GST return\nThe ATO provided an update following the first round of lodgments of supplementary annual GST returns by December balancers, noting the importance of these taxpayers (those lodging in 2024–25 represent more than 20% of all GST claimed and paid in the system).\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- GST Stewardship Group key messages 13 November 2025 | Australian Taxation Office\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Published\n7 January 2026\nPrint or Download\nWelcome and introductions\nThe co-chairs welcomed members and guests to the meeting, noting recent ATO restructures.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- From 17 November 2025, security messages will expand to include Australian business number (ABN) and GST registration events and Online services for agents will provide more visibility of taxpayers' account statuses.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The ATO is a major touchpoint for small businesses and through the ATO's new to business email series provides information and guidance at one month, 6-month and 18-month intervals as a support tool for new business owners.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- For instance, in the Top 1,000 program we have observed in the Combined Assurance Reviews that commenced following the lodgment of the return in August, that our engagement has been more tailored and targeted than it would have otherwise been.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Following the meeting, the ATO will email members to seek their feedback on how the group worked in 2025, ideas for the 2026 forward work program and suggestions for a specific, member-led meeting.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Recognising 25 years of GST\nThe Commissioner of Taxation Rob Heferen and former Commissioner of Taxation Michael D'Ascenzo joined the meeting to recognise and reflect on 25 years of GST.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Last updated\n5 May 2026\nPrint or Download\nAbout the GST Stewardship Group\nThe Goods and Services Tax (GST) Stewardship Group is one of the stewardship groups operated by the Australian Taxation Office (ATO) as a means of improving the client experience and administration of Australia’s tax, super and registry systems.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $5.6 billion, $40.1 billion, 5.6 billion, 40.1 billion | In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges. | `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)` |\n| $5.6 billion, $40.1 billion, 5.6 billion, 40.1 billion | In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges. | `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)` |\n\n## Key Achievements\n\n- In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- 13 November 2025\n10 July 2025\n20 March 2025\n12 November 2024\n30 July 2024\n13 March 2024\n14 November 2023\n18 July 2023\n21 March 2023\nFor prior key messages, email the secretariat with your requirements.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- 2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Menu\nSearch\nGST Stewardship Group key messages 13 November 2025\nKey topics discussed at the GST Stewardship Group meeting 13 November 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The ATO has a significant program of work underway to progress a digitalised tax experience to help small businesses to meet their tax obligations correctly and from the start.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Update on the supplementary annual GST return\nThe ATO provided an update following the first round of lodgments of supplementary annual GST returns by December balancers, noting the importance of these taxpayers (those lodging in 2024–25 represent more than 20% of all GST claimed and paid in the system).\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Around three-quarters of lodgers completed the GST analytical tool (GAT) and provided the results.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Other countries with different models to Australia offer good examples of changes that could be implemented.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- GST Stewardship Group key messages 13 November 2025 | Australian Taxation Office\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Published\n7 January 2026\nPrint or Download\nWelcome and introductions\nThe co-chairs welcomed members and guests to the meeting, noting recent ATO restructures.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- From 17 November 2025, security messages will expand to include Australian business number (ABN) and GST registration events and Online services for agents will provide more visibility of taxpayers' account statuses.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The ATO is a major touchpoint for small businesses and through the ATO's new to business email series provides information and guidance at one month, 6-month and 18-month intervals as a support tool for new business owners.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n\n## Key Issues, Risks, and Recommendations\n\n- In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- 13 November 2025\n10 July 2025\n20 March 2025\n12 November 2024\n30 July 2024\n13 March 2024\n14 November 2023\n18 July 2023\n21 March 2023\nFor prior key messages, email the secretariat with your requirements.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- 2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Menu\nSearch\nGST Stewardship Group key messages 13 November 2025\nKey topics discussed at the GST Stewardship Group meeting 13 November 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Counter fraud program\nAn overview on the fraud environment, including current risks in the GST environment and action being taken within Fraud and Criminal Behaviours (FCB) to treat this was provided.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The ATO said the app is a secure channel that aims to counter the challenge of digitally enabled fraud.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Preventing scams without disrupting the ordinary course of business for customers is an ongoing challenge.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Unexpected events such as family illness, supply chain issues or extreme weather have a greater impact on small businesses.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The ATO works closely with small business intermediaries and is aware of their issues interacting with clients who have limited business knowledge.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Update on the supplementary annual GST return\nThe ATO provided an update following the first round of lodgments of supplementary annual GST returns by December balancers, noting the importance of these taxpayers (those lodging in 2024–25 represent more than 20% of all GST claimed and paid in the system).\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The results demonstrated the investment many taxpayers had made in their GST governance and in actioning ATO recommendations from their most recent assurance review.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Many taxpayers progressing towards fully implementing ATO recommendations provided expected GAT completion dates or dates for internal controls in their return.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- The group will focus on:\nidentifying opportunities to improve the tax and super system, specifically the operation and administration of the GST system, to make it easy to get things right and hard not to\ngaining insights into issues faced by taxpayers operating in the GST system to improve future approaches and processes\ncommunicating key ATO messages to the broader GST community.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- GST Stewardship Group key messages 13 November 2025 | Australian Taxation Office\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n\n## Corporate Values and Operating Culture\n\n- Attendees\nAttendees list\nOrganisation\nMember or Attendee\nATO\nHector Thompson (Co-chair), International Support and Programs\nATO\nAndrea Wood, International Support and Programs\nATO\nHayley Busuttil, International Support and Programs\nATO\nNarda Phillips, Enterprise Solutions and Technology\nATO\nRowan Fox, Small Business\nAustralian Banking Association\nChris Plakias\nChartered Accountants Australia and New Zealand\nKevin O'Rourke\nCorporate Tax Association\nStephanie Caredes\nDigital Service Providers Australia New Zealand\nMatthew Prouse\nIndependent Member\nJennee Chan\nLaw Council of Australia\nRhys Guild\nProperty Council of Australia\nElke Bremner\nSmall Business Representative\nAmanda Gascoigne (Co-chair)\nThe Tax Institute\nElisha Herbert\nUniversity of New South Wales\nMichael Walpole\nWesfarmers Limited\nCaryn Bovell\nGuest attendees\nGuest attendee list\nOrganisation\nAttendee\nATO\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- In 2023–24, it collected $5.6 billion in GST and $40.1 billion in deferred GST on imported goods in addition to collecting customs duty and other charges.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- 13 November 2025\n10 July 2025\n20 March 2025\n12 November 2024\n30 July 2024\n13 March 2024\n14 November 2023\n18 July 2023\n21 March 2023\nFor prior key messages, email the secretariat with your requirements.\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- 2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Menu\nSearch\nGST Stewardship Group key messages 13 November 2025\nKey topics discussed at the GST Stewardship Group meeting 13 November 2025.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Members\nGroup membership details\nOrganisation\nMembers\nATO\nEmma Tobias (Co-chair), International, Support and Programs\nATO\nTanya O’Callaghan, International, Support and Programs\nATO\nHayley Busuttil, International, Support and Programs\nATO\nMelanie Casey, International, Support and Programs\nATO\nNarda Phillips, Enterprise Solutions and Technology\nATO\nRowan Fox, Small Business\nATO\nSarah Vawser, Individuals and Intermediaries\nAustralian Banking Association\nChris Plakias\nAustralian Bookkeepers Association\nKerrie Jarius\nChartered Accountants Australia and New Zealand\nKevin O'Rourke\nCorporate Tax Association\nStephanie Caredes\nCPA Australia\nJacqui Hardwick\nDigital Service Providers Australia New Zealand\nMatthew Prouse\nIndependent Member\nJennee Chan\nLaw Council of Australia\nRhys Guild\nProperty Council of Australia\nElke Bremner\nRSM Australia\nSam Mohammad\nSmall Business Representative\n  Source: `pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)`\n- Counter fraud program\nAn overview on the fraud environment, including current risks in the GST environment and action being taken within Fraud and Criminal Behaviours (FCB) to treat this was provided.\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n- Update on the supplementary annual GST return\nThe ATO provided an update following the first round of lodgments of supplementary annual GST returns by December balancers, noting the importance of these taxpayers (those lodging in 2024–25 represent more than 20% of all GST claimed and paid in the system).\n  Source: `pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025\n- `pages/homepage.html` - pages - https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# GST Stewardship Group - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:21:42.172779+00:00\n**Entity ID**: B-003122\n**Jurisdiction**: Commonwealth\n**Portfolio**: Treasury\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 2\n- Unique legislation references found: 0\n\n## Legislation References\n\n_No Act/Regulation/Instrument references found in the local corpus._\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/homepage.html` (page)",
  "global_initiatives_md": null,
  "strategy": null,
  "ideas": [
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "2025 review and 2026 forward work program\nWe propose a total of 3 regular meetings for 2026 plus the option to add specific, opt-in meetings or virtual consultations, like 2025.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "Last updated\n5 May 2026\nPrint or Download\nAbout the GST Stewardship Group\nThe Goods and Services Tax (GST) Stewardship Group is one of the stewardship groups operated by the Australian Taxation Office (ATO) as a means of improving the client experience and administration of Australia’s tax, super and registry systems.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "Last updated\n5 May 2026\nPrint or Download\nAbout the GST Stewardship Group\nThe Goods and Services Tax (GST) Stewardship Group is one of the stewardship groups operated by the Australian Taxation Office (ATO) as a means of improving the client experience and administration of Australia’s tax, super and registry systems.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/homepage.html (https://www.ato.gov.au/General/Consultation/Consultation-groups/Stewardship-groups/GST-Stewardship-Group/)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "The results demonstrated the investment many taxpayers had made in their GST governance and in actioning ATO recommendations from their most recent assurance review.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "The results demonstrated the investment many taxpayers had made in their GST governance and in actioning ATO recommendations from their most recent assurance review.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Case Processing",
      "scale": "small",
      "title": "Triage queue for stuck or ageing cases",
      "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.",
      "quote": "Update on the supplementary annual GST return\nThe ATO provided an update following the first round of lodgments of supplementary annual GST returns by December balancers, noting the importance of these taxpayers (those lodging in 2024–25 represent more than 20% of all GST claimed and paid in the system).",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Applicants / case officers",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Case Processing",
      "scale": "large",
      "title": "End-to-end case processing redesign",
      "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.",
      "quote": "Update on the supplementary annual GST return\nThe ATO provided an update following the first round of lodgments of supplementary annual GST returns by December balancers, noting the importance of these taxpayers (those lodging in 2024–25 represent more than 20% of all GST claimed and paid in the system).",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Applicants / case officers",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "For instance, in the Top 1,000 program we have observed in the Combined Assurance Reviews that commenced following the lodgment of the return in August, that our engagement has been more tailored and targeted than it would have otherwise been.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "For instance, in the Top 1,000 program we have observed in the Combined Assurance Reviews that commenced following the lodgment of the return in August, that our engagement has been more tailored and targeted than it would have otherwise been.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "The results demonstrated the investment many taxpayers had made in their GST governance and in actioning ATO recommendations from their most recent assurance review.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "The results demonstrated the investment many taxpayers had made in their GST governance and in actioning ATO recommendations from their most recent assurance review.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "pages/about.html (https://www.ato.gov.au/about-ato/consultation/in-detail/stewardship-groups-key-messages/gst-stewardship-group/gst-stewardship-group-key-messages-13-november-2025)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [],
  "_meta": {
    "snapshot_built_at": "2026-05-13T11:02:51+00:00",
    "strategy_brief_meta": null,
    "ideas_manifest": {
      "entity_id": "B-003122",
      "entity_name": "GST Stewardship Group",
      "folder_name": "GST-Stewardship-Group",
      "generated_at": "2026-05-09T23:05:54.389565+00:00",
      "idea_count": 12,
      "markdown": "ideas/GST-Stewardship-Group_ideas.md",
      "jsonl": "ideas/ideas.jsonl",
      "inputs": [
        "GST-Stewardship-Group_strategy-overview.md",
        "strategy-evidence.json",
        "global-intelligence/source-manifest.json"
      ]
    },
    "global_intel_meta": null
  }
}