{ "entity_id": "B-002287", "folder": "Office-of-Reserve-Service-Protection", "name": "Office of Reserve Service Protection", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Defence", "website": "https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/", "data_status": "stub", "completeness": { "has_strategy_brief": false, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/", "source_documents": [], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": null, "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Office of Reserve Service Protection - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:13:02.062605+00:00\n**Entity ID**: B-002287\n**Entity type**: Statutory Body\n**Jurisdiction**: Commonwealth\n**Portfolio**: Defence\n**Website**: https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 1 |\n| pages | 4 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 3]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions for completion\nPurpose\nThe AE 380 - Tri-Service Notice of ADF Reserve Service provides ADF Reserve members, their employers and educational\ninstitutions with written notification of their ADF Reserve service requirements.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- I am a human\nOther useful contacts\nOpen arms\nFor 24-7 mental health support for veterans and their families\n1800 011 046\nDefence family helpline\nFor 24-7 mental health support for families during time of illness and deaths\n1800 624 608\nADF all hours support line\nFor 24-7 mental health support for ADF members\n1800 628 036\nDefence Member and Family\nFor programs and services to help Defence members and families manage the military lifestyle\n1800 624 608\nDefence Force recruiting (ADF Reserves)\n13 19 01\nDepartment of Veterans’ Affairs\n133 254\nOn this page\nFill the form\nOther useful contacts\nBack to top\n Source: `pages/contact.html (https://www.reserveemployersupport.gov.au/contact-us/)`\n- [pages 1,2,3]\n[Page 1]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions\nFields marked with * are mandatory, and must be completed before signing or submission.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Part A - Notified ADF Reserve service\nThe following member of the Australian Defence Force Reserves is to render ADF Reserve Service for the following period\n(including time required to travel to and from the relevant ADF ship / unit / establishment)\nMember details\nName * Rank or title * Employee ID *\nEXAMPLE\nService ADF unit\nADF reserve service details\nStart date (first day of service) * End date (last day of service) * Purpose of Reserve service *\nEmployer obligations\nThe Defence Reserve Service (Protection) Act 2001 provides employment, partnership and education protection for\nreservists and makes it unlawful for an employer to hinder or prevent an employee from rendering ADF Reserve Service.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n\n### Role and Functions\n\n- Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- I am a human\nOther useful contacts\nOpen arms\nFor 24-7 mental health support for veterans and their families\n1800 011 046\nDefence family helpline\nFor 24-7 mental health support for families during time of illness and deaths\n1800 624 608\nADF all hours support line\nFor 24-7 mental health support for ADF members\n1800 628 036\nDefence Member and Family\nFor programs and services to help Defence members and families manage the military lifestyle\n1800 624 608\nDefence Force recruiting (ADF Reserves)\n13 19 01\nDepartment of Veterans’ Affairs\n133 254\nOn this page\nFill the form\nOther useful contacts\nBack to top\n Source: `pages/contact.html (https://www.reserveemployersupport.gov.au/contact-us/)`\n- [pages 1,2,3]\n[Page 1]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions\nFields marked with * are mandatory, and must be completed before signing or submission.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- On this occasion, your point of contact is:\nName * Appointment *\nPhone number (daytime contact) * Mobile number Email address\nReserve Service Authorising Officer\nThis notification authorised by:\nName * Rank or title Employee ID\nAppointment Phone number Mobile number Date\nSignature\nSignature *\nDefending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 1 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- ADFRES Website www.reserveemployersupport.gov.au\nDefending Australia and its National Interests\nwww.defence.gov.au\n20 Mar 23, 13:13:57\nAE380 - Page 2 of 3\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- [Page 3]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions for completion\nPurpose\nThe AE 380 - Tri-Service Notice of ADF Reserve Service provides ADF Reserve members, their employers and educational\ninstitutions with written notification of their ADF Reserve service requirements.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n\n### Strategic Priorities\n\n- I am a human\nOther useful contacts\nOpen arms\nFor 24-7 mental health support for veterans and their families\n1800 011 046\nDefence family helpline\nFor 24-7 mental health support for families during time of illness and deaths\n1800 624 608\nADF all hours support line\nFor 24-7 mental health support for ADF members\n1800 628 036\nDefence Member and Family\nFor programs and services to help Defence members and families manage the military lifestyle\n1800 624 608\nDefence Force recruiting (ADF Reserves)\n13 19 01\nDepartment of Veterans’ Affairs\n133 254\nOn this page\nFill the form\nOther useful contacts\nBack to top\n Source: `pages/contact.html (https://www.reserveemployersupport.gov.au/contact-us/)`\n- [pages 1,2,3]\n[Page 1]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions\nFields marked with * are mandatory, and must be completed before signing or submission.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- On this occasion, your point of contact is:\nName * Appointment *\nPhone number (daytime contact) * Mobile number Email address\nReserve Service Authorising Officer\nThis notification authorised by:\nName * Rank or title Employee ID\nAppointment Phone number Mobile number Date\nSignature\nSignature *\nDefending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 1 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- ADFRES Website www.reserveemployersupport.gov.au\nDefending Australia and its National Interests\nwww.defence.gov.au\n20 Mar 23, 13:13:57\nAE380 - Page 2 of 3\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- [Page 3]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions for completion\nPurpose\nThe AE 380 - Tri-Service Notice of ADF Reserve Service provides ADF Reserve members, their employers and educational\ninstitutions with written notification of their ADF Reserve service requirements.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Defending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 3 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- If subsequently required, the concern can be referred to the Employer Support and Service Protection (ESSP) team through 1800 DEFENCE (1800 333 362).\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- An employer does not have to pay an employee while they are absent on defence service (see subsection 33(1) (a) of the\nDRS(P) Act\n), subject to the conditions set out in subsection 33(2) of the DRS(P)\nAct\n.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- It should be noted that defence service (of any kind) by a Reserve member is not considered to be ‘employment’ or ‘secondary employment’, rather it is ‘service to the Crown.’ As set out in sections 18, 19 and 20 of the\nDefence Act 1903\n, members in the Navy, Army and Air Force are appointees to those positions, which is a different legal relationship than employment.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n\n## KPIs, Targets, and Where They Are At\n\n- I am a human\nOther useful contacts\nOpen arms\nFor 24-7 mental health support for veterans and their families\n1800 011 046\nDefence family helpline\nFor 24-7 mental health support for families during time of illness and deaths\n1800 624 608\nADF all hours support line\nFor 24-7 mental health support for ADF members\n1800 628 036\nDefence Member and Family\nFor programs and services to help Defence members and families manage the military lifestyle\n1800 624 608\nDefence Force recruiting (ADF Reserves)\n13 19 01\nDepartment of Veterans’ Affairs\n133 254\nOn this page\nFill the form\nOther useful contacts\nBack to top\n Source: `pages/contact.html (https://www.reserveemployersupport.gov.au/contact-us/)`\n- [pages 1,2,3]\n[Page 1]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions\nFields marked with * are mandatory, and must be completed before signing or submission.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- On this occasion, your point of contact is:\nName * Appointment *\nPhone number (daytime contact) * Mobile number Email address\nReserve Service Authorising Officer\nThis notification authorised by:\nName * Rank or title Employee ID\nAppointment Phone number Mobile number Date\nSignature\nSignature *\nDefending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 1 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- ADFRES Website www.reserveemployersupport.gov.au\nDefending Australia and its National Interests\nwww.defence.gov.au\n20 Mar 23, 13:13:57\nAE380 - Page 2 of 3\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- [Page 3]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions for completion\nPurpose\nThe AE 380 - Tri-Service Notice of ADF Reserve Service provides ADF Reserve members, their employers and educational\ninstitutions with written notification of their ADF Reserve service requirements.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Defending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 3 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- It includes a broad range of service including, but not limited to: training, initial employment (IET), specialist, trade, professional development, professional military education (PME), promotion courses, exercises, operational service, service as a result of call out, representational duties, continuous full-time service CFTS (also known as Service Option C or SERVOP C), voluntary unpaid service (VUS), Defence-approved medical appointments.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- If subsequently required, the concern can be referred to the Employer Support and Service Protection (ESSP) team through 1800 DEFENCE (1800 333 362).\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- An employer does not have to pay an employee while they are absent on defence service (see subsection 33(1) (a) of the\nDRS(P) Act\n), subject to the conditions set out in subsection 33(2) of the DRS(P)\nAct\n.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- It should be noted that defence service (of any kind) by a Reserve member is not considered to be ‘employment’ or ‘secondary employment’, rather it is ‘service to the Crown.’ As set out in sections 18, 19 and 20 of the\nDefence Act 1903\n, members in the Navy, Army and Air Force are appointees to those positions, which is a different legal relationship than employment.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- For information about the Scheme,\nemployers may contact 1800 DEFENCE (1800 333 362) during business hours or refer to the Australian Defence Force\nReserves and Employer Support\nADF Unit point of contact\nEmployers may contact the ADF Unit if the absence of an employee to render ADF Reserve Service will cause significant\nand serious impact to the business or organisation.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Reserve members should:\nmake sure that their employer and/or educational institution knows they are a Reserve member and what commitments are involved\nconsider the impact their absence on defence service might have on their employer’s business/organisation and/or on their studies\nconsult with and where possible, provide their employer and/or educational institution with a 6–12 month plan of their intended defence service, including any training commitments\nprovide their employer and/or educational institution with as much notice as possible, of  when they are required to render defence service\nprovide written notification (e.g. a completed\nAE 380 – Tri-Service Notice of ADF Reserve Service\n)\nbefore and after rendering defence service\neffectively manage long or repeated periods of defence service, and\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- The ‘protected period’ is the six-week period immediately following, being 12 August to 22 September 2024.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n\n## Key Metrics\n\n- I am a human\nOther useful contacts\nOpen arms\nFor 24-7 mental health support for veterans and their families\n1800 011 046\nDefence family helpline\nFor 24-7 mental health support for families during time of illness and deaths\n1800 624 608\nADF all hours support line\nFor 24-7 mental health support for ADF members\n1800 628 036\nDefence Member and Family\nFor programs and services to help Defence members and families manage the military lifestyle\n1800 624 608\nDefence Force recruiting (ADF Reserves)\n13 19 01\nDepartment of Veterans’ Affairs\n133 254\nOn this page\nFill the form\nOther useful contacts\nBack to top\n Source: `pages/contact.html (https://www.reserveemployersupport.gov.au/contact-us/)`\n- [pages 1,2,3]\n[Page 1]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions\nFields marked with * are mandatory, and must be completed before signing or submission.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- On this occasion, your point of contact is:\nName * Appointment *\nPhone number (daytime contact) * Mobile number Email address\nReserve Service Authorising Officer\nThis notification authorised by:\nName * Rank or title Employee ID\nAppointment Phone number Mobile number Date\nSignature\nSignature *\nDefending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 1 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- ADFRES Website www.reserveemployersupport.gov.au\nDefending Australia and its National Interests\nwww.defence.gov.au\n20 Mar 23, 13:13:57\nAE380 - Page 2 of 3\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- [Page 3]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions for completion\nPurpose\nThe AE 380 - Tri-Service Notice of ADF Reserve Service provides ADF Reserve members, their employers and educational\ninstitutions with written notification of their ADF Reserve service requirements.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Defending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 3 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- If subsequently required, the concern can be referred to the Employer Support and Service Protection (ESSP) team through 1800 DEFENCE (1800 333 362).\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- An employer does not have to pay an employee while they are absent on defence service (see subsection 33(1) (a) of the\nDRS(P) Act\n), subject to the conditions set out in subsection 33(2) of the DRS(P)\nAct\n.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- It should be noted that defence service (of any kind) by a Reserve member is not considered to be ‘employment’ or ‘secondary employment’, rather it is ‘service to the Crown.’ As set out in sections 18, 19 and 20 of the\nDefence Act 1903\n, members in the Navy, Army and Air Force are appointees to those positions, which is a different legal relationship than employment.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n\n## Key Achievements\n\n- [pages 1,2,3]\n[Page 1]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions\nFields marked with * are mandatory, and must be completed before signing or submission.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- I am a human\nOther useful contacts\nOpen arms\nFor 24-7 mental health support for veterans and their families\n1800 011 046\nDefence family helpline\nFor 24-7 mental health support for families during time of illness and deaths\n1800 624 608\nADF all hours support line\nFor 24-7 mental health support for ADF members\n1800 628 036\nDefence Member and Family\nFor programs and services to help Defence members and families manage the military lifestyle\n1800 624 608\nDefence Force recruiting (ADF Reserves)\n13 19 01\nDepartment of Veterans’ Affairs\n133 254\nOn this page\nFill the form\nOther useful contacts\nBack to top\n Source: `pages/contact.html (https://www.reserveemployersupport.gov.au/contact-us/)`\n- Reserve members should:\nmake sure that their employer and/or educational institution knows they are a Reserve member and what commitments are involved\nconsider the impact their absence on defence service might have on their employer’s business/organisation and/or on their studies\nconsult with and where possible, provide their employer and/or educational institution with a 6–12 month plan of their intended defence service, including any training commitments\nprovide their employer and/or educational institution with as much notice as possible, of  when they are required to render defence service\nprovide written notification (e.g. a completed\nAE 380 – Tri-Service Notice of ADF Reserve Service\n)\nbefore and after rendering defence service\neffectively manage long or repeated periods of defence service, and\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- On this occasion, your point of contact is:\nName * Appointment *\nPhone number (daytime contact) * Mobile number Email address\nReserve Service Authorising Officer\nThis notification authorised by:\nName * Rank or title Employee ID\nAppointment Phone number Mobile number Date\nSignature\nSignature *\nDefending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 1 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Start date * Finish date * Reason/tasking *\nAuthorising officer\nThis confirmation of completed ADF Reserve Service is authorised by:\nName * Rank or title Employee ID\nAppointment Phone number Mobile number Date\nSignature\nSignature *\nEXAMPLE\nAdditional information\nEmployer Support Service Protection (ESSP) can provide\nadditional information and guidance in relation to ADF\n1800 DEFENCE (333 362)\nReserve service and the Employer Support Payment\nScheme.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- ADFRES Website www.reserveemployersupport.gov.au\nDefending Australia and its National Interests\nwww.defence.gov.au\n20 Mar 23, 13:13:57\nAE380 - Page 2 of 3\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- [Page 3]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions for completion\nPurpose\nThe AE 380 - Tri-Service Notice of ADF Reserve Service provides ADF Reserve members, their employers and educational\ninstitutions with written notification of their ADF Reserve service requirements.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- The following points aim to assist with this\nrequirement:\nThe ADF Unit completes Part A of the AE 380 and passes two copies to the member;\nThe member retains a copy and provides the employer or educational institution with the other copy;\nOn completion of the ADF Reserve service, the ADF Unit completes Part B of the AE 380 and passes two copies to the\nmember;\nThe member retains a copy and provides the employer or educational institution with the other copy;\nIt is the member's responsibility to ensure that the employer, educational institution, or partnership etc, receives a copy of\nthe AE 380 when Part A is completed and again when Part B is completed.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Defending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 3 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- However, Defence encourages all Reserve members to provide their employer with a completed\nAE380 Tri-Service Notice of ADF Reserve Service form\n, which has been specifically designed for this purpose.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- If subsequently required, the concern can be referred to the Employer Support and Service Protection (ESSP) team through 1800 DEFENCE (1800 333 362).\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- An employer does not have to pay an employee while they are absent on defence service (see subsection 33(1) (a) of the\nDRS(P) Act\n), subject to the conditions set out in subsection 33(2) of the DRS(P)\nAct\n.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n\n## Key Issues, Risks, and Recommendations\n\n- I am a human\nOther useful contacts\nOpen arms\nFor 24-7 mental health support for veterans and their families\n1800 011 046\nDefence family helpline\nFor 24-7 mental health support for families during time of illness and deaths\n1800 624 608\nADF all hours support line\nFor 24-7 mental health support for ADF members\n1800 628 036\nDefence Member and Family\nFor programs and services to help Defence members and families manage the military lifestyle\n1800 624 608\nDefence Force recruiting (ADF Reserves)\n13 19 01\nDepartment of Veterans’ Affairs\n133 254\nOn this page\nFill the form\nOther useful contacts\nBack to top\n Source: `pages/contact.html (https://www.reserveemployersupport.gov.au/contact-us/)`\n- [pages 1,2,3]\n[Page 1]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions\nFields marked with * are mandatory, and must be completed before signing or submission.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- On this occasion, your point of contact is:\nName * Appointment *\nPhone number (daytime contact) * Mobile number Email address\nReserve Service Authorising Officer\nThis notification authorised by:\nName * Rank or title Employee ID\nAppointment Phone number Mobile number Date\nSignature\nSignature *\nDefending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 1 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- ADFRES Website www.reserveemployersupport.gov.au\nDefending Australia and its National Interests\nwww.defence.gov.au\n20 Mar 23, 13:13:57\nAE380 - Page 2 of 3\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- [Page 3]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions for completion\nPurpose\nThe AE 380 - Tri-Service Notice of ADF Reserve Service provides ADF Reserve members, their employers and educational\ninstitutions with written notification of their ADF Reserve service requirements.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Defending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 3 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Rehabilitation/worker’s compensation related) for their civilian employer, that allows for agreed/approved work within their Reserve capacity (In the event that a Return to Work Plan/medical evidence allows for the employee to render reserve service, the employee should share that part of the plan/medical evidence with their Commander/manager, so that appropriate risk assessment and mitigation is put in place, and any conditions attaching to the proposed Return to Work Plan/medical certificate can be met)\nIs accessing personal/carer’s leave for caring purposes - if the defence service is being rendered at a time outside their normal civilian working hours, and someone else is available to provide the care.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- If subsequently required, the concern can be referred to the Employer Support and Service Protection (ESSP) team through 1800 DEFENCE (1800 333 362).\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- An employer does not have to pay an employee while they are absent on defence service (see subsection 33(1) (a) of the\nDRS(P) Act\n), subject to the conditions set out in subsection 33(2) of the DRS(P)\nAct\n.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- It should be noted that defence service (of any kind) by a Reserve member is not considered to be ‘employment’ or ‘secondary employment’, rather it is ‘service to the Crown.’ As set out in sections 18, 19 and 20 of the\nDefence Act 1903\n, members in the Navy, Army and Air Force are appointees to those positions, which is a different legal relationship than employment.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- For information about the Scheme,\nemployers may contact 1800 DEFENCE (1800 333 362) during business hours or refer to the Australian Defence Force\nReserves and Employer Support\nADF Unit point of contact\nEmployers may contact the ADF Unit if the absence of an employee to render ADF Reserve Service will cause significant\nand serious impact to the business or organisation.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- Reserve members should:\nmake sure that their employer and/or educational institution knows they are a Reserve member and what commitments are involved\nconsider the impact their absence on defence service might have on their employer’s business/organisation and/or on their studies\nconsult with and where possible, provide their employer and/or educational institution with a 6–12 month plan of their intended defence service, including any training commitments\nprovide their employer and/or educational institution with as much notice as possible, of  when they are required to render defence service\nprovide written notification (e.g. a completed\nAE 380 – Tri-Service Notice of ADF Reserve Service\n)\nbefore and after rendering defence service\neffectively manage long or repeated periods of defence service, and\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- If an employer has concerns that the absence of a Reserve member will cause\nserious and significant\nimpact to the business/organisation, employers may contact and speak with the Reserve member’s ADF unit in an attempt to resolve the issue.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n\n## Corporate Values and Operating Culture\n\n- [pages 1,2,3]\n[Page 1]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions\nFields marked with * are mandatory, and must be completed before signing or submission.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- On this occasion, your point of contact is:\nName * Appointment *\nPhone number (daytime contact) * Mobile number Email address\nReserve Service Authorising Officer\nThis notification authorised by:\nName * Rank or title Employee ID\nAppointment Phone number Mobile number Date\nSignature\nSignature *\nDefending Australia and its National Interests\n20 Mar 23, 13:13:57 www.defence.gov.au\nAE380 - Page 1 of 3 1.10.1\nOFFICIAL\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- [Page 3]\nOFFICIAL\nAE380 Tri-Service Notice of ADF Reserve Service\nRevised 19 Oct 22\nInstructions for completion\nPurpose\nThe AE 380 - Tri-Service Notice of ADF Reserve Service provides ADF Reserve members, their employers and educational\ninstitutions with written notification of their ADF Reserve service requirements.\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)`\n- It includes a broad range of service including, but not limited to: training, initial employment (IET), specialist, trade, professional development, professional military education (PME), promotion courses, exercises, operational service, service as a result of call out, representational duties, continuous full-time service CFTS (also known as Service Option C or SERVOP C), voluntary unpaid service (VUS), Defence-approved medical appointments.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- If subsequently required, the concern can be referred to the Employer Support and Service Protection (ESSP) team through 1800 DEFENCE (1800 333 362).\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- An employer does not have to pay an employee while they are absent on defence service (see subsection 33(1) (a) of the\nDRS(P) Act\n), subject to the conditions set out in subsection 33(2) of the DRS(P)\nAct\n.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n- It should be noted that defence service (of any kind) by a Reserve member is not considered to be ‘employment’ or ‘secondary employment’, rather it is ‘service to the Crown.’ As set out in sections 18, 19 and 20 of the\nDefence Act 1903\n, members in the Navy, Army and Air Force are appointees to those positions, which is a different legal relationship than employment.\n Source: `pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.reserveemployersupport.gov.au/about-us/\n- `pages/contact.html` - pages - https://www.reserveemployersupport.gov.au/contact-us/\n- `pages/homepage.html` - pages - https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/\n- `pages/news-latest.html` - pages - https://www.reserveemployersupport.gov.au/news-and-events/\n- `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf` - other-pdfs - https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Office of Reserve Service Protection - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:05:45.338095+00:00\n**Entity ID**: B-002287\n**Jurisdiction**: Commonwealth\n**Portfolio**: Defence\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 5\n- Unique legislation references found: 3\n\n| Type | Count |\n|---|---:|\n| Act | 3 |\n\n## Legislation References\n\n### Defence Reserve Service (Protection) Act 2001\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Defence+Reserve+Service+%28Protection%29+Act+2001\n\n**Sources**:\n- `pages/homepage.html`\n- `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pages.jsonl`\n\n**Evidence contexts**:\n- Reserve service protection - ADF Reserves and Employer Support\n\nHome\n/\nReservists\n/\nReserve service protection\nLast update: Tuesday, 18 November 2025\nYour browser does not support HTML5 video.\nThe\nDefence Reserve Service (Protection) Act 2001\n(DRS(P) Act)\nprotects Reserve members undertaking various forms of defence service.\nThe DRS(P) Act makes it unlawful for an employer to discriminate against, disadvantage, hinder, prevent or dismiss an employee or prospective employee for rendering defence se\n Source: `pages/homepage.html`\n- hment)\nMember details\nName * Rank or title * Employee ID *\nEXAMPLE\nService ADF unit\nADF reserve service details\nStart date (first day of service) * End date (last day of service) * Purpose of Reserve service *\nEmployer obligations\nThe Defence Reserve Service (Protection) Act 2001 provides employment, partnership and education protection for\nreservists and makes it unlawful for an employer to hinder or prevent an employee from rendering ADF Reserve Service.\nEmployer Support Payment (ESP) Scheme\nEmployers may be eligible to receive fina\n Source: `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pages.jsonl`\n\n### Fair Work Act 2009\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Fair+Work+Act+2009\n\n**Sources**:\n- `pages/homepage.html`\n\n**Evidence contexts**:\n- ce service (see subsection 25(3) of the\nDRS(P) Act\n).\nIf applicable, requests from Reserve members to use accrued leave entitlements to render defence service should be considered in accordance with the employer’s normal leave policy and the provisions of the\nFair Work Act 2009\n.\nShould the employer’s leave policies and the Fair Work Act support the refusal of such a request to use accrued leave, it is important to note that the employer is still obliged to release the employee to render defence Service (see section 26 of the\nDRS(P)\n Source: `pages/homepage.html`\n\n### Work Health and Safety Act 2011\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Work+Health+and+Safety+Act+2011\n\n**Sources**:\n- `pages/homepage.html`\n\n**Evidence contexts**:\n- t\nit is still the decision of the civilian employer to approve your sick/personal/carer’s leave; and your ADF commander to determine if they require you to render reserve service.\nBoth you and your civilian employer and the ADF have responsibilities under the Work Health and Safety Act 2011, to take reasonable care for your health and safety, and that of other workers. So it is important that both your civilian employer and your ADF unit are advised of your particular circumstances if you plan to render reserve service while on these types of le\n Source: `pages/homepage.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Part A - Notified ADF Reserve service\nThe following member of the Australian Defence Force Reserves is to render ADF Reserve Service for the following period\n(including time required to travel to and from the relevant ADF ship / unit / establishment)\nMember details\nName * Rank or title * Employee ID *\nEXAMPLE\nService ADF unit\nADF reserve service details\nStart date (first day of service) * End date (last day of service) * Purpose of Reserve service *\nEmployer obligations\nThe Defence Reserve Service (Protection) Act 2001 provides employment, partnership and education protection for\nreservists and makes it unlawful for an employer to hinder or prevent an employee from rendering ADF Reserve Service.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Part A - Notified ADF Reserve service\nThe following member of the Australian Defence Force Reserves is to render ADF Reserve Service for the following period\n(including time required to travel to and from the relevant ADF ship / unit / establishment)\nMember details\nName * Rank or title * Employee ID *\nEXAMPLE\nService ADF unit\nADF reserve service details\nStart date (first day of service) * End date (last day of service) * Purpose of Reserve service *\nEmployer obligations\nThe Defence Reserve Service (Protection) Act 2001 provides employment, partnership and education protection for\nreservists and makes it unlawful for an employer to hinder or prevent an employee from rendering ADF Reserve Service.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf (https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Reasonable adjustments could involve any of the following:\n38 (3)\nnot failing the member; (e.g. fail the subject or have ‘fail’ recorded against ‘record of studies’);\nrecognising assessment or practical work undertaken by the member before starting to render defence service;\nallowing the member to defer undertaking or completing assessment or practical work;\nrefunding or crediting fees paid by or for the member. (e.g. not be financially disadvantaged with lost fees or HECS fees)\n38 (4) An adjustment is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the body administering the education institution. e.g.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Reserve members should:\nmake sure that their employer and/or educational institution knows they are a Reserve member and what commitments are involved\nconsider the impact their absence on defence service might have on their employer’s business/organisation and/or on their studies\nconsult with and where possible, provide their employer and/or educational institution with a 6–12 month plan of their intended defence service, including any training commitments\nprovide their employer and/or educational institution with as much notice as possible, of  when they are required to render defence service\nprovide written notification (e.g. a completed\nAE 380 – Tri-Service Notice of ADF Reserve Service\n)\nbefore and after rendering defence service\neffectively manage long or repeated periods of defence service, and", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Reserve members should:\nmake sure that their employer and/or educational institution knows they are a Reserve member and what commitments are involved\nconsider the impact their absence on defence service might have on their employer’s business/organisation and/or on their studies\nconsult with and where possible, provide their employer and/or educational institution with a 6–12 month plan of their intended defence service, including any training commitments\nprovide their employer and/or educational institution with as much notice as possible, of  when they are required to render defence service\nprovide written notification (e.g. a completed\nAE 380 – Tri-Service Notice of ADF Reserve Service\n)\nbefore and after rendering defence service\neffectively manage long or repeated periods of defence service, and", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "The\nDRS(P) Act\ndoes not address this issue, and the issue is not always addressed within a member’s civilian conditions of employment.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "The\nDRS(P) Act\ndoes not address this issue, and the issue is not always addressed within a member’s civilian conditions of employment.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Rehabilitation/worker’s compensation related) for their civilian employer, that allows for agreed/approved work within their Reserve capacity (In the event that a Return to Work Plan/medical evidence allows for the employee to render reserve service, the employee should share that part of the plan/medical evidence with their Commander/manager, so that appropriate risk assessment and mitigation is put in place, and any conditions attaching to the proposed Return to Work Plan/medical certificate can be met)\nIs accessing personal/carer’s leave for caring purposes - if the defence service is being rendered at a time outside their normal civilian working hours, and someone else is available to provide the care.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002287", "entity_name": "Office of Reserve Service Protection", "folder_name": "Office-of-Reserve-Service-Protection", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Rehabilitation/worker’s compensation related) for their civilian employer, that allows for agreed/approved work within their Reserve capacity (In the event that a Return to Work Plan/medical evidence allows for the employee to render reserve service, the employee should share that part of the plan/medical evidence with their Commander/manager, so that appropriate risk assessment and mitigation is put in place, and any conditions attaching to the proposed Return to Work Plan/medical certificate can be met)\nIs accessing personal/carer’s leave for caring purposes - if the defence service is being rendered at a time outside their normal civilian working hours, and someone else is available to provide the care.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/homepage.html (https://www.reserveemployersupport.gov.au/reservists/reserve-service-protection/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": null, "url": "https://www.reserveemployersupport.gov.au/media/f0ab13oy/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf", "file": "other-pdfs/tri-service-notice-of-adf-reserve-service-form-ae380-example.pdf", "bytes": 987223, "link_text": "AE380 Tri-Service Notice of ADF Service form" } ], "_meta": { "snapshot_built_at": 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