{
  "entity_id": "B-003805",
  "folder": "Open-Arms-Veterans-and-Families-Counselling",
  "name": "Open Arms Veterans and Families Counselling",
  "type": "Advisory Body",
  "jurisdiction": "Commonwealth",
  "portfolio": "Veterans' Affairs (part of the Defence Portfolio)",
  "website": "http://www.openarms.gov.au",
  "data_status": "partial",
  "completeness": {
    "has_strategy_brief": false,
    "has_strategy_structured": true,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 5,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 0,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "needs_review",
    "confidence": "medium",
    "summary": "",
    "official_site_url": "http://www.openarms.gov.au",
    "source_documents": [],
    "purpose": null,
    "vision": null,
    "strategic_priorities": [],
    "values": [
      {
        "name": "respect",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "dignity",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "courtesy",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "fairness",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "equal access",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "professionalism",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "accountability",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "privacy",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "confidentiality",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      },
      {
        "name": "transparency",
        "description": "",
        "source_url": "https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF",
        "source_page": null
      }
    ],
    "outcomes": [],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": "Structured strategy exists but is incomplete."
  },
  "strategy_brief_md": null,
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Open Arms Veterans and Families Counselling - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:34:56.893240+00:00\n**Entity ID**: B-003805\n**Entity type**: Advisory Body\n**Jurisdiction**: Commonwealth\n**Portfolio**: Veterans' Affairs (part of the Defence Portfolio)\n**Website**: http://www.openarms.gov.au\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 5 |\n| pages | 7 |\n\n## Executive Readout\n\n### Purpose\n\n- The Hon Matt Keogh MP\nLatest news\nInaugural DVSC Commissioner appointed\n—\n07/05/2026\nRadio interview — ABC Perth Spotlight Forum\n—\n06/05/2026\nAnzac Day Dawn Service, Isurava, Papua New Guinea\n—\n25/04/2026\nHonouring generations of service and sacrifice on Anzac Day\n—\n24/04/2026\nPodcast - The Guardian Australian politics\n—\n24/04/2026\nBroadcast - Anzac Day reflections, veteran support reform and ADF workforce trends\n—\n23/04/2026\nSubscribe to the Minister's media releases\nrelating to Veterans' Affairs.\n  Source: `pages/ministers.html (http://minister.dva.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nHelping\nyour children\nCoping with trauma\nin a military family\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19]\nou know when you had to\nas possible, and be guided by your speak in front of the class,\nchildren when deciding how much\nand you felt all wobbly\nthey need to know.\nand a bit sick before it?\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Contact them on their all-hours Defence\nCall 1800 187 263 or Google ‘SANE\nFamily Helpline: 1800 624 608, or email\nAustralia’.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n\n### Role and Functions\n\n- [pages 1]\n[Page 1]\nYour Rights and\nResponsibilities as an\nOpen Arms – Veterans & Families Counselling Open Arms Client\nOpen Arms is a counselling service administered by the Department of Veteran’s Affairs (DVA).\n  Source: `other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)`\n- The Hon Matt Keogh MP\nLatest news\nInaugural DVSC Commissioner appointed\n—\n07/05/2026\nRadio interview — ABC Perth Spotlight Forum\n—\n06/05/2026\nAnzac Day Dawn Service, Isurava, Papua New Guinea\n—\n25/04/2026\nHonouring generations of service and sacrifice on Anzac Day\n—\n24/04/2026\nPodcast - The Guardian Australian politics\n—\n24/04/2026\nBroadcast - Anzac Day reflections, veteran support reform and ADF workforce trends\n—\n23/04/2026\nSubscribe to the Minister's media releases\nrelating to Veterans' Affairs.\n  Source: `pages/ministers.html (http://minister.dva.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nHelping\nyour children\nCoping with trauma\nin a military family\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19]\nou know when you had to\nas possible, and be guided by your speak in front of the class,\nchildren when deciding how much\nand you felt all wobbly\nthey need to know.\nand a bit sick before it?\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Contact them on their all-hours Defence\nCall 1800 187 263 or Google ‘SANE\nFamily Helpline: 1800 624 608, or email\nAustralia’.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10]\n[Page 1]\nSupporting\nyour partner\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n\n### Strategic Priorities\n\n- The Hon Matt Keogh MP\nLatest news\nInaugural DVSC Commissioner appointed\n—\n07/05/2026\nRadio interview — ABC Perth Spotlight Forum\n—\n06/05/2026\nAnzac Day Dawn Service, Isurava, Papua New Guinea\n—\n25/04/2026\nHonouring generations of service and sacrifice on Anzac Day\n—\n24/04/2026\nPodcast - The Guardian Australian politics\n—\n24/04/2026\nBroadcast - Anzac Day reflections, veteran support reform and ADF workforce trends\n—\n23/04/2026\nSubscribe to the Minister's media releases\nrelating to Veterans' Affairs.\n  Source: `pages/ministers.html (http://minister.dva.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nHelping\nyour children\nCoping with trauma\nin a military family\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19]\nou know when you had to\nas possible, and be guided by your speak in front of the class,\nchildren when deciding how much\nand you felt all wobbly\nthey need to know.\nand a bit sick before it?\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Contact them on their all-hours Defence\nCall 1800 187 263 or Google ‘SANE\nFamily Helpline: 1800 624 608, or email\nAustralia’.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10]\n[Page 1]\nSupporting\nyour partner\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Week 1\nactivity Week\n2 activity Week 3 activity\nWeek Mon Tues Wed Thu Fri Sat Sun\n1\n2\n3\n7\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Talk to\nbreathing: 1, 2, 3, breathe in; someone you trust about how\n1, 2, 3, breathe out. it’s impacting on you.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Call 1800 628 036\na child with someone who has in Australia or +61 2 9425 3878\nserved, until the child turns 18 outside Australia.\nyears of age, or\n• Relationships Australia\n• for five years after the\ncall 1300 364 277.\nrelationship has ended.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- [pages 1,3,4,5,6,7,8,9,10,11]\n[Page 1]\nSupporting\nyour son\nor daughter\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- [pages 11,12,13,14,15,16,17,18]\nid, ‘I’m going to\nactivities together, make time\nleave this here in case you need\nfor this and encourage your son\nit.\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- The Hon Matt Keogh MP\nLatest news\nInaugural DVSC Commissioner appointed\n—\n07/05/2026\nRadio interview — ABC Perth Spotlight Forum\n—\n06/05/2026\nAnzac Day Dawn Service, Isurava, Papua New Guinea\n—\n25/04/2026\nHonouring generations of service and sacrifice on Anzac Day\n—\n24/04/2026\nPodcast - The Guardian Australian politics\n—\n24/04/2026\nBroadcast - Anzac Day reflections, veteran support reform and ADF workforce trends\n—\n23/04/2026\nSubscribe to the Minister's media releases\nrelating to Veterans' Affairs.\n  Source: `pages/ministers.html (http://minister.dva.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nHelping\nyour children\nCoping with trauma\nin a military family\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19]\nou know when you had to\nas possible, and be guided by your speak in front of the class,\nchildren when deciding how much\nand you felt all wobbly\nthey need to know.\nand a bit sick before it?\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Contact them on their all-hours Defence\nCall 1800 187 263 or Google ‘SANE\nFamily Helpline: 1800 624 608, or email\nAustralia’.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10]\n[Page 1]\nSupporting\nyour partner\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Week 1\nactivity Week\n2 activity Week 3 activity\nWeek Mon Tues Wed Thu Fri Sat Sun\n1\n2\n3\n7\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Talk to\nbreathing: 1, 2, 3, breathe in; someone you trust about how\n1, 2, 3, breathe out. it’s impacting on you.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Call 1800 628 036\na child with someone who has in Australia or +61 2 9425 3878\nserved, until the child turns 18 outside Australia.\nyears of age, or\n• Relationships Australia\n• for five years after the\ncall 1300 364 277.\nrelationship has ended.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- [pages 1,3,4,5,6,7,8,9,10,11]\n[Page 1]\nSupporting\nyour son\nor daughter\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- [pages 11,12,13,14,15,16,17,18]\nid, ‘I’m going to\nactivities together, make time\nleave this here in case you need\nfor this and encourage your son\nit.\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- Call 1800 628 036 Res App’ for more information.\nin Australia or +61 2 9425 3878\noutside Australia.\n• Relationships Australia\ncall 1300 364 277.\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nWhen your\nparent is\nhaving\nproblems\nFor young people aged 13–17 years\nCoping with trauma\nin a military family\n  Source: `other-pdfs/when_your_parent_is_having_problems.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/when_your_parent_is_having_problems.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19,20]\nand when you need help.\nk S s w n w “ u h i f o n o o T e p a e u c w r h e s s r d e t e e l . i i g e i a I n t h d t fi d o t l g e n l i h ’ r i n . r n ’ w s c t e S g g t l a l a r s h p o t l m a o s e m e i n t m y n d e g t . d o . a w e I . m B e l I s d i w I p t u a w e t h l h t m i o r a u d o i y I y e s e n , l o w m d e ‘ d M t s u o o e e l t h . u o u o o r n I e s m t l t c d ’ a , t t s , a , a a b n a f b I n l n u e g k n k e d t e r s d n e t y . l t ” e o o n . a h i e t I w a M h ’ t s l y o t a r y u o i m t v o w e m u i b d u a n a ’ r e ’ k t g r s e a e t h i g n t a t n e e w r a g l o o l r w i o t I n t u i r o f h n w b r w r i i e I l n e e d e k h e g d l s l n d e s s a c e a n e l e n a h w d b I e d a m o w p t w r u o I e d i a ’ n h m t . s g a t\n9\n  Source: `other-pdfs/when_your_parent_is_having_problems.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/when_your_parent_is_having_problems.pdf)`\n- Other unexplained\nintense reactions when reminded of physical symptoms, like pain, nausea,\nthe event. and loss of appetite can also result\nfrom mental health difficulties.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n\n## Key Metrics\n\n- The Hon Matt Keogh MP\nLatest news\nInaugural DVSC Commissioner appointed\n—\n07/05/2026\nRadio interview — ABC Perth Spotlight Forum\n—\n06/05/2026\nAnzac Day Dawn Service, Isurava, Papua New Guinea\n—\n25/04/2026\nHonouring generations of service and sacrifice on Anzac Day\n—\n24/04/2026\nPodcast - The Guardian Australian politics\n—\n24/04/2026\nBroadcast - Anzac Day reflections, veteran support reform and ADF workforce trends\n—\n23/04/2026\nSubscribe to the Minister's media releases\nrelating to Veterans' Affairs.\n  Source: `pages/ministers.html (http://minister.dva.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nHelping\nyour children\nCoping with trauma\nin a military family\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19]\nou know when you had to\nas possible, and be guided by your speak in front of the class,\nchildren when deciding how much\nand you felt all wobbly\nthey need to know.\nand a bit sick before it?\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Contact them on their all-hours Defence\nCall 1800 187 263 or Google ‘SANE\nFamily Helpline: 1800 624 608, or email\nAustralia’.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10]\n[Page 1]\nSupporting\nyour partner\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Week 1\nactivity Week\n2 activity Week 3 activity\nWeek Mon Tues Wed Thu Fri Sat Sun\n1\n2\n3\n7\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Talk to\nbreathing: 1, 2, 3, breathe in; someone you trust about how\n1, 2, 3, breathe out. it’s impacting on you.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Call 1800 628 036\na child with someone who has in Australia or +61 2 9425 3878\nserved, until the child turns 18 outside Australia.\nyears of age, or\n• Relationships Australia\n• for five years after the\ncall 1300 364 277.\nrelationship has ended.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- [pages 1,3,4,5,6,7,8,9,10,11]\n[Page 1]\nSupporting\nyour son\nor daughter\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- [pages 11,12,13,14,15,16,17,18]\nid, ‘I’m going to\nactivities together, make time\nleave this here in case you need\nfor this and encourage your son\nit.\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n\n## Key Achievements\n\n- The Hon Matt Keogh MP\nLatest news\nInaugural DVSC Commissioner appointed\n—\n07/05/2026\nRadio interview — ABC Perth Spotlight Forum\n—\n06/05/2026\nAnzac Day Dawn Service, Isurava, Papua New Guinea\n—\n25/04/2026\nHonouring generations of service and sacrifice on Anzac Day\n—\n24/04/2026\nPodcast - The Guardian Australian politics\n—\n24/04/2026\nBroadcast - Anzac Day reflections, veteran support reform and ADF workforce trends\n—\n23/04/2026\nSubscribe to the Minister's media releases\nrelating to Veterans' Affairs.\n  Source: `pages/ministers.html (http://minister.dva.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nHelping\nyour children\nCoping with trauma\nin a military family\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19]\nou know when you had to\nas possible, and be guided by your speak in front of the class,\nchildren when deciding how much\nand you felt all wobbly\nthey need to know.\nand a bit sick before it?\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Contact them on their all-hours Defence\nCall 1800 187 263 or Google ‘SANE\nFamily Helpline: 1800 624 608, or email\nAustralia’.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10]\n[Page 1]\nSupporting\nyour partner\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Week 1\nactivity Week\n2 activity Week 3 activity\nWeek Mon Tues Wed Thu Fri Sat Sun\n1\n2\n3\n7\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Talk to\nbreathing: 1, 2, 3, breathe in; someone you trust about how\n1, 2, 3, breathe out. it’s impacting on you.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Call 1800 628 036\na child with someone who has in Australia or +61 2 9425 3878\nserved, until the child turns 18 outside Australia.\nyears of age, or\n• Relationships Australia\n• for five years after the\ncall 1300 364 277.\nrelationship has ended.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- [pages 1,3,4,5,6,7,8,9,10,11]\n[Page 1]\nSupporting\nyour son\nor daughter\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- [pages 11,12,13,14,15,16,17,18]\nid, ‘I’m going to\nactivities together, make time\nleave this here in case you need\nfor this and encourage your son\nit.\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- Call 1800 628 036 Res App’ for more information.\nin Australia or +61 2 9425 3878\noutside Australia.\n• Relationships Australia\ncall 1300 364 277.\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nWhen your\nparent is\nhaving\nproblems\nFor young people aged 13–17 years\nCoping with trauma\nin a military family\n  Source: `other-pdfs/when_your_parent_is_having_problems.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/when_your_parent_is_having_problems.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- The Hon Matt Keogh MP\nLatest news\nInaugural DVSC Commissioner appointed\n—\n07/05/2026\nRadio interview — ABC Perth Spotlight Forum\n—\n06/05/2026\nAnzac Day Dawn Service, Isurava, Papua New Guinea\n—\n25/04/2026\nHonouring generations of service and sacrifice on Anzac Day\n—\n24/04/2026\nPodcast - The Guardian Australian politics\n—\n24/04/2026\nBroadcast - Anzac Day reflections, veteran support reform and ADF workforce trends\n—\n23/04/2026\nSubscribe to the Minister's media releases\nrelating to Veterans' Affairs.\n  Source: `pages/ministers.html (http://minister.dva.gov.au/)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nHelping\nyour children\nCoping with trauma\nin a military family\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19]\nou know when you had to\nas possible, and be guided by your speak in front of the class,\nchildren when deciding how much\nand you felt all wobbly\nthey need to know.\nand a bit sick before it?\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Contact them on their all-hours Defence\nCall 1800 187 263 or Google ‘SANE\nFamily Helpline: 1800 624 608, or email\nAustralia’.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10]\n[Page 1]\nSupporting\nyour partner\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Week 1\nactivity Week\n2 activity Week 3 activity\nWeek Mon Tues Wed Thu Fri Sat Sun\n1\n2\n3\n7\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Talk to\nbreathing: 1, 2, 3, breathe in; someone you trust about how\n1, 2, 3, breathe out. it’s impacting on you.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- Call 1800 628 036\na child with someone who has in Australia or +61 2 9425 3878\nserved, until the child turns 18 outside Australia.\nyears of age, or\n• Relationships Australia\n• for five years after the\ncall 1300 364 277.\nrelationship has ended.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- [pages 1,3,4,5,6,7,8,9,10,11]\n[Page 1]\nSupporting\nyour son\nor daughter\nCoping with trauma\nin a military family\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- [pages 11,12,13,14,15,16,17,18]\nid, ‘I’m going to\nactivities together, make time\nleave this here in case you need\nfor this and encourage your son\nit.\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- Call 1800 628 036 Res App’ for more information.\nin Australia or +61 2 9425 3878\noutside Australia.\n• Relationships Australia\ncall 1300 364 277.\n  Source: `other-pdfs/supporting_your_son_or_daughter.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nWhen your\nparent is\nhaving\nproblems\nFor young people aged 13–17 years\nCoping with trauma\nin a military family\n  Source: `other-pdfs/when_your_parent_is_having_problems.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/when_your_parent_is_having_problems.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19,20]\nand when you need help.\nk S s w n w “ u h i f o n o o T e p a e u c w r h e s s r d e t e e l . i i g e i a I n t h d t fi d o t l g e n l i h ’ r i n . r n ’ w s c t e S g g t l a l a r s h p o t l m a o s e m e i n t m y n d e g t . d o . a w e I . m B e l I s d i w I p t u a w e t h l h t m i o r a u d o i y I y e s e n , l o w m d e ‘ d M t s u o o e e l t h . u o u o o r n I e s m t l t c d ’ a , t t s , a , a a b n a f b I n l n u e g k n k e d t e r s d n e t y . l t ” e o o n . a h i e t I w a M h ’ t s l y o t a r y u o i m t v o w e m u i b d u a n a ’ r e ’ k t g r s e a e t h i g n t a t n e e w r a g l o o l r w i o t I n t u i r o f h n w b r w r i i e I l n e e d e k h e g d l s l n d e s s a c e a n e l e n a h w d b I e d a m o w p t w r u o I e d i a ’ n h m t . s g a t\n9\n  Source: `other-pdfs/when_your_parent_is_having_problems.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/when_your_parent_is_having_problems.pdf)`\n- Resources for children Treatments for trauma\nKids helpline – telephone and online If your partner is experiencing trauma-\nsupport for young people 5-25: call 1800 related mental health problems,\n551 800. effective treatments are available.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Your Rights as an Open Arms Client As a client of Open Arms you should expect to:\n• be treated with respect, dignity and courtesy regardless of age, disability, cultural\nand linguistic background, gender, sexual orientation, socio-economic status, and\nreligious or spiritual beliefs.\n• have fair and equal access to Open Arms services, including the use of an\ninterpreter if required.\n• receive services that comply with appropriate standards of professionalism,\ncompetency and accountability.\n• be able to refuse any, or all, assessment and care that is offered.\n• be provided with information about your counselling and treatment options and\nbe involved in decision-making regarding these options.\n• have your privacy and confdentiality protected, within the limits imposed by law.\n• access your records by request, in accordance with the Privacy Act 1988 and the\nFreedom of Information Act 1982.\n  Source: `other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)`\n- You can also call 1800RESPECT (1800 737 732)\n– the national family violence and sexual assault\ncounselling service – to speak with a professional counsellor\nany time, any day.\n  Source: `other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)`\n- The Hon Matt Keogh MP\nLatest news\nInaugural DVSC Commissioner appointed\n—\n07/05/2026\nRadio interview — ABC Perth Spotlight Forum\n—\n06/05/2026\nAnzac Day Dawn Service, Isurava, Papua New Guinea\n—\n25/04/2026\nHonouring generations of service and sacrifice on Anzac Day\n—\n24/04/2026\nPodcast - The Guardian Australian politics\n—\n24/04/2026\nBroadcast - Anzac Day reflections, veteran support reform and ADF workforce trends\n—\n23/04/2026\nSubscribe to the Minister's media releases\nrelating to Veterans' Affairs.\n  Source: `pages/ministers.html (http://minister.dva.gov.au/)`\n- A copy of our (DVA) Privacy Policy is available at\nhttps://www.dva.gov.au/privacy-policy or upon request\nYour Responsibilities as an In return, Open Arms asks that you:\nOpen Arms Client • respect the privacy and confdentiality of other clients and staff.\n• treat other Open Arms clients and staff in a respectful manner.\n• ensure that you are not under the infuence of alcohol or other drugs, and/or not\nbehaving in a way which makes delivery of service diffcult or dangerous.\n• attend appointments when they are scheduled and advise the relevant Open\nArms centre, as soon as possible, if you are unable to attend.\n• respect Open Arms’ property.\n• do not intentionally spread misinformation, or provide incorrect or misleading\nadvice, that prevents or deters others from accessing Open Arms or DVA services.\n• honour agreements made with Open Arms about service and provision of care.\n  Source: `other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)`\n- [pages 1,2,3,4,5,6,7,8,9,10,11]\n[Page 1]\nHelping\nyour children\nCoping with trauma\nin a military family\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- [pages 11,12,13,14,15,16,17,18,19]\nou know when you had to\nas possible, and be guided by your speak in front of the class,\nchildren when deciding how much\nand you felt all wobbly\nthey need to know.\nand a bit sick before it?\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Your child may benefit from\nprofessional support if he or she:\n• seems unusually anxious, sad, fearful, or upset\n• is easily irritated or angry\n• shows a marked change in sleep or appetite\n• withdraws from activities they usually enjoy\n• finds it difficult to concentrate or pay attention\nat school, is getting into trouble more, or is not\nachieving as well as usual\n• engages in risky behaviours\n• has difficulty separating from you or your partner\n(especially younger children)\n• has regular physical complaints that are not easily\nexplained by illness (especially younger children).\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n- Contact them on their all-hours Defence\nCall 1800 187 263 or Google ‘SANE\nFamily Helpline: 1800 624 608, or email\nAustralia’.\n  Source: `other-pdfs/helping_your_children.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - http://www.openarms.gov.au/about\n- `pages/contact.html` - pages - http://www.openarms.gov.au/contact\n- `pages/homepage.html` - pages - http://www.openarms.gov.au\n- `pages/ministers.html` - pages - http://minister.dva.gov.au/\n- `pages/news-latest.html` - pages - http://www.openarms.gov.au/about/news\n- `pages/publications-index.html` - pages - http://www.openarms.gov.au/resources/publications/mental-health-information\n- `pages/taskforces-index.html` - pages - http://www.openarms.gov.au/about/news/2026/expressions-interest-now-open-national-advisory-committee\n- `other-pdfs/helping_your_children.pdf` - other-pdfs - http://www.openarms.gov.au/sites/default/files/2019-12/helping_your_children.pdf\n- `other-pdfs/supporting_your_partner.pdf` - other-pdfs - http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf\n- `other-pdfs/supporting_your_son_or_daughter.pdf` - other-pdfs - http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_son_or_daughter.pdf\n- `other-pdfs/when_your_parent_is_having_problems.pdf` - other-pdfs - http://www.openarms.gov.au/sites/default/files/2019-12/when_your_parent_is_having_problems.pdf\n- `other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf` - other-pdfs - https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Open Arms Veterans and Families Counselling - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:22:10.633926+00:00\n**Entity ID**: B-003805\n**Jurisdiction**: Commonwealth\n**Portfolio**: Veterans' Affairs (part of the Defence Portfolio)\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 12\n- Unique legislation references found: 1\n\n| Type | Count |\n|---|---:|\n| Act | 1 |\n\n## Legislation References\n\n### Freedom of Information Act 1982\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Freedom+of+Information+Act+1982\n\n**Sources**:\n- `other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pages.jsonl`\n\n**Evidence contexts**:\n- counselling and treatment options and\nbe involved in decision-making regarding these options.\n• have your privacy and confdentiality protected, within the limits imposed by law.\n• access your records by request, in accordance with the Privacy Act 1988 and the\nFreedom of Information Act 1982.\nA copy of our (DVA) Privacy Policy is available at\nhttps://www.dva.gov.au/privacy-policy or upon request\nYour Responsibilities as an In return, Open Arms asks that you:\nOpen Arms Client • respect the privacy and confdentiality of other clients and staff.\n• t\n  Source: `other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/ministers.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/taskforces-index.html` (page)\n- `other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pages.jsonl` (pdf_pages)\n- `other-pdfs/helping_your_children.pages.jsonl` (pdf_pages)\n- `other-pdfs/supporting_your_partner.pages.jsonl` (pdf_pages)\n- `other-pdfs/supporting_your_son_or_daughter.pages.jsonl` (pdf_pages)\n- `other-pdfs/when_your_parent_is_having_problems.pages.jsonl` (pdf_pages)",
  "global_initiatives_md": null,
  "strategy": {
    "reporting_period": null,
    "corporate_plan_period": null,
    "vision": null,
    "vision_source_page": null,
    "purposes": null,
    "purposes_source_page": null,
    "how_we_deliver": null,
    "how_we_deliver_source_page": null,
    "government_priorities": [],
    "outcomes": [],
    "values": [
      "respect",
      "dignity",
      "courtesy",
      "fairness",
      "equal access",
      "professionalism",
      "accountability",
      "privacy",
      "confidentiality",
      "transparency"
    ],
    "values_framework_name": null,
    "kpi_targets_2025_26": [],
    "kpi_results_2024_25": [],
    "_source_urls": {
      "annual_report_url": "",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "A copy of our (DVA) Privacy Policy is available at\nhttps://www.dva.gov.au/privacy-policy or upon request\nYour Responsibilities as an In return, Open Arms asks that you:\nOpen Arms Client • respect the privacy and confdentiality of other clients and staff.\n• treat other Open Arms clients and staff in a respectful manner.\n• ensure that you are not under the infuence of alcohol or other drugs, and/or not\nbehaving in a way which makes delivery of service diffcult or dangerous.\n• attend appointments when they are scheduled and advise the relevant Open\nArms centre, as soon as possible, if you are unable to attend.\n• respect Open Arms’ property.\n• do not intentionally spread misinformation, or provide incorrect or misleading\nadvice, that prevents or deters others from accessing Open Arms or DVA services.\n• honour agreements made with Open Arms about service and provision of care.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "A copy of our (DVA) Privacy Policy is available at\nhttps://www.dva.gov.au/privacy-policy or upon request\nYour Responsibilities as an In return, Open Arms asks that you:\nOpen Arms Client • respect the privacy and confdentiality of other clients and staff.\n• treat other Open Arms clients and staff in a respectful manner.\n• ensure that you are not under the infuence of alcohol or other drugs, and/or not\nbehaving in a way which makes delivery of service diffcult or dangerous.\n• attend appointments when they are scheduled and advise the relevant Open\nArms centre, as soon as possible, if you are unable to attend.\n• respect Open Arms’ property.\n• do not intentionally spread misinformation, or provide incorrect or misleading\nadvice, that prevents or deters others from accessing Open Arms or DVA services.\n• honour agreements made with Open Arms about service and provision of care.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "A copy of our (DVA) Privacy Policy is available at\nhttps://www.dva.gov.au/privacy-policy or upon request\nYour Responsibilities as an In return, Open Arms asks that you:\nOpen Arms Client • respect the privacy and confdentiality of other clients and staff.\n• treat other Open Arms clients and staff in a respectful manner.\n• ensure that you are not under the infuence of alcohol or other drugs, and/or not\nbehaving in a way which makes delivery of service diffcult or dangerous.\n• attend appointments when they are scheduled and advise the relevant Open\nArms centre, as soon as possible, if you are unable to attend.\n• respect Open Arms’ property.\n• do not intentionally spread misinformation, or provide incorrect or misleading\nadvice, that prevents or deters others from accessing Open Arms or DVA services.\n• honour agreements made with Open Arms about service and provision of care.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "A copy of our (DVA) Privacy Policy is available at\nhttps://www.dva.gov.au/privacy-policy or upon request\nYour Responsibilities as an In return, Open Arms asks that you:\nOpen Arms Client • respect the privacy and confdentiality of other clients and staff.\n• treat other Open Arms clients and staff in a respectful manner.\n• ensure that you are not under the infuence of alcohol or other drugs, and/or not\nbehaving in a way which makes delivery of service diffcult or dangerous.\n• attend appointments when they are scheduled and advise the relevant Open\nArms centre, as soon as possible, if you are unable to attend.\n• respect Open Arms’ property.\n• do not intentionally spread misinformation, or provide incorrect or misleading\nadvice, that prevents or deters others from accessing Open Arms or DVA services.\n• honour agreements made with Open Arms about service and provision of care.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "A copy of our (DVA) Privacy Policy is available at\nhttps://www.dva.gov.au/privacy-policy or upon request\nYour Responsibilities as an In return, Open Arms asks that you:\nOpen Arms Client • respect the privacy and confdentiality of other clients and staff.\n• treat other Open Arms clients and staff in a respectful manner.\n• ensure that you are not under the infuence of alcohol or other drugs, and/or not\nbehaving in a way which makes delivery of service diffcult or dangerous.\n• attend appointments when they are scheduled and advise the relevant Open\nArms centre, as soon as possible, if you are unable to attend.\n• respect Open Arms’ property.\n• do not intentionally spread misinformation, or provide incorrect or misleading\nadvice, that prevents or deters others from accessing Open Arms or DVA services.\n• honour agreements made with Open Arms about service and provision of care.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "A copy of our (DVA) Privacy Policy is available at\nhttps://www.dva.gov.au/privacy-policy or upon request\nYour Responsibilities as an In return, Open Arms asks that you:\nOpen Arms Client • respect the privacy and confdentiality of other clients and staff.\n• treat other Open Arms clients and staff in a respectful manner.\n• ensure that you are not under the infuence of alcohol or other drugs, and/or not\nbehaving in a way which makes delivery of service diffcult or dangerous.\n• attend appointments when they are scheduled and advise the relevant Open\nArms centre, as soon as possible, if you are unable to attend.\n• respect Open Arms’ property.\n• do not intentionally spread misinformation, or provide incorrect or misleading\nadvice, that prevents or deters others from accessing Open Arms or DVA services.\n• honour agreements made with Open Arms about service and provision of care.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Open Arms may not seek consent from a\nparent/legal guardian where doing so might put the minor at risk.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Open Arms may not seek consent from a\nparent/legal guardian where doing so might put the minor at risk.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Feedback or health complaints can be provided in the following ways:\n• Contact Open Arms by calling 1800 011 046 24 hours, 7 days.\n• Visit https://www.openarms.gov.au/about/contact-us and leave a message.\n• Contact the Commonwealth Health Ombudsman.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Feedback or health complaints can be provided in the following ways:\n• Contact Open Arms by calling 1800 011 046 24 hours, 7 days.\n• Visit https://www.openarms.gov.au/about/contact-us and leave a message.\n• Contact the Commonwealth Health Ombudsman.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Week 1\nactivity Week\n2 activity Week 3 activity\nWeek Mon Tues Wed Thu Fri Sat Sun\n1\n2\n3\n7",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003805",
      "entity_name": "Open Arms Veterans and Families Counselling",
      "folder_name": "Open-Arms-Veterans-and-Families-Counselling",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Week 1\nactivity Week\n2 activity Week 3 activity\nWeek Mon Tues Wed Thu Fri Sat Sun\n1\n2\n3\n7",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "other-pdfs/supporting_your_partner.pdf (http://www.openarms.gov.au/sites/default/files/2019-12/supporting_your_partner.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    }
  ],
  "legislation_administered": [],
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      "year": "2019",
      "url": "http://www.openarms.gov.au/sites/default/files/2019-12/when_your_parent_is_having_problems.pdf",
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