{
  "entity_id": "S-WA-022",
  "folder": "Legal-Aid-Western-Australia",
  "name": "Legal Aid Western Australia",
  "type": "Statutory Authority",
  "jurisdiction": "WA",
  "portfolio": "Justice",
  "website": "https://www.legalaid.wa.gov.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 6,
    "n_kpi_targets": 2,
    "n_kpi_results": 2,
    "n_outcomes": 2,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "Legal Aid WA’s purpose is to see that the law protects all Western Australians regardless of poverty or disadvantage",
    "official_site_url": "https://www.legalaid.wa.gov.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "Annual report",
        "url": "https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf",
        "period": "2024-25",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "Legal Aid WA’s purpose is to see that the law protects all Western Australians regardless of poverty or disadvantage",
      "source_url": "",
      "source_page": 6,
      "source_deep_url": ""
    },
    "vision": {
      "text": "To provide equitable access to justice to support a fair and safe community",
      "source_url": "",
      "source_page": null,
      "source_deep_url": ""
    },
    "strategic_priorities": [
      {
        "title": "Expanding preventative and early intervention services",
        "description": "Expanding preventative and early intervention services",
        "source_url": "",
        "source_page": null,
        "source_deep_url": ""
      },
      {
        "title": "Collaborating with government and not-for-profit sector partners",
        "description": "Collaborating with government and not-for-profit sector partners",
        "source_url": "",
        "source_page": null,
        "source_deep_url": ""
      }
    ],
    "values": [
      {
        "name": "Making a difference",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Client centred",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Respect",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Innovation",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Transparency",
        "description": "",
        "source_url": "",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Equitable access to justice",
        "description": "To provide legal assistance services that are appropriate, joined up, culturally safe, targeted, and timely to all Western Australians",
        "activities": [
          "representation under grants of aid",
          "duty lawyer services",
          "legal advice and discrete assistance",
          "Community Legal Education"
        ],
        "source_url": "",
        "source_page": null,
        "source_deep_url": ""
      },
      {
        "name": "Outcome 2: Client-centred services",
        "description": "To offer coordinated and tailored services to better meet individual client needs through triage, referrals, legal service delivery, and social support services",
        "activities": [
          "triage and referrals",
          "legal service delivery",
          "social support services"
        ],
        "source_url": "",
        "source_page": null,
        "source_deep_url": ""
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Number of clients assisted with NDIS access",
        "target": "95% success rate for NDIS access applications",
        "latest_result": "95% success rate",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": null,
        "result_source_url": "https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf",
        "result_source_page": null
      },
      {
        "code": "CLMI01",
        "measure": "Number of clients assisted with mental impairment issues",
        "target": "60% success rate of obtaining the full level of increased supports",
        "latest_result": "60% success rate of obtaining the full level of increased supports",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": null,
        "result_source_url": "https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf",
        "result_source_page": null
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "Legal Aid WA’s purpose is to see that the law protects all Western Australians regardless of poverty or disadvantage",
        "To provide equitable access to justice to support a fair and safe community",
        "Expanding preventative and early intervention services",
        "Collaborating with government and not-for-profit sector partners"
      ],
      "watch_terms": [
        "Number of clients assisted with NDIS access",
        "Number of clients assisted with mental impairment issues"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "strategy_brief_md": "# Legal Aid Western Australia — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)\n\n## Vision\n\n> To provide equitable access to justice to support a fair and safe community\n\n## Our purpose / purposes\n\n> Legal Aid WA’s purpose is to see that the law protects all Western Australians regardless of poverty or disadvantage [CP p.6]\n\n## Government priorities for this department\n\n- Expanding preventative and early intervention services\n- Collaborating with government and not-for-profit sector partners\n\n## Outcomes\n\n### Outcome 1: Equitable access to justice\nTo provide legal assistance services that are appropriate, joined up, culturally safe, targeted, and timely to all Western Australians\n\n**Key activities:**\n- representation under grants of aid\n- duty lawyer services\n- legal advice and discrete assistance\n- Community Legal Education\n\n### Outcome 2: Client-centred services\nTo offer coordinated and tailored services to better meet individual client needs through triage, referrals, legal service delivery, and social support services\n\n**Key activities:**\n- triage and referrals\n- legal service delivery\n- social support services\n\n## Values and principles\n\n- Making a difference\n- Client centred\n- Respect\n- Innovation\n- Transparency\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Number of clients assisted with NDIS access | 95% success rate for NDIS access applications |  |\n| CLMI01 | Number of clients assisted with mental impairment issues | 60% success rate of obtaining the full level of increased supports |  |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Number of clients assisted with NDIS access | 95% success rate | Achieved |  |\n| CLMI01 | Number of clients assisted with mental impairment issues | 60% success rate of obtaining the full level of increased supports | Achieved |  |",
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Legal Aid Western Australia - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:54:37.953334+00:00\n**Entity ID**: S-WA-022\n**Entity type**: Statutory Authority\n**Jurisdiction**: WA\n**Portfolio**: Justice\n**Website**: https://www.legalaid.wa.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 1 |\n| other-pdfs | 5 |\n| pages | 6 |\n\n## Executive Readout\n\n### Purpose\n\n- By 3\b30pm, it’s Darren’s turn to be brought up from the custody area into court\b Rachael stands\nand begins her application for bail\b It’s a complex argument but she ultimately succeeds, and\nDarren is granted bail with strict conditions\b He’s avoided jail for now\b As he’s led from the court\nthere’s no eye contact with Rachael, but as she says later, “while it may seem like a thankless\njob, there’s enormous satisfaction in knowing I’ve achieved a good outcome for my client\b”\nFinally there’s the last court appearance of the day, where Rachael successfully argues for Lisa’s\nsentence to be a Community Based Order rather than imprisonment for her breaching of FVROs\nand criminal damage\b\nThe order comes with strict conditions including requiring Lisa to undertake programs to address\nher drug use and mental health issues\b If she’s successful, she’ll also hopefully be reunited with\nher baby\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- We provide a welcoming and inclusive workplace culture, culturally appropriate services that\nmeet our clients’ needs, and engagement with culturally diverse communities\b\nWe are guided by the principles and desired outcomes established in the State Government’s\nWestern Australian Multicultural Policy Framework\b\nWe are developing a Multicultural Plan to formally commit to actions to further improve\nservice delivery and employee engagement which seek to promote inclusivity\b\nIn 2024-25, our DVLU presented at a two-day Western Australia Police Force Culturally and\nLinguistically Diverse (CaLD) Family and Domestic Violence Conference\b The aim of the\nconference was to better inform the WA CaLD community on family and domestic violence\nservices available to them in WA, as well as what constitutes family and domestic violence\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 77,78,79,80]\non family and domestic violence\nservices available to them in WA, as well as what constitutes family and domestic violence\b\nOur team spoke about our services and referrals into Legal Aid WA, highlighting the work\nLegal Aid WA does and recognition of our services by WA Police, stakeholders, and the\ncommunity\b\nIn the past year, we have provided staff training opportunities with Oncall Language Services\nto provide an overview on the important services interpreters and translators provide, and\nhow we can best work with interpreters and translators to secure positive outcomes for our\nclients\b\nIn 2024-25 there was a\n14% increase in clients\nwhose main language is\nnot English\n74 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- The table below shows to what extent the\nperformance targets were met, exceeded, or not met\b\nOutcome: Equitable access to legal services and\ninformation\n2025 2025\nVariance Result (1)\nTarget Actual\nKey effectiveness\nindicators\nPercentage of eligible 86% 93% 7% \napplicants who receive\na grant of legal aid\nPercentage of people 22% 23% 1%  (a)\nwho are provided with\na duty lawyer service\nPercentage of people 75% 44% -31% x (b)\nreceiving an outcome\nfrom Infoline services\n87\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n\n### Role and Functions\n\n- [Page 55]\nKristen’s reflections\n“My current role as Chief Integrity Officer (CIO) involves\nmanaging the Professional Standards and Integrity Unit\b\nThis includes working closely with the CEO on internal\nintegrity matters, and overseeing the private practitioner\npanels, audits, and investigations\b\nIt isn’t just about the financial oversight which is obviously\nimportant, but also ensuring clients receive quality\nservices and representation, regardless of their socio-\neconomic background\b\nWe’re accountable for our actions and what we do\b\nIntegrity isn’t just a ‘nice to have’, it’s the foundation that\nprotects our clients, preserves limited public funding, and\ncontributes to clients accessing justice\b\nAfter starting at Legal Aid WA 28 years ago, I’ve seen\nthe agency mature and develop and I’ve also had many\nopportunities to forge my own path at Legal Aid WA\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 131]\n8\b7 Special purpose accounts\nClient Trust Fund\nThe purpose of the Trust Account is to hold funds in trust for persons who are or have been\nassisted persons\b\n2025 2024\n$ $\nBalance at start of period 403,016 203,016\nReceipts 839,345 202,233\nPayments (1,242,004) (2,233)\nBalance at end of period 357 403,016\nThe above trust account in the name of Legal Aid Commission is used for clients administered\nby the Commission on their behalf\b These accounts are used for any amounts of money that are\nheld by the Commission in trust for persons who are or have been assisted persons\b\nEstablished under section 16(1)(c) of the FMA\b\n8\b8 Remuneration of auditors\nRemuneration to the Auditor General in respect of the audit for the current financial year is as\nfollows:\n2025 2024\n$ $\nAuditing the accounts, financial statements controls and key\n87,200 80,000\nperformance indicators\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 167]\nResults\n2022- 2023- 2024-\nMeasure against Comments\n23 24 25\ntarget\nZero or 10%\nLost time injury\nimprovement on\nand/or disease 0\b00 0\b66 0 Target met\nthe previous three\nincidence rate\nyears\nZero or 10%\nLost time injury\nimprovement on\nand/or disease 0\b00 33\b33 0 Target met\nthe previous three\nseverity rate\nyears\nPercentage of\ninjured workers\nreturned to work: Greater than or\nTarget met\nequal to 80%\n1) within 13\nweeks 100 100 100\n2) within 26\nweeks 100 100 100\nPercentage\nof managers\nGreater than or\ntrained in OSH 80 80 82 Target met\nequal to 80%\nmanagement\nresponsibilities\nData definitions\nFatalities The number of work-related fatalities\b\nThe number of lost time injury/disease claims where one day/\nLost time injury\nshift or more was estimated to be lost on claims lodged in the\nor disease\nfinancial year.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 61]\nOur People\nLegal Aid WA is a statutory authority established under the Legal Aid Commission Act 1976 (WA)\b\nThe responsible Minister for Legal Aid WA is the Attorney General, the Hon Dr Tony Buti MLA\b\nLegal Aid WA administers the Legal Aid Commission Act 1976 (WA)\b\nLegal Aid WA’s function is to provide legal assistance in accordance with the Legal Aid\nCommission Act 1976 (WA) and to control and administer the Legal Aid Fund of Western\nAustralia.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 28]\nOur Independent Children’s Lawyer practice\nAn Independent Children’s Lawyer (ICL) is generally appointed in Family Court cases that involve\nallegations of serious risks such as family violence, mental health, or drug and alcohol misuse or\nin cases that involve complex issues\b An ICL does not act for either parent and is appointed to act\nin the best interests of the children\b The ICL’s role includes:\n• gathering information to assist the court to make an informed decision about living\narrangements for the children that are in their best interests,\n• ensuring the children have an opportunity to express their views and wishes, and to ask any\nquestions they may have about the court process or their care arrangements,\n• acting as an intermediary between the parties to try to help them negotiate an agreement in\nrelation to the care of their children, and\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 40]\nA large part of our role is to work cooperatively\nwith government and non-government\norganisations to ensure these clients have\naccess to appropriate treatment and services to\nallow them to live safely and appropriately in the\ncommunity\b\nThis can take many years and includes working\nwith the State and Community Forensic Mental\nHealth, the National Disability Insurance Agency,\nand organisations and therapies funded under\nthe scheme, Department of Communities,\nCorrective Services, Office of the Public\nAdvocate, the Public Trustee, and the Mental\nHealth Advocacy Service\b\nOn 1 September 2024, the new Criminal Law\n(Mental Impairment) Act 2023 commenced\b It\nfollowed years of discussion and concern about\nthe indefinite detention of vulnerable accused,\ncriticism from the United Nations, and a 2016\nDepartment of Attorney General Report following\nmulti-agency consultation\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n\n### Strategic Priorities\n\n- [Page 74]\nDisability Access and Inclusion\nLegal Aid WA recognises that clients with disability may face barriers accessing\njustice solutions and may require extensive and intensive assistance to address their\nlegal issues, which regularly intersect with often complex non-legal, socio-economic\nneeds\b\nThis is reflected in figures in the past financial year, which show that 37% of our\nclients identify as a person with disability\b 47% of our services were delivered to\npeople with disability, with many of these clients intersecting with other priority client\ngroups such as First Nations people\b\nWe remain committed to following our Disability Access and Inclusion Plan 2022 –\n2027 (DAIP), which outlines Legal Aid WA’s priorities and key strategies to reduce\nbarriers for clients with disability, in addition to supporting the ongoing recruitment\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- This is the new indicator approved by the Under Treasurer on 1 August 2022, with effect from\nthe 2022-23 reporting year\b Wraparound support services have distinct schemes of services\b\nThese are social support services to the targeted priority groups, community legal education\nactivities to the community at large, and the dedicated First Nations community liaison and\ncommunity education services\b\n148 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- We recognise that\nWork Health Safety (WHS) risk is inherent in our work and that the effective management of risk\nis essential to delivering our strategic objectives and our ongoing success\b\nOur goal is to be a workplace that is without risk to health and safety, as far as reasonably\npracticable\b We also recognise the importance of safety leadership in identifying and managing\nrisk and aim to create an environment where all staff promote and contribute to a safe work\nculture\b\nThe Executive Management Team (EMT) sets and reviews WHS performance indicators as part\nof the annual WHS Action Plan\b These are endorsed and monitored on a quarterly basis\b\nWork Health and Safety Action Plan\nThroughout 2024-25, our commitment to maintaining a safe work environment has remained\na priority.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- By 3\b30pm, it’s Darren’s turn to be brought up from the custody area into court\b Rachael stands\nand begins her application for bail\b It’s a complex argument but she ultimately succeeds, and\nDarren is granted bail with strict conditions\b He’s avoided jail for now\b As he’s led from the court\nthere’s no eye contact with Rachael, but as she says later, “while it may seem like a thankless\njob, there’s enormous satisfaction in knowing I’ve achieved a good outcome for my client\b”\nFinally there’s the last court appearance of the day, where Rachael successfully argues for Lisa’s\nsentence to be a Community Based Order rather than imprisonment for her breaching of FVROs\nand criminal damage\b\nThe order comes with strict conditions including requiring Lisa to undertake programs to address\nher drug use and mental health issues\b If she’s successful, she’ll also hopefully be reunited with\nher baby\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 32]\nDomestic Violence Legal Unit\nmarks 30 year anniversary\nFounded in 1995 with a team of two lawyers and a support worker, this unit - the first of its kind\nin WA - was established specifically to address the legal needs of women seeking a Restraining\nOrder, while also providing support and referrals to suitable social support services\b It was a real\ninnovation of the time, especially considering that the Restraining Orders Act came into effect two\nyears later in 1997\b\nView the 30 year\nanniversary video here\nInitially funded for a 12-month trial, the Domestic Violence Legal Unit (DVLU) provided essential\nassistance from the first day of service and has been responding to the needs of victims of family\nand domestic violence ever since\b The team has grown considerably across the years and now\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- Attendance at these\nsessions can be used by those attending for the Supervised Release Review Board,\n• launched Legal Aid WA’s First Nations Cultural Learning Framework\b The Framework is the\nfoundation of our commitment to provide comprehensive training opportunities to all staff and\nservice partners, fostering a deeper understanding of First Nations cultures and peoples,\n• continued to use the ‘nothing about us, without us’ approach, by ensuring ongoing\nconsultation with both our First Nations Staff Network and external First Nations stakeholders\nin all relevant decision-making processes to shape policies and services effectively,\n• appointed a First Nations Commissioner\nto the Legal Aid WA Board in July 2023,\nthe Hon Ken Wyatt AM, and\n• had ongoing community engagement at\nAboriginal Justice Open Days\b\nWe provided more\nthan 49,000 services\nto First Nations clients\nin 2024-25\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- We provide a welcoming and inclusive workplace culture, culturally appropriate services that\nmeet our clients’ needs, and engagement with culturally diverse communities\b\nWe are guided by the principles and desired outcomes established in the State Government’s\nWestern Australian Multicultural Policy Framework\b\nWe are developing a Multicultural Plan to formally commit to actions to further improve\nservice delivery and employee engagement which seek to promote inclusivity\b\nIn 2024-25, our DVLU presented at a two-day Western Australia Police Force Culturally and\nLinguistically Diverse (CaLD) Family and Domestic Violence Conference\b The aim of the\nconference was to better inform the WA CaLD community on family and domestic violence\nservices available to them in WA, as well as what constitutes family and domestic violence\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 77,78,79,80]\non family and domestic violence\nservices available to them in WA, as well as what constitutes family and domestic violence\b\nOur team spoke about our services and referrals into Legal Aid WA, highlighting the work\nLegal Aid WA does and recognition of our services by WA Police, stakeholders, and the\ncommunity\b\nIn the past year, we have provided staff training opportunities with Oncall Language Services\nto provide an overview on the important services interpreters and translators provide, and\nhow we can best work with interpreters and translators to secure positive outcomes for our\nclients\b\nIn 2024-25 there was a\n14% increase in clients\nwhose main language is\nnot English\n74 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 80,81,82,83,84,85]\nkeeper Suicide Prevention, resilience, self-care, safe professional boundaries, and financial\nwellbeing\b\nNew Infoline staff, graduates, and paralegals have continued to undertake training as part of\ntheir induction to ensure they have a good understanding of mental health and resilience and are\naware of some practical strategies to support their wellbeing\b This training also covers supports\nthat are available including the Employee Assistance Program (EAP), Wellness Mentors, and\nMental Health First Aid Providers\b\nOur EAP continues with Legal Aid WA staff offered access to onsite, off-site and online support.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 83]\nAchievements against the State Government’s\nPerformance Management Framework set out in\nthe Budget Statement\nLegal Aid WA achieved the below key effectiveness indicators in the budget papers:\n• More than 93% of eligible applicants received a grant of legal aid\n• More than 23% of people at court were provided with a duty lawyer service\nKey performance\n2024-25 target 2024-25 actual\nindicators\nPercentage of eligible 86% 93%\napplicants who receive a\ngrant of legal aid\nPercentage of people who\nare provided with a duty 22% 23%\nlawyer service\n81\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- [Page 90]\nService: Legal Aid WA assistance\n2025 2025\nVariance Result (1)\nTarget Actual\nKey efficiency\nindicators\nAverage cost per legal $4,388 $5,474 ($1,086) x (c)\nrepresentation\nAverage cost per legal $61 $95 ($34) x (d)\ninformation service\nAverage cost per legal $446 $472 ($25) x (e)\nadvice\nAverage cost per $504 $548 ($44) x (f)\napplication for a grant of\nlegal aid processed\nWeighted average cost $1,420 $1,500 ($80) x (g)\nper wraparound support\nservice\n(1) The following symbols indicate the outcome of the key performance indicators:\n Performance target achieved or exceeded\n× Performance target not achieved\nExplanations for the variances between target and actual results are:\n(a) The variance is mainly due to increased demand for duty lawyer services in the Family\nCourt, Magistrates Court and Children's Court\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 83]\nAchievements against the State Government’s\nPerformance Management Framework set out in\nthe Budget Statement\nLegal Aid WA achieved the below key effectiveness indicators in the budget papers:\n• More than 93% of eligible applicants received a grant of legal aid\n• More than 23% of people at court were provided with a duty lawyer service\nKey performance\n2024-25 target 2024-25 actual\nindicators\nPercentage of eligible 86% 93%\napplicants who receive a\ngrant of legal aid\nPercentage of people who\nare provided with a duty 22% 23%\nlawyer service\n81\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- The table below shows to what extent the\nperformance targets were met, exceeded, or not met\b\nOutcome: Equitable access to legal services and\ninformation\n2025 2025\nVariance Result (1)\nTarget Actual\nKey effectiveness\nindicators\nPercentage of eligible 86% 93% 7% \napplicants who receive\na grant of legal aid\nPercentage of people 22% 23% 1%  (a)\nwho are provided with\na duty lawyer service\nPercentage of people 75% 44% -31% x (b)\nreceiving an outcome\nfrom Infoline services\n87\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 142]\n3�2�2 Detailed information in support of\nKey Performance Indicators\nAgency funds are limited and determining the extent and type of assistance provided to clients\nis central to Legal Aid WA operations\b This involves allocating resources to services that are\navailable to the general community and to services, including legal representation, that is\nrestricted and managed according to the extent of disadvantage a person is experiencing\b\nGovernment goal\nSafe, Strong and Fair Communities: Supporting our local and regional communities to thrive\b\nAgency Level Government Desired Outcome\nEquitable access to legal services and information\b\nAgency services delivered\nThe community and target groups require access to and the provision of quality legal services\b\nThis is achieved through the provision of eligibility and merit tests to enable legal representation\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 142,143,144,145,146]\nprovision of quality legal services\b\nThis is achieved through the provision of eligibility and merit tests to enable legal representation\nto be provided to legally aided clients by grants of aid and assignment of cases to in-house or\nprivate practitioners\b\nLegal advice and legal tasks, social support services, and dedicated First Nations community\nliaison and community education services are delivered to target groups in the community\b\nInformation and advice, duty lawyer services, and community legal education activities are\nprovided to assist the wider community to access fair solutions to legal problems at the earliest\nopportunity\b\nOur services\nLegal assistance services are delivered in accordance with Part V of the Legal Aid Commission\nAct 1976 (WA)\b\n140 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 167]\nResults\n2022- 2023- 2024-\nMeasure against Comments\n23 24 25\ntarget\nZero or 10%\nLost time injury\nimprovement on\nand/or disease 0\b00 0\b66 0 Target met\nthe previous three\nincidence rate\nyears\nZero or 10%\nLost time injury\nimprovement on\nand/or disease 0\b00 33\b33 0 Target met\nthe previous three\nseverity rate\nyears\nPercentage of\ninjured workers\nreturned to work: Greater than or\nTarget met\nequal to 80%\n1) within 13\nweeks 100 100 100\n2) within 26\nweeks 100 100 100\nPercentage\nof managers\nGreater than or\ntrained in OSH 80 80 82 Target met\nequal to 80%\nmanagement\nresponsibilities\nData definitions\nFatalities The number of work-related fatalities\b\nThe number of lost time injury/disease claims where one day/\nLost time injury\nshift or more was estimated to be lost on claims lodged in the\nor disease\nfinancial year.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- By 3\b30pm, it’s Darren’s turn to be brought up from the custody area into court\b Rachael stands\nand begins her application for bail\b It’s a complex argument but she ultimately succeeds, and\nDarren is granted bail with strict conditions\b He’s avoided jail for now\b As he’s led from the court\nthere’s no eye contact with Rachael, but as she says later, “while it may seem like a thankless\njob, there’s enormous satisfaction in knowing I’ve achieved a good outcome for my client\b”\nFinally there’s the last court appearance of the day, where Rachael successfully argues for Lisa’s\nsentence to be a Community Based Order rather than imprisonment for her breaching of FVROs\nand criminal damage\b\nThe order comes with strict conditions including requiring Lisa to undertake programs to address\nher drug use and mental health issues\b If she’s successful, she’ll also hopefully be reunited with\nher baby\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 88]\n(b) The increased net cost of services is largely due to higher total cost of services as\noutlined above offset by higher-than-expected user charges and fees ($3.83 million),\nincome from the State Government ($19\b47 million), Other Revenue ($3\b15 million),\nInterest Revenue ($2\b84 million), and Commonwealth grants and contributions\n($2\b00 million)\b\nU ser charges and fees are higher-than-expected largely due to the increased cost\nrecoveries associated with grants of aids\b\nI ncome from the State Government is higher-than-expected mainly due to additional\nsupplementary funding ($17\b34 million) and increased funding for State Wage Policy\n($1\b71 million) and the Kimberley Flood ($0\b46 million)\b\nOther revenue is higher due to a receipt form the Legal Contribution Trust ($3\b40 million)\b\nInterest Revenue is higher due to interest rates continuing to remain higher than\nanticipated\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 122]\nPayables are recognised as the amounts payable when the Commission becomes obliged to\nmake future payments as a result of a purchase of assets or services\b The carrying amount is\nequivalent to fair value, as settlement is generally within 20 days\b\nGrant of aid commitments are settled as the case progresses and matters can be\noutstanding for between three months and two years\b The Commission considers the carrying\namount of grant of aid commitments to be equivalent to the net fair value as the effect of\ndiscounting would be immaterial\b\nAccrued salaries and superannuation represent the amount due to staff but unpaid at the end\nof the reporting period\b Accrued salaries are settled within a fortnight after the reporting period\b\nThe Commission considers the carrying amount of accrued salaries to be equivalent to its fair\nvalue\b\n5\b4 Contract liabilities\n2025 2024\n$ $\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 145]\nDesired outcomes and key effectiveness/efficiency\nindicators\nAgency level Government desired outcome: equitable access to legal services and information\b\nReasons for\nKey 2021-22 2022-23 2023-24 2024-25 2024-25 significant variance (1)\neffectiveness Actual Actual Actual Target Actual between current\nindicators % % % % % actual and target and\nprior year comparative\nPercentage\nof eligible\napplicants There is no\n89% 90% 87% 86% 93%\nwho receive significant variance.\na grant of\nlegal aid\nThe 2024-25 actual\nis higher than the\nPercentage 2024-25 target and\nof people the 2021-22 actuals\nwho are due to increased\n21% 23% 23% 22% 23%\nprovided with demand for duty\na duty lawyer lawyer services in\nservice the Family Court,\nMagistrates Court,\nand Children’s Court\b\n143\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 146]\nReasons for\nKey 2021-22 2022-23 2023-24 2024-25 2024-25 significant variance (1)\neffectiveness Actual Actual Actual Target Actual between current\nindicators % % % % % actual and target and\nprior year comparative\nThe 2024-25 actual\nis lower than\n2024-25 target\nand the prior years’\nactuals\b This is\nprimarily due to a\nsignificant increase\nin the number\nof calls\b The\ncomplexity of\nenquiries handled\nPercentage by information\nof people officers has also\nreceiving increased, as they\n78% 71% 61% 75% 44%\nan outcome are dealing with\nfrom Infoline multifaceted legal,\nservices financial and\nsocial issues across\ndiverse vulnerable\nclient groups,\nincluding First\nNations clients\b\nThis has led to\nlonger call durations\nand reduced the\nnumber of clients\neach officer can\nassist\b\n144 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 146,147,148,149,150,151,152]\nfor\nKey 2021-22 2022-23 2023-24 2024-25 2024-25 significant variance (1)\neffectiveness Actual Actual Actual Target Actual between current\nindicators % % % % % actual and target and\nprior year comparative\nThe 2024-25 actual\nis lower than\n2024-25 target\nand the prior years’\nactuals\b This is\nprimarily due to a\nsignificant increase\nin the number\nof calls\b The\ncomplexity of\nenquiries handled\nPercentage by information\nof people officers has also\nreceiving increased, as they\n78% 71% 61% 75% 44%\nan outcome are dealing with\nfrom Infoline multifaceted legal,\nservices financial and\nsocial issues across\ndiverse vulnerable\nclient groups,\nincluding First\nNations clients\b\nThis has led to\nlonger call durations\nand reduced the\nnumber of clients\neach officer can\nassist\b\n144 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 147]\nService: Legal Aid Assistance\nReasons for\nKey 2021-22 2022-23 2023-24 2024-25 2024-25 significant variance(1)\nefficiency Actual Actual Actual Target Actual between current\nindicators % % % % % actuals and target and\nprior year comparative\nThe 2024-25\nactual is higher\nthan the 2024-25\ntarget primarily due\nto the inclusion of\nexpensive State\nand Commonwealth\ncriminal cases, and\nhigher than\nexpected\nexpenditure on\nAverage cost State indictable\nper legal criminal and family\n$4,420 $4,183 $4,617 $4,388 $5,474\nrepresenta- law matters\b The\ntion 2024-25 actual is\nhigher than prior\nyears’ actual due\nto the rise in hourly\nrates, the in-house\nlawyer salary\nincreases, and the\nlonger time spent\nby lawyers on each\nmatter due to\nincreasing\ncomplexity\b\n145\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 148]\nReasons for\nKey 2021-22 2022-23 2023-24 2024-25 2024-25 significant variance(1)\nefficiency Actual Actual Actual Target Actual between current\nindicators % % % % % actuals and target and\nprior year comparative\nThe 2024-25 actual\nis higher than the\n2024-25 target and\nthe prior years’\nactuals\b This\nvariance is largely\nattributed to the\ngrowing complexity\nof client enquiries,\nwhich has placed\nadditional demands\non frontline staff.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $20, $13, $6, $0, $3, 00 million | [Page 135]\nMajor variance narratives\nVariances between estimate and actual\n1\b Legal services expenses are higher than the estimates by $20\b00 million largely due to higher\nthan estimated costs for State family, indictable criminal, and civil matters ($13\b85 million)\b\nState expensive case costs were also ($6\b83 million) higher than the estimate as was\nCommonwealth funding of ($0\b80 million)\b\n2\b User fees and charges are higher than estimates due t | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $143,810,607, $137,441,853 | 9\b1 Explanatory statement for controlled operations\nAll variances between annual estimates (original budget) and actual results for 2025, and\nbetween the actual results for 2025 and 2024 are shown below\b Narratives are provided for key\nmajor variances which vary more than 10% from their comparative and that the variance is more\nthan 1% of the dollar aggregate of:\n• total cost of services for the Statements of Comprehensive Income and Statement of | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $8.25 million, $3.33 million, $3.08 million, $0, $1, $3 | The increase in payments for employee benefits of $8.25 million is mainly due to higher\nsalary payments for legal staff ($3.33 million), administration staff ($3.08 million) along with\nsocial workers and community liaison ($0\b62 million), and increased superannuation ($1\b03\nmillion) resulting from additional funding for services received from both the State and\nCommonwealth Government\b FTEs have increased by 56\b\nc\b Supplies and services are lower | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $7, $1, $10, $22, 44 million | Employee benefits expenses are higher than the previous year largely due to the following:\ni) Salaries expenses increased by $7\b44 million\nii) Superannuation increased by $1\b07 million\niii) Increases in leave provisions by $1\b27 million\nThese increases are due to an FTE increase by 56 in 2024-25\b\nb\b Legal services expenses are higher than the previous year largely due to the State casework\ncosts ($10\b27 million) spread across all three law types: | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $0, $14, $2, $15, $12, 086 million | There was a\nnew lease asset for GROH properties of ($0\b086 million)\b\n3\b The payable is $14\b38 million higher than estimated due to the higher grant of aid\ncommitment for case work recognised as liabilities to be paid than was estimated\b\n4\b The combined employee related provisions were $2\b575 million higher than estimated due to\nboth annual leave and long service leave increasing during the year\b\n5\b The accumulated surplus is $15\b00 million higher | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $3.83 million, $19, $3, $2, $17 | [Page 88]\n(b) The increased net cost of services is largely due to higher total cost of services as\noutlined above offset by higher-than-expected user charges and fees ($3.83 million),\nincome from the State Government ($19\b47 million), Other Revenue ($3\b15 million),\nInterest Revenue ($2\b84 million), and Commonwealth grants and contributions\n($2\b00 million)\b\nU ser charges and fees are higher-than-expected largely due to the increased cost\nrecoveri | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $1 million, 1 million | [pages 110,111,112,113]\nome from other public sector 94,520,490 71,914,992\nResources received from other public sector entities\nduring the period\nService received free of charge (b) 44,684 15,481\nTotal resources received 44,684 15,481\nRoyalties for Regions Fund\nRoyalties for Regions funding (c) 46,430 64,952\nTotal Royalties for Regions Fund 46,430 64,952\nTotal income from State Government 94,611,604 71,995,425\n(a) The Legal Aid Commission is an o | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| 128,931\nStaff | 5\b2 Other assets\n2025 2024\n$ $\nCurrent\nPrepayments 2,887,212 3,183,679\nTotal current 2,887,212 3,183,679\nOther non-financial assets include prepayments which represent payments in advance of receipt\nof goods or services or that part of expenditure made in one accounting period covering a term\nextending beyond that period\b\n5\b3 Payables\n2025 2024\n$ $\nCurrent\nGrant of aid commitments 47,830,280 38,757,972\nAccrued expenses 2,035,789 1,302,975\nAccrued | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $2, 37 million | Interest is higher than the estimates due to a conservative budget profile and higher interest\nrates continuing into 2024-25 along with increased cash reserves\b\n6\b GST receipts from sales were ($2\b37 million) higher than estimates due to higher GST\nreceipts on cost recoveries and Department of Justice including GST on their disbursement\npayments for a few months in 2024-25\b\n7\b Other receipts are higher than the estimates mainly due to the higher | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $13, $6, 85 million, 83 million | Further explanations are also contained in Note 9.1 ‘Explanatory statement’ to the financial\nstatements\b\n(a) The increase in total cost of services is largely due to higher-than-expected legal service\nexpenses\b Legal services expenses are higher than the estimates largely due to higher\nthan estimated costs for State family, indictable criminal and civil matters ($13\b85 million)\b\nS tate expensive case costs were also $6\b83 million higher than esti | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $32, $10, 21 million, 84 million | [Page 137]\nVariance 2025 2025 2024 Variance Variance\nbetween between\nNote Estimate Actual Actual\nEstimate Actual for\nand Actual 2024 and 2025\n$ $ $ $ $\nNET ASSETS 4,072,000 18,938,608 16,241,561 14,866,608 2,697,047\nEQUITY\nContributed equity 596,000 595,669 595,669 (331) -\nReserves 668,000 774,537 725,841 106,537 48,696\nAccumulated surplus 5, d 2,808,000 17,521,605 14,920,051 14,713,605 2,601,554\nTOTAL EQUITY 4,072,000 18,891,811 16,241,561 14,81 | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $15, $12, 00 million, 11 million | [pages 137,138,139]\nave and long service leave increasing during the year\b\n5\b The accumulated surplus is $15\b00 million higher than the estimate mainly due to the closing\nbalance in 2022-23 actual is ($12\b11 million) higher than the 2024-25 estimate\b The surplus\nin 2024-25 was higher-than-expected mainly due to higher fees and charges, higher interest\nand other revenue offset by higher expenditure than estimated. | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $21, $19, $2, $3 | 9\b The net increase in cash and cash equivalents is higher than estimated by $21\b38 million\nand is mainly due to higher-than-expected funding from both State ($19\b96 million) and\nCommonwealth ($2\b01 million) and higher user charges and fees ($3\b78 million), interest\nreceived ($3\b23 million) and other receipts ($2\b57 Million) including the reduced purchase of\nnon-current physical assets of ($1.86 million). | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $4,388 , $5,474 , $1,086, $61 , $95 , $34 | [Page 90]\nService: Legal Aid WA assistance\n2025 2025\nVariance Result (1)\nTarget Actual\nKey efficiency\nindicators\nAverage cost per legal $4,388 $5,474 ($1,086) x (c)\nrepresentation\nAverage cost per legal $61 $95 ($34) x (d)\ninformation service\nAverage cost per legal $446 $472 ($25) x (e)\nadvice\nAverage cost per $504 $548 ($44) x (f)\napplication for a grant of\nlegal aid processed\nWeighted average cost $1,420 $1,500 ($80) x (g)\nper wraparound suppor | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $3.83 million, $19, $3, $2, $17 | [Page 88]\n(b) The increased net cost of services is largely due to higher total cost of services as\noutlined above offset by higher-than-expected user charges and fees ($3.83 million),\nincome from the State Government ($19\b47 million), Other Revenue ($3\b15 million),\nInterest Revenue ($2\b84 million), and Commonwealth grants and contributions\n($2\b00 million)\b\nU ser charges and fees are higher-than-expected largely due to the increased cost\nrecoveri | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n| $4,420 , $4,183 , $4,617 , $4,388 , $5,474 | [Page 147]\nService: Legal Aid Assistance\nReasons for\nKey 2021-22 2022-23 2023-24 2024-25 2024-25 significant variance(1)\nefficiency Actual Actual Actual Target Actual between current\nindicators % % % % % actuals and target and\nprior year comparative\nThe 2024-25\nactual is higher\nthan the 2024-25\ntarget primarily due\nto the inclusion of\nexpensive State\nand Commonwealth\ncriminal cases, and\nhigher than\nexpected\nexpenditure on\nAverage cost State indic | `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)` |\n\n## Key Achievements\n\n- [Page 106]\n2\b1 (b) Employee related provisions\n2025 2024\n$ $\nCurrent\nEmployee benefits provision\nAnnual leave 4,161,185 3,595,498\nLong service leave 4,774,095 4,501,912\nDeferred leave 50,773 16,878\nDeferred salary scheme - -\n8,986,053 8,114,288\nOther provisions\nEmployment on-costs 136,201 114,910\n136,201 114,910\nTotal current employee related provisions 9,122,254 8,229,198\nNon-current\nEmployee benefits provision\nLong service leave 3,413,704 2,465,985\n3,413,704 2,465,985\nOther provisions\nEmployment on-costs 52,676 34,256\n52,676 34,256\nTotal non-current employee related provisions 3,466,380 2,500,241\nTotal employee related provisions 12,588,634 10,729,439\nProvision is made for benefits accruing to employees in respect of annual leave and long service\nleave for services rendered up to the reporting date and recorded as an expense during the\nperiod the services are delivered\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 74]\nDisability Access and Inclusion\nLegal Aid WA recognises that clients with disability may face barriers accessing\njustice solutions and may require extensive and intensive assistance to address their\nlegal issues, which regularly intersect with often complex non-legal, socio-economic\nneeds\b\nThis is reflected in figures in the past financial year, which show that 37% of our\nclients identify as a person with disability\b 47% of our services were delivered to\npeople with disability, with many of these clients intersecting with other priority client\ngroups such as First Nations people\b\nWe remain committed to following our Disability Access and Inclusion Plan 2022 –\n2027 (DAIP), which outlines Legal Aid WA’s priorities and key strategies to reduce\nbarriers for clients with disability, in addition to supporting the ongoing recruitment\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 83]\nAchievements against the State Government’s\nPerformance Management Framework set out in\nthe Budget Statement\nLegal Aid WA achieved the below key effectiveness indicators in the budget papers:\n• More than 93% of eligible applicants received a grant of legal aid\n• More than 23% of people at court were provided with a duty lawyer service\nKey performance\n2024-25 target 2024-25 actual\nindicators\nPercentage of eligible 86% 93%\napplicants who receive a\ngrant of legal aid\nPercentage of people who\nare provided with a duty 22% 23%\nlawyer service\n81\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 131]\n8\b7 Special purpose accounts\nClient Trust Fund\nThe purpose of the Trust Account is to hold funds in trust for persons who are or have been\nassisted persons\b\n2025 2024\n$ $\nBalance at start of period 403,016 203,016\nReceipts 839,345 202,233\nPayments (1,242,004) (2,233)\nBalance at end of period 357 403,016\nThe above trust account in the name of Legal Aid Commission is used for clients administered\nby the Commission on their behalf\b These accounts are used for any amounts of money that are\nheld by the Commission in trust for persons who are or have been assisted persons\b\nEstablished under section 16(1)(c) of the FMA\b\n8\b8 Remuneration of auditors\nRemuneration to the Auditor General in respect of the audit for the current financial year is as\nfollows:\n2025 2024\n$ $\nAuditing the accounts, financial statements controls and key\n87,200 80,000\nperformance indicators\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 142]\n3�2�2 Detailed information in support of\nKey Performance Indicators\nAgency funds are limited and determining the extent and type of assistance provided to clients\nis central to Legal Aid WA operations\b This involves allocating resources to services that are\navailable to the general community and to services, including legal representation, that is\nrestricted and managed according to the extent of disadvantage a person is experiencing\b\nGovernment goal\nSafe, Strong and Fair Communities: Supporting our local and regional communities to thrive\b\nAgency Level Government Desired Outcome\nEquitable access to legal services and information\b\nAgency services delivered\nThe community and target groups require access to and the provision of quality legal services\b\nThis is achieved through the provision of eligibility and merit tests to enable legal representation\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 142,143,144,145,146]\nprovision of quality legal services\b\nThis is achieved through the provision of eligibility and merit tests to enable legal representation\nto be provided to legally aided clients by grants of aid and assignment of cases to in-house or\nprivate practitioners\b\nLegal advice and legal tasks, social support services, and dedicated First Nations community\nliaison and community education services are delivered to target groups in the community\b\nInformation and advice, duty lawyer services, and community legal education activities are\nprovided to assist the wider community to access fair solutions to legal problems at the earliest\nopportunity\b\nOur services\nLegal assistance services are delivered in accordance with Part V of the Legal Aid Commission\nAct 1976 (WA)\b\n140 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 162]\nIn support of DAIP Pillar 1, Outcome 1, Disability Advocacy and Referral Division for Young\nPeople (DARDY), a holistic legal service with legal staff working alongside social support workers\ndeveloped an innovative image-based outcome-based evaluation system that is accessible for\nDARDY clients with accessibility and communication barriers\b\nWe also continued to upgrade the accessibility of our Perth office, to ensure that our facilities can\nbe accessed by all community members, in continuance of our commitment under DAIP Pillar 2,\nOutcome 2�\nAlongside this, Legal Aid WA continued its work converting our online resources into accessible\nformats, to ensure that people with disability can access these resources\b This supports DAIP\nPillar 3, Outcome 3�\nLegal Aid WA was also involved in extensive consultation regarding proposed amendments to the\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- In 2024-25, two separate Family Law Intensive series were delivered, the first\nin August 2024 and the second in May 2025\b There was a combined total of 180 attendees\ncomprised of both in-house and external practitioners, and paralegal and administrative staff.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 4]\nChair and CEO Message\nWe are pleased to present our Annual Report 2024-25\b\nThe past year has demonstrated that the need for legal assistance continues to be as important\nas ever\b We have provided lawyers to people on more than 134,000 occasions, assisting them\nwith their legal and non-legal problems, and adapting and innovating to provide a holistic and\nclient centred approach\b\nWe delivered 8% more duty lawyer services around the State than we did the previous year, and\nwe delivered 13,109 new grants of aid in 2024-25\b\nClients are coming to us with more complex needs\b In the past year, we have seen a 15%\nincrease in the number of clients living with a disability or mental illness: 37% of our clients\ndisclosed having a disability or mental illness\b\nOur client centred focus has continued as we offer coordinated and tailored services to better\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 27]\nSimplifying the complex\nDisability Legal WA\nDisability Legal WA was launched in 2023 following a steady increase in demand for services for\npeople living with disability\b In 2024-25, 37% of Legal Aid WA clients disclosed that they had a\ndisability or mental health issue\b\nThe service provides a single point of entry for any client with a disability wanting to access a\nrange of Legal Aid WA services\b DLWA helps streamline and expand the support that we provide\nwith a dedicated case management team to oversee intake and case manage complex clients,\nmaking it easier for clients to access and navigate legal services\b\nIn 2024-25, DLWA delivered 446 services specifically tailored to the diverse needs of people\nliving with disability\b\nVinnie’s reflections\n“I’m a Noongar man, and I’ve spent most of my life in Perth and the Wheatbelt region\b I’ve been\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 58]\nLawyers Engagement Network\nOur Lawyers Engagement Network (LEN) Division administers grants of aid to private\npractitioners and our in-house practice\b In 2024-25, we provided a total of 13,109 new grants of\naid to support people experiencing disadvantage across Western Australia\b This included 8,614\ncriminal law grants, 4,135 family law grants, and 360 civil law grants\b That makes us the largest\nprovider of legal representation services in Western Australia\b\nWe call on the services of more than 470 private lawyers on our panels and lists, who together,\ndelivered more than 80% of all grants of aid\b In 2024-25, we transitioned to a new Client\nRelationship Management system for managing grants of aid, including a new Legal Aid WA\nConnect portal for private practitioners\b\nWe also delivered a 2\b5% increase to the standard hourly rate for private practitioners from $167\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- In 2024-25, 10 practitioners (five in-house, five\nprivate) completed the National ICL training\b\nLegal Aid WA also hosted the National ICL Conference in October 2024, which was attended by\nmore than 140 ICLs from across the nation both in-house and private practitioners\b The program\nincluded a range of prominent speakers and featured a panel session with judges from the\nFederal Circuit and Family Court of Australia and Family Court of WA\b\nIn 2024-25, 7,653 CPD points were\nawarded to Western Australian lawyers\n77\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- [Page 28]\nOur Independent Children’s Lawyer practice\nAn Independent Children’s Lawyer (ICL) is generally appointed in Family Court cases that involve\nallegations of serious risks such as family violence, mental health, or drug and alcohol misuse or\nin cases that involve complex issues\b An ICL does not act for either parent and is appointed to act\nin the best interests of the children\b The ICL’s role includes:\n• gathering information to assist the court to make an informed decision about living\narrangements for the children that are in their best interests,\n• ensuring the children have an opportunity to express their views and wishes, and to ask any\nquestions they may have about the court process or their care arrangements,\n• acting as an intermediary between the parties to try to help them negotiate an agreement in\nrelation to the care of their children, and\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 31]\nSometimes a little thing like sending parents a letter about meeting with their child, where their\nchild has said they just want Mum and Dad to get along, can be powerful in bringing about a\nmuch more positive environment for the child\b\nCaitlin: An ICL can really help to change the trajectory of a parenting matter and shift the focus\nof the proceedings back to the children’s best interests\b Sadly, we’re not seeing a decrease in\nhigh-risk matters, and issues such as family violence continue to impact children and families\b\nThe provision of ICLs by Legal Aid WA ensures that these issues are addressed in a way that\nputs children’s best interests at the forefront of decision making\b\nWhat are some of the challenges?\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- By 3\b30pm, it’s Darren’s turn to be brought up from the custody area into court\b Rachael stands\nand begins her application for bail\b It’s a complex argument but she ultimately succeeds, and\nDarren is granted bail with strict conditions\b He’s avoided jail for now\b As he’s led from the court\nthere’s no eye contact with Rachael, but as she says later, “while it may seem like a thankless\njob, there’s enormous satisfaction in knowing I’ve achieved a good outcome for my client\b”\nFinally there’s the last court appearance of the day, where Rachael successfully argues for Lisa’s\nsentence to be a Community Based Order rather than imprisonment for her breaching of FVROs\nand criminal damage\b\nThe order comes with strict conditions including requiring Lisa to undertake programs to address\nher drug use and mental health issues\b If she’s successful, she’ll also hopefully be reunited with\nher baby\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 74]\nDisability Access and Inclusion\nLegal Aid WA recognises that clients with disability may face barriers accessing\njustice solutions and may require extensive and intensive assistance to address their\nlegal issues, which regularly intersect with often complex non-legal, socio-economic\nneeds\b\nThis is reflected in figures in the past financial year, which show that 37% of our\nclients identify as a person with disability\b 47% of our services were delivered to\npeople with disability, with many of these clients intersecting with other priority client\ngroups such as First Nations people\b\nWe remain committed to following our Disability Access and Inclusion Plan 2022 –\n2027 (DAIP), which outlines Legal Aid WA’s priorities and key strategies to reduce\nbarriers for clients with disability, in addition to supporting the ongoing recruitment\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 90]\nService: Legal Aid WA assistance\n2025 2025\nVariance Result (1)\nTarget Actual\nKey efficiency\nindicators\nAverage cost per legal $4,388 $5,474 ($1,086) x (c)\nrepresentation\nAverage cost per legal $61 $95 ($34) x (d)\ninformation service\nAverage cost per legal $446 $472 ($25) x (e)\nadvice\nAverage cost per $504 $548 ($44) x (f)\napplication for a grant of\nlegal aid processed\nWeighted average cost $1,420 $1,500 ($80) x (g)\nper wraparound support\nservice\n(1) The following symbols indicate the outcome of the key performance indicators:\n Performance target achieved or exceeded\n× Performance target not achieved\nExplanations for the variances between target and actual results are:\n(a) The variance is mainly due to increased demand for duty lawyer services in the Family\nCourt, Magistrates Court and Children's Court\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- The related liability is\nincluded in Employment on-costs provision\b\n2025 2024\n$ $\nEmployment on-cost provision\nCarrying amount at start of period 149,166 90,217\nAdditional/(reversals of) provisions recognised 39,711 58,949\nPayments/other sacrifices of economics benefits - -\nCarrying amount at end of period 188,877 149,166\nKey sources of estimation uncertainty\n– long service leave\nKey estimates and assumptions concerning the future are based on historical experience and\nvarious other factors that have a significant risk of causing a material adjustment to the carrying\namount of assets and liabilities within the next reporting period\b\nSeveral estimates and assumptions are used in calculating the Commission’s long service leave\nprovision\b These include:\n• expected future salary rates,\n• discount rates,\n105\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 107,108,109,110]\nability is\nincluded in Employment on-costs provision\b\n2025 2024\n$ $\nEmployment on-cost provision\nCarrying amount at start of period 149,166 90,217\nAdditional/(reversals of) provisions recognised 39,711 58,949\nPayments/other sacrifices of economics benefits - -\nCarrying amount at end of period 188,877 149,166\nKey sources of estimation uncertainty\n– long service leave\nKey estimates and assumptions concerning the future are based on historical experience and\nvarious other factors that have a significant risk of causing a material adjustment to the carrying\namount of assets and liabilities within the next reporting period\b\nSeveral estimates and assumptions are used in calculating the Commission’s long service leave\nprovision\b These include:\n• expected future salary rates,\n• discount rates,\n105\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- 6\b4 Capital commitments\n2025 2024\n$ $\nCapital expenditure commitments, being contracted capital\nexpenditure additional to the amounts reported in the financial\nstatements, are payable as follows:\nWithin 1 year 169,020 219,945\nLater than 1 year and not later than 5 years - -\nLater than 5 years - -\n169,020 219,945\nNote 7� Financial instruments and\ncontingencies\nThis note sets out the key risk management policies and measurement techniques of the\nCommission\b\nNotes\nFinancial instruments 7\b1\nContingent assets and liabilities 7\b2\n124 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 126,127,128,129,130,131]\nmaturities of three months or less that are readily convertible to a\nknown amount of cash and which are subject to insignificant risk of changes in value.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 131]\n8\b7 Special purpose accounts\nClient Trust Fund\nThe purpose of the Trust Account is to hold funds in trust for persons who are or have been\nassisted persons\b\n2025 2024\n$ $\nBalance at start of period 403,016 203,016\nReceipts 839,345 202,233\nPayments (1,242,004) (2,233)\nBalance at end of period 357 403,016\nThe above trust account in the name of Legal Aid Commission is used for clients administered\nby the Commission on their behalf\b These accounts are used for any amounts of money that are\nheld by the Commission in trust for persons who are or have been assisted persons\b\nEstablished under section 16(1)(c) of the FMA\b\n8\b8 Remuneration of auditors\nRemuneration to the Auditor General in respect of the audit for the current financial year is as\nfollows:\n2025 2024\n$ $\nAuditing the accounts, financial statements controls and key\n87,200 80,000\nperformance indicators\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 146]\nReasons for\nKey 2021-22 2022-23 2023-24 2024-25 2024-25 significant variance (1)\neffectiveness Actual Actual Actual Target Actual between current\nindicators % % % % % actual and target and\nprior year comparative\nThe 2024-25 actual\nis lower than\n2024-25 target\nand the prior years’\nactuals\b This is\nprimarily due to a\nsignificant increase\nin the number\nof calls\b The\ncomplexity of\nenquiries handled\nPercentage by information\nof people officers has also\nreceiving increased, as they\n78% 71% 61% 75% 44%\nan outcome are dealing with\nfrom Infoline multifaceted legal,\nservices financial and\nsocial issues across\ndiverse vulnerable\nclient groups,\nincluding First\nNations clients\b\nThis has led to\nlonger call durations\nand reduced the\nnumber of clients\neach officer can\nassist\b\n144 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 146,147,148,149,150,151,152]\nfor\nKey 2021-22 2022-23 2023-24 2024-25 2024-25 significant variance (1)\neffectiveness Actual Actual Actual Target Actual between current\nindicators % % % % % actual and target and\nprior year comparative\nThe 2024-25 actual\nis lower than\n2024-25 target\nand the prior years’\nactuals\b This is\nprimarily due to a\nsignificant increase\nin the number\nof calls\b The\ncomplexity of\nenquiries handled\nPercentage by information\nof people officers has also\nreceiving increased, as they\n78% 71% 61% 75% 44%\nan outcome are dealing with\nfrom Infoline multifaceted legal,\nservices financial and\nsocial issues across\ndiverse vulnerable\nclient groups,\nincluding First\nNations clients\b\nThis has led to\nlonger call durations\nand reduced the\nnumber of clients\neach officer can\nassist\b\n144 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 163]\nare required to acknowledge their understanding of and commitment to the requirements of the\nCode of Conduct and Public Sector Code of Ethics annually and through the onboarding process\b\nLawyers and other professional groups also follow the relevant professional standards and\nethical requirements\b\nTo ensure compliance with recruitment and selection activities, Legal Aid WA provides training to\nselection committee members and all processes are reviewed by an independent person\b\nInformation about the Standards is made available to prospective applicants and applicants\b\nNo breach claims against the Public Sector Standards were received in 2024-25\b\n3�6�10 Recordkeeping Plan\nLegal Aid WA has an approved Recordkeeping Plan and manages its records in accordance with\nthe State Records Commission’s Standard 2: Recordkeeping Plans, and Principle 6: Compliance\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- The family law sessions included key family law issues, recent legislative reforms to the Family\nLaw Act, aimed to enhance the court’s response to family violence, the new pathway through\nthe Family Court of WA for children under the age of 18 wanting to change gender, and learning\nabout cultural nuances that can empower Aboriginal clients\b\nThe criminal law sessions included the Uniform Evidence Legislation and its practical impact on\ncriminal law in Western Australia, family violence offences and sentencing, representing young\nclients in the justice system who may be affected by mental impairment, managing risk as a\ncriminal lawyer, and ethical dilemmas\b\nThe civil law sessions included the legislative and practical changes to the new Administrative\nReview Tribunal, Freedom of Information laws and recent developments to Privacy Laws at State\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n\n## Corporate Values and Operating Culture\n\n- [Page 106]\n2\b1 (b) Employee related provisions\n2025 2024\n$ $\nCurrent\nEmployee benefits provision\nAnnual leave 4,161,185 3,595,498\nLong service leave 4,774,095 4,501,912\nDeferred leave 50,773 16,878\nDeferred salary scheme - -\n8,986,053 8,114,288\nOther provisions\nEmployment on-costs 136,201 114,910\n136,201 114,910\nTotal current employee related provisions 9,122,254 8,229,198\nNon-current\nEmployee benefits provision\nLong service leave 3,413,704 2,465,985\n3,413,704 2,465,985\nOther provisions\nEmployment on-costs 52,676 34,256\n52,676 34,256\nTotal non-current employee related provisions 3,466,380 2,500,241\nTotal employee related provisions 12,588,634 10,729,439\nProvision is made for benefits accruing to employees in respect of annual leave and long service\nleave for services rendered up to the reporting date and recorded as an expense during the\nperiod the services are delivered\b\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 5]\nOur values are what drive us, and as part of our Strategic Planning, we elevated integrity as one\nour core values\b That is a recognition of our ongoing commitment to ensuring everyone at Legal\nAid WA understands and operates with the highest level of integrity and accountability\b By doing\nso, we can continue to build and maintain the trust of the community\b\nWe marked the 30-year anniversary of the Domestic Violence Legal Unit (DVLU)\b DVLU has\nbeen responding to the needs of victims of family and domestic violence from the day it began\b\nThe team has grown considerably over the years and now employs more than 30 staff, including\nlegal staff, social support workers, administration officers, and paralegals.\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 110]\nNote 3� Our funding sources\nHow we obtain our funding\nThis section provides additional information about how the Commission obtains its funding and\nthe relevant accounting policy notes that govern the recognition and measurement of this\nfunding\b The primary income received by the Commission and the relevant notes are:\nNotes 2025 2024\n$ $\nIncome from State Government 3\b1 94,611,604 71,995,425\nUser charges and fees 3\b2 6,606,416 5,527,135\nCommonwealth grants and contributions 3\b3 38,533,931 36,312,302\nInterest income 3\b4 3,194,351 3,217,825\nOther income 3\b5 3,465,859 2,368,846\n3\b1 Income from State Government\n2025 2024\n$ $\nIncome received from other public sector entities\nduring the period:\nLegal Aid Assistance Grant (a) 94,520,490 71,914,992\nTotal income from other public sector 94,520,490 71,914,992\nResources received from other public sector entities\nduring the period\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [pages 110,111,112,113]\nome from other public sector 94,520,490 71,914,992\nResources received from other public sector entities\nduring the period\nService received free of charge (b) 44,684 15,481\nTotal resources received 44,684 15,481\nRoyalties for Regions Fund\nRoyalties for Regions funding (c) 46,430 64,952\nTotal Royalties for Regions Fund 46,430 64,952\nTotal income from State Government 94,611,604 71,995,425\n(a) The Legal Aid Commission is an output of the Department of Justice (the Department)\nfor the purposes of the State Budget and receives State Government funding through the\nDepartment\b This includes $1 million from the Department for Communities\b The Legal\nAssistance Grant is recognised as income at the fair value of consideration when the\nCommission receives the fund\b\n108 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 122]\nPayables are recognised as the amounts payable when the Commission becomes obliged to\nmake future payments as a result of a purchase of assets or services\b The carrying amount is\nequivalent to fair value, as settlement is generally within 20 days\b\nGrant of aid commitments are settled as the case progresses and matters can be\noutstanding for between three months and two years\b The Commission considers the carrying\namount of grant of aid commitments to be equivalent to the net fair value as the effect of\ndiscounting would be immaterial\b\nAccrued salaries and superannuation represent the amount due to staff but unpaid at the end\nof the reporting period\b Accrued salaries are settled within a fortnight after the reporting period\b\nThe Commission considers the carrying amount of accrued salaries to be equivalent to its fair\nvalue\b\n5\b4 Contract liabilities\n2025 2024\n$ $\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 162]\nIn support of DAIP Pillar 1, Outcome 1, Disability Advocacy and Referral Division for Young\nPeople (DARDY), a holistic legal service with legal staff working alongside social support workers\ndeveloped an innovative image-based outcome-based evaluation system that is accessible for\nDARDY clients with accessibility and communication barriers\b\nWe also continued to upgrade the accessibility of our Perth office, to ensure that our facilities can\nbe accessed by all community members, in continuance of our commitment under DAIP Pillar 2,\nOutcome 2�\nAlongside this, Legal Aid WA continued its work converting our online resources into accessible\nformats, to ensure that people with disability can access these resources\b This supports DAIP\nPillar 3, Outcome 3�\nLegal Aid WA was also involved in extensive consultation regarding proposed amendments to the\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 27]\nSimplifying the complex\nDisability Legal WA\nDisability Legal WA was launched in 2023 following a steady increase in demand for services for\npeople living with disability\b In 2024-25, 37% of Legal Aid WA clients disclosed that they had a\ndisability or mental health issue\b\nThe service provides a single point of entry for any client with a disability wanting to access a\nrange of Legal Aid WA services\b DLWA helps streamline and expand the support that we provide\nwith a dedicated case management team to oversee intake and case manage complex clients,\nmaking it easier for clients to access and navigate legal services\b\nIn 2024-25, DLWA delivered 446 services specifically tailored to the diverse needs of people\nliving with disability\b\nVinnie’s reflections\n“I’m a Noongar man, and I’ve spent most of my life in Perth and the Wheatbelt region\b I’ve been\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n- [Page 44]\nHealth Justice\nPartnerships\nThe Health Justice Partnership (HJP) program is\n583 services\na collaboration between Legal Aid WA and East\nMetropolitan Health Service, North Metropolitan Health\nwere provided\nService, South Metropolitan Health Service, and Child\nand Adolescent Health Service\b to patients in\n2024-25\nThis collaboration has our lawyers based at Royal\nPerth Hospital, Bentley Health Service, Sir Charles\nGairdner Hospital, Fiona Stanley Hospital, Perth\nChildren’s Hospital, and Armadale Hospital, delivering\nlegal services to vulnerable patients in each of these\nhospitals\b\n42 Legal Aid Western Australia 2025\n  Source: `annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf\n- `pages/about.html` - pages - https://www.legalaid.wa.gov.au/about-us\n- `pages/announcements-index.html` - pages - https://www.legalaid.wa.gov.au/privacy-statement\n- `pages/announcements-index__00.html` - pages - https://www.legalaid.wa.gov.au/privacy-statement\n- `pages/homepage.html` - pages - https://www.legalaid.wa.gov.au/\n- `pages/news-latest.html` - pages - https://www.legalaid.wa.gov.au/news/cyclone-narelle-legal-help\n- `pages/structure.html` - pages - https://www.legalaid.wa.gov.au/about-us/our-organisation/our-vision-and-values/anti-discrimination-and-inclusivity\n- `other-pdfs/Arabic.pdf` - other-pdfs - https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Arabic.pdf\n- `other-pdfs/CCTV-social-media-photography-collection-notice.pdf` - other-pdfs - https://www.legalaid.wa.gov.au/sites/default/files/inline-files/CCTV-social-media-photography-collection-notice.pdf\n- `other-pdfs/Farsi.pdf` - other-pdfs - https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Farsi.pdf\n- `other-pdfs/InfoChat-collection-notice.pdf` - other-pdfs - https://www.legalaid.wa.gov.au/sites/default/files/inline-files/InfoChat-collection-notice.pdf\n- `other-pdfs/Microsoft-Teams-collection-notice.pdf` - other-pdfs - https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Microsoft-Teams-collection-notice.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Legal Aid Western Australia - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:39:51.829285+00:00\n**Entity ID**: S-WA-022\n**Jurisdiction**: Western Australia\n**Portfolio**: Justice\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 12\n- Unique legislation references found: 16\n\n| Type | Count |\n|---|---:|\n| Act | 16 |\n\n## Legislation References\n\n### Legal Aid Commission Act 1976\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 13\n**Register search**: https://www.legislation.wa.gov.au/search?query=Legal+Aid+Commission+Act+1976\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__00.html`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/CCTV-social-media-photography-collection-notice.pages.jsonl`\n- `other-pdfs/Microsoft-Teams-collection-notice.pages.jsonl`\n\n**Evidence contexts**:\n- nd we do our best to handle it with care and respect.\nAs part of our ordinary functions and services, we handle a large volume of personal information. This information is ordinarily managed in line with our own internal procedures and legislation such as the\nLegal Aid Commission Act 1976\n. From 30 June 2026, we will also be following the standards as set out in the\nPrivacy and Responsible Information Sharing Act 2024\n(PRIS) which sets minimum standards for the handling of your personal information.\nThe relevant privacy sections of PRIS have n\n  Source: `pages/announcements-index.html`\n- nd we do our best to handle it with care and respect.\nAs part of our ordinary functions and services, we handle a large volume of personal information. This information is ordinarily managed in line with our own internal procedures and legislation such as the\nLegal Aid Commission Act 1976\n. From 30 June 2026, we will also be following the standards as set out in the\nPrivacy and Responsible Information Sharing Act 2024\n(PRIS) which sets minimum standards for the handling of your personal information.\nThe relevant privacy sections of PRIS have n\n  Source: `pages/announcements-index__00.html`\n- Legal Aid WA does\nhave been changed to protect the privacy of the individuals\b\n3\n\n[page 6]\nAbout Us\nLegal Aid WA’s purpose is to see that the law protects all Western Australians regardless of\npoverty or disadvantage\b\nWe are a statutory body set up under the Legal Aid Commission Act 1976 (WA)\b We are funded\nby the State Government and the Federal Government\b Legal Aid WA is governed by a Board of\nCommissioners and is accountable to the Western Australian Attorney General\b\nWe deliver a range of high quality, life-changing legal assistance serv\n  Source: `annual-reports/2024-25.pages.jsonl`\n- keeps the wheels turning.”\nKaren O’Sullivan, Lawyers Engagement Network Director\n56 Legal Aid Western Australia 2025\n\n[page 59]\n57\n\n[page 60]\n58 Legal Aid Western Australia 2025\n\n[page 61]\nOur People\nLegal Aid WA is a statutory authority established under the Legal Aid Commission Act 1976 (WA)\b\nThe responsible Minister for Legal Aid WA is the Attorney General, the Hon Dr Tony Buti MLA\b\nLegal Aid WA administers the Legal Aid Commission Act 1976 (WA)\b\nLegal Aid WA’s function is to provide legal assistance in accordance with the Legal Aid\nCommiss\n  Source: `annual-reports/2024-25.pages.jsonl`\n- tern Australia 2025\n\n[page 61]\nOur People\nLegal Aid WA is a statutory authority established under the Legal Aid Commission Act 1976 (WA)\b\nThe responsible Minister for Legal Aid WA is the Attorney General, the Hon Dr Tony Buti MLA\b\nLegal Aid WA administers the Legal Aid Commission Act 1976 (WA)\b\nLegal Aid WA’s function is to provide legal assistance in accordance with the Legal Aid\nCommission Act 1976 (WA) and to control and administer the Legal Aid Fund of Western\nAustralia. Legal Aid WA ensures legal assistance is provided in the most effecti\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Financial Management Act 2006\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.wa.gov.au/search?query=Financial+Management+Act+2006\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- sibilities\nThe Commission is responsible for designing, implementing and maintaining controls to ensure\nthat the receipt, expenditure and investment of money, the acquisition and disposal of property\nand the incurring of liabilities are in accordance with the Financial Management Act 2006, the\nTreasurer’s Instructions and other relevant written law.\nPage 2 of 5\n91\n\n[page 94]\nAuditor General’s responsibilities\nAs required by the Auditor General Act 2006, my responsibility as an assurance practitioner is\nto express an opinion on the suitability\n  Source: `annual-reports/2024-25.pages.jsonl`\n- use of changes in conditions.\nReport on the audit of the key performance indicators\nOpinion\nI have undertaken a reasonable assurance engagement on the key performance indicators of\nthe Commission for the year ended 30 June 2025 reported in accordance with the Financial\nManagement Act 2006 and the Treasurer’s Instructions (legislative requirements). The key\nperformance indicators are the Under Treasurer-approved key effectiveness indicators and key\nefficiency indicators that provide performance information about achieving outcomes and\ndeliverin\n  Source: `annual-reports/2024-25.pages.jsonl`\n- resent indicated performance for the\nyear ended 30 June 2025.\nThe Commission’s responsibilities for the key performance indicators\nThe Commission is responsible for the preparation and fair presentation of the key\nperformance indicators in accordance with the Financial Management Act 2006 and the\nTreasurer’s Instructions and for such internal controls as the Commission determines\nnecessary to enable the preparation of key performance indicators that are free from material\nmisstatement, whether due to fraud or error.\nPage 3 of 5\n92 Legal Aid We\n  Source: `annual-reports/2024-25.pages.jsonl`\n- isclosures, the Conceptual\nFramework and other authoritative pronouncements issued by the Australian Accounting\nStandards Board (AASB) as modified by Treasurer’s Instructions. Some of these\npronouncements are modified to vary their application and disclosure.\nThe Financial Management Act 2006 and Treasurer’s Instructions, which are legislative\nprovisions governing the preparation of financial statements for agencies, take precedence over\nAASB pronouncements. Where an AASB pronouncement is modified and has had a significant\nfinancial effect on the\n  Source: `annual-reports/2024-25.pages.jsonl`\n- g at balance date $ 0\b00\n151\n\n[page 154]\n3�6�3 Annual Estimates\n(Treasurer’s instructions 945 and 953)\nThe Attorney General, Hon Dr Tony Buti MLA, approved the following Annual Estimates for the\n2025-2026 Financial year on 28 July 2025 under section 40 of the Financial Management Act\n2006\b\nStatement of Comprehensive Income\nFor the year ended 30 June 2026\nNote 2023-24 2024-25 2025-26\nEstimated Section 40\nActual Actual Estimates\n$000 $000 $000\nCost of services\nExpenses\nEmployee benefits expenses 1 55,085 68,339 69,956\nSupplies and services 14,14\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Auditor General Act 2006\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.wa.gov.au/search?query=Auditor+General+Act+2006\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ng the going concern basis of accounting unless the Western Australian Government\nhas made policy or funding decisions affecting the continued existence of the Commission.\nAuditor’s responsibilities for the audit of the financial statements\nAs required by the Auditor General Act 2006, my responsibility is to express an opinion on the\nfinancial statements. The objectives of my audit are to obtain reasonable assurance about\nwhether the financial statements as a whole are free from material misstatement, whether due\nto fraud or error, and to\n  Source: `annual-reports/2024-25.pages.jsonl`\n- on and disposal of property\nand the incurring of liabilities are in accordance with the Financial Management Act 2006, the\nTreasurer’s Instructions and other relevant written law.\nPage 2 of 5\n91\n\n[page 94]\nAuditor General’s responsibilities\nAs required by the Auditor General Act 2006, my responsibility as an assurance practitioner is\nto express an opinion on the suitability of the design of the controls to achieve the overall\ncontrol objectives and the implementation of the controls as designed. I conducted my\nengagement in accordance wit\n  Source: `annual-reports/2024-25.pages.jsonl`\n- y\nperformance indicators that are relevant and appropriate, having regard to their purpose in\naccordance with Treasurer’s Instruction 3 Financial Sustainability – Requirement 5: Key\nPerformance Indicators.\nAuditor General’s responsibilities\nAs required by the Auditor General Act 2006, my responsibility as an assurance practitioner is\nto express an opinion on the key performance indicators. The objectives of my engagement\nare to obtain reasonable assurance about whether the key performance indicators are relevant\nand appropriate to assist\n  Source: `annual-reports/2024-25.pages.jsonl`\n- obtained is sufficient and appropriate to provide a basis for\nmy opinion.\nMy independence and quality management relating to the report on financial\nstatements, controls and key performance indicators\nI have complied with the independence requirements of the Auditor General Act 2006 and the\nrelevant ethical requirements relating to assurance engagements. In accordance with ASQM 1\nQuality Management for Firms that Perform Audits or Reviews of Financial Reports and Other\nFinancial Information, or Other Assurance or Related Services Engagem\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Criminal Law (Mental Impairment) Act 2023\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.wa.gov.au/search?query=Criminal+Law+%28Mental+Impairment%29+Act+2023\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- eas, 45 identified as First Nations, six were experiencing homelessness, and\n10 required interpreter services\b\nWe also provide ongoing advocacy to these clients where they are made subject to a Custody\nOrder\b At the time of transition to the new Criminal Law (Mental Impairment) Act 2023, which\ncame into effect on 1 September 2024, Legal Aid WA represented 70% of individuals on Custody\nOrders, equating to 40 clients\b Under the new legislation, many of these clients have now seen\ntheir cases returned to court for a limiting term of detention t\n  Source: `annual-reports/2024-25.pages.jsonl`\n- ty Insurance Agency,\nand organisations and therapies funded under\nthe scheme, Department of Communities,\nCorrective Services, Office of the Public\nAdvocate, the Public Trustee, and the Mental\nHealth Advocacy Service\b\nOn 1 September 2024, the new Criminal Law\n(Mental Impairment) Act 2023 commenced\b It\nfollowed years of discussion and concern about\nthe indefinite detention of vulnerable accused,\ncriticism from the United Nations, and a 2016\nDepartment of Attorney General Report following\nmulti-agency consultation\b\nIntroducing the Bill to Parli\n  Source: `annual-reports/2024-25.pages.jsonl`\n- ople with Disability, Legal Aid WA held a series of\nseminars open to staff, disability advocates, private practitioners, and community\nlegal centres in December 2024\b These seminars covered changes to guardianship\nand administration, and the new Criminal Law (Mental Impairment) Act 2023 (WA)\b\nLegal Aid WA’s holistic services for people with disability, DARDY, DLWA, and NDIS\nEarly Advice Service continue to experience high demand\b We will continue to seek\nfunding to further expand these services, which aim to reduce barriers for people\n72 Leg\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Privacy Legislation in Western Australia View the Privacy and Responsible Information Sharing Act 2024\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Privacy+Legislation+in+Western+Australia+View+the+Privacy+and+Responsible+Information+Sharing+Act+2024\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__00.html`\n\n**Evidence contexts**:\n- ons of PRIS have not yet started, but Legal Aid WA is actively preparing for these changes so that we are ready to meet the new requirements when they commence.\nFor more information about your privacy rights:\nVisit the Office of the Information Commissioner -\nPrivacy Legislation in Western Australia\nView the\nPrivacy and Responsible Information Sharing Act 2024\nPrivacy Collection Notices\nWe are currently working on our Privacy Policy and will publish a copy of it in 2026. Once it is released, it should be viewed in conjunction with the Privacy Collection Notices below, which set out information about a specific coll\n  Source: `pages/announcements-index.html`\n- ons of PRIS have not yet started, but Legal Aid WA is actively preparing for these changes so that we are ready to meet the new requirements when they commence.\nFor more information about your privacy rights:\nVisit the Office of the Information Commissioner -\nPrivacy Legislation in Western Australia\nView the\nPrivacy and Responsible Information Sharing Act 2024\nPrivacy Collection Notices\nWe are currently working on our Privacy Policy and will publish a copy of it in 2026. Once it is released, it should be viewed in conjunction with the Privacy Collection Notices below, which set out information about a specific coll\n  Source: `pages/announcements-index__00.html`\n\n### ACNC Act), and Australian Charities and Not-for-profits Commission Regulation 2013\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=ACNC+Act%29%2C+and+Australian+Charities+and+Not-for-profits+Commission+Regulation+2013\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- at the end of that period\n• in accordance with Australian Accounting Standards (applicable to Tier 2 Entities), the\nFinancial Management Act 2006 and the Treasurer’s Instructions, Division 60 of the\nAustralian Charities and Not-for-profit Commission Act 2021 (ACNC Act), and Australian\nCharities and Not-for-profits Commission Regulation 2013.\nBasis for opinion\nI conducted my audit in accordance with the Australian Auditing Standards. My responsibilities\nunder those standards are further described in the Auditor’s responsibilities for the audit of the\nfinancial statements section of my report.\nI b\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Australian Charities and Not-for-Profits Commission Act 2012\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Australian+Charities+and+Not-for-Profits+Commission+Act+2012\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- modified and has had a significant\nfinancial effect on the reported results, details of the modification and the resulting financial effect\nare disclosed in the notes to the financial statements.\nThe financial statements have been prepared in accordance with Australian Charities and\nNot-for-Profits Commission Act 2012 (ACNC Act) and where appropriate, those AAS paragraphs\napplicable for not-for-profit entities have been applied.\nBasis of preparation\nThese financial statements are presented in Australian dollars applying the accrual basis of\naccounting and using the histori\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Australian Charities and Not-for-profit Commission Act 2021\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Australian+Charities+and+Not-for-profit+Commission+Act+2021\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- or the year ended 30 June 2025 and the financial\nposition as at the end of that period\n• in accordance with Australian Accounting Standards (applicable to Tier 2 Entities), the\nFinancial Management Act 2006 and the Treasurer’s Instructions, Division 60 of the\nAustralian Charities and Not-for-profit Commission Act 2021 (ACNC Act), and Australian\nCharities and Not-for-profits Commission Regulation 2013.\nBasis for opinion\nI conducted my audit in accordance with the Australian Auditing Standards. My responsibilities\nunder those standards are further described in the Auditor’s\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Legal Aid Commission Act 1978\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Legal+Aid+Commission+Act+1978\n\n**Sources**:\n- `other-pdfs/InfoChat-collection-notice.pages.jsonl`\n\n**Evidence contexts**:\n- trained to provide legal information, as well as triage and refer you to\nappropriate services. In some cases, it may be required that an information officer call\nand speak with you about your enquiry.\nWe manage your personal information in accordance with the Legal Aid\nCommission Act 1978 (WA).\nWhat do we collect?\nWe collect very limited information when you communicate with us through the\nInfoChat function. Any personal information collected is generally not identifiable to\nyou as an individual.\nIf required, we may need to contact you directl\n  Source: `other-pdfs/InfoChat-collection-notice.pages.jsonl`\n\n### Entities), the Financial Management Act 2006\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Entities%29%2C+the+Financial+Management+Act+2006\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- present fairly, in all material respects, the operating results\nand cash flows of the Commission for the year ended 30 June 2025 and the financial\nposition as at the end of that period\n• in accordance with Australian Accounting Standards (applicable to Tier 2 Entities), the\nFinancial Management Act 2006 and the Treasurer’s Instructions, Division 60 of the\nAustralian Charities and Not-for-profit Commission Act 2021 (ACNC Act), and Australian\nCharities and Not-for-profits Commission Regulation 2013.\nBasis for opinion\nI conducted my audit in accordance with the\n  Source: `annual-reports/2024-25.pages.jsonl`\n- sponsibilities of the Commission for the financial statements\nThe Commission is responsible for:\n• keeping proper accounts\n• preparation and fair presentation of the financial statements in accordance with Australian\nAccounting Standards (applicable to Tier 2 Entities), the Financial Management Act 2006\nand the Treasurer’s Instructions and the ACNC Act.\n• such internal control as it determines is necessary to enable the preparation of financial\nstatements that are free from material misstatement, whether due to fraud or error.\nPage 1 of 5\n7th Floor Albert Fa\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Guardianship and Administration Act 1990\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Guardianship+and+Administration+Act+1990\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- dresses persistent family violence, and continued to\nengage with the Commissioner’s office following the meeting to provide additional feedback,\n• participated in a focus group led by the Law Reform Commission of Western Australia as part\nof its review of the Guardianship and Administration Act 1990\b We then made a detailed written\nsubmission to the Commission with input from a range of staff including First Nations staff and\nstaff with a disability,\n• contributed to the review of restraining order legislation and participated in stakeholder and\nreferenc\n  Source: `annual-reports/2024-25.pages.jsonl`\n- strative\nTribunal\b Our Elder Rights WA lawyers provide similar assistance to clients over the age of 65\b\nIn 2024-25, we provided 407 guardianship and administration services\b We were also involved in\nextensive consultation regarding proposed amendments to the Guardianship and Administration\nAct 1990 (WA), including making formal submissions to the Law Reform Commission of Western\nAustralia\b\nWe provided 407 guardianship and\nadministration services in 2024-25\n46 Legal Aid Western Australia 2025\n\n[page 49]\nSandy’s story\nSandy lives with disability and appro\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Privacy and Responsible Information Sharing Act 2024\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Privacy+and+Responsible+Information+Sharing+Act+2024\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__00.html`\n\n**Evidence contexts**:\n- le a large volume of personal information. This information is ordinarily managed in line with our own internal procedures and legislation such as the\nLegal Aid Commission Act 1976\n. From 30 June 2026, we will also be following the standards as set out in the\nPrivacy and Responsible Information Sharing Act 2024\n(PRIS) which sets minimum standards for the handling of your personal information.\nThe relevant privacy sections of PRIS have not yet started, but Legal Aid WA is actively preparing for these changes so that we are ready to meet the new requirements when they\n  Source: `pages/announcements-index.html`\n- le a large volume of personal information. This information is ordinarily managed in line with our own internal procedures and legislation such as the\nLegal Aid Commission Act 1976\n. From 30 June 2026, we will also be following the standards as set out in the\nPrivacy and Responsible Information Sharing Act 2024\n(PRIS) which sets minimum standards for the handling of your personal information.\nThe relevant privacy sections of PRIS have not yet started, but Legal Aid WA is actively preparing for these changes so that we are ready to meet the new requirements when they\n  Source: `pages/announcements-index__00.html`\n\n### Mental Health Act 2014\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Mental+Health+Act+2014\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ou’ll find him helping our duty lawyers in Perth.\nIn one of his stints as duty lawyer, he came across Charlie, an Aboriginal man charged with\nassaulting a public officer in prescribed circumstances, after biting a police officer who had\ndetained him under the Mental Health Act 2014 (WA). At the time of the offence, Charlie was\nhighly intoxicated and bleeding after self-harming\b\nWhile the police were trying to provide medical assistance, Charlie repeatedly told them to ‘let\nme bleed out’, before biting one of them\b Prescribed circumstanc\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### School Education Act 1999\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=School+Education+Act+1999\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ’s 2023 submissions,\n• made a submission in relation to draft proposals relating to the Australian Law Reform\nCommission’s Justice Responses to Sexual Violence Inquiry,\n• through our Disability Action Plan Committee, prepared a submission on the review of the\nSchool Education Act 1999 with a focus on ensuring accessible education for children with\ndisability,\n• met with the Office of the Commissioner for Victims of Crime to support the statutory review of\nsection 300 of the Criminal Code which addresses persistent family violence, and cont\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Work Health and Safety Act 2020\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Work+Health+and+Safety+Act+2020\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ncing\nleadership capabilities to proactively address workplace safety\b\nOur Work Health and Safety Action Plan is developed in consultation with worker representatives\nand endorsed by the EMT\b This plan is designed to support Legal Aid WA in complying with the\nWork Health and Safety Act 2020, and ensure the ongoing effective implementation, monitoring,\nand review of our Safety Management System to meet our evolving needs\b\nThe Work Health and Safety Action Plan provides a clear pathway to achieving our safety\nobjectives\b\nA snapshot of key areas is\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Workers Compensation and Injury Management Act 2023\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Workers+Compensation+and+Injury+Management+Act+2023\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- loping the WHS Risk Register and Psychosocial Risk Register,\nincorporating consultation with representatives from each Legal Aid WA division\b\nWorkers’ compensation and injury management\nLegal Aid WA follows the injury management compliance requirements of the Workers\nCompensation and Injury Management Act 2023 (WA) (the Act) and provides support to\nmanagers and employees who are managing workplace injuries\b Injury Management Plans\nare implemented to support employees to return to work in accordance with the Act\b\nIn 2024-25, one new claim was recorded and two claims\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__00.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/structure.html` (page)\n- `annual-reports/2024-25.pages.jsonl` (pdf_pages)\n- `other-pdfs/Arabic.pages.jsonl` (pdf_pages)\n- `other-pdfs/CCTV-social-media-photography-collection-notice.pages.jsonl` (pdf_pages)\n- `other-pdfs/Farsi.pages.jsonl` (pdf_pages)\n- `other-pdfs/InfoChat-collection-notice.pages.jsonl` (pdf_pages)\n- `other-pdfs/Microsoft-Teams-collection-notice.pages.jsonl` (pdf_pages)",
  "global_initiatives_md": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "To provide equitable access to justice to support a fair and safe community",
    "vision_source_page": null,
    "purposes": "Legal Aid WA’s purpose is to see that the law protects all Western Australians regardless of poverty or disadvantage",
    "purposes_source_page": 6,
    "how_we_deliver": null,
    "how_we_deliver_source_page": null,
    "government_priorities": [
      {
        "text": "Expanding preventative and early intervention services",
        "source_page": null
      },
      {
        "text": "Collaborating with government and not-for-profit sector partners",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Equitable access to justice",
        "description": "To provide legal assistance services that are appropriate, joined up, culturally safe, targeted, and timely to all Western Australians",
        "key_activities": [
          "representation under grants of aid",
          "duty lawyer services",
          "legal advice and discrete assistance",
          "Community Legal Education"
        ],
        "source_page": null
      },
      {
        "name": "Outcome 2: Client-centred services",
        "description": "To offer coordinated and tailored services to better meet individual client needs through triage, referrals, legal service delivery, and social support services",
        "key_activities": [
          "triage and referrals",
          "legal service delivery",
          "social support services"
        ],
        "source_page": null
      }
    ],
    "values": [
      "Making a difference",
      "Client centred",
      "Respect",
      "Innovation",
      "Transparency"
    ],
    "values_framework_name": null,
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Number of clients assisted with NDIS access",
        "target": "95% success rate for NDIS access applications",
        "source_page": null
      },
      {
        "code": "CLMI01",
        "measure": "Number of clients assisted with mental impairment issues",
        "target": "60% success rate of obtaining the full level of increased supports",
        "source_page": null
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Number of clients assisted with NDIS access",
        "result": "95% success rate",
        "status": "Achieved",
        "source_page": null
      },
      {
        "code": "CLMI01",
        "measure": "Number of clients assisted with mental impairment issues",
        "result": "60% success rate of obtaining the full level of increased supports",
        "status": "Achieved",
        "source_page": null
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "[Page 27]\nSimplifying the complex\nDisability Legal WA\nDisability Legal WA was launched in 2023 following a steady increase in demand for services for\npeople living with disability\b In 2024-25, 37% of Legal Aid WA clients disclosed that they had a\ndisability or mental health issue\b\nThe service provides a single point of entry for any client with a disability wanting to access a\nrange of Legal Aid WA services\b DLWA helps streamline and expand the support that we provide\nwith a dedicated case management team to oversee intake and case manage complex clients,\nmaking it easier for clients to access and navigate legal services\b\nIn 2024-25, DLWA delivered 446 services specifically tailored to the diverse needs of people\nliving with disability\b\nVinnie’s reflections\n“I’m a Noongar man, and I’ve spent most of my life in Perth and the Wheatbelt region\b I’ve been",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "[Page 27]\nSimplifying the complex\nDisability Legal WA\nDisability Legal WA was launched in 2023 following a steady increase in demand for services for\npeople living with disability\b In 2024-25, 37% of Legal Aid WA clients disclosed that they had a\ndisability or mental health issue\b\nThe service provides a single point of entry for any client with a disability wanting to access a\nrange of Legal Aid WA services\b DLWA helps streamline and expand the support that we provide\nwith a dedicated case management team to oversee intake and case manage complex clients,\nmaking it easier for clients to access and navigate legal services\b\nIn 2024-25, DLWA delivered 446 services specifically tailored to the diverse needs of people\nliving with disability\b\nVinnie’s reflections\n“I’m a Noongar man, and I’ve spent most of my life in Perth and the Wheatbelt region\b I’ve been",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "[Page 90]\nService: Legal Aid WA assistance\n2025 2025\nVariance Result (1)\nTarget Actual\nKey efficiency\nindicators\nAverage cost per legal $4,388 $5,474 ($1,086) x (c)\nrepresentation\nAverage cost per legal $61 $95 ($34) x (d)\ninformation service\nAverage cost per legal $446 $472 ($25) x (e)\nadvice\nAverage cost per $504 $548 ($44) x (f)\napplication for a grant of\nlegal aid processed\nWeighted average cost $1,420 $1,500 ($80) x (g)\nper wraparound support\nservice\n(1) The following symbols indicate the outcome of the key performance indicators:\n Performance target achieved or exceeded\n× Performance target not achieved\nExplanations for the variances between target and actual results are:\n(a) The variance is mainly due to increased demand for duty lawyer services in the Family\nCourt, Magistrates Court and Children's Court\b",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "[Page 90]\nService: Legal Aid WA assistance\n2025 2025\nVariance Result (1)\nTarget Actual\nKey efficiency\nindicators\nAverage cost per legal $4,388 $5,474 ($1,086) x (c)\nrepresentation\nAverage cost per legal $61 $95 ($34) x (d)\ninformation service\nAverage cost per legal $446 $472 ($25) x (e)\nadvice\nAverage cost per $504 $548 ($44) x (f)\napplication for a grant of\nlegal aid processed\nWeighted average cost $1,420 $1,500 ($80) x (g)\nper wraparound support\nservice\n(1) The following symbols indicate the outcome of the key performance indicators:\n Performance target achieved or exceeded\n× Performance target not achieved\nExplanations for the variances between target and actual results are:\n(a) The variance is mainly due to increased demand for duty lawyer services in the Family\nCourt, Magistrates Court and Children's Court\b",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "[Page 31]\nSometimes a little thing like sending parents a letter about meeting with their child, where their\nchild has said they just want Mum and Dad to get along, can be powerful in bringing about a\nmuch more positive environment for the child\b\nCaitlin: An ICL can really help to change the trajectory of a parenting matter and shift the focus\nof the proceedings back to the children’s best interests\b Sadly, we’re not seeing a decrease in\nhigh-risk matters, and issues such as family violence continue to impact children and families\b\nThe provision of ICLs by Legal Aid WA ensures that these issues are addressed in a way that\nputs children’s best interests at the forefront of decision making\b\nWhat are some of the challenges?",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "[Page 31]\nSometimes a little thing like sending parents a letter about meeting with their child, where their\nchild has said they just want Mum and Dad to get along, can be powerful in bringing about a\nmuch more positive environment for the child\b\nCaitlin: An ICL can really help to change the trajectory of a parenting matter and shift the focus\nof the proceedings back to the children’s best interests\b Sadly, we’re not seeing a decrease in\nhigh-risk matters, and issues such as family violence continue to impact children and families\b\nThe provision of ICLs by Legal Aid WA ensures that these issues are addressed in a way that\nputs children’s best interests at the forefront of decision making\b\nWhat are some of the challenges?",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "[pages 142,143,144,145,146]\nprovision of quality legal services\b\nThis is achieved through the provision of eligibility and merit tests to enable legal representation\nto be provided to legally aided clients by grants of aid and assignment of cases to in-house or\nprivate practitioners\b\nLegal advice and legal tasks, social support services, and dedicated First Nations community\nliaison and community education services are delivered to target groups in the community\b\nInformation and advice, duty lawyer services, and community legal education activities are\nprovided to assist the wider community to access fair solutions to legal problems at the earliest\nopportunity\b\nOur services\nLegal assistance services are delivered in accordance with Part V of the Legal Aid Commission\nAct 1976 (WA)\b\n140 Legal Aid Western Australia 2025",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "[pages 142,143,144,145,146]\nprovision of quality legal services\b\nThis is achieved through the provision of eligibility and merit tests to enable legal representation\nto be provided to legally aided clients by grants of aid and assignment of cases to in-house or\nprivate practitioners\b\nLegal advice and legal tasks, social support services, and dedicated First Nations community\nliaison and community education services are delivered to target groups in the community\b\nInformation and advice, duty lawyer services, and community legal education activities are\nprovided to assist the wider community to access fair solutions to legal problems at the earliest\nopportunity\b\nOur services\nLegal assistance services are delivered in accordance with Part V of the Legal Aid Commission\nAct 1976 (WA)\b\n140 Legal Aid Western Australia 2025",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "[pages 80,81,82,83,84,85]\nkeeper Suicide Prevention, resilience, self-care, safe professional boundaries, and financial\nwellbeing\b\nNew Infoline staff, graduates, and paralegals have continued to undertake training as part of\ntheir induction to ensure they have a good understanding of mental health and resilience and are\naware of some practical strategies to support their wellbeing\b This training also covers supports\nthat are available including the Employee Assistance Program (EAP), Wellness Mentors, and\nMental Health First Aid Providers\b\nOur EAP continues with Legal Aid WA staff offered access to onsite, off-site and online support.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "[pages 80,81,82,83,84,85]\nkeeper Suicide Prevention, resilience, self-care, safe professional boundaries, and financial\nwellbeing\b\nNew Infoline staff, graduates, and paralegals have continued to undertake training as part of\ntheir induction to ensure they have a good understanding of mental health and resilience and are\naware of some practical strategies to support their wellbeing\b This training also covers supports\nthat are available including the Employee Assistance Program (EAP), Wellness Mentors, and\nMental Health First Aid Providers\b\nOur EAP continues with Legal Aid WA staff offered access to onsite, off-site and online support.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "We provide a welcoming and inclusive workplace culture, culturally appropriate services that\nmeet our clients’ needs, and engagement with culturally diverse communities\b\nWe are guided by the principles and desired outcomes established in the State Government’s\nWestern Australian Multicultural Policy Framework\b\nWe are developing a Multicultural Plan to formally commit to actions to further improve\nservice delivery and employee engagement which seek to promote inclusivity\b\nIn 2024-25, our DVLU presented at a two-day Western Australia Police Force Culturally and\nLinguistically Diverse (CaLD) Family and Domestic Violence Conference\b The aim of the\nconference was to better inform the WA CaLD community on family and domestic violence\nservices available to them in WA, as well as what constitutes family and domestic violence\b",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
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        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
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    {
      "entity_id": "S-WA-022",
      "entity_name": "Legal Aid Western Australia",
      "folder_name": "Legal-Aid-Western-Australia",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "We provide a welcoming and inclusive workplace culture, culturally appropriate services that\nmeet our clients’ needs, and engagement with culturally diverse communities\b\nWe are guided by the principles and desired outcomes established in the State Government’s\nWestern Australian Multicultural Policy Framework\b\nWe are developing a Multicultural Plan to formally commit to actions to further improve\nservice delivery and employee engagement which seek to promote inclusivity\b\nIn 2024-25, our DVLU presented at a two-day Western Australia Police Force Culturally and\nLinguistically Diverse (CaLD) Family and Domestic Violence Conference\b The aim of the\nconference was to better inform the WA CaLD community on family and domestic violence\nservices available to them in WA, as well as what constitutes family and domestic violence\b",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2024-25.pdf (https://www.legalaid.wa.gov.au/sites/default/files/inline-files/Annual-Report-2024-25-FINAL-WEB.pdf)",
      "implementation": [
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        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
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      ]
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