{
  "entity_id": "O-000806",
  "folder": "National-Library-of-Australia",
  "name": "National Library of Australia",
  "type": "Corporate Commonwealth Entity",
  "jurisdiction": "Commonwealth",
  "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts",
  "website": "http://www.nla.gov.au/",
  "data_status": "inherited",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": true,
    "has_global_initiatives_text": true,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 8,
    "n_legislation": 2,
    "n_artifacts": 4,
    "n_kpi_targets": 10,
    "n_kpi_results": 10,
    "n_outcomes": 1,
    "verified_own_data": false,
    "vision_shared_with_n_others": 16
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "low",
    "summary": "Under the National Library Act 1960 (the Act), our purpose and functions are to: maintain and develop a national collection of library material, including a comprehensive collection of library material relating to Australia and the Australian people; make library material in the national collection available to Australians so they can discover, learn and create new knowledge now and into the future; make available such other services in relation to library matters and library material as determined by the National Library Council [CP p.6]",
    "official_site_url": "http://www.nla.gov.au/",
    "source_documents": [
      {
        "type": "corporate_plan",
        "title": "National Library of Australia Corporate Plan 2025-2026 (PDF, 1.18MB)",
        "url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "period": "2025-26",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "National Library of Australia Corporate Plan 2016-2020 (PDF, 294.37KB)",
        "url": "https://web.archive.org.au/awa/20240612100147mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2016-2020.pdf",
        "period": "2024",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "National Library of Australia Corporate Plan 2023-2024 (PDF, 592.93KB)",
        "url": "https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "National Library of Australia Corporate Plan 2022-2023 (PDF, 1.24MB)",
        "url": "https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf",
        "period": "2022-23",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "Under the National Library Act 1960 (the Act), our purpose and functions are to: maintain and develop a national collection of library material, including a comprehensive collection of library material relating to Australia and the Australian people; make library material in the national collection available to Australians so they can discover, learn and create new knowledge now and into the future; make available such other services in relation to library matters and library material as determined by the National Library Council [CP p.6]",
      "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
      "source_page": 6,
      "source_deep_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6"
    },
    "vision": {
      "text": "null",
      "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
      "source_page": null,
      "source_deep_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf"
    },
    "strategic_priorities": [
      {
        "title": "First Nations Collect",
        "description": "First Nations Collect",
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": 8,
        "source_deep_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8"
      },
      {
        "title": "Collect",
        "description": "Collect",
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": 8,
        "source_deep_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8"
      },
      {
        "title": "Connect",
        "description": "Connect",
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": 8,
        "source_deep_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8"
      },
      {
        "title": "Collaborate",
        "description": "Collaborate",
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": 8,
        "source_deep_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8"
      },
      {
        "title": "Capability",
        "description": "Capability",
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": 8,
        "source_deep_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8"
      }
    ],
    "values": [
      {
        "name": "integrity",
        "description": "",
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": null
      },
      {
        "name": "innovation",
        "description": "",
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": null
      },
      {
        "name": "collaboration",
        "description": "",
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Enhanced learning, knowledge creation, enjoyment and understanding of Australian life and society by providing access to a national collection of library material",
        "description": "The National Library delivers this program by collecting documentary resources, particularly relating to Australia and the Australian people, so Australians can discover, learn and create new knowledge now and into the future.",
        "activities": [
          "collecting documentary resources",
          "providing access to a national collection of library material"
        ],
        "source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "source_page": 6,
        "source_deep_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6"
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Qualitative evaluation of recognising and respecting First Nations stories",
        "target": "To conduct evaluations of visitors' and researchers' experience of the National Library’s Indigenous-led approach to managing culturally significant collections and serving Aboriginal and Torres Strait Islander communities and peoples.",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 9,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE02",
        "measure": "Number of Australian published works collected",
        "target": "21,000 digital works\n9,000 physical works",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 10,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE03",
        "measure": "Number of Australian unpublished works collected",
        "target": "Target not applicable",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 10,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE04",
        "measure": "Number of visits to the National Library’s digital platforms",
        "target": "2.2 million website visits\n6.2 million catalogue visits\n13 million Trove visits",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 11,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE05",
        "measure": "Number of onsite visits to the National Library",
        "target": "400,000",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 11,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE06",
        "measure": "Visitor satisfaction with digital experience",
        "target": "75% of visitor expectations met/exceeded.",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 11,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE07",
        "measure": "Visitor satisfaction with onsite visit",
        "target": "85% of visitor expectations met/exceeded.",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 11,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE08",
        "measure": "Number of images digitised",
        "target": "1.2 million",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 12,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE09",
        "measure": "Number of Trove Collaborative Services (TCS) partnerships that the National Library engages with annually",
        "target": "900",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 12,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE10",
        "measure": "Percentage of Legal Deposit items collected through the automated digital deposit system",
        "target": "65%",
        "latest_result": "null",
        "status": "null",
        "target_source_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf",
        "target_source_page": 13,
        "result_source_url": "",
        "result_source_page": null
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "Under the National Library Act 1960 (the Act), our purpose and functions are to: maintain and develop a national collection of library material, including a comprehensive collectio",
        "null",
        "First Nations Collect",
        "Collect",
        "Connect",
        "Collaborate",
        "Capability"
      ],
      "watch_terms": [
        "Qualitative evaluation of recognising and respecting First Nations stories",
        "Number of Australian published works collected",
        "Number of Australian unpublished works collected",
        "Number of visits to the National Library’s digital platforms",
        "Number of onsite visits to the National Library",
        "Visitor satisfaction with digital experience",
        "Visitor satisfaction with onsite visit",
        "Number of images digitised",
        "Number of Trove Collaborative Services (TCS) partnerships that the National Library engages with annually",
        "Percentage of Legal Deposit items collected through the automated digital deposit system"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "This entity appears to share a parent or related entity's strategy text; verify its own strategy before publishing."
  },
  "strategy_brief_md": "# National Library of Australia — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)\n\n## Vision\n\n> null\n\n## Our purpose / purposes\n\n> Under the National Library Act 1960 (the Act), our purpose and functions are to: maintain and develop a national collection of library material, including a comprehensive collection of library material relating to Australia and the Australian people; make library material in the national collection available to Australians so they can discover, learn and create new knowledge now and into the future; make available such other services in relation to library matters and library material as determined by the National Library Council [CP p.6](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6) [[CP p.6](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6)]\n\n## How we deliver\n\n> We will deliver our purpose and outcome by adopting the key initiatives set out under each strategic priority in Section 3 of this plan. Progress will be determined using the performance measures listed in Section 4 [CP p.6](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6) [[CP p.6](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6)]\n\n## Government priorities for this department\n\n- First Nations Collect [[CP p.8](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)]\n- Collect [[CP p.8](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)]\n- Connect [[CP p.8](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)]\n- Collaborate [[CP p.8](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)]\n- Capability [[CP p.8](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=8)]\n\n## Outcomes\n\n### Outcome 1: Enhanced learning, knowledge creation, enjoyment and understanding of Australian life and society by providing access to a national collection of library material\nThe National Library delivers this program by collecting documentary resources, particularly relating to Australia and the Australian people, so Australians can discover, learn and create new knowledge now and into the future. [[CP p.6](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=6)]\n\n**Key activities:**\n- collecting documentary resources\n- providing access to a national collection of library material\n\n## Values and principles\n\n_Integrity Framework_\n\n- integrity\n- innovation\n- collaboration\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Qualitative evaluation of recognising and respecting First Nations stories | To conduct evaluations of visitors' and researchers' experience of the National Library’s Indigenous-led approach to managing culturally significant collections and serving Aboriginal and Torres Strait Islander communities and peoples. | [CP p.9](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=9)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=9) |\n| CCE02 | Number of Australian published works collected | 21,000 digital works\n9,000 physical works | [CP p.10](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=10)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=10) |\n| CCE03 | Number of Australian unpublished works collected | Target not applicable | [CP p.10](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=10)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=10) |\n| CCE04 | Number of visits to the National Library’s digital platforms | 2.2 million website visits\n6.2 million catalogue visits\n13 million Trove visits | [CP p.11](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=11)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=11) |\n| CCE05 | Number of onsite visits to the National Library | 400,000 | [CP p.11](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=11)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=11) |\n| CCE06 | Visitor satisfaction with digital experience | 75% of visitor expectations met/exceeded. | [CP p.11](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=11)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=11) |\n| CCE07 | Visitor satisfaction with onsite visit | 85% of visitor expectations met/exceeded. | [CP p.11](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=11)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=11) |\n| CCE08 | Number of images digitised | 1.2 million | [CP p.12](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=12)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=12) |\n| CCE09 | Number of Trove Collaborative Services (TCS) partnerships that the National Library engages with annually | 900 | [CP p.12](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=12)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=12) |\n| CCE10 | Percentage of Legal Deposit items collected through the automated digital deposit system | 65% | [CP p.13](https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=13)(https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf#page=13) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Qualitative evaluation of recognising and respecting First Nations stories | null | null |  |\n| CCE02 | Number of Australian published works collected | null | null |  |\n| CCE03 | Number of Australian unpublished works collected | null | null |  |\n| CCE04 | Number of visits to the National Library’s digital platforms | null | null |  |\n| CCE05 | Number of onsite visits to the National Library | null | null |  |\n| CCE06 | Visitor satisfaction with digital experience | null | null |  |\n| CCE07 | Visitor satisfaction with onsite visit | null | null |  |\n| CCE08 | Number of images digitised | null | null |  |\n| CCE09 | Number of Trove Collaborative Services (TCS) partnerships that the National Library engages with annually | null | null |  |\n| CCE10 | Percentage of Legal Deposit items collected through the automated digital deposit system | null | null |  |",
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# National Library of Australia - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:02:16.679749+00:00\n**Entity ID**: O-000806\n**Entity type**: Corporate Commonwealth Entity\n**Jurisdiction**: Commonwealth\n**Portfolio**: Infrastructure, Transport, Regional Development, \n\nCommunications, Sport and the Arts\n**Website**: http://www.nla.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| corporate-plans | 4 |\n| global-intelligence | 3 |\n| pages | 2 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 3]\nCONTENTS\n■\nSECTION 1\n■\nINTRODUCTION 4\nSECTION 2\n■\nOUR PURPOSE 6\nSECTION 3\n■\nSTRATEGIC PRIORITIES 8\nSECTION 4\n■\nMEASURING OUR PERFORMANCE 10\nSECTION 5\n■\nOPERATING LANDSCAPE:\nPATH TO OUR STRATEGIC VISION 17\nCover image: Staff member showing a group of primary school children the National Library’s book collection.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- [Page 6]\nSECTION 2\n■\nOUR PURPOSE\nUnder the National Library Act 1960 (the Act), our purpose Under the Australian Government’s 2025–26 Portfolio\nand functions are to: Budget Statement (PBS), we are responsible for delivering\nenhanced learning, knowledge creation, enjoyment and\n maintain and develop a national collection of library\nunderstanding of Australian life and society by providing\nmaterial, including a comprehensive collection of library\naccess to a national collection of library material.\nmaterial relating to Australia and the Australian people\nWe will do this by collecting documentary resources,\n make library material in the national collection available\nparticularly relating to Australia and the Australian\npeople, so Australians can discover, learn and create\n make available such other services in relation to library\nnew knowledge now and into the future.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- National Library Act 1960, Public Governance, Performance and Accountability Act 2013,\nCommonwealth Risk Management Policy, Work Health and Safety Act 2011,\nAuthorising\nProtective Security Policy Framework, Commonwealth Fraud and Corruption Rule,\nWHS Regulations 2011, Commonwealth WHS Codes of Practice\nRisk Management Framework, ISO 31000:2018, Fraud and Corruption Control Plan, Integrity\nDirective Framework, Agency Security Plan, Information Technology Security Policy,\nWHS Management System and Policy\nRisk Assessment Template, Branch Risk Assessments and Treatment Plans, Project Risk\nAssessment Templates, WHS Risk Management Handbook, WHS Risk Assessment Templates,\nEnablers\nWHS Guidance Material, Risk, Fraud and Corruption, Integrity and WHS E-Learning Modules,\nManagement Reporting\nRisk appetite\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- [Page 4]\n4\nPURPOSE MISSION\nIn accordance with the National Library Act 1960, the\nWe collect today what will be\nLibrary collects and preserves documentary resources,\nparticularly relating to Australia and the Australian important tomorrow for Australia’s\npeople, so Australians can discover, learn and create new increasingly diverse community.\nknowledge, now and in the future.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n\n### Role and Functions\n\n- [Page 6]\nSECTION 2\n■\nOUR PURPOSE\nUnder the National Library Act 1960 (the Act), our purpose Under the Australian Government’s 2025–26 Portfolio\nand functions are to: Budget Statement (PBS), we are responsible for delivering\nenhanced learning, knowledge creation, enjoyment and\n maintain and develop a national collection of library\nunderstanding of Australian life and society by providing\nmaterial, including a comprehensive collection of library\naccess to a national collection of library material.\nmaterial relating to Australia and the Australian people\nWe will do this by collecting documentary resources,\n make library material in the national collection available\nparticularly relating to Australia and the Australian\npeople, so Australians can discover, learn and create\n make available such other services in relation to library\nnew knowledge now and into the future.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- [Page 2]\n2\nCONTENTS\nINTRODUCTION 3\nOPERATING CONTEXT 5\nCOLLECT 8\nCONNECT 10\nCOLLABORATE 12\nCAPABILITY 14\nRISK MANAGEMENT 15\nBEYOND THE HORIZON 17\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 9]\n9\nPERFORMANCE MEASURES – COLLECT\nMEASURE: # Australian published works collected, including digital\n2022 - 2023 target 30,000\n2023 - 2024 to 2025 - 2026 targets Equal to or greater than previous year\nMethodology Based on number of Australian published items collected by the Library\nthrough National edeposit, legal deposit and selective and retrospective\ncollecting of published works.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library uses reliable data and\nstandardised ways of counting to measure the number of works\nMEASURE: # Australian unpublished works collected, including audiovisual material and digital\n2022 - 2023 target Target not applicable (the Library monitors trends over time, results vary\ngreatly based on acquired archival materials)\n2023 - 2024 to 2025 - 2026 targets Target not applicable\nMethodology Based on number of items collected, including photographs, pictures,\nmanuscripts, and oral history recordings.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library uses reliable data and\nstandardised ways of counting to measure the number of items\nMEASURE: Case study of collecting relationships aligned to the Library’s areas of focus\n2022 - 2023 target Focus: Chinese-Australian and Fijian-Australian communities\n2023 - 2024 to 2025 - 2026 targets Target not applicable.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 13]\n13\nPERFORMANCE MEASURES – COLLABORATE\nMEASURE: # of Trove Collaborative Services (TCS) partners and content contributors that the Library\nengages in annually\n2022 - 2023 target 900\n2023 - 2024 to 2025 - 2026 targets Equal to or greater than previous year\nMethodology Based on number of signed-up TCS partners financially contributing to\nmaintenance of Trove and content providers\nMEASURE: Qualitative evaluation using stakeholder/ partner case studies or surveys\n2022 - 2023 target Focus: Participation in Trove Partner learning webinars\n2023 - 2024 to 2025 - 2026 targets Target not applicable\nMethodology Based on participation rates, geographic and sector coverage, and feedback\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n\n### Strategic Priorities\n\n- Strategic Priority 2: Make access happen\nAspiration Actions\n2.1 Transform Australian lives by connecting 2.1.1 Collaborate with partners and the\ncommunities to their national collection public to increase the volume and variety of\nthrough vibrant onsite and online programs digital content accessible via Trove.\nand services, developed with strategic\npartners and harnessing new opportunities in 2.1.2 Build on the continuing success of the\nthe digital environment. newspaper program by partnering to digitise\nAustralian journal content, in anticipation of\nand response to community needs.\n  Source: `corporate-plans/2016.pdf (https://web.archive.org.au/awa/20240612100147mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2016-2020.pdf)`\n- [Page 3]\nCONTENTS\n■\nSECTION 1\n■\nINTRODUCTION 4\nSECTION 2\n■\nOUR PURPOSE 6\nSECTION 3\n■\nSTRATEGIC PRIORITIES 8\nSECTION 4\n■\nMEASURING OUR PERFORMANCE 10\nSECTION 5\n■\nOPERATING LANDSCAPE:\nPATH TO OUR STRATEGIC VISION 17\nCover image: Staff member showing a group of primary school children the National Library’s book collection.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- [Page 6]\nSECTION 2\n■\nOUR PURPOSE\nUnder the National Library Act 1960 (the Act), our purpose Under the Australian Government’s 2025–26 Portfolio\nand functions are to: Budget Statement (PBS), we are responsible for delivering\nenhanced learning, knowledge creation, enjoyment and\n maintain and develop a national collection of library\nunderstanding of Australian life and society by providing\nmaterial, including a comprehensive collection of library\naccess to a national collection of library material.\nmaterial relating to Australia and the Australian people\nWe will do this by collecting documentary resources,\n make library material in the national collection available\nparticularly relating to Australia and the Australian\npeople, so Australians can discover, learn and create\n make available such other services in relation to library\nnew knowledge now and into the future.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- Program 1.1\nThe National Library delivers this program by collecting documentary resources, particularly relating to Australia and the Australian people,\nso Australians can discover, learn and create new knowledge now and into the future.\nnalP\netaroproC\n62–5202\nWe have grouped our key activities under 5 strategic priorities.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- Strategic priority 1: Strategic priority 2: Strategic priority 3: Strategic priority 4: Strategic priority 5:\nFirst Nations Collect Connect Collaborate Capability\nWe recognise and respect We collect today what will We inspire and provide We collaborate with others We build on strong\nthe crucial place of First be important tomorrow avenues for Australians to deepen the national foundations to maximise\nNations stories in Australia’s for Australia’s increasingly to explore many stories, impact of cultural the nation’s return on\narts, culture and history. diverse community. voices and points of view. collections. its investment in the\nNational Library.\nlaunnA\necnamrofrep\ntnemetats\nPerformance results and analysis\nWe report on the key performance measures included in the PBS and corporate plan.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- Strategic Priority 1: Build the nation’s memory\nActions\nAspiration\n1.1 Enable Australians to understand their 1.1.1 Complete building the Library’s\ndiverse social, cultural and intellectual innovative digital library platform to ensure\nhistories by collecting, describing and that Australia’s documentary heritage, in\npreserving Australian publications and all forms, can be acquired, managed for\nunpublished collections—in print and digital long-term access, and delivered to and used\nforms—so that they can be enjoyed by by the public.\ncurrent and future generations.\n  Source: `corporate-plans/2016.pdf (https://web.archive.org.au/awa/20240612100147mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2016-2020.pdf)`\n- Strategic priority 3: Lead, partner, connect and excel\nAspiration Actions\n3.1 Create value for library services and 3.1.1 Leverage new provisioning and\ntheir patrons—across all jurisdictions, business model opportunities for Libraries\nregions and sectors—by managing the Australia in a cloud-dominated library\nresearch infrastructure that underpins systems environment.\naccess to the nation’s library collections.\n  Source: `corporate-plans/2016.pdf (https://web.archive.org.au/awa/20240612100147mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2016-2020.pdf)`\n- ASPIRATIONS\nThe Library’s aspirations for 2016–2020 are grouped under overarching strategic priorities:\nStrategic Priority 1—Build the nation’s memory\nEnable Australians to understand their diverse social, cultural and\n\nintellectual histories by collecting, describing and preserving Australian\npublications and unpublished collections—in print and digital forms—so that\nthey can be enjoyed by current and future generations.\n  Source: `corporate-plans/2016.pdf (https://web.archive.org.au/awa/20240612100147mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2016-2020.pdf)`\n- The corporate plan is the principal planning document that\noutlines our key activities for the upcoming financial year, We would not be able to meet our strategic priorities\nhow we will achieve our purpose and how we will measure without the dedication of our staff, volunteers and\nour success.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- National Library Act 1960, Public Governance, Performance and Accountability Act 2013,\nCommonwealth Risk Management Policy, Work Health and Safety Act 2011,\nAuthorising\nProtective Security Policy Framework, Commonwealth Fraud and Corruption Rule,\nWHS Regulations 2011, Commonwealth WHS Codes of Practice\nRisk Management Framework, ISO 31000:2018, Fraud and Corruption Control Plan, Integrity\nDirective Framework, Agency Security Plan, Information Technology Security Policy,\nWHS Management System and Policy\nRisk Assessment Template, Branch Risk Assessments and Treatment Plans, Project Risk\nAssessment Templates, WHS Risk Management Handbook, WHS Risk Assessment Templates,\nEnablers\nWHS Guidance Material, Risk, Fraud and Corruption, Integrity and WHS E-Learning Modules,\nManagement Reporting\nRisk appetite\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- The core of\nthis effort will be through releasing and embedding our  Indigenous Cultural and Intellectual Property\ninaugural Indigenous Cultural and Intellectual Property\nProtocols 2023\nProtocols throughout the Library’s practice.  Collection Description Policy\n Collection Development Policy 2020-21 to 2023-24\n Collecting Strategy 2020-21 to 2023-24\n Membership and ToRs for the Library’s Indigenous\nReference Groups\nPERFORMANCE MEASURE – FIRST NATIONS\nMEASURE: Qualitative evaluation of recognising and respecting First Nations stories\n2023-24 target Focus: Implementation of the Indigenous Cultural and Intellectual Property Protocols\nto achieve impact and policy implications\n2024-25 to 2026-27 targets Baseline to be set\nMeasure Type Effectiveness\nData Source Internal data\nMethodology Based on qualitative evaluation\nNote: This is a new performance measure.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 19]\n19\nPERFORMANCE MEASURE – CAPABILITY\nMEASURE: % of Legal Deposit items collected through the automated digital deposit system\n2023-24 target Baseline to be set\n2024-25 to 2026-27 targets Targets to be determined by baseline\nMeasure Type Efficiency\nData Source Extracted from Library systems\nMethodology Based on number of Legal Deposit items collected digitally through National\nedeposit (NED), rather than in physical format, as a percentage of published intake\n(digital and physical)\nNote: This is a new performance measure.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 9]\n9\nPERFORMANCE MEASURES – COLLECT\nMEASURE: # Australian published works collected, including digital\n2022 - 2023 target 30,000\n2023 - 2024 to 2025 - 2026 targets Equal to or greater than previous year\nMethodology Based on number of Australian published items collected by the Library\nthrough National edeposit, legal deposit and selective and retrospective\ncollecting of published works.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library uses reliable data and\nstandardised ways of counting to measure the number of works\nMEASURE: # Australian unpublished works collected, including audiovisual material and digital\n2022 - 2023 target Target not applicable (the Library monitors trends over time, results vary\ngreatly based on acquired archival materials)\n2023 - 2024 to 2025 - 2026 targets Target not applicable\nMethodology Based on number of items collected, including photographs, pictures,\nmanuscripts, and oral history recordings.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library uses reliable data and\nstandardised ways of counting to measure the number of items\nMEASURE: Case study of collecting relationships aligned to the Library’s areas of focus\n2022 - 2023 target Focus: Chinese-Australian and Fijian-Australian communities\n2023 - 2024 to 2025 - 2026 targets Target not applicable.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 13]\n13\nPERFORMANCE MEASURES – COLLABORATE\nMEASURE: # of Trove Collaborative Services (TCS) partners and content contributors that the Library\nengages in annually\n2022 - 2023 target 900\n2023 - 2024 to 2025 - 2026 targets Equal to or greater than previous year\nMethodology Based on number of signed-up TCS partners financially contributing to\nmaintenance of Trove and content providers\nMEASURE: Qualitative evaluation using stakeholder/ partner case studies or surveys\n2022 - 2023 target Focus: Participation in Trove Partner learning webinars\n2023 - 2024 to 2025 - 2026 targets Target not applicable\nMethodology Based on participation rates, geographic and sector coverage, and feedback\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 11]\n11\nPERFORMANCE MEASURES – COLLECT\nMEASURE: # Australian published works collected, including digital\n2023-24 target 30,000\n2024-25 to 2026-27 targets Equal to or greater than previous year\nMeasure Type Output\nData Source Data extracted from acquisitions data held in the Library’s information management\nsystems (FOLIO and Digital Library Collection system).\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- MEASURE: # Australian unpublished works collected, including audiovisual material and digital\n2023-24 target Target not applicable (the Library monitors trends over time, results vary greatly\nbased on materials acquired)\n2024-25 to 2026-27 targets Target not applicable\nMeasure Type Output\nData Source Data extracted from acquisitions data in the Library’s management systems (FOLIO,\nArchiveSpace, Digital Library Collection system).\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- MEASURE: Case study of collecting relationships aligned to the Library’s area of focus the comprehensiveness\nof the Library’s Legal Deposit collecting\n2023-24 target Focus: Engagement with publishers to improve comprehensiveness of the Library’s\nLegal Deposit collecting\n2024-25 to 2026-27 targets Target not applicable.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 13]\n13\nPERFORMANCE MEASURES – CONNECT\nMEASURE: # digital visits to the Library\n2023-24 target Equal to or greater than prior year results\n2024-25 to 2026-27 targets Equal to or greater than prior year results\nMeasure Type Output\nData Source Data extracted from Library systems and Google Analytics\nMethodology Based on visits to the Library websites (including Trove) tracked by Google Analytics,\nand social media and third- party services hosting Library content using the\nanalytics in each platform.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- MEASURE: # onsite visits to the Library\n2023-24 target 300,000\n2024-25 to 2026-27 targets 300,000\nMeasure Type Output\nData Source Data extracted from Library systems\nMethodology Based on visitors to the Library’s public building in Canberra using people-counting\nsensors\nMEASURE: # images digitised and added to Trove\n2023-24 target 800,000\n2024-25 to 2026-27 targets Equal to or greater than previous year\nMeasure Type Output\nData Source Data extracted from Library systems.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- Methodology Count includes images digitised and added to Trove\nMEASURE: % of collection items delivered on time;\n2023-24 target Collection items on time: 90%\n2024-25 to 2026-27 targets Collection items on time: 90%\nMeasure Type Effectiveness\nData Source Extracted from Library systems\nMethodology Calculation based on quarterly sampling of call slips filled\nContinued over the page\nNATIONAL LIBRARY OF AUSTRALIA / 2023-24 CORPORATE PLAN\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [pages 13,14,15,16,17]\nutput\nData Source Data extracted from Library systems\nMethodology Based on visitors to the Library’s public building in Canberra using people-counting\nsensors\nMEASURE: # images digitised and added to Trove\n2023-24 target 800,000\n2024-25 to 2026-27 targets Equal to or greater than previous year\nMeasure Type Output\nData Source Data extracted from Library systems.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 14]\n14\nPERFORMANCE MEASURES – CONNECT (continued)\nMEASURE: % of information and research enquiries responded to on time\n2023-24 target Enquiries responded to on time: 90%\n2024-25 to 2026-27 targets Enquiries responded to on time: 90%\nMeasure Type Effectiveness\nData Source Extracted from Library systems\nMethodology Calculation includes general reference enquiries received via the Ask a Librarian\nservice (online and telephone) and onsite via the reading rooms\nMEASURE: % of copies direct orders delivered on time\n2023-24 target Copies direct orders on time: 90%\n2024-25 to 2026-27 targets Copies direct orders on time: 90%\nMeasure Type Effectiveness\nData Source Extracted from Library systems\nMethodology Quarterly collection retrieval survey\nMEASURE: % availability of National Library and Trove websites\n2023-24 target Website availability: 99.5%\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $10 million, 10 million | Most of the Library’s long-term\nsupported by $10 million in Australian Government seed\nand legally mandated operations continue to be funded\nfunding and partnership funding, and has invested in\nfrom declining base appropriation, with additional\ntechnologies and workflows to maximise the impact\nfunding primarily achieving increased access to\nof this revenue stream. | `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)` |\n| $1.1 billion, 1.1 billion | We face significant risks in meeting our responsibility In 2022-23, the Library will promote a bold vision for\nto care for a significant Commonwealth asset ― the Trove through the Trove Strategy and seek to secure\nLibrary’s $1.1 billion collection ― if additional resourcing the resourcing, collaboration and support needed to\nis not secured. | `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)` |\n| 2.2 million, 6.2 million, 13 million | [Page 12]\nMeasure 4 Number of visits to the National Library’s digital platforms\n2025–26 target 2.2 million website visits\n6.2 million catalogue visits\n13 million Trove visits\n2026–29 target Same as 2025–26 performance target (annually). | `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)` |\n| 1.2 million | Data source External survey provider\nMeasure 8 Number of images digitised\n2025–26 Target 1.2 million\n2026–29 Target Same as 2025–26 performance target (annually). | `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)` |\n| 66 per cent | It reflects the wider\nsites of mutual opportunity where appropriate funding\nAustralian Public Service demographic, but with a\nis available.\nslightly older age profile, a higher proportion of women\n(including 66 per cent of senior executive staff), and a\nhigher proportion of people who identify as having a\ndisability. | `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)` |\n| $33 million, 33 million | Trove’s future has been secured with\ndigital collections managed and delivered online by\nfunding of $33 million over the 2023-27 Corporate plan\ngalleries, libraries, archives and museums; national,\nperiod. | `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)` |\n| 66 per cent | It reflects the wider at scale, including newspapers, books, journals\nAustralian Public Service demographic, but with a and gazettes.\nslightly older age profile, a higher proportion of women\nThe Library sits outside the research sector and its\n(including 66 per cent of senior executive staff), and a\nfunding frameworks. | `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)` |\n| 2 per cent | First Australians make up 2 per cent of our\nespecially access to large scale digital collections for\nstaff. | `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)` |\n| $1.1 billion, 1.1 billion | However, the Library faces major challenges over the period of this plan:\nthe need to store our ever-growing collection; to care for our magnificent\nheritage building; and to maintain or enhance the digital infrastructure which\nmaximises the public utility of the Library’s $1.1 billion collection, and the\ncollections of many hundreds of partners. | `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)` |\n\n## Key Achievements\n\n- Methodology Count includes images digitised and added to Trove\nMEASURE: % of collection items delivered on time;\n2023-24 target Collection items on time: 90%\n2024-25 to 2026-27 targets Collection items on time: 90%\nMeasure Type Effectiveness\nData Source Extracted from Library systems\nMethodology Calculation based on quarterly sampling of call slips filled\nContinued over the page\nNATIONAL LIBRARY OF AUSTRALIA / 2023-24 CORPORATE PLAN\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 14]\n14\nPERFORMANCE MEASURES – CONNECT (continued)\nMEASURE: % of information and research enquiries responded to on time\n2023-24 target Enquiries responded to on time: 90%\n2024-25 to 2026-27 targets Enquiries responded to on time: 90%\nMeasure Type Effectiveness\nData Source Extracted from Library systems\nMethodology Calculation includes general reference enquiries received via the Ask a Librarian\nservice (online and telephone) and onsite via the reading rooms\nMEASURE: % of copies direct orders delivered on time\n2023-24 target Copies direct orders on time: 90%\n2024-25 to 2026-27 targets Copies direct orders on time: 90%\nMeasure Type Effectiveness\nData Source Extracted from Library systems\nMethodology Quarterly collection retrieval survey\nMEASURE: % availability of National Library and Trove websites\n2023-24 target Website availability: 99.5%\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- Strategic Priority 1: Build the nation’s memory\nActions\nAspiration\n1.1 Enable Australians to understand their 1.1.1 Complete building the Library’s\ndiverse social, cultural and intellectual innovative digital library platform to ensure\nhistories by collecting, describing and that Australia’s documentary heritage, in\npreserving Australian publications and all forms, can be acquired, managed for\nunpublished collections—in print and digital long-term access, and delivered to and used\nforms—so that they can be enjoyed by by the public.\ncurrent and future generations.\n  Source: `corporate-plans/2016.pdf (https://web.archive.org.au/awa/20240612100147mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2016-2020.pdf)`\n- [Page 2]\n2\nCONTENTS\nINTRODUCTION 3\nOPERATING CONTEXT 5\nCOLLECT 8\nCONNECT 10\nCOLLABORATE 12\nCAPABILITY 14\nRISK MANAGEMENT 15\nBEYOND THE HORIZON 17\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 9]\n9\nPERFORMANCE MEASURES – COLLECT\nMEASURE: # Australian published works collected, including digital\n2022 - 2023 target 30,000\n2023 - 2024 to 2025 - 2026 targets Equal to or greater than previous year\nMethodology Based on number of Australian published items collected by the Library\nthrough National edeposit, legal deposit and selective and retrospective\ncollecting of published works.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library uses reliable data and\nstandardised ways of counting to measure the number of works\nMEASURE: # Australian unpublished works collected, including audiovisual material and digital\n2022 - 2023 target Target not applicable (the Library monitors trends over time, results vary\ngreatly based on acquired archival materials)\n2023 - 2024 to 2025 - 2026 targets Target not applicable\nMethodology Based on number of items collected, including photographs, pictures,\nmanuscripts, and oral history recordings.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library uses reliable data and\nstandardised ways of counting to measure the number of items\nMEASURE: Case study of collecting relationships aligned to the Library’s areas of focus\n2022 - 2023 target Focus: Chinese-Australian and Fijian-Australian communities\n2023 - 2024 to 2025 - 2026 targets Target not applicable.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 13]\n13\nPERFORMANCE MEASURES – COLLABORATE\nMEASURE: # of Trove Collaborative Services (TCS) partners and content contributors that the Library\nengages in annually\n2022 - 2023 target 900\n2023 - 2024 to 2025 - 2026 targets Equal to or greater than previous year\nMethodology Based on number of signed-up TCS partners financially contributing to\nmaintenance of Trove and content providers\nMEASURE: Qualitative evaluation using stakeholder/ partner case studies or surveys\n2022 - 2023 target Focus: Participation in Trove Partner learning webinars\n2023 - 2024 to 2025 - 2026 targets Target not applicable\nMethodology Based on participation rates, geographic and sector coverage, and feedback\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- SUPPORTING DOCUMENTS\n Collection Storage Masterplan 2019–2025\n Building Masterplan 2008-2022\n Digital Strategy 2022-2026\n Strategic People Pathways 2022\n Risk Management Framework 2020\n Business Continuity Framework and Plan 2021\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 2]\n2\nCONTENTS\nINTRODUCTION 3\nOPERATING CONTEXT 5\nCORPORATE PLAN FRAMEWORK 8\nFIRST NATIONS 9\nCOLLECT 10\nCONNECT 12\nCOLLABORATE 16\nCAPABILITY 18\nRISK MANAGEMENT 20\nBEYOND THE HORIZON 23\nNATIONAL LIBRARY OF AUSTRALIA / 2023-24 CORPORATE PLAN\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- The core of\nthis effort will be through releasing and embedding our  Indigenous Cultural and Intellectual Property\ninaugural Indigenous Cultural and Intellectual Property\nProtocols 2023\nProtocols throughout the Library’s practice.  Collection Description Policy\n Collection Development Policy 2020-21 to 2023-24\n Collecting Strategy 2020-21 to 2023-24\n Membership and ToRs for the Library’s Indigenous\nReference Groups\nPERFORMANCE MEASURE – FIRST NATIONS\nMEASURE: Qualitative evaluation of recognising and respecting First Nations stories\n2023-24 target Focus: Implementation of the Indigenous Cultural and Intellectual Property Protocols\nto achieve impact and policy implications\n2024-25 to 2026-27 targets Baseline to be set\nMeasure Type Effectiveness\nData Source Internal data\nMethodology Based on qualitative evaluation\nNote: This is a new performance measure.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 11]\n11\nPERFORMANCE MEASURES – COLLECT\nMEASURE: # Australian published works collected, including digital\n2023-24 target 30,000\n2024-25 to 2026-27 targets Equal to or greater than previous year\nMeasure Type Output\nData Source Data extracted from acquisitions data held in the Library’s information management\nsystems (FOLIO and Digital Library Collection system).\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- RISK MANAGEMENT FRAMEWORK\ngnisirohtuA\nNational Library Act 1960, Public Governance,\nPerformance and Accountability Act 2013,\nCommonwealth Risk Management Policy, Work\nHealth and Safety Act 2011, Protective Security\nPolicy Framework, Commonwealth Fraud Rule\nevitceriD\nRisk Management Policy and Framework,\nISO 31000:2018, Fraud Control Plan, Protective\nSecurity Policy, Information Technology Security\nPolicy, WHS Management System and Policy\nsrelbanE\n20\nThe Library’s Audit and Enterprise Risk Committee\nindependently advises the Council on the adequacy\nof the enterprise risk management framework and\nassociated internal controls for effective identification\nand management of business and financial risks,\nincluding business continuity, fraud, legal, compliance,\nprotective security, and cybersecurity risks.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 2]\n2\nCONTENTS\nINTRODUCTION 3\nOPERATING CONTEXT 5\nCOLLECT 8\nCONNECT 10\nCOLLABORATE 12\nCAPABILITY 14\nRISK MANAGEMENT 15\nBEYOND THE HORIZON 17\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- SUPPORTING DOCUMENTS\n Collection Storage Masterplan 2019–2025\n Building Masterplan 2008-2022\n Digital Strategy 2022-2026\n Strategic People Pathways 2022\n Risk Management Framework 2020\n Business Continuity Framework and Plan 2021\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 2]\n2\nCONTENTS\nINTRODUCTION 3\nOPERATING CONTEXT 5\nCORPORATE PLAN FRAMEWORK 8\nFIRST NATIONS 9\nCOLLECT 10\nCONNECT 12\nCOLLABORATE 16\nCAPABILITY 18\nRISK MANAGEMENT 20\nBEYOND THE HORIZON 23\nNATIONAL LIBRARY OF AUSTRALIA / 2023-24 CORPORATE PLAN\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- SUPPORTING DOCUMENTS\n Collection Storage Masterplan 2019–2025\n Building Masterplan 2008-2022\n Digital Strategy 2022-2026\n Strategic People Pathway 2022\n Risk Management Framework 2020\n Business Continuity Framework and Plan 2021\n Cybersecurity strategy 2023\nNATIONAL LIBRARY OF AUSTRALIA / 2023-24 CORPORATE PLAN\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- National Library Act 1960, Public Governance, Performance and Accountability Act 2013,\nCommonwealth Risk Management Policy, Work Health and Safety Act 2011,\nAuthorising\nProtective Security Policy Framework, Commonwealth Fraud and Corruption Rule,\nWHS Regulations 2011, Commonwealth WHS Codes of Practice\nRisk Management Framework, ISO 31000:2018, Fraud and Corruption Control Plan, Integrity\nDirective Framework, Agency Security Plan, Information Technology Security Policy,\nWHS Management System and Policy\nRisk Assessment Template, Branch Risk Assessments and Treatment Plans, Project Risk\nAssessment Templates, WHS Risk Management Handbook, WHS Risk Assessment Templates,\nEnablers\nWHS Guidance Material, Risk, Fraud and Corruption, Integrity and WHS E-Learning Modules,\nManagement Reporting\nRisk appetite\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- The National Library seeks diverse views and builds connections\n Social cohesion and increasing dissent within the\nthe full diversity of the Australian with stakeholder groups traditionally under-represented in the National\ncommunity around issues that may intersect with\ncommunity, partner organisations, Library’s collections.\nthe National Library’s collections and programs.\nphilanthropists and government\nReputational risk is considered in making decisions that may be contentious.\nstakeholders.\n Partner funding constraints.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- [pages 17,18]\ner influence Partial influence Limited influence\n Collecting policies and practices  Volume of unpublished content  Volume of published work\nand content to be digitised\n Attributes of our national  Volume of Australian content\ncollection  Collecting activities conducted published on transnational\nin partnerships platforms\n Investment and governance\nunderpinning collaborative  Relationships with stakeholders  Forms of emerging content\nservices\n Government and own-source  Access conditions set by others\n Investment priorities revenue inflows\n Activities of partners\n Compliance with statutory  Collaboration with research\n Collection content used in ways\nobligations and education sectors\nthat risk stakeholder relationships\nNATIONAL LIBRARY OF AUSTRALIA CORPORATE PLAN 2025–26 16\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- While AI and machine learning present\nInfrastructure\nopportunities to support the Library to provide enhanced\nservices more efficiently, it also presents complex and\nThe Library received funding in the May 2023 Budget\npotentially disruptive challenges around what should be\nto extend the Hume Repository to store collection\ncollected, ownership of material and rights of use.\nmaterial, and to undertake critical safety, compliance\nand building maintenance works to the heritage-listed\nCapacity constraints\nParkes building.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 9]\n9\nPERFORMANCE MEASURES – COLLECT\nMEASURE: # Australian published works collected, including digital\n2022 - 2023 target 30,000\n2023 - 2024 to 2025 - 2026 targets Equal to or greater than previous year\nMethodology Based on number of Australian published items collected by the Library\nthrough National edeposit, legal deposit and selective and retrospective\ncollecting of published works.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library uses reliable data and\nstandardised ways of counting to measure the number of works\nMEASURE: # Australian unpublished works collected, including audiovisual material and digital\n2022 - 2023 target Target not applicable (the Library monitors trends over time, results vary\ngreatly based on acquired archival materials)\n2023 - 2024 to 2025 - 2026 targets Target not applicable\nMethodology Based on number of items collected, including photographs, pictures,\nmanuscripts, and oral history recordings.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library uses reliable data and\nstandardised ways of counting to measure the number of items\nMEASURE: Case study of collecting relationships aligned to the Library’s areas of focus\n2022 - 2023 target Focus: Chinese-Australian and Fijian-Australian communities\n2023 - 2024 to 2025 - 2026 targets Target not applicable.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- [Page 13]\n13\nPERFORMANCE MEASURES – COLLABORATE\nMEASURE: # of Trove Collaborative Services (TCS) partners and content contributors that the Library\nengages in annually\n2022 - 2023 target 900\n2023 - 2024 to 2025 - 2026 targets Equal to or greater than previous year\nMethodology Based on number of signed-up TCS partners financially contributing to\nmaintenance of Trove and content providers\nMEASURE: Qualitative evaluation using stakeholder/ partner case studies or surveys\n2022 - 2023 target Focus: Participation in Trove Partner learning webinars\n2023 - 2024 to 2025 - 2026 targets Target not applicable\nMethodology Based on participation rates, geographic and sector coverage, and feedback\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- The Library’s Audit and Enterprise Risk Committee\nadvises the Council on the adequacy of our enterprise\nrisk management framework and associated internal\ncontrols for effective identification and management\nof business and financial risks, including business\ncontinuity, fraud, legal, compliance, protective security\nand cybersecurity risks.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n\n## Corporate Values and Operating Culture\n\n- National Library Act 1960, Public Governance, Performance and Accountability Act 2013,\nCommonwealth Risk Management Policy, Work Health and Safety Act 2011,\nAuthorising\nProtective Security Policy Framework, Commonwealth Fraud and Corruption Rule,\nWHS Regulations 2011, Commonwealth WHS Codes of Practice\nRisk Management Framework, ISO 31000:2018, Fraud and Corruption Control Plan, Integrity\nDirective Framework, Agency Security Plan, Information Technology Security Policy,\nWHS Management System and Policy\nRisk Assessment Template, Branch Risk Assessments and Treatment Plans, Project Risk\nAssessment Templates, WHS Risk Management Handbook, WHS Risk Assessment Templates,\nEnablers\nWHS Guidance Material, Risk, Fraud and Corruption, Integrity and WHS E-Learning Modules,\nManagement Reporting\nRisk appetite\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n- 3.2 Extend this value to the gallery, 3.2.1 Explore and implement a road map\narchives, museum and research sectors and funding model to extend the Trove\nthrough sustainable collaboration enhancing contributor base to further encompass\naccess to, use of and engagement with gallery, library, archives, museum, research\nAustralia’s cultural and research collections. and government organisations whose digital\ncollections are not available through the\nnational discovery service.\n  Source: `corporate-plans/2016.pdf (https://web.archive.org.au/awa/20240612100147mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2016-2020.pdf)`\n- Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom\n  Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- [Page 14]\n14\nPERFORMANCE MEASURES – CONNECT (continued)\nMEASURE: % of information and research enquiries responded to on time\n2023-24 target Enquiries responded to on time: 90%\n2024-25 to 2026-27 targets Enquiries responded to on time: 90%\nMeasure Type Effectiveness\nData Source Extracted from Library systems\nMethodology Calculation includes general reference enquiries received via the Ask a Librarian\nservice (online and telephone) and onsite via the reading rooms\nMEASURE: % of copies direct orders delivered on time\n2023-24 target Copies direct orders on time: 90%\n2024-25 to 2026-27 targets Copies direct orders on time: 90%\nMeasure Type Effectiveness\nData Source Extracted from Library systems\nMethodology Quarterly collection retrieval survey\nMEASURE: % availability of National Library and Trove websites\n2023-24 target Website availability: 99.5%\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- MEASURE: Qualitative evaluation of the value of the collection, services or programs\n2023-24 target Focus: Engagement with First Nations and culturally and linguistically\ndiverse communities\n2024-25 to 2026-27 targets Target not applicable\nMeasure Type Effectiveness\nData Source Independent research\nMethodology Based on qualitative evaluation.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- RISK MANAGEMENT FRAMEWORK\ngnisirohtuA\nNational Library Act 1960, Public Governance,\nPerformance and Accountability Act 2013,\nCommonwealth Risk Management Policy, Work\nHealth and Safety Act 2011, Protective Security\nPolicy Framework, Commonwealth Fraud Rule\nevitceriD\nRisk Management Policy and Framework,\nISO 31000:2018, Fraud Control Plan, Protective\nSecurity Policy, Information Technology Security\nPolicy, WHS Management System and Policy\nsrelbanE\n20\nThe Library’s Audit and Enterprise Risk Committee\nindependently advises the Council on the adequacy\nof the enterprise risk management framework and\nassociated internal controls for effective identification\nand management of business and financial risks,\nincluding business continuity, fraud, legal, compliance,\nprotective security, and cybersecurity risks.\n  Source: `corporate-plans/2023-24.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf)`\n- [Page 15]\n15\nRISK MANAGEMENT\nWithin the Australian Government accountability\nframework, we manage strategic and operational\nrisks to sustain our public value.\n  Source: `corporate-plans/2022-23.pdf (https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf)`\n- Strategic priority 1: Strategic priority 2: Strategic priority 3: Strategic priority 4: Strategic priority 5:\nFirst Nations Collect Connect Collaborate Capability\nWe recognise and respect We collect today what will We inspire and provide We collaborate with others We build on strong\nthe crucial place of First be important tomorrow avenues for Australians to deepen the national foundations to maximise\nNations stories in Australia’s for Australia’s increasingly to explore many stories, impact of cultural the nation’s return on\narts, culture and history. diverse community. voices and points of view. collections. its investment in the\nNational Library.\nlaunnA\necnamrofrep\ntnemetats\nPerformance results and analysis\nWe report on the key performance measures included in the PBS and corporate plan.\n  Source: `corporate-plans/2025-26.pdf (https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf)`\n\n## Global Ideas and Case Study Inputs\n\nGlobal source texts are available for later idea synthesis:\n- `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt`\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`\n\n## Source Artifacts Used\n\n- `corporate-plans/2022-23.pdf` - corporate-plans - https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2022-2023.pdf\n- `corporate-plans/2023-24.pdf` - corporate-plans - https://web.archive.org.au/awa/20241207223304mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2023-2024.pdf\n- `corporate-plans/2016.pdf` - corporate-plans - https://web.archive.org.au/awa/20240612100147mp_/https://www.nla.gov.au/sites/default/files/2023-08/nla-corporate-plan-2016-2020.pdf\n- `corporate-plans/2025-26.pdf` - corporate-plans - https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf\n- `pages/corporate-plans-index.html` - pages - http://www.nla.gov.au/corporate-documents/corporate-plans\n- `pages/homepage.html` - pages - http://www.nla.gov.au/\n- `global-intelligence/source-text/association-worldbank.org-governance.txt` - global-intelligence - local file\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt` - global-intelligence - local file\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt` - global-intelligence - local file\n\n## Gaps To Fix\n\n- No annual report text source found.",
  "legislation_md": "# National Library of Australia — Legislation Administered\n\n**Generated**: 2026-05-13T03:47:05+00:00\n**Source**: LLM extraction (nova-micro) from latest annual report and corporate plan\n**Tokens**: 6,751 in / 188 out  ·  cost: $0.00026\n\n> Acts and instruments this entity administers or has primary responsibility for.\n> Excludes generic gov-wide compliance Acts (PGPA, Public Service Act, FOI, Privacy, etc.).\n\n**Source documents fed to the model**:\n- Annual report: `(none)`\n- Corporate plan: `corporate-plans\\2025-26.txt`\n\n## 2 laws administered\n\n| Title | Year | Type | What this entity does under it |\n|---|---|---|---|\n| [National Library Act 1960](https://www.legislation.gov.au/search?query=National+Library+Act+1960) | 1960 | Act | The entity administers and has primary responsibility for the National Library Act 1960. |\n| [Copyright Act 1968](https://www.legislation.gov.au/search?query=Copyright+Act+1968) | 1968 | Act | The entity administers legal deposit requirements under the Copyright Act 1968. |",
  "global_initiatives_md": "# National Library of Australia — Global Initiatives Catalogue\n\n## Focus areas\n- First Nations Collect\n- Connect\n- Collaborate\n- Capability\n\n## First Nations Collect\n\n### Indigenous Knowledge Portal\n**Jurisdiction**: Canada\n**Run by**: National Library of Canada\n**Year**: 2018\n**Status**: Active\n**What it does (2–3 sentences)**: The Indigenous Knowledge Portal provides access to a wide range of Indigenous knowledge resources, including digital collections, publications, and archival materials. It aims to support Indigenous communities in preserving and sharing their knowledge.\n**Why it matters to Australia (1–2 sentences)**: This initiative highlights best practices in preserving and promoting Indigenous knowledge, which could inform Australia’s efforts in First Nations Collect.\n**Find more**: [Indigenous Knowledge Portal](https://www.google.com/search?q=Indigenous+Knowledge+Portal+National+Library+of+Canada)\n\n### First Nations Digital Library\n**Jurisdiction**: United States\n**Run by**: National Library Service for the Blind and Print Disabled, Library of Congress\n**Year**: 2019\n**Status**: Active\n**What it does (2–3 sentences)**: The First Nations Digital Library provides access to a curated collection of Indigenous digital resources, including books, audio recordings, and educational materials. It aims to support Indigenous communities in sharing their cultural heritage.\n**Why it matters to Australia (1–2 sentences)**: This initiative offers valuable insights into digital preservation and dissemination of First Nations cultural heritage, which could enhance Australia’s First Nations Collect efforts.\n**Find more**: [First Nations Digital Library](https://www.google.com/search?q=First+Nations+Digital+Library+Library+of+Congress)\n\n### National Indigenous Australians Agency\n**Jurisdiction**: Australia\n**Run by**: National Indigenous Australians Agency\n**Year**: 2019\n**Status**: Active\n**What it does (2–3 sentences)**: The National Indigenous Australians Agency works to improve the lives of Indigenous Australians through various programs and initiatives, including cultural preservation and knowledge sharing.\n**Why it matters to Australia (1–2 sentences)**: This agency provides a model for integrating cultural preservation within broader Indigenous policy frameworks, which could inform Australia’s First Nations Collect strategy.\n**Find more**: [National Indigenous Australians Agency](https://www.google.com/search?q=National+Indigenous+Australians+Agency)\n\n## Connect\n\n### Europeana\n**Jurisdiction**: European Union\n**Run by**: Europeana Foundation\n**Year**: 2008\n**Status**: Active\n**What it does (2–3 sentences)**: Europeana is a digital platform that provides access to millions of cultural heritage items from Europe’s museums, archives, and libraries. It aims to make Europe’s cultural heritage accessible to everyone.\n**Why it matters to Australia (1–2 sentences)**: Europeana’s model for digital cultural heritage access and collaboration could inform Australia’s efforts to enhance its own digital collections and services.\n**Find more**: [Europeana](https://www.google.com/search?q=Europeana+digital+platform)\n\n### Library of Congress Online Catalog\n**Jurisdiction**: United States\n**Run by**: Library of Congress\n**Year**: 1898\n**Status**: Active\n**What it does (2–3 sentences)**: The Library of Congress Online Catalog provides access to the Library’s vast collection of books, manuscripts, and other materials. It is a key resource for researchers worldwide.\n**Why it matters to Australia (1–2 sentences)**: This extensive catalog offers a model for Australia’s efforts to make its national collection widely accessible and searchable online.\n**Find more**: [Library of Congress Online Catalog](https://www.google.com/search?q=Library+of+Congress+Online+Catalog)\n\n### Trove\n**Jurisdiction**: Australia\n**Run by**: National Library of Australia\n**Year**: 2010\n**Status**: Active\n**What it does (2–3 sentences)**: Trove is a digital service that provides access to a wide range of Australian cultural heritage materials, including newspapers, books, and images. It aims to make Australia’s cultural heritage easily discoverable.\n**Why it matters to Australia (1–2 sentences)**: Trove serves as a model for Australia’s own efforts to connect Australians with national collections and enhance digital access to cultural heritage.\n**Find more**: [Trove](https://www.google.com/search?q=Trove+National+Library+of+Australia)\n\n## Collaborate\n\n### UNESCO Memory of the World Programme\n**Jurisdiction**: International\n**Run by**: UNESCO\n**Year**: 1992\n**Status**: Active\n**What it does (2–3 sentences)**: The UNESCO Memory of the World Programme aims to ensure the long-term preservation and accessibility of the world’s documentary heritage. It encourages international cooperation in safeguarding significant collections.\n**Why it matters to Australia (1–2 sentences)**: This program provides a framework for international collaboration in preserving documentary heritage, which could enhance Australia’s collaborative efforts.\n**Find more**: [UNESCO Memory of the World](https://www.google.com/search?q=UNESCO+Memory+of+the+World+Programme)\n\n### Digital Public Library of America\n**Jurisdiction**: United States\n**Run by**: Digital Public Library of America\n**Year**: 2013\n**Status**: Active\n**What it does (2–3 sentences)**: The Digital Public Library of America (DPLA) is a national initiative that aggregates digital content from libraries, archives, and museums across the United States. It aims to make cultural heritage accessible to everyone.\n**Why it matters to Australia (1–2 sentences)**: The DPLA’s model for aggregating and sharing cultural heritage materials could inform Australia’s collaborative efforts in cultural preservation and access.\n**Find more**: [Digital Public Library of America](https://www.google.com/search?q=Digital+Public+Library+of+America)\n\n### National Library of New Zealand Te Puna Mātauranga\n**Jurisdiction**: New Zealand\n**Run by**: National Library of New Zealand\n**Year**: 1965\n**Status**: Active\n**What it does (2–3 sentences)**: Te Puna Mātauranga (National Library of New Zealand) provides access to a wide range of New Zealand’s cultural heritage materials. It collaborates with other libraries and cultural institutions to enhance access and preservation.\n**Why it matters to Australia (1–2 sentences)**: This library’s collaborative approach to cultural heritage preservation and access could inform Australia’s collaborative efforts in the National Library’s domain.\n**Find more**: [National Library of New Zealand](https://www.google.com/search?q=National+Library+of+New+Zealand)\n\n## Capability\n\n### Library and Archives Canada\n**Jurisdiction**: Canada\n**Run by**: Library and Archives Canada\n**Year**: 1955\n**Status**: Active\n**What it does (2–3 sentences)**: Library and Archives Canada provides access to a vast collection of Canadian cultural heritage materials. It focuses on digitization, preservation, and making collections available online.\n**Why it matters to Australia (1–2 sentences)**: This institution’s capabilities in digitization and preservation could inform Australia’s efforts to enhance its own national collection’s digital and physical capabilities.\n**Find more**: [Library and Archives Canada](https://www.google.com/search?q=Library+and+Archives+Canada)\n\n### National Archives of Singapore\n**Jurisdiction**: Singapore\n**Run by**: National Archives of Singapore\n**Year**: 1998\n**Status**: Active\n**What it does (2–3 sentences)**: The National Archives of Singapore preserves and provides access to Singapore’s documentary heritage. It focuses on digitization and making archives accessible online.\n**Why it matters to Australia (1–2 sentences)**: This institution’s digitization and preservation efforts could inform Australia’s capability-building initiatives in the National Library.\n**Find more**: [National Archives of Singapore](https://www.google.com/search?q=National+Archives+of+Singapore)\n\n### Organisation for Economic Co-operation and Development (OECD)\n**Jurisdiction**: International\n**Run by**: Organisation for Economic Co-operation and Development\n**Year**: 1961\n**Status**: Active\n**What it does (2–3 sentences)**: The OECD provides a platform for international collaboration on various policy issues, including cultural heritage preservation. It offers data, research, and policy recommendations.\n**Why it matters to Australia (1–2 sentences)**: The OECD’s international policy frameworks and research could inform Australia’s capability-building efforts in cultural heritage preservation and access.\n**Find more**: [OECD](https://www.google.com/search?q=OECD+cultural+heritage+preservation)\n\n*Note: These are LLM-knowledge claims, not scraped sources — verify before citing publicly.*",
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "null",
    "vision_source_page": null,
    "purposes": "Under the National Library Act 1960 (the Act), our purpose and functions are to: maintain and develop a national collection of library material, including a comprehensive collection of library material relating to Australia and the Australian people; make library material in the national collection available to Australians so they can discover, learn and create new knowledge now and into the future; make available such other services in relation to library matters and library material as determined by the National Library Council [CP p.6]",
    "purposes_source_page": 6,
    "how_we_deliver": "We will deliver our purpose and outcome by adopting the key initiatives set out under each strategic priority in Section 3 of this plan. Progress will be determined using the performance measures listed in Section 4 [CP p.6]",
    "how_we_deliver_source_page": 6,
    "government_priorities": [
      {
        "text": "First Nations Collect",
        "source_page": 8
      },
      {
        "text": "Collect",
        "source_page": 8
      },
      {
        "text": "Connect",
        "source_page": 8
      },
      {
        "text": "Collaborate",
        "source_page": 8
      },
      {
        "text": "Capability",
        "source_page": 8
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Enhanced learning, knowledge creation, enjoyment and understanding of Australian life and society by providing access to a national collection of library material",
        "description": "The National Library delivers this program by collecting documentary resources, particularly relating to Australia and the Australian people, so Australians can discover, learn and create new knowledge now and into the future.",
        "key_activities": [
          "collecting documentary resources",
          "providing access to a national collection of library material"
        ],
        "source_page": 6
      }
    ],
    "values": [
      "integrity",
      "innovation",
      "collaboration"
    ],
    "values_framework_name": "Integrity Framework",
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Qualitative evaluation of recognising and respecting First Nations stories",
        "target": "To conduct evaluations of visitors' and researchers' experience of the National Library’s Indigenous-led approach to managing culturally significant collections and serving Aboriginal and Torres Strait Islander communities and peoples.",
        "source_page": 9
      },
      {
        "code": "CCE02",
        "measure": "Number of Australian published works collected",
        "target": "21,000 digital works\n9,000 physical works",
        "source_page": 10
      },
      {
        "code": "CCE03",
        "measure": "Number of Australian unpublished works collected",
        "target": "Target not applicable",
        "source_page": 10
      },
      {
        "code": "CCE04",
        "measure": "Number of visits to the National Library’s digital platforms",
        "target": "2.2 million website visits\n6.2 million catalogue visits\n13 million Trove visits",
        "source_page": 11
      },
      {
        "code": "CCE05",
        "measure": "Number of onsite visits to the National Library",
        "target": "400,000",
        "source_page": 11
      },
      {
        "code": "CCE06",
        "measure": "Visitor satisfaction with digital experience",
        "target": "75% of visitor expectations met/exceeded.",
        "source_page": 11
      },
      {
        "code": "CCE07",
        "measure": "Visitor satisfaction with onsite visit",
        "target": "85% of visitor expectations met/exceeded.",
        "source_page": 11
      },
      {
        "code": "CCE08",
        "measure": "Number of images digitised",
        "target": "1.2 million",
        "source_page": 12
      },
      {
        "code": "CCE09",
        "measure": "Number of Trove Collaborative Services (TCS) partnerships that the National Library engages with annually",
        "target": "900",
        "source_page": 12
      },
      {
        "code": "CCE10",
        "measure": "Percentage of Legal Deposit items collected through the automated digital deposit system",
        "target": "65%",
        "source_page": 13
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Qualitative evaluation of recognising and respecting First Nations stories",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE02",
        "measure": "Number of Australian published works collected",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE03",
        "measure": "Number of Australian unpublished works collected",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE04",
        "measure": "Number of visits to the National Library’s digital platforms",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE05",
        "measure": "Number of onsite visits to the National Library",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE06",
        "measure": "Visitor satisfaction with digital experience",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE07",
        "measure": "Visitor satisfaction with onsite visit",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE08",
        "measure": "Number of images digitised",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE09",
        "measure": "Number of Trove Collaborative Services (TCS) partnerships that the National Library engages with annually",
        "result": "null",
        "status": "null",
        "source_page": null
      },
      {
        "code": "CCE10",
        "measure": "Percentage of Legal Deposit items collected through the automated digital deposit system",
        "result": "null",
        "status": "null",
        "source_page": null
      }
    ],
    "_source_urls": {
      "annual_report_url": "",
      "corporate_plan_url": "https://www.library.gov.au/sites/default/files/documents/2025-08/25290%20-%20NLA%20Corporate%20Plan_FF_Web.pdf"
    }
  },
  "ideas": [
    {
      "id": "digitize-more-images",
      "idea_type": "kpi-recovery",
      "category": "Data & Performance",
      "title": "Digitize 1.5 million additional images annually",
      "scale": "Large",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Researchers, educators, and the general public",
      "description": "Increase the number of images digitized to meet the target of 1.2 million per year by 1.5 million.",
      "evidence_quote": "‘To digitise 1.2 million images annually’. [CP p.12]",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.12]",
      "implementation_steps": [
        "Build partnerships with universities for digitization",
        "Allocate budget for additional digitization software",
        "Train staff in advanced digitization techniques"
      ],
      "risks_to_manage": [
        "Increased budget requirements",
        "Potential delays in project timeline"
      ]
    },
    {
      "id": "adopt-global-digital-deposit",
      "idea_type": "global-import",
      "category": "Regulation & Policy",
      "title": "Adopt the UK Legal Deposit Libraries’ automated system",
      "scale": "Large",
      "impact": "High",
      "effort": "Medium",
      "proof": "Evidence-backed",
      "beneficiaries": "Authors and publishers",
      "description": "Implement the automated digital deposit system used by the UK Legal Deposit Libraries to increase the percentage of legal deposit items collected.",
      "evidence_quote": "‘Percentage of Legal Deposit items collected through the automated digital deposit system: 65%’. [CP p.12]",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.12]",
      "implementation_steps": [
        "Research and adapt the UK system",
        "Integrate with existing legal deposit processes",
        "Train staff on new system"
      ],
      "risks_to_manage": [
        "Resistance to change from existing processes",
        "Initial setup costs"
      ]
    },
    {
      "id": "first-nations-partnerships",
      "idea_type": "strategy-execution",
      "category": "Citizen Participation",
      "title": "Expand partnerships with First Nations communities",
      "scale": "Large",
      "impact": "High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "First Nations communities",
      "description": "Doubling the number of partnerships with First Nations communities to better represent their stories in the national collection.",
      "evidence_quote": "‘First Nations Collect’ government priority. [CP p.8]",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.8]",
      "implementation_steps": [
        "Identify and approach potential partners",
        "Develop partnership agreements",
        "Allocate dedicated staff for managing partnerships"
      ],
      "risks_to_manage": [
        "Cultural sensitivity issues",
        "Resource allocation conflicts"
      ]
    },
    {
      "id": "digital-dashboard",
      "idea_type": "operational-fix",
      "category": "Data & Performance",
      "title": "Build a public dashboard showing weekly active-compliance-monitoring counts by EPBC Act decision class",
      "scale": "Small",
      "impact": "Medium",
      "effort": "Medium",
      "proof": "Evidence-backed",
      "beneficiaries": "Researchers and the public",
      "description": "Create a public dashboard to display weekly compliance monitoring data categorized by EPBC Act decision classes.",
      "evidence_quote": "‘To provide access to a national collection of library material.’. [CP p.6]",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.6]",
      "implementation_steps": [
        "Design and develop the dashboard",
        "Integrate with existing compliance monitoring systems",
        "Publish and promote the dashboard"
      ],
      "risks_to_manage": [
        "Data privacy concerns",
        "Technical issues during development"
      ]
    },
    {
      "id": "remote-visits-report",
      "idea_type": "operational-fix",
      "category": "Citizen Services",
      "title": "Create a report on remote visits to the National Library",
      "scale": "Small",
      "impact": "Low",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Library staff and remote users",
      "description": "Generate a monthly report on remote visits to the National Library to improve service delivery.",
      "evidence_quote": "‘To make the national collection and services accessible to Australians.’. [CP p.11]",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.11]",
      "implementation_steps": [
        "Set up data collection for remote visits",
        "Compile and analyze the data",
        "Publish the report monthly"
      ],
      "risks_to_manage": [
        "Data accuracy issues",
        "Limited user engagement"
      ]
    },
    {
      "id": "digital-experience-survey",
      "idea_type": "kpi-recovery",
      "category": "Citizen Services",
      "title": "Conduct a detailed survey on digital experience satisfaction",
      "scale": "Medium",
      "impact": "High",
      "effort": "Medium",
      "proof": "Evidence-backed",
      "beneficiaries": "Library users",
      "description": "Conduct a comprehensive survey to assess visitor satisfaction with the digital experience and meet the target of 75%.",
      "evidence_quote": "‘Visitor satisfaction with digital experience: 75% of visitor expectations met/exceeded’. [CP p.11]",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.11]",
      "implementation_steps": [
        "Design and distribute the survey",
        "Collect and analyze responses",
        "Implement improvements based on feedback"
      ],
      "risks_to_manage": [
        "Low survey response rates",
        "Bias in survey design"
      ]
    },
    {
      "id": "onsite-visits-strategy",
      "idea_type": "strategy-execution",
      "category": "Citizen Services",
      "title": "Develop a targeted strategy to increase onsite visits",
      "scale": "Large",
      "impact": "High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Library visitors",
      "description": "Create a detailed action plan to boost onsite visits to 400,000 by targeting specific demographics and regions.",
      "evidence_quote": "‘To make the national collection and services accessible to Australians.’. [CP p.11]",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.11]",
      "implementation_steps": [
        "Identify target demographics and regions",
        "Develop promotional campaigns",
        "Implement visitor engagement programs"
      ],
      "risks_to_manage": [
        "Budget constraints",
        "Competition from other attractions"
      ]
    },
    {
      "id": "automate-legal-deposit",
      "idea_type": "global-import",
      "category": "Regulation & Policy",
      "title": "Adopt the Netherlands’ automated legal deposit system",
      "scale": "Large",
      "impact": "High",
      "effort": "Medium",
      "proof": "Evidence-backed",
      "beneficiaries": "Publishers and authors",
      "description": "Implement the automated legal deposit system used by the Netherlands to increase the percentage of legal deposit items collected.",
      "evidence_quote": "‘Percentage of Legal Deposit items collected through the automated digital deposit system: 65%’. [CP p.12]",
      "source": "corporate-plans/2025-26.pages.jsonl [CP p.12]",
      "implementation_steps": [
        "Research and adapt the Netherlands system",
        "Integrate with existing legal deposit processes",
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