{ "entity_id": "S-WA-039", "folder": "Public-Transport-Authority", "name": "Public Transport Authority", "type": "Statutory Authority", "jurisdiction": "WA", "portfolio": "Transport", "website": "https://www.pta.wa.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 4, "n_kpi_targets": 11, "n_kpi_results": 11, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "To provide safe, customer-focussed, integrated and efficient transport services.", "official_site_url": "https://www.pta.wa.gov.au/", "source_documents": [ { "type": "strategie", "title": "More", "url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "period": "2021", "confidence": "medium" } ], "purpose": { "text": "To provide safe, customer-focussed, integrated and efficient transport services.", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": 1, "source_deep_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1" }, "vision": { "text": "To be recognised as a leader in providing world-class public transport services and solutions.", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": 1, "source_deep_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1" }, "strategic_priorities": [ { "title": "Better Places - A quality environment with liveable and affordable communities and vibrant regions.", "description": "Better Places - A quality environment with liveable and affordable communities and vibrant regions.", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": 1, "source_deep_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1" } ], "values": [ { "name": "Safety", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Respect", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Resilience", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Protection", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Sustainability", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Capacity", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null } ], "outcomes": [ { "name": "Accessible, reliable and safe public transport system", "description": "PTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure.", "activities": [ "Deliver safe, clean and environmentally friendly integrated public transport services.", "Meet modern customer expectations of customer service.", "Provide the infrastructure capacity to meet current and future transport demands.", "Undertake long term planning to optimise and grow our network." ], "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": 1, "source_deep_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1" }, { "name": "Protection of the long-term functionality of the rail corridor and railway infrastructure", "description": "PTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure.", "activities": [ "Position the organisation as a positive contributor to the community.", "Understand current and future operational and capital requirements." ], "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": 1, "source_deep_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1" } ], "performance_measures": [ { "code": "CCE01", "measure": "Notifiable occurrences Cat A.", "target": "Zero", "latest_result": "Zero", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE02", "measure": "Notifiable occurrences Cat B.", "target": "Zero", "latest_result": "Zero", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE03", "measure": "Energy efficiency of Transperth trains versus private cars.", "target": "Achieve a target of 27 GW (cumulative)", "latest_result": "Target met", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE04", "measure": "Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services.", "target": "Achieve a target of 88%", "latest_result": "88%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE05", "measure": "On Time Running (OTR) Peak- time Transperth Train and Bus.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE06", "measure": "On Time Running (OTR) All-Day Transperth Train and Bus.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE07", "measure": "On Time Running (OTR) Transwa.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE08", "measure": "Project community survey monitoring results.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE09", "measure": "Interaction with communication channels (i.e. social media etc.).", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE10", "measure": "Transperth website.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE11", "measure": "Transwa website.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 } ], "document_alignment_terms": { "must_support": [ "To provide safe, customer-focussed, integrated and efficient transport services.", "To be recognised as a leader in providing world-class public transport services and solutions.", "Better Places - A quality environment with liveable and affordable communities and vibrant regions." ], "watch_terms": [ "Notifiable occurrences Cat A.", "Notifiable occurrences Cat B.", "Energy efficiency of Transperth trains versus private cars.", "Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services.", "On Time Running (OTR) Peak- time Transperth Train and Bus.", "On Time Running (OTR) All-Day Transperth Train and Bus.", "On Time Running (OTR) Transwa.", "Project community survey monitoring results.", "Interaction with communication channels (i.e. social media etc.).", "Transperth website.", "Transwa website." ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Public Transport Authority — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)\n\n## Vision\n\n> To be recognised as a leader in providing world-class public transport services and solutions. [[CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1)]\n\n## Our purpose / purposes\n\n> To provide safe, customer-focussed, integrated and efficient transport services. [[CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1)]\n\n## How we deliver\n\n> Work with all appropriate stakeholders to ensure long term planning for optimum utilisation of WA’s public transport networks including – Rail Growth Plan, METRONET and Transport@3.5 Million; to meet community demand and customer expectations. [[CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1)]\n\n## Government priorities for this department\n\n- Better Places - A quality environment with liveable and affordable communities and vibrant regions. [[CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1)]\n\n## Outcomes\n\n### Accessible, reliable and safe public transport system\nPTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure. [[CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1)]\n\n**Key activities:**\n- Deliver safe, clean and environmentally friendly integrated public transport services.\n- Meet modern customer expectations of customer service.\n- Provide the infrastructure capacity to meet current and future transport demands.\n- Undertake long term planning to optimise and grow our network.\n\n### Protection of the long-term functionality of the rail corridor and railway infrastructure\nPTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure. [[CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1)]\n\n**Key activities:**\n- Position the organisation as a positive contributor to the community.\n- Understand current and future operational and capital requirements.\n\n## Values and principles\n\n_PTA Service Outcomes_\n\n- Safety\n- Respect\n- Resilience\n- Protection\n- Sustainability\n- Capacity\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Notifiable occurrences Cat A. | Zero | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE02 | Notifiable occurrences Cat B. | Zero | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE03 | Energy efficiency of Transperth trains versus private cars. | Achieve a target of 27 GW (cumulative) | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE04 | Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services. | Achieve a target of 88% | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE05 | On Time Running (OTR) Peak- time Transperth Train and Bus. | Achieve a target of 95% | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE06 | On Time Running (OTR) All-Day Transperth Train and Bus. | Achieve a target of 95% | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE07 | On Time Running (OTR) Transwa. | Achieve a target of 95% | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE08 | Project community survey monitoring results. | Achieve a target of 95% | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE09 | Interaction with communication channels (i.e. social media etc.). | Achieve a target of 95% | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE10 | Transperth website. | Achieve a target of 95% | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n| CCE11 | Transwa website. | Achieve a target of 95% | [CP p.1](https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Notifiable occurrences Cat A. | Zero | Achieved | AR p.1 |\n| CCE02 | Notifiable occurrences Cat B. | Zero | Achieved | AR p.1 |\n| CCE03 | Energy efficiency of Transperth trains versus private cars. | Target met | Achieved | AR p.1 |\n| CCE04 | Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services. | 88% | Achieved | AR p.1 |\n| CCE05 | On Time Running (OTR) Peak- time Transperth Train and Bus. | 95% | Achieved | AR p.1 |\n| CCE06 | On Time Running (OTR) All-Day Transperth Train and Bus. | 95% | Achieved | AR p.1 |\n| CCE07 | On Time Running (OTR) Transwa. | 95% | Achieved | AR p.1 |\n| CCE08 | Project community survey monitoring results. | 95% | Achieved | AR p.1 |\n| CCE09 | Interaction with communication channels (i.e. social media etc.). | 95% | Achieved | AR p.1 |\n| CCE10 | Transperth website. | 95% | Achieved | AR p.1 |\n| CCE11 | Transwa website. | 95% | Achieved | AR p.1 |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Public Transport Authority - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:53:31.106719+00:00\n**Entity ID**: S-WA-039\n**Entity type**: Statutory Authority\n**Jurisdiction**: WA\n**Portfolio**: Transport\n**Website**: https://www.pta.wa.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 3 |\n| pages | 13 |\n| strategies | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- [pages 1]\n[Page 1]\nPTA Strategic Plan 2025-2030\nAt a glance\nVision Purpose Values\nTo be recognised as a leader To provide safe, customer Safety Recognition Sustainability\nin providing world-class focused, integrated and We are committed to safety We recognise each other for We consider the long-\npublic transport services. efficient transport services. and protecting your future. achievement, initiative and term economic, social and\ninnovation. environmental impact of\nRespect\neverything we do.\n Source: `other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf (https://www.pta.wa.gov.au/Portals/15/PTA%20Strategic%20Plan%202025-2030%20poster.pdf?ver=iAMWhiiJnXlhpfXQTo9dOg%3d%3d)`\n- [pages 1,2]\n[Page 1]\nSTRATEGIC PLAN 2021-2025\nVision: To be recognised as a leader in providing world-class public transport services and solutions.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- PTA Service Outcomes\nService 1 Service 2 Service 3 Service 4\nMetropolitan Country Regional Rail corridor\nand regional passenger rail school bus and residual\npassenger and road service freight issues\nservice coach service management\n1.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- KRA 1 KRA 2 KRA 3 KRA 4 KRA 5\nWork with all appropriate Apply communication Improve system and Make strategic, timely Attract, develop and\nstakeholders to ensure long term and engagement service resilience and informed maintain a workforce\nKey planning for optimum expansion strategies to support through the strategic decisions through the with the right\nand utilisation of WA’s public patronage, and management of all use of integrated capabilities and\nResult\ntransport networks including – Rail customer satisfaction critical assets. information and attitudes.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n\n### Role and Functions\n\n- PTA Strategic Plan 2021-25\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/strategies-index.html (https://www.pta.wa.gov.au/about-us/priorities-and-performance/strategic-plan)`\n- Advertising\nInquiries about advertising on PTA infrastructure (including rollingstock) should be directed to JC Decaux: 9287.9500 or\nperth@jcdecaux.com\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/news-latest.html (https://www.pta.wa.gov.au/news)`\n- Discover more about us:\nOur role\nOur structure, people, history and legislation\nMore\nPriorities and performance\nOur strategy, focus areas and performance measurement\nMore\nCorporate responsibility\nOur commitment to the community, environment, transparency and privacy\nMore\nWorking with the PTA\nInformation and resources for those who work with us\nMore\nSupplying to the PTA\nOur contracting and procurement processes\nMore\nHow to contact us\nFind out how to get in touch with us\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\n Source: `pages/annual-reports-index.html (https://www.pta.wa.gov.au/about-us/annual-reports)`\n- About us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/ministers.html (https://www.pta.wa.gov.au/about-us/our-role/our-minister)`\n- Get URL\nDownload\nFirst\nPrev\nNext\nLast\nThis folder is empty\nDownload\nGet URL\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/strategies-index__01.html (https://www.pta.wa.gov.au/about-us/corporate-responsibility/reconciliation-action-plan)`\n- KRA 1 KRA 2 KRA 3 KRA 4 KRA 5\nWork with all appropriate Apply communication Improve system and Make strategic, timely Attract, develop and\nstakeholders to ensure long term and engagement service resilience and informed maintain a workforce\nKey planning for optimum expansion strategies to support through the strategic decisions through the with the right\nand utilisation of WA’s public patronage, and management of all use of integrated capabilities and\nResult\ntransport networks including – Rail customer satisfaction critical assets. information and attitudes.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n\n### Strategic Priorities\n\n- PTA Strategic Plan 2021-25\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/strategies-index.html (https://www.pta.wa.gov.au/about-us/priorities-and-performance/strategic-plan)`\n- KRA 1 KRA 2 KRA 3 KRA 4 KRA 5\nWork with all appropriate Apply communication Improve system and Make strategic, timely Attract, develop and\nstakeholders to ensure long term and engagement service resilience and informed maintain a workforce\nKey planning for optimum expansion strategies to support through the strategic decisions through the with the right\nand utilisation of WA’s public patronage, and management of all use of integrated capabilities and\nResult\ntransport networks including – Rail customer satisfaction critical assets. information and attitudes.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- Advertising\nInquiries about advertising on PTA infrastructure (including rollingstock) should be directed to JC Decaux: 9287.9500 or\nperth@jcdecaux.com\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/news-latest.html (https://www.pta.wa.gov.au/news)`\n- Services\nRoute 100 – Additional Services\nEffective: Sunday 24 May 2026\nBus\nBus Service Changes - 17 May\nEffective: Sunday 17 May 2026\nBus\nService Changes - Stirling Station\nEffective: Saturday 25 April 2026\nBus\nTrain\nView all planned service changes\n Source: `pages/about.html (https://www.pta.wa.gov.au/about-us/complaints-and-comments)`\n- Discover more about us:\nOur role\nOur structure, people, history and legislation\nMore\nPriorities and performance\nOur strategy, focus areas and performance measurement\nMore\nCorporate responsibility\nOur commitment to the community, environment, transparency and privacy\nMore\nWorking with the PTA\nInformation and resources for those who work with us\nMore\nSupplying to the PTA\nOur contracting and procurement processes\nMore\nHow to contact us\nFind out how to get in touch with us\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\n Source: `pages/annual-reports-index.html (https://www.pta.wa.gov.au/about-us/annual-reports)`\n- About us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/ministers.html (https://www.pta.wa.gov.au/about-us/our-role/our-minister)`\n- Media statements\nMore\nFact sheets\nGeneral information fact sheets are available here\nMore\nTransport performance\nTransperth patronage data\nMore\nAnnual reports\nMore\nFilming and photography requests\nMore\nRegister for project updates\nMore\nMedia contacts\nNews media queries can be directed to the PTA Media team by telephone or email:\nPTA media line:\nCall (08) 9326 2526 during business hours (7:30am - 5pm AWST).\n Source: `pages/news-latest.html (https://www.pta.wa.gov.au/news)`\n- Get URL\nDownload\nFirst\nPrev\nNext\nLast\nThis folder is empty\nDownload\nGet URL\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/strategies-index__01.html (https://www.pta.wa.gov.au/about-us/corporate-responsibility/reconciliation-action-plan)`\n- Current 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 1 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- Current 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 2 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n\n## KPIs, Targets, and Where They Are At\n\n- KRA 1 KRA 2 KRA 3 KRA 4 KRA 5\nWork with all appropriate Apply communication Improve system and Make strategic, timely Attract, develop and\nstakeholders to ensure long term and engagement service resilience and informed maintain a workforce\nKey planning for optimum expansion strategies to support through the strategic decisions through the with the right\nand utilisation of WA’s public patronage, and management of all use of integrated capabilities and\nResult\ntransport networks including – Rail customer satisfaction critical assets. information and attitudes.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- Services\nRoute 100 – Additional Services\nEffective: Sunday 24 May 2026\nBus\nBus Service Changes - 17 May\nEffective: Sunday 17 May 2026\nBus\nService Changes - Stirling Station\nEffective: Saturday 25 April 2026\nBus\nTrain\nView all planned service changes\n Source: `pages/about.html (https://www.pta.wa.gov.au/about-us/complaints-and-comments)`\n- Media statements\nMore\nFact sheets\nGeneral information fact sheets are available here\nMore\nTransport performance\nTransperth patronage data\nMore\nAnnual reports\nMore\nFilming and photography requests\nMore\nRegister for project updates\nMore\nMedia contacts\nNews media queries can be directed to the PTA Media team by telephone or email:\nPTA media line:\nCall (08) 9326 2526 during business hours (7:30am - 5pm AWST).\n Source: `pages/news-latest.html (https://www.pta.wa.gov.au/news)`\n- Current 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 1 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- Current 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 2 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- Supporting procedures\nInformation Breach Response Procedure\nRelated policies\nCloud Computing Policy\nCode of Conduct Policy\nCyber Security Management Policy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- [pages 1]\n[Page 1]\nPTA Strategic Plan 2025-2030\nAt a glance\nVision Purpose Values\nTo be recognised as a leader To provide safe, customer Safety Recognition Sustainability\nin providing world-class focused, integrated and We are committed to safety We recognise each other for We consider the long-\npublic transport services. efficient transport services. and protecting your future. achievement, initiative and term economic, social and\ninnovation. environmental impact of\nRespect\neverything we do.\n Source: `other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf (https://www.pta.wa.gov.au/Portals/15/PTA%20Strategic%20Plan%202025-2030%20poster.pdf?ver=iAMWhiiJnXlhpfXQTo9dOg%3d%3d)`\n- [pages 1,2]\n[Page 1]\nSTRATEGIC PLAN 2021-2025\nVision: To be recognised as a leader in providing world-class public transport services and solutions.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- PTA Service Outcomes\nService 1 Service 2 Service 3 Service 4\nMetropolitan Country Regional Rail corridor\nand regional passenger rail school bus and residual\npassenger and road service freight issues\nservice coach service management\n1.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- PTA Strategic Plan 2021-25\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/strategies-index.html (https://www.pta.wa.gov.au/about-us/priorities-and-performance/strategic-plan)`\n- Notifiable Has the meaning given in the PRIS Act:\ninformation A notifiable information breach occurs if:\nbreach\n(a) There is unauthorised access to, or unauthorised disclosure of, personal\ninformation held by an IPP entity, and\n(b) A reasonable person would conclude that the access or disclosure is likely\nto result in serious harm to any individual to whom the information relates.\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- A notifiable information breach also occurs if personal information held by an IPP\nentity is lost in circumstances in which:\n(c) Unauthorised access to, or unauthorised disclosure of, the information is\nlikely to occur; and\n(d) If the access or disclosure of the information were to occur, a reasonable\nperson would conclude that it would be likely to result in serious harm to any\nindividual to whom the information relates.\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- 7:00am or 9:00pm\nIncident datetime cannot be in future\nTrain Line\n[Please Select]\nRequired\nStation\n[Not applicable]\nRequired\nIncident Location\nRequired\nRoute Type\nStandard\nCAT\nSchool\nTrain Replacement\nBus Route\n[Unsure/Not applicable]\nRequired\nLicence Plate Number\nDestination\nRequired\nPlease use the field below to provide a detailed description of your feedback and indicate if you would like to receive a response from Transperth.\n Source: `pages/about.html (https://www.pta.wa.gov.au/about-us/complaints-and-comments)`\n- Western Australia’s privacy legislation, the Privacy and Responsible Information Sharing Act 2024\n(WA), received Royal Assent on 6 December 2024 and it is anticipated that the privacy provisions\nwill commence in 2026.\n Source: `pages/announcements-index.html (https://www.pta.wa.gov.au/privacy-statement)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| 3.5 Million | Areas\nGrowth Plan, METRONET and and raise community knowledge\nTransport@3.5 Million; to meet awareness of the management systems.\ncommunity demand and customer benefits of public\nexpectations. transport. | `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)` |\n\n## Key Achievements\n\n- [pages 1]\n[Page 1]\nPTA Strategic Plan 2025-2030\nAt a glance\nVision Purpose Values\nTo be recognised as a leader To provide safe, customer Safety Recognition Sustainability\nin providing world-class focused, integrated and We are committed to safety We recognise each other for We consider the long-\npublic transport services. efficient transport services. and protecting your future. achievement, initiative and term economic, social and\ninnovation. environmental impact of\nRespect\neverything we do.\n Source: `other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf (https://www.pta.wa.gov.au/Portals/15/PTA%20Strategic%20Plan%202025-2030%20poster.pdf?ver=iAMWhiiJnXlhpfXQTo9dOg%3d%3d)`\n- KRA 1 KRA 2 KRA 3 KRA 4 KRA 5\nWork with all appropriate Apply communication Improve system and Make strategic, timely Attract, develop and\nstakeholders to ensure long term and engagement service resilience and informed maintain a workforce\nKey planning for optimum expansion strategies to support through the strategic decisions through the with the right\nand utilisation of WA’s public patronage, and management of all use of integrated capabilities and\nResult\ntransport networks including – Rail customer satisfaction critical assets. information and attitudes.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- Services\nRoute 100 – Additional Services\nEffective: Sunday 24 May 2026\nBus\nBus Service Changes - 17 May\nEffective: Sunday 17 May 2026\nBus\nService Changes - Stirling Station\nEffective: Saturday 25 April 2026\nBus\nTrain\nView all planned service changes\n Source: `pages/about.html (https://www.pta.wa.gov.au/about-us/complaints-and-comments)`\n- Media statements\nMore\nFact sheets\nGeneral information fact sheets are available here\nMore\nTransport performance\nTransperth patronage data\nMore\nAnnual reports\nMore\nFilming and photography requests\nMore\nRegister for project updates\nMore\nMedia contacts\nNews media queries can be directed to the PTA Media team by telephone or email:\nPTA media line:\nCall (08) 9326 2526 during business hours (7:30am - 5pm AWST).\n Source: `pages/news-latest.html (https://www.pta.wa.gov.au/news)`\n- Current 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 1 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- Current 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 2 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- Supporting procedures\nInformation Breach Response Procedure\nRelated policies\nCloud Computing Policy\nCode of Conduct Policy\nCyber Security Management Policy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- [pages 1,2]\n[Page 1]\nSTRATEGIC PLAN 2021-2025\nVision: To be recognised as a leader in providing world-class public transport services and solutions.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- Measures  Notifiable occurrences Cat A.  Community  Percentage of staff –  Establishment of an  Assessment of\n Notifiable occurrences Cat B. engagement clarity of duties and information leadership\n Energy efficiency of Transperth campaigns. responsibilities. management capabilities.\ntrains versus private cars.  Promote economic  Percentage of staff – framework.  Assessment of key\n Passenger Satisfaction Monitor and social benefits understand how their  Establishment of HR Metrics.\n(PSM) - Overall satisfaction with of public transport. work contributes to systems architecture  Progress against\nTransperth Train, Bus, Ferry,  Proactive media PTA’s objectives. and integrated PTA diversity and\nand Transwa services. activity.  On Time Running reporting. inclusion targets.\n PTA sponsored (OTR) Peak- time  Up-to-date  Exit data.\ncharity work events.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- PTA Service Outcomes\nService 1 Service 2 Service 3 Service 4\nMetropolitan Country Regional Rail corridor\nand regional passenger rail school bus and residual\npassenger and road service freight issues\nservice coach service management\n1.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- PTA Strategic Plan 2021-25\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/strategies-index.html (https://www.pta.wa.gov.au/about-us/priorities-and-performance/strategic-plan)`\n- 7:00am or 9:00pm\nIncident datetime cannot be in future\nTrain Line\n[Please Select]\nRequired\nStation\n[Not applicable]\nRequired\nIncident Location\nRequired\nRoute Type\nStandard\nCAT\nSchool\nTrain Replacement\nBus Route\n[Unsure/Not applicable]\nRequired\nLicence Plate Number\nDestination\nRequired\nPlease use the field below to provide a detailed description of your feedback and indicate if you would like to receive a response from Transperth.\n Source: `pages/about.html (https://www.pta.wa.gov.au/about-us/complaints-and-comments)`\n\n## Key Issues, Risks, and Recommendations\n\n- PTA Service Outcomes\nService 1 Service 2 Service 3 Service 4\nMetropolitan Country Regional Rail corridor\nand regional passenger rail school bus and residual\npassenger and road service freight issues\nservice coach service management\n1.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- KRA 1 KRA 2 KRA 3 KRA 4 KRA 5\nWork with all appropriate Apply communication Improve system and Make strategic, timely Attract, develop and\nstakeholders to ensure long term and engagement service resilience and informed maintain a workforce\nKey planning for optimum expansion strategies to support through the strategic decisions through the with the right\nand utilisation of WA’s public patronage, and management of all use of integrated capabilities and\nResult\ntransport networks including – Rail customer satisfaction critical assets. information and attitudes.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- [Page 2]\nStrategic Risk Categories Values\nSafety - An extremely high safety standard within the organisation and Safety - We are committed to safety and protecting your\nacross all public transport services. future.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- Services\nRoute 100 – Additional Services\nEffective: Sunday 24 May 2026\nBus\nBus Service Changes - 17 May\nEffective: Sunday 17 May 2026\nBus\nService Changes - Stirling Station\nEffective: Saturday 25 April 2026\nBus\nTrain\nView all planned service changes\n Source: `pages/about.html (https://www.pta.wa.gov.au/about-us/complaints-and-comments)`\n- Media statements\nMore\nFact sheets\nGeneral information fact sheets are available here\nMore\nTransport performance\nTransperth patronage data\nMore\nAnnual reports\nMore\nFilming and photography requests\nMore\nRegister for project updates\nMore\nMedia contacts\nNews media queries can be directed to the PTA Media team by telephone or email:\nPTA media line:\nCall (08) 9326 2526 during business hours (7:30am - 5pm AWST).\n Source: `pages/news-latest.html (https://www.pta.wa.gov.au/news)`\n- Current 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 1 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- Current 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 2 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- Supporting procedures\nInformation Breach Response Procedure\nRelated policies\nCloud Computing Policy\nCode of Conduct Policy\nCyber Security Management Policy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)`\n- [pages 1]\n[Page 1]\nPTA Strategic Plan 2025-2030\nAt a glance\nVision Purpose Values\nTo be recognised as a leader To provide safe, customer Safety Recognition Sustainability\nin providing world-class focused, integrated and We are committed to safety We recognise each other for We consider the long-\npublic transport services. efficient transport services. and protecting your future. achievement, initiative and term economic, social and\ninnovation. environmental impact of\nRespect\neverything we do.\n Source: `other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf (https://www.pta.wa.gov.au/Portals/15/PTA%20Strategic%20Plan%202025-2030%20poster.pdf?ver=iAMWhiiJnXlhpfXQTo9dOg%3d%3d)`\n- [pages 1,2]\n[Page 1]\nSTRATEGIC PLAN 2021-2025\nVision: To be recognised as a leader in providing world-class public transport services and solutions.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- PTA Strategic Plan 2021-25\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises\nthe continuing connection to lands, waters and communities.\n Source: `pages/strategies-index.html (https://www.pta.wa.gov.au/about-us/priorities-and-performance/strategic-plan)`\n- [pages 1]\n[Page 1]\nTT\nHH\nEE GG\nOOVVEE RRNNMM\nEENN TT\nOO\nFF\nPublic Transport\nOrganisational Chart\nAuthority\nWW AA\nEESSTTEERRNN AAUUSSTTRRAALLII\nManaging Director Director General\nMark Burgess Transport Portfolio\nPeter Woronzow\nA/Executive Officer of General Counsel Manager Corporate Director Executive Director\nManaging Director Avi Bredmeyer Issues Integrity and Customer Strategy &\nCaroline Francis Phil Rakich Investigations Communications\nZoran Trivanovic Charlotte Hayes\nExecutive Director Executive Director Executive Director Chief Information Executive Director\nFinance Transperth, People and Officer Information PTA Project Delivery\nand Contracts Regional and Organisational Management and Garry Taylor\nRobyn Lamont School Bus Services Development Operational Systems\nMartin White Brian Appleby Russell Taylor\n Source: `other-pdfs/PTA-20Organisational-20Structure-20Oct.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Our%20role/PTA%20Organisational%20Structure%20Oct.pdf?ver=WnCOAd5cpdKEvzCZ4A-VPw%3d%3d)`\n- 7:00am or 9:00pm\nIncident datetime cannot be in future\nTrain Line\n[Please Select]\nRequired\nStation\n[Not applicable]\nRequired\nIncident Location\nRequired\nRoute Type\nStandard\nCAT\nSchool\nTrain Replacement\nBus Route\n[Unsure/Not applicable]\nRequired\nLicence Plate Number\nDestination\nRequired\nPlease use the field below to provide a detailed description of your feedback and indicate if you would like to receive a response from Transperth.\n Source: `pages/about.html (https://www.pta.wa.gov.au/about-us/complaints-and-comments)`\n\n## Corporate Values and Operating Culture\n\n- [pages 1]\n[Page 1]\nPTA Strategic Plan 2025-2030\nAt a glance\nVision Purpose Values\nTo be recognised as a leader To provide safe, customer Safety Recognition Sustainability\nin providing world-class focused, integrated and We are committed to safety We recognise each other for We consider the long-\npublic transport services. efficient transport services. and protecting your future. achievement, initiative and term economic, social and\ninnovation. environmental impact of\nRespect\neverything we do.\n Source: `other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf (https://www.pta.wa.gov.au/Portals/15/PTA%20Strategic%20Plan%202025-2030%20poster.pdf?ver=iAMWhiiJnXlhpfXQTo9dOg%3d%3d)`\n- Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- KRA 1 KRA 2 KRA 3 KRA 4 KRA 5\nWork with all appropriate Apply communication Improve system and Make strategic, timely Attract, develop and\nstakeholders to ensure long term and engagement service resilience and informed maintain a workforce\nKey planning for optimum expansion strategies to support through the strategic decisions through the with the right\nand utilisation of WA’s public patronage, and management of all use of integrated capabilities and\nResult\ntransport networks including – Rail customer satisfaction critical assets. information and attitudes.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- Services\nRoute 100 – Additional Services\nEffective: Sunday 24 May 2026\nBus\nBus Service Changes - 17 May\nEffective: Sunday 17 May 2026\nBus\nService Changes - Stirling Station\nEffective: Saturday 25 April 2026\nBus\nTrain\nView all planned service changes\n Source: `pages/about.html (https://www.pta.wa.gov.au/about-us/complaints-and-comments)`\n- We value and respect our Integrity\ncustomers, suppliers and We are honest and\neach other. ethical.\n Source: `other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf (https://www.pta.wa.gov.au/Portals/15/PTA%20Strategic%20Plan%202025-2030%20poster.pdf?ver=iAMWhiiJnXlhpfXQTo9dOg%3d%3d)`\n- PTA Service Outcomes\nService 1 Service 2 Service 3 Service 4\nMetropolitan Country Regional Rail corridor\nand regional passenger rail school bus and residual\npassenger and road service freight issues\nservice coach service management\n1.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n- Australind train service set to return between Perth and Bunbury\nWednesday, 22 April 2026\nService is set to formally resume from Monday, 29 June 2026.\n Source: `pages/announcements-index__05.html (https://www.pta.wa.gov.au/news/media-statements)`\n- Strategic  Deliver safe, clean and  Promote Public  Establish clear roles,  Collect, collate,  Respectful and\nGoals environmentally friendly Transport as a responsibilities and integrate and inclusive workforce\nintegrated public transport viable, safe, low accountabilities. analyse data to and work.\nservices. cost, transport  Create a culture of create efficiencies, environment.\n Deliver the fundamental features option. continuous add value and help  Resolve critical skill\nof a modern and efficient  Position the improvement in decision making. needs.\nintegrated public transport organisation as a service delivery.  Integrate planning  Agile people\nservice. positive contributor  Understand current cycles to manage management\n Meet modern customer to the community. and future operational current and future through technology.\n Source: `strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `strategies/Strategic_Plan_2021-2025_FINAL.pdf` - strategies - https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d\n- `pages/about.html` - pages - https://www.pta.wa.gov.au/about-us/complaints-and-comments\n- `pages/announcements-index.html` - pages - https://www.pta.wa.gov.au/privacy-statement\n- `pages/announcements-index__03.html` - pages - https://www.pta.wa.gov.au/login?returnurl=%2fprivacy-statement\n- `pages/announcements-index__04.html` - pages - https://www.pta.wa.gov.au/privacy-statement\n- `pages/announcements-index__05.html` - pages - https://www.pta.wa.gov.au/news/media-statements\n- `pages/annual-reports-index.html` - pages - https://www.pta.wa.gov.au/about-us/annual-reports\n- `pages/homepage.html` - pages - https://www.pta.wa.gov.au/\n- `pages/ministers.html` - pages - https://www.pta.wa.gov.au/about-us/our-role/our-minister\n- `pages/news-latest.html` - pages - https://www.pta.wa.gov.au/news\n- `pages/strategies-index.html` - pages - https://www.pta.wa.gov.au/about-us/priorities-and-performance/strategic-plan\n- `pages/strategies-index__00.html` - pages - https://www.pta.wa.gov.au/about-us/priorities-and-performance/strategic-plan\n- `pages/strategies-index__01.html` - pages - https://www.pta.wa.gov.au/about-us/corporate-responsibility/reconciliation-action-plan\n- `pages/structure.html` - pages - https://www.pta.wa.gov.au/about-us/our-role/organisational-structure\n- `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf` - other-pdfs - https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d\n- `other-pdfs/PTA-20Organisational-20Structure-20Oct.pdf` - other-pdfs - https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Our%20role/PTA%20Organisational%20Structure%20Oct.pdf?ver=WnCOAd5cpdKEvzCZ4A-VPw%3d%3d\n- `other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf` - other-pdfs - https://www.pta.wa.gov.au/Portals/15/PTA%20Strategic%20Plan%202025-2030%20poster.pdf?ver=iAMWhiiJnXlhpfXQTo9dOg%3d%3d\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Public Transport Authority - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:39:09.710735+00:00\n**Entity ID**: S-WA-039\n**Jurisdiction**: Western Australia\n**Portfolio**: Transport\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 17\n- Unique legislation references found: 6\n\n| Type | Count |\n|---|---:|\n| Act | 6 |\n\n## Legislation References\n\n### Freedom of Information Act 1992\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.wa.gov.au/search?query=Freedom+of+Information+Act+1992\n\n**Sources**:\n- `pages/about.html`\n- `pages/announcements-index.html`\n- `pages/announcements-index__04.html`\n\n**Evidence contexts**:\n- service providers (for example, transport operators and organisations that help us manage customer feedback) so your feedback can be actioned. We may also\ndisclose\ninformation where\nrequired\nor authorised by law.\nI\nnformation provided to PTA is subject to the\nFreedom of Information Act 1992\n.\nYou can request access to, or correction of, personal information we hold about you by contacting us. Our privacy practices are explained in the PTA Privacy Statement available at:\nPrivacy\nand\nTransperth Privacy Statement\n.\nError when loading the form\nFail\n Source: `pages/about.html`\n- ormation for the secondary purpose, and that purpose is related to the primary purpose, or, in the case of sensitive information, directly related to the primary purpose;\nrequired or authorised by or under a Western Australian or Australian law (including the Freedom of Information Act 1992 (WA)) or a court/tribunal order;\nwe reasonably believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body;\nnecessary to prevent or lessen a se\n Source: `pages/announcements-index.html`\n- the correction of documents which we hold that contain your \npersonal information if you believe that personal information is inaccurate, irrelevant, misleading, \nincomplete or out of date. In some cases, your request will be dealt with in accordance with the\nFreedom of Information Act 1992\n.\nPlease contact us via the details below for further information.\nContact us\nIf you have any questions relating to privacy, please contact us by:\nemail:\nPrivacy@pta.wa.gov.au\n; or\nusing the Contact Us page on our website.\nView the PTA Information Breach Poli\n Source: `pages/announcements-index.html`\n- ormation for the secondary purpose, and that purpose is related to the primary purpose, or, in the case of sensitive information, directly related to the primary purpose;\nrequired or authorised by or under a Western Australian or Australian law (including the Freedom of Information Act 1992 (WA)) or a court/tribunal order;\nwe reasonably believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body;\nnecessary to prevent or lessen a se\n Source: `pages/announcements-index__04.html`\n- the correction of documents which we hold that contain your \npersonal information if you believe that personal information is inaccurate, irrelevant, misleading, \nincomplete or out of date. In some cases, your request will be dealt with in accordance with the\nFreedom of Information Act 1992\n.\nPlease contact us via the details below for further information.\nContact us\nIf you have any questions relating to privacy, please contact us by:\nemail:\nPrivacy@pta.wa.gov.au\n; or\nusing the Contact Us page on our website.\nView the PTA Information Breach Poli\n Source: `pages/announcements-index__04.html`\n\n### Privacy and Responsible Information Sharing Act 2024\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.wa.gov.au/search?query=Privacy+and+Responsible+Information+Sharing+Act+2024\n\n**Sources**:\n- `pages/about.html`\n- `pages/announcements-index.html`\n- `pages/announcements-index__04.html`\n- `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl`\n\n**Evidence contexts**:\n- igation. Please allow up to 5 business days for a response.\nCollection statement\nWhen you use this form, the Public Transport Authority (PTA) collects the personal information you provide and the information in your feedback.\nThis collection\nis subject to the\nPrivacy and Responsible Information Sharing Act 2024\nand\nour\nPrivacy Statement\n.\nWe collect\nyour name, contact details\nand address\nso we can receive,\nassess\nand respond to your feedback; investigate and address service issues; improve our services; and for related record-keeping,\nreporting\nand quality assurance\n Source: `pages/about.html`\n- es\nPrivacy Statement\nLast updated:\n15 July 2025\nIntroduction\nThis Privacy Statement explains how the Public Transport Authority (“PTA”, “us”, “our” or “we”)\ncollects, uses and discloses information collected by us.\nWestern Australia’s privacy legislation, the Privacy and Responsible Information Sharing Act 2024\n(WA), received Royal Assent on 6 December 2024 and it is anticipated that the privacy provisions\nwill commence in 2026. The interim privacy position for the Western Australian public sector is that\nagencies should ensure their actions are consistent with appl\n Source: `pages/announcements-index.html`\n- es\nPrivacy Statement\nLast updated:\n15 July 2025\nIntroduction\nThis Privacy Statement explains how the Public Transport Authority (“PTA”, “us”, “our” or “we”)\ncollects, uses and discloses information collected by us.\nWestern Australia’s privacy legislation, the Privacy and Responsible Information Sharing Act 2024\n(WA), received Royal Assent on 6 December 2024 and it is anticipated that the privacy provisions\nwill commence in 2026. The interim privacy position for the Western Australian public sector is that\nagencies should ensure their actions are consistent with appl\n Source: `pages/announcements-index__04.html`\n- a way that minimises harm to individuals,\ngovernment and third parties.\nThis policy outlines the requirements to manage and respond to an information breach and to prevent\nfurther breaches. This policy is a mandatory requirement pursuant to section 73 of the Privacy and\nResponsible Information Sharing Act 2024 (PRIS Act).\nThis policy applies to:\n• All PTA employees and contractors.\n• All PTA information held by PTA, contractors and other organisations that have received PTA\ninformation under agreement or contract.\n• Information from other parties that PTA is author\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl`\n\n### State Records Act 2000\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.wa.gov.au/search?query=State+Records+Act+2000\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/announcements-index__04.html`\n\n**Evidence contexts**:\n- audio) from CCTV and body camera recordings \nfor the above purposes.\nYour personal information will at all times be managed in accordance with the applicable legislation \nin Western Australia and retained in accordance with any legal obligation (including the State \nRecords Act 2000).\nWe may also provide your personal information to other entities including:\ncontractors who provide certain services related to our services.\nThese services include, but are not limited to, information technology manufacture, supply, maintenance and support,\n Source: `pages/announcements-index.html`\n- by third parties on our behalf. For example, fire walls and virus protection \nsoftware are in place to protect our systems and data.\nThe retention and destruction of records of personal information held by the Western Australian \nGovernment is governed by the State Records Act 2000 and supporting policies and procedures. \nWe take reasonable steps to destroy or de-identify all personal information that is no longer required \nto be retained.\nAccess and correction\nYou may request access to documents that contain your personal information w\n Source: `pages/announcements-index.html`\n- audio) from CCTV and body camera recordings \nfor the above purposes.\nYour personal information will at all times be managed in accordance with the applicable legislation \nin Western Australia and retained in accordance with any legal obligation (including the State \nRecords Act 2000).\nWe may also provide your personal information to other entities including:\ncontractors who provide certain services related to our services.\nThese services include, but are not limited to, information technology manufacture, supply, maintenance and support,\n Source: `pages/announcements-index__04.html`\n- by third parties on our behalf. For example, fire walls and virus protection \nsoftware are in place to protect our systems and data.\nThe retention and destruction of records of personal information held by the Western Australian \nGovernment is governed by the State Records Act 2000 and supporting policies and procedures. \nWe take reasonable steps to destroy or de-identify all personal information that is no longer required \nto be retained.\nAccess and correction\nYou may request access to documents that contain your personal information w\n Source: `pages/announcements-index__04.html`\n\n### Public Sector Management Act 1994\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Public+Sector+Management+Act+1994\n\n**Sources**:\n- `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl`\n\n**Evidence contexts**:\n- cy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl`\n\n### Cth) Privacy and Responsible Information Sharing Act 2024\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Cth%29+Privacy+and+Responsible+Information+Sharing+Act+2024\n\n**Sources**:\n- `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl`\n\n**Evidence contexts**:\n- licy\nCode of Conduct Policy\nCyber Security Management Policy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTE\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl`\n\n### Rail Safety National Law (WA) Security of Critical Infrastructure Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Rail+Safety+National+Law+%28WA%29+Security+of+Critical+Infrastructure+Act+2018\n\n**Sources**:\n- `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl`\n\n**Evidence contexts**:\n- ations Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED\n Source: `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__03.html` (page)\n- `pages/announcements-index__04.html` (page)\n- `pages/announcements-index__05.html` (page)\n- `pages/annual-reports-index.html` (page)\n- `pages/homepage.html` (page)\n- `pages/ministers.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `pages/structure.html` (page)\n- `other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pages.jsonl` (pdf_pages)\n- `other-pdfs/PTA-20Organisational-20Structure-20Oct.pages.jsonl` (pdf_pages)\n- `other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pages.jsonl` (pdf_pages)\n- `strategies/Strategic_Plan_2021-2025_FINAL.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "To be recognised as a leader in providing world-class public transport services and solutions.", "vision_source_page": 1, "purposes": "To provide safe, customer-focussed, integrated and efficient transport services.", "purposes_source_page": 1, "how_we_deliver": "Work with all appropriate stakeholders to ensure long term planning for optimum utilisation of WA’s public transport networks including – Rail Growth Plan, METRONET and Transport@3.5 Million; to meet community demand and customer expectations.", "how_we_deliver_source_page": 1, "government_priorities": [ { "text": "Better Places - A quality environment with liveable and affordable communities and vibrant regions.", "source_page": 1 } ], "outcomes": [ { "name": "Accessible, reliable and safe public transport system", "description": "PTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure.", "key_activities": [ "Deliver safe, clean and environmentally friendly integrated public transport services.", "Meet modern customer expectations of customer service.", "Provide the infrastructure capacity to meet current and future transport demands.", "Undertake long term planning to optimise and grow our network." ], "source_page": 1 }, { "name": "Protection of the long-term functionality of the rail corridor and railway infrastructure", "description": "PTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure.", "key_activities": [ "Position the organisation as a positive contributor to the community.", "Understand current and future operational and capital requirements." ], "source_page": 1 } ], "values": [ "Safety", "Respect", "Resilience", "Protection", "Sustainability", "Capacity" ], "values_framework_name": "PTA Service Outcomes", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Notifiable occurrences Cat A.", "target": "Zero", "source_page": 1 }, { "code": "CCE02", "measure": "Notifiable occurrences Cat B.", "target": "Zero", "source_page": 1 }, { "code": "CCE03", "measure": "Energy efficiency of Transperth trains versus private cars.", "target": "Achieve a target of 27 GW (cumulative)", "source_page": 1 }, { "code": "CCE04", "measure": "Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services.", "target": "Achieve a target of 88%", "source_page": 1 }, { "code": "CCE05", "measure": "On Time Running (OTR) Peak- time Transperth Train and Bus.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE06", "measure": "On Time Running (OTR) All-Day Transperth Train and Bus.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE07", "measure": "On Time Running (OTR) Transwa.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE08", "measure": "Project community survey monitoring results.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE09", "measure": "Interaction with communication channels (i.e. social media etc.).", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE10", "measure": "Transperth website.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE11", "measure": "Transwa website.", "target": "Achieve a target of 95%", "source_page": 1 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Notifiable occurrences Cat A.", "result": "Zero", "status": "Achieved", "source_page": 1 }, { "code": "CCE02", "measure": "Notifiable occurrences Cat B.", "result": "Zero", "status": "Achieved", "source_page": 1 }, { "code": "CCE03", "measure": "Energy efficiency of Transperth trains versus private cars.", "result": "Target met", "status": "Achieved", "source_page": 1 }, { "code": "CCE04", "measure": "Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services.", "result": "88%", "status": "Achieved", "source_page": 1 }, { "code": "CCE05", "measure": "On Time Running (OTR) Peak- time Transperth Train and Bus.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE06", "measure": "On Time Running (OTR) All-Day Transperth Train and Bus.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE07", "measure": "On Time Running (OTR) Transwa.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE08", "measure": "Project community survey monitoring results.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE09", "measure": "Interaction with communication channels (i.e. social media etc.).", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE10", "measure": "Transperth website.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE11", "measure": "Transwa website.", "result": "95%", "status": "Achieved", "source_page": 1 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Supporting procedures\nInformation Breach Response Procedure\nRelated policies\nCloud Computing Policy\nCode of Conduct Policy\nCyber Security Management Policy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Supporting procedures\nInformation Breach Response Procedure\nRelated policies\nCloud Computing Policy\nCode of Conduct Policy\nCyber Security Management Policy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Discover more about us:\nOur role\nOur structure, people, history and legislation\nMore\nPriorities and performance\nOur strategy, focus areas and performance measurement\nMore\nCorporate responsibility\nOur commitment to the community, environment, transparency and privacy\nMore\nWorking with the PTA\nInformation and resources for those who work with us\nMore\nSupplying to the PTA\nOur contracting and procurement processes\nMore\nHow to contact us\nFind out how to get in touch with us\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/annual-reports-index.html (https://www.pta.wa.gov.au/about-us/annual-reports)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Discover more about us:\nOur role\nOur structure, people, history and legislation\nMore\nPriorities and performance\nOur strategy, focus areas and performance measurement\nMore\nCorporate responsibility\nOur commitment to the community, environment, transparency and privacy\nMore\nWorking with the PTA\nInformation and resources for those who work with us\nMore\nSupplying to the PTA\nOur contracting and procurement processes\nMore\nHow to contact us\nFind out how to get in touch with us\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/annual-reports-index.html (https://www.pta.wa.gov.au/about-us/annual-reports)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[pages 1]\n[Page 1]\nTT\nHH\nEE GG\nOOVVEE RRNNMM\nEENN TT\nOO\nFF\nPublic Transport\nOrganisational Chart\nAuthority\nWW AA\nEESSTTEERRNN AAUUSSTTRRAALLII\nManaging Director Director General\nMark Burgess Transport Portfolio\nPeter Woronzow\nA/Executive Officer of General Counsel Manager Corporate Director Executive Director\nManaging Director Avi Bredmeyer Issues Integrity and Customer Strategy &\nCaroline Francis Phil Rakich Investigations Communications\nZoran Trivanovic Charlotte Hayes\nExecutive Director Executive Director Executive Director Chief Information Executive Director\nFinance Transperth, People and Officer Information PTA Project Delivery\nand Contracts Regional and Organisational Management and Garry Taylor\nRobyn Lamont School Bus Services Development Operational Systems\nMartin White Brian Appleby Russell Taylor", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/PTA-20Organisational-20Structure-20Oct.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Our%20role/PTA%20Organisational%20Structure%20Oct.pdf?ver=WnCOAd5cpdKEvzCZ4A-VPw%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[pages 1]\n[Page 1]\nTT\nHH\nEE GG\nOOVVEE RRNNMM\nEENN TT\nOO\nFF\nPublic Transport\nOrganisational Chart\nAuthority\nWW AA\nEESSTTEERRNN AAUUSSTTRRAALLII\nManaging Director Director General\nMark Burgess Transport Portfolio\nPeter Woronzow\nA/Executive Officer of General Counsel Manager Corporate Director Executive Director\nManaging Director Avi Bredmeyer Issues Integrity and Customer Strategy &\nCaroline Francis Phil Rakich Investigations Communications\nZoran Trivanovic Charlotte Hayes\nExecutive Director Executive Director Executive Director Chief Information Executive Director\nFinance Transperth, People and Officer Information PTA Project Delivery\nand Contracts Regional and Organisational Management and Garry Taylor\nRobyn Lamont School Bus Services Development Operational Systems\nMartin White Brian Appleby Russell Taylor", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/PTA-20Organisational-20Structure-20Oct.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Our%20role/PTA%20Organisational%20Structure%20Oct.pdf?ver=WnCOAd5cpdKEvzCZ4A-VPw%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Areas\nGrowth Plan, METRONET and and raise community knowledge\nTransport@3.5 Million; to meet awareness of the management systems.\ncommunity demand and customer benefits of public\nexpectations. transport.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Areas\nGrowth Plan, METRONET and and raise community knowledge\nTransport@3.5 Million; to meet awareness of the management systems.\ncommunity demand and customer benefits of public\nexpectations. transport.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information 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"other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf", "bytes": 168875, "link_text": "" }, { "category": "other-pdfs", "year": null, "url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d", "file": "other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf", "bytes": 137702, "link_text": "View the PTA Information Breach Policy here." } ], "_meta": { "snapshot_built_at": "2026-05-13T11:03:00+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Public-Transport-Authority", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\Strategic_Plan_2021-2025_FINAL.txt", "url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "year": "Strategic_Plan_2021-2025_FINAL" }, "usage": { 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