{ "entity_id": "S-NSW-053", "folder": "Legal-Aid-Commission-of-NSW", "name": "Legal Aid Commission of NSW", "type": "Statutory Authority", "jurisdiction": "NSW", "portfolio": "", "website": "https://www.legalaid.nsw.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 35, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.7]", "official_site_url": "https://www.legalaid.nsw.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024–25 PDF | English\n | November 2025 | 4 mb Download", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023–24 PDF | English\n | January 2025 | 4 mb Download", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022–23 PDF | English\n | January 2025 | 4 mb Download", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf", "period": "2022-23", "confidence": "high" }, { "type": "strategie", "title": "Strategic Plan 2023–2028 PDF | English\n | November 2024 | 117 kb Download", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Year one 2023-2024 implementation plan PDF | English\n | December 2023 | 84 kb Download", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-strategic-plan-year-one-23-24.pdf.coredownload.pdf", "period": "2023-24", "confidence": "medium" }, { "type": "strategie", "title": "Disability Inclusion Action Plan 2024–2028 PDF | English\n | December 2024 | 2 mb Download", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Disability Inclusion Action Plan 2024–2028 Easy Read PDF | English\n | December 2024 | 4 mb Download", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028-easy-read.pdf.coredownload.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "A new Strategy for Mental Health and Wellbeing in NSW (PDF, 326KB)", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-nsw-mental-health-wellbeing-strategy-2025-09.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "A legislative framework to regulate restrictive practices (PDF, 688KB)", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-restrictive-practices-regulation-2025-03.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Response to the discussion paper to inform the Homes for NSW Plan (PDF, 1MB)", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Feedback on the NSW Homelessness Strategy 2025–35 (PDF, 686KB)", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/civil-law/legal-aid-nsw-submission-feedback-on-nsw-homelessness-strategy-2025-35-2025-02.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Continuing professional development for legal practitioners on coercive control", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2023/continuing-professional-development-for-legal-practitioners-on-coercive-control-discussion-paper.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Development of a NSW Government Alcohol and Other Drug Strategy", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2023/Development%20of%20a%20NSW%20Government%20Alcohol%20and%20Other%20Drug%20Strategy.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Consultation on the English language requirement and the new sponsorship framework for the Partner visa program", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2021/Public%20consultation%20on%20the%20English%20language%20requirement%20and%20the%20new%20sponsorship%20framework%20for%20the%20Partner%20visa%20program.pdf", "period": "2021", "confidence": "medium" }, { "type": "strategie", "title": "Record-high demand for legal aid, new data shows PDF | English\n | December 2025 | 94 kb Download", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/news/media-releases/2025/2025-12-18-record-high-demand-for-legal-aid-new-data-shows.pdf.coredownload.pdf", "period": "2025", "confidence": "medium" } ], "purpose": { "text": "To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.7]", "source_url": "", "source_page": 7, "source_deep_url": "" }, "vision": { "text": "A justice system that delivers fair outcomes for people experiencing disadvantage. [AR p.7]", "source_url": "", "source_page": 7, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Our clients: high quality, consistent services tailored to meet client and community needs.", "description": "Our clients: high quality, consistent services tailored to meet client and community needs.", "source_url": "", "source_page": 23, "source_deep_url": "" }, { "title": "Our people: a diverse workforce that is safe, supported and valued.", "description": "Our people: a diverse workforce that is safe, supported and valued.", "source_url": "", "source_page": 23, "source_deep_url": "" }, { "title": "Our justice system: a fair and effective justice system.", "description": "Our justice system: a fair and effective justice system.", "source_url": "", "source_page": 23, "source_deep_url": "" }, { "title": "Our processes: systems and processes responsive to our needs.", "description": "Our processes: systems and processes responsive to our needs.", "source_url": "", "source_page": 23, "source_deep_url": "" } ], "values": [ { "name": "Social justice", "description": "", "source_url": "", "source_page": null }, { "name": "Integrity", "description": "", "source_url": "", "source_page": null }, { "name": "Respect", "description": "", "source_url": "", "source_page": null }, { "name": "Excellence", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Disability Inclusion", "description": "The Disability Inclusion Action Plan (DIAP) 2024–2028 provides a blueprint to eliminate discrimination and create a more accessible and inclusive Legal Aid NSW for clients and staff with lived and living experiences of disability and mental ill health. [AR p.25]", "activities": [ "Introduced training for ICT Team on digital assistive technology", "Formalised Disability Inclusion Advisory Panel", "Improved intake processes" ], "source_url": "", "source_page": 25, "source_deep_url": "" }, { "name": "Outcome 2: Children and Young People", "description": "Supporting young people in out-of-home care through the Your Voice – Children’s Out of Home Care Advocacy Service. [AR p.26]", "activities": [ "Developed and refined service model", "Built collaborative relationship with Department of Communities and Justice", "Trialling direct referral pathway from children’s courts" ], "source_url": "", "source_page": 26, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Means test income limit as a % of the national minimum weekly wage", "target": "51.0%", "latest_result": "51.0%", "status": "Achieved", "target_source_url": "", "target_source_page": 33, "result_source_url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf", "result_source_page": 33 } ], "document_alignment_terms": { "must_support": [ "To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.7]", "A justice system that delivers fair outcomes for people experiencing disadvantage. [AR p.7]", "Our clients: high quality, consistent services tailored to meet client and community needs.", "Our people: a diverse workforce that is safe, supported and valued.", "Our justice system: a fair and effective justice system.", "Our processes: systems and processes responsive to our needs." ], "watch_terms": [ "Means test income limit as a % of the national minimum weekly wage" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# Legal Aid Commission of NSW — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)\n\n## Vision\n\n> A justice system that delivers fair outcomes for people experiencing disadvantage. [AR p.7](https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf#page=7) [CP p.7]\n\n## Our purpose / purposes\n\n> To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.7](https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf#page=7) [CP p.7]\n\n## How we deliver\n\n> To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.11](https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf#page=11) [CP p.11]\n\n## Government priorities for this department\n\n- Our clients: high quality, consistent services tailored to meet client and community needs. [CP p.23]\n- Our people: a diverse workforce that is safe, supported and valued. [CP p.23]\n- Our justice system: a fair and effective justice system. [CP p.23]\n- Our processes: systems and processes responsive to our needs. [CP p.23]\n\n## Outcomes\n\n### Outcome 1: Disability Inclusion\nThe Disability Inclusion Action Plan (DIAP) 2024–2028 provides a blueprint to eliminate discrimination and create a more accessible and inclusive Legal Aid NSW for clients and staff with lived and living experiences of disability and mental ill health. [AR p.25](https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf#page=25) [CP p.25]\n\n**Key activities:**\n- Introduced training for ICT Team on digital assistive technology\n- Formalised Disability Inclusion Advisory Panel\n- Improved intake processes\n\n### Outcome 2: Children and Young People\nSupporting young people in out-of-home care through the Your Voice – Children’s Out of Home Care Advocacy Service. [AR p.26](https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf#page=26) [CP p.26]\n\n**Key activities:**\n- Developed and refined service model\n- Built collaborative relationship with Department of Communities and Justice\n- Trialling direct referral pathway from children’s courts\n\n## Values and principles\n\n_Legal Aid NSW Values_\n\n- Social justice\n- Integrity\n- Respect\n- Excellence\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Means test income limit as a % of the national minimum weekly wage | 51.0% | CP p.33 |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Means test income limit as a % of the national minimum weekly wage | 51.0% | Achieved | [AR p.33](https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf#page=33)(https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf#page=33) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Legal Aid Commission of NSW - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:42:39.728353+00:00\n**Entity ID**: S-NSW-053\n**Entity type**: Statutory Authority\n**Jurisdiction**: NSW\n**Portfolio**: \n**Website**: https://www.legalaid.nsw.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 3 |\n| other-pdfs | 5 |\n| pages | 41 |\n| reviews | 15 |\n| strategies | 12 |\n\n## Executive Readout\n\n### Purpose\n\n- Compliance requirement Source of Completed Page\nrequirement reference\nStrategic objectives and outcomes TPG25-10a Yes 23–24\n25–31\nCurrent and future strategic plans to accomplish outcomes and objectives TPG25-10a Yes 23–24\n30\nSystems and processes to measure the target outcomes TPG25-10a Yes 32–33\n34\n35–36\nResource allocation to implement strategic plans TPG25-10a Yes 23–24\n25–31\nOperations and performance\nWhat have we done to improve the lives of the people of NSW and what impact did we have?\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- Compliance requirement Source of Completed Page\nrequirement reference\nPurpose, vision and values (or equivalent) TPG25-10a Yes 7\nIf the agency is established under legislation, name of the Act or TPG25-10a Yes 6\nRegulation.\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- Compliance requirement Source of Completed Page\nrequirement reference\nKey products and services TPG25-10a Yes 43–47\n48–51\n52–68\nService delivery models TPG25-10a Yes 39–42\nNarrative summary of significant programs and operations, supported by TPG25-10a Yes 39–42\nany financial and/or other quantitative information for programs and 43–47\noperations 48–51\n52–68\n69–71\n72–75\n78–82\nPerformance metrics regarding targeted outcomes/objectives from the TPG25-10a Yes 15\nstrategy and/or corporate plan.\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- NSW child protection system failures costing taxpayers billions (smh.com.au)\n94 Cashmore & Paxman, 2006; Fernandez, 2009; Nathanson & Tzioumi, 2007; Octoman, McLean & Sleep, 2014; Osborn &\nBromfield, 2007; Sawyer, Carbone, Searle & Robinson 2007; Tarren-Sweeny, 2008; Townsend 2012; Vimpani, Boland, Barr &\nMarshall, 2012) in Pathways of Care Longitudinal Study: Outcomes of children and Young People in Out-of-Home Care,\nPOCLS Objectives and Strategy Research Agenda 2022-2023, p.\n Source: `reviews/legal-aid-nsw-submission-inquiry-community-safety-regional-rural-2024-05.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-community-safety-regional-rural-2024-05.pdf)`\n\n### Role and Functions\n\n- Organisational chart indicating functional responsibilities TPG25-10a Yes 96\nPeople TPG25-10a Yes 15\n105\n159\nConsultants TPG25-10a Yes 130\n152\n180\nInternational travel TPG25-10a Yes 152\n180\nRequirements arising from employment arrangements TPG25-10a Yes 128\nLegislation administered by the agency TPG25-10a Yes 6\n14\nChanges to legislation, changes to subordinate legislation, or significant TPG25-10a Yes 101–102\njudicial decisions that affect the agency or users of its services\nPrivacy and Personal Information Protection Act 1998 (PIPP Act) TPG25-10a Yes 101–102\nrequirements\nGovernment Information (Public Access) Act 2009 (GIPA Act) requirements TPG25-10a; Yes 101–102\nsection 125(4), 171–173\n(6) of the GIPA\nAct; clause 8,\nSchedule 2 and\nclause 13,\nSchedule 3 of\nthe GIPA\nRegulation\nRisk management and insurance activities TPG25-10a Yes 16–20\n99–100\n131\n153\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- 14\nAims and objectives TPG25-10a Yes 7\n23–24\nManagement and structure (including names, offices and responsibilities TPG25-10a Yes 90–95\nof principal officers) 96\n98\n99\nHigh-level description of functions and services TPG25-10a Yes 2\n8–10\n11–13\nControlled entities and subsidiaries, other related agencies TPG25-10a Yes 76–77\n78–82\n128\nIf the annual reporting information is combined or consolidated, include TPG25-10a N/A\ninformation on which agencies the report represents and any notes on\nhow consolidated/combined information is presented throughout the\nannual report.\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- [Page 5]\nComplaints handling 107\nSupporting our staff to provide outstanding customer service 109\nKeeping staff healthy and safe at work 111\nWorkforce diversity and equity 112\nLegal education and capability development 114\nSustainability 116\nEnvironmental responsibility 118\nEnsuring a fair supply chain 119\nFinancial performance 120\nFinancial overview 121\nFinancial results 123\nAppendices 164\nAppendix 1 Human resources information 164\nAppendix 2 Workforce diversity groups 165\nAppendix 3 Women’s Domestic Violence Court Advocacy Program funding\n167\nAppendix 4 Community Legal Centres Program funding 169\nAppendix 5 Legal practice operational statistics 171\nAppendix 6 Law reform submissions 176\nAppendix 7 Right to information 178\nAppendix 8 Report on multicultural and disability-related inclusion 181\nAppendix 9 Private law firm expenditure 184\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- The committee met on seven occasions in 2022–23 and reviewed a range of operational\nmatters.\n•\nMonitoring the Strategic Plan Year Five 2022–23.\n•\nConsultation on draft the Legal Aid NSW Strategic Plan 2023–28.\n•\nMonitoring the organisation’s financial position, trends, variations, carry forwards and\nbudget compliance.\n•\nMonitoring compliance with circulars, guidelines and policies from the NSW Treasury,\nDepartment of Customer Service (Cybersecurity) and Independent Commission Against\nCorruption (Fraud and Corruption), and sector-wide performance reports of the NSW\nAudit Office as applicable.\n•\nAdministering the external examination, law practice declaration and trust money.\n•\nAuditing of the Legal Aid NSW trust account.\n•\nCompleting the engagement closing report and end of financial year reports.\n•\nCompleting the NSW Audit Office’s Management letter and Annual Engagement Plan\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- Performance audits completed:\n2017–18 6\n2018–19 5\n2019–20 4\n2020–21 9\n2021–22 9\n2022–23 9\nTarget for 2023–24: 10\nCherie Pittman\nDirector Legal Service & In-house Counsel\nChief Audit Executive\n30 June 2023\nInternal Audit and Risk Management Attestation Statement for the 2022–23\nFinancial Year for Legal Aid NSW\nI, Monique Hitter, am of the opinion that Legal Aid NSW has internal audit and risk management\nprocesses in operation that are, excluding the exemptions or transitional arrangements described\nbelow, compliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore requirements Status*\nRisk management framework\n1.1 The Accountable Authority shall accept ultimate\nresponsibility and accountability for risk management in the Compliant\nagency\n1.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [pages 18,19,20]\nNSW\nI, Monique Hitter, am of the opinion that Legal Aid NSW has internal audit and risk management\nprocesses in operation that are, excluding the exemptions or transitional arrangements described\nbelow, compliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore requirements Status*\nRisk management framework\n1.1 The Accountable Authority shall accept ultimate\nresponsibility and accountability for risk management in the Compliant\nagency\n1.2 The Accountable Authority shall establish and maintain a risk\nmanagement framework that is appropriate for the agency.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n\n### Strategic Priorities\n\n- [Page 4]\nLEGAL AID NSW\nSTRATEGIC PLAN 2023 – 2028\nSTRATEGIC PRIORITY 1 STRATEGIC PRIORITY 2\nOUR CLIENTS OUR PEOPLE\nHigh quality, consistent services tailored A diverse workforce that is safe,\nto meet client and community needs supported and valued\n1.\n Source: `strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)`\n- [Page 5]\nOUR CLIENTS\nSTRATEGIC PRIORITY 1\n6\nNALP\nCIGETARTS\nOUR CLIENTS\nHigh quality, consistent services tailored to meet client and community needs\nGOAL 1 GOAL 2 GOAL 3 GOAL 4\nStrengthen service models that Serve clients no matter where Streamline client pathways for Deliver consistent, high-quality\nbest serve our clients they live in NSW legal assistance services through both in-house\nand private practitioners\nDESCRIPTION: DESCRIPTION: DESCRIPTION: DESCRIPTION:\nWe will strengthen cultural We will strengthen our capacity to We will focus on creating We will embed service standards\ncompetency and update service respond to state-wide service consistent and innovative end-to- and a quality framework to ensure\nmodels where systems and structures demand. end experiences for people seeking consistency and quality across\nfail and cause legal vulnerabilities; legal assistance. service delivery.\n Source: `strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)`\n- [Page 6]\nOUR PEOPLE\nSTRATEGIC PRIORITY 2\n7\nNALP\nCIGETARTS\nOUR PEOPLE\nA diverse workforce that is safe, supported and valued\nGOAL 1 GOAL 2 GOAL 3 GOAL 4\nPrioritise staff safety, health Embed an inclusive and Attract, retain, develop and Transform our recruitment\nand wellbeing respectful culture reward a highly engaged\nworkforce\nDESCRIPTION: DESCRIPTION: DESCRIPTION: DESCRIPTION:\nWe recognise that our work can We will strengthen cultural safety We will recognise high-performing We will strengthen the inclusivity of our\ninvolve challenging and for our staff through a dedicated staff and develop targeted training recruitment processes to support\nconfronting issues that can affect internal dispute resolution model to strengthen our management diversity and ensure our workforce\nthe mental health and wellbeing of and targeted strategies to promote capability.\n Source: `strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)`\n- [Page 7]\nOUR JUSTICE SYSTEM\nSTRATEGIC PRIORITY 3\n8\nNALP\nCIGETARTS\nOUR JUSTICE SYSTEM\nA fair and effective justice system\nGOAL 1 GOAL 2 GOAL 3 GOAL 4\nStrengthen our partnerships to Drive justice system reform and Action Closing the Gap priority Communicate and promote the\nachieve better outcomes for our innovation reforms value of our work\nclients\nDESCRIPTION: DESCRIPTION: DESCRIPTION: DESCRIPTION:\nWe will review our current We will develop a new strategic We will continue our program of We will proactively communicate\npartnerships and continue to law reform agenda and work with work to reduce systemic and promote our value to the wider\ndevelop our key partnerships to our partners to advocate for disadvantage for Aboriginal people justice system and general public.\nbetter support our clients. priority reforms to the legal who are in contact with the justice\n Source: `strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)`\n- [Page 8]\nOUR PROCESSES\nSTRATEGIC PRIORITY 4\n9\nNALP\nCIGETARTS\nOUR PROCESSES\nSystems and processes responsive to our needs\nGOAL 1 GOAL 2 GOAL 3 GOAL 4\nEnhance business processes for Transform our digital Strengthen data governance Optimise data security and\nour clients, our people and technology to support our work privacy\nprivate practitioners\nDESCRIPTION: DESCRIPTION: DESCRIPTION: DESCRIPTION:\nWe will implement an enhanced We will seek funding to replace our We will strengthen our data We will continue to uplift our cyber\nresource management system to grants management system to governance to outline clear and security capability to manage risks\nautomate and improve the better support our clients. consistent approaches to how we and strengthen our processes.\nefficiency of HR management. manage data and our compliance Including a continued focus on\nWe will continue to improve the\n Source: `strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)`\n- [Page 4]\nContents\nAbout Legal Aid NSW 2\nOverview 6\nChair’s report 8\nCEO’s report 10\nCharter 14\nOur staff 15\nReports and attestations 16\nStrategy 23\nOur five-year strategic plan 24\nOur 2022–23 performance highlights 26\nMeasuring our performance 32\nHow our key services tracked over the last five years 34\nYear-on-year trends – a snapshot 35\nOperations and performance 37\nOur clients and services 39\nProviding services to those who need them most 41\nAboriginal and Torres Strait Islander clients 44\nMeeting the needs of diverse clients 48\nHighlights from our practice areas 53\nCommunity legal education 69\nPrivate lawyers 72\nOur programs 76\nAn efficient and capable Legal Aid NSW 81\nInformation technology 82\nManagement and accountability 84\nKey activities of the Board 86\nBoard members | 1 July 2022 to 30 June 2023 89\nOrganisational structure – as at 30 June 2023 96\nSenior Executive 97\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 4]\nContents\nAbout Legal Aid NSW 2\nAbout this report 2\nAcknowledgement of Country 3\nOverview 6\nChair’s report 8\nCEO’s report 11\nCharter 15\nOur staff 16\nReports and attestations 17\nStrategy 24\nOur five-year strategic plan 25\nOur 2023–24 performance highlights 27\nMeasuring our performance 33\nHow our key services tracked over the last five years 35\nYear-on-year trends – a snapshot 36\nOperations and performance 38\nOur clients and services 39\nProviding services to those who need them most 41\nAboriginal and Torres Strait Islander clients 44\nMeeting the needs of diverse clients 49\nHighlights from our practice areas 52\nCommunity legal education 67\nPrivate lawyers 70\nNational Legal Aid 74\nPrograms we administer 76\nCreating accessible and efficient office spaces 81\nTechnology 83\nManagement and accountability 85\nKey activities of the Board 86\nBoard members | 1 July 2023 to 30 June 2024 88\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- Development of the Aboriginal Client Services Strategy 2024–2028\nBuilding on learnings under our previous strategy, with a focus on the priority reforms within\nthe National Agreement on Closing the Gap, the Aboriginal Services Branch has developed\nand launched the new Aboriginal Client Services Strategy 2024–2028 to replace the previous\n2019–2023 strategy.\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- [Page 4]\nContents\nAbout Legal Aid NSW 2\nAbout this report 2\nAcknowledgement of Country 3\nOverview 6\nChair’s report 8\nCEO’s report 11\nCharter 14\nOur staff 15\nReports and attestations 16\nStrategy 22\nOur five-year strategic plan 23\nOur 2024–25 performance highlights 25\nMeasuring our performance 32\nHow our key services tracked over the last five years 34\nYear-on-year trends – a snapshot 35\nOperations and performance 37\n.Our clients and services 38\nProviding services to those who need them most 39\nAboriginal and Torres Strait Islander clients 43\nMeeting the needs of diverse clients 48\nHighlights from our practice areas 52\nCommunity legal education 69\nPrivate lawyers 72\nNational Legal Aid 76\nPrograms we administer 78\nCreating accessible and efficient office spaces 83\nTechnology 84\nManagement and accountability 86\nKey activities of the Board 87\nBoard members | 1 July 2024 to 30 June 2025 90\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- Compliance requirement Source of Completed Page\nrequirement reference\nStrategic objectives and outcomes TPG25-10a Yes 23–24\n25–31\nCurrent and future strategic plans to accomplish outcomes and objectives TPG25-10a Yes 23–24\n30\nSystems and processes to measure the target outcomes TPG25-10a Yes 32–33\n34\n35–36\nResource allocation to implement strategic plans TPG25-10a Yes 23–24\n25–31\nOperations and performance\nWhat have we done to improve the lives of the people of NSW and what impact did we have?\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- 2022–23 2021–22\nPeriod Invoices % Invoices %\nWithin 30 days 147,641 99.47% 145,555 99.58%\nOver 30 days 788 0.53% 620 0.42%\nTotal 148,429 100% 146,175 100%\nAccounts paid within 30 days by quarter is as follows:\nAmount Total\nAccounts paid within 30 days by paid within Amount\nTarget % Achieved %\nquarter 30 days Paid\n$'000 $'000\nSeptember 100.00 99.49% 94,093 95,690\nDecember 100.00 99.56% 104,302 106,432\nMarch 100.00 96.92% 49,447 51,020\nJune 100.00 98.56% 79,552 80,718\n(b) Ageing of creditors\nAged creditors analysis at end of each quarter is as follows:\n$'000 $'000 $'000 $'000\nQuarter Current 31–60 days 61–90 days > 90 days\nSeptember 1,256 0 0 2\nDecember 1,304 0 1 1\nMarch 1,346 392 0 1\nJune 995 374 0 1\n(c) Consultancies\nConsultancy projects equal to or more than $50,000:\nSix\nConsultancy projects less than $50,000:\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- 2023–24 2022–23\nPeriod Invoices % Invoices %\nWithin 30 days 150,179 99.51% 147,641 99.47%\nOver 30 days 739 0.49% 788 0.53%\nTotal 150,918 100% 148,429 100%\nAccounts paid within 30 days by quarter is as follows:\nAmount Total\npaid within Amount\n30 days Paid\nAccounts paid within 30 days by quarter Target % Achieved % $'000 $'000\nSeptember 100.00 99.47% 96,187 99,448\nDecember 100.00 99.63% 102,450 103,658\nMarch 100.00 99.54% 64,525 65,722\nJune 100.00 99.41% 80,772 83,104\n(b) Ageing of creditors\nAged creditors analysis at end of each quarter is as follows:\n$'000 $'000 $'000 $'000\nQuarter Current 31–60 days 61–90 days > 90 days\nSeptember 1,441 0 0 0\nDecember 1,629 4 1 0\nMarch 1,512 0 0 0\nJune 0 0 0 0\n(c) Consultancies\nConsultancy projects equal to or more than $50,000:\nFive\nConsultancy projects less than $50,000:\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- 2024–25 2023–24\nPeriod Invoices % Invoices %\nWithin 30 days 154,170 97.53% 150,179 99.51%\nOver 30 days 3,903 2.47% 739 0.49%\nTotal 158,073 100% 150,918 100%\nAccounts paid within 30 days by quarter is as follows:\nAccounts paid within 30 days by quarter Target % Achieved % Amount Total\npaid within Amount Paid\n30 days $'000\n$'000\nSeptember 100.00 97.09% 67,088 70,745\nDecember 100.00 98.06% 80,514 83,880\nMarch 100.00 97.28% 108,912 113,867\nJune 100.00 97.67% 112,018 117,530\n(b) Ageing of creditors\nAged creditors analysis at end of each quarter is as follows:\n$'000 $'000 $'000 $'000\nQuarter Current 31–60 days 61–90 days > 90 days\nSeptember 2,218 10 0 0\nDecember 3,340 11 6 0\nMarch 1,940 0 0 0\nJune 511 0 0 0\n(c) Consultancies\nConsultancy projects equal to or more than $50,000:\nOne\nConsultancy projects less than $50,000:\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- Compliance requirement Source of Completed Page\nrequirement reference\nStrategic objectives and outcomes TPG25-10a Yes 23–24\n25–31\nCurrent and future strategic plans to accomplish outcomes and objectives TPG25-10a Yes 23–24\n30\nSystems and processes to measure the target outcomes TPG25-10a Yes 32–33\n34\n35–36\nResource allocation to implement strategic plans TPG25-10a Yes 23–24\n25–31\nOperations and performance\nWhat have we done to improve the lives of the people of NSW and what impact did we have?\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- In R v RB, Justice Lonergan observed the new provision:\n… operates in an unfairly discriminatory way upon a section of the community, children\naged 14 to under 18, who have been widely and specifically recognised as a group that\nneed support and guidance, not incarceration and disconnection from their family and the\ncommunity.101\nLegal Aid NSW disagrees with the NSW Government’s assertion that “the extension of the\nadditional bail test … is crucial to reduce youth crime and minimise young people’s long-\nterm contact with the justice system”.102 We consider the NSW Government’s reliance on\nbail refusal rates as a measure of success103 to be contradictory to its stated aim of\nreducing long-term contact with the justice system, and inconsistent with target 11 of the\nNational Agreement on Closing the Gap, which seeks to reduce the over-representation of\nAboriginal young people in detention.\n Source: `reviews/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/2026-submissions/criminal-law/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pdf)`\n- Performance audits completed:\n2017–18 6\n2018–19 5\n2019–20 4\n2020–21 9\n2021–22 9\n2022–23 9\nTarget for 2023–24: 10\nCherie Pittman\nDirector Legal Service & In-house Counsel\nChief Audit Executive\n30 June 2023\nInternal Audit and Risk Management Attestation Statement for the 2022–23\nFinancial Year for Legal Aid NSW\nI, Monique Hitter, am of the opinion that Legal Aid NSW has internal audit and risk management\nprocesses in operation that are, excluding the exemptions or transitional arrangements described\nbelow, compliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore requirements Status*\nRisk management framework\n1.1 The Accountable Authority shall accept ultimate\nresponsibility and accountability for risk management in the Compliant\nagency\n1.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- Key developments\nOur financial result was a surplus of $10.9 million, which is $13.3 million more than our\nbudgeted deficit of $2.4 million.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 123]\nFinancial results\nOur financial result was a surplus of $10.9 million, which is $13.3 million more\nthan our budgeted deficit of $2.4 million.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 124]\nSurplus or deficit ($M)\n-25.6 2018–2019\n2019–2020 6.9\n-11.3 2020–2021\n2021–2022 13.5\n2022–2023 10.9\nBudget outline 2023–24 ($M)\nOperating statement ($M)\nRevenue (including government contributions) 533.0\nExpenditure 546.2\nOther gains or losses (0.2)\nNet result (13.3)\nBalance sheet ($M)\nCurrent assets 42.2\nNon-current assets 47.9\nTotal assets 90.1\nCurrent liabilities 45.8\nNon-current liabilities 11.4\nTotal liabilities 57.2\nNet assets 32.9\nEquity 32.9\nLegal Aid NSW Annual Report 2022–23 124\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 128]\nLEGAL AID COMMISSION OF NEW SOUTH WALES\nStatement of comprehensive income for the year ended 30 June 2023\nConsolidated Commission\nNotes Budget Actual Actual Actual Actual\n2023 2023 2022 2023 2022\n$'000 $'000 $'000 $'000 $'000\nExpenses excluding losses\nEmployee-related expenses 2(a) 189,603 177,613 161,063 1,309 794\nPersonnel Services 2(a) - - - 176,747 161,074\nOperating expenses 2(b) 39,408 38,944 20,638 38,447 19,784\nDepreciation and\namortisation 2(c) 8,396 8,603 18,725 8,603 18,725\nGrants and\nsubsidies 2(d) 82,229 90,741 77,299 90,741 77,299\nFinance costs 2(e) 1 2 114 2,299 114 2,299\nServices provided by private\npractitioners 2(f) 162,346 163,289 145,998 163,289 145,998\nTotal Expenses excluding losses 481,994 479,304 426,022 479,250 425,973\nRevenue\nSale of goods and\nservices 3(a) 4,337 6,940 7,693 6,940 7,693\nInvestment revenue 3(b) - 5 24 1 83 524 1 83\nGrants and\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 130]\nLEGAL AID COMMISSION OF NEW SOUTH WALES\nStatement of changes in equity for the year ended 30 June 2023\nConsolidated Commission\nAccumulated Accumulated\nNotes Funds Funds\n$'000 $'000\nBalance at 1 July 2022 3 5,296 3 5,296\nNet result for the Year 1 0,902 1 0,902\nOther comprehensive income - -\nTotal comprehensive income for the year 1 0,902 10,902\nBalance at 30 June 2023 4 6,198 4 6,198\nBalance at 1 July 2021 2 1,761 2 1,761\nNet result for the Year 1 3,535 1 3,535\nTotal comprehensive income for the year 1 3,535 1 3,535\nBalance at 30 June 2022 3 5,296 3 5,296\nThe accompanying notes form part of these financial statements.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- STATE OUTCOME GROUP STATEMENTS FOR THE PERIOD ENDING 30 JUNE 2023\nCONSOLIDATED EXPENSES AND REVENUES\nOutcome Group 1 * Outcome Group 2 *\nCommunity\nLegal Services Partnerships Not Attributable ** Total\n2023 2022 2023 2022 2023 2 022 2023 2022\n$000 $000 $000 $000 $000 $000 $000 $000\nExpenses excluding losses\nEmployee related/\nPersonnel services 173,338 156,743 4,275 4,320 - - 177,613 161,063\nOperating expenses 37,494 19,147 1,450 1,491 - - 38,944 20,638\nDepreciation and\namortisation 8,400 18,223 203 502 - - 8,603 18,725\nGrants and subsidies 1,934 1,913 88,807 75,386 - - 90,741 77,299\nFinance costs 111 2,237 3 62 - - 114 2,299\nServices provided by\nprivate practitioners 162,888 145,649 401 349 - - 163,289 145,998\nTotal Expenses\nexcluding losses 384,165 343,912 95,139 82,110 - - 479,304 426,022\nRevenue\nSale of goods and\nservices 6,940 7,693 - - - - 6,940 7,693\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 143]\nLEGAL AID COMMISSION OF NEW SOUTH WALES\nNOTES ACCOMPANYING AND FORMING PART OF THE FINANCIAL STATEMENTS\nFOR THE FINANCIAL YEAR ENDED 30 JUNE 2023\nMovement in the allowance for expected credit loss\nBalance at the beginning\nof the year 2 ,280 1 ,023 2 ,280 1 ,023\nAmounts written off during\nthe year ( 487) ( 607) (487) (607)\nAmounts recovered\nduring the year 4 1 4 1\nIncrease/(decrease) in\nallowance recognised in\nnet result 1 ,594 1 ,863 1,594 1 ,863\nBalance at the end of the\nyear 3 ,391 2 ,280 3 ,391 2 ,280\nDetails of credit risk, liquidity risk and market risk, including financial assets that are either past due or impaired,\nare disclosed in Note 21.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- Net Result\nThe total surplus result for the year of $10.9m (21-22 surplus of $13.5m) shows a $13.3m favourable variance to\nthe original budget deficit of $2.4m.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $000 | STATE OUTCOME GROUP STATEMENTS FOR THE PERIOD ENDING 30 JUNE 2023\nCONSOLIDATED EXPENSES AND REVENUES\nOutcome Group 1 * Outcome Group 2 *\nCommunity\nLegal Services Partnerships Not Attributable ** Total\n2023 2022 2023 2022 2023 2 022 2023 2022\n$000 $000 $000 $000 $000 $000 $000 $000\nExpenses excluding losses\nEmployee related/\nPersonnel services 173,338 156,743 4,275 4,320 - - 177,613 161,063\nOperating expenses 37,494 19,147 1,450 1,491 - - 38,944 2 | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $272.7\nmillion, 272.7\nmillion | The NSW Government\nhas committed funding to extend these pilots until 30 June 2027 as part of a $272.7\nmillion investment in domestic and family violence responses in the 2025–26 budget.\n•\nWe will support WDVCAS and FASS staff as they embed the new Domestic Violence Safety\nAssessment Tool for specialist domestic and family violence support services in their daily\npractice.\n•\nWe will continue to improve DFV Connect, the online client and case mana | `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)` |\n| $272.7\nmillion, 272.7\nmillion | [pages 82,83,84,85,86]\nGovernment\nhas committed funding to extend these pilots until 30 June 2027 as part of a $272.7\nmillion investment in domestic and family violence responses in the 2025–26 budget.\n•\nWe will support WDVCAS and FASS staff as they embed the new Domestic Violence Safety\nAssessment Tool for specialist domestic and family violence support services in their daily\npractice.\n•\nWe will continue to improve DFV Connect, the online clien | `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)` |\n| $214 million, 214 million | Fact file\nTotal staff: 315\nTotal expenditure on criminal law services: $214 million\nProportion of overall expenditure on criminal law services: 44.65%\nCriminal law client profile\nFemale 20.0%\nFemale 20.0%\nBorn in non-English speaking countries 8.7%\nBorn in non-English speaking countries 8.7%\nInterpeter required 3.2%\nInterpeter required 3.2%\nWith dependents 4.6%\nOn Commonwealth benefits 43.9%\nOn Commonwealth benefits 43.9%\nAboriginal and Torres St | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $120.1 million, 120.1 million | Fact file\nTotal staff: 265\nTotal expenditure on family law services: $120.1 million\nProportion of overall expenditure on family law services: 25.06%\nFamily law client profile\nFemale 62.7%\nBorn in non-English speaking countries 9.4%\nInterpeter required 3.9%\nOn Commonwealth benefits 62.4%\nAboriginal and Torres Strait Islander 21.3%\nAged under 18 25.0%\nAged 18 to 60 71.8%\nAged over 60 3.2%\nRural and regional* 33.8%\n*This figure includes Newcastle an | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $50.1 million, 50.1 million | Fact file\nTotal staff: 225\nTotal expenditure on civil law services: $50.1 million\nProportion of overall expenditure on civil law services: 10.45%\nLegal Aid NSW Annual Report 2022–23 62 | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $510.9M | [Page 98]\nSenior Executive staff\nMonique Hitter\nBSW, Dip Law\nChief Executive Officer\n(Band 3)\nBudget total: $510.9M\nTotal staff (full-time equivalent): 1,463.5\nTotal actual staff: 1,591\nOur CEO is responsible for our whole organisation's budget and\nstaff, and listed totals reflect this. | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $0.7M, $510.9M | Trent Wilson\nB Comm, MBA\nExecutive Director, Digital Transformation\n(Band 2)\nBudget total: $0.7M\nTotal staff (full-time equivalent): 16.8\nTotal actual: 19\nMichael Brodie\nB Ec, CA, GAICD\nDirector, Finance\n(Band 1)\nBudget total: $510.9M\nTotal staff (full-time equivalent): 21\nTotal actual: 21\nOur Director, Finance has responsibility for the budget for our\nwhole organisation, and his listed budget total reflects this. | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $122.4M | Cherie Pittman\nBA (Hons), Grad Dip, InfM LLB (Hons)\nDirector, Legal Service & In-house Counsel\n(Band 1)\nBudget total: $122.4M\nTotal staff (full-time equivalent): 98.3\nTotal actual: 104\nLegal Aid NSW Annual Report 2022–23 98 | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $162.4M, $91.1M, $38M, $25.7M, $5.9M | [Page 99]\nRobert Hoyles\nEMPA, LLB (Hons), BA, Accredited Specialist Criminal Law\nDirector, Criminal Law\n(Band 1)\nBudget total: $162.4M\nTotal staff (full-time equivalent): 465.1\nTotal actual: 503\nAlexandra Colquhoun\nBA, LLB, MA, LLM (Hons), Accredited Specialist Family Law\nDirector, Family Law\n(Band 1)\nBudget total: $91.1M\nTotal staff (full-time equivalent): 360.3\nTotal actual: 396\nMeredith Osborne\nBA (Hons), LLB\nDirector, Civil Law\n(Band 1)\nBudge | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $8.9M, $16.8M, $2.4M, $1.2M | [Page 100]\nJocelyn Flanagan\nBA, LLB\nDirector, Grants\n(Band 1)\nBudget total: $8.9M\nTotal staff (full-time equivalent): 68.2\nTotal actual: 73\nWayne Gale\nBA (Computing) M Comm (Accounting)\nDirector, Information and Communications Technology\n(Band 1)\nBudget total: $16.8M\nTotal staff (full-time equivalent): 39.6\nTotal actual: 40\nKimberley Wilson\nBA, LLB\nDirector, Aboriginal Services\n(Band 1)\nBudget total: $2.4M\nTotal staff (full-time equivalent): 4\nTo | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $2.4M, $1.2M | [pages 101,102,103,104]\n, Aboriginal Services\n(Band 1)\nBudget total: $2.4M\nTotal staff (full-time equivalent): 4\nTotal actual: 4\nKoshala Nishaharan\nBBS, MBA\nDirector, Enterprise Project Management\n(Band 1)\nBudget total: $1.2M\nTotal staff (full-time equivalent): 2\nTotal actual: 2\nMelissa Burgess\nBA, LLB\nDeputy Director, Criminal Law\n(Band 1)\nThis role shares management of the budget and staff overseen\nby the Director, Criminal Law. | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $59.7m, $30.3m, $29.4m, $9.1m, $1.6m | The main\ncontributors are: current assets of $59.7m is $30.3m more than the budget of $29.4m and non-current\nreceivables of $9.1m are below the total budget by $1.6m. | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $559.9M | [Page 96]\nSenior Executive staff\nBand 3 Legal Aid NSW staff\nMonique Hitter\nBSW, Dip Law\nChief Executive Officer\n(Band 3)\nBudget total: $559.9M\nTotal staff (full-time equivalent)*: 1,642.01\nTotal actual staff: 1,772\nOur CEO is responsible for the whole organisation’s budget and\nstaff, and her listed totals reflect this. | `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)` |\n| $106.8M, $13.7M, $45.2M | Band 2 Legal Aid NSW staff\nAlexandra Colquhoun\nBA, LLB, MA, LLM (Hons), Accredited Specialist Family Law\nExecutive Director, Family Law\n(Band 2)\nBudget total: $106.8M\nTotal staff (full-time equivalent): 280.41\nTotal actual: 299\nJane Cipants\nBSW, M Social Policy, EMPA\nExecutive Director, Client Service\n(Band 2)\nBudget total: $13.7M\nTotal staff (full-time equivalent): 149.93\nTotal actual: 177\nMeredith Osborne\nBA (Hons), LLB\nExecutive Director, Civi | `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)` |\n| $50,000 | 2022–23 2021–22\nPeriod Invoices % Invoices %\nWithin 30 days 147,641 99.47% 145,555 99.58%\nOver 30 days 788 0.53% 620 0.42%\nTotal 148,429 100% 146,175 100%\nAccounts paid within 30 days by quarter is as follows:\nAmount Total\nAccounts paid within 30 days by paid within Amount\nTarget % Achieved %\nquarter 30 days Paid\n$'000 $'000\nSeptember 100.00 99.49% 94,093 95,690\nDecember 100.00 99.56% 104,302 106,432\nMarch 100.00 96.92% 49,447 51,020\nJune 100.00 | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $50,000 | 2023–24 2022–23\nPeriod Invoices % Invoices %\nWithin 30 days 150,179 99.51% 147,641 99.47%\nOver 30 days 739 0.49% 788 0.53%\nTotal 150,918 100% 148,429 100%\nAccounts paid within 30 days by quarter is as follows:\nAmount Total\npaid within Amount\n30 days Paid\nAccounts paid within 30 days by quarter Target % Achieved % $'000 $'000\nSeptember 100.00 99.47% 96,187 99,448\nDecember 100.00 99.63% 102,450 103,658\nMarch 100.00 99.54% 64,525 65,722\nJune 100.00 | `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)` |\n| $50,000 | 2024–25 2023–24\nPeriod Invoices % Invoices %\nWithin 30 days 154,170 97.53% 150,179 99.51%\nOver 30 days 3,903 2.47% 739 0.49%\nTotal 158,073 100% 150,918 100%\nAccounts paid within 30 days by quarter is as follows:\nAccounts paid within 30 days by quarter Target % Achieved % Amount Total\npaid within Amount Paid\n30 days $'000\n$'000\nSeptember 100.00 97.09% 67,088 70,745\nDecember 100.00 98.06% 80,514 83,880\nMarch 100.00 97.28% 108,912 113,867\nJune 100.0 | `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)` |\n| $10.9 million, $13.3 million, $2.4 million, 10.9 million, 13.3 million, 2.4 million | Key developments\nOur financial result was a surplus of $10.9 million, which is $13.3 million more than our\nbudgeted deficit of $2.4 million. | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n| $10.9 million, $13.3 million, $2.4 million, 10.9 million, 13.3 million, 2.4 million | [Page 123]\nFinancial results\nOur financial result was a surplus of $10.9 million, which is $13.3 million more\nthan our budgeted deficit of $2.4 million. | `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)` |\n\n## Key Achievements\n\n- [Page 4]\nContents\nAbout Legal Aid NSW 2\nOverview 6\nChair’s report 8\nCEO’s report 10\nCharter 14\nOur staff 15\nReports and attestations 16\nStrategy 23\nOur five-year strategic plan 24\nOur 2022–23 performance highlights 26\nMeasuring our performance 32\nHow our key services tracked over the last five years 34\nYear-on-year trends – a snapshot 35\nOperations and performance 37\nOur clients and services 39\nProviding services to those who need them most 41\nAboriginal and Torres Strait Islander clients 44\nMeeting the needs of diverse clients 48\nHighlights from our practice areas 53\nCommunity legal education 69\nPrivate lawyers 72\nOur programs 76\nAn efficient and capable Legal Aid NSW 81\nInformation technology 82\nManagement and accountability 84\nKey activities of the Board 86\nBoard members | 1 July 2022 to 30 June 2023 89\nOrganisational structure – as at 30 June 2023 96\nSenior Executive 97\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- Performance audits completed:\n2017–18 6\n2018–19 5\n2019–20 4\n2020–21 9\n2021–22 9\n2022–23 9\nTarget for 2023–24: 10\nCherie Pittman\nDirector Legal Service & In-house Counsel\nChief Audit Executive\n30 June 2023\nInternal Audit and Risk Management Attestation Statement for the 2022–23\nFinancial Year for Legal Aid NSW\nI, Monique Hitter, am of the opinion that Legal Aid NSW has internal audit and risk management\nprocesses in operation that are, excluding the exemptions or transitional arrangements described\nbelow, compliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore requirements Status*\nRisk management framework\n1.1 The Accountable Authority shall accept ultimate\nresponsibility and accountability for risk management in the Compliant\nagency\n1.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 85]\nKey achievements\n•\nWe completed implementing our Legal Aid NSW Strategic Plan 2018–23.\n•\nWe engaged with staff across our organisation on what a fair, respectful and inclusive\nworkplace looks like as part of Project Respect, and prepared a final report based on our\nfindings.\n•\nWe continued to apply behavioural insights to our work to create processes built around\nclient need.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- 12 CURRENT LIABILITIES - PAYABLES\nConsolidated Commission\n2023 2022 2023 2022\n$'000 $'000 $'000 $'000\nAccrued salaries, wages\nand on-costs 4,502 2,814 - -\nLegal Aid Commission\nStaff Agency - accrued\nsalaries, wages and on-\ncosts - - 4,502 2,814\nCreditors 1,370 1,395 1,370 1,395\nAccrued Expenses 2,608 2,795 2,608 2,795\nUnearned Revenue - - - -\nAccrual of estimated legal\nexpenses i) 18,239 15,321 18,239 15,321\nTotal 26,719 22,325 26,719 22,325\ni) The Commission has accrued the cost of work in progress by external legal practitioners using calculations\nperformed by an actuary.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 4]\nContents\nAbout Legal Aid NSW 2\nAbout this report 2\nAcknowledgement of Country 3\nOverview 6\nChair’s report 8\nCEO’s report 11\nCharter 15\nOur staff 16\nReports and attestations 17\nStrategy 24\nOur five-year strategic plan 25\nOur 2023–24 performance highlights 27\nMeasuring our performance 33\nHow our key services tracked over the last five years 35\nYear-on-year trends – a snapshot 36\nOperations and performance 38\nOur clients and services 39\nProviding services to those who need them most 41\nAboriginal and Torres Strait Islander clients 44\nMeeting the needs of diverse clients 49\nHighlights from our practice areas 52\nCommunity legal education 67\nPrivate lawyers 70\nNational Legal Aid 74\nPrograms we administer 76\nCreating accessible and efficient office spaces 81\nTechnology 83\nManagement and accountability 85\nKey activities of the Board 86\nBoard members | 1 July 2023 to 30 June 2024 88\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- Performance audits completed\nYear Total audits\n2017–18 6\n2018–19 5\n2019–20 4\n2020–21 9\n2021–22 9\n2022–23 9\n2023–24 4\nTarget for 2024–25: 7\nCherie Pittman\nDirector, Legal Service & In-house Counsel\nChief Audit Executive\n30 June 2024\nLegal Aid NSW Annual Report 2023–24 19\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- Consolidated Commission\n19 RECONCILIATION OF CASH FLOWS FROM OPERATING 2024 2023 2024 2023\nACTIVITIES TO NET RESULT $'000 $'000 $'000 $'000\nReconciliation of cash flows from operating activities to the net result as\nreported in the Statement of Comprehensive Income as follows:\nNet cash used on operating activities 28,854 24,929 28,854 24,929\nDepreciation and amortisation expense (8,422) (8,603) (8,422) (8,603)\nInterest expense from lease liabilities (14) (27) (14) (27)\nDecrease / (increase) in provisions (4,150) (1,338) (4,150) (1,338)\nDecrease / (increase) in creditors (1,011) (5,376) (1,011) (5,376)\nIncrease / (decrease) in prepayments and other assets 655 1,449 655 1,449\nNet Gain/(Loss) on disposal of plant and equipment (42) (132) (42) (132)\nAdditions/(Write-backs) to lease restoration provision (221) - (221) -\nNet Result 15,649 10,902 15,649 10,902\n20 TRUST FUNDS\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- [Page 4]\nContents\nAbout Legal Aid NSW 2\nAbout this report 2\nAcknowledgement of Country 3\nOverview 6\nChair’s report 8\nCEO’s report 11\nCharter 14\nOur staff 15\nReports and attestations 16\nStrategy 22\nOur five-year strategic plan 23\nOur 2024–25 performance highlights 25\nMeasuring our performance 32\nHow our key services tracked over the last five years 34\nYear-on-year trends – a snapshot 35\nOperations and performance 37\n.Our clients and services 38\nProviding services to those who need them most 39\nAboriginal and Torres Strait Islander clients 43\nMeeting the needs of diverse clients 48\nHighlights from our practice areas 52\nCommunity legal education 69\nPrivate lawyers 72\nNational Legal Aid 76\nPrograms we administer 78\nCreating accessible and efficient office spaces 83\nTechnology 84\nManagement and accountability 86\nKey activities of the Board 87\nBoard members | 1 July 2024 to 30 June 2025 90\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- 10 Current/non-current liabilities – Payables\nConsolidated Commission\n2025 2024 2025 2024\n$'000 $'000 $'000 $'000\nAccrued salaries, wages and on-costs 6,833 4,704 - -\nLegal Aid Commission Staff Agency – accrued salaries wages and on-costs - - 6,833 4,704\nCreditors 544 1,082 544 1,082\nAccrued expenses 3,979 2,400 3,979 2,400\nAccrual of estimated legal expenses – current1 23,436 19,546 23,436 19,546\nTotal – current payables 34,792 27,732 34,792 27,732\nAccrual of estimated legal expenses – non-current1 1,600 1,548 1,600 1,548\nTotal – non-current payables 1,600 1,548 1,600 1,548\n1 The Commission has accrued the cost of work in progress by external legal practitioners using calculations performed by an\nactuary.\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- Compliance requirement Source of Completed Page\nrequirement reference\nStrategic objectives and outcomes TPG25-10a Yes 23–24\n25–31\nCurrent and future strategic plans to accomplish outcomes and objectives TPG25-10a Yes 23–24\n30\nSystems and processes to measure the target outcomes TPG25-10a Yes 32–33\n34\n35–36\nResource allocation to implement strategic plans TPG25-10a Yes 23–24\n25–31\nOperations and performance\nWhat have we done to improve the lives of the people of NSW and what impact did we have?\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- 1.3 Ensure Legal Aid NSW staff, vendors • Communications plan developed 2026–27\nand contractors are familiar with the • Training about the strategy\nstrategy. developed and delivered\n• Strategy is promoted to the\norganisation\n• Strategy is shared with vendors and\nprivate lawyers when engaged in\nLegal Aid NSW work\n• Number of accessible publications\ndeveloped that comply with the\nstrategy\n1.4 Develop the skills of lawyers/ • Number of staff in each practice 2026–27\nproject officers in each practice area trained\narea responsible for development of • Training offered annually to account\nresources (client facing and internal for any staff turnover\ntipsheets and guides) to ensure • Pre and post surveys\nthat those resources are written\nin plain English18, are accessible\nand user friendly for people with\ndisabilities.\n Source: `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf)`\n- Action Monitoring measure Timeline\n29.1 Conduct an Accessibility Audit • Audit completed 2024–25\nof our offices and implement the • Report shared with the DEI Board\nrecommendations from the audit, and the Executive\nwhere budget permits. • Audit recommendations\nimplementation plan developed\n29.2 Develop a set of guidelines, co– • Guidelines developed 2025–26\ndesigned with people with disability,\nthat set out what the expectation\nis for accessibility when:\n– developing e–learning and training\nresources\n– organising events and conferences,\nand\n– hosting meetings (whether in\nperson or virtual).\n Source: `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- [Page 18]\n•\nCertification of internal controls.\n•\nAppointment and annual assessment of the performance of ARC members.\n•\nRecording Board resolutions concerning financial impacts, policy changes and the\nintroduction of initiatives.\n•\nReview of and compliance with administrative arrangements under the ARC charter,\ninternal audit charter, internal audit manual and ARC reporting cycle.\n•\nReview of the internal audit function.\n•\nAudit plan for 2023–24 and monitoring of internal and external audits, including reporting\nrecommendations.\n•\nMonitoring of internal audit budget.\n•\nPeople Matter Employee Survey results, including summary and action planning.\n•\nReview of Risk Management Framework including risk reporting framework.\n•\nEnterprise risk maturity assessment and updating of enterprise risk framework and\nstrategic risks.\n•\nBusiness continuity and service disruption planning.\n•\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- Recommendation 2\nThe NSW Department of Education should:\n• review its behaviour and suspension policies to ensure a stronger focus on identifying\nand addressing the underlying causes of problematic behaviour to support early\nscreening and treatment for children showing signs of trauma, mental health issues\nor disability\n• prohibit the inappropriate use of exclusionary discipline and use suspension only as a\nlast resort and only when alternative and appropriate education options for the child\nare identified,11 and\n• identify and implement measures to build the capacity of schools, particularly in\nregional and remote areas to provide additional adjustments and more individualised\nlearning supports to assist children at risk of disengaging from education.12\n3.2 Out-of-home care\nA history of residential OOHC is a common theme identified by our lawyers as a factor\n Source: `reviews/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/2026-submissions/criminal-law/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pdf)`\n- Performance audits completed:\n2017–18 6\n2018–19 5\n2019–20 4\n2020–21 9\n2021–22 9\n2022–23 9\nTarget for 2023–24: 10\nCherie Pittman\nDirector Legal Service & In-house Counsel\nChief Audit Executive\n30 June 2023\nInternal Audit and Risk Management Attestation Statement for the 2022–23\nFinancial Year for Legal Aid NSW\nI, Monique Hitter, am of the opinion that Legal Aid NSW has internal audit and risk management\nprocesses in operation that are, excluding the exemptions or transitional arrangements described\nbelow, compliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore requirements Status*\nRisk management framework\n1.1 The Accountable Authority shall accept ultimate\nresponsibility and accountability for risk management in the Compliant\nagency\n1.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [pages 18,19,20]\nNSW\nI, Monique Hitter, am of the opinion that Legal Aid NSW has internal audit and risk management\nprocesses in operation that are, excluding the exemptions or transitional arrangements described\nbelow, compliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore requirements Status*\nRisk management framework\n1.1 The Accountable Authority shall accept ultimate\nresponsibility and accountability for risk management in the Compliant\nagency\n1.2 The Accountable Authority shall establish and maintain a risk\nmanagement framework that is appropriate for the agency.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 19]\nInternal audit function\n2.1 The Accountable Authority shall establish and maintain an\ninternal audit function that is appropriate for the agency and fit Compliant\nfor purpose\n2.2 The Accountable Authority shall ensure the internal audit\nfunction operates consistent with the International Standards for Compliant\nProfessional Practice for Internal Auditing\n2.3 The Accountable Authority shall ensure the agency has an\nInternal Audit Charter that is consistent with the content of the Compliant\n‘model charter’\nAudit and Risk Committee\n3.1 The Accountable Authority shall establish and maintain Non-Compliant with respect\nefficient and effective arrangements for independent Audit and to a) core requirement 3.1.16,\nRisk Committee oversight to provide advice and guidance to the which provides a maximum\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- Membership\nThe chair and members of the Audit and Risk Committee are:\nIndependent Chair, Mr Michael Coleman, 29 June 2016 to 26 September 2025\nIndependent Member, Mr Peter Whitehead, 28 October 2014 to 28 October 2023\nIndependent Member, Ms Leah Fricke, 1 March 2022 to 28 February 2025\nIndependent Member, Ms Nicola Davis, 28 June 2023 to 28 June 2026\nMonique Hitter\nChief Executive Officer\n17 August 2023\nDepartures from core requirements\nI, Monique Hitter, advise that the internal audit and risk management processes for Legal Aid\nNSW depart from the following Core Requirement set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector:\nLegal Aid NSW Annual Report 2022–23 19\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- Legal Aid\n“The chair of the ARC shall be appointed NSW’s Audit and Risk Committee Charter\nfor one (1) term only for a period of at provides that an exemption from TPP 20-08\nleast three (3) years, with a maximum 3.1.16 should be sought to ensure alignment\nperiod of five (5) years.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- He has since chaired a\noffice 8 years, expired on 28 October number of Audit and Risk Committees including\n2022 had been given extension in for the NSW Department of Premier and\nCabinet, what was then the Attorney General’s\nNovember 2022 for the term up to 28\nDepartment, the NSW Crime Commission and\nOctober 2023.\nthe Judicial Commission of NSW.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- Membership\nThe independent chair and members of the Audit and Risk Committee are:\nIndependent Chair, Mr Michael Coleman, 29 June 2016 to 26 September 2025\nIndependent Member, Mr Peter Whitehead, 28 October 2014 to 28 October 2023\nIndependent Member, Ms Leah Fricke, 1 March 2022 to 28 February 2025\nIndependent Member, Ms Nicola Davis, 28 June 2023 to 28 June 2026\nLegal Aid NSW Annual Report 2023–24 20\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- Legal Aid\nNSW’s Audit and Risk Committee Charter\n“The chair of the ARC shall be appointed\nprovides that an exemption from TPP 20-08\nfor one (1) term only for a period of at\n3.1.16 should be sought to ensure alignment\nleast three (3) years, with a maximum\nbetween Board appointments and appointments\nperiod of five (5) years.\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- The committee met on eight occasions in 2024–25 and assisted with a range of operational\nmatters.\n•\nMonitoring year two of the Legal Aid NSW Strategic Plan 2023–2028.\n•\nEndorsing attestation statements on internal audit and risk, and cyber security.\n•\nReviewing financial reports including operating results, trends and commentary.\n•\nReviewing the overall state of internal controls at Legal Aid NSW.\n•\nMonitoring compliance with circulars, guidelines and policies from NSW Treasury and the\nIndependent Commission Against Corruption.\n•\nReviewing how the external exam, law practice declaration, and Legal Aid NSW trust\naccount audit are managed.\n•\nReviewing the closing report and financial statements for the 2023–24 financial year.\n•\nReviewing the NSW Audit Office’s letter and plan for auditing the financial statements for\nthe year ending 30 June 2025.\n•\nAssessing the performance of ARC members.\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- [Page 19]\nMembership\nThe independent chair and members of the Audit and Risk Committee are:\nIndependent Chair, Mr Michael Coleman, 29 June 2016 to 26 September 2025\nIndependent Member, Ms Kristen Wydell, 26 February 2025 to 26 February 2028\nIndependent Member, Ms Nicola Davis, 28 June 2023 to 28 June 2026\nIndependent Member, Ms Leah Fricke, 1 March 2022 to 28 February 2025\nMonique Hitter\nChief Executive Officer\n13 August 2024\nDepartures from core requirements\nI, Monique Hitter, advise that the internal audit and risk management processes for Legal Aid\nNSW depart from the following core requirement set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector.\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- Organisational chart indicating functional responsibilities TPG25-10a Yes 96\nPeople TPG25-10a Yes 15\n105\n159\nConsultants TPG25-10a Yes 130\n152\n180\nInternational travel TPG25-10a Yes 152\n180\nRequirements arising from employment arrangements TPG25-10a Yes 128\nLegislation administered by the agency TPG25-10a Yes 6\n14\nChanges to legislation, changes to subordinate legislation, or significant TPG25-10a Yes 101–102\njudicial decisions that affect the agency or users of its services\nPrivacy and Personal Information Protection Act 1998 (PIPP Act) TPG25-10a Yes 101–102\nrequirements\nGovernment Information (Public Access) Act 2009 (GIPA Act) requirements TPG25-10a; Yes 101–102\nsection 125(4), 171–173\n(6) of the GIPA\nAct; clause 8,\nSchedule 2 and\nclause 13,\nSchedule 3 of\nthe GIPA\nRegulation\nRisk management and insurance activities TPG25-10a Yes 16–20\n99–100\n131\n153\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- Action Monitoring measure Timeline\n29.1 Conduct an Accessibility Audit • Audit completed 2024–25\nof our offices and implement the • Report shared with the DEI Board\nrecommendations from the audit, and the Executive\nwhere budget permits. • Audit recommendations\nimplementation plan developed\n29.2 Develop a set of guidelines, co– • Guidelines developed 2025–26\ndesigned with people with disability,\nthat set out what the expectation\nis for accessibility when:\n– developing e–learning and training\nresources\n– organising events and conferences,\nand\n– hosting meetings (whether in\nperson or virtual).\n Source: `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf)`\n\n## Corporate Values and Operating Culture\n\n- [Page 19]\nInternal audit function\n2.1 The Accountable Authority shall establish and maintain an\ninternal audit function that is appropriate for the agency and fit Compliant\nfor purpose\n2.2 The Accountable Authority shall ensure the internal audit\nfunction operates consistent with the International Standards for Compliant\nProfessional Practice for Internal Auditing\n2.3 The Accountable Authority shall ensure the agency has an\nInternal Audit Charter that is consistent with the content of the Compliant\n‘model charter’\nAudit and Risk Committee\n3.1 The Accountable Authority shall establish and maintain Non-Compliant with respect\nefficient and effective arrangements for independent Audit and to a) core requirement 3.1.16,\nRisk Committee oversight to provide advice and guidance to the which provides a maximum\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- Client Service Standards\nOur high quality legal services are delivered by qualified lawyers and professional staff\nConsider Respect Listen Respond\nWe will check if We will respect We will listen When you first\nyou have any your identity, and take care to contact us, we\nindividual needs, values and understand your will get back to\nand we will culture legal problem so you within two\ntake these into we know how to business days\nconsideration when help you\nassisting you*\nInform Act Resolve Refer\nWhen you first If you are eligible Your lawyer will If you are not\ncontact us, we will for legal advice, we discuss your eligible for legal\ntell you if you are will try to get you options, including advice from us,\neligible for legal an appointment to potential outcomes we will explain the\nadvice and what speak to a lawyer and if relevant, reason and where\n Source: `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf)`\n- Performance audits completed:\n2017–18 6\n2018–19 5\n2019–20 4\n2020–21 9\n2021–22 9\n2022–23 9\nTarget for 2023–24: 10\nCherie Pittman\nDirector Legal Service & In-house Counsel\nChief Audit Executive\n30 June 2023\nInternal Audit and Risk Management Attestation Statement for the 2022–23\nFinancial Year for Legal Aid NSW\nI, Monique Hitter, am of the opinion that Legal Aid NSW has internal audit and risk management\nprocesses in operation that are, excluding the exemptions or transitional arrangements described\nbelow, compliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore requirements Status*\nRisk management framework\n1.1 The Accountable Authority shall accept ultimate\nresponsibility and accountability for risk management in the Compliant\nagency\n1.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [pages 71,72,73,74,75,76]\nram of CLE to support and empower local young people through the\nCooperative Legal Service Delivery Program.\n•\nWe will continue our podcast collaboration projects with a series on homelessness: A Place\nto Call Home.\n•\nWe will conduct CLE for community workers and client groups about the new NSW laws\non coercive control.\n•\nWe will continue to promote and grow our Law for Community Workers platforms so\nmore community and health workers can spot legal issues and know where to refer their\nclients for legal help.\n•\nWe will work with our colleagues in the Communications, Statewide Advice and Legal\nResources teams to conduct an office roadshow to ensure all staff at Legal Aid NSW are\nclear about what our teams do and where people should go for specific help.\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n- [Page 18]\n•\nCertification of internal controls.\n•\nAppointment and annual assessment of the performance of ARC members.\n•\nRecording Board resolutions concerning financial impacts, policy changes and the\nintroduction of initiatives.\n•\nReview of and compliance with administrative arrangements under the ARC charter,\ninternal audit charter, internal audit manual and ARC reporting cycle.\n•\nReview of the internal audit function.\n•\nAudit plan for 2023–24 and monitoring of internal and external audits, including reporting\nrecommendations.\n•\nMonitoring of internal audit budget.\n•\nPeople Matter Employee Survey results, including summary and action planning.\n•\nReview of Risk Management Framework including risk reporting framework.\n•\nEnterprise risk maturity assessment and updating of enterprise risk framework and\nstrategic risks.\n•\nBusiness continuity and service disruption planning.\n•\n Source: `annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)`\n- Fact file\nTotal staff: 291\nTotal expenditure on civil law services: $69.8m\nProportion of overall expenditure on civil law services: 11.5%\nWe provided 56,374 civil law services to clients in 2024–25*\nLegal service type In-house Assigned Total\nLegal representation 2,021 838 2,859\nDuty services 1,322 13,028 14,350\nLegal advice 30,159 – 30,159\nMinor assistance 6,496 – 6,496\n*Information services are not included in service counts in this section\nRespect at Work Legal Service becomes the Workplace Rights Service\n2024–25 was the final year of the Respect at Work Legal Service (RAWLS), established in 2023\nunder the National Legal Assistance Partnership (NLAP).\n Source: `annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)`\n- Action Monitoring measure Timeline\n17.1 Promote awareness and facilitate • Number of resources developed 2026–27\ncompliance with the Quality Standards • Resources are promoted to private\n(Client Service Standards 2.5 and lawyers\n2.6) by developing and distributing • Process developed to respond\nresources and training for Legal Aid\nto accessibility complaints that\nNSW in–house and private lawyers. involves additional professional\ndevelopment\n17.2 Update policies and procedures • Policies and procedures are updated 2026–27\nregarding unreasonable client conduct • Updated policies and procedures\nto account for client trauma, disability, are communicated to staff\nand dysregulation.\n Source: `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf)`\n- Consolidated Commission\n2023 2022 2023 2022\n$'000 $'000 $'000 $'000\niii) Other State or Commonwealth grants and contributions include:\nCommonwealth 14,354 1 9,269 14,354 19,269\nState 49,394 4 0,563 49,394 40,563\nTotal 63,748 59,832 63,748 59,832\n(d) Acceptance by the Crown of employee benefits and other liabilities\nThe following liabilities and/or expenses have been assumed by the Crown or other government\nagencies:\nSuperannuation - defined benefit 948 900 948 900\nLong Service Leave 4,120 3,218 4,120 3,218\nPayroll tax 54 49 - -\nTotal 5,122 4,167 5,068 4,118\n(e) Other revenue\nMiscellaneous 1,334 1,515 1,334 1,515\nTotal 1,334 1,515 1,334 1,515\n4 GAIN/(LOSS) ON DISPOSAL\nGain/(Loss) on disposal of plant and equipment\nProceeds from disposal - - - -\nLess: Written down value of assets disposed (132) ( 5) (132) ( 5)\nNet Gain/(loss) on disposal (132) ( 5) (132) ( 5)\n Source: `annual-reports/2022-23.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2022-23.pdf` - annual-reports - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf\n- `strategies/Public-20consultation-20on-20the-20English-20language-20requirement-20and-20the-.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2021/Public%20consultation%20on%20the%20English%20language%20requirement%20and%20the%20new%20sponsorship%20framework%20for%20the%20Partner%20visa%20program.pdf\n- `strategies/Development-20of-20a-20NSW-20Government-20Alcohol-20and-20Other-20Drug-20Strateg.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2023/Development%20of%20a%20NSW%20Government%20Alcohol%20and%20Other%20Drug%20Strategy.pdf\n- `strategies/continuing-professional-development-for-legal-practitioners-on-coercive-control-.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2023/continuing-professional-development-for-legal-practitioners-on-coercive-control-discussion-paper.pdf\n- `strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf\n- `strategies/legal-aid-strategic-plan-year-one-23-24.pdf.coredownload.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-strategic-plan-year-one-23-24.pdf.coredownload.pdf\n- `strategies/legal-aid-nsw-diap-2024-2028-easy-read.pdf.coredownload.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028-easy-read.pdf.coredownload.pdf\n- `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf\n- `strategies/2025-12-18-record-high-demand-for-legal-aid-new-data-shows.pdf.coredownload.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/news/media-releases/2025/2025-12-18-record-high-demand-for-legal-aid-new-data-shows.pdf.coredownload.pdf\n- `strategies/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf\n- `strategies/legal-aid-nsw-submission-feedback-on-nsw-homelessness-strategy-2025-35-2025-02.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/civil-law/legal-aid-nsw-submission-feedback-on-nsw-homelessness-strategy-2025-35-2025-02.pdf\n- `strategies/legal-aid-nsw-submission-nsw-mental-health-wellbeing-strategy-2025-09.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-nsw-mental-health-wellbeing-strategy-2025-09.pdf\n- `strategies/legal-aid-nsw-submission-restrictive-practices-regulation-2025-03.pdf` - strategies - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-restrictive-practices-regulation-2025-03.pdf\n- `reviews/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/criminal-law/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pdf\n- `reviews/legal-aid-nsw-submission-inquiry-community-safety-regional-rural-2024-05.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-community-safety-regional-rural-2024-05.pdf\n- `reviews/legal-aid-nsw-submission-inquiry-health-impacts-of-alcohol-other-drugs-in-austra.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-health-impacts-of-alcohol-other-drugs-in-australia-2024-09.pdf\n- `reviews/legal-aid-nsw-submission-inquiry-into-loneliness-in-nsw-2024-11.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-into-loneliness-in-nsw-2024-11.pdf\n- `reviews/legal-aid-nsw-submission-inquiry-justice-responses-to-sexual-violence-2024-06.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-justice-responses-to-sexual-violence-2024-06.pdf\n- `reviews/legal-aid-nsw-submission-inquiry-public-alcohol-consumption-2004-07.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/criminal-law/legal-aid-nsw-submission-inquiry-public-alcohol-consumption-2004-07.pdf\n- `reviews/legal-aid-nsw-submission-inquiry-young-people-with-disability-nsw-edu-2024-02.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-young-people-with-disability-nsw-edu-2024-02.pdf\n- `reviews/legal-aid-nsw-response-to-dcj-review-of-advo-order-6-2025-03.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-response-to-dcj-review-of-advo-order-6-2025-03.pdf\n- `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/criminal-law/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pdf\n- `reviews/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pdf\n- `reviews/legal-aid-nsw-submission-inquiry-into-modern-slavery-risks-2025-02.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/civil-law/legal-aid-nsw-submission-inquiry-into-modern-slavery-risks-2025-02.pdf\n- `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pdf\n- `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pdf` - reviews - https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/criminal-law/l\n\n_…truncated, open the .md file for the full content._", "legislation_md": "# Legal Aid Commission of NSW - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:29:00.132719+00:00\n**Entity ID**: S-NSW-053\n**Jurisdiction**: NSW\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 76\n- Unique legislation references found: 178\n\n| Type | Count |\n|---|---:|\n| Act | 152 |\n| Regulation | 23 |\n| Rules | 3 |\n\n## Legislation References\n\n### Victims Rights and Support Act 2013\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 74\n**Register search**: https://legislation.nsw.gov.au/search?query=Victims+Rights+and+Support+Act+2013\n\n**Sources**:\n- `pages/reforms-index__10.html`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-justice-responses-to-sexual-violence-2024-06.pages.jsonl`\n- `strategies/legal-aid-nsw-submission-nsw-mental-health-wellbeing-strategy-2025-09.pages.jsonl`\n\n**Evidence contexts**:\n- , March 2025\nA legislative framework to regulate restrictive practices (PDF, 688KB)\nLegal Aid NSW submission to NSW Department of Communities and Justice, March 2025\nFeedback on establishing an Independent Victims’ Commissioner and the statutory review of the Victims Rights and Support Act 2013 (PDF, 1.6MB)\nLegal Aid NSW submission to the NSW Attorney General, February 2025\nResponse to the discussion paper to inform the Homes for NSW Plan (PDF, 1MB)\nLegal Aid NSW submission to Homes NSW, January 2025\nCivil law\nFeedback on the NSW Homelessness Strate\n Source: `pages/reforms-index__10.html`\n- Address Coercive\nControl.\n•\nThe NSW Department of Communities and Justice on Draft Children and Young Persons\n(Care and Protection) Regulation 2022 and Regulatory Impact Statement.\n• The NSW Department of Communities and Justice on the statutory review of the Victims\nRights and Support Act 2013 (NSW).\n•\nThe Legal Services Council on conditional costs agreements.\n•\nThe Senate Education and Employment Committees on the Fair Work Amendment (Paid\nFamily and Domestic Violence Leave) Bill 2022.\n•\nThe NSW Department of Communities and Justice on the Crimes\n Source: `annual-reports/2022-23.pages.jsonl`\n- character in sentencing, February 2025.\n•\nNSW Parliament Modern Slavery Commission’s inquiry into the modern slavery risks faced by temporary\nmigrant workers in rural and regional NSW, February 2025.\n• NSW Department of Communities and Justice’s review of the Victims Rights and Support Act 2013 (NSW),\nFebruary 2025.\n•\nSupreme Court Adoption Working Party review of Supreme Court Practice Note SC EQ 13 (the adoptions\npractice note), August 2024.\n•\nNSW Department of Communities and Justice’s consultation on a legislated framework for regulating the use\n Source: `annual-reports/2024-25.pages.jsonl`\n- [page 1]\n27 February 2025\nThe Hon Michael Daly MP\nAttorney General\nBy email: policy@dcj.nsw.gov.au\nDear Attorney\nEstablishing an Independent Victims’ Commissioner and the statutory review\nof the Victims Rights and Support Act 2013\nThank you for the opportunity to provide feedback to the Department of Communities\nand Justice’s (DCJ) Discussion Paper on establishing an Independent Victims\nCommissioner (IVC), and to provide further comment on the statutory review of the\nVictims Rights and\n Source: `reviews/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pages.jsonl`\n- d Support Act 2013\nThank you for the opportunity to provide feedback to the Department of Communities\nand Justice’s (DCJ) Discussion Paper on establishing an Independent Victims\nCommissioner (IVC), and to provide further comment on the statutory review of the\nVictims Rights and Support Act 2013 (NSW) (Victims Rights and Support Act).\nLegal Aid NSW works with victims1 of crime across all of our practice areas. Our\nDomestic Violence Unit specialises in providing legal services to victims of domestic\nviolence. Our Women's Domestic Violence Court Advoca\n Source: `reviews/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pages.jsonl`\n\n### Legal Aid Commission Act 1979\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 54\n**Register search**: https://legislation.nsw.gov.au/search?query=Legal+Aid+Commission+Act+1979\n\n**Sources**:\n- `pages/annual-reports-index__01.html`\n- `pages/structure.html`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-into-loneliness-in-nsw-2024-11.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-into-modern-slavery-risks-2025-02.pages.jsonl`\n- `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pages.jsonl`\n\n**Evidence contexts**:\n- s to the year ahead and comments on the challenges facing Legal Aid NSW. This is our 45th annual report.\nLetter of transmittal\nThe Hon. Michael Daley, MP\nAttorney General\n52 Martin Place, Sydney NSW 2000\nDear Attorney,\nIn accordance with section 13 (1) of the\nLegal Aid Commission Act 1979\n(NSW) and section 7.13 of the\nGovernment Sector Finance Act 2018\n(NSW), I am pleased to submit the Legal Aid NSW annual report for the year ended 30 June 2024 to you for presentation to Parliament.\nYours sincerely,\nMonique Hitter\nChief Executive Officer\nOctob\n Source: `pages/annual-reports-index__01.html`\n- ology spans 29 years including senior roles both in the private sector providing information technology services and solutions to Government, as well as working in the government sector.\nLegislation governing our work\nOur organisation is established under the\nLegal Aid Commission Act 1979\n(NSW). This Act establishes Legal Aid NSW as an independent statutory body with a mandate to provide effective, efficient and economical legal services that are available and accessible to disadvantaged people in NSW.\nThe\nGovernment Sector Employment Act 2013\n Source: `pages/structure.html`\n- t. In our work, we are\ncommitted to advocating for the rights of Aboriginal and Torres Strait Islander\npeople and communities.\nThe Hon. Michael Daley, MP\nAttorney General\n52 Martin Place, Sydney NSW 2000\nDear Attorney,\nIn accordance with section 13 (1) of the Legal Aid Commission Act 1979 (NSW) and section\n7.13 of the Government Sector Finance Act 2018 (NSW) I am pleased to submit the Legal Aid\nNSW annual report for the year ended 30 June 2023 to you for presentation to Parliament.\nYours sincerely,\nMonique Hitter\nChief Executive Officer\nOctobe\n Source: `annual-reports/2022-23.pages.jsonl`\n- ility-related inclusion 181\nAppendix 9 Private law firm expenditure 184\nAppendix 10 Appealing decisions about legal aid 185\nIndex 188\nLegal Aid NSW Annual Report 2022–23 5\n\n[page 6]\nOverview\nLegal Aid NSW is an independent statutory\nbody established under the Legal Aid\nCommission Act 1979 (NSW) reporting to the\nNSW Attorney General, the Hon. Michael\nDaley, MP.\nWomen’s Domestic Violence Court Advocacy Program Unit manager Alice Stiles, South West\nSydney Women’s Domestic Violence Court Advocacy Service manager Farah Assafiri, Premier\nThe Hon Chr\n Source: `annual-reports/2022-23.pages.jsonl`\n- nual Report 2022–23 6\n\n[page 7]\nVision\nTo be a leader in a legal system that delivers fair outcomes for disadvantaged and vulnerable\npeople.\nPurpose\nWe use the law to help people, particularly those who are disadvantaged, know, defend and\nassert their rights.\nThe Legal Aid Commission Act 1979 (NSW) is the foundation from which we work, and clearly\noutlines why we exist and what we do. We fulfil our obligations by providing accessible, quality\nlegal services and education to people living in disadvantage circumstances.\nOutcomes\nOur strategic outcom\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Review of the Anti-Discrimination Act 1977\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 51\n**Register search**: https://legislation.nsw.gov.au/search?query=Review+of+the+Anti-Discrimination+Act+1977\n\n**Sources**:\n- `pages/reforms-index__10.html`\n- `pages/reforms-index__12.html`\n- `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n\n**Evidence contexts**:\n- 842KB)\nLegal Aid NSW submission to the Department of Communities and Justice and NSW Police Force, November 2025\nA new Strategy for Mental Health and Wellbeing in NSW (PDF, 326KB)\nLegal Aid NSW submission to the Mental Health Commission of NSW, September 2025\nReview of the\nAnti-Discrimination Act 1977\n(NSW): Unlawful conduct (PDF, 858KB)\nLegal Aid NSW submission to the NSW Law Reform Commission, August 2025\nResponse to the review of Apprehended Domestic Violence Order 6 (PDF, 617KB)\nLegal Aid NSW submission to the NSW Department of Communities and Justice,\n Source: `pages/reforms-index__10.html`\n- )\n– Legal Aid NSW submission to the Royal Commission into Defence and Veteran Suicide, December 2023\nInquiry into Insurers’ Responses to Major Floods Claims\n– Legal Aid NSW submission to the Australian Parliament Standing Committee on Economics, December 2023\nReview of the Anti-Discrimination Act 1977 (NSW)\n– Legal Aid NSW submission to NSWLRC, October 2023\nImproving NSW rental laws consultation paper\n– Legal Aid NSW submission in response to improving NSW rental laws, August 2023\n'Employee-like' forms of work and stronger protections for independent contr\n Source: `pages/reforms-index__12.html`\n- [page 1]\nReview of the Anti-\nDiscrimination Act\n1977 (NSW):\nUnlawful conduct\nLegal Aid NSW submission to the\nNSW Law Reform Commission\nAugust 2025\n323 Castlereagh Street\nHaymarket NSW 2000\nwww.legalaid.nsw.gov.au\nArtwork: © Luke Penrith\n\n[page 2]\nAcknowledgement .................................................\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- tion .................................................. 46\n9. Harassment ....................................................................................... 48\n10. Promoting substantive equality ......................................................... 51\nReview of the Anti-Discrimination Act 1977 (NSW): Unlawful conduct | Legal Aid NSW 2\n\n[page 3]\nAcknowledgement\nWe acknowledge the traditional owners of the land we live and work on within New\nSouth Wales. We recognise continuing connection to land, water and community.\nWe pay our respects to Elders bo\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- both past and present and extend that respect to all\nAboriginal and Torres Strait Islander people.\nLegal Aid NSW is committed to working in partnership with community and providing\nculturally competent services to Aboriginal and Torres Strait Islander people.\nReview of the Anti-Discrimination Act 1977 (NSW): Unlawful conduct | Legal Aid NSW 3\n\n[page 4]\n1. About Legal Aid NSW\nThe Legal Aid Commission of New South Domestic Violence Order lists. Legal Aid\nWales (Legal Aid NSW) is an independent NSW also provides specialist representation\nstatutory body establ\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n\n### Crimes Legislation Amendment (Sexual Consent Reforms) Act 2021\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 38\n**Register search**: https://legislation.nsw.gov.au/search?query=Crimes+Legislation+Amendment+%28Sexual+Consent+Reforms%29+Act+2021\n\n**Sources**:\n- `pages/reforms-index__10.html`\n- `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pages.jsonl`\n\n**Evidence contexts**:\n- ary 2025\nInquiry into the modern slavery risks faced by temporary migrant workers in rural and regional NSW (PDF, 220KB)\nLegal Aid NSW submission to the Modern Slavery Committee, February 2025\nCriminal law\nStatutory Review of the\nCrimes Legislation Amendment (Sexual Consent Reforms) Act 2021\n(PDF, 935KB)\nLegal Aid NSW submission to the Department of Communities and Justice, December 2025\nCriminal law protections against hate speech for vulnerable communities (PDF, 262KB)\nLegal Aid NSW submission to the NSW Department of Communities and Justice, A\n Source: `pages/reforms-index__10.html`\n- [page 1]\nStatutory Review of the\nCrimes Legislation\nAmendment (Sexual\nConsent Reforms) Act\n2021\nLegal Aid NSW submission to\nthe Department of Communities\nand Justice\nDecember 2025\n323 Castlereagh Street\nHaymarket NSW 2000\nwww.legalaid.nsw.gov.au\nArtwork: © Luke Penrith\n\n[page 2]\nAcknowledgement ...........................................................\n Source: `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pages.jsonl`\n- ................... 23\n5.5 Proposal 5: Is there a need for additional judicial directions or amendments? ......... 24\n6. Additional consideration: Restorative Justice ................................... 26\nStatutory Review of the Crimes Legislation Amendment (Sexual Consent Reforms) Act 2021 | Legal Aid NSW 2\n\n[page 3]\nAcknowledgement\nWe acknowledge the traditional owners of the land we live and work on within New South\nWales. We recognise continuing connection to land, water and community.\nWe pay our respects to Elders both past and present and\n Source: `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pages.jsonl`\n- boriginal and Torres Strait Islander people.\nLegal Aid NSW is committed to working in partnership with community and providing\nculturally competent services to Aboriginal and Torres Strait Islander people.\nStatutory Review of the Crimes Legislation Amendment (Sexual Consent Reforms) Act 2021 | Legal Aid NSW 3\n\n[page 4]\n1. About Legal Aid NSW\nThe Legal Aid Commission of New South on legal problems that impact on the\nWales (Legal Aid NSW) is an independent everyday lives of disadvantaged clients and\nstatutory body established under the Legal commun\n Source: `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pages.jsonl`\n- purpose of the Civil Law Division\nis to improve the lives of people experiencing\ndeep and persistent disadvantage or\ndislocation by using civil law to meet their\nfundamental needs. Our civil lawyers focus\nStatutory Review of the Crimes Legislation Amendment (Sexual Consent Reforms) Act 2021 | Legal Aid NSW 4\n\n[page 5]\n2. Executive summary\nLegal Aid NSW welcomes the opportunity to provide feedback to the Department of\nCommunities and Justice’s (DCJ) Discussion Paper on the Statutory Review of the Crimes\nLegislation Amendment (Sexual Consent Refor\n Source: `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pages.jsonl`\n\n### Anti-Discrimination Act 1977\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 24\n**Register search**: https://legislation.nsw.gov.au/search?query=Anti-Discrimination+Act+1977\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n- `other-pdfs/legal-aid-nsw-submission-criminal-law-protections-against-hate-speech-2025-08.pages.jsonl`\n- `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pages.jsonl`\n\n**Evidence contexts**:\n- ity Affairs References Committee hearing, August 2023.\n•\nThe Legislative Council's inquiry into equity, accessibility and appropriate delivery of outpatient and\ncommunity mental health care in NSW, September 2023.\n• The NSW Law Reform Commission review of the Anti-Discrimination Act 1977 (NSW), October 2023.\n• The NSW Ombudsman's monitoring of the Mandatory Disease Testing Act 2021, November 2023.\n•\nThe NSW Government’s review of NSW legal protections for victim-survivors of forced marriage, December\n2023.\n•\nThe House of Representatives' inqu\n Source: `annual-reports/2023-24.pages.jsonl`\n- munities. Legal Aid NSW supports civil prohibitions on hate-based\nconduct and vilification and considers it appropriate for such provisions to be wider\nthan criminal law provisions. We note the Terms of Reference of this review and limit\nour discussion of the Anti-Discrimination Act 1977 (NSW) (ADA) and section 93Z of\nthe Crimes Act 1900 (NSW) (Crimes Act).\nCriminal law protections against hatred for vulnerable groups\nQuestion 1: What is the extent and impact of hatred towards vulnerable groups in the NSW\ncommunity?\nLegal Aid NSW does not col\n Source: `other-pdfs/legal-aid-nsw-submission-criminal-law-protections-against-hate-speech-2025-08.pages.jsonl`\n- ngside the Apprehended\nReview of the Anti-Discrimination Act 1977 (NSW): Unlawful conduct | Legal Aid NSW 4\n\n[page 5]\n2. Executive summary\nLegal Aid NSW welcomes the opportunity to provide a submission to the NSW Law\nReform Commission’s (NSWLRC) review of the Anti-Discrimination Act 1977 (NSW)\n(ADA), in response to its first consultation paper on unlawful conduct.\nLegal Aid NSW provides advice and representation in discrimination and harassment\nmatters to clients throughout NSW via our specialist employment law and human rights\nteams, as well\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- st\ncurrently used in the ADA, which establishes discrimination by comparing the treatment\nof the complainant to the treatment of others who lack their protected attribute.3 This\n1 Equal Opportunity Act 2010 (Vic) ss 8-9.\n2 Discrimination Act 1991 (ACT) s 8.\n3 Anti-Discrimination Act 1977 (NSW) ss 7, 24, 38B, 39, 49B, 49T, 49ZG, 49ZYA.\nReview of the Anti-Discrimination Act 1977 (NSW): Unlawful conduct | Legal Aid NSW 11\n\n[page 12]\nrequires a comparison between the treatment of a person because of a prohibited\nattribute, and treatment that is o\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- es of\nAboriginal and Torres Strait Islander community leaders or Elders to inform whether a\nrequirement is reasonable in context. This would help ensure that assessments of\nreasonableness take into account the differences between dominant cultural norms and\n7 Anti-Discrimination Act 1977 (NSW) ss 7(1)(c), 24(1)(b), 38B(1)(b), 39(1)(b), 49B(1)(b), 49T(1)(b), 49ZG(1)(b), 49ZYA(1)(b).\n8 Equal Opportunity Act 2010 (Vic) s 9(3).\nReview of the Anti-Discrimination Act 1977 (NSW): Unlawful conduct | Legal Aid NSW 14\n\n[page 15]\nAboriginal and Torres S\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n\n### Young Offenders Act 1997\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 24\n**Register search**: https://legislation.nsw.gov.au/search?query=Young+Offenders+Act+1997\n\n**Sources**:\n- `reviews/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-community-safety-regional-rural-2024-05.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pages.jsonl`\n- `strategies/Development-20of-20a-20NSW-20Government-20Alcohol-20and-20Other-20Drug-20Strateg.pages.jsonl`\n\n**Evidence contexts**:\n- ......................................... 9\n4.1 Medicinal cannabis ................................................................................................ 9\n4.2 The Cannabis Cautioning Scheme and the Early Drug Diversion Initiative ........... 11\n4.3 The Young Offenders Act 1997 ............................................................................ 13\n4.4 The criminal offence of ‘presence of prescribed illicit drug in person’s oral fluid,\nblood or urine’ pursuant to section 111 of the Road Transport Act 2013 (NSW) ... 14\n6. The\n Source: `reviews/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pages.jsonl`\n- tially increase the number of approved medicinal cannabis products on\nthe Pharmaceutical Benefits Scheme to ensure medicinal cannabis is not cost prohibitive.\nRecommendation 4\nAs an alternative to recommendation 1, NSW Government should amend section 8 of\nthe Young Offenders Act 1997 (NSW) to allow diversion of all possess prohibited drug\noffences that involve cannabis\nRecommendation 5\nNSW Government should repeal section 111 of the Road Transport Act 2013.\nRecommendation 6\nAs an alternative to recommendation 5, NSW Government should enac\n Source: `reviews/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pages.jsonl`\n- ical development and impact of\nthe regulatory framework for cannabis\nThis section discusses the development and implementation of:\n• the regulations around the use of medicinal cannabis\n• the CCS and the newly established Early Drug Diversion Initiative\n• the Young Offenders Act 1997, and\n• the criminal offence of ‘presence of prescribed illicit drug in person’s oral fluid,\nblood or urine’ pursuant to section 111 of the Road Transport Act 2013 (NSW).\nA timeline of the development of the regulatory framework for cannabis in NSW is set\nout\n Source: `reviews/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pages.jsonl`\n- longside the Early\nDrug Diversion Initiative. The previous eligibility criteria for a caution (including the quantity threshold) were updated and\nstreamlined for consistency between the two Schemes. D/2023/668701\n22 When dealing with people under 18 years the Young Offenders Act 1997 (NSW) is applied, instead of the CCS.\n23 “Serious drug offences” include prior convictions (unless spent) for offences in relation to prohibited drugs or\ncontrolled substances, such as: • Supply, manufacture, or production • Cultivate or supply a prohibited p\n Source: `reviews/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pages.jsonl`\n- rior convictions for serious drug offences\n• offences related to cannabis (the CCS applies)\n• drug driving offences.\nFor similar reasons as those expressed in relation to the CCS, we do not view the EDDI\nas an appropriate alternative to decriminalisation.\n4.3 The Young Offenders Act 1997\nThe CCS is only available to adults. When a person under the age of 18 years is found\nin possession of cannabis, they can be dealt with under the Young Offenders Act 1997\n(NSW) (YOA), instead of the CCS. The YOA allows a young person charged with certain\noffe\n Source: `reviews/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pages.jsonl`\n\n### Crimes (Sentencing Procedure) Act 1999\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 21\n**Register search**: https://legislation.nsw.gov.au/search?query=Crimes+%28Sentencing+Procedure%29+Act+1999\n\n**Sources**:\n- `pages/reforms-index__11.html`\n- `other-pdfs/legal-aid-nsw-submission-criminal-law-protections-against-hate-speech-2025-08.pages.jsonl`\n- `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pages.jsonl`\n\n**Evidence contexts**:\n- submission to Legislative Council Portfolio Committee No. 3 Education, February 2024\nCriminal law\nReview of good character in sentencing (PDF, 718 kb)\n– Legal Aid NSW submission to the NSW Sentencing Council on the operation of section 21A(5A) of the Crimes (Sentencing Procedure) Act 1999 (NSW), July 2024\nInquiry into alcohol consumption in public places (liberalisation) Bill 2024 (PDF, 176 kb)\n– Legal Aid NSW submission to the Legislative Council Portfolio Committee No. 1 Premier and Finance, July 2024\nBail compliance checks in NSW (PDF, 742\n Source: `pages/reforms-index__11.html`\n- ides that it is an offence to, by a public act, intentionally or\nrecklessly threaten or incite violence towards another person or a group of persons on the ground of\nrace, religion, sexual orientation, gender identity or intersex or HIV/AIDS status.\n4 Crimes (Sentencing Procedure) Act 1999 (NSW) s 21A(2)(h).\n5 Crimes (Sentencing Procedure) Act 1999 (NSW) s 21A(2)(h).\n6 This requirement was removed from s 93Z of the Crimes Act in December 2023.\n7 New section 93ZAA of the Crimes Act makes it an offence to, by a public act, intentionally incite\nha\n Source: `other-pdfs/legal-aid-nsw-submission-criminal-law-protections-against-hate-speech-2025-08.pages.jsonl`\n- y or\nrecklessly threaten or incite violence towards another person or a group of persons on the ground of\nrace, religion, sexual orientation, gender identity or intersex or HIV/AIDS status.\n4 Crimes (Sentencing Procedure) Act 1999 (NSW) s 21A(2)(h).\n5 Crimes (Sentencing Procedure) Act 1999 (NSW) s 21A(2)(h).\n6 This requirement was removed from s 93Z of the Crimes Act in December 2023.\n7 New section 93ZAA of the Crimes Act makes it an offence to, by a public act, intentionally incite\nhatred towards another person or a group of persons on the gro\n Source: `other-pdfs/legal-aid-nsw-submission-criminal-law-protections-against-hate-speech-2025-08.pages.jsonl`\n- dance provided by the common law .............................................................................. 8\n4. Improving the experience of victim-survivors of sexual offences .... 11\n4.1 A comment on the application of special rule in section 21A(5A) of Crimes\nSentencing Procedure Act 1999 (NSW) ............................................................................. 12\n5. Specific questions posed by the review ............................................ 13\n5.1 Use of good character generally ..............................................\n Source: `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- sist the Sentencing Council in its review.\nWhile we acknowledge the concerns raised by victims of child sexual abuse in the petition\nthat led to this review, 3 and their lived experience, Legal Aid NSW does not support\nextending section 21A(5A) of the Crimes (Sentencing Procedure) Act 1999 (NSW) (the\nspecial rule) or introducing other reforms that limit the use of good character evidence at\nsentencing.\nWe recognise that presenting character evidence during sentencing can be distressing for\nvictims and do not seek to diminish their experiences.\n Source: `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n\n### Criminal Procedure Act 1986\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 21\n**Register search**: https://legislation.nsw.gov.au/search?query=Criminal+Procedure+Act+1986\n\n**Sources**:\n- `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pages.jsonl`\n\n**Evidence contexts**:\n- tencing proceedings for offences involving child sexual assault.\n20 These include the statewide rollout of the Child Sexual Assault Evidence Scheme, the introduction of the NSW\naffirmative consent laws, the jury directions set out in sections 292A–292E of the Criminal Procedure Act 1986 (NSW), the\nSACP provisions of the Criminal Procedure Act 1986 (NSW) (see s298), the entitlement of victims to give their evidence by\naudio-visual link from a place other than the courtroom (see s 294B of the Criminal Procedure Act 1986), the entitlement of\nvi\n Source: `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- t.\n20 These include the statewide rollout of the Child Sexual Assault Evidence Scheme, the introduction of the NSW\naffirmative consent laws, the jury directions set out in sections 292A–292E of the Criminal Procedure Act 1986 (NSW), the\nSACP provisions of the Criminal Procedure Act 1986 (NSW) (see s298), the entitlement of victims to give their evidence by\naudio-visual link from a place other than the courtroom (see s 294B of the Criminal Procedure Act 1986), the entitlement of\nvictims to have a support person present when giving evidence (s\n Source: `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- ctions 292A–292E of the Criminal Procedure Act 1986 (NSW), the\nSACP provisions of the Criminal Procedure Act 1986 (NSW) (see s298), the entitlement of victims to give their evidence by\naudio-visual link from a place other than the courtroom (see s 294B of the Criminal Procedure Act 1986), the entitlement of\nvictims to have a support person present when giving evidence (see Criminal Procedure Act 1986 (NSW), s294C), Criminal\nProcedure Act 1986 (NSW), s294CB, which makes any evidence relating to the sexual reputation/experience of the victim\ni\n Source: `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- SW) (see s298), the entitlement of victims to give their evidence by\naudio-visual link from a place other than the courtroom (see s 294B of the Criminal Procedure Act 1986), the entitlement of\nvictims to have a support person present when giving evidence (see Criminal Procedure Act 1986 (NSW), s294C), Criminal\nProcedure Act 1986 (NSW), s294CB, which makes any evidence relating to the sexual reputation/experience of the victim\ninadmissible, Criminal Procedure Act 1986 (NSW), s294B(3)(b)(ii), which allows a court to order that an accused sit o\n Source: `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- to give their evidence by\naudio-visual link from a place other than the courtroom (see s 294B of the Criminal Procedure Act 1986), the entitlement of\nvictims to have a support person present when giving evidence (see Criminal Procedure Act 1986 (NSW), s294C), Criminal\nProcedure Act 1986 (NSW), s294CB, which makes any evidence relating to the sexual reputation/experience of the victim\ninadmissible, Criminal Procedure Act 1986 (NSW), s294B(3)(b)(ii), which allows a court to order that an accused sit out of\na victim’s line of vision whilst they\n Source: `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n\n### Government Information (Public Access) Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 20\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Information+%28Public+Access%29+Act+2009\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-justice-responses-to-sexual-violence-2024-06.pages.jsonl`\n- `strategies/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pages.jsonl`\n- `strategies/legal-aid-nsw-submission-feedback-on-nsw-homelessness-strategy-2025-35-2025-02.pages.jsonl`\n\n**Evidence contexts**:\n- 022–23 105\n\n[page 106]\nresponsibilities, policy documents and law reform submissions. Publications are also available\nin a variety of community languages.\nDuring the 2022–23 reporting period we received 56 formal applications under the\nGovernment Information (Public Access) Act 2009 (NSW), also known as GIPA. Most of these\nwere requests by individuals for their own personal information or applications made by legal\nrepresentatives. The full details of these applications are set out in Appendix 7: Right to\nInformation.\nThe year ahead\n•\nIn\n Source: `annual-reports/2022-23.pages.jsonl`\n- review into Firearms, Knives, and other Weapons\noffences.\n•\nThe NSW Law Reform Commission for its review into Serious Road Crime.\nLegal Aid NSW Annual Report 2022–23 177\n\n[page 178]\nAppendix 7 Right to information\nObligations under the Government Information (Public Access) Act 2009\n(NSW)\nUnder section 7 of the Government Information (Public Access) Act 2009 (NSW), agencies must\nreview their programs for the release of government information to identify the kinds of\ninformation that can be made publicly available. This review must be und\n Source: `annual-reports/2022-23.pages.jsonl`\n- m Commission for its review into Serious Road Crime.\nLegal Aid NSW Annual Report 2022–23 177\n\n[page 178]\nAppendix 7 Right to information\nObligations under the Government Information (Public Access) Act 2009\n(NSW)\nUnder section 7 of the Government Information (Public Access) Act 2009 (NSW), agencies must\nreview their programs for the release of government information to identify the kinds of\ninformation that can be made publicly available. This review must be undertaken at least once\nevery 12 months.\nOur agency’s program for proactively r\n Source: `annual-reports/2022-23.pages.jsonl`\n- fused applications for Schedule 1 information\nDuring the reporting period, our agency refused seven formal access applications (either\nwholly or partly) because the information requested was information referred to in Schedule 1\nof the Government Information (Public Access) Act 2009 (NSW).\nTable A: Number of applications by type of applicant and outcome*\nAccess Access Access Refuse to\ngranted granted refused in Application Information deal with\nin full in part full withdrawn not held application Grand total\nMember of the\npublic (other) 1\n Source: `annual-reports/2022-23.pages.jsonl`\n- ns and resources, policy documents and law reform submissions. Our legal\ninformation publications are also available in a variety of community languages.\nDuring the 2023–24 reporting period, we received 39 formal applications under the\nGovernment Information (Public Access) Act 2009 (NSW) (GIPA). Most of these were requests by\nindividuals for their own personal information or applications made by legal representatives.\nThe full details of these applications are set out in Appendix 7: Right to Information.\nThe year ahead\n•\nFollowing the c\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Modern Slavery Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 19\n**Register search**: https://legislation.nsw.gov.au/search?query=Modern+Slavery+Act+2018\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- eases expire.\n•\nWe will continue to work closely with offices to see where we can reduce the size of our\nfleet by transferring underutilised vehicles between offices instead of ordering new\nvehicles.\n•\nWe will continue to comply with our obligations under the Modern Slavery Act 2018\n(NSW).\nKey challenge\n•\nSeveral of our offices have added significant additional staff to their teams and will require\nupgraded spaces. We will ensure these changes are made in the most environmentally\nefficient way possible.\nLegal Aid NSW Annual Report 2022–2\n Source: `annual-reports/2022-23.pages.jsonl`\n- st of the new\nBroken Hill Office fit-out. Furniture has\nbeen and will be re-used across various\nLegal Aid NSW offices for both minor and\nmajor projects.\nLegal Aid NSW Annual Report 2022–23 118\n\n[page 119]\nEnsuring a fair supply chain\nOur obligations under the Modern Slavery Act 2018 (NSW)\nLegal Aid NSW is committed to delivering against the objectives of the Modern Slavery Act\n2018 (NSW).\nIn line with the NSW Government’s ‘risk-based’ approach to identifying, managing and\nremoving modern slavery from supply chains, we have an obligation\n Source: `annual-reports/2022-23.pages.jsonl`\n- Aid NSW offices for both minor and\nmajor projects.\nLegal Aid NSW Annual Report 2022–23 118\n\n[page 119]\nEnsuring a fair supply chain\nOur obligations under the Modern Slavery Act 2018 (NSW)\nLegal Aid NSW is committed to delivering against the objectives of the Modern Slavery Act\n2018 (NSW).\nIn line with the NSW Government’s ‘risk-based’ approach to identifying, managing and\nremoving modern slavery from supply chains, we have an obligation to take ‘reasonable steps’\nto ensure that goods and services procured by and for our use are not a pr\n Source: `annual-reports/2022-23.pages.jsonl`\n- modern\nslavery. By eliminating all aspects of modern slavery from NSW Government supply chains, we\ncan use government buying power to move the dial on modern slavery.\nThe Anti-slavery Commissioner did not raise any issues related to our obligations under the\nModern Slavery Act 2018 (NSW) with Legal Aid NSW in the 2022–23 reporting period.\nStrengthening our compliance on modern slavery\nAs part of the Stronger Communities cluster procurement network, our chief procurement\nofficers had the opportunity to meet with Commissioner Cockayne in\n Source: `annual-reports/2022-23.pages.jsonl`\n- tand\nhis priorities and incorporate them into our agency-level plans and strategies.\nWe have been taking direction from NSW Procurement about updates and changes we should\nmake to our procurement policy and supporting framework to meet the requirements of the\nModern Slavery Act 2018 (NSW). Since the implementation of the Act, we have:\n•\nupdated applicable procurement policy material, as well as supplier contract agreements,\ntemplates and tender documentation, to include modern slavery compliance\nconsiderations and ensure we are meeting o\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Statutory Review of the Mandatory Disease Testing Act 2021\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 19\n**Register search**: https://legislation.nsw.gov.au/search?query=Statutory+Review+of+the+Mandatory+Disease+Testing+Act+2021\n\n**Sources**:\n- `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n\n**Evidence contexts**:\n- le third party’ appropriate? ......................... 12\nQuestion 12: Are any changes needed for how vulnerability is assessed, and who\nassesses vulnerability? ............................................................................................... 13\nStatutory Review of the Mandatory Disease Testing Act 2021 | Legal Aid NSW 2\n\n[page 3]\n3.5 Decision-making and reviews .............................................................................................. 14\nQuestion 13: Should senior officers continue to be the decision-maker for MTO\napplications? .........\n Source: `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n- ct’s operation. ...................... 20\nQuestion 26: Please provide any other feedback on the Act’s policy objectives and\nterms. ............................................................................................................................. 20\nStatutory Review of the Mandatory Disease Testing Act 2021 | Legal Aid NSW 3\n\n[page 4]\nAcknowledgement\nWe acknowledge the traditional owners of the land we live and work on within New South\nWales. We recognise continuing connection to land, water and community.\nWe pay our respects to Elders both past and present and\n Source: `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n- both past and present and extend that respect to all\nAboriginal and Torres Strait Islander people.\nLegal Aid NSW is committed to working in partnership with community and providing\nculturally competent services to Aboriginal and Torres Strait Islander people.\nStatutory Review of the Mandatory Disease Testing Act 2021 | Legal Aid NSW 4\n\n[page 5]\n1. About Legal Aid NSW\nThe Legal Aid Commission of New South children in both the family law and care and\nWales (Legal Aid NSW) is an independent protection jurisdiction.\nstatutory body established under the Legal\nThe Civil Law Div\n Source: `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n- egistries\nand circuit locations through the Family\nAdvocacy and Support Services, all six\nspecialist Children’s Courts, and in some\nLocal Courts alongside the Apprehended\nDomestic Violence Order lists. Legal Aid NSW\nalso provides specialist representation for\nStatutory Review of the Mandatory Disease Testing Act 2021 | Legal Aid NSW 5\n\n[page 6]\n2. Executive summary\nLegal Aid NSW welcomes the opportunity to contribute to the statutory review of the\nMandatory Disease Testing Act 2021 (NSW) (MDT Act), conducted by the Department of\nCommunities and Justice (DCJ) and the NSW P\n Source: `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n- e in the conduct for the purpose of causing contact\nbetween their bodily fluid and the worker.\n1 NSW Ombudsman, Mandatory disease testing in NSW: monitoring the operation and administration of the Mandatory Disease\nTesting Act 2021 (Report, February 2025) iv.\nStatutory Review of the Mandatory Disease Testing Act 2021 | Legal Aid NSW 6\n\n[page 7]\n3. Expressly provide that all mandatory treatment order (MTO) applications should\nbe made to and determined by a court.\n4. Expand the definition of ‘vulnerable third party’ to include Aboriginal and Torres\nStrait Islander people an\n Source: `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n\n### Mandatory Disease Testing Act 2021\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 18\n**Register search**: https://legislation.nsw.gov.au/search?query=Mandatory+Disease+Testing+Act+2021\n\n**Sources**:\n- `pages/reforms-index__10.html`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n\n**Evidence contexts**:\n- Aid NSW strives to identify how the legal system is working for our clients, and where it needs to be better. We meet with, and write to, government and parliament, to make sure they know about the issues impacting our clients.\nGeneral\nStatutory review of the\nMandatory Disease Testing Act 2021\n(NSW) (PDF, 842KB)\nLegal Aid NSW submission to the Department of Communities and Justice and NSW Police Force, November 2025\nA new Strategy for Mental Health and Wellbeing in NSW (PDF, 326KB)\nLegal Aid NSW submission to the Mental Health Commission of NSW, Se\n Source: `pages/reforms-index__10.html`\n- d our extended legal assistance services in response to\nemerging demand, and increased preparation fees paid to family law solicitors to ensure we\nretain private lawyers.\nMandatory disease testing and vulnerable third parties\nFollowing the introduction of the Mandatory Disease Testing Act 2021 (NSW), we introduced a\npolicy to ensure legal aid is available to represent vulnerable third parties responding to\napplications made under this Act in the local court.\nThe Act allows for mandatory blood testing of a person by either administrative or court or\n Source: `annual-reports/2022-23.pages.jsonl`\n- yers\nare funded and reduce funding for drug testing assessments in family law matters.\n•\nApproved a new policy to provide legal aid for responding to an application to the court\nfor mandatory testing orders for vulnerable third parties under section 14 of the\nMandatory Disease Testing Act 2021 (NSW).\n•\nEndorsed the Project Respect project plan.\n•\nApproved the establishment of the Racism and Inclusion Special Consultative Committee\n(RISCC) to advise the Board and Legal Aid NSW on issues of cultural safety, diversity and\ninclusion, racism and discrim\n Source: `annual-reports/2022-23.pages.jsonl`\n- into equity, accessibility and appropriate delivery of outpatient and\ncommunity mental health care in NSW, September 2023.\n• The NSW Law Reform Commission review of the Anti-Discrimination Act 1977 (NSW), October 2023.\n• The NSW Ombudsman's monitoring of the Mandatory Disease Testing Act 2021, November 2023.\n•\nThe NSW Government’s review of NSW legal protections for victim-survivors of forced marriage, December\n2023.\n•\nThe House of Representatives' inquiry into insurers' responses to 2022 major floods, December 2023.\n•\nThe Advocate for Children an\n Source: `annual-reports/2023-24.pages.jsonl`\n- [page 1]\nStatutory review of\nthe Mandatory\nDisease Testing Act\n2021 (NSW)\nLegal Aid NSW submission to the\nDepartment of Communities and\nJustice and NSW Police Force\nNovember 2025\n323 Castlereagh Street\nHaymarket NSW 2000\nwww.legalaid.nsw.gov.au\nArtwork: © Luke Penrith\n\n[page 2]\nAcknowledgement ................................\n Source: `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n\n### Family Law Act 1975\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 15\n**Register search**: https://legislation.nsw.gov.au/search?query=Family+Law+Act+1975\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `reviews/legal-aid-nsw-response-to-dcj-review-of-advo-order-6-2025-03.pages.jsonl`\n\n**Evidence contexts**:\n- nd remote NSW. This year, its work\nwas recognised in national media, including online, print, television and radio.\nLegal Aid NSW Annual Report 2023–24 57\n\n[page 58]\nEducating the profession on Family Law Act reforms\nIn 2023–24, major changes were made to the Family Law Act 1975. The Family Law\nAmendment Bill was passed in November 2023, and most changes came into effect on 6 May\n2024.\nThe most important changes for Legal Aid NSW clients included:\n•\nthe removal of the presumption of equal shared parental responsibility\n•\na simplifica\n Source: `annual-reports/2023-24.pages.jsonl`\n- in Commonwealth and state criminal law matters.\n•\nApproved changes to workplace health and safety reporting and risk management.\n•\nIntroduced changes to reporting on cyber security and business continuity planning.\n•\nNoted papers on coercive control reforms, Family Law Act 1975 reforms and a\npresentation on the client portal.\n30 April 2024\n•\nApproved Legal Aid NSW’s participation in the Public Service Commission’s 12-month\nBoard Observership Program and nominated a Board member to provide executive\nmentoring to the observer.\n•\nAppro\n Source: `annual-reports/2023-24.pages.jsonl`\n- uidelines 171–172\nduty services 35 dislocated clients 28, 61 family assistance 12–13, 64\non-the-spot help 36 dispute resolution 28, 37, 56 family dispute resolution 28, 37,\nsupport services 76 distressed clients 75 56\ncriminal cases, Commonwealth 43 diversity Family Law Act 1975 reforms 58\nCriminal Law Division 52 clients 49–51 Family Law Legal Aid Review\ncriminal law services 52–55 workforce 11, 110–111, 157 Committees 175\nLegal Aid NSW Annual Report 2023–24 179\n\n[page 180]\nFamily Law Property Policy 41 homelessness 69 diversity see\n Source: `annual-reports/2023-24.pages.jsonl`\n- Division 52 Crime) Bill 2024 13\nfee-free birth certificates 30 diversity and equity 110–111, Law for Community Workers 67\nfee increases for private lawyers 157 law reform\n42–43 family law services 56 disaster preparedness 27\nfee scale 42 health and safety 109 Family Law Act 1975 58\nFinancial Abuse Service 77–78 hiring policy 29 Legal Aid NSW’s contribution\nfinancial instruments 148–153 numbers 107–108 to 9–10\nfinancial overview 119–120 overview 13–14, 16 Strategic Law Reform Unit 13\nfinancial performance 101, 118– performance measure\n Source: `annual-reports/2023-24.pages.jsonl`\n- W Strategic Plan 2023–28.\nLegal Aid NSW Annual Report 2024–25 100\n\n[page 101]\nLegislative compliance and fair processes\nSignificant judicial decisions relating to the Legal Aid Commission Act 1979\n(NSW)\nMalek & Kambar (2024) FedCFamC2F 1519\nSection 117 of the Family Law Act 1975 (Cth) says that the court must not order someone to\npay costs related to the independent children’s lawyer who worked on their case if they have\n“received legal aid in respect of the proceedings”. In Malek & Kambar (2024) FedCFamC2F\n1519, the court held that\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Government Sector Finance Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 15\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Sector+Finance+Act+2018\n\n**Sources**:\n- `pages/annual-reports-index__01.html`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- gal Aid NSW. This is our 45th annual report.\nLetter of transmittal\nThe Hon. Michael Daley, MP\nAttorney General\n52 Martin Place, Sydney NSW 2000\nDear Attorney,\nIn accordance with section 13 (1) of the\nLegal Aid Commission Act 1979\n(NSW) and section 7.13 of the\nGovernment Sector Finance Act 2018\n(NSW), I am pleased to submit the Legal Aid NSW annual report for the year ended 30 June 2024 to you for presentation to Parliament.\nYours sincerely,\nMonique Hitter\nChief Executive Officer\nOctober 2024\nView online\nOverview\nAnnual Report 2023–24 reviews and re\n Source: `pages/annual-reports-index__01.html`\n- s of Aboriginal and Torres Strait Islander\npeople and communities.\nThe Hon. Michael Daley, MP\nAttorney General\n52 Martin Place, Sydney NSW 2000\nDear Attorney,\nIn accordance with section 13 (1) of the Legal Aid Commission Act 1979 (NSW) and section\n7.13 of the Government Sector Finance Act 2018 (NSW) I am pleased to submit the Legal Aid\nNSW annual report for the year ended 30 June 2023 to you for presentation to Parliament.\nYours sincerely,\nMonique Hitter\nChief Executive Officer\nOctober 2023\nLegal Aid NSW Annual Report 2022–23 3\n\n[page 4]\nContents\nA\n Source: `annual-reports/2022-23.pages.jsonl`\n- -current liabilities 11.4\nTotal liabilities 57.2\nNet assets 32.9\nEquity 32.9\nLegal Aid NSW Annual Report 2022–23 124\n\n[page 125]\nAudited financial statements\nLEGAL AID COMMISSION OF NEW SOUTH WALES\nStatement by Members of the Board\nPursuant to Part 7.6 of the Government Sector Finance Act\n2018 and in accordance with a resolution of the Board of the\nLegal Aid Commission of NSW we declare on behalf of the\n1. The Legal Aid Commission of NSW’s financial statements\nare prepared in accordance with:\n• applicable Australian Accounting Standards (which incl\n Source: `annual-reports/2022-23.pages.jsonl`\n- mission of NSW we declare on behalf of the\n1. The Legal Aid Commission of NSW’s financial statements\nare prepared in accordance with:\n• applicable Australian Accounting Standards (which include\nAustralian Accounting Interpretations);\n• the requirements of the Government Sector Finance Act\n2018, and Government Sector Finance Regulation 2018 ;\nand\n• the Treasurer's Directions issued under the Act.\n2. The accompanying financial statements present fairly the\nfinancial position, financial performance and cash flows of\nthe Legal Aid Commission of NSW as\n Source: `annual-reports/2022-23.pages.jsonl`\n- nancial statements are general purpose financial statements which have been\nprepared on an accrual basis and in accordance with:\n· applicable Australian Accounting Standards (AAS) (which include Australian Accounting Interpretations)\n· the requirements of the Government Sector Finance Act 2018 (GSF Act) and Regulation, and\n· Treasurer’s Directions issued under the GSF Act.\nPlant and equipment and intangible assets are measured at fair value where there is an active market.\nWhere there is no active market, the asset is carried at cost less any accum\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Disability Discrimination Act 1992\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 12\n**Register search**: https://legislation.nsw.gov.au/search?query=Disability+Discrimination+Act+1992\n\n**Sources**:\n- `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-into-loneliness-in-nsw-2024-11.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-young-people-with-disability-nsw-edu-2024-02.pages.jsonl`\n- `strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pages.jsonl`\n\n**Evidence contexts**:\n- ted attributes.\nRecommendation 9\nThe new ADA should include a protected attribute of “parent, family, carer or kinship\nresponsibilities”.\nRecommendation 10\n• The definition of “disability” in the new ADA should align with the definition of\n“disability” in the Disability Discrimination Act 1992 (Cth).\n• The new ADA should include protections for persons who have an assistance animal\nthat assists in relation to any disability.\n• The new ADA should protect against genetic information discrimination.\n• The public health exception in section 49P of the\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- the ADA should be expanded to cover\nother forms of accommodation, including supported housing for people with disabilities.\nRecommendation 19\nThe definition of club in section 4 of the ADA should be aligned with the definition of club\nused in section 4 of the Disability Discrimination Act 1992 (Cth).\nRecommendation 20\nThe new ADA should extend prohibitions on discrimination for all protected attributes to\nall protected areas of public life.\nRecommendation 21\n• The new ADA should include additional protected areas of life, including:\no State laws an\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- y discrimination\n(1) What changes, if any, should be made to the way the ADA expresses and defines the\nprotected attribute of “disability”?\nLegal Aid NSW considers that the definition of disability under the ADA should be\nharmonised with the definition in the Disability Discrimination Act 1992 (Cth) (DDA),\n13 Discrimination Act 1991 (ACT) s 7(1)(l).\n14 All case studies in this submission have been de-identified.\nReview of the Anti-Discrimination Act 1977 (NSW): Unlawful conduct | Legal Aid NSW 19\n\n[page 20]\nwhich expressly recognises that disabilit\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- His assistance dog can jolt him back to a more stable state.\nGus is regularly refused entry to cafes and asked to sit outside, due to the presence of\nhis assistance dog. However, due to his PTSD symptoms, Gus does not feel safe sitting\nat an outdoor table.\n15 Disability Discrimination Act 1992 (Cth) s 4.\n16 This includes the terms “disorder”, “malfunction”, “malformation”, “disfigurement” and “disturbed behaviour”.\n17 Anti-Discrimination Act 1977 (NSW) s 49B(3).\nReview of the Anti-Discrimination Act 1977 (NSW): Unlawful conduct | Legal Aid NSW 20\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- tion, we recommend including a\nrequirement “that the discrimination is reasonable, proportionate and justifiable in the\ncircumstances.”18\nRecommendation 10\n• The definition of “disability” in the new ADA should align with the definition of\n“disability” in the Disability Discrimination Act 1992 (Cth).\n• The new ADA should include protections for persons who have an assistance animal\nthat assists in relation to any disability.\n• The new ADA should protect against genetic information discrimination.\n• The public health exception in section 49P of the\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n\n### Aid Commission Act 1979\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 11\n**Register search**: https://legislation.nsw.gov.au/search?query=Aid+Commission+Act+1979\n\n**Sources**:\n- `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- `reviews/legal-aid-nsw-response-to-dcj-review-of-advo-order-6-2025-03.pages.jsonl`\n- `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-health-impacts-of-alcohol-other-drugs-in-austra.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-young-people-with-disability-nsw-edu-2024-02.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pages.jsonl`\n- `strategies/Development-20of-20a-20NSW-20Government-20Alcohol-20and-20Other-20Drug-20Strateg.pages.jsonl`\n- `strategies/legal-aid-nsw-submission-restrictive-practices-regulation-2025-03.pages.jsonl`\n\n**Evidence contexts**:\n- Aid NSW\nThe Legal Aid Commission of New South Domestic Violence Order lists. Legal Aid\nWales (Legal Aid NSW) is an independent NSW also provides specialist representation\nstatutory body established under the Legal for children in both the family law and care\nAid Commission Act 1979 (NSW). We provide and protection jurisdiction.\nlegal services across New South Wales\nThe Civil Law Division provides advice, minor\nthrough a state-wide network of 25 offices.\nassistance, duty and casework services from\nWe assist with legal problems through a\n Source: `other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pages.jsonl`\n- About Legal Aid NSW\nThe Legal Aid Commission of New South NSW also provides specialist representation\nWales (Legal Aid NSW) is an independent for children in both the family law and care\nstatutory body established under the Legal and protection jurisdiction.\nAid Commission Act 1979 (NSW). We provide The Civil Law Division provides advice, minor\nlegal services across New South Wales assistance, duty and casework services from\nthrough a state-wide network of 25 offices. the Central Sydney office and most regional\nWe assist with legal prob\n Source: `reviews/legal-aid-nsw-response-to-dcj-review-of-advo-order-6-2025-03.pages.jsonl`\n- bout Legal Aid NSW\nThe Legal Aid Commission of New South for children in both the family law and care\nWales (Legal Aid NSW) is an independent and protection jurisdiction.\nstatutory body established under the Legal The Civil Law Division provides advice, minor\nAid Commission Act 1979 (NSW). We provide assistance, duty and casework services from\nlegal services across New South Wales the Central Sydney office and most regional\nthrough a state-wide network of 25 offices. offices. The purpose of the Civil Law Division\nWe assist with legal pro\n Source: `reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pages.jsonl`\n- Aid NSW\nThe Legal Aid Commission of New South Domestic Violence Order lists. Legal Aid\nWales (Legal Aid NSW) is an independent NSW also provides specialist representation\nstatutory body established under the Legal for children in both the family law and care\nAid Commission Act 1979 (NSW). We and protection jurisdiction\nprovide legal services across New South\nThe Civil Law Division provides advice,\nWales through a state-wide network of 25\nminor assistance, duty and casework\noffices.\nservices from the Central Sydney office and\nWe assist w\n Source: `reviews/legal-aid-nsw-submission-inquiry-health-impacts-of-alcohol-other-drugs-in-austra.pages.jsonl`\n- NSW\nThe Legal Aid Commission of New South Domestic Violence Order lists. Legal Aid NSW\nWales (Legal Aid NSW) is an independent also provides specialist representation for\nstatutory body established under the Legal children in both the family law and care and\nAid Commission Act 1979 (NSW). We provide protection jurisdiction.\nlegal services across New South Wales\nthrough a state-wide network of 25 offices. The Civil Law Division provides advice, minor\nassistance, duty and casework services from\nWe assist with legal problems through a the\n Source: `reviews/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pages.jsonl`\n\n### Mental Health and Cognitive Impairment Forensic Provisions Act 2020\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 11\n**Register search**: https://legislation.nsw.gov.au/search?query=Mental+Health+and+Cognitive+Impairment+Forensic+Provisions+Act+2020\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-community-safety-regional-rural-2024-05.pages.jsonl`\n- `reviews/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pages.jsonl`\n\n**Evidence contexts**:\n- ge 50]\nIn July 20\n\n_…truncated, open the .md file for the full content._", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "A justice system that delivers fair outcomes for people experiencing disadvantage. [AR p.7]", "vision_source_page": 7, "purposes": "To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.7]", "purposes_source_page": 7, "how_we_deliver": "To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.11]", "how_we_deliver_source_page": 11, "government_priorities": [ { "text": "Our clients: high quality, consistent services tailored to meet client and community needs.", "source_page": 23 }, { "text": "Our people: a diverse workforce that is safe, supported and valued.", "source_page": 23 }, { "text": "Our justice system: a fair and effective justice system.", "source_page": 23 }, { "text": "Our processes: systems and processes responsive to our needs.", "source_page": 23 } ], "outcomes": [ { "name": "Outcome 1: Disability Inclusion", "description": "The Disability Inclusion Action Plan (DIAP) 2024–2028 provides a blueprint to eliminate discrimination and create a more accessible and inclusive Legal Aid NSW for clients and staff with lived and living experiences of disability and mental ill health. [AR p.25]", "key_activities": [ "Introduced training for ICT Team on digital assistive technology", "Formalised Disability Inclusion Advisory Panel", "Improved intake processes" ], "source_page": 25 }, { "name": "Outcome 2: Children and Young People", "description": "Supporting young people in out-of-home care through the Your Voice – Children’s Out of Home Care Advocacy Service. [AR p.26]", "key_activities": [ "Developed and refined service model", "Built collaborative relationship with Department of Communities and Justice", "Trialling direct referral pathway from children’s courts" ], "source_page": 26 } ], "values": [ "Social justice", "Integrity", "Respect", "Excellence" ], "values_framework_name": "Legal Aid NSW Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Means test income limit as a % of the national minimum weekly wage", "target": "51.0%", "source_page": 33 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Means test income limit as a % of the national minimum weekly wage", "result": "51.0%", "status": "Achieved", "source_page": 33 } ], "_source_urls": { "annual_report_url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 5]\nOUR CLIENTS\nSTRATEGIC PRIORITY 1\n6\nNALP\nCIGETARTS\nOUR CLIENTS\nHigh quality, consistent services tailored to meet client and community needs\nGOAL 1 GOAL 2 GOAL 3 GOAL 4\nStrengthen service models that Serve clients no matter where Streamline client pathways for Deliver consistent, high-quality\nbest serve our clients they live in NSW legal assistance services through both in-house\nand private practitioners\nDESCRIPTION: DESCRIPTION: DESCRIPTION: DESCRIPTION:\nWe will strengthen cultural We will strengthen our capacity to We will focus on creating We will embed service standards\ncompetency and update service respond to state-wide service consistent and innovative end-to- and a quality framework to ensure\nmodels where systems and structures demand. end experiences for people seeking consistency and quality across\nfail and cause legal vulnerabilities; legal assistance. service delivery.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 5]\nOUR CLIENTS\nSTRATEGIC PRIORITY 1\n6\nNALP\nCIGETARTS\nOUR CLIENTS\nHigh quality, consistent services tailored to meet client and community needs\nGOAL 1 GOAL 2 GOAL 3 GOAL 4\nStrengthen service models that Serve clients no matter where Streamline client pathways for Deliver consistent, high-quality\nbest serve our clients they live in NSW legal assistance services through both in-house\nand private practitioners\nDESCRIPTION: DESCRIPTION: DESCRIPTION: DESCRIPTION:\nWe will strengthen cultural We will strengthen our capacity to We will focus on creating We will embed service standards\ncompetency and update service respond to state-wide service consistent and innovative end-to- and a quality framework to ensure\nmodels where systems and structures demand. end experiences for people seeking consistency and quality across\nfail and cause legal vulnerabilities; legal assistance. service delivery.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 18]\n•\nCertification of internal controls.\n•\nAppointment and annual assessment of the performance of ARC members.\n•\nRecording Board resolutions concerning financial impacts, policy changes and the\nintroduction of initiatives.\n•\nReview of and compliance with administrative arrangements under the ARC charter,\ninternal audit charter, internal audit manual and ARC reporting cycle.\n•\nReview of the internal audit function.\n•\nAudit plan for 2023–24 and monitoring of internal and external audits, including reporting\nrecommendations.\n•\nMonitoring of internal audit budget.\n•\nPeople Matter Employee Survey results, including summary and action planning.\n•\nReview of Risk Management Framework including risk reporting framework.\n•\nEnterprise risk maturity assessment and updating of enterprise risk framework and\nstrategic risks.\n•\nBusiness continuity and service disruption planning.\n•", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 18]\n•\nCertification of internal controls.\n•\nAppointment and annual assessment of the performance of ARC members.\n•\nRecording Board resolutions concerning financial impacts, policy changes and the\nintroduction of initiatives.\n•\nReview of and compliance with administrative arrangements under the ARC charter,\ninternal audit charter, internal audit manual and ARC reporting cycle.\n•\nReview of the internal audit function.\n•\nAudit plan for 2023–24 and monitoring of internal and external audits, including reporting\nrecommendations.\n•\nMonitoring of internal audit budget.\n•\nPeople Matter Employee Survey results, including summary and action planning.\n•\nReview of Risk Management Framework including risk reporting framework.\n•\nEnterprise risk maturity assessment and updating of enterprise risk framework and\nstrategic risks.\n•\nBusiness continuity and service disruption planning.\n•", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Compliance requirement Source of Completed Page\nrequirement reference\nStrategic objectives and outcomes TPG25-10a Yes 23–24\n25–31\nCurrent and future strategic plans to accomplish outcomes and objectives TPG25-10a Yes 23–24\n30\nSystems and processes to measure the target outcomes TPG25-10a Yes 32–33\n34\n35–36\nResource allocation to implement strategic plans TPG25-10a Yes 23–24\n25–31\nOperations and performance\nWhat have we done to improve the lives of the people of NSW and what impact did we have?", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Compliance requirement Source of Completed Page\nrequirement reference\nStrategic objectives and outcomes TPG25-10a Yes 23–24\n25–31\nCurrent and future strategic plans to accomplish outcomes and objectives TPG25-10a Yes 23–24\n30\nSystems and processes to measure the target outcomes TPG25-10a Yes 32–33\n34\n35–36\nResource allocation to implement strategic plans TPG25-10a Yes 23–24\n25–31\nOperations and performance\nWhat have we done to improve the lives of the people of NSW and what impact did we have?", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 6]\nOUR PEOPLE\nSTRATEGIC PRIORITY 2\n7\nNALP\nCIGETARTS\nOUR PEOPLE\nA diverse workforce that is safe, supported and valued\nGOAL 1 GOAL 2 GOAL 3 GOAL 4\nPrioritise staff safety, health Embed an inclusive and Attract, retain, develop and Transform our recruitment\nand wellbeing respectful culture reward a highly engaged\nworkforce\nDESCRIPTION: DESCRIPTION: DESCRIPTION: DESCRIPTION:\nWe recognise that our work can We will strengthen cultural safety We will recognise high-performing We will strengthen the inclusivity of our\ninvolve challenging and for our staff through a dedicated staff and develop targeted training recruitment processes to support\nconfronting issues that can affect internal dispute resolution model to strengthen our management diversity and ensure our workforce\nthe mental health and wellbeing of and targeted strategies to promote capability.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 6]\nOUR PEOPLE\nSTRATEGIC PRIORITY 2\n7\nNALP\nCIGETARTS\nOUR PEOPLE\nA diverse workforce that is safe, supported and valued\nGOAL 1 GOAL 2 GOAL 3 GOAL 4\nPrioritise staff safety, health Embed an inclusive and Attract, retain, develop and Transform our recruitment\nand wellbeing respectful culture reward a highly engaged\nworkforce\nDESCRIPTION: DESCRIPTION: DESCRIPTION: DESCRIPTION:\nWe recognise that our work can We will strengthen cultural safety We will recognise high-performing We will strengthen the inclusivity of our\ninvolve challenging and for our staff through a dedicated staff and develop targeted training recruitment processes to support\nconfronting issues that can affect internal dispute resolution model to strengthen our management diversity and ensure our workforce\nthe mental health and wellbeing of and targeted strategies to promote capability.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 18]\n•\nCertification of internal controls.\n•\nAppointment and annual assessment of the performance of ARC members.\n•\nRecording Board resolutions concerning financial impacts, policy changes and the\nintroduction of initiatives.\n•\nReview of and compliance with administrative arrangements under the ARC charter,\ninternal audit charter, internal audit manual and ARC reporting cycle.\n•\nReview of the internal audit function.\n•\nAudit plan for 2023–24 and monitoring of internal and external audits, including reporting\nrecommendations.\n•\nMonitoring of internal audit budget.\n•\nPeople Matter Employee Survey results, including summary and action planning.\n•\nReview of Risk Management Framework including risk reporting framework.\n•\nEnterprise risk maturity assessment and updating of enterprise risk framework and\nstrategic risks.\n•\nBusiness continuity and service disruption planning.\n•", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 18]\n•\nCertification of internal controls.\n•\nAppointment and annual assessment of the performance of ARC members.\n•\nRecording Board resolutions concerning financial impacts, policy changes and the\nintroduction of initiatives.\n•\nReview of and compliance with administrative arrangements under the ARC charter,\ninternal audit charter, internal audit manual and ARC reporting cycle.\n•\nReview of the internal audit function.\n•\nAudit plan for 2023–24 and monitoring of internal and external audits, including reporting\nrecommendations.\n•\nMonitoring of internal audit budget.\n•\nPeople Matter Employee Survey results, including summary and action planning.\n•\nReview of Risk Management Framework including risk reporting framework.\n•\nEnterprise risk maturity assessment and updating of enterprise risk framework and\nstrategic risks.\n•\nBusiness continuity and service disruption planning.\n•", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2023-24.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "These\npriority reforms are as follows:\n Priority reform 1: Strengthen and establish formal partnerships and shared decision\nmaking.\n Priority reform 2: Build the Aboriginal Community Controlled Sector.\n Priority reform 3: Transform government organisations so they work better with\nAboriginal people.\n Priority reform 4: Improve and share access to data and information to enable\nAboriginal communities to make informed decisions.46\nWe consider Homes NSW has a key role to play with regard to priority reform 2, by building\nthe Aboriginal Community Controlled Sector, and particularly Aboriginal community-controlled\nhousing providers (ACHPs), to deliver the best services to Aboriginal people.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "These\npriority reforms are as follows:\n Priority reform 1: Strengthen and establish formal partnerships and shared decision\nmaking.\n Priority reform 2: Build the Aboriginal Community Controlled Sector.\n Priority reform 3: Transform government organisations so they work better with\nAboriginal people.\n Priority reform 4: Improve and share access to data and information to enable\nAboriginal communities to make informed decisions.46\nWe consider Homes NSW has a key role to play with regard to priority reform 2, by building\nthe Aboriginal Community Controlled Sector, and particularly Aboriginal community-controlled\nhousing providers (ACHPs), to deliver the best services to Aboriginal people.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf (https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 5048522, "link_text": "Annual Report 2024–25 PDF | English\n | November 2025 | 4 mb Download" }, { "category": "annual-reports", "year": "2023-24", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2023-24.pdf.coredownload.pdf", "file": "annual-reports/2023-24.pdf", "bytes": 4820268, "link_text": "Annual Report 2023–24 PDF | English\n | January 2025 | 4 mb Download" }, { "category": "annual-reports", "year": "2022-23", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2022-23.pdf.coredownload.pdf", "file": "annual-reports/2022-23.pdf", "bytes": 4548068, "link_text": "Annual Report 2022–23 PDF | English\n | January 2025 | 4 mb Download" }, { "category": "strategies", "year": "2023", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf", "file": "strategies/legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf", "bytes": 120246, "link_text": "Strategic Plan 2023–2028 PDF | English\n | November 2024 | 117 kb Download" }, { "category": "strategies", "year": "2023-24", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/strategic-plans/legal-aid-strategic-plan-year-one-23-24.pdf.coredownload.pdf", "file": "strategies/legal-aid-strategic-plan-year-one-23-24.pdf.coredownload.pdf", "bytes": 86146, "link_text": "Year one 2023-2024 implementation plan PDF | English\n | December 2023 | 84 kb Download" }, { "category": "strategies", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf", "file": "strategies/legal-aid-nsw-diap-2024-2028.pdf.coredownload.pdf", "bytes": 2848947, "link_text": "Disability Inclusion Action Plan 2024–2028 PDF | English\n | December 2024 | 2 mb Download" }, { "category": "strategies", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/disability-inclusion-action-plans/2024-2028/legal-aid-nsw-diap-2024-2028-easy-read.pdf.coredownload.pdf", "file": "strategies/legal-aid-nsw-diap-2024-2028-easy-read.pdf.coredownload.pdf", "bytes": 4339079, "link_text": "Disability Inclusion Action Plan 2024–2028 Easy Read PDF | English\n | December 2024 | 4 mb Download" }, { "category": "strategies", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-nsw-mental-health-wellbeing-strategy-2025-09.pdf", "file": "strategies/legal-aid-nsw-submission-nsw-mental-health-wellbeing-strategy-2025-09.pdf", "bytes": 334165, "link_text": "A new Strategy for Mental Health and Wellbeing in NSW (PDF, 326KB)" }, { "category": "strategies", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-restrictive-practices-regulation-2025-03.pdf", "file": "strategies/legal-aid-nsw-submission-restrictive-practices-regulation-2025-03.pdf", "bytes": 705267, "link_text": "A legislative framework to regulate restrictive practices (PDF, 688KB)" }, { "category": "strategies", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf", "file": "strategies/legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf", "bytes": 1042500, "link_text": "Response to the discussion paper to inform the Homes for NSW Plan (PDF, 1MB)" }, { "category": "strategies", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/civil-law/legal-aid-nsw-submission-feedback-on-nsw-homelessness-strategy-2025-35-2025-02.pdf", "file": "strategies/legal-aid-nsw-submission-feedback-on-nsw-homelessness-strategy-2025-35-2025-02.pdf", "bytes": 702436, "link_text": "Feedback on the NSW Homelessness Strategy 2025–35 (PDF, 686KB)" }, { "category": "strategies", "year": "2023", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2023/continuing-professional-development-for-legal-practitioners-on-coercive-control-discussion-paper.pdf", "file": "strategies/continuing-professional-development-for-legal-practitioners-on-coercive-control-.pdf", "bytes": 593367, "link_text": "Continuing professional development for legal practitioners on coercive control" }, { "category": "strategies", "year": "2023", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2023/Development%20of%20a%20NSW%20Government%20Alcohol%20and%20Other%20Drug%20Strategy.pdf", "file": "strategies/Development-20of-20a-20NSW-20Government-20Alcohol-20and-20Other-20Drug-20Strateg.pdf", "bytes": 1022522, "link_text": "Development of a NSW Government Alcohol and Other Drug Strategy" }, { "category": "strategies", "year": "2021", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2021/Public%20consultation%20on%20the%20English%20language%20requirement%20and%20the%20new%20sponsorship%20framework%20for%20the%20Partner%20visa%20program.pdf", "file": "strategies/Public-20consultation-20on-20the-20English-20language-20requirement-20and-20the-.pdf", "bytes": 522449, "link_text": "Consultation on the English language requirement and the new sponsorship framework for the Partner visa program" }, { "category": "strategies", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/news/media-releases/2025/2025-12-18-record-high-demand-for-legal-aid-new-data-shows.pdf.coredownload.pdf", "file": "strategies/2025-12-18-record-high-demand-for-legal-aid-new-data-shows.pdf.coredownload.pdf", "bytes": 96367, "link_text": "Record-high demand for legal aid, new data shows PDF | English\n | December 2025 | 94 kb Download" }, { "category": "reviews", "year": "2026", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/2026-submissions/civil-law/legal-aid-nsw-submission-to-parliamentary-inquiry-into-missing-and-murdered-persons-2026-03.pdf", "file": "reviews/legal-aid-nsw-submission-to-parliamentary-inquiry-into-missing-and-murdered-pers.pdf", "bytes": 214188, "link_text": "Inquiry into unsolved murders and long-term missing persons cases in NSW between 1965 and 2010 (PDF, 209KB)" }, { "category": "reviews", "year": "2026", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/2026-submissions/criminal-law/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pdf", "file": "reviews/legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pdf", "bytes": 1176802, "link_text": "Inquiry into evidence-based approaches to reducing the number of children in contact with the criminal justice system in NSW (PDF, 1.1MB)" }, { "category": "reviews", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pdf", "file": "reviews/legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pdf", "bytes": 862341, "link_text": "Statutory review of the Mandatory Disease Testing Act 2021 (NSW) (PDF, 842KB)" }, { "category": "reviews", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-response-to-dcj-review-of-advo-order-6-2025-03.pdf", "file": "reviews/legal-aid-nsw-response-to-dcj-review-of-advo-order-6-2025-03.pdf", "bytes": 632576, "link_text": "Response to the review of Apprehended Domestic Violence Order 6 (PDF, 617KB)" }, { "category": "reviews", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pdf", "file": "reviews/legal-aid-nsw-submission-feedback-establishing-an-ivc-2025-02.pdf", "bytes": 1625342, "link_text": "Feedback on establishing an Independent Victims’ Commissioner and the statutory review of the Victims Rights and Support Act 2013 (PDF, 1.6MB)" }, { "category": "reviews", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/civil-law/legal-aid-nsw-submission-inquiry-into-modern-slavery-risks-2025-02.pdf", "file": "reviews/legal-aid-nsw-submission-inquiry-into-modern-slavery-risks-2025-02.pdf", "bytes": 225993, "link_text": "Inquiry into the modern slavery risks faced by temporary migrant workers in rural and regional NSW (PDF, 220KB)" }, { "category": "reviews", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/criminal-law/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pdf", "file": "reviews/legal-aid-nsw-submission-sexual-consent-reforms-statutory-review-2025-12.pdf", "bytes": 958314, "link_text": "Statutory Review of the Crimes Legislation Amendment (Sexual Consent Reforms) Act 2021 (PDF, 935KB)" }, { "category": "reviews", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/criminal-law/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pdf", "file": "reviews/legal-aid-nsw-response-to-review-of-good-character-at-sentencing-2025-02.pdf", "bytes": 653013, "link_text": "Response to the review of good character at sentencing (PDF, 637KB)" }, { "category": "reviews", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-into-loneliness-in-nsw-2024-11.pdf", "file": "reviews/legal-aid-nsw-submission-inquiry-into-loneliness-in-nsw-2024-11.pdf", "bytes": 945946, "link_text": "Inquiry into the prevalence, causes and impacts of loneliness in NSW (PDF, 923 kb)" }, { "category": "reviews", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-health-impacts-of-alcohol-other-drugs-in-australia-2024-09.pdf", "file": "reviews/legal-aid-nsw-submission-inquiry-health-impacts-of-alcohol-other-drugs-in-austra.pdf", "bytes": 625907, "link_text": "Inquiry into the health impacts of alcohol and other drugs in Australia (PDF, 611 kb)" }, { "category": "reviews", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-justice-responses-to-sexual-violence-2024-06.pdf", "file": "reviews/legal-aid-nsw-submission-inquiry-justice-responses-to-sexual-violence-2024-06.pdf", "bytes": 142738, "link_text": "Inquiry into justice responses to sexual violence (PDF, 139 kb)" }, { "category": "reviews", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-community-safety-regional-rural-2024-05.pdf", "file": "reviews/legal-aid-nsw-submission-inquiry-community-safety-regional-rural-2024-05.pdf", "bytes": 1838753, "link_text": "Inquiry into community safety in regional and rural communities (PDF, 1.8 mb)" }, { "category": "reviews", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/general/legal-aid-nsw-submission-inquiry-young-people-with-disability-nsw-edu-2024-02.pdf", "file": "reviews/legal-aid-nsw-submission-inquiry-young-people-with-disability-nsw-edu-2024-02.pdf", "bytes": 854295, "link_text": "Inquiry into children and young people with disability in NSW educational settings (PDF, 834 kb)" }, { "category": "reviews", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/criminal-law/legal-aid-nsw-submission-inquiry-public-alcohol-consumption-2004-07.pdf", "file": "reviews/legal-aid-nsw-submission-inquiry-public-alcohol-consumption-2004-07.pdf", "bytes": 180587, "link_text": "Inquiry into alcohol consumption in public places (liberalisation) Bill 2024 (PDF, 176 kb)" }, { "category": "reviews", "year": "2024", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2024/criminal-law/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pdf", "file": "reviews/legal-aid-nsw-submission-impact-regulatory-framework-cannabis-nsw-2024-05.pdf", "bytes": 797448, "link_text": "Inquiry into the impact of the regulatory framework for cannabis in NSW (PDF, 779 kb)" }, { "category": "other-pdfs", "year": "2026", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/news/media-releases/2026/2026-03-06-lawaccess-25-year-anniversary.pdf.coredownload.pdf", "file": "other-pdfs/2026-03-06-lawaccess-25-year-anniversary.pdf.coredownload.pdf", "bytes": 99327, "link_text": "LawAccess NSW celebrates 25 years PDF | English\n | March 2026 | 96 kb Download" }, { "category": "other-pdfs", "year": "2026", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/2026-submissions/general/legal-aid-nsw-submission-to-review-of-child-protection-wwc-act-2026-03.pdf", "file": "other-pdfs/legal-aid-nsw-submission-to-review-of-child-protection-wwc-act-2026-03.pdf", "bytes": 284524, "link_text": "Review of the Child Protection (Working with Children) Act 2012 (PDF, 277KB)" }, { "category": "other-pdfs", "year": "2026", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/2026-submissions/civil-law/legal-aid-nsw-response-to-continuting-operation-of-national-redress-scheme-2026-02.pdf", "file": "other-pdfs/legal-aid-nsw-response-to-continuting-operation-of-national-redress-scheme-2026-.pdf", "bytes": 205744, "link_text": "Response to the continuing operation of the National Redress Scheme (PDF, 200KB)" }, { "category": "other-pdfs", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/general/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025-08.pdf", "file": "other-pdfs/legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pdf", "bytes": 879091, "link_text": "Review of the Anti-Discrimination Act 1977 (NSW): Unlawful conduct (PDF, 858KB)" }, { "category": "other-pdfs", "year": "2025", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/law-reform/law-reform-submissions-2025/criminal-law/legal-aid-nsw-submission-criminal-law-protections-against-hate-speech-2025-08.pdf", "file": "other-pdfs/legal-aid-nsw-submission-criminal-law-protections-against-hate-speech-2025-08.pdf", "bytes": 268476, "link_text": "Criminal law protections against hate speech for vulnerable communities (PDF, 262KB)" } ], "_meta": { "snapshot_built_at": "2026-05-13T11:02:53+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Legal-Aid-Commission-of-NSW", "annual_report": { "file": "annual-reports\\2024-25.txt", "url": "https://www.legalaid.nsw.gov.au/content/dam/legalaidnsw/documents/pdf/about-us/annual-reports/annual-report-2024-25.pdf.coredownload.pdf", "year": "2024-25" }, "corporate_plan": { "file": null, "url": "", "year": null }, "usage": { "input_tokens": 24133, "output_tokens": 730, "total_tokens": 24863, "model": "nova-micro" }, "cost_usd": 0.0009468550000000001, "elapsed_seconds": 5.05, "generated_at": "2026-05-13T04:06:06+00:00" }, "ideas_manifest": { "entity_id": "S-NSW-053", "entity_name": "Legal Aid Commission of NSW", "folder_name": "Legal-Aid-Commission-of-NSW", "generated_at": "2026-05-09T23:06:08.502389+00:00", "idea_count": 12, "markdown": "ideas/Legal-Aid-Commission-of-NSW_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "Legal-Aid-Commission-of-NSW_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }