{ "entity_id": "S-QLD-033", "folder": "Office-of-the-Information-Commissioner", "name": "Office of the Information Commissioner", "type": "Independent Statutory Authority", "jurisdiction": "QLD", "portfolio": "", "website": "https://www.oic.qld.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 4, "n_kpi_results": 0, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Advancing Queensland's Priorities and making government services easier to use", "official_site_url": "https://www.oic.qld.gov.au/", "source_documents": [], "purpose": null, "vision": null, "strategic_priorities": [ { "title": "Advancing Queensland's Priorities and making government services easier to use", "description": "Advancing Queensland's Priorities and making government services easier to use", "source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "source_page": 1, "source_deep_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf#page=1" } ], "values": [ { "name": "Transparency", "description": "", "source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "source_page": null }, { "name": "Accountability", "description": "", "source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "source_page": null }, { "name": "Trust", "description": "", "source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Effective administrative access to information", "description": "The community should be able to access government-held information quickly and easily as a matter of course, unless there is a good reason for government agencies to safeguard the information.", "activities": [ "Updating and clarifying policies and procedures", "Developing an updated program of targeted accessible training", "Establishing a regional office information officer network", "Promoting administrative access to the community" ], "source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "source_page": 1, "source_deep_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf#page=1" } ], "performance_measures": [ { "code": "PO1", "measure": "Updated policies and procedures", "target": "Complete by 31/05/2023", "latest_result": "", "status": "", "target_source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "target_source_page": 30, "result_source_url": "", "result_source_page": null }, { "code": "PO2", "measure": "Educational material creation", "target": "Complete by 31/03/2023", "latest_result": "", "status": "", "target_source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "target_source_page": 31, "result_source_url": "", "result_source_page": null }, { "code": "PO3", "measure": "Regional information officer network establishment", "target": "Complete by 31/03/2023", "latest_result": "", "status": "", "target_source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "target_source_page": 32, "result_source_url": "", "result_source_page": null }, { "code": "PO4", "measure": "Promotion of administrative access", "target": "Complete by 31/01/2023", "latest_result": "", "status": "", "target_source_url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "target_source_page": 33, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "Advancing Queensland's Priorities and making government services easier to use" ], "watch_terms": [ "Updated policies and procedures", "Educational material creation", "Regional information officer network establishment", "Promotion of administrative access" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Office of the Information Commissioner — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)\n\n## Government priorities for this department\n\n- Advancing Queensland's Priorities and making government services easier to use [[CP p.1](https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf#page=1)]\n\n## Outcomes\n\n### Outcome 1: Effective administrative access to information\nThe community should be able to access government-held information quickly and easily as a matter of course, unless there is a good reason for government agencies to safeguard the information. [[CP p.1](https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf#page=1)]\n\n**Key activities:**\n- Updating and clarifying policies and procedures\n- Developing an updated program of targeted accessible training\n- Establishing a regional office information officer network\n- Promoting administrative access to the community\n\n## Values and principles\n\n_None_\n\n- Transparency\n- Accountability\n- Trust\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| PO1 | Updated policies and procedures | Complete by 31/05/2023 | [CP p.30](https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf#page=30) |\n| PO2 | Educational material creation | Complete by 31/03/2023 | [CP p.31](https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf#page=31) |\n| PO3 | Regional information officer network establishment | Complete by 31/03/2023 | [CP p.32](https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf#page=32) |\n| PO4 | Promotion of administrative access | Complete by 31/01/2023 | [CP p.33](https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf#page=33) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Office of the Information Commissioner - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:51:27.906040+00:00\n**Entity ID**: S-QLD-033\n**Entity type**: Independent Statutory Authority\n**Jurisdiction**: QLD\n**Portfolio**: \n**Website**: https://www.oic.qld.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 2 |\n| pages | 12 |\n| reviews | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- 9 Strategic plan 2021-25, Department of Education, objective ‘Every student succeeding’, page 2, available on\navailable on https://qed.qld.gov.au/ Consistent with its obligations under the Education (General Provisions) Act\n2006.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- 2 for 2021-22\nAssociation of Information Access Commissioners Communique\nAudit of administrative access to medical records held in hospital and health services\nMinimising Personal Information Held: Reducing the risk of privacy breaches\nFollow-up audit on Publishing information about waste management\nMore results: 1\n2\n3\n4\nSkip To Top\nSite footer\nCultural acknowledgement\nWe pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy.\n Source: `pages/media-releases-index.html (https://www.oic.qld.gov.au/publications/media-releases)`\n- In summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff and promote administrative access arrangements within\nthe community – Recommendations 3 and 5\n provide guidance and support to regional offices on administrative access –\nRecommendation 4.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n\n### Role and Functions\n\n- Privacy Awareness Week 2026 is here\nMay 5, 2026 - 9:52am\nPrivacy Awareness Week (PAW) is being celebrated around the country this week and provides the perfect opportunity for everyone to find out about their privacy rights or, if public sector staff, their responsibilities.\n Source: `pages/news-latest.html (https://www.oic.qld.gov.au/about/news)`\n- Clear, up-to-date policies, procedures and guidelines are necessary for establishing\nprocesses and protocols that:\n assist staff in understanding their roles and responsibilities in the administrative\nrelease of information\n create confidence in staff releasing information administratively\n increase agency responsiveness to requests for school information and documents\n ensure the public understands how administrative access works in the\nDepartment.9\n9 Administrative release of information guideline (2 August 2022): Office of the Information Commissioner www.oic.qld.gov.au\nOffice of the Information Commissioner\n13\nReport No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 2 for 2021-22\nAssociation of Information Access Commissioners Communique\nAudit of administrative access to medical records held in hospital and health services\nMinimising Personal Information Held: Reducing the risk of privacy breaches\nFollow-up audit on Publishing information about waste management\nMore results: 1\n2\n3\n4\nSkip To Top\nSite footer\nCultural acknowledgement\nWe pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy.\n Source: `pages/media-releases-index.html (https://www.oic.qld.gov.au/publications/media-releases)`\n- In summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff and promote administrative access arrangements within\nthe community – Recommendations 3 and 5\n provide guidance and support to regional offices on administrative access –\nRecommendation 4.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [Page 25]\n4 Promoting administrative access to information\nin schools and the community\n(Recommendations 3 and 5)\n4.1 Introduction\nRecommendations 3 and 5 in our 2021-22 audit report concern the Department providing\naccessible and targeted training to Department staff on its administrative access\narrangements and promoting administrative access to information within the community.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n\n### Strategic Priorities\n\n- Know your responsibilities\nInformation for\nBeginning navigation for Information for section\nCommunity members\nGovernment\nLocal Government\nRight to information officers\nInformation privacy officers\nLegal practitioners\nMedia\nStudents and researchers\nAbout\nBeginning navigation for About section\nOur organisation\nRight to information\nPrivacy\nLegislation\nEmployment\nNews\nOnline services\nContact us\nConnect with us\nEnd top level navigation links\nPublications\nStart second level navigation links\nSelf-assessment tools\nEnd navigation for Self-assessment tools section\nBrochures and marketing material\nEnd navigation for Brochures and marketing material section\nCase studies\nEnd navigation for Case studies section\nDatasets\nEnd navigation for Datasets section\nMedia releases\nEnd navigation for Media releases section\nPolicies\nEnd navigation for Policies section\nPrivacy case notes\n Source: `pages/media-releases-index__05.html (https://www.oic.qld.gov.au/publications/media-releases?result_8333_result_page=4)`\n- 2 for 2021-22\nAssociation of Information Access Commissioners Communique\nAudit of administrative access to medical records held in hospital and health services\nMinimising Personal Information Held: Reducing the risk of privacy breaches\nFollow-up audit on Publishing information about waste management\nMore results: 1\n2\n3\n4\nSkip To Top\nSite footer\nCultural acknowledgement\nWe pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy.\n Source: `pages/media-releases-index.html (https://www.oic.qld.gov.au/publications/media-releases)`\n- In summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff and promote administrative access arrangements within\nthe community – Recommendations 3 and 5\n provide guidance and support to regional offices on administrative access –\nRecommendation 4.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [Page 25]\n4 Promoting administrative access to information\nin schools and the community\n(Recommendations 3 and 5)\n4.1 Introduction\nRecommendations 3 and 5 in our 2021-22 audit report concern the Department providing\naccessible and targeted training to Department staff on its administrative access\narrangements and promoting administrative access to information within the community.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- South East 1 1\nTOTAL 19 10\nCentral office staff, network coordinators 24\nTOTAL IAO NETWORK MEMBERS 34\nSource: Contact list – Information Access Officer Network – Department of Education (at 30 September 2024)\nOffice of the Information Commissioner\n27\nReport No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Privacy Awareness Week 2026 is here\nMay 5, 2026 - 9:52am\nPrivacy Awareness Week (PAW) is being celebrated around the country this week and provides the perfect opportunity for everyone to find out about their privacy rights or, if public sector staff, their responsibilities.\n Source: `pages/news-latest.html (https://www.oic.qld.gov.au/about/news)`\n- Clear, up-to-date policies, procedures and guidelines are necessary for establishing\nprocesses and protocols that:\n assist staff in understanding their roles and responsibilities in the administrative\nrelease of information\n create confidence in staff releasing information administratively\n increase agency responsiveness to requests for school information and documents\n ensure the public understands how administrative access works in the\nDepartment.9\n9 Administrative release of information guideline (2 August 2022): Office of the Information Commissioner www.oic.qld.gov.au\nOffice of the Information Commissioner\n13\nReport No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [pages 1,2,3,5,7]\n[Page 1]\nOffice of the Information Commissioner\nQueensland\nAdministrative access to information\nHow the Department of Education manages access to\ndocuments held in schools\nReport No.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- Copies of this report are available on our website at www.oic.qld.gov.au and further\ncopies are available on request to:\nOffice of the Information Commissioner\nLevel 7, 133 Mary Street, Brisbane, Qld 4000\nPO Box 10143, Adelaide Street, Brisbane, Qld 4000\nPhone 07 3234 7373 or Freecall 1800 OIC QLD (1800 642 753)\nEmail administration@oic.qld.gov.au\nWeb www.oic.qld.gov.au\nISBN: 978-0-6489306-4-8\n~ E)\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- [pages 7,8,9,10]\nAs a result, they have developed\ntheir own practices to respond to requests for information.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- 2 for 2021-22\nAssociation of Information Access Commissioners Communique\nAudit of administrative access to medical records held in hospital and health services\nMinimising Personal Information Held: Reducing the risk of privacy breaches\nFollow-up audit on Publishing information about waste management\nMore results: 1\n2\n3\n4\nSkip To Top\nSite footer\nCultural acknowledgement\nWe pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy.\n Source: `pages/media-releases-index.html (https://www.oic.qld.gov.au/publications/media-releases)`\n- In summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff and promote administrative access arrangements within\nthe community – Recommendations 3 and 5\n provide guidance and support to regional offices on administrative access –\nRecommendation 4.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [Page 25]\n4 Promoting administrative access to information\nin schools and the community\n(Recommendations 3 and 5)\n4.1 Introduction\nRecommendations 3 and 5 in our 2021-22 audit report concern the Department providing\naccessible and targeted training to Department staff on its administrative access\narrangements and promoting administrative access to information within the community.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- South East 1 1\nTOTAL 19 10\nCentral office staff, network coordinators 24\nTOTAL IAO NETWORK MEMBERS 34\nSource: Contact list – Information Access Officer Network – Department of Education (at 30 September 2024)\nOffice of the Information Commissioner\n27\nReport No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Privacy Awareness Week 2026 is here\nMay 5, 2026 - 9:52am\nPrivacy Awareness Week (PAW) is being celebrated around the country this week and provides the perfect opportunity for everyone to find out about their privacy rights or, if public sector staff, their responsibilities.\n Source: `pages/news-latest.html (https://www.oic.qld.gov.au/about/news)`\n- Clear, up-to-date policies, procedures and guidelines are necessary for establishing\nprocesses and protocols that:\n assist staff in understanding their roles and responsibilities in the administrative\nrelease of information\n create confidence in staff releasing information administratively\n increase agency responsiveness to requests for school information and documents\n ensure the public understands how administrative access works in the\nDepartment.9\n9 Administrative release of information guideline (2 August 2022): Office of the Information Commissioner www.oic.qld.gov.au\nOffice of the Information Commissioner\n13\nReport No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [pages 1,2,3,5,7]\n[Page 1]\nOffice of the Information Commissioner\nQueensland\nAdministrative access to information\nHow the Department of Education manages access to\ndocuments held in schools\nReport No.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- Copies of this report are available on our website at www.oic.qld.gov.au and further\ncopies are available on request to:\nOffice of the Information Commissioner\nLevel 7, 133 Mary Street, Brisbane, Qld 4000\nPO Box 10143, Adelaide Street, Brisbane, Qld 4000\nPhone 07 3234 7373 or Freecall 1800 OIC QLD (1800 642 753)\nEmail administration@oic.qld.gov.au\nWeb www.oic.qld.gov.au\nISBN: 978-0-6489306-4-8\n~ E)\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- Recommendations\nWe recommend that within 12 months, the department supports its administrative\naccess arrangement with\n1. clear and up-to-date draft policies and procedures that are easy to find and use,\nand adaptable to different circumstances\n2. clarity about what information regions and schools can make available routinely\nand who is authorised to release it\n3. an updated program of targeted accessible training\n4. a regional office information officer network that can\na. promote consistency across regional offices\nb. raise awareness of access to information\nc. improve the quality of regional office advice and assistance\nd. be a pathway for feedback to central office to continuously improve\ndepartmental policies and procedures\n5. promotion so that the community is aware it can seek access to student and\nnon-student information and knows how to do so.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- [pages 10,11,12,13,14]\ny\nand who is authorised to release it\n3. an updated program of targeted accessible training\n4. a regional office information officer network that can\na. promote consistency across regional offices\nb. raise awareness of access to information\nc. improve the quality of regional office advice and assistance\nd. be a pathway for feedback to central office to continuously improve\ndepartmental policies and procedures\n5. promotion so that the community is aware it can seek access to student and\nnon-student information and knows how to do so.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- In 2020-21, it supported\nover 575,000 students in 1254 schools across the state.5 As of 30 June 2021, the\ndepartment employed over 95,000 people.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- The department publishes information online, for example, details about\nindividual schools and state-wide education statistics.8\n5 Schools Directory and 2020-2021 Annual Report, Department of Education, page 9, available on\nhttps://qed.qld.gov.au/\n6 2020-2021 Annual Report, Department of Education, page 7 available on https://qed.qld.gov.au/\n7 Consistent with the Preamble to the Right to Information Act 2009.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| 94 per cent | As at 30 June 2024, the Department had over 76,000 full-time\nequivalent employees, of which about 94 per cent are based in schools.6 A total of 568,129\nstudents were enrolled in Queensland state schools as of August 2024.7\nThe Department has 19 regional offices in its eight regions throughout Queensland –\nCentral Queensland, Darling Downs South West, Far North Queensland, Metropolitan\nNorth, Metropolitan South, North Coast, North Queensland and S | `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)` |\n\n## Key Achievements\n\n- Figure 2 summarises the Department’s progress\nFigure 2\nImplementation status of recommendations from 2021-22 audit\nTotal Status\nFully Partially In Limited Unable to\nimplemented implemented progress progress assess\nUpdating and\nimproving\n3 3\npolicies and\nprocedures\nPromoting\naccess to 2 1 1\ninformation\nGuiding and\nsupporting the 1 1\nregions\nTOTAL 6 0 0 4 1 1\nSource: Office of the Information Commissioner, March 2025\nOffice of the Information Commissioner\n10\nReport No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Know your responsibilities\nInformation for\nBeginning navigation for Information for section\nCommunity members\nGovernment\nLocal Government\nRight to information officers\nInformation privacy officers\nLegal practitioners\nMedia\nStudents and researchers\nAbout\nBeginning navigation for About section\nOur organisation\nRight to information\nPrivacy\nLegislation\nEmployment\nNews\nOnline services\nContact us\nConnect with us\nEnd top level navigation links\nPublications\nStart second level navigation links\nSelf-assessment tools\nEnd navigation for Self-assessment tools section\nBrochures and marketing material\nEnd navigation for Brochures and marketing material section\nCase studies\nEnd navigation for Case studies section\nDatasets\nEnd navigation for Datasets section\nMedia releases\nEnd navigation for Media releases section\nPolicies\nEnd navigation for Policies section\nPrivacy case notes\n Source: `pages/media-releases-index.html (https://www.oic.qld.gov.au/publications/media-releases)`\n- Published on\nOffice of the Information Commissioner Queensland\n(\nhttps://www.oic.qld.gov.au\n)\nHome\nPublications\n>\nMedia releases\nPrint\nMedia releases\nMedia releases\nPrivacy Awareness Week highlights opportunity to make smarter choices around technology\nReview report – ‘Camera surveillance through the privacy lens: Local government use of camera surveillance in public spaces and privacy impact assessments’\nReview finds the Queensland Police Service did not take reasonable steps to protect domestic violence victims’ personal information from offenders\nProgress made, but more to do: Information Commissioner’s follow-up audit highlights privacy training improvements and gaps\nInformation Commissioner calls on public sector leaders to commit to continuous improvement following audit into agency responses to information requests\n Source: `pages/media-releases-index__01.html (https://www.oic.qld.gov.au/publications/media-releases?SQ_DESIGN_NAME=print)`\n- [pages 1,2,3,4,5,6,7]\n[Page 1]\nOffice of the Information Commissioner\nQueensland\nAdministrative access to documents\nheld in public schools\nHow the Department of Education\nimplemented our recommendations\nFollow-up audit on Report No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 7\n2.1 2021-22 audit 7\n2.2 Interim progress report 9\n2.3 2024-25 follow-up audit 9\n3 Updating and improving administrative access policies and\nprocedures (Recommendations 1, 2 and 6) .............................................................\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 2.3 2024-25 follow-up audit\nIn June 2024, we commenced a follow-up audit under section 131 of the RTI Act to assess\nwhat progress the Department had made in implementing the six recommendations in our\n2021-22 audit report.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- We assessed:\n Recommendations 1, 2, 3 and 6 as ‘In progress’\n Recommendation 5 as the subject of limited progress, and\n Recommendation 4 as not possible to assess its progress.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [Page 17]\nChapters 3, 4 and 5 of this report present our findings on the Department’s progress to\nimplement the six recommendations under the following themes:\n Updating and improving administrative access policies and procedures –\nRecommendations 1, 2 and 6\n Promoting administrative access arrangements within schools and the\ncommunity – Recommendations 3 and 5\n Guiding and supporting regional offices on administrative access –\nRecommendation 4.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 2 for 2021-22\nAssociation of Information Access Commissioners Communique\nAudit of administrative access to medical records held in hospital and health services\nMinimising Personal Information Held: Reducing the risk of privacy breaches\nFollow-up audit on Publishing information about waste management\nMore results: 1\n2\n3\n4\nSkip To Top\nSite footer\nCultural acknowledgement\nWe pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy.\n Source: `pages/media-releases-index.html (https://www.oic.qld.gov.au/publications/media-releases)`\n- 2 for 2021-22\nThe Queensland Information Commissioner’s report was tabled in Parliament today (29 April 2025)\n, ‘Administrative access to documents held in public schools: How the Department of Education implemented our recommendations: Follow-up audit on Report No.\n Source: `pages/media-releases-index__02.html (https://www.oic.qld.gov.au/information-for/media/administrative-access-to-documents-held-in-public-schools-how-the-department-of-education-implemented-our-recommendations-follow-up-audit-on-report-no.-2-for-2021-22)`\n- 2 for 2021-22\n.’\nThe report presents the results of the follow-up audit about Department of Education’s (Department) progress in implementing the recommendations from the\n2021-2022 audit\nabout administrative access to documents held in schools.\n Source: `pages/media-releases-index__02.html (https://www.oic.qld.gov.au/information-for/media/administrative-access-to-documents-held-in-public-schools-how-the-department-of-education-implemented-our-recommendations-follow-up-audit-on-report-no.-2-for-2021-22)`\n- In summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff and promote administrative access arrangements within\nthe community – Recommendations 3 and 5\n provide guidance and support to regional offices on administrative access –\nRecommendation 4.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- 2 for 2021-22\nAssociation of Information Access Commissioners Communique\nAudit of administrative access to medical records held in hospital and health services\nMinimising Personal Information Held: Reducing the risk of privacy breaches\nFollow-up audit on Publishing information about waste management\nMore results: 1\n2\n3\n4\nSkip To Top\nSite footer\nCultural acknowledgement\nWe pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy.\n Source: `pages/media-releases-index.html (https://www.oic.qld.gov.au/publications/media-releases)`\n- In summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff and promote administrative access arrangements within\nthe community – Recommendations 3 and 5\n provide guidance and support to regional offices on administrative access –\nRecommendation 4.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [Page 25]\n4 Promoting administrative access to information\nin schools and the community\n(Recommendations 3 and 5)\n4.1 Introduction\nRecommendations 3 and 5 in our 2021-22 audit report concern the Department providing\naccessible and targeted training to Department staff on its administrative access\narrangements and promoting administrative access to information within the community.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [pages 1,2,3,4,5,6,7]\n[Page 1]\nOffice of the Information Commissioner\nQueensland\nAdministrative access to documents\nheld in public schools\nHow the Department of Education\nimplemented our recommendations\nFollow-up audit on Report No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 7\n2.1 2021-22 audit 7\n2.2 Interim progress report 9\n2.3 2024-25 follow-up audit 9\n3 Updating and improving administrative access policies and\nprocedures (Recommendations 1, 2 and 6) .............................................................\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 13\n3.1 Introduction 13\n3.2 Follow-up audit results and conclusions 14\n4 Promoting administrative access to information in schools and the\ncommunity (Recommendations 3 and 5) ..................................................................\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 19\n4.1 Introduction 19\n4.2 Follow-up audit results and conclusions 19\n5 Guiding and supporting regional offices on administrative access\n(Recommendation 4) ...................................................................................................\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 2.3 2024-25 follow-up audit\nIn June 2024, we commenced a follow-up audit under section 131 of the RTI Act to assess\nwhat progress the Department had made in implementing the six recommendations in our\n2021-22 audit report.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Figure 2 summarises the Department’s progress\nFigure 2\nImplementation status of recommendations from 2021-22 audit\nTotal Status\nFully Partially In Limited Unable to\nimplemented implemented progress progress assess\nUpdating and\nimproving\n3 3\npolicies and\nprocedures\nPromoting\naccess to 2 1 1\ninformation\nGuiding and\nsupporting the 1 1\nregions\nTOTAL 6 0 0 4 1 1\nSource: Office of the Information Commissioner, March 2025\nOffice of the Information Commissioner\n10\nReport No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [Page 19]\n3 Updating and improving administrative access\npolicies and procedures\n(Recommendations 1, 2 and 6)\n3.1 Introduction\nRecommendations 1, 2 and 6 in our 2021-22 audit report concern the Department’s policies\nand procedures to support its administrative access arrangements.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 2 for 2021-22\nThe Queensland Information Commissioner’s report was tabled in Parliament today (29 April 2025)\n, ‘Administrative access to documents held in public schools: How the Department of Education implemented our recommendations: Follow-up audit on Report No.\n Source: `pages/media-releases-index__02.html (https://www.oic.qld.gov.au/information-for/media/administrative-access-to-documents-held-in-public-schools-how-the-department-of-education-implemented-our-recommendations-follow-up-audit-on-report-no.-2-for-2021-22)`\n- 2 for 2021-22\n.’\nThe report presents the results of the follow-up audit about Department of Education’s (Department) progress in implementing the recommendations from the\n2021-2022 audit\nabout administrative access to documents held in schools.\n Source: `pages/media-releases-index__02.html (https://www.oic.qld.gov.au/information-for/media/administrative-access-to-documents-held-in-public-schools-how-the-department-of-education-implemented-our-recommendations-follow-up-audit-on-report-no.-2-for-2021-22)`\n- Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Figure 3\nImplementation status of recommendations\nconcerning policies and procedures\nOur 2021-22 audit report recommended the Department: Status\nRecommendation 1 within 12 months, supports its administrative access In progress\narrangement with clear and up-to-date draft policies\nand procedures that are easy to find and use, and\nadaptable to different circumstances.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n\n## Corporate Values and Operating Culture\n\n- An\nindependent review of the department’s service delivery model in 2013 found:\na need for greater alignment and consistency across the department,\nand more collaboration and sharing of practice.11\nThe department developed a new operating model in 2014, defining the role of central\noffice in its Regional Operating Framework [at page 4]:\ncentral office is responsible for policy development, planning and\nsystem performance, funding and purchasing, and consistent statewide\ndelivery of corporate services.\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf)`\n- H45 and WorkCover Queensland [2026] QICmr 57 (8 April 2026)\nN12 and WorkCover Queensland [2026] QICmr 56 (7 April 2026)\nR31 and Queensland Police Service [2026] QICmr 55 (2 April 2...\n Source: `pages/homepage.html (https://www.oic.qld.gov.au/)`\n- [Page 3]\n111 1\n1 111 Office of the Information Commissioner\nQueensland\nApril 2025\nMr Martin Hunt MP\nChair\nJustice, Integrity and Community Safety Committee\nParliament House\nGeorge Street\nBrisbane QLD 4000\nDear Chair,\nTabling of Report No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- 2 for 2021-22\nAssociation of Information Access Commissioners Communique\nAudit of administrative access to medical records held in hospital and health services\nMinimising Personal Information Held: Reducing the risk of privacy breaches\nFollow-up audit on Publishing information about waste management\nMore results: 1\n2\n3\n4\nSkip To Top\nSite footer\nCultural acknowledgement\nWe pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy.\n Source: `pages/media-releases-index.html (https://www.oic.qld.gov.au/publications/media-releases)`\n- In summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff and promote administrative access arrangements within\nthe community – Recommendations 3 and 5\n provide guidance and support to regional offices on administrative access –\nRecommendation 4.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- [Page 25]\n4 Promoting administrative access to information\nin schools and the community\n(Recommendations 3 and 5)\n4.1 Introduction\nRecommendations 3 and 5 in our 2021-22 audit report concern the Department providing\naccessible and targeted training to Department staff on its administrative access\narrangements and promoting administrative access to information within the community.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n- South East 1 1\nTOTAL 19 10\nCentral office staff, network coordinators 24\nTOTAL IAO NETWORK MEMBERS 34\nSource: Contact list – Information Access Officer Network – Department of Education (at 30 September 2024)\nOffice of the Information Commissioner\n27\nReport No.\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `reviews/admin-access-dept-education-final-report-to-parliament.pdf` - reviews - https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf\n- `pages/about.html` - pages - https://www.oic.qld.gov.au/about/contact-us\n- `pages/homepage.html` - pages - https://www.oic.qld.gov.au/\n- `pages/media-releases-index.html` - pages - https://www.oic.qld.gov.au/publications/media-releases\n- `pages/media-releases-index__00.html` - pages - https://www.oic.qld.gov.au/publications/media-releases\n- `pages/media-releases-index__01.html` - pages - https://www.oic.qld.gov.au/publications/media-releases?SQ_DESIGN_NAME=print\n- `pages/media-releases-index__02.html` - pages - https://www.oic.qld.gov.au/information-for/media/administrative-access-to-documents-held-in-public-schools-how-the-department-of-education-implemented-our-recommendations-follow-up-audit-on-report-no.-2-for-2021-22\n- `pages/media-releases-index__03.html` - pages - https://www.oic.qld.gov.au/publications/media-releases?result_8333_result_page=2\n- `pages/media-releases-index__04.html` - pages - https://www.oic.qld.gov.au/publications/media-releases?result_8333_result_page=3\n- `pages/media-releases-index__05.html` - pages - https://www.oic.qld.gov.au/publications/media-releases?result_8333_result_page=4\n- `pages/news-latest.html` - pages - https://www.oic.qld.gov.au/about/news\n- `pages/publications-index.html` - pages - https://www.oic.qld.gov.au/publications\n- `pages/structure.html` - pages - https://www.oic.qld.gov.au/about/our-organisation\n- `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf` - other-pdfs - https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf\n- `other-pdfs/OIC-Organisation-Chart-April-2026.pdf` - other-pdfs - https://www.oic.qld.gov.au/__data/assets/pdf_file/0019/7714/OIC-Organisation-Chart-April-2026.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Office of the Information Commissioner - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:36:54.843264+00:00\n**Entity ID**: S-QLD-033\n**Jurisdiction**: Queensland\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 15\n- Unique legislation references found: 15\n\n| Type | Count |\n|---|---:|\n| Act | 13 |\n| Regulation | 2 |\n\n## Legislation References\n\n### Right to Information Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 14\n**Register search**: https://www.legislation.qld.gov.au/search?query=Right+to+Information+Act+2009\n\n**Sources**:\n- `pages/media-releases-index__02.html`\n- `pages/structure.html`\n- `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n- `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n**Evidence contexts**:\n- formation quickly and easily as a matter of course, unless there is a good reason for government agencies to decline to provide access administratively.\nAdministrative access offers a way to access documents more easily than applying for information under the\nRight to Information Act 2009\nor the\nInformation Privacy Act 2009\n. A key benefit of these arrangements is that they give the community access to information faster and at a lower cost.\nIn 2021-22, we assessed how the Department of Education operated an administrative access arrangement f\n Source: `pages/media-releases-index__02.html`\n- OIC) is a statutory body for the purposes of the:\nFinancial Accountability Act 2009\n(Qld)\nStatutory Bodies Financial Arrangements Act 1982\n(Qld).\nOIC was established under the repealed\nFreedom of Information Act 1992\n(Qld) and continues in existence under the\nRight to Information Act 2009\n(Qld) (\nRTI Act\n). The OIC is an independent statutory body with powers under the RTI Act and\nInformation Privacy Act 2009\n(Qld) (\nIP Act\n) to promote and regulate access to government-held information and protect people’s personal information held by the pub\n Source: `pages/structure.html`\n- mittee\nParliament House\nGeorge Street\nBrisbane QLD 4000\nDear Chair,\nTabling of Report No. 3 to the Queensland Legislative Assembly for 2024-25\nI present for tabling a report prepared by the Office of the Information Commissioner\n(OIC) under section 131 of the Right to Information Act 2009 (Qld). The report concerns\na follow-up audit about the Department of Education’s administrative access\narrangement for documents held in public schools and the Department’s progress in\nimplementing recommendations from OIC’s 2021-21 audit.\nIn 2021-22, OIC mad\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n- udit.\nIn 2021-22, OIC made six recommendations to improve the Department’s management\nof and promotion of its administrative access arrangement to reduce reliance on formal\ninformation access requests in accordance with the proactive release objectives of the\nRight to Information Act 2009 (Qld) (RTI Act) and Information Privacy Act 2009 (Qld)\n(IP Act).\nIn summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n- ckground\nIn 2021-22, the Office of the Information Commissioner (OIC) conducted an audit into an\narrangement put in place by the Department of Education (the Department) to facilitate\nadministrative access to documents held in state schools.\nSection 19 of the Right to Information Act 2009 (Qld) (RTI Act) outlines ways of accessing\ninformation other than through formal applications under the RTI Act or the Information\nPrivacy Act 2009 (Qld) (IP Act) which are a last resort.1\nAdministrative access arrangements enable a person to obtain access to\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n### Information Privacy Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 7\n**Register search**: https://www.legislation.qld.gov.au/search?query=Information+Privacy+Act+2009\n\n**Sources**:\n- `pages/media-releases-index__02.html`\n- `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n- `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n**Evidence contexts**:\n- ter of course, unless there is a good reason for government agencies to decline to provide access administratively.\nAdministrative access offers a way to access documents more easily than applying for information under the\nRight to Information Act 2009\nor the\nInformation Privacy Act 2009\n. A key benefit of these arrangements is that they give the community access to information faster and at a lower cost.\nIn 2021-22, we assessed how the Department of Education operated an administrative access arrangement for requesting documents held in scho\n Source: `pages/media-releases-index__02.html`\n- ion (the Department) to facilitate\nadministrative access to documents held in state schools.\nSection 19 of the Right to Information Act 2009 (Qld) (RTI Act) outlines ways of accessing\ninformation other than through formal applications under the RTI Act or the Information\nPrivacy Act 2009 (Qld) (IP Act) which are a last resort.1\nAdministrative access arrangements enable a person to obtain access to government-held\ndocuments more easily than making a formal application under the Acts. A key feature of\nadministrative access arrangements is that\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n- ilable for\npublic inspection or commercially available.\nAdministrative access offers a quick, easy and informal way for a person to obtain access\nto government-held documents more easily than making a formal information access\nrequest under the RTI Act or the Information Privacy Act 2009 (Qld) (IP Act). A key\nobjective of administrative access arrangements is that they give a person access to\ninformation faster and at a lower cost.\nThe Office of the Information Commissioner (OIC) has published4 a guideline outlining the\nbenefits of administra\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n- der the IP Act.8\n6 Annual report 2023-2024 Department of Education. Available at www.qed.qld.gov.au.\n7 Department of Education: State school enrolments August 2020–24. Available at www.qed.qld.gov.au.\n8 Department of Justice, Right to Information Act 2009 and Information Privacy Act 2009 Annual Report 2022-23. Available at\nhttps://www.rti.qld.gov.au/accessing-government-information/annual-reports-rti\nOffice of the Information Commissioner\n6\nReport No. 3 to the Queensland Legislative Assembly for 2024-25\n\n[page 13]\n2 The audits\nUnder section 1\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n- ting the arrangement effectively.\nThe schools said that most requests they receive are for student related information.\nThe department, regional offices and schools have a relatively mature approach to such\n1 Applications for information can be made under the Information Privacy Act 2009. This audit focuses on the Right to\nInformation Act 2009 available on https://www.legislation.qld.gov.au/\n2 Section 19, Right to Information Act 2009\n3 The appendices include the audit methodology.\nOffice of the Information Commissioner 1\nReport No. 2 to the\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n### Education (General Provisions) Act 2006\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.qld.gov.au/search?query=Education+%28General+Provisions%29+Act+2006\n\n**Sources**:\n- `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n**Evidence contexts**:\n- administratively and the department’s\npractice in response.\n9 Strategic plan 2021-25, Department of Education, objective ‘Every student succeeding’, page 2, available on\navailable on https://qed.qld.gov.au/ Consistent with its obligations under the Education (General Provisions) Act\n2006.\nOffice of the Information Commissioner 6\nReport No. 2 to the Queensland Legislative Assembly for 2021-22\n\n[page 13]\n3. Department\nIntroduction\nThe department’s central office is responsible for policy development, planning and\nsystem performance, funding and\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n- loped\ntheir own practices to respond to requests for information. They were also unaware of\nspecific legislative requirements for managing privacy and confidentiality when giving\n12 Parents and Citizens’ (P&C) Associations are established under the Education (General Provisions) Act 2006 and\nEducation (General Provisions) Regulation 2017. P&Cs work in partnership with school principals to provide\nfeedback on school policies and activities, assist in providing resources to the school and contribute to activities like\nfundraising, school functi\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n- mple, access to documents agencies publish in a\npublication scheme or disclosure log under the Right to Information Act 2009, or\naccess under other Acts (for example, access to employee records under the\nPublic Service Regulation 2008 (Qld), or the Education (General Provisions) Act\n2006 (Qld), which specifies documents schools must give students and\nparents/carers, such as report cards)\n• information made available through mobile apps, for example QParents or\nQSchools.\nWe selected a sample of six schools in two regions, the Metropolitan and\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n### RTI Act and Information Privacy Act 2009\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.qld.gov.au/search?query=RTI+Act+and+Information+Privacy+Act+2009\n\n**Sources**:\n- `pages/structure.html`\n- `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n**Evidence contexts**:\n- cial Arrangements Act 1982\n(Qld).\nOIC was established under the repealed\nFreedom of Information Act 1992\n(Qld) and continues in existence under the\nRight to Information Act 2009\n(Qld) (\nRTI Act\n). The OIC is an independent statutory body with powers under the RTI Act and\nInformation Privacy Act 2009\n(Qld) (\nIP Act\n) to promote and regulate access to government-held information and protect people’s personal information held by the public sector.\nUnder the RTI Act and IP Act the Information Commissioner is a statutory office holder appointed by the Governo\n Source: `pages/structure.html`\n- endations to improve the Department’s management\nof and promotion of its administrative access arrangement to reduce reliance on formal\ninformation access requests in accordance with the proactive release objectives of the\nRight to Information Act 2009 (Qld) (RTI Act) and Information Privacy Act 2009 (Qld)\n(IP Act).\nIn summary, OIC’s 2021-22 audit report recommended the Department:\n update and improve its administrative access policies and procedures –\nRecommendations 1, 2 and 6\n provide training to staff and promote administrative access arrangements w\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n### Department of Justice, Right to Information Act 2009\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Department+of+Justice%2C+Right+to+Information+Act+2009\n\n**Sources**:\n- `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n**Evidence contexts**:\n- 79 applications under the RTI Act and 469\napplications under the IP Act.8\n6 Annual report 2023-2024 Department of Education. Available at www.qed.qld.gov.au.\n7 Department of Education: State school enrolments August 2020–24. Available at www.qed.qld.gov.au.\n8 Department of Justice, Right to Information Act 2009 and Information Privacy Act 2009 Annual Report 2022-23. Available at\nhttps://www.rti.qld.gov.au/accessing-government-information/annual-reports-rti\nOffice of the Information Commissioner\n6\nReport No. 3 to the Queensland Legislative Assembly for 2024-25\n\n[page\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n### Freedom of Information Act 1992\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Freedom+of+Information+Act+1992\n\n**Sources**:\n- `pages/structure.html`\n\n**Evidence contexts**:\n- isation\nPrint\nOur organisation\nThe Office of the Information Commissioner (OIC) is a statutory body for the purposes of the:\nFinancial Accountability Act 2009\n(Qld)\nStatutory Bodies Financial Arrangements Act 1982\n(Qld).\nOIC was established under the repealed\nFreedom of Information Act 1992\n(Qld) and continues in existence under the\nRight to Information Act 2009\n(Qld) (\nRTI Act\n). The OIC is an independent statutory body with powers under the RTI Act and\nInformation Privacy Act 2009\n(Qld) (\nIP Act\n) to promote and regulate access to government-h\n Source: `pages/structure.html`\n\n### Preamble to the Right to Information Act 2009\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Preamble+to+the+Right+to+Information+Act+2009\n\n**Sources**:\n- `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n**Evidence contexts**:\n- education statistics.8\n5 Schools Directory and 2020-2021 Annual Report, Department of Education, page 9, available on\nhttps://qed.qld.gov.au/\n6 2020-2021 Annual Report, Department of Education, page 7 available on https://qed.qld.gov.au/\n7 Consistent with the Preamble to the Right to Information Act 2009.\n8 Department of Education Schools Directory.\nOffice of the Information Commissioner 5\nReport No. 2 to the Queensland Legislative Assembly for 2021-22\n\n[page 12]\nConsistent with ‘a student-centred approach to learning and wellbeing’9 the department\noperates a\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n### Rlgh.t to Information Act 2009\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Rlgh.t+to+Information+Act+2009\n\n**Sources**:\n- `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n**Evidence contexts**:\n- ic.q ld.gov.au\nDear Ms Rang ihaeata\nT ha n!,;, you for your email 8 March 2022 regarding tlhe Office of the Informatio n Comm issiorie s\naud it into the Department of Education's arrangement for adminislraili ve access lo, dooumenls\nheld in schools, under the Rlgh.t to Information Act 2009.\nThe department is committed to Advancing Queensland's Pn'orilieB and ma.king government\nservices easfer lo use.\nI be lieve that the areas for improveme:nt id!entified in the body of the 1r,epoTI are a true refl!eollon\nof the ourrent state. These are areas wh\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n### Victorian Freedom of Information Act 1982\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Victorian+Freedom+of+Information+Act+1982\n\n**Sources**:\n- `pages/structure.html`\n\n**Evidence contexts**:\n- countability and the public interest.\nFrom 2018 to 2024, Joanne was the Public Access Deputy Commissioner at the Office of the Victorian Information Commissioner with statutory responsibilities for the conduct of external reviews and complaints made under the Victorian Freedom of Information Act 1982 (Vic) and regulatory oversight of agency compliance with the Freedom of Information (FOI) Professional Standards.\nHer background is as an administrative lawyer, including with the Victorian Government Solicitor’s Office, where she advised government agencies,\n Source: `pages/structure.html`\n\n### Education (General Provisions) Regulation 2017\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Education+%28General+Provisions%29+Regulation+2017\n\n**Sources**:\n- `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n**Evidence contexts**:\n- ests for information. They were also unaware of\nspecific legislative requirements for managing privacy and confidentiality when giving\n12 Parents and Citizens’ (P&C) Associations are established under the Education (General Provisions) Act 2006 and\nEducation (General Provisions) Regulation 2017. P&Cs work in partnership with school principals to provide\nfeedback on school policies and activities, assist in providing resources to the school and contribute to activities like\nfundraising, school functions, and tuckshops.\n13 Without independent, objecti\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n### Financial Accountability Act 2009\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Financial+Accountability+Act+2009\n\n**Sources**:\n- `pages/structure.html`\n\n**Evidence contexts**:\n- section\nConnect with us\nEnd navigation for Connect with us section\nEnd second level navigation links\nYou are here\nHome\nAbout\nOur organisation\nPrint\nOur organisation\nThe Office of the Information Commissioner (OIC) is a statutory body for the purposes of the:\nFinancial Accountability Act 2009\n(Qld)\nStatutory Bodies Financial Arrangements Act 1982\n(Qld).\nOIC was established under the repealed\nFreedom of Information Act 1992\n(Qld) and continues in existence under the\nRight to Information Act 2009\n(Qld) (\nRTI Act\n). The OIC is an independent statutor\n Source: `pages/structure.html`\n\n### Human Rights Act 2019\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Human+Rights+Act+2019\n\n**Sources**:\n- `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n**Evidence contexts**:\n- Department and state schools have available and how it can be accessed without the need\nfor a formal information access request under the Acts.\nThe Department commenced a consultation process on its new Procedure and Guideline in\nNovember 2024.\n2 Section 21, Human Rights Act 2019 (Qld)\nOffice of the Information Commissioner\n2\nReport No. 3 to the Queensland Legislative Assembly for 2024-25\n\n[page 9]\nTraining on administrative access to information\nThe Department provides targeted online mandatory training in administrative access to it\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n### Path to Treaty Act 2023\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Path+to+Treaty+Act+2023\n\n**Sources**:\n- `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n**Evidence contexts**:\n- Officers who attended six training\nworkshops between February and December 2023.\n14 The original report identified seven regions. One was called Metropolitan. The Department established Metropolitan North\nand Metropolitan South.\n15 Following the repeal of the Path to Treaty Act 2023 (Qld) in November 2024, work on the Path to Treaty, including the\nTruth-telling and Healing Inquiry and administrative access scheme for First Nations people, have ceased.\nOffice of the Information Commissioner\n28\nReport No. 3 to the Queensland Legislative As\n Source: `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl`\n\n### Public Service Regulation 2008\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Service+Regulation+2008\n\n**Sources**:\n- `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n**Evidence contexts**:\n- The audit did not examine:\n• legislative access, for example, access to documents agencies publish in a\npublication scheme or disclosure log under the Right to Information Act 2009, or\naccess under other Acts (for example, access to employee records under the\nPublic Service Regulation 2008 (Qld), or the Education (General Provisions) Act\n2006 (Qld), which specifies documents schools must give students and\nparents/carers, such as report cards)\n• information made available through mobile apps, for example QParents or\nQSchools.\nWe selected a sampl\n Source: `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl`\n\n### Qld) Statutory Bodies Financial Arrangements Act 1982\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Qld%29+Statutory+Bodies+Financial+Arrangements+Act+1982\n\n**Sources**:\n- `pages/structure.html`\n\n**Evidence contexts**:\n- tion for Connect with us section\nEnd second level navigation links\nYou are here\nHome\nAbout\nOur organisation\nPrint\nOur organisation\nThe Office of the Information Commissioner (OIC) is a statutory body for the purposes of the:\nFinancial Accountability Act 2009\n(Qld)\nStatutory Bodies Financial Arrangements Act 1982\n(Qld).\nOIC was established under the repealed\nFreedom of Information Act 1992\n(Qld) and continues in existence under the\nRight to Information Act 2009\n(Qld) (\nRTI Act\n). The OIC is an independent statutory body with powers under the RTI Act and\nInformation Pr\n Source: `pages/structure.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/homepage.html` (page)\n- `pages/media-releases-index.html` (page)\n- `pages/media-releases-index__00.html` (page)\n- `pages/media-releases-index__01.html` (page)\n- `pages/media-releases-index__02.html` (page)\n- `pages/media-releases-index__03.html` (page)\n- `pages/media-releases-index__04.html` (page)\n- `pages/media-releases-index__05.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/structure.html` (page)\n- `other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pages.jsonl` (pdf_pages)\n- `other-pdfs/OIC-Organisation-Chart-April-2026.pages.jsonl` (pdf_pages)\n- `reviews/admin-access-dept-education-final-report-to-parliament.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [ { "text": "Advancing Queensland's Priorities and making government services easier to use", "source_page": 1 } ], "outcomes": [ { "name": "Outcome 1: Effective administrative access to information", "description": "The community should be able to access government-held information quickly and easily as a matter of course, unless there is a good reason for government agencies to safeguard the information.", "key_activities": [ "Updating and clarifying policies and procedures", "Developing an updated program of targeted accessible training", "Establishing a regional office information officer network", "Promoting administrative access to the community" ], "source_page": 1 } ], "values": [ "Transparency", "Accountability", "Trust" ], "values_framework_name": "None", "kpi_targets_2025_26": [ { "code": "PO1", "measure": "Updated policies and procedures", "target": "Complete by 31/05/2023", "source_page": 30 }, { "code": "PO2", "measure": "Educational material creation", "target": "Complete by 31/03/2023", "source_page": 31 }, { "code": "PO3", "measure": "Regional information officer network establishment", "target": "Complete by 31/03/2023", "source_page": 32 }, { "code": "PO4", "measure": "Promotion of administrative access", "target": "Complete by 31/01/2023", "source_page": 33 } ], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Recommendations\nWe made six recommendations to the Department to improve and support its administrative\naccess arrangements, namely:\n Recommendation 1: Implement clear and up-to-date administrative access to\ninformation policies and procedures that are easy to find and use.\n Recommendation 2: Clarify what information the Department’s regions and\nschools make routinely available and who is authorised to release it.\n Recommendation 3: Provide targeted and accessible training to Department staff\non administrative access.\n Recommendation 4: Promote the availability of access to student and non-student\ninformation held by the Department.\n Recommendation 5: Re-establish the Information Access Officer Network to\nsupport consistent access to information arrangements across the Department’s\nregions.\n Recommendation 6: Consult with stakeholders and implement the policies and", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 25]\n4 Promoting administrative access to information\nin schools and the community\n(Recommendations 3 and 5)\n4.1 Introduction\nRecommendations 3 and 5 in our 2021-22 audit report concern the Department providing\naccessible and targeted training to Department staff on its administrative access\narrangements and promoting administrative access to information within the community.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 25]\n4 Promoting administrative access to information\nin schools and the community\n(Recommendations 3 and 5)\n4.1 Introduction\nRecommendations 3 and 5 in our 2021-22 audit report concern the Department providing\naccessible and targeted training to Department staff on its administrative access\narrangements and promoting administrative access to information within the community.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Know your responsibilities\nInformation for\nBeginning navigation for Information for section\nCommunity members\nGovernment\nLocal Government\nRight to information officers\nInformation privacy officers\nLegal practitioners\nMedia\nStudents and researchers\nAbout\nBeginning navigation for About section\nOur organisation\nRight to information\nPrivacy\nLegislation\nEmployment\nNews\nOnline services\nContact us\nConnect with us\nEnd top level navigation links\nPublications\nStart second level navigation links\nSelf-assessment tools\nEnd navigation for Self-assessment tools section\nBrochures and marketing material\nEnd navigation for Brochures and marketing material section\nCase studies\nEnd navigation for Case studies section\nDatasets\nEnd navigation for Datasets section\nMedia releases\nEnd navigation for Media releases section\nPolicies\nEnd navigation for Policies section\nPrivacy case notes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/media-releases-index__05.html (https://www.oic.qld.gov.au/publications/media-releases?result_8333_result_page=4)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Know your responsibilities\nInformation for\nBeginning navigation for Information for section\nCommunity members\nGovernment\nLocal Government\nRight to information officers\nInformation privacy officers\nLegal practitioners\nMedia\nStudents and researchers\nAbout\nBeginning navigation for About section\nOur organisation\nRight to information\nPrivacy\nLegislation\nEmployment\nNews\nOnline services\nContact us\nConnect with us\nEnd top level navigation links\nPublications\nStart second level navigation links\nSelf-assessment tools\nEnd navigation for Self-assessment tools section\nBrochures and marketing material\nEnd navigation for Brochures and marketing material section\nCase studies\nEnd navigation for Case studies section\nDatasets\nEnd navigation for Datasets section\nMedia releases\nEnd navigation for Media releases section\nPolicies\nEnd navigation for Policies section\nPrivacy case notes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/media-releases-index__05.html (https://www.oic.qld.gov.au/publications/media-releases?result_8333_result_page=4)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Clear, up-to-date policies, procedures and guidelines are necessary for establishing\nprocesses and protocols that:\n assist staff in understanding their roles and responsibilities in the administrative\nrelease of information\n create confidence in staff releasing information administratively\n increase agency responsiveness to requests for school information and documents\n ensure the public understands how administrative access works in the\nDepartment.9\n9 Administrative release of information guideline (2 August 2022): Office of the Information Commissioner www.oic.qld.gov.au\nOffice of the Information Commissioner\n13\nReport No.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Clear, up-to-date policies, procedures and guidelines are necessary for establishing\nprocesses and protocols that:\n assist staff in understanding their roles and responsibilities in the administrative\nrelease of information\n create confidence in staff releasing information administratively\n increase agency responsiveness to requests for school information and documents\n ensure the public understands how administrative access works in the\nDepartment.9\n9 Administrative release of information guideline (2 August 2022): Office of the Information Commissioner www.oic.qld.gov.au\nOffice of the Information Commissioner\n13\nReport No.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf (https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Know your responsibilities\nInformation for\nBeginning navigation for Information for section\nCommunity members\nGovernment\nLocal Government\nRight to information officers\nInformation privacy officers\nLegal practitioners\nMedia\nStudents and researchers\nAbout\nBeginning navigation for About section\nOur organisation\nRight to information\nPrivacy\nLegislation\nEmployment\nNews\nOnline services\nContact us\nConnect with us\nEnd top level navigation links\nPublications\nStart second level navigation links\nSelf-assessment tools\nEnd navigation for Self-assessment tools section\nBrochures and marketing material\nEnd navigation for Brochures and marketing material section\nCase studies\nEnd navigation for Case studies section\nDatasets\nEnd navigation for Datasets section\nMedia releases\nEnd navigation for Media releases section\nPolicies\nEnd navigation for Policies section\nPrivacy case notes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/media-releases-index__05.html (https://www.oic.qld.gov.au/publications/media-releases?result_8333_result_page=4)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Know your responsibilities\nInformation for\nBeginning navigation for Information for section\nCommunity members\nGovernment\nLocal Government\nRight to information officers\nInformation privacy officers\nLegal practitioners\nMedia\nStudents and researchers\nAbout\nBeginning navigation for About section\nOur organisation\nRight to information\nPrivacy\nLegislation\nEmployment\nNews\nOnline services\nContact us\nConnect with us\nEnd top level navigation links\nPublications\nStart second level navigation links\nSelf-assessment tools\nEnd navigation for Self-assessment tools section\nBrochures and marketing material\nEnd navigation for Brochures and marketing material section\nCase studies\nEnd navigation for Case studies section\nDatasets\nEnd navigation for Datasets section\nMedia releases\nEnd navigation for Media releases section\nPolicies\nEnd navigation for Policies section\nPrivacy case notes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/media-releases-index__05.html (https://www.oic.qld.gov.au/publications/media-releases?result_8333_result_page=4)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "reviews", "year": null, "url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "file": "reviews/admin-access-dept-education-final-report-to-parliament.pdf", "bytes": 699028, "link_text": "Report" }, { "category": "other-pdfs", "year": "2026", "url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0019/7714/OIC-Organisation-Chart-April-2026.pdf", "file": "other-pdfs/OIC-Organisation-Chart-April-2026.pdf", "bytes": 40058, "link_text": "OIC organisational structure (PDF, 39.12 KB)" }, { "category": "other-pdfs", "year": null, "url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0007/69172/DoE-Admin-access-in-schools-follow-up-report.pdf", "file": "other-pdfs/DoE-Admin-access-in-schools-follow-up-report.pdf", "bytes": 2227425, "link_text": "Read the full report (PDF, 2175.22 KB)" } ], "_meta": { "snapshot_built_at": "2026-05-13T11:02:59+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Office-of-the-Information-Commissioner", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "reviews\\admin-access-dept-education-final-report-to-parliament.txt", "url": "https://www.oic.qld.gov.au/__data/assets/pdf_file/0018/51912/admin-access-dept-education-final-report-to-parliament.pdf", "year": null }, "usage": { "input_tokens": 10937, "output_tokens": 525, "total_tokens": 11462, "model": "nova-micro" }, "cost_usd": 0.00045629500000000006, "elapsed_seconds": 2.68, "generated_at": "2026-05-13T05:18:08+00:00" }, "ideas_manifest": { "entity_id": "S-QLD-033", "entity_name": "Office of the Information Commissioner", "folder_name": "Office-of-the-Information-Commissioner", "generated_at": "2026-05-09T23:06:19.324067+00:00", "idea_count": 12, "markdown": "ideas/Office-of-the-Information-Commissioner_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "Office-of-the-Information-Commissioner_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }