{ "entity_id": "B-001970", "folder": "NDIS-Independent-Advisory-Council", "name": "NDIS Independent Advisory Council", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "https://www.ndis-iac.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 11, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for people with disability. [AR p.8]", "official_site_url": "https://www.ndis-iac.com.au/", "source_documents": [ { "type": "annual_report", "title": "IAC Annual Report 2023–24, accessible (PDF 3.8MB)", "url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "IAC Annual Report 2022–23, accessible (PDF 4.16MB)", "url": "https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Independent Advisory Council Annual Report 2021-22, accessible (PDF 1 MB)", "url": "https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "2020-21 Annual Report (PDF 1.65MB)", "url": "https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf", "period": "2020-21", "confidence": "high" }, { "type": "annual_report", "title": "Independent Advisory Council - Annual Report 2019-20", "url": "https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf", "period": "2019-20", "confidence": "high" }, { "type": "strategie", "title": "December 2020 submission to the National Disability Strategy Outcomes Framework", "url": "https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf", "period": "2020", "confidence": "medium" } ], "purpose": { "text": "The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for people with disability. [AR p.8]", "source_url": "", "source_page": 8, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the", "description": "Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the voice of children and young people; understanding the experiences of ageing participants and the role the NDIS plays in supporting them.", "source_url": "", "source_page": 24, "source_deep_url": "" }, { "title": "Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding ", "description": "Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding Policy; co-designing a Supported Decision Making Policy; engaging people with disability in a new framework for delivering home and living supports; co-designing work for information gathering for access and planning; developing advice on behaviour supports.", "source_url": "", "source_page": 24, "source_deep_url": "" } ], "values": [ { "name": "Collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "Inclusion", "description": "", "source_url": "", "source_page": null }, { "name": "Transparency", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Improving the NDIS for children and young people: the importance of being guided by their voice", "description": "The advice contends that the NDIS should spend time understanding and addressing the unique needs of children, young people and young adults. This includes recognising their different needs at different life stages and the additional difficulties they experience when there are intersecting hardships. [AR p.30]", "activities": [ "Involving children and young people in finding ways to enhance NDIS supports and improve outcomes." ], "source_url": "", "source_page": 30, "source_deep_url": "" }, { "name": "Outcome 2: Enhancing behaviour supports in the NDIA", "description": "This advice originated from the IAC Intellectual Disability Reference Group. It explores how to make positive behaviour supports work well in the NDIS. Our goal with this advice is to ensure that behaviour supports follow best practice and offer participants increased choice. Best practice services are informed by expert advice and proven research. [AR p.31]", "activities": [ "Recommending best practice behaviour supports that are trauma-informed and empathetic." ], "source_url": "", "source_page": 31, "source_deep_url": "" }, { "name": "Outcome 3: Participants who are ageing", "description": "This advice aims to improve the NDIS for older participants. It highlights the challenges people with disability face as they age and how the NDIS can better support them. We are also taking an intersectional approach to creating this advice. We are working with the Equity and Inclusion Reference Group to understand how personal characteristics influence someone’s experience of ageing. [AR p.31]", "activities": [ "Considering how personal characteristics influence someone’s experience of ageing." ], "source_url": "", "source_page": 31, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Improvement in behaviour supports in the NDIA", "target": "Best practice behaviour supports", "latest_result": "Ongoing progress", "status": "Partially achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "result_source_page": null }, { "code": "CCE02", "measure": "Enhanced participation of children and young people in the NDIS", "target": "Increased involvement in decision-making", "latest_result": "Increased engagement", "status": "Mostly achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "result_source_page": null }, { "code": "CCE03", "measure": "Better support for ageing participants", "target": "Equitable access to services", "latest_result": "Improved services", "status": "Substantially achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for peop", "Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the voice of children and young people; understanding the experiences of ageing participants and the role the NDIS plays in supporting them.", "Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding Policy; co-designing a Supported Decision Making Policy; engaging people with disability in a new framework for delivering home and living supports; co-designing work for information gathering for access and planning; developing advice on behaviour supports." ], "watch_terms": [ "Improvement in behaviour supports in the NDIA", "Enhanced participation of children and young people in the NDIS", "Better support for ageing participants" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# NDIS Independent Advisory Council — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf)\n\n## Our purpose / purposes\n\n> The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for people with disability. [AR p.8](https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf#page=8) [CP p.8]\n\n## How we deliver\n\n> Our advice to the Board is our most important output. It aims to create positive changes to the NDIS, which improves outcomes for participants. Our operating model and our work plan guide this work and help maximise the impact of our advice. It also supports how we contribute to other NDIA work. [AR p.22](https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf#page=22) [CP p.22]\n\n## Government priorities for this department\n\n- Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the voice of children and young people; understanding the experiences of ageing participants and the role the NDIS plays in supporting them. [CP p.24]\n- Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding Policy; co-designing a Supported Decision Making Policy; engaging people with disability in a new framework for delivering home and living supports; co-designing work for information gathering for access and planning; developing advice on behaviour supports. [CP p.24]\n\n## Outcomes\n\n### Outcome 1: Improving the NDIS for children and young people: the importance of being guided by their voice\nThe advice contends that the NDIS should spend time understanding and addressing the unique needs of children, young people and young adults. This includes recognising their different needs at different life stages and the additional difficulties they experience when there are intersecting hardships. [AR p.30](https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf#page=30) [CP p.30]\n\n**Key activities:**\n- Involving children and young people in finding ways to enhance NDIS supports and improve outcomes.\n\n### Outcome 2: Enhancing behaviour supports in the NDIA\nThis advice originated from the IAC Intellectual Disability Reference Group. It explores how to make positive behaviour supports work well in the NDIS. Our goal with this advice is to ensure that behaviour supports follow best practice and offer participants increased choice. Best practice services are informed by expert advice and proven research. [AR p.31](https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf#page=31) [CP p.31]\n\n**Key activities:**\n- Recommending best practice behaviour supports that are trauma-informed and empathetic.\n\n### Outcome 3: Participants who are ageing\nThis advice aims to improve the NDIS for older participants. It highlights the challenges people with disability face as they age and how the NDIS can better support them. We are also taking an intersectional approach to creating this advice. We are working with the Equity and Inclusion Reference Group to understand how personal characteristics influence someone’s experience of ageing. [AR p.31](https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf#page=31) [CP p.31]\n\n**Key activities:**\n- Considering how personal characteristics influence someone’s experience of ageing.\n\n## Values and principles\n\n_IAC Values_\n\n- Collaboration\n- Inclusion\n- Transparency\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Improvement in behaviour supports in the NDIA | Best practice behaviour supports | |\n| CCE02 | Enhanced participation of children and young people in the NDIS | Increased involvement in decision-making | |\n| CCE03 | Better support for ageing participants | Equitable access to services | |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Implementation of best practice behaviour supports | Ongoing progress | Partially achieved | |\n| CCE02 | Participation of children and young people in NDIS decision-making | Increased engagement | Mostly achieved | |\n| CCE03 | Support for ageing participants | Improved services | Substantially achieved | |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# NDIS Independent Advisory Council - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:31:59.780877+00:00\n**Entity ID**: B-001970\n**Entity type**: Statutory Body\n**Jurisdiction**: Commonwealth\n**Portfolio**: Health, Disability and Ageing\n**Website**: https://www.ndis-iac.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 5 |\n| other-pdfs | 5 |\n| pages | 4 |\n| strategies | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- Reporting should include data that allows\ncomparison of rate of:\no number of health problems\no avoidable deaths\no early indications of future increased ill-health such as obesity and psychiatric\ndisorder\no under-diagnosis of chronic and acute health conditions that can lead to significant\nfunctional impacts\no potentially modifiable cardiometabolic risk factors\no consultations with GPs addressing physical and preventative health issues\no prescription of preventative health medications\no prescription of psychotropic medication\no usage of emergency departments and hospital admissions\no potentially preventable hospitalisation\no mental health admissions\no contacts with community mental health services\no premature death.\no readmissions to hospital\n Additional data collection and monitoring for outcomes is required in the following\nareas recommended in the Council submission:\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n- Formal advice Informal advice Reference Groups\n• ‘Supporting LACs to be • Independent assessments • Children, Young\nLACs’ (PDF, 1.2MB) People and\n• Post-COVID practice and\nFamilies\n• ‘Support for families support\nReference Group\nand carers’ (DOCX,\n• Support coordination\n2.4MB) • Equity and\n• Scheme Work of the Future Inclusion\n• ‘Choice and control\nReference Group\nto safely live a life • Early Childhood Early\nof belonging and Intervention reset • Home and Living\ncitizenship’ (DOCX, Reference Group\n• National Disability Strategy\n1.6MB)\n• Intellectual\n• Supported Independent Living\n• ‘Supporting Disability\nparticipants to be • Monitoring the Participant Reference Group\nincluded in the Service Guarantee\ncommunity’.\n• Other identified priorities\nNDIA Corporate Plan Aspirations 2020–24 (PDF, 3.7MB):\n• A robust COVID-19 response and recovery • A genuinely connected and engaged\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- [pages 1,2,3]\n[Page 1]\nImproving outcomes for people\nwith disability under the National\nDisability Strategy and the NDIS\nSubmission to the Department of\nSocial Services\nDecember 2020\nIndependent Advisory Council Submission to the NDS Outcomes Frameworks Consultation 2020 1\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n- [pages 7,8,9]\nor the Australian Bureau\nof Statistics/Australian Institute of Health and Welfare)\no review of deaths focused on both the health system and the disability support\nsystem (recommendation for National, State and Territory Attorneys General)\no GPs use of comprehensive, high-quality, annual health assessments to people\nwith disability (recommendation for COAG Health Ministers Conference (or its\nequivalent)\n2 Trollor J, Srasuebkul and Howlett S (2017) and Office of the Public Advocate (Qld) 2016, Upholding the right to\nlife and health: a review of the deaths in care of people with disability in Queensland Final systemic advocacy\nreport - deaths in care of people with disability in Queensland February 2016\nIndependent Advisory Council Submission to the NDS Outcomes Frameworks Consultation 2020 7\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n\n### Role and Functions\n\n- [pages 20,21,22,23]\nhousing and supports\n• Separation of housing and supports\nCapacity building • Discussion paper: Capacity building insights from NDIA data\nMarkets and providers • Challenges for participants and nominees with service\nagreements\n• Workforce development\n• Regional and remote markets strategy\n• Support coordination: role and responsibilities, conflicts of\ninterest and specialisation\nResearch and evaluation • Strengthening the NDIA research and evaluation strategy to\npromote participant’s inclusion in research\n• Decision support tools – research considerations\n• Evidence repositories proposals\n• Social and community participation research proposals\n• Research advisory panel – role and identification of members\nAssistive Technology (AT) • Policy around provision of AT supports\nndis-iac.com.au 20\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 2]\nContents\nPrincipal Member’s review 03\nAbout Council’s important role 05\nCouncil Members 06\nExpert Advisers 13\nOperating Model 15\nCouncil’s year in review 2019–2020 17\nCouncil’s advice 18\nndis-iac.com.au 02\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 2]\nCouncil Annual Report 2020–2021\nContents\nPrincipal Member’s review 03\nDeputy Chair’s introduction 06\nOur important role 08\nCouncil Members 09\nReference Groups 15\nOur priorities 18\nPromoting our work 20\nYear in review 21\nAdvice 22\nAbout Council’s advice 22\nFormal advice 23\nInformal advice 25\nndis-iac.com.au 02\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- Formal advice Informal advice Reference Groups\n• ‘Supporting LACs to be • Independent assessments • Children, Young\nLACs’ (PDF, 1.2MB) People and\n• Post-COVID practice and\nFamilies\n• ‘Support for families support\nReference Group\nand carers’ (DOCX,\n• Support coordination\n2.4MB) • Equity and\n• Scheme Work of the Future Inclusion\n• ‘Choice and control\nReference Group\nto safely live a life • Early Childhood Early\nof belonging and Intervention reset • Home and Living\ncitizenship’ (DOCX, Reference Group\n• National Disability Strategy\n1.6MB)\n• Intellectual\n• Supported Independent Living\n• ‘Supporting Disability\nparticipants to be • Monitoring the Participant Reference Group\nincluded in the Service Guarantee\ncommunity’.\n• Other identified priorities\nNDIA Corporate Plan Aspirations 2020–24 (PDF, 3.7MB):\n• A robust COVID-19 response and recovery • A genuinely connected and engaged\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- [Page 2]\nCouncil Annual Report 2021–2022\nContents\nPrincipal Member’s review 04\nOur important advisory role 08\nCouncil Members 09\nReference Groups 17\nOur priorities 20\nOur Operating Model 20\nOur 2021-22 Work Plan 21\nMember view: Jointly helping participants be 23\nin control of their lives\nPromoting our work 24\nYear in review 25\nAdvice to the NDIA Board and input and expertise 27\nAdvice to the NDIA Board 28\nInput and expertise 30\nCo-design: An important path for positive change 31\nndis-iac.com.au 2\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- Our important advisory role 7\n2.1 About the IAC’s membership 8\n2.2 About IAC Members 9\n2.3 Others who support the IAC 14\n3.\n Source: `annual-reports/2022-23.pdf (https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf)`\n\n### Strategic Priorities\n\n- [Page 19]\nFormal advice submitted for 2019–2020\nOver the past 12 months, Council has submitted • Support for decision making in the NDIS.\ncomprehensive formal advice to the Board on a Taking advice from the IDRG, the Council\nnumber of areas related to priority Council issues, identified the need for the NDIS to develop and\ncutting across a range of 2019-2023 Corporate Plan implement a formal, consistent approach for\naspirations. decision making supports.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 2]\nCouncil Annual Report 2020–2021\nContents\nPrincipal Member’s review 03\nDeputy Chair’s introduction 06\nOur important role 08\nCouncil Members 09\nReference Groups 15\nOur priorities 18\nPromoting our work 20\nYear in review 21\nAdvice 22\nAbout Council’s advice 22\nFormal advice 23\nInformal advice 25\nndis-iac.com.au 02\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- Formal advice Informal advice Reference Groups\n• ‘Supporting LACs to be • Independent assessments • Children, Young\nLACs’ (PDF, 1.2MB) People and\n• Post-COVID practice and\nFamilies\n• ‘Support for families support\nReference Group\nand carers’ (DOCX,\n• Support coordination\n2.4MB) • Equity and\n• Scheme Work of the Future Inclusion\n• ‘Choice and control\nReference Group\nto safely live a life • Early Childhood Early\nof belonging and Intervention reset • Home and Living\ncitizenship’ (DOCX, Reference Group\n• National Disability Strategy\n1.6MB)\n• Intellectual\n• Supported Independent Living\n• ‘Supporting Disability\nparticipants to be • Monitoring the Participant Reference Group\nincluded in the Service Guarantee\ncommunity’.\n• Other identified priorities\nNDIA Corporate Plan Aspirations 2020–24 (PDF, 3.7MB):\n• A robust COVID-19 response and recovery • A genuinely connected and engaged\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- [Page 2]\nCouncil Annual Report 2021–2022\nContents\nPrincipal Member’s review 04\nOur important advisory role 08\nCouncil Members 09\nReference Groups 17\nOur priorities 20\nOur Operating Model 20\nOur 2021-22 Work Plan 21\nMember view: Jointly helping participants be 23\nin control of their lives\nPromoting our work 24\nYear in review 25\nAdvice to the NDIA Board and input and expertise 27\nAdvice to the NDIA Board 28\nInput and expertise 30\nCo-design: An important path for positive change 31\nndis-iac.com.au 2\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- Our priorities 21\n5.1 Our Operating Model defines how we deliver advice 21\n5.2 Our Work Plan 23\n6.\n Source: `annual-reports/2022-23.pdf (https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf)`\n- [Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 19]\nCouncil Annual Report 2020–2021\nOur 2020–21 Work Plan\nCouncil’s Work Plan outlines the work we will do • Other priorities from the wider government\nover a year.\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- [Page 20]\nCouncil Annual Report 2021–2022\nOur priorities\nCouncil uses an Operating Model to fulfil our statutory role and guide priority advice for the NDIA\nBoard.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- [Page 21]\nCouncil Annual Report 2021–2022\nOur 2021–22 Work Plan\nCouncil’s Work Plan outlines the work we will do • other priorities from the government and\nover a year.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- [Page 24]\n5 How we work\n5.2 Our work plan\n5.2.1 Our priorities for this year\nOur work plan outlines the work the IAC\nwill do over a year.\n Source: `annual-reports/2023-24.pdf (https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- This report talks\nabout the important work\nCouncil and its Reference\nGroups achieved from 1 July\n2020 to 30 June 2021.\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- [Page 19]\nFormal advice submitted for 2019–2020\nOver the past 12 months, Council has submitted • Support for decision making in the NDIS.\ncomprehensive formal advice to the Board on a Taking advice from the IDRG, the Council\nnumber of areas related to priority Council issues, identified the need for the NDIS to develop and\ncutting across a range of 2019-2023 Corporate Plan implement a formal, consistent approach for\naspirations. decision making supports.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- Reporting should include data that allows\ncomparison of rate of:\no number of health problems\no avoidable deaths\no early indications of future increased ill-health such as obesity and psychiatric\ndisorder\no under-diagnosis of chronic and acute health conditions that can lead to significant\nfunctional impacts\no potentially modifiable cardiometabolic risk factors\no consultations with GPs addressing physical and preventative health issues\no prescription of preventative health medications\no prescription of psychotropic medication\no usage of emergency departments and hospital admissions\no potentially preventable hospitalisation\no mental health admissions\no contacts with community mental health services\no premature death.\no readmissions to hospital\n Additional data collection and monitoring for outcomes is required in the following\nareas recommended in the Council submission:\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n- [pages 24,25,26,27,28]\nNDIA staff, who commended the interactive\naccountability around Council’s advice and\nand informative presentations.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- [pages 5,6,7,8,9]\nNDIA staff, for the passion and\nincluding IAC and IAC Reference Group contribution they have shown the IAC over\nMembers, have worked on co-design the past year.\nsteering committees to guide and\nI am grateful for the high regard and\nstrengthen the NDIA’s work about:\nrespect held for IAC’s advice across\n• information gathering for access various levels of governance, oversight,\nand planning and government.\n Source: `annual-reports/2022-23.pdf (https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf)`\n- This Policy, a\nresult of one of the Agency’s co-design projects, had its genesis from the\nIAC’s June 2021 advice Choice and control to safely live a good life of\nbelonging and citizenship (DOCX 1MB) and early work done by the IAC\nIntellectual Disability Reference Group.\n Source: `annual-reports/2022-23.pdf (https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf)`\n- In May 2022, the IAC endorsed Improving As a result, the advice stresses the\nequity in the NDIS (DOCX 307KB).\n Source: `annual-reports/2022-23.pdf (https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf)`\n- [pages 1,2,3,4,5]\n[Page 1]\nIndependent\nAdvisory Council\nto the NDIS\nAnnual Report\n2019–2020\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 2]\nContents\nPrincipal Member’s review 03\nAbout Council’s important role 05\nCouncil Members 06\nExpert Advisers 13\nOperating Model 15\nCouncil’s year in review 2019–2020 17\nCouncil’s advice 18\nndis-iac.com.au 02\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- While much has been achieved by Council, we know John Walsh AM\nmore needs to be done to make dealing with the Principal Member\nScheme easier for participants and families, and to Independent Advisory Council to the NDIS\nndis-iac.com.au 04\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [pages 5,6,7,8]\n-Management Reference Group (SMRG),\nwhich provides advice relating to self-\n• Mr James Manders\nmanagement and what is needed to promote\n• Ms Janet Meagher AM\nand support the growth in an efficient, effective,\n• Ms Jennifer Cullen\nlow risk and sustainable manner.\n• Mrs Judy Huett\n• Contemporary & Innovative Approaches\n• Ms Kerry Allan-Zinner Reference Group (CIARG), which provides\n• Mr Kevin Cocks AM advice relating to the home and living supports\nfor people with disability.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 20]\nInformal advice submitted for 2019–2020\nOver the past 12 months, Council has submitted an extensive suite of informal advice to the NDIA that aims to\ncut across a range of 2019-2023 Corporate Plan aspirations.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [pages 1,2,3,4,5,6]\n[Page 1]\nIndependent Advisory Council to the NDIS\nAnnual Repor t\n2020 – 2021\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $732.9 million, 732.9 million | In October 2022, the Minister for the NDIS\nIn May 2023, the Australian Government announced the Independent Review into\nannounced $732.9 million to improve and the NDIS.\nreform the NDIS. | `annual-reports/2023-24.pdf (https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf)` |\n| $783.5 million, 783.5 million | This builds on the significant investment of $783.5 million the Government made in the NDIA to continue to support current NDIA participants and to begin implementation of a new planning framework – announced on Tuesday 17 December 2024. | `pages/news-latest.html (https://www.ndis-iac.com.au/news)` |\n\n## Key Achievements\n\n- The Annual Report highlights Council’s achievements from 1 July 2020 to 30 June 2021, including the important advisory work completed by Council over the year.\n Source: `pages/news-latest.html (https://www.ndis-iac.com.au/news)`\n- The draft Outcomes Frameworks is an important first step in monitoring achievements under\nthe Strategy, and when implemented will highlight progress under this and future strategies.\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n- This report highlights\nthe important work and\nachievements of Council and\nits Reference Groups from 1\nJuly 2021 to 30 June 2022.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- Above: Timeline graphic that shows key Council highlights and achievements for the financial year, 2019 to 2020.\nndis-iac.com.au 17\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- This work is due to start in 2022-23.\nalso delivered Easy Read translations for our\nregular bulletins, Work Plan and Annual In October 2021, we completed the Council\nReport.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- Principal Member’s review\nIt is my pleasure to present the The Annual Report outlines the advice and\nachievements of the IAC and its 4 Reference\nIndependent Advisory Council\nGroups from 1 July 2022 to 30 June 2023.\n(IAC) Annual Report for 2022-23.\n Source: `annual-reports/2022-23.pdf (https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf)`\n- [Page 19]\nFormal advice submitted for 2019–2020\nOver the past 12 months, Council has submitted • Support for decision making in the NDIS.\ncomprehensive formal advice to the Board on a Taking advice from the IDRG, the Council\nnumber of areas related to priority Council issues, identified the need for the NDIS to develop and\ncutting across a range of 2019-2023 Corporate Plan implement a formal, consistent approach for\naspirations. decision making supports.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- Step 4 – Implement:\n4 • The advice is implemented, with progress reports to Council and NDIA\nBoard every six months.\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- [pages 34,35,36,37,38]\no highlights the importance of and co-design activities alongside\nacknowledging participants’ experiences a diverse design group, including\nas part of their supports. participants, disability support providers,\nand representative organisations.\n Source: `annual-reports/2022-23.pdf (https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf)`\n- This increases the\nways to engage with the NDIA, the\naccessibility of our bulletins and\nMinister for the NDIS, the DRMC, and\nimproves the user experience.\nstate and territory disability advisory\n• Released our annual report to the\ncouncils, as well as other disability\npublic, to promote and highlight our\norganisations.\nachievements for the 2022–23 financial\nyear.\n Source: `annual-reports/2023-24.pdf (https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf)`\n- Reporting should include data that allows\ncomparison of rate of:\no number of health problems\no avoidable deaths\no early indications of future increased ill-health such as obesity and psychiatric\ndisorder\no under-diagnosis of chronic and acute health conditions that can lead to significant\nfunctional impacts\no potentially modifiable cardiometabolic risk factors\no consultations with GPs addressing physical and preventative health issues\no prescription of preventative health medications\no prescription of psychotropic medication\no usage of emergency departments and hospital admissions\no potentially preventable hospitalisation\no mental health admissions\no contacts with community mental health services\no premature death.\no readmissions to hospital\n Additional data collection and monitoring for outcomes is required in the following\nareas recommended in the Council submission:\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Reporting should include data that allows\ncomparison of rate of:\no number of health problems\no avoidable deaths\no early indications of future increased ill-health such as obesity and psychiatric\ndisorder\no under-diagnosis of chronic and acute health conditions that can lead to significant\nfunctional impacts\no potentially modifiable cardiometabolic risk factors\no consultations with GPs addressing physical and preventative health issues\no prescription of preventative health medications\no prescription of psychotropic medication\no usage of emergency departments and hospital admissions\no potentially preventable hospitalisation\no mental health admissions\no contacts with community mental health services\no premature death.\no readmissions to hospital\n Additional data collection and monitoring for outcomes is required in the following\nareas recommended in the Council submission:\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n- [Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 19]\nFormal advice submitted for 2019–2020\nOver the past 12 months, Council has submitted • Support for decision making in the NDIS.\ncomprehensive formal advice to the Board on a Taking advice from the IDRG, the Council\nnumber of areas related to priority Council issues, identified the need for the NDIS to develop and\ncutting across a range of 2019-2023 Corporate Plan implement a formal, consistent approach for\naspirations. decision making supports.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [pages 5,6,7,8]\n-Management Reference Group (SMRG),\nwhich provides advice relating to self-\n• Mr James Manders\nmanagement and what is needed to promote\n• Ms Janet Meagher AM\nand support the growth in an efficient, effective,\n• Ms Jennifer Cullen\nlow risk and sustainable manner.\n• Mrs Judy Huett\n• Contemporary & Innovative Approaches\n• Ms Kerry Allan-Zinner Reference Group (CIARG), which provides\n• Mr Kevin Cocks AM advice relating to the home and living supports\nfor people with disability.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- Chapter 6, Part 3, Division 1, Section 144(1) of\nthe NDIS Act 2013 outlines that Council’s advice Along with providing advice to the Board, Council is\nshould aim to draw attention to the most important very engaged with providing input and expertise to\nissues affecting people with disability.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- [pages 7,8,9]\nor the Australian Bureau\nof Statistics/Australian Institute of Health and Welfare)\no review of deaths focused on both the health system and the disability support\nsystem (recommendation for National, State and Territory Attorneys General)\no GPs use of comprehensive, high-quality, annual health assessments to people\nwith disability (recommendation for COAG Health Ministers Conference (or its\nequivalent)\n2 Trollor J, Srasuebkul and Howlett S (2017) and Office of the Public Advocate (Qld) 2016, Upholding the right to\nlife and health: a review of the deaths in care of people with disability in Queensland Final systemic advocacy\nreport - deaths in care of people with disability in Queensland February 2016\nIndependent Advisory Council Submission to the NDS Outcomes Frameworks Consultation 2020 7\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n- [pages 20,21,22,23]\nhousing and supports\n• Separation of housing and supports\nCapacity building • Discussion paper: Capacity building insights from NDIA data\nMarkets and providers • Challenges for participants and nominees with service\nagreements\n• Workforce development\n• Regional and remote markets strategy\n• Support coordination: role and responsibilities, conflicts of\ninterest and specialisation\nResearch and evaluation • Strengthening the NDIA research and evaluation strategy to\npromote participant’s inclusion in research\n• Decision support tools – research considerations\n• Evidence repositories proposals\n• Social and community participation research proposals\n• Research advisory panel – role and identification of members\nAssistive Technology (AT) • Policy around provision of AT supports\nndis-iac.com.au 20\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 22]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nIntellectual disability (advice • Challenges for NDIS participants with intellectual disability\nsupported by the IDRG) • Workforce capability and training\n• Support for decision making and the role of guardians\nand nominees\n• Easy read and accessibility of information for participants with\nintellectual disability\nPartners in the Community • Local Area Coordination (LAC) Partner Strategy, strengthening\npolicy and practice\nTune Review • Issues for consideration\n• Participant Satisfaction Survey\n“Since my appointment as Chief Executive Officer of\nthe NDIA in November 2019, I have found the Council’s\ncollective advice and insight of great importance.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- Ms Kruk also served as\na Member of the NDIA Board, with roles on the People and Remuneration\nCommittee and Risk Committee and Audit Committee.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- [Page 25]\nCouncil Annual Report 2021–2022\nYear in review\n2021\nJuly \u0001 Council completes consultations on Scheme reforms with all\nstate and territory disability advisory councils.\n\u0001 Council’s sends the advice ‘Strengthening Scheme reforms to\naccess and planning’ (DOCX, 159kB) to the NDIA Board, who\nforwarded the advice to the Disability Ministers.\n\u0001 Senator the Hon Linda Reynolds CSC, former Minister for the\nNDIS, sends letters of thanks to Council Members for their\nadvice on Scheme reforms.\n\u0001 NDIA Board Member representatives attend the first Council\nmeeting for the year, and every monthly meeting thereafter.\n\u0001 Council continues to send monthly reports to the NDIA Board\nabout issues and opportunities from their disability communities.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- For people with challenges related to mobility, the constraints are even more significant as a\nresult of the lack of mandatory minimum standards related to accessibility and a lack of\naction by the housing industry and governments at all levels.\n Source: `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)`\n- [pages 11,12,13,14]\na Toderas\nThroughout her career, she was particularly concerned about how the intersecting\nissues of gender and disability discrimination affect women with disability.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [Page 26]\nCouncil Annual Report 2020–2021\nOver the past 12 months, Council has provided Informal advice on Home and Living\ninformal advice to the Agency on a broad range of\nA subgroup of Council and Reference Group\nissues.\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- [pages 24,25,26,27,28]\nNDIA staff, who commended the interactive\naccountability around Council’s advice and\nand informative presentations.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n\n## Corporate Values and Operating Culture\n\n- [Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [pages 24,25,26,27,28]\nNDIA staff, who commended the interactive\naccountability around Council’s advice and\nand informative presentations.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- [pages 5,6,7,8,9]\nNDIA staff, for the passion and\nincluding IAC and IAC Reference Group contribution they have shown the IAC over\nMembers, have worked on co-design the past year.\nsteering committees to guide and\nI am grateful for the high regard and\nstrengthen the NDIA’s work about:\nrespect held for IAC’s advice across\n• information gathering for access various levels of governance, oversight,\nand planning and government.\n Source: `annual-reports/2022-23.pdf (https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf)`\n- Formal advice Informal advice Reference Groups\n• ‘Supporting LACs to be • Independent assessments • Children, Young\nLACs’ (PDF, 1.2MB) People and\n• Post-COVID practice and\nFamilies\n• ‘Support for families support\nReference Group\nand carers’ (DOCX,\n• Support coordination\n2.4MB) • Equity and\n• Scheme Work of the Future Inclusion\n• ‘Choice and control\nReference Group\nto safely live a life • Early Childhood Early\nof belonging and Intervention reset • Home and Living\ncitizenship’ (DOCX, Reference Group\n• National Disability Strategy\n1.6MB)\n• Intellectual\n• Supported Independent Living\n• ‘Supporting Disability\nparticipants to be • Monitoring the Participant Reference Group\nincluded in the Service Guarantee\ncommunity’.\n• Other identified priorities\nNDIA Corporate Plan Aspirations 2020–24 (PDF, 3.7MB):\n• A robust COVID-19 response and recovery • A genuinely connected and engaged\n Source: `annual-reports/2020-21.pdf (https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf)`\n- [pages 5,6,7,8]\nNDIA.\nstakeholders look to Council for feedback to improve\nWe look forward to further developing and refining NDIS policies, systems, and service projects.\nour 2021-22 advice reports, before they are\nThe volume of work and requests for Council’s input\nsubmitted to the Board later in 2022.\n Source: `annual-reports/2021-22.pdf (https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf)`\n- Advice to the NDIA Board 29\n8.1 Improving the NDIS for children and young people:\nthe importance of being guided by their voice 30\n8.2 Enhancing behaviour supports in the NDIA 31\n8.3 Participants who are ageing 31\n9.\n Source: `annual-reports/2023-24.pdf (https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf)`\n- [Page 19]\nFormal advice submitted for 2019–2020\nOver the past 12 months, Council has submitted • Support for decision making in the NDIS.\ncomprehensive formal advice to the Board on a Taking advice from the IDRG, the Council\nnumber of areas related to priority Council issues, identified the need for the NDIS to develop and\ncutting across a range of 2019-2023 Corporate Plan implement a formal, consistent approach for\naspirations. decision making supports.\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n- [pages 20,21,22,23]\nhousing and supports\n• Separation of housing and supports\nCapacity building • Discussion paper: Capacity building insights from NDIA data\nMarkets and providers • Challenges for participants and nominees with service\nagreements\n• Workforce development\n• Regional and remote markets strategy\n• Support coordination: role and responsibilities, conflicts of\ninterest and specialisation\nResearch and evaluation • Strengthening the NDIA research and evaluation strategy to\npromote participant’s inclusion in research\n• Decision support tools – research considerations\n• Evidence repositories proposals\n• Social and community participation research proposals\n• Research advisory panel – role and identification of members\nAssistive Technology (AT) • Policy around provision of AT supports\nndis-iac.com.au 20\n Source: `annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2019-20.pdf` - annual-reports - https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf\n- `annual-reports/2020-21.pdf` - annual-reports - https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf\n- `annual-reports/2021-22.pdf` - annual-reports - https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf\n- `annual-reports/2022-23.pdf` - annual-reports - https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf\n- `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf` - strategies - https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf\n- `pages/about.html` - pages - https://www.ndis-iac.com.au/about\n- `pages/contact.html` - pages - https://www.ndis-iac.com.au/contact\n- `pages/homepage.html` - pages - https://www.ndis-iac.com.au/\n- `pages/news-latest.html` - pages - https://www.ndis-iac.com.au/news\n- `other-pdfs/Council-Roadshow-Video-2-Our-Role-Transcript.pdf` - other-pdfs - https://www.ndis-iac.com.au/s/Council-Roadshow-Video-2-Our-Role-Transcript.pdf\n- `other-pdfs/6393-A-NDIA-IDRG-Work-Plan-ER-FA-Accessible.pdf` - other-pdfs - https://www.ndis-iac.com.au/s/6393-A-NDIA-IDRG-Work-Plan-ER-FA-Accessible.pdf\n- `other-pdfs/6393-B-NDIA-FNRG-Work-Plan-ER-FA-Accessible-wskp.pdf` - other-pdfs - https://www.ndis-iac.com.au/s/6393-B-NDIA-FNRG-Work-Plan-ER-FA-Accessible-wskp.pdf\n- `other-pdfs/6393-E-NDIA-IAC-Work-Plan-ER-FA-Accessible.pdf` - other-pdfs - https://www.ndis-iac.com.au/s/6393-E-NDIA-IAC-Work-Plan-ER-FA-Accessible.pdf\n- `other-pdfs/IACWorkPlan2025-2026-FINALJune2025.pdf` - other-pdfs - https://www.ndis-iac.com.au/s/IACWorkPlan2025-2026-FINALJune2025.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# NDIS Independent Advisory Council - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:20:12.328457+00:00\n**Entity ID**: B-001970\n**Jurisdiction**: Commonwealth\n**Portfolio**: Health, Disability and Ageing\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 15\n- Unique legislation references found: 2\n\n| Type | Count |\n|---|---:|\n| Act | 2 |\n\n## Legislation References\n\n### National Disability Insurance Scheme (NDIS) Act 2013\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=National+Disability+Insurance+Scheme+%28NDIS%29+Act+2013\n\n**Sources**:\n- `pages/about.html`\n\n**Evidence contexts**:\n- endent Advisory Council (IAC) comprises 12 Members who represent a wide range of disability and advocacy sectors, bringing their own lived experience or expertise of disability.\nThe IAC’s independence is determined by the\nNational Disability Insurance Scheme (NDIS) Act 2013\n, providing advice on its own initiative or at the written request of the Board. Advice is given in relation to the ways in which the National Disability Insurance Agency (NDIA):\nperforms its functions in relation to the Scheme\nsupports the independence and s\n Source: `pages/about.html`\n\n### National Disability Insurance Scheme Act 2013\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=National+Disability+Insurance+Scheme+Act+2013\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- ment and support\nof the IAC. Throughout the year they have\ntrusted us to provide advice and input to\nvarious projects.\nIndependent Advisory Council to the NDIS Annual Report 2023–24 7\n\n[page 8]\n2. Our advisory role\n2 Our advisory role\nThe IAC’s role under the National Disability Insurance Scheme Act 2013\n(Cth) (NDIS Act) is to give independent advice to the NDIA Board, with\nthe aim of improving the NDIS for people with disability.\nThe IAC’s advice brings the most important The IAC and its reference groups are a\nissues impacting people with disability valuable\n Source: `annual-reports/2023-24.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `annual-reports/2019-20.pages.jsonl` (pdf_pages)\n- `annual-reports/2020-21.pages.jsonl` (pdf_pages)\n- `annual-reports/2021-22.pages.jsonl` (pdf_pages)\n- `annual-reports/2022-23.pages.jsonl` (pdf_pages)\n- `annual-reports/2023-24.pages.jsonl` (pdf_pages)\n- `other-pdfs/6393-A-NDIA-IDRG-Work-Plan-ER-FA-Accessible.pages.jsonl` (pdf_pages)\n- `other-pdfs/6393-B-NDIA-FNRG-Work-Plan-ER-FA-Accessible-wskp.pages.jsonl` (pdf_pages)\n- `other-pdfs/6393-E-NDIA-IAC-Work-Plan-ER-FA-Accessible.pages.jsonl` (pdf_pages)\n- `other-pdfs/Council-Roadshow-Video-2-Our-Role-Transcript.pages.jsonl` (pdf_pages)\n- `other-pdfs/IACWorkPlan2025-2026-FINALJune2025.pages.jsonl` (pdf_pages)\n- `strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for people with disability. [AR p.8]", "purposes_source_page": 8, "how_we_deliver": "Our advice to the Board is our most important output. It aims to create positive changes to the NDIS, which improves outcomes for participants. Our operating model and our work plan guide this work and help maximise the impact of our advice. It also supports how we contribute to other NDIA work. [AR p.22]", "how_we_deliver_source_page": 22, "government_priorities": [ { "text": "Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the voice of children and young people; understanding the experiences of ageing participants and the role the NDIS plays in supporting them.", "source_page": 24 }, { "text": "Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding Policy; co-designing a Supported Decision Making Policy; engaging people with disability in a new framework for delivering home and living supports; co-designing work for information gathering for access and planning; developing advice on behaviour supports.", "source_page": 24 } ], "outcomes": [ { "name": "Outcome 1: Improving the NDIS for children and young people: the importance of being guided by their voice", "description": "The advice contends that the NDIS should spend time understanding and addressing the unique needs of children, young people and young adults. This includes recognising their different needs at different life stages and the additional difficulties they experience when there are intersecting hardships. [AR p.30]", "key_activities": [ "Involving children and young people in finding ways to enhance NDIS supports and improve outcomes." ], "source_page": 30 }, { "name": "Outcome 2: Enhancing behaviour supports in the NDIA", "description": "This advice originated from the IAC Intellectual Disability Reference Group. It explores how to make positive behaviour supports work well in the NDIS. Our goal with this advice is to ensure that behaviour supports follow best practice and offer participants increased choice. Best practice services are informed by expert advice and proven research. [AR p.31]", "key_activities": [ "Recommending best practice behaviour supports that are trauma-informed and empathetic." ], "source_page": 31 }, { "name": "Outcome 3: Participants who are ageing", "description": "This advice aims to improve the NDIS for older participants. It highlights the challenges people with disability face as they age and how the NDIS can better support them. We are also taking an intersectional approach to creating this advice. We are working with the Equity and Inclusion Reference Group to understand how personal characteristics influence someone’s experience of ageing. [AR p.31]", "key_activities": [ "Considering how personal characteristics influence someone’s experience of ageing." ], "source_page": 31 } ], "values": [ "Collaboration", "Inclusion", "Transparency" ], "values_framework_name": "IAC Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Improvement in behaviour supports in the NDIA", "target": "Best practice behaviour supports", "source_page": null }, { "code": "CCE02", "measure": "Enhanced participation of children and young people in the NDIS", "target": "Increased involvement in decision-making", "source_page": null }, { "code": "CCE03", "measure": "Better support for ageing participants", "target": "Equitable access to services", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Implementation of best practice behaviour supports", "result": "Ongoing progress", "status": "Partially achieved", "source_page": null }, { "code": "CCE02", "measure": "Participation of children and young people in NDIS decision-making", "result": "Increased engagement", "status": "Mostly achieved", "source_page": null }, { "code": "CCE03", "measure": "Support for ageing participants", "result": "Improved services", "status": "Substantially achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 22]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nIntellectual disability (advice • Challenges for NDIS participants with intellectual disability\nsupported by the IDRG) • Workforce capability and training\n• Support for decision making and the role of guardians\nand nominees\n• Easy read and accessibility of information for participants with\nintellectual disability\nPartners in the Community • Local Area Coordination (LAC) Partner Strategy, strengthening\npolicy and practice\nTune Review • Issues for consideration\n• Participant Satisfaction Survey\n“Since my appointment as Chief Executive Officer of\nthe NDIA in November 2019, I have found the Council’s\ncollective advice and insight of great importance.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 22]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nIntellectual disability (advice • Challenges for NDIS participants with intellectual disability\nsupported by the IDRG) • Workforce capability and training\n• Support for decision making and the role of guardians\nand nominees\n• Easy read and accessibility of information for participants with\nintellectual disability\nPartners in the Community • Local Area Coordination (LAC) Partner Strategy, strengthening\npolicy and practice\nTune Review • Issues for consideration\n• Participant Satisfaction Survey\n“Since my appointment as Chief Executive Officer of\nthe NDIA in November 2019, I have found the Council’s\ncollective advice and insight of great importance.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Reporting should include data that allows\ncomparison of rate of:\no number of health problems\no avoidable deaths\no early indications of future increased ill-health such as obesity and psychiatric\ndisorder\no under-diagnosis of chronic and acute health conditions that can lead to significant\nfunctional impacts\no potentially modifiable cardiometabolic risk factors\no consultations with GPs addressing physical and preventative health issues\no prescription of preventative health medications\no prescription of psychotropic medication\no usage of emergency departments and hospital admissions\no potentially preventable hospitalisation\no mental health admissions\no contacts with community mental health services\no premature death.\no readmissions to hospital\n Additional data collection and monitoring for outcomes is required in the following\nareas recommended in the Council submission:", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Reporting should include data that allows\ncomparison of rate of:\no number of health problems\no avoidable deaths\no early indications of future increased ill-health such as obesity and psychiatric\ndisorder\no under-diagnosis of chronic and acute health conditions that can lead to significant\nfunctional impacts\no potentially modifiable cardiometabolic risk factors\no consultations with GPs addressing physical and preventative health issues\no prescription of preventative health medications\no prescription of psychotropic medication\no usage of emergency departments and hospital admissions\no potentially preventable hospitalisation\no mental health admissions\no contacts with community mental health services\no premature death.\no readmissions to hospital\n Additional data collection and monitoring for outcomes is required in the following\nareas recommended in the Council submission:", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public 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participant’s inclusion in research\n• Decision support tools – research considerations\n• Evidence repositories proposals\n• Social and community participation research proposals\n• Research advisory panel – role and identification of members\nAssistive Technology (AT) • Policy around provision of AT supports\nndis-iac.com.au 20", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[pages 20,21,22,23]\nhousing and supports\n• Separation of housing and supports\nCapacity building • Discussion paper: Capacity building insights from NDIA data\nMarkets and providers • Challenges for participants and nominees with service\nagreements\n• Workforce development\n• Regional and remote markets strategy\n• Support coordination: role and responsibilities, conflicts of\ninterest and specialisation\nResearch and evaluation • Strengthening the NDIA research and evaluation strategy to\npromote participant’s inclusion in research\n• Decision support tools – research considerations\n• Evidence repositories proposals\n• 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