{ "entity_id": "O-008367", "folder": "Office-of-the-Inspector-General-of-Aged-Care", "name": "Office of the Inspector-General of Aged Care", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "https://www.igac.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": true, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "We will work to partner with Aboriginal and Torres Strait Islander stakeholders and community-controlled organisations and we are committed to engaging, wherever possible, with people who hold firsthand knowledge and lived experience. Shared decision-making will be key to our oversight functions wherever possible.", "official_site_url": "https://www.igac.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report", "url": "https://www.igac.gov.au/sites/default/files/2024-10/Office%20of%20the%20Inspector-General%20of%20Aged%20Care%20Annual%20Report%202023%E2%80%9324.pdf", "period": "2024", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan", "url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "period": "2023", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [ { "name": "Partnership", "description": "", "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": null }, { "name": "Building the sector", "description": "", "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": null }, { "name": "Transforming organisations", "description": "", "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": null }, { "name": "Shared access to data", "description": "", "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Partnership, Engagement and Shared Decision-Making", "description": "We will work to partner with Aboriginal and Torres Strait Islander stakeholders and community-controlled organisations and we are committed to engaging, wherever possible, with people who hold firsthand knowledge and lived experience. Shared decision-making will be key to our oversight functions wherever possible.", "activities": [ "Partnering with stakeholders", "Engaging with people with lived experience", "Shared decision-making" ], "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": 2, "source_deep_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=2" }, { "name": "Outcome 2: Building the Community-Controlled Sector", "description": "We actively look for opportunities where Government can grow, strengthen and sustain the Aboriginal and Torres Strait Islander community-controlled aged care sector; both in line with Priority Reform Two of the National Agreement and the recommendations of the Royal Commission into Aged Care Quality and Safety.", "activities": [ "Supporting community-controlled organisations", "Strengthening the sector" ], "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": 2, "source_deep_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=2" }, { "name": "Outcome 3: Transforming Government Organisations", "description": "We strive to ensure our oversight practices are culturally safe, inclusive, and responsive to the diverse Aboriginal and Torres Strait Islander communities we serve. We commit to transforming our own Office into a culturally capable and accountable agency.", "activities": [ "Culturally safe practices", "Transforming the Office" ], "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": 3, "source_deep_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=3" }, { "name": "Outcome 4: Shared Access to Data and Information", "description": "We will support open, transparent and community-governed access to data wherever we possibly can. In monitoring and assessing the adequacy of aged care data, we will also strive for recommendations that enable data sharing with Aboriginal community-controlled organisations and communities.", "activities": [ "Supporting data access", "Enabling data sharing" ], "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": 3, "source_deep_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=3" } ], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Office of the Inspector-General of Aged Care — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)\n\n## Outcomes\n\n### Outcome 1: Partnership, Engagement and Shared Decision-Making\nWe will work to partner with Aboriginal and Torres Strait Islander stakeholders and community-controlled organisations and we are committed to engaging, wherever possible, with people who hold firsthand knowledge and lived experience. Shared decision-making will be key to our oversight functions wherever possible. [[CP p.2](https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=2)(https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf#page=2)]\n\n**Key activities:**\n- Partnering with stakeholders\n- Engaging with people with lived experience\n- Shared decision-making\n\n### Outcome 2: Building the Community-Controlled Sector\nWe actively look for opportunities where Government can grow, strengthen and sustain the Aboriginal and Torres Strait Islander community-controlled aged care sector; both in line with Priority Reform Two of the National Agreement and the recommendations of the Royal Commission into Aged Care Quality and Safety. [[CP p.2](https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=2)(https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf#page=2)]\n\n**Key activities:**\n- Supporting community-controlled organisations\n- Strengthening the sector\n\n### Outcome 3: Transforming Government Organisations\nWe strive to ensure our oversight practices are culturally safe, inclusive, and responsive to the diverse Aboriginal and Torres Strait Islander communities we serve. We commit to transforming our own Office into a culturally capable and accountable agency. [[CP p.3](https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=3)(https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf#page=3)]\n\n**Key activities:**\n- Culturally safe practices\n- Transforming the Office\n\n### Outcome 4: Shared Access to Data and Information\nWe will support open, transparent and community-governed access to data wherever we possibly can. In monitoring and assessing the adequacy of aged care data, we will also strive for recommendations that enable data sharing with Aboriginal community-controlled organisations and communities. [[CP p.3](https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=3)(https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf#page=3)]\n\n**Key activities:**\n- Supporting data access\n- Enabling data sharing\n\n## Values and principles\n\n_National Agreement on Closing the Gap_\n\n- Partnership\n- Building the sector\n- Transforming organisations\n- Shared access to data", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Office of the Inspector-General of Aged Care - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-10T23:11:56.348169+00:00\n**Entity ID**: O-008367\n**Entity type**: Non-corporate Commonwealth Entity\n**Jurisdiction**: Commonwealth\n**Portfolio**: Health, Disability and Ageing\n**Website**: https://www.igac.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| global-intelligence | 3 |\n| other-pdfs | 1 |\n| pages | 13 |\n\n## Executive Readout\n\n### Purpose\n\n- [pages 1,2,3]\n[Page 1]\nInspector-General’s Statement of Commitment to the\nNational Agreement on Closing the Gap\nI affirm that real improvement in aged care in Australia cannot occur without\nlearning from Aboriginal and Torres Strait Islander peoples.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- We recognise that improving aged care outcomes for Aboriginal and\nTorres Strait Islander peoples requires more than consultation—it requires genuine\nengagement and deep listening that is reflected in action.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- The Office of the Inspector-General commits to embedding the four Priority Reforms of the\nNational Agreement throughout our work:\n1.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- We are committed to eliminating racism and unconscious bias in the way we\nconduct our work, and as a distinct outcome of our work.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n\n### Role and Functions\n\n- [pages 1,2,3]\n[Page 1]\nInspector-General’s Statement of Commitment to the\nNational Agreement on Closing the Gap\nI affirm that real improvement in aged care in Australia cannot occur without\nlearning from Aboriginal and Torres Strait Islander peoples.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- [Page 2]\ndecision-making will be key to our oversight functions wherever possible, including the\nway we select issues to monitor, investigate and report on, and in how we develop\nfindings and recommendations.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Our role\nWhy we were established, our vision and what we do\nOur people\nMeet the Inspector-General and the executive team\nOur governance\nLearn about our processes for accountability, probity and transparency\nCorporate reporting\nRead our corporate documents, including annual reports and corporate plans\nWork with us\nFind out how to join us and what we offer\nLast updated:\n30 April 2026\nTags:\nAbout us\nIs there anything wrong with this page?\n Source: `pages/about.html (https://www.igac.gov.au/about-us)`\n- For generations,\nthey have modelled how to honour, protect and care for their Elders in ways\nthat are rich in connection, respect and intergenerational responsibility.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- The Office of the Inspector-General commits to embedding the four Priority Reforms of the\nNational Agreement throughout our work:\n1.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- When we engage and how we engage will mirror the\nprinciples of Priority Reform One.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n\n### Strategic Priorities\n\n- The Office of the Inspector-General commits to embedding the four Priority Reforms of the\nNational Agreement throughout our work:\n1.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- When we engage and how we engage will mirror the\nprinciples of Priority Reform One.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Building the Community-Controlled Sector\nWe actively look for opportunities where Government can grow, strengthen and sustain\nthe Aboriginal and Torres Strait Islander community-controlled aged care sector; both in\nline with Priority Reform Two of the National Agreement and the recommendations of\nthe Royal Commission into Aged Care Quality and Safety.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Annual Work Plan 2025–26 Released: From Aspiration to Action\n29 August 2025\nNews\nThe Annual Work Plan 2025–26 outlines the Agency’s priorities and activities for the year, with a strong focus on human rights and person-centred care, equity and sustainability as the foundations for bold, system-wide reform.\n Source: `pages/news-latest.html (https://www.igac.gov.au/news)`\n- [pages 1,2,3]\n[Page 1]\nInspector-General’s Statement of Commitment to the\nNational Agreement on Closing the Gap\nI affirm that real improvement in aged care in Australia cannot occur without\nlearning from Aboriginal and Torres Strait Islander peoples.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- This\nincludes ongoing development of cultural intelligence and safety for our staff, systems to\nsupport Indigenous leadership, and mechanisms for community-informed evaluation of\nour impact.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Downloads\nDownload\n[Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (Word) as\nWord\n- 100 KB\n- 3 pages\nDownload\n[Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (PDF) as\nPDF\n- 250 KB\n- 3 pages\nPublication type:\nMedia release\nPublication date:\n25 July 2025\nLanguage:\nEnglish\nTags:\nAbout us\nIGAC activity\nIs there anything wrong with this page?\n Source: `pages/announcements-index__05.html (https://www.igac.gov.au/resources/inspector-generals-statement-commitment-national-agreement-closing-gap)`\n- hޜS]k�0\u0014�+�=�av�O�.��&M\u0017֬a \f�\u0012�q�zM��(m��w����0�Z~�\b���s�\u0015%� I./��.>��^\u0007�=��6tۇ\u0016Vn��\u000fVz�m�����n�\b]����vˑ�\u0011�\b���o�駦!�e�e�&�w�g\u000fz\u0003c�M�-�$e�5� \"�L)i��4��)�\u0018�Da5-�\"SEc�t2+���\u0001�����\u0012���h<\u0018�w�\u0007|\u0001�>��?跇)�Wic2J�\u0010JRT]\nnx�\n(^(� a��p�\u001e����k<�M��Fw�cu���\u0007\u0005)y!\u0014\u0017a�\f+ɤ���(���\u0007\\\u0012�9(�A=��\u000bp�w�#��\u000bF���\u0011�8��gJ�\b9{=���m�F�d:\u001cM�#��ɤ�!�������\u0019����l<]�i\u0003����Ci��i���27�\u0011���ф���bQۃ\bT��0L�� ����\u0014y�\b�9Q\u0002�#\u00139��՝�\u0016]��o:mV��\u0018vp:z\u00028l.����]�\u0012��\u0014��\u001a���q3���\u001eښ��D� ��䂕??���C��мb��\u0015�M.*)rm�YT(g�������s�L)�\u0012�i�\u001c\b��z\u0006᩵0^�%��c���;��TLq�\u0016V\u001c`���iu��!��]k�\u000e{��9=g\u0018���\u0005\u000bH����ō��\u00056b5o�\nҺ�vz�|��\u000f��_��]\f�\u001d�q����ui�X�\u001at����\u0002���\n�K�3o�c\u0014t���\u0003fֱ�\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޜ��j�1\f�_Eo�\u001eْm\b���K\b��\u001c\u0002]J/mi�C߾[㥄|�X��?��X��$IJ�\u0010�#���!��b�\"9Ma��\u0014.ŧ�be�&�u�.\u0015�h)��p\bHki\b��3�\u0005�f�\b`}(\u0013h)C� ��գ\u0014�\\;T��.�6rH\u0002�.77�\u000f?�|�}�r������y�$�Q�\u0014��C<�>��y>�=~=?��^6j�lԵ1/Q��%\n��u5���ckT�Sܑ��}^ �E�\u0016t�2]�y\u001e�\u001a}����l;�v�q[���\u001ci ,�\u001b=&���,.N�\u0013�E��껼�\\�6���\u0007�G\"-�%Fe���W@A(m\be�j��\n(�xL\u0002F�2���\u00064���TV�m _�2+�\u0012� �\\{v8&WTZ���\u001a0��'8�ކ\u001a!N�\u0013�|����V6��\n5�Ʒov\u0005�\u001f�\u0001��\u0004�� �Peה-Rp�ѿ\u001asq\u0013�a5UB�r�*�N��4�\u001c����\u0005Z��\u001b�x��0NN5��\u0002\f\u0006��f\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hތY�r�8\u0012��~�}�5q\u0007\\SS�J63�͌]Ijn�y�-��F&U$eG\u001f�����MQT��d?�D�@_N�n4`\u0015<\u0014�Bc@\u0017\u0005\b��W�T\u0002%H��W�2��A뀿\u0006�s�k�\n\u001c+\u001cXO�=8#�7��8_\u0014\u0010$~\u0017\u0002B��B�(H\u0010*\u0011\"�\u0017\nB�\u0002\u001f\f\b%,>X\u00104��\u0003a4M���i$�pd�D;=ɑ\u0002P\fj�(98\u001aQ \u000bZ�z�@G�4 ��\u0007�^i�����R�AjG�\u0002H�^h4EZ�s�}i\u001d�Q��C�Z�dO����\\��P�B�!Ѓ\u0003U\u0010\u00128�\u0004)U\u0001�$�\u001aa�$P\u000bP�Ѓ\u0004E\u0010jM�\u0012N(]\u0019K�\f(+���C�9(١-\u001a\u0011Q���@(Oh\u001b\nڢ\nJ\u000e��\u0010\u0003r�P0Q�6C\u0014p\u0015�Y\f�,��6\u001bG��w\u0002\u0014E�C +qxg\n.��\u0014㰥����$��-�\f4�FI�EɎ\u0014Z\u001cu\u0001e\u0010�\n�e\u001f\u001f���\u0017�i�w�xqp�x�S88m�b��׋�퀧�儧�x:\u0016��8\u0003����/�g���7�#�� Yi^F�8��s��<�gt�\u0018�s+w\u0010��Y��V\u000b���\b�fU�m\u000fp\u0005\u0006���\u0012\u0005�K\b\u000e�>\n��s��%�\\���\u0010�����\u001d�*o�U�o���bΣfX�L1�#���^�*B��M;��\u001a2?�r�Ap31��͢쫦��\u000b� VL�i����3��9b\u0012���7iġ����/ξ�\u0018U��\u001d>�\\\u001a�}֎�o��)}'\u0004�� �9�8����\u001e�e��u��w}�~�c�c[�������#�\u000fEQ8��\f\u0013ƞc�rh�!��,�\u0018c��~��S\u0015�\u0007Nnc�BUc���=�RM\b�v\u0002a��0���dp<\b:�jI�?\u000e��v�G� �z�\u000bx��'��d\u0006L��h���s:Gp\f3�C���T�\u000f\u0003*+D�^.3���a��#u\u000e\u0006�j!�ɸ�7�Qu��ؒ��۲�\u001e��/WSQuS$\u0010Y\u0017�#����I>PQ�DK�mz\u0006\u000b7��f�<�e�#1��\u0003$ݲ\\#�7-<7���e�I��1��\u0004�䔍1��O��r�}G`0�K̑����!M��P�3Qv�\u0014�(R���~ W�X\u001f\u001fp�Y\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- [pages 1,2,3]\n[Page 1]\nInspector-General’s Statement of Commitment to the\nNational Agreement on Closing the Gap\nI affirm that real improvement in aged care in Australia cannot occur without\nlearning from Aboriginal and Torres Strait Islander peoples.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- The Office of the Inspector-General commits to embedding the four Priority Reforms of the\nNational Agreement throughout our work:\n1.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- We will measure our success by the trust we build, the integrity of our partnerships, and the\nchange we help to enable for older Aboriginal and Torres Strait Islander people and their\nfamilies.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- When we engage and how we engage will mirror the\nprinciples of Priority Reform One.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Building the Community-Controlled Sector\nWe actively look for opportunities where Government can grow, strengthen and sustain\nthe Aboriginal and Torres Strait Islander community-controlled aged care sector; both in\nline with Priority Reform Two of the National Agreement and the recommendations of\nthe Royal Commission into Aged Care Quality and Safety.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- This\nincludes ongoing development of cultural intelligence and safety for our staff, systems to\nsupport Indigenous leadership, and mechanisms for community-informed evaluation of\nour impact.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Downloads\nDownload\n[Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (Word) as\nWord\n- 100 KB\n- 3 pages\nDownload\n[Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (PDF) as\nPDF\n- 250 KB\n- 3 pages\nPublication type:\nMedia release\nPublication date:\n25 July 2025\nLanguage:\nEnglish\nTags:\nAbout us\nIGAC activity\nIs there anything wrong with this page?\n Source: `pages/announcements-index__05.html (https://www.igac.gov.au/resources/inspector-generals-statement-commitment-national-agreement-closing-gap)`\n- hޜS]k�0\u0014�+�=�av�O�.��&M\u0017֬a \f�\u0012�q�zM��(m��w����0�Z~�\b���s�\u0015%� I./��.>��^\u0007�=��6tۇ\u0016Vn��\u000fVz�m�����n�\b]����vˑ�\u0011�\b���o�駦!�e�e�&�w�g\u000fz\u0003c�M�-�$e�5� \"�L)i��4��)�\u0018�Da5-�\"SEc�t2+���\u0001�����\u0012���h<\u0018�w�\u0007|\u0001�>��?跇)�Wic2J�\u0010JRT]\nnx�\n(^(� a��p�\u001e����k<�M��Fw�cu���\u0007\u0005)y!\u0014\u0017a�\f+ɤ���(���\u0007\\\u0012�9(�A=��\u000bp�w�#��\u000bF���\u0011�8��gJ�\b9{=���m�F�d:\u001cM�#��ɤ�!�������\u0019����l<]�i\u0003����Ci��i���27�\u0011���ф���bQۃ\bT��0L�� ����\u0014y�\b�9Q\u0002�#\u00139��՝�\u0016]��o:mV��\u0018vp:z\u00028l.����]�\u0012��\u0014��\u001a���q3���\u001eښ��D� ��䂕??���C��мb��\u0015�M.*)rm�YT(g�������s�L)�\u0012�i�\u001c\b��z\u0006᩵0^�%��c���;��TLq�\u0016V\u001c`���iu��!��]k�\u000e{��9=g\u0018���\u0005\u000bH����ō��\u00056b5o�\nҺ�vz�|��\u000f��_��]\f�\u001d�q����ui�X�\u001at����\u0002���\n�K�3o�c\u0014t���\u0003fֱ�\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޜ��j�1\f�_Eo�\u001eْm\b���K\b��\u001c\u0002]J/mi�C߾[㥄|�X��?��X��$IJ�\u0010�#���!��b�\"9Ma��\u0014.ŧ�be�&�u�.\u0015�h)��p\bHki\b��3�\u0005�f�\b`}(\u0013h)C� ��գ\u0014�\\;T��.�6rH\u0002�.77�\u000f?�|�}�r������y�$�Q�\u0014��C<�>��y>�=~=?��^6j�lԵ1/Q��%\n��u5���ckT�Sܑ��}^ �E�\u0016t�2]�y\u001e�\u001a}����l;�v�q[���\u001ci ,�\u001b=&���,.N�\u0013�E��껼�\\�6���\u0007�G\"-�%Fe���W@A(m\be�j��\n(�xL\u0002F�2���\u00064���TV�m _�2+�\u0012� �\\{v8&WTZ���\u001a0��'8�ކ\u001a!N�\u0013�|����V6��\n5�Ʒov\u0005�\u001f�\u0001��\u0004�� �Peה-Rp�ѿ\u001asq\u0013�a5UB�r�*�N��4�\u001c����\u0005Z��\u001b�x��0NN5��\u0002\f\u0006��f\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hތY�r�8\u0012��~�}�5q\u0007\\SS�J63�͌]Ijn�y�-��F&U$eG\u001f�����MQT��d?�D�@_N�n4`\u0015<\u0014�Bc@\u0017\u0005\b��W�T\u0002%H��W�2��A뀿\u0006�s�k�\n\u001c+\u001cXO�=8#�7��8_\u0014\u0010$~\u0017\u0002B��B�(H\u0010*\u0011\"�\u0017\nB�\u0002\u001f\f\b%,>X\u00104��\u0003a4M���i$�pd�D;=ɑ\u0002P\fj�(98\u001aQ \u000bZ�z�@G�4 ��\u0007�^i�����R�AjG�\u0002H�^h4EZ�s�}i\u001d�Q��C�Z�dO����\\��P�B�!Ѓ\u0003U\u0010\u00128�\u0004)U\u0001�$�\u001aa�$P\u000bP�Ѓ\u0004E\u0010jM�\u0012N(]\u0019K�\f(+���C�9(١-\u001a\u0011Q���@(Oh\u001b\nڢ\nJ\u000e��\u0010\u0003r�P0Q�6C\u0014p\u0015�Y\f�,��6\u001bG��w\u0002\u0014E�C +qxg\n.��\u0014㰥����$��-�\f4�FI�EɎ\u0014Z\u001cu\u0001e\u0010�\n�e\u001f\u001f���\u0017�i�w�xqp�x�S88m�b��׋�퀧�儧�x:\u0016��8\u0003����/�g���7�#�� Yi^F�8��s��<�gt�\u0018�s+w\u0010��Y��V\u000b���\b�fU�m\u000fp\u0005\u0006���\u0012\u0005�K\b\u000e�>\n��s��%�\\���\u0010�����\u001d�*o�U�o���bΣfX�L1�#���^�*B��M;��\u001a2?�r�Ap31��͢쫦��\u000b� VL�i����3��9b\u0012���7iġ����/ξ�\u0018U��\u001d>�\\\u001a�}֎�o��)}'\u0004�� �9�8����\u001e�e��u��w}�~�c�c[�������#�\u000fEQ8��\f\u0013ƞc�rh�!��,�\u0018c��~��S\u0015�\u0007Nnc�BUc���=�RM\b�v\u0002a��0���dp<\b:�jI�?\u000e��v�G� �z�\u000bx��'��d\u0006L��h���s:Gp\f3�C���T�\u000f\u0003*+D�^.3���a��#u\u000e\u0006�j!�ɸ�7�Qu��ؒ��۲�\u001e��/WSQuS$\u0010Y\u0017�#����I>PQ�DK�mz\u0006\u000b7��f�<�e�#1��\u0003$ݲ\\#�7-<7���e�I��1��\u0004�䔍1��O��r�}G`0�K̑����!M��P�3Qv�\u0014�(R���~ W�X\u001f\u001fp�Y\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޜTmO�0\u0010�+�q��9>�$�\u0010R۵\u0003A)Z�\u0018C|\b�k��I�\u0018 ���v\u000b��uB�{��<��H \u0001� \u000eF{� DP\b0h��\u0004�S\u0001\u0007\u0007��ï��,\u001bL�YӮ��\n��?'lz��L�'�Y�\u0007��[�O��7�֖�\u001eז�\u001e���\u0015βy\u0011�u�;<�����\u001d�\u00045\u001b\u0016�#[.�\u000e�@��FSOpd�Xt@�qS���y��D\u0004\u001bp�IHp\u0013��bUV�\u001f�EU޶�Ǩ++�4\u0018j��[P�\u0015+�.\u0006���ѧ�o�箵n����U��)�$�ؑ�_/*\u000b ˝]}�,��zW�t[�]Ӳ\u001f�Y�Nä����e�訞7we�`�eݯ���<.��\n�E���9y|=?�i���ڰ����Nf�\u000e��YsQ�����1\u0004<�J��ܲ��p)~�$��+Йw\u0015t�~{\u000b*�$ +�\u000e���Qga\u0013�L��\u00022#A�\u0006�$I��TQf\u0019He��9h\u0014�\u000e'\u001f�\u0018ڙ���\u0006�\u0011\u0014OA\u00138�\u0014!Fft���)�)x��P�yI_\u0013�\u0016�\u000f�:\u0012 ɔ�3\u0012�QP��ߩ��\nӍT �\u0001a8�%�%��oL\n�\u000bݗQ/j�[�^��<\u000b{{O�\u0017q��o\u0002\u0019�o�\u0007 \u0019���`\u0003.\u0012��_�\u000f��|;$J_�hturtu��s/D졒x�Jz\u001f��K*�Z���\u0012;�B��Pb\u001f�޿�\u0016���;O/=ȴ��S�?3Ex{\u001a�(�~HЖ��\u0004>�\u0011�$S\u0013=\u0015FI��J��$pCE�����I� ~\u0004\u0018\u0011Š\u0003\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޤ�mo�6\fǿ�^�/&��HIE\u0011,E���\u0016�\u0016{\b�\"Ͳ�{H��b�~�lʼnωu1�\\\u0018[\u0014��(����\u0011�3>F�\u000f��\n`�\u0010\f�^�d0e5X>ʕh�\u00055��jd���H�D�v L��\n�$]�!=;��\nb�r�\fj��\u0012�5p�b�r-\u0019�QCK| ��ى\u0015�Z\u0006\u0003�5zF\u0003�5�D�䴗,1R*\u001e2~\u0007:��bQ�\u001b\n�/w�Ad\u001dK�\u0006����\u0003�2\\�@&\u0001X-\u0014K�#9o�}PK�(rTK��\u0015\u000f��\u0004K,�� �%\u001f���\f\u001c��\u00072\f䬖���jI�>i 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R1\u000b�*^F\u0001(�B��ڀZ\u001a��^&\u0001$�YE�f���>J���>*�Yڡ���R���JR�ɵI�$1o�\n�^%m\u001e�+l\u0014�\u0015�5��П�M\u0001��\u0014�����É��\u000f\u0016\b��\u001b�\n��$W��\"��*\u0015\\aC��ן\u0014�\u0014\u0018\u0003�h\nLjeS \u0004\u0002�hw ,U\u0004)\u0010z\\�ժ�́\n2Z{�>l��R\u001f⼤>�����(�\\|h8�Z�E�F�Lj��t�z\u0012\u0018<�:�\u001a\u0016/��т#:<��š����td\u0016/C�d�UXh\f\u0018\u0017�2��9$�>�ǔKȱxY\n\u0019�M�d�<�0e���:5Z\u000ee\f�=�:�2\u0017/�} | `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)` |\n\n## Key Achievements\n\n- [pages 1,2,3]\n[Page 1]\nInspector-General’s Statement of Commitment to the\nNational Agreement on Closing the Gap\nI affirm that real improvement in aged care in Australia cannot occur without\nlearning from Aboriginal and Torres Strait Islander peoples.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- The Office of the Inspector-General commits to embedding the four Priority Reforms of the\nNational Agreement throughout our work:\n1.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- When we engage and how we engage will mirror the\nprinciples of Priority Reform One.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Building the Community-Controlled Sector\nWe actively look for opportunities where Government can grow, strengthen and sustain\nthe Aboriginal and Torres Strait Islander community-controlled aged care sector; both in\nline with Priority Reform Two of the National Agreement and the recommendations of\nthe Royal Commission into Aged Care Quality and Safety.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- This\nincludes ongoing development of cultural intelligence and safety for our staff, systems to\nsupport Indigenous leadership, and mechanisms for community-informed evaluation of\nour impact.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Downloads\nDownload\n[Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (Word) as\nWord\n- 100 KB\n- 3 pages\nDownload\n[Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (PDF) as\nPDF\n- 250 KB\n- 3 pages\nPublication type:\nMedia release\nPublication date:\n25 July 2025\nLanguage:\nEnglish\nTags:\nAbout us\nIGAC activity\nIs there anything wrong with this page?\n Source: `pages/announcements-index__05.html (https://www.igac.gov.au/resources/inspector-generals-statement-commitment-national-agreement-closing-gap)`\n- hޜS]k�0\u0014�+�=�av�O�.��&M\u0017֬a \f�\u0012�q�zM��(m��w����0�Z~�\b���s�\u0015%� I./��.>��^\u0007�=��6tۇ\u0016Vn��\u000fVz�m�����n�\b]����vˑ�\u0011�\b���o�駦!�e�e�&�w�g\u000fz\u0003c�M�-�$e�5� \"�L)i��4��)�\u0018�Da5-�\"SEc�t2+���\u0001�����\u0012���h<\u0018�w�\u0007|\u0001�>��?跇)�Wic2J�\u0010JRT]\nnx�\n(^(� a��p�\u001e����k<�M��Fw�cu���\u0007\u0005)y!\u0014\u0017a�\f+ɤ���(���\u0007\\\u0012�9(�A=��\u000bp�w�#��\u000bF���\u0011�8��gJ�\b9{=���m�F�d:\u001cM�#��ɤ�!�������\u0019����l<]�i\u0003����Ci��i���27�\u0011���ф���bQۃ\bT��0L�� ����\u0014y�\b�9Q\u0002�#\u00139��՝�\u0016]��o:mV��\u0018vp:z\u00028l.����]�\u0012��\u0014��\u001a���q3���\u001eښ��D� ��䂕??���C��мb��\u0015�M.*)rm�YT(g�������s�L)�\u0012�i�\u001c\b��z\u0006᩵0^�%��c���;��TLq�\u0016V\u001c`���iu��!��]k�\u000e{��9=g\u0018���\u0005\u000bH����ō��\u00056b5o�\nҺ�vz�|��\u000f��_��]\f�\u001d�q����ui�X�\u001at����\u0002���\n�K�3o�c\u0014t���\u0003fֱ�\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޜ��j�1\f�_Eo�\u001eْm\b���K\b��\u001c\u0002]J/mi�C߾[㥄|�X��?��X��$IJ�\u0010�#���!��b�\"9Ma��\u0014.ŧ�be�&�u�.\u0015�h)��p\bHki\b��3�\u0005�f�\b`}(\u0013h)C� ��գ\u0014�\\;T��.�6rH\u0002�.77�\u000f?�|�}�r������y�$�Q�\u0014��C<�>��y>�=~=?��^6j�lԵ1/Q��%\n��u5���ckT�Sܑ��}^ �E�\u0016t�2]�y\u001e�\u001a}����l;�v�q[���\u001ci ,�\u001b=&���,.N�\u0013�E��껼�\\�6���\u0007�G\"-�%Fe���W@A(m\be�j��\n(�xL\u0002F�2���\u00064���TV�m _�2+�\u0012� �\\{v8&WTZ���\u001a0��'8�ކ\u001a!N�\u0013�|����V6��\n5�Ʒov\u0005�\u001f�\u0001��\u0004�� �Peה-Rp�ѿ\u001asq\u0013�a5UB�r�*�N��4�\u001c����\u0005Z��\u001b�x��0NN5��\u0002\f\u0006��f\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hތY�r�8\u0012��~�}�5q\u0007\\SS�J63�͌]Ijn�y�-��F&U$eG\u001f�����MQT��d?�D�@_N�n4`\u0015<\u0014�Bc@\u0017\u0005\b��W�T\u0002%H��W�2��A뀿\u0006�s�k�\n\u001c+\u001cXO�=8#�7��8_\u0014\u0010$~\u0017\u0002B��B�(H\u0010*\u0011\"�\u0017\nB�\u0002\u001f\f\b%,>X\u00104��\u0003a4M���i$�pd�D;=ɑ\u0002P\fj�(98\u001aQ \u000bZ�z�@G�4 ��\u0007�^i�����R�AjG�\u0002H�^h4EZ�s�}i\u001d�Q��C�Z�dO����\\��P�B�!Ѓ\u0003U\u0010\u00128�\u0004)U\u0001�$�\u001aa�$P\u000bP�Ѓ\u0004E\u0010jM�\u0012N(]\u0019K�\f(+���C�9(١-\u001a\u0011Q���@(Oh\u001b\nڢ\nJ\u000e��\u0010\u0003r�P0Q�6C\u0014p\u0015�Y\f�,��6\u001bG��w\u0002\u0014E�C +qxg\n.��\u0014㰥����$��-�\f4�FI�EɎ\u0014Z\u001cu\u0001e\u0010�\n�e\u001f\u001f���\u0017�i�w�xqp�x�S88m�b��׋�퀧�儧�x:\u0016��8\u0003����/�g���7�#�� Yi^F�8��s��<�gt�\u0018�s+w\u0010��Y��V\u000b���\b�fU�m\u000fp\u0005\u0006���\u0012\u0005�K\b\u000e�>\n��s��%�\\���\u0010�����\u001d�*o�U�o���bΣfX�L1�#���^�*B��M;��\u001a2?�r�Ap31��͢쫦��\u000b� VL�i����3��9b\u0012���7iġ����/ξ�\u0018U��\u001d>�\\\u001a�}֎�o��)}'\u0004�� �9�8����\u001e�e��u��w}�~�c�c[�������#�\u000fEQ8��\f\u0013ƞc�rh�!��,�\u0018c��~��S\u0015�\u0007Nnc�BUc���=�RM\b�v\u0002a��0���dp<\b:�jI�?\u000e��v�G� �z�\u000bx��'��d\u0006L��h���s:Gp\f3�C���T�\u000f\u0003*+D�^.3���a��#u\u000e\u0006�j!�ɸ�7�Qu��ؒ��۲�\u001e��/WSQuS$\u0010Y\u0017�#����I>PQ�DK�mz\u0006\u000b7��f�<�e�#1��\u0003$ݲ\\#�7-<7���e�I��1��\u0004�䔍1��O��r�}G`0�K̑����!M��P�3Qv�\u0014�(R���~ W�X\u001f\u001fp�Y\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޜTmO�0\u0010�+�q��9>�$�\u0010R۵\u0003A)Z�\u0018C|\b�k��I�\u0018 ���v\u000b��uB�{��<��H \u0001� \u000eF{� DP\b0h��\u0004�S\u0001\u0007\u0007��ï��,\u001bL�YӮ��\n��?'lz��L�'�Y�\u0007��[�O��7�֖�\u001eז�\u001e���\u0015βy\u0011�u�;<�����\u001d�\u00045\u001b\u0016�#[.�\u000e�@��FSOpd�Xt@�qS���y��D\u0004\u001bp�IHp\u0013��bUV�\u001f�EU޶�Ǩ++�4\u0018j��[P�\u0015+�.\u0006���ѧ�o�箵n����U��)�$�ؑ�_/*\u000b ˝]}�,��zW�t[�]Ӳ\u001f�Y�Nä����e�訞7we�`�eݯ���<.��\n�E���9y|=?�i���ڰ����Nf�\u000e��YsQ�����1\u0004<�J��ܲ��p)~�$��+Йw\u0015t�~{\u000b*�$ +�\u000e���Qga\u0013�L��\u00022#A�\u0006�$I��TQf\u0019He��9h\u0014�\u000e'\u001f�\u0018ڙ���\u0006�\u0011\u0014OA\u00138�\u0014!Fft���)�)x��P�yI_\u0013�\u0016�\u000f�:\u0012 ɔ�3\u0012�QP��ߩ��\nӍT �\u0001a8�%�%��oL\n�\u000bݗQ/j�[�^��<\u000b{{O�\u0017q��o\u0002\u0019�o�\u0007 \u0019���`\u0003.\u0012��_�\u000f��|;$J_�hturtu��s/D졒x�Jz\u001f��K*�Z���\u0012;�B��Pb\u001f�޿�\u0016���;O/=ȴ��S�?3Ex{\u001a�(�~HЖ��\u0004>�\u0011�$S\u0013=\u0015FI��J��$pCE�����I� ~\u0004\u0018\u0011Š\u0003\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޤ�mo�6\fǿ�^�/&��HIE\u0011,E���\u0016�\u0016{\b�\"Ͳ�{H��b�~�lʼnωu1�\\\u0018[\u0014��(����\u0011�3>F�\u000f��\n`�\u0010\f�^�d0e5X>ʕh�\u00055��jd���H�D�v L��\n�$]�!=;��\nb�r�\fj��\u0012�5p�b�r-\u0019�QCK| ��ى\u0015�Z\u0006\u0003�5zF\u0003�5�D�䴗,1R*\u001e2~\u0007:��bQ�\u001b\n�/w�Ad\u001dK�\u0006����\u0003�2\\�@&\u0001X-\u0014K�#9o�}PK�(rTK��\u0015\u000f��\u0004K,�� �%\u001f���\f\u001c��\u00072\f䬖���jI�>i ]Q�ՁS�\u0005i½�Np�\u000b�\u001f�XڸąlB\u001fW�1�q\u0011L��\"��Ǖ�\n}\\\fb��H&�.B\u0016��G4�}�/���\"��(��K���d)ȡޕ�%G�7\u0004��\n���z2�{_\u0016����\"�ٕ@D��č8�X�41Œ\u0018e\u0012S�\u0018)k�\u001bv��!��Ń\fC��\u0002Kfj��\u0010��K�Hb�rW򖊯�\u0005S�%0̚�I����$1��2��R�\u0018��56�9�+��\u0010�G\u0012K�/I��A�I��\u0017\u000f��\u0011��c�\n\u00135�$pdM��A��\u001a\u0019ٙ:\u001b,1t��%1\u0014U,��]�\u0018��R�$��<}�=?\u0006YOg���~�Ŕ��8��w���˷�\u0007\u0007���1�(_��������κ�Ͼ;:8x�}rq��\u001f�:|��{#m|��sٺ��tGg��]�]���.\u000f�꡷�m�����\u001e�]^�zv��h����ϱ�v2�\u0017�K��t{\u001c���\u000fm�T\"\u001fl�}g}�Qo�>�nߜH����|���n��x�g\u001f����r[ư�.s2��Gvn`\u000f-���)Y\u001ah+z�V���/���u�c�yD�\n�\u0001=�U�=me��2�;.�K�����}����e�.�c\u000b�_���\u000e��%끦��>��� Ug�\u001dFvj`�\u0016v^�>�Vv$�9L��~�<��i,u)5��\u0016��������[y\u0006L�1/��[9/��\u0019���eXf����q\u0015{O[�\u0019,�\u0014=�\u001e�\\�DZ��Ѐ�Z�i\u0015z���1���\u0014=.��[��D%͐��.\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޤ�[o\u001d5\u0010ǿ�\u001f�=�\\<�TEjA��QS�%�C/�\u0002�\u0004E�C�=3��l�'���/�\u001c��\u001e���k1K\n1`\u0016\b�1�(fPH���f����w,f�?5�Q\u0003�U�rI��*\u0017\b9Y�A��P(�fp(�N\u000e�]%�]��*!%w[jH\u0010��\u001aCB��դ�x\u0019�Dl}��s��jY���8$��]��\n%��G\u0011/S\u001f5[\u0007j\n\u0010��z\b�z'1)wb� R1\u000b�*^F\u0001(�B��ڀZ\u001a��^&\u0001$�YE�f���>J���>*�Yڡ���R���JR�ɵI�$1o�\n�^%m\u001e�+l\u0014�\u0015�5��П�M\u0001��\u0014�����É��\u000f\u0016\b��\u001b�\n��$W��\"��*\u0015\\aC��ן\u0014�\u0014\u0018\u0003�h\nLjeS \u0004\u0002�hw ,U\u0004)\u0010z\\�ժ�́\n2Z{�>l��R\u001f⼤>�����(�|h8�Z�E�F�Lj��t�z\u0012\u0018<�:�\u001a\u0016/��т#:<��š����td\u0016/C�d�UXh\f\u0018\u0017�2��9$�>�ǔKȱxY\n\u0019�M�d�<�0e���:5Z\u000ee\f�=�:�2\u0017/�}@E�ds��\u0004�G^�>��*W�WV�sI�\f£G��u�\u001c���~����|��ׯ\u000fg:��N\f�\u000fgouR�u~xzz���ɉ).<��8��Bj���4*_<���,D\u0017J�0�0�^�e�+�_IMY���]��n�.g��~%�1鏐���쌐&R�'�?�^���x����W�g�?=?9�<��\u0012�\u001a{~�������+o�q�#����>7w����훫��o!���?.��xy���D[y}w!4�\\\u0002\u001c��~���\u0018��\u000e�������뻳���N����ݫ;k�����6\u000f���o�\u0013�]{�\u000e���F �N�8����\u000f7/n&�8��uv�'7��.�F;�s\u0019�p�\u000ek�T��!��u\u0003{��^�.�F;\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- [Page 2]\ndecision-making will be key to our oversight functions wherever possible, including the\nway we select issues to monitor, investigate and report on, and in how we develop\nfindings and recommendations.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Building the Community-Controlled Sector\nWe actively look for opportunities where Government can grow, strengthen and sustain\nthe Aboriginal and Torres Strait Islander community-controlled aged care sector; both in\nline with Priority Reform Two of the National Agreement and the recommendations of\nthe Royal Commission into Aged Care Quality and Safety.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- [pages 1,2,3]\n[Page 1]\nInspector-General’s Statement of Commitment to the\nNational Agreement on Closing the Gap\nI affirm that real improvement in aged care in Australia cannot occur without\nlearning from Aboriginal and Torres Strait Islander peoples.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- This means creating space for\nshared power, time for deep engagement, and embedding Aboriginal and Torres Strait\nIslander leadership at every stage of our oversight – from how we scope and define issues,\nto how we analyse findings and propose reforms.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- It means ensuring our Office does not\ncome at issues with a ‘we know best’ attitude.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- The Office of the Inspector-General commits to embedding the four Priority Reforms of the\nNational Agreement throughout our work:\n1.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- In monitoring and assessing the adequacy of aged care data, we will\nalso strive for recommendations that enable data sharing with Aboriginal community-\ncontrolled organisations and communities.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- We also commit to the recommendations of the Productivity Commission’s review of the\nNational Agreement, to which all governments have agreed, including:\n• Being accountable for outcomes, not just activities, by setting and reporting against\nmeasures that reflect the lived experiences of older Aboriginal and Torres Strait\nIslander people.\n• Resourcing respectful engagement, by allowing adequate time and investment to\nenable genuine, ongoing participation and dialogue.\n• Lifting transparency, by publishing how we are performing against our Closing the\nGap commitments.\n• Respecting the diversity of lived expertise, by ensuring we hear all voices, including\nthose that have the least opportunity to participate in government processes and\nconsultation.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- When we engage and how we engage will mirror the\nprinciples of Priority Reform One.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- This\nincludes ongoing development of cultural intelligence and safety for our staff, systems to\nsupport Indigenous leadership, and mechanisms for community-informed evaluation of\nour impact.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Downloads\nDownload\n[Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (Word) as\nWord\n- 100 KB\n- 3 pages\nDownload\n[Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (PDF) as\nPDF\n- 250 KB\n- 3 pages\nPublication type:\nMedia release\nPublication date:\n25 July 2025\nLanguage:\nEnglish\nTags:\nAbout us\nIGAC activity\nIs there anything wrong with this page?\n Source: `pages/announcements-index__05.html (https://www.igac.gov.au/resources/inspector-generals-statement-commitment-national-agreement-closing-gap)`\n- hޜS]k�0\u0014�+�=�av�O�.��&M\u0017֬a \f�\u0012�q�zM��(m��w����0�Z~�\b���s�\u0015%� I./��.>��^\u0007�=��6tۇ\u0016Vn��\u000fVz�m�����n�\b]����vˑ�\u0011�\b���o�駦!�e�e�&�w�g\u000fz\u0003c�M�-�$e�5� \"�L)i��4��)�\u0018�Da5-�\"SEc�t2+���\u0001�����\u0012���h<\u0018�w�\u0007|\u0001�>��?跇)�Wic2J�\u0010JRT]\nnx�\n(^(� a��p�\u001e����k<�M��Fw�cu���\u0007\u0005)y!\u0014\u0017a�\f+ɤ���(���\u0007\\\u0012�9(�A=��\u000bp�w�#��\u000bF���\u0011�8��gJ�\b9{=���m�F�d:\u001cM�#��ɤ�!�������\u0019����l<]�i\u0003����Ci��i���27�\u0011���ф���bQۃ\bT��0L�� ����\u0014y�\b�9Q\u0002�#\u00139��՝�\u0016]��o:mV��\u0018vp:z\u00028l.����]�\u0012��\u0014��\u001a���q3���\u001eښ��D� ��䂕??���C��мb��\u0015�M.*)rm�YT(g�������s�L)�\u0012�i�\u001c\b��z\u0006᩵0^�%��c���;��TLq�\u0016V\u001c`���iu��!��]k�\u000e{��9=g\u0018���\u0005\u000bH����ō��\u00056b5o�\nҺ�vz�|��\u000f��_��]\f�\u001d�q����ui�X�\u001at����\u0002���\n�K�3o�c\u0014t���\u0003fֱ�\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hޜ��j�1\f�_Eo�\u001eْm\b���K\b��\u001c\u0002]J/mi�C߾[㥄|�X��?��X��$IJ�\u0010�#���!��b�\"9Ma��\u0014.ŧ�be�&�u�.\u0015�h)��p\bHki\b��3�\u0005�f�\b`}(\u0013h)C� ��գ\u0014�\\;T��.�6rH\u0002�.77�\u000f?�|�}�r������y�$�Q�\u0014��C<�>��y>�=~=?��^6j�lԵ1/Q��%\n��u5���ckT�Sܑ��}^ �E�\u0016t�2]�y\u001e�\u001a}����l;�v�q[���\u001ci ,�\u001b=&���,.N�\u0013�E��껼�\\�6���\u0007�G\"-�%Fe���W@A(m\be�j��\n(�xL\u0002F�2���\u00064���TV�m _�2+�\u0012� �\\{v8&WTZ���\u001a0��'8�ކ\u001a!N�\u0013�|����V6��\n5�Ʒov\u0005�\u001f�\u0001��\u0004�� �Peה-Rp�ѿ\u001asq\u0013�a5UB�r�*�N��4�\u001c����\u0005Z��\u001b�x��0NN5��\u0002\f\u0006��f\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n- hތY�r�8\u0012��~�}�5q\u0007\\SS�J63�͌]Ijn�y�-��F&U$eG\u001f�����MQT��d?�D�@_N�n4`\u0015<\u0014�Bc@\u0017\u0005\b��W�T\u0002%H��W�2��A뀿\u0006�s�k�\n\u001c+\u001cXO�=8#�7��8_\u0014\u0010$~\u0017\u0002B��B�(H\u0010*\u0011\"�\u0017\nB�\u0002\u001f\f\b%,>X\u00104��\u0003a4M���i$�pd�D;=ɑ\u0002P\fj�(98\u001aQ \u000bZ�z�@G�4 ��\u0007�^i�����R�AjG�\u0002H�^h4EZ�s�}i\u001d�Q��C�Z�dO����\\��P�B�!Ѓ\u0003U\u0010\u00128�\u0004)U\u0001�$�\u001aa�$P\u000bP�Ѓ\u0004E\u0010jM�\u0012N(]\u0019K�\f(+���C�9(١-\u001a\u0011Q���@(Oh\u001b\nڢ\nJ\u000e��\u0010\u0003r�P0Q�6C\u0014p\u0015�Y\f�,��6\u001bG��w\u0002\u0014E�C +qxg\n.��\u0014㰥����$��-�\f4�FI�EɎ\u0014Z\u001cu\u0001e\u0010�\n�e\u001f\u001f���\u0017�i�w�xqp�x�S88m�b��׋�퀧�儧�x:\u0016��8\u0003����/�g���7�#�� Yi^F�8��s��<�gt�\u0018�s+w\u0010��Y��V\u000b���\b�fU�m\u000fp\u0005\u0006���\u0012\u0005�K\b\u000e�>\n��s��%�\\���\u0010�����\u001d�*o�U�o���bΣfX�L1�#���^�*B��M;��\u001a2?�r�Ap31��͢쫦��\u000b� VL�i����3��9b\u0012���7iġ����/ξ�\u0018U��\u001d>�\\\u001a�}֎�o��)}'\u0004�� �9�8����\u001e�e��u��w}�~�c�c[�������#�\u000fEQ8��\f\u0013ƞc�rh�!��,�\u0018c��~��S\u0015�\u0007Nnc�BUc���=�RM\b�v\u0002a��0���dp<\b:�jI�?\u000e��v�G� �z�\u000bx��'��d\u0006L��h���s:Gp\f3�C���T�\u000f\u0003*+D�^.3���a��#u\u000e\u0006�j!�ɸ�7�Qu��ؒ��۲�\u001e��/WSQuS$\u0010Y\u0017�#����I>PQ�DK�mz\u0006\u000b7��f�<�e�#1��\u0003$ݲ\\#�7-<7���e�I��1��\u0004�䔍1��O��r�}G`0�K̑����!M��P�3Qv�\u0014�(R���~ W�X\u001f\u001fp�Y\n Source: `pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom\n Source: `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- [pages 1,2,3]\n[Page 1]\nInspector-General’s Statement of Commitment to the\nNational Agreement on Closing the Gap\nI affirm that real improvement in aged care in Australia cannot occur without\nlearning from Aboriginal and Torres Strait Islander peoples.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- If we\nas a country are to collectively achieve the objects of the new Aged Care Act\n2024 – particularly respect, dignity, and the right to live a life of meaning – we\nhave a lot to learn from the knowledge and cultural strength of the world’s\noldest continuous cultures.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- Our Strategic Framework outlines how we deliver on our purpose of ensuring integrity and accountability in aged care.\n Source: `pages/strategies-index.html (https://www.igac.gov.au/news/our-strategic-framework-and-updated-principles)`\n- Our guiding principles\nOur strategic framework\nOur strategic framework outlines how we deliver on our purpose of ensuring the integrity and accountability of the aged care system through independent, informed oversight.\n Source: `pages/strategies-index__03.html (https://www.igac.gov.au/what-we-do/how-we-work)`\n- For generations,\nthey have modelled how to honour, protect and care for their Elders in ways\nthat are rich in connection, respect and intergenerational responsibility.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- The Office of the Inspector-General commits to embedding the four Priority Reforms of the\nNational Agreement throughout our work:\n1.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n- We seek to address colonial\nload – the ongoing impacts of colonisation – wherever it exists, with honesty, respect\nand ongoing commitment.\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)`\n\n## Global Ideas and Case Study Inputs\n\nGlobal source texts are available for later idea synthesis:\n- `global-intelligence/source-text/association-worldbank.org-governance.txt`\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt`\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.igac.gov.au/about-us\n- `pages/announcements-index.html` - pages - https://www.igac.gov.au/news/our-statement-commitment-national-agreement-closing-gap\n- `pages/announcements-index__04.html` - pages - https://www.igac.gov.au/news/our-statement-commitment-national-agreement-closing-gap\n- `pages/announcements-index__05.html` - pages - https://www.igac.gov.au/resources/inspector-generals-statement-commitment-national-agreement-closing-gap\n- `pages/annual-reports-index.html` - pages - https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf\n- `pages/homepage.html` - pages - https://www.igac.gov.au/\n- `pages/news-latest.html` - pages - https://www.igac.gov.au/news\n- `pages/priorities-index.html` - pages - https://www.igac.gov.au/what-we-do\n- `pages/strategies-index.html` - pages - https://www.igac.gov.au/news/our-strategic-framework-and-updated-principles\n- `pages/strategies-index__00.html` - pages - https://www.igac.gov.au/sites/default/files/css/css_lUtrGWIyomB3USNVHT60V7Pbw1vTotfb4YfgOEAU53I.css?delta=0&language=en&theme=igac&include=eJx9jFEOAiEQQy-EcKTNAJUlGXYIM7iupzcaN36Y-PPatE2TDIQ8Zif2hrvRAF0GtD7gVhDbGgpLJHa1UDo90yHTljgrZ4xguyThRZGsyuY6DSqD-qrn8zfxc-szctUV2emhhhYiKdytYtfwpm-SJ8PtiFcZLXzUg9Gwmc8wqqzepJQ_swZVKr_9C0-tfmBZ\n- `pages/strategies-index__01.html` - pages - https://www.igac.gov.au/sites/default/files/css/css_Mt-HVbYDd3lS7VzyuJXdwb9Rk41_zKe2x1WyX1hdrTw.css?delta=1&language=en&theme=igac&include=eJx9jFEOAiEQQy-EcKTNAJUlGXYIM7iupzcaN36Y-PPatE2TDIQ8Zif2hrvRAF0GtD7gVhDbGgpLJHa1UDo90yHTljgrZ4xguyThRZGsyuY6DSqD-qrn8zfxc-szctUV2emhhhYiKdytYtfwpm-SJ8PtiFcZLXzUg9Gwmc8wqqzepJQ_swZVKr_9C0-tfmBZ\n- `pages/strategies-index__02.html` - pages - https://www.igac.gov.au/news/our-strategic-framework-and-updated-principles\n- `pages/strategies-index__03.html` - pages - https://www.igac.gov.au/what-we-do/how-we-work\n- `global-intelligence/source-text/association-worldbank.org-governance.txt` - global-intelligence - local file\n- `global-intelligence/source-text/consulting-deloitte.com-government-public.txt` - global-intelligence - local file\n- `global-intelligence/source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt` - global-intelligence - local file\n- `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf` - other-pdfs - https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.", "legislation_md": "# Office of the Inspector-General of Aged Care - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T20:44:40.422632+00:00\n**Entity ID**: O-008367\n**Jurisdiction**: Commonwealth\n**Portfolio**: Health, Disability and Ageing\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 15\n- Unique legislation references found: 1\n\n| Type | Count |\n|---|---:|\n| Act | 1 |\n\n## Legislation References\n\n### Aged Care Act 2024\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.gov.au/search?query=Aged+Care+Act+2024\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__04.html`\n- `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pages.jsonl`\n\n**Evidence contexts**:\n- ence of Aboriginal and Torres Strait Islander peoples.\nThe Statement acknowledges the deep cultural knowledge and intergenerational care practices of First Nations communities.\nIt recognises their leadership as essential to achieving the objectives of the new Aged Care Act 2024, including respect, dignity, and the right to live a life of meaning.\nWe also commit to transparency, accountability, and respectful engagement in all we do, guided by the cultural strength and the wisdom of the communities we work alongside.\nRead the full\nSt\n Source: `pages/announcements-index.html`\n- ence of Aboriginal and Torres Strait Islander peoples.\nThe Statement acknowledges the deep cultural knowledge and intergenerational care practices of First Nations communities.\nIt recognises their leadership as essential to achieving the objectives of the new Aged Care Act 2024, including respect, dignity, and the right to live a life of meaning.\nWe also commit to transparency, accountability, and respectful engagement in all we do, guided by the cultural strength and the wisdom of the communities we work alongside.\nRead the full\nSt\n Source: `pages/announcements-index__04.html`\n- ait Islander peoples. For generations,\nthey have modelled how to honour, protect and care for their Elders in ways\nthat are rich in connection, respect and intergenerational responsibility. If we\nas a country are to collectively achieve the objects of the new Aged Care Act\n2024 – particularly respect, dignity, and the right to live a life of meaning – we\nhave a lot to learn from the knowledge and cultural strength of the world’s\noldest continuous cultures.\nThis Statement is not a symbolic commitment. It must be visible in how we def\n Source: `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__04.html` (page)\n- `pages/announcements-index__05.html` (page)\n- `pages/annual-reports-index.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/priorities-index.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `pages/strategies-index__02.html` (page)\n- `pages/strategies-index__03.html` (page)\n- `other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pages.jsonl` (pdf_pages)", "global_initiatives_md": "# Global Ideas Input - Office of the Inspector-General of Aged Care\n\nUse the source text files in this folder to produce implementable ideas for Australia.\n\nFor each idea, separate:\n- large structural reforms\n- small/cheap operational changes\n- overseas case-study evidence\n- university/research support\n- consulting/association trend support\n- implementation steps in the Australian context\n- risks, prerequisites, and likely owner\n\n## Sources\n\n- [association] World Bank Governance Global Practice - https://www.worldbank.org/en/topic/governance - `source-text/association-worldbank.org-governance.txt`\n- [consulting] Deloitte Government and Public Services - https://www.deloitte.com/global/en/Industries/government-public.html - `source-text/consulting-deloitte.com-government-public.txt`\n- [university] Harvard Kennedy School Ash Center - https://ash.harvard.edu/ - `source-text/university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt`", "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Partnership, Engagement and Shared Decision-Making", "description": "We will work to partner with Aboriginal and Torres Strait Islander stakeholders and community-controlled organisations and we are committed to engaging, wherever possible, with people who hold firsthand knowledge and lived experience. Shared decision-making will be key to our oversight functions wherever possible.", "key_activities": [ "Partnering with stakeholders", "Engaging with people with lived experience", "Shared decision-making" ], "source_page": 2 }, { "name": "Outcome 2: Building the Community-Controlled Sector", "description": "We actively look for opportunities where Government can grow, strengthen and sustain the Aboriginal and Torres Strait Islander community-controlled aged care sector; both in line with Priority Reform Two of the National Agreement and the recommendations of the Royal Commission into Aged Care Quality and Safety.", "key_activities": [ "Supporting community-controlled organisations", "Strengthening the sector" ], "source_page": 2 }, { "name": "Outcome 3: Transforming Government Organisations", "description": "We strive to ensure our oversight practices are culturally safe, inclusive, and responsive to the diverse Aboriginal and Torres Strait Islander communities we serve. We commit to transforming our own Office into a culturally capable and accountable agency.", "key_activities": [ "Culturally safe practices", "Transforming the Office" ], "source_page": 3 }, { "name": "Outcome 4: Shared Access to Data and Information", "description": "We will support open, transparent and community-governed access to data wherever we possibly can. In monitoring and assessing the adequacy of aged care data, we will also strive for recommendations that enable data sharing with Aboriginal community-controlled organisations and communities.", "key_activities": [ "Supporting data access", "Enabling data sharing" ], "source_page": 3 } ], "values": [ "Partnership", "Building the sector", "Transforming organisations", "Shared access to data" ], "values_framework_name": "National Agreement on Closing the Gap", "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "https://www.igac.gov.au/sites/default/files/2024-10/Office%20of%20the%20Inspector-General%20of%20Aged%20Care%20Annual%20Report%202023%E2%80%9324.pdf", "corporate_plan_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf" } }, "ideas": [ { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 2]\ndecision-making will be key to our oversight functions wherever possible, including the\nway we select issues to monitor, investigate and report on, and in how we develop\nfindings and recommendations.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 2]\ndecision-making will be key to our oversight functions wherever possible, including the\nway we select issues to monitor, investigate and report on, and in how we develop\nfindings and recommendations.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Our guiding principles\nOur strategic framework\nOur strategic framework outlines how we deliver on our purpose of ensuring the integrity and accountability of the aged care system through independent, informed oversight.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__03.html (https://www.igac.gov.au/what-we-do/how-we-work)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Our guiding principles\nOur strategic framework\nOur strategic framework outlines how we deliver on our purpose of ensuring the integrity and accountability of the aged care system through independent, informed oversight.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__03.html (https://www.igac.gov.au/what-we-do/how-we-work)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "h�2�06W0P0�06S03P���wJ,Nu��+яJ,Hs��KOJ,)��K�M\u0005��$�\u0007�&�T\u0016�� C0�\u000fRng���#5�,�$39Q�5/9?\u0005h\n�\n\u0013C�MA\u0010�@\np\u001b\u0005\u0010`�)0�", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "h�2�06W0P0�06S03P���wJ,Nu��+яJ,Hs��KOJ,)��K�M\u0005��$�\u0007�&�T\u0016�� C0�\u000fRng���#5�,�$39Q�5/9?\u0005h\n�\n\u0013C�MA\u0010�@\np\u001b\u0005\u0010`�)0�", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "global-intelligence/source-text/association-worldbank.org-governance.txt", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "global-intelligence/source-text/association-worldbank.org-governance.txt", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom", "impact": "Medium", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "global-intelligence/source-text/association-worldbank.org-governance.txt", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "global-intelligence/source-text/association-worldbank.org-governance.txt", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "h�2�06W0P0�06S03P���wJ,Nu��+яJ,Hs��KOJ,)��K�M\u0005��$�\u0007�&�T\u0016�� C0�\u000fRng���#5�,�$39Q�5/9?\u0005h\n�\n\u0013C�MA\u0010�@\np\u001b\u0005\u0010`�)0�", "impact": "Medium", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "h�2�06W0P0�06S03P���wJ,Nu��+яJ,Hs��KOJ,)��K�M\u0005��$�\u0007�&�T\u0016�� C0�\u000fRng���#5�,�$39Q�5/9?\u0005h\n�\n\u0013C�MA\u0010�@\np\u001b\u0005\u0010`�)0�", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": "2025", "url": "https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf", "file": "other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf", "bytes": 255586, "link_text": "Download [Publication] Inspector-General’s Statement of Commitment to the National Agreement on Closing the Gap (PDF) as PDF - 250 KB\n - 3 page" }, { "category": "annual-reports", "year": "2024", "url": "https://www.igac.gov.au/sites/default/files/2024-10/Office%20of%20the%20Inspector-General%20of%20Aged%20Care%20Annual%20Report%202023%E2%80%9324.pdf", 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