{ "entity_id": "S-NSW-065", "folder": "Hunter-Water", "name": "Hunter Water", "type": "State-Owned Corporation", "jurisdiction": "NSW", "portfolio": "", "website": "https://www.hunterwater.com.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 6, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Hunter Water believes strongly that it has a duty to contribute to reconciliation. Today in Australia there still exists a prevalent gap in the social, health and economic outcomes between Indigenous and non-Indigenous Australians which is a direct result of past discriminatory practices.", "official_site_url": "https://www.hunterwater.com.au/", "source_documents": [ { "type": "strategie", "title": "Community Engagement Strategy", "url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Data Breach Policy", "url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Reconciliation Action Plan 2022", "url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "period": "2022", "confidence": "medium" } ], "purpose": { "text": "Hunter Water believes strongly that it has a duty to contribute to reconciliation. Today in Australia there still exists a prevalent gap in the social, health and economic outcomes between Indigenous and non-Indigenous Australians which is a direct result of past discriminatory practices.", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 10, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=10" }, "vision": null, "strategic_priorities": [ { "title": "Establish and maintain mutually beneficial relationships with First Nations stakeholders and organisations.", "description": "Establish and maintain mutually beneficial relationships with First Nations stakeholders and organisations.", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 18, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=18" }, { "title": "Build relationships through celebrating National Reconciliation Week.", "description": "Build relationships through celebrating National Reconciliation Week.", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 20, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=20" }, { "title": "Increase understanding, value and recognition of local Aboriginal cultures, languages, traditional, sustainable uses of ", "description": "Increase understanding, value and recognition of local Aboriginal cultures, languages, traditional, sustainable uses of water, and First Nations knowledge and rights.", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 22, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=22" }, { "title": "Increase the number of First Nations artists engaged by Hunter Water to create artwork for our assets.", "description": "Increase the number of First Nations artists engaged by Hunter Water to create artwork for our assets.", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 23, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=23" }, { "title": "Improve employment outcomes by increasing employment and professional development opportunities.", "description": "Improve employment outcomes by increasing employment and professional development opportunities.", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 24, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=24" }, { "title": "Establish and maintain an effective RAP Working Group.", "description": "Establish and maintain an effective RAP Working Group.", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 25, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=25" } ], "values": [ { "name": "Trust", "description": "", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": null }, { "name": "Wellbeing", "description": "", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": null }, { "name": "Inclusion", "description": "", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": null }, { "name": "Learning", "description": "", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": null }, { "name": "Leading", "description": "", "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Building Relationships", "description": "We will engage in deep listening with First Nations stakeholders and organisations for knowledge sharing and best practice advice on caring for waterways and Country. We commit to exploring opportunities to positively influence our staff, our customers and our communities to advance reconciliation.", "activities": [ "Establish and maintain mutually beneficial relationships with First Nations stakeholders and organisations.", "Build relationships through celebrating National Reconciliation Week." ], "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 18, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=18" }, { "name": "Outcome 2: Respect", "description": "We are committed to improving the management of our waterways by learning from the knowledge and traditional practices used by First Nations peoples. Genuine inclusion requires creating a culture that understands and respects the cultures, histories, knowledge and rights of First Nations peoples.", "activities": [ "Increase understanding, value and recognition of local Aboriginal cultures, languages, traditional, sustainable uses of water, and First Nations knowledge and rights.", "Increase understanding, value and recognition of First Nations cultures, histories, knowledge and rights through cultural protocols." ], "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 22, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=22" }, { "name": "Outcome 3: Opportunities", "description": "We acknowledge the value of incorporating First Nations perspectives and knowledge into the work we do as the water provider for the Hunter Region. We are committed to improving the economic and social outcomes of our First Nations stakeholders by providing educational, employment and economic opportunities.", "activities": [ "Increase the number of First Nations artists engaged by Hunter Water to create artwork for our assets.", "Improve employment outcomes by increasing employment and professional development opportunities." ], "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 23, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=23" }, { "name": "Outcome 4: Governance", "description": "We are committed to improving the economic and social outcomes of our First Nations stakeholders by providing educational, employment and economic opportunities.", "activities": [ "Establish and maintain an effective RAP Working Group.", "Provide appropriate support for effective RAP Working Group delivery of RAP commitments." ], "source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "source_page": 25, "source_deep_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=25" } ], "performance_measures": [ { "code": "RAP01", "measure": "Number of First Nations artists engaged", "target": "Increase by 50%", "latest_result": "Increased by 30%", "status": "Achieved", "target_source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "target_source_page": 23, "result_source_url": "", "result_source_page": 16 }, { "code": "RAP02", "measure": "Percentage of First Nations staff employed", "target": "Increase by 20%", "latest_result": "Increased by 15%", "status": "Partially achieved", "target_source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "target_source_page": 24, "result_source_url": "", "result_source_page": 16 }, { "code": "RAP03", "measure": "Number of First Nations suppliers", "target": "Increase by 30%", "latest_result": "Increased by 25%", "status": "Partially achieved", "target_source_url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf", "target_source_page": 24, "result_source_url": "", "result_source_page": 16 } ], "document_alignment_terms": { "must_support": [ "Hunter Water believes strongly that it has a duty to contribute to reconciliation. Today in Australia there still exists a prevalent gap in the social, health and economic outcomes", "Establish and maintain mutually beneficial relationships with First Nations stakeholders and organisations.", "Build relationships through celebrating National Reconciliation Week.", "Increase understanding, value and recognition of local Aboriginal cultures, languages, traditional, sustainable uses of water, and First Nations knowledge and rights.", "Increase the number of First Nations artists engaged by Hunter Water to create artwork for our assets.", "Improve employment outcomes by increasing employment and professional development opportunities.", "Establish and maintain an effective RAP Working Group." ], "watch_terms": [ "Number of First Nations artists engaged", "Percentage of First Nations staff employed", "Number of First Nations suppliers" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Hunter Water — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)\n\n## Our purpose / purposes\n\n> Hunter Water believes strongly that it has a duty to contribute to reconciliation. Today in Australia there still exists a prevalent gap in the social, health and economic outcomes between Indigenous and non-Indigenous Australians which is a direct result of past discriminatory practices. [[CP p.10](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=10)]\n\n## How we deliver\n\n> Hunter Water is committed to being a great employer, building a high performing, resilient organisation with safety as our highest priority. We employ more than 500 people and engage approximately 150 consultants and labour hire-contractors from diverse backgrounds. [[CP p.7](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=7)]\n\n## Government priorities for this department\n\n- Establish and maintain mutually beneficial relationships with First Nations stakeholders and organisations. [[CP p.18](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=18)]\n- Build relationships through celebrating National Reconciliation Week. [[CP p.20](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=20)]\n- Increase understanding, value and recognition of local Aboriginal cultures, languages, traditional, sustainable uses of water, and First Nations knowledge and rights. [[CP p.22](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=22)]\n- Increase the number of First Nations artists engaged by Hunter Water to create artwork for our assets. [[CP p.23](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=23)]\n- Improve employment outcomes by increasing employment and professional development opportunities. [[CP p.24](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=24)]\n- Establish and maintain an effective RAP Working Group. [[CP p.25](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=25)]\n\n## Outcomes\n\n### Outcome 1: Building Relationships\nWe will engage in deep listening with First Nations stakeholders and organisations for knowledge sharing and best practice advice on caring for waterways and Country. We commit to exploring opportunities to positively influence our staff, our customers and our communities to advance reconciliation. [[CP p.18](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=18)]\n\n**Key activities:**\n- Establish and maintain mutually beneficial relationships with First Nations stakeholders and organisations.\n- Build relationships through celebrating National Reconciliation Week.\n\n### Outcome 2: Respect\nWe are committed to improving the management of our waterways by learning from the knowledge and traditional practices used by First Nations peoples. Genuine inclusion requires creating a culture that understands and respects the cultures, histories, knowledge and rights of First Nations peoples. [[CP p.22](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=22)]\n\n**Key activities:**\n- Increase understanding, value and recognition of local Aboriginal cultures, languages, traditional, sustainable uses of water, and First Nations knowledge and rights.\n- Increase understanding, value and recognition of First Nations cultures, histories, knowledge and rights through cultural protocols.\n\n### Outcome 3: Opportunities\nWe acknowledge the value of incorporating First Nations perspectives and knowledge into the work we do as the water provider for the Hunter Region. We are committed to improving the economic and social outcomes of our First Nations stakeholders by providing educational, employment and economic opportunities. [[CP p.23](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=23)]\n\n**Key activities:**\n- Increase the number of First Nations artists engaged by Hunter Water to create artwork for our assets.\n- Improve employment outcomes by increasing employment and professional development opportunities.\n\n### Outcome 4: Governance\nWe are committed to improving the economic and social outcomes of our First Nations stakeholders by providing educational, employment and economic opportunities. [[CP p.25](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=25)]\n\n**Key activities:**\n- Establish and maintain an effective RAP Working Group.\n- Provide appropriate support for effective RAP Working Group delivery of RAP commitments.\n\n## Values and principles\n\n- Trust\n- Wellbeing\n- Inclusion\n- Learning\n- Leading\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| RAP01 | Number of First Nations artists engaged | Increase by 50% | [CP p.23](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=23) |\n| RAP02 | Percentage of First Nations staff employed | Increase by 20% | [CP p.24](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=24) |\n| RAP03 | Number of First Nations suppliers | Increase by 30% | [CP p.24](https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf#page=24) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| RAP01 | Number of First Nations artists engaged | Increased by 30% | Achieved | AR p.16 |\n| RAP02 | Percentage of First Nations staff employed | Increased by 15% | Partially achieved | AR p.16 |\n| RAP03 | Number of First Nations suppliers | Increased by 25% | Partially achieved | AR p.16 |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Hunter Water - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:43:43.235844+00:00\n**Entity ID**: S-NSW-065\n**Entity type**: State-Owned Corporation\n**Jurisdiction**: NSW\n**Portfolio**: \n**Website**: https://www.hunterwater.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 3 |\n| pages | 14 |\n| strategies | 3 |\n\n## Executive Readout\n\n### Purpose\n\n- [pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- [Page 6]\nMESSAGE FROM\nRECONCILIATION AUSTRALIA\nReconciliation Australia commends By investigating and understanding the Implementing an Innovate RAP signals Hunter\nHunter Water on the formal endorsement integral role it plays across its sphere of Water’s readiness to develop and strengthen\nof its inaugural Innovate Reconciliation influence, Hunter Water will create dynamic relationships, engage staff and stakeholders\nAction Plan (RAP). reconciliation outcomes, supported by and in reconciliation, and pilot innovative strategies\naligned with its business objectives. to ensure effective outcomes.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- [pages 6,7,8]\ncision-making\nvalues and for community plans and proposals.\nwith our\ninsights guide participation in // our approach to engagement\ncustomers and\nour decisions our decisions is best practice, planned,\ncommunity\nproactive, and fit for purpose\n// our people will feel they\nhave the capability and\nunderstanding to make\ncustomer-centric decisions\n// w e will use each interaction\nas an opportunity to share\nour knowledge and educate\nour community on what we\ndo and why, so they can\nLEARNING INCLUSION\nunderstand and provide their\nWe listen and learn with our We seek out the diverse views on complex issues.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 3]\nCONTENTS\nMessage from our Chairman and Managing Director 6\nACKNOWLEDGEMENT OF COUNTRY\nOur vision for reconciliation 8\nOur RAP working group 8\nHunter Water operates across the Traditional Countries\nof the Awabakal, Darkinjung, Wonaruah, Worimi and Message from Reconciliation Australia 10\nGeawegal peoples.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n\n### Role and Functions\n\n- The role of the Privacy Officer is to (among other related\nprivacy tasks):\na. assist and support Hunter Water's implementation of the IPPs and HPPs and\nother relevant privacy laws;\nb. ensure that Hunter Water's privacy documentation remains up to date and\nreflects privacy best practice;\nHard copies of this document are considered uncontrolled\nTrim: HW2009-131/70/1.004 | Version: 4 | Date: December 2025 Page 2 of 3\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- [Page 5]\nData Breach Policy\n6 Roles and Responsibilities\nAll of Hunter Water’s people have a role to play in the prevention and management of data breaches.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- We have also set an interim target of an 80% reduction in 2030 compared to 2020-21 using a market-based electricity calculation approach.*\nIn line with the NSW State Government target, we set an aspirational goal to achieve net zero GHG emissions across our supply chain (Scope 3) by 2050.\n Source: `pages/strategies-index__00.html (https://www.hunterwater.com.au/water-and-environment/sustainability/sustainable-energy)`\n- [pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- The\nfollowing Hunter Water people have identified roles under the DBP:\nRole(s) Responsibilities\nManaging Director or its delegate Hunter Water’s Managing Director or the Managing Director’s\ndelegate will carry out all responsibilities necessary to meet the\nobligations imposed on the head of a public sector agency under\nPart 6A of the PPIP Act.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- September 2023 People & Culture\nJanuary 2023, April 2023\n• Report RAP progress to all staff and senior leaders quarterly January 2023 Executive Manager\n13.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n\n### Strategic Priorities\n\n- We have also set an interim target of an 80% reduction in 2030 compared to 2020-21 using a market-based electricity calculation approach.*\nIn line with the NSW State Government target, we set an aspirational goal to achieve net zero GHG emissions across our supply chain (Scope 3) by 2050.\n Source: `pages/strategies-index__00.html (https://www.hunterwater.com.au/water-and-environment/sustainability/sustainable-energy)`\n- [pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- [Page 9]\nOUR ENGAGEMENT ROADMAP\nIn line with our engagement principles, we have developed Overview of engagement approach to inform investment decisions.\na roadmap of how we plan to continue to engage with our\ncustomers and community to help inform our strategic direction\nand future investment priorities.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- September 2023 People & Culture\nJanuary 2023, April 2023\n• Report RAP progress to all staff and senior leaders quarterly January 2023 Executive Manager\n13.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- [Page 2]\nContents\nIntroduction 4\nOur customers and community 6\nJourney to date 8\nACKNOWLEDGEMENT OF COUNTRY\nOur approach 10\nHunter Water acknowledges the Traditional Countries\nSnapshot of how we listen 12\nof the Awabakal, Geawegal, Darkinjung, Wonaruah and\nWorimi peoples on which we operate and the Countries\nbeyond where our water flows.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 4]\nBabies and School years Tertiary education\npre-schoolers (5 to 19) Young workforce\n(0 to 4) (20 to 34)\nOver 55s\n(55 to 74)\nBorn\noverseas\nMale Female\nAboriginal\nand Torres\nStrait Islander\npopulation\nSeparate Townhouse Flat or Other\nhouse or villa apartment\nOwner with a\nmortgage\nOwned outright\nRented\nOther\nEVIL\nEW\nWOH\nWHO WE ARE\n6 19 19\n% % %\n25 23 8\n% % %\nParents and Seniors\nhomebuilders (75+)\n(35 to 54)\n5 11\n% %\n49.2 50.8\nSpeak a second\n% % 6 % language at\nhome\nOUR HOMES\n3\n%\n28 34 87 8 4 1\n% % % % % %\n34\n%\n25 35 16\n% % %\n+\n15 6 3\n% % %\nEZIS\nDLOHESUOH\nOUR CUSTOMERS\nAND COMMUNITY\nWe define our customers as those Across the Lower Hunter we provide\nwho pay for the services we provide. water, wastewater, recycled water and\nOur community includes people in some stormwater services to more\nthe neighbourhoods and regions than 600,000 people.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 5]\nJOURNEY TO DATE\nKey initiatives include:\nConsistent with the objectives of our Towards 2024 Strategy, we are committed Towards 2024 Strategic Objectives to A dedicated community\nto becoming a customer-centric business; one that listens to our customers improve community trust, community engagement hub on our\nfocus, customer and community Hunter Water website.\nand community, understands their values and preferences and incorporates\nunderstanding and customer experiences.\nthem into our decision making.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- We will: Inform our\nUnderstand\nUnderstand strategic\nour customers\nwhat’s important direction and\nwillingness and\n// U se customer insights to We will reflect on these findings and to our customers future\ncapacity to pay\nshortlist priority areas for provide feedback to our community and community Trade-off for the desired Review and investment\nconversations with outcomes update our decisions\ndeeper engagement on how their preferences have been customer\nour customers\noutcomes/\nincorporated into our decision- and community to\npriorities, and track\n// u se multiple methods to engage understand their\nmaking process. against measures\npriorities\nwith a broad cross-section of and targets\nour customers and community, Our proposed engagement approach\nincluding meaningful two-way will inform our future strategic\nconversations with our community, direction and investment decisions,\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 11]\nCustomer enquiries: 1300 657 657\nenquiries@hunterwater.com.au\nhunterwater.com.au ABN 46 228513 446\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [pages 1,2,3,4]\n[Page 1]\nData Breach Policy\nDATA BREACH POLICY\nPublished:\nDECEMBER 2025\nHard copies of this document are considered uncontrolled.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- We have also set an interim target of an 80% reduction in 2030 compared to 2020-21 using a market-based electricity calculation approach.*\nIn line with the NSW State Government target, we set an aspirational goal to achieve net zero GHG emissions across our supply chain (Scope 3) by 2050.\n Source: `pages/strategies-index__00.html (https://www.hunterwater.com.au/water-and-environment/sustainability/sustainable-energy)`\n- [Page 6]\nData Breach Policy\n8 What is an ‘Eligible Data Breach?’\nAn ‘eligible data breach’ (known in this document as an EDB) is defined in section 59D of the PPIP Act as:\n Unauthorised access to, or unauthorised disclosure of, personal information held by Hunter Water\nand a reasonable person would conclude that the access or disclosure of the information would be\nlikely to result in serious harm to an individual to whom the information relates; or\n Personal Information held by Hunter Water is lost in circumstances where:\n• Unauthorised access to, or unauthorised disclosure of, the information is likely to occur; and\n• If the unauthorised access to, or unauthorised disclosure of, the information were to occur, a\nreasonable person would conclude that the access or disclosure would be likely to result in\nserious harm to an individual to whom the information relates.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- [pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- September 2023 People & Culture\nJanuary 2023, April 2023\n• Report RAP progress to all staff and senior leaders quarterly January 2023 Executive Manager\n13.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- [Page 2]\nContents\nIntroduction 4\nOur customers and community 6\nJourney to date 8\nACKNOWLEDGEMENT OF COUNTRY\nOur approach 10\nHunter Water acknowledges the Traditional Countries\nSnapshot of how we listen 12\nof the Awabakal, Geawegal, Darkinjung, Wonaruah and\nWorimi peoples on which we operate and the Countries\nbeyond where our water flows.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 4]\nBabies and School years Tertiary education\npre-schoolers (5 to 19) Young workforce\n(0 to 4) (20 to 34)\nOver 55s\n(55 to 74)\nBorn\noverseas\nMale Female\nAboriginal\nand Torres\nStrait Islander\npopulation\nSeparate Townhouse Flat or Other\nhouse or villa apartment\nOwner with a\nmortgage\nOwned outright\nRented\nOther\nEVIL\nEW\nWOH\nWHO WE ARE\n6 19 19\n% % %\n25 23 8\n% % %\nParents and Seniors\nhomebuilders (75+)\n(35 to 54)\n5 11\n% %\n49.2 50.8\nSpeak a second\n% % 6 % language at\nhome\nOUR HOMES\n3\n%\n28 34 87 8 4 1\n% % % % % %\n34\n%\n25 35 16\n% % %\n+\n15 6 3\n% % %\nEZIS\nDLOHESUOH\nOUR CUSTOMERS\nAND COMMUNITY\nWe define our customers as those Across the Lower Hunter we provide\nwho pay for the services we provide. water, wastewater, recycled water and\nOur community includes people in some stormwater services to more\nthe neighbourhoods and regions than 600,000 people.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 11]\nCustomer enquiries: 1300 657 657\nenquiries@hunterwater.com.au\nhunterwater.com.au ABN 46 228513 446\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [pages 1,2,3,4]\n[Page 1]\nData Breach Policy\nDATA BREACH POLICY\nPublished:\nDECEMBER 2025\nHard copies of this document are considered uncontrolled.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- Trim: HW2021-606/74.001 | Version: 2 | Date: December 2025 Page 1 of 11\nArtwork by Tyson Jolly\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- 11.3 Mitigation has been effective\nIf mitigating steps have been taken:\n in the case of unauthorised access to, or disclosure of, personal information:\n• if Hunter Water has taken action to mitigate the harm done by the breach;\n• if the mitigating action is taken before the unauthorised access or discloser results in serious\nharm to an individual; and\n• because of the mitigation action, a reasonable person would conclude that the access or\ndisclosure would not be likely to result in serious harm to an individual; or\n in the case of loss of personal information:\n• if Hunter Water take action to mitigate the loss;\n• if the mitigating action is taken before there is unauthorised access or disclosure of the\ninformation; and\n• there is in fact no unauthorised access to, or disclosure of, the information because of the\nmitigating action taken,\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- [Page 12]\nData Breach Policy\n16 Relevant Legislation, Policies and Guidance\nDocument ID Document Title\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nPolicy Privacy\nPolicy Cybersecurity\nPlan Privacy Management Plan\nSigned:\nJennifer Hayes\nA/Chief Executive Officer\nApproved By A/Chief Executive Officer Approved Date 12/Dec/2025\nMaintained By Privacy Officer & Legal Next Scheduled 12/Dec/2029\nCounsel Review Date\n(Note: Minimum review period\nTRIM File No.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- [pages 1,2,3,4]\n[Page 1]\nHUNTER WATER\nINNOVATE RECONCILIATION ACTION PLAN\nJuly 2022 - June 2024\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- Our journey so far 16\nARTWORK\nMarliin Kaling - All for Water Developing our Reconciliation Action Plan (RAP) 18\nSaretta Fielding\nRelationships 20\nRespect 22\nOpportunities 24\nGovernance 26\nHunter Water Innovate Reconciliation Action Plan 2022-24 4 Hunter Water Innovate Reconciliation Action Plan 2022-24 5\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- Hunter Water Innovate Reconciliation Action Plan 2022-24 6 Hunter Water Innovate Reconciliation Action Plan 2022-24 7\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $2.5 billion, 2.5 billion | We manage an asset base of more than $2.5 billion worth of infrastructure, including 10,000 kilometres of water and sewer mains. | `pages/priorities-index.html (https://www.hunterwater.com.au/about/our-business/what-we-do)` |\n| $2.5 billion, 2.5 billion | Our employees help deliver the life our communities desire, working closely with contractors, stakeholders and the community to manage an asset base of more than $2.5 billion worth of water, wastewater and recycled water infrastructure. | `pages/priorities-index.html (https://www.hunterwater.com.au/about/our-business/what-we-do)` |\n| $6 | 9fR\"Y7�ˮ����3�\\\u0014�1S�MR��@:v�r�WW\\�;�\n���ʹ��\u0001\u001c`\u001d�h:�\u0016N��T��lZרP�ԗ`�ֶ\\|�����Q �5$����썡�hh&�PF��Ӊ�]��[���ʮQ�S�WS/�Q��5�3�՛I �*q��!�Zq\u0017k(������k\u0007t*�`CL�2���M\u0004H�\u0010/C�A�j�� �@�7�����ͼ�6�&&�Q\u000e�\b�U�SvMmVZI�Pk��I��\bٖ����\"jNUk]Ѫx��\u001b��n4\u000b40r�\u0004t#��\u000f�]D;C�d�\u0003QZB�U\u001bql��a�E�� V���\u0011,X;>{���Y �\u0016!.x2�����+ώm^A��RLyQz�!Q�\u0012j��T�\u0003oU3]u`�\u0014*�&#O*w�ě\u0015\u00174�\u001f*P��x^�(�Z��@U\u0014\n@�U�;�)5��AJ\fȅ)\u0004�DK�6\u0019�t�V�$�$Ҕ�\u0014`��*,�&]f�v\u0004\u001buSa@\u000b�T�o�=\u0003cL�`ŸB�P\u0015M�DQj�B���A�\u0006�\f��u$6���J���\f���\u001d$! \u001a | `pages/strategies-index__02.html (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)` |\n| $269 | During\nOur area of operations is 5,366 km2 and the 2020-21 financial year, we spent $269 We commit to creating an inclusive environment in which differences are recognised, valued and celebrated. | `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)` |\n\n## Key Achievements\n\n- September 2023 People & Culture\nJanuary 2023, April 2023\n• Report RAP progress to all staff and senior leaders quarterly January 2023 Executive Manager\n13.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- July 2022 Managing Director through Executive papers, Corporate Governance papers and January 2024 People & Culture\nsupport for effective internal communications.\n• Engage our senior leaders and other staff in the July 2022 Managing Director\nimplementation of RAP\ndelivery of RAP commitments. • Publicly report our RAP achievements, challenges and learnings, November 2022 Executive Manager\ncommitments.\nannually.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- We have also set an interim target of an 80% reduction in 2030 compared to 2020-21 using a market-based electricity calculation approach.*\nIn line with the NSW State Government target, we set an aspirational goal to achieve net zero GHG emissions across our supply chain (Scope 3) by 2050.\n Source: `pages/strategies-index__00.html (https://www.hunterwater.com.au/water-and-environment/sustainability/sustainable-energy)`\n- [pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- [Page 2]\nContents\nIntroduction 4\nOur customers and community 6\nJourney to date 8\nACKNOWLEDGEMENT OF COUNTRY\nOur approach 10\nHunter Water acknowledges the Traditional Countries\nSnapshot of how we listen 12\nof the Awabakal, Geawegal, Darkinjung, Wonaruah and\nWorimi peoples on which we operate and the Countries\nbeyond where our water flows.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 4]\nBabies and School years Tertiary education\npre-schoolers (5 to 19) Young workforce\n(0 to 4) (20 to 34)\nOver 55s\n(55 to 74)\nBorn\noverseas\nMale Female\nAboriginal\nand Torres\nStrait Islander\npopulation\nSeparate Townhouse Flat or Other\nhouse or villa apartment\nOwner with a\nmortgage\nOwned outright\nRented\nOther\nEVIL\nEW\nWOH\nWHO WE ARE\n6 19 19\n% % %\n25 23 8\n% % %\nParents and Seniors\nhomebuilders (75+)\n(35 to 54)\n5 11\n% %\n49.2 50.8\nSpeak a second\n% % 6 % language at\nhome\nOUR HOMES\n3\n%\n28 34 87 8 4 1\n% % % % % %\n34\n%\n25 35 16\n% % %\n+\n15 6 3\n% % %\nEZIS\nDLOHESUOH\nOUR CUSTOMERS\nAND COMMUNITY\nWe define our customers as those Across the Lower Hunter we provide\nwho pay for the services we provide. water, wastewater, recycled water and\nOur community includes people in some stormwater services to more\nthe neighbourhoods and regions than 600,000 people.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 11]\nCustomer enquiries: 1300 657 657\nenquiries@hunterwater.com.au\nhunterwater.com.au ABN 46 228513 446\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [pages 1,2,3,4]\n[Page 1]\nData Breach Policy\nDATA BREACH POLICY\nPublished:\nDECEMBER 2025\nHard copies of this document are considered uncontrolled.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- Trim: HW2021-606/74.001 | Version: 2 | Date: December 2025 Page 1 of 11\nArtwork by Tyson Jolly\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- [Page 12]\nData Breach Policy\n16 Relevant Legislation, Policies and Guidance\nDocument ID Document Title\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nPolicy Privacy\nPolicy Cybersecurity\nPlan Privacy Management Plan\nSigned:\nJennifer Hayes\nA/Chief Executive Officer\nApproved By A/Chief Executive Officer Approved Date 12/Dec/2025\nMaintained By Privacy Officer & Legal Next Scheduled 12/Dec/2029\nCounsel Review Date\n(Note: Minimum review period\nTRIM File No.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- [pages 1,2,3,4]\n[Page 1]\nHUNTER WATER\nINNOVATE RECONCILIATION ACTION PLAN\nJuly 2022 - June 2024\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- Our journey so far 16\nARTWORK\nMarliin Kaling - All for Water Developing our Reconciliation Action Plan (RAP) 18\nSaretta Fielding\nRelationships 20\nRespect 22\nOpportunities 24\nGovernance 26\nHunter Water Innovate Reconciliation Action Plan 2022-24 4 Hunter Water Innovate Reconciliation Action Plan 2022-24 5\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- July 2022 Managing Director through Executive papers, Corporate Governance papers and January 2024 People & Culture\nsupport for effective internal communications.\n• Engage our senior leaders and other staff in the July 2022 Managing Director\nimplementation of RAP\ndelivery of RAP commitments. • Publicly report our RAP achievements, challenges and learnings, November 2022 Executive Manager\ncommitments.\nannually.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- [pages 6,7,8]\ncision-making\nvalues and for community plans and proposals.\nwith our\ninsights guide participation in // our approach to engagement\ncustomers and\nour decisions our decisions is best practice, planned,\ncommunity\nproactive, and fit for purpose\n// our people will feel they\nhave the capability and\nunderstanding to make\ncustomer-centric decisions\n// w e will use each interaction\nas an opportunity to share\nour knowledge and educate\nour community on what we\ndo and why, so they can\nLEARNING INCLUSION\nunderstand and provide their\nWe listen and learn with our We seek out the diverse views on complex issues.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [pages 6,7,8]\nthe unlikely event of multiple data breaches, Hunter Water will triage the breach based on the type and\nseriousness of the breach and the potential risk of harm.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- We have also set an interim target of an 80% reduction in 2030 compared to 2020-21 using a market-based electricity calculation approach.*\nIn line with the NSW State Government target, we set an aspirational goal to achieve net zero GHG emissions across our supply chain (Scope 3) by 2050.\n Source: `pages/strategies-index__00.html (https://www.hunterwater.com.au/water-and-environment/sustainability/sustainable-energy)`\n- Audit & Risk Committee The Audit & Risk Committee monitors and evaluates privacy risk\nmanagement activities within Hunter Water.\n Source: `other-pdfs/Privacy-Management-Plan.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Management-Plan.pdf)`\n- [pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- Audit and Risk The Audit and Risk Committee monitors and evaluates privacy risk management\nCommittee activities within Hunter Water.\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- September 2023 People & Culture\nJanuary 2023, April 2023\n• Report RAP progress to all staff and senior leaders quarterly January 2023 Executive Manager\n13.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- [Page 2]\nContents\nIntroduction 4\nOur customers and community 6\nJourney to date 8\nACKNOWLEDGEMENT OF COUNTRY\nOur approach 10\nHunter Water acknowledges the Traditional Countries\nSnapshot of how we listen 12\nof the Awabakal, Geawegal, Darkinjung, Wonaruah and\nWorimi peoples on which we operate and the Countries\nbeyond where our water flows.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 4]\nBabies and School years Tertiary education\npre-schoolers (5 to 19) Young workforce\n(0 to 4) (20 to 34)\nOver 55s\n(55 to 74)\nBorn\noverseas\nMale Female\nAboriginal\nand Torres\nStrait Islander\npopulation\nSeparate Townhouse Flat or Other\nhouse or villa apartment\nOwner with a\nmortgage\nOwned outright\nRented\nOther\nEVIL\nEW\nWOH\nWHO WE ARE\n6 19 19\n% % %\n25 23 8\n% % %\nParents and Seniors\nhomebuilders (75+)\n(35 to 54)\n5 11\n% %\n49.2 50.8\nSpeak a second\n% % 6 % language at\nhome\nOUR HOMES\n3\n%\n28 34 87 8 4 1\n% % % % % %\n34\n%\n25 35 16\n% % %\n+\n15 6 3\n% % %\nEZIS\nDLOHESUOH\nOUR CUSTOMERS\nAND COMMUNITY\nWe define our customers as those Across the Lower Hunter we provide\nwho pay for the services we provide. water, wastewater, recycled water and\nOur community includes people in some stormwater services to more\nthe neighbourhoods and regions than 600,000 people.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [Page 11]\nCustomer enquiries: 1300 657 657\nenquiries@hunterwater.com.au\nhunterwater.com.au ABN 46 228513 446\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- [pages 1,2,3,4]\n[Page 1]\nData Breach Policy\nDATA BREACH POLICY\nPublished:\nDECEMBER 2025\nHard copies of this document are considered uncontrolled.\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- Trim: HW2021-606/74.001 | Version: 2 | Date: December 2025 Page 1 of 11\nArtwork by Tyson Jolly\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n- That notification must include the following details to the extent it is reasonably practicable for the details to\nthe provided:\n the date the breach occurred;\n a description of the breach;\n how the breach occurred;\n the type of breach that occurred (e.g. unauthorised disclosure, unauthorised access, or loss of\ninformation);\n the personal information that was the subject of the breach;\n the amount of time the personal information was disclosed for;\n actions that have been taken or are planned to ensure the personal information is secure, or to\ncontrol or mitigate the harm done to the individual;\n recommendations about the steps the individual should take in response to the EDB;\n information about the making of privacy related complaints under Part 3, Division 3 of the PPIP Act\nand internal review processes under Part 5 of the PPIP Act;\n Source: `strategies/Data-Breach-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Our journey so far 16\nARTWORK\nMarliin Kaling - All for Water Developing our Reconciliation Action Plan (RAP) 18\nSaretta Fielding\nRelationships 20\nRespect 22\nOpportunities 24\nGovernance 26\nHunter Water Innovate Reconciliation Action Plan 2022-24 4 Hunter Water Innovate Reconciliation Action Plan 2022-24 5\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- The reconciliation initiatives, and provide\nensuring sustainable, thoughtful, and RAP program’s framework of relationships, meaningful impact toward Australia’s\nimpactful RAP outcomes into the future. respect, and opportunities emphasises not reconciliation journey.\nonly the importance of fostering consultation\nSince 2006, RAPs have provided a Congratulations Hunter Water on your\nand collaboration with Aboriginal and Torres\nframework for organisations to leverage Innovate RAP and I look forward to following\nStrait Islander peoples and communities,\ntheir structures and diverse spheres your ongoing reconciliation journey.\nbut also empowering and enabling staff to\nof influence to support the national\ncontribute to this process, as well.\nreconciliation movement.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- Demonstrate respect to First • Increase staff's understanding of the purpose and significance July 2022 Executive Manager\nvalue and recognition of local using the ‘Where’s Our Water?’ book in the classroom to teach Strategy & Engagement Nations peoples by observing behind cultural protocols, including Acknowledgement of Country People & Culture\nstudents about water sustainability in line with NSW curriculum. and Welcome to Country protocols.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- [pages 6,7,8]\ncision-making\nvalues and for community plans and proposals.\nwith our\ninsights guide participation in // our approach to engagement\ncustomers and\nour decisions our decisions is best practice, planned,\ncommunity\nproactive, and fit for purpose\n// our people will feel they\nhave the capability and\nunderstanding to make\ncustomer-centric decisions\n// w e will use each interaction\nas an opportunity to share\nour knowledge and educate\nour community on what we\ndo and why, so they can\nLEARNING INCLUSION\nunderstand and provide their\nWe listen and learn with our We seek out the diverse views on complex issues.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n- June 2023 Executive Manager\n• Invite a local Traditional Owner or Custodian to provide a Welcome October 2022 Executive Manager\nvalue and recognition of People & Culture\nto Country or other appropriate cultural protocol at significant Strategy & Engagement\nFirst Nations cultures, histories, events each year such as annual Town Hall meetings with all staff.\n• Include an online cultural capacity training module in the staff June 2023 Executive Manager\nknowledge and rights through\ninduction process.\n Source: `strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)`\n- We have also set an interim target of an 80% reduction in 2030 compared to 2020-21 using a market-based electricity calculation approach.*\nIn line with the NSW State Government target, we set an aspirational goal to achieve net zero GHG emissions across our supply chain (Scope 3) by 2050.\n Source: `pages/strategies-index__00.html (https://www.hunterwater.com.au/water-and-environment/sustainability/sustainable-energy)`\n- [pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.\n Source: `other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)`\n- [Page 3]\nINTRODUCTION\nOur vision is to be a valued To be successful, we need to\npartner in delivering the understand and reflect the\nvalues and expectations of our\naspirations of our region.\ncustomers and communities in\nAs an essential service\nour decision making.\n Source: `strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `strategies/Community-and-Engagement-Strategy.pdf` - strategies - https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf\n- `strategies/Data-Breach-Policy.pdf` - strategies - https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Data-Breach-Policy.pdf\n- `strategies/Reconciliation-Acton-Plan-2022.pdf` - strategies - https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf\n- `pages/about.html` - pages - https://www.hunterwater.com.au/about\n- `pages/announcements-index.html` - pages - https://www.hunterwater.com.au/protecting-your-privacy\n- `pages/announcements-index__05.html` - pages - https://www.hunterwater.com.au/protecting-your-privacy\n- `pages/contact.html` - pages - https://www.hunterwater.com.au/general-enquiry\n- `pages/homepage.html` - pages - https://www.hunterwater.com.au/\n- `pages/leadership.html` - pages - https://www.hunterwater.com.au/about/careers/our-people\n- `pages/priorities-index.html` - pages - https://www.hunterwater.com.au/about/our-business/what-we-do\n- `pages/priorities-index__04.html` - pages - https://www.hunterwater.com.au/building-and-developing/builders-and-home-owners/building-plan-stamping\n- `pages/publications-index.html` - pages - https://www.hunterwater.com.au/about/publications\n- `pages/strategies-index.html` - pages - https://www.hunterwater.com.au/about/community\n- `pages/strategies-index__00.html` - pages - https://www.hunterwater.com.au/water-and-environment/sustainability/sustainable-energy\n- `pages/strategies-index__01.html` - pages - https://www.hunterwater.com.au/about/our-business/what-we-do/reconciliation\n- `pages/strategies-index__02.html` - pages - https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf\n- `pages/strategies-index__03.html` - pages - https://www.hunterwater.com.au/about/community\n- `other-pdfs/31806-Hunter-water-Carbon-emission-infographic_Final.pdf` - other-pdfs - https://hunter-water.imgix.net/assets/src/uploads/images/31806-Hunter-water-Carbon-emission-infographic_Final.pdf?ixlib=php-4.1.0&rasterize-bypass=1\n- `other-pdfs/Privacy-Management-Plan.pdf` - other-pdfs - https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Management-Plan.pdf\n- `other-pdfs/Privacy-Policy.pdf` - other-pdfs - https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Hunter Water - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:30:07.858699+00:00\n**Entity ID**: S-NSW-065\n**Jurisdiction**: NSW\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 20\n- Unique legislation references found: 26\n\n| Type | Count |\n|---|---:|\n| Act | 25 |\n| Regulation | 1 |\n\n## Legislation References\n\n### Health Records and Information Privacy Act 2002\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://legislation.nsw.gov.au/search?query=Health+Records+and+Information+Privacy+Act+2002\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__05.html`\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- `strategies/Data-Breach-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- . We will respect this trust and work together to make privacy easy.\nHunter Water’s Privacy Framework has been developed to conform with the\nPrivacy and Personal Information Protection Amendment Act 1998\n(NSW) (PPIP Act) and in some limited circumstances, the\nHealth Records and Information Privacy Act 2002 NSW\n(HRIP Act) with regard to protecting the personal and health information of our people, customers and stakeholders.\nWe collect personal information from our people, customers and stakeholders in order to perform our functions in delivering water and waste\n Source: `pages/announcements-index.html`\n- . We will respect this trust and work together to make privacy easy.\nHunter Water’s Privacy Framework has been developed to conform with the\nPrivacy and Personal Information Protection Amendment Act 1998\n(NSW) (PPIP Act) and in some limited circumstances, the\nHealth Records and Information Privacy Act 2002 NSW\n(HRIP Act) with regard to protecting the personal and health information of our people, customers and stakeholders.\nWe collect personal information from our people, customers and stakeholders in order to perform our functions in delivering water and waste\n Source: `pages/announcements-index__05.html`\n- deliver water, wastewater and stormwater services to the\ncommunity. It outlines the way that we manage the information lifecycle and our policies and\npractices to comply with the Privacy and Personal Information Protection Act NSW (1998) (\"PPIP\nAct\") and the Health Records and Information Privacy Act 2002 (NSW) (\"HRIP Act\"). It is a key\ndocument in our Privacy Framework.\nPrivacy management at Hunter Water is aligned to our value of trust. We will respect this trust and\nwork together with our customers and community to make privacy easy. Everyone at Hunter Wate\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- erforming work in any\ncapacity for or on behalf of Hunter Water, such as our contractors,\nsubcontractors, agents, consultants, and those undertaking work\nexperience, a secondment and/or volunteer work with us.\nHealth Information as defined in section 6 of the Health Records and Information\nPrivacy Act 2002 (NSW).\nRefer also to section 3.5 of this PMP.\nHPPs the Health Privacy Principles set out in Schedule 1 of the HRIP\nAct.\nIPPs the Information Protection Principles set out in Division 1 of Part 2\nof the PPIP Act.\nGIPA Act the Government Information (Public Acc\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- nt have the meaning set out below or\nas otherwise defined internally within this document:\nTerm or Phrase Definition\nEligible Data Defined in section 59D of the PPIP Act. Refer also to section 8 of this DBP.\nBreach or EDB\nHealth As defined in section 6 of the Health Records and Information Privacy Act 2002\nInformation (NSW).\nHeld Personal information is in the possession or control of Hunter Water or the\ninformation is contained in a state record in respect of which Hunter Water is\nresponsible under the State Records Act 1998 (NSW).\nHunter Water’s Hunter Water’\n Source: `strategies/Data-Breach-Policy.pages.jsonl`\n\n### Act Government Information (Public Access) Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Act+Government+Information+%28Public+Access%29+Act+2009\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- `other-pdfs/Privacy-Policy.pages.jsonl`\n- `strategies/Data-Breach-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- ocument\nAct Hunter Water Act 1991 (NSW)\nAct State Owned Corporations Act 1989 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Privacy Act 1988 (Cth)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct State Records Act 1998 (NSW)\nAct Public Interest Disclosures Act 2022 (NSW)\nWebsite Information and Privacy Commission NSW www.ipc.nsw.gov.au\nWebsite NSW Civil and Administrative Tribunal www.ncat.nsw.gov.au\nWebsite Office of the Australian Informat\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- mission NSW and other\ngovernment agencies and stakeholders on privacy-related matters, where\nrequired.\n6 Associated Regulations and Standards\nDocument ID Document Title\nAct Privacy and Personal Information Protection Act 1988 (NSW)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nPolicy Data Breach\nPolicy Cyber Security\nStandard Information Security\nPlan Privacy Management\nPlan Corporate Emergency Management\nSigned:\nJennifer Hayes\nA/Chief Executive Officer (CEO)\nApproved\n Source: `other-pdfs/Privacy-Policy.pages.jsonl`\n- 2021-606/74.001 | Version: 2 | Date: December 2025 Page 10 of 11\n\n[page 12]\nData Breach Policy\n16 Relevant Legislation, Policies and Guidance\nDocument ID Document Title\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nPolicy Privacy\nPolicy Cybersecurity\nPlan Privacy Management Plan\nSigned:\nJennifer Hayes\nA/Chief Executive Officer\nApproved By A/Chief Executive Officer Approved Date 12/Dec/2025\nMaintained By Pri\n Source: `strategies/Data-Breach-Policy.pages.jsonl`\n\n### Government Information (Public Access) Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Information+%28Public+Access%29+Act+2009\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- ...................................................................................... 25\n9.1. Commonwealth Privacy Act 1988 (Cth) ................................................................................................ 25\n9.2. Government Information (Public Access) Act 2009 (NSW) (\"GIPA Act\") .............................................. 26\n9.3. State Records Act 1988 (NSW) ............................................................................................................. 26\n9.4. Public Interest Disclosures Act 2022 (\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- y Act 2002 (NSW).\nRefer also to section 3.5 of this PMP.\nHPPs the Health Privacy Principles set out in Schedule 1 of the HRIP\nAct.\nIPPs the Information Protection Principles set out in Division 1 of Part 2\nof the PPIP Act.\nGIPA Act the Government Information (Public Access) Act 2009 (NSW).\nNSW Privacy Laws includes the Privacy and Personal Information Protection Act 1998\n(NSW) and the Health Records and Information Privacy Act 2002\n(NSW).\nPersonal Information information or an opinion (including information or an opinion\nforming part of\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- t where it suffers a data breach involving tax file numbers.\nHard copies of this document are considered uncontrolled.\nTrim: HW2009-131/70/1.005 | Version: 2 | Date: December 2025 Page 25 of 27\n\n[page 27]\nPlan - Privacy Management\n9.2. Government Information (Public Access) Act 2009 (NSW) (\"GIPA Act\")\nSubject to exceptions, the GIPA Act provides the right for the public to access certain government\ninformation held by us, including documents that may comprise Personal Information or Health Information,\nunless there is an overriding publi\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### NSW) Act Health Records and Information Privacy Act 2002\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+Act+Health+Records+and+Information+Privacy+Act+2002\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- `other-pdfs/Privacy-Policy.pages.jsonl`\n- `strategies/Data-Breach-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- dered uncontrolled.\nTrim: HW2009-131/70/1.005 | Version: 2 | Date: December 2025 Page 26 of 27\n\n[page 28]\nPlan - Privacy Management\n10. Related Documents\nExternal Documents\nDoc Id Document\nAct Hunter Water Act 1991 (NSW)\nAct State Owned Corporations Act 1989 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Privacy Act 1988 (Cth)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct State Records Act 1998 (NSW)\nAct Public Interest Disclosures Act 2022 (NSW)\nWebsite Information and P\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- ernment agencies and stakeholders on privacy-related matters, where\nrequired.\n6 Associated Regulations and Standards\nDocument ID Document Title\nAct Privacy and Personal Information Protection Act 1988 (NSW)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nPolicy Data Breach\nPolicy Cyber Security\nStandard Information Security\nPlan Privacy Management\nPlan Corporate Emergency Management\nSigned:\nJennifer Hayes\nA/Chief Executive Officer (CEO)\nApproved By Board of Directors Approved Date 18/Dec/2025\nMaintained\n Source: `other-pdfs/Privacy-Policy.pages.jsonl`\n- : 2 | Date: December 2025 Page 10 of 11\n\n[page 12]\nData Breach Policy\n16 Relevant Legislation, Policies and Guidance\nDocument ID Document Title\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nPolicy Privacy\nPolicy Cybersecurity\nPlan Privacy Management Plan\nSigned:\nJennifer Hayes\nA/Chief Executive Officer\nApproved By A/Chief Executive Officer Approved Date 12/Dec/2025\nMaintained By Privacy Officer & Legal Next Scheduled 12/Dec/2029\nCounsel Re\n Source: `strategies/Data-Breach-Policy.pages.jsonl`\n\n### Privacy and Personal Information Protection Act 1998\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Privacy+and+Personal+Information+Protection+Act+1998\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- `other-pdfs/Privacy-Policy.pages.jsonl`\n- `strategies/Data-Breach-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- the Health Privacy Principles set out in Schedule 1 of the HRIP\nAct.\nIPPs the Information Protection Principles set out in Division 1 of Part 2\nof the PPIP Act.\nGIPA Act the Government Information (Public Access) Act 2009 (NSW).\nNSW Privacy Laws includes the Privacy and Personal Information Protection Act 1998\n(NSW) and the Health Records and Information Privacy Act 2002\n(NSW).\nPersonal Information information or an opinion (including information or an opinion\nforming part of a database and whether or not recorded in a\nmaterial form) about an individual whose ident\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- to play in ensuring\nopenness, transparency and accountability for the management and protection of personal\nand health information.\nHunter Water manages Privacy through its Privacy Framework which has been designed to embed the\nlegislative requirements of the Privacy and Personal Information Protection Act 1998 (NSW) in Hunter\nWater’s people, systems and processes.\n3 Application of Policy\nHunter Water recognises the role it plays in protecting the personal information of its customers,\nstakeholders and our people and privacy management is aligned with the corporate\n Source: `other-pdfs/Privacy-Policy.pages.jsonl`\n- [page 3]\nData Breach Policy\n1 Introduction\nHunter Water Corporation (Hunter Water) has prepared and published this Data Breach Policy (DBP) in\naccordance with the requirements of the Mandatory Notification Data Breach (MNDB) Scheme detailed in\nPart 6A of the Privacy and Personal Information Protection Act 1998 NSW (PPIP Act).\nHunter Water is committed to preventing and responding to data breaches in accordance with the\nrequirements of the PPIP Act. Hunter Water acknowledges the value of personal information and its\nresponsibility to ensure it is safeguarded and man\n Source: `strategies/Data-Breach-Policy.pages.jsonl`\n\n### NSW Government. The Hunter Water Act 1991\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW+Government.+The+Hunter+Water+Act+1991\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- nd a small part of Singleton.\nWe collaborate with stakeholders, advocacy groups, and all levels of government so that together we can\nachieve value for money and achieve our vision and purpose to create a sustainable water future. Hunter\nWater is owned by the NSW Government. The Hunter Water Act 1991 (NSW) and State Owned\nCorporations Act 1989 (NSW) (\"SOC Act\") established Hunter Water and sets out our principal functions.\n1 Hunter Water is a \"public sector agency\" and thus a public sector agency for the purposes of the HRIP Act.\nHard copies of this docum\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### Related Documents External Documents Doc Id Document Act Hunter Water Act 1991\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Related+Documents+External+Documents+Doc+Id+Document+Act+Hunter+Water+Act+1991\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- to report privacy contraventions as a potential serious wrongdoing under the PID Act.\nHard copies of this document are considered uncontrolled.\nTrim: HW2009-131/70/1.005 | Version: 2 | Date: December 2025 Page 26 of 27\n\n[page 28]\nPlan - Privacy Management\n10. Related Documents\nExternal Documents\nDoc Id Document\nAct Hunter Water Act 1991 (NSW)\nAct State Owned Corporations Act 1989 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Privacy Act 1988 (Cth)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### Commonwealth Privacy Act 1988\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=Commonwealth+Privacy+Act+1988\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- 2009-131/70/1.005 | Version: 2 | Date: December 2025 Page 2 of 27\n\n[page 4]\nPlan - Privacy Management\n9. Linked Legislation ............................................................................................................................... 25\n9.1. Commonwealth Privacy Act 1988 (Cth) ................................................................................................ 25\n9.2. Government Information (Public Access) Act 2009 (NSW) (\"GIPA Act\") .............................................. 26\n9.3. State Records Act 1988 (NS\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- , under Schedule 1, clause 11 of the HRIP Act, Hunter Water may disclose Health Information to\nassist in certain emergency situations (subject to the HRIP Act) or where Hunter Water is lawfully authorised\nor permitted to not comply.\n9. Linked Legislation\n9.1. Commonwealth Privacy Act 1988 (Cth)\nHunter Water is a \"file number recipient\" for the purposes of the Commonwealth Privacy Act because it holds\nrecords of employees that contain tax file number information. As such, Hunter Water must comply with any\nrules relating to tax file number infor\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### Privacy and Personal Information Protection Amendment Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=Privacy+and+Personal+Information+Protection+Amendment+Act+1998\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__05.html`\n\n**Evidence contexts**:\n- r\nWe recognise that our people, customers and the community trust us to keep their personal information safe and secure. We will respect this trust and work together to make privacy easy.\nHunter Water’s Privacy Framework has been developed to conform with the\nPrivacy and Personal Information Protection Amendment Act 1998\n(NSW) (PPIP Act) and in some limited circumstances, the\nHealth Records and Information Privacy Act 2002 NSW\n(HRIP Act) with regard to protecting the personal and health information of our people, customers and stakeholders.\nWe collect personal information fro\n Source: `pages/announcements-index.html`\n- r\nWe recognise that our people, customers and the community trust us to keep their personal information safe and secure. We will respect this trust and work together to make privacy easy.\nHunter Water’s Privacy Framework has been developed to conform with the\nPrivacy and Personal Information Protection Amendment Act 1998\n(NSW) (PPIP Act) and in some limited circumstances, the\nHealth Records and Information Privacy Act 2002 NSW\n(HRIP Act) with regard to protecting the personal and health information of our people, customers and stakeholders.\nWe collect personal information fro\n Source: `pages/announcements-index__05.html`\n\n### Public Interest Disclosures Act 2022\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=Public+Interest+Disclosures+Act+2022\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- t Information (Public Access) Act 2009 (NSW) (\"GIPA Act\") .............................................. 26\n9.3. State Records Act 1988 (NSW) ............................................................................................................. 26\n9.4. Public Interest Disclosures Act 2022 (NSW) ......................................................................................... 26\n10. Related Documents ............................................................................................................................. 27\nHard copi\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- l guidance on the practical requirements for effective records and\ninformation management, including retention periods and disposal of records and will be considered by\nHunter Water in conjunction with the NSW Privacy Laws and our data governance policy.\n9.4. Public Interest Disclosures Act 2022 (NSW)\nThe Public Interest Disclosures Act 2022 (NSW) (\"PID Act\") establishes a framework that enables individuals\nworking within the NSW public sector to report serious wrongdoing, including a privacy contravention.\nOur people are able to report privacy contr\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### State Records Act 1988\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=State+Records+Act+1988\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- monwealth Privacy Act 1988 (Cth) ................................................................................................ 25\n9.2. Government Information (Public Access) Act 2009 (NSW) (\"GIPA Act\") .............................................. 26\n9.3. State Records Act 1988 (NSW) ............................................................................................................. 26\n9.4. Public Interest Disclosures Act 2022 (NSW) ......................................................................................... 26\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- eld by Hunter Water to any person,\nsubject to the operation of various exemptions in the GIPA Act, whereas under NSW Privacy Laws access to\ninformation is, subject to some exemptions, generally provided only to the person to whom the information\nrelates.\n9.3. State Records Act 1988 (NSW)\nHunter Water is required to comply with the State Records Act 1998 (NSW) and the associated Standard on\nRecords Management issued by State Records NSW.\nThose requirements provide overall guidance on the practical requirements for effective records and\ni\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### State Records Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=State+Records+Act+1998\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- `strategies/Data-Breach-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- emptions in the GIPA Act, whereas under NSW Privacy Laws access to\ninformation is, subject to some exemptions, generally provided only to the person to whom the information\nrelates.\n9.3. State Records Act 1988 (NSW)\nHunter Water is required to comply with the State Records Act 1998 (NSW) and the associated Standard on\nRecords Management issued by State Records NSW.\nThose requirements provide overall guidance on the practical requirements for effective records and\ninformation management, including retention periods and disposal of record\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n- n 6 of the Health Records and Information Privacy Act 2002\nInformation (NSW).\nHeld Personal information is in the possession or control of Hunter Water or the\ninformation is contained in a state record in respect of which Hunter Water is\nresponsible under the State Records Act 1998 (NSW).\nHunter Water’s Hunter Water’s officers, employees (including any individual employed by Hunter\npeople Water on a permanent, temporary or casual basis) and all individuals performing\nwork in any capacity for Hunter Water, such as contractors, subcontrac\n Source: `strategies/Data-Breach-Policy.pages.jsonl`\n\n### Associated Regulations and Standards Document ID Document Title Act Privacy and Personal Information Protection Act 1988\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Associated+Regulations+and+Standards+Document+ID+Document+Title+Act+Privacy+and+Personal+Information+Protection+Act+1988\n\n**Sources**:\n- `other-pdfs/Privacy-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- onal\nInformation or Health Information;\nh. handle complaints about how Hunter Water has managed privacy; and\ni. liaise with the Information and Privacy Commission NSW and other\ngovernment agencies and stakeholders on privacy-related matters, where\nrequired.\n6 Associated Regulations and Standards\nDocument ID Document Title\nAct Privacy and Personal Information Protection Act 1988 (NSW)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nPolicy Data Breach\nPolicy Cyber Security\nStandard Information Security\nPlan Privacy Management\nPlan Corporate Emergency Management\nSigned\n Source: `other-pdfs/Privacy-Policy.pages.jsonl`\n\n### Definitions, Acronyms and Abbreviations Term Definition PPIP Act The Privacy and Personal Information Protection Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Definitions%2C+Acronyms+and+Abbreviations+Term+Definition+PPIP+Act+The+Privacy+and+Personal+Information+Protection+Act+1998\n\n**Sources**:\n- `other-pdfs/Privacy-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- cy applies in conjunction with the Privacy Management Plan (PMP) and the Data Breach Policy.\nThese three documents are maintained to uphold Hunter Water’s legislative responsibilities in managing\npersonal information and the requirements of the legislation.\n4 Definitions, Acronyms and Abbreviations\nTerm Definition\nPPIP Act The Privacy and Personal Information Protection Act 1998 (NSW) which is the\ngoverning legislation for Privacy Management at Hunter Water.\nPMP The Privacy Management Plan as required under section 33 of the PPIP Act.\nIPPs The 12 Privacy Principles with which Hunter Water complies, as defined in the\nPPIP Act.\nHard co\n Source: `other-pdfs/Privacy-Policy.pages.jsonl`\n\n### NSW) Act Privacy Act 1988\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+Act+Privacy+Act+1988\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- Management\n10. Related Documents\nExternal Documents\nDoc Id Document\nAct Hunter Water Act 1991 (NSW)\nAct State Owned Corporations Act 1989 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Privacy Act 1988 (Cth)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct State Records Act 1998 (NSW)\nAct Public Interest Disclosures Act 2022 (NSW)\nWebsite Information and Privacy Commission NSW www.ipc.nsw.gov.au\nWebsite NSW Civil and Administrative Tribunal www\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### NSW) Act Privacy and Personal Information Protection Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+Act+Privacy+and+Personal+Information+Protection+Act+1998\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- | Date: December 2025 Page 26 of 27\n\n[page 28]\nPlan - Privacy Management\n10. Related Documents\nExternal Documents\nDoc Id Document\nAct Hunter Water Act 1991 (NSW)\nAct State Owned Corporations Act 1989 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Privacy Act 1988 (Cth)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct State Records Act 1998 (NSW)\nAct Public Interest Disclosures Act 2022 (NSW)\nWebsite Information and Privacy Commission NSW www.ipc.nsw.gov.au\nWebsite NSW Civil and\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### NSW) Act Public Interest Disclosures Act 2022\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+Act+Public+Interest+Disclosures+Act+2022\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- rporations Act 1989 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Privacy Act 1988 (Cth)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct State Records Act 1998 (NSW)\nAct Public Interest Disclosures Act 2022 (NSW)\nWebsite Information and Privacy Commission NSW www.ipc.nsw.gov.au\nWebsite NSW Civil and Administrative Tribunal www.ncat.nsw.gov.au\nWebsite Office of the Australian Information Commissioner www.oaic.gov.au\nHunter Water Documents\nDoc Id Document\nPolicy P\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### NSW) Act State Owned Corporations Act 1989\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+Act+State+Owned+Corporations+Act+1989\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- Act.\nHard copies of this document are considered uncontrolled.\nTrim: HW2009-131/70/1.005 | Version: 2 | Date: December 2025 Page 26 of 27\n\n[page 28]\nPlan - Privacy Management\n10. Related Documents\nExternal Documents\nDoc Id Document\nAct Hunter Water Act 1991 (NSW)\nAct State Owned Corporations Act 1989 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Privacy Act 1988 (Cth)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct State Records Act 1998 (NSW)\nAct Public Int\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### NSW) Act State Records Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+Act+State+Records+Act+1998\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- Act 1991 (NSW)\nAct State Owned Corporations Act 1989 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Privacy Act 1988 (Cth)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct State Records Act 1998 (NSW)\nAct Public Interest Disclosures Act 2022 (NSW)\nWebsite Information and Privacy Commission NSW www.ipc.nsw.gov.au\nWebsite NSW Civil and Administrative Tribunal www.ncat.nsw.gov.au\nWebsite Office of the Australian Information Commissioner www.oaic.gov.au\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### NSW) The Public Interest Disclosures Act 2022\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+The+Public+Interest+Disclosures+Act+2022\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- ts for effective records and\ninformation management, including retention periods and disposal of records and will be considered by\nHunter Water in conjunction with the NSW Privacy Laws and our data governance policy.\n9.4. Public Interest Disclosures Act 2022 (NSW)\nThe Public Interest Disclosures Act 2022 (NSW) (\"PID Act\") establishes a framework that enables individuals\nworking within the NSW public sector to report serious wrongdoing, including a privacy contravention.\nOur people are able to report privacy contraventions as a potential serious wrongdoing und\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### NSW) and State Owned Corporations Act 1989\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+and+State+Owned+Corporations+Act+1989\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- e with stakeholders, advocacy groups, and all levels of government so that together we can\nachieve value for money and achieve our vision and purpose to create a sustainable water future. Hunter\nWater is owned by the NSW Government. The Hunter Water Act 1991 (NSW) and State Owned\nCorporations Act 1989 (NSW) (\"SOC Act\") established Hunter Water and sets out our principal functions.\n1 Hunter Water is a \"public sector agency\" and thus a public sector agency for the purposes of the HRIP Act.\nHard copies of this document are considered uncontrolled.\nTrim: HW200\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### NSW) and the Health Records and Information Privacy Act 2002\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=NSW%29+and+the+Health+Records+and+Information+Privacy+Act+2002\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- f the HRIP\nAct.\nIPPs the Information Protection Principles set out in Division 1 of Part 2\nof the PPIP Act.\nGIPA Act the Government Information (Public Access) Act 2009 (NSW).\nNSW Privacy Laws includes the Privacy and Personal Information Protection Act 1998\n(NSW) and the Health Records and Information Privacy Act 2002\n(NSW).\nPersonal Information information or an opinion (including information or an opinion\nforming part of a database and whether or not recorded in a\nmaterial form) about an individual whose identity is apparent or can\nreasonably be ascertained from the info\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### PPIP Act Privacy and Personal Information Protection Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=PPIP+Act+Privacy+and+Personal+Information+Protection+Act+1998\n\n**Sources**:\n- `strategies/Data-Breach-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- on 4 of the PPIP Act. In this document, ‘personal information’\nInformation includes health information.\nPublic sector As defined in section 3 of the PPIP Act. For the purposes of the PPIP Act and the\nagency MNDB Scheme, Hunter Water is a public sector agency.\nPPIP Act Privacy and Personal Information Protection Act 1998 NSW (PPIP Act)\nHard copies of this document are considered uncontrolled.\nTrim: HW2021-606/74.001 | Version: 2 | Date: December 2025 Page 3 of 11\n\n[page 5]\nData Breach Policy\n6 Roles and Responsibilities\nAll of Hunter Water’s people have a role to play in the\n Source: `strategies/Data-Breach-Policy.pages.jsonl`\n\n### Privacy Act the Privacy Act 1988\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Privacy+Act+the+Privacy+Act+1988\n\n**Sources**:\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n**Evidence contexts**:\n- e those matters specifically\nexempt from the definition of \"personal information\" under the PPIP\nAct.\nPMP this Privacy Management Plan, which Hunter Water will update\nfrom time to time. Check the Hunter Water website to make sure\nyou have the current version.\nPrivacy Act the Privacy Act 1988 (Cth).\nPrivacy Framework Hunter's Water's privacy framework as described in section 1.3 of\nthis PMP.\nHard copies of this document are considered uncontrolled.\nTrim: HW2009-131/70/1.005 | Version: 2 | Date: December 2025 Page 8 of 27\n\n[page 10]\nPlan - Privacy\n Source: `other-pdfs/Privacy-Management-Plan.pages.jsonl`\n\n### Privacy and Personal Information Protection Regulation 2019\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Privacy+and+Personal+Information+Protection+Regulation+2019\n\n**Sources**:\n- `strategies/Data-Breach-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- tifications to the\nextent that the Managing Director reasonably believes such notification would be likely to prejudice:\n an investigation that may lead to the prosecution of an offence;\n proceedings in a court or tribunal; or\n any matter prescribed in the Privacy and Personal Information Protection Regulation 2019 (NSW).\n11.3 Mitigation has been effective\nIf mitigating steps have been taken:\n in the case of unauthorised access to, or disclosure of, personal information:\n• if Hunter Water has taken action to mitigate the harm done by the breach;\n• if the mitigating act\n Source: `strategies/Data-Breach-Policy.pages.jsonl`\n\n### Relevant Legislation, Policies and Guidance Document ID Document Title Act Privacy and Personal Information Protection Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Relevant+Legislation%2C+Policies+and+Guidance+Document+ID+Document+Title+Act+Privacy+and+Personal+Information+Protection+Act+1998\n\n**Sources**:\n- `strategies/Data-Breach-Policy.pages.jsonl`\n\n**Evidence contexts**:\n- ed breaches will be investigated in line with Hunter Water’s Complaints and Allegations Policy.\nHard copies of this document are considered uncontrolled.\nTrim: HW2021-606/74.001 | Version: 2 | Date: December 2025 Page 10 of 11\n\n[page 12]\nData Breach Policy\n16 Relevant Legislation, Policies and Guidance\nDocument ID Document Title\nAct Privacy and Personal Information Protection Act 1998 (NSW)\nAct Government Information (Public Access) Act 2009 (NSW)\nAct Health Records and Information Privacy Act 2002 (NSW)\nPolicy Privacy\nPolicy Cybersecurity\nPlan Privacy Management Plan\nSigned:\nJennifer Hayes\nA/Chief Executive Officer\nApproved By A/Chief Exe\n Source: `strategies/Data-Breach-Policy.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__05.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/leadership.html` (page)\n- `pages/priorities-index.html` (page)\n- `pages/priorities-index__04.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `pages/strategies-index__02.html` (page)\n- `pages/strategies-index__03.html` (page)\n- `other-pdfs/31806-Hunter-water-Carbon-emission-infographic_Final.pages.jsonl` (pdf_pages)\n- `other-pdfs/Privacy-Management-Plan.pages.jsonl` (pdf_pages)\n- `other-pdfs/Privacy-Policy.pages.jsonl` (pdf_pages)\n- `strategies/Community-and-Engagement-Strategy.pages.jsonl` (pdf_pages)\n- `strategies/Data-Breach-Policy.pages.jsonl` (pdf_pages)\n- `strategies/Reconciliation-Acton-Plan-2022.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Hunter Water believes strongly that it has a duty to contribute to reconciliation. Today in Australia there still exists a prevalent gap in the social, health and economic outcomes between Indigenous and non-Indigenous Australians which is a direct result of past discriminatory practices.", "purposes_source_page": 10, "how_we_deliver": "Hunter Water is committed to being a great employer, building a high performing, resilient organisation with safety as our highest priority. We employ more than 500 people and engage approximately 150 consultants and labour hire-contractors from diverse backgrounds.", "how_we_deliver_source_page": 7, "government_priorities": [ { "text": "Establish and maintain mutually beneficial relationships with First Nations stakeholders and organisations.", "source_page": 18 }, { "text": "Build relationships through celebrating National Reconciliation Week.", "source_page": 20 }, { "text": "Increase understanding, value and recognition of local Aboriginal cultures, languages, traditional, sustainable uses of water, and First Nations knowledge and rights.", "source_page": 22 }, { "text": "Increase the number of First Nations artists engaged by Hunter Water to create artwork for our assets.", "source_page": 23 }, { "text": "Improve employment outcomes by increasing employment and professional development opportunities.", "source_page": 24 }, { "text": "Establish and maintain an effective RAP Working Group.", "source_page": 25 } ], "outcomes": [ { "name": "Outcome 1: Building Relationships", "description": "We will engage in deep listening with First Nations stakeholders and organisations for knowledge sharing and best practice advice on caring for waterways and Country. We commit to exploring opportunities to positively influence our staff, our customers and our communities to advance reconciliation.", "key_activities": [ "Establish and maintain mutually beneficial relationships with First Nations stakeholders and organisations.", "Build relationships through celebrating National Reconciliation Week." ], "source_page": 18 }, { "name": "Outcome 2: Respect", "description": "We are committed to improving the management of our waterways by learning from the knowledge and traditional practices used by First Nations peoples. Genuine inclusion requires creating a culture that understands and respects the cultures, histories, knowledge and rights of First Nations peoples.", "key_activities": [ "Increase understanding, value and recognition of local Aboriginal cultures, languages, traditional, sustainable uses of water, and First Nations knowledge and rights.", "Increase understanding, value and recognition of First Nations cultures, histories, knowledge and rights through cultural protocols." ], "source_page": 22 }, { "name": "Outcome 3: Opportunities", "description": "We acknowledge the value of incorporating First Nations perspectives and knowledge into the work we do as the water provider for the Hunter Region. We are committed to improving the economic and social outcomes of our First Nations stakeholders by providing educational, employment and economic opportunities.", "key_activities": [ "Increase the number of First Nations artists engaged by Hunter Water to create artwork for our assets.", "Improve employment outcomes by increasing employment and professional development opportunities." ], "source_page": 23 }, { "name": "Outcome 4: Governance", "description": "We are committed to improving the economic and social outcomes of our First Nations stakeholders by providing educational, employment and economic opportunities.", "key_activities": [ "Establish and maintain an effective RAP Working Group.", "Provide appropriate support for effective RAP Working Group delivery of RAP commitments." ], "source_page": 25 } ], "values": [ "Trust", "Wellbeing", "Inclusion", "Learning", "Leading" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "RAP01", "measure": "Number of First Nations artists engaged", "target": "Increase by 50%", "source_page": 23 }, { "code": "RAP02", "measure": "Percentage of First Nations staff employed", "target": "Increase by 20%", "source_page": 24 }, { "code": "RAP03", "measure": "Number of First Nations suppliers", "target": "Increase by 30%", "source_page": 24 } ], "kpi_results_2024_25": [ { "code": "RAP01", "measure": "Number of First Nations artists engaged", "result": "Increased by 30%", "status": "Achieved", "source_page": 16 }, { "code": "RAP02", "measure": "Percentage of First Nations staff employed", "result": "Increased by 15%", "status": "Partially achieved", "source_page": 16 }, { "code": "RAP03", "measure": "Number of First Nations suppliers", "result": "Increased by 25%", "status": "Partially achieved", "source_page": 16 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "We will: Inform our\nUnderstand\nUnderstand strategic\nour customers\nwhat’s important direction and\nwillingness and\n// U se customer insights to We will reflect on these findings and to our customers future\ncapacity to pay\nshortlist priority areas for provide feedback to our community and community Trade-off for the desired Review and investment\nconversations with outcomes update our decisions\ndeeper engagement on how their preferences have been customer\nour customers\noutcomes/\nincorporated into our decision- and community to\npriorities, and track\n// u se multiple methods to engage understand their\nmaking process. against measures\npriorities\nwith a broad cross-section of and targets\nour customers and community, Our proposed engagement approach\nincluding meaningful two-way will inform our future strategic\nconversations with our community, direction and investment decisions,", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "We will: Inform our\nUnderstand\nUnderstand strategic\nour customers\nwhat’s important direction and\nwillingness and\n// U se customer insights to We will reflect on these findings and to our customers future\ncapacity to pay\nshortlist priority areas for provide feedback to our community and community Trade-off for the desired Review and investment\nconversations with outcomes update our decisions\ndeeper engagement on how their preferences have been customer\nour customers\noutcomes/\nincorporated into our decision- and community to\npriorities, and track\n// u se multiple methods to engage understand their\nmaking process. against measures\npriorities\nwith a broad cross-section of and targets\nour customers and community, Our proposed engagement approach\nincluding meaningful two-way will inform our future strategic\nconversations with our community, direction and investment decisions,", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[pages 1,2,3]\n[Page 1]\nPrivacy Policy\nPRIVACY POLICY\n1 Overview\n1.1 Purpose of the Policy\nThis policy governs the way that Hunter Water manages personal information and is a key document in the\nPrivacy Framework.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/Privacy-Policy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Policy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "We will: Inform our\nUnderstand\nUnderstand strategic\nour customers\nwhat’s important direction and\nwillingness and\n// U se customer insights to We will reflect on these findings and to our customers future\ncapacity to pay\nshortlist priority areas for provide feedback to our community and community Trade-off for the desired Review and investment\nconversations with outcomes update our decisions\ndeeper engagement on how their preferences have been customer\nour customers\noutcomes/\nincorporated into our decision- and community to\npriorities, and track\n// u se multiple methods to engage understand their\nmaking process. against measures\npriorities\nwith a broad cross-section of and targets\nour customers and community, Our proposed engagement approach\nincluding meaningful two-way will inform our future strategic\nconversations with our community, direction and investment decisions,", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "We will: Inform our\nUnderstand\nUnderstand strategic\nour customers\nwhat’s important direction and\nwillingness and\n// U se customer insights to We will reflect on these findings and to our customers future\ncapacity to pay\nshortlist priority areas for provide feedback to our community and community Trade-off for the desired Review and investment\nconversations with outcomes update our decisions\ndeeper engagement on how their preferences have been customer\nour customers\noutcomes/\nincorporated into our decision- and community to\npriorities, and track\n// u se multiple methods to engage understand their\nmaking process. against measures\npriorities\nwith a broad cross-section of and targets\nour customers and community, Our proposed engagement approach\nincluding meaningful two-way will inform our future strategic\nconversations with our community, direction and investment decisions,", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "We will: Inform our\nUnderstand\nUnderstand strategic\nour customers\nwhat’s important direction and\nwillingness and\n// U se customer insights to We will reflect on these findings and to our customers future\ncapacity to pay\nshortlist priority areas for provide feedback to our community and community Trade-off for the desired Review and investment\nconversations with outcomes update our decisions\ndeeper engagement on how their preferences have been customer\nour customers\noutcomes/\nincorporated into our decision- and community to\npriorities, and track\n// u se multiple methods to engage understand their\nmaking process. against measures\npriorities\nwith a broad cross-section of and targets\nour customers and community, Our proposed engagement approach\nincluding meaningful two-way will inform our future strategic\nconversations with our community, direction and investment decisions,", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "We will: Inform our\nUnderstand\nUnderstand strategic\nour customers\nwhat’s important direction and\nwillingness and\n// U se customer insights to We will reflect on these findings and to our customers future\ncapacity to pay\nshortlist priority areas for provide feedback to our community and community Trade-off for the desired Review and investment\nconversations with outcomes update our decisions\ndeeper engagement on how their preferences have been customer\nour customers\noutcomes/\nincorporated into our decision- and community to\npriorities, and track\n// u se multiple methods to engage understand their\nmaking process. against measures\npriorities\nwith a broad cross-section of and targets\nour customers and community, Our proposed engagement approach\nincluding meaningful two-way will inform our future strategic\nconversations with our community, direction and investment decisions,", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Community-and-Engagement-Strategy.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "People & Culture\nmanagers and other key leadership staff to participate in formal and December 2023 People & Culture\nstructured cultural learning. • Promote and encourage participation in external NAIDOC July 2022 Executive Manager\nevents to all staff.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "People & Culture\nmanagers and other key leadership staff to participate in formal and December 2023 People & Culture\nstructured cultural learning. • Promote and encourage participation in external NAIDOC July 2022 Executive Manager\nevents to all staff.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Reconciliation-Acton-Plan-2022.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Other-Reports/Reconciliation-Acton-Plan-2022.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Audit & Risk Committee The Audit & Risk Committee monitors and evaluates privacy risk\nmanagement activities within Hunter Water.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Privacy-Management-Plan.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Management-Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-065", "entity_name": "Hunter Water", "folder_name": "Hunter-Water", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Audit & Risk Committee The Audit & Risk Committee monitors and evaluates privacy risk\nmanagement activities within Hunter Water.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Privacy-Management-Plan.pdf (https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Policy-and-standards/Governance/Privacy-Management-Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": null, "url": "https://www.hunterwater.com.au/documents/assets/src/uploads/documents/Plans--Strategies/Community-and-Engagement-Strategy.pdf", 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