{ "entity_id": "S-SA-028", "folder": "HomeStart-Finance", "name": "HomeStart Finance", "type": "Statutory Authority", "jurisdiction": "SA", "portfolio": "Housing", "website": "https://www.homestart.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 8, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "official_site_url": "https://www.homestart.com.au/", "source_documents": [ { "type": "annual_report", "title": "Download", "url": "https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022-23", "url": "https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021-22", "url": "https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020-21", "url": "https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf", "period": "2020-21", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2019-20", "url": "https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf", "period": "2019-20", "confidence": "high" }, { "type": "strategie", "title": "Strategic Plan 2024-2027", "url": "https://www.homestart.com.au/getmedia/da243564-90fc-4b2f-952b-3dc22aeeab3c/Strategic-Plan-2024-27.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Strategy Map 2024-2027", "url": "https://www.homestart.com.au/getmedia/2aeda983-bda4-4ced-96b0-ea069814af60/strategy-quick-guide-strategy-map-2024-27.pdf", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "source_url": "", "source_page": 7, "source_deep_url": "" }, "vision": { "text": "To make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "source_url": "", "source_page": 7, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Create more home owners", "description": "Create more home owners", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Improve customer experience", "description": "Improve customer experience", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Greater impact on target market", "description": "Greater impact on target market", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Strong financials", "description": "Strong financials", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Build financial strength", "description": "Build financial strength", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Expand lending to people who feel shut out", "description": "Expand lending to people who feel shut out", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Increase productivity", "description": "Increase productivity", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Improve operational quality", "description": "Improve operational quality", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Continuously improve our use of technology", "description": "Continuously improve our use of technology", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Reduce barriers for home buyers", "description": "Reduce barriers for home buyers", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Focus on developing our people", "description": "Focus on developing our people", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Build effective leadership", "description": "Build effective leadership", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Increase collaboration", "description": "Increase collaboration", "source_url": "", "source_page": 7, "source_deep_url": "" } ], "values": [ { "name": "Opportunity", "description": "", "source_url": "", "source_page": null }, { "name": "Determination", "description": "", "source_url": "", "source_page": null }, { "name": "Openness", "description": "", "source_url": "", "source_page": null }, { "name": "Simplicity", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Home ownership", "description": "Helping deliver on housing affordability and supporting housing supply through construction-related lending.", "activities": [ "Facilitating home ownership", "Providing construction-related loans" ], "source_url": "", "source_page": 9, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Cumulative contribution to the State Government", "target": "27 GW (cumulative)", "latest_result": "88%", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "To make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "Create more home owners", "Improve customer experience", "Greater impact on target market", "Strong financials", "Build financial strength", "Expand lending to people who feel shut out", "Increase productivity", "Improve operational quality" ], "watch_terms": [ "Cumulative contribution to the State Government" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# HomeStart Finance — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2024-27\n**Annual Report**: [2024-25](https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF)\n\n## Vision\n\n> To make home ownership a reality for more people in South Australia in more ways. [CP p.7] [CP p.7]\n\n## Our purpose / purposes\n\n> HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7] [CP p.7]\n\n## How we deliver\n\n> Through this plan, we aim to help create thousands of new home owners, enabling more South Australians to achieve their goals and aspirations. [CP p.7] [CP p.7]\n\n## Government priorities for this department\n\n- Create more home owners [CP p.7]\n- Improve customer experience [CP p.7]\n- Greater impact on target market [CP p.7]\n- Strong financials [CP p.7]\n- Build financial strength [CP p.7]\n- Expand lending to people who feel shut out [CP p.7]\n- Increase productivity [CP p.7]\n- Improve operational quality [CP p.7]\n- Continuously improve our use of technology [CP p.7]\n- Reduce barriers for home buyers [CP p.7]\n- Focus on developing our people [CP p.7]\n- Build effective leadership [CP p.7]\n- Increase collaboration [CP p.7]\n\n## Outcomes\n\n### Outcome 1: Home ownership\nHelping deliver on housing affordability and supporting housing supply through construction-related lending. [CP p.9]\n\n**Key activities:**\n- Facilitating home ownership\n- Providing construction-related loans\n\n## Values and principles\n\n_HomeStart Strategic Plan Values_\n\n- Opportunity\n- Determination\n- Openness\n- Simplicity\n\n## What they will measure themselves on this year (targets from 2024-27 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Cumulative contribution to the State Government | 27 GW (cumulative) | |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Cumulative contribution to the State Government | 88% | Achieved | |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# HomeStart Finance - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:58:14.145711+00:00\n**Entity ID**: S-SA-028\n**Entity type**: Statutory Authority\n**Jurisdiction**: SA\n**Portfolio**: Housing\n**Website**: https://www.homestart.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 5 |\n| other-pdfs | 1 |\n| pages | 29 |\n| strategies | 2 |\n\n## Executive Readout\n\n### Purpose\n\n- In 2020-21, HomeStart achieved the financial targets set by Market conditions continued to enable large volumes of\nthe State Government, including an operating profit before customers to refinance their loan to other major lenders,\ntax of $49.6 million and a return on equity of 31% against a which is a positive outcome closely aligned to HomeStart’s\ntarget of 9%. role and purpose in the market.\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- Consultancy Expenditure\nConsultant Purpose of Consultancy Number Cost $’000\nTotal consultancies below $10 000 Various 2 7\nTotal consultancies $10 000 and above\nBrett & Watson Actuary review 1 17\nGlobal Centre for Modern Ageing Market research 1 25\nTotal consultancies 4 49\nStatutory information\nWork Health & Safety (WHS) • continued ergonomic assessments, in the workplace\nand for work from home employees\nHomeStart is committed to ensuring and maintaining a\nsafe work environment, with a focus on an injury-free • paid COVID-19 leave\nworkplace while providing an environment where there • site and access evaluation for vision impaired\nis a high level of engagement. employees\nHomeStart continues to meet key requirements of WHS • Healthy Minds program delivered to all employees\nlegislation and ensures the WHS Manual is updated\n• review of Disability Access and Inclusion Plan.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- Both these\nObligation (CSO) reimbursement of $8.4m in outcomes are closely aligned to HomeStart’s\n2022-23 ($8.0, 2021-22) recognising the cost role and purpose in the market.\nof providing our non-commercial activities.\n Source: `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)`\n- [pages 35,36,37,38]\nmercial framework and prudent risk management, major lenders, which is a positive outcome closely\nHomeStart continues to ensure long-term value for all. aligned to HomeStart’s role and purpose in the market.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n\n### Role and Functions\n\n- [Page 26]\nFinancial indicators 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025\nHeadline profit ($M) 15.6 17.0 20.3 18.9 23.3 31.2 49.6 55.7 37.7 49.3 65.1\nNet interest margin (%) 1.0 1.1 1.3 1.2 1.3 1.9 2.2 2.2 1.8 2.3 2.5\nBalance sheet\n2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025\nstrength\nCapital ($M) 173.2 157.3 165.4 162.2 159.2 158.4 161.6 185.4 181.6 169.0 160.0\nProvisions ($M) 18.0 17.3 18.2 17.5 18.6 23.4 20.6 19.7 20.6 26.8 33.4\nGross loan portfolio ($M)1 1,840.2 1,867.7 1,939.7 2,103.1 2,245.7 2,227.5 2,280.5 2,119.4 2,415.1 3,131.0 3,563.7\n1 Gross loan portfolio excludes Wyatt, Starter and SEO Construction products which are administered by HomeStart on behalf of the Wyatt Trust and\nSouth Australian Housing Authority (SAHA).\n Source: `annual-reports/2024-25.pdf (https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF)`\n- Customer\n2,923\nNew loans\n1,803\nFirst home buyers\n49\n%\nNew loans were construction-related\n$\n494,335\nAverage loan value\nFinancial\n$48.1M\nUnderlying profit\n$3.6BN\nPortfolio\n$1.4BN\nTotal lending\n$100.6M\nContributed to State Government\nProcess\n2,858\nLoans discharged\n$826M\nLoans repaid by customers discharging\n79%\nLoans via Brokers\n0.33%\n90-day arrears rate\nPeople\n91%\nParticipation in employee engagement survey\n0\nLost time injury days\n55%\nFemale employees\n100%\nEmployees had a performance development discussion recently\nHomeStart’s role\nHelping deliver on housing affordability\nA statutory corporation under the Urban Renewal (HomeStart Finance) Regulations 2020, HomeStart reports to the South Australian Treasurer, the Hon.\n Source: `pages/annual-reports-index__02.html (https://www.homestart.com.au/about/annual-report/Annual-Report-2024-25)`\n- Financial indicators\n2015\n2016\n2017\n2018\n2019\n2020\n2021\n2022\n2023\n2024\n2025\nHeadline profit ($M)\n15.6\n17.0\n20.3\n18.9\n23.3\n31.2\n49.6\n55.7\n37.7\n49.3\n65.1\nNet interest margin (%)\n1.0\n1.1\n1.3\n1.2\n1.3\n1.9\n2.2\n2.2\n1.8\n2.3\n2.5\nBalance sheet strength\n2015\n2016\n2017\n2018\n2019\n2020\n2021\n2022\n2023\n2024\n2025\nCapital ($M)\n173.2\n157.3\n165.4\n162.2\n159.2\n158.4\n161.6\n185.4\n181.6\n169.0\n160.0\nProvisions ($M)\n18.0\n17.3\n18.2\n17.5\n18.6\n23.4\n20.6\n19.7\n20.6\n26.8\n33.4\nGross loan portfolio ($M)\n1\n1,840.2\n1,867.7\n1,939.7\n2,103.1\n2,245.7\n2,227.5\n2,280.5\n2,119.4\n2,415.1\n3,131.0\n3,563.7\n1\nGross loan portfolio excludes Wyatt, Starter and SEO Construction products which are administered by HomeStart on behalf of the Wyatt Trust and South Australian Housing Authority (SAHA).\n Source: `pages/annual-reports-index__02.html (https://www.homestart.com.au/about/annual-report/Annual-Report-2024-25)`\n- In 2019-20, HomeStart achieved the financial targets set by Asset and liability management\nthe State Government, including an operating profit before\nThe gross loan portfolio was stable during 2019-20 at $2.2\ntax of $31.2 million and a return on equity of 19.66%\nbillion ($2.2 billion, 2018-19).\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- These policies also govern the structure and approach to the\nHomeStart also maintains a general reserve for credit losses\nmanagement of our debt portfolio.\nof $10.7 million ($7.3 million, 2018-19), consistent with the\nAustralian Prudential Regulation Authority (APRA) prudential\nALCO oversees the management of asset price setting\nrisk management requirements of retaining sufficient\nand policy, and is ultimately responsible for the treasury\nretained earnings for capital adequacy purposes.\noperations of HomeStart.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- The Minister's remuneration and allowances are set by\nthe Parliamentary Remuneration Act 1990 and the Remuneration Tribunal of SA respectively and are payable from the Consolidated Account (via the\nDepartment of Treasury and Finance) under section 6 of the Parliamentary Remuneration Act 1990 .\n(a) Board members\nMembers during the 2020 financial year were:\nMr Jim Kouts (Chair)\nMr Chris Ward (Deputy Chair)\nMs Sue Edwards\nMr Darryl Royans\nMs Shanti Berggren\nMs Catherine King\nMs Carmel Zollo (until 31 August 2019)\nMr Andrew Seaton (from 27 September 2019)\n(b) Other key management personnel\nThe following persons also held positions of authority and responsibility for planning, directing and controlling the activities of HomeStart, directly or\nindirectly for the entire financial year (unless otherwise indicated):\nMr John Oliver - Chief Executive Officer\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n\n### Strategic Priorities\n\n- [Page 14]\nLooking forward\nHomeStart’s Strategic Plan HomeStart’s strategy\n2024-2027 The strategy map illustrates our strategic priorities\nin the coming three years, with our people as the\nThe HomeStart Strategic Plan for 2024-27 reinforces\nfoundation.\nthe strong sense of determination that exists within\nHomeStart to open doors for those who might Importantly, achieving our purpose of making home\nfeel shut out. ownership a reality for more people in more ways is\nbuilt on our values.\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- NOTE 8 Key management personnel 2022 2021\n$'000 $'000\nKey Management Personnel of HomeStart include the Treasurer, members of the Board, the Chief Executive Officer and members of the Executive team Government guarantee fee paid or payable 19,655 22,937\nwho have responsibility for the strategic direction and management of HomeStart.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- [Page 4]\nContents\nReport from the Chair 06\nReport from the CEO 08\nDelivering on our priorities 10\nCreating positive impact for our customers\n1 1\nand the South Australian community\n2023-24 highlights 12\nLooking forward 14\nStrategy map 2024-27 15\nHelping our customers overcome barriers to home ownership 16\nProviding more home loan options to meet more needs 18\nCustomer experience 22\nLearning and growth 23\nOrganisation chart 24\nOur Board 26\nOur Executive team 30\nCorporate governance 32\nStatutory information 36\nFinancials 38\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- Loan origination income amortisation 2,504 2,403\nDeposits with banks 221 121\nNOTE 8 Key management personnel\nTotal interest income 192,402 123,117\nKey Management Personnel of HomeStart include the Treasurer, members of the Board, the Chief Executive Officer and members of the Executive team\nInterest expense who have responsibility for the strategic direction and management of HomeStart.\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- A noteworthy record profit before tax of $31.2 million was While we want to help people into their own home, we\nachieved, representing a return on equity of 19.6% and our are also committed to ‘keeping people in home ownership’\nreturn to government for the year exceeded $60 million. wherever we possibly can with an empathetic approach to\nTotal loan settlements for the year were $422.6 million, our customers experiencing financial difficulty.\nalthough the loan book fell slightly to $2.23 billion.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- After 30 years\nDuring 2019-20 HomeStart reported to the Minster\nof operation, this for Transport, Infrastructure and Local Government\nand Minister for Planning the Hon Stephen Knoll MP.\npurpose remains clear Currently HomeStart reports to the Treasurer, the Hon\nRob Lucas MLC.\nand represents an\nHomeStart seeks to actively contribute towards broader\nState Government priorities, making South Australia an\nongoing source of value\naffordable place to live through the provision of innovative\nand targeted housing finance.\nfor the South Australian\nAccess to affordable and sustainable home finance is an\nGovernment and state. important component in ensuring the dream of owning a\nhome remains within reach for all South Australians.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- Board member remuneration 31000:2018) and recording of risks and controls through\ninformation is provided at Note 8 to the financial statements. a risk management system\n»\ncontinuous monitoring and reassessment of risks and\nBoard member benefits\ninternal controls, prompted by our risk management\nsystem’s interactive email capability and through regular\nDuring or since the 2019-20 financial year, no Board member\ndiscussion at executive and team level\nhas received or become entitled to receive a personal benefit\n»\n(other than a remuneration benefit included at Note 8 to organisation-wide feedback on existing and emerging risks\nthe financial statements) because of a contract made with\n»\ncomprehensive reporting to Executive, Audit Committee\nHomeStart by:\nand Board.\n»\nthe Board member\n»\nany organisation of which the Board member is a member\n22\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- [pages 22,23]\ng of risks and controls through\ninformation is provided at Note 8 to the financial statements. a risk management system\n»\ncontinuous monitoring and reassessment of risks and\nBoard member benefits\ninternal controls, prompted by our risk management\nsystem’s interactive email capability and through regular\nDuring or since the 2019-20 financial year, no Board member\ndiscussion at executive and team level\nhas received or become entitled to receive a personal benefit\n»\n(other than a remuneration benefit included at Note 8 to organisation-wide feedback on existing and emerging risks\nthe financial statements) because of a contract made with\n»\ncomprehensive reporting to Executive, Audit Committee\nHomeStart by:\nand Board.\n»\nthe Board member\n»\nany organisation of which the Board member is a member\n22\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- In 2019-20, HomeStart achieved the financial targets set by Asset and liability management\nthe State Government, including an operating profit before\nThe gross loan portfolio was stable during 2019-20 at $2.2\ntax of $31.2 million and a return on equity of 19.66%\nbillion ($2.2 billion, 2018-19).\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- These policies also govern the structure and approach to the\nHomeStart also maintains a general reserve for credit losses\nmanagement of our debt portfolio.\nof $10.7 million ($7.3 million, 2018-19), consistent with the\nAustralian Prudential Regulation Authority (APRA) prudential\nALCO oversees the management of asset price setting\nrisk management requirements of retaining sufficient\nand policy, and is ultimately responsible for the treasury\nretained earnings for capital adequacy purposes.\noperations of HomeStart.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- In 2020-21, HomeStart achieved the financial targets set by Market conditions continued to enable large volumes of\nthe State Government, including an operating profit before customers to refinance their loan to other major lenders,\ntax of $49.6 million and a return on equity of 31% against a which is a positive outcome closely aligned to HomeStart’s\ntarget of 9%. role and purpose in the market.\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- Gone are the days when the cost of money HomeStart generated an underlying profit for\nwas close to zero with HomeStart not only the year of just under $33.6m, compared to\nproviding credit to many South Australians to last year’s result of $40.7m which of course\nbuy a house but delivering profits that were was achieved in a ‘near zero’ interest rate\nout of kilter with what is expected of this environment.\n Source: `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)`\n- A noteworthy record profit before tax of $31.2 million was While we want to help people into their own home, we\nachieved, representing a return on equity of 19.6% and our are also committed to ‘keeping people in home ownership’\nreturn to government for the year exceeded $60 million. wherever we possibly can with an empathetic approach to\nTotal loan settlements for the year were $422.6 million, our customers experiencing financial difficulty.\nalthough the loan book fell slightly to $2.23 billion.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- In 2019-20, HomeStart achieved the financial targets set by Asset and liability management\nthe State Government, including an operating profit before\nThe gross loan portfolio was stable during 2019-20 at $2.2\ntax of $31.2 million and a return on equity of 19.66%\nbillion ($2.2 billion, 2018-19).\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- [Page 33]\nFinancials\nStatement of Comprehensive Income\nFor the year ended 30 June 2020\nHomeStart Finance $, no rounding\nStatement of Comprehensive Income\nFor the year ended 30 June 2020\n2020 2019\nNote $'000 $'000\nInterest income 4 104,630 111,703\nInterest expense 4 (25,820) (43,604)\nNet interest income 4 78,810 68,099\nOther income 5 11,256 11,627\nBroker fees (3,187) (3,446)\nEmployee benefits expenses 6 (12,733) (12,335)\nBad and impaired loans expense 10 (6,595) (1,470)\nDepreciation and amortisation expense 11 (2,202) (1,178)\nOther expenses 12 (6,969) (8,283)\nProfit before income tax equivalents and government guarantee fee expenses 58,380 53,014\nGovernment guarantee fee 9 (27,159) (29,727)\nProfit before income tax equivalents 31,221 23,287\nIncome tax equivalents expense 2.2 (9,366) (6,986)\nProfit after income tax equivalents 21,855 16,301\nOther Comprehensive Income\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- [Page 35]\nFinancials\nStatement of Changes in Equity\nFor the year ended 30 June 2020\nHomeStart Finance $, no rounding\nStatement of Changes in Equity\nFor the year ended 30 June 2020\nDerivatives\nRetained General reserve valuation\nearnings for credit losses reserve Total Equity\nNotes $'000 $'000 $'000 $'000\nBalance at 30 June 2018 155,335 8,084 (2,377) 161,042\nProfit after income tax equivalent for 2018-19 16,301 - - 16,301\nChange in fair value of derivatives 2.5.5 - - (1,825) (1,825)\nTotal comprehensive result for 2018-19 16,301 - (1,825) 14,476\nTransfer to/from credit loss reserve 26 778 (778) - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (16,301) - - (16,301)\nBalance at 30 June 2019 156,113 7,306 (4,202) 159,217\nAdjustment on initial application of AASB16 (545) - - (545)\nAdjusted balance at 1 July 2019 155,568 7,306 (4,202) 158,672\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- [pages 35,36,37]\n) - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (16,301) - - (16,301)\nBalance at 30 June 2019 156,113 7,306 (4,202) 159,217\nAdjustment on initial application of AASB16 (545) - - (545)\nAdjusted balance at 1 July 2019 155,568 7,306 (4,202) 158,672\nProfit after income tax equivalent for 2019-20 21,855 - - 21,855\nChange in fair value of derivatives 2.5.5 - - (247) (247)\nTotal comprehensive result for 2019-20 21,855 - (247) 21,608\nTransfer to/from credit loss reserve 26 (3,410) 3,410 - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (21,855) - - (21,855)\nBalance at 30 June 2020 152,158 10,716 (4,449) 158,425\nThe accompanying notes form part of these financial statements.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- We sponsored our employees in the Corporate John Oliver\nCup, finishing 8th – their best result yet, the Stadium Stomp Chief Executive Officer\nrunning up a gruelling 6 000 steps at Adelaide Oval, the\nMercer SuperCycle 7-day 1 000km cycling event, Life Be in\nIt Bocce in the Park, and the Mother’s Day Classic walk.\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- Number of notices served 0\nHomeStart continues to meet key requirements of WHS pursuant to WHS Act Section 90,\nlegislation and ensures policies and practices are updated Section 191 and Section 195\nin accordance with changes to legislation, or as a result of (provisional improvement,\nregular review. improvement and\nprohibition notices)\nDue to the pandemic the Premier enacted the SA Public\nNumber of prosecutions 0\nSector Mobilisation Policy in early 2020, to facilitate the\npursuant to WHS Act Part 2\nmobilisation of the public sector employees for deployment\nDivision 5\nin the event of a catastrophic disaster or major emergency\nin South Australia.\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- [Page 33]\nFinancials\nFinancials\nStatement of Comprehensive Income\nFor the year ended 30 June 2021\nHomeStart Finance $, no rounding\nStatement of Comprehensive Income\nFor the year ended 30 June 2021\n2021 2020\nNote $'000 $'000\nInterest income 4 93,234 104,630\nInterest expense 4 (12,917) (25,820)\nNet interest income 4 80,317 78,810\nOther income 5 16,298 11,256\nBroker fees (3,310) (3,187)\nEmployee benefits expenses 6 (13,430) (12,733)\nBad and impaired loans income/(expense) 10 1,952 (6,595)\nDepreciation and amortisation expense 11 (2,596) (2,202)\nOther expenses 12 (6,686) (6,969)\nProfit before income tax equivalents and government guarantee fee expenses 72,545 58,380\nGovernment guarantee fee 9 (22,937) (27,159)\nProfit before income tax equivalents 49,608 31,221\nIncome tax equivalents expense 2.2 (14,882) (9,366)\nProfit after income tax equivalents 34,726 21,855\nOther Comprehensive Income\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- [Page 35]\nFinancials\nFinancials\nStatement of Changes in Equity\nFor the year ended 30 June 2021\nHomeStart Finance $, no rounding\nStatement of Changes in Equity\nFor the year ended 30 June 2021\nRetained General reserve Derivatives\nearnings for credit losses valuation reserve Total Equity\nNotes $'000 $'000 $'000 $'000\nBalance at 30 June 2019 156,113 7,306 (4,202) 159,217\nAdjustment on initial application of AASB16 (545) - - (545)\nAdjusted balance at 1 July 2019 155,568 7,306 (4,202) 158,672\nProfit after income tax equivalent for 2019-20 21,855 - - 21,855\nChange in fair value of derivatives 2.5.5 - - (247) (247)\nTotal comprehensive result for 2019-20 21,855 - (247) 21,608\nTransfer to/from credit loss reserve 26 (3,410) 3,410 - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (21,855) - - (21,855)\nBalance at 30 June 2020 152,158 10,716 (4,449) 158,425\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- At HomeStart, we’ve risen to meet the needs of more HomeStart’s loan portfolio dipped slightly to $2.12bn\nSouth Australians who want to buy their own home over the 12 months.\nduring a challenging financial year, but knowing they\nHomeStart generated an underlying profit for the year\nneed support more than ever at a time that really hasn’t\nof $40.7m, slightly below last year’s underlying result\nbeen that normal at all.\nof $42.7m.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- [Page 34]\nFinancials\nHomeStart achieved an underlying profit before tax of $40.7m in 2021-22,\nslightly below the previous year of $42.7m.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- Once unrealised gains and debt provisioning changes were\nincluded, HomeStart achieved a record operating profit before tax of\n$55.7m ($49.6m 2020-21).\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $4.67 million, $3.95 million, 4.67 million, 3.95 million | 2025 2024\n$'000 $'000\nSoftware at cost 19,671 21,484\nAccumulated amortisation and impairment (17,223) (13,687)\nTotal intangible assets 2,448 7,797\nCarrying amount at 30 June 2024 7,797 10,212\nAdditions 3,181 2,908\nImpairment* (4,674) (3,950)\nAmortisation (3,856) (1,373)\nCarrying amount at 30 June 2025 2,448 7,797\n*Impairment expenses included $4.67 million ($3.95 million, 2023-24) for impairment of capitalised software. | `annual-reports/2024-25.pdf (https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF)` |\n| $3.95 million, $0 million, 3.95 million, 0 million | 2024 2023\n$'000 $'000\nSoftware at cost 21,484 18,577\nAccumulated amortisation and impairment (13,687) (8,365)\nTotal intangible assets 7,797 10,212\nCarrying amount at 30 June 2023 10,212 8,212\nAdditions 2,908 3,690\nImpairment* (3,950) -\nAmortisation (1,373) (1,690)\nCarrying amount at 30 June 2024 7,797 10,212\n*Impairment expenses included $3.95 million ($0 million, 2022-23) for impairment of capitalised software. | `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)` |\n| $2.2\n, $31.2 million, $2.2 billion, 31.2 million, 2.2 billion | In 2019-20, HomeStart achieved the financial targets set by Asset and liability management\nthe State Government, including an operating profit before\nThe gross loan portfolio was stable during 2019-20 at $2.2\ntax of $31.2 million and a return on equity of 19.66%\nbillion ($2.2 billion, 2018-19). | `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)` |\n| $10.7 million, $7.3 million, 10.7 million, 7.3 million | These policies also govern the structure and approach to the\nHomeStart also maintains a general reserve for credit losses\nmanagement of our debt portfolio.\nof $10.7 million ($7.3 million, 2018-19), consistent with the\nAustralian Prudential Regulation Authority (APRA) prudential\nALCO oversees the management of asset price setting\nrisk management requirements of retaining sufficient\nand policy, and is ultimately responsible for the treasury\nretaine | `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)` |\n| $114.3 million, 114.3 million | [Page 6]\nReport from the Chair & CEO\nFollowing its announcement in the 2019-20 State Budget, days a week and over 50% of our people have taken up that\nwe have been offering the Starter Loan, which this year opportunity.\nallowed us to help 378 low-to-moderate income earners\nOur two employee engagement surveys based on the\ninto home ownership, representing $114.3 million in new\nAscender HCM Employee Lifecycle Engagement Survey (the\nlending. | `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)` |\n| $6.7 million, $10.4 million, 6.7 million, 10.4 million | Borrowings and leases 37,589 19,926 92,740 1,901,959 722,841 2,775,055 2,224,062\nOther financial liabilities - 1,690 4,265 - - 5,955 5,955\nThe contractual amount outstanding on loans and advances that have been written off, but were still subject to enforcement activity was $6.7 million as at\nTotal liabilities\n30 June 2024 ($10.4 million, 2022-23).\n(contractual maturity dates) 43,639 21,616 97,005 1,901,959 722,841 2,787,060 2,236,067\n31.2.2 Deri | `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)` |\n| $1.5 million, $1.5m, 1.5 million | 2.5.4.3 Impairment and revaluation\nAll non-current tangible assets are valued at written down current cost and revaluation of non-current assets or group of assets is only performed when its\nfair value at the time of acquisition is greater than $1.5 million ($1.5m, 2018-19) and estimated useful life is greater than three years. | `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)` |\n| $1.5 million, 1.5 million | The carrying amount of non-financial assets with a fair value at the time of acquisition that was less than $1.5 million ($1.5 million, 2018-19) and had an\nestimated useful life less than three years, are deemed to approximate fair value. | `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)` |\n| $1.5 million, 1.5 million | Where the cost at the time of acquisition is less than $1.5 million ($1.5 million, 2019-\n20) and the estimated useful life of the asset is less than 3 years, its cost less accumulated depreciation is considered to represent its fair value (deemed\nfair value) and no revaluation is performed. | `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)` |\n| $1.5 million, 1.5 million | The carrying amount of non-financial assets with a fair value at the time of acquisition that was less than $1.5 million ($1.5 million, 2019-20) and had an\nestimated useful life less than three years, are deemed to approximate fair value. | `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)` |\n| $1.5 million, 1.5 million | The carrying amount of non-financial assets with a fair value at the time of acquisition that was less than $1.5 million ($1.5 million, 2020-21) or had an\nestimated useful life less than three years, are deemed to approximate fair value. | `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)` |\n| $1.5 million, 1.5 million | Where the cost at the time of acquisition is less than $1.5 million ($1.5 million,\n2021-22) or the estimated useful life of the asset is less than 3 years, its cost less accumulated depreciation is considered to represent its fair value\n(deemed fair value) and no revaluation is performed. | `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)` |\n| $1.5 million, 1.5 million | The carrying amount of non-financial assets with a fair value at the time of acquisition that was less than $1.5 million ($1.5 million, 2021-22) or had an\nestimated useful life less than three years, are deemed to approximate fair value. | `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)` |\n| $1.5 million, 1.5 million | Where the cost at the time of acquisition is less than $1.5 million ($1.5 million, 2023-\n24) or the estimated useful life of the asset is less than 4 years, its cost less accumulated depreciation is considered to represent its fair value (deemed fair\nvalue) and no revaluation is performed. | `annual-reports/2024-25.pdf (https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF)` |\n| $1.5 million, 1.5 million | The carrying amount of non-financial assets with a fair value at the time of acquisition that was less than $1.5 million ($1.5 million, 2023-24) or had an\nestimated useful life less than three years, are deemed to approximate fair value. | `annual-reports/2024-25.pdf (https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF)` |\n| $0 , $19,999 , $20,000 , $39,999 , $40,000 , $59,999 | No.\n$0 - $19,999 2 1 Consultants\n$20,000 - $39,999 3 3 The number of consultancies and dollar amount paid/payable (included in Other 2024 2024 2023 2023\n$40,000 - $59,999 3 3 expenses) that fell within the following bands:\nNo. $'000 No. $'000\nTotal number of members 8 7\nBelow $10 000 1 2 - -\n$10 000 or above 5 406 4 112\nThe total remuneration received and receivable by members was $0.259 million ($0.275 million, 2022-23) which includes sitting fe | `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)` |\n| $49.6 million, 49.6 million | In 2020-21, HomeStart achieved the financial targets set by Market conditions continued to enable large volumes of\nthe State Government, including an operating profit before customers to refinance their loan to other major lenders,\ntax of $49.6 million and a return on equity of 31% against a which is a positive outcome closely aligned to HomeStart’s\ntarget of 9%. role and purpose in the market. | `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)` |\n| $33.6m, $40.7m | Gone are the days when the cost of money HomeStart generated an underlying profit for\nwas close to zero with HomeStart not only the year of just under $33.6m, compared to\nproviding credit to many South Australians to last year’s result of $40.7m which of course\nbuy a house but delivering profits that were was achieved in a ‘near zero’ interest rate\nout of kilter with what is expected of this environment. | `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)` |\n| $31.2 million, $60 million, $422.6 million, $2.23 billion, 31.2 million, 60 million | A noteworthy record profit before tax of $31.2 million was While we want to help people into their own home, we\nachieved, representing a return on equity of 19.6% and our are also committed to ‘keeping people in home ownership’\nreturn to government for the year exceeded $60 million. wherever we possibly can with an empathetic approach to\nTotal loan settlements for the year were $422.6 million, our customers experiencing financial difficulty.\nalth | `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)` |\n| $2.2\n, $31.2 million, $2.2 billion, 31.2 million, 2.2 billion | In 2019-20, HomeStart achieved the financial targets set by Asset and liability management\nthe State Government, including an operating profit before\nThe gross loan portfolio was stable during 2019-20 at $2.2\ntax of $31.2 million and a return on equity of 19.66%\nbillion ($2.2 billion, 2018-19). | `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)` |\n\n## Key Achievements\n\n- [Page 9]\nOur Organisation 09\nOur Organisation\nOOuur rs tsrattreagtye 2g01y8 -22002118-21\nThis strategy map highlights how we achieve our goals:\nThis strategy map highlights how we achieve our goals:\nO U R R E A S O N F O R B E I N G :\nT O M A K E H O M E O W N E R S H I P\nA R E A L I T Y F O R M O R E P E O P L E\nI N M O R E W A Y S\ne\nc\nen\np\neri\nImprove\nm\ner\nEx\nsus\nfi\nt\nn\na\na\nin\nn\na\nc\nb\nia\nil\nl\ni ty\no\nCust\ne c e\nFINA\np\nN\nl e\nCIAL p In r c o r d e u a c se ti v o i u ty r\nO\nu r\nP\ne o pl\nG p r o o r w tfo t l h io e Cust o m\ner\nEx p eri en Le b v ri o e s r u k a n w g d e i a t h c ri r i e e n s d it\no\ne\nP h\nO\nu r\nho\nn\nm\nI\nu\nn\nm\nc\ne\nr\nb\no\ne\ne\nw\na\nr\ns\nn\ne\no\ne\nf\nr s n &\nGr o\nwt\ncu\nE\ns\nn\nt\ns\no\nu\nm\nre\ne r\no financial\nCU\nC\nS\nO\nT\nM\nO\nM\nM\nU\nER\nN I\nA\nTY\nND\no\nwt h\nIncrease n n\no v\nati\nsustainability\nGr customer Create I\no n\n& satisfaction\nm\no\np\nw\no\na\nr\nt\nn\ne\nh\ne\nw\nh\nrs\no\na\nh\nm\ny\ni\ns\np\ne\nati\nv\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- Consultancy Expenditure\nConsultant Purpose of Consultancy Number Cost $’000\nTotal consultancies below $10 000 Various 2 7\nTotal consultancies $10 000 and above\nBrett & Watson Actuary review 1 17\nGlobal Centre for Modern Ageing Market research 1 25\nTotal consultancies 4 49\nStatutory information\nWork Health & Safety (WHS) • continued ergonomic assessments, in the workplace\nand for work from home employees\nHomeStart is committed to ensuring and maintaining a\nsafe work environment, with a focus on an injury-free • paid COVID-19 leave\nworkplace while providing an environment where there • site and access evaluation for vision impaired\nis a high level of engagement. employees\nHomeStart continues to meet key requirements of WHS • Healthy Minds program delivered to all employees\nlegislation and ensures the WHS Manual is updated\n• review of Disability Access and Inclusion Plan.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- In terms of training achievements:\n• Our employees dedicated a total of 645 hours to\nregulatory compliance training.\n• 32 individuals completed the “Seven Secrets to a\nHealthy Mind” online course.\n• 20% of our workforce remain accredited in\nMental Health First Aid (MHFA).\n• CPR training was provided to 13 employees.\n• We facilitated training to 122 employees in\nPhysical Security.\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- [Page 10]\n10\n2022-23 Highlights\nHomeStart entered the second financial year of its three-year strategic plan\nand delivered strong results across all four key areas of strategic perspectives\n– Financial, Customer, Process and People.\n Source: `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)`\n- To further support engagement, in addition to our\n30 day onboarding survey, we have implemented\n• 100% of leaders completed Psychosocial Hazards\n60 and 90 day onboarding surveys.\n Source: `annual-reports/2024-25.pdf (https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF)`\n- [Page 3]\nLetter of transmittal\nLetter of\ntransmittal\n24 September 2020\nTreasurer the Hon Rob Lucas MLC\nParliament House\nNorth Terrace\nAdelaide SA 5000\nDear Treasurer,\nHomeStart Finance 2019-20 Annual Report\nIt gives me great pleasure to present a summary of HomeStart’s achievements over the 2019-20 financial year.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- Table 2: Agency gross workers compensation\nActivities to support a safe work environment include: expenditure for 2020-21 compared with 2019-20\nYear Expense $’000\n»\nonsite trained Mental Health First Aid Officers and First Aid\n2019-20 40\nOfficers\n2020-21 0\n»\nregular emergency evacuation drills\n»\nannual influenza vaccination program\n»\nprovision of online training; mandatory and optional\nopportunities\n»\nprovision of the Employee Assistance Program\n»\nconducting worksite inspections across all locations\n»\nconducting ergonomic assessments, in the workplace and\nfor work from home employees\n»\nsupported the mobilisation of employees under the new\nPublic Sector Mobilisation Policy to fill shortages in response\nto the pandemic\n»\nCOVID-19 hand hygiene online training delivered.\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- [Page 18]\nLearning & Growth\n• Our Employee Value Proposition focused on “Work that Matters”,\n“Work to Suit Your Lifestyle” and “Work to Grow”, supporting\ncareer progression\n• We further expanded our Work, Health and Safety (WHS) training\nprogram with nearly 20 percent of our workforce undertaking the\ntraining during the year\n• We continued our People Leader coaching programs and our\nNext Generation emerging leaders’ program\n• We established a Reconciliation Action Plan Working Group\n• Our team participated in the ‘I Work for SA’ survey.\n• We provided onsite Mental Health First Aid Officer and First Aid\nOfficer training\n• Healthy Minds program delivered to all employees\n• Wellbeing activities held throughout the year that proactively\nsupported the wellbeing of our employees\nEngagement surveys Our workforce\n• Employee engagement increased 2% to 51% Women\n79%, the highest since 2018\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- [Page 4]\n4\nReport\nContents\nReport from the Chair 05\nReport from the CEO 07\nOur Journey 09\n2022-23 Highlights 10\nOur Strategy 2021-24 11\nHelping all South Australians 12\nHow we’re making home ownership 13\na reality for more South Australians\nCommunity Engagement 20\nLearning and Growth 21\nOrganisational Chart 22\nOur Executive Team 23\nOur Board 25\nBoard Attendance 28\nCorporate Governance 29\nStatutory Information 33\nFinancials 37\n Source: `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)`\n- [Page 11]\nOur Strategy\n2021-24\nLAICNANIF\nREMOTSUC\nSSECORP\nELPOEP\n11\nMeet financial\ntargets\nGrow the portfolio Manage risk\nIncrease number\nof home owners\nImprove customer Make more people\nhome ownership ‘home loan ready’\njourney\nEnable digital Improve Create innovative\ncustomer end-to-end customer customer\nexperience experience solutions\nDeliver technology\nroadmap\nIncrease capability Invest in Build culture of\nfor change our people achievement\nConnect to\nour purpose\n Source: `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)`\n- [Page 21]\n21\nLearning and\nGrowth\nDuring the 2022-23 financial year, HomeStart In addition, we delivered Healthy Minds\ncontinued to foster a strong culture of learning training to more than 100 team members and\nand growth throughout the organisation to the Health Minds Masterclass to more than 20\nsupport the development of our people, so leaders.\nthey can realise their potential and make a\nEmployee Engagement\nreal difference for our customers and the\ncommunity. • Overall average Employee\nEngagement Score: 79%\nMaintaining a positive culture remained critical\nto HomeStart’s success, particularly during a • Increase in Employee Assistance\nyear of significant evolution and demand for Programs: 100%\nour home loans.\n Source: `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)`\n- [Page 4]\nContents\nMessage from the Chair 05\nMessage from the CEO 06\nStrategic Plan 2024-27 07\n2024-25 highlights 08\nHomeStart’s role 09\nHomeStart’s customers 1 0\nHomeStart’s loans 1 1\nCustomer and community impact 13\nLearning and growth 14\nOrganisation chart 15\nOur Board 16\nOur Executive team 19\nCorporate governance 20\nStatutory information 23\nFinancials 25\n Source: `annual-reports/2024-25.pdf (https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF)`\n\n## Key Issues, Risks, and Recommendations\n\n- Board member remuneration 31000:2018) and recording of risks and controls through\ninformation is provided at Note 8 to the financial statements. a risk management system\n»\ncontinuous monitoring and reassessment of risks and\nBoard member benefits\ninternal controls, prompted by our risk management\nsystem’s interactive email capability and through regular\nDuring or since the 2019-20 financial year, no Board member\ndiscussion at executive and team level\nhas received or become entitled to receive a personal benefit\n»\n(other than a remuneration benefit included at Note 8 to organisation-wide feedback on existing and emerging risks\nthe financial statements) because of a contract made with\n»\ncomprehensive reporting to Executive, Audit Committee\nHomeStart by:\nand Board.\n»\nthe Board member\n»\nany organisation of which the Board member is a member\n22\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- [pages 22,23]\ng of risks and controls through\ninformation is provided at Note 8 to the financial statements. a risk management system\n»\ncontinuous monitoring and reassessment of risks and\nBoard member benefits\ninternal controls, prompted by our risk management\nsystem’s interactive email capability and through regular\nDuring or since the 2019-20 financial year, no Board member\ndiscussion at executive and team level\nhas received or become entitled to receive a personal benefit\n»\n(other than a remuneration benefit included at Note 8 to organisation-wide feedback on existing and emerging risks\nthe financial statements) because of a contract made with\n»\ncomprehensive reporting to Executive, Audit Committee\nHomeStart by:\nand Board.\n»\nthe Board member\n»\nany organisation of which the Board member is a member\n22\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- Changes from financing cash flows\nProceeds from borrowings 75,214 300,000 - - 375,214\nHomeStart’s credit risk management processes are overseen by the Board, Audit Committee, ALCO and Board Credit Sub-Committee.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- The Audit Committee is\nClosing balance at 30 June 2022 175,728 1,756,198 2,288 162,874 2,097,088 responsible for overseeing the compliance and adherence to approved lending and arrears management policies.\n(b) Risk control and mitigation policies\nHomeStart manages, limits and controls credit risks wherever they are identified.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- [Page 28]\n28\nBoard Attendance\nMember Board Attendance\nEligible to attend Meetings attended\nJ Kouts (Chair) 11 11\nC Ward (Deputy) 11 11\nS Berggren 10 10\nS Edwards 11 11\nA Seaton 11 10\nP Kolarz 11 11\nD Royans (Term on Board ended in Dec 22) 6 6\nMember Asset & Liability Committee Attendance\nEligible to attend Meetings attended\nC Ward (Chair) 12 12\nS Berggren 11 11\nS Edwards 12 12\nJ Kouts (Alternate member) 0 0\nMember Audit and Risk Committee Attendance\nEligible to attend Meetings attended\nA Seaton (Chair) 7 7\nP Kolarz 7 7\nC Ward (Alternate member) 3 3\nD Royans (Term on Board ended in Dec 22) 4 4\n Source: `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)`\n- [pages 32,33,34,35,36,37,38]\ncontrols are regularly reviewed\nInternal and external audit\nthrough the risk management framework\nto ensure their adequacy and to identify any External audit is undertaken by the\nareas of improvement.\n Source: `annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)`\n- [Page 18]\nBoard attendance data\nBoard attendance\nEligible to attend Meetings attended\nJim Kouts 11 11\nChris Ward 11 11\nAndrew Seaton 11 11\nShanti Berggren 11 11\nSue Edwards 6 6\nStella Thredgold 11 10\nRichard Bryant 11 10\nAsset and Liability Committee attendance\nEligible to attend Meetings attended\nChris Ward 11 11\nShanti Berggren 11 11\nSue Edwards 6 6\nStella Thredgold (Alternate) 5 5\nAudit and Risk Committee attendance\nEligible to attend Meetings attended\nAndrew Seaton 7 7\nStella Thredgold 7 6\nRichard Bryant 7 7\n18\n Source: `annual-reports/2024-25.pdf (https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF)`\n- Board attendance data\nBoard attendance\nEligible to attend\nMeetings attended\nJim Kouts\n11\n11\nChris Ward\n11\n11\nAndrew Seaton\n11\n11\nShanti Berggren\n11\n11\nSue Edwards\n6\n6\nStella Thredgold\n11\n10\nRichard Bryant\n11\n10\nAsset and Liability Committee attendance\nEligible to attend\nMeetings attended\nChris Ward\n11\n11\nShanti Berggren\n11\n11\nSue Edwards\n6\n6\nStella Thredgold (Alternate)\n5\n5\nAudit and Risk Committee attendance\nEligible to attend\nMeetings attended\nAndrew Seaton\n7\n7\nStella Thredgold\n7\n6\nRichard Bryant\n7\n7\nOur Executive team\nAndrew Mills  |  Chief Executive Officer\nAndrew Mills became Chief Executive Officer in January 2022, having previously held senior executive positions across the organisation over the past decade.\n Source: `pages/annual-reports-index__02.html (https://www.homestart.com.au/about/annual-report/Annual-Report-2024-25)`\n- Board Attendance 2023-24\nBoard attendance\nMember\nEligible to attend\nMeetings attended\nJ Kouts (Chair)\n11\n11\nC Ward (Deputy)\n11\n11\nS Berggren\n11\n10\nS Edwards\n11\n11\nA Seaton\n11\n9\nP Kolarz\n6\n6\nS Thredgold\n5\n5\nR Bryant\n1\n1\nAsset & Liability Committee attendance\nMember\nEligible to attend\nMeetings attended\nC Ward (Chair)\n11\n11\nS Berggren\n11\n10\nS Edwards\n11\n11\nJ Kouts (Alternate member)\n11\n0\nAudit & Risk Committee attendance\nMember\nEligible to attend\nMeetings attended\nA Seaton (Chair)\n7\n7\nS Thredgold\n3\n3\nR Bryant\n1\n1\nP Kolarz\n4\n4\nC Ward (Alternate member)\n6\n6\nOur Executive Team\nAndrew Mills\nChief Executive Officer\nAndrew Mills started as Chief Executive Officer in January 2022, having previously held senior executive positions across the organisation over the past decade.\n Source: `pages/annual-reports-index__03.html (https://www.homestart.com.au/about/Annual-Report/Annual-Report-2023-24)`\n- [Page 29]\nBoard Attendance 2023-24\nMember Board attendance\nEligible to attend Meetings attended\nJ Kouts (Chair) 11 11\nC Ward (Deputy) 11 11\nS Berggren 11 10\nS Edwards 11 11\nA Seaton 11 9\nP Kolarz 6 6\nS Thredgold 5 5\nR Bryant 1 1\nMember Asset & Liability Committee attendance\nEligible to attend Meetings attended\nC Ward (Chair) 11 11\nS Berggren 11 10\nS Edwards 11 11\nJ Kouts (Alternate member) 11 0\nMember Audit & Risk Committee attendance\nEligible to attend Meetings attended\nA Seaton (Chair) 7 7\nS Thredgold 3 3\nR Bryant 1 1\nP Kolarz 4 4\nC Ward (Alternate member) 6 6\n29\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- [Page 56]\nHomeStart Finance HomeStart Finance\nNotes to and forming part of the Financial Statements Notes to and forming part of the Financial Statements\nFor the year ended 30 June 2024 For the year ended 30 June 2024\n(b) Other Key Management Personnel NOTE 11 Depreciation, amortisation and impairment expense\nThe following persons also held positions of authority and responsibility for planning, directing and controlling the activities of HomeStart, directly or indirectly See accounting policy in notes 2.5.4.2 and 2.5.4.4.\nfor the entire financial year (unless otherwise indicated): 2024 2023\n$'000 $'000\nMr Andrew Mills - Chief Executive Officer Other office and computer equipment 340 326\nMr Braden Naylor - Chief Financial Officer (until 18 September 2023) Leasehold improvements 275 275\nMr Simon Olifent - Chief Financial Officer (from 22 January 2024) Right of use buildings 827 722\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- [Page 57]\nHomeStart Finance HomeStart Finance\nNotes to and forming part of the Financial Statements Notes to and forming part of the Financial Statements\nFor the year ended 30 June 2024 For the year ended 30 June 2024\n(b) Other Key Management Personnel NOTE 11 Depreciation, amortisation and impairment expense\nThe following persons also held positions of authority and responsibility for planning, directing and controlling the activities of HomeStart, directly or indirectly See accounting policy in notes 2.5.4.2 and 2.5.4.4.\nfor the entire financial year (unless otherwise indicated): 2024 2023\n$'000 $'000\nMr Andrew Mills - Chief Executive Officer Other office and computer equipment 340 326\nMr Braden Naylor - Chief Financial Officer (until 18 September 2023) Leasehold improvements 275 275\nMr Simon Olifent - Chief Financial Officer (from 22 January 2024) Right of use buildings 827 722\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- SAFA Cash Management Fund (Wyatt) 1,501 (150) 150\nThe effectiveness of HomeStart’s market risk management framework is monitored via compliance and reporting processes and independent review by Total increase/(decrease) in profit before tax and equity 1,501 (150) 150\ninternal audit.\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- Information security risk management\nDeloitte conducted the operational internal audit function for\nHomeStart has a Cyber Security Program to safeguard against 2019-20 which was based on a three-year rolling audit plan.\ninformation security risk as outlined in the standard ISO/IEC\nThe audit of new lending and arrears is conducted in-house,\n27001:2013 Information Security Management.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Fair value of subsidised loans and advances 2.5.3\n2022 2021\nLoan origination fees received or receivable 2.3.4 $'000 $'000\nSalaries and wages 10,940 10,808\nLoan origination fees paid or payable 2.4.2 Long service leave (LSL) (1) 32\nAnnual leave 203 206\nProvision for impairment of loans and advances 2.5.3 Employment on-costs – superannuation* 1,045 1,005\nEmployment on-costs – other 635 591\nDerivative financial instruments 2.5.5, 31.2.2, 32.2\nWorkers compensation 69 -\nBoard and committee fees 269 249\nClassification of financial instruments: assessment of the business model within which the instruments are held and 2.5.2, 2.5.3\nTotal employee benefits expenses 13,160 12,891\nassessment of whether the contractual terms of the financial instruments are SPPI on the principal amount outstanding.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- [Page 41]\nHomeStart Finance HomeStart Finance\nStatement of Changes in Equity Statement of Cash Flows\nFor the year ended 30 June 2022 For the year ended 30 June 2022\nRetained General reserve Derivatives\nearnings for credit losses valuation reserve Total Equity Cash flows from operating activities\nNotes $'000 $'000 $'000 $'000\nNotes $'000 $'000\nCash inflows 2022 2021\nBalance at 30 June 2020 152,158 10,716 (4,449) 158,425\nInterest received on loans and advances 84,529 88,733\nProfit after income tax equivalent for 2020-21 34,726 - - 34,726\nFees and commissions received 2,011 1,892\nChange in fair value of derivatives 2.5.5 - - 3,180 3,180\nBad debts recovered 123 162\nTotal comprehensive result for 2020-21 34,726 - 3,180 37,906\nCommunity Service Obligation subsidy received from SA Government 7,964 7,553\nTransfer to/from credit loss reserve 26 10,716 (10,716) - -\nOther receipts 2,780 1,203\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n- Combined with the\norganisational focus of delivering social\n$3,250\nobligations to our customers within a\ncommercial framework and prudent risk $3,000\nmanagement, HomeStart continues to\nensure long-term value for all. $2,750\nHomeStart received a Community Service\n$2,500\nObligation (CSO) reimbursement of $8.8m\nin 2023-24 ($5.2M, 2022-23) recognising $2,250\nthe cost of providing our non-commercial\nactivities.\n Source: `other-pdfs/R-24-501247.pdf (https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF)`\n- 2020 2019\n$'000 $'000\nFees and charges 2,812 2,734\nBad debts recovered 127 146\nUnrealised gain in fair value of loans at FVTPL* 450 -\nRealised change in fair value of loans at FVTPL 495 412\nEquityStart grant 34 1,343\nCommunity Service Obligation (CSO) subsidy 7,256 6,921\nOther 82 71\nTotal other income 11,256 11,627\n*The shared appreciation component of the Breakthrough and Shared Equity Option Loan is measured at fair value through profit or loss.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- 2020 2019\n$'000 $'000\nSalaries and wages 10,750 10,054\nLong service leave (LSL) 48 240\nAnnual leave 243 75\nEmployment on-costs* – superannuation 1,032 961\nEmployment on-costs – other 567 553\nWorkers compensation (171) 188\nBoard and committee fees 264 264\nTotal employee benefits expenses 12,733 12,335\n*The superannuation employment on-cost charge represents HomeStart's contribution to superannuation plans in respect of current services of current\nemployees.\n Source: `annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)`\n- 2021 2020\n$'000 $'000\nFees and charges 2,538 2,812\nBad debts recovered 162 127\nUnrealised gain in fair value of loans at FVTPL* 4,883 450\nRealised change in fair value of loans at FVTPL 1,087 495\nEquityStart grant - 34\nCommunity Service Obligation (CSO) subsidy 7,553 7,256\nOther 75 82\nTotal other income 16,298 11,256\n*The shared appreciation component of the Breakthrough and Shared Equity Option Loan is measured at fair value through profit or loss.\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- 2021 2020\n$'000 $'000\nSalaries and wages 11,298 10,750\nLong service leave (LSL) 32 48\nAnnual leave 206 243\nEmployment on-costs* – superannuation 1,054 1,032\nEmployment on-costs – other 591 567\nWorkers compensation - (171)\nBoard and committee fees 249 264\nTotal employee benefits expenses 13,430 12,733\n*The superannuation employment on-cost charge represents HomeStart's contribution to superannuation plans in respect of current services of current\nemployees.\n Source: `annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)`\n- Fees and charges 2,656 2,538\nBad debts recovered 123 162\n2.11 Accounting judgements, estimates and assumptions Unrealised gain in fair value of loans at FVTPL* 14,350 4,883\nRealised change in fair value of loans at FVTPL 2,484 1,087\nThe preparation of the financial statements requires the use of certain accounting estimates and requires HomeStart to exercise its judgement in the Community Service Obligation (CSO) subsidy 7,964 7,553\nprocess of applying HomeStart’s accounting policies.\n Source: `annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2019-20.pdf` - annual-reports - https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf\n- `annual-reports/2020-21.pdf` - annual-reports - https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf\n- `annual-reports/2021-22.pdf` - annual-reports - https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF\n- `annual-reports/2022-23.pdf` - annual-reports - https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF\n- `strategies/Strategic-Plan-2024-27.pdf` - strategies - https://www.homestart.com.au/getmedia/da243564-90fc-4b2f-952b-3dc22aeeab3c/Strategic-Plan-2024-27.pdf\n- `strategies/strategy-quick-guide-strategy-map-2024-27.pdf` - strategies - https://www.homestart.com.au/getmedia/2aeda983-bda4-4ced-96b0-ea069814af60/strategy-quick-guide-strategy-map-2024-27.pdf\n- `pages/about.html` - pages - https://www.homestart.com.au/about\n- `pages/announcements-index.html` - pages - https://www.homestart.com.au/privacy\n- `pages/announcements-index__21.html` - pages - https://www.homestart.com.au/privacy\n- `pages/annual-reports-index.html` - pages - https://www.homestart.com.au/about/annual-report\n- `pages/annual-reports-index__00.html` - pages - https://www.homestart.com.au/about/annual-report\n- `pages/annual-reports-index__01.html` - pages - https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF\n- `pages/annual-reports-index__02.html` - pages - https://www.homestart.com.au/about/annual-report/Annual-Report-2024-25\n- `pages/annual-reports-index__03.html` - pages - https://www.homestart.com.au/about/Annual-Report/Annual-Report-2023-24\n- `pages/annual-reports-index__04.html` - pages - https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF\n- `pages/annual-reports-index__05.html` - pages - https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF\n- `pages/annual-reports-index__06.html` - pages - https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf\n- `pages/annual-reports-index__07.html` - pages - https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf\n- `pages/annual-reports-index__08.html` - pages - https://www.homestart.com.au/getmedia/d16e5a2a-7e66-47a9-9d86-38b24bec1474/R-19-11174.PDF\n- `pages/annual-reports-index__09.html` - pages - https://www.homestart.com.au/getmedia/18857f3a-ec86-4d8b-9451-39f5197c49b0/R-19-18-HomeStart-Finance-Annual-Report-2017-18.pdf\n- `pages/annual-reports-index__10.html` - pages - https://www.homestart.com.au/getmedia/de3ab369-8d1f-4e5c-b537-9b888c308e82/R-19-19-HomeStart-Finance-Annual-Report-2016-17.pdf\n- `pages/annual-reports-index__11.html` - pages - https://www.homestart.com.au/getmedia/2f28ad90-244a-415c-992b-03a2659a6765/R-19-20-HomeStart-Finance-Annual-Report-2015-16.pdf\n- `pages/annual-reports-index__12.html` - pages - https://www.homestart.com.au/getmedia/b6e68532-6727-4452-9190-3bf8f9de8689/R-19-21-HomeStart-Finance-Annual-Report-2014-15.pdf\n- `pages/annual-reports-index__13.html` - pages - https://www.homestart.com.au/getmedia/ff49cce4-2c0a-48bb-8764-6b38210343ce/R-19-22-HomeStart-Finance-Annual-Report-2013-14.pdf\n- `pages/annual-reports-index__14.html` - pages - https://www.homestart.com.au/getmedia/6bf3ec20-9c7e-4741-8e67-c1418516bb4e/R-19-23-HomeStart-Finance-Annual-Report-2012-13.pdf\n- `pages/annual-reports-index__15.html` - pages - https://www.homestart.com.au/getmedia/4c9a3ac0-3107-45b8-a5dc-21f8d44c008a/R-19-24-HomeStart-Finance-Annual-Report-2011-12.pdf\n- `pages/annual-reports-index__16.html` - pages - https://www.homestart.com.au/getmedia/0ed11f51-0c50-4919-b54f-4409eb4a1f7a/R-19-25-HomeStart-Finance-Annual-Report-2010-11.pdf\n- `pages/contact.html` - pages - https://www.homestart.com.au/contact-us\n- `pages/homepage.html` - pages - https://www.homestart.com.au/\n- `pages/news-latest.html` - pages - https://www.homestart.com.au/news\n- `pages/strategies-index.html` - pages - https://www.homestart.com.au/about/our-strategy\n- `pages/strategies-index__17.html` - pages - https://www.homestart.com.au/about/our-strategy\n- `pages/strategies-index__18.html` - pages - https://www.homestart.com.au/getmedia/da243564-90fc-4b2f-952b-3dc22aeeab3c/Strategic-Plan-2024-27.pdf\n- `pages/strategies-index__19.html` - pages - https://www.homestart.com.au/getmedia/2aeda983-bda4-4ced-96b0-ea069814af60/strategy-quick-guide-strategy-map-2024-27.pdf\n- `pages/strategies-index__20.html` - pages - https://www.homestart.com.au/about/Our-strategy\n- `other-pdfs/R-24-501247.pdf` - other-pdfs - https://www.homestart.com.au/getmedia/672b19cb-376a-4336-8649-c69659319dec/R-24-501247.PDF\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# HomeStart Finance - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:42:56.387096+00:00\n**Entity ID**: S-SA-028\n**Jurisdiction**: South Australia\n**Portfolio**: Housing\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 37\n- Unique legislation references found: 19\n\n| Type | Count |\n|---|---:|\n| Act | 14 |\n| Regulation | 5 |\n\n## Legislation References\n\n### Public Finance and Audit Act 1987\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 27\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+Finance+and+Audit+Act+1987\n\n**Sources**:\n- `annual-reports/2019-20.pages.jsonl`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/R-24-501247.pages.jsonl`\n\n**Evidence contexts**:\n- ge 32]\nFinancials\nCertification of the\nFinancial Statements\nFor the year ended 30 June 2020\nWe certify that the attached general purpose financial statements for HomeStart Finance:\n»\ncomply with relevant Treasurer’s Instructions issued under section 41 of the Public Finance\nand Audit Act 1987, and relevant Australian Accounting Standards;\n»\nare in accordance with the accounts and records of HomeStart Finance; and\n»\npresent a true and fair view of the financial position of HomeStart Finance as at 30 June\n2020 and the results of its operations and c\n Source: `annual-reports/2019-20.pages.jsonl`\n- to and forming part of the Financial Statements\nFor the year ended 30 June 2020\nNOTE 2 Significant accounting policies\n2.1 Basis of preparation\nThe financial statements are general purpose financial statements prepared in compliance with:\n- Section 23 of the Public Finance and Audit Act 1987;\n- Treasurer's Instructions and Accounting Policy Statements issued by the Treasurer under the Public Finance and Audit Act 1987; and\n- relevant Australian Accounting Standards.\nHomeStart has applied Australian Accounting Standards that are applicable to for-\n Source: `annual-reports/2019-20.pages.jsonl`\n- of preparation\nThe financial statements are general purpose financial statements prepared in compliance with:\n- Section 23 of the Public Finance and Audit Act 1987;\n- Treasurer's Instructions and Accounting Policy Statements issued by the Treasurer under the Public Finance and Audit Act 1987; and\n- relevant Australian Accounting Standards.\nHomeStart has applied Australian Accounting Standards that are applicable to for-profit entities, as HomeStart is a for-profit entity. The financial statements\nare prepared based on a 12 month reporting period\n Source: `annual-reports/2019-20.pages.jsonl`\n- the following bands:\nNo. $'000 No. $'000\nBelow $10 000 - - 2 12\n$10 000 or above 5 143 2 48\nTotal 5 143 4 60\nNOTE 13 Auditor's remuneration\n2020 2019\n$'000 $'000\nAudit fees paid/payable to the Auditor-General’s Department relating to work\nperformed under the Public Finance and Audit Act 1987 183 158\nTotal 183 158\nNo other services were provided by the Auditor-General’s Department.\nThe amount disclosed includes GST amounts non-recoverable from the ATO.\nNOTE 14 Financial investments\nSee accounting policy in note 2.5.2.1.\n2020 2019\n$'000 $'000\nSAFA\n Source: `annual-reports/2019-20.pages.jsonl`\n- to and forming part of the Financial Statements\nFor the year ended 30 June 2021\nNOTE 2 Significant accounting policies\n2.1 Basis of preparation\nThe financial statements are general purpose financial statements prepared in compliance with:\n- Section 23 of the Public Finance and Audit Act 1987;\n- Treasurer's Instructions and Accounting Policy Statements issued by the Treasurer under the Public Finance and Audit Act 1987; and\n- relevant Australian Accounting Standards.\nHomeStart has applied Australian Accounting Standards that are applicable to for-\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Urban Renewal Act 1995\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 25\n**Register search**: https://www.legislation.sa.gov.au/search?query=Urban+Renewal+Act+1995\n\n**Sources**:\n- `pages/annual-reports-index__02.html`\n- `pages/annual-reports-index__03.html`\n- `annual-reports/2019-20.pages.jsonl`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/R-24-501247.pages.jsonl`\n\n**Evidence contexts**:\n- conducted the operational internal audit function for 2024-25 which was based on a three-year rolling audit plan.\nStatutory information\nFreedom of Information Act 1991 – Information Statement\nHomeStart Finance is a statutory corporation, established under the Urban Renewal Act 1995 and is governed by the Urban Renewal (HomeStart Finance) Regulations 2020, to facilitate home ownership opportunities for South Australians, with a particular focus on low-to moderate income households. HomeStart operates in a commercial manner to achieve fin\n Source: `pages/annual-reports-index__02.html`\n- operational internal audit function for 2023-24 which was based on a three-year rolling audit plan.\nStatutory Information\nFreedom of Information Act 1991 – Information Statement\nHomeStart Finance is a statutory corporation, established by regulation under the Urban Renewal Act 1995 to facilitate home ownership opportunities for South Australians, with a particular focus on low-to-moderate income households. HomeStart operates in a commercial manner to achieve financial and other performance benchmarks that are established and agreed wit\n Source: `pages/annual-reports-index__03.html`\n- nternal Processes\nFreedom of Information Act 1991 – Public complaints\nInformation Statement\nCategory of complaint by subject Number\nHomeStart Finance is a statutory corporation, established by Complaints received through the Credit and 10\nregulation under the Urban Renewal Act 1995 to facilitate Investments Ombudsman\nhome ownership opportunities for South Australians, with\nCollections 5\na particular focus on low to moderate income households.\nPolicy 3\nHomeStart operates in a commercial manner to achieve\nfinancial and other performance b\n Source: `annual-reports/2019-20.pages.jsonl`\n- the Chief\nExecutive Officer and members of the Executive team who have responsibility for the strategic direction and management of HomeStart.\nThe Minister is considered a member of the key management personnel of HomeStart due to the power provided under the Urban Renewal Act 1995 for\nthe Minister to control and direct HomeStart.\nThe compensation disclosed in this note excludes salaries and other benefits the Minister receives. The Minister's remuneration and allowances are set by\nthe Parliamentary Remuneration Act 1990 and the Remuner\n Source: `annual-reports/2019-20.pages.jsonl`\n- 0 2019\n$'000 $'000\nIncome tax equivalent payable 4,265 3,857\nTotal income tax equivalents payable 4,265 3,857\n24.2 Provision for dividend 2020 2019\n$'000 $'000\nDividend payable 1,205 1,694\nTotal provision for dividend 1,205 1,694\nPursuant to Section 26 of the Urban Renewal Act 1995 , HomeStart must recommend to the Minister for Transport, Infrastructure and Local Government,\nthat it pays a specified dividend or not pay a dividend, for the financial year, as it considers appropriate. The Minister may, in consultation with the\nTreasurer,\n Source: `annual-reports/2019-20.pages.jsonl`\n\n### Freedom of Information Act 1991\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 22\n**Register search**: https://www.legislation.sa.gov.au/search?query=Freedom+of+Information+Act+1991\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__21.html`\n- `pages/annual-reports-index__02.html`\n- `pages/annual-reports-index__03.html`\n- `annual-reports/2019-20.pages.jsonl`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/R-24-501247.pages.jsonl`\n\n**Evidence contexts**:\n- re entitled to obtain access to the personal information held about you by HomeStart under the following laws:\nthe National Consumer Credit Protection Act 2009 (Commonwealth) incorporating the National Credit Code;\nthe Privacy Act 1988 (Commonwealth); and\nthe Freedom of Information Act 1991 (South Australia).\nWe ask that all requests for access to your personal information be provided in writing to HomeStart. HomeStart will acknowledge receipt of your request and respond to your request within the time frames provided in the legislation or 30 da\n Source: `pages/announcements-index.html`\n- e. Please refer to Section 11 for contact details. APP 12 outlines your rights to access personal information in greater detail.\nYou may also be entitled to obtain access to your personal information held by HomeStart, in accordance with the provisions of the Freedom of Information Act 1991 (SA) (\"FOI Act\"). HomeStart may deny your request for access if required or authorised to do so under any law (including the FOI Act). If we do so, we will provide you with written reasons (unless it is unreasonable to do so) and the options available to comp\n Source: `pages/announcements-index.html`\n- re entitled to obtain access to the personal information held about you by HomeStart under the following laws:\nthe National Consumer Credit Protection Act 2009 (Commonwealth) incorporating the National Credit Code;\nthe Privacy Act 1988 (Commonwealth); and\nthe Freedom of Information Act 1991 (South Australia).\nWe ask that all requests for access to your personal information be provided in writing to HomeStart. HomeStart will acknowledge receipt of your request and respond to your request within the time frames provided in the legislation or 30 da\n Source: `pages/announcements-index__21.html`\n- e. Please refer to Section 11 for contact details. APP 12 outlines your rights to access personal information in greater detail.\nYou may also be entitled to obtain access to your personal information held by HomeStart, in accordance with the provisions of the Freedom of Information Act 1991 (SA) (\"FOI Act\"). HomeStart may deny your request for access if required or authorised to do so under any law (including the FOI Act). If we do so, we will provide you with written reasons (unless it is unreasonable to do so) and the options available to comp\n Source: `pages/announcements-index__21.html`\n- Independent Auditors Report is provided to the Board. The report for this financial year can be found on page 61.\nDeloitte conducted the operational internal audit function for 2024-25 which was based on a three-year rolling audit plan.\nStatutory information\nFreedom of Information Act 1991 – Information Statement\nHomeStart Finance is a statutory corporation, established under the Urban Renewal Act 1995 and is governed by the Urban Renewal (HomeStart Finance) Regulations 2020, to facilitate home ownership opportunities for South Australians, wit\n Source: `pages/annual-reports-index__02.html`\n\n### Urban Renewal (HomeStart Finance) Regulations 2020\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 22\n**Register search**: https://www.legislation.sa.gov.au/search?query=Urban+Renewal+%28HomeStart+Finance%29+Regulations+2020\n\n**Sources**:\n- `pages/annual-reports-index__02.html`\n- `pages/annual-reports-index__03.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/R-24-501247.pages.jsonl`\n\n**Evidence contexts**:\n- articipation in employee engagement survey\n0\nLost time injury days\n55%\nFemale employees\n100%\nEmployees had a performance development discussion recently\nHomeStart’s role\nHelping deliver on housing affordability\nA statutory corporation under the Urban Renewal (HomeStart Finance) Regulations 2020, HomeStart reports to the South Australian Treasurer, the Hon. Tom Koutsantonis MP.\nHomeStart is empowered to:\nFacilitate home ownership in South Australia by lending and providing other forms of financial assistance, including finance on concessional or spec\n Source: `pages/annual-reports-index__02.html`\n- across a range of disciplines including employee relations, talent management, work health and safety, learning and development, recruitment and remuneration.\nCorporate governance\nHomeStart Finance is a statutory corporation operating under the Urban Renewal (HomeStart Finance) Regulations 2020. HomeStart falls under the Ministerial responsibility of the Treasurer, the Hon. Tom Koutsantonis MP in the South Australian Government. HomeStart’s approach to corporate governance is guided by legislation, State Government guidelines issued by the Departmen\n Source: `pages/annual-reports-index__02.html`\n- which was based on a three-year rolling audit plan.\nStatutory information\nFreedom of Information Act 1991 – Information Statement\nHomeStart Finance is a statutory corporation, established under the Urban Renewal Act 1995 and is governed by the Urban Renewal (HomeStart Finance) Regulations 2020, to facilitate home ownership opportunities for South Australians, with a particular focus on low-to moderate income households. HomeStart operates in a commercial manner to achieve financial and other performance benchmarks that are established and agreed wi\n Source: `pages/annual-reports-index__02.html`\n- across a range of disciplines including employee relations, talent management, work health and safety, learning and development, recruitment and remuneration.\nCorporate Governance\nHomeStart Finance is a statutory corporation operating under the Urban Renewal (HomeStart Finance) Regulations 2020.\nHomeStart falls under the Ministerial responsibility of the Treasurer, the Hon. Stephen Mullighan, MP in the South Australian Government. HomeStart’s approach to corporate governance is guided by legislation, State Government guidelines issued by the Departm\n Source: `pages/annual-reports-index__03.html`\n- ance\nNotes to and forming part of the Financial Statements\nFor the year ended 30 June 2021\nNOTE 1 About HomeStart Finance\n1.1 About HomeStart Finance\nHomeStart was established as a for-profit State Government organisation and operates under the Urban Renewal (HomeStart Finance) Regulations 2020 .\nIt reports to the Treasurer of South Australia.\nHomeStart is an individual entity. HomeStart does not control any investee, has no joint arrangements and no interest in unconsolidated structured entities.\nHomeStart’s reason for being is to make home ownersh\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Parliamentary Remuneration Act 1990\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 16\n**Register search**: https://www.legislation.sa.gov.au/search?query=Parliamentary+Remuneration+Act+1990\n\n**Sources**:\n- `annual-reports/2019-20.pages.jsonl`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/R-24-501247.pages.jsonl`\n\n**Evidence contexts**:\n- the power provided under the Urban Renewal Act 1995 for\nthe Minister to control and direct HomeStart.\nThe compensation disclosed in this note excludes salaries and other benefits the Minister receives. The Minister's remuneration and allowances are set by\nthe Parliamentary Remuneration Act 1990 and the Remuneration Tribunal of SA respectively and are payable from the Consolidated Account (via the\nDepartment of Treasury and Finance) under section 6 of the Parliamentary Remuneration Act 1990 .\n(a) Board members\nMembers during the 2020 financial year w\n Source: `annual-reports/2019-20.pages.jsonl`\n- s. The Minister's remuneration and allowances are set by\nthe Parliamentary Remuneration Act 1990 and the Remuneration Tribunal of SA respectively and are payable from the Consolidated Account (via the\nDepartment of Treasury and Finance) under section 6 of the Parliamentary Remuneration Act 1990 .\n(a) Board members\nMembers during the 2020 financial year were:\nMr Jim Kouts (Chair)\nMr Chris Ward (Deputy Chair)\nMs Sue Edwards\nMr Darryl Royans\nMs Shanti Berggren\nMs Catherine King\nMs Carmel Zollo (until 31 August 2019)\nMr Andrew Seaton (from 27 September\n Source: `annual-reports/2019-20.pages.jsonl`\n- power provided under the Urban Renewal Act 1995 for\nthe Treasurer to control and direct HomeStart.\nThe compensation disclosed in this note excludes salaries and other benefits the Treasurer receives. The Treasurer's remuneration and allowances are\nset by the Parliamentary Remuneration Act 1990 and the Remuneration Tribunal of SA respectively and are payable from the Consolidated Account (via\nthe Department of Treasury and Finance) under section 6 of the Parliamentary Remuneration Act 1990 .\n(a) Board members\nMembers during the 2021 financial year w\n Source: `annual-reports/2020-21.pages.jsonl`\n- . The Treasurer's remuneration and allowances are\nset by the Parliamentary Remuneration Act 1990 and the Remuneration Tribunal of SA respectively and are payable from the Consolidated Account (via\nthe Department of Treasury and Finance) under section 6 of the Parliamentary Remuneration Act 1990 .\n(a) Board members\nMembers during the 2021 financial year were:\nMr Jim Kouts (Chair)\nMr Chris Ward (Deputy Chair)\nMs Sue Edwards\nMr Darryl Royans\nMs Shanti Berggren\nMr Andrew Seaton\nMs Paulette Kolarz (from 1 February 2021)\nMs Catherine King (until 31 July 2\n Source: `annual-reports/2020-21.pages.jsonl`\n- power provided under the Urban Renewal Act 1995 for\nthe Treasurer to control and direct HomeStart.\nThe compensation disclosed in this note excludes salaries and other benefits the Treasurer receives. The Treasurer's remuneration and allowances are\nset by the Parliamentary Remuneration Act 1990 and the Remuneration Tribunal of SA respectively and are payable from the Consolidated Account (via\nthe Department of Treasury and Finance) under section 6 of the Parliamentary Remuneration Act 1990 .\n(a) Board members\nMembers during the 2022 financial year w\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Public Interest Disclosure Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 13\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+Interest+Disclosure+Act+2018\n\n**Sources**:\n- `pages/annual-reports-index__02.html`\n- `pages/annual-reports-index__03.html`\n- `annual-reports/2019-20.pages.jsonl`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/R-24-501247.pages.jsonl`\n\n**Evidence contexts**:\n- information must be in writing and must be sent to the Freedom of Information Officer.\nHomeStart will respond to all requests for information under the Freedom of Information Act 1991 within 30 days of receipt of the request. Fees and charges may be payable.\nPublic Interest Disclosure Act 2018\nNo public interest information has been disclosed to a responsible officer of HomeStart under the Public Interest Disclosure Act 2018 (SA).\nProactive disclosures\nHomeStart provides proactive disclosures of information on its website.\nWork Health & Safety (WHS\n Source: `pages/annual-reports-index__02.html`\n- ormation under the Freedom of Information Act 1991 within 30 days of receipt of the request. Fees and charges may be payable.\nPublic Interest Disclosure Act 2018\nNo public interest information has been disclosed to a responsible officer of HomeStart under the Public Interest Disclosure Act 2018 (SA).\nProactive disclosures\nHomeStart provides proactive disclosures of information on its website.\nWork Health & Safety (WHS)\nHomeStart is dedicated to maintaining a safe, injury-free workplace and fostering high employee engagement. We consistently meet key\n Source: `pages/annual-reports-index__02.html`\n- information must be in writing and must be sent to the Freedom of Information Officer.\nHomeStart will respond to all requests for information under the Freedom of Information Act 1991 within 30 days of receipt of the request. Fees and charges may be payable.\nPublic Interest Disclosure Act 2018\nNo public interest information has been disclosed to a responsible officer of HomeStart Finance under the Public Interest Disclosure Act 2018 (SA).\nOverseas travel\nThere was no overseas travel undertaken during 2023-24.\nWork Health & Safety (WHS)\nHomeStart is\n Source: `pages/annual-reports-index__03.html`\n- under the Freedom of Information Act 1991 within 30 days of receipt of the request. Fees and charges may be payable.\nPublic Interest Disclosure Act 2018\nNo public interest information has been disclosed to a responsible officer of HomeStart Finance under the Public Interest Disclosure Act 2018 (SA).\nOverseas travel\nThere was no overseas travel undertaken during 2023-24.\nWork Health & Safety (WHS)\nHomeStart is dedicated to maintaining a safe, injury-free workplace and fostering high employee engagement. We consistently meet key Work Health and Safet\n Source: `pages/annual-reports-index__03.html`\n- above\nHomeStart will respond to all requests for information under Bee Squared Process\nthe Freedom of Information Act 1991 within 30 days of Consultants improvement\nreceipt of the request. Fees and charges may be payable. advice\nBrett & Watson Actuary review\nPublic Interest Disclosure Act 2018\nBDO Chartered Review of FBT\nNo public interest information has been disclosed to a Accountants framework\nresponsible officer of HomeStart Finance under the Public PwC Construction\nInterest Disclosure Act 2018 (SA). lending due\ndiligence\nContractual arrangemen\n Source: `annual-reports/2019-20.pages.jsonl`\n\n### Statutory Information Freedom of Information Act 1991\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.sa.gov.au/search?query=Statutory+Information+Freedom+of+Information+Act+1991\n\n**Sources**:\n- `pages/annual-reports-index__03.html`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `other-pdfs/R-24-501247.pages.jsonl`\n\n**Evidence contexts**:\n- South Australia and an Independent Auditors Report is provided to the Board. The report for this financial year can be found on page 74.\nDeloitte conducted the operational internal audit function for 2023-24 which was based on a three-year rolling audit plan.\nStatutory Information\nFreedom of Information Act 1991 – Information Statement\nHomeStart Finance is a statutory corporation, established by regulation under the Urban Renewal Act 1995 to facilitate home ownership opportunities for South Australians, with a particular focus on low-to-moderate income households. Ho\n Source: `pages/annual-reports-index__03.html`\n- suring robust\nand effective internal controls exist to minimise the risks\ninherent in our business. Internal controls are regularly\nreviewed through the risk management framework\nto ensure their adequacy and to identify any areas of\nimprovement.\n31\n\n[page 32]\nStatutory\nInformation\nFreedom of Information Act 1991 Access to personal information\n– Information Statement Customers are entitled to obtain access to their personal\ninformation held by HomeStart in accordance with the\nHomeStart Finance is a statutory corporation, established\nFreedom of Information Act 1991. Ho\n Source: `annual-reports/2021-22.pages.jsonl`\n- ional internal\n(AUSTRAC). audit function for 2022-23 which was based\non a three-year rolling audit plan.\nWhile internal fraud is a risk that HomeStart is\nexposed to in various areas of the business, no\ninappropriate activity has been identified.\n\n[page 33]\n33\nStatutory\nInformation\nFreedom of Information Act 1991 Access to personal information\n– Information Statement Customers are entitled to obtain access\nto their personal information held by\nHomeStart Finance is a statutory corporation,\nHomeStart in accordance with the Freedom\nestablished by regulation under the Urb\n Source: `annual-reports/2022-23.pages.jsonl`\n- inancial year\nto in various areas of the business, no inappropriate can be found on page 74.\nactivity has been identified. Deloitte conducted the operational internal audit\nfunction for 2023-24 which was based on a three-year\nrolling audit plan.\n35\n\n[page 36]\nStatutory Information\nFreedom of Information Act 1991 Work Health & Safety (WHS)\n– Information Statement\nHomeStart is dedicated to maintaining a\nHomeStart Finance is a statutory corporation, safe, injury-free workplace and fostering high\nestablished by regulation under the Urban Renewal employee engagement. We c\n Source: `other-pdfs/R-24-501247.pages.jsonl`\n\n### HomeStart Finance) Regulations 2007\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=HomeStart+Finance%29+Regulations+2007\n\n**Sources**:\n- `annual-reports/2019-20.pages.jsonl`\n\n**Evidence contexts**:\n- families affected by the bushfires.\n06\n\n[page 7]\nOur Organisation\nOur\nOrganisation\n07\n\n[page 8]\nOur Organisation\nOur reason Our organisation\nAs a statutory corporation operating under the Housing\nfor being\nand Urban Development (Administrative Arrangements)\n(HomeStart Finance) Regulations 2007, HomeStart is\nempowered to:\n»\nfacilitate home ownership in South Australia by lending\nand providing other forms of financial assistance,\nincluding finance on concessional or special terms for\nlow to moderate income earners\n»\nprovide, market and manage home fi\n Source: `annual-reports/2019-20.pages.jsonl`\n- l Statements\nFor the year ended 30 June 2020\nNOTE 1 About HomeStart Finance\n1.1 About HomeStart Finance\nHomeStart was established as a for-profit State Government organisation and operates under the Housing and Urban Development (Administrative\nArrangements) (HomeStart Finance) Regulations 2007 . It reports to the Minister for Transport, Infrastructure and Local Government.\nHomeStart is an individual entity. HomeStart does not control any investee, has no joint arrangements and no interest in unconsolidated structured entities.\nHomeStart’s reason fo\n Source: `annual-reports/2019-20.pages.jsonl`\n- ,162 36,259\nFair value of collateral 54,419 49,996\nConcentration of counterparty and geographic risk\nHomeStart is not materially exposed to any individual customer. HomeStart is restricted under the Housing and Urban Development (Administrative\nArrangements) (HomeStart Finance) Regulations 2007 to only lend in South Australia and is therefore exposed to the property market in this state.\nApproximately 17% (22%, 2018-19) of HomeStart’s loans by value are secured against properties outside the Adelaide metropolitan area.\nLending in country areas carri\n Source: `annual-reports/2019-20.pages.jsonl`\n\n### HomeStart Finance) Regulations 2020\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=HomeStart+Finance%29+Regulations+2020\n\n**Sources**:\n- `pages/annual-reports-index__03.html`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ter support for more new houses in the regions and greater support for regional communities.\nGreater support for homebuyers through\nHomeStart products.\nAs a statutory corporation operating under the Housing and Urban Development (Administrative Arrangements) (HomeStart Finance) Regulations 2020, HomeStart is empowered to:\nFacilitate home ownership in South Australia by lending and providing other forms of financial assistance, including finance on concessional or special terms for low to moderate income earners\nProvide, market, and manage home finan\n Source: `pages/annual-reports-index__03.html`\n- ment\nConnect to\nour purpose\n\n[page 12]\n12\nHelping all\nSouth Australians\nHomeStart exists to make home ownership a reality for more\npeople in more ways.\nAs a statutory corporation operating under the Housing and Urban Development (Administrative\nArrangements) (HomeStart Finance) Regulations 2020, HomeStart is empowered to:\nFacilitate home ownership Provide, market and\nin South Australia by manage home finance\nlending and providing products and facilitate\nother forms of financial alternative schemes\nassistance, including to encourage home\nfinance on c\n Source: `annual-reports/2022-23.pages.jsonl`\n- t’s role\nHelping deliver on housing Supporting housing supply\naffordability HomeStart is also supporting housing supply\nthrough construction-related lending.\nA statutory corporation under the Urban Renewal\nIn 2024–25, we provided a record 1,424 construction-\n(HomeStart Finance) Regulations 2020, HomeStart\nrelated loans allowing customers to build or buy a\nreports to the South Australian Treasurer, the Hon.\nnewly built home.\nTom Koutsantonis MP.\nThis not only increased housing supply, but also\nHomeStart is empowered to: helped ease pressure on the re\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### HomeStart Finance. The Public Finance and Audit Act 1987\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=HomeStart+Finance.+The+Public+Finance+and+Audit+Act+1987\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n\n**Evidence contexts**:\n- e with the Public Finance and Audit Act 1987 and\nAustralian Auditing Standards. My responsibilities under those standards are further\ndescribed in the ‘Auditor’s responsibilities for the audit of the financial report’ section of my\nreport. I am independent of HomeStart Finance. The Public Finance and Audit Act 1987\nestablishes the independence of the Auditor-General. In conducting the audit, the relevant\nethical requirements of APES 110 Code of Ethics for Professional Accountants (including\nIndependence Standards) have been met.\n75\n\n[page 76]\nI believe that the audit ev\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Renewal (HomeStart Finance) Regulations 2020\n\n**Type**: Regulation\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Renewal+%28HomeStart+Finance%29+Regulations+2020\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n\n**Evidence contexts**:\n- changed our workplace\npolicies to allow all employees to work from home up to two\n06\n\n[page 7]\nOur Organisation\nOur\nOrganisation\n07\n\n[page 8]\nOur Organisation\nOur reason Our organisation\nAs a statutory corporation operating under the Urban\nfor being\nRenewal (HomeStart Finance) Regulations 2020, HomeStart\nis empowered to:\n»\nfacilitate home ownership in South Australia by lending\nand providing other forms of financial assistance,\nincluding finance on concessional or special terms for low\nto moderate income earners\n»\nprovide, market and manage home fi\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Urban Development (HomeStart Finance) Regulations 2020\n\n**Type**: Regulation\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Urban+Development+%28HomeStart+Finance%29+Regulations+2020\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n\n**Evidence contexts**:\n- %\nFIRST HOME BUYERS COULDN’T GET FINANCE\nWITH ANOTHER LENDER\n\n[page 10]\nHelping all\nSouth Australians\nHomeStart exists to make home ownership a reality for more\npeople in more ways. As a statutory corporation operating\nunder the Housing and Urban Development (HomeStart\nFinance) Regulations 2020, HomeStart is empowered to:\nFacilitate home ownership Provide, market and\nin South Australia by manage home finance\nlending and providing products and facilitate\nother forms of financial alternative schemes\nassistance, including to encourage home\nfinance on c\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### National Consumer Credit Protection Act 2009\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=National+Consumer+Credit+Protection+Act+2009\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__21.html`\n\n**Evidence contexts**:\n- stances, we take steps to verify that your information will be handled appropriately and stored securely.\n4. Access to personal information\nYou are entitled to obtain access to the personal information held about you by HomeStart under the following laws:\nthe National Consumer Credit Protection Act 2009 (Commonwealth) incorporating the National Credit Code;\nthe Privacy Act 1988 (Commonwealth); and\nthe Freedom of Information Act 1991 (South Australia).\nWe ask that all requests for access to your personal information be provided in writing to HomeStart. HomeSt\n Source: `pages/announcements-index.html`\n- stances, we take steps to verify that your information will be handled appropriately and stored securely.\n4. Access to personal information\nYou are entitled to obtain access to the personal information held about you by HomeStart under the following laws:\nthe National Consumer Credit Protection Act 2009 (Commonwealth) incorporating the National Credit Code;\nthe Privacy Act 1988 (Commonwealth); and\nthe Freedom of Information Act 1991 (South Australia).\nWe ask that all requests for access to your personal information be provided in writing to HomeStart. HomeSt\n Source: `pages/announcements-index__21.html`\n\n### State Records Act 1997\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=State+Records+Act+1997\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__21.html`\n\n**Evidence contexts**:\n- a HomeStart loan;\nassess an applicant’s eligibility for a job vacancy;\nadminister customers’ loans;\nresolve a complaint;\nconduct surveys;\nrun competitions; and\nundertake research.\nAs a state government agency, HomeStart must adhere to the requirements of the State Records Act 1997 (SA) with regard to the retention of records. Consequently, HomeStart will retain, or hold, personal information it collects in the conduct of its business, as required by the State Records Act.\nSometimes HomeStart may need to collect and hold sensitive infor\n Source: `pages/announcements-index.html`\n- a HomeStart loan;\nassess an applicant’s eligibility for a job vacancy;\nadminister customers’ loans;\nresolve a complaint;\nconduct surveys;\nrun competitions; and\nundertake research.\nAs a state government agency, HomeStart must adhere to the requirements of the State Records Act 1997 (SA) with regard to the retention of records. Consequently, HomeStart will retain, or hold, personal information it collects in the conduct of its business, as required by the State Records Act.\nSometimes HomeStart may need to collect and hold sensitive infor\n Source: `pages/announcements-index__21.html`\n\n### Bee Squared Process the Freedom of Information Act 1991\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Bee+Squared+Process+the+Freedom+of+Information+Act+1991\n\n**Sources**:\n- `annual-reports/2019-20.pages.jsonl`\n\n**Evidence contexts**:\n- ormation Act 1991. Any request for access to personal\nbelow $10 000\ninformation must be in writing and must be sent to the\nTotal consultancies 5 143\nFreedom of Information Officer.\n$10 000 and above\nHomeStart will respond to all requests for information under Bee Squared Process\nthe Freedom of Information Act 1991 within 30 days of Consultants improvement\nreceipt of the request. Fees and charges may be payable. advice\nBrett & Watson Actuary review\nPublic Interest Disclosure Act 2018\nBDO Chartered Review of FBT\nNo public interest information has been disclosed to a Acco\n Source: `annual-reports/2019-20.pages.jsonl`\n\n### Consultant Purpose of Number Cost Freedom of Information Act 1991\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Consultant+Purpose+of+Number+Cost+Freedom+of+Information+Act+1991\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n\n**Evidence contexts**:\n- provides valuable information\nand feedback to ensure policies and procedures remain\nAccess to personal\ncurrent.\ninformation\nConsultancy expenditure\nCustomers are entitled to obtain access to their personal\ninformation held by HomeStart in accordance with the\nConsultant Purpose of Number Cost\nFreedom of Information Act 1991. HomeStart may deny\nconsultancy $’000\na request for access if required, obliged or authorised to\nTotal consultancies Various 2 7\ndo so under any applicable law, including the Freedom of\nbelow $10 000\nInformation Act 1991. Any request for access to personal\nTo\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Internal Processes Freedom of Information Act 1991\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Internal+Processes+Freedom+of+Information+Act+1991\n\n**Sources**:\n- `annual-reports/2019-20.pages.jsonl`\n\n**Evidence contexts**:\n- m\n»\nprovision of online training; mandatory and optional\nopportunities\n»\nprovision of the Employee Assistance Program\n»\nconducting worksite inspections across all locations\n»\nconducting ergonomic assessments, in the workplace and\nwork from home.\n26\n\n[page 27]\nInternal Processes\nFreedom of Information Act 1991 – Public complaints\nInformation Statement\nCategory of complaint by subject Number\nHomeStart Finance is a statutory corporation, established by Complaints received through the Credit and 10\nregulation under the Urban Renewal Act 1995 to facilitate Investments\n Source: `annual-reports/2019-20.pages.jsonl`\n\n### Public PwC Construction Interest Disclosure Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+PwC+Construction+Interest+Disclosure+Act+2018\n\n**Sources**:\n- `annual-reports/2019-20.pages.jsonl`\n\n**Evidence contexts**:\n- es and charges may be payable. advice\nBrett & Watson Actuary review\nPublic Interest Disclosure Act 2018\nBDO Chartered Review of FBT\nNo public interest information has been disclosed to a Accountants framework\nresponsible officer of HomeStart Finance under the Public PwC Construction\nInterest Disclosure Act 2018 (SA). lending due\ndiligence\nContractual arrangements\nGlobal Centre for Market research\nModern Ageing\nHomeStart did not enter into any procurement contracts\nduring 2019-20 with a value greater than $4 million (GST Total consultancies 5 143\ninclusive).\nOverseas\n Source: `annual-reports/2019-20.pages.jsonl`\n\n### Urban of Information Act 1991\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Urban+of+Information+Act+1991\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- 991 Access to personal information\n– Information Statement Customers are entitled to obtain access\nto their personal information held by\nHomeStart Finance is a statutory corporation,\nHomeStart in accordance with the Freedom\nestablished by regulation under the Urban\nof Information Act 1991. HomeStart may\nRenewal Act 1995 to facilitate home\ndeny a request for access if required, obliged\nownership opportunities for South Australians,\nor authorised to do so under any applicable\nwith a particular focus on low-to-moderate\nlaw, including the Freedom\n Source: `annual-reports/2022-23.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__21.html` (page)\n- `pages/annual-reports-index.html` (page)\n- `pages/annual-reports-index__00.html` (page)\n- `pages/annual-reports-index__01.html` (page)\n- `pages/annual-reports-index__02.html` (page)\n- `pages/annual-reports-index__03.html` (page)\n- `pages/annual-reports-index__04.html` (page)\n- `pages/annual-reports-index__05.html` (page)\n- `pages/annual-reports-index__06.html` (page)\n- `pages/annual-reports-index__07.html` (page)\n- `pages/annual-reports-index__08.html` (page)\n- `pages/annual-reports-index__09.html` (page)\n- `pages/annual-reports-index__10.html` (page)\n- `pages/annual-reports-index__11.html` (page)\n- `pages/annual-reports-index__12.html` (page)\n- `pages/annual-reports-index__13.html` (page)\n- `pages/annual-reports-index__14.html` (page)\n- `pages/annual-reports-index__15.html` (page)\n- `pages/annual-reports-index__16.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__17.html` (page)\n- `pages/strategies-index__18.html` (page)\n- `pages/strategies-index__19.html` (page)\n- `pages/strategies-index__20.html` (page)\n- `annual-reports/2019-20.pages.jsonl` (pdf_pages)\n- `annual-reports/2020-21.pages.jsonl` (pdf_pages)\n- `annual-reports/2021-22.pages.jsonl` (pdf_pages)\n- `annual-reports/2022-23.pages.jsonl` (pdf_pages)\n- `annual-reports/2024-25.pages.jsonl` (pdf_pages)\n- `other-pdfs/R-24-501247.pages.jsonl` (pdf_pages)\n- `strategies/Strategic-Plan-2024-27.pages.jsonl` (pdf_pages)\n- `strategies/strategy-quick-guide-strategy-map-2024-27.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2024-27", "vision": "To make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "vision_source_page": 7, "purposes": "HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "purposes_source_page": 7, "how_we_deliver": "Through this plan, we aim to help create thousands of new home owners, enabling more South Australians to achieve their goals and aspirations. [CP p.7]", "how_we_deliver_source_page": 7, "government_priorities": [ { "text": "Create more home owners", "source_page": 7 }, { "text": "Improve customer experience", "source_page": 7 }, { "text": "Greater impact on target market", "source_page": 7 }, { "text": "Strong financials", "source_page": 7 }, { "text": "Build financial strength", "source_page": 7 }, { "text": "Expand lending to people who feel shut out", "source_page": 7 }, { "text": "Increase productivity", "source_page": 7 }, { "text": "Improve operational quality", "source_page": 7 }, { "text": "Continuously improve our use of technology", "source_page": 7 }, { "text": "Reduce barriers for home buyers", "source_page": 7 }, { "text": "Focus on developing our people", "source_page": 7 }, { "text": "Build effective leadership", "source_page": 7 }, { "text": "Increase collaboration", "source_page": 7 } ], "outcomes": [ { "name": "Outcome 1: Home ownership", "description": "Helping deliver on housing affordability and supporting housing supply through construction-related lending.", "key_activities": [ "Facilitating home ownership", "Providing construction-related loans" ], "source_page": 9 } ], "values": [ "Opportunity", "Determination", "Openness", "Simplicity" ], "values_framework_name": "HomeStart Strategic Plan Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Cumulative contribution to the State Government", "target": "27 GW (cumulative)", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Cumulative contribution to the State Government", "result": "88%", "status": "Achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[pages 22,23]\ng of risks and controls through\ninformation is provided at Note 8 to the financial statements. a risk management system\n»\ncontinuous monitoring and reassessment of risks and\nBoard member benefits\ninternal controls, prompted by our risk management\nsystem’s interactive email capability and through regular\nDuring or since the 2019-20 financial year, no Board member\ndiscussion at executive and team level\nhas received or become entitled to receive a personal benefit\n»\n(other than a remuneration benefit included at Note 8 to organisation-wide feedback on existing and emerging risks\nthe financial statements) because of a contract made with\n»\ncomprehensive reporting to Executive, Audit Committee\nHomeStart by:\nand Board.\n»\nthe Board member\n»\nany organisation of which the Board member is a member\n22", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[pages 22,23]\ng of risks and controls through\ninformation is provided at Note 8 to the financial statements. a risk management system\n»\ncontinuous monitoring and reassessment of risks and\nBoard member benefits\ninternal controls, prompted by our risk management\nsystem’s interactive email capability and through regular\nDuring or since the 2019-20 financial year, no Board member\ndiscussion at executive and team level\nhas received or become entitled to receive a personal benefit\n»\n(other than a remuneration benefit included at Note 8 to organisation-wide feedback on existing and emerging risks\nthe financial statements) because of a contract made with\n»\ncomprehensive reporting to Executive, Audit Committee\nHomeStart by:\nand Board.\n»\nthe Board member\n»\nany organisation of which the Board member is a member\n22", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Consultancy Expenditure\nConsultant Purpose of Consultancy Number Cost $’000\nTotal consultancies below $10 000 Various 2 7\nTotal consultancies $10 000 and above\nBrett & Watson Actuary review 1 17\nGlobal Centre for Modern Ageing Market research 1 25\nTotal consultancies 4 49\nStatutory information\nWork Health & Safety (WHS) • continued ergonomic assessments, in the workplace\nand for work from home employees\nHomeStart is committed to ensuring and maintaining a\nsafe work environment, with a focus on an injury-free • paid COVID-19 leave\nworkplace while providing an environment where there • site and access evaluation for vision impaired\nis a high level of engagement. employees\nHomeStart continues to meet key requirements of WHS • Healthy Minds program delivered to all employees\nlegislation and ensures the WHS Manual is updated\n• review of Disability Access and Inclusion Plan.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Consultancy Expenditure\nConsultant Purpose of Consultancy Number Cost $’000\nTotal consultancies below $10 000 Various 2 7\nTotal consultancies $10 000 and above\nBrett & Watson Actuary review 1 17\nGlobal Centre for Modern Ageing Market research 1 25\nTotal consultancies 4 49\nStatutory information\nWork Health & Safety (WHS) • continued ergonomic assessments, in the workplace\nand for work from home employees\nHomeStart is committed to ensuring and maintaining a\nsafe work environment, with a focus on an injury-free • paid COVID-19 leave\nworkplace while providing an environment where there • site and access evaluation for vision impaired\nis a high level of engagement. employees\nHomeStart continues to meet key requirements of WHS • Healthy Minds program delivered to all employees\nlegislation and ensures the WHS Manual is updated\n• review of Disability Access and Inclusion Plan.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "The • monitoring risk management processes\nmembers who held office during 2022-23 are and status of risks and internal\nidentified on pages 25 to 27. controls\nBoard members are independent of the • reviewing the financial reporting\norganisation and chosen for their expertise processes and outputs\nand skills in matters related, or complementary • reviewing compliance with relevant\nto, HomeStart’s business. laws and regulations\nThe Board is responsible to the Treasurer for • monitoring the internal and external\noverseeing HomeStart’s business operations, audit functions\nwith a focus on corporate accountability,\n• monitoring internal control processes\nstrategic planning, monitoring, policy\ndevelopment and protecting the State • approving changes to the risk\nGovernment’s financial and other interests in management framework\nthe organisation. • to operate in a commercial manner", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "The • monitoring risk management processes\nmembers who held office during 2022-23 are and status of risks and internal\nidentified on pages 25 to 27. controls\nBoard members are independent of the • reviewing the financial reporting\norganisation and chosen for their expertise processes and outputs\nand skills in matters related, or complementary • reviewing compliance with relevant\nto, HomeStart’s business. laws and regulations\nThe Board is responsible to the Treasurer for • monitoring the internal and external\noverseeing HomeStart’s business operations, audit functions\nwith a focus on corporate accountability,\n• monitoring internal control processes\nstrategic planning, monitoring, policy\ndevelopment and protecting the State • approving changes to the risk\nGovernment’s financial and other interests in management framework\nthe organisation. • to operate in a commercial manner", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 11]\nOur Strategy\n2021-24\nLAICNANIF\nREMOTSUC\nSSECORP\nELPOEP\n11\nMeet financial\ntargets\nGrow the portfolio Manage risk\nIncrease number\nof home owners\nImprove customer Make more people\nhome ownership ‘home loan ready’\njourney\nEnable digital Improve Create innovative\ncustomer end-to-end customer customer\nexperience experience solutions\nDeliver technology\nroadmap\nIncrease capability Invest in Build culture of\nfor change our people achievement\nConnect to\nour purpose", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 11]\nOur Strategy\n2021-24\nLAICNANIF\nREMOTSUC\nSSECORP\nELPOEP\n11\nMeet financial\ntargets\nGrow the portfolio Manage risk\nIncrease number\nof home owners\nImprove customer Make more people\nhome ownership ‘home loan ready’\njourney\nEnable digital Improve Create innovative\ncustomer end-to-end customer customer\nexperience experience solutions\nDeliver technology\nroadmap\nIncrease capability Invest in Build culture of\nfor change our people achievement\nConnect to\nour purpose", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "In 2020-21, HomeStart achieved the financial targets set by Market conditions continued to enable large volumes of\nthe State Government, including an operating profit before customers to refinance their loan to other major lenders,\ntax of $49.6 million and a return on equity of 31% against a which is a positive outcome closely aligned to HomeStart’s\ntarget of 9%. role and purpose in the market.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "In 2020-21, HomeStart achieved the financial targets set by Market conditions continued to enable large volumes of\nthe State Government, including an operating profit before customers to refinance their loan to other major lenders,\ntax of $49.6 million and a return on equity of 31% against a which is a positive outcome closely aligned to HomeStart’s\ntarget of 9%. role and purpose in the market.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[pages 35,36,37]\n) - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (16,301) - - (16,301)\nBalance at 30 June 2019 156,113 7,306 (4,202) 159,217\nAdjustment on initial application of AASB16 (545) - - (545)\nAdjusted balance at 1 July 2019 155,568 7,306 (4,202) 158,672\nProfit after income tax equivalent for 2019-20 21,855 - - 21,855\nChange in fair value of derivatives 2.5.5 - - (247) (247)\nTotal comprehensive result for 2019-20 21,855 - (247) 21,608\nTransfer to/from credit loss reserve 26 (3,410) 3,410 - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (21,855) - - (21,855)\nBalance at 30 June 2020 152,158 10,716 (4,449) 158,425\nThe accompanying notes form part of these financial statements.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[pages 35,36,37]\n) - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (16,301) - - (16,301)\nBalance at 30 June 2019 156,113 7,306 (4,202) 159,217\nAdjustment on initial application of AASB16 (545) - - (545)\nAdjusted balance at 1 July 2019 155,568 7,306 (4,202) 158,672\nProfit after income tax equivalent for 2019-20 21,855 - - 21,855\nChange in fair value of derivatives 2.5.5 - - (247) (247)\nTotal comprehensive result for 2019-20 21,855 - (247) 21,608\nTransfer to/from credit loss reserve 26 (3,410) 3,410 - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (21,855) - - (21,855)\nBalance at 30 June 2020 152,158 10,716 (4,449) 158,425\nThe accompanying notes form part of these financial statements.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } 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