{
  "entity_id": "B-003101",
  "folder": "National-Accreditation-Authority-for-Translators-and-Interpreters",
  "name": "National Accreditation Authority for Translators and Interpreters",
  "type": "Inter-jurisdictional Body",
  "jurisdiction": "Commonwealth",
  "portfolio": "Home Affairs",
  "website": "https://www.naati.com.au/",
  "data_status": "partial",
  "completeness": {
    "has_strategy_brief": false,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 3,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 0,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "medium",
    "summary": "a connected community without language barriers",
    "official_site_url": "https://www.naati.com.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "Annual Report",
        "url": "https://www.naati.com.au/wp-content/uploads/2026/01/Annual-Report_2016-2017.pdf",
        "period": "2026",
        "confidence": "high"
      }
    ],
    "purpose": null,
    "vision": {
      "text": "a connected community without language barriers",
      "source_url": "https://www.naati.com.au/wp-content/uploads/2026/04/IT-Services-Support-Officer-full-time-April-2026-.pdf",
      "source_page": 1,
      "source_deep_url": "https://www.naati.com.au/wp-content/uploads/2026/04/IT-Services-Support-Officer-full-time-April-2026-.pdf#page=1"
    },
    "strategic_priorities": [],
    "values": [],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [
        "a connected community without language barriers"
      ],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Structured strategy exists but is incomplete."
  },
  "strategy_brief_md": null,
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# National Accreditation Authority for Translators and Interpreters - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:22:50.303449+00:00\n**Entity ID**: B-003101\n**Entity type**: Inter-jurisdictional Body\n**Jurisdiction**: Commonwealth\n**Portfolio**: Home Affairs\n**Website**: https://www.naati.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 2 |\n| pages | 4 |\n\n## Executive Readout\n\n### Purpose\n\n- National Office\n16/2 King Street\nDeakin ACT 2600\nView on Google Map\nQueensland\nQueensland Multicultural Centre\nRm 10, 2nd Floor\n102 Main Street Kangaroo Point\nBrisbane QLD 4169\nView on Google Map\nNew South Wales\nSuite 2, Level 6\n570 George Street\nSydney NSW 2000\nView on Google Map\nVictoria\nLevel 10\n179 Queen Street\nMelbourne VIC 3000\nView on Google Map\nWestern Australia\nLevel 1\n49 Oxford Close\nWest Leederville WA 6007\nView on Google Map\nPractitioner details\ncredential result\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- Credentialed Community Language (CCL) test\nMigration assessments\n13,100+\n17,950\n185\npractitioners\ncredentials\nlanguages\nOur vision is for a connected community\nwithout language barriers.\n  Source: `pages/homepage.html (https://www.naati.com.au/)`\n- Read more\n1\n2\n3\n…\n53\nResults per pages\n6\n10\n15\n20\nPractitioner details\ncredential result\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- NAATI Values\nNAATI’s vision is for a connected community without language barriers, and our purpose is to credential\npractitioners who wish to work as translators and interpreters in Australia.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n\n### Role and Functions\n\n- National Office\n16/2 King Street\nDeakin ACT 2600\nView on Google Map\nQueensland\nQueensland Multicultural Centre\nRm 10, 2nd Floor\n102 Main Street Kangaroo Point\nBrisbane QLD 4169\nView on Google Map\nNew South Wales\nSuite 2, Level 6\n570 George Street\nSydney NSW 2000\nView on Google Map\nVictoria\nLevel 10\n179 Queen Street\nMelbourne VIC 3000\nView on Google Map\nWestern Australia\nLevel 1\n49 Oxford Close\nWest Leederville WA 6007\nView on Google Map\nPractitioner details\ncredential result\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- Read more\n1\n2\n3\n…\n53\nResults per pages\n6\n10\n15\n20\nPractitioner details\ncredential result\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- [Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- Review the job description\n• Full time position (37.5 hrs per week)\nand criteria and if you think\n• Role based in Canberra you would be suitable in this\n• Salary based on the NAATI Enterprise Agreement 2024-2028 (Band 3) role, we want to hear from\nyou!\n  Source: `other-pdfs/IT-Services-Support-Officer-full-time-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/IT-Services-Support-Officer-full-time-April-2026-.pdf)`\n- Applications close at 5pm Thursday 14 May 2026.\n» View the job ad\n» View Position Description\nExpression of interest\nBecome a NAATI\nRole-player or Rehearsal Interpreter\nPosition description\nSome of NAATI’s interpreting tests are delivered by live role-play.\n  Source: `pages/about.html (https://www.naati.com.au/about-us/careers/)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nContact Us\nHome\n/\nContact Us\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n\n### Strategic Priorities\n\n- National Office\n16/2 King Street\nDeakin ACT 2600\nView on Google Map\nQueensland\nQueensland Multicultural Centre\nRm 10, 2nd Floor\n102 Main Street Kangaroo Point\nBrisbane QLD 4169\nView on Google Map\nNew South Wales\nSuite 2, Level 6\n570 George Street\nSydney NSW 2000\nView on Google Map\nVictoria\nLevel 10\n179 Queen Street\nMelbourne VIC 3000\nView on Google Map\nWestern Australia\nLevel 1\n49 Oxford Close\nWest Leederville WA 6007\nView on Google Map\nPractitioner details\ncredential result\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- Read more\n1\n2\n3\n…\n53\nResults per pages\n6\n10\n15\n20\nPractitioner details\ncredential result\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nContact Us\nHome\n/\nContact Us\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- View frequently asked questions (FAQ) here\nOther ways to contact us\nEmail:\ninfo@naati.com.au\nPhone:\n1300 557 470\nNAATI offices\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- NATIONAL OFFICE\n16/2 King Street, Deakin ACT 2600\nNgunnawal Country\nOffice hours:\n9am-4:30pm Monday to Friday\nNEW SOUTH WALES\nSuite 2, Level 6, 570 George Street, Sydney NSW 2000\nGadigal Country\ninfonsw@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nNORTHERN TERRITORY\nNAATI currently manages NT testing and other operations from its National Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- QUEENSLAND\nQueensland Multicultural Centre,\nRoom 10, Level 2, 102 Main Street, Kangaroo Point QLD 4169\nMeanjin Country\ninfoqld@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nSOUTH AUSTRALIA\nNAATI currently manages South Australian testing and other operations from its Victoria Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- VICTORIA\nLevel 10, 179 Queen Street, Melbourne VIC 3000\nWurundjeri Country\ninfovic@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nWESTERN AUSTRALIA\nLevel 1, 49 Oxford Close, West Leederville WA 6007\nNoongar Country\ninfowa@naati.com.au\nOffice hours:\n9am-4pm Monday to Thursday\nTesting facilities in other countries\nNAATI provides the option to sit the online Credentialed Community Language test at a secure testing facility in person in Karachi, Pakistan, in Abu Dhabi, UAE and in Manila, Philippines.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- INNOVATIVE NETWORK, KARACHI, PAKISTAN\nBungalow #41\nJ/3 Block 6,\nP.E.C.H.S.\n, Karachi 75400, Pakistan\nIf candidates need help deciding if this testing venue is right for them they can contact Innovative Network on the following numbers:\nPhone:\n00922134303051-55\nWhatsApp:\n00923364662284 ; 0092336INNAATI\nMAGSAYSAY CENTER FOR HOSPITALITY AND CULINARY ARTS, Inc. (MIHCA),\nMANILA, PHILIPPINES\n4th floor Times Plaza Building\nUnited Nations Avenue corner Taft  Avenue\nErmita, Manila 1000, Philippines\nIf candidates need help deciding if this testing venue is right for them they can contact MIHCA at the following:\nPhone:\n+632 85249996 local 402\nWhatsapp:\n+639204443913\nEmail:\nmagpro@mihca.edu.ph\n/\njustin.santos@mihca.edu.ph\nBLUE MARK MANAGEMENT, SHARJAH, UAE\n201, 2nd Floor\nVictoria 1, Corniche Street\nAl Mujarrah, Sharjah, UAE\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- 10,500+\npractitioners\n15,000+\ncredentials\n178\nlanguages\nLearn more about NAATI\nLatest news from the industry\n01 Apr 2026\nnews\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner...\n  Source: `pages/homepage.html (https://www.naati.com.au/)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nNews\nSearch resources\nKeywords\nFilter\nNews\nSelect an option\nNewsletter\nPractitioner Spotlight\nNewest to oldest\nNewest\nOldest\nFilter\nReset Filter\nGrid View\nList View\n01 Apr 2026\nNewsletter\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner spotlight – Voula Tomaras Industry news and upcoming events\nRead more\n31 Mar 2026\nPractitioner Spotlight\nPractitioner Spotlight: Voula Tomaras\nMy career as an interpreter has been built on a simple but powerful belief: language access is not a luxury-it is essential.\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n\n## KPIs, Targets, and Where They Are At\n\n- National Office\n16/2 King Street\nDeakin ACT 2600\nView on Google Map\nQueensland\nQueensland Multicultural Centre\nRm 10, 2nd Floor\n102 Main Street Kangaroo Point\nBrisbane QLD 4169\nView on Google Map\nNew South Wales\nSuite 2, Level 6\n570 George Street\nSydney NSW 2000\nView on Google Map\nVictoria\nLevel 10\n179 Queen Street\nMelbourne VIC 3000\nView on Google Map\nWestern Australia\nLevel 1\n49 Oxford Close\nWest Leederville WA 6007\nView on Google Map\nPractitioner details\ncredential result\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- Read more\n1\n2\n3\n…\n53\nResults per pages\n6\n10\n15\n20\nPractitioner details\ncredential result\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nContact Us\nHome\n/\nContact Us\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- View frequently asked questions (FAQ) here\nOther ways to contact us\nEmail:\ninfo@naati.com.au\nPhone:\n1300 557 470\nNAATI offices\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- NATIONAL OFFICE\n16/2 King Street, Deakin ACT 2600\nNgunnawal Country\nOffice hours:\n9am-4:30pm Monday to Friday\nNEW SOUTH WALES\nSuite 2, Level 6, 570 George Street, Sydney NSW 2000\nGadigal Country\ninfonsw@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nNORTHERN TERRITORY\nNAATI currently manages NT testing and other operations from its National Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- QUEENSLAND\nQueensland Multicultural Centre,\nRoom 10, Level 2, 102 Main Street, Kangaroo Point QLD 4169\nMeanjin Country\ninfoqld@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nSOUTH AUSTRALIA\nNAATI currently manages South Australian testing and other operations from its Victoria Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- VICTORIA\nLevel 10, 179 Queen Street, Melbourne VIC 3000\nWurundjeri Country\ninfovic@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nWESTERN AUSTRALIA\nLevel 1, 49 Oxford Close, West Leederville WA 6007\nNoongar Country\ninfowa@naati.com.au\nOffice hours:\n9am-4pm Monday to Thursday\nTesting facilities in other countries\nNAATI provides the option to sit the online Credentialed Community Language test at a secure testing facility in person in Karachi, Pakistan, in Abu Dhabi, UAE and in Manila, Philippines.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- INNOVATIVE NETWORK, KARACHI, PAKISTAN\nBungalow #41\nJ/3 Block 6,\nP.E.C.H.S.\n, Karachi 75400, Pakistan\nIf candidates need help deciding if this testing venue is right for them they can contact Innovative Network on the following numbers:\nPhone:\n00922134303051-55\nWhatsApp:\n00923364662284 ; 0092336INNAATI\nMAGSAYSAY CENTER FOR HOSPITALITY AND CULINARY ARTS, Inc. (MIHCA),\nMANILA, PHILIPPINES\n4th floor Times Plaza Building\nUnited Nations Avenue corner Taft  Avenue\nErmita, Manila 1000, Philippines\nIf candidates need help deciding if this testing venue is right for them they can contact MIHCA at the following:\nPhone:\n+632 85249996 local 402\nWhatsapp:\n+639204443913\nEmail:\nmagpro@mihca.edu.ph\n/\njustin.santos@mihca.edu.ph\nBLUE MARK MANAGEMENT, SHARJAH, UAE\n201, 2nd Floor\nVictoria 1, Corniche Street\nAl Mujarrah, Sharjah, UAE\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- 10,500+\npractitioners\n15,000+\ncredentials\n178\nlanguages\nLearn more about NAATI\nLatest news from the industry\n01 Apr 2026\nnews\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner...\n  Source: `pages/homepage.html (https://www.naati.com.au/)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nNews\nSearch resources\nKeywords\nFilter\nNews\nSelect an option\nNewsletter\nPractitioner Spotlight\nNewest to oldest\nNewest\nOldest\nFilter\nReset Filter\nGrid View\nList View\n01 Apr 2026\nNewsletter\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner spotlight – Voula Tomaras Industry news and upcoming events\nRead more\n31 Mar 2026\nPractitioner Spotlight\nPractitioner Spotlight: Voula Tomaras\nMy career as an interpreter has been built on a simple but powerful belief: language access is not a luxury-it is essential.\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- Read more\n09 Mar 2026\nNewsletter\nNAATI News | March 2026\nIn this month’s edition: National awareness campaign launched EAP for NAATI-certified practitioners Practitioner spotligh: Cassie Lee NAATI at Australian Healthcare Week Industry news & resources\nRead more\n03 Mar 2026\nPractitioner Spotlight\nPractitioner Spotlight: Cassie Lee\nAs an 8 year old in Korea where I was born, I once saw a Korean sales assistant at a department store in Seoul talking to a Japanese customer.\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- [pages 1,2,3]\n[Page 1]\nPOSITION DESCRIPTION\nPosition Title: IT Services Support Officer\nBand: NAATI Band 3\nWork Unit: Operations (IT Services)\nReporting to: Manager, IT Services\nStatus: Full time permanent\nThe Organisation:\nNAATI is the registered business name of the National Accreditation Authority for Translators and Interpreters\nLtd (ABN 42 008 596 996).\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- Credentialed Community Language (CCL) test\nMigration assessments\n13,100+\n17,950\n185\npractitioners\ncredentials\nlanguages\nOur vision is for a connected community\nwithout language barriers.\n  Source: `pages/homepage.html (https://www.naati.com.au/)`\n- [Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n\n## Key Metrics\n\n- [Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- National Office\n16/2 King Street\nDeakin ACT 2600\nView on Google Map\nQueensland\nQueensland Multicultural Centre\nRm 10, 2nd Floor\n102 Main Street Kangaroo Point\nBrisbane QLD 4169\nView on Google Map\nNew South Wales\nSuite 2, Level 6\n570 George Street\nSydney NSW 2000\nView on Google Map\nVictoria\nLevel 10\n179 Queen Street\nMelbourne VIC 3000\nView on Google Map\nWestern Australia\nLevel 1\n49 Oxford Close\nWest Leederville WA 6007\nView on Google Map\nPractitioner details\ncredential result\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- Read more\n1\n2\n3\n…\n53\nResults per pages\n6\n10\n15\n20\nPractitioner details\ncredential result\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nContact Us\nHome\n/\nContact Us\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- View frequently asked questions (FAQ) here\nOther ways to contact us\nEmail:\ninfo@naati.com.au\nPhone:\n1300 557 470\nNAATI offices\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- NATIONAL OFFICE\n16/2 King Street, Deakin ACT 2600\nNgunnawal Country\nOffice hours:\n9am-4:30pm Monday to Friday\nNEW SOUTH WALES\nSuite 2, Level 6, 570 George Street, Sydney NSW 2000\nGadigal Country\ninfonsw@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nNORTHERN TERRITORY\nNAATI currently manages NT testing and other operations from its National Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- QUEENSLAND\nQueensland Multicultural Centre,\nRoom 10, Level 2, 102 Main Street, Kangaroo Point QLD 4169\nMeanjin Country\ninfoqld@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nSOUTH AUSTRALIA\nNAATI currently manages South Australian testing and other operations from its Victoria Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- VICTORIA\nLevel 10, 179 Queen Street, Melbourne VIC 3000\nWurundjeri Country\ninfovic@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nWESTERN AUSTRALIA\nLevel 1, 49 Oxford Close, West Leederville WA 6007\nNoongar Country\ninfowa@naati.com.au\nOffice hours:\n9am-4pm Monday to Thursday\nTesting facilities in other countries\nNAATI provides the option to sit the online Credentialed Community Language test at a secure testing facility in person in Karachi, Pakistan, in Abu Dhabi, UAE and in Manila, Philippines.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- INNOVATIVE NETWORK, KARACHI, PAKISTAN\nBungalow #41\nJ/3 Block 6,\nP.E.C.H.S.\n, Karachi 75400, Pakistan\nIf candidates need help deciding if this testing venue is right for them they can contact Innovative Network on the following numbers:\nPhone:\n00922134303051-55\nWhatsApp:\n00923364662284 ; 0092336INNAATI\nMAGSAYSAY CENTER FOR HOSPITALITY AND CULINARY ARTS, Inc. (MIHCA),\nMANILA, PHILIPPINES\n4th floor Times Plaza Building\nUnited Nations Avenue corner Taft  Avenue\nErmita, Manila 1000, Philippines\nIf candidates need help deciding if this testing venue is right for them they can contact MIHCA at the following:\nPhone:\n+632 85249996 local 402\nWhatsapp:\n+639204443913\nEmail:\nmagpro@mihca.edu.ph\n/\njustin.santos@mihca.edu.ph\nBLUE MARK MANAGEMENT, SHARJAH, UAE\n201, 2nd Floor\nVictoria 1, Corniche Street\nAl Mujarrah, Sharjah, UAE\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- 10,500+\npractitioners\n15,000+\ncredentials\n178\nlanguages\nLearn more about NAATI\nLatest news from the industry\n01 Apr 2026\nnews\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner...\n  Source: `pages/homepage.html (https://www.naati.com.au/)`\n\n## Key Achievements\n\n- National Office\n16/2 King Street\nDeakin ACT 2600\nView on Google Map\nQueensland\nQueensland Multicultural Centre\nRm 10, 2nd Floor\n102 Main Street Kangaroo Point\nBrisbane QLD 4169\nView on Google Map\nNew South Wales\nSuite 2, Level 6\n570 George Street\nSydney NSW 2000\nView on Google Map\nVictoria\nLevel 10\n179 Queen Street\nMelbourne VIC 3000\nView on Google Map\nWestern Australia\nLevel 1\n49 Oxford Close\nWest Leederville WA 6007\nView on Google Map\nPractitioner details\ncredential result\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- Read more\n1\n2\n3\n…\n53\nResults per pages\n6\n10\n15\n20\nPractitioner details\ncredential result\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- Applications close at 5pm Thursday 14 May 2026.\n» View the job ad\n» View Position Description\nExpression of interest\nBecome a NAATI\nRole-player or Rehearsal Interpreter\nPosition description\nSome of NAATI’s interpreting tests are delivered by live role-play.\n  Source: `pages/about.html (https://www.naati.com.au/about-us/careers/)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nContact Us\nHome\n/\nContact Us\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- View frequently asked questions (FAQ) here\nOther ways to contact us\nEmail:\ninfo@naati.com.au\nPhone:\n1300 557 470\nNAATI offices\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- NATIONAL OFFICE\n16/2 King Street, Deakin ACT 2600\nNgunnawal Country\nOffice hours:\n9am-4:30pm Monday to Friday\nNEW SOUTH WALES\nSuite 2, Level 6, 570 George Street, Sydney NSW 2000\nGadigal Country\ninfonsw@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nNORTHERN TERRITORY\nNAATI currently manages NT testing and other operations from its National Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- QUEENSLAND\nQueensland Multicultural Centre,\nRoom 10, Level 2, 102 Main Street, Kangaroo Point QLD 4169\nMeanjin Country\ninfoqld@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nSOUTH AUSTRALIA\nNAATI currently manages South Australian testing and other operations from its Victoria Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- VICTORIA\nLevel 10, 179 Queen Street, Melbourne VIC 3000\nWurundjeri Country\ninfovic@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nWESTERN AUSTRALIA\nLevel 1, 49 Oxford Close, West Leederville WA 6007\nNoongar Country\ninfowa@naati.com.au\nOffice hours:\n9am-4pm Monday to Thursday\nTesting facilities in other countries\nNAATI provides the option to sit the online Credentialed Community Language test at a secure testing facility in person in Karachi, Pakistan, in Abu Dhabi, UAE and in Manila, Philippines.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- INNOVATIVE NETWORK, KARACHI, PAKISTAN\nBungalow #41\nJ/3 Block 6,\nP.E.C.H.S.\n, Karachi 75400, Pakistan\nIf candidates need help deciding if this testing venue is right for them they can contact Innovative Network on the following numbers:\nPhone:\n00922134303051-55\nWhatsApp:\n00923364662284 ; 0092336INNAATI\nMAGSAYSAY CENTER FOR HOSPITALITY AND CULINARY ARTS, Inc. (MIHCA),\nMANILA, PHILIPPINES\n4th floor Times Plaza Building\nUnited Nations Avenue corner Taft  Avenue\nErmita, Manila 1000, Philippines\nIf candidates need help deciding if this testing venue is right for them they can contact MIHCA at the following:\nPhone:\n+632 85249996 local 402\nWhatsapp:\n+639204443913\nEmail:\nmagpro@mihca.edu.ph\n/\njustin.santos@mihca.edu.ph\nBLUE MARK MANAGEMENT, SHARJAH, UAE\n201, 2nd Floor\nVictoria 1, Corniche Street\nAl Mujarrah, Sharjah, UAE\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- 10,500+\npractitioners\n15,000+\ncredentials\n178\nlanguages\nLearn more about NAATI\nLatest news from the industry\n01 Apr 2026\nnews\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner...\n  Source: `pages/homepage.html (https://www.naati.com.au/)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nNews\nSearch resources\nKeywords\nFilter\nNews\nSelect an option\nNewsletter\nPractitioner Spotlight\nNewest to oldest\nNewest\nOldest\nFilter\nReset Filter\nGrid View\nList View\n01 Apr 2026\nNewsletter\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner spotlight – Voula Tomaras Industry news and upcoming events\nRead more\n31 Mar 2026\nPractitioner Spotlight\nPractitioner Spotlight: Voula Tomaras\nMy career as an interpreter has been built on a simple but powerful belief: language access is not a luxury-it is essential.\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- Read more\n09 Mar 2026\nNewsletter\nNAATI News | March 2026\nIn this month’s edition: National awareness campaign launched EAP for NAATI-certified practitioners Practitioner spotligh: Cassie Lee NAATI at Australian Healthcare Week Industry news & resources\nRead more\n03 Mar 2026\nPractitioner Spotlight\nPractitioner Spotlight: Cassie Lee\nAs an 8 year old in Korea where I was born, I once saw a Korean sales assistant at a department store in Seoul talking to a Japanese customer.\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n\n## Key Issues, Risks, and Recommendations\n\n- National Office\n16/2 King Street\nDeakin ACT 2600\nView on Google Map\nQueensland\nQueensland Multicultural Centre\nRm 10, 2nd Floor\n102 Main Street Kangaroo Point\nBrisbane QLD 4169\nView on Google Map\nNew South Wales\nSuite 2, Level 6\n570 George Street\nSydney NSW 2000\nView on Google Map\nVictoria\nLevel 10\n179 Queen Street\nMelbourne VIC 3000\nView on Google Map\nWestern Australia\nLevel 1\n49 Oxford Close\nWest Leederville WA 6007\nView on Google Map\nPractitioner details\ncredential result\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- Read more\n1\n2\n3\n…\n53\nResults per pages\n6\n10\n15\n20\nPractitioner details\ncredential result\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- [Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nContact Us\nHome\n/\nContact Us\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- View frequently asked questions (FAQ) here\nOther ways to contact us\nEmail:\ninfo@naati.com.au\nPhone:\n1300 557 470\nNAATI offices\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- NATIONAL OFFICE\n16/2 King Street, Deakin ACT 2600\nNgunnawal Country\nOffice hours:\n9am-4:30pm Monday to Friday\nNEW SOUTH WALES\nSuite 2, Level 6, 570 George Street, Sydney NSW 2000\nGadigal Country\ninfonsw@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nNORTHERN TERRITORY\nNAATI currently manages NT testing and other operations from its National Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- QUEENSLAND\nQueensland Multicultural Centre,\nRoom 10, Level 2, 102 Main Street, Kangaroo Point QLD 4169\nMeanjin Country\ninfoqld@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nSOUTH AUSTRALIA\nNAATI currently manages South Australian testing and other operations from its Victoria Office.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- VICTORIA\nLevel 10, 179 Queen Street, Melbourne VIC 3000\nWurundjeri Country\ninfovic@naati.com.au\nOffice hours:\n9am-4pm Monday to Friday\nWESTERN AUSTRALIA\nLevel 1, 49 Oxford Close, West Leederville WA 6007\nNoongar Country\ninfowa@naati.com.au\nOffice hours:\n9am-4pm Monday to Thursday\nTesting facilities in other countries\nNAATI provides the option to sit the online Credentialed Community Language test at a secure testing facility in person in Karachi, Pakistan, in Abu Dhabi, UAE and in Manila, Philippines.\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- INNOVATIVE NETWORK, KARACHI, PAKISTAN\nBungalow #41\nJ/3 Block 6,\nP.E.C.H.S.\n, Karachi 75400, Pakistan\nIf candidates need help deciding if this testing venue is right for them they can contact Innovative Network on the following numbers:\nPhone:\n00922134303051-55\nWhatsApp:\n00923364662284 ; 0092336INNAATI\nMAGSAYSAY CENTER FOR HOSPITALITY AND CULINARY ARTS, Inc. (MIHCA),\nMANILA, PHILIPPINES\n4th floor Times Plaza Building\nUnited Nations Avenue corner Taft  Avenue\nErmita, Manila 1000, Philippines\nIf candidates need help deciding if this testing venue is right for them they can contact MIHCA at the following:\nPhone:\n+632 85249996 local 402\nWhatsapp:\n+639204443913\nEmail:\nmagpro@mihca.edu.ph\n/\njustin.santos@mihca.edu.ph\nBLUE MARK MANAGEMENT, SHARJAH, UAE\n201, 2nd Floor\nVictoria 1, Corniche Street\nAl Mujarrah, Sharjah, UAE\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- 10,500+\npractitioners\n15,000+\ncredentials\n178\nlanguages\nLearn more about NAATI\nLatest news from the industry\n01 Apr 2026\nnews\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner...\n  Source: `pages/homepage.html (https://www.naati.com.au/)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nNews\nSearch resources\nKeywords\nFilter\nNews\nSelect an option\nNewsletter\nPractitioner Spotlight\nNewest to oldest\nNewest\nOldest\nFilter\nReset Filter\nGrid View\nList View\n01 Apr 2026\nNewsletter\nNAATI News | April 2026\nIn this month’s edition: NAATI at Australian Healthcare Week The Premier’s Harmony Dinner 2026 Practitioner spotlight – Voula Tomaras Industry news and upcoming events\nRead more\n31 Mar 2026\nPractitioner Spotlight\nPractitioner Spotlight: Voula Tomaras\nMy career as an interpreter has been built on a simple but powerful belief: language access is not a luxury-it is essential.\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- Read more\n09 Mar 2026\nNewsletter\nNAATI News | March 2026\nIn this month’s edition: National awareness campaign launched EAP for NAATI-certified practitioners Practitioner spotligh: Cassie Lee NAATI at Australian Healthcare Week Industry news & resources\nRead more\n03 Mar 2026\nPractitioner Spotlight\nPractitioner Spotlight: Cassie Lee\nAs an 8 year old in Korea where I was born, I once saw a Korean sales assistant at a department store in Seoul talking to a Japanese customer.\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- [pages 1,2,3]\n[Page 1]\nPOSITION DESCRIPTION\nPosition Title: IT Services Support Officer\nBand: NAATI Band 3\nWork Unit: Operations (IT Services)\nReporting to: Manager, IT Services\nStatus: Full time permanent\nThe Organisation:\nNAATI is the registered business name of the National Accreditation Authority for Translators and Interpreters\nLtd (ABN 42 008 596 996).\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- Specific Duties\nEnd User and Systems Support\n• Provide routine support for Windows based devices, standard business applications, and network\nconnectivity issues.\n• Assist with onboarding and offboarding activities, including user set up, access changes, and equipment\nallocation.\n• Perform troubleshooting of issues related to Microsoft 365 services and escalate complex issues\nappropriately.\n• Support staff experiencing issues with NAATI’s internal systems and external portals, including escalating\ncustomer-impacting issues to senior staff.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n\n## Corporate Values and Operating Culture\n\n- It is expected that the person will\ndemonstrate NAATI’s values of respect, integrity, and professionalism in all interactions.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- Respect – We treat everyone with dignity and respect\nIntegrity – We are honest and trustworthy and lead by example\nProfessionalism – We strive for excellence in everything we do\nPrimary Outcomes for the Position\nThe IT Services Support Officer provides frontline technical, and systems support to NAATI staff within\nestablished policies, procedures, and systems of work.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- [Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nCareers\nHome\n/\nAbout Us\n/\nCareers\nWork with us\nRespect, integrity and professionalism are at the heart of what we do here at NAATI.\n  Source: `pages/about.html (https://www.naati.com.au/about-us/careers/)`\n- Respect, Integrity, and Professionalism not only define who we are, they\nunderpin everything we do.\n  Source: `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)`\n- National Office\n16/2 King Street\nDeakin ACT 2600\nView on Google Map\nQueensland\nQueensland Multicultural Centre\nRm 10, 2nd Floor\n102 Main Street Kangaroo Point\nBrisbane QLD 4169\nView on Google Map\nNew South Wales\nSuite 2, Level 6\n570 George Street\nSydney NSW 2000\nView on Google Map\nVictoria\nLevel 10\n179 Queen Street\nMelbourne VIC 3000\nView on Google Map\nWestern Australia\nLevel 1\n49 Oxford Close\nWest Leederville WA 6007\nView on Google Map\nPractitioner details\ncredential result\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n- Read more\n1\n2\n3\n…\n53\nResults per pages\n6\n10\n15\n20\nPractitioner details\ncredential result\n  Source: `pages/news-latest.html (https://www.naati.com.au/news)`\n- Skip to content\nA connected community without language barriers\nSearch\nmyNAATI\nContact us\nCareers\nNews\nNAATI Learn\nSearch\nLinkedin-in\nYoutube\nContact Us\nHome\n/\nContact Us\nNAATI closure dates\nNAATI offices will be closed from Friday 19 December 2025 (5pm AEDT) to Monday 5 January 2026 (9am AEDT).\n  Source: `pages/contact.html (https://www.naati.com.au/contact/)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.naati.com.au/about-us/careers/\n- `pages/contact.html` - pages - https://www.naati.com.au/contact/\n- `pages/homepage.html` - pages - https://www.naati.com.au/\n- `pages/news-latest.html` - pages - https://www.naati.com.au/news\n- `other-pdfs/IT-Services-Support-Officer-full-time-April-2026.pdf` - other-pdfs - https://www.naati.com.au/wp-content/uploads/2026/04/IT-Services-Support-Officer-full-time-April-2026-.pdf\n- `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf` - other-pdfs - https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# National Accreditation Authority for Translators and Interpreters - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:12:26.539540+00:00\n**Entity ID**: B-003101\n**Jurisdiction**: Commonwealth\n**Portfolio**: Home Affairs\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 6\n- Unique legislation references found: 0\n\n## Legislation References\n\n_No Act/Regulation/Instrument references found in the local corpus._\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `other-pdfs/IT-Services-Support-Officer-full-time-April-2026.pages.jsonl` (pdf_pages)\n- `other-pdfs/PD_IT-Services-Support-Officer-April-2026.pages.jsonl` (pdf_pages)",
  "global_initiatives_md": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "a connected community without language barriers",
    "vision_source_page": 1,
    "purposes": null,
    "purposes_source_page": null,
    "how_we_deliver": null,
    "how_we_deliver_source_page": null,
    "government_priorities": [],
    "outcomes": [],
    "values": [],
    "values_framework_name": null,
    "kpi_targets_2025_26": [],
    "kpi_results_2024_25": [],
    "_source_urls": {
      "annual_report_url": "https://www.naati.com.au/wp-content/uploads/2026/01/Annual-Report_2016-2017.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "[Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "[Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Credentialed Community Language (CCL) test\nMigration assessments\n13,100+\n17,950\n185\npractitioners\ncredentials\nlanguages\nOur vision is for a connected community\nwithout language barriers.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/homepage.html (https://www.naati.com.au/)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Credentialed Community Language (CCL) test\nMigration assessments\n13,100+\n17,950\n185\npractitioners\ncredentials\nlanguages\nOur vision is for a connected community\nwithout language barriers.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "pages/homepage.html (https://www.naati.com.au/)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "[Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "[Page 2]\nIT Services Support Officer – April 2026\nKey Responsibilities and duties:\n• Provide first and second level IT support to NAATI staff for end-user devices, applications, and systems.\n• Respond to, record, and manage IT service requests and incidents using NAATI’s service management\nsystem, escalating issues where required.\n• Support the day-to-day operation of Microsoft 365 services, including Outlook, Teams, OneDrive,\nSharePoint Online, and related collaboration tools.\n• Assist with the provisioning, setup, and maintenance of user accounts, access permissions, and devices\nunder the guidance of senior IT staff.\n• Support the deployment, replacement, and maintenance of ICT equipment, including desktops,\nlaptops and peripherals.\n• Assist staff with the use of standard IT systems and collaboration tools, including providing guidance\nand information training as required.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Specific Duties\nEnd User and Systems Support\n• Provide routine support for Windows based devices, standard business applications, and network\nconnectivity issues.\n• Assist with onboarding and offboarding activities, including user set up, access changes, and equipment\nallocation.\n• Perform troubleshooting of issues related to Microsoft 365 services and escalate complex issues\nappropriately.\n• Support staff experiencing issues with NAATI’s internal systems and external portals, including escalating\ncustomer-impacting issues to senior staff.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Specific Duties\nEnd User and Systems Support\n• Provide routine support for Windows based devices, standard business applications, and network\nconnectivity issues.\n• Assist with onboarding and offboarding activities, including user set up, access changes, and equipment\nallocation.\n• Perform troubleshooting of issues related to Microsoft 365 services and escalate complex issues\nappropriately.\n• Support staff experiencing issues with NAATI’s internal systems and external portals, including escalating\ncustomer-impacting issues to senior staff.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Case Processing",
      "scale": "small",
      "title": "Triage queue for stuck or ageing cases",
      "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.",
      "quote": "Credentialed Community Language (CCL) test\nMigration assessments\n13,100+\n17,950\n185\npractitioners\ncredentials\nlanguages\nOur vision is for a connected community\nwithout language barriers.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Applicants / case officers",
      "source": "pages/homepage.html (https://www.naati.com.au/)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Case Processing",
      "scale": "large",
      "title": "End-to-end case processing redesign",
      "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.",
      "quote": "Credentialed Community Language (CCL) test\nMigration assessments\n13,100+\n17,950\n185\npractitioners\ncredentials\nlanguages\nOur vision is for a connected community\nwithout language barriers.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Applicants / case officers",
      "source": "pages/homepage.html (https://www.naati.com.au/)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Respect – We treat everyone with dignity and respect\nIntegrity – We are honest and trustworthy and lead by example\nProfessionalism – We strive for excellence in everything we do\nPrimary Outcomes for the Position\nThe IT Services Support Officer provides frontline technical, and systems support to NAATI staff within\nestablished policies, procedures, and systems of work.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Respect – We treat everyone with dignity and respect\nIntegrity – We are honest and trustworthy and lead by example\nProfessionalism – We strive for excellence in everything we do\nPrimary Outcomes for the Position\nThe IT Services Support Officer provides frontline technical, and systems support to NAATI staff within\nestablished policies, procedures, and systems of work.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf (https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [
    {
      "category": "other-pdfs",
      "year": "2026",
      "url": "https://www.naati.com.au/wp-content/uploads/2026/04/IT-Services-Support-Officer-full-time-April-2026-.pdf",
      "file": "other-pdfs/IT-Services-Support-Officer-full-time-April-2026.pdf",
      "bytes": 396817,
      "link_text": "» View the job ad"
    },
    {
      "category": "other-pdfs",
      "year": "2026",
      "url": "https://www.naati.com.au/wp-content/uploads/2026/04/PD_IT-Services-Support-Officer-April-2026.pdf",
      "file": "other-pdfs/PD_IT-Services-Support-Officer-April-2026.pdf",
      "bytes": 290426,
      "link_text": "» View Position Description"
    },
    {
      "category": "annual-reports",
      "year": "2026",
      "url": "https://www.naati.com.au/wp-content/uploads/2026/01/Annual-Report_2016-2017.pdf",
      "file": "annual-reports/2026.pdf",
      "bytes": 1856748,
      "link_text": "Annual Report"
    }
  ],
  "_meta": {
    "snapshot_built_at": "2026-05-13T11:02:55+00:00",
    "strategy_brief_meta": {
      "model": "nova-micro",
      "folder": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "annual_report": {
        "file": null,
        "url": "",
        "year": null
      },
      "corporate_plan": {
        "file": "other-pdfs\\IT-Services-Support-Officer-full-time-April-2026.txt",
        "url": "https://www.naati.com.au/wp-content/uploads/2026/04/IT-Services-Support-Officer-full-time-April-2026-.pdf",
        "year": "IT-Services-Support-Officer-full-time-April-2026"
      },
      "usage": {
        "input_tokens": 1414,
        "output_tokens": 162,
        "total_tokens": 1576,
        "model": "nova-micro"
      },
      "cost_usd": 7.217000000000001e-05,
      "elapsed_seconds": 1.15,
      "generated_at": "2026-05-13T10:33:33+00:00"
    },
    "ideas_manifest": {
      "entity_id": "B-003101",
      "entity_name": "National Accreditation Authority for Translators and Interpreters",
      "folder_name": "National-Accreditation-Authority-for-Translators-and-Interpreters",
      "generated_at": "2026-05-09T23:05:42.387047+00:00",
      "idea_count": 12,
      "markdown": "ideas/National-Accreditation-Authority-for-Translators-and-Interpreters_ideas.md",
      "jsonl": "ideas/ideas.jsonl",
      "inputs": [
        "National-Accreditation-Authority-for-Translators-and-Interpreters_strategy-overview.md",
        "strategy-evidence.json",
        "global-intelligence/source-manifest.json"
      ]
    },
    "global_intel_meta": null
  }
}