{
  "entity_id": "S-ACT-007",
  "folder": "Justice-and-Community-Safety-Directorate",
  "name": "Justice and Community Safety Directorate",
  "type": "ACT Directorate",
  "jurisdiction": "ACT",
  "portfolio": "Justice",
  "website": "https://www.justice.act.gov.au/",
  "data_status": "stub",
  "completeness": {
    "has_strategy_brief": false,
    "has_strategy_structured": false,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": false,
    "n_ideas": 10,
    "n_legislation": 0,
    "n_artifacts": 0,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 0,
    "verified_own_data": false
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "low",
    "summary": "",
    "official_site_url": "https://www.justice.act.gov.au/",
    "source_documents": [],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available."
  },
  "strategy_brief_md": null,
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Justice and Community Safety Directorate - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T23:02:48.457347+00:00\n**Entity ID**: S-ACT-007\n**Entity type**: ACT Directorate\n**Jurisdiction**: ACT\n**Portfolio**: Justice\n**Website**: https://www.justice.act.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 2 |\n\n## Executive Readout\n\n### Purpose\n\n- Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate\n  Source: `pages/contact.html (https://www.justice.act.gov.au/)`\n\n### Role and Functions\n\n- Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate\n  Source: `pages/contact.html (https://www.justice.act.gov.au/)`\n\n### Strategic Priorities\n\n- Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate\n  Source: `pages/contact.html (https://www.justice.act.gov.au/)`\n\n## KPIs, Targets, and Where They Are At\n\n- Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate\n  Source: `pages/contact.html (https://www.justice.act.gov.au/)`\n\n## Key Metrics\n\n- Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate\n  Source: `pages/contact.html (https://www.justice.act.gov.au/)`\n\n## Key Achievements\n\n- Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate\n  Source: `pages/contact.html (https://www.justice.act.gov.au/)`\n\n## Key Issues, Risks, and Recommendations\n\n- Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate\n  Source: `pages/contact.html (https://www.justice.act.gov.au/)`\n\n## Corporate Values and Operating Culture\n\n- Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate\n  Source: `pages/contact.html (https://www.justice.act.gov.au/)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/contact.html` - pages - https://www.justice.act.gov.au/\n- `pages/homepage.html` - pages - https://www.justice.act.gov.au/\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Justice and Community Safety Directorate - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:46:52.149855+00:00\n**Entity ID**: S-ACT-007\n**Jurisdiction**: Australian Capital Territory\n**Portfolio**: Justice\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 2\n- Unique legislation references found: 0\n\n## Legislation References\n\n_No Act/Regulation/Instrument references found in the local corpus._\n\n## Files Scanned\n\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)",
  "global_initiatives_md": null,
  "strategy": null,
  "ideas": [
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-ACT-007",
      "entity_name": "Justice and Community Safety Directorate",
      "folder_name": "Justice-and-Community-Safety-Directorate",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Skip to content\nIn a life threatening emergency dial Triple Zero (000)\nEmergency Contact\nIn a life threatening emergency dial Triple Zero (000)\ntriple zero 000\nACT Public Hospitals\nCanberra Hospital\n5124 0000\nNorth Canberra Hospital\n6201 6111\nMental Health\nCall Mental Health Triage on\n1800 629 354\n(free call except from mobiles or public phones) or\n6205 1065\nPoisons Hotline\nFor a poison emergency in Australia call\n13 11 26\nDrug and Alcohol Help Line\nThe Drug and Alcohol Help Line is available 24-hours, 7 days a week on\n5124 9977\nHealth Protection Service\nFor after hours\nurgent public health matters including environmental health, radiation safety, food poisoning\nand communicable disease management phone:\n(02) 6205 1700\nhealthdirect\n24 hour health advice\n1800 022 222\nACT State Emergency Service\nEmergency help\nduring flood or storms\n13 25 00\nJustice and Community Safety Directorate",
      "impact": "High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/contact.html (https://www.justice.act.gov.au/)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [],
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      "entity_name": "Justice and Community Safety Directorate",
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