{ "entity_id": "S-QLD-034", "folder": "Queensland-Ombudsman", "name": "Queensland Ombudsman", "type": "Independent Statutory Authority", "jurisdiction": "QLD", "portfolio": "", "website": "https://www.ombudsman.qld.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being subject to harm.", "official_site_url": "https://www.ombudsman.qld.gov.au/", "source_documents": [], "purpose": { "text": "The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being subject to harm.", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": 5, "source_deep_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5" }, "vision": null, "strategic_priorities": [ { "title": "improving detention services", "description": "improving detention services", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": 5, "source_deep_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5" } ], "values": [ { "name": "humane treatment", "description": "", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": null }, { "name": "conditions of detainees", "description": "", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": null }, { "name": "independent", "description": "", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": null }, { "name": "transparent", "description": "", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Humane treatment and conditions of detainees", "description": "The IDS Act establishes a framework for achieving its purpose by: publishing standards for inspection; reviewing detention services and inspecting places of detention; independent and transparent reporting.", "activities": [ "publishing standards for inspection", "reviewing detention services and inspecting places of detention", "independent and transparent reporting" ], "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": 5, "source_deep_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5" } ], "performance_measures": [ { "code": "", "measure": null, "target": null, "latest_result": null, "status": null, "target_source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "target_source_page": null, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being", "improving detention services" ], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Queensland Ombudsman — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)\n\n## Our purpose / purposes\n\n> The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being subject to harm. [[CP p.5](https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5)]\n\n## How we deliver\n\n> Inspecting places of detention is a function of the Inspector under s 8(1)(b) of the IDS Act. Preparing and publishing standards in relation to inspections is a function for the Inspector under s 8(1)(d) of the IDS Act. [[CP p.6](https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=6)]\n\n## Government priorities for this department\n\n- improving detention services [[CP p.5](https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5)]\n\n## Outcomes\n\n### Outcome 1: Humane treatment and conditions of detainees\nThe IDS Act establishes a framework for achieving its purpose by: publishing standards for inspection; reviewing detention services and inspecting places of detention; independent and transparent reporting. [[CP p.5](https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5)]\n\n**Key activities:**\n- publishing standards for inspection\n- reviewing detention services and inspecting places of detention\n- independent and transparent reporting\n\n## Values and principles\n\n- humane treatment\n- conditions of detainees\n- independent\n- transparent\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| | | | |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| | | | | |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Queensland Ombudsman - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:51:26.266646+00:00\n**Entity ID**: S-QLD-034\n**Entity type**: Independent Statutory Authority\n**Jurisdiction**: QLD\n**Portfolio**: \n**Website**: https://www.ombudsman.qld.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 3 |\n| pages | 23 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 8]\nStrategic overview\nStrategic Plan 2023–27\nVision: F air and accountable public administration in Queensland\nPurpose: T o improve public administration by:\n• investigating administrative decisions\n• helping agencies improve their practices\n• overseeing the system of public interest disclosures\n• improving detention services\nValues: Independence – Respect – Quality – Integrity\n2023–24 2024–25\nObjectives Indicators\nTarget/\nActual Actual1\nestimate\nAverage time to complete\n7.8 days 10 days 7.4 days\npreliminary assessments\nProportion of investigations completed\n89% 90% 85%\nwithin target timeframes\nProportion of investigations resulting in a\nProactively 13% 15% 14%\nrectification action\nimprove public\nadministration\nProportion of recommendations accepted\n97% 90% 100%\nby the relevant agency at time of reporting\nRespond to\ncomplaints\nProportion of complaints reviewed where\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 24]\nDuring 2024–25, the Office operated under ELT members\nits Strategic Plan 2023–27, which frames the\nOffice’s strategic vision, purpose, objectives,\nAnthony Reilly\nkey performance indicators, and strategic risks and\nOmbudsman and Inspector of Detention Services\nopportunities.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 26]\nInternal audit Risk management\nThe purpose of the Office’s internal audit function The Office’s risk management framework\nis to provide independent, objective assurance was informed by its Strategic Plan 2023–27,\nand consulting services to add value and which guided the identification and mitigation of\nimprove operations. strategic risk.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 51]\nOffice of the Queensland Ombudsman\nTABLE OF CONTENTS\nFinancial Statement of Comprehensive Income Page 4\nStatements\nStatement of Comprehensive Income by Major Departmental Service Page 5\nStatement of Financial Position Page 6\nStatement of Changes in Equity Page 7\nStatement of Cash Flows (including Notes to the Statement of Cash Flows) Page 8\nNotes to the A1 Basis of Financial Statement Presentation Page 10\nFinancial\nA1-1 General Information and Objectives Page 10\nStatements Section 1\nA1-2 Compliance with Prescribed Requirements Page 10\nAbout the\nA1-3 Presentation Details Page 11\nOffice and this\nA1-4 Authorisation of Financial Statements for\nFinancial Page 11\nIssue\nReport\nA1-5 Basis of Measurement Page 11\nA1-6 The Reporting Entity Page 11\nB1 Revenue Page 12\nSection 2 B1-1 Appropriation Revenue Page 12\nNotes about B2 Expenses Page 13\nour\nB2-1 Employee Expenses Page 13\nFinancial\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n\n### Role and Functions\n\n- Oversight functions include:\nPIDs reported by disclosure type\n• monitoring the management of PIDs, including A total of 2,049 PIDs were reported for 2024–25,\ncollecting statistics and monitoring trends an 11.1% decrease compared to the number\n• reviewing the way public sector agencies deal reported in 2023–24: 2,305.\nwith PIDs\nAgain, corrupt conduct dominates the type of\n• performing an educational and advisory role.\nwrongdoing reported, making up 85.5% of the PIDs\nrecorded in 2024–25 (2023–24: 2104; 2024–25:\nThis section of the annual report covers the\n1752).\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 8]\nReport on other required matters\nIn addition to describing the functions performed Referral to Minister\nby the Inspector, s 21(2) of the IDS Act also requires\nthis report to include:\nUnder s 17(5)(b) of the IDS Act, the Inspector may\nrefer a matter to a relevant responsible Minister if\n• recommendations for changes in the law of\nthe Inspector has a reasonable suspicion that:\nthe State the Inspector considers should be\nmade, or for administrative action the Inspector\n• there is, or has been, a serious risk to the\nconsiders should be taken, as a result of the\nsecurity, management, control, safety, care or\nperformance of the Inspector’s functions\nwellbeing of a detainee at a place of detention\n• an evaluation of actions taken in response\n• a detainee is being, or has been, subjected\nto recommendations made by the Inspector,\nto torture or cruel, inhuman or degrading\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- OCM performed its internal audit\nThe Office continued to develop its risk\nfunction in accordance with the Office’s Internal\nmanagement maturity in 2024–25 by:\nAudit Charter.\n• Assessing risks in conjunction with the Office’s\nIn 2024–25, the internal audit function drafted\nauthorised risk appetite statement and risk\nthe Office’s Strategic Internal Audit Plan 2026–28,\nmanagement policy and procedure.\nincluding a risk assurance map.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 31]\nFinancial summary\nManaging the budget Assets\nThe Office ended the year in a secure financial At 30 June 2025, the Office’s assets totalled\nposition, with adequate reserves and forecast $4.228m, which comprised:\nincome to fulfil its statutory responsibilities\n• cash at bank, $2.438m\nfor 2025–26.\n• receivables and prepayments, $1.102m\nIn the 2024–25 financial year, the Office reported a\n• property, plant and equipment, $0.687m\nbalanced actual position with total income equal to\n• intangible assets, $0.001m.\ntotal expenses of $16.291m.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 52]\nOffice of the Queensland Ombudsman\nD5 Future Impact of Accounting Standards Not Yet\nPage 21\nEffective\nE1 Budgetary Reporting Disclosures Page 22\nSection 5 E 1 -1 Explanation of Major Variances – Statement of\nBudgetary Comprehensive Income Page 22\nReporting E1-2 Explanation of Major Variances – Statement of\nDisclosures Financial Position Page 22\nE1-3 Explanation of Major Variances – Statement\nof Cash Flows P a g e 2 3\nF1 Administered Activities Page 24\nF 1-1 Schedule of Administered Income and\nPage 24\nSection 6\nExpenditure\nAdministered\nF 1-2 Schedule of Administered Cash Flows Page 24\nActivities\nF 1-3 Administered Activities – Budget to Actual\nPage 25\nComparison\nPage 26\nG1 Key Management Personnel (KMP) Disclosures\nSection 7\nOther G2 Related Party Transactions Page 28\nInformation G3 Taxation Page 28\nG4 Climate Risk Disclosure Page 28\nCertification Management Certificate Page 29\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [pages 52,53,54,55,56,57,58]\nection 5 E 1 -1 Explanation of Major Variances – Statement of\nBudgetary Comprehensive Income Page 22\nReporting E1-2 Explanation of Major Variances – Statement of\nDisclosures Financial Position Page 22\nE1-3 Explanation of Major Variances – Statement\nof Cash Flows P a g e 2 3\nF1 Administered Activities Page 24\nF 1-1 Schedule of Administered Income and\nPage 24\nSection 6\nExpenditure\nAdministered\nF 1-2 Schedule of Administered Cash Flows Page 24\nActivities\nF 1-3 Administered Activities – Budget to Actual\nPage 25\nComparison\nPage 26\nG1 Key Management Personnel (KMP) Disclosures\nSection 7\nOther G2 Related Party Transactions Page 28\nInformation G3 Taxation Page 28\nG4 Climate Risk Disclosure Page 28\nCertification Management Certificate Page 29\n3\n48 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n\n### Strategic Priorities\n\n- [Page 49]\nTable 21: Engagement with priority client groups\nTotal percentage of cases1\nAboriginal people and\nTorres Strait Islander 42%\npeople2\nSpecial need(s)3 13%\nHome language other\n45%\nthan English4\nRegional (i.e. based\noutside south-east 38%\nQueensland5)\n1.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- This year, in cases where\npeople chose to identify in a priority client group,\n38% of complaints were brought to us by people\n2 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- The continued lack of basic facilities in\n• Recommendation 1: The Queensland\nseparation rooms significantly impacts the\nGovernment and the Department of Youth\nhumane conditions of detention, and the Office\nJustice give priority to the Cleveland Youth\nwill continue to monitor the implementation of\nDetention Centre when developing strategies to\nthese recommendations.\nmeet the government’s April 2024 commitment\nto increase staff at youth detention centres.\n• Recommendation 10: The Department of\nYouth Justice ensures detention youth workers\nDYJVS assessed this as 'Fully implemented'\ncomply with requirements in the Youth Justice\nby way of increased staffing at the centre,\nRegulation 2016 regarding the need to observe\nsupported by a number of initiatives and the\nchildren who are subject to separation including\ndevelopment of the Youth Justice Strategic\nby regular audits.\n Source: `other-pdfs/5825t1638.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf)`\n- Data sets to be released annually (October)\nComplaints data\n- statistical information about complaints received by the office\nTraining data\n- agencies that participated in training by course and number\nOverseas travel by staff (none in 2024-25)\nConsultancies\n(none in 2024-25)\nQueensland Language Services\nData sets to be released quarterly (October, January, April and July)\nGift register\nContracts over $10,000\nContact details\nEmail us\nif you would like to provide any feedback or make an enquiry about open data.\n Source: `pages/strategies-index__18.html (https://www.ombudsman.qld.gov.au/About-us/Right-to-information/open-data-strategy)`\n- [Page 4]\nInspector of Detention Services\nInspector of Detention Services\nI f n o s r p Q e u ct e i e o n n s s la ta n n d d p a r r i d so s ns f I o ns r p Q e u c e ti e o n n s l s a t n a d nd y a o r u d t s h\ndetention centres\nAugust 2023\nAugust 2023\nInspection standards for Queensland prisons and\nInspection standards for Queensland youth detention centres\nInspector of Detention Services\nInspector of Detention Services\nC C F d l e o u e n c e v u t e t r s l o e a o n s in n t d a s s p ff Y e e o p s c u a h t t r o i h a o r t t n D i a o e r g n e t e e p s n o t r i t o : n F i w C n o a a s c i p t r u c e n s h c s - o t h a i n o o n n d d u s e r M e e te s p u n r o t g r io o t: n n\nof children\nAugust 2024\nSeptember 2024\nCleveland Youth Detention Centre report: Focus on separation due to staff shortages\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- [pages 4,5,6]\nn standards for Queensland prisons and\nInspection standards for Queensland youth detention centres\nInspector of Detention Services\nInspector of Detention Services\nC C F d l e o u e n c e v u t e t r s l o e a o n s in n t d a s s p ff Y e e o p s c u a h t t r o i h a o r t t n D i a o e r g n e t e e p s n o t r i t o : n F i w C n o a a s c i p t r u c e n s h c s - o t h a i n o o n n d d u s e r M e e te s p u n r o t g r io o t: n n\nof children\nAugust 2024\nSeptember 2024\nCleveland Youth Detention Centre report: Focus on separation due to staff shortages\n(Tabled in parliament, 27 August 2024) and the Cairns and Murgon watch-houses report:\nFocus on detention of children (Tabled in parliament, 11 September 2024)\n2 Inspector of Detention Services Annual operational report 2023–24 – PUBLIC\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- This helps to ensure the\nof the Inspector under s 8(1)(e) of the IDS Act.\nlived experience of detention contributes\nto the consideration of improvements in\nReports on the following inspections that\ndetention services.\ncommenced in 2023–24 were tabled after\nthe 2023–24 reporting period but prior to the\nDSIU officers’ engagement with detainees is\nfinalisation of this report:\nstructured to commence early in the inspection\nprocess and continue to the onsite inspection phase.\n• Cleveland Youth Detention Centre\nThis helps to account for the turnover of those who\ninspection report: Focus on separation due\nare detained and to build trust with those detained\nto staff shortages (tabled in parliament on\nto improve communication.\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- [Page 8]\nReport on other required matters\nIn addition to describing the functions performed Referral to Minister\nby the Inspector, s 21(2) of the IDS Act also requires\nthis report to include:\nUnder s 17(5)(b) of the IDS Act, the Inspector may\nrefer a matter to a relevant responsible Minister if\n• recommendations for changes in the law of\nthe Inspector has a reasonable suspicion that:\nthe State the Inspector considers should be\nmade, or for administrative action the Inspector\n• there is, or has been, a serious risk to the\nconsiders should be taken, as a result of the\nsecurity, management, control, safety, care or\nperformance of the Inspector’s functions\nwellbeing of a detainee at a place of detention\n• an evaluation of actions taken in response\n• a detainee is being, or has been, subjected\nto recommendations made by the Inspector,\nto torture or cruel, inhuman or degrading\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- Cleveland Youth Detention Centre inspection\nreport and the Cairns and Murgon watch-houses The Inspector made the referral on the basis that he\ninspection report, these reports were tabled considered the use of separation rooms to present\nin parliament outside the 2023–24 reporting a serious risk to the safety, care and wellbeing of\nperiod (27 August 2024 and 11 September 2024 children in detention.\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- [pages 8,9,10]\ned considered the use of separation rooms to present\nin parliament outside the 2023–24 reporting a serious risk to the safety, care and wellbeing of\nperiod (27 August 2024 and 11 September 2024 children in detention.\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per completed inspection or review5 2.3 3.3\nProportion of recommendations accepted by agencies6 80% *discontinued\nNotes:\n1.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- The variance between the 2024–25 Target and the 2024–25 Actual is achieved by the Office finalising more complaints than were\nreceived within the reporting period.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 8]\nReport on other required matters\nIn addition to describing the functions performed Referral to Minister\nby the Inspector, s 21(2) of the IDS Act also requires\nthis report to include:\nUnder s 17(5)(b) of the IDS Act, the Inspector may\nrefer a matter to a relevant responsible Minister if\n• recommendations for changes in the law of\nthe Inspector has a reasonable suspicion that:\nthe State the Inspector considers should be\nmade, or for administrative action the Inspector\n• there is, or has been, a serious risk to the\nconsiders should be taken, as a result of the\nsecurity, management, control, safety, care or\nperformance of the Inspector’s functions\nwellbeing of a detainee at a place of detention\n• an evaluation of actions taken in response\n• a detainee is being, or has been, subjected\nto recommendations made by the Inspector,\nto torture or cruel, inhuman or degrading\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- [Page 8]\nStrategic overview\nStrategic Plan 2023–27\nVision: F air and accountable public administration in Queensland\nPurpose: T o improve public administration by:\n• investigating administrative decisions\n• helping agencies improve their practices\n• overseeing the system of public interest disclosures\n• improving detention services\nValues: Independence – Respect – Quality – Integrity\n2023–24 2024–25\nObjectives Indicators\nTarget/\nActual Actual1\nestimate\nAverage time to complete\n7.8 days 10 days 7.4 days\npreliminary assessments\nProportion of investigations completed\n89% 90% 85%\nwithin target timeframes\nProportion of investigations resulting in a\nProactively 13% 15% 14%\nrectification action\nimprove public\nadministration\nProportion of recommendations accepted\n97% 90% 100%\nby the relevant agency at time of reporting\nRespond to\ncomplaints\nProportion of complaints reviewed where\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [pages 8,9,10,11]\nsland 37% 32% 38%\n(target: at least aligned to population)\nParticipants who report training improves\n98% 80% 100%\ntheir decision-making capability\nTotal salary budget allocated to\n1.2% 2% 1.1%\nlearning and development\nEnsure our services\nare inclusive\nRate of permanent separations 9.6% 5% 10.3%\nContinue to be\nAbsent Absent Absent\nadaptable, capable\n10.6 days 11.2 days 10.3 days\nand sustainable Rate of sick and unplanned leave\nincl.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 53]\nOffice of the Queensland Ombudsman\nFinancial Statements for the year ended 30 June 2025\nOffice of the Queensland Ombudsman\nStatement of Comprehensive Income\nfor the year ended 30 June 2025\nNote 2025 2025 2025 2024\nOriginal Budget\nActual Budget Variance Actual\n$'000 $'000 $'000 $'000\nIncome from continuing\noperations\nAppropriation revenue B1-1, V1 16,148 16,956 (808) 14,009\nOther revenue V2 143 1 142 281\nTotal income from\ncontinuing operations 16,291 16,957 (666) 14,290\nExpenses from continuing\noperations\nEmployee expenses B2-1, V3 12,793 13,634 841 11,409\nSupplies and services B2-2, V4 3,272 3,185 (87) 2,692\nOther expenses B2-3, V5 226 138 (88) 189\nTotal expenses from\ncontinuing operations 16,291 16,957 666 14,290\nOperating result for the year - - - -\nTotal comprehensive\nincome - - - -\n4\nAppendices 49\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 54]\nOffice of the Queensland Ombudsman\nFinancial Statements for the year ended 30 June 2025\nOffice of the Queensland Ombudsman\nStatement of Comprehensive Income by Major Departmental Service\nfor the year ended 30 June 2025\nInspector of Detention General – not attributed Department\nServices1 total\n2025 2024 2025 2024 2025 2024\n$’000 $’000 $’000 $’000 $’000 $’000\nIncome from continuing operations\nAppropriation revenue 3,042 2,526 13,106 11,483 16,148 14,009\nOther revenue 0 12 143 269 143 281\nTotal income from continuing operations 3,042 2,538 13,249 11,752 16,291 14,290\nExpenses from continuing operations\nEmployee expenses 2,439 2,018 10,354 9,391 12,793 11,409\nSupplies and services 567 511 2,705 2,181 3,272 2,692\nOther expenses 37 8 189 181 226 189\nTotal expenses from continuing operations 3,042 2,538 13,249 11,752 16,291 14,290\nOperating result for the year\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 56]\nOffice of the Queensland Ombudsman\nFinancial Statements for the year ended 30 June 2025\nOffice of the Queensland Ombudsman\nStatement of Changes in Equity\nfor the year ended 30 June 2025\nAccumulated Contributed Total\nsurplus equity\n$’000 $’000 $’000\nBalance as at 1 July 2023 635 900 1,535\nOperating result - - -\nAppropriated equity injections - 227 227\nBalance as at 30 June 2024 635 1,127 1,762\nOperating result - - -\nAppropriated equity injections - 505 505\nBalance as at 30 June 2025 635 1,632 2,267\n7\n52 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 58]\nOffice of the Queensland Ombudsman\nFinancial Statements for the year ended 30 June 2025\nNotes to the Statement of Cash Flows\nCF-1 Reconciliation of operating result to net cash (used in) / provided by operating\nactivities\n2025 2024\n$’000 $’000\nOperating (deficit)/surplus - -\nNon-cash items included in the operating result:\nDepreciation and amortisation expense 46 23\nChange in assets and liabilities\n(Increase)/decrease in receivables (454) 238\n(Increase)/decrease in prepayments (147) (96)\nIncrease/(decrease) in accounts payables 1,300 418\nIncrease/(decrease) in accrued employee benefits (290) (50)\nNet cash provided by operating activities 455 531\n9\n54 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 61]\nOffice of the Queensland Ombudsman\nNotes to the Financial Statements for the year ended 30 June 2025\nSection 2\nNotes About Our Financial Performance\nB1 Revenue\nB1-1 Appropriation Revenue\nReconciliation of payments from Consolidated Fund to 2025 2024\nappropriated revenue recognised in operating result $’000 $’000\nOriginal budgeted appropriation 16,956 14,426\nSupplementary amounts:\nLapsed appropriation (407) -\nInspector Detention Services - -\nEnterprise Bargaining agreement\nCost of Living Adjustment (COLA) payment - 214\nTotal appropriation received (cash) 16,549 14,640\nLess: Opening balance of deferred appropriation receivable\nfrom Consolidated Fund - (248)\nPlus: Closing balance of deferred appropriation receivable\nfrom Consolidated Fund - -\nPlus: Opening balance of deferred appropriation payable\n383\nto Consolidated Fund -\nLess: Closing balance of deferred appropriation payable\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 74]\nOffice of the Queensland Ombudsman\nManagement Certificate for the year ended 30 June 2025\nF1-3 Administered Activities – Budget to Actual Comparison\nOriginal Actual\nbudget Result Variance\n2025 2025\n$’000 $’000\nA dministered income\nUser charges and fees 400 -\nTotal administered income 400 -\nA dministered expenses\nTransfers of administered income to\n400 -\ngovernment\nTotal administered expenses 400 -\nOperating surplus/(deficit) - -\n-\nNotes explaining major variances for administered activities\nAdministered User charges The actual level of user charges and fees is less than the budgeted\nand fees figure is mainly due to long unplanned absences of several training\nstaff throughout the financial year and the Office deciding part way\nthrough the financial year to temporarily pause the delivery of face-to-\nface training while it began the transformation journey to a primarily\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 10]\nEvaluation of actions in response\nto recommendations\nUnder s 21 of the IDS Act, the Inspector is required Table 1: Evaluation categories\nto report on any recommendations made as a result\nof performing the Inspector’s functions, as well as Category Description\nan evaluation of any action taken in response to\nFully implemented Recommendation has been\nthe recommendation.\nimplemented, or alternative action\nhas been taken that addresses the\nDuring the reporting period, 4 reports were\nunderlying issues and no further\npublished about 5 inspections.\n Source: `other-pdfs/5825t1638.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf)`\n- I would also like to acknowledge the assistance of\nmany government agencies and non-government\nSince 1 July 2023, we have achieved a number of organisations, as well as independent inspectors\nsignificant milestones: from other jurisdictions.\n• establishing DSIU within the Office of the Finally, I would like to express my appreciation to\nQueensland Ombudsman those who are held in places of detention for their\n• developing and publishing inspection standards willingness to engage with our officers and assist\nfor prisons and youth detention centres our work.\n• commencing inspections of places of detention\nincluding prisons, youth detention centres\nand watch-houses\n• reporting to the Legislative Assembly\non two inspections: Anthony Reilly\n– Cleveland Youth Detention Centre inspection Ombudsman and Inspector of Detention Services\nreport: Focus on separation due to October 2024\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- The average time to complete the Office hosted web-based meetings of the\npreliminary assessments was within target at public sector Complaint Handlers Network and\n7.4 days (2023–24: 7.8 days). the Public Interest Disclosure Agency Network\nTraining (PIDANT).\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $4.228m, $2.438m, $1.102m, $0.687m, $0.001m, $16.291m | [Page 31]\nFinancial summary\nManaging the budget Assets\nThe Office ended the year in a secure financial At 30 June 2025, the Office’s assets totalled\nposition, with adequate reserves and forecast $4.228m, which comprised:\nincome to fulfil its statutory responsibilities\n• cash at bank, $2.438m\nfor 2025–26.\n• receivables and prepayments, $1.102m\nIn the 2024–25 financial year, the Office reported a\n• property, plant and equipment, $0.687m\nbalanced ac | `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)` |\n| $184 , $150 | Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per | `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)` |\n| $0.461m, $0.370m | Appropriation revenue – The actual figure is lower than the budgeted figure due to mainly\nan equity to output swap of $0.461m and a year end deferral of $0.370m of unspent\nmonies to financial year 2025-26. | `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)` |\n| $10,000 | Data sets to be released annually (October)\nComplaints data\n- statistical information about complaints received by the office\nTraining data\n- agencies that participated in training by course and number\nOverseas travel by staff (none in 2024-25)\nConsultancies\n(none in 2024-25)\nQueensland Language Services\nData sets to be released quarterly (October, January, April and July)\nGift register\nContracts over $10,000\nContact details\nEmail us\nif you would | `pages/strategies-index__18.html (https://www.ombudsman.qld.gov.au/About-us/Right-to-information/open-data-strategy)` |\n| $1.961m, $9.906m, $14.427m, $16.957m, $1.836m, $11.442m | At 30 June 2025, the Office’s liabilities totalled\n2022–23 2023–24 2024–25\n$1.961m, which comprised:\nBudget $9.906m $14.427m $16.957m\n• payables, $1.836m\nActual $11.442m $14.290m $16.291m\n• accrued employee entitlements, $0.125m. | `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)` |\n| $1.961m, $9.906m, $14.427m, $16.957m, $1.836m, $11.442m | [pages 31,32,33]\n2022–23 2023–24 2024–25\n$1.961m, which comprised:\nBudget $9.906m $14.427m $16.957m\n• payables, $1.836m\nActual $11.442m $14.290m $16.291m\n• accrued employee entitlements, $0.125m. | `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)` |\n| $184 , $150 | Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per | `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)` |\n| $10,000 | Data sets to be released annually (October)\nComplaints data\n- statistical information about complaints received by the office\nTraining data\n- agencies that participated in training by course and number\nOverseas travel by staff (none in 2024-25)\nConsultancies\n(none in 2024-25)\nQueensland Language Services\nData sets to be released quarterly (October, January, April and July)\nGift register\nContracts over $10,000\nContact details\nEmail us\nif you would | `pages/strategies-index__18.html (https://www.ombudsman.qld.gov.au/About-us/Right-to-information/open-data-strategy)` |\n\n## Key Achievements\n\n- You are here:\nHome\nPublications\nAnnual reports\nYou are here:\nHome\nPublications\nAnnual reports\nQueensland Ombudsman: Annual report 2024–25\nDecrease font size\nIncrease font size\nPrint page\nPrint\nPrint page as PDF\nPrint to PDF\nThe Annual report 2024–25 highlights our achievements for the financial year ending 30 June 2025.\n Source: `pages/annual-reports-index__02.html (https://www.ombudsman.qld.gov.au/publications/annual-reports/qo-annual-report-2024-25)`\n- [Page 8]\nStrategic overview\nStrategic Plan 2023–27\nVision: F air and accountable public administration in Queensland\nPurpose: T o improve public administration by:\n• investigating administrative decisions\n• helping agencies improve their practices\n• overseeing the system of public interest disclosures\n• improving detention services\nValues: Independence – Respect – Quality – Integrity\n2023–24 2024–25\nObjectives Indicators\nTarget/\nActual Actual1\nestimate\nAverage time to complete\n7.8 days 10 days 7.4 days\npreliminary assessments\nProportion of investigations completed\n89% 90% 85%\nwithin target timeframes\nProportion of investigations resulting in a\nProactively 13% 15% 14%\nrectification action\nimprove public\nadministration\nProportion of recommendations accepted\n97% 90% 100%\nby the relevant agency at time of reporting\nRespond to\ncomplaints\nProportion of complaints reviewed where\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per completed inspection or review5 2.3 3.3\nProportion of recommendations accepted by agencies6 80% *discontinued\nNotes:\n1.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 10]\nEvaluation of actions in response\nto recommendations\nUnder s 21 of the IDS Act, the Inspector is required Table 1: Evaluation categories\nto report on any recommendations made as a result\nof performing the Inspector’s functions, as well as Category Description\nan evaluation of any action taken in response to\nFully implemented Recommendation has been\nthe recommendation.\nimplemented, or alternative action\nhas been taken that addresses the\nDuring the reporting period, 4 reports were\nunderlying issues and no further\npublished about 5 inspections.\n Source: `other-pdfs/5825t1638.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf)`\n- More Results\nClose\nListen and translate\nSkip to main content\n2024\n–\n25\nPublished 24 Sep 2025 | Annual report\nQueensland Ombudsman: Annual report 2024–25\nAchievements of the Office of the Queensland Ombudsman for 2024–25.\n Source: `pages/annual-reports-index__02.html (https://www.ombudsman.qld.gov.au/publications/annual-reports/qo-annual-report-2024-25)`\n- There was also an 11% increase in the number of On 15 September 2024, we implemented\nfinalised complaints, from 6,287 in 2023–24 to amended powers under section 12A of the\n6,992 in 2024–25.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- 1,969\npublic sector officers trained From s 5\nOmbudsman Act 2001\n6,188\nsubscribers received news\n4,796\n14,024 16,244 1,218\nCommunity\nPIDMail Perspectives Inspectors News\nPerspective\ne-newsletters e-newsletters e-newsletters\ne-newsletters\ndelivered delivered delivered\ndelivered\nInformation and resources Training and advice\nExtensive information is available directly The Office undertook a review of the training\nto the community via the Office’s website. and services we offer to improve the quality of\nThis includes Quick guides, FAQs, videos, decision-making and administrative practices\nposters and brochures.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 21]\nLooking ahead\nIn 2025–26, the Inspector will:\n• finalise reports on inspections commenced in\n2024–25\n• undertake required annual inspections of\nyouth detention centres and make further\nprogress towards the 5-yearly review of prisons\nin Queensland\n• progress inspection standards for watch-houses\n• develop the review and monitoring functions\nunder the Act.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- Of the 654 matters where agencies decided no After excluding discontinued investigations, 65.3%\naction was required: (934 of 1,430) of PIDs finalised in 2024–25 were\ntotally or partially substantiated, a notable 11.4%\n• 68 were closed in accordance with s 30(1)(a) decrease in substantiation from 76.7% in 2023–24.\nof the PID Act because the PID had already In keeping with previous years, the majority\nbeen investigated or dealt with by another of completed PID investigations resulted in a\nappropriate process – a 21.8% decrease from the ‘totally substantiated’ finding (2023–24: 1,182;\nprevious year (2023–24: 87) 2024–25: 934).\n• 530 were finalised under s 30(1)(b) on the\nOf the 1,430 investigation outcomes finalised in\nbasis the PID should be dealt with by another\n2024–25 (irrespective of the date of disclosure,\nappropriate process (a 419.6% increase from the\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 34]\nThe substantiation rate for investigated PIDs Education and advice\nopened, completed and closed within the\n2024–25 financial year was 63.3% (286 out of 452\nIn meeting the educational and advisory role under\ncompleted investigations; 166 not substantiated).\nthe PID Act, in 2024–25, the Office:\nSimilarly, this substantiation rate decreased\nby 15.9% when compared to the 2023–24 rate • Presented PID training sessions to\nof 79.2%.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- 1,480 participants.\n• Delivered 4 PIDANT webinars and one PIDANT\nMany cases closed in 2023–24 show lengthy\nworkshop to more than 341 attendees (in some\nperiods between the date of disclosure and\ncases, multiple persons will attend through an\ninvestigation conclusion.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- This will vary from the total number\n(c)\ninvestigate of PIDs reported in that period – total investigation\ncompleted within same year 452 – 63.3% partially or wholly\nThe disclosure is too trivial substantiated (286 out of 452).\nto warrant investigation\ns 30(1) and dealing with it PIDs investigation outcomes – all closures\n23 16 25\n(d) would substantially and irrespective of when reported\nunreasonably divert the\nresources of the agency\n2022–23 2023–24 2024–25\nAnother agency notified\ns 30(1) that investigation was not 1 8 8 Substantiated 927 965 747\n(e)\nwarranted\nPartially\n238 217 187\nThe substance of the substantiated\ndisclosure has already\nss 30(1) been investigated or dealt Not substantiated 400 360 496\n(a) and\nwith by another process 5 3 5\n30(1) Investigation\nand the disclosure should 188 199 271\n(b) discontinued\nbe dealt with by another\nappropriate process\nTotal 1,753 1,741 1,701\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- The Inspector, Mr Anthony Reilly, said this report focuses on positive practices, identifies systemic challenges and has recommendations for areas of improvement.\n“Our inspection found positive practices at the centre,” Mr Reilly said.\n“This included the appropriate management of use of force incidents, as well as how the centre identifies opportunities for improvement and puts changes in place after force has been used on a prisoner.\n“We also found that staff treated visitors with respect, visit applications were processed efficiently and escort officers treated prisoners attending hospital with compassion.”\nThe report makes 55 recommendations about areas for improvement, such as issues of overcrowding and limited infrastructure in the centre and includes:\nreviewing bullying and violence reduction policies\n Source: `pages/media-releases-index.html (https://www.ombudsman.qld.gov.au/improve-public-administration/blog/inspector-releases-brisbane-correctional-centre-inspection-report)`\n- [Page 8]\nReport on other required matters\nIn addition to describing the functions performed Referral to Minister\nby the Inspector, s 21(2) of the IDS Act also requires\nthis report to include:\nUnder s 17(5)(b) of the IDS Act, the Inspector may\nrefer a matter to a relevant responsible Minister if\n• recommendations for changes in the law of\nthe Inspector has a reasonable suspicion that:\nthe State the Inspector considers should be\nmade, or for administrative action the Inspector\n• there is, or has been, a serious risk to the\nconsiders should be taken, as a result of the\nsecurity, management, control, safety, care or\nperformance of the Inspector’s functions\nwellbeing of a detainee at a place of detention\n• an evaluation of actions taken in response\n• a detainee is being, or has been, subjected\nto recommendations made by the Inspector,\nto torture or cruel, inhuman or degrading\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n- OCM performed its internal audit\nThe Office continued to develop its risk\nfunction in accordance with the Office’s Internal\nmanagement maturity in 2024–25 by:\nAudit Charter.\n• Assessing risks in conjunction with the Office’s\nIn 2024–25, the internal audit function drafted\nauthorised risk appetite statement and risk\nthe Office’s Strategic Internal Audit Plan 2026–28,\nmanagement policy and procedure.\nincluding a risk assurance map.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- This process\nincluded a review of the Office’s strategic • Reporting to governance groups about existing\nplan, risk registers and performance reports and new risks.\n(financial and non-financial), and consultation with\nAs part of its risk management framework,\nthe Office’s senior management.\nthe Office continued to monitor and address\nIn other works, the internal audit function: business continuity matters, including conducting\nan annual business continuity test and review.\n• Delivered audit reports on Risk Management\nmaturity, Workplace Health and Safety\nActions to further the objects of the\nand an audit of Ombudsman Act\nHuman Rights Act 2019\ninvestigation processes.\n• Commenced work assisting the The Office continued to undertake actions to\nOffice with updating the Office’s risk further the objects of the Human Rights Act 2019\nmanagement framework. (HR Act), including:\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 48]\nTable 18: Types of recommendations made to Table 20: PID training sessions and\npublic sector agencies participant numbers\n2022–23 2023–24 2024–25 2022–23 2023–24 2024–25\nFormal 6 7 21\nOther 166 171 164\nTotal 172 178 185\nTable 19: Number of recommendations made to\npublic sector agencies\n2022–23 2023–24 2024–25\nDirect benefit 115 125 105\nSystemic 57 53 80\nTotal 172 178 185\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\nOpen training1\nModule 1: Assessment\n6 133 - - - -\nand Management\nModule 2:\nRisk Assessment and 2 41 - - - -\nProtection\nSupport Officer Training 13 167 - - 9 172\nModules 1, 2 and 3:\n- - 12 316 -\nPID Management\nPID Awareness Session 3 43 12 215 9 494\nPID Assessment\nand Managing 6 209 8 120 9 275\nOrganisational Risk\nAgency training2\nModule 1: Assessment\n5 118 - - - -\nand Management\nModule 2: Risk\nAssessment and 3 65 - - - -\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 51]\nOffice of the Queensland Ombudsman\nTABLE OF CONTENTS\nFinancial Statement of Comprehensive Income Page 4\nStatements\nStatement of Comprehensive Income by Major Departmental Service Page 5\nStatement of Financial Position Page 6\nStatement of Changes in Equity Page 7\nStatement of Cash Flows (including Notes to the Statement of Cash Flows) Page 8\nNotes to the A1 Basis of Financial Statement Presentation Page 10\nFinancial\nA1-1 General Information and Objectives Page 10\nStatements Section 1\nA1-2 Compliance with Prescribed Requirements Page 10\nAbout the\nA1-3 Presentation Details Page 11\nOffice and this\nA1-4 Authorisation of Financial Statements for\nFinancial Page 11\nIssue\nReport\nA1-5 Basis of Measurement Page 11\nA1-6 The Reporting Entity Page 11\nB1 Revenue Page 12\nSection 2 B1-1 Appropriation Revenue Page 12\nNotes about B2 Expenses Page 13\nour\nB2-1 Employee Expenses Page 13\nFinancial\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 82]\nSummary of requirement Basis for requirement Annual report reference\nGovernance – Risk management ARRs – section 14.1 Pages 20, 21, 22, 34\nrisk management\nAudit committee ARRs – section 14.2 Page 2, 21\nand\naccountability\nInternal audit ARRs – section 14.3 Page 21, 22, 25\nInformation systems and ARRs – section 14.5 Page 24\nrecordkeeping\nInformation security ARRs – section 14.6 Not applicable\nattestation\nGovernance – Strategic workforce planning ARRs – section 15.1 Pages 23\nhuman resources and performance\nEarly retirement, redundancy Directive No.04/18 Page 23\nand retrenchment Early Retirement, Redundancy\nand Retrenchment\nARRs – section 15.2\nOpen data Statement advising publication ARRs – section 16 Page 25\nof information\nConsultancies ARRs – section 31.1 https://data.qld.gov.au\nOverseas travel ARRs – section 31.2 https://data.qld.gov.au\nQueensland Language ARRs – section 31.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 10]\nEvaluation of actions in response\nto recommendations\nUnder s 21 of the IDS Act, the Inspector is required Table 1: Evaluation categories\nto report on any recommendations made as a result\nof performing the Inspector’s functions, as well as Category Description\nan evaluation of any action taken in response to\nFully implemented Recommendation has been\nthe recommendation.\nimplemented, or alternative action\nhas been taken that addresses the\nDuring the reporting period, 4 reports were\nunderlying issues and no further\npublished about 5 inspections.\n Source: `other-pdfs/5825t1638.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf)`\n- Values\nIndependence\nRespect\nIntegrity\nQuality\nObjectives\nProactively improve public administration\nRespond to complaints about public administration\nEnsure our services are inclusive\nContinue to be adaptable, capable and sustainable\nStrategies\nPromote better practices for the delivery of public services\nProvide training, advice and information\nInspect and review places of detention\nEngage with agencies\nConduct timely, independent and just investigations\nCommunicate effective recommendations\nHelp people to know how and when to make a complaint\nRespect, protect and promote human rights in our decision-making and actions\nWork with diverse stakeholders in the design and delivery of our services\nEngage with Aboriginal and Torres Strait Islander peoples\nMaintain a diverse, skilled, safe and engaged workforce\nModel a culture of accountability and performance\n Source: `pages/strategies-index.html (https://www.ombudsman.qld.gov.au/about-us/corporate-documents/strategic-plan-2023-27)`\n- Corporate records are\n(ombudsman.qld.gov.au/about-us/\nmanaged in an electronic document and records\nright-to-information/open-data-strategy).\nmanagement system (eDOCS), and complaint/\ninvestigation records are managed in a complaints\nAdditional information on consultancies and\nmanagement system (Resolve).\ninterpreter services is published online through the\nQueensland Government Open Data portal\nIn 2024–25, the Office continued to improve record\n(data.qld.gov.au).\nand information management by:\nNo overseas travel was undertaken in 2024–25.\n• developing a business classification scheme to\nsupport new functions of the Office\n• identifying and using additional eDRMS features\nto improve recordkeeping efficiency\n• implementing changes to the handling and\nmanagement of physical records\n• further developing staff training,\nrecords management awareness and\nrecordkeeping reporting\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- This recognises that we inspect\neach of the centres on an annual basis but also\nThis operational report sits alongside the Office\nenables us to better assess systemic issues.\nof the Queensland Ombudsman’s Annual Report\n2024–25, which includes financial and non-financial There were 98 recommendations across the\nperformance reporting, organisational information 4 reports published in 2024–25.\n Source: `other-pdfs/5825t1638.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf)`\n- This is not supported\nunderwear also identifies menstruation\nby DYJVS commentary for recommendation 12,\nmanagement as part of the assessment.\nwhich indicates improvements were made to\nthe DCOIS to support the review of separations, • Recommendation 7: QCS clearly indicates\nbut replacement for the system is in the its expectation of how custodial correctional\nscoping phase. officers manage observations of prisoners of\nthe opposite gender when undertaking duties\nFor the recommendations listed above, and\nin a safety unit, detention unit or similar, with\nthose yet to be identified as ‘Fully implemented’,\nreference to the Custodial Operations Practice\nthe Office will continue to monitor throughout\nDirectives: At-Risk Management – Safety Unit;\nthe year and reassess in the 2025–26 Annual\nand Prisoner Accommodation Management\nOperational Report.\n– Detention Unit.\n Source: `other-pdfs/5825t1638.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf)`\n- Queensland Health assessed\nThe Office encourages West Moreton HHS to\nthis recommendation as ‘Partially implemented’.\nfind ways to address these issues and provide\nThe commentary indicates the Responding to\nan overnight nurse for SQCC.\nthe Needs of Classified Patients and Higher\nRisk Consumers Action Plan will address this • Recommendation 25: To ensure that women\nrecommendation and be monitored through have access to health services, the West\nDepartment of Health processes.\n Source: `other-pdfs/5825t1638.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf)`\n- Cleveland Youth Detention Centre inspection\nreport and the Cairns and Murgon watch-houses The Inspector made the referral on the basis that he\ninspection report, these reports were tabled considered the use of separation rooms to present\nin parliament outside the 2023–24 reporting a serious risk to the safety, care and wellbeing of\nperiod (27 August 2024 and 11 September 2024 children in detention.\n Source: `other-pdfs/5824t17.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Values\nIndependence\nRespect\nIntegrity\nQuality\nObjectives\nProactively improve public administration\nRespond to complaints about public administration\nEnsure our services are inclusive\nContinue to be adaptable, capable and sustainable\nStrategies\nPromote better practices for the delivery of public services\nProvide training, advice and information\nInspect and review places of detention\nEngage with agencies\nConduct timely, independent and just investigations\nCommunicate effective recommendations\nHelp people to know how and when to make a complaint\nRespect, protect and promote human rights in our decision-making and actions\nWork with diverse stakeholders in the design and delivery of our services\nEngage with Aboriginal and Torres Strait Islander peoples\nMaintain a diverse, skilled, safe and engaged workforce\nModel a culture of accountability and performance\n Source: `pages/strategies-index.html (https://www.ombudsman.qld.gov.au/about-us/corporate-documents/strategic-plan-2023-27)`\n- [Page 8]\nStrategic overview\nStrategic Plan 2023–27\nVision: F air and accountable public administration in Queensland\nPurpose: T o improve public administration by:\n• investigating administrative decisions\n• helping agencies improve their practices\n• overseeing the system of public interest disclosures\n• improving detention services\nValues: Independence – Respect – Quality – Integrity\n2023–24 2024–25\nObjectives Indicators\nTarget/\nActual Actual1\nestimate\nAverage time to complete\n7.8 days 10 days 7.4 days\npreliminary assessments\nProportion of investigations completed\n89% 90% 85%\nwithin target timeframes\nProportion of investigations resulting in a\nProactively 13% 15% 14%\nrectification action\nimprove public\nadministration\nProportion of recommendations accepted\n97% 90% 100%\nby the relevant agency at time of reporting\nRespond to\ncomplaints\nProportion of complaints reviewed where\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- The Office’s Code of Conduct guides its\nofficers on appropriate ethical standards for The Office’s values of ‘integrity’, ‘independence’,\nwork-related behaviour. ‘respect’ and ‘quality’ were integral to the Strategic\nPlan 2023–27.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- C2 Receivables\n2025 2024\n$’000 $’000\nTrade debtors 327 -\nGST receivable 120 37\nGST payable - -\n37\nAnnual leave reimbursements 252 235\nLong service leave reimbursements 75 49\n327 284\nAppropriation revenue receivable from Consolidated fund - -\nTotal 774 321\nAccounting policy - Receivables\nReceivables are measured at amortised cost which approximates their fair value at reporting date.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- [Page 81]\nAppendix D: Compliance checklist\nTable 23: Compliance checklist as required in the\nAnnual report requirements for Queensland Government agencies\nSummary of requirement Basis for requirement Annual report reference\nLetter of A letter of compliance from ARRs – section 7 Page i\ncompliance the accountable officer or\nstatutory body to the relevant\nMinister/s\nAccessibility • Table of contents ARRs – section 9.1 • Page i\n• Glossary • Pages 34–35\nPublic availability ARRs – section 9.2 Inside front cover\nInterpreter service statement Queensland Government Inside front cover\nLanguage Services Policy\nARRs – section 9.3\nCopyright notice Copyright Act 1968 Inside front cover\nARRs – section 9.4\nInformation licensing QGEA – Information Licensing Inside front cover\nARRs – section 9.5\nGeneral Introductory information ARRs – section 10 Pages ii–5\ninformation\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- Despite the increased demand, our staff opportunity to attend the Queensland Parliament\nreduced the average time to complete preliminary to speak with new Members of Parliament, and\nassessments from 7.8 days in 2023–24 to 7.4 days to participate in a joint training session for new\nin 2024–25. ministerial staff with other integrity agencies.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- In October 2024, the Audit Committee achieved\nfull independence, with all members now external\nCommunity engagement continued in 2024–25,\nto the Office.\nwith regional visits and participation in community\nevents including NAIDOC Family Day in Brisbane, An important element in our external accountability,\nthe South Bank TAFE Open Day, Homeless as an independent integrity agency, is oversight\nConnect, the Community Legal Centres Queensland by the parliament’s JICSC.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n- Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per completed inspection or review5 2.3 3.3\nProportion of recommendations accepted by agencies6 80% *discontinued\nNotes:\n1.\n Source: `other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.ombudsman.qld.gov.au/about-us/contact-us\n- `pages/annual-reports-index.html` - pages - https://www.ombudsman.qld.gov.au/publications/annual-reports\n- `pages/annual-reports-index__00.html` - pages - https://www.ombudsman.qld.gov.au/publications/annual-reports/ids-annual-operational-reports/inspector-of-detention-services-annual-operational-report-202-25\n- `pages/annual-reports-index__02.html` - pages - https://www.ombudsman.qld.gov.au/publications/annual-reports/qo-annual-report-2024-25\n- `pages/homepage.html` - pages - https://www.ombudsman.qld.gov.au/\n- `pages/media-releases-index.html` - pages - https://www.ombudsman.qld.gov.au/improve-public-administration/blog/inspector-releases-brisbane-correctional-centre-inspection-report\n- `pages/media-releases-index__24.html` - pages - https://www.ombudsman.qld.gov.au/improve-public-administration/blog/inspector-releases-brisbane-correctional-centre-inspection-report\n- `pages/media-releases-index__25.html` - pages - https://www.ombudsman.qld.gov.au/ecthemes/2/css/font-awesome?_zv=202604281439\n- `pages/media-releases-index__26.html` - pages - https://www.ombudsman.qld.gov.au/ecthemes/2/css/theme-bundle?_zv=202604281439\n- `pages/media-releases-index__28.html` - pages - https://www.ombudsman.qld.gov.au/PrintToPDF.aspx?url=https%3a%2f%2fwww.ombudsman.qld.gov.au%2fimprove-public-administration%2fblog%2finspector-releases-brisbane-correctional-centre-inspection-report%3fPrintToPDF%3dTrue&pagename=Inspector_releases_Brisbane_Correctional_Centre_inspection_report\n- `pages/media-releases-index__29.html` - pages - https://www.ombudsman.qld.gov.au/improve-public-administration/blog/privacy-awareness-week_2026\n- `pages/news-latest.html` - pages - https://www.ombudsman.qld.gov.au/improve-public-administration/newsletters/inspector-s-news\n- `pages/priorities-index.html` - pages - https://www.ombudsman.qld.gov.au/what-we-do\n- `pages/publications-index.html` - pages - https://www.ombudsman.qld.gov.au/publications\n- `pages/strategies-index.html` - pages - https://www.ombudsman.qld.gov.au/about-us/corporate-documents/strategic-plan-2023-27\n- `pages/strategies-index__16.html` - pages - https://www.ombudsman.qld.gov.au/about-us/corporate-documents/strategic-plan-2023-27\n- `pages/strategies-index__17.html` - pages - https://www.ombudsman.qld.gov.au/About-us/Corporate-documents/strategic-review\n- `pages/strategies-index__18.html` - pages - https://www.ombudsman.qld.gov.au/About-us/Right-to-information/open-data-strategy\n- `pages/strategies-index__19.html` - pages - https://www.ombudsman.qld.gov.au/about-us/right-to-information/open-data-strategy/gift-register\n- `pages/strategies-index__20.html` - pages - https://www.ombudsman.qld.gov.au/ArticleDocuments/517/Queensland%20Ombudsman%20Strategic%20Plan%202023-27%20PUBLIC.PDF.aspx\n- `pages/strategies-index__22.html` - pages - https://www.ombudsman.qld.gov.au/ArticleDocuments/517/Strategic-Plan%202021-25%20PUBLIC.PDF.aspx\n- `pages/strategies-index__23.html` - pages - https://www.ombudsman.qld.gov.au/ArticleDocuments/517/Strategic-Plan-2015-19.pdf.aspx\n- `pages/structure.html` - pages - https://www.ombudsman.qld.gov.au/How-to-complain/What-we-can-help-with/other-complaint-handling-organisations\n- `other-pdfs/5824t17.pdf` - other-pdfs - https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf\n- `other-pdfs/5825t1293.pdf` - other-pdfs - https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf\n- `other-pdfs/5825t1638.pdf` - other-pdfs - https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Queensland Ombudsman - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:36:53.566527+00:00\n**Entity ID**: S-QLD-034\n**Jurisdiction**: Queensland\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 26\n- Unique legislation references found: 30\n\n| Type | Count |\n|---|---:|\n| Act | 25 |\n| Regulation | 3 |\n| Standard | 2 |\n\n## Legislation References\n\n### Inspector of Detention Services Act 2022\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 9\n**Register search**: https://www.legislation.qld.gov.au/search?query=Inspector+of+Detention+Services+Act+2022\n\n**Sources**:\n- `pages/publications-index.html`\n- `other-pdfs/5824t17.pages.jsonl`\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- estigative-reports-w.png\nReports presenting the findings of our major investigations under the Ombudsman Act 2001.\nDetention inspection reports\n/images/UserUploadedImages/596/icon-Detention-reports-w.png\nReports of inspections of places of detention under the Inspector of Detention Services Act 2022.\nCasebooks\n/images/UserUploadedImages/596/icon-Casebooks-w.png\nSummaries of recent outcomes from our investigations and insights into common issues.\nAnnual reports\n/images/UserUploadedImages/596/icon-Annual-reports-w.png\nAchievements of the Office of the Quee\n Source: `pages/publications-index.html`\n- to you the report on\nRecommendations 6\nthe operations of the Inspector of Detention\nServices for the year ended 30 June 2024. Referral to Minister 6\nEvaluation of actions in response to\nThis report is prepared in accordance with\nrecommendations 7\ns 21 of the Inspector of Detention Services\nAct 2022 and, as required by that Act, Ministerial requests 7\nI have also provided a copy to the\nAttorney-General.\nAppendix 8\nYours sincerely Appendix A: Cleveland Youth Detention\nCentre inspection report: Focus on\nseparation due to staff shortages –\nRecommendations 5\n Source: `other-pdfs/5824t17.pages.jsonl`\n- ion rooms are included in the design plans for the new youth detention centres\nbeing built in Woodford and Cairns.\nOn 26 March 2024, we advised the Minister for Education and Minister for Youth Justice\n(the Minister) about our concerns under s 17(5)(b) of the Inspector of Detention Services\nAct 2022. We made four recommendations to the Minister, which are included in this report\nas recommendations 5 to 8.\nOn 18 April 2024, the Director-General of the department responded to the\nrecommendations made to the Minister. He explained that the use of separation\n Source: `other-pdfs/5824t17.pages.jsonl`\n- n contributes to fair and accountable agencies deal with PIDs, educates public sector\npublic administration. agencies about PIDs and provides advice\nabout PIDs.\nUnder the Ombudsman Act 2001 (Ombudsman Act),\nthe Office investigates complaints about the actions The Inspector of Detention Services Act 2022\nand decisions of Queensland agencies. The word (IDS Act) commenced on 1 July 2023. The IDS Act\n‘agencies’ describes all of the state government promotes the improvement of detention services\ndepartments, local councils and public authorities and the humane tr\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- ng disability or\nIn 2024–25, the CHN delivered one training session low literacy.\nto state and local government stakeholders,\nwith 148 participants.\nImproving decision-making 15\n\n[page 20]\nInspector of Detention Services\nInspections\nAs required by s 21 of the Inspector of\nDetention Services Act 2022 (IDS Act), Undertaking an inspection is a complex,\nthe Inspector will report annually on multi-staged process. Broadly, each inspection\noperations during the financial year. consists of 4 phases: planning and preparation;\nonsite inspection; analysing informat\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Financial Accountability Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 7\n**Register search**: https://www.legislation.qld.gov.au/search?query=Financial+Accountability+Act+2009\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- ncial statements for the Office of\nthe Queensland Ombudsman. Authority, accountability and performance 18\nI certify that this annual report\ncomplies with: Financial summary 27\n• the prescribed requirements of the\nPublic interest disclosure oversight report 28\nFinancial Accountability Act 2009\nand the Financial and Performance\nManagement Standard 2019, and Glossary and acronyms 34\n• the detailed requirements set out in\nthe Annual report requirements for Appendices 36\nQueensland Government agencies.\nAppendix A: Service Delivery Statement 36\nA checkl\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- hed under the Ombudsman Act 2001, and has:\n• powers to investigate administrative matters under the Ombudsman Act 2001\n• oversight of the Public Interest Disclosure Act 2010\n• powers under the Inspector of Detention Services Act 2022.\nSections 8 and 61 of the Financial Accountability Act 2009 provide that the Office has an obligation to\nensure its operations are economic, effective and efficient.\nExternal accountability\nActivity Description\nJustice, Integrity and The Ombudsman and Inspector of Detention Services (Ombudsman)\nCommunity Safety Commit\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- cated at Level 15, 53 Albert St, Brisbane\nCity QLD. Staff from the Office of the Queensland Ombudsman support the Inspector’s functions\nunder the IDS Act.\nFor financial reporting purposes, the Office of the Queensland Ombudsman is a department in\nterms of the Financial Accountability Act 2009 and is subsequently consolidated into the Financial\nStatements of the State of Queensland.\nThe head office and principal place of business is:\nLevel 18, 53 Albert Street\nBrisbane QLD 4000\nA1-2 Compliance with Prescribed Requirements\nThe Queensland Ombudsman O\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- te Transition Strategy.\n28\nAppendices 73\n\n[page 78]\nOffice of the Queensland Ombudsman\nManagement Certificate for the year ended 30 June 2025\nManagement Certificate\nThese general purpose financial statements have been prepared pursuant to section 62(1) of the\nFinancial Accountability Act 2009 (the Act), section 38 of the Financial and Performance\nManagement Standard 2019 and other prescribed requirements. In accordance with section\n62(1)(b) of the Act we certify that in our opinion:\n(a) the prescribed requirements for establishing and keeping the\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- g policy information, and\nthe management certificate.\nIn my opinion, the financial report:\na) gives a true and fair view of the department's financial position as at 30 June 2025, and\nits financial performance for the year then ended; and\nb) complies with the Financial Accountability Act 2009, the Financial and Performance\nManagement Standard 2019 and Australian Accounting Standards.\nBasis for opinion\nI conducted my audit in accordance with the Auditor-General Auditing Standards, which\nincorporate the Australian Auditing Standards. My responsibili\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Financial and Performance Management Standard 2019\n\n**Type**: Standard\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.qld.gov.au/search?query=Financial+and+Performance+Management+Standard+2019\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- ensland Ombudsman. Authority, accountability and performance 18\nI certify that this annual report\ncomplies with: Financial summary 27\n• the prescribed requirements of the\nPublic interest disclosure oversight report 28\nFinancial Accountability Act 2009\nand the Financial and Performance\nManagement Standard 2019, and Glossary and acronyms 34\n• the detailed requirements set out in\nthe Annual report requirements for Appendices 36\nQueensland Government agencies.\nAppendix A: Service Delivery Statement 36\nA checklist outlining the annual reporting\nAppendix B: Statistical\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- head office and principal place of business is:\nLevel 18, 53 Albert Street\nBrisbane QLD 4000\nA1-2 Compliance with Prescribed Requirements\nThe Queensland Ombudsman Office (the Office) has prepared these financial statements in\ncompliance with section 38 of the Financial and Performance Management Standard 2019. The\nfinancial statements comply with Queensland Treasury's Minimum Reporting Requirements for\nreporting periods beginning on or after 1 July 2024.\nThe Office is a not-for-profit entity and these general purpose financial statements are prepared\non an accrual\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- he Queensland Ombudsman\nManagement Certificate for the year ended 30 June 2025\nManagement Certificate\nThese general purpose financial statements have been prepared pursuant to section 62(1) of the\nFinancial Accountability Act 2009 (the Act), section 38 of the Financial and Performance\nManagement Standard 2019 and other prescribed requirements. In accordance with section\n62(1)(b) of the Act we certify that in our opinion:\n(a) the prescribed requirements for establishing and keeping the accounts have been complied\nwith in all material respects; and\n(b) the financial\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- he financial year ended 30 June 2025 and of the financial position of the\nOffice at the end of that year; and\nThe Queensland Ombudsman, as the Accountable Officer of the Office of the Queensland\nOmbudsman, acknowledges responsibility under s.7 and s.11 of the Financial and Performance\nManagement Standard 2019 for the establishment and maintenance, in all material respects, of\nan appropriate and effective system of internal controls and risk management processes with\nrespect to financial reporting throughout the reporting period.\nAnthony Reilly Richard Bosanquet FC\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- t certificate.\nIn my opinion, the financial report:\na) gives a true and fair view of the department's financial position as at 30 June 2025, and\nits financial performance for the year then ended; and\nb) complies with the Financial Accountability Act 2009, the Financial and Performance\nManagement Standard 2019 and Australian Accounting Standards.\nBasis for opinion\nI conducted my audit in accordance with the Auditor-General Auditing Standards, which\nincorporate the Australian Auditing Standards. My responsibilities under those standards are\nfurther described in the\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Human Rights Act 2019\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.qld.gov.au/search?query=Human+Rights+Act+2019\n\n**Sources**:\n- `other-pdfs/5824t17.pages.jsonl`\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- .ombudsman.qld.gov.au). Brisbane City Watch-house and the Southport\nWatch-house are listed in the Inspector of\nThe standards were informed by a number of Detention Services Regulation 2023).\nsources, including the IDS Act, relevant Queensland\nlegislation, the Human Rights Act 2019 and relevant\nProcess\ninternational rules for best practice. Existing\nstandards being used by established independent A complete inspection of a place of detention is a\ninspectors in other jurisdictions were also a complex, multi-staged process.\nsignificant so\n Source: `other-pdfs/5824t17.pages.jsonl`\n- ty\nActions to further the objects of the\nand an audit of Ombudsman Act\nHuman Rights Act 2019\ninvestigation processes.\n• Commenced work assisting the The Office continued to undertake actions to\nOffice with updating the Office’s risk further the objects of the Human Rights Act 2019\nmanagement framework. (HR Act), including:\n• Monitored the implementation of internal\n• Continuing the referral arrangements between\naudit recommendations.\nthis Office and the Queensland Human Rights\nCommission (QHRC).\n• New officers completing the QHRC’s onl\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- d to be too early\nHuman rights complaint\nfor the Ombudsman’s consideration because the\nComplaints about human rights breaches relating\ncomplainant has not used the agency’s full CMS.\nto acts and decisions made by Queensland public\nentities, as outlined in the Human Rights Act 2019.\n34 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n\n[page 39]\nPrisoner PhoneLink Review\nA free telephone service, provided with the The Ombudsman may conduct a review of the\nassistance of Queensland Corrective Services, that administrative practices and\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- anagement\nExecutive management ARRs – section 13.2 Pages 20–21\nand structure\nGovernment bodies (statutory ARRs – section 13.3 Not applicable\nbodies and other entities)\nPublic sector ethics Public Sector Ethics Act 1994 Page 24\nARRs – section 13.4\nHuman rights Human Rights Act 2019 Pages 7, 9, 15, 22, 24, 25, 34,\nARRs – section 13.5 35, 37\nQueensland public ARRs – section 13.6 Not applicable, Queensland\nservice values Ombudsman values page 4\nAppendices 77\n\n[page 82]\nSummary of requirement Basis for requirement Annual report reference\nGo\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Public Interest Disclosure Act 2010\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Interest+Disclosure+Act+2010\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- JICSC) since November 2024.\nhelp agencies improve their decision-making and\nFrom July to October 2024, the Ombudsman\nadministrative practices.\nreported to the Community Safety and Legal\nThe Ombudsman has oversight responsibilities Affairs Committee.\nunder the Public Interest Disclosure Act 2010\n(PID Act). The Office oversees the implementation\nii Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n\n[page 5]\nReport by the Queensland Ombudsman\nand Inspector of Detention Services\nOver the past year, the Office continued to deliver In addition to respon\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- ention Services 17\n\n[page 22]\nAuthority, accountability and performance\nThe Office of the Queensland Ombudsman is established under the Ombudsman Act 2001, and has:\n• powers to investigate administrative matters under the Ombudsman Act 2001\n• oversight of the Public Interest Disclosure Act 2010\n• powers under the Inspector of Detention Services Act 2022.\nSections 8 and 61 of the Financial Accountability Act 2009 provide that the Office has an obligation to\nensure its operations are economic, effective and efficient.\nExternal accountability\nActivity\n Source: `other-pdfs/5825t1293.pages.jsonl`\n- d the Inspector\nof Detention Services Act 2022.\nThe vision of the Office of the Queensland Ombudsman is “We strive to be an agent of positive\nchange for fair and accountable public administration in Queensland”.\nOur objectives under the Ombudsman Act 2001 and Public Interest Disclosure Act 2010 are to\ninvestigate administrative decisions, help agencies improve their practices, and oversee the\nsystem of public interest disclosures.\nOur objectives under the Inspector of Detention Services Act 2022 are to help promote the\nhumane treatment of detainees\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Health Ombudsman Act 2013\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Health+Ombudsman+Act+2013\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- Ombudsman The OHO advise that it suspended its internal\nreview function in response to advice it received\nFrom 1 February 2025, the National Student\nthat the Health Ombudsman is unable to remake\nOmbudsman (NSO) commenced as an independent\na decision under the Health Ombudsman Act 2013\nnational complaints’ resolution service. The NSO\nin reliance of s 24AA of the Acts Interpretation Act\nassist students to resolve complaints about\n1954. This meant the Health Ombudsman was not\nthe actions of their higher education provider.\nempowered to make a\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Inspector of Detention Services Office of the Queensland Ombudsman Public Interest Disclosure Inspector of Detention Ombudsman Act 2001\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Inspector+of+Detention+Services+Office+of+the+Queensland+Ombudsman+Public+Interest+Disclosure+Inspector+of+Detention+Ombudsman+Act+2001\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- of\nthis annual report. Appendix C: Audited financial statements 46\nAppendix D: Compliance checklist 77\nYours sincerely\nAnthony Reilly\nQueensland Ombudsman and\nInspector of Detention Services\ni\n\n[page 4]\nAbout us\nQueensland Parliament\nQueensland Ombudsman and\nInspector of Detention Services\nOffice of the\nQueensland Ombudsman\nPublic Interest Disclosure Inspector of Detention\nOmbudsman Act 2001\nAct 2010 Services Act 2022\n• Give people a timely, effective Oversight: Promote the\nand independent way to have • Monitor the management improvement of\nadministrative actions of of PIDs detention services and\nagencies investigated the humane treatment\n• Revie\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Ombudsman Act Human Rights Act 2019\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Ombudsman+Act+Human+Rights+Act+2019\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- internal audit function: business continuity matters, including conducting\nan annual business continuity test and review.\n• Delivered audit reports on Risk Management\nmaturity, Workplace Health and Safety\nActions to further the objects of the\nand an audit of Ombudsman Act\nHuman Rights Act 2019\ninvestigation processes.\n• Commenced work assisting the The Office continued to undertake actions to\nOffice with updating the Office’s risk further the objects of the Human Rights Act 2019\nmanagement framework. (HR Act), including:\n• Monitored the implementat\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### PIDs. Under the Ombudsman Act 2001\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=PIDs.+Under+the+Ombudsman+Act+2001\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- agencies\nThe work of the Office of the Queensland of the PID Act, reviews the way public sector\nOmbudsman contributes to fair and accountable agencies deal with PIDs, educates public sector\npublic administration. agencies about PIDs and provides advice\nabout PIDs.\nUnder the Ombudsman Act 2001 (Ombudsman Act),\nthe Office investigates complaints about the actions The Inspector of Detention Services Act 2022\nand decisions of Queensland agencies. The word (IDS Act) commenced on 1 July 2023. The IDS Act\n‘agencies’ describes all of the state government\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Queensland Anti-Discrimination Act 1991\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Queensland+Anti-Discrimination+Act+1991\n\n**Sources**:\n- `pages/structure.html`\n\n**Evidence contexts**:\n- employment, workplace behaviour, guidelines, directives\nQueensland Audit Office\nIndependent assessment of the financial management-related activities of public sector entities\nQueensland Human Rights Commission\nIndependent statutory body established under the\nQueensland Anti-Discrimination Act 1991\n.  Handles complaints and training on discrimination, vilification, victimisation and sexual harassment, under the\nAnti-Discrimination Act 1991\n(Qld).\n Source: `pages/structure.html`\n\n### Queensland Human Rights Act 2019\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Queensland+Human+Rights+Act+2019\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- ding:\n• Monitored the implementation of internal\n• Continuing the referral arrangements between\naudit recommendations.\nthis Office and the Queensland Human Rights\nCommission (QHRC).\n• New officers completing the QHRC’s online\ntraining ‘Public entities and the Queensland\nHuman Rights Act 2019 and internal training.\n• Ongoing training for decision-makers within\nthe Office.\n22 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n\n[page 27]\nWorkforce policy and (76%), executive group leadership (81%) and the\nhonesty and integrity of senior management\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Detention Services Act 2022\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.qld.gov.au/search?query=Detention+Services+Act+2022\n\n**Sources**:\n- `other-pdfs/5824t17.pages.jsonl`\n- `other-pdfs/5825t1638.pages.jsonl`\n\n**Evidence contexts**:\n- m pleased to present the first annual report • establishing an online presence,\non the operations of the Inspector of Detention and publications such as Inspector’s News,\nServices, as required by s 21 of the Inspector of to inform the community about our work\nDetention Services Act 2022 (IDS Act). • undertaking extensive engagement with\ndetainees, community organisations and\nThis operational report sits alongside the Office\ngovernment agencies.\nof the Queensland Ombudsman’s Annual Report\n2023–24, which includes financial and non-financial Th\n Source: `other-pdfs/5824t17.pages.jsonl`\n- esent the second annual report • Southern Queensland Correctional Centre\non the operations of the Inspector of Detention inspection report (published 19 March 2025)\nServices, as required by s 21 of the Inspector of • Palen Creek Correctional Centre inspection\nDetention Services Act 2022 (IDS Act). report (published 19 June 2025).\nThe IDS Act fully commenced on 1 July 2023. In 2025–26, we have decided to publish a single\nUnder the IDS Act, the Ombudsman is also the joint report about the inspections of youth\nInspector of Detention Services. d\n Source: `other-pdfs/5825t1638.pages.jsonl`\n\n### Information Privacy Act 2009\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.qld.gov.au/search?query=Information+Privacy+Act+2009\n\n**Sources**:\n- `pages/about.html`\n- `pages/strategies-index__18.html`\n\n**Evidence contexts**:\n- nformation\n.\nAddress:\nGPO Box 3314, Brisbane, QLD 4001 Australia\nLevel 19, 53 Albert Street, Brisbane, QLD 4000\nAustralia\nAccessibility:\nWheelchair accessible by lift.\nABN: 25 765 757 900\nAll personal information you provide to us is handled in accordance the\nInformation Privacy Act 2009\n. To find out more, see our\nprivacy plan\n.\n Source: `pages/about.html`\n- re the data’s quality and veracity, the Office does not accept any liability for the data provided, or for loss or damages incurred as a result of reliance upon the data.\nDatasets\nAll information released by the Office complies with the\nOmbudsman Act 2001\nand\nInformation Privacy Act 2009\nto appropriately protect data that is restricted for reasons of confidentiality.\nData sets to be released annually (October)\nComplaints data\n- statistical information about complaints received by the office\nTraining data\n- agencies that participated in traini\n Source: `pages/strategies-index__18.html`\n\n### Youth Justice Act 1992\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.qld.gov.au/search?query=Youth+Justice+Act+1992\n\n**Sources**:\n- `other-pdfs/5825t1638.pages.jsonl`\n\n**Evidence contexts**:\n- places\ndetention services or places of detention.\nOf the last category, only one recommendation\nwas to amend legislation. Recommendation 11 of\nthe Cleveland Youth Detention Centre inspection\nreport: Focus on separation due to staff shortages\nwas to amend the Youth Justice Act 1992 to include\nmandatory prerequisites for the use of separation,\nand requirements for the humane treatment of\nchildren in separation. The amendments should\ninclude minimum conditions for separation, and\nexternal review rights.\n6 Inspector of Detention Services A\n Source: `other-pdfs/5825t1638.pages.jsonl`\n- artment assessed this recommendation\n2025–26 annual operational report.\nas ‘Fully implemented’, citing existing legislation\nsupporting the intent of the recommendation. In relation to several recommendations, the\ncommentary provided by QCS did not support the\nThe Youth Justice Act 1992 has not been\noutcome of the self-assessment, specifically:\namended to reflect these elements,\nand the Office will continue to monitor the • Recommendation 5: QCS amends the Custodial\nimplementation of this recommendation. Operations Practice Directive (COPD):\n Source: `other-pdfs/5825t1638.pages.jsonl`\n\n### Act and the Financial and Performance Management Standard 2019\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Act+and+the+Financial+and+Performance+Management+Standard+2019\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- to the establishment and\nkeeping of accounts were complied with in all material respects.\nPrescribed requirements scope\nThe prescribed requirements for the establishment and keeping of accounts are contained in\nthe Financial Accountability Act 2009, any other Act and the Financial and Performance\nManagement Standard 2019. The applicable requirements include those for keeping financial\nrecords that correctly record and explain the department's transactions and account\nbalances to enable the preparation of a true and fair financial report.\n15 August 2025\nRachel Vagg Queensland\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Anti-Discrimination Act 1991\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Anti-Discrimination+Act+1991\n\n**Sources**:\n- `pages/structure.html`\n\n**Evidence contexts**:\n- blic sector entities\nQueensland Human Rights Commission\nIndependent statutory body established under the\nQueensland Anti-Discrimination Act 1991\n.  Handles complaints and training on discrimination, vilification, victimisation and sexual harassment, under the\nAnti-Discrimination Act 1991\n(Qld).\n Source: `pages/structure.html`\n\n### Auditor-General Act 2009\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Auditor-General+Act+2009\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- for the audit of the financial report is located at the\nAuditing and Assurance Standards Board website at:\nhttps://www.auasb.gov.au/auditors responsibilities/ar4.pdf\nThis description forms part of my auditor's report.\nStatement\nIn accordance with s.40 of the Auditor-General Act 2009, for the year ended 30 June 2025:\na) I received all the information and explanations I required.\nb) I consider that, the prescribed requirements in relation to the establishment and\nkeeping of accounts were complied with in all material respects.\nPrescribed r\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Corrective Services Regulation 2017\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Corrective+Services+Regulation+2017\n\n**Sources**:\n- `other-pdfs/5824t17.pages.jsonl`\n\n**Evidence contexts**:\n- on centres)\ns 8(1)(d) of the IDS Act.\n• inspect each prison that is a secure facility\nat least once every five years (14 prisons to\nIn August 2023, the Inspector approved\nbe inspected are listed in Schedule 1 of the\ninspection standards for Queensland prisons\nCorrective Services Regulation 2017)\nand for Queensland youth detention centres.\nThe standards, supported by summary • inspect other places of detention prescribed\n‘quick guides’, are published on the Office’s website by regulation at least once every five years (the\n(www.ombudsman.qld.gov.au).\n Source: `other-pdfs/5824t17.pages.jsonl`\n\n### Detention Services Regulation 2023\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Detention+Services+Regulation+2023\n\n**Sources**:\n- `other-pdfs/5824t17.pages.jsonl`\n\n**Evidence contexts**:\n- uick guides’, are published on the Office’s website by regulation at least once every five years (the\n(www.ombudsman.qld.gov.au). Brisbane City Watch-house and the Southport\nWatch-house are listed in the Inspector of\nThe standards were informed by a number of Detention Services Regulation 2023).\nsources, including the IDS Act, relevant Queensland\nlegislation, the Human Rights Act 2019 and relevant\nProcess\ninternational rules for best practice. Existing\nstandards being used by established independent A complete inspection of a place of detention is\n Source: `other-pdfs/5824t17.pages.jsonl`\n\n### ELT Executive Leadership Team Recommendation FAA Financial Accountability Act 2009\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=ELT+Executive+Leadership+Team+Recommendation+FAA+Financial+Accountability+Act+2009\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- ker’s authority (s 54). CHN Complaint Handlers Network\nPublic sector agencies CMS Complaints management system\nA term covering state departments\nDSIU Detention Services Inspection Unit\n(including statutory authorities), local councils and\npublic universities. ELT Executive Leadership Team\nRecommendation FAA Financial Accountability Act 2009\nAdvice provided by the Ombudsman to an\nFPMS Financial and Performance Management\nagency to improve administrative practices.\nStandard 2019\nThe Ombudsman cannot direct agencies to\nimplement recommendations, but they rarely HHS Hospital and Health Service\nrefus\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### FAA Financial Accountability Act 2009\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=FAA+Financial+Accountability+Act+2009\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- ld.gov.au\nServices Policy\nFinancial Certification of financial FAA – section 62 Pages 46–74\nstatements statements FPMS – sections 38, 39 and 46\nARRs – section 17.1\nIndependent Auditor’s Report FAA – section 62 Pages 75–76\nFPMS – section 46\nARRs – section 17.2\nFAA Financial Accountability Act 2009\nFPMS Financial and Performance Management Standard 2019\nARRs Annual report requirements for Queensland Government agencies\n78 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n\n[page 83]\n\n[page 84]\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### FPMS Financial and Performance Management Standard 2019\n\n**Type**: Standard\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=FPMS+Financial+and+Performance+Management+Standard+2019\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- rtification of financial FAA – section 62 Pages 46–74\nstatements statements FPMS – sections 38, 39 and 46\nARRs – section 17.1\nIndependent Auditor’s Report FAA – section 62 Pages 75–76\nFPMS – section 46\nARRs – section 17.2\nFAA Financial Accountability Act 2009\nFPMS Financial and Performance Management Standard 2019\nARRs Annual report requirements for Queensland Government agencies\n78 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n\n[page 83]\n\n[page 84]\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### HR Act Human Rights Act 2019\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=HR+Act+Human+Rights+Act+2019\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- Financial and Performance Management\nagency to improve administrative practices.\nStandard 2019\nThe Ombudsman cannot direct agencies to\nimplement recommendations, but they rarely HHS Hospital and Health Service\nrefuse to do so. If an agency refuses to accept a\nHR Act Human Rights Act 2019\nformal recommendation made under s 50 of the\nOmbudsman Act, the Ombudsman can require IDS Act Inspector of Detention Services Act 2022\nthem to provide reasons and report to the relevant MP Member of Parliament\nMinister, the Premier or parliament if not satisf\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### IDS Act Inspector of Detention Services Act 2022\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=IDS+Act+Inspector+of+Detention+Services+Act+2022\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- direct agencies to\nimplement recommendations, but they rarely HHS Hospital and Health Service\nrefuse to do so. If an agency refuses to accept a\nHR Act Human Rights Act 2019\nformal recommendation made under s 50 of the\nOmbudsman Act, the Ombudsman can require IDS Act Inspector of Detention Services Act 2022\nthem to provide reasons and report to the relevant MP Member of Parliament\nMinister, the Premier or parliament if not satisfied\nNRS National Relay Service\nwith the reasons.\nOther recommendations may also be made to an NSO National Student Ombudsman\nagency und\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Income Tax Assessment Act 1936\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Income+Tax+Assessment+Act+1936\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- mmercial arrangements with the\nDepartment of Housing and Public Works (refer note D3) and receives free of charge archival\nstorage services from Queensland State Archives (refer note B2-3).\nG3 Taxation\nThe Office is exempt from Commonwealth taxation under the Income Tax Assessment Act 1936\nwith the exception of Fringe Benefits Tax (FBT) and Goods and Services Tax (GST). FBT and\nGST are the only taxes accounted for by the Office.\nGST credits receivable from, and GST payable to, the Australian Taxation Office are recognised\n(refer note C2).\nG4 Cl\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Public Records Act 2002\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Records+Act+2002\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- documents in the preparation of administrative\npolicies, procedures and planning.\n24 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n\n[page 29]\nInformation systems and recordkeeping\nThe Office is committed to creating full and accurate Open data\nrecords. The Public Records Act 2002 informed\nThis annual report includes information about the\nthe Office’s Records management policy and\nwork of the Office and statistics about complaints\nRecordkeeping manual. Records are retained and\nand complaint handling.\ndisposed of in line with the approp\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Public Sector Act 2022\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Sector+Act+2022\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- ows complaints about the Office\nto be managed in a fair, objective and timely way.\nThe CMS is supported by a policy and procedures,\nand appropriate recordkeeping. The policy is\nconsistent with the Strategic Plan 2023–27,\nService Delivery Charter, s 264 of the Public Sector\nAct 2022 and s 97 of the HR Act.\nIn 2024–25, 13 service delivery complaints were\nreceived and assessed as serious. No complaints\nwere assessed as human rights complaints.\n26 Queensland Ombudsman Annual Report 2024–25 – PUBLIC\n\n[page 31]\nFinancial summary\nManaging the\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Public Sector Ethics Act 1994\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Sector+Ethics+Act+1994\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- nce\nGovernance – Organisational structure ARRs – section 13.1 Page 19\nmanagement\nExecutive management ARRs – section 13.2 Pages 20–21\nand structure\nGovernment bodies (statutory ARRs – section 13.3 Not applicable\nbodies and other entities)\nPublic sector ethics Public Sector Ethics Act 1994 Page 24\nARRs – section 13.4\nHuman rights Human Rights Act 2019 Pages 7, 9, 15, 22, 24, 25, 34,\nARRs – section 13.5 35, 37\nQueensland public ARRs – section 13.6 Not applicable, Queensland\nservice values Ombudsman values page 4\nAppendices 77\n\n[page 82]\nSummary\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Rectification PID Act Public Interest Disclosure Act 2010\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Rectification+PID+Act+Public+Interest+Disclosure+Act+2010\n\n**Sources**:\n- `other-pdfs/5825t1293.pages.jsonl`\n\n**Evidence contexts**:\n- be OOJ Out of jurisdiction\nof direct benefit to a complainant (such as an PIDANT Public Interest Disclosure Agency\napology or refund), or they may be about systemic Network Training\nimprovements (such as improvement to policy).\nPID Public interest disclosure\nRectification\nPID Act Public Interest Disclosure Act 2010\nAn outcome of an investigation where the\nOmbudsman finds an administrative error and/or QAO Queensland Audit Office\nnegotiates a resolution with the agency as a result\nQHRC Queensland Human Rights Commission\nof the complaint (can be total or partial resolutio\n Source: `other-pdfs/5825t1293.pages.jsonl`\n\n### Violence Protection Regulation 2023\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Violence+Protection+Regulation+2023\n\n**Sources**:\n- `other-pdfs/5825t1638.pages.jsonl`\n\n**Evidence contexts**:\n- Prisoner Entitlements – Legal Resources to\n14. Palen Creek Correctional Centre complete\ninclude the Domestic and Family Violence\na condition assessment of all buildings, and\nProtection Act 2012, Domestic and Family\nrequest maintenance, repairs and replacement\nViolence Protection Regulation 2023 and the\nof fittings and fixtures as required through\nDomestic and Family Violence Protection\nbuilding management services.\nRules 2014.\n14 Inspector of Detention Services Annual operational report 2024–25 – PUBLIC\n\n[page 17]\n15. Palen Creek Correctional Centre\n Source: `other-pdfs/5825t1638.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/annual-reports-index.html` (page)\n- `pages/annual-reports-index__00.html` (page)\n- `pages/annual-reports-index__02.html` (page)\n- `pages/homepage.html` (page)\n- `pages/media-releases-index.html` (page)\n- `pages/media-releases-index__24.html` (page)\n- `pages/media-releases-index__25.html` (page)\n- `pages/media-releases-index__26.html` (page)\n- `pages/media-releases-index__28.html` (page)\n- `pages/media-releases-index__29.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/priorities-index.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__16.html` (page)\n- `pages/strategies-index__17.html` (page)\n- `pages/strategies-index__18.html` (page)\n- `pages/strategies-index__19.html` (page)\n- `pages/strategies-index__20.html` (page)\n- `pages/strategies-index__22.html` (page)\n- `pages/strategies-index__23.html` (page)\n- `pages/structure.html` (page)\n- `other-pdfs/5824t17.pages.jsonl` (pdf_pages)\n- `other-pdfs/5825t1293.pages.jsonl` (pdf_pages)\n- `other-pdfs/5825t1638.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being subject to harm.", "purposes_source_page": 5, "how_we_deliver": "Inspecting places of detention is a function of the Inspector under s 8(1)(b) of the IDS Act. Preparing and publishing standards in relation to inspections is a function for the Inspector under s 8(1)(d) of the IDS Act.", "how_we_deliver_source_page": 6, "government_priorities": [ { "text": "improving detention services", "source_page": 5 } ], "outcomes": [ { "name": "Outcome 1: Humane treatment and conditions of detainees", "description": "The IDS Act establishes a framework for achieving its purpose by: publishing standards for inspection; reviewing detention services and inspecting places of detention; independent and transparent reporting.", "key_activities": [ "publishing standards for inspection", "reviewing detention services and inspecting places of detention", "independent and transparent reporting" ], "source_page": 5 } ], "values": [ "humane treatment", "conditions of detainees", "independent", "transparent" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": null, "measure": null, "target": null, "source_page": null } ], "kpi_results_2024_25": [ { "code": null, "measure": null, "result": null, "status": null, "source_page": null } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "OCM performed its internal audit\nThe Office continued to develop its risk\nfunction in accordance with the Office’s Internal\nmanagement maturity in 2024–25 by:\nAudit Charter.\n• Assessing risks in conjunction with the Office’s\nIn 2024–25, the internal audit function drafted\nauthorised risk appetite statement and risk\nthe Office’s Strategic Internal Audit Plan 2026–28,\nmanagement policy and procedure.\nincluding a risk assurance map.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "OCM performed its internal audit\nThe Office continued to develop its risk\nfunction in accordance with the Office’s Internal\nmanagement maturity in 2024–25 by:\nAudit Charter.\n• Assessing risks in conjunction with the Office’s\nIn 2024–25, the internal audit function drafted\nauthorised risk appetite statement and risk\nthe Office’s Strategic Internal Audit Plan 2026–28,\nmanagement policy and procedure.\nincluding a risk assurance map.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per completed inspection or review5 2.3 3.3\nProportion of recommendations accepted by agencies6 80% *discontinued\nNotes:\n1.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per completed inspection or review5 2.3 3.3\nProportion of recommendations accepted by agencies6 80% *discontinued\nNotes:\n1.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 74]\nOffice of the Queensland Ombudsman\nManagement Certificate for the year ended 30 June 2025\nF1-3 Administered Activities – Budget to Actual Comparison\nOriginal Actual\nbudget Result Variance\n2025 2025\n$’000 $’000\nA dministered income\nUser charges and fees 400 -\nTotal administered income 400 -\nA dministered expenses\nTransfers of administered income to\n400 -\ngovernment\nTotal administered expenses 400 -\nOperating surplus/(deficit) - -\n-\nNotes explaining major variances for administered activities\nAdministered User charges The actual level of user charges and fees is less than the budgeted\nand fees figure is mainly due to long unplanned absences of several training\nstaff throughout the financial year and the Office deciding part way\nthrough the financial year to temporarily pause the delivery of face-to-\nface training while it began the transformation journey to a primarily", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 74]\nOffice of the Queensland Ombudsman\nManagement Certificate for the year ended 30 June 2025\nF1-3 Administered Activities – Budget to Actual Comparison\nOriginal Actual\nbudget Result Variance\n2025 2025\n$’000 $’000\nA dministered income\nUser charges and fees 400 -\nTotal administered income 400 -\nA dministered expenses\nTransfers of administered income to\n400 -\ngovernment\nTotal administered expenses 400 -\nOperating surplus/(deficit) - -\n-\nNotes explaining major variances for administered activities\nAdministered User charges The actual level of user charges and fees is less than the budgeted\nand fees figure is mainly due to long unplanned absences of several training\nstaff throughout the financial year and the Office deciding part way\nthrough the financial year to temporarily pause the delivery of face-to-\nface training while it began the transformation journey to a primarily", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Data sets to be released annually (October)\nComplaints data\n- statistical information about complaints received by the office\nTraining data\n- agencies that participated in training by course and number\nOverseas travel by staff (none in 2024-25)\nConsultancies\n(none in 2024-25)\nQueensland Language Services\nData sets to be released quarterly (October, January, April and July)\nGift register\nContracts over $10,000\nContact details\nEmail us\nif you would like to provide any feedback or make an enquiry about open data.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index__18.html (https://www.ombudsman.qld.gov.au/About-us/Right-to-information/open-data-strategy)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Data sets to be released annually (October)\nComplaints data\n- statistical information about complaints received by the office\nTraining data\n- agencies that participated in training by course and number\nOverseas travel by staff (none in 2024-25)\nConsultancies\n(none in 2024-25)\nQueensland Language Services\nData sets to be released quarterly (October, January, April and July)\nGift register\nContracts over $10,000\nContact details\nEmail us\nif you would like to provide any feedback or make an enquiry about open data.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index__18.html (https://www.ombudsman.qld.gov.au/About-us/Right-to-information/open-data-strategy)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "The variance between the 2024–25 Target and the 2024–25 Actual is due to the small number of participants who completed a\nfeedback survey, which resulted in a high average feedback score.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "The variance between the 2024–25 Target and the 2024–25 Actual is due to the small number of participants who completed a\nfeedback survey, which resulted in a high average feedback score.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[Page 48]\nTable 18: Types of recommendations made to Table 20: PID training sessions and\npublic sector agencies participant numbers\n2022–23 2023–24 2024–25 2022–23 2023–24 2024–25\nFormal 6 7 21\nOther 166 171 164\nTotal 172 178 185\nTable 19: Number of recommendations made to\npublic sector agencies\n2022–23 2023–24 2024–25\nDirect benefit 115 125 105\nSystemic 57 53 80\nTotal 172 178 185\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\nOpen training1\nModule 1: Assessment\n6 133 - - - -\nand Management\nModule 2:\nRisk Assessment and 2 41 - - - -\nProtection\nSupport Officer Training 13 167 - - 9 172\nModules 1, 2 and 3:\n- - 12 316 -\nPID Management\nPID Awareness Session 3 43 12 215 9 494\nPID Assessment\nand Managing 6 209 8 120 9 275\nOrganisational Risk\nAgency training2\nModule 1: Assessment\n5 118 - - - -\nand Management\nModule 2: Risk\nAssessment and 3 65 - - - -", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[Page 48]\nTable 18: Types of recommendations made to Table 20: PID training sessions and\npublic sector agencies participant numbers\n2022–23 2023–24 2024–25 2022–23 2023–24 2024–25\nFormal 6 7 21\nOther 166 171 164\nTotal 172 178 185\nTable 19: Number of recommendations made to\npublic sector agencies\n2022–23 2023–24 2024–25\nDirect benefit 115 125 105\nSystemic 57 53 80\nTotal 172 178 185\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\nOpen training1\nModule 1: Assessment\n6 133 - - - -\nand Management\nModule 2:\nRisk Assessment and 2 41 - - - -\nProtection\nSupport Officer Training 13 167 - - 9 172\nModules 1, 2 and 3:\n- - 12 316 -\nPID Management\nPID Awareness Session 3 43 12 215 9 494\nPID Assessment\nand Managing 6 209 8 120 9 275\nOrganisational Risk\nAgency training2\nModule 1: Assessment\n5 118 - - - -\nand Management\nModule 2: Risk\nAssessment and 3 65 - - - -", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": null, "url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf", "file": "other-pdfs/5825t1638.pdf", "bytes": 2104527, "link_text": "official 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