{ "entity_id": "O-000926", "folder": "National-Disability-Insurance-Agency", "name": "National Disability Insurance Agency", "type": "Corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "http://www.ndis.gov.au/about-us", "data_status": "stub", "completeness": { "has_strategy_brief": false, "has_strategy_structured": false, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": true, "has_ideas": true, "has_artifacts": false, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 0, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": false }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "", "official_site_url": "http://www.ndis.gov.au/about-us", "source_documents": [], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available." }, "strategy_brief_md": null, "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# National Disability Insurance Agency - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T21:50:46.326170+00:00\n**Entity ID**: O-000926\n**Entity type**: Corporate Commonwealth Entity\n**Jurisdiction**: Commonwealth\n**Portfolio**: Health, Disability and Ageing\n**Website**: http://www.ndis.gov.au/about-us\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| global-intelligence | 3 |\n| pages | 38 |\n\n## Executive Readout\n\n### Purpose\n\n- Its purpose is to:\nprovide national leadership towards greater inclusion of people with disability\nguide activity across all areas of public policy to be inclusive and responsive to people with disability\ndrive mainstream services and systems to improve outcomes for people with disability\nengage, inform and involve the whole community in achieving a more inclusive society.\n Source: `pages/strategies-index__28.html (http://www.ndis.gov.au/strategies/australias-disability-strategy-2021-2031)`\n- Contact\nListen\nPrint this page\nSave page as PDF\nPhone the NDIS\nParticipants:\n1800 800 110\nor Providers:\n1300 311 675\nNational Contact Centre open Monday to Friday 8am to 8pm (local time).\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Request a speaker\nNational Disability Insurance Agency GPO Box 700 Canberra ACT 2601\nConnect on social media\nParticipant First sign-up\nMailing address\nNational Disability Insurance Agency\nGPO Box 700\nCanberra ACT 2601\nThis page current as of\n25 September 2025\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n\n### Role and Functions\n\n- Contact\nListen\nPrint this page\nSave page as PDF\nPhone the NDIS\nParticipants:\n1800 800 110\nor Providers:\n1300 311 675\nNational Contact Centre open Monday to Friday 8am to 8pm (local time).\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Request a speaker\nNational Disability Insurance Agency GPO Box 700 Canberra ACT 2601\nConnect on social media\nParticipant First sign-up\nMailing address\nNational Disability Insurance Agency\nGPO Box 700\nCanberra ACT 2601\nThis page current as of\n25 September 2025\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2025–26 (PDF 6.3MB)\nCorporate Plan 2025–26 (DOCX 460KB)\nCorporate Plan 2025–26 Easy Read (PDF 11MB)\nCorporate Plan 2025–26 Easy Read (DOCX 72KB)\nFor people who use screen readers, we recommend Adobe Acrobat Pro or NVDA.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Past Corporate Plans\n2024-2025\nCorporate Plan 2024–2025 (PDF 5.8MB)\nCorporate Plan 2024–2025 (DOCX 2.2MB)\nCorporate Plan 2024–2025 Easy Read (PDF 8.67MB)\nCorporate Plan 2024–2025 Easy Read (DOCX 76KB)\n2023-2027\nCorporate Plan 2023-2027 (PDF 5.9MB)\nCorporate Plan 2023-2027 (DOCX 349KB)\nCorporate Plan 2023-2027 Easy Read (PDF 7MB)\nCorporate Plan 2023-2027 Easy Read (DOCX 67KB)\nCorporate Plan 2023-2027 Auslan\n2022-2026\nCorporate Plan 2022-2026 (PDF 5.2MB)\nCorporate Plan 2022-2026 (DOCX 952KB)\nCorporate Plan 2022-2026 Easy Read (PDF 7.5MB)\nCorporate Plan 2022-2026 Easy Read (DOCX 3.3MB)\n2021-2025\nCorporate Plan 2021-2025 (PDF 3.3MB)\nCorporate Plan 2021-2025 (DOCX 4.8MB)\n2020-2024\nCorporate Plan 2020-2024 (PDF 3.5MB)\nCorporate Plan 2020-2024 (DOCX 2.1MB)\nEasy Read - Corporate Plan 2020-2024 (PDF 5.3MB)\nEasy Read (text only) - Corporate Plan 2020-2024 (DOCX 60KB)\n2019-2023\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2019-2023 (PDF 3MB)\nCorporate Plan 2019-2023 (DOCX 1.25MB)\nThe magazine version of the Corporate Plan provides an overview of the Plan and a fold-out poster of the Agency's aspirations and goals:\nCorporate Plan Magazine 2019-2023 (DOCX 622MB)\n2018-2022\nThe 2018-22 NDIS Corporate Plan is available for your reference.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n\n### Strategic Priorities\n\n- It details the Agency’s strategic direction for the next 4 years, the key activities we plan to carry out, and the measures we will use to assess our performance.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Contact\nListen\nPrint this page\nSave page as PDF\nPhone the NDIS\nParticipants:\n1800 800 110\nor Providers:\n1300 311 675\nNational Contact Centre open Monday to Friday 8am to 8pm (local time).\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Request a speaker\nNational Disability Insurance Agency GPO Box 700 Canberra ACT 2601\nConnect on social media\nParticipant First sign-up\nMailing address\nNational Disability Insurance Agency\nGPO Box 700\nCanberra ACT 2601\nThis page current as of\n25 September 2025\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2025–26 (PDF 6.3MB)\nCorporate Plan 2025–26 (DOCX 460KB)\nCorporate Plan 2025–26 Easy Read (PDF 11MB)\nCorporate Plan 2025–26 Easy Read (DOCX 72KB)\nFor people who use screen readers, we recommend Adobe Acrobat Pro or NVDA.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Past Corporate Plans\n2024-2025\nCorporate Plan 2024–2025 (PDF 5.8MB)\nCorporate Plan 2024–2025 (DOCX 2.2MB)\nCorporate Plan 2024–2025 Easy Read (PDF 8.67MB)\nCorporate Plan 2024–2025 Easy Read (DOCX 76KB)\n2023-2027\nCorporate Plan 2023-2027 (PDF 5.9MB)\nCorporate Plan 2023-2027 (DOCX 349KB)\nCorporate Plan 2023-2027 Easy Read (PDF 7MB)\nCorporate Plan 2023-2027 Easy Read (DOCX 67KB)\nCorporate Plan 2023-2027 Auslan\n2022-2026\nCorporate Plan 2022-2026 (PDF 5.2MB)\nCorporate Plan 2022-2026 (DOCX 952KB)\nCorporate Plan 2022-2026 Easy Read (PDF 7.5MB)\nCorporate Plan 2022-2026 Easy Read (DOCX 3.3MB)\n2021-2025\nCorporate Plan 2021-2025 (PDF 3.3MB)\nCorporate Plan 2021-2025 (DOCX 4.8MB)\n2020-2024\nCorporate Plan 2020-2024 (PDF 3.5MB)\nCorporate Plan 2020-2024 (DOCX 2.1MB)\nEasy Read - Corporate Plan 2020-2024 (PDF 5.3MB)\nEasy Read (text only) - Corporate Plan 2020-2024 (DOCX 60KB)\n2019-2023\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2019-2023 (PDF 3MB)\nCorporate Plan 2019-2023 (DOCX 1.25MB)\nThe magazine version of the Corporate Plan provides an overview of the Plan and a fold-out poster of the Agency's aspirations and goals:\nCorporate Plan Magazine 2019-2023 (DOCX 622MB)\n2018-2022\nThe 2018-22 NDIS Corporate Plan is available for your reference.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2018-2022 (PDF 2MB)\nCorporate Plan 2018-2022 (DOCX 720KB)\nResources\nStatement of Strategic Guidance 2017 (PDF 3MB)\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- h�b```b``�c`e`�� ̀�@16\u0006\u0016\u0006�\u0015\u0007\u0005:�\fX\u0018X�\u0005���%�\u0004��\n�@I�n���{\u0018\u0018�E\n���U\u000f�N.p��X��\u001b��pV@�\b��8��\u0005z��\u0018�\u001d\u0018?7d\u0007p�0&\u001e�f:�m��A��q\u001fC�\u0002[\u001aC���\u0002�2Ch\u0003�\u0013�W\fr\f<\u001e\f\n\u0007�-��\u0018�\u0014�B\u001e51�?`�����;Y�蚜�k[{s�������<�y�xֳ\u0013Pw;\u001c�P����b�\"�H�{����ϗ\u001a�Yx\u0002��4\u001e�.��r�\u00110tK)k��.��pTr�-���K~\b�\u001ed\u0016IhϜv�P��'�]r�-�#-@]�ˢm�\u0004��\u001cʲXh{d�\u0004�\u0015w\\\u0015�����\u001a�Q83wI�\u0007�z�� �g�.�]�ݿQ�\b��P��|�{8\fݦ\u0014J�N�\u0004�M�\u0005K!��\n�\b�%3\u0012h8��\b\u001bg\u0003\u001d6\u0005�m�\u0019��`��\b�a\u0015D��p\u001bD��({�s٣��;\u0013E\u001a�q[\u0001$XC+:@�̤T�\u0001䲥��w�\u0005�A\\\u0006\u0006%u0\u0017(\n�\n\u001bw i\u0001\u001a�\u0002�\n��8 c�Q��\u001a\b�B���f`06�����\u0005�a\u0014��\u001a�\u0012R)���(\u0014;6\u001eD=#�6\u00066���U�`\u0001���}���X\u001d�\fU\u0006!\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- Y.��\u0003,v�\u001e`9�h��q�\b\u0007�\u0015l���\n�\u000b�\u00170|g�;�=A�J\u0017;\u0003#��^�\u0004\u0006^�r\u0007\u0005\u0006�\u0007\f��[\u000e�6�K0��9� q��\f�].?\u0007�\u0003�\u0007`��[\u0006��7@Z\u000f�{��\u0003\n\f\u0006\f�A͎��2��|\f�.\u0001\u000b\u001f&\u0018��O�q�ꦠ\u0006O��p\u0006�<��\u000f\u0003\u000fleKt�R��\u0014�����q��{�D�\u000339\f:�\u000b�1\u000bZ��aP�\u0001�B\u0017�MU�M�\f�\u0002�!V�\u0015\u0003�\f��\n�4��l�\n��Q�A�n5D\u0015#;@�\u0001�Δ�\nendstream\nendobj\n1902 0 obj\n<\n>/Filter/FlateDecode/Index[296 1580]/Length 59/Size 1876/Type/XRef/W[1 1 1]>>stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n\n## KPIs, Targets, and Where They Are At\n\n- H�\\��j�0\u0010��z\n\u001d�C�x&\u0005c(I\u000b9t[6�\u0007p�Ijhd�8�����W��\u0002[����C�l���¸��=N�^\u0016\u001c�\u0010�2]c/� �1�����/߫�����2M��.��w�8����oݼ,��� �.{���1����f��u���,a�o[?�Q\u000b�v��,>Ki\u000f�A�����9�\"��f�eZ\u0017��A.s�K��I\\��h}�u\u0012����5�\u000e�����)^48ϟ��5e��L�\u0002��7���3�Y�B|e�U\u0001.�Kpi�:�թjpm�`6^��ʫ��:)o�[cx��\u001a��vn����'8�9\u0010\u001c�\u001c�\u0002Wƈ�\u0014\u000f\u001f2\u001f\"0\u0019Í̍�F�Fp#s#� ٝ\u0010<�< �Cv?\u0004g2g�3�3Í͍����pcsc���1���\u0018nln\f\u001f�졿_Ԟ\\;���S�Q[)�o�!�1�O����5�>�W�\u0001\"��8\n Source: `pages/corporate-plans-index__23.html (https://www.ndis.gov.au/media/1645/download?attachment)`\n- Contact\nListen\nPrint this page\nSave page as PDF\nPhone the NDIS\nParticipants:\n1800 800 110\nor Providers:\n1300 311 675\nNational Contact Centre open Monday to Friday 8am to 8pm (local time).\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Request a speaker\nNational Disability Insurance Agency GPO Box 700 Canberra ACT 2601\nConnect on social media\nParticipant First sign-up\nMailing address\nNational Disability Insurance Agency\nGPO Box 700\nCanberra ACT 2601\nThis page current as of\n25 September 2025\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2025–26 (PDF 6.3MB)\nCorporate Plan 2025–26 (DOCX 460KB)\nCorporate Plan 2025–26 Easy Read (PDF 11MB)\nCorporate Plan 2025–26 Easy Read (DOCX 72KB)\nFor people who use screen readers, we recommend Adobe Acrobat Pro or NVDA.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Past Corporate Plans\n2024-2025\nCorporate Plan 2024–2025 (PDF 5.8MB)\nCorporate Plan 2024–2025 (DOCX 2.2MB)\nCorporate Plan 2024–2025 Easy Read (PDF 8.67MB)\nCorporate Plan 2024–2025 Easy Read (DOCX 76KB)\n2023-2027\nCorporate Plan 2023-2027 (PDF 5.9MB)\nCorporate Plan 2023-2027 (DOCX 349KB)\nCorporate Plan 2023-2027 Easy Read (PDF 7MB)\nCorporate Plan 2023-2027 Easy Read (DOCX 67KB)\nCorporate Plan 2023-2027 Auslan\n2022-2026\nCorporate Plan 2022-2026 (PDF 5.2MB)\nCorporate Plan 2022-2026 (DOCX 952KB)\nCorporate Plan 2022-2026 Easy Read (PDF 7.5MB)\nCorporate Plan 2022-2026 Easy Read (DOCX 3.3MB)\n2021-2025\nCorporate Plan 2021-2025 (PDF 3.3MB)\nCorporate Plan 2021-2025 (DOCX 4.8MB)\n2020-2024\nCorporate Plan 2020-2024 (PDF 3.5MB)\nCorporate Plan 2020-2024 (DOCX 2.1MB)\nEasy Read - Corporate Plan 2020-2024 (PDF 5.3MB)\nEasy Read (text only) - Corporate Plan 2020-2024 (DOCX 60KB)\n2019-2023\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2019-2023 (PDF 3MB)\nCorporate Plan 2019-2023 (DOCX 1.25MB)\nThe magazine version of the Corporate Plan provides an overview of the Plan and a fold-out poster of the Agency's aspirations and goals:\nCorporate Plan Magazine 2019-2023 (DOCX 622MB)\n2018-2022\nThe 2018-22 NDIS Corporate Plan is available for your reference.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2018-2022 (PDF 2MB)\nCorporate Plan 2018-2022 (DOCX 720KB)\nResources\nStatement of Strategic Guidance 2017 (PDF 3MB)\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- h�b```b``�c`e`�� ̀�@16\u0006\u0016\u0006�\u0015\u0007\u0005:�\fX\u0018X�\u0005���%�\u0004��\n�@I�n���{\u0018\u0018�E\n���U\u000f�N.p��X��\u001b��pV@�\b��8��\u0005z��\u0018�\u001d\u0018?7d\u0007p�0&\u001e�f:�m��A��q\u001fC�\u0002[\u001aC���\u0002�2Ch\u0003�\u0013�W\fr\f<\u001e\f\n\u0007�-��\u0018�\u0014�B\u001e51�?`�����;Y�蚜�k[{s�������<�y�xֳ\u0013Pw;\u001c�P����b�\"�H�{����ϗ\u001a�Yx\u0002��4\u001e�.��r�\u00110tK)k��.��pTr�-���K~\b�\u001ed\u0016IhϜv�P��'�]r�-�#-@]�ˢm�\u0004��\u001cʲXh{d�\u0004�\u0015w\\\u0015�����\u001a�Q83wI�\u0007�z�� �g�.�]�ݿQ�\b��P��|�{8\fݦ\u0014J�N�\u0004�M�\u0005K!��\n�\b�%3\u0012h8��\b\u001bg\u0003\u001d6\u0005�m�\u0019��`��\b�a\u0015D��p\u001bD��({�s٣��;\u0013E\u001a�q[\u0001$XC+:@�̤T�\u0001䲥��w�\u0005�A\\\u0006\u0006%u0\u0017(\n�\n\u001bw i\u0001\u001a�\u0002�\n��8 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`pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)` |\n\n## Key Achievements\n\n- Contact\nListen\nPrint this page\nSave page as PDF\nPhone the NDIS\nParticipants:\n1800 800 110\nor Providers:\n1300 311 675\nNational Contact Centre open Monday to Friday 8am to 8pm (local time).\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Request a speaker\nNational Disability Insurance Agency GPO Box 700 Canberra ACT 2601\nConnect on social media\nParticipant First sign-up\nMailing address\nNational Disability Insurance Agency\nGPO Box 700\nCanberra ACT 2601\nThis page current as of\n25 September 2025\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2025–26 (PDF 6.3MB)\nCorporate Plan 2025–26 (DOCX 460KB)\nCorporate Plan 2025–26 Easy Read (PDF 11MB)\nCorporate Plan 2025–26 Easy Read (DOCX 72KB)\nFor people who use screen readers, we recommend Adobe Acrobat Pro or NVDA.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Past Corporate Plans\n2024-2025\nCorporate Plan 2024–2025 (PDF 5.8MB)\nCorporate Plan 2024–2025 (DOCX 2.2MB)\nCorporate Plan 2024–2025 Easy Read (PDF 8.67MB)\nCorporate Plan 2024–2025 Easy Read (DOCX 76KB)\n2023-2027\nCorporate Plan 2023-2027 (PDF 5.9MB)\nCorporate Plan 2023-2027 (DOCX 349KB)\nCorporate Plan 2023-2027 Easy Read (PDF 7MB)\nCorporate Plan 2023-2027 Easy Read (DOCX 67KB)\nCorporate Plan 2023-2027 Auslan\n2022-2026\nCorporate Plan 2022-2026 (PDF 5.2MB)\nCorporate Plan 2022-2026 (DOCX 952KB)\nCorporate Plan 2022-2026 Easy Read (PDF 7.5MB)\nCorporate Plan 2022-2026 Easy Read (DOCX 3.3MB)\n2021-2025\nCorporate Plan 2021-2025 (PDF 3.3MB)\nCorporate Plan 2021-2025 (DOCX 4.8MB)\n2020-2024\nCorporate Plan 2020-2024 (PDF 3.5MB)\nCorporate Plan 2020-2024 (DOCX 2.1MB)\nEasy Read - Corporate Plan 2020-2024 (PDF 5.3MB)\nEasy Read (text only) - Corporate Plan 2020-2024 (DOCX 60KB)\n2019-2023\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2019-2023 (PDF 3MB)\nCorporate Plan 2019-2023 (DOCX 1.25MB)\nThe magazine version of the Corporate Plan provides an overview of the Plan and a fold-out poster of the Agency's aspirations and goals:\nCorporate Plan Magazine 2019-2023 (DOCX 622MB)\n2018-2022\nThe 2018-22 NDIS Corporate Plan is available for your reference.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2018-2022 (PDF 2MB)\nCorporate Plan 2018-2022 (DOCX 720KB)\nResources\nStatement of Strategic Guidance 2017 (PDF 3MB)\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- h�b```b``�c`e`�� ̀�@16\u0006\u0016\u0006�\u0015\u0007\u0005:�\fX\u0018X�\u0005���%�\u0004��\n�@I�n���{\u0018\u0018�E\n���U\u000f�N.p��X��\u001b��pV@�\b��8��\u0005z��\u0018�\u001d\u0018?7d\u0007p�0&\u001e�f:�m��A��q\u001fC�\u0002[\u001aC���\u0002�2Ch\u0003�\u0013�W\fr\f<\u001e\f\n\u0007�-��\u0018�\u0014�B\u001e51�?`�����;Y�蚜�k[{s�������<�y�xֳ\u0013Pw;\u001c�P����b�\"�H�{����ϗ\u001a�Yx\u0002��4\u001e�.��r�\u00110tK)k��.��pTr�-���K~\b�\u001ed\u0016IhϜv�P��'�]r�-�#-@]�ˢm�\u0004��\u001cʲXh{d�\u0004�\u0015w\\\u0015�����\u001a�Q83wI�\u0007�z�� 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obj\n<\n>/Filter/FlateDecode/Index[296 1580]/Length 59/Size 1876/Type/XRef/W[1 1 1]>>stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- h���A\u00110\fð4�)\fڸ�� X�M��/��x�\u0010\u000f\u001e��C\n>/Metadata 294 0 R/Names 1879 0 R/OpenAction 1878 0 R/Outlines 176 0 R/PageLayout/SinglePage/Pages 284 0 R/StructTreeRoot 296 0 R/Type/Catalog/ViewerPreferences<\n>>>\nendobj\n1878 0 obj\n<\n>\nendobj\n1879 0 obj\n<\n>\nendobj\n1880 0 obj\n<\n>/ExtGState<\n>/Font<\n>/ProcSet[/PDF/Text/ImageC]/Properties<\n>/XObject<\n>>>/Rotate 0/StructParents 0/Tabs/S/Thumb 237 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page/PieceInfo<\n/LastModified\n/NumberOfPageItemsInPage 8/NumberofPages 1/OriginalDocumentID\n/PageItemUIDToLocationDataMap<\n>/PageTransformationMatrixList<\n>/PageUIDList<\n>/PageWidthList<\n>>>>>>>\nendobj\n1881 0 obj\n<\n>\nendobj\n1882 0 obj\n[/ICCBased 1897 0 R]\nendobj\n1883 0 obj\n<\n>stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- H�\\�_k�@\u0014\u0005��|�yl\u001fJ4s�^\u0003A�ڂ\u000f��u�\u0003�dt\u0003k\f1>��wNN��\n��&��q�ɷ�ݾ�&�\u001f��!N����\u0018o���Dw��ϖ�k�f��4�n.�������6�˾?]��r��t�6�\u000f��i�������6�]vO���g�\u001f���'^b?��[�]\u001bO�\u001f}����%�|~�eߦ���xI�����c���?/�i�m�\nu\u0013Ǻ?ǬZ���U���b��w�V|�xj~�cV\u0015�y�Ho)\u000b� \u0007怼b^!��%�y��c�!�1�!�3'L������K䂹@��\u001e�\u001e\u000f�����Y��ِ��pz:=�~üA~e~E������p\nm\u0002��&� m\u0002��&� m\u0002��&� m\u0002��&� m\u0002��&� m\u0002�p[���m\u0005�\n�\u0002��,0\u0007n\u001b�m�?�\u001f�\u000f�\u0007�\u0003����?�\u001f�\u000f�\u0007�\u0003����?���Rt)�\u0014]�.E��Kѥ�Rt)�\u0014]�.E��Kѥ�ҹ�[)�Rn��J��b+�V���[)�Rn��ʸ�a+���7�\n~���7�\n~���7�\n~���7�\n~���7:\n�\u0012��b�{ʂ\u0019��a�\u0005\f���~�\"|c�N'��\n��3\u0002�C���\u0013l�\u000e.=���\u0003��$F\nendstream\nendobj\n1884 0 obj\n<\n>\nendobj\n1885 0 obj\n<\n>\nendobj\n1886 0 obj\n<\n>\nendobj\n1887 0 obj\n<\n>stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- H��W]o\u00157\u0010}�_���a}=����H\u0002\u0015Uh\u0013q�>P\u001e��@�BR��Z�\u001f�33ޏ\u001bBK��{���s�̌�<�����bwo�<��l6�\u0017��|�7O�\u001e�\u001c��h;l�_;��3N����z�����w�f�u������c3��-�)��P\u001c>~\u001c�\u001c�t��9>��\u001c���us{�%spq��Ksvuqm���7�φ�}�'\u001d���8<�\u000e�_�4�\u0006�e��֝ٞn^|t��f8\u001f6/>��|{�^�:~y��t\u0017�\n)\u0018<3�3�ه��3�%�K25����^\u000e���c_~5���Z�9;GT��\u001a�m�9\u001f�\u0019ɒ\u000f>�¯��j�f�qؼ�\u000e+ޜ���\u000fl��?9�'��D~��-}ȼ\u001f��s�U\u001ba�j\b5�D~=\u0014)��h\u0019�!�\u0014\u0012\u0006|�٥e�Z��'�\u001b�!�\n�\u001b�w������͛�YL. ۆ�e�R\u0013�\u0019} ż�VP�G�\b\u0004e\n��0=��q+��ס�w}�}�3:C�2\u0019B����ʩ��q={��h\\�\u0018�]'n�\u0013z%\n��\b��stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n\n## Key Issues, Risks, and Recommendations\n\n- Contact\nListen\nPrint this page\nSave page as PDF\nPhone the NDIS\nParticipants:\n1800 800 110\nor Providers:\n1300 311 675\nNational Contact Centre open Monday to Friday 8am to 8pm (local time).\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Request a speaker\nNational Disability Insurance Agency GPO Box 700 Canberra ACT 2601\nConnect on social media\nParticipant First sign-up\nMailing address\nNational Disability Insurance Agency\nGPO Box 700\nCanberra ACT 2601\nThis page current as of\n25 September 2025\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2025–26 (PDF 6.3MB)\nCorporate Plan 2025–26 (DOCX 460KB)\nCorporate Plan 2025–26 Easy Read (PDF 11MB)\nCorporate Plan 2025–26 Easy Read (DOCX 72KB)\nFor people who use screen readers, we recommend Adobe Acrobat Pro or NVDA.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Past Corporate Plans\n2024-2025\nCorporate Plan 2024–2025 (PDF 5.8MB)\nCorporate Plan 2024–2025 (DOCX 2.2MB)\nCorporate Plan 2024–2025 Easy Read (PDF 8.67MB)\nCorporate Plan 2024–2025 Easy Read (DOCX 76KB)\n2023-2027\nCorporate Plan 2023-2027 (PDF 5.9MB)\nCorporate Plan 2023-2027 (DOCX 349KB)\nCorporate Plan 2023-2027 Easy Read (PDF 7MB)\nCorporate Plan 2023-2027 Easy Read (DOCX 67KB)\nCorporate Plan 2023-2027 Auslan\n2022-2026\nCorporate Plan 2022-2026 (PDF 5.2MB)\nCorporate Plan 2022-2026 (DOCX 952KB)\nCorporate Plan 2022-2026 Easy Read (PDF 7.5MB)\nCorporate Plan 2022-2026 Easy Read (DOCX 3.3MB)\n2021-2025\nCorporate Plan 2021-2025 (PDF 3.3MB)\nCorporate Plan 2021-2025 (DOCX 4.8MB)\n2020-2024\nCorporate Plan 2020-2024 (PDF 3.5MB)\nCorporate Plan 2020-2024 (DOCX 2.1MB)\nEasy Read - Corporate Plan 2020-2024 (PDF 5.3MB)\nEasy Read (text only) - Corporate Plan 2020-2024 (DOCX 60KB)\n2019-2023\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2019-2023 (PDF 3MB)\nCorporate Plan 2019-2023 (DOCX 1.25MB)\nThe magazine version of the Corporate Plan provides an overview of the Plan and a fold-out poster of the Agency's aspirations and goals:\nCorporate Plan Magazine 2019-2023 (DOCX 622MB)\n2018-2022\nThe 2018-22 NDIS Corporate Plan is available for your reference.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2018-2022 (PDF 2MB)\nCorporate Plan 2018-2022 (DOCX 720KB)\nResources\nStatement of Strategic Guidance 2017 (PDF 3MB)\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- h�b```b``�c`e`�� ̀�@16\u0006\u0016\u0006�\u0015\u0007\u0005:�\fX\u0018X�\u0005���%�\u0004��\n�@I�n���{\u0018\u0018�E\n���U\u000f�N.p��X��\u001b��pV@�\b��8��\u0005z��\u0018�\u001d\u0018?7d\u0007p�0&\u001e�f:�m��A��q\u001fC�\u0002[\u001aC���\u0002�2Ch\u0003�\u0013�W\fr\f<\u001e\f\n\u0007�-��\u0018�\u0014�B\u001e51�?`�����;Y�蚜�k[{s�������<�y�xֳ\u0013Pw;\u001c�P����b�\"�H�{����ϗ\u001a�Yx\u0002��4\u001e�.��r�\u00110tK)k��.��pTr�-���K~\b�\u001ed\u0016IhϜv�P��'�]r�-�#-@]�ˢm�\u0004��\u001cʲXh{d�\u0004�\u0015w\\\u0015�����\u001a�Q83wI�\u0007�z�� �g�.�]�ݿQ�\b��P��|�{8\fݦ\u0014J�N�\u0004�M�\u0005K!��\n�\b�%3\u0012h8��\b\u001bg\u0003\u001d6\u0005�m�\u0019��`��\b�a\u0015D��p\u001bD��({�s٣��;\u0013E\u001a�q[\u0001$XC+:@�̤T�\u0001䲥��w�\u0005�A\\\u0006\u0006%u0\u0017(\n�\n\u001bw i\u0001\u001a�\u0002�\n��8 c�Q��\u001a\b�B���f`06�����\u0005�a\u0014��\u001a�\u0012R)���(\u0014;6\u001eD=#�6\u00066���U�`\u0001���}���X\u001d�\fU\u0006!\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- Y.��\u0003,v�\u001e`9�h��q�\b\u0007�\u0015l���\n�\u000b�\u00170|g�;�=A�J\u0017;\u0003#��^�\u0004\u0006^�r\u0007\u0005\u0006�\u0007\f��[\u000e�6�K0��9� q��\f�].?\u0007�\u0003�\u0007`��[\u0006��7@Z\u000f�{��\u0003\n\f\u0006\f�A͎��2��|\f�.\u0001\u000b\u001f&\u0018��O�q�ꦠ\u0006O��p\u0006�<��\u000f\u0003\u000fleKt�R��\u0014�����q��{�D�\u000339\f:�\u000b�1\u000bZ��aP�\u0001�B\u0017�MU�M�\f�\u0002�!V�\u0015\u0003�\f��\n�4��l�\n��Q�A�n5D\u0015#;@�\u0001�Δ�\nendstream\nendobj\n1902 0 obj\n<\n>/Filter/FlateDecode/Index[296 1580]/Length 59/Size 1876/Type/XRef/W[1 1 1]>>stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- h���A\u00110\fð4�)\fڸ�� X�M��/��x�\u0010\u000f\u001e��C\n>/Metadata 294 0 R/Names 1879 0 R/OpenAction 1878 0 R/Outlines 176 0 R/PageLayout/SinglePage/Pages 284 0 R/StructTreeRoot 296 0 R/Type/Catalog/ViewerPreferences<\n>>>\nendobj\n1878 0 obj\n<\n>\nendobj\n1879 0 obj\n<\n>\nendobj\n1880 0 obj\n<\n>/ExtGState<\n>/Font<\n>/ProcSet[/PDF/Text/ImageC]/Properties<\n>/XObject<\n>>>/Rotate 0/StructParents 0/Tabs/S/Thumb 237 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page/PieceInfo<\n/LastModified\n/NumberOfPageItemsInPage 8/NumberofPages 1/OriginalDocumentID\n/PageItemUIDToLocationDataMap<\n>/PageTransformationMatrixList<\n>/PageUIDList<\n>/PageWidthList<\n>>>>>>>\nendobj\n1881 0 obj\n<\n>\nendobj\n1882 0 obj\n[/ICCBased 1897 0 R]\nendobj\n1883 0 obj\n<\n>stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- H�\\�_k�@\u0014\u0005��|�yl\u001fJ4s�^\u0003A�ڂ\u000f��u�\u0003�dt\u0003k\f1>��wNN��\n��&��q�ɷ�ݾ�&�\u001f��!N����\u0018o���Dw��ϖ�k�f��4�n.�������6�˾?]��r��t�6�\u000f��i�������6�]vO���g�\u001f���'^b?��[�]\u001bO�\u001f}����%�|~�eߦ���xI�����c���?/�i�m�\nu\u0013Ǻ?ǬZ���U���b��w�V|�xj~�cV\u0015�y�Ho)\u000b� \u0007怼b^!��%�y��c�!�1�!�3'L������K䂹@��\u001e�\u001e\u000f�����Y��ِ��pz:=�~üA~e~E������p\nm\u0002��&� m\u0002��&� m\u0002��&� m\u0002��&� m\u0002��&� m\u0002�p[���m\u0005�\n�\u0002��,0\u0007n\u001b�m�?�\u001f�\u000f�\u0007�\u0003����?�\u001f�\u000f�\u0007�\u0003����?���Rt)�\u0014]�.E��Kѥ�Rt)�\u0014]�.E��Kѥ�ҹ�[)�Rn��J��b+�V���[)�Rn��ʸ�a+���7�\n~���7�\n~���7�\n~���7�\n~���7:\n�\u0012��b�{ʂ\u0019��a�\u0005\f���~�\"|c�N'��\n��3\u0002�C���\u0013l�\u000e.=���\u0003��$F\nendstream\nendobj\n1884 0 obj\n<\n>\nendobj\n1885 0 obj\n<\n>\nendobj\n1886 0 obj\n<\n>\nendobj\n1887 0 obj\n<\n>stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- H��W]o\u00157\u0010}�_���a}=����H\u0002\u0015Uh\u0013q�>P\u001e��@�BR��Z�\u001f�33ޏ\u001bBK��{���s�̌�<�����bwo�<��l6�\u0017��|�7O�\u001e�\u001c��h;l�_;��3N����z�����w�f�u������c3��-�)��P\u001c>~\u001c�\u001c�t��9>��\u001c���us{�%spq��Ksvuqm���7�φ�}�'\u001d���8<�\u000e�_�4�\u0006�e��֝ٞn^|t��f8\u001f6/>��|{�^�:~y��t\u0017�\n)\u0018<3�3�ه��3�%�K25����^\u000e���c_~5���Z�9;GT��\u001a�m�9\u001f�\u0019ɒ\u000f>�¯��j�f�qؼ�\u000e+ޜ���\u000fl��?9�'��D~��-}ȼ\u001f��s�U\u001ba�j\b5�D~=\u0014)��h\u0019�!�\u0014\u0012\u0006|�٥e�Z��'�\u001b�!�\n�\u001b�w������͛�YL. ۆ�e�R\u0013�\u0019} ż�VP�G�\b\u0004e\n��0=��q+��ס�w}�}�3:C�2\u0019B����ʩ��q={��h\\�\u0018�]'n�\u0013z%\n��\b��stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- H���]�$7\b��{\u0015��.�\u0007������(\u000f7\u000f��K�\u0001\\U���f�h����l�\u0001\u0003.����Q�/;D��\u0015C���*G��J�}mz?����/��6��&(�\u001b�J`=��2�ڄ�\u0019A��V�/�U\u0012��Q�&����\"�\u0001� �q����2�Dn�ʵ�\u001c�֔�8��[*��sG�q�'k�ǐ�%�Ӕ'�\n! �\u0003�r3&6\u001ez�R�1�F9t�-\u0004�\u001e����x�����׳‡\u0005�N�\u0005�ƪG7��7]�\u000e���\u001fX�)�h�2a�v(�|?N\u001cv�\u0003�Ag�:7�7��f��;���cnA$\u0007���N�\u0002���P\u000b߅g�^���\u0015�\u0019�� �\u0015L:?��f�΅A����\u0012\b�TS����,�\b\u0002)����j~�*� j\u001e�m@�j[m���dy�\u001d8F�\u0013b<}Y��\u0003�P�\u0012=l�0pH�c�\u001e~p�ޞ{E�q���L�n���\u000f4��\u000f\u001b�AA�'U/���8V�e���v�B�e�m�(\u001b��7غ\u001b��؀+\u001f�1\u0010�L�\u0015�\u0016o~;jqg�np�.;�U���,�\u0018l��g���3\u001cJ�q\u0006���M0��\u001f����p����k\u001fa\u000f��Hk\u001e=\u0019ײ\u00052�\u0005:�\u0005`�y�Ň�k�U#,�*����cm\f��ʘ{&.�+2 '.\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n- I�\u001e���]\u0011\u0017��x���et��0Ws��\u001d@�Z7�r�C]ɉ\u0018��}﹘\u0015��\u0006\u001e��K�9kq�M=|�p��$C}��8��\u000f��z\u0012\\>v.\u0007��ȣ�s�\u0010�;�`s�\u001747����_\u0017j��\u000b��š��kKǯ���\u001f8\n4 ��tୠN�Q���&��d��\u0012�[�4\"u(����,�aƫ��l�u��\u0014��\u001c��׍��%�1���X�8�2\n/\u001es�QD6�z�\u0016\u0012}��MHN-ދ�����_�i�3\u0010��\u0007�~>\b��\u001f\u0004��\u0007���A0~�A �σ��\u001f\u0004�'\u001f\u0004�� ��\u0007A�O\u000f���\u000f�~{\u0010��}\u0010��@�\u000f\u0002�?\b��\u0007��?\b��`|� �׋���\u0003��\u0015�\nendstream\nendobj\n1889 0 obj\n<\n>stream\n Source: `pages/corporate-plans-index__01.html (https://www.ndis.gov.au/media/7954/download?attachment)`\n\n## Corporate Values and Operating Culture\n\n- Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom\n Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Contact\nListen\nPrint this page\nSave page as PDF\nPhone the NDIS\nParticipants:\n1800 800 110\nor Providers:\n1300 311 675\nNational Contact Centre open Monday to Friday 8am to 8pm (local time).\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Request a speaker\nNational Disability Insurance Agency GPO Box 700 Canberra ACT 2601\nConnect on social media\nParticipant First sign-up\nMailing address\nNational Disability Insurance Agency\nGPO Box 700\nCanberra ACT 2601\nThis page current as of\n25 September 2025\n Source: `pages/contact.html (http://www.ndis.gov.au/contact)`\n- Corporate Plan 2025–26 (PDF 6.3MB)\nCorporate Plan 2025–26 (DOCX 460KB)\nCorporate Plan 2025–26 Easy Read (PDF 11MB)\nCorporate Plan 2025–26 Easy Read (DOCX 72KB)\nFor people who use screen readers, we recommend Adobe Acrobat Pro or NVDA.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- The corporate plan meets the requirements under s177(1) of the\nNational Disability Insurance Scheme Act 2013\nand\ns35 of the Public Governance, Performance and Accountability Act 2013.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Past Corporate Plans\n2024-2025\nCorporate Plan 2024–2025 (PDF 5.8MB)\nCorporate Plan 2024–2025 (DOCX 2.2MB)\nCorporate Plan 2024–2025 Easy Read (PDF 8.67MB)\nCorporate Plan 2024–2025 Easy Read (DOCX 76KB)\n2023-2027\nCorporate Plan 2023-2027 (PDF 5.9MB)\nCorporate Plan 2023-2027 (DOCX 349KB)\nCorporate Plan 2023-2027 Easy Read (PDF 7MB)\nCorporate Plan 2023-2027 Easy Read (DOCX 67KB)\nCorporate Plan 2023-2027 Auslan\n2022-2026\nCorporate Plan 2022-2026 (PDF 5.2MB)\nCorporate Plan 2022-2026 (DOCX 952KB)\nCorporate Plan 2022-2026 Easy Read (PDF 7.5MB)\nCorporate Plan 2022-2026 Easy Read (DOCX 3.3MB)\n2021-2025\nCorporate Plan 2021-2025 (PDF 3.3MB)\nCorporate Plan 2021-2025 (DOCX 4.8MB)\n2020-2024\nCorporate Plan 2020-2024 (PDF 3.5MB)\nCorporate Plan 2020-2024 (DOCX 2.1MB)\nEasy Read - Corporate Plan 2020-2024 (PDF 5.3MB)\nEasy Read (text only) - Corporate Plan 2020-2024 (DOCX 60KB)\n2019-2023\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n- Corporate Plan 2019-2023 (PDF 3MB)\nCorporate Plan 2019-2023 (DOCX 1.25MB)\nThe magazine version of the Corporate Plan provides an overview of the Plan and a fold-out poster of the Agency's aspirations and goals:\nCorporate Plan Magazine 2019-2023 (DOCX 622MB)\n2018-2022\nThe 2018-22 NDIS Corporate Plan is available for your reference.\n Source: `pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)`\n\n## Global Ideas and Case Study Inputs\n\nGlobal source texts are available for later idea synthesis:\n- `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt`\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.ndis.gov.au/about-us\n- `pages/contact.html` - pages - http://www.ndis.gov.au/contact\n- `pages/corporate-plans-index.html` - pages - https://www.ndis.gov.au/about-us/publications/corporate-plan\n- `pages/corporate-plans-index__00.html` - pages - https://www.ndis.gov.au/about-us/publications/corporate-plan\n- `pages/corporate-plans-index__01.html` - pages - https://www.ndis.gov.au/media/7954/download?attachment\n- `pages/corporate-plans-index__02.html` - pages - https://www.ndis.gov.au/media/7953/download?attachment\n- `pages/corporate-plans-index__03.html` - pages - https://www.ndis.gov.au/media/7964/download?attachment\n- `pages/corporate-plans-index__04.html` - pages - https://www.ndis.gov.au/media/7963/download?attachment\n- `pages/corporate-plans-index__05.html` - pages - https://www.ndis.gov.au/media/7227/download?attachment\n- `pages/corporate-plans-index__06.html` - pages - https://www.ndis.gov.au/media/7228/download?attachment\n- `pages/corporate-plans-index__07.html` - pages - https://www.ndis.gov.au/media/7229/download?attachment\n- `pages/corporate-plans-index__08.html` - pages - https://www.ndis.gov.au/media/7230/download?attachment\n- `pages/corporate-plans-index__09.html` - pages - https://www.ndis.gov.au/media/6284/download?attachment\n- `pages/corporate-plans-index__10.html` - pages - https://www.ndis.gov.au/media/6285/download?attachment\n- `pages/corporate-plans-index__11.html` - pages - https://www.ndis.gov.au/media/6287/download?attachment\n- `pages/corporate-plans-index__12.html` - pages - https://www.ndis.gov.au/media/6286/download?attachment\n- `pages/corporate-plans-index__13.html` - pages - https://www.ndis.gov.au/media/4720/download?attachment\n- `pages/corporate-plans-index__14.html` - pages - https://www.ndis.gov.au/media/4721/download?attachment\n- `pages/corporate-plans-index__15.html` - pages - https://www.ndis.gov.au/media/4722/download?attachment\n- `pages/corporate-plans-index__16.html` - pages - https://www.ndis.gov.au/media/4723/download?attachment\n- `pages/corporate-plans-index__17.html` - pages - https://www.ndis.gov.au/media/3510/download?attachment\n- `pages/corporate-plans-index__18.html` - pages - https://www.ndis.gov.au/media/3511/download?attachment\n- `pages/corporate-plans-index__19.html` - pages - https://www.ndis.gov.au/media/2624/download?attachment\n- `pages/corporate-plans-index__20.html` - pages - https://www.ndis.gov.au/media/2625/download?attachment\n- `pages/corporate-plans-index__21.html` - pages - https://www.ndis.gov.au/media/2626/download?attachment\n- `pages/corporate-plans-index__22.html` - pages - https://www.ndis.gov.au/media/2627/download?attachment\n- `pages/corporate-plans-index__23.html` - pages - https://www.ndis.gov.au/media/1645/download?attachment\n- `pages/corporate-plans-index__24.html` - pages - https://www.ndis.gov.au/media/1644/download?attachment\n- `pages/corporate-plans-index__25.html` - pages - https://www.ndis.gov.au/media/1651/download?attachment\n- `pages/corporate-plans-index__26.html` - pages - https://www.ndis.gov.au/media/406/download?attachment\n- `pages/corporate-plans-index__27.html` - pages - https://www.ndis.gov.au/media/407/download?attachment\n- `pages/homepage.html` - pages - http://www.ndis.gov.au/about-us\n- `pages/media-releases-index.html` - pages - http://www.ndis.gov.au/news/media-releases\n- `pages/news-latest.html` - pages - http://www.ndis.gov.au/news\n- `pages/publications-index.html` - pages - http://www.ndis.gov.au/publications\n- `pages/strategies-index.html` - pages - http://www.ndis.gov.au/about-us/strategies\n- `pages/strategies-index__28.html` - pages - http://www.ndis.gov.au/strategies/australias-disability-strategy-2021-2031\n- `pages/strategies-index__29.html` - pages - http://www.ndis.gov.au/strategies/assistive-technology-strategy\n- `global-intelligence/source-text/association-worldbank.org-governance.txt` - global-intelligence - local file\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt` - global-intelligence - local file\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt` - global-intelligence - local file\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.", "legislation_md": "# National Disability Insurance Agency - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T20:47:12.328089+00:00\n**Entity ID**: O-000926\n**Jurisdiction**: Commonwealth\n**Portfolio**: Health, Disability and Ageing\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 38\n- Unique legislation references found: 3\n\n| Type | Count |\n|---|---:|\n| Act | 3 |\n\n## Legislation References\n\n### National Disability Insurance Scheme Act 2013\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=National+Disability+Insurance+Scheme+Act+2013\n\n**Sources**:\n- `pages/corporate-plans-index.html`\n- `pages/corporate-plans-index__00.html`\n\n**Evidence contexts**:\n- misuse and abuse of NDIS funds.\nA new key activity has been added to the NDIA’s performance framework, under Program 1.2. And there are new performance measures and updates to performance targets.\nThe corporate plan meets the requirements under s177(1) of the\nNational Disability Insurance Scheme Act 2013\nand\ns35 of the Public Governance, Performance and Accountability Act 2013.\nThe Participant Service Charter and Participant Service Improvement Plan remain as fundamental components of our corporate plan.\nParticipant Service Charter\nThe\nParticipant Service Cha\n Source: `pages/corporate-plans-index.html`\n- misuse and abuse of NDIS funds.\nA new key activity has been added to the NDIA’s performance framework, under Program 1.2. And there are new performance measures and updates to performance targets.\nThe corporate plan meets the requirements under s177(1) of the\nNational Disability Insurance Scheme Act 2013\nand\ns35 of the Public Governance, Performance and Accountability Act 2013.\nThe Participant Service Charter and Participant Service Improvement Plan remain as fundamental components of our corporate plan.\nParticipant Service Charter\nThe\nParticipant Service Cha\n Source: `pages/corporate-plans-index__00.html`\n\n### National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No.1) Act 2024\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=National+Disability+Insurance+Scheme+Amendment+%28Getting+the+NDIS+Back+on+Track+No.1%29+Act+2024\n\n**Sources**:\n- `pages/corporate-plans-index.html`\n- `pages/corporate-plans-index__00.html`\n\n**Evidence contexts**:\n- and informed by reviews of key metrics, performance standards and analysis of current issues.\nThis year’s corporate plan reflects changes to NDIS legislation that came into effect on 3 October 2024, through the\nNational Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No.1) Act 2024\n.\nWe have included an updated legislative function to address risks related to fraud and the misuse and abuse of NDIS funds.\nA new key activity has been added to the NDIA’s performance framework, under Program 1.2. And there are new performance measures and u\n Source: `pages/corporate-plans-index.html`\n- and informed by reviews of key metrics, performance standards and analysis of current issues.\nThis year’s corporate plan reflects changes to NDIS legislation that came into effect on 3 October 2024, through the\nNational Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No.1) Act 2024\n.\nWe have included an updated legislative function to address risks related to fraud and the misuse and abuse of NDIS funds.\nA new key activity has been added to the NDIA’s performance framework, under Program 1.2. And there are new performance measures and u\n Source: `pages/corporate-plans-index__00.html`\n\n### Public Governance, Performance and Accountability Act 2013\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Public+Governance%2C+Performance+and+Accountability+Act+2013\n\n**Sources**:\n- `pages/corporate-plans-index.html`\n- `pages/corporate-plans-index__00.html`\n\n**Evidence contexts**:\n- dded to the NDIA’s performance framework, under Program 1.2. And there are new performance measures and updates to performance targets.\nThe corporate plan meets the requirements under s177(1) of the\nNational Disability Insurance Scheme Act 2013\nand\ns35 of the Public Governance, Performance and Accountability Act 2013.\nThe Participant Service Charter and Participant Service Improvement Plan remain as fundamental components of our corporate plan.\nParticipant Service Charter\nThe\nParticipant Service Charter\nshows how we will work with and support participants, and explains wh\n Source: `pages/corporate-plans-index.html`\n- dded to the NDIA’s performance framework, under Program 1.2. And there are new performance measures and updates to performance targets.\nThe corporate plan meets the requirements under s177(1) of the\nNational Disability Insurance Scheme Act 2013\nand\ns35 of the Public Governance, Performance and Accountability Act 2013.\nThe Participant Service Charter and Participant Service Improvement Plan remain as fundamental components of our corporate plan.\nParticipant Service Charter\nThe\nParticipant Service Charter\nshows how we will work with and support participants, and explains wh\n Source: `pages/corporate-plans-index__00.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/corporate-plans-index.html` (page)\n- `pages/corporate-plans-index__00.html` (page)\n- `pages/corporate-plans-index__01.html` (page)\n- `pages/corporate-plans-index__02.html` (page)\n- `pages/corporate-plans-index__03.html` (page)\n- `pages/corporate-plans-index__04.html` (page)\n- `pages/corporate-plans-index__05.html` (page)\n- `pages/corporate-plans-index__06.html` (page)\n- `pages/corporate-plans-index__07.html` (page)\n- `pages/corporate-plans-index__08.html` (page)\n- `pages/corporate-plans-index__09.html` (page)\n- `pages/corporate-plans-index__10.html` (page)\n- `pages/corporate-plans-index__11.html` (page)\n- `pages/corporate-plans-index__12.html` (page)\n- `pages/corporate-plans-index__13.html` (page)\n- `pages/corporate-plans-index__14.html` (page)\n- `pages/corporate-plans-index__15.html` (page)\n- `pages/corporate-plans-index__16.html` (page)\n- `pages/corporate-plans-index__17.html` (page)\n- `pages/corporate-plans-index__18.html` (page)\n- `pages/corporate-plans-index__19.html` (page)\n- `pages/corporate-plans-index__20.html` (page)\n- `pages/corporate-plans-index__21.html` (page)\n- `pages/corporate-plans-index__22.html` (page)\n- `pages/corporate-plans-index__23.html` (page)\n- `pages/corporate-plans-index__24.html` (page)\n- `pages/corporate-plans-index__25.html` (page)\n- `pages/corporate-plans-index__26.html` (page)\n- `pages/corporate-plans-index__27.html` (page)\n- `pages/homepage.html` (page)\n- `pages/media-releases-index.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__28.html` (page)\n- `pages/strategies-index__29.html` (page)", "global_initiatives_md": "# Global Ideas Input - National Disability Insurance Agency\n\nUse the source text files in this folder to produce implementable ideas for Australia.\n\nFor each idea, separate:\n- large structural reforms\n- small/cheap operational changes\n- overseas case-study evidence\n- university/research support\n- consulting/association trend support\n- implementation steps in the Australian context\n- risks, prerequisites, and likely owner\n\n## Sources\n\n- [association] World Bank Governance Global Practice - https://www.worldbank.org/en/topic/governance - `source-text/association-worldbank.org-governance.txt`\n- [consulting] Deloitte Government and Public Services - https://www.deloitte.com/global/en/Industries/government-public.html - `source-text/consulting-deloitte.com-government-public.txt`\n- [university] Harvard Kennedy School Ash Center - https://ash.harvard.edu/ - `source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`", "strategy": null, "ideas": [ { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Corporate plan\nListen\nPrint this page\nSave page as PDF\nOn this page:\nCorporate Plan 2025–2026\nParticipant Service Charter\nParticipant Service Improvement Plan\nPast Corporate Plans\nOn this page:\n1 - Corporate Plan 2025–2026\n2 - Participant Service Charter\n3 - Participant Service Improvement Plan\n4 - Past Corporate Plans\nCorporate Plan 2025–2026\nThe NDIA Corporate Plan 2025–26 is the Agency’s most significant planning document.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "It details the Agency’s strategic direction for the next 4 years, the key activities we plan to carry out, and the measures we will use to assess our performance.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "It details the Agency’s strategic direction for the next 4 years, the key activities we plan to carry out, and the measures we will use to assess our performance.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "global-intelligence/source-text/association-worldbank.org-governance.txt", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "global-intelligence/source-text/association-worldbank.org-governance.txt", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Its purpose is to:\nprovide national leadership towards greater inclusion of people with disability\nguide activity across all areas of public policy to be inclusive and responsive to people with disability\ndrive mainstream services and systems to improve outcomes for people with disability\nengage, inform and involve the whole community in achieving a more inclusive society.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/strategies-index__28.html (http://www.ndis.gov.au/strategies/australias-disability-strategy-2021-2031)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Its purpose is to:\nprovide national leadership towards greater inclusion of people with disability\nguide activity across all areas of public policy to be inclusive and responsive to people with disability\ndrive mainstream services and systems to improve outcomes for people with disability\nengage, inform and involve the whole community in achieving a more inclusive society.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/strategies-index__28.html (http://www.ndis.gov.au/strategies/australias-disability-strategy-2021-2031)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Corporate Plan 2018-2022 (PDF 2MB)\nCorporate Plan 2018-2022 (DOCX 720KB)\nResources\nStatement of Strategic Guidance 2017 (PDF 3MB)", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Corporate Plan 2018-2022 (PDF 2MB)\nCorporate Plan 2018-2022 (DOCX 720KB)\nResources\nStatement of Strategic Guidance 2017 (PDF 3MB)", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/corporate-plans-index.html (https://www.ndis.gov.au/about-us/publications/corporate-plan)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Its purpose is to:\nprovide national leadership towards greater inclusion of people with disability\nguide activity across all areas of public policy to be inclusive and responsive to people with disability\ndrive mainstream services and systems to improve outcomes for people with disability\nengage, inform and involve the whole community in achieving a more inclusive society.", "impact": "Medium", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__28.html (http://www.ndis.gov.au/strategies/australias-disability-strategy-2021-2031)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Its purpose is to:\nprovide national leadership towards greater inclusion of people with disability\nguide activity across all areas of public policy to be inclusive and responsive to people with disability\ndrive mainstream services and systems to improve outcomes for people with disability\nengage, inform and involve the whole community in achieving a more inclusive society.", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__28.html (http://www.ndis.gov.au/strategies/australias-disability-strategy-2021-2031)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [], "_meta": { "snapshot_built_at": "2026-05-13T11:02:55+00:00", "strategy_brief_meta": null, "ideas_manifest": { "entity_id": "O-000926", "entity_name": "National Disability Insurance Agency", "folder_name": "National-Disability-Insurance-Agency", "generated_at": 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