{
  "entity_id": "S-NSW-047",
  "folder": "Health-Care-Complaints-Commission",
  "name": "Health Care Complaints Commission",
  "type": "Independent Statutory Authority",
  "jurisdiction": "NSW",
  "portfolio": "",
  "website": "https://www.hccc.nsw.gov.au/",
  "data_status": "stub",
  "completeness": {
    "has_strategy_brief": false,
    "has_strategy_structured": false,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": false,
    "n_ideas": 10,
    "n_legislation": 0,
    "n_artifacts": 0,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 0,
    "verified_own_data": false
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "low",
    "summary": "",
    "official_site_url": "https://www.hccc.nsw.gov.au/",
    "source_documents": [],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
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    "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available."
  },
  "strategy_brief_md": null,
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  "internal_strategy_evidence_md": "# Health Care Complaints Commission - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:42:56.481098+00:00\n**Entity ID**: S-NSW-047\n**Entity type**: Independent Statutory Authority\n**Jurisdiction**: NSW\n**Portfolio**: \n**Website**: https://www.hccc.nsw.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 38 |\n\n## Executive Readout\n\n### Purpose\n\n- Public Statement – Mr Qing Feng (David) Lu – Masseuse / Massage Therapist\n19 January 2024\nPublic Statement – Mr Cameron Williamson – Assistant in Nursing – Permanent Prohibition Order\nDated 23 November 2023\nPublic Statement – Mr Mark Anthony John Horsfall – Massage Therapist – Permanent Prohibition Order\nDated 14 September 2023\nPublic Statement – Mr Jeremy Chatterton – Pathology Swab Collector / Medical Supplies Salesman / ‘holding out as a Doctor’ – Permanent Prohibition Order\nDated 6 September 2023\nPublic Statement – Mr Nyima Samdup – Personal Care Assistant / Aged Care Worker – Prohibition Order\nDated 26 July 2023\nPublic Statement – Ms Sarena Kelly Gomis – Pharmacy Assistant – Prohibition Order\nDated 25 July 2023\nPublic Statement – Mr Yong Sik Choi (otherwise known as Mr Joshua Choi and Mr Young Kwang Choi) – Massage Therapist / Dry Needling Therapist\nDated 4 July 2023\n  Source: `pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)`\n- Access complaint forms in other languages\nAsk a question or make a general enquiry\nYou can contact our Enquiry Service if you:\nwant to understand if the Commission is the best agency to assist with your concerns\nwant to better understand the complaints process\nare a health care provider seeking information about a complaint, or\nneed help to make a complaint\nSubmit an enquiry online\nPhone\n1800 043 159\n(toll free in NSW)\n(02) 9219 7444\nEmail\n[email protected]\nThis email address is for general enquiries only.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- made\nabout me\nCheck my practitioner\nMedia Releases\nView all\nDr Albina Della Bruna – Medical practitioner – Reprimand and conditions imposed for unsatisfactory professional conduct\n08 May 2026\nDr Maria Bastas – Medical Practitioner – Registration cancelled for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nGWM – Registered Nurse – Suspension and conditions for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nSubscribe to our media releases\nPublic Warnings, Public Statements and Prohibition Orders\nView all\nDr.\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n\n### Role and Functions\n\n- Public Statement – Mr Qing Feng (David) Lu – Masseuse / Massage Therapist\n19 January 2024\nPublic Statement – Mr Cameron Williamson – Assistant in Nursing – Permanent Prohibition Order\nDated 23 November 2023\nPublic Statement – Mr Mark Anthony John Horsfall – Massage Therapist – Permanent Prohibition Order\nDated 14 September 2023\nPublic Statement – Mr Jeremy Chatterton – Pathology Swab Collector / Medical Supplies Salesman / ‘holding out as a Doctor’ – Permanent Prohibition Order\nDated 6 September 2023\nPublic Statement – Mr Nyima Samdup – Personal Care Assistant / Aged Care Worker – Prohibition Order\nDated 26 July 2023\nPublic Statement – Ms Sarena Kelly Gomis – Pharmacy Assistant – Prohibition Order\nDated 25 July 2023\nPublic Statement – Mr Yong Sik Choi (otherwise known as Mr Joshua Choi and Mr Young Kwang Choi) – Massage Therapist / Dry Needling Therapist\nDated 4 July 2023\n  Source: `pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)`\n- Access complaint forms in other languages\nAsk a question or make a general enquiry\nYou can contact our Enquiry Service if you:\nwant to understand if the Commission is the best agency to assist with your concerns\nwant to better understand the complaints process\nare a health care provider seeking information about a complaint, or\nneed help to make a complaint\nSubmit an enquiry online\nPhone\n1800 043 159\n(toll free in NSW)\n(02) 9219 7444\nEmail\n[email protected]\nThis email address is for general enquiries only.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- made\nabout me\nCheck my practitioner\nMedia Releases\nView all\nDr Albina Della Bruna – Medical practitioner – Reprimand and conditions imposed for unsatisfactory professional conduct\n08 May 2026\nDr Maria Bastas – Medical Practitioner – Registration cancelled for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nGWM – Registered Nurse – Suspension and conditions for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nSubscribe to our media releases\nPublic Warnings, Public Statements and Prohibition Orders\nView all\nDr.\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- Devina Singh – Psychiatric Services / Suspended Psychiatrist\n22\nApr\n2026\nMr Frankie Bailey aka Dr Allan Bailey – Permanent Prohibition Order\n20\nApr\n2026\nMr Yifan Chen – Massage Therapist – Interim Prohibition Order\n7\nApr\n2026\nMr Peyman Yazdi – Massage Therapist\n6\nApr\n2026\nLooking for a list of frequently asked questions?\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- .fa-sr-only,.fa-sr-only-focusable:not(:focus),.sr-only,.sr-only-focusable:not(:focus){position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border-width:0}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n\n### Strategic Priorities\n\n- Public Statement – Mr Qing Feng (David) Lu – Masseuse / Massage Therapist\n19 January 2024\nPublic Statement – Mr Cameron Williamson – Assistant in Nursing – Permanent Prohibition Order\nDated 23 November 2023\nPublic Statement – Mr Mark Anthony John Horsfall – Massage Therapist – Permanent Prohibition Order\nDated 14 September 2023\nPublic Statement – Mr Jeremy Chatterton – Pathology Swab Collector / Medical Supplies Salesman / ‘holding out as a Doctor’ – Permanent Prohibition Order\nDated 6 September 2023\nPublic Statement – Mr Nyima Samdup – Personal Care Assistant / Aged Care Worker – Prohibition Order\nDated 26 July 2023\nPublic Statement – Ms Sarena Kelly Gomis – Pharmacy Assistant – Prohibition Order\nDated 25 July 2023\nPublic Statement – Mr Yong Sik Choi (otherwise known as Mr Joshua Choi and Mr Young Kwang Choi) – Massage Therapist / Dry Needling Therapist\nDated 4 July 2023\n  Source: `pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)`\n- Access complaint forms in other languages\nAsk a question or make a general enquiry\nYou can contact our Enquiry Service if you:\nwant to understand if the Commission is the best agency to assist with your concerns\nwant to better understand the complaints process\nare a health care provider seeking information about a complaint, or\nneed help to make a complaint\nSubmit an enquiry online\nPhone\n1800 043 159\n(toll free in NSW)\n(02) 9219 7444\nEmail\n[email protected]\nThis email address is for general enquiries only.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- made\nabout me\nCheck my practitioner\nMedia Releases\nView all\nDr Albina Della Bruna – Medical practitioner – Reprimand and conditions imposed for unsatisfactory professional conduct\n08 May 2026\nDr Maria Bastas – Medical Practitioner – Registration cancelled for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nGWM – Registered Nurse – Suspension and conditions for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nSubscribe to our media releases\nPublic Warnings, Public Statements and Prohibition Orders\nView all\nDr.\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- Devina Singh – Psychiatric Services / Suspended Psychiatrist\n22\nApr\n2026\nMr Frankie Bailey aka Dr Allan Bailey – Permanent Prohibition Order\n20\nApr\n2026\nMr Yifan Chen – Massage Therapist – Interim Prohibition Order\n7\nApr\n2026\nMr Peyman Yazdi – Massage Therapist\n6\nApr\n2026\nLooking for a list of frequently asked questions?\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- .fa-sr-only,.fa-sr-only-focusable:not(:focus),.sr-only,.sr-only-focusable:not(:focus){position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border-width:0}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-thin:normal 100 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:100;font-display:block;src:url(/include/fonts/fa-thin-100.woff2) format(\"woff2\"),url(/include/fonts/fa-thin-100.ttf) format(\"truetype\")}.fa-thin,.fat{font-weight:100}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-light:normal 300 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:300;font-display:block;src:url(/include/fonts/fa-light-300.woff2) format(\"woff2\"),url(/include/fonts/fa-light-300.ttf) format(\"truetype\")}.fa-light,.fal{font-weight:300}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-regular:normal 400 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:400;font-display:block;src:url(/include/fonts/fa-regular-400.woff2) format(\"woff2\"),url(/include/fonts/fa-regular-400.ttf) format(\"truetype\")}.fa-regular,.far{font-weight:400}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-solid:normal 900 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:900;font-display:block;src:url(/include/fonts/fa-solid-900.woff2) format(\"woff2\"),url(/include/fonts/fa-solid-900.ttf) format(\"truetype\")}.fa-solid,.fas{font-weight:900}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n\n## KPIs, Targets, and Where They Are At\n\n- Public Statement – Mr Qing Feng (David) Lu – Masseuse / Massage Therapist\n19 January 2024\nPublic Statement – Mr Cameron Williamson – Assistant in Nursing – Permanent Prohibition Order\nDated 23 November 2023\nPublic Statement – Mr Mark Anthony John Horsfall – Massage Therapist – Permanent Prohibition Order\nDated 14 September 2023\nPublic Statement – Mr Jeremy Chatterton – Pathology Swab Collector / Medical Supplies Salesman / ‘holding out as a Doctor’ – Permanent Prohibition Order\nDated 6 September 2023\nPublic Statement – Mr Nyima Samdup – Personal Care Assistant / Aged Care Worker – Prohibition Order\nDated 26 July 2023\nPublic Statement – Ms Sarena Kelly Gomis – Pharmacy Assistant – Prohibition Order\nDated 25 July 2023\nPublic Statement – Mr Yong Sik Choi (otherwise known as Mr Joshua Choi and Mr Young Kwang Choi) – Massage Therapist / Dry Needling Therapist\nDated 4 July 2023\n  Source: `pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)`\n- Access complaint forms in other languages\nAsk a question or make a general enquiry\nYou can contact our Enquiry Service if you:\nwant to understand if the Commission is the best agency to assist with your concerns\nwant to better understand the complaints process\nare a health care provider seeking information about a complaint, or\nneed help to make a complaint\nSubmit an enquiry online\nPhone\n1800 043 159\n(toll free in NSW)\n(02) 9219 7444\nEmail\n[email protected]\nThis email address is for general enquiries only.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- made\nabout me\nCheck my practitioner\nMedia Releases\nView all\nDr Albina Della Bruna – Medical practitioner – Reprimand and conditions imposed for unsatisfactory professional conduct\n08 May 2026\nDr Maria Bastas – Medical Practitioner – Registration cancelled for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nGWM – Registered Nurse – Suspension and conditions for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nSubscribe to our media releases\nPublic Warnings, Public Statements and Prohibition Orders\nView all\nDr.\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- Devina Singh – Psychiatric Services / Suspended Psychiatrist\n22\nApr\n2026\nMr Frankie Bailey aka Dr Allan Bailey – Permanent Prohibition Order\n20\nApr\n2026\nMr Yifan Chen – Massage Therapist – Interim Prohibition Order\n7\nApr\n2026\nMr Peyman Yazdi – Massage Therapist\n6\nApr\n2026\nLooking for a list of frequently asked questions?\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- .fa-sr-only,.fa-sr-only-focusable:not(:focus),.sr-only,.sr-only-focusable:not(:focus){position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border-width:0}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-thin:normal 100 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:100;font-display:block;src:url(/include/fonts/fa-thin-100.woff2) format(\"woff2\"),url(/include/fonts/fa-thin-100.ttf) format(\"truetype\")}.fa-thin,.fat{font-weight:100}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-light:normal 300 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:300;font-display:block;src:url(/include/fonts/fa-light-300.woff2) format(\"woff2\"),url(/include/fonts/fa-light-300.ttf) format(\"truetype\")}.fa-light,.fal{font-weight:300}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-regular:normal 400 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:400;font-display:block;src:url(/include/fonts/fa-regular-400.woff2) format(\"woff2\"),url(/include/fonts/fa-regular-400.ttf) format(\"truetype\")}.fa-regular,.far{font-weight:400}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-solid:normal 900 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:900;font-display:block;src:url(/include/fonts/fa-solid-900.woff2) format(\"woff2\"),url(/include/fonts/fa-solid-900.ttf) format(\"truetype\")}.fa-solid,.fas{font-weight:900}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-duotone:\"FontAwesome Duotone\";--fa-font-duotone:normal 900 1em/1 \"FontAwesome Duotone\"}@font-face{font-family:\"FontAwesome Duotone\";font-style:normal;font-weight:900;font-display:block;src:url(/include/fonts/fa-duotone-900.woff2) format(\"woff2\"),url(/include/fonts/fa-duotone-900.ttf) format(\"truetype\")}.fa-duotone,.fad{position:relative;font-weight:900;letter-spacing:normal}.fa-duotone:before,.fad:before{position:absolute;color:var(--fa-primary-color,inherit);opacity:var(--fa-primary-opacity,1)}.fa-duotone:after,.fad:after{color:var(--fa-secondary-color,inherit)}.fa-duotone.fa-swap-opacity:before,.fa-duotone:after,.fa-swap-opacity .fa-duotone:before,.fa-swap-opacity .fad:before,.fad.fa-swap-opacity:before,.fad:after{opacity:var(--fa-secondary-opacity,.4)}.fa-duotone.fa-swap-opacity:after,.fa-swap-opacity .fa-duotone:after,.fa-swap-opacity .fad:after,.fad.\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- body {font:14px 'Montserrat', sans-serif; color:#333; margin:0; padding:0; background:#fff; line-height:1.5; font-weight: 500;}\n  Source: `pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)`\n- .h1, .h2, .h3, .h4, .h5, .h6 {font-family:inherit;font-weight:bold; padding:0; margin:0 0 15px 0; color:#013b4b; text-rendering: optimizeLegibility; letter-spacing: -0.5px;}\n  Source: `pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)`\n- #page-content .RadScheduler .rsAdvancedEdit div.rsAdvancedSubmitArea a.rsAdvEditSave {color: #1B8FAE; background: #ffffff; box-shadow: 2px 2px #c1c1c1; border: none; padding: 10px 20px; font-weight: bold; border: 1px solid #e8e8e8;}\n  Source: `pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)`\n\n## Key Metrics\n\n- Public Statement – Mr Qing Feng (David) Lu – Masseuse / Massage Therapist\n19 January 2024\nPublic Statement – Mr Cameron Williamson – Assistant in Nursing – Permanent Prohibition Order\nDated 23 November 2023\nPublic Statement – Mr Mark Anthony John Horsfall – Massage Therapist – Permanent Prohibition Order\nDated 14 September 2023\nPublic Statement – Mr Jeremy Chatterton – Pathology Swab Collector / Medical Supplies Salesman / ‘holding out as a Doctor’ – Permanent Prohibition Order\nDated 6 September 2023\nPublic Statement – Mr Nyima Samdup – Personal Care Assistant / Aged Care Worker – Prohibition Order\nDated 26 July 2023\nPublic Statement – Ms Sarena Kelly Gomis – Pharmacy Assistant – Prohibition Order\nDated 25 July 2023\nPublic Statement – Mr Yong Sik Choi (otherwise known as Mr Joshua Choi and Mr Young Kwang Choi) – Massage Therapist / Dry Needling Therapist\nDated 4 July 2023\n  Source: `pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)`\n- Access complaint forms in other languages\nAsk a question or make a general enquiry\nYou can contact our Enquiry Service if you:\nwant to understand if the Commission is the best agency to assist with your concerns\nwant to better understand the complaints process\nare a health care provider seeking information about a complaint, or\nneed help to make a complaint\nSubmit an enquiry online\nPhone\n1800 043 159\n(toll free in NSW)\n(02) 9219 7444\nEmail\n[email protected]\nThis email address is for general enquiries only.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- made\nabout me\nCheck my practitioner\nMedia Releases\nView all\nDr Albina Della Bruna – Medical practitioner – Reprimand and conditions imposed for unsatisfactory professional conduct\n08 May 2026\nDr Maria Bastas – Medical Practitioner – Registration cancelled for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nGWM – Registered Nurse – Suspension and conditions for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nSubscribe to our media releases\nPublic Warnings, Public Statements and Prohibition Orders\nView all\nDr.\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- Devina Singh – Psychiatric Services / Suspended Psychiatrist\n22\nApr\n2026\nMr Frankie Bailey aka Dr Allan Bailey – Permanent Prohibition Order\n20\nApr\n2026\nMr Yifan Chen – Massage Therapist – Interim Prohibition Order\n7\nApr\n2026\nMr Peyman Yazdi – Massage Therapist\n6\nApr\n2026\nLooking for a list of frequently asked questions?\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- .fa-sr-only,.fa-sr-only-focusable:not(:focus),.sr-only,.sr-only-focusable:not(:focus){position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border-width:0}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-thin:normal 100 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:100;font-display:block;src:url(/include/fonts/fa-thin-100.woff2) format(\"woff2\"),url(/include/fonts/fa-thin-100.ttf) format(\"truetype\")}.fa-thin,.fat{font-weight:100}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-light:normal 300 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:300;font-display:block;src:url(/include/fonts/fa-light-300.woff2) format(\"woff2\"),url(/include/fonts/fa-light-300.ttf) format(\"truetype\")}.fa-light,.fal{font-weight:300}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-regular:normal 400 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:400;font-display:block;src:url(/include/fonts/fa-regular-400.woff2) format(\"woff2\"),url(/include/fonts/fa-regular-400.ttf) format(\"truetype\")}.fa-regular,.far{font-weight:400}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-solid:normal 900 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:900;font-display:block;src:url(/include/fonts/fa-solid-900.woff2) format(\"woff2\"),url(/include/fonts/fa-solid-900.ttf) format(\"truetype\")}.fa-solid,.fas{font-weight:900}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n\n## Key Achievements\n\n- Public Statement – Mr Qing Feng (David) Lu – Masseuse / Massage Therapist\n19 January 2024\nPublic Statement – Mr Cameron Williamson – Assistant in Nursing – Permanent Prohibition Order\nDated 23 November 2023\nPublic Statement – Mr Mark Anthony John Horsfall – Massage Therapist – Permanent Prohibition Order\nDated 14 September 2023\nPublic Statement – Mr Jeremy Chatterton – Pathology Swab Collector / Medical Supplies Salesman / ‘holding out as a Doctor’ – Permanent Prohibition Order\nDated 6 September 2023\nPublic Statement – Mr Nyima Samdup – Personal Care Assistant / Aged Care Worker – Prohibition Order\nDated 26 July 2023\nPublic Statement – Ms Sarena Kelly Gomis – Pharmacy Assistant – Prohibition Order\nDated 25 July 2023\nPublic Statement – Mr Yong Sik Choi (otherwise known as Mr Joshua Choi and Mr Young Kwang Choi) – Massage Therapist / Dry Needling Therapist\nDated 4 July 2023\n  Source: `pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)`\n- Access complaint forms in other languages\nAsk a question or make a general enquiry\nYou can contact our Enquiry Service if you:\nwant to understand if the Commission is the best agency to assist with your concerns\nwant to better understand the complaints process\nare a health care provider seeking information about a complaint, or\nneed help to make a complaint\nSubmit an enquiry online\nPhone\n1800 043 159\n(toll free in NSW)\n(02) 9219 7444\nEmail\n[email protected]\nThis email address is for general enquiries only.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- made\nabout me\nCheck my practitioner\nMedia Releases\nView all\nDr Albina Della Bruna – Medical practitioner – Reprimand and conditions imposed for unsatisfactory professional conduct\n08 May 2026\nDr Maria Bastas – Medical Practitioner – Registration cancelled for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nGWM – Registered Nurse – Suspension and conditions for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nSubscribe to our media releases\nPublic Warnings, Public Statements and Prohibition Orders\nView all\nDr.\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- Devina Singh – Psychiatric Services / Suspended Psychiatrist\n22\nApr\n2026\nMr Frankie Bailey aka Dr Allan Bailey – Permanent Prohibition Order\n20\nApr\n2026\nMr Yifan Chen – Massage Therapist – Interim Prohibition Order\n7\nApr\n2026\nMr Peyman Yazdi – Massage Therapist\n6\nApr\n2026\nLooking for a list of frequently asked questions?\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- .fa-sr-only,.fa-sr-only-focusable:not(:focus),.sr-only,.sr-only-focusable:not(:focus){position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border-width:0}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-thin:normal 100 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:100;font-display:block;src:url(/include/fonts/fa-thin-100.woff2) format(\"woff2\"),url(/include/fonts/fa-thin-100.ttf) format(\"truetype\")}.fa-thin,.fat{font-weight:100}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-light:normal 300 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:300;font-display:block;src:url(/include/fonts/fa-light-300.woff2) format(\"woff2\"),url(/include/fonts/fa-light-300.ttf) format(\"truetype\")}.fa-light,.fal{font-weight:300}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-regular:normal 400 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:400;font-display:block;src:url(/include/fonts/fa-regular-400.woff2) format(\"woff2\"),url(/include/fonts/fa-regular-400.ttf) format(\"truetype\")}.fa-regular,.far{font-weight:400}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-solid:normal 900 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:900;font-display:block;src:url(/include/fonts/fa-solid-900.woff2) format(\"woff2\"),url(/include/fonts/fa-solid-900.ttf) format(\"truetype\")}.fa-solid,.fas{font-weight:900}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-duotone:\"FontAwesome Duotone\";--fa-font-duotone:normal 900 1em/1 \"FontAwesome Duotone\"}@font-face{font-family:\"FontAwesome Duotone\";font-style:normal;font-weight:900;font-display:block;src:url(/include/fonts/fa-duotone-900.woff2) format(\"woff2\"),url(/include/fonts/fa-duotone-900.ttf) format(\"truetype\")}.fa-duotone,.fad{position:relative;font-weight:900;letter-spacing:normal}.fa-duotone:before,.fad:before{position:absolute;color:var(--fa-primary-color,inherit);opacity:var(--fa-primary-opacity,1)}.fa-duotone:after,.fad:after{color:var(--fa-secondary-color,inherit)}.fa-duotone.fa-swap-opacity:before,.fa-duotone:after,.fa-swap-opacity .fa-duotone:before,.fa-swap-opacity .fad:before,.fad.fa-swap-opacity:before,.fad:after{opacity:var(--fa-secondary-opacity,.4)}.fa-duotone.fa-swap-opacity:after,.fa-swap-opacity .fa-duotone:after,.fa-swap-opacity .fad:after,.fad.\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- body {font:14px 'Montserrat', sans-serif; color:#333; margin:0; padding:0; background:#fff; line-height:1.5; font-weight: 500;}\n  Source: `pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)`\n\n## Key Issues, Risks, and Recommendations\n\n- You are here:\nHome\nDecisions & Orders\nPublic statements\nMedia Releases\nPublic Statements\nProhibition Orders\nPublic Statements\nThe Commission can issue public statements about health practitioners and can also warn the public about a treatment or health service where it believes the service poses a risk to public health and safety.\n  Source: `pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)`\n- Public Statement – Mr Qing Feng (David) Lu – Masseuse / Massage Therapist\n19 January 2024\nPublic Statement – Mr Cameron Williamson – Assistant in Nursing – Permanent Prohibition Order\nDated 23 November 2023\nPublic Statement – Mr Mark Anthony John Horsfall – Massage Therapist – Permanent Prohibition Order\nDated 14 September 2023\nPublic Statement – Mr Jeremy Chatterton – Pathology Swab Collector / Medical Supplies Salesman / ‘holding out as a Doctor’ – Permanent Prohibition Order\nDated 6 September 2023\nPublic Statement – Mr Nyima Samdup – Personal Care Assistant / Aged Care Worker – Prohibition Order\nDated 26 July 2023\nPublic Statement – Ms Sarena Kelly Gomis – Pharmacy Assistant – Prohibition Order\nDated 25 July 2023\nPublic Statement – Mr Yong Sik Choi (otherwise known as Mr Joshua Choi and Mr Young Kwang Choi) – Massage Therapist / Dry Needling Therapist\nDated 4 July 2023\n  Source: `pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)`\n- Access complaint forms in other languages\nAsk a question or make a general enquiry\nYou can contact our Enquiry Service if you:\nwant to understand if the Commission is the best agency to assist with your concerns\nwant to better understand the complaints process\nare a health care provider seeking information about a complaint, or\nneed help to make a complaint\nSubmit an enquiry online\nPhone\n1800 043 159\n(toll free in NSW)\n(02) 9219 7444\nEmail\n[email protected]\nThis email address is for general enquiries only.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- made\nabout me\nCheck my practitioner\nMedia Releases\nView all\nDr Albina Della Bruna – Medical practitioner – Reprimand and conditions imposed for unsatisfactory professional conduct\n08 May 2026\nDr Maria Bastas – Medical Practitioner – Registration cancelled for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nGWM – Registered Nurse – Suspension and conditions for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nSubscribe to our media releases\nPublic Warnings, Public Statements and Prohibition Orders\nView all\nDr.\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- Devina Singh – Psychiatric Services / Suspended Psychiatrist\n22\nApr\n2026\nMr Frankie Bailey aka Dr Allan Bailey – Permanent Prohibition Order\n20\nApr\n2026\nMr Yifan Chen – Massage Therapist – Interim Prohibition Order\n7\nApr\n2026\nMr Peyman Yazdi – Massage Therapist\n6\nApr\n2026\nLooking for a list of frequently asked questions?\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- .fa-sr-only,.fa-sr-only-focusable:not(:focus),.sr-only,.sr-only-focusable:not(:focus){position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border-width:0}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-thin:normal 100 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:100;font-display:block;src:url(/include/fonts/fa-thin-100.woff2) format(\"woff2\"),url(/include/fonts/fa-thin-100.ttf) format(\"truetype\")}.fa-thin,.fat{font-weight:100}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-light:normal 300 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:300;font-display:block;src:url(/include/fonts/fa-light-300.woff2) format(\"woff2\"),url(/include/fonts/fa-light-300.ttf) format(\"truetype\")}.fa-light,.fal{font-weight:300}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-regular:normal 400 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:400;font-display:block;src:url(/include/fonts/fa-regular-400.woff2) format(\"woff2\"),url(/include/fonts/fa-regular-400.ttf) format(\"truetype\")}.fa-regular,.far{font-weight:400}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-classic:\"FontAwesome\";--fa-font-solid:normal 900 1em/1 \"FontAwesome\"}@font-face{font-family:\"FontAwesome\";font-style:normal;font-weight:900;font-display:block;src:url(/include/fonts/fa-solid-900.woff2) format(\"woff2\"),url(/include/fonts/fa-solid-900.ttf) format(\"truetype\")}.fa-solid,.fas{font-weight:900}\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- :host,:root{--fa-style-family-duotone:\"FontAwesome Duotone\";--fa-font-duotone:normal 900 1em/1 \"FontAwesome Duotone\"}@font-face{font-family:\"FontAwesome Duotone\";font-style:normal;font-weight:900;font-display:block;src:url(/include/fonts/fa-duotone-900.woff2) format(\"woff2\"),url(/include/fonts/fa-duotone-900.ttf) format(\"truetype\")}.fa-duotone,.fad{position:relative;font-weight:900;letter-spacing:normal}.fa-duotone:before,.fad:before{position:absolute;color:var(--fa-primary-color,inherit);opacity:var(--fa-primary-opacity,1)}.fa-duotone:after,.fad:after{color:var(--fa-secondary-color,inherit)}.fa-duotone.fa-swap-opacity:before,.fa-duotone:after,.fa-swap-opacity .fa-duotone:before,.fa-swap-opacity .fad:before,.fad.fa-swap-opacity:before,.fad:after{opacity:var(--fa-secondary-opacity,.4)}.fa-duotone.fa-swap-opacity:after,.fa-swap-opacity .fa-duotone:after,.fa-swap-opacity .fad:after,.fad.\n  Source: `pages/media-releases-index__05.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203)`\n- body {font:14px 'Montserrat', sans-serif; color:#333; margin:0; padding:0; background:#fff; line-height:1.5; font-weight: 500;}\n  Source: `pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)`\n- .h1, .h2, .h3, .h4, .h5, .h6 {font-family:inherit;font-weight:bold; padding:0; margin:0 0 15px 0; color:#013b4b; text-rendering: optimizeLegibility; letter-spacing: -0.5px;}\n  Source: `pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)`\n\n## Corporate Values and Operating Culture\n\n- Values\nThe Commission is guided by the NSW Government sector values of\nIntegrity\n,\nTrust\n,\nService\nand\nAccountability\n, which underpin how we serve the community, work with partners and support each other in delivering our mission.\n  Source: `pages/strategies-index__02.html (https://www.hccc.nsw.gov.au/About-us/Our-Performance/our-strategic-plan-2026-2029)`\n- Access complaint forms in other languages\nAsk a question or make a general enquiry\nYou can contact our Enquiry Service if you:\nwant to understand if the Commission is the best agency to assist with your concerns\nwant to better understand the complaints process\nare a health care provider seeking information about a complaint, or\nneed help to make a complaint\nSubmit an enquiry online\nPhone\n1800 043 159\n(toll free in NSW)\n(02) 9219 7444\nEmail\n[email protected]\nThis email address is for general enquiries only.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.\n  Source: `pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)`\n- made\nabout me\nCheck my practitioner\nMedia Releases\nView all\nDr Albina Della Bruna – Medical practitioner – Reprimand and conditions imposed for unsatisfactory professional conduct\n08 May 2026\nDr Maria Bastas – Medical Practitioner – Registration cancelled for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nGWM – Registered Nurse – Suspension and conditions for professional misconduct and unsatisfactory professional conduct\n8 May 2026\nSubscribe to our media releases\nPublic Warnings, Public Statements and Prohibition Orders\nView all\nDr.\n  Source: `pages/homepage.html (https://www.hccc.nsw.gov.au/)`\n- You are here:\nHome\nDecisions & Orders\nMedia releases\n2020\nMedia Releases 2020\nSubscribe to media releases\nMedia Releases\nLaura Hardaker - professional misconduct and disqualification\nDated 24 August 2020\nRead the full media release...\n  Source: `pages/media-releases-index__13.html (https://www.hccc.nsw.gov.au/Decisions-Orders/Media-releases/2020)`\n- You are here:\nHome\nDecisions & Orders\nMedia releases\n2016\nMedia Releases 2016\nSubscribe to media releases\nMr Mina Attia - Professional misconduct and registration cancelled\nDated: 23 December 2016\nRead the full media release...\n  Source: `pages/media-releases-index__17.html (https://www.hccc.nsw.gov.au/Publications/Media-releases/2016)`\n- You are here:\nHome\nDecisions & Orders\nMedia releases\n2015\nMedia Releases 2015\nSubscribe to media releases\nMr Geoffrey Mitchell - professional misconduct and not a suitable person\nDated: 18 December 2015 - \n\nThe Health Care Complaints Commission prosecuted Mr Geoffrey Mitchell, a psychologist, before the NSW Civil and Administrative Tribunal (“NCAT”).\n  Source: `pages/media-releases-index__18.html (https://www.hccc.nsw.gov.au/Publications/Media-releases/2015)`\n- You are here:\nHome\nDecisions & Orders\nMedia releases\n2012\nMedia Releases 2012\n20\nDec\n2012\nPublic Statement in relation to Ms Smriti Pokharel\nThe NSW Health Care Complaints Commission conducted an investigation into the professional conduct of Assistant in Nursing Smriti Pokharel.\n  Source: `pages/media-releases-index__21.html (https://www.hccc.nsw.gov.au/Publications/Media-releases/2012)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.hccc.nsw.gov.au/About-Us\n- `pages/announcements-index.html` - pages - https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements\n- `pages/contact.html` - pages - https://www.hccc.nsw.gov.au/contact-us/contact-us\n- `pages/homepage.html` - pages - https://www.hccc.nsw.gov.au/\n- `pages/media-releases-index.html` - pages - https://www.hccc.nsw.gov.au/decisions-orders/media-releases/Default\n- `pages/media-releases-index__04.html` - pages - https://www.hccc.nsw.gov.au/Publications/MediaReleases\n- `pages/media-releases-index__05.html` - pages - https://www.hccc.nsw.gov.au/ecthemes/1/css/font-awesome?_zv=202508281203\n- `pages/media-releases-index__06.html` - pages - https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203\n- `pages/media-releases-index__07.html` - pages - https://www.hccc.nsw.gov.au/ecthemes/1/css/theme.css?_zv=202508281203\n- `pages/media-releases-index__08.html` - pages - https://www.hccc.nsw.gov.au/ecthemes/1/css/print.min.css?_zv=202508281203\n- `pages/media-releases-index__09.html` - pages - https://www.hccc.nsw.gov.au/decisions-orders/media-releases/Default\n- `pages/media-releases-index__10.html` - pages - https://www.hccc.nsw.gov.au/MailingListSubscribe.aspx\n- `pages/media-releases-index__11.html` - pages - https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements\n- `pages/media-releases-index__12.html` - pages - https://www.hccc.nsw.gov.au/Decisions-Orders/Media-releases/2021\n- `pages/media-releases-index__13.html` - pages - https://www.hccc.nsw.gov.au/Decisions-Orders/Media-releases/2020\n- `pages/media-releases-index__14.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2019\n- `pages/media-releases-index__15.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2018\n- `pages/media-releases-index__16.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2017\n- `pages/media-releases-index__17.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2016\n- `pages/media-releases-index__18.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2015\n- `pages/media-releases-index__19.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2014\n- `pages/media-releases-index__20.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2013\n- `pages/media-releases-index__21.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2012\n- `pages/media-releases-index__22.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2011\n- `pages/media-releases-index__23.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2010\n- `pages/media-releases-index__24.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2009\n- `pages/media-releases-index__25.html` - pages - https://www.hccc.nsw.gov.au/Publications/Media-releases/2008\n- `pages/media-releases-index__26.html` - pages - https://www.hccc.nsw.gov.au/Decisions-Orders/Media-releases/2022\n- `pages/media-releases-index__27.html` - pages - https://www.hccc.nsw.gov.au/Decisions-Orders/Media-releases/2023\n- `pages/media-releases-index__28.html` - pages - https://www.hccc.nsw.gov.au/Decisions-Orders/Media-releases/2024\n- `pages/media-releases-index__29.html` - pages - https://www.hccc.nsw.gov.au/decisions-orders/media-releases/2025\n- `pages/publications-index.html` - pages - https://www.hccc.nsw.gov.au/Publications/Corporate-Documents\n- `pages/strategies-index.html` - pages - https://www.hccc.nsw.gov.au/about-us/our-performance/customer-engagement-framework-and-strategies\n- `pages/strategies-index__00.html` - pages - https://www.hccc.nsw.gov.au/about-us/our-performance/customer-engagement-framework-and-strategies\n- `pages/strategies-index__01.html` - pages - https://www.hccc.nsw.gov.au/About-us/Our-Performance/rap\n- `pages/strategies-index__02.html` - pages - https://www.hccc.nsw.gov.au/About-us/Our-Performance/our-strategic-plan-2026-2029\n- `pages/strategies-index__03.html` - pages - https://www.hccc.nsw.gov.au/home/cyber-security-policy\n- `pages/structure.html` - pages - https://www.hccc.nsw.gov.au/About-us/About-the-Commission/organisation\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Health Care Complaints Commission - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:29:30.976982+00:00\n**Entity ID**: S-NSW-047\n**Jurisdiction**: NSW\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 38\n- Unique legislation references found: 2\n\n| Type | Count |\n|---|---:|\n| Act | 2 |\n\n## Legislation References\n\n### Health Care Complaints Act 1993\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Health+Care+Complaints+Act+1993\n\n**Sources**:\n- `pages/media-releases-index__24.html`\n\n**Evidence contexts**:\n- release...\n23\nDec\n2009\nPublic warning issued in relation to Mr Nikola Halvajieff\nThe NSW Health Care Complaints Commission has finalised its investigation into the conduct of Mr Nikola Halvajieff and has issued a public statement pursuant to 41A(2)(b) of the Health Care Complaints Act 1993.\nRead the full media release...\n23\nDec\n2009\nDr Khoi Manh Bui – found not guilty of unsatisfactory professional conduct by Medical Professional Standards Committee\nThe Health Care Complaints Commission recently prosecuted a complaint against Dr Khoi Manh Bui,\n  Source: `pages/media-releases-index__24.html`\n\n### Government Information (Public Access) Act 2009\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Information+%28Public+Access%29+Act+2009\n\n**Sources**:\n- `pages/publications-index.html`\n\n**Evidence contexts**:\n- ement Plan\nThe Commission has a Privacy management Plan which describes the steps taken to protect your privacy.\nYou can view the current Privacy and Information Management Framework here\nGovernment Contracts Register\nDivision 5 of the Government Information (Public Access) Act 2009 requires an agency to keep a register of government contracts that records the information required to be disclosed by that Division.\nYou can view details of the Commission's current contracts valued at over $150,000 or more\nhere\n.\nStill need more information\n  Source: `pages/publications-index.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/media-releases-index.html` (page)\n- `pages/media-releases-index__04.html` (page)\n- `pages/media-releases-index__05.html` (page)\n- `pages/media-releases-index__06.html` (page)\n- `pages/media-releases-index__07.html` (page)\n- `pages/media-releases-index__08.html` (page)\n- `pages/media-releases-index__09.html` (page)\n- `pages/media-releases-index__10.html` (page)\n- `pages/media-releases-index__11.html` (page)\n- `pages/media-releases-index__12.html` (page)\n- `pages/media-releases-index__13.html` (page)\n- `pages/media-releases-index__14.html` (page)\n- `pages/media-releases-index__15.html` (page)\n- `pages/media-releases-index__16.html` (page)\n- `pages/media-releases-index__17.html` (page)\n- `pages/media-releases-index__18.html` (page)\n- `pages/media-releases-index__19.html` (page)\n- `pages/media-releases-index__20.html` (page)\n- `pages/media-releases-index__21.html` (page)\n- `pages/media-releases-index__22.html` (page)\n- `pages/media-releases-index__23.html` (page)\n- `pages/media-releases-index__24.html` (page)\n- `pages/media-releases-index__25.html` (page)\n- `pages/media-releases-index__26.html` (page)\n- `pages/media-releases-index__27.html` (page)\n- `pages/media-releases-index__28.html` (page)\n- `pages/media-releases-index__29.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `pages/strategies-index__02.html` (page)\n- `pages/strategies-index__03.html` (page)\n- `pages/structure.html` (page)",
  "global_initiatives_md": null,
  "strategy": null,
  "ideas": [
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "TIS National:\n131 450\nHearing or speech assistance\nTTY (Type and Listen):\n(02) 9219 7555\nNational Relay Service:\n133 677\nOffice location and postal address\nOffice address\nLevel 12, 323 Castlereagh Street\nSydney NSW 2000\nThe office is close to Central Station and is wheelchair accessible.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/contact.html (https://www.hccc.nsw.gov.au/contact-us/contact-us)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "body {font:14px 'Montserrat', sans-serif; color:#333; margin:0; padding:0; background:#fff; line-height:1.5; font-weight: 500;}",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "body {font:14px 'Montserrat', sans-serif; color:#333; margin:0; padding:0; background:#fff; line-height:1.5; font-weight: 500;}",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "You are here:\nHome\nDecisions & Orders\nPublic statements\nMedia Releases\nPublic Statements\nProhibition Orders\nPublic Statements\nThe Commission can issue public statements about health practitioners and can also warn the public about a treatment or health service where it believes the service poses a risk to public health and safety.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "You are here:\nHome\nDecisions & Orders\nPublic statements\nMedia Releases\nPublic Statements\nProhibition Orders\nPublic Statements\nThe Commission can issue public statements about health practitioners and can also warn the public about a treatment or health service where it believes the service poses a risk to public health and safety.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/announcements-index.html (https://www.hccc.nsw.gov.au/Decisions-Orders/public-statements)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Values\nThe Commission is guided by the NSW Government sector values of\nIntegrity\n,\nTrust\n,\nService\nand\nAccountability\n, which underpin how we serve the community, work with partners and support each other in delivering our mission.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/strategies-index__02.html (https://www.hccc.nsw.gov.au/About-us/Our-Performance/our-strategic-plan-2026-2029)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Values\nThe Commission is guided by the NSW Government sector values of\nIntegrity\n,\nTrust\n,\nService\nand\nAccountability\n, which underpin how we serve the community, work with partners and support each other in delivering our mission.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/strategies-index__02.html (https://www.hccc.nsw.gov.au/About-us/Our-Performance/our-strategic-plan-2026-2029)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "body {font:14px 'Montserrat', sans-serif; color:#333; margin:0; padding:0; background:#fff; line-height:1.5; font-weight: 500;}",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "body {font:14px 'Montserrat', sans-serif; color:#333; margin:0; padding:0; background:#fff; line-height:1.5; font-weight: 500;}",
      "impact": "High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "pages/media-releases-index__06.html (https://www.hccc.nsw.gov.au/ecthemes/1/css/theme-bundle?_zv=202508281203)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [],
  "_meta": {
    "snapshot_built_at": "2026-05-13T11:02:51+00:00",
    "strategy_brief_meta": null,
    "ideas_manifest": {
      "entity_id": "S-NSW-047",
      "entity_name": "Health Care Complaints Commission",
      "folder_name": "Health-Care-Complaints-Commission",
      "generated_at": "2026-05-09T23:06:08.833187+00:00",
      "idea_count": 10,
      "markdown": "ideas/Health-Care-Complaints-Commission_ideas.md",
      "jsonl": "ideas/ideas.jsonl",
      "inputs": [
        "Health-Care-Complaints-Commission_strategy-overview.md",
        "strategy-evidence.json",
        "global-intelligence/source-manifest.json"
      ]
    },
    "global_intel_meta": null
  }
}