{ "entity_id": "S-SA-020", "folder": "Legal-Services-Commission", "name": "Legal Services Commission", "type": "Statutory Authority", "jurisdiction": "SA", "portfolio": "Justice", "website": "https://lsc.sa.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 12, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Providing South Australians with accessible information, advice and representation services to meet their legal needs. [AR p.1]", "official_site_url": "https://lsc.sa.gov.au/", "source_documents": [ { "type": "annual_report", "title": "2024/2025 Annual Report (PDF, 10.9 MB)", "url": "https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "2023/2024 Annual Report (PDF 23.8 MB)", "url": "https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "2022/2023 Annual Report (PDF, 10.8 MB)", "url": "https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "2021/2022 Annual Report (PDF 4.6 MB)", "url": "https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "2020/2021 Annual Report (PDF 9.26 MB)", "url": "https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf", "period": "2020-21", "confidence": "high" }, { "type": "strategie", "title": "Strategic Framework (PDF, 138 KB)", "url": "https://lsc.sa.gov.au/resources/LSC_Strategic%20Framework_FINAL%20DEC%202024.pdf", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "Aboriginal Engagement Strategy 2022-2024 (PDF, 1.1MB)", "url": "https://lsc.sa.gov.au/resources/AboriginalEngagementStrategy_Final.pdf", "period": "2022", "confidence": "medium" } ], "purpose": { "text": "Providing South Australians with accessible information, advice and representation services to meet their legal needs. [AR p.1]", "source_url": "", "source_page": 1, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Increased funding to improve access to justice for the most vulnerable members of communities across the nation", "description": "Increased funding to improve access to justice for the most vulnerable members of communities across the nation", "source_url": "", "source_page": 9, "source_deep_url": "" }, { "title": "Critical increase in funding to the legal assistance sector of $800 million over five years from 2025-26", "description": "Critical increase in funding to the legal assistance sector of $800 million over five years from 2025-26", "source_url": "", "source_page": 9, "source_deep_url": "" } ], "values": [ { "name": "Accessibility", "description": "", "source_url": "", "source_page": null }, { "name": "Empowerment", "description": "", "source_url": "", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "Innovation", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Legal Assistance Services", "description": "Delivering over 160,000 legal assistance services to the South Australian community, including legal information, advice, and representation services. [AR p.12]", "activities": [ "Legal Information", "Legal Advice and Task Law Services", "Legal Representation" ], "source_url": "", "source_page": 12, "source_deep_url": "" }, { "name": "Outcome 2: Prevention and Early Intervention Services", "description": "Providing community legal education sessions, community talks, and webinars to empower South Australians to identify legal issues early and prevent problems from escalating. [AR p.17]", "activities": [ "Community legal education sessions", "Community talks", "Webinars" ], "source_url": "", "source_page": 17, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Grants of aid for legal representation", "target": "20,976", "latest_result": "20,976", "status": "Achieved", "target_source_url": "", "target_source_page": 15, "result_source_url": "https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf", "result_source_page": 15 }, { "code": "CCE02", "measure": "Duty lawyer services", "target": "16,294", "latest_result": "16,294", "status": "Achieved", "target_source_url": "", "target_source_page": 15, "result_source_url": "https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf", "result_source_page": 15 }, { "code": "CCE03", "measure": "Legal advice", "target": "78,298", "latest_result": "78,298", "status": "Achieved", "target_source_url": "", "target_source_page": 15, "result_source_url": "https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf", "result_source_page": 15 } ], "document_alignment_terms": { "must_support": [ "Providing South Australians with accessible information, advice and representation services to meet their legal needs. [AR p.1]", "Increased funding to improve access to justice for the most vulnerable members of communities across the nation", "Critical increase in funding to the legal assistance sector of $800 million over five years from 2025-26" ], "watch_terms": [ "Grants of aid for legal representation", "Duty lawyer services", "Legal advice" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# Legal Services Commission — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)\n\n## Our purpose / purposes\n\n> Providing South Australians with accessible information, advice and representation services to meet their legal needs. [AR p.1](https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=1) [CP p.1]\n\n## How we deliver\n\n> Our strategic review of Legal Services’ operations to ensure that the grouping of Legal Services’ functions at Executive level were most effectively aligned to optimise delivery of our mandate of providing legal assistance, to support our Strategic Framework priorities, and to support our current and future business needs. [AR p.10](https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=10) [CP p.10]\n\n## Government priorities for this department\n\n- Increased funding to improve access to justice for the most vulnerable members of communities across the nation [CP p.9]\n- Critical increase in funding to the legal assistance sector of $800 million over five years from 2025-26 [CP p.9]\n\n## Outcomes\n\n### Outcome 1: Legal Assistance Services\nDelivering over 160,000 legal assistance services to the South Australian community, including legal information, advice, and representation services. [AR p.12](https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=12) [CP p.12]\n\n**Key activities:**\n- Legal Information\n- Legal Advice and Task Law Services\n- Legal Representation\n\n### Outcome 2: Prevention and Early Intervention Services\nProviding community legal education sessions, community talks, and webinars to empower South Australians to identify legal issues early and prevent problems from escalating. [AR p.17](https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=17) [CP p.17]\n\n**Key activities:**\n- Community legal education sessions\n- Community talks\n- Webinars\n\n## Values and principles\n\n- Accessibility\n- Empowerment\n- Collaboration\n- Innovation\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Grants of aid for legal representation | 20,976 | CP p.15 |\n| CCE02 | Duty lawyer services | 16,294 | CP p.15 |\n| CCE03 | Legal advice | 78,298 | CP p.15 |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Grants of aid for legal representation | 20,976 | Achieved | [AR p.15](https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=15)(https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=15) |\n| CCE02 | Duty lawyer services | 16,294 | Achieved | [AR p.15](https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=15)(https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=15) |\n| CCE03 | Legal advice | 78,298 | Achieved | [AR p.15](https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=15)(https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf#page=15) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Legal Services Commission - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:57:37.105720+00:00\n**Entity ID**: S-SA-020\n**Entity type**: Statutory Authority\n**Jurisdiction**: SA\n**Portfolio**: Justice\n**Website**: https://lsc.sa.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 5 |\n| other-pdfs | 5 |\n| pages | 15 |\n| strategies | 2 |\n\n## Executive Readout\n\n### Purpose\n\n- This includes reporting on:\nThe National Legal Assistance Partnership Agreement\n2020–25 (NLAP Agreement) commenced on 1 July 2020.\n• the proportion of legal representation services\nThe majority of our Commonwealth funding is received under\ndelivered to the national priority client groups\nthis Agreement.\n• the number of legal representation services provided\nThe stated objective of the Agreement is:\nand the percentage of those services where clients\nTo contribute to integrated, efficient, effective and were financially disadvantaged\nappropriate legal assistance services which are focussed\n• the number of legal assistance services provided\non improving outcomes and keeping the justice system\nto individuals disaggregated by service type and\nwithin reach for vulnerable people facing disadvantage,\nprimary law type\nwithin available resources.\n Source: `annual-reports/2023-24.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf)`\n- Consultancies with a contract value below $10 000 each\nConsultancy Purpose $ Actual\npayment\nAll consultancies below WHS consulting, Remote and isolated work procedure, $6 300 (combined total)\n$10,000 each - combined WHS and IM policy, Research council risk assessment and\nfinalising risk assessment\nConsultancies with a contract value above $10 000 each\nConsultancy Purpose $ Actual\npayment\nOZ-Train Pty Ltd Consultancy to develop strategic plan $50 700\nColmar Brunton Pty Ltd Consultancy for amica market sizing and user shadow research $66 450\nFinity Consulting Pty Ltd Independent review of proposed changes to fee scale $20 000\nBee Squared Consulting Consultancy for modernisation project for grants, practice $95 000\nLtd management and data warehousing.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [Page 77]\nIn 2021-22 we consulted with the following community Through the unique and extensive experience of our staff\nlegal services: in criminal, family, and civil law we are able to assist\nstakeholders and the community in developing policy and\n• Aboriginal Legal Rights Movement\ndriving law reform relevant to justice issues.\n• Community Legal Centres Australia\nIn the course of 2021-22 the expertise of Legal Services\n• Family Violence Legal Service Aboriginal\nCommission lawyers was sought by a number of national\nCorporation\nbodies, including the following:\n• JusticeNet SA and the Australian Pro\n• Australian Bureau of Statistics\nBono Centre\n• Australian Institute of Family Studies\n• National Aboriginal and Torres Strait Islander\n• Law Council of Australia\nLegal Services\n• National Legal Aid\n• Southern Community Justice Services\n• National Legal Aid Committees and Working\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 99]\nConsultancies with a contract value below $10 000 each\nConsultancy Purpose $ Actual\npayment\nAll consultancies below Various $14 550\n$10,000 each – combined (combined total)\nConsultancies with a contract value above $10 000 each\nConsultancy Purpose $ Actual\npayment\nCindy Flower Consulting Change Management coaching, advices, and implementation $23 663\nwork and recommendations pertaining to the GPMS project\nContractors\nLegal Services publishes contract details in accordance with the State government’s Contract Disclosure Policy.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n\n### Role and Functions\n\n- [Page 3]\nContents\nChairperson’s letter to the Attorney-General 04\nOverview – Who We Are & What We Do 06\nOur Year 11\nHighlights 2020-21 12\nDirector’s Report 14\nSnapshot of Services 17\nOur Clients 19\nClient Services 27\nPrevention and Early Intervention Services 29\nCommunity Legal Education 29\nLegal Information, Advice and Legal Task 34\nCourt Based Services 41\nCriminal Law Duty Solicitor Service 41\nFamily Advocacy and Support Service 44\nCivil Law Court and Tribunal Service 46\nFamily Dispute Resolution Services 48\nLawyer Assisted Family Dispute Resolution 48\nAI Assisted Family Dispute Resolution - amica 50\nLegal Representation 51\nGrants of Aid for Legal Representation 51\nCriminal Law 54\nFamily Law 58\nChild Protection 62\nCivil Law 65\nOur Performance 67\nSnapshot of Financial Performance 69\nReporting 70\nAgreements with Government 70\nReporting against our Statutory Functions 71\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [Page 86]\nLSC Annual Report 2020-21\nStaff\nAs at 30 June 2021, Legal Services employed 198 people Legal practitioners and other staff also regularly\n(both legal and non-legal) to carry out its functions under attend external continuing legal education seminars\nthe Act.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [Page 3]\nContents\nIntroduction 01\nChairperson’s letter to the Attorney-General 01\nOverview – Who we are & what we do 03\nOur Year 08\nHighlights 2021-22 09\nDirector’s Report 11\nSnapshot of Services 14\nOur Clients 16\nClient Services 25\nPrevention and Early Intervention Services 27\nCourt Based Services 36\nFamily Dispute Resolution Services 42\nLegal Representation 45\nSpecifically Funded Programs 57\nOur Performance 66\nSnapshot of Financial Performance 67\nReporting 68\nPartnerships 76\nManagement of Our Organisation 78\nCorporate Governance 79\nStaff 82\nSupport Services 89\nQueries and Complaints 90\nLegislative Compliance 91\nOur Finances 93\nFinancial Statements 94\nAppendix 125\nState Expensive Criminal Cases Funding Agreement 126\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 3]\nContents\nChairperson’s letter to the Attorney-General 04\nOverview – Who we are and what we do 06\nOur Year 09\nHighlights 2022-23 10\nDirector’s Report 12\nSnapshot of Services 15\nOur Clients 17\nClient Services 43\nPrevention and Early Intervention Services 44\nCourt Based Services 52\nFamily Dispute Resolution Services 57\nLegal Representation 60\nSpecial Purpose Programs 71\nOur Performance 81\nSnapshot of Financial Performance 82\nReporting 83\nPartnerships 92\nManagement of Our Organisation 95\nCorporate Governance 96\nEmployees 99\nSupport Services 106\nQueries and Complaints 108\nLegislative Compliance 110\nFinances 112\nFinancial Statements 116\nAppendix 143\nState Expensive Criminal Cases Funding Agreement 144\n3\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- Legal representation and duty lawyer\nduties under the laws of the Commonwealth or the\nservices are provided by both inhouse lawyers and 487\nState; and\nexternal lawyers who have been accepted onto our General\n‒ (g) inform the public by advertisement or other means\nPanel of legal practitioners.\nof the services provided by the Commission, and the\nFive Commissioners, four appointed by the Governor on\nconditions upon which those services are provided;\nthe nomination of the Attorney-General, and the Director,\nand\ndetermine the strategic priorities and set the direction of\n‒ (h) co-operate and make reciprocal arrangements\nthe organisation.\nwith persons administering schemes of legal\nDelivering more than 155,000 legal assistance services this\nassistance in other States and Territories of the\nfinancial year, the organisation plays a vital role in the justice\nCommonwealth or elsewhere; and\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- Strategic review of Legal Services’\noperations The finalised new structure includes:\n• a new role of Director, Strategy and Partnerships, with\nOn commencing in the role, the Executive Leadership\nthat role and the Directors of the Criminal, Family, and\nteam and I undertook a strategic review of Legal Services’\nCivil Law Divisions now included on the Executive\noperations to inform a new Strategic Framework, and to\nLeadership team\nensure the organisation remains positioned to respond to the\nchanging needs and expectations of our clients and the South • the Grants section and the policy, compliance and\nAustralian community. complaints functions moving to the new Strategy and\nPartnerships Division, and\nThis new Strategic Framework December 2024 to December\n2025 sets out our priorities as aligned with the following • amica and the Community Legal Education function\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n\n### Strategic Priorities\n\n- [Page 21]\nNumber and type of service provided to each priority client group – 2020-21\nPriority Client Group Grant of aid Duty Lawyer Service Advice Appointment Total\nReceives a government benefit 14 312 9 435 7 106 30 853\nUnder 25 years of age 4 370 2 843 954 8 167\nCulturally and linguistically diverse 1 639 1 806 4 244 7 689\nDisability or mental illness 4 280 3 335 1 145 8 760\nLives in regional or remote SA 3 095 2 073 1 046 6 214\nIn custody 5 299 2 803 294 8 396\nAboriginal or Torres Strait Islander 3 836 2 898 425 7 159\nVictim of family violence 1 491 657 2 979 5 127\nOlder people 432 539 1 405 2 376\nRequires an interpreter 564 525 1 389 2 478\nNumber of services (grant of aid, duty lawyer service or advice appointment) to a priority\nclient compared to services to a client who does not fall within a priority group\nServices to a priority client Other\nGrant of aid 18 325 420\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [Page 22]\nLSC Annual Report 2020-21\nServices accessed by priority clients Culturally and linguistically diverse\n(CALD) clients\nTo improve access to services for clients from culturally\nand linguistically diverse backgrounds–\nGrant of Aid\n30%\n44% Advice Appointment • written legal information is provided and\ndistributed in community languages\nDuty Lawyer Service\n26%\n• video community announcements explaining how\nto contact us for legal advice are available in Farsi,\nLiberian English, Nepali, Pashto, Sierra Leone Krio,\nSudanese, Arabic and Swahili\nStrategies to improve services, and access to services, for\n• audio announcements in Arabic, Dari, Dinka,\npeople who fall within priority client groups are regularly\nHindi, Mandarin, Nepali, Pashto, Swahili, and\nreviewed.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- During the financial year Legal a) the proportion of legal representation services\nServices met its obligations to report in relation to delivered to the national priority client groups\neach agreement. b) the number of legal representation services and\nthe percentage of those services where clients\nNational Legal Assistance\nwere financially disadvantaged\nPartnership Agreement 2020-25 c) the number of legal assistance services provided\nto individuals disaggregated by service type and\nThe National Legal Assistance Partnership Agreement\nprimary law type\n2020-25 (NLAP) commenced on 1 July 2020.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- Of the clients who received a grant of aid for legal\nrepresentation, a legal advice appointment or a court\nbased legal service during 2021-22, the following\npercentage fell within the NLAP priority client groups–\nNLAP Priority Client Group\nReceives a government benefit 63%\nChild or young person (≤ 24 years) 18%\nDisability or mental illness - self identified 17%\nCulturally and linguistically diverse* 16%\nIn custody 15%\nVictim of family violence - self identified 14%\n(80% experiencing family violence in family\nlaw representation matters (lawyer assessed))\nLives in regional or remote South Australia 14%\nAboriginal and Torres Strait Islander people 13%\nOlder person (≥65 years or >50 years for 7%\nAboriginal and Torres Strait Islander people)\nRequires an interpreter 4%\n*Based on country of birth.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 21]\nNumber and type of service provided to each priority client group – 2021-22\nGrant of aid Duty Lawyer Advice Total\nPriority Client Group\nService Appointment\nReceives a government benefit 12 397 8 734 8 224 29 355\nUnder 25 years of age 4 170 2 872 1 259 8 301\nDisability or mental illness 4 106 3 146 1 527 8 779\nCulturally and linguistically diverse 1 367 1 696 4 189 7 252\nIn custody 5 545 3 740 261 9 546\nVictim of family violence 1 416 764 3 846 6 026\nLives in regional or remote SA 2 731 1 791 1 379 5 901\nAboriginal and Torres Strait 3 761 2 842 628 7 231\nIslander people\nOlder people (65+ years of age or 393 364 1 806 2 563\n50+ for Aboriginal and Torres Strait\nIslander people)\nRequires an interpreter 544 535 1 308 2 387\nNumber of services (grant of aid, duty lawyer service or advice appointment) to a priority\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [pages 21,22,23,24]\nnd linguistically diverse 1 367 1 696 4 189 7 252\nIn custody 5 545 3 740 261 9 546\nVictim of family violence 1 416 764 3 846 6 026\nLives in regional or remote SA 2 731 1 791 1 379 5 901\nAboriginal and Torres Strait 3 761 2 842 628 7 231\nIslander people\nOlder people (65+ years of age or 393 364 1 806 2 563\n50+ for Aboriginal and Torres Strait\nIslander people)\nRequires an interpreter 544 535 1 308 2 387\nNumber of services (grant of aid, duty lawyer service or advice appointment) to a priority\nclient compared to services to a client who does not fall within a priority group\nServices to a priority client Other\nGrant of aid 16 668 448\nDuty lawyer service 12 131 760\nAdvice appointment 12 316 2 010\nTotal 41 115 3 218\n% of services to priority clients\n97% 3%\n94% 6%\nPriority Other\n86% 14% Client\n18\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 31]\nLegal Services Commission CLE programs focus on Legal education community talks and events–\nthe following client priority groups: These sessions are provided for professionals,\ncommunity support workers and the public on a\n• new migrants\nvariety of legal topics including–\n• young people\n• Getting Legal Help\n• older people\n• Advance Care Directives, Wills and Powers of\n• people with disability Attorney (personal decision making)\n• community workers • Family Law.\n• women\nSpecific sessions during 2021-22 included\n• people experiencing family violence.\npresentations to–\nThese priority client groups were identified in the National\n• young Afghan students as part of the\nLegal Assistance Partnership Agreement (2020-25) and\nAustralian Refugee Association’s Stronger\nthe 2012 Legal Australia Wide Survey as being amongst\nMen Program with a men’s behaviour\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- Legal representation and duty lawyer\nduties under the laws of the Commonwealth or the\nservices are provided by both inhouse lawyers and 487\nState; and\nexternal lawyers who have been accepted onto our General\n‒ (g) inform the public by advertisement or other means\nPanel of legal practitioners.\nof the services provided by the Commission, and the\nFive Commissioners, four appointed by the Governor on\nconditions upon which those services are provided;\nthe nomination of the Attorney-General, and the Director,\nand\ndetermine the strategic priorities and set the direction of\n‒ (h) co-operate and make reciprocal arrangements\nthe organisation.\nwith persons administering schemes of legal\nDelivering more than 155,000 legal assistance services this\nassistance in other States and Territories of the\nfinancial year, the organisation plays a vital role in the justice\nCommonwealth or elsewhere; and\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- [Page 23]\n2022-23 Grants of Aid–Regional and Rural Priority Clients\nFlinders Ranges\nCeduna\nPort\nOrroroo/\nAugusta\nStreaky Bay Carrieton\nMount\nRemarkable Peterborough The National Legal Assistance Partnership Agreement\nUIA NLAP Priority Client Group\nWudinna\nKimba 2020-25 (NLAP), under which we receive Commonwealth\nWhyalla\nNorthern Receives a government benefit 61%\nPort Areas funding, identifies groups of people who, because of particular\nPirie Child or young person (≤ 24 years) 18%\nFranklin characteristics, experience greater disadvantage than others\nElliston Cleve Harbour Bar W un e g s a t Goyder Disability or mental illness - self identified 18%\nwhen dealing with legal issues or accessing legal assistance.\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- People who\nPeninsula Barmera (80% of clients who received a grant of aid for\nMallala Light Mid fall within these groups are considered to be priority clients legal representation in a family law matter had\nYorke Murray Loxton\nPort Peninsula Barossa Waikerie and our services are targeted accordingly.\nexperience family violence (lawyer identified))\nLincoln\nKaroonda Of the clients who received a grant of aid for legal Lives in regional or remote South Australia 14%\nEast Murray\nMurray Aboriginal and Torres Strait Islander people 15%\nrepresentation, a legal advice appointment or a court based\nMount Bridge\nBarker Older person (≥65 years or >50 years for 6%\nlegal service during 2022-23, the following percentage fell\nYankalilla Alexandrina So M u a th ll e e r e n Aboriginal and Torres Strait Islander people)\nwithin NLAP priority client groups:\nRequires an interpreter 5%\nVictor\nHarbor Coorong\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- [Page 69]\nSnapshot of Financial Performance\nLegal Services ended the 2020-21 financial year with a consolidated comprehensive result of $3,050,000 surplus.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- The increase in judicial capacity\nand the move to nationalising the court have meant\n2019-20 2020-21 2021-22\nthat more court matters are being listed and, as a result,\nAssigned 2 265 2 042 1 738\npractitioners coordinating multiple court attendances,\nexternally\nsome of which may be in person and some of which may\nAssigned 686 602 564\nbe online.\ninhouse\nThe new practice directions and court events and Total 2 951 2 644 2 302\nprocesses has increased the work required early in a\nmatter.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 70]\nLSC Annual Report 2021-22\nSnapshot of\nFinancial Performance\nThe 2021-22 financial year ended with a consolidated\ncomprehensive result of $19,719,000.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- This is achieved under section 18A of\nIn 2021-22 the State government provided funding\nthe Legal Services Commission Act 1977 which provides that\nof $49.6 million.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 82]\nSnapshot of Financial\nPerformance\nThe 2022-23 financial year ended with a consolidated\ncomprehensive result of $12,116,000 deficit.\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- Agreement as we had sufficient carryover funds from\nThe Legal Services Commission completed the 2022-23\n2021-22.\nfinancial year with a consolidated comprehensive result of\nA further $11.1 million was received from the Law Society\n$12.1 million deficit.\npursuant to sections 56 and 57A of the Legal Practitioners Act\n1981.\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- [Page 49]\nSnapshot of Financial\nPerformance\nThe 2023–24 financial year ended with a consolidated\ncomprehensive result of $15,501,000 surplus.\n Source: `annual-reports/2023-24.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf)`\n- In addition, the Legal Services completed the 2023–24 financial year with a\nCommonwealth Government provided $9.5 million in funding consolidated comprehensive result of $15.5 million surplus.\ngrants tied to particular services or projects.\n Source: `annual-reports/2023-24.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf)`\n- [Page 51]\nFinancial Performance\nThe 2024-25 financial year ended with a consolidated\ncomprehensive result of a $25,226,000 surplus.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- The State Government also provided $9.0 million in The Legal Services Commission completed the 2024-25\nreimbursements under the State Expensive Criminal Cases financial year with a consolidated comprehensive result of\nFunding Agreement. a $25.2 million surplus.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- [Page 74]\nLegal Services Commission of South Australia\nStatement of Comprehensive Income\nfor the year ended 30 June 2025\nNote 2025 2024\n$’000 $’000\nIncome\nGrants and subsidies 2.1 64 498 59 123\nLegal Practitioners Act 1981 revenues 2.2 22 963 16 998\nStatutory charges 1 731 2 075\nInterest income 2.3 1 735 1 001\nCosts recovered and contributions 2.4 590 347\nOther income 2.5 1 382 926\nTotal income 92 899 80 470\nExpenses\nEmployee related expenses 3.3 27 880 24 931\nPrivate Practitioners services 4.4 27 969 28 267\nSupplies and services 4.1 9 862 10 003\nDepreciation and amortisation 4.2 1 651 1 648\nOther expenses 4.3 311 120\nTotal expenses 67 673 64 969\nNet result 25 226 15 501\nTotal comprehensive result 25 226 15 501\nThe accompanying notes form part of these financial statements.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- [Page 76]\nLegal Services Commission of South Australia\nStatement of Changes in Equity\nfor the year ended 30 June 2025\nRetained Total\nearnings Equity\n$’000 $’000\nBalance at 30 June 2023 34 913 34 913\nNet result for 2023-24 15 501 15 501\nTotal comprehensive result for 2023-24 15 501 15 501\nBalance at 30 June 2024 50 414 50 414\nNet result for 2024-25 25 226 25 226\nTotal comprehensive result for 2024-25 25 226 25 226\nBalance at 30 June 2025 75 640 75 640\nThe accompanying notes form part of these financial statements.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- Other financial assets\n2025 2024\n$’000 $’000\nCurrent\nInvestment with Funds SA at fair value 20 461 8 552\nTotal other financial assets 20 461 8 552\nStatutory charge receivables\n2025 2024\n$’000 $’000\nStatutory charge receivables 12 070 11 594\nImpairment loss on Statutory charge receivables (100) (130)\nTotal statutory charge receivables 11 970 11 464\nStatutory charge receivables are raised as a result of Legal Services registering charges over\nproperty owned by some recipients of legal aid to secure legal costs owed on cases undertaken and\nare reported at amounts due.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- [pages 88,89,90,91,92,93,94,95,96,97,98,99,100,101,102,103]\nreceivables 12 070 11 594\nImpairment loss on Statutory charge receivables (100) (130)\nTotal statutory charge receivables 11 970 11 464\nStatutory charge receivables are raised as a result of Legal Services registering charges over\nproperty owned by some recipients of legal aid to secure legal costs owed on cases undertaken and\nare reported at amounts due.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $49.6 million, 49.6 million | This is achieved under section 18A of\nIn 2021-22 the State government provided funding\nthe Legal Services Commission Act 1977 which provides that\nof $49.6 million. | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n| $11.1 million, $12.1 million, 11.1 million, 12.1 million | Agreement as we had sufficient carryover funds from\nThe Legal Services Commission completed the 2022-23\n2021-22.\nfinancial year with a consolidated comprehensive result of\nA further $11.1 million was received from the Law Society\n$12.1 million deficit.\npursuant to sections 56 and 57A of the Legal Practitioners Act\n1981. | `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)` |\n| $9.5 million, $15.5 million, 9.5 million, 15.5 million | In addition, the Legal Services completed the 2023–24 financial year with a\nCommonwealth Government provided $9.5 million in funding consolidated comprehensive result of $15.5 million surplus.\ngrants tied to particular services or projects. | `annual-reports/2023-24.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf)` |\n| $800 million, 800 million | [pages 11,12,13,14,15,16]\nhip (NAJP) 2025-2030,\nas well as the opportunity to further enhance functionality to\nwhich delivered a critical increase in funding to the\nempower people in priority areas of law, and improve access\nlegal assistance sector of $800 million over five years\nto justice.\nfrom 2025-26. | `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)` |\n| $9.0 million, $25.2 million, 9.0 million, 25.2 million | The State Government also provided $9.0 million in The Legal Services Commission completed the 2024-25\nreimbursements under the State Expensive Criminal Cases financial year with a consolidated comprehensive result of\nFunding Agreement. a $25.2 million surplus. | `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)` |\n| $800 million, 800 million | This provides certainty\nNational Access to Justice Partnership (NAJP) 2025-2030,\nas well as the opportunity to further enhance functionality to\nwhich delivered a critical increase in funding to the\nempower people in priority areas of law, and improve access\nlegal assistance sector of $800 million over five years\nto justice.\nfrom 2025-26. | `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)` |\n| $22 , $24 , $437 , $287 , $148 , $5 | The 2020-21 financial statements record the following:\nIncome\nCommonwealth government core funding and specific grants $22 514 000\nState government core funding and specific grants $24 591 000\nReimbursement under the State Expensive Criminal Cases Funding Agreement (see Appendix) $437 000\nReimbursement under the Commonwealth Expensive Criminal Cases Funding Agreement $287 000\nFunding from the Law Society of South Australia pursuant to the Legal P | `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)` |\n| $0 , $59 , $60 , $74 , $75 , $94 | Employee numbers, status and gender at 30 June 2021\nNumber of employees Total\nPersons 198\nFull-time equivalent 186.66\nGender % Persons % FTE’s\nMale 23.74 24.80\nFemale 76.26 75.20\nNumber of persons during the 2020-21 financial year who–\n• separated from Legal Services – 24\n• were recruited to Legal Services – 38\nNumber of persons at 30 June 2021 on leave without pay – 4\nNumber of employees by salary bracket\nSalary bracket Male Female Total\n$0 - $5 | `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)` |\n| $24\nmillion, 24\nmillion | The large surplus in 2021-22 is attributable\nto the advance payment of the State’s 2022-23 funding, with $24\nmillion paid to the Commission in June 2022. | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n| $22 , $49 , $763 , $650 , $347 , $2 | The 2021-22 financial statements record the following:\nIncome–\nCommonwealth government core funding and specific grants $22 694 000\nState government core funding and specific grants $49 622 000\nReimbursement under the State Expensive Criminal Cases Funding $763 000\nAgreement (see Appendix)\nReimbursement under the Commonwealth Expensive Criminal Cases $650 000\nFunding Agreement\nFunding from the Law Society of South Australia pursuant to the Legal | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n| $0 , $59 , $60 , $74 , $75 , $94 | [Page 87]\nEmployee numbers, status and gender at 30 June 2021\nNumber of employees Total\nPersons 236\nFull-time equivalent 219.13\nGender % Persons % FTE’s\nMale 23.74 24.80\nFemale 76.26 75.20\nNumber of persons during the 2021-22 financial year who–\nseparated from the organisation – 42\nwere recruited to the organisation – 89\nNumber of persons at 30 June 2022 on leave without pay – 11\nSalary bracket Male Female Total\n$0 - $59 999 4 16 20\n$60 000 - $74 | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n| $1,077,805 , $17.7 million, $17.4 million, 17.7 million, 17.4 million | During 2021-22 the Legal Services\nThe Commonwealth government, through the\nCommission recovered $1,077,805 in statutory charges, and\nNational Legal Assistance Partnership Agreement\nimposed charges in 172 matters, a slight increase from 170\n2020-25 (NLAP) provided funding of $17.7 million, an\nin 2020-21.\nincrease from $17.4 million in 2020-21. | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n| $56.8 million, $50.2 million, 56.8 million, 50.2 million | Total operating expenditure for 2021-22 was $56.8 million,\nState government funding is largely used for State up from $50.2 million in 2020-21. | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n| $24.3 million, $21.9 million, 24.3 million, 21.9 million | The income payments totaled $24.3 million, up from $21.9 million in\nfrom the Law Society is also used for State law related 2020-21.\nmatters. | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n| $19.7 million, 19.7 million | Commonwealth funding is mostly used for\nThe Legal Services Commission completed the 2021-22\nmatters involving family law or Commonwealth\nfinancial year with a consolidated comprehensive surplus\ncriminal law.\nresult of $19.7 million. | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n| $10,796,000 | The deficit created by this timing issue is offset\nby a significant increase in statutory interest revenue of\n$10,796,000 pursuant to the Legal Practitioners Act 1981 in\n2022-23. | `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)` |\n| $10,796,000 | [pages 82,83,84]\nincrease in statutory interest revenue of\n$10,796,000 pursuant to the Legal Practitioners Act 1981 in\n2022-23. | `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)` |\n| $0 , $59 , $60 , $74 , $75 , $94 | [Page 101]\nEmployees as at 30 June 2023\nNumber of employees Total\nPersons 222\nFull-time equivalent 208.43\nGender % Persons % FTE’s\nMale 27.48% (61) 28.40% (59.20)\nFemale 73.31% (161) 71.60% (149.23)\nNumber of persons during the 2022-23 financial year who–\nseparated from the organisation – 64\nwere recruited to the organisation – 54\nNumber of persons at 30 June 2023 on leave without pay – 15\nNumber of employees by salary bracket\nSalary bracket Male | `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)` |\n| $3,050,000 | [Page 69]\nSnapshot of Financial Performance\nLegal Services ended the 2020-21 financial year with a consolidated comprehensive result of $3,050,000 surplus. | `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)` |\n| $19,719,000 | [Page 70]\nLSC Annual Report 2021-22\nSnapshot of\nFinancial Performance\nThe 2021-22 financial year ended with a consolidated\ncomprehensive result of $19,719,000. | `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)` |\n\n## Key Achievements\n\n- [Page 10]\nHighlights 2023–2 4\nSome of our Achievements\nDelivered more than 160,000 legal assistance services.\n Source: `annual-reports/2023-24.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf)`\n- [Page 8]\nHighlights 202 4–25\nSome of our Achievements\nDelivered more than 160,000 legal assistance services to\nsupport the South Australian community.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- [Page 12]\nLSC Annual Report 2020-21\nHighlights 2020-21\nSome of our Achievements\n1\nDevelopment of Strategic\nPlan 2021-2024\n2 Successfully meeting the challenges of\nongoing delivery of services through\nCOVID and lockdowns\nSuccessful continued operation\n3\nand extended funding for four legal\nassistance schemes designed to assist\nwomen at risk of family violence\n554 private and inhouse panel\n4\npractitioners located throughout\nSouth Australia available to\nprovide legal representation\n5 Successful first year of the new\nNational Legal Assistance Partnership\nAgreement (2020-25)\n6\nDelivery of more than 145,500 legal\nassistan1c6e% se inrvcriceeFaissrset ipnr itzhee a nt uthme bneart ioonf afal imTnileyw dsi sApwuatred rse solutions\nconferences, whfiolsrt o mura PinhtoationLiengga al sne r8v5ic%e settlement rate\n12\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [Page 12]\nLSC Annual Report 2021-22\nHighlights 2021-22\nSome of our Achievements\nAppointment of a new Chairperson of the Legal\n1\nServices Commission – Peter Slattery, respected\nAdelaide lawyer and co-founder of the National law\nfirm Johnson Winter & Slattery.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [pages 12,13,14]\nl Report 2021-22\nHighlights 2021-22\nSome of our Achievements\nAppointment of a new Chairperson of the Legal\n1\nServices Commission – Peter Slattery, respected\nAdelaide lawyer and co-founder of the National law\nfirm Johnson Winter & Slattery.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 10]\nHighlights 2022-23\nSome of our Achievements\n1\nDelivery of more than 155,000 legal assistance services.\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- [Page 3]\nContents\nChairperson’s letter to the Attorney-General 04\nOverview – Who We Are & What We Do 06\nOur Year 11\nHighlights 2020-21 12\nDirector’s Report 14\nSnapshot of Services 17\nOur Clients 19\nClient Services 27\nPrevention and Early Intervention Services 29\nCommunity Legal Education 29\nLegal Information, Advice and Legal Task 34\nCourt Based Services 41\nCriminal Law Duty Solicitor Service 41\nFamily Advocacy and Support Service 44\nCivil Law Court and Tribunal Service 46\nFamily Dispute Resolution Services 48\nLawyer Assisted Family Dispute Resolution 48\nAI Assisted Family Dispute Resolution - amica 50\nLegal Representation 51\nGrants of Aid for Legal Representation 51\nCriminal Law 54\nFamily Law 58\nChild Protection 62\nCivil Law 65\nOur Performance 67\nSnapshot of Financial Performance 69\nReporting 70\nAgreements with Government 70\nReporting against our Statutory Functions 71\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- People in prison who\nIn addition, free legal seminars were run online\nwish to make a submission are also assisted.\nand at all three clinic locations to promote public\nDuring 2020-21– awareness of the measures that can be taken to\nprepare for, mitigate losses from, future bushfires.\n• Legal Services staff visited Port Augusta,\nWhyalla and Port Pirie to provide legal Over the course of the financial year, 17\ninformation and advice about the Royal community legal education sessions were held,\nCommission 80 legal advice services provided and 23 legal\n• on-site information and advice was tasks completed.\nprovided to those attending the public\nhearing of the Disability Royal Commission\nin Adelaide\n• 40 CLE activities and 33 legal advice\nsessions were provided.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- During the financial year Legal a) the proportion of legal representation services\nServices met its obligations to report in relation to delivered to the national priority client groups\neach agreement. b) the number of legal representation services and\nthe percentage of those services where clients\nNational Legal Assistance\nwere financially disadvantaged\nPartnership Agreement 2020-25 c) the number of legal assistance services provided\nto individuals disaggregated by service type and\nThe National Legal Assistance Partnership Agreement\nprimary law type\n2020-25 (NLAP) commenced on 1 July 2020.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [Page 3]\nContents\nIntroduction 01\nChairperson’s letter to the Attorney-General 01\nOverview – Who we are & what we do 03\nOur Year 08\nHighlights 2021-22 09\nDirector’s Report 11\nSnapshot of Services 14\nOur Clients 16\nClient Services 25\nPrevention and Early Intervention Services 27\nCourt Based Services 36\nFamily Dispute Resolution Services 42\nLegal Representation 45\nSpecifically Funded Programs 57\nOur Performance 66\nSnapshot of Financial Performance 67\nReporting 68\nPartnerships 76\nManagement of Our Organisation 78\nCorporate Governance 79\nStaff 82\nSupport Services 89\nQueries and Complaints 90\nLegislative Compliance 91\nOur Finances 93\nFinancial Statements 94\nAppendix 125\nState Expensive Criminal Cases Funding Agreement 126\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- Highlights and Achievements\nIn the 2021-22 federal budget, handed down in May 2021, we received additional funding for a number of specific\nservices, including support for people with mental health conditions to access the justice system, an extension of\nFASS funding for a further three years and to establish a new health justice partnership at the Women’s and\nChildren’s hospital.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 31]\nLegal Services Commission CLE programs focus on Legal education community talks and events–\nthe following client priority groups: These sessions are provided for professionals,\ncommunity support workers and the public on a\n• new migrants\nvariety of legal topics including–\n• young people\n• Getting Legal Help\n• older people\n• Advance Care Directives, Wills and Powers of\n• people with disability Attorney (personal decision making)\n• community workers • Family Law.\n• women\nSpecific sessions during 2021-22 included\n• people experiencing family violence.\npresentations to–\nThese priority client groups were identified in the National\n• young Afghan students as part of the\nLegal Assistance Partnership Agreement (2020-25) and\nAustralian Refugee Association’s Stronger\nthe 2012 Legal Australia Wide Survey as being amongst\nMen Program with a men’s behaviour\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- [Page 61]\nActions Outstanding from previous audits as at June 2025\nReport Q1 Q2 Q3 Q4\nAudit Engagement\nDate (Jul-Sep 24) (Oct-Dec 24) (Jan–Mar 25) (Apr–Jun 25)\nIT Disaster Recovery Nov 24 Total # Actions\nAudit % Complete % In Progress Status\nActions in Progress\nProcurement Review Nov 24 Audit Office of SA Interim 4 75% 1 25% 1 x Long Term Project\nAudit 19/20\nGrants and Practitioner File Audit\nFeb 25 Segregation of Duties 2020 7 86% 1 14% 1 x Long Term Project\nProgram Review\nClient Contributions 2022 5 80% 1 20% 1 x Long Term Project\nData Breach Response Test /\nAug 25\nCyber Breach Simulation Workforce and Succession 3 0% 3 100% 3 x medium priority\nPlanning 2023\nProcurement & Contract\nAug 25\nManagement (External Review) 8 25% 7(1*) 75% 2 x high priority, 4 x\nData Breach Readiness 2024 moderate priority and 2\nPractitioner File Audit Quarterly\nx low priority\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- [Page 12]\nLSC Annual Report 2020-21\nHighlights 2020-21\nSome of our Achievements\n1\nDevelopment of Strategic\nPlan 2021-2024\n2 Successfully meeting the challenges of\nongoing delivery of services through\nCOVID and lockdowns\nSuccessful continued operation\n3\nand extended funding for four legal\nassistance schemes designed to assist\nwomen at risk of family violence\n554 private and inhouse panel\n4\npractitioners located throughout\nSouth Australia available to\nprovide legal representation\n5 Successful first year of the new\nNational Legal Assistance Partnership\nAgreement (2020-25)\n6\nDelivery of more than 145,500 legal\nassistan1c6e% se inrvcriceeFaissrset ipnr itzhee a nt uthme bneart ioonf afal imTnileyw dsi sApwuatred rse solutions\nconferences, whfiolsrt o mura PinhtoationLiengga al sne r8v5ic%e settlement rate\n12\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [Page 60]\nReport Q1 Q2 Q3 Q4\nAudit Engagement\nDate (Jul-Sep 24) (Oct-Dec 24) (Jan–Mar 25) (Apr–Jun 25)\nIT Disaster Recovery Nov 24\nProcurement Review Nov 24\nGrants and Practitioner File Audit\nFeb 25\nProgram Review\nData Breach Response Test /\nAug 25\nCyber Breach Simulation\nProcurement & Contract\nAug 25\nManagement (External Review)\nPractitioner File Audit Quarterly\nFinancial Management\nAug-24\nCompliance Program (FMCP)\nUser Access Reviews Aug-24\nInternal Audit Key\nPlanning Fieldwork ACRC Reporting Management Reporting Audit on Hold\nThe Audit, Risk and Compliance Committee received\ninternal audit reports on IT Disaster Recovery Review and\nProcurement Review, completing the 2023-24 Internal Audit\nprogram.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- [Page 59]\nThe following persons also regularly attend meetings: A co-sourced model was used for the delivery of the Internal\nAudit Program in 2024-25, with Scyne Advisory engaged to\n• Chief Operating Officer\nprovide Legal Services with internal audit services.\n• Manager, Finance\nInternal Audits conducted during 2024-25\n• Manager, Corporate Services\nLegal Services operates a risk-based Internal Audit Plan,\n• Team Leader, Information Management and Governance\nwhere audits are conducted to provide assurance on risks\n• Representatives from the Audit Office of South Australia; identified.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- She\n• Accommodation Committee\ncurrently remains actively involved with the State\ngovernment as a member of advisory committees. • Audit, Compliance and Risk Committee\n• Lucinda Byers LLB, 28 August 2019 – 11 April 2022 • Budget Committee\nWhilst a member of the Commission Lucinda was • GPMS Project Governance Committee\nSpecial Legal Counsel to the Crown Solicitor.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- For people facing the complex\nlawyer Total\naid appointment\nservice challenges of resettling in Australia, legal education\n1 416 1 685 4 355 7 456 promoting awareness of rights and responsibilities under\nAustralian law, and information about accessing legal\nType of service accessed by CALD clients services, can significantly reduce the risks of hardship and\nsocial isolation.\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- [pages 56,57,58,59]\ne consists of:\nrisk management strategies and actions taken.\n• the Chairperson\nThe financial management of the organisation is in\n• the Director accordance with applicable Australian Accounting Standards,\nTreasurer’s Instructions and Accounting Policy Statements.\n• a Legal Services employee\nAdditionally, a Financial Management Compliance Program,\n• two members nominated by the Law Society, and and accounting procedures and policies, are maintained and\nregularly reviewed in conjunction with the external auditors,\n• two members nominated by the South Australian\ninternal audit and the Audit, Compliance and Risk Committee.\n Source: `annual-reports/2023-24.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf)`\n- During the year, the Committee maintained oversight over\nkey Legal Services’ risks, including regular review of the\nEnterprise Risk Register, identifying any new or emerging\nTerm and\nName Role Total Number of Meetings Attended\nPeriod risks, monitoring key risk issues (e.g. cyber security) and\nMs Debra Contala FCPA Chair 3/3 ensuring that key projects had appropriate strategies in place\nMs Stephanie Halliday LLB Commissioner 3/3 to mitigate risks.\n Source: `annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)`\n- [Page 76]\nLSC Annual Report 2020-21\nPublic Benefit\nThrough the unique and extensive experience of Legal • SALRI inquires into Powers of Attorney and into\nServices staff in criminal, family and civil law we are able Common Law Forfeiture\nto assist stakeholders and the community in developing • Inquiry by the Commissioner for Consumer Affairs\npolicy and driving law reform relevant to justice issues. into Renting with Pets\nIn 2020-21 this involved participating in forums, • Review of the South Australian Retirement\ninquiries, consultations and reviews undertaken by Villages Act 1987.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- Consultancies with a contract value below $10 000 each\nConsultancy Purpose $ Actual\npayment\nAll consultancies below WHS consulting, Remote and isolated work procedure, $6 300 (combined total)\n$10,000 each - combined WHS and IM policy, Research council risk assessment and\nfinalising risk assessment\nConsultancies with a contract value above $10 000 each\nConsultancy Purpose $ Actual\npayment\nOZ-Train Pty Ltd Consultancy to develop strategic plan $50 700\nColmar Brunton Pty Ltd Consultancy for amica market sizing and user shadow research $66 450\nFinity Consulting Pty Ltd Independent review of proposed changes to fee scale $20 000\nBee Squared Consulting Consultancy for modernisation project for grants, practice $95 000\nLtd management and data warehousing.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [Page 77]\nIn 2021-22 we consulted with the following community Through the unique and extensive experience of our staff\nlegal services: in criminal, family, and civil law we are able to assist\nstakeholders and the community in developing policy and\n• Aboriginal Legal Rights Movement\ndriving law reform relevant to justice issues.\n• Community Legal Centres Australia\nIn the course of 2021-22 the expertise of Legal Services\n• Family Violence Legal Service Aboriginal\nCommission lawyers was sought by a number of national\nCorporation\nbodies, including the following:\n• JusticeNet SA and the Australian Pro\n• Australian Bureau of Statistics\nBono Centre\n• Australian Institute of Family Studies\n• National Aboriginal and Torres Strait Islander\n• Law Council of Australia\nLegal Services\n• National Legal Aid\n• Southern Community Justice Services\n• National Legal Aid Committees and Working\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 99]\nConsultancies with a contract value below $10 000 each\nConsultancy Purpose $ Actual\npayment\nAll consultancies below Various $14 550\n$10,000 each – combined (combined total)\nConsultancies with a contract value above $10 000 each\nConsultancy Purpose $ Actual\npayment\nCindy Flower Consulting Change Management coaching, advices, and implementation $23 663\nwork and recommendations pertaining to the GPMS project\nContractors\nLegal Services publishes contract details in accordance with the State government’s Contract Disclosure Policy.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 23]\n2022-23 Grants of Aid–Regional and Rural Priority Clients\nFlinders Ranges\nCeduna\nPort\nOrroroo/\nAugusta\nStreaky Bay Carrieton\nMount\nRemarkable Peterborough The National Legal Assistance Partnership Agreement\nUIA NLAP Priority Client Group\nWudinna\nKimba 2020-25 (NLAP), under which we receive Commonwealth\nWhyalla\nNorthern Receives a government benefit 61%\nPort Areas funding, identifies groups of people who, because of particular\nPirie Child or young person (≤ 24 years) 18%\nFranklin characteristics, experience greater disadvantage than others\nElliston Cleve Harbour Bar W un e g s a t Goyder Disability or mental illness - self identified 18%\nwhen dealing with legal issues or accessing legal assistance.\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- There is also\nAssigned externally 2 042 1 738 1 854\nan increased focus on children’s safety, and consequently on\nAssigned inhouse 602 564 803\nparental conduct that puts children at risk.\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Be a model legal aid service.\nassistance by the Commission; and\nThe plan adopts the public sector values of–\n‒ (j) make grants to any person or body of persons\n• Service - We proudly serve the community\ncarrying out work that will in the opinion of the\n• Professionalism - We strive for excellence\nCommission advance the objects of this Act; and\n• Trust - We have confidence in the ability of others\n‒ (k) perform such other functions as the Attorney-\nGeneral may direct. • Respect - We value every individual and celebrate\ndiversity\nUnder section 11 of the Act, in performing its functions, the\nLegal Services Commission must– • Collaboration and Engagement - We create\nsolutions together\n• seek to ensure legal assistance is provided in the\nmost efficient and economical manner; and • Honesty and Integrity - We act truthfully,\nconsistently and fairly\n Source: `annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)`\n- The plan adopts the public sector values of–\n• Service: We proudly serve the community\n• Professionalism: We strive for excellence\n• Trust: We have confidence in the ability of others\n• Respect: We value every individual and\ncelebrate diversity\n• Collaboration and Engagement: We create\nsolutions together\n• Honesty and Integrity: We act truthfully,\nconsistently and fairly\n• Courage and Tenacity: We actively pursue\nthe best possible outcomes\n• Sustainability: We work to get the best\nresults for current and future generations of\nSouth Australians.\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- We all adopt the values of service, professionalism, trust,\nrespect, collaboration and engagement, honesty and\nintegrity, courage and tenacity and sustainability.\n Source: `strategies/AboriginalEngagementStrategy_Final.pdf (https://lsc.sa.gov.au/resources/AboriginalEngagementStrategy_Final.pdf)`\n- It was easy to contact the legal service when you 89%\nfirst needed help\nThe service provider listened to your legal problem 93%\nThe service provider helped you understand how to 86%\ndeal with your legal problem\nYou know where to get help if you have another legal 90%\nproblem in the future\nThe service provider met your personal or 76%\ncultural needs\nYou were treated fairly 90%\nYou were informed of everything you had to do 92%\nto get the service\nStaff were knowledgeable and competent 91%\nStaff went the extra mile to make sure you got what 79%\nyou needed\nThe service provider was professional in its dealings 93%\nwith you\nYou would recommend this legal service to 89%\nother people\n24\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 31]\nLegal Services Commission CLE programs focus on Legal education community talks and events–\nthe following client priority groups: These sessions are provided for professionals,\ncommunity support workers and the public on a\n• new migrants\nvariety of legal topics including–\n• young people\n• Getting Legal Help\n• older people\n• Advance Care Directives, Wills and Powers of\n• people with disability Attorney (personal decision making)\n• community workers • Family Law.\n• women\nSpecific sessions during 2021-22 included\n• people experiencing family violence.\npresentations to–\nThese priority client groups were identified in the National\n• young Afghan students as part of the\nLegal Assistance Partnership Agreement (2020-25) and\nAustralian Refugee Association’s Stronger\nthe 2012 Legal Australia Wide Survey as being amongst\nMen Program with a men’s behaviour\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n- [Page 23]\nAboriginal and Torres Strait Islander • access to our lawyer assisted family dispute\n(ATSI) clients resolution program for Aboriginal Legal Rights\nMeasures specifically targeted to assist Aboriginal and Movement clients\nTorres Strait Islander people include– • participation in the Aged Rights Advocacy\nAboriginal Community Safeguarding Network\n• legal representation for clients in the Nunga\n• regular liaison between our community legal\nCourts and the Aboriginal Community Courts\neducation officers and officers from the Aboriginal\n• the provision of a duty lawyer and a social\nLegal Rights Movement to share information\nworker, and representation through a grant of\nand resources\nlegal aid, to assist parties who have matters in\n• cultural awareness training organised for all staff.\nthe Federal Circuit Court Aboriginal and Torres\nStrait Islander Family Law List\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [pages 86,87,88,89,90,91]\nsed on each\nvariety of community organisations.\nindividual’s obligations in relation to workplace behaviour,\nProfessional development for lawyers particularly in relation to discrimination, bullying and\nharassment.\n Source: `annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)`\n- [pages 29,30,31,32,33]\ne sure you got what 79%\nyou needed\nThe service provider was professional in its dealings 93%\nwith you\nYou would recommend this legal service to 89%\nother people\n24\n Source: `annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2020-21.pdf` - annual-reports - https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf\n- `annual-reports/2021-22.pdf` - annual-reports - https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf\n- `annual-reports/2022-23.pdf` - annual-reports - https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf\n- `strategies/LSC_Strategic-20Framework_FINAL-20DEC-202024.pdf` - strategies - https://lsc.sa.gov.au/resources/LSC_Strategic%20Framework_FINAL%20DEC%202024.pdf\n- `strategies/AboriginalEngagementStrategy_Final.pdf` - strategies - https://lsc.sa.gov.au/resources/AboriginalEngagementStrategy_Final.pdf\n- `pages/about.html` - pages - https://lsc.sa.gov.au/FreeLegalHelp\n- `pages/annual-reports-index.html` - pages - https://lsc.sa.gov.au/cb_pages/archivedreports.php\n- `pages/annual-reports-index__00.html` - pages - https://lsc.sa.gov.au/resources/LSC_Annual_Report_23_24.pdf\n- `pages/annual-reports-index__01.html` - pages - https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf\n- `pages/annual-reports-index__02.html` - pages - https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf\n- `pages/annual-reports-index__03.html` - pages - https://lsc.sa.gov.au/resources/LSC_Annual_Report_20201606_Digital_2_.pdf\n- `pages/annual-reports-index__04.html` - pages - https://lsc.sa.gov.au/resources/41st_Annual_Report_2018_to_2019_Legal_Services_Commission_of_SA_ACCESSIBLE.pdf\n- `pages/contact.html` - pages - https://lsc.sa.gov.au/cb_pages/contact.php\n- `pages/homepage.html` - pages - https://lsc.sa.gov.au/\n- `pages/news-latest.html` - pages - https://lsc.sa.gov.au/cb_pages/news/sexual-violence-legal-support-campaign-launch.php\n- `pages/publications-index.html` - pages - https://lsc.sa.gov.au/cb_pages/publications.php\n- `pages/strategies-index.html` - pages - https://lsc.sa.gov.au/cb_pages/strategicframework.php\n- `pages/strategies-index__05.html` - pages - https://lsc.sa.gov.au/cb_pages/strategicframework.php\n- `pages/strategies-index__06.html` - pages - https://lsc.sa.gov.au/cb_pages/aboriginal_engagement_strategy.php\n- `pages/strategies-index__07.html` - pages - https://lsc.sa.gov.au/resources/LSC_Strategic%20Framework_FINAL%20DEC%202024.pdf\n- `other-pdfs/DoNotKnockSticker.pdf` - other-pdfs - https://lsc.sa.gov.au/resources/DoNotKnockSticker.pdf\n- `other-pdfs/EndofLifePlanning.pdf` - other-pdfs - https://lsc.sa.gov.au/resources/EndofLifePlanning.pdf\n- `other-pdfs/MotorVehicleAccidentBooklet.pdf` - other-pdfs - https://lsc.sa.gov.au/resources/MotorVehicleAccidentBooklet.pdf\n- `other-pdfs/PowerofAttorneyBrochure.pdf` - other-pdfs - https://lsc.sa.gov.au/resources/PowerofAttorneyBrochure.pdf\n- `other-pdfs/WillsBrochure.pdf` - other-pdfs - https://lsc.sa.gov.au/resources/WillsBrochure.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Legal Services Commission - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:42:24.551271+00:00\n**Entity ID**: S-SA-020\n**Jurisdiction**: South Australia\n**Portfolio**: Justice\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 27\n- Unique legislation references found: 54\n\n| Type | Count |\n|---|---:|\n| Act | 50 |\n| Regulation | 4 |\n\n## Legislation References\n\n### Legal Services Commission Act 1977\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 31\n**Register search**: https://www.legislation.sa.gov.au/search?query=Legal+Services+Commission+Act+1977\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- rney-General\nAttorney-General’s Department\nLevel 17, 10 Franklin Street\nADELAIDE SA, 5000\nDear Deputy Premier,\nI am pleased to present the Annual Report of the Legal Services Commission for the financial year ending 30 June\n2021, pursuant to section 33 of the Legal Services Commission Act 1977. In compliance with its mandate, the\nLegal Services Commission continues to provide high quality, efficient and economic legal assistance services, with\nexpenditure in line with budget.\nAs with so much else in the previous twelve months, Legal Services Commis\n Source: `annual-reports/2020-21.pages.jsonl`\n- he family\nlaw courts is a fully funded Commonwealth scheme\nReporting Against Our\nwhich is not means or merit tested. Rather, to receive\nStatutory Functions\nassistance under the scheme a client must have been\nsubjected to domestic violence. A client within the\nThe Legal Services Commission Act 1977 establishes our\nscheme receives legal representation for the hearing\nstatutory functions. During the 2020-21 financial year\nin which cross-examination is to occur, including the\neach statutory function was performed as follows:\nnecessary preparatory work for\n Source: `annual-reports/2020-21.pages.jsonl`\n- ommunity organisations, both legal and\nfollowing information:\nnon-legal. This community engagement\n• A description of the structure and function of\npromotes two way communication and\nLegal Services\nfeedback.\nThis information can be found in this report in the\nThe Legal Services Commission Act 1977\nsection headed Overview –Who we are and what\nprovides for a Legal Profession Reference\nwe do.\nCommittee to advise the Commission in\n• How the functions affect members of the public relation to its functions. The Committee\nLegal Services provides legal represe\n Source: `annual-reports/2020-21.pages.jsonl`\n- n courses, the sale of legal kits\nand, most significantly, cost recovery through the imposition\nIn 2020-21 the State government provided funding\nof statutory charges. This is achieved under section 18A of\nof $24,591,000. The State government also provided\nthe Legal Services Commission Act 1977 which provides that\n$437,000 in reimbursements under the State Expensive\na grant of legal assistance may be subject to the condition\nCriminal Cases Funding Agreement. During 2021,\nthat legal assistance costs are secured by a charge on land\nRevenue SA granted\n Source: `annual-reports/2020-21.pages.jsonl`\n- ided funding of $17,445,000, an increase\nto be delivered provide legal assistance services to the\nfrom $16,326,000 in 2019-20. In addition, the\ncommunity and are related to, and enhance, functions\nCommonwealth government provided $5,069,000 in\noutlined in the Legal Services Commission Act 1977.\nfunding grants tied to particular services or projects and\n$287,000 in reimbursements under the Commonwealth Expenditure\nExpensive Criminal Cases Funding Agreement.\nTotal operating expenditure for 2020-21 was $50,215,000,\nA further $148,000 was received from\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Legal Practitioners Act 1981\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 19\n**Register search**: https://www.legislation.sa.gov.au/search?query=Legal+Practitioners+Act+1981\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- rvices delivered this year exceeded that of last year.\nThis year, exceptionally low interest rates have had a significant negative impact (almost $2m) on our income through\nreduced interest distributions from the Law Society of South Australia pursuant to the Legal Practitioners Act 1981.\nThis is of real concern and will have a significant impact on our funding and ability to deliver services, particularly as\ncourt activity and demand for legal aid increases.\nNotwithstanding this impact, during 2020-21 we have worked hard to sustain and, in s\n Source: `annual-reports/2020-21.pages.jsonl`\n- 21\nDirector’s Report 2020-21\nLegal Services has faced another year of unique challenges as the COVID-19 pandemic continues to affect the\nprovision of our services.\nWe faced significantly reduced receipts from the Law Society of South Australia pursuant to the Legal Practitioners\nAct 1981 due to exceptionally low interest returns. This is of concern as the situation is unlikely to improve over the\nnext few years.\nOur end of year result benefited by the resolution of our claim for Payroll tax exemption and the refund resulting from\nthat decisio\n Source: `annual-reports/2020-21.pages.jsonl`\n- 4 591 000\nReimbursement under the State Expensive Criminal Cases Funding Agreement (see Appendix) $437 000\nReimbursement under the Commonwealth Expensive Criminal Cases Funding Agreement $287 000\nFunding from the Law Society of South Australia pursuant to the Legal Practitioners Act 1981 $148 000\nOther income $5 288 000\nTotal income $53 265 000\nExpenditure\nPrivate practitioner payments $21 894 000\nOther payments $28 321 000\nTotal expenses $50 215 000\nThe Finance section of this Report contains the detailed\nfinancial year report, the Auditor-G\n Source: `annual-reports/2020-21.pages.jsonl`\n- the increased\nactivity associated with complex criminal cases. In addition, exceptionally low interest rates\ncontinued to have a materially negative impact on the level of interest distributions received from\nthe Law Society of South Australia pursuant to the Legal Practitioners Act 1981. This reduction\nhas had a material impact on the funding available for State jurisdiction matters and will have\nongoing consequences for our ability to deliver services, particularly as court activity and demand\nfor legal assistance increases.\n1\n\n[page 5]\nThi\n Source: `annual-reports/2021-22.pages.jsonl`\n- l disruption. A survey of staff in September 2021 revealed the very\nstrong capacity of our workforce to respond to the challenges posed by the pandemic.\nIn 2021-22, we continued to face significantly reduced receipts from the legal profession, pursuant to the Legal\nPractitioners Act 1981, due to exceptionally low interest returns.\nHighlights and Achievements\nIn the 2021-22 federal budget, handed down in May 2021, we received additional funding for a number of specific\nservices, including support for people with mental health conditions to acc\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Mental Health Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 19\n**Register search**: https://www.legislation.sa.gov.au/search?query=Mental+Health+Act+2009\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ailable to a client–\n• mental health applications\n• seeking a review of an order under the\n• guardianship and administration applications\nGuardianship and Administration Act 1993, or\n• veteran’s affairs\n• appealing a treatment order made under the\n• migration\nMental Health Act 2009.\n• tenancy matters, and\nIn addition to inhouse practitioners, a panel of private\n• applications for private intervention orders.\nsolicitors with the requisite level of knowledge and\nIn these cases, Legal Services lawyers and private experience is available to\n Source: `annual-reports/2020-21.pages.jsonl`\n- T under the Residential Tenancies Act\n• Centrelink debt\n1995 to seek relief from residential tenancy\n• migration.\nobligations when they are forced to vacate the\npremises because of family violence.\nRepresentation at SACAT may also occur in a case\nunder the–\n• Mental Health Act 2009\n• Guardianship and Administration Act 1993\n• Advance Care Directives Act 2013\n• Consent to Medical Treatment and Palliative Care\nAct 1995\n• Children and Young People (Safety) Act 2017.\n65\n\n[page 66]\nLSC Annual Report 2020-21\nNational Disability Insurance Sche\n Source: `annual-reports/2020-21.pages.jsonl`\n- funding guidelines for NDIS Total 189\ndisputes.\nIn addition, 479 matters were funded under the\nLegal Services provided assistance to 175 NDIS clients\nGuardianship and Administration Act 1993 and the\nthis financial year – legal advice to 109 clients and legal\nMental Health Act 2009, and 66 matters were funded\nrepresentation to 66 clients.\nunder the National Disability Insurance Scheme.\nMany applicants seeking dispute resolution through the\nAdministrative Appeals Tribunal would be unable to\nself-represent successfully. With the assistanc\n Source: `annual-reports/2020-21.pages.jsonl`\n- eturn to Work SA\nwhich legal aid for representation services is granted.\n• Representation at SACAT under the\nFor representation services granted under baseline\nGuardianship and Administration Act 1993 and\nfunding the criteria include means and merit tests and\nMental Health Act 2009\nfunding guidelines. The means test was last updated\n• the Women’s Domestic Violence Court\nin March 2020. Where an agreement with either the\nAssistance Service\nCommonwealth or State government is entered into\n• Your Story Disability Legal Support service.\nfor\n Source: `annual-reports/2020-21.pages.jsonl`\n- the Civil Division of\nthe Magistrates Court, the South Australian Civil and\nAdministrative Tribunal (SACAT) and the Administrative\nAppeals Tribunal (AAT).\nRepresentation at SACAT may occur in a case relating to\nsome matters under the following legislation:\n• Mental Health Act 2009\n• Guardianship and Administration Act 1993\n• Advance Care Directives Act 2013\n• Consent to Medical Treatment and Palliative\nCare Act 1995.\n56\n\n[page 60]\nSpecifically\nFunded Programs\nAnnual Report 2021-22\nLegal Services Commission\nThe Legal Services Commission\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Guardianship and Administration Act 1993\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 13\n**Register search**: https://www.legislation.sa.gov.au/search?query=Guardianship+and+Administration+Act+1993\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- a person where an order has previously\nbeen made.\n• Where more than one child in a family is the subject of an application, one application may\nrelate to multiple children.\n64\n\n[page 65]\nCivil Law Legal Representation Under the Mental Health Act 2009 and the Guardianship\nand Administration Act 1993 Legal Services receives\nLegal Services provides legal representation in some civil\nfunding from the South Australian Attorney-\nlaw cases connected with–\nGeneral and the Minister for Health to administer\n• social security entitlements a legal representation sc\n Source: `annual-reports/2020-21.pages.jsonl`\n- tlements a legal representation scheme. Under this scheme,\n• the National Disability Insurance Scheme representation is available to a client–\n• mental health applications\n• seeking a review of an order under the\n• guardianship and administration applications\nGuardianship and Administration Act 1993, or\n• veteran’s affairs\n• appealing a treatment order made under the\n• migration\nMental Health Act 2009.\n• tenancy matters, and\nIn addition to inhouse practitioners, a panel of private\n• applications for private intervention orders.\nsolicitors with the requis\n Source: `annual-reports/2020-21.pages.jsonl`\n- enancies Act\n• Centrelink debt\n1995 to seek relief from residential tenancy\n• migration.\nobligations when they are forced to vacate the\npremises because of family violence.\nRepresentation at SACAT may also occur in a case\nunder the–\n• Mental Health Act 2009\n• Guardianship and Administration Act 1993\n• Advance Care Directives Act 2013\n• Consent to Medical Treatment and Palliative Care\nAct 1995\n• Children and Young People (Safety) Act 2017.\n65\n\n[page 66]\nLSC Annual Report 2020-21\nNational Disability Insurance Scheme Facts and figures\nLegal Services receive\n Source: `annual-reports/2020-21.pages.jsonl`\n- Violence Court 128\n• assigns Legal Services solicitors to represent Assistance Service\nclients that meet the funding guidelines for NDIS Total 189\ndisputes.\nIn addition, 479 matters were funded under the\nLegal Services provided assistance to 175 NDIS clients\nGuardianship and Administration Act 1993 and the\nthis financial year – legal advice to 109 clients and legal\nMental Health Act 2009, and 66 matters were funded\nrepresentation to 66 clients.\nunder the National Disability Insurance Scheme.\nMany applicants seeking dispute resolution through the\nAdminis\n Source: `annual-reports/2020-21.pages.jsonl`\n- d\n• the National Disability Insurance Scheme\nLegal Services regularly reviews the criteria under\n• Return to Work SA\nwhich legal aid for representation services is granted.\n• Representation at SACAT under the\nFor representation services granted under baseline\nGuardianship and Administration Act 1993 and\nfunding the criteria include means and merit tests and\nMental Health Act 2009\nfunding guidelines. The means test was last updated\n• the Women’s Domestic Violence Court\nin March 2020. Where an agreement with either the\nAssistance Service\nCommonwealth or St\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Public Finance and Audit Act 1987\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 12\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+Finance+and+Audit+Act+1987\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- audited the financial report of the Legal Services Commission for the financial year\nended 30 June 2022.\nIn my opinion the accompanying financial report has been prepared in accordance with\nrelevant Treasurer’s Instructions issued under the provisions of the Public Finance and Audit\nAct 1987, Division 60 of the Australian Charities and Not-for-profits Commission Act 2012\nand Australian Accounting Standards – Simplified Reporting Requirements, including:\na) giving a true and fair view of the financial position of the Legal Services Commission\nas a\n Source: `annual-reports/2021-22.pages.jsonl`\n- f Cash Flows for the year ended 30 June 2022\n notes, comprising material accounting policies and other explanatory information\n a Certificate from the Chairperson, Director and Manager, Finance.\nBasis for opinion\nI conducted the audit in accordance with the Public Finance and Audit Act 1987 and\nAustralian Auditing Standards. My responsibilities under those standards are further\ndescribed in the ‘Auditor’s Responsibilities for the Audit of the Financial Report’ section of\nmy report. I am independent of the Legal Services Commission. The Public Fi\n Source: `annual-reports/2021-22.pages.jsonl`\n- irector and members of the Commission for the\nfinancial report\nThe Director is responsible for the preparation of the financial report that gives a true and fair\nview in accordance with relevant Treasurer’s Instructions promulgated under the provisions of\nthe Public Finance and Audit Act 1987 and the Australian Charities and Not-for-profits\nCommission Act 2012 and the Australian Accounting Standards – Simplified Reporting\nRequirements, and for such internal control as management determines is necessary to enable\nthe preparation of the financial re\n Source: `annual-reports/2021-22.pages.jsonl`\n- indicates that it is not appropriate.\nThe members of the Legal Services Commission are responsible for overseeing the entity’s\nfinancial reporting process.\nAuditor’s responsibilities for the audit of the financial report\nAs required by section 31(1)(b) of the Public Finance and Audit Act 1987 and section 25 of\nthe Legal Services Commission Act 1977, I have audited the financial report of the Legal\nServices Commission for the financial year ended 30 June 2022.\nMy objectives are to obtain reasonable assurance about whether the financial report as a\n Source: `annual-reports/2021-22.pages.jsonl`\n- ial report of the Legal Services Commission of South Australia for\nthe financial year ended 30 June 2023.\nIn my opinion the accompanying financial report has been prepared in accordance with\nrelevant Treasurer’s Instructions issued under the provisions of the Public Finance and Audit\nAct 1987, Division 60 of the Australian Charities and Not-for-profits Commission Act 2012\nand Australian Accounting Standards – Simplified Reporting Requirements, including:\na) giving a true and fair view of the financial position of the Legal Services Commission\nas a\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Return to Work Act 2014\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 9\n**Register search**: https://www.legislation.sa.gov.au/search?query=Return+to+Work+Act+2014\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ere provided.\n36\n\n[page 37]\nReturn to Work Information and Advice Service\nThe Return to Work Information and Advice\nService is run by Legal Services to provide\ninformation and advice about workers\ncompensation, specifically in relation to the\noperation of the Return to Work Act 2014. Injured\nworkers can seek information and advice from our\nlegal helpline and can be provided with free legal\nadvice appointments.\nThere is close collaboration between Legal\nServices and Return to Work SA, with monthly\nfeedback provided by Legal Services on st\n Source: `annual-reports/2020-21.pages.jsonl`\n- jured workers* Nil Nil 0\nSignificant injuries (where 2 Nil +200%\nlost time exceeds a working\nweek, expressed as\nfrequency rate per 1000 FTE)\n*Number of claimants assessed during the reporting period as having a whole person impairment of 30% or\nmore under the Return to Work Act 2014 (Part 2 Division 5)\nWork Health and Safety 2020-21 2019-20 % change (+/-)\nRegulations\nNumber of notifiable incidents 1 Nil +100%\n(WHS Act 2012, Part 3)\nNumber of provisional Nil Nil 0\nimprovement, improvement and\nprohibition notices (WHS Act\n2012, ss90, 191,1\n Source: `annual-reports/2020-21.pages.jsonl`\n- ved from the of information, advice and guidance to injured workers\nState government to provide legal advice and education about workers’ compensation matters and processes.\nservices to those affected. In particular, advice centres around the operation of the\nReturn to Work Act 2014. Injured workers can receive\nWorking in conjunction with Community Legal Centres\nlegal assistance from our legal helpline and can also be\n(CLCs), a weekly legal clinic was run in the Adelaide\nprovided with free legal advice appointments. There is\nHills. The C\n Source: `annual-reports/2021-22.pages.jsonl`\n- jured workers* Nil Nil -\nSignificant injuries (where lost time exceeds a working Nil 2 -100%\nweek, expressed as frequency rate per 1000 FTE)\n*number of claimants assessed during the reporting period as having a whole person impairment of 30% or\nmore under the Return to Work Act 2014 (Part 2 Division 5)\nWork Health and Safety Regulations 2021-22 2020-21 % change (+/-)\nNumber of notifiable incidents (WHS Act 2012, Part 3) 1 Nil -100%\nNumber of provisional improvement, improvement and Nil Nil -\nprohibition notices (WHS Act 2012, ss90, 191,1\n Source: `annual-reports/2021-22.pages.jsonl`\n- ding. We take an active role\nto injured workers about workers’ compensation matters and\nin supporting therapeutic court programs as a means of\nprocesses. In particular, advice centres around the operation\nreducing crime and recidivism in the community.\nof the Return to Work Act 2014.\nUnder a Memorandum of Administrative Arrangement with\nInjured workers can receive legal assistance from our legal\nthe State government, funding is provided to clients in receipt\nhelpline and can also be provided with free legal advice\nof a grant of legal aid\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Young People (Safety) Act 2017\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 9\n**Register search**: https://www.legislation.sa.gov.au/search?query=Young+People+%28Safety%29+Act+2017\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- Panel\n• Family Violence and Cross-examination of Parties\n• Family Dispute Resolution Chairperson Panel\nScheme\n• Child Protection Panel for practitioners acting for\n• Family Dispute Resolution Small Property Cases\nchildren under the Children and Young People\n(Safety) Act 2017.\n51\n\n[page 52]\nLLSSCC AAnnnnuuaall RReeppoorrtt 22002200--2211\nIf a practitioner wishes to represent a client in a case to Facts and figures\nwhich a specialist panel applies, the practitioner must\nalso be a member of that panel. Each panel has specific Applic\n Source: `annual-reports/2020-21.pages.jsonl`\n- oners to provide legal representation to the Department will then apply for an order until 18 years\nparents or guardians of those children and of age.\nyoung people.\nTypical problems within families that come into the child\nUnder the Children and Young People (Safety) Act 2017 protection system include general neglect, drug use and\nthe Department for Child Protection takes proceedings to domestic violence. These issues are often inter-related,\nsecure the safety of children who are identified as being with drug use leading to neglec\n Source: `annual-reports/2020-21.pages.jsonl`\n- ng to continue\nto increase. Over the same time the number of trials\nconducted inhouse has significantly increased, as has the\nnumber of appeals.\n63\n\n[page 64]\nLSC Annual Report 2020-21\nFacts and figures\nGrants of legal aid under the Children and\nYoung People (Safety) Act 2017\nApplications 2018-19 2019-20 2020-21\nReceived 1 000 1 298 1 337\nGranted 944 1 246 *1 289\n*Granted applications includes applications received in 2019-20 but\ngranted in 2020-21\n2018-19 2019-20 2020-21\nAssigned 560 751 608\nexternally\nAssigned 384 495 681\ninhous\n Source: `annual-reports/2020-21.pages.jsonl`\n- olence.\nRepresentation at SACAT may also occur in a case\nunder the–\n• Mental Health Act 2009\n• Guardianship and Administration Act 1993\n• Advance Care Directives Act 2013\n• Consent to Medical Treatment and Palliative Care\nAct 1995\n• Children and Young People (Safety) Act 2017.\n65\n\n[page 66]\nLSC Annual Report 2020-21\nNational Disability Insurance Scheme Facts and figures\nLegal Services receives funding from the Department of In 2020-21, the following civil law cases were funded by\nSocial Services to provide assistance to NDIS appli\n Source: `annual-reports/2020-21.pages.jsonl`\n- mination of • Independent Children’s Lawyer Panel\nParties Scheme\n• Family Dispute Resolution Chairperson Panel\n• Family Dispute Resolution Small Property Cases\n• Child Protection Panel for practitioners acting for\nchildren under the Children and Young People\n(Safety) Act 2017.\n45\n\n[page 49]\nIf a practitioner wishes to represent a client in a case to Facts and figures\nwhich a specialist panel applies, the practitioner must\nalso be a member of that panel. Each panel has specific Applications for legal aid\nrequirements relating to ex\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Public Interest Disclosure Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 7\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+Interest+Disclosure+Act+2018\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- egal aid files requested document.\ncreated since the implementation of the EDRMS\nNo contracts containing approved\nare maintained on that system, and their location\nconfidentiality clauses were executed this year..\nrecorded. Management and administrative files\nPublic Interest Disclosure Act 2018\ncreated prior to the implementation of the EDRMS\nare maintained in hard copy, with their location There were no occasions during the financial\nrecorded on a manual system. year in which public interest information was\ndisclosed to the responsible officer unde\n Source: `annual-reports/2021-22.pages.jsonl`\n- entation of the EDRMS\nare maintained in hard copy, with their location There were no occasions during the financial\nrecorded on a manual system. year in which public interest information was\ndisclosed to the responsible officer under the\n• Access to documents\nPublic Interest Disclosure Act 2018.\nOur Freedom of Information officer administers\nthe FOI Act and facilitates, subject to exemptions\nand exceptions, access to documents and\namendments to personal information held by us.\nArrangements can be made to inspect or purchase\ndocuments available under\n Source: `annual-reports/2021-22.pages.jsonl`\n- cuments affecting\npersonal affairs, was relied on four times during the financial\nyear and exemption clause 12 – Documents the subject of\nsecrecy provisions, was relied on once.\nNo contracts containing approved confidentiality clauses were\nexecuted this year.\nPublic Interest\nDisclosure Act 2018\nThere were no occasions during the financial year in which\npublic interest information was disclosed to the responsible\nofficer under the Public Interest Disclosure Act 2018.\n111\n\n[page 112]\nFINANCES\nLSC Annual Report 2022-23\n\n[page 113]\n– a statutory charge.\n Source: `annual-reports/2022-23.pages.jsonl`\n- ce.\nNo contracts containing approved confidentiality clauses were\nexecuted this year.\nPublic Interest\nDisclosure Act 2018\nThere were no occasions during the financial year in which\npublic interest information was disclosed to the responsible\nofficer under the Public Interest Disclosure Act 2018.\n111\n\n[page 112]\nFINANCES\nLSC Annual Report 2022-23\n\n[page 113]\n– a statutory charge. During 2022-23 the Legal Services\nIncome\nCommission recovered $1 million in statutory charges.\nCharges were imposed in 158 matters, a slight decrease\nThe Legal Services Comm\n Source: `annual-reports/2022-23.pages.jsonl`\n- ument. Exemption clause 6 –\nDocuments affecting personal affairs, was relied on two times\nduring the financial year. There was one internal review and\nthe decision was confirmed.\nOne contract containing approved confidentiality clauses was\nexecuted this year.\nPublic Interest\nDisclosure Act 2018\nThere were no occasions during the financial year in which\npublic interest information was disclosed to the responsible\nofficer under the Public Interest Disclosure Act 2018.\n67\n\n[page 68]\nFINANCES\nLSC Annual Report 2023–24\n\n[page 69]\nOther funding is activel\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Freedom of Information Act 1991\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.sa.gov.au/search?query=Freedom+of+Information+Act+1991\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- sman etc\nOther 3 2 0 13 28 8 2 56 14.97\nTOTAL 17 5 1 232 90 27 2 374 100%\n93\n\n[page 94]\nLSC Annual Report 2020-21\nLegislative\nCompliance\nFreedom of Information • Arrangements enabling members of the\npublic to participate in the formulation of\nSection 9 of the Freedom of Information Act 1991\npolicy and exercise of functions\n(FOI Act) requires Legal Services to publish an\nMany Legal Services staff are members of\nannual information statement containing the\ncommunity organisations, both legal and\nfollowing information:\nnon-legal. This community enga\n Source: `annual-reports/2020-21.pages.jsonl`\n- 0\nOmbudsman etc\nOther 0 0 1 3 9 3 2 18 7.14\nTOTAL 7 7 5 166 52 13 2 252 100%\n90\n\n[page 94]\nLSC Annual Report 2021-22\nLegislative\nCompliance\n• Arrangements enabling members of the\nFreedom of Information\npublic to participate in the formulation\nSection 9 of the Freedom of Information Act 1991 (FOI\nof policy and exercise of functions\nAct) requires the Legal Services Commission to publish\nMany of our staff are members of\nan annual information statement containing the\ncommunity organisations, both legal and\nfollowing information:\nnon-legal. This comm\n Source: `annual-reports/2021-22.pages.jsonl`\n- etc\nOther 1 0 0 3 14 6 2 26 13.90\nTOTAL 1 6 0 129 36 13 2 185 100%\n109\n\n[page 110]\nLegislative Compliance\nFreedom of Arrangements enabling members of the\npublic to participate in the formulation of\nInformation\npolicy and exercise of functions\nSection 9 of the Freedom of Information Act 1991 (FOI Act) Many members of staff belong to community\nrequires us to publish an annual information statement organisations, both legal and non-legal. This community\ncontaining the following information: engagement promotes two-way communication and\nfeedback.\nA\n Source: `annual-reports/2022-23.pages.jsonl`\n- iance\nFreedom of In addition, members of the public are invited to participate\nin the formulation of policy and the delivery of functions by\nInformation\ncompleting a feedback form, available on our website.\nDocuments usually held by the Legal\nSection 9 of the Freedom of Information Act 1991 (FOI Act)\nServices Commission\nrequires us to publish an annual information statement\nWe have a computerised record management system and\ncontaining the following information:\ndatabase that records details of accounts, clients, legal\nA description of the struc\n Source: `annual-reports/2023-24.pages.jsonl`\n- 1 1 0 2 0.93\nOmbudsman etc\nOther 0 1 2 4 12 5 0 24 11.16\nTOTAL 2 5 2 140 38 28 0 215 100%\n63\n\n[page 66]\nLegislative Compliance\nFreedom of Information Arrangements enabling members of the public\nto participate in the formulation of policy and\nSection 9 of the Freedom of Information Act 1991 (FOI Act)\nexercise of functions\nrequires us to publish an annual information statement\ncontaining the following information: Many members of staff belong to community organisations,\nboth legal and non-legal. This community engagement\nA description of the stru\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### State Records Act 1997\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.sa.gov.au/search?query=State+Records+Act+1997\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- o $79,390\nfor the 2020-21 financial year.\n91\n\n[page 92]\nLSC Annual Report 2020-21\nSupport Services\nInformation and communication Records management\ntechnology\nLegal Services is required to comply with the\nTechnology is used to support the delivery of services State Records Act 1997 which mandates the care,\nto clients and staff. The significant ICT achievements of management and disposal of official records. Focus on\n2020-21 include– achieving 100% compliance with the State Records Act\n1997 has continued during 2020-21, with–\n• replaceme\n Source: `annual-reports/2020-21.pages.jsonl`\n- ogy is used to support the delivery of services State Records Act 1997 which mandates the care,\nto clients and staff. The significant ICT achievements of management and disposal of official records. Focus on\n2020-21 include– achieving 100% compliance with the State Records Act\n1997 has continued during 2020-21, with–\n• replacement of 230 end user devices, enabling\na fully mobile workforce with remote access to • the finalisation of a new contract for off-site\nLegal Services systems storage services, and\n• completion of the upgrade to Wi\n Source: `annual-reports/2020-21.pages.jsonl`\n- of total salary remuneration. This\namounted to $99,047 for the 2021-22 financial year.\n88\n\n[page 92]\nLSC Annual Report 2021-22\nSupport Services\nInformation and communication technology Records management\nTechnology is used to support the delivery of services The State Records Act 1997 sets out the requirements\nto clients and staff. The significant ICT achievements of for the care and management of our official records.\n2021-22 include the following: Part of this responsibility is to ensure that records are\nmaintained in good order, accessi\n Source: `annual-reports/2021-22.pages.jsonl`\n- ted, users will also be able to access information\nto track the status of their grant of aid, receive electronic\ncorrespondence and view the history of their applications\nwithin the OLS Portal.\nLSC Annual Report 2022-23\n\n[page 107]\nRecords management Librar y\nThe State Records Act 1997 sets out the requirements for Our library continues to provide expert legal research\nthe care and management of our official records. Part of this assistance to inhouse staff and to legal practitioners acting on a\nresponsibility is to ensure that records are\n Source: `annual-reports/2022-23.pages.jsonl`\n- devices • providing access to archived records and\npreservation of archived records\n• upgrades of infrastructure and systems to maintain\ncurrency and security. • identifying opportunities to improve current\nrecordkeeping processes.\nRecords management\nLibrar y\nThe State Records Act 1997 sets out the requirements for\nOur library continues to provide expert legal research\nthe care and management of our official records. Part of\nassistance to in-house staff and to legal practitioners acting\nthis responsibility is to ensure that records are main\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Advance Care Directives Act 2013\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=Advance+Care+Directives+Act+2013\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- relief from residential tenancy\n• migration.\nobligations when they are forced to vacate the\npremises because of family violence.\nRepresentation at SACAT may also occur in a case\nunder the–\n• Mental Health Act 2009\n• Guardianship and Administration Act 1993\n• Advance Care Directives Act 2013\n• Consent to Medical Treatment and Palliative Care\nAct 1995\n• Children and Young People (Safety) Act 2017.\n65\n\n[page 66]\nLSC Annual Report 2020-21\nNational Disability Insurance Scheme Facts and figures\nLegal Services receives funding from the Department of In\n Source: `annual-reports/2020-21.pages.jsonl`\n- ivil and\nAdministrative Tribunal (SACAT) and the Administrative\nAppeals Tribunal (AAT).\nRepresentation at SACAT may occur in a case relating to\nsome matters under the following legislation:\n• Mental Health Act 2009\n• Guardianship and Administration Act 1993\n• Advance Care Directives Act 2013\n• Consent to Medical Treatment and Palliative\nCare Act 1995.\n56\n\n[page 60]\nSpecifically\nFunded Programs\nAnnual Report 2021-22\nLegal Services Commission\nThe Legal Services Commission receives specific\nfunding for the following programs:\n‒ Women’s Domestic Viol\n Source: `annual-reports/2021-22.pages.jsonl`\n- relation to some\nCivil Law Legal\nmatters under the–\nRepresentation\n• Mental Health Act 2009,\nLegal representation is provided in some civil law cases. In • Guardianship and Administration Act 1993,\nmany of these matters, the provision of a grant of aid for\n• Advance Care Directives Act 2013, and\nlegal representation is due to specific funding provided under\n• Consent to Medical Treatment and Palliative Care\nan Agreement between us and a funding authority for the\nAct 1995.\nprovision of the service (please see the section in this report\nheaded Spe\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### As the Family Law Act 1975\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=As+the+Family+Law+Act+1975\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- rovide an efficient and effective method of dispute\nresolution for parties with family law conflict, in many\nThe benefit of family dispute resolution conferences\ncases avoiding the need for a court hearing.\ncan be seen in the following case study where, after\nAs the Family Law Act 1975 generally requires parties three conferences, consent orders were made that\nto have attempted family dispute resolution before filing resolved the matter on a final basis.\nproceedings, most conferences occur prior to a matter\nB had a serious drug issue and ha\n Source: `annual-reports/2021-22.pages.jsonl`\n- ution for parties with family law issues, in many Conferences may be held in person, online via Teams or by\ncases avoiding the need for Court. telephone. In-person conferences are preferred, but online\nmay sometimes be more appropriate, such as if the parties\nAs the Family Law Act 1975 generally requires parties to have\nlive in regional areas or have experienced family violence\nattempted family dispute resolution before filing proceedings,\nperpetrated by the other party. The various methods for\nmany conferences occur prior to a matter getti\n Source: `annual-reports/2022-23.pages.jsonl`\n- olution platform –\n‘amica’.\nLawyer-assisted FDR conferences provide a confidential,\nindependent, and effective method of dispute resolution for\nparties with family law issues, often avoiding the need for\ncourt proceedings.\nLSC Annual Report 2024–25\n\n[page 37]\nAs the Family Law Act 1975 generally requires parties to have\nattempted FDR before filing proceedings, many conferences An FDR Organiser from Legal Services FDR Unit\noccur before a matter gets to court. conducted a thorough intake and assessment\nprocess with the wife. The wife’s dement\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Australian Charities and Not-for-profits Commission Act 2012\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=Australian+Charities+and+Not-for-profits+Commission+Act+2012\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- mmission for the financial year\nended 30 June 2022.\nIn my opinion the accompanying financial report has been prepared in accordance with\nrelevant Treasurer’s Instructions issued under the provisions of the Public Finance and Audit\nAct 1987, Division 60 of the Australian Charities and Not-for-profits Commission Act 2012\nand Australian Accounting Standards – Simplified Reporting Requirements, including:\na) giving a true and fair view of the financial position of the Legal Services Commission\nas at 30 June 2022, its financial performance and its cash flows for the year then en\n Source: `annual-reports/2021-22.pages.jsonl`\n- the\nfinancial report\nThe Director is responsible for the preparation of the financial report that gives a true and fair\nview in accordance with relevant Treasurer’s Instructions promulgated under the provisions of\nthe Public Finance and Audit Act 1987 and the Australian Charities and Not-for-profits\nCommission Act 2012 and the Australian Accounting Standards – Simplified Reporting\nRequirements, and for such internal control as management determines is necessary to enable\nthe preparation of the financial report that gives a true and fair view and is free from material\nmissta\n Source: `annual-reports/2021-22.pages.jsonl`\n- ustralia for\nthe financial year ended 30 June 2023.\nIn my opinion the accompanying financial report has been prepared in accordance with\nrelevant Treasurer’s Instructions issued under the provisions of the Public Finance and Audit\nAct 1987, Division 60 of the Australian Charities and Not-for-profits Commission Act 2012\nand Australian Accounting Standards – Simplified Reporting Requirements, including:\na) giving a true and fair view of the financial position of the Legal Services Commission\nas at 30 June 2023, its financial performance and its cash flows for the year then en\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Criminal Procedure Act 1921\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=Criminal+Procedure+Act+1921\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- House (the South Private practitioners received 82% of the grants of legal\nAustralian forensic detention facility). aid for criminal law cases in 2020-21, an increase from\n78% in 2019-20 and 73% in 2018-19.\nThe introduction in March 2018 of amendments to the\nCriminal Procedure Act 1921, and the Sentencing Act\n2017, do not appear to be delivering the key reforms\nnecessary to reduce court appearances and bring about\nearly resolution of major indictable cases. In many\ninstances, disclosure of the prosecution case to defence\nand the court can t\n Source: `annual-reports/2020-21.pages.jsonl`\n- ved 78% of the grants of aid\nrepresentatives in an attempt to alter the\nfor legal representation in criminal law cases in\ncurrent timeframe.\n2021-22, a decrease from 82% in 2020-21 but\nThe introduction in March 2018 of amendments to the equivalent to 2019-20.\nCriminal Procedure Act 1921 and the Sentencing Act\n2017, do not appear to be delivering the key reforms\nnecessary to reduce court appearances and bring about\nearly resolution of major indictable cases. In many\ninstances, disclosure of the prosecution case to defence\nand the court can ta\n Source: `annual-reports/2021-22.pages.jsonl`\n- r service providers to ensure the best criminal lawyers and the private criminal lawyers who work\nrepresentation possible, tirelessly for legally aided clients.\n63\n\n[page 64]\nAboriginal Legal Rights Movement The introduction in March 2018 of amendments to the\nCriminal Procedure Act 1921, and the Sentencing Act 2017,\nDuring the financial year we supported the Aboriginal Legal\ndo not appear to be delivering the key reforms necessary to\nRights Movement, at their request and due to their current\nreduce court appearances and bring about early res\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Disability Discrimination Act 1992\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=Disability+Discrimination+Act+1992\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- - 64 4 9 13 6%\n65+ 3 5 8 4%\nTotal 47 151 198 100%\nCultural and linguistic diversity\nEmployees Male Female Total % of Agency\nNumber of employees 10 28 38 19.19%\nborn overseas\n89\n\n[page 90]\nLSC Annual Report 2020-21\nTotal number of employees with disabilities (Disability Discrimination Act 1992 definition)\nEmployees Number\nMale 1\nFemale 1\nTotal 2\n% of Agency 1%\nType of disability (where specified)\nDisability Male Female Total % Agency\nRequiring workplace adaptation 0 0 0 0%\nPhysical 0 1 1 0.5%\nIntellectual 1 0 1 0.5%\nSensory 0 0 0 0%\nPsychological/P\n Source: `annual-reports/2020-21.pages.jsonl`\n- 18 7.63%\n65+ 5 4 9 3.81%\nTotal 63 173 236 100%\nCultural and linguistic diversity\nEmployees Male Female Total % of\nemployees\nNumber of employees 16 35 51 21.61%\nborn overseas\n86\n\n[page 90]\nLSC Annual Report 2021-22\nTotal number of employees with disabilities (Disability Discrimination Act 1992 definition)\nEmployees Number\nMale 1\nFemale 1\nTotal 2\n% of Agency 0.85%\nType of disability (where specified)\nDisability Male Female Total % Agency\nRequiring workplace adaptation 0 0 0 0%\nPhysical 0 1 1 0.42%\nIntellectual 1 0 1 0.42%\nSensory 0 0 0 0%\nPsychologi\n Source: `annual-reports/2021-22.pages.jsonl`\n- %\n55 - 59 6 16 22 9.91%\n60 - 64 2 14 16 7.21%\n65+ 4 4 8 3.60%\nTotal 61 161 222 100.00%\nCultural and linguistic diversity\nEmployees Male Female Total % of employees\nNumber of employees born over-seas 18 31 49 22.07%\nTotal number of employees with disabilities (Disability Discrimination Act 1992 definition)\nEmployees Number\nMale 1\nFemale 0\nTotal 1\n% of Agency 0.45%\nLSC Annual Report 2022-23\n\n[page 105]\nType of disability (where specified)\n%\nDisability Male Female Total\nAgency\nRequiring workplace adaptation 0 0 0 0.00%\nPhysical 0 0 0 0.00%\nIntellectua\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Legal Services Commission of South Australia. The Public Finance and Audit Act 1987\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=Legal+Services+Commission+of+South+Australia.+The+Public+Finance+and+Audit+Act+1987\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- th the Public Finance and Audit Act 1987 and\nAustralian Auditing Standards. My responsibilities under those standards are further\ndescribed in the ‘Auditor’s Responsibilities for the Audit of the Financial Report’ section of\nmy report. I am independent of the Legal Services Commission of South Australia. The\nPublic Finance and Audit Act 1987 establishes the independence of the Auditor-General. In\nconducting the audit, the relevant ethical requirements of APES 110 Code of Ethics for\nProfessional Accountants (including Independence Standards) have been met.\nLSC Annual Report 2022-23\n\n[page 117]\nI b\n Source: `annual-reports/2022-23.pages.jsonl`\n- e with the Public Finance and Audit Act 1987 and\nAustralian Auding Standards. My responsibilies under those standards are further\ndescribed in the ‘Auditor’s responsibilies for the audit of the financial report’ secon of\nmy report. I am independent of the Legal Services Commission of South Australia. The Public\nFinance and Audit Act 1987 establishes the independence of the Auditor-General. In\nconducng the audit, the relevant ethical requirements of APES 110 Code of Ethics for\nProfessional Accountants (including Independence Standards) have been met.\nI believe that the audit evidence I have o\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Not-for-profits Commission Act 2012\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=Not-for-profits+Commission+Act+2012\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ia as at 30 June 2025, its financial\nperformance and its cash flows for the year then ended in accordance with relevant\nTreasurer’s Instrucons issued under the provisions of the Public Finance and Audit Act 1987\nand Division 60 of the Australian ChariƟes and Not-for-profits Commission Act 2012 and\nAustralian Accounng Standards – Simplified Disclosures, including:\na. giving a true and fair view of the financial posion of the Legal Services Commission of\nSouth Australia as at 30 June 2025, its financial performance and its cash flows for the\nyear t\n Source: `annual-reports/2024-25.pages.jsonl`\n- t\nThe CEO (Director) is responsible for the preparaon of the financial report that gives a true\nand fair view in accordance with relevant Treasurer’s Instrucons issued under the provisions\nof the Public Finance and Audit Act 1987 and Australian ChariƟes and Not-for-profits\nCommission Act 2012 and the Australian Accounng Standards – Simplified Disclosures, and\nfor such internal control as management determines is necessary to enable the preparaon\nof the financial report that gives a true and fair view and is free from material misstatement,\nwheth\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Australian Charities and Not-for-profits Commission Regulation 2013\n\n**Type**: Regulation\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Australian+Charities+and+Not-for-profits+Commission+Regulation+2013\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n\n**Evidence contexts**:\n- ied Reporting Requirements, including:\na) giving a true and fair view of the financial position of the Legal Services Commission\nas at 30 June 2022, its financial performance and its cash flows for the year then ended,\nand\nb) complying with Division 60 of the Australian Charities and Not-for-profits Commission\nRegulation 2013.\nThe financial report comprises:\n a Statement of Comprehensive Income for the year ended 30 June 2022\n a Statement of Financial Position as at 30 June 2022\n a Statement of Changes in Equity for the year ended 30 June 2022\n a Statement of Cash Flows for th\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Australian Charities and Not-for-profits Commission Regulation 2023\n\n**Type**: Regulation\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Australian+Charities+and+Not-for-profits+Commission+Regulation+2023\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- ied Reporting Requirements, including:\na) giving a true and fair view of the financial position of the Legal Services Commission\nas at 30 June 2023, its financial performance and its cash flows for the year then ended,\nand\nb) complying with Division 60 of the Australian Charities and Not-for-profits Commission\nRegulation 2023.\nThe financial report comprises:\n! a Statement of Comprehensive Income for the year ended 30 June 2023\n! a Statement of Financial Position as at 30 June 2023\n! a Statement of Changes in Equity for the year ended 30 June 2023\n! a Statement of Cash Flows for th\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Civil Law Legal Representation Under the Mental Health Act 2009\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Civil+Law+Legal+Representation+Under+the+Mental+Health+Act+2009\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n\n**Evidence contexts**:\n- a new grant of aid\n• The figures do not include applications relating to a person where an order has previously\nbeen made.\n• Where more than one child in a family is the subject of an application, one application may\nrelate to multiple children.\n64\n\n[page 65]\nCivil Law Legal Representation Under the Mental Health Act 2009 and the Guardianship\nand Administration Act 1993 Legal Services receives\nLegal Services provides legal representation in some civil\nfunding from the South Australian Attorney-\nlaw cases connected with–\nGeneral and the Minister for Health to administer\n• socia\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Commonwealth Department of Social Services for Act 2009\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Commonwealth+Department+of+Social+Services+for+Act+2009\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- ented 34 76 93\nConferences held 26 52 34\nConferences settled 25 47 28\nSettlement rate 96% 90% 82%\n79\n\n[page 80]\nNational Disability Schemes of Legal\nInsurance Scheme Representation under\nthe Mental Health\nUnder an Agreement with us, funding is provided by\nthe Commonwealth Department of Social Services for\nAct 2009 and the\nthe provision of legal assistance to NDIS applicants\nor participants who have a dispute with the National Guardianship and\nDisability Insurance Agency. Specifically, funding relates to\nAdministration Act\nthe provision of–\n• specialist legal advice, 19\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Legal Services Commission The Legal Services Commission Act 1977\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Legal+Services+Commission+The+Legal+Services+Commission+Act+1977\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- mation statement\ncontaining the following information: Many members of staff belong to community organisations,\nboth legal and non-legal. This community engagement\nA description of the structure and function of the\npromotes two-way communication and feedback.\nLegal Services Commission\nThe Legal Services Commission Act 1977 provides for a\nThis information can be found in this report in the section\nLegal Profession Reference Committee to advise the\nheaded Reporting against our statutory functions.\nCommission in relation to its functions. The Committee\nHow the functions affect mem\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Legal Services Commission. The Public Finance and Audit Act 1987\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Legal+Services+Commission.+The+Public+Finance+and+Audit+Act+1987\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n\n**Evidence contexts**:\n- th the Public Finance and Audit Act 1987 and\nAustralian Auditing Standards. My responsibilities under those standards are further\ndescribed in the ‘Auditor’s Responsibilities for the Audit of the Financial Report’ section of\nmy report. I am independent of the Legal Services Commission. The Public Finance and\nAudit Act 1987 establishes the independence of the Auditor-General. In conducting the audit,\nthe relevant ethical requirements of APES 110 Code of Ethics for Professional Accountants\n(including Independence Standards) have been met.\n97\n\n[page 101]\nI believe that the audit e\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Legal Services The Legal Services Commission Act 1977\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Legal+Services+The+Legal+Services+Commission+Act+1977\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- ity\nrequires us to publish an annual information statement organisations, both legal and non-legal. This community\ncontaining the following information: engagement promotes two-way communication and\nfeedback.\nA description of the structure and\nfunction of the Legal Services The Legal Services Commission Act 1977 provides for\na Legal Profession Reference Committee to advise the\nCommission\nCommission in relation to its functions. The Committee\nThis information can be found in this report in the section includes members nominated by the Law Society and the\nheaded Overvi\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Services Commission Act 1977\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Services+Commission+Act+1977\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n\n**Evidence contexts**:\n- sible for all\nSouth Australians.\nThe Legal Services Commission (Legal Services) is an Legal Services is the largest legal assistance organisation\nindependent statutory authority established by the Legal in South Australia with 198 staff, 111 of whom are legal\nServices Commission Act 1977 (the Act) to provide legal practitioners. Community legal education and legal\nassistance to people throughout the State. It has the information and advice are provided by inhouse Legal\npowers, functions and duties prescribed or imposed on it Services lawyers.\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Small Business Commissioner Act 2011\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Small+Business+Commissioner+Act+2011\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- r submissions to the South Australian\nstatutory functions. During the 2023–24 financial year each Government included reviews of and amendments to\nstatutory function was performed as follows: proposed new coercive control laws, the Mental Health\nAct 2009, the Small Business Commissioner Act 2011,\nProvide, or arrange for the provision of, legal assistance\nin accordance with the Act the Unclaimed Goods Act 1987, victim impact statements,\nExtended Supervision Orders, and sexual consent laws.\nThis financial year we delivered over 160,000 legal\nOur submis\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### State and Commonwealth The Legal Services Commission Act 1977\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=State+and+Commonwealth+The+Legal+Services+Commission+Act+1977\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- he community for legal assistance, and the most\neffective means of meeting those needs\nReporting against our\nWe have actively participated in and contributed to\nStatutor y Functions\na number of comprehensive reviews and legislative\nchanges this year from both State and Commonwealth\nThe Legal Services Commission Act 1977 establishes our Governments. Our submissions to the South Australian\nstatutory functions. During the 2023–24 financial year each Government included reviews of and amendments to\nstatutory function was performed as follows: proposed new coercive control laws,\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Throughout Legal Services Commission Act 1977\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Throughout+Legal+Services+Commission+Act+1977\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n\n**Evidence contexts**:\n- meetings were held. The\nDebra has extensive experience in corporate\nCommission is advised on specific matters by a number\nfinancial management and governance in a range\nof committees established under section 12 of the\nof agencies in the State public sector. Throughout\nLegal Services Commission Act 1977. In 2021-22 these\nher career she has held many senior leadership\ncommittees included the–\npositions, including that of Public Trustee. She\n• Accommodation Committee\ncurrently remains actively involved with the State\ngovernment as a member of advisory committe\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Consent to Medical Treatment and Palliative Care Act 1995\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=Consent+to+Medical+Treatment+and+Palliative+Care+Act+1995\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n\n**Evidence contexts**:\n- migration.\nobligations when they are forced to vacate the\npremises because of family violence.\nRepresentation at SACAT may also occur in a case\nunder the–\n• Mental Health Act 2009\n• Guardianship and Administration Act 1993\n• Advance Care Directives Act 2013\n• Consent to Medical Treatment and Palliative Care\nAct 1995\n• Children and Young People (Safety) Act 2017.\n65\n\n[page 66]\nLSC Annual Report 2020-21\nNational Disability Insurance Scheme Facts and figures\nLegal Services receives funding from the Department of In 2020-21, the following civil law cases were funded by\nSocia\n Source: `annual-reports/2020-21.pages.jsonl`\n- ACAT) and the Administrative\nAppeals Tribunal (AAT).\nRepresentation at SACAT may occur in a case relating to\nsome matters under\n\n_…truncated, open the .md file for the full content._", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Providing South Australians with accessible information, advice and representation services to meet their legal needs. [AR p.1]", "purposes_source_page": 1, "how_we_deliver": "Our strategic review of Legal Services’ operations to ensure that the grouping of Legal Services’ functions at Executive level were most effectively aligned to optimise delivery of our mandate of providing legal assistance, to support our Strategic Framework priorities, and to support our current and future business needs. [AR p.10]", "how_we_deliver_source_page": 10, "government_priorities": [ { "text": "Increased funding to improve access to justice for the most vulnerable members of communities across the nation", "source_page": 9 }, { "text": "Critical increase in funding to the legal assistance sector of $800 million over five years from 2025-26", "source_page": 9 } ], "outcomes": [ { "name": "Outcome 1: Legal Assistance Services", "description": "Delivering over 160,000 legal assistance services to the South Australian community, including legal information, advice, and representation services. [AR p.12]", "key_activities": [ "Legal Information", "Legal Advice and Task Law Services", "Legal Representation" ], "source_page": 12 }, { "name": "Outcome 2: Prevention and Early Intervention Services", "description": "Providing community legal education sessions, community talks, and webinars to empower South Australians to identify legal issues early and prevent problems from escalating. [AR p.17]", "key_activities": [ "Community legal education sessions", "Community talks", "Webinars" ], "source_page": 17 } ], "values": [ "Accessibility", "Empowerment", "Collaboration", "Innovation" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Grants of aid for legal representation", "target": "20,976", "source_page": 15 }, { "code": "CCE02", "measure": "Duty lawyer services", "target": "16,294", "source_page": 15 }, { "code": "CCE03", "measure": "Legal advice", "target": "78,298", "source_page": 15 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Grants of aid for legal representation", "result": "20,976", "status": "Achieved", "source_page": 15 }, { "code": "CCE02", "measure": "Duty lawyer services", "result": "16,294", "status": "Achieved", "source_page": 15 }, { "code": "CCE03", "measure": "Legal advice", "result": "78,298", "status": "Achieved", "source_page": 15 } ], "_source_urls": { "annual_report_url": "https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 24]\nServices to priority clients\nServices to Services to non-\npriority clients priority clients\nGrant of aid 17 548 508\nDuty lawyer service 13 038 984\nAdvice appointment 12 214 1 855\nTotal 42 800 3 347\n% of services to priority clients\n88% 12%\n93% 7%\nPriority Other\n97% 3% Client\nType of service accessed by priority clients\n30% Duty Lawyer Service\n41% Advice Appointment\nGrant of Aid\n29%\nLSC Annual Report 2022-23", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 24]\nServices to priority clients\nServices to Services to non-\npriority clients priority clients\nGrant of aid 17 548 508\nDuty lawyer service 13 038 984\nAdvice appointment 12 214 1 855\nTotal 42 800 3 347\n% of services to priority clients\n88% 12%\n93% 7%\nPriority Other\n97% 3% Client\nType of service accessed by priority clients\n30% Duty Lawyer Service\n41% Advice Appointment\nGrant of Aid\n29%\nLSC Annual Report 2022-23", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Consultancies with a contract value below $10 000 each\nConsultancy Purpose $ Actual\npayment\nAll consultancies below WHS consulting, Remote and isolated work procedure, $6 300 (combined total)\n$10,000 each - combined WHS and IM policy, Research council risk assessment and\nfinalising risk assessment\nConsultancies with a contract value above $10 000 each\nConsultancy Purpose $ Actual\npayment\nOZ-Train Pty Ltd Consultancy to develop strategic plan $50 700\nColmar Brunton Pty Ltd Consultancy for amica market sizing and user shadow research $66 450\nFinity Consulting Pty Ltd Independent review of proposed changes to fee scale $20 000\nBee Squared Consulting Consultancy for modernisation project for grants, practice $95 000\nLtd management and data warehousing.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Consultancies with a contract value below $10 000 each\nConsultancy Purpose $ Actual\npayment\nAll consultancies below WHS consulting, Remote and isolated work procedure, $6 300 (combined total)\n$10,000 each - combined WHS and IM policy, Research council risk assessment and\nfinalising risk assessment\nConsultancies with a contract value above $10 000 each\nConsultancy Purpose $ Actual\npayment\nOZ-Train Pty Ltd Consultancy to develop strategic plan $50 700\nColmar Brunton Pty Ltd Consultancy for amica market sizing and user shadow research $66 450\nFinity Consulting Pty Ltd Independent review of proposed changes to fee scale $20 000\nBee Squared Consulting Consultancy for modernisation project for grants, practice $95 000\nLtd management and data warehousing.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 59]\nThe following persons also regularly attend meetings: A co-sourced model was used for the delivery of the Internal\nAudit Program in 2024-25, with Scyne Advisory engaged to\n• Chief Operating Officer\nprovide Legal Services with internal audit services.\n• Manager, Finance\nInternal Audits conducted during 2024-25\n• Manager, Corporate Services\nLegal Services operates a risk-based Internal Audit Plan,\n• Team Leader, Information Management and Governance\nwhere audits are conducted to provide assurance on risks\n• Representatives from the Audit Office of South Australia; identified.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 59]\nThe following persons also regularly attend meetings: A co-sourced model was used for the delivery of the Internal\nAudit Program in 2024-25, with Scyne Advisory engaged to\n• Chief Operating Officer\nprovide Legal Services with internal audit services.\n• Manager, Finance\nInternal Audits conducted during 2024-25\n• Manager, Corporate Services\nLegal Services operates a risk-based Internal Audit Plan,\n• Team Leader, Information Management and Governance\nwhere audits are conducted to provide assurance on risks\n• Representatives from the Audit Office of South Australia; identified.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2024-25%20037%20Print%20(1).pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 99]\nConsultancies with a contract value below $10 000 each\nConsultancy Purpose $ Actual\npayment\nAll consultancies below Various $14 550\n$10,000 each – combined (combined total)\nConsultancies with a contract value above $10 000 each\nConsultancy Purpose $ Actual\npayment\nCindy Flower Consulting Change Management coaching, advices, and implementation $23 663\nwork and recommendations pertaining to the GPMS project\nContractors\nLegal Services publishes contract details in accordance with the State government’s Contract Disclosure Policy.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 99]\nConsultancies with a contract value below $10 000 each\nConsultancy Purpose $ Actual\npayment\nAll consultancies below Various $14 550\n$10,000 each – combined (combined total)\nConsultancies with a contract value above $10 000 each\nConsultancy Purpose $ Actual\npayment\nCindy Flower Consulting Change Management coaching, advices, and implementation $23 663\nwork and recommendations pertaining to the GPMS project\nContractors\nLegal Services publishes contract details in accordance with the State government’s Contract Disclosure Policy.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2021-22.pdf (https://lsc.sa.gov.au/resources/LSC%20Annual%20Report%2023028%20006%20Digital.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "People in prison who\nIn addition, free legal seminars were run online\nwish to make a submission are also assisted.\nand at all three clinic locations to promote public\nDuring 2020-21– awareness of the measures that can be taken to\nprepare for, mitigate losses from, future bushfires.\n• Legal Services staff visited Port Augusta,\nWhyalla and Port Pirie to provide legal Over the course of the financial year, 17\ninformation and advice about the Royal community legal education sessions were held,\nCommission 80 legal advice services provided and 23 legal\n• on-site information and advice was tasks completed.\nprovided to those attending the public\nhearing of the Disability Royal Commission\nin Adelaide\n• 40 CLE activities and 33 legal advice\nsessions were provided.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "People in prison who\nIn addition, free legal seminars were run online\nwish to make a submission are also assisted.\nand at all three clinic locations to promote public\nDuring 2020-21– awareness of the measures that can be taken to\nprepare for, mitigate losses from, future bushfires.\n• Legal Services staff visited Port Augusta,\nWhyalla and Port Pirie to provide legal Over the course of the financial year, 17\ninformation and advice about the Royal community legal education sessions were held,\nCommission 80 legal advice services provided and 23 legal\n• on-site information and advice was tasks completed.\nprovided to those attending the public\nhearing of the Disability Royal Commission\nin Adelaide\n• 40 CLE activities and 33 legal advice\nsessions were provided.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_211104_Digital_Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 3]\nContents\nChairperson’s letter to the Attorney-General 04\nOverview – Who we are and what we do 06\nOur Year 09\nHighlights 2022-23 10\nDirector’s Report 12\nSnapshot of Services 15\nOur Clients 17\nClient Services 43\nPrevention and Early Intervention Services 44\nCourt Based Services 52\nFamily Dispute Resolution Services 57\nLegal Representation 60\nSpecial Purpose Programs 71\nOur Performance 81\nSnapshot of Financial Performance 82\nReporting 83\nPartnerships 92\nManagement of Our Organisation 95\nCorporate Governance 96\nEmployees 99\nSupport Services 106\nQueries and Complaints 108\nLegislative Compliance 110\nFinances 112\nFinancial Statements 116\nAppendix 143\nState Expensive Criminal Cases Funding Agreement 144\n3", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-SA-020", "entity_name": "Legal Services Commission", "folder_name": "Legal-Services-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 3]\nContents\nChairperson’s letter to the Attorney-General 04\nOverview – Who we are and what we do 06\nOur Year 09\nHighlights 2022-23 10\nDirector’s Report 12\nSnapshot of Services 15\nOur Clients 17\nClient Services 43\nPrevention and Early Intervention Services 44\nCourt Based Services 52\nFamily Dispute Resolution Services 57\nLegal Representation 60\nSpecial Purpose Programs 71\nOur Performance 81\nSnapshot of Financial Performance 82\nReporting 83\nPartnerships 92\nManagement of Our Organisation 95\nCorporate Governance 96\nEmployees 99\nSupport Services 106\nQueries and Complaints 108\nLegislative Compliance 110\nFinances 112\nFinancial Statements 116\nAppendix 143\nState Expensive Criminal Cases Funding Agreement 144\n3", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2022-23.pdf (https://lsc.sa.gov.au/resources/LSC_Annual_Report_22-23.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology 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