{
  "entity_id": "S-VIC-027",
  "folder": "Mental-Health-and-Wellbeing-Commission",
  "name": "Mental Health and Wellbeing Commission",
  "type": "Independent Statutory Authority",
  "jurisdiction": "VIC",
  "portfolio": "",
  "website": "https://www.mhwc.vic.gov.au/",
  "data_status": "stub",
  "completeness": {
    "has_strategy_brief": false,
    "has_strategy_structured": false,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 10,
    "n_legislation": 0,
    "n_artifacts": 1,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 0,
    "verified_own_data": false
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "low",
    "summary": "",
    "official_site_url": "https://www.mhwc.vic.gov.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "Annual Report",
        "url": "https://www.mhwc.vic.gov.au/sites/default/files/2023-11/MHCC-2023-Annual-Report.pdf",
        "period": "2023",
        "confidence": "high"
      }
    ],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available."
  },
  "strategy_brief_md": null,
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Mental Health and Wellbeing Commission - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:49:46.245559+00:00\n**Entity ID**: S-VIC-027\n**Entity type**: Independent Statutory Authority\n**Jurisdiction**: VIC\n**Portfolio**: \n**Website**: https://www.mhwc.vic.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 7 |\n\n## Executive Readout\n\n### Purpose\n\n- Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nWhat's new: Media and updates\nLeadership changes at the Mental Health and Wellbeing Commission\nLeadership changes at the Mental Health and Wellbeing Commission\nCommissioners' Message on Victorian State Budget 2024 – 2025\nCommissioners' Message on Victorian State Budget 2024 – 2025\nMental Health Service Visits Discussions Summary\nThis report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- If you do provide personal information:\nwe will record your email address and any other information you submit\nwe will only use this information for the purpose that you have provided it for\nyour email address will not be added to a mailing list, unless you have specifically provided it for that purpose.\n  Source: `pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)`\n\n### Role and Functions\n\n- Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nWhat's new: Media and updates\nLeadership changes at the Mental Health and Wellbeing Commission\nLeadership changes at the Mental Health and Wellbeing Commission\nCommissioners' Message on Victorian State Budget 2024 – 2025\nCommissioners' Message on Victorian State Budget 2024 – 2025\nMental Health Service Visits Discussions Summary\nThis report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nOur reports:\nAnnual Report 2024-25\nAnnual Report 2024-25\nOur annual reports\nFind the MHWC's annual reports on this page\nSupporting consumers’ rights through improved understanding of complaints about restrictive practices - first insights report (January 2025).\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Our approach to complaint handling and compliance monitoring\nHow we will exercise our powers and provide rigorous system oversight as set out in the Mental Health and Wellbeing Act 2022\nExploring Issues through Inquiries and Systemic Reviews\nThe Mental Health and Wellbeing Act 2022 sets out the Commission’s objectives and functions, providing us with the authority to explore issues, including those that are systemic.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- To make a complaint\nOperating hours from\n9:30 am to 4:30 pm, Monday to Friday (excluding weekends and public holidays).\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n\n### Strategic Priorities\n\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nWhat's new: Media and updates\nLeadership changes at the Mental Health and Wellbeing Commission\nLeadership changes at the Mental Health and Wellbeing Commission\nCommissioners' Message on Victorian State Budget 2024 – 2025\nCommissioners' Message on Victorian State Budget 2024 – 2025\nMental Health Service Visits Discussions Summary\nThis report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nOur reports:\nAnnual Report 2024-25\nAnnual Report 2024-25\nOur annual reports\nFind the MHWC's annual reports on this page\nSupporting consumers’ rights through improved understanding of complaints about restrictive practices - first insights report (January 2025).\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- To make a complaint\nOperating hours from\n9:30 am to 4:30 pm, Monday to Friday (excluding weekends and public holidays).\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- Inaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPlans:\nOur Lived Experience Plan\nOur Lived Experience Plan is grounded in the belief that every person receiving mental health care has the right to actively participate in their recovery.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Phone 1800 246 054\nEmail\nhelp@mhwc.vic.gov.au\nor\nvisit our complaints page\nFor media enquiries\nEmail\ninfo@mhwc.vic.gov.au\nTo request promotional materials\nEmail\ninfo@mhwc.vic.gov.au\nTo make a complaint about us or to give us your feedback\nEmail\nfeedbackaboutus@mhwc.vic.gov.au\nTo submit a Freedom of Information (FOI) request\nVisit the\nFreedom of Information request\npage.\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- 1st April legislative changes to MHWC jurisdiction\nFrom 1 April 2024, the MHWC complaints handling process extends into emergency departments and urgent care centres of designated mental health services.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our Strategic Direction\nStrategic Direction: Establishing the Mental Health and Wellbeing Commission in its first year.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- If you do provide personal information:\nwe will record your email address and any other information you submit\nwe will only use this information for the purpose that you have provided it for\nyour email address will not be added to a mailing list, unless you have specifically provided it for that purpose.\n  Source: `pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)`\n\n## KPIs, Targets, and Where They Are At\n\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nWhat's new: Media and updates\nLeadership changes at the Mental Health and Wellbeing Commission\nLeadership changes at the Mental Health and Wellbeing Commission\nCommissioners' Message on Victorian State Budget 2024 – 2025\nCommissioners' Message on Victorian State Budget 2024 – 2025\nMental Health Service Visits Discussions Summary\nThis report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nOur reports:\nAnnual Report 2024-25\nAnnual Report 2024-25\nOur annual reports\nFind the MHWC's annual reports on this page\nSupporting consumers’ rights through improved understanding of complaints about restrictive practices - first insights report (January 2025).\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- To make a complaint\nOperating hours from\n9:30 am to 4:30 pm, Monday to Friday (excluding weekends and public holidays).\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- Inaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPlans:\nOur Lived Experience Plan\nOur Lived Experience Plan is grounded in the belief that every person receiving mental health care has the right to actively participate in their recovery.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Phone 1800 246 054\nEmail\nhelp@mhwc.vic.gov.au\nor\nvisit our complaints page\nFor media enquiries\nEmail\ninfo@mhwc.vic.gov.au\nTo request promotional materials\nEmail\ninfo@mhwc.vic.gov.au\nTo make a complaint about us or to give us your feedback\nEmail\nfeedbackaboutus@mhwc.vic.gov.au\nTo submit a Freedom of Information (FOI) request\nVisit the\nFreedom of Information request\npage.\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- 1st April legislative changes to MHWC jurisdiction\nFrom 1 April 2024, the MHWC complaints handling process extends into emergency departments and urgent care centres of designated mental health services.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- If you do provide personal information:\nwe will record your email address and any other information you submit\nwe will only use this information for the purpose that you have provided it for\nyour email address will not be added to a mailing list, unless you have specifically provided it for that purpose.\n  Source: `pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)`\n- Our annual report\nThe Mental Health and Wellbeing Commission’s inaugural annual report 2023/2024.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our approach to complaint handling and compliance monitoring\nHow we will exercise our powers and provide rigorous system oversight as set out in the Mental Health and Wellbeing Act 2022\nExploring Issues through Inquiries and Systemic Reviews\nThe Mental Health and Wellbeing Act 2022 sets out the Commission’s objectives and functions, providing us with the authority to explore issues, including those that are systemic.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Who we are\nThe Mental Health and Wellbeing Commission (the Commission) is an independent statutory body established under the Mental Health and Wellbeing Act, 2022 (the Act).\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- The MHCC’s Annual report and other publications (archives)\nFind archives of all MHCC’s publications\nIndividual service reports\nUnder the Mental Health and Wellbeing Act 2022, all designated mental health and wellbeing services must provide reports about the complaints they receive to the Commission.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n\n## Key Metrics\n\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nWhat's new: Media and updates\nLeadership changes at the Mental Health and Wellbeing Commission\nLeadership changes at the Mental Health and Wellbeing Commission\nCommissioners' Message on Victorian State Budget 2024 – 2025\nCommissioners' Message on Victorian State Budget 2024 – 2025\nMental Health Service Visits Discussions Summary\nThis report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nOur reports:\nAnnual Report 2024-25\nAnnual Report 2024-25\nOur annual reports\nFind the MHWC's annual reports on this page\nSupporting consumers’ rights through improved understanding of complaints about restrictive practices - first insights report (January 2025).\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- To make a complaint\nOperating hours from\n9:30 am to 4:30 pm, Monday to Friday (excluding weekends and public holidays).\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- Inaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPlans:\nOur Lived Experience Plan\nOur Lived Experience Plan is grounded in the belief that every person receiving mental health care has the right to actively participate in their recovery.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Phone 1800 246 054\nEmail\nhelp@mhwc.vic.gov.au\nor\nvisit our complaints page\nFor media enquiries\nEmail\ninfo@mhwc.vic.gov.au\nTo request promotional materials\nEmail\ninfo@mhwc.vic.gov.au\nTo make a complaint about us or to give us your feedback\nEmail\nfeedbackaboutus@mhwc.vic.gov.au\nTo submit a Freedom of Information (FOI) request\nVisit the\nFreedom of Information request\npage.\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- 1st April legislative changes to MHWC jurisdiction\nFrom 1 April 2024, the MHWC complaints handling process extends into emergency departments and urgent care centres of designated mental health services.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- If you do provide personal information:\nwe will record your email address and any other information you submit\nwe will only use this information for the purpose that you have provided it for\nyour email address will not be added to a mailing list, unless you have specifically provided it for that purpose.\n  Source: `pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)`\n- Our annual report\nThe Mental Health and Wellbeing Commission’s inaugural annual report 2023/2024.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n\n## Key Achievements\n\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nWhat's new: Media and updates\nLeadership changes at the Mental Health and Wellbeing Commission\nLeadership changes at the Mental Health and Wellbeing Commission\nCommissioners' Message on Victorian State Budget 2024 – 2025\nCommissioners' Message on Victorian State Budget 2024 – 2025\nMental Health Service Visits Discussions Summary\nThis report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nOur reports:\nAnnual Report 2024-25\nAnnual Report 2024-25\nOur annual reports\nFind the MHWC's annual reports on this page\nSupporting consumers’ rights through improved understanding of complaints about restrictive practices - first insights report (January 2025).\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- To make a complaint\nOperating hours from\n9:30 am to 4:30 pm, Monday to Friday (excluding weekends and public holidays).\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- Inaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPlans:\nOur Lived Experience Plan\nOur Lived Experience Plan is grounded in the belief that every person receiving mental health care has the right to actively participate in their recovery.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Phone 1800 246 054\nEmail\nhelp@mhwc.vic.gov.au\nor\nvisit our complaints page\nFor media enquiries\nEmail\ninfo@mhwc.vic.gov.au\nTo request promotional materials\nEmail\ninfo@mhwc.vic.gov.au\nTo make a complaint about us or to give us your feedback\nEmail\nfeedbackaboutus@mhwc.vic.gov.au\nTo submit a Freedom of Information (FOI) request\nVisit the\nFreedom of Information request\npage.\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- 1st April legislative changes to MHWC jurisdiction\nFrom 1 April 2024, the MHWC complaints handling process extends into emergency departments and urgent care centres of designated mental health services.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- If you do provide personal information:\nwe will record your email address and any other information you submit\nwe will only use this information for the purpose that you have provided it for\nyour email address will not be added to a mailing list, unless you have specifically provided it for that purpose.\n  Source: `pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)`\n- Our annual report\nThe Mental Health and Wellbeing Commission’s inaugural annual report 2023/2024.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our approach to complaint handling and compliance monitoring\nHow we will exercise our powers and provide rigorous system oversight as set out in the Mental Health and Wellbeing Act 2022\nExploring Issues through Inquiries and Systemic Reviews\nThe Mental Health and Wellbeing Act 2022 sets out the Commission’s objectives and functions, providing us with the authority to explore issues, including those that are systemic.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Who we are\nThe Mental Health and Wellbeing Commission (the Commission) is an independent statutory body established under the Mental Health and Wellbeing Act, 2022 (the Act).\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n\n## Key Issues, Risks, and Recommendations\n\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nWhat's new: Media and updates\nLeadership changes at the Mental Health and Wellbeing Commission\nLeadership changes at the Mental Health and Wellbeing Commission\nCommissioners' Message on Victorian State Budget 2024 – 2025\nCommissioners' Message on Victorian State Budget 2024 – 2025\nMental Health Service Visits Discussions Summary\nThis report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nOur reports:\nAnnual Report 2024-25\nAnnual Report 2024-25\nOur annual reports\nFind the MHWC's annual reports on this page\nSupporting consumers’ rights through improved understanding of complaints about restrictive practices - first insights report (January 2025).\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Our approach to complaint handling and compliance monitoring\nHow we will exercise our powers and provide rigorous system oversight as set out in the Mental Health and Wellbeing Act 2022\nExploring Issues through Inquiries and Systemic Reviews\nThe Mental Health and Wellbeing Act 2022 sets out the Commission’s objectives and functions, providing us with the authority to explore issues, including those that are systemic.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- To make a complaint\nOperating hours from\n9:30 am to 4:30 pm, Monday to Friday (excluding weekends and public holidays).\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- Inaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPlans:\nOur Lived Experience Plan\nOur Lived Experience Plan is grounded in the belief that every person receiving mental health care has the right to actively participate in their recovery.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Phone 1800 246 054\nEmail\nhelp@mhwc.vic.gov.au\nor\nvisit our complaints page\nFor media enquiries\nEmail\ninfo@mhwc.vic.gov.au\nTo request promotional materials\nEmail\ninfo@mhwc.vic.gov.au\nTo make a complaint about us or to give us your feedback\nEmail\nfeedbackaboutus@mhwc.vic.gov.au\nTo submit a Freedom of Information (FOI) request\nVisit the\nFreedom of Information request\npage.\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- Suggest an Issue for Inquiry or Systemic Review\nIssue Topic\nInformation about the suggested issue\nSubmit anonymously?\n  Source: `pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)`\n- 1st April legislative changes to MHWC jurisdiction\nFrom 1 April 2024, the MHWC complaints handling process extends into emergency departments and urgent care centres of designated mental health services.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- If you do provide personal information:\nwe will record your email address and any other information you submit\nwe will only use this information for the purpose that you have provided it for\nyour email address will not be added to a mailing list, unless you have specifically provided it for that purpose.\n  Source: `pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)`\n- Our annual report\nThe Mental Health and Wellbeing Commission’s inaugural annual report 2023/2024.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Who we are\nThe Mental Health and Wellbeing Commission (the Commission) is an independent statutory body established under the Mental Health and Wellbeing Act, 2022 (the Act).\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- The MHCC’s Annual report and other publications (archives)\nFind archives of all MHCC’s publications\nIndividual service reports\nUnder the Mental Health and Wellbeing Act 2022, all designated mental health and wellbeing services must provide reports about the complaints they receive to the Commission.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n\n## Corporate Values and Operating Culture\n\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nWhat's new: Media and updates\nLeadership changes at the Mental Health and Wellbeing Commission\nLeadership changes at the Mental Health and Wellbeing Commission\nCommissioners' Message on Victorian State Budget 2024 – 2025\nCommissioners' Message on Victorian State Budget 2024 – 2025\nMental Health Service Visits Discussions Summary\nThis report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.\n  Source: `pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)`\n- Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)`\n- Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Media enquiries\nFor media requests, please email\ninfo@mhwc.vic.gov.au\nOur reports:\nAnnual Report 2024-25\nAnnual Report 2024-25\nOur annual reports\nFind the MHWC's annual reports on this page\nSupporting consumers’ rights through improved understanding of complaints about restrictive practices - first insights report (January 2025).\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- To make a complaint\nOperating hours from\n9:30 am to 4:30 pm, Monday to Friday (excluding weekends and public holidays).\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n- The MHCC’s Annual report and other publications (archives)\nFind archives of all MHCC’s publications\nIndividual service reports\nUnder the Mental Health and Wellbeing Act 2022, all designated mental health and wellbeing services must provide reports about the complaints they receive to the Commission.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Inaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPlans:\nOur Lived Experience Plan\nOur Lived Experience Plan is grounded in the belief that every person receiving mental health care has the right to actively participate in their recovery.\n  Source: `pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)`\n- Phone 1800 246 054\nEmail\nhelp@mhwc.vic.gov.au\nor\nvisit our complaints page\nFor media enquiries\nEmail\ninfo@mhwc.vic.gov.au\nTo request promotional materials\nEmail\ninfo@mhwc.vic.gov.au\nTo make a complaint about us or to give us your feedback\nEmail\nfeedbackaboutus@mhwc.vic.gov.au\nTo submit a Freedom of Information (FOI) request\nVisit the\nFreedom of Information request\npage.\n  Source: `pages/contact.html (https://www.mhwc.vic.gov.au/contact-us-0)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission\n- `pages/contact.html` - pages - https://www.mhwc.vic.gov.au/contact-us-0\n- `pages/homepage.html` - pages - https://www.mhwc.vic.gov.au/\n- `pages/inquiries-index.html` - pages - https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review\n- `pages/inquiries-index__00.html` - pages - https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review\n- `pages/news-latest.html` - pages - https://www.mhwc.vic.gov.au/news-and-media\n- `pages/publications-index.html` - pages - https://www.mhwc.vic.gov.au/our-reports-and-publications\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Mental Health and Wellbeing Commission - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:35:24.769625+00:00\n**Entity ID**: S-VIC-027\n**Jurisdiction**: Victoria\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 7\n- Unique legislation references found: 5\n\n| Type | Count |\n|---|---:|\n| Act | 5 |\n\n## Legislation References\n\n### Mental Health Act 2022\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.vic.gov.au/search?q=Mental+Health+Act+2022\n\n**Sources**:\n- `pages/about.html`\n\n**Evidence contexts**:\n- the rights of consumers, families, carers and supporters.\nThe Commission is led by Chair Commissioner Maggie Toko, and two other Commissioners – Annabel Brebner and Jacqueline Gibson.\nRead more about our Commissioners.\nOur objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Com\n  Source: `pages/about.html`\n- e Commission is led by Chair Commissioner Maggie Toko, and two other Commissioners – Annabel Brebner and Jacqueline Gibson.\nRead more about our Commissioners.\nOur objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle\n  Source: `pages/about.html`\n\n### Mental Health and Wellbeing Act 2022\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.vic.gov.au/search?q=Mental+Health+and+Wellbeing+Act+2022\n\n**Sources**:\n- `pages/about.html`\n- `pages/publications-index.html`\n\n**Evidence contexts**:\n- and two other Commissioners – Annabel Brebner and Jacqueline Gibson.\nRead more about our Commissioners.\nOur objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commi\n  Source: `pages/about.html`\n- changed when someone experiences a mental health crisis in the community since the Royal Commission concluded.\nOur approach to complaint handling and compliance monitoring\nHow we will exercise our powers and provide rigorous system oversight as set out in the Mental Health and Wellbeing Act 2022\nExploring Issues through Inquiries and Systemic Reviews\nThe Mental Health and Wellbeing Act 2022 sets out the Commission’s objectives and functions, providing us with the authority to explore issues, including those that are systemic.\nOur Engagement Framework\n  Source: `pages/publications-index.html`\n\n### Inquiries and Systemic Reviews The Mental Health and Wellbeing Act 2022\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Inquiries+and+Systemic+Reviews+The+Mental+Health+and+Wellbeing+Act+2022\n\n**Sources**:\n- `pages/publications-index.html`\n\n**Evidence contexts**:\n- community since the Royal Commission concluded.\nOur approach to complaint handling and compliance monitoring\nHow we will exercise our powers and provide rigorous system oversight as set out in the Mental Health and Wellbeing Act 2022\nExploring Issues through Inquiries and Systemic Reviews\nThe Mental Health and Wellbeing Act 2022 sets out the Commission’s objectives and functions, providing us with the authority to explore issues, including those that are systemic.\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur com\n  Source: `pages/publications-index.html`\n\n### Lived Experience The Mental Health and Wellbeing Act 2022\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Lived+Experience+The+Mental+Health+and+Wellbeing+Act+2022\n\n**Sources**:\n- `pages/about.html`\n\n**Evidence contexts**:\n- Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026\n  Source: `pages/about.html`\n\n### Under the Mental Health and Wellbeing Act 2022\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Under+the+Mental+Health+and+Wellbeing+Act+2022\n\n**Sources**:\n- `pages/publications-index.html`\n\n**Evidence contexts**:\n- is report supports the protection of the rights of consumers who receive treatment at designated mental health services in Victoria.\nThe MHCC’s Annual report and other publications (archives)\nFind archives of all MHCC’s publications\nIndividual service reports\nUnder the Mental Health and Wellbeing Act 2022, all designated mental health and wellbeing services must provide reports about the complaints they receive to the Commission.\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPlans:\nOur Lived Experience Plan\nOur Lived Experience Pl\n  Source: `pages/publications-index.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/inquiries-index.html` (page)\n- `pages/inquiries-index__00.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/publications-index.html` (page)",
  "global_initiatives_md": null,
  "strategy": null,
  "ideas": [
    {
      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "Our Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nPrivacy and other policies\nOur commitment to your privacy\nHeiloo Declaration\nThe Heiloo Declaration - Peer and Lived Experience Leadership\nWebsite and social media privacy policy\nWebsite and social media privacy policy\nInaugural Two Year Report 2023-2025\nOur Inaugural Two Year Report 2023-2025\nPromotional materials\nResources and products you can download and print\nUpdated\n25 March 2026",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Our objectives\nOur objectives under the Mental Health Act 2022\nOur functions\nOur functions under the Mental Health Act 2022\nOur powers\nOur powers under the Mental Health and Wellbeing Act 2022\nMental Health and Wellbeing Commission leadership\nSummary of the executive leadership team of the Mental Health and Wellbeing Commissioners\nHow we handle complaints\nMore about how we handle complaints\nOur Engagement Framework\nMental Health and Wellbeing Commission's Engagement Framework\nNews and media\nOur page for news and media\nOur brand\nOur brand was developed in consultation with Lived Experience\nThe Mental Health and Wellbeing Act 2022\nUpdated\n13 January 2026",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/about.html (https://www.mhwc.vic.gov.au/about-mental-health-and-wellbeing-commission)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "The MHCC’s Annual report and other publications (archives)\nFind archives of all MHCC’s publications\nIndividual service reports\nUnder the Mental Health and Wellbeing Act 2022, all designated mental health and wellbeing services must provide reports about the complaints they receive to the Commission.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "The MHCC’s Annual report and other publications (archives)\nFind archives of all MHCC’s publications\nIndividual service reports\nUnder the Mental Health and Wellbeing Act 2022, all designated mental health and wellbeing services must provide reports about the complaints they receive to the Commission.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "pages/publications-index.html (https://www.mhwc.vic.gov.au/our-reports-and-publications)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Suggest an Issue for Inquiry or Systemic Review\nIssue Topic\nInformation about the suggested issue\nSubmit anonymously?",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Suggest an Issue for Inquiry or Systemic Review\nIssue Topic\nInformation about the suggested issue\nSubmit anonymously?",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/inquiries-index.html (https://www.mhwc.vic.gov.au/suggest-issue-inquiry-or-systemic-review)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
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        "Stage delivery through pilots, benefits tracking, and public reporting."
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      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
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      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
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      "quote": "Our annual report\nThe Mental Health and Wellbeing Commission’s inaugural annual report 2023/2024.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)",
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        "Publish lessons and decide whether to scale."
      ],
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        "Change fatigue",
        "Unclear accountability"
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      "entity_id": "S-VIC-027",
      "entity_name": "Mental Health and Wellbeing Commission",
      "folder_name": "Mental-Health-and-Wellbeing-Commission",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Our annual report\nThe Mental Health and Wellbeing Commission’s inaugural annual report 2023/2024.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "pages/news-latest.html (https://www.mhwc.vic.gov.au/news-and-media)",
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        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
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        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    }
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      "category": "annual-reports",
      "year": "2023",
      "url": "https://www.mhwc.vic.gov.au/sites/default/files/2023-11/MHCC-2023-Annual-Report.pdf",
      "file": "annual-reports/2023.pdf",
      "bytes": 1003266,
      "link_text": "Annual Report"
    }
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