{ "entity_id": "S-ACT-027", "folder": "Icon-Water", "name": "Icon Water", "type": "State-Owned Corporation", "jurisdiction": "ACT", "portfolio": "Water", "website": "https://www.iconwater.com.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 5, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Our purpose of delivering essential water services every day and our vision of creating a sustainable water legacy both align with our Reconciliation Action Plan (RAP) commitment to fostering relationships, respect and opportunities with Aboriginal and Torres Strait Islander peoples.", "official_site_url": "https://www.iconwater.com.au/", "source_documents": [], "purpose": { "text": "Our purpose of delivering essential water services every day and our vision of creating a sustainable water legacy both align with our Reconciliation Action Plan (RAP) commitment to fostering relationships, respect and opportunities with Aboriginal and Torres Strait Islander peoples.", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 4, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=4" }, "vision": null, "strategic_priorities": [ { "title": "Understanding Aboriginal and Torres Strait Islander cultures, histories, knowledge and rights within our organisation", "description": "Understanding Aboriginal and Torres Strait Islander cultures, histories, knowledge and rights within our organisation", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 10, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10" }, { "title": "Building relationships with Ngunnawal community representatives", "description": "Building relationships with Ngunnawal community representatives", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 10, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10" }, { "title": "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community consulting on major Ico", "description": "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community consulting on major Icon Water projects/activities", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 10, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10" }, { "title": "Time together gauging health and values of Country understanding", "description": "Time together gauging health and values of Country understanding", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 10, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10" }, { "title": "Ensure a proportion of funding is allocated to organisations that support Aboriginal local First Nations initiatives", "description": "Ensure a proportion of funding is allocated to organisations that support Aboriginal local First Nations initiatives", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 10, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10" } ], "values": [ { "name": "community", "description": "", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": null }, { "name": "care", "description": "", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": null }, { "name": "courage", "description": "", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": null }, { "name": "connection", "description": "", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Reconciliation with Ngunnawal Community", "description": "Icon Water is committed to deepening its connection with the Ngunnawal community by listening, learning, and walking together in a spirit of shared purpose.", "activities": [ "Staff cultural awareness training", "Workplace cultural safety assessment" ], "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 9, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=9" } ], "performance_measures": [ { "code": "A1", "measure": "Understanding, value and recognition of Aboriginal and Torres Strait Islander cultures", "target": "80% completed by 2027", "latest_result": "50% completed by 2026", "status": "Partially achieved", "target_source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "target_source_page": 10, "result_source_url": "", "result_source_page": 10 }, { "code": "B1", "measure": "Ngunnawal community representatives accompanying Icon Water staff", "target": "At least four activities per annum", "latest_result": "", "status": "", "target_source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "target_source_page": 10, "result_source_url": "", "result_source_page": null }, { "code": "C1", "measure": "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community", "target": "At least once annually", "latest_result": "", "status": "", "target_source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "target_source_page": 10, "result_source_url": "", "result_source_page": null }, { "code": "D1", "measure": "Time together gauging health and values of Country understanding", "target": "At least twice per annum", "latest_result": "", "status": "", "target_source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "target_source_page": 10, "result_source_url": "", "result_source_page": null }, { "code": "E1", "measure": "Proportion of funding allocated to organisations that support Aboriginal local First Nations initiatives", "target": "Annually", "latest_result": "", "status": "", "target_source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "target_source_page": 10, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "Our purpose of delivering essential water services every day and our vision of creating a sustainable water legacy both align with our Reconciliation Action Plan (RAP) commitment t", "Understanding Aboriginal and Torres Strait Islander cultures, histories, knowledge and rights within our organisation", "Building relationships with Ngunnawal community representatives", "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community consulting on major Icon Water projects/activities", "Time together gauging health and values of Country understanding", "Ensure a proportion of funding is allocated to organisations that support Aboriginal local First Nations initiatives" ], "watch_terms": [ "Understanding, value and recognition of Aboriginal and Torres Strait Islander cultures", "Ngunnawal community representatives accompanying Icon Water staff", "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community", "Time together gauging health and values of Country understanding", "Proportion of funding allocated to organisations that support Aboriginal local First Nations initiatives" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Icon Water — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)\n\n## Our purpose / purposes\n\n> Our purpose of delivering essential water services every day and our vision of creating a sustainable water legacy both align with our Reconciliation Action Plan (RAP) commitment to fostering relationships, respect and opportunities with Aboriginal and Torres Strait Islander peoples. [[CP p.4](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=4)]\n\n## How we deliver\n\n> We have focused on local action for the three core reconciliation pillars fostering relationships, respect and opportunities, while considering national reconciliation dimensions of race relations, equality and equity, institutional integrity, unity, and historical acceptance. [[CP p.9](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=9)]\n\n## Government priorities for this department\n\n- Understanding Aboriginal and Torres Strait Islander cultures, histories, knowledge and rights within our organisation [[CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10)]\n- Building relationships with Ngunnawal community representatives [[CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10)]\n- Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community consulting on major Icon Water projects/activities [[CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10)]\n- Time together gauging health and values of Country understanding [[CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10)]\n- Ensure a proportion of funding is allocated to organisations that support Aboriginal local First Nations initiatives [[CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10)]\n\n## Outcomes\n\n### Outcome 1: Reconciliation with Ngunnawal Community\nIcon Water is committed to deepening its connection with the Ngunnawal community by listening, learning, and walking together in a spirit of shared purpose. [[CP p.9](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=9)]\n\n**Key activities:**\n- Staff cultural awareness training\n- Workplace cultural safety assessment\n\n## Values and principles\n\n_None_\n\n- community\n- care\n- courage\n- connection\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| A1 | Understanding, value and recognition of Aboriginal and Torres Strait Islander cultures | 80% completed by 2027 | [CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10) |\n| B1 | Ngunnawal community representatives accompanying Icon Water staff | At least four activities per annum | [CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10) |\n| C1 | Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community | At least once annually | [CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10) |\n| D1 | Time together gauging health and values of Country understanding | At least twice per annum | [CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10) |\n| E1 | Proportion of funding allocated to organisations that support Aboriginal local First Nations initiatives | Annually | [CP p.10](https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| A1 | Understanding, value and recognition of Aboriginal and Torres Strait Islander cultures | 50% completed by 2026 | Partially achieved | AR p.10 |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Icon Water - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T23:04:36.688123+00:00\n**Entity ID**: S-ACT-027\n**Entity type**: State-Owned Corporation\n**Jurisdiction**: ACT\n**Portfolio**: Water\n**Website**: https://www.iconwater.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 1 |\n| pages | 7 |\n\n## Executive Readout\n\n### Purpose\n\n- Business Strategy\nIn July 2025, we launched our new Business Strategy to outline our vision, purpose and strategic direction for the next 10 years.\n...\n Source: `pages/strategies-index.html (https://www.iconwater.com.au/About-Us/Who-are-we/Statement-of-Corporate-Intent)`\n- Our purpose of delivering essential water services every day, and our vision of creating a sustainable water legacy, aligns with our Reflect Reconciliation Action Plan (RAP) commitment to foster relationships, respect and opportunities with Aboriginal and Torres Strait Islander (ATSI) peoples.\n Source: `pages/strategies-index__00.html (https://www.iconwater.com.au/about-us/reconciliation)`\n- Our purpose of delivering essential water services every\nday and our vision of creating a sustainable water legacy\nboth align with our Reconciliation Action Plan (RAP)\ncommitment to fostering relationships, respect and\nopportunities with Aboriginal and Torres Strait Islander\npeoples.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Undertaking cultural activities with Ngunnawal community on Icon Water At least once per annum Manager Environment and\nproperties including cool burns Sustainability\n1 Where possible we will look to combine activities/deliverables to maximise outcomes and minimise demands on the Ngunnawal Community and Aboriginal and Torres Strait Islander peoples\n2 These actions are Ngunnawal priorities for delivery along with detailed Reconciliation Australia priorities set out on pages 17-20\n8 Icon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n\n### Role and Functions\n\n- Staff cultural awareness training, based on cultural learning needs, cultural Commenced in 2025 Manager People and\nA\nlocal Ngunnawal safety, increasing understanding, value and recognition of Aboriginal and Torres 50% completed by 2026 Culture\nculture and Strait Islander cultures 80% completed by 2027\nAboriginal and\nTorres Strait A2.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- [pages 1,3,4,5,6,7]\n[Page 1]\nRECONCILIATION\nNgunnawal\nACTION PLAN\nCommunity\nREFLECT\nJune 2025 – December 2026\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 3]\nCONTENTS\nOur business and commitment to reconciliation 2 Our approach 12\nMessage from the Ngunnawal Community 4 Our reconciliation journey 14\nMessage from Reconciliation Australia 5 Changes in employment statistics over time 16\nOur Reconciliation Action Plan artwork 6 Attachments\nRelationships 17\nOur reconciliation actions 7\nRespect 18\nNow 8 Opportunities 19\nGovernance 20\nNext 10\nLater 11\nIcon Water acknowledges the Traditional Custodians of the Canberra region, the Ngunnawal peoples.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 10]\nNOW1\nPriority actions for delivery under this RAP2 (building on our first Reflect RAP)\nAction Deliverable Timing Responsibility\nUnderstanding A1.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 16]\nOUR RECONCILIATION JOURNEY\nWhere we started ƒ Event sponsorship with the NAIDOC in the North\nevent in 2023 and 2024, Waterways Country\nOngoing Aboriginal heritage protection at utility sites Symposium in 2022-23, the NAIDOC ‘Because of\nwith several artefacts alone listed at Lower Molonglo her we can’ in 2017-18 and the NAIDOC By Lake\nWater Quality Control Centre (LMWQCC). celebrations in 2016-17.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n\n### Strategic Priorities\n\n- Undertaking cultural activities with Ngunnawal community on Icon Water At least once per annum Manager Environment and\nproperties including cool burns Sustainability\n1 Where possible we will look to combine activities/deliverables to maximise outcomes and minimise demands on the Ngunnawal Community and Aboriginal and Torres Strait Islander peoples\n2 These actions are Ngunnawal priorities for delivery along with detailed Reconciliation Australia priorities set out on pages 17-20\n8 Icon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 10]\nNOW1\nPriority actions for delivery under this RAP2 (building on our first Reflect RAP)\nAction Deliverable Timing Responsibility\nUnderstanding A1.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- We generally progressed well, however deliverables relating\nown and operate extensive assets, comprising the ACT’s to cultural learning, recruitment and suppliers were\nnetwork of dams, water treatment plants, wastewater generally unrealised.\ntreatment plants, reservoirs, and other related\nAs we still have a long way to go on our journey, we\ninfrastructure.\nhave recommitted with a new reflect RAP co-developed\nOur ~475 employees work across our Mitchell Offices, with the Ngunnawal Community and our staff walking\nthree main treatment sites and the field, with 6 (1%) together at the pace of trust, focusing efforts where they\ncurrently identifying as Aboriginal and Torres Strait matter most.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Business Strategy\nIn July 2025, we launched our new Business Strategy to outline our vision, purpose and strategic direction for the next 10 years.\n...\n Source: `pages/strategies-index.html (https://www.iconwater.com.au/About-Us/Who-are-we/Statement-of-Corporate-Intent)`\n- Staff cultural awareness training, based on cultural learning needs, cultural Commenced in 2025 Manager People and\nA\nlocal Ngunnawal safety, increasing understanding, value and recognition of Aboriginal and Torres 50% completed by 2026 Culture\nculture and Strait Islander cultures 80% completed by 2027\nAboriginal and\nTorres Strait A2.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- [pages 1,3,4,5,6,7]\n[Page 1]\nRECONCILIATION\nNgunnawal\nACTION PLAN\nCommunity\nREFLECT\nJune 2025 – December 2026\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 3]\nCONTENTS\nOur business and commitment to reconciliation 2 Our approach 12\nMessage from the Ngunnawal Community 4 Our reconciliation journey 14\nMessage from Reconciliation Australia 5 Changes in employment statistics over time 16\nOur Reconciliation Action Plan artwork 6 Attachments\nRelationships 17\nOur reconciliation actions 7\nRespect 18\nNow 8 Opportunities 19\nGovernance 20\nNext 10\nLater 11\nIcon Water acknowledges the Traditional Custodians of the Canberra region, the Ngunnawal peoples.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 16]\nOUR RECONCILIATION JOURNEY\nWhere we started ƒ Event sponsorship with the NAIDOC in the North\nevent in 2023 and 2024, Waterways Country\nOngoing Aboriginal heritage protection at utility sites Symposium in 2022-23, the NAIDOC ‘Because of\nwith several artefacts alone listed at Lower Molonglo her we can’ in 2017-18 and the NAIDOC By Lake\nWater Quality Control Centre (LMWQCC). celebrations in 2016-17.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Percentage of\nYear Number of people workforce (%)\n2016-17 4 1.1\n2017-18 6 1.5\n2018-19 9 2.2\n2019-20 9 2.2\n2020-21 8 2.0\n2021-22 7 1.7\n2022-23 6 1.3\n2023-24 6 1.2\nUncle Wally Bell and Davina McCormick undertaking a cool burn at Icon Water’s Williamsdale Offset Property\nIcon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Staff cultural awareness training, based on cultural learning needs, cultural Commenced in 2025 Manager People and\nA\nlocal Ngunnawal safety, increasing understanding, value and recognition of Aboriginal and Torres 50% completed by 2026 Culture\nculture and Strait Islander cultures 80% completed by 2027\nAboriginal and\nTorres Strait A2.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- [pages 1,3,4,5,6,7]\n[Page 1]\nRECONCILIATION\nNgunnawal\nACTION PLAN\nCommunity\nREFLECT\nJune 2025 – December 2026\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 3]\nCONTENTS\nOur business and commitment to reconciliation 2 Our approach 12\nMessage from the Ngunnawal Community 4 Our reconciliation journey 14\nMessage from Reconciliation Australia 5 Changes in employment statistics over time 16\nOur Reconciliation Action Plan artwork 6 Attachments\nRelationships 17\nOur reconciliation actions 7\nRespect 18\nNow 8 Opportunities 19\nGovernance 20\nNext 10\nLater 11\nIcon Water acknowledges the Traditional Custodians of the Canberra region, the Ngunnawal peoples.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 16]\nOUR RECONCILIATION JOURNEY\nWhere we started ƒ Event sponsorship with the NAIDOC in the North\nevent in 2023 and 2024, Waterways Country\nOngoing Aboriginal heritage protection at utility sites Symposium in 2022-23, the NAIDOC ‘Because of\nwith several artefacts alone listed at Lower Molonglo her we can’ in 2017-18 and the NAIDOC By Lake\nWater Quality Control Centre (LMWQCC). celebrations in 2016-17.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Percentage of\nYear Number of people workforce (%)\n2016-17 4 1.1\n2017-18 6 1.5\n2018-19 9 2.2\n2019-20 9 2.2\n2020-21 8 2.0\n2021-22 7 1.7\n2022-23 6 1.3\n2023-24 6 1.2\nUncle Wally Bell and Davina McCormick undertaking a cool burn at Icon Water’s Williamsdale Offset Property\nIcon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 23]\nRegistered Office TTY for Hearing Impaired\n12 Hoskins Street 133 677\nMitchell ACT 2911\nLanguage assistance\nPostal address\n13 14 50, 24 hours\nIcon Water\nPO Box 50 Mitchell\n“如需语言协助，请拨打上面的电话号码”。\nACT 2911\n「如需語言支援，請撥打上述電話號碼。」\nACN: 069 381 960\n«भााषााई सहाायताा प्रााप्ता करनेे के लि�ए, ऊपर दि�ए गए नेंबर पर कॉ� करं»।\nABN: 86 069 381 960\n«भााषाा सम्बन्धीी सहायोग लि�ने, माालि�को नेम्बरमाा फोोने गनेु�हाोस्।»\n«ਆਪਣੀੀ ਭਾਾਸ਼ਾਾ ਵਿੱ�ੱਚ ਸਹਾਾਇਤਾਾ ਪਾਾਪਤਾ ਕਰਨ ਲਈ, ਉੱਪਰ ਵਿੱ�ੱਤਾੇ ਨੰ ਬਰ ‹ਤਾੇ ਫ਼ੋੋਨ ਕਰੋ»।\nTalk to us\n“Để được hỗ trợ về ngôn ngữ, hãy gọi đến số điện thoại ở trên”.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- We generally progressed well, however deliverables relating\nown and operate extensive assets, comprising the ACT’s to cultural learning, recruitment and suppliers were\nnetwork of dams, water treatment plants, wastewater generally unrealised.\ntreatment plants, reservoirs, and other related\nAs we still have a long way to go on our journey, we\ninfrastructure.\nhave recommitted with a new reflect RAP co-developed\nOur ~475 employees work across our Mitchell Offices, with the Ngunnawal Community and our staff walking\nthree main treatment sites and the field, with 6 (1%) together at the pace of trust, focusing efforts where they\ncurrently identifying as Aboriginal and Torres Strait matter most.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 6]\nMESSAGE FROM THE NGUNNAWAL COMMUNITY\nThe Ngunnawal Community welcomes Icon Water’s As the Traditional Owners as Custodians of Ngunnawal\ncommitment to reconciliation and recognise the effort Country, we encourage Icon Water to acknowledge,\nof staff to co-develop actions based on Ngunnawal engage and empower Ngunnawal people, and other\nCommunity consultation during Aboriginal Water First Nations people with connection to the region in the\nAssessments on the Cotter River in October 2024 and planning and delivery of urban water and wastewater\nMolonglo River in February 2025. services as outlined in this Reconciliation Action Plan.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Undertaking cultural activities with Ngunnawal community on Icon Water At least once per annum Manager Environment and\nproperties including cool burns Sustainability\n1 Where possible we will look to combine activities/deliverables to maximise outcomes and minimise demands on the Ngunnawal Community and Aboriginal and Torres Strait Islander peoples\n2 These actions are Ngunnawal priorities for delivery along with detailed Reconciliation Australia priorities set out on pages 17-20\n8 Icon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [pages 15,16,17,18]\nnt and\nƒ First Nations Engagement Steering Committee as speak up (not silence) as a local industry leader.\nresponsible Branch Managers to direct resources,\nprioritise delivery and enable connections, and\nƒ General Manager Customer Engagement as\nExecutive Sponsor accountable to the Executive and\nBoard.\n“We cannot hurry the river – we must make space for deep relationships and the shared search\nfor understanding for community healing and empowerment”\nMiriam-Rose Ungunmerr-Baumann, et al 2022, ‘Dadirri: an Indigenous place-based research methodology’ in\nAlterNative journal\nJustin Reid and Fred Monaghan cut a coolamon from a\ntree at the start of our Yarning Circle with the Icon Water\nBoard\nIcon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Connecting with the Indigenous Water Policy Officer Several Icon Water staff attended multiple sessions at\nin the ACT government Environment, Planning and the Australian Water Association’s national OzWater\nSustainable Development Directorate (EPSDD), for a conference focused on First Nations connection to water\npresentation to staff across Icon Water on improving and engaging with an Indigenous perspective across\nwaterway quality and health, since appointment in 2021- 2023 and 2024.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [pages 18,19,20,21]\nortive environment. with Belco Arts to create this limited edition water bottle\nfeaturing Rebekah Weddell’s artwork ‘Communities’, which\nalso features on local water infrastructure in the area\nIcon Water Reflect Reconciliation Action Plan 15\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Week (NRW).\nƒ Encourage and support staff and senior leaders to participate in at General Manager Customer\n27 May – 3 June 2026\nleast one external event to recognise and celebrate NRW (A4).\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| 475 employees | We generally progressed well, however deliverables relating\nown and operate extensive assets, comprising the ACT’s to cultural learning, recruitment and suppliers were\nnetwork of dams, water treatment plants, wastewater generally unrealised.\ntreatment plants, reservoirs, and other related\nAs we still have a long way to go on our journey, we\ninfrastructure.\nhave recommitted with a new reflect RAP co-developed\nOur ~475 employees work across our Mit | `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)` |\n| 475 employees | We generally progressed well, however deliverables relating\nown and operate extensive assets, comprising the ACT’s to cultural learning, recruitment and suppliers were\nnetwork of dams, water treatment plants, wastewater generally unrealised.\ntreatment plants, reservoirs, and other related\nAs we still have a long way to go on our journey, we\ninfrastructure.\nhave recommitted with a new reflect RAP co-developed\nOur ~475 employees work across our Mit | `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)` |\n\n## Key Achievements\n\n- Staff cultural awareness training, based on cultural learning needs, cultural Commenced in 2025 Manager People and\nA\nlocal Ngunnawal safety, increasing understanding, value and recognition of Aboriginal and Torres 50% completed by 2026 Culture\nculture and Strait Islander cultures 80% completed by 2027\nAboriginal and\nTorres Strait A2.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Waterways to Cultural Paths’ with native food and\nmedicine gardens and cultural knowledge delivered\nat local primary schools by an Indigenous Training\nand Engagement Officer from 2018 to 2024, as well\nas establishment of our own bush tucker garden in Aaron Chatfield setting out our bush tucker garden\nMay 2022. working bee activity together\n14 Icon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Champions Group, completed training in Aboriginal\nMental Health First Aid in 2023-24 to ensure our\nemployees are equipped to address the unique mental\nhealth challenges faced by Aboriginal communities and To celebrate NAIDOC week in 2024, we collaborated\nto foster a culturally safe and supportive environment. with Belco Arts to create this limited edition water bottle\nfeaturing Rebekah Weddell’s artwork ‘Communities’, which\nalso features on local water infrastructure in the area\nIcon Water Reflect Reconciliation Action Plan 15\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- [pages 1,3,4,5,6,7]\n[Page 1]\nRECONCILIATION\nNgunnawal\nACTION PLAN\nCommunity\nREFLECT\nJune 2025 – December 2026\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 3]\nCONTENTS\nOur business and commitment to reconciliation 2 Our approach 12\nMessage from the Ngunnawal Community 4 Our reconciliation journey 14\nMessage from Reconciliation Australia 5 Changes in employment statistics over time 16\nOur Reconciliation Action Plan artwork 6 Attachments\nRelationships 17\nOur reconciliation actions 7\nRespect 18\nNow 8 Opportunities 19\nGovernance 20\nNext 10\nLater 11\nIcon Water acknowledges the Traditional Custodians of the Canberra region, the Ngunnawal peoples.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 16]\nOUR RECONCILIATION JOURNEY\nWhere we started ƒ Event sponsorship with the NAIDOC in the North\nevent in 2023 and 2024, Waterways Country\nOngoing Aboriginal heritage protection at utility sites Symposium in 2022-23, the NAIDOC ‘Because of\nwith several artefacts alone listed at Lower Molonglo her we can’ in 2017-18 and the NAIDOC By Lake\nWater Quality Control Centre (LMWQCC). celebrations in 2016-17.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Percentage of\nYear Number of people workforce (%)\n2016-17 4 1.1\n2017-18 6 1.5\n2018-19 9 2.2\n2019-20 9 2.2\n2020-21 8 2.0\n2021-22 7 1.7\n2022-23 6 1.3\n2023-24 6 1.2\nUncle Wally Bell and Davina McCormick undertaking a cool burn at Icon Water’s Williamsdale Offset Property\nIcon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 23]\nRegistered Office TTY for Hearing Impaired\n12 Hoskins Street 133 677\nMitchell ACT 2911\nLanguage assistance\nPostal address\n13 14 50, 24 hours\nIcon Water\nPO Box 50 Mitchell\n“如需语言协助，请拨打上面的电话号码”。\nACT 2911\n「如需語言支援，請撥打上述電話號碼。」\nACN: 069 381 960\n«भााषााई सहाायताा प्रााप्ता करनेे के लि�ए, ऊपर दि�ए गए नेंबर पर कॉ� करं»।\nABN: 86 069 381 960\n«भााषाा सम्बन्धीी सहायोग लि�ने, माालि�को नेम्बरमाा फोोने गनेु�हाोस्।»\n«ਆਪਣੀੀ ਭਾਾਸ਼ਾਾ ਵਿੱ�ੱਚ ਸਹਾਾਇਤਾਾ ਪਾਾਪਤਾ ਕਰਨ ਲਈ, ਉੱਪਰ ਵਿੱ�ੱਤਾੇ ਨੰ ਬਰ ‹ਤਾੇ ਫ਼ੋੋਨ ਕਰੋ»।\nTalk to us\n“Để được hỗ trợ về ngôn ngữ, hãy gọi đến số điện thoại ở trên”.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- She recently completed her term as President of the National Competition Council and chairs several Audit and Risk Committees.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- We generally progressed well, however deliverables relating\nown and operate extensive assets, comprising the ACT’s to cultural learning, recruitment and suppliers were\nnetwork of dams, water treatment plants, wastewater generally unrealised.\ntreatment plants, reservoirs, and other related\nAs we still have a long way to go on our journey, we\ninfrastructure.\nhave recommitted with a new reflect RAP co-developed\nOur ~475 employees work across our Mitchell Offices, with the Ngunnawal Community and our staff walking\nthree main treatment sites and the field, with 6 (1%) together at the pace of trust, focusing efforts where they\ncurrently identifying as Aboriginal and Torres Strait matter most.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 6]\nMESSAGE FROM THE NGUNNAWAL COMMUNITY\nThe Ngunnawal Community welcomes Icon Water’s As the Traditional Owners as Custodians of Ngunnawal\ncommitment to reconciliation and recognise the effort Country, we encourage Icon Water to acknowledge,\nof staff to co-develop actions based on Ngunnawal engage and empower Ngunnawal people, and other\nCommunity consultation during Aboriginal Water First Nations people with connection to the region in the\nAssessments on the Cotter River in October 2024 and planning and delivery of urban water and wastewater\nMolonglo River in February 2025. services as outlined in this Reconciliation Action Plan.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Ms Schafer was appointed as a Member of the ActewAGL Partnerships Board in July 2022 and as Chair of the ActewAGL Safety, Audit and Risk Committee in October 2022.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- Her experience is in governance and assurance including financial statement audit, internal audit and project and risk management, with a particular focus on government.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- Ms Lilley has various governance roles for Commonwealth Government entities including as a Member of the Department of the Treasury and Department of Industry, Science and Resources Audit and Risk Committees, amongst others.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- Ms Schafer was a non-executive director of Urban Utilities and Chair of the Audit, Finance and Risk Committee and member of the Experience and Safety Committee for Urban Utilities.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- She recently completed her term as President of the National Competition Council and chairs several Audit and Risk Committees.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- Mr Dennis joined the Risk and Assurance Committee in June 2023 and was appointed as Chair of that Committee in August 2024.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- Staff cultural awareness training, based on cultural learning needs, cultural Commenced in 2025 Manager People and\nA\nlocal Ngunnawal safety, increasing understanding, value and recognition of Aboriginal and Torres 50% completed by 2026 Culture\nculture and Strait Islander cultures 80% completed by 2027\nAboriginal and\nTorres Strait A2.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Champions Group, completed training in Aboriginal\nMental Health First Aid in 2023-24 to ensure our\nemployees are equipped to address the unique mental\nhealth challenges faced by Aboriginal communities and To celebrate NAIDOC week in 2024, we collaborated\nto foster a culturally safe and supportive environment. with Belco Arts to create this limited edition water bottle\nfeaturing Rebekah Weddell’s artwork ‘Communities’, which\nalso features on local water infrastructure in the area\nIcon Water Reflect Reconciliation Action Plan 15\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- [pages 1,3,4,5,6,7]\n[Page 1]\nRECONCILIATION\nNgunnawal\nACTION PLAN\nCommunity\nREFLECT\nJune 2025 – December 2026\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 3]\nCONTENTS\nOur business and commitment to reconciliation 2 Our approach 12\nMessage from the Ngunnawal Community 4 Our reconciliation journey 14\nMessage from Reconciliation Australia 5 Changes in employment statistics over time 16\nOur Reconciliation Action Plan artwork 6 Attachments\nRelationships 17\nOur reconciliation actions 7\nRespect 18\nNow 8 Opportunities 19\nGovernance 20\nNext 10\nLater 11\nIcon Water acknowledges the Traditional Custodians of the Canberra region, the Ngunnawal peoples.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 16]\nOUR RECONCILIATION JOURNEY\nWhere we started ƒ Event sponsorship with the NAIDOC in the North\nevent in 2023 and 2024, Waterways Country\nOngoing Aboriginal heritage protection at utility sites Symposium in 2022-23, the NAIDOC ‘Because of\nwith several artefacts alone listed at Lower Molonglo her we can’ in 2017-18 and the NAIDOC By Lake\nWater Quality Control Centre (LMWQCC). celebrations in 2016-17.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Percentage of\nYear Number of people workforce (%)\n2016-17 4 1.1\n2017-18 6 1.5\n2018-19 9 2.2\n2019-20 9 2.2\n2020-21 8 2.0\n2021-22 7 1.7\n2022-23 6 1.3\n2023-24 6 1.2\nUncle Wally Bell and Davina McCormick undertaking a cool burn at Icon Water’s Williamsdale Offset Property\nIcon Water Reflect Reconciliation Action Plan\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 23]\nRegistered Office TTY for Hearing Impaired\n12 Hoskins Street 133 677\nMitchell ACT 2911\nLanguage assistance\nPostal address\n13 14 50, 24 hours\nIcon Water\nPO Box 50 Mitchell\n“如需语言协助，请拨打上面的电话号码”。\nACT 2911\n「如需語言支援，請撥打上述電話號碼。」\nACN: 069 381 960\n«भााषााई सहाायताा प्रााप्ता करनेे के लि�ए, ऊपर दि�ए गए नेंबर पर कॉ� करं»।\nABN: 86 069 381 960\n«भााषाा सम्बन्धीी सहायोग लि�ने, माालि�को नेम्बरमाा फोोने गनेु�हाोस्।»\n«ਆਪਣੀੀ ਭਾਾਸ਼ਾਾ ਵਿੱ�ੱਚ ਸਹਾਾਇਤਾਾ ਪਾਾਪਤਾ ਕਰਨ ਲਈ, ਉੱਪਰ ਵਿੱ�ੱਤਾੇ ਨੰ ਬਰ ‹ਤਾੇ ਫ਼ੋੋਨ ਕਰੋ»।\nTalk to us\n“Để được hỗ trợ về ngôn ngữ, hãy gọi đến số điện thoại ở trên”.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Staff cultural awareness training, based on cultural learning needs, cultural Commenced in 2025 Manager People and\nA\nlocal Ngunnawal safety, increasing understanding, value and recognition of Aboriginal and Torres 50% completed by 2026 Culture\nculture and Strait Islander cultures 80% completed by 2027\nAboriginal and\nTorres Strait A2.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 3]\nCONTENTS\nOur business and commitment to reconciliation 2 Our approach 12\nMessage from the Ngunnawal Community 4 Our reconciliation journey 14\nMessage from Reconciliation Australia 5 Changes in employment statistics over time 16\nOur Reconciliation Action Plan artwork 6 Attachments\nRelationships 17\nOur reconciliation actions 7\nRespect 18\nNow 8 Opportunities 19\nGovernance 20\nNext 10\nLater 11\nIcon Water acknowledges the Traditional Custodians of the Canberra region, the Ngunnawal peoples.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [Page 20]\nATTACHMENTS\nRESPECT\nAction Deliverable Timeline Responsibility\nIncrease understanding, value and ƒ Develop a business case for increasing understanding, value and\nrecognition of Aboriginal and Torres recognition of Aboriginal and Torres Strait Islander cultures, histories, March 2026 Manager People and Culture\n5 Strait Islander cultures, histories, knowledge and rights within our organisation (A1).\nknowledge and rights through ƒ Conduct a review of cultural learning needs within our organisation\ncultural learning. (A1).\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- [pages 21,22,23,24]\nIslander recruitment, retention ƒ Build understanding of current Aboriginal and Torres Strait Islander\nand professional development. staffing to inform future employment and professional development June 2026 Manager People and Culture\nopportunities (A2, A3, A5).\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Mr Dennis was included in the Top 100 most Influential Engineers in Australia (2014 and 2015) and awarded the Newcastle Division of Engineers Australia ‘Professional Engineer of the Year’ (2009).\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- [Page 9]\nOUR RECONCILIATION ACTIONS\nRelationships, respect and opportunities We have focused on local action for the three core\nreconciliation pillars fostering relationships, respect and\nThere are a range of ways to act on reconciliation. opportunities, while considering national reconciliation\ndimensions of race relations, equality and equity,\nAs shown in the photos throughout this Reconciliation\ninstitutional integrity, unity, and historical acceptance.\n Source: `other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)`\n- Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n- Ms Schafer was previously a partner in Brisbane professional legal service firms, specialising in commercial and insurance matters.\n Source: `pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.iconwater.com.au/About-Us/Careers/Current-Vacancies\n- `pages/homepage.html` - pages - https://www.iconwater.com.au/\n- `pages/leadership.html` - pages - https://www.iconwater.com.au/about-us/who-are-we/leadership-team\n- `pages/publications-index.html` - pages - https://www.iconwater.com.au/about-us/news-and-publications\n- `pages/strategies-index.html` - pages - https://www.iconwater.com.au/About-Us/Who-are-we/Statement-of-Corporate-Intent\n- `pages/strategies-index__00.html` - pages - https://www.iconwater.com.au/about-us/reconciliation\n- `pages/strategies-index__01.html` - pages - https://www.iconwater.com.au/About-Us/Who-are-we/Statement-of-Corporate-Intent\n- `other-pdfs/IconWater-RAP-202025.pdf` - other-pdfs - https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Icon Water - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:48:33.613382+00:00\n**Entity ID**: S-ACT-027\n**Jurisdiction**: Australian Capital Territory\n**Portfolio**: Water\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 8\n- Unique legislation references found: 2\n\n| Type | Count |\n|---|---:|\n| Act | 2 |\n\n## Legislation References\n\n### ACT Discrimination Act 1991\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.act.gov.au/search?query=ACT+Discrimination+Act+1991\n\n**Sources**:\n- `pages/about.html`\n\n**Evidence contexts**:\n- ential to develop you!\nWe ensure every job vacancy is a fair and open process by providing the same selection criteria and information about the selection process to all applicants.\nOur decisions to hire are made without discrimination and in keeping with the\nACT Discrimination Act 1991.\nHear what our people have to say about working at Icon Water:\n Source: `pages/about.html`\n\n### Territory-owned Corporations Act 1990\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.act.gov.au/search?query=Territory-owned+Corporations+Act+1990\n\n**Sources**:\n- `pages/leadership.html`\n\n**Evidence contexts**:\n- : seven non-Executive Directors and one Executive Director, who are appointed by the Voting Shareholders.\nThe Voting Shareholders determine the terms of appointment and remuneration of Directors. Procedures for the appointment of Directors are outlined in the\nTerritory-owned Corporations Act 1990\nand the company’s constitution.\nIcon Water submits a annual Statement of Corporate Intent to the Voting Shareholders that includes: the main undertakings of the company, the scope of activities to be undertaken, business and corporate strategies and performan\n Source: `pages/leadership.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/homepage.html` (page)\n- `pages/leadership.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `other-pdfs/IconWater-RAP-202025.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Our purpose of delivering essential water services every day and our vision of creating a sustainable water legacy both align with our Reconciliation Action Plan (RAP) commitment to fostering relationships, respect and opportunities with Aboriginal and Torres Strait Islander peoples.", "purposes_source_page": 4, "how_we_deliver": "We have focused on local action for the three core reconciliation pillars fostering relationships, respect and opportunities, while considering national reconciliation dimensions of race relations, equality and equity, institutional integrity, unity, and historical acceptance.", "how_we_deliver_source_page": 9, "government_priorities": [ { "text": "Understanding Aboriginal and Torres Strait Islander cultures, histories, knowledge and rights within our organisation", "source_page": 10 }, { "text": "Building relationships with Ngunnawal community representatives", "source_page": 10 }, { "text": "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community consulting on major Icon Water projects/activities", "source_page": 10 }, { "text": "Time together gauging health and values of Country understanding", "source_page": 10 }, { "text": "Ensure a proportion of funding is allocated to organisations that support Aboriginal local First Nations initiatives", "source_page": 10 } ], "outcomes": [ { "name": "Outcome 1: Reconciliation with Ngunnawal Community", "description": "Icon Water is committed to deepening its connection with the Ngunnawal community by listening, learning, and walking together in a spirit of shared purpose.", "key_activities": [ "Staff cultural awareness training", "Workplace cultural safety assessment" ], "source_page": 9 } ], "values": [ "community", "care", "courage", "connection" ], "values_framework_name": "None", "kpi_targets_2025_26": [ { "code": "A1", "measure": "Understanding, value and recognition of Aboriginal and Torres Strait Islander cultures", "target": "80% completed by 2027", "source_page": 10 }, { "code": "B1", "measure": "Ngunnawal community representatives accompanying Icon Water staff", "target": "At least four activities per annum", "source_page": 10 }, { "code": "C1", "measure": "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community", "target": "At least once annually", "source_page": 10 }, { "code": "D1", "measure": "Time together gauging health and values of Country understanding", "target": "At least twice per annum", "source_page": 10 }, { "code": "E1", "measure": "Proportion of funding allocated to organisations that support Aboriginal local First Nations initiatives", "target": "Annually", "source_page": 10 } ], "kpi_results_2024_25": [ { "code": "A1", "measure": "Understanding, value and recognition of Aboriginal and Torres Strait Islander cultures", "result": "50% completed by 2026", "status": "Partially achieved", "source_page": 10 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 6]\nMESSAGE FROM THE NGUNNAWAL COMMUNITY\nThe Ngunnawal Community welcomes Icon Water’s As the Traditional Owners as Custodians of Ngunnawal\ncommitment to reconciliation and recognise the effort Country, we encourage Icon Water to acknowledge,\nof staff to co-develop actions based on Ngunnawal engage and empower Ngunnawal people, and other\nCommunity consultation during Aboriginal Water First Nations people with connection to the region in the\nAssessments on the Cotter River in October 2024 and planning and delivery of urban water and wastewater\nMolonglo River in February 2025. services as outlined in this Reconciliation Action Plan.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 6]\nMESSAGE FROM THE NGUNNAWAL COMMUNITY\nThe Ngunnawal Community welcomes Icon Water’s As the Traditional Owners as Custodians of Ngunnawal\ncommitment to reconciliation and recognise the effort Country, we encourage Icon Water to acknowledge,\nof staff to co-develop actions based on Ngunnawal engage and empower Ngunnawal people, and other\nCommunity consultation during Aboriginal Water First Nations people with connection to the region in the\nAssessments on the Cotter River in October 2024 and planning and delivery of urban water and wastewater\nMolonglo River in February 2025. services as outlined in this Reconciliation Action Plan.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 18]\nCHANGES IN EMPLOYMENT STATISTICS OVER TIME\nStaff recognising as being of Aboriginal and\nTorres Strait Islander origin\nThe number of staff recognising as being of Aboriginal\nand Torres Strait Islander origin has fluctuated over time.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 18]\nCHANGES IN EMPLOYMENT STATISTICS OVER TIME\nStaff recognising as being of Aboriginal and\nTorres Strait Islander origin\nThe number of staff recognising as being of Aboriginal\nand Torres Strait Islander origin has fluctuated over time.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Her experience is in governance and assurance including financial statement audit, internal audit and project and risk management, with a particular focus on government.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Her experience is in governance and assurance including financial statement audit, internal audit and project and risk management, with a particular focus on government.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "September 2025 General Manager Customer\nEngagement\ncommitments.\nƒ Define appropriate systems and capability to track, measure and\nSeptember, annually FNESC\nreport on RAP commitments.\nƒ Contact Reconciliation Australia to verify that our primary and\nsecondary contact details are up to date, to ensure we do not miss June annually FNESC\nBuild accountability and transparency out on important RAP correspondence.\nthrough reporting RAP achievements,\n12 ƒ Contact Reconciliation Australia to request our unique link, to access\nchallenges and learnings both August annually FNESC\nthe online RAP Impact Survey\ninternally and externally.\nƒ Complete and submit the annual RAP Impact Survey to\nSeptember, annually FNESC\nReconciliation Australia.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "September 2025 General Manager Customer\nEngagement\ncommitments.\nƒ Define appropriate systems and capability to track, measure and\nSeptember, annually FNESC\nreport on RAP commitments.\nƒ Contact Reconciliation Australia to verify that our primary and\nsecondary contact details are up to date, to ensure we do not miss June annually FNESC\nBuild accountability and transparency out on important RAP correspondence.\nthrough reporting RAP achievements,\n12 ƒ Contact Reconciliation Australia to request our unique link, to access\nchallenges and learnings both August annually FNESC\nthe online RAP Impact Survey\ninternally and externally.\nƒ Complete and submit the annual RAP Impact Survey to\nSeptember, annually FNESC\nReconciliation Australia.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Undertaking cultural activities with Ngunnawal community on Icon Water At least once per annum Manager Environment and\nproperties including cool burns Sustainability\n1 Where possible we will look to combine activities/deliverables to maximise outcomes and minimise demands on the Ngunnawal Community and Aboriginal and Torres Strait Islander peoples\n2 These actions are Ngunnawal priorities for delivery along with detailed Reconciliation Australia priorities set out on pages 17-20\n8 Icon Water Reflect Reconciliation Action Plan", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Undertaking cultural activities with Ngunnawal community on Icon Water At least once per annum Manager Environment and\nproperties including cool burns Sustainability\n1 Where possible we will look to combine activities/deliverables to maximise outcomes and minimise demands on the Ngunnawal Community and Aboriginal and Torres Strait Islander peoples\n2 These actions are Ngunnawal priorities for delivery along with detailed Reconciliation Australia priorities set out on pages 17-20\n8 Icon Water Reflect Reconciliation Action Plan", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": "2025", "url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "file": "other-pdfs/IconWater-RAP-202025.pdf", "bytes": 3291948, "link_text": "" } ], "_meta": { "snapshot_built_at": "2026-05-13T11:02:51+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Icon-Water", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "other-pdfs\\IconWater-RAP-202025.txt", "url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "year": "IconWater-RAP-202025" }, "usage": { "input_tokens": 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