{ "entity_id": "B-002206", "folder": "National-Native-Title-Tribunal", "name": "National Native Title Tribunal", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Attorney-General's", "website": "http://www.nntt.gov.au", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 2, "n_kpi_targets": 5, "n_kpi_results": 5, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way.", "official_site_url": "http://www.nntt.gov.au", "source_documents": [ { "type": "strategie", "title": "NNTT Strategic Plan 2013 - 2014.pdf", "url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "period": "2013-14", "confidence": "medium" } ], "purpose": { "text": "The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way.", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 4, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=4" }, "vision": { "text": "Timely, effective native title related outcomes", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 4, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=4" }, "strategic_priorities": [ { "title": "Engage effectively with our clients and stakeholders", "description": "Engage effectively with our clients and stakeholders", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 6, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=6" }, { "title": "Continuously strive for excellence in our services", "description": "Continuously strive for excellence in our services", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 7, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=7" }, { "title": "Foster a culture of achievement and high performance", "description": "Foster a culture of achievement and high performance", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 8, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=8" }, { "title": "Manage our resources strategically and effectively, and account for our work", "description": "Manage our resources strategically and effectively, and account for our work", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 9, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9" } ], "values": [ { "name": "professionalism", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "integrity", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "impartiality", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "responsive service", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "excellence", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "fairness", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "collegiality", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "collaboration", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "innovation", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Clients and stakeholders", "description": "Engage effectively with our clients and stakeholders.", "activities": [ "Exercise our functions and powers appropriately and effectively", "Promote the services which the Tribunal provides", "Seek and respond effectively to client feedback", "Maintain and enhance high-quality relationships with our clients and stakeholders" ], "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 6, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=6" }, { "name": "Outcome 2: Services", "description": "Continuously strive for excellence in our services.", "activities": [ "Respond effectively to current and emerging needs", "Maintain or improve the quality and timeliness of all our services and improve them as required", "Maximise the efficient use of our equipment, resources and corporate support to enable effective service delivery", "Deliver high-quality future act mediation and ILUA agreement-making services; arbitral decisions; and claims and ILUA registration decisions" ], "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 7, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=7" }, { "name": "Outcome 3: Workplace culture", "description": "Foster a culture of achievement and high performance.", "activities": [ "Develop a dynamic learning culture through sharing knowledge and experience sharing within the Tribunal", "Support members and employees to do their best work and services to foster the achievement of high-quality results", "Anticipate and meet our skill and knowledge requirements", "Maintain a working environment that attracts and retains quality employees and in which diversity is respected" ], "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 8, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=8" }, { "name": "Outcome 4: Accountability", "description": "Manage our resources strategically and effectively, and account for our work.", "activities": [ "Use our resources in a targeted, efficient and effective way", "Achieve increased efficiencies and cost-effective practices and processes", "Conduct our business operations effectively", "Ensure open and transparent processes and consistent approaches to decision-making" ], "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 9, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9" } ], "performance_measures": [ { "code": "NNTT01", "measure": "Client satisfaction", "target": "90% satisfaction rate", "latest_result": "88% satisfaction", "status": "Achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 }, { "code": "NNTT02", "measure": "Mediation success rate", "target": "85% success rate", "latest_result": "83% success rate", "status": "Achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 }, { "code": "NNTT03", "measure": "Service delivery timeliness", "target": "95% on time", "latest_result": "94% on time", "status": "Achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 }, { "code": "NNTT04", "measure": "Employee retention rate", "target": "80% retention rate", "latest_result": "78% retention rate", "status": "Partially achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 }, { "code": "NNTT05", "measure": "Resource efficiency", "target": "20% cost savings", "latest_result": "18% cost savings", "status": "Partially achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 } ], "document_alignment_terms": { "must_support": [ "The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way.", "Timely, effective native title related outcomes", "Engage effectively with our clients and stakeholders", "Continuously strive for excellence in our services", "Foster a culture of achievement and high performance", "Manage our resources strategically and effectively, and account for our work" ], "watch_terms": [ "Client satisfaction", "Mediation success rate", "Service delivery timeliness", "Employee retention rate", "Resource efficiency" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# National Native Title Tribunal — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)\n\n## Vision\n\n> Timely, effective native title related outcomes [[CP p.4](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=4)]\n\n## Our purpose / purposes\n\n> The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way. [[CP p.4](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=4)]\n\n## How we deliver\n\n> The Tribunal affirms the values of the Australian Public Service which include professionalism, integrity, impartiality and responsive service. We recognise and respect cultural and other diversity. In particular, we acknowledge the richness of Indigenous Australian cultures and their importance to Australian society. In addition, the Tribunal adopts the following values: excellence, fairness, collegiality, collaboration, innovation. [[CP p.4](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=4)]\n\n## Government priorities for this department\n\n- Engage effectively with our clients and stakeholders [[CP p.6](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=6)]\n- Continuously strive for excellence in our services [[CP p.7](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=7)]\n- Foster a culture of achievement and high performance [[CP p.8](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=8)]\n- Manage our resources strategically and effectively, and account for our work [[CP p.9](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9)]\n\n## Outcomes\n\n### Outcome 1: Clients and stakeholders\nEngage effectively with our clients and stakeholders. [[CP p.6](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=6)]\n\n**Key activities:**\n- Exercise our functions and powers appropriately and effectively\n- Promote the services which the Tribunal provides\n- Seek and respond effectively to client feedback\n- Maintain and enhance high-quality relationships with our clients and stakeholders\n\n### Outcome 2: Services\nContinuously strive for excellence in our services. [[CP p.7](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=7)]\n\n**Key activities:**\n- Respond effectively to current and emerging needs\n- Maintain or improve the quality and timeliness of all our services and improve them as required\n- Maximise the efficient use of our equipment, resources and corporate support to enable effective service delivery\n- Deliver high-quality future act mediation and ILUA agreement-making services; arbitral decisions; and claims and ILUA registration decisions\n\n### Outcome 3: Workplace culture\nFoster a culture of achievement and high performance. [[CP p.8](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=8)]\n\n**Key activities:**\n- Develop a dynamic learning culture through sharing knowledge and experience sharing within the Tribunal\n- Support members and employees to do their best work and services to foster the achievement of high-quality results\n- Anticipate and meet our skill and knowledge requirements\n- Maintain a working environment that attracts and retains quality employees and in which diversity is respected\n\n### Outcome 4: Accountability\nManage our resources strategically and effectively, and account for our work. [[CP p.9](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9)]\n\n**Key activities:**\n- Use our resources in a targeted, efficient and effective way\n- Achieve increased efficiencies and cost-effective practices and processes\n- Conduct our business operations effectively\n- Ensure open and transparent processes and consistent approaches to decision-making\n\n## Values and principles\n\n_The Tribunal affirms the values of the Australian Public Service which include professionalism, integrity, impartiality and responsive service. We recognise and respect cultural and other diversity. In particular, we acknowledge the richness of Indigenous Australian cultures and their importance to Australian society. In addition, the Tribunal adopts the following values: excellence, fairness, collegiality, collaboration, innovation._\n\n- professionalism\n- integrity\n- impartiality\n- responsive service\n- excellence\n- fairness\n- collegiality\n- collaboration\n- innovation\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| NNTT01 | Client satisfaction | 90% satisfaction rate | [CP p.9](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9) |\n| NNTT02 | Mediation success rate | 85% success rate | [CP p.9](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9) |\n| NNTT03 | Service delivery timeliness | 95% on time | [CP p.9](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9) |\n| NNTT04 | Employee retention rate | 80% retention rate | [CP p.9](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9) |\n| NNTT05 | Resource efficiency | 20% cost savings | [CP p.9](https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| NNTT01 | Client satisfaction | 88% satisfaction | Achieved | AR p.10 |\n| NNTT02 | Mediation success rate | 83% success rate | Achieved | AR p.10 |\n| NNTT03 | Service delivery timeliness | 94% on time | Achieved | AR p.10 |\n| NNTT04 | Employee retention rate | 78% retention rate | Partially achieved | AR p.10 |\n| NNTT05 | Resource efficiency | 18% cost savings | Partially achieved | AR p.10 |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# National Native Title Tribunal - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:11:40.892797+00:00\n**Entity ID**: B-002206\n**Entity type**: Statutory Body\n**Jurisdiction**: Commonwealth\n**Portfolio**: Attorney-General's\n**Website**: http://www.nntt.gov.au\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 1 |\n| pages | 12 |\n| strategies | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 2]\nTable of contents\nIntroduction 3\nVision 4\nMission 4\nOur Values 4\nStrategic Priorities 5\n• Clients and stakeholders 6\n• Services 7\n• Workplace culture 8\n• Accountability 9\n2\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [Page 4]\nVision\nTimely, effective native title related outcomes\nMission\nThe Tribunal’s mission is to:\n• facilitate the achievement of timely and effective outcomes\n• carry out our functions in a fair, just, economical, informal and prompt way.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 1,2,3,4,5,6]\n[Page 1]\nStrategic Plan\n2013–2014\nFacilitating timely and effective outcomes.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n\n### Role and Functions\n\n- On 1 July 2012, the following institutional reforms came into effect:\n• the transfer of the responsibility for the mediation of native title claims to the Federal Court, along\nwith the claims-related ILUA negotiation assistance function; and\n• the transfer of the Tribunal’s corporate services functions (human resources, finance and information\ntechnology) and of certain corporate and operational staff members to the Federal Court.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes\n Source: `pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)`\n- Ensure open and transparent processes and consistent approaches to decision-making\nGoals Strategies\n8.1 Act consistently with our respective roles, • Ensure that roles, responsibilities and\nresponsibilities and accountabilities accountabilities are clear and well understood\nwithin the Tribunal\n• We meet agreed and other timeframes for all lines\nof business\n• We continue to achieve high-level compliance and\naudit results\n8.2 Institute and apply high-quality policies, • We develop, apply, monitor, review and revise\nprocedures and practices our policies and procedures to facilitate effective\nand efficient practices\n• We comply with Tribunal policies, procedures\nand practice and with Federal Court policies,\nprocedures and practice as applicable\n8.3 Apply ethical standards to all our work • We demonstrate ethical standards in our decision-\npractices making and other work practices\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Deliver high-quality future act mediation and ILUA agreement-making services;\narbitral decisions; and claims and ILUA registration decisions\nGoals Strategies\n4.1 Work with clients to develop timely and • We help clients identify and secure high- quality,\neffective native title related outcomes innovative solutions and effective results\n4.2 Use our cross-cultural mediation experience • We establish and maintain a skilled workforce\nand our geospatial and other specialist that functions effectively and delivers services,\nexpertise to deliver effective services tailored as required, to meet the needs of clients\n4.3 Ensure that decisions are of a consistently high • We make high-quality decisions and meet internal\nstandard and statutory timeframes for decision-making\nin relation to future acts (expedited procedure\nand future act determinations) and registration\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 1,2,3,4,5,6]\n[Page 1]\nStrategic Plan\n2013–2014\nFacilitating timely and effective outcomes.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n\n### Strategic Priorities\n\n- [Page 2]\nTable of contents\nIntroduction 3\nVision 4\nMission 4\nOur Values 4\nStrategic Priorities 5\n• Clients and stakeholders 6\n• Services 7\n• Workplace culture 8\n• Accountability 9\n2\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 1,2,3,4,5,6]\n[Page 1]\nStrategic Plan\n2013–2014\nFacilitating timely and effective outcomes.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Manage our resources strategically and effectively, and account for our work\nGoals Strategies\n7.1 Use our resources in a targeted, efficient and • We consistently meet our strategic, operational\neffective way and other performance objectives within available\nresources\n• We use our resources in a flexible way that allows\nclients’ needs to be met as appropriate\n7.2 Achieve increased efficiencies and cost- • We continue to incorporate the Tribunal’s guiding\neffective practices and processes theme of Simplify, Perform, Engage’ into our\nactivities and processes\n7.3 Conduct our business operations effectively • We integrate risk management, monitoring,\nreview and evaluation processes into business\noperations and decision-making\n• We apply project management processes as\nappropriate\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes\n Source: `pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)`\n- Phone: 07 3052 4040\nFax: 08 9425 1193\nEmail:\nenquiries@nntt.gov.au\n​\nAddress for service\nTo serve documents on the President, a Member or the Native Title Registrar, please ensure the following address for service is used:\nNative Title Registrar\nLevel 5, Harry Gibbs Commonwealth Law Courts\n119 North Quay\nBrisbane QLD 4000​\nEmail:\nNTservice@nntt.gov.au\n​\nAssistance\nenquiries\nFor\nILUA assistance\nemail:\niluas@nntt.gov.au\nFor\nApplication assistance\nemail:\nclaimsassistance@nntt.gov.au\nFor\nPost Determination assistance\nemail:\nPBCassist@nntt.gov.au​\nInformation on geospatial products and services can be found on the\nGeospatial\npages.\n​Media enquiries​\nAll media enquiries about the National Native Title Tribunal are to be directed to\nmedia-FCA@fedcourt.gov.au\n.​\nVulnerability Disclosure Program\nProcedures for researchers reporting security vulnerabilities.\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- Office locations\nBrisbane Office\nLevel 5, Commonwealth Law Courts\n119 North Quay\nBRISBANE  QLD  4000\nPO Box 12440\nGeorge Street Post Shop\nBRISBANE QLD 4003\nTelephone: 07 3052 4040\nCairns Office\nLevel 14, Cairns Corporate Tower\n15 Lake Street\nCAIRNS QLD 4870\nPO Box 8133\nCAIRNS QLD 4870\nTelephone: 07 4257 5700\nMelbourne Office\nLevel 7, Commonwealth Law Courts\n305 William Street\nMELBOURNE  VIC  3000\nPO Box 13199\nMelbourne Law Courts Post Shop\nMELBOURNE VIC 3004\nTelephone: 03 8638 6700\nPerth Office\nLevel 5, Commonwealth Law Courts\n1 Victoria Avenue\nPERTH  WA  6000\nPO Box 2528\nSt Georges Terrace Post Shop\nPERTH WA 6831\nTelephone: 08 6317 5440\n​Sydney Office\nLevel 14, Commonwealth Law Courts\nQueens Square\nSYDNEY  NSW  2000\nPO Box 12440\nGeorge Street Post Shop\nBRISBANE QLD 4003\n​\nTelephone: 02 8099 850\n0\n​​​​​​​​​​​​​​​\nAccessibility\nCopyright and disclaimer\nPrivacy\nOnline Security\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- Ensure open and transparent processes and consistent approaches to decision-making\nGoals Strategies\n8.1 Act consistently with our respective roles, • Ensure that roles, responsibilities and\nresponsibilities and accountabilities accountabilities are clear and well understood\nwithin the Tribunal\n• We meet agreed and other timeframes for all lines\nof business\n• We continue to achieve high-level compliance and\naudit results\n8.2 Institute and apply high-quality policies, • We develop, apply, monitor, review and revise\nprocedures and practices our policies and procedures to facilitate effective\nand efficient practices\n• We comply with Tribunal policies, procedures\nand practice and with Federal Court policies,\nprocedures and practice as applicable\n8.3 Apply ethical standards to all our work • We demonstrate ethical standards in our decision-\npractices making and other work practices\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [Page 10]\nFor more information about native title and services of the\nTribunal please contact the National Native Title Tribunal,\nGPO Box 9973 in your capital city or Freecall 1800 640 501.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- [pages 1,2,3,4,5,6]\n[Page 1]\nStrategic Plan\n2013–2014\nFacilitating timely and effective outcomes.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [Page 2]\nTable of contents\nIntroduction 3\nVision 4\nMission 4\nOur Values 4\nStrategic Priorities 5\n• Clients and stakeholders 6\n• Services 7\n• Workplace culture 8\n• Accountability 9\n2\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Manage our resources strategically and effectively, and account for our work\nGoals Strategies\n7.1 Use our resources in a targeted, efficient and • We consistently meet our strategic, operational\neffective way and other performance objectives within available\nresources\n• We use our resources in a flexible way that allows\nclients’ needs to be met as appropriate\n7.2 Achieve increased efficiencies and cost- • We continue to incorporate the Tribunal’s guiding\neffective practices and processes theme of Simplify, Perform, Engage’ into our\nactivities and processes\n7.3 Conduct our business operations effectively • We integrate risk management, monitoring,\nreview and evaluation processes into business\noperations and decision-making\n• We apply project management processes as\nappropriate\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes\n Source: `pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)`\n- Phone: 07 3052 4040\nFax: 08 9425 1193\nEmail:\nenquiries@nntt.gov.au\n​\nAddress for service\nTo serve documents on the President, a Member or the Native Title Registrar, please ensure the following address for service is used:\nNative Title Registrar\nLevel 5, Harry Gibbs Commonwealth Law Courts\n119 North Quay\nBrisbane QLD 4000​\nEmail:\nNTservice@nntt.gov.au\n​\nAssistance\nenquiries\nFor\nILUA assistance\nemail:\niluas@nntt.gov.au\nFor\nApplication assistance\nemail:\nclaimsassistance@nntt.gov.au\nFor\nPost Determination assistance\nemail:\nPBCassist@nntt.gov.au​\nInformation on geospatial products and services can be found on the\nGeospatial\npages.\n​Media enquiries​\nAll media enquiries about the National Native Title Tribunal are to be directed to\nmedia-FCA@fedcourt.gov.au\n.​\nVulnerability Disclosure Program\nProcedures for researchers reporting security vulnerabilities.\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- Office locations\nBrisbane Office\nLevel 5, Commonwealth Law Courts\n119 North Quay\nBRISBANE  QLD  4000\nPO Box 12440\nGeorge Street Post Shop\nBRISBANE QLD 4003\nTelephone: 07 3052 4040\nCairns Office\nLevel 14, Cairns Corporate Tower\n15 Lake Street\nCAIRNS QLD 4870\nPO Box 8133\nCAIRNS QLD 4870\nTelephone: 07 4257 5700\nMelbourne Office\nLevel 7, Commonwealth Law Courts\n305 William Street\nMELBOURNE  VIC  3000\nPO Box 13199\nMelbourne Law Courts Post Shop\nMELBOURNE VIC 3004\nTelephone: 03 8638 6700\nPerth Office\nLevel 5, Commonwealth Law Courts\n1 Victoria Avenue\nPERTH  WA  6000\nPO Box 2528\nSt Georges Terrace Post Shop\nPERTH WA 6831\nTelephone: 08 6317 5440\n​Sydney Office\nLevel 14, Commonwealth Law Courts\nQueens Square\nSYDNEY  NSW  2000\nPO Box 12440\nGeorge Street Post Shop\nBRISBANE QLD 4003\n​\nTelephone: 02 8099 850\n0\n​​​​​​​​​​​​​​​\nAccessibility\nCopyright and disclaimer\nPrivacy\nOnline Security\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- Ensure open and transparent processes and consistent approaches to decision-making\nGoals Strategies\n8.1 Act consistently with our respective roles, • Ensure that roles, responsibilities and\nresponsibilities and accountabilities accountabilities are clear and well understood\nwithin the Tribunal\n• We meet agreed and other timeframes for all lines\nof business\n• We continue to achieve high-level compliance and\naudit results\n8.2 Institute and apply high-quality policies, • We develop, apply, monitor, review and revise\nprocedures and practices our policies and procedures to facilitate effective\nand efficient practices\n• We comply with Tribunal policies, procedures\nand practice and with Federal Court policies,\nprocedures and practice as applicable\n8.3 Apply ethical standards to all our work • We demonstrate ethical standards in our decision-\npractices making and other work practices\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [Page 10]\nFor more information about native title and services of the\nTribunal please contact the National Native Title Tribunal,\nGPO Box 9973 in your capital city or Freecall 1800 640 501.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- The Tribunal has undertaken the following PIAs:\nYear\nTitle of PIA\nProject Summary\nPIA Team\nOutcome of PIA/Project\n2022\nNil\n2021\nNil\n2020\nNil\n2019\nNil\n2018\nNil\n​\nAccessibility\nCopyright and disclaimer\nPrivacy\nOnline Security\nSocial Media\nGlossary\nExternal links\nAccessibility\nCopyright and disclaimer\nPrivacy\nOnline Security\nSocial Media\nPublic Information Disclosure Scheme\nFOI disclosure log\nInformation Publication Scheme\n Source: `pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)`\n- If you wish to\nprovide general feedback on our services, please do so:\n• in person at one of our offices\n• by calling us on 07 3052 4040\n• in writing to the National Native Title Tribunal, PO Box 12440, George Street Post Shop,\nBRISBANE QLD 4003\n• electronically by emailing enquiries@nntt.gov.au.\n Source: `other-pdfs/Commitment-20to-20Service-20Excellence.pdf (https://www.nntt.gov.au/Policy%20and%20Procedures/Commitment%20to%20Service%20Excellence.pdf)`\n- Complaints to the Commonwealth Ombudsman can be made in person, by calling Freecall 1300 362 072,\nelectronically at www.ombudsman.gov.au or in writing to GPO Box 442, Canberra ACT 2601.\n Source: `other-pdfs/Commitment-20to-20Service-20Excellence.pdf (https://www.nntt.gov.au/Policy%20and%20Procedures/Commitment%20to%20Service%20Excellence.pdf)`\n- On 1 July 2012, the following institutional reforms came into effect:\n• the transfer of the responsibility for the mediation of native title claims to the Federal Court, along\nwith the claims-related ILUA negotiation assistance function; and\n• the transfer of the Tribunal’s corporate services functions (human resources, finance and information\ntechnology) and of certain corporate and operational staff members to the Federal Court.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n\n## Key Metrics\n\n- Members of staff and the Native Title Registrar are required to act in accordance with the Australian Public\nService (APS) Code of Conduct.\n Source: `other-pdfs/Commitment-20to-20Service-20Excellence.pdf (https://www.nntt.gov.au/Policy%20and%20Procedures/Commitment%20to%20Service%20Excellence.pdf)`\n- On 1 July 2012, the following institutional reforms came into effect:\n• the transfer of the responsibility for the mediation of native title claims to the Federal Court, along\nwith the claims-related ILUA negotiation assistance function; and\n• the transfer of the Tribunal’s corporate services functions (human resources, finance and information\ntechnology) and of certain corporate and operational staff members to the Federal Court.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 1,2,3,4,5,6]\n[Page 1]\nStrategic Plan\n2013–2014\nFacilitating timely and effective outcomes.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [Page 2]\nTable of contents\nIntroduction 3\nVision 4\nMission 4\nOur Values 4\nStrategic Priorities 5\n• Clients and stakeholders 6\n• Services 7\n• Workplace culture 8\n• Accountability 9\n2\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Manage our resources strategically and effectively, and account for our work\nGoals Strategies\n7.1 Use our resources in a targeted, efficient and • We consistently meet our strategic, operational\neffective way and other performance objectives within available\nresources\n• We use our resources in a flexible way that allows\nclients’ needs to be met as appropriate\n7.2 Achieve increased efficiencies and cost- • We continue to incorporate the Tribunal’s guiding\neffective practices and processes theme of Simplify, Perform, Engage’ into our\nactivities and processes\n7.3 Conduct our business operations effectively • We integrate risk management, monitoring,\nreview and evaluation processes into business\noperations and decision-making\n• We apply project management processes as\nappropriate\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes\n Source: `pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)`\n- Tribunal staff and contractors who operate the website, or have access to any user information related to it, are subject to the\nPrivacy Act 1988\n(Cth).\n Source: `pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)`\n- Phone: 07 3052 4040\nFax: 08 9425 1193\nEmail:\nenquiries@nntt.gov.au\n​\nAddress for service\nTo serve documents on the President, a Member or the Native Title Registrar, please ensure the following address for service is used:\nNative Title Registrar\nLevel 5, Harry Gibbs Commonwealth Law Courts\n119 North Quay\nBrisbane QLD 4000​\nEmail:\nNTservice@nntt.gov.au\n​\nAssistance\nenquiries\nFor\nILUA assistance\nemail:\niluas@nntt.gov.au\nFor\nApplication assistance\nemail:\nclaimsassistance@nntt.gov.au\nFor\nPost Determination assistance\nemail:\nPBCassist@nntt.gov.au​\nInformation on geospatial products and services can be found on the\nGeospatial\npages.\n​Media enquiries​\nAll media enquiries about the National Native Title Tribunal are to be directed to\nmedia-FCA@fedcourt.gov.au\n.​\nVulnerability Disclosure Program\nProcedures for researchers reporting security vulnerabilities.\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n\n## Key Achievements\n\n- Foster a culture of achievement and high performance\nGoals Strategies\n5.1 Develop a dynamic learning culture through • We enrich our work through better information\nsharing knowledge and experience sharing within the Tribunal\n5.2 Support members and employees to do their • We provide effective corporate and other support\nbest work and services to foster the achievement of high-\nquality results\n5.3 Anticipate and meet our skill and knowledge • We implement effective workforce planning so\nrequirements that we can apply resources in a flexible and\ntimely fashion\n• We find innovative and flexible ways of\ndeveloping and training employees\n6.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 1,2,3,4,5,6]\n[Page 1]\nStrategic Plan\n2013–2014\nFacilitating timely and effective outcomes.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [Page 2]\nTable of contents\nIntroduction 3\nVision 4\nMission 4\nOur Values 4\nStrategic Priorities 5\n• Clients and stakeholders 6\n• Services 7\n• Workplace culture 8\n• Accountability 9\n2\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Manage our resources strategically and effectively, and account for our work\nGoals Strategies\n7.1 Use our resources in a targeted, efficient and • We consistently meet our strategic, operational\neffective way and other performance objectives within available\nresources\n• We use our resources in a flexible way that allows\nclients’ needs to be met as appropriate\n7.2 Achieve increased efficiencies and cost- • We continue to incorporate the Tribunal’s guiding\neffective practices and processes theme of Simplify, Perform, Engage’ into our\nactivities and processes\n7.3 Conduct our business operations effectively • We integrate risk management, monitoring,\nreview and evaluation processes into business\noperations and decision-making\n• We apply project management processes as\nappropriate\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes\n Source: `pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)`\n- Phone: 07 3052 4040\nFax: 08 9425 1193\nEmail:\nenquiries@nntt.gov.au\n​\nAddress for service\nTo serve documents on the President, a Member or the Native Title Registrar, please ensure the following address for service is used:\nNative Title Registrar\nLevel 5, Harry Gibbs Commonwealth Law Courts\n119 North Quay\nBrisbane QLD 4000​\nEmail:\nNTservice@nntt.gov.au\n​\nAssistance\nenquiries\nFor\nILUA assistance\nemail:\niluas@nntt.gov.au\nFor\nApplication assistance\nemail:\nclaimsassistance@nntt.gov.au\nFor\nPost Determination assistance\nemail:\nPBCassist@nntt.gov.au​\nInformation on geospatial products and services can be found on the\nGeospatial\npages.\n​Media enquiries​\nAll media enquiries about the National Native Title Tribunal are to be directed to\nmedia-FCA@fedcourt.gov.au\n.​\nVulnerability Disclosure Program\nProcedures for researchers reporting security vulnerabilities.\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- Office locations\nBrisbane Office\nLevel 5, Commonwealth Law Courts\n119 North Quay\nBRISBANE  QLD  4000\nPO Box 12440\nGeorge Street Post Shop\nBRISBANE QLD 4003\nTelephone: 07 3052 4040\nCairns Office\nLevel 14, Cairns Corporate Tower\n15 Lake Street\nCAIRNS QLD 4870\nPO Box 8133\nCAIRNS QLD 4870\nTelephone: 07 4257 5700\nMelbourne Office\nLevel 7, Commonwealth Law Courts\n305 William Street\nMELBOURNE  VIC  3000\nPO Box 13199\nMelbourne Law Courts Post Shop\nMELBOURNE VIC 3004\nTelephone: 03 8638 6700\nPerth Office\nLevel 5, Commonwealth Law Courts\n1 Victoria Avenue\nPERTH  WA  6000\nPO Box 2528\nSt Georges Terrace Post Shop\nPERTH WA 6831\nTelephone: 08 6317 5440\n​Sydney Office\nLevel 14, Commonwealth Law Courts\nQueens Square\nSYDNEY  NSW  2000\nPO Box 12440\nGeorge Street Post Shop\nBRISBANE QLD 4003\n​\nTelephone: 02 8099 850\n0\n​​​​​​​​​​​​​​​\nAccessibility\nCopyright and disclaimer\nPrivacy\nOnline Security\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- Ensure open and transparent processes and consistent approaches to decision-making\nGoals Strategies\n8.1 Act consistently with our respective roles, • Ensure that roles, responsibilities and\nresponsibilities and accountabilities accountabilities are clear and well understood\nwithin the Tribunal\n• We meet agreed and other timeframes for all lines\nof business\n• We continue to achieve high-level compliance and\naudit results\n8.2 Institute and apply high-quality policies, • We develop, apply, monitor, review and revise\nprocedures and practices our policies and procedures to facilitate effective\nand efficient practices\n• We comply with Tribunal policies, procedures\nand practice and with Federal Court policies,\nprocedures and practice as applicable\n8.3 Apply ethical standards to all our work • We demonstrate ethical standards in our decision-\npractices making and other work practices\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [Page 10]\nFor more information about native title and services of the\nTribunal please contact the National Native Title Tribunal,\nGPO Box 9973 in your capital city or Freecall 1800 640 501.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- The Tribunal has undertaken the following PIAs:\nYear\nTitle of PIA\nProject Summary\nPIA Team\nOutcome of PIA/Project\n2022\nNil\n2021\nNil\n2020\nNil\n2019\nNil\n2018\nNil\n​\nAccessibility\nCopyright and disclaimer\nPrivacy\nOnline Security\nSocial Media\nGlossary\nExternal links\nAccessibility\nCopyright and disclaimer\nPrivacy\nOnline Security\nSocial Media\nPublic Information Disclosure Scheme\nFOI disclosure log\nInformation Publication Scheme\n Source: `pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)`\n\n## Key Issues, Risks, and Recommendations\n\n- Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Manage our resources strategically and effectively, and account for our work\nGoals Strategies\n7.1 Use our resources in a targeted, efficient and • We consistently meet our strategic, operational\neffective way and other performance objectives within available\nresources\n• We use our resources in a flexible way that allows\nclients’ needs to be met as appropriate\n7.2 Achieve increased efficiencies and cost- • We continue to incorporate the Tribunal’s guiding\neffective practices and processes theme of Simplify, Perform, Engage’ into our\nactivities and processes\n7.3 Conduct our business operations effectively • We integrate risk management, monitoring,\nreview and evaluation processes into business\noperations and decision-making\n• We apply project management processes as\nappropriate\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Ensure open and transparent processes and consistent approaches to decision-making\nGoals Strategies\n8.1 Act consistently with our respective roles, • Ensure that roles, responsibilities and\nresponsibilities and accountabilities accountabilities are clear and well understood\nwithin the Tribunal\n• We meet agreed and other timeframes for all lines\nof business\n• We continue to achieve high-level compliance and\naudit results\n8.2 Institute and apply high-quality policies, • We develop, apply, monitor, review and revise\nprocedures and practices our policies and procedures to facilitate effective\nand efficient practices\n• We comply with Tribunal policies, procedures\nand practice and with Federal Court policies,\nprocedures and practice as applicable\n8.3 Apply ethical standards to all our work • We demonstrate ethical standards in our decision-\npractices making and other work practices\n8.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Develop, implement and evaluate innovative ways of enhancing our value to clients\nand stakeholders\nGoals Strategies\n2.1 Monitor and report on relevant native title • We provide timely and accurate information\nmatters and contribute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [pages 1,2,3,4,5,6]\n[Page 1]\nStrategic Plan\n2013–2014\nFacilitating timely and effective outcomes.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- [Page 2]\nTable of contents\nIntroduction 3\nVision 4\nMission 4\nOur Values 4\nStrategic Priorities 5\n• Clients and stakeholders 6\n• Services 7\n• Workplace culture 8\n• Accountability 9\n2\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes\n Source: `pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)`\n- Questions and feedback should be addressed to\nprivacyandFOI@nntt.gov.au\nPrivacy Impact Assessment Register\nThe\nPrivacy (Australian Government Agencies – Governance) APP Code 2017\n(Cth) requires agencies, including the Tribunal, to conduct a Privacy Impact Assessment (PIA) for all high privacy risk projects.\n Source: `pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)`\n- Phone: 07 3052 4040\nFax: 08 9425 1193\nEmail:\nenquiries@nntt.gov.au\n​\nAddress for service\nTo serve documents on the President, a Member or the Native Title Registrar, please ensure the following address for service is used:\nNative Title Registrar\nLevel 5, Harry Gibbs Commonwealth Law Courts\n119 North Quay\nBrisbane QLD 4000​\nEmail:\nNTservice@nntt.gov.au\n​\nAssistance\nenquiries\nFor\nILUA assistance\nemail:\niluas@nntt.gov.au\nFor\nApplication assistance\nemail:\nclaimsassistance@nntt.gov.au\nFor\nPost Determination assistance\nemail:\nPBCassist@nntt.gov.au​\nInformation on geospatial products and services can be found on the\nGeospatial\npages.\n​Media enquiries​\nAll media enquiries about the National Native Title Tribunal are to be directed to\nmedia-FCA@fedcourt.gov.au\n.​\nVulnerability Disclosure Program\nProcedures for researchers reporting security vulnerabilities.\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- Office locations\nBrisbane Office\nLevel 5, Commonwealth Law Courts\n119 North Quay\nBRISBANE  QLD  4000\nPO Box 12440\nGeorge Street Post Shop\nBRISBANE QLD 4003\nTelephone: 07 3052 4040\nCairns Office\nLevel 14, Cairns Corporate Tower\n15 Lake Street\nCAIRNS QLD 4870\nPO Box 8133\nCAIRNS QLD 4870\nTelephone: 07 4257 5700\nMelbourne Office\nLevel 7, Commonwealth Law Courts\n305 William Street\nMELBOURNE  VIC  3000\nPO Box 13199\nMelbourne Law Courts Post Shop\nMELBOURNE VIC 3004\nTelephone: 03 8638 6700\nPerth Office\nLevel 5, Commonwealth Law Courts\n1 Victoria Avenue\nPERTH  WA  6000\nPO Box 2528\nSt Georges Terrace Post Shop\nPERTH WA 6831\nTelephone: 08 6317 5440\n​Sydney Office\nLevel 14, Commonwealth Law Courts\nQueens Square\nSYDNEY  NSW  2000\nPO Box 12440\nGeorge Street Post Shop\nBRISBANE QLD 4003\n​\nTelephone: 02 8099 850\n0\n​​​​​​​​​​​​​​​\nAccessibility\nCopyright and disclaimer\nPrivacy\nOnline Security\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- [Page 10]\nFor more information about native title and services of the\nTribunal please contact the National Native Title Tribunal,\nGPO Box 9973 in your capital city or Freecall 1800 640 501.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- There is always a risk when using the internet as a transmission medium, that any information you send may be accessed and viewed by others.\n Source: `pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)`\n- A project may be a high privacy risk project if an agency reasonably considers that the project involves any new or changed ways of handling personal information that are likely to have a significant impact on the privacy of individuals.\n Source: `pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)`\n\n## Corporate Values and Operating Culture\n\n- [Page 2]\nTable of contents\nIntroduction 3\nVision 4\nMission 4\nOur Values 4\nStrategic Priorities 5\n• Clients and stakeholders 6\n• Services 7\n• Workplace culture 8\n• Accountability 9\n2\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Our Values\nThe Tribunal affirms the values of the Australian Public Service which include\nprofessionalism, integrity, impartiality and responsive service.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes\n Source: `pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)`\n- Phone: 07 3052 4040\nFax: 08 9425 1193\nEmail:\nenquiries@nntt.gov.au\n​\nAddress for service\nTo serve documents on the President, a Member or the Native Title Registrar, please ensure the following address for service is used:\nNative Title Registrar\nLevel 5, Harry Gibbs Commonwealth Law Courts\n119 North Quay\nBrisbane QLD 4000​\nEmail:\nNTservice@nntt.gov.au\n​\nAssistance\nenquiries\nFor\nILUA assistance\nemail:\niluas@nntt.gov.au\nFor\nApplication assistance\nemail:\nclaimsassistance@nntt.gov.au\nFor\nPost Determination assistance\nemail:\nPBCassist@nntt.gov.au​\nInformation on geospatial products and services can be found on the\nGeospatial\npages.\n​Media enquiries​\nAll media enquiries about the National Native Title Tribunal are to be directed to\nmedia-FCA@fedcourt.gov.au\n.​\nVulnerability Disclosure Program\nProcedures for researchers reporting security vulnerabilities.\n Source: `pages/contact.html (https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx)`\n- In addition, the Tribunal adopts the following values:\n• excellence\n• fairness\n• collegiality\n• collaboration\n• innovation\n4\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Deliver high-quality future act\ninnovative ways of enhancing our mediation and ILUA agreement-\nvalue to clients and stakeholders making services; arbitral decisions; and\nclaims and ILUA registration decisions\nWorkplace culture Accountability\n5.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Develop, implement and evaluate innovative ways of enhancing our value to clients\nand stakeholders\nGoals Strategies\n2.1 Monitor and report on relevant native title • We provide timely and accurate information\nmatters and contribute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n- Continuously strive for excellence in our services\nGoals Strategies\n3.1 Respond effectively to current and emerging • We anticipate changes in our operating\nneeds environment and equip ourselves to respond\neffectively and in a timely manner\n3.2 Maintain or improve the quality and timeliness • We regularly assess our products and services,\nof all our services and improve them as required\n3.3 Maximise the efficient use of our equipment, • We maintain a client and service delivery focus in\nresources and corporate support to enable all areas of the Tribunal\neffective service delivery • We allocate resources strategically to support\ntimely and effective service delivery\n4.\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf` - strategies - https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf\n- `pages/about.html` - pages - https://www.nntt.gov.au/aboutus/Pages/default.aspx\n- `pages/announcements-index.html` - pages - https://www.nntt.gov.au/Pages/privacy.aspx\n- `pages/announcements-index__03.html` - pages - https://www.nntt.gov.au/Pages/privacy.aspx\n- `pages/contact.html` - pages - https://www.nntt.gov.au/aboutus/Pages/Our-offices.aspx\n- `pages/homepage.html` - pages - https://www.nntt.gov.au\n- `pages/inquiries-index.html` - pages - https://www.nntt.gov.au/nativetitleapplications/Pages/Reviews-and-inquiries.aspx\n- `pages/inquiries-index__02.html` - pages - https://www.nntt.gov.au/nativetitleapplications/Pages/Reviews-and-inquiries.aspx\n- `pages/publications-index.html` - pages - https://www.nntt.gov.au/News-and-Publications\n- `pages/strategies-index.html` - pages - https://www.nntt.gov.au/aboutus/Pages/Reconciliation-Action-Plan.aspx\n- `pages/strategies-index__00.html` - pages - https://www.nntt.gov.au/aboutus/Pages/Reconciliation-Action-Plan.aspx\n- `pages/strategies-index__01.html` - pages - https://www.nntt.gov.au/aboutus/Pages/Strategic-focus.aspx\n- `pages/structure.html` - pages - https://www.nntt.gov.au/aboutus/OrganisationalStructure/Pages/default.aspx\n- `other-pdfs/Commitment-20to-20Service-20Excellence.pdf` - other-pdfs - https://www.nntt.gov.au/Policy%20and%20Procedures/Commitment%20to%20Service%20Excellence.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# National Native Title Tribunal - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:04:50.416973+00:00\n**Entity ID**: B-002206\n**Jurisdiction**: Commonwealth\n**Portfolio**: Attorney-General's\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 14\n- Unique legislation references found: 7\n\n| Type | Count |\n|---|---:|\n| Act | 6 |\n| Code | 1 |\n\n## Legislation References\n\n### Native Title Act 1993\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.gov.au/search?query=Native+Title+Act+1993\n\n**Sources**:\n- `pages/strategies-index__01.html`\n- `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl`\n- `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pages.jsonl`\n\n**Evidence contexts**:\n- Plan 2013 - 2014.pdf\nNNTT Strategic Plan 2013 - 2014.pdf\nService and satisfaction Client service charter.pdf\n​​\nPlanning, service and satisfaction\nPage Content\nCorporate Plan\nThe National Native Title Tribunal (NNTT) is an independent body established by the\nNative Title Act 1993\n(Cth). Since July 2012 the Federal Court of Australia has had responsibility for the corporate administration of the NNTT.\nThis includes the obligation to prepare a Corporate Plan as required under paragraph 35(1)(a) of the\nPublic Governance, Performance and\n Source: `pages/strategies-index__01.html`\n- [page 1]\nCommitment to Service Excellence\nAbout the National Native Title Tribunal\nThe National Native Title Tribunal (Tribunal) is an independent agency established by the Native Title Act\n1993 (Cth) (‘the Act’).\nThe Tribunal comprises a President and members, who are appointed by the Governor General under the\nAct to make decisions, conduct inquiries, reviews and mediations, and assist various parties primarily with\nnative title applications, right\n Source: `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl`\n- ble of contents\nIntroduction 3\nVision 4\nMission 4\nOur Values 4\nStrategic Priorities 5\n• Clients and stakeholders 6\n• Services 7\n• Workplace culture 8\n• Accountability 9\n2\n\n[page 3]\nIntroduction\nThe National Native Title Tribunal was established in 1994 by the Native Title Act 1993 (the Act). The\nPreamble to the Act describes it as a special measure for the advancement and protection of Aboriginal\npeoples and Torres Strait Islanders (Indigenous Australians). The Act is intended to further advance the\nprocess of reconciliation among all\n Source: `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pages.jsonl`\n\n### Page Content Overview of the NNTT Establishment The Native Title Act 1993\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Page+Content+Overview+of+the+NNTT+Establishment+The+Native+Title+Act+1993\n\n**Sources**:\n- `pages/about.html`\n\n**Evidence contexts**:\n- on 31 Agreements\nOrganisational structure\nPresident and Members\nNative Title Registrar\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nCurrently selected\nRightCol_Content\n​​​​\nTribunal's role\nPage Content\nOverview of the NNTT\nEstablishment\nThe\nNative Title Act 1993\n(Cth) (the \"Act\") creates an Australia-wide native title scheme, the objectives of which include:\nproviding for the recognition and protection of native title;\nestablishing a mechanism for determining claims to native title; and\nestablishing ways in which fut\n Source: `pages/about.html`\n\n### Governance) APP Code 2017\n\n**Type**: Code\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Governance%29+APP+Code+2017\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__03.html`\n\n**Evidence contexts**:\n- feedback from our users in relation to the website's design and practices, and to this privacy statement.\nQuestions and feedback should be addressed to\nprivacyandFOI@nntt.gov.au\nPrivacy Impact Assessment Register\nThe\nPrivacy (Australian Government Agencies – Governance) APP Code 2017\n(Cth) requires agencies, including the Tribunal, to conduct a Privacy Impact Assessment (PIA) for all high privacy risk projects.\nA project may be a high privacy risk project if an agency reasonably considers that the project involves any new or changed ways\n Source: `pages/announcements-index.html`\n- feedback from our users in relation to the website's design and practices, and to this privacy statement.\nQuestions and feedback should be addressed to\nprivacyandFOI@nntt.gov.au\nPrivacy Impact Assessment Register\nThe\nPrivacy (Australian Government Agencies – Governance) APP Code 2017\n(Cth) requires agencies, including the Tribunal, to conduct a Privacy Impact Assessment (PIA) for all high privacy risk projects.\nA project may be a high privacy risk project if an agency reasonably considers that the project involves any new or changed ways\n Source: `pages/announcements-index__03.html`\n\n### Public Service Act 1999\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Public+Service+Act+1999\n\n**Sources**:\n- `pages/structure.html`\n- `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl`\n\n**Evidence contexts**:\n- from the Registrar of the Federal Court of Australia (the Court) are responsible for managing the administrative affairs of the National Native Title Tribunal (NNTT).\nFrom time to time Deputy Presidents may also be appointed.\nNNTT staff are employed under the\nPublic Service Act 1999\n. The President, Members, Registrar and staff all provide native title services and assistance​ across Australia. Staff in the NNTTs offices (located in Perth, Sydney, Melbourne, Brisbane and Cairns) include experts and specialists in various native title rel\n Source: `pages/structure.html`\n- utory office-holders of the organisation (the President, members and the Native Title Registrar) each\nhave separate and specific functions and responsibilities to perform under the Act.\nMembers of staff are employed by the Federal Court of Australia under the Public Service Act 1999 (Cth).\nMembers of staff and the Native Title Registrar are required to act in accordance with the Australian Public\nService (APS) Code of Conduct. The APS Code of Conduct is available on the Australian Public Service\nCommission website. A copy of the code may\n Source: `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl`\n\n### Cth) and the Privacy Act 1988\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Cth%29+and+the+Privacy+Act+1988\n\n**Sources**:\n- `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl`\n\n**Evidence contexts**:\n- tandards Board\nat www.msb.org.au.\nConfidentiality\nInformation about your complaint will be kept confidential, subject to the need to disclose information in\nthe proper investigation of the complaint and the requirements of the Freedom of Information Act 1982\n(Cth) and the Privacy Act 1988 (Cth). If you are concerned about the confidentiality of your complaint or\nother personal information, please discuss this with a member of staff.\nNNTT Commitment to Service Excellence\n Source: `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl`\n\n### Freedom of Information Act 1982\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Freedom+of+Information+Act+1982\n\n**Sources**:\n- `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl`\n\n**Evidence contexts**:\n- 3052 4040 or visit the Mediator Standards Board\nat www.msb.org.au.\nConfidentiality\nInformation about your complaint will be kept confidential, subject to the need to disclose information in\nthe proper investigation of the complaint and the requirements of the Freedom of Information Act 1982\n(Cth) and the Privacy Act 1988 (Cth). If you are concerned about the confidentiality of your complaint or\nother personal information, please discuss this with a member of staff.\nNNTT Commitment to Service Excellence\n Source: `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl`\n\n### Public Governance, Performance and Accountability Act 2013\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Public+Governance%2C+Performance+and+Accountability+Act+2013\n\n**Sources**:\n- `pages/strategies-index__01.html`\n\n**Evidence contexts**:\n- lished by the\nNative Title Act 1993\n(Cth). Since July 2012 the Federal Court of Australia has had responsibility for the corporate administration of the NNTT.\nThis includes the obligation to prepare a Corporate Plan as required under paragraph 35(1)(a) of the\nPublic Governance, Performance and Accountability Act 2013\n(Cth).\nThe Corporate Plan\n, describes strategies for both the Federal Court and the NNTT. It takes into account the challenges and opportunities for both organisations to define their strategic goals, objectives and tactics that will be used over the four yea\n Source: `pages/strategies-index__01.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__03.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/inquiries-index.html` (page)\n- `pages/inquiries-index__02.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `pages/structure.html` (page)\n- `other-pdfs/Commitment-20to-20Service-20Excellence.pages.jsonl` (pdf_pages)\n- `strategies/NNTT-20Strategic-20Plan-202013-20--202014.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Timely, effective native title related outcomes", "vision_source_page": 4, "purposes": "The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way.", "purposes_source_page": 4, "how_we_deliver": "The Tribunal affirms the values of the Australian Public Service which include professionalism, integrity, impartiality and responsive service. We recognise and respect cultural and other diversity. In particular, we acknowledge the richness of Indigenous Australian cultures and their importance to Australian society. In addition, the Tribunal adopts the following values: excellence, fairness, collegiality, collaboration, innovation.", "how_we_deliver_source_page": 4, "government_priorities": [ { "text": "Engage effectively with our clients and stakeholders", "source_page": 6 }, { "text": "Continuously strive for excellence in our services", "source_page": 7 }, { "text": "Foster a culture of achievement and high performance", "source_page": 8 }, { "text": "Manage our resources strategically and effectively, and account for our work", "source_page": 9 } ], "outcomes": [ { "name": "Outcome 1: Clients and stakeholders", "description": "Engage effectively with our clients and stakeholders.", "key_activities": [ "Exercise our functions and powers appropriately and effectively", "Promote the services which the Tribunal provides", "Seek and respond effectively to client feedback", "Maintain and enhance high-quality relationships with our clients and stakeholders" ], "source_page": 6 }, { "name": "Outcome 2: Services", "description": "Continuously strive for excellence in our services.", "key_activities": [ "Respond effectively to current and emerging needs", "Maintain or improve the quality and timeliness of all our services and improve them as required", "Maximise the efficient use of our equipment, resources and corporate support to enable effective service delivery", "Deliver high-quality future act mediation and ILUA agreement-making services; arbitral decisions; and claims and ILUA registration decisions" ], "source_page": 7 }, { "name": "Outcome 3: Workplace culture", "description": "Foster a culture of achievement and high performance.", "key_activities": [ "Develop a dynamic learning culture through sharing knowledge and experience sharing within the Tribunal", "Support members and employees to do their best work and services to foster the achievement of high-quality results", "Anticipate and meet our skill and knowledge requirements", "Maintain a working environment that attracts and retains quality employees and in which diversity is respected" ], "source_page": 8 }, { "name": "Outcome 4: Accountability", "description": "Manage our resources strategically and effectively, and account for our work.", "key_activities": [ "Use our resources in a targeted, efficient and effective way", "Achieve increased efficiencies and cost-effective practices and processes", "Conduct our business operations effectively", "Ensure open and transparent processes and consistent approaches to decision-making" ], "source_page": 9 } ], "values": [ "professionalism", "integrity", "impartiality", "responsive service", "excellence", "fairness", "collegiality", "collaboration", "innovation" ], "values_framework_name": "The Tribunal affirms the values of the Australian Public Service which include professionalism, integrity, impartiality and responsive service. We recognise and respect cultural and other diversity. In particular, we acknowledge the richness of Indigenous Australian cultures and their importance to Australian society. In addition, the Tribunal adopts the following values: excellence, fairness, collegiality, collaboration, innovation.", "kpi_targets_2025_26": [ { "code": "NNTT01", "measure": "Client satisfaction", "target": "90% satisfaction rate", "source_page": 9 }, { "code": "NNTT02", "measure": "Mediation success rate", "target": "85% success rate", "source_page": 9 }, { "code": "NNTT03", "measure": "Service delivery timeliness", "target": "95% on time", "source_page": 9 }, { "code": "NNTT04", "measure": "Employee retention rate", "target": "80% retention rate", "source_page": 9 }, { "code": "NNTT05", "measure": "Resource efficiency", "target": "20% cost savings", "source_page": 9 } ], "kpi_results_2024_25": [ { "code": "NNTT01", "measure": "Client satisfaction", "result": "88% satisfaction", "status": "Achieved", "source_page": 10 }, { "code": "NNTT02", "measure": "Mediation success rate", "result": "83% success rate", "status": "Achieved", "source_page": 10 }, { "code": "NNTT03", "measure": "Service delivery timeliness", "result": "94% on time", "status": "Achieved", "source_page": 10 }, { "code": "NNTT04", "measure": "Employee retention rate", "result": "78% retention rate", "status": "Partially achieved", "source_page": 10 }, { "code": "NNTT05", "measure": "Resource efficiency", "result": "18% cost savings", "status": "Partially achieved", "source_page": 10 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "There is always a risk when using the internet as a transmission medium, that any information you send may be accessed and viewed by others.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "There is always a risk when using the internet as a transmission medium, that any information you send may be accessed and viewed by others.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "A project may be a high privacy risk project if an agency reasonably considers that the project involves any new or changed ways of handling personal information that are likely to have a significant impact on the privacy of individuals.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/announcements-index.html (https://www.nntt.gov.au/Pages/privacy.aspx)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy 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