{ "entity_id": "SA-ReturnToWorkSA", "folder": "ReturnToWorkSA", "name": "ReturnToWorkSA", "type": "Statutory Authority", "jurisdiction": "SA", "portfolio": "Industrial Relations", "website": "https://www.rtwsa.com/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 8, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To empower and support South Australians impacted by work injury. [CP p.16]", "official_site_url": "https://www.rtwsa.com/", "source_documents": [ { "type": "annual_report", "title": "Annual report 2024-25", "url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual report 2023-24", "url": "https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual report 2022-23", "url": "https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual report 2021-22", "url": "https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual report 2020-21", "url": "https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf", "period": "2020-21", "confidence": "high" } ], "purpose": { "text": "To empower and support South Australians impacted by work injury. [CP p.16]", "source_url": "", "source_page": 16, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Support injured workers to realise the health and social benefits of work, or being restored to the community where retu", "description": "Support injured workers to realise the health and social benefits of work, or being restored to the community where return to work is not possible.", "source_url": "", "source_page": 19, "source_deep_url": "" }, { "title": "Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of em", "description": "Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.", "source_url": "", "source_page": 35, "source_deep_url": "" } ], "values": [ { "name": "empowering", "description": "", "source_url": "", "source_page": null }, { "name": "supporting", "description": "", "source_url": "", "source_page": null }, { "name": "responsive", "description": "", "source_url": "", "source_page": null }, { "name": "affordable", "description": "", "source_url": "", "source_page": null }, { "name": "balanced", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Supporting injured workers", "description": "Support injured workers to realise the health and social benefits of work or being restored to the community where return to work is not possible.", "activities": [ "claims management services for injured workers", "income support to cover lost wages", "the cost of reasonable medical expenses", "financial support in the form of lump sums", "financial support for access to a range of return to work services where required" ], "source_url": "", "source_page": 19, "source_deep_url": "" }, { "name": "Outcome 2: Providing a responsive and affordable scheme", "description": "To provide a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.", "activities": [ "$865 million in insurance premium revenue was collected from more than 63,000 employers", "6,701 businesses ceased registration during the year whilst 7,794 new business registrations were received.", "The average premium rate charged in 2024-25 was 1.85%." ], "source_url": "", "source_page": 35, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Premium less Claim costs, claim agent and tribunal fees", "target": "27 GW (cumulative)", "latest_result": "Target met", "status": "Achieved", "target_source_url": "", "target_source_page": 8, "result_source_url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "result_source_page": 8 }, { "code": "CCE02", "measure": "Investment earnings (net)", "target": "CPI +2.5%", "latest_result": "9.0%", "status": "Achieved", "target_source_url": "", "target_source_page": 8, "result_source_url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "result_source_page": 8 } ], "document_alignment_terms": { "must_support": [ "To empower and support South Australians impacted by work injury. [CP p.16]", "Support injured workers to realise the health and social benefits of work, or being restored to the community where return to work is not possible.", "Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers." ], "watch_terms": [ "Premium less Claim costs, claim agent and tribunal fees", "Investment earnings (net)" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# ReturnToWorkSA — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)\n\n## Our purpose / purposes\n\n> To empower and support South Australians impacted by work injury. [CP p.16] [CP p.16]\n\n## How we deliver\n\n> We provide work injury insurance that protects more than 63,000 South Australian businesses and approximately 640,000 workers in the event of a work injury. As an insurer, we are funded by the premiums paid by employers and the investment returns achieved on invested funds. [AR p.12](https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf#page=12) [CP p.12]\n\n## Government priorities for this department\n\n- Support injured workers to realise the health and social benefits of work, or being restored to the community where return to work is not possible. [CP p.19]\n- Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers. [CP p.35]\n\n## Outcomes\n\n### Outcome 1: Supporting injured workers\nSupport injured workers to realise the health and social benefits of work or being restored to the community where return to work is not possible. [CP p.19]\n\n**Key activities:**\n- claims management services for injured workers\n- income support to cover lost wages\n- the cost of reasonable medical expenses\n- financial support in the form of lump sums\n- financial support for access to a range of return to work services where required\n\n### Outcome 2: Providing a responsive and affordable scheme\nTo provide a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers. [CP p.35]\n\n**Key activities:**\n- $865 million in insurance premium revenue was collected from more than 63,000 employers\n- 6,701 businesses ceased registration during the year whilst 7,794 new business registrations were received.\n- The average premium rate charged in 2024-25 was 1.85%.\n\n## Values and principles\n\n- empowering\n- supporting\n- responsive\n- affordable\n- balanced\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Premium less Claim costs, claim agent and tribunal fees | 27 GW (cumulative) | CP p.8 |\n| CCE02 | Investment earnings (net) | CPI +2.5% | CP p.8 |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Premium less Claim costs, claim agent and tribunal fees | Target met | Achieved | [AR p.8](https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf#page=8)(https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf#page=8) |\n| CCE02 | Investment earnings (net) | 9.0% | Achieved | [AR p.8](https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf#page=8)(https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf#page=8) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# ReturnToWorkSA - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:57:42.283384+00:00\n**Entity ID**: SA-ReturnToWorkSA\n**Entity type**: Statutory Authority\n**Jurisdiction**: SA\n**Portfolio**: Industrial Relations\n**Website**: https://www.rtwsa.com/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 5 |\n| other-pdfs | 3 |\n| pages | 14 |\n\n## Executive Readout\n\n### Purpose\n\n- [pages 19,20,21,22,23,24,25,26]\nessential\nservices to people injured at work which include:\nOur insurance role\n• effective claims management services to injured\nWe provide work injury insurance that protects more than workers and employers to achieve the best possible\n54,000 South Australian businesses and approximately recovery and return to work outcome, including\n550,000 employees in the event of a work injury. face-to-face support where appropriate\n• income support to cover lost wages\nAs an insurer we are funded by the premiums\npaid by employers and the investment • the cost of reasonable medical expenses\nreturns achieved on invested funds. • financial support in the form of lump sums\n• financial support for access to a range of\nreturn to work services where required.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Officer Insurance\nstrategy for achievement of scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\n• Julia Oakley, Executive internal fraud\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Kerryn Hendy, Executive Leader is reviewed annually to ensure it\nTechnology Systems and Service continues to reflect current issues\nAs at 30 June 2021, the\n• Jas Rieck, Executive Leader impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nPeople and Communications to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\n• John O’Loughlin, Leader Internal auditing services are\n• Joanne Denley Legal Services provided by KPMG who report\n• Yvonne Sneddon to the ReturnToWorkSA Board\n• Nigel McBride Audit and Risk Committee.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 59\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [Page 67]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nContents of the notes to and forming part of the financial statements\nPage\n1 Reporting entity and objectives 8\n2 Statement of compliance 8\n3 Basis of preparation 9\n4 Use of judgements and estimates 9\n5 Reporting by fund 10\n6 Funding ratio 11\n7 Impact of COVID-19 pandemic 12\n8 Income 12\n9 Cost of claims 13\n10 Outstanding claims liability - Compensation Fund 14\n11 Outstanding claims liability - Other Funds 19\n12 Tribunal and ombudsman fees 21\n13 General operating expenses 21\n14 Depreciation and amortisation 22\n15 Finance costs 22\n16 Taxation 22\n17 Employee benefits 22\n18 Remuneration of board and committee members 25\n19 Cash and cash equivalents 25\n20 Trade and other receivables 26\n21 Investments 27\n22 Property, plant and equipment 28\n23 Right-of-use assets 29\n24 Intangible assets 30\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n\n### Role and Functions\n\n- [pages 19,20,21,22,23,24,25,26]\nessential\nservices to people injured at work which include:\nOur insurance role\n• effective claims management services to injured\nWe provide work injury insurance that protects more than workers and employers to achieve the best possible\n54,000 South Australian businesses and approximately recovery and return to work outcome, including\n550,000 employees in the event of a work injury. face-to-face support where appropriate\n• income support to cover lost wages\nAs an insurer we are funded by the premiums\npaid by employers and the investment • the cost of reasonable medical expenses\nreturns achieved on invested funds. • financial support in the form of lump sums\n• financial support for access to a range of\nreturn to work services where required.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [pages 21,22,23,24,25,26,27,28]\nde essential\nservices to people injured at work which include:\nOur insurance role\n• effective claims management services to injured\nWe provide work injury insurance that protects more than workers and employers to achieve the best possible\n56,000 South Australian businesses and approximately recovery and return to work outcome, including\n610,000 workers in the event of a work injury. face-to-face support where appropriate\n• income support to cover lost wages\nAs an insurer, we are funded by the premiums\npaid by employers and the investment • the cost of reasonable medical expenses\nreturns achieved on invested funds. • financial support in the form of lump sums\n• financial support for access to a range of\nreturn to work services where required.\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n- [pages 17,18,19,20,21,22,23]\nde essential\nservices to people injured at work which include:\nOur insurance role\n• effective claims management services to injured\nWe provide work injury insurance that protects more than workers and employers to achieve the best possible\n60,000 South Australian businesses and approximately recovery and return to work outcome, including\n613,000 workers in the event of a work injury. face-to-face support where appropriate\n• income support to cover lost wages\nAs an insurer, we are funded by the premiums\npaid by employers and the investment • the cost of reasonable medical expenses\nreturns achieved on invested funds. • financial support in the form of lump sums\n• financial support for access to a range of\nreturn to work services where required.\n Source: `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)`\n- Net return on investment\nfor 2023-24 was 6.8%\nFINANCIAL PERFORMANCE SUMMARY 9\nTarget\nfunding\nrange\n130%\n120%\n110%\n99.8%\n100%\n91.9% 92.8% 94.7%\n90%\n80%\n30 June 30 June 30 June 30 June\n2021 2022 2023 2024\n10 year portfolio return p.a.\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n- [Page 51]\nAdministrative matters Public Interest Disclosure Act\nWe maintain three responsible officers for the purpose\nAccess to information\nof administering the Public Interest Disclosure Act 2018\nUnder section 180 of the Act, a person with a (PID) under Part 3 of the Public Sector Act 2009.\nworkers compensation claim in South Australia\nIn 2023-24, there were no instances of disclosure\n(and/or their representative) has a right to\nof public interest information to a responsible\naccess information relevant to their claim.\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n- Net return on investment for\n2024-25 was 9.0%\n9\nTarget\nfunding\nrange\n130%\n120%\n110%\n103.0%\n99.8%\n100%\n91.9% 92.8% 94.7%\n90%\n80%\n30 June 30 June 30 June 30 June 30 June\n2021 2022 2023 2024 2025\n10 year portfolio return p.a.\n Source: `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)`\n\n### Strategic Priorities\n\n- [Page 5]\nCONTENTS\n3 About this report\n8 Message from the Chairman and CEO\n12 Insurance performance summary\n18 About ReturnToWorkSA\n23 Our strategic direction\n24 Goal One\n43 Goal Two\n53 Workforce management summary\n56 Corporate governance and administration\n60 Financial statements\n107 Independent auditor’s report\n111 Actuarial certificate outstanding claim liabilities\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [Page 5]\nCONTENTS\n3 About this report\n8 Message from the Chairman and CEO\n12 Insurance performance summary\n16 Legislative changes explained\n17 Financial performance summary\n20 About us\n25 Our strategic direction\n26 Goal One\n47 Goal Two\n57 Workforce management summary\n60 Corporate governance and administration\n64 Financial statements\n108 Independent auditor’s report\n112 Actuarial certificate outstanding claim liabilities\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n- [Page 4]\nCONTENTS\n3 About this report\n6 Message from the Chairman and CEO\n8 Insurance performance summary\n12 Legislation changes explained\n13 Financial performance summary\n16 About us\n21 Our strategic direction\n22 Goal One\n43 Goal Two\n53 Workforce management summary\n56 Corporate governance and administration\n60 Financial statements\n105 Independent auditor’s report\n109 Actuarial certificate outstanding claim liabilities\n Source: `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)`\n- [Page 4]\nCONTENTS\n3 About this report\n6 Performance highlights\n8 Financial performance summary\n10 Message from the Chairman and CEO\n12 About us\n16 Our strategic direction\n18 Goal One\n35 Goal Two\n44 Workforce management summary\n48 Corporate governance and administration\n52 Financial statements\n99 Independent auditor’s report\n103 Actuarial certificate outstanding claim liabilities\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n- [Page 4]\nCONTENTS\n3 About this report\n6 Performance highlights\n8 Financial performance summary\n10 Message from the Chairman and CEO\n12 About us\n16 Our strategic direction\n19 Supporting injured workers\n35 Providing a responsive and affordable scheme\n44 Our people\n48 Corporate governance and administration\n52 Financial statements\n99 Independent auditor’s report\n103 Actuarial certificate outstanding claim liabilities\n Source: `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)`\n- Ensuring certainty and\nbusiness-as-usual operations at the end of 2024-25.\nreducing stress during the claims process remained a\nSurvey data will be available in 2025-26 following the trial.\npriority, and our claims agents have continued to deliver\nThe project focused on minimising disruption for on the insurance fundamentals that matter most to\nclaims agents while embedding fit-for-purpose tools for workers, employers and providers.\ncustomer feedback, service recovery, and reporting.\n Source: `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)`\n- [Page 8]\nMESSAGE FROM THE\nCHAIRMAN AND CEO\nGREG MCCARTHY MICHAEL FRANCIS\nChairman CEO\nScheme overview and The specifics of this case and its implications for the\noperational performance Scheme are set out later in this message and in more\ndetail throughout the report; however the point to be\nThe Return to Work scheme continued to serve South\nmade here is that but for the liability impact of this\nAustralian workers and their employers well in 2020–21.\ninterpretation, the underwriting result for the Scheme\nMost indicators of core performance in terms of action\nwas $63.7m better than last year, $185.9m better than\ntaken to support workers to remain at or return to\nthe 2018–19 results and the total comprehensive\nwork, and the effective economic operation of the\nresult would have been a profit of $165.1m.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- 10,000\nFY FY FY FY\n141\n2018 2019 2020 2021\nmobile\nstaff\nRemaining at or returning to work Injured workers fully at work\nat key intervals after injury\nThe Return to Work insurance scheme provides financial\nassistance and case management support to assist an 4 weeks 13 weeks 26 weeks 52 weeks\ninjured person to recover, remain at or return to work.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Movement in outstanding claims relating\nUnderwriting result Summerfield 2 0.0 0.0 (584.0) to Summerfield, being a central estimate\nof $431m plus a risk margin of $153m\nChange in economic factors 3 280.0 3.0 (104.0) 3.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Self-insured employer fees and\nSundry income [refer Statement\nInvestment earnings difference 8 105.8 (168.8) 255.8\nof Comprehensive Income]\nTotal comprehensive result 9 (153.4) (303.3) (418.9) 7.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- [Page 8]\nMESSAGE FROM THE\nCHAIRMAN AND CEO\nGREG MCCARTHY MICHAEL FRANCIS\nChairman CEO\nScheme overview and The specifics of this case and its implications for the\noperational performance Scheme are set out later in this message and in more\ndetail throughout the report; however the point to be\nThe Return to Work scheme continued to serve South\nmade here is that but for the liability impact of this\nAustralian workers and their employers well in 2020–21.\ninterpretation, the underwriting result for the Scheme\nMost indicators of core performance in terms of action\nwas $63.7m better than last year, $185.9m better than\ntaken to support workers to remain at or return to\nthe 2018–19 results and the total comprehensive\nwork, and the effective economic operation of the\nresult would have been a profit of $165.1m.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Movement in outstanding claims relating\nUnderwriting result Summerfield 2 0.0 0.0 (584.0) to Summerfield, being a central estimate\nof $431m plus a risk margin of $153m\nChange in economic factors 3 280.0 3.0 (104.0) 3.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Self-insured employer fees and\nSundry income [refer Statement\nInvestment earnings difference 8 105.8 (168.8) 255.8\nof Comprehensive Income]\nTotal comprehensive result 9 (153.4) (303.3) (418.9) 7.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- However, this is within the 80%\ntarget funding ratio range (90–120%) but will 30 June 30 June 30 June\n2019 2020 2021\nnot stay within the target range if the High Court\nchallenge to this decision is unsuccessful.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [pages 19,20,21,22,23,24,25,26]\nessential\nservices to people injured at work which include:\nOur insurance role\n• effective claims management services to injured\nWe provide work injury insurance that protects more than workers and employers to achieve the best possible\n54,000 South Australian businesses and approximately recovery and return to work outcome, including\n550,000 employees in the event of a work injury. face-to-face support where appropriate\n• income support to cover lost wages\nAs an insurer we are funded by the premiums\npaid by employers and the investment • the cost of reasonable medical expenses\nreturns achieved on invested funds. • financial support in the form of lump sums\n• financial support for access to a range of\nreturn to work services where required.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Of the self-insured\nemployers who have completed their initial term of\n230,736 employees in South\nregistration, 85% (60 of 70) achieved a renewal for a period\nAustralia, or 27% of the\nof three years or more.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [Page 63]\nReturnToWorkSA\nStatement of Comprehensive Income\nFor the year ended 30 June 2021\n2021 2020\nNotes $'000 $'000\nPremium revenue 8(a) 533,365 518,811\nCost of claims 9 (1,235,128) (711,529)\nClaims management fees (66,108) (54,701)\nTribunal and ombudsman fees 12 (8,761) (8,841)\nUnderwriting result (776,632) (256,260)\nNet investment profit/(loss) 8(b) 399,369 (1,971)\nSelf-insured employer fee 8(c) 11,909 12,066\nOther income 269 253\nNet investment profit and other income 411,547 10,348\nGeneral operating expenses 13 (53,753) (57,291)\nFinance costs 15 (78) (132)\nTotal operating expenses (53,831) (57,423)\nOperating profit/(loss) before tax equivalents (418,916) (303,335)\nTax equivalents 16 - -\nTotal comprehensive result (418,916) (303,335)\nThe accompanying notes form part of these financial statements.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [Page 65]\nReturnToWorkSA\nStatement of Changes in Equity\nFor the year ended 30 June 2021\nRetained\nearnings\n$'000\nTotal equity at 1 July 2019 373,562\nTotal comprehensive result (303,335)\nTotal equity at 30 June 2020 70,227\nTotal equity at 1 July 2020 70,227\nTotal comprehensive result (418,916)\nTotal equity at 30 June 2021 (348,689)\nThe accompanying notes form part of these financial statements.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [Page 67]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nContents of the notes to and forming part of the financial statements\nPage\n1 Reporting entity and objectives 8\n2 Statement of compliance 8\n3 Basis of preparation 9\n4 Use of judgements and estimates 9\n5 Reporting by fund 10\n6 Funding ratio 11\n7 Impact of COVID-19 pandemic 12\n8 Income 12\n9 Cost of claims 13\n10 Outstanding claims liability - Compensation Fund 14\n11 Outstanding claims liability - Other Funds 19\n12 Tribunal and ombudsman fees 21\n13 General operating expenses 21\n14 Depreciation and amortisation 22\n15 Finance costs 22\n16 Taxation 22\n17 Employee benefits 22\n18 Remuneration of board and committee members 25\n19 Cash and cash equivalents 25\n20 Trade and other receivables 26\n21 Investments 27\n22 Property, plant and equipment 28\n23 Right-of-use assets 29\n24 Intangible assets 30\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [pages 68,69]\nash and cash equivalents 25\n20 Trade and other receivables 26\n21 Investments 27\n22 Property, plant and equipment 28\n23 Right-of-use assets 29\n24 Intangible assets 30\n25 Fair value measurement (non-financial assets) 31\n26 Trade and other payables 32\n27 Leases liabilities 32\n28 Provisions 33\n29 Reconciliation of comprehensive result to net cash flows from operating activities 33\n30 Risk management 33\n31 Related party transactions 43\n32 Employer financial guarantees 43\n33 Self-Insured Insolvency Contribution Aggregate 43\n34 Contingent liabilities 44\n6\nFINANCIAL STATEMENTS 67\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Note 5 Reporting by fund\n(a) Statement of Comprehensive Income for the year ended 30 June 2021\nMining &\nQuarrying\nStatutory Insurance Industries Fund 2021 2020\nCompensation Reserve Assistance Total Total\nFund Fund Fund Part A Part B Funds Funds\nNotes $'000 $'000 $'000 $'000 $'000 $'000 $'000\nPremium revenue 533,365 - - - - 533,365 518,811\nCost of claims (1,238,133) 2,988 17 - - (1,235,128) (711,529)\nClaims management fees (66,108) - - - - (66,108) (54,701)\nTribunal and ombudsman\nfees (8,761) - - - - (8,761) (8,841)\nUnderwriting Result (779,637) 2,988 17 - - (776,632) (256,260)\nNet investment profit 372,762 21,506 3,444 40 1,617 399,369 (1,971)\nSelf-insured employer fee 11,909 - - - - 11,909 12,066\nOther income 269 - - - - 269 253\nNet investment profit\nand other income 384,940 21,506 3,444 40 1,617 411,547 10,348\nGeneral operating\nexpenses (52,977) - - - (776) (53,753) (57,291)\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [pages 71,72,73,74]\nees (66,108) - - - - (66,108) (54,701)\nTribunal and ombudsman\nfees (8,761) - - - - (8,761) (8,841)\nUnderwriting Result (779,637) 2,988 17 - - (776,632) (256,260)\nNet investment profit 372,762 21,506 3,444 40 1,617 399,369 (1,971)\nSelf-insured employer fee 11,909 - - - - 11,909 12,066\nOther income 269 - - - - 269 253\nNet investment profit\nand other income 384,940 21,506 3,444 40 1,617 411,547 10,348\nGeneral operating\nexpenses (52,977) - - - (776) (53,753) (57,291)\nFinance costs (78) - - - - (78) (132)\nTotal operating\nexpenses (53,055) - - - (776) (53,831) (57,423)\nOperating profit/(loss)\nbefore tax equivalents (447,752) 24,494 3,461 40 841 (418,916) (303,335)\nTax equivalents - - - - - - -\nTotal comprehensive\nresult (447,752) 24,494 3,461 40 841 (418,916) (303,335)\n10\nFINANCIAL STATEMENTS 71\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Due to the high level of uncertainty related to the Summerfield appeal a risk margin of $153 million has been\nadded resulting in $584 million being included within the outstanding claims liability provision.\n(f) Sensitivity to changes in key assumptions\nThe sensitivity of the discounted net outstanding claims estimate and profit/(loss) impact at the 75th percentile\n(i.e. after allowing for the risk margin) to changes in key assumptions is shown in the following table:\nIncrease/\n(decrease) Percentage\nin net liability of net\n$'million liability\nEconomic and modelling assumptions\nStrong economic scenario (1% gap between inflation and discount rate) (569) (14%)\nWeak economic conditions (-1% gap) 916 22%\nDuration and severity of claims\nSuperimposed inflation is 1% higher than assumed for medical care costs for\nserious injury claims 540 13%\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [Page 85]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nNote 17 Employee benefits (continued)\n(c) Liability for employee benefits\n2021 2020\n$'000 $'000\nCurrent\nAccrued salaries and wages 703 643\nAnnual leave 2,420 2,218\nSkills and experience retention leave 65 63\nLong service leave 2,586 2,611\n5,774 5,535\nNon-current\nLong service leave 1,920 2,268\nTotal employee benefits 7,694 7,803\nEmployee benefits - wages, salaries, skills and experience retention leave, annual leave and long service leave\nEmployee benefits accrue as a result of services provided up to the reporting date that remain unpaid.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $609 million, 609 million | Premium management\nIn 2020–21:\n• $609 million (inclusive of GST and WHS) in\ninsurance premium revenue was collected from\nmore than 54,000 registered employers\n• 4,532 businesses ceased registration during the year\nwhilst 7,095 new business registrations were received. | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n| $693 million, 693 million | Premium management\nIn 2021–22:\n• $693 million (inclusive of GST and WHS) in insurance\npremium revenue was collected from more than\n56,000 registered employers\n• 5,828 businesses ceased registration during the year\nwhilst 7,853 new business registrations were received. | `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)` |\n| $787 million, 787 million | Premium management\nIn 2022–23:\n• $787 million (inclusive of GST and WHS) in\ninsurance premium revenue was collected from\nmore than 60,000 registered employers\n• 5,890 businesses ceased registration during the year\nwhilst 7,920 new business registrations were received. | `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)` |\n| $820 million, 820 million | Premium management\nIn 2023-24:\n• $820 million in insurance premium revenue was\ncollected from more than 60,000 employers\n• 6,593 businesses ceased registration during the year\nwhilst 7,617 new business registrations were received. | `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)` |\n| $8.7 million, $8.4 million, 8.7 million, 8.4 million | [Page 77]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2024\nEmployee related expenses (continued)\nThe total remuneration received by those employees for the year was $8.7 million (2023: $8.4 million). | `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)` |\n| $67 million, $155 million, $144 million, 67 million, 155 million, 144 million | After tax equivalents of $67 million were paid is delivering a consistently competitive average premium\nto the Government of South Australia, this delivered a total rate and is giving injured workers more options for their\ncomprehensive profit result of $155 million with net assets future.\nof $144 million and a funding ratio of 103%. | `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)` |\n| $865 million, 865 million | Premium management\nIn 2024-25: The objects and provisions of the Act and the Return to\nWork Corporation Act 1994 are clear about\n• $865 million in insurance premium revenue was\nReturnToWorkSA’s role as the administrator of the\ncollected from more than 63,000 employers\nScheme:\n• 6,701 businesses ceased registration during the year\nwhilst 7,794 new business registrations were received. • “ensure that employers costs are contained within\nreasonable | `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)` |\n| $153 million, $584 million, 153 million, 584 million | Due to the high level of uncertainty related to the Summerfield appeal a risk margin of $153 million has been\nadded resulting in $584 million being included within the outstanding claims liability provision.\n(f) Sensitivity to changes in key assumptions\nThe sensitivity of the discounted net outstanding claims estimate and profit/(loss) impact at the 75th percentile\n(i.e. after allowing for the risk margin) to changes in key assumptions is shown i | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n| $4,157 million, 4,157 million | ReturnToWorkSA has provided $4,157 million in its financial statements as at 30 June 2021 for\nthe net outstanding claim liabilities, having added to our net central estimate a risk margin of 16.5% which is\nintended to increase the probability of adequacy of the provision to 75%. | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n| $60 million, 60 million | ReturnToWorkSA has provided $60 million in its financial statements as at 30 June 2021 for the net outstanding\nclaim liabilities, having added to our net central estimate risk margins (45% for IBNR claims, 10.5% for known\nclaims) which are intended to increase the probability of adequacy of the provision to 75%. | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n| $63.7m, $185.9m, $165.1m | [Page 8]\nMESSAGE FROM THE\nCHAIRMAN AND CEO\nGREG MCCARTHY MICHAEL FRANCIS\nChairman CEO\nScheme overview and The specifics of this case and its implications for the\noperational performance Scheme are set out later in this message and in more\ndetail throughout the report; however the point to be\nThe Return to Work scheme continued to serve South\nmade here is that but for the liability impact of this\nAustralian workers and their employers well in 2020 | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n| $431m, $153m | Movement in outstanding claims relating\nUnderwriting result Summerfield 2 0.0 0.0 (584.0) to Summerfield, being a central estimate\nof $431m plus a risk margin of $153m\nChange in economic factors 3 280.0 3.0 (104.0) 3. | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n| 550,000 employees | [pages 19,20,21,22,23,24,25,26]\nessential\nservices to people injured at work which include:\nOur insurance role\n• effective claims management services to injured\nWe provide work injury insurance that protects more than workers and employers to achieve the best possible\n54,000 South Australian businesses and approximately recovery and return to work outcome, including\n550,000 employees in the event of a work injury. face-to-face support where appro | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n| 230,736 employees | Of the self-insured\nemployers who have completed their initial term of\n230,736 employees in South\nregistration, 85% (60 of 70) achieved a renewal for a period\nAustralia, or 27% of the\nof three years or more. | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n| $153 million, $584 million, 153 million, 584 million | Due to the high level of uncertainty related to the Summerfield appeal a risk margin of $153 million has been\nadded resulting in $584 million being included within the outstanding claims liability provision.\n(f) Sensitivity to changes in key assumptions\nThe sensitivity of the discounted net outstanding claims estimate and profit/(loss) impact at the 75th percentile\n(i.e. after allowing for the risk margin) to changes in key assumptions is shown i | `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)` |\n\n## Key Achievements\n\n- [Page 17]\nIn 2024–25, ReturnToWorkSA completed the second year • Modernising service delivery with technology\nof its Strategic Plan 2023–28, delivering key achievements We introduced cloud-based technology for mobile\nacross service delivery, stakeholder engagement, and claims managers, enabling greater focus on person-\npolicy reform. centred service delivery.\n• Supporting Return to Work outcomes • Setting higher standards for self-insurers\nWe maintained strong return-to-work performance, Revised self-insurance Injury Management and Work\nhelping injured workers achieve timely and sustainable Health Safety Standards were implemented, ensuring\noutcomes. stronger compliance and improved outcomes.\n• Strengthening worker protections and impairment • Ensuring employer compliance\nassessment standards\nWe promoted compliance and equity through targeted\n Source: `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)`\n- Workplace Month 2022’, contributing\ncollaboration with strategic\nTo date, 219 participants have\nto the development and delivery of\npartners, provide educational\nenrolled in the program, with 93%\nthe ‘Mental Health Month Workplace\nworkshops for key industry groups,\nof participants who completed the\nChallenge’ and ‘South Australia’s\nas well as tailored support and\ncourse feeling better prepared to\nBiggest Mentally Healthy Business\nadvice to individual workplaces.\nimplement effective and sustainable\nBreakfast’ with over 400 participants\nAs part of ReturnToWorkSA’s skill mentally healthy workplace attending in Adelaide and online\nbuilding program for 2022–23, initiatives at their workplaces. from regional South Australia.\nour Mentally Healthy Workplace\nReturnToWorkSA has a collaborative With the majority of employers\nConsultants delivered 28\n Source: `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)`\n- Of the self-insured\nemployers who have completed their initial term of\n230,736 employees in South\nregistration, 85% (60 of 70) achieved a renewal for a period\nAustralia, or 27% of the\nof three years or more.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Officer Insurance\nstrategy for achievement of scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\n• Julia Oakley, Executive internal fraud\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Kerryn Hendy, Executive Leader is reviewed annually to ensure it\nTechnology Systems and Service continues to reflect current issues\nAs at 30 June 2021, the\n• Jas Rieck, Executive Leader impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nPeople and Communications to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\n• John O’Loughlin, Leader Internal auditing services are\n• Joanne Denley Legal Services provided by KPMG who report\n• Yvonne Sneddon to the ReturnToWorkSA Board\n• Nigel McBride Audit and Risk Committee.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- Of the self-\ninsured employers who have completed their\n233,005 employees in South\ninitial term of registration, 95% (65 of 68) achieved\nAustralia, or 27% of the\na renewal for a period of three years or more.\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n- [Page 71]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2022\nNOTES TO THE FINANCIAL STATEMENTS\nReporting entity and objectives 7\nStatement of compliance 7\nBasis of preparation 8\nUse of judgements and estimates 8\nReporting by fund 9\nFunding ratio 10\nImpact of COVID-19 pandemic 10\nIncome 11\nCost of claims 12\nOutstanding claims liability – Compensation Fund 13\nOutstanding claims liability – Other Funds 18\nTribunal and ombudsman fees 20\nGeneral operating expenses 20\nDepreciation and amortisation 21\nFinance costs 21\nTaxation 21\nEmployee benefits 22\nRemuneration of board and committee members 24\nCash and cash equivalents 25\nTrade and other receivables 25\nProperty, plant and equipment 26\nRight-of-use assets 27\nFair value measurement (non-financial assets) 28\nTrade and other payables 29\nLease liabilities 29\nProvisions 30\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n- [pages 71,72]\nity – Compensation Fund 13\nOutstanding claims liability – Other Funds 18\nTribunal and ombudsman fees 20\nGeneral operating expenses 20\nDepreciation and amortisation 21\nFinance costs 21\nTaxation 21\nEmployee benefits 22\nRemuneration of board and committee members 24\nCash and cash equivalents 25\nTrade and other receivables 25\nProperty, plant and equipment 26\nRight-of-use assets 27\nFair value measurement (non-financial assets) 28\nTrade and other payables 29\nLease liabilities 29\nProvisions 30\nReconciliation of comprehensive result to net cash flows from operating activities 30\nRisk management 31\nEmployer financial guarantees 41\nSelf-insured Insolvency Contribution Aggregate 41\nImpact of standards and statements not yet implemented 41\nEvents after the reporting period 41\n6\nFINANCIAL STATEMENTS 71\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n- 0\nFY 2020/21 FY 2022/21 FY 2022/23\nReturnToWorkSA achieved the best “remain and\nreturn to work” results for the last five financial years,\nacross all milestone measures from 13 to 103 weeks.\n Source: `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)`\n- This includes 46 (65%)\nApril 2023 and identified some of the following\nself‑insured employers who were granted a five year\nopportunities:\nperiod of registration.\n• Define, endorse and approve the Program purpose\nThese positive results continue to reflect the ongoing\n• Strengthen current processes, systems and templates\ncommitment of self‑insurers to successfully fulfil their\nto ensure consistency between Evaluators\nregulatory obligations under the Act and to achieve\n• Consider a tiering model to guide\nleading practice injury management and work health and\nthe supervisory approach\nsafety practices.\n• Review the WHS standards and oversight\nPrivate self-insured regulation activities during 2022-23:\n• Improve EDI data collection, quality and oversight\n• 25 private self-insured renewals were completed.\nto support the supervisory approach.\n• 2 new applications for self-insurance were approved.\n Source: `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)`\n- [Page 67]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2023\nNOTES TO THE FINANCIAL STATEMENTS\nReporting entity and objectives 7\nStatement of compliance 7\nBasis of preparation 8\nUse of judgements and estimates 8\nReporting by fund 9\nFunding ratio 10\nIncome 11\nCost of claims 12\nOutstanding claims liability – Compensation Fund 13\nOutstanding claims liability – Other Funds 18\nTribunal and ombudsman fees 20\nGeneral operating expenses 20\nDepreciation and amortisation 21\nFinance costs 21\nTaxation 21\nEmployee benefits 22\nRemuneration of board and committee members 24\nCash and cash equivalents 25\nReceivables 25\nInvestments 26\nProperty, plant and equipment 27\nRight-of-use assets 28\nFair value measurement (non-financial assets) 29\nPayables 30\nLease liabilities 30\nReconciliation of comprehensive result to net cash flows from operating activities 31\nRisk management 32\n Source: `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)`\n- [Page 6]\nPERFORMANCE\nHIGHLIGHTS\nPersonalised claims service\n29,963 86%\nmobile claims manager of all physical injury claims\nengagements received were determined within\n(includes face-to-face, and virtual) 10 business days of receipt\n163 15,755\nmobile staff claims received in the\nregistered Scheme\nRemaining at or returning to work\nInjured workers remaining at or returning to work (fully or partially) at key intervals after injury\n83% 92% 94% 96% 97%\n4 weeks 13 weeks 26 weeks 52 weeks 103 weeks\n1,019 85\nnew Return to Work seriously injured workers assisted\nCoordinators certified to remain at or return to work\n6 ANNUAL REPORT 2023–24\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n- [Page 59]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2024\nNOTES TO THE FINANCIAL STATEMENTS\nReporting entity and objectives 7\nStatement of compliance 7\nBasis of preparation 8\nUse of judgements and estimates 8\nReporting by fund 9\nFunding ratio 10\nIncome 11\nCost of claims 12\nOutstanding claims liability - Compensation Fund 13\nOutstanding claims liability – Other Funds 19\nTribunal and ombudsman fees 21\nGeneral operating expenses 21\nNote 13 Expenditure SA Business and Non-SA Business 22\nFinance Costs 22\nTaxation 22\nEmployee related expenses 23\nRemuneration of board and committee members 26\nCash and cash equivalents 26\nReceivables 27\nInvestments 28\nProperty, plant and equipment 29\nRight-of-use assets 30\nFair value measurement (non-financial assets) 31\nPayables 32\nLease liabilities 32\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Officer Insurance\nstrategy for achievement of scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\n• Julia Oakley, Executive internal fraud\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Kerryn Hendy, Executive Leader is reviewed annually to ensure it\nTechnology Systems and Service continues to reflect current issues\nAs at 30 June 2021, the\n• Jas Rieck, Executive Leader impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nPeople and Communications to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\n• John O’Loughlin, Leader Internal auditing services are\n• Joanne Denley Legal Services provided by KPMG who report\n• Yvonne Sneddon to the ReturnToWorkSA Board\n• Nigel McBride Audit and Risk Committee.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [Page 23]\nOFFICIAL\n• system development and improvement reviews.\n• audits/reviews of the system against external standards/legislation including outcomes/actions.\n• analysis of reports pertaining to workplace, work practices, and other relevant risk control\ninspections etc.\n• reviews of health monitoring and / or surveillance inspection activities.\n• risk profile reviews and updates.\n• purchasing process / resource reviews.\n• changes to policies and procedures in response to legislation (e.g., introduction of new approved\nCode of Practice; changes to High Risk Work licensing etc.).\n• development of new procedures in response to changes in organisational activities/operations.\n• review of plans or procedures to reflect changes to personnel/human resources (i.e. organisational\ngrowth or loss of positions).\n• development or alterations to procedures to reflect current work practices (i.e.\n Source: `other-pdfs/Self-Insured-Work-Health-and-Safety-Standards-Guidance-Notes-Final-Draft-Nov-202.pdf (https://www.rtwsa.com/insurance/self-insurance/consultation-injury-management-standards-and-guidelines/Self-Insured-Work-Health-and-Safety-Standards-Guidance-Notes-Final-Draft-Nov-2024.pdf)`\n- [Page 86]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nNote 18 Remuneration of board and committee members\nBoard members during the financial year ended 30 June 2021 were:\nInvestment Human\nand Finance Audit and Risk Resources Technology\nMember Board Committee Committee Committee Committee\nMs.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- From 1 July\nviable work injury insurance scheme.\nwith both claims agents to address\n2021 until March 2022, SA Unions’\nWe continue to support SafeWork SA\nsafety and injury performance\nAdvocacy Unit accepted 103\nwith data analytics, young worker\nissues with high risk employers.\nrequests for services, conducted 103\nsafety strategies and workplace\nOver 364 employers have been\nadvice conferences and resolved 84\nsilicosis risks.\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n- Regulation program\nA campaign focused on confirming registration The implementation of the revised Crown Injury\nrequirements resulted in 354 new employer registrations Management Program began in June 2023.\nand an additional $495k in billed premium related to the\nEnhancements include assigning an Evaluator to each of\nyear of registration.\nthe 17 Crown injury management units, improving\nengagement with industrial associations, and introducing\nPremium compliance activities resulted annual risk and performance reviews.\nin a total of $3.6m billed premium and\nThe updated program now features defined audit terms\n354 new employer registrations. based on risk and performance, as well as mid-term\nself-audits.\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n- [pages 40,41,42,43,44]\n3.\nand an additional $495k in billed premium related to the\nEnhancements include assigning an Evaluator to each of\nyear of registration.\nthe 17 Crown injury management units, improving\nengagement with industrial associations, and introducing\nPremium compliance activities resulted annual risk and performance reviews.\nin a total of $3.6m billed premium and\nThe updated program now features defined audit terms\n354 new employer registrations. based on risk and performance, as well as mid-term\nself-audits.\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n- [Page 59]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2025\nNOTES TO THE FINANCIAL STATEMENTS\nStatement of Comprehensive Income 2\nStatement of Financial Position 3\nStatement of Changes in Equity 4\nStatement of Cash Flows 5\nNotes to and forming part of the financial statements 7\nReporting entity and objectives 7\nStatement of compliance 7\nBasis of preparation 8\nUse of judgements and estimates 8\nReporting by fund 9\nFunding ratio 10\nRemuneration of board and committee members 11\nIncome 12\nCost of claims 13\nOutstanding claims liability - Compensation Fund 14\nOutstanding claims liability - Other Funds 20\nTribunal and ombudsman fees 22\nGeneral operating expenses 22\nExpenditure SA Business and Non-SA Business 23\nFinance Costs 23\nTaxation 24\nEmployee related expenses 24\nEmployee related expenses (continued) 25\nCash and cash equivalents 25\nReceivables 26\n Source: `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)`\n- ReturnToWorkSA Board comprised:\n• John O’Loughlin, Leader Internal auditing services are\n• Greg McCarthy, Chairman\nLegal Services provided by KPMG who report\n• Hon John R Rau SC\nto the ReturnToWorkSA Board\n• Yvonne Sneddon Audit and Risk Committee.\n• Chris Latham\nIn 2021–22, no instances of\n• A/Prof William Griggs, AM, ASM internal fraud were detected.\n• Elizabeth Perry, AM\n• Narelle Borda\n60 ANNUAL REPORT 2021–22\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n- Officer Insurance\nstrategy for achievement of Scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\ninternal fraud\n• James Large, Executive\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Terry Sweeney, Executive is reviewed annually to ensure it\nLeader Digital Transformation continues to reflect current issues\nAs at 30 June 2023, the\n• Tim Hogben, Acting Executive impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nLeader Technology Systems to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\nand Service\nInternal auditing services are\n• Hon John R Rau SC\n• Jas Rieck, Executive Leader provided by KPMG who report\n• Dr William Griggs, AM, ASM People and Communications to the ReturnToWorkSA Board\n Source: `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)`\n- [Page 79]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2024\nRemuneration of board and committee members\nBoard members during the financial year ended 30 June 2024\nwere:\nInvestment & Human\nAppointed / Finance Audit & Risk Resources Technology\nMember Board Resigned Committee Committee Committee Committee\nMs.\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n- Alongside audit activities to ensure employers comply with 209\ntheir premium obligations, 16 premium investigations and 17\nunregistered employer investigations commenced in 2024-25.\nrelated to instances where\nPremium investigations focus remained on high-risk labour hire ReturnToWorkSA was advised that\nproviders and labour supply chains suspected of systemic non- a worker’s employment has been\ncompliance.\n Source: `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)`\n- [Page 64]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2025\nRemuneration of board and committee members\nBoard members during the financial year ended 30 June 2025\nwere:\nInvestment Human\n& Finance Audit & Risk Resources Technology\nMember Board Appointed / Resigned Committee Committee Committee Committee\nMs.\n Source: `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)`\n- The key aspects of the process established in the risk\nmanagement framework to mitigate risk include:\n• the establishment of a Board Audit and Risk Committee, which is responsible for developing and\nmonitoring risk management policies\n33\n94 ANNUAL REPORT 2020 –21\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- In 2021–22, the website was visited\nover 8,000 times, 105 people used the dependency • The Royal Australasian College of Surgeons\ntool and 211 people used the medicine checker. • The Rum Project (Return Unwanted Medicines)\nFor health professionals the website is also a • The Society of Hospital Pharmacists of Australia\nuseful resource, providing a central repository of • Exercise and Sports Science Australia\ncontemporary resources and clinical information • Occupational Therapy Australia\nregarding pain management and clinical tools for\n• Australian Psychological Society\ndependency assessment and deprescribing.\n• Australian Physiotherapy Association\nThe risks associated with the use and misuse of\n• Therapeutic Goods Administration.\nprescription opioids remain a Scheme and community\nissue for South Australia which can adversely\nimpact return to work outcomes.\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n\n## Corporate Values and Operating Culture\n\n- We maintained a proactive response to\nvalues of respect, integrity, professional excellence and COVID-19 and were able to respond quickly and sensitively\nachievement.\n Source: `annual-reports/2021-22.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf)`\n- In 2022–23, there were 542\nand resources to build benefits and improvements\nreferrals for the Low Intensity\nemployer and return to since appointing their Return\nMental Health Support Service (an\nwork capability to manage to Work Coordinator, and 94%\nincrease of 27% from the previous\nrecovery and return to work recommending the training for\nyear), which was predominately\n• provides tailored guidance a Return to Work Coordinator\nutilised by injured workers, with\nand advice to overcome based on value and impact.\nfamily members/support persons\nchallenges and help employers\nIn 2022–23, the service continued to comprising of approximately\nimprove outcomes, reducing\ndeliver its free workshop program, 7% of all referrals.\n Source: `annual-reports/2022-23.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf)`\n- [Page 76]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2024\nEmployee related expenses\n2024 2023\nNotes $'000 $'000\nSalaries and wages 32 554 30 352\nLong service leave 1 013 526\nAnnual leave 445 605\nSkills and experience retention leave 79 80\nEmployment on-costs - superannuation 3 713 3 295\nEmployment on-costs - other 1 852 1 706\nWorkers compensation 136 194\nBoard and committee fees 545 527\nTotal employee related expenses 12 40 337 37 285\nThe superannuation on-cost charge represents RTWSA’s contributions to superannuation plans in respect of current\nservices of current employees.\n(a) Key management personnel\nRTWSA key management personnel include the Minister, Board members, the Chief Executive Officer and members of\nthe Executive Team.\n Source: `annual-reports/2023-24.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf)`\n- Employee related expenses\n2025 2024\nNotes $'000 $'000\nSalaries and wages 37 052 32 554\nLong service leave 1 027 1 013\nAnnual leave 849 445\nSkills and experience retention leave 80 79\nSuperannuation 4 451 3 713\nOther employee related expenses 2 131 1 852\nWorkers compensation 149 136\nBoard and committee fees 534 545\nTotal employee related expenses 13 46 273 40 337\nThe superannuation on-cost charge represents RTWSA’s contributions to superannuation plans in respect of current\nservices of current employees.\n(a) Key management personnel\nRTWSA key management personnel include the Minister, Board members, the Chief Executive Officer and members of\nthe Executive Team.\n Source: `annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)`\n- Officer Insurance\nstrategy for achievement of scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\n• Julia Oakley, Executive internal fraud\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Kerryn Hendy, Executive Leader is reviewed annually to ensure it\nTechnology Systems and Service continues to reflect current issues\nAs at 30 June 2021, the\n• Jas Rieck, Executive Leader impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nPeople and Communications to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\n• John O’Loughlin, Leader Internal auditing services are\n• Joanne Denley Legal Services provided by KPMG who report\n• Yvonne Sneddon to the ReturnToWorkSA Board\n• Nigel McBride Audit and Risk Committee.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [Page 67]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nContents of the notes to and forming part of the financial statements\nPage\n1 Reporting entity and objectives 8\n2 Statement of compliance 8\n3 Basis of preparation 9\n4 Use of judgements and estimates 9\n5 Reporting by fund 10\n6 Funding ratio 11\n7 Impact of COVID-19 pandemic 12\n8 Income 12\n9 Cost of claims 13\n10 Outstanding claims liability - Compensation Fund 14\n11 Outstanding claims liability - Other Funds 19\n12 Tribunal and ombudsman fees 21\n13 General operating expenses 21\n14 Depreciation and amortisation 22\n15 Finance costs 22\n16 Taxation 22\n17 Employee benefits 22\n18 Remuneration of board and committee members 25\n19 Cash and cash equivalents 25\n20 Trade and other receivables 26\n21 Investments 27\n22 Property, plant and equipment 28\n23 Right-of-use assets 29\n24 Intangible assets 30\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- [pages 68,69]\nash and cash equivalents 25\n20 Trade and other receivables 26\n21 Investments 27\n22 Property, plant and equipment 28\n23 Right-of-use assets 29\n24 Intangible assets 30\n25 Fair value measurement (non-financial assets) 31\n26 Trade and other payables 32\n27 Leases liabilities 32\n28 Provisions 33\n29 Reconciliation of comprehensive result to net cash flows from operating activities 33\n30 Risk management 33\n31 Related party transactions 43\n32 Employer financial guarantees 43\n33 Self-Insured Insolvency Contribution Aggregate 43\n34 Contingent liabilities 44\n6\nFINANCIAL STATEMENTS 67\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n- RTWSA has adopted a risk margin of 16.5% for the Compensation Fund (2020: 14.3%) and\n10.5% for the Statutory Reserve Fund (2020: 10.5%) and the Insurance Assistance Fund (2020: 10.5%) to value\nall the outstanding claims liabilities (apart from the liabilities relating to asbestos related diseases where the\napplicable percentage adopted is 45.0% (2020: 45.0%) at 75.0% (2020: 75.0%) probability of sufficiency as\napproved by the Board.\n Source: `annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2020-21.pdf` - annual-reports - https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf\n- `annual-reports/2021-22.pdf` - annual-reports - https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf\n- `annual-reports/2022-23.pdf` - annual-reports - https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf\n- `pages/about.html` - pages - https://www.rtwsa.com/about-us/how-can-we-help-you/contact-us\n- `pages/announcements-index.html` - pages - https://www.rtwsa.com/about-us/how-can-we-help-you/accessing-information/freedom-of-information-statement\n- `pages/homepage.html` - pages - https://www.rtwsa.com/\n- `pages/leadership.html` - pages - https://www.rtwsa.com/about-us/returntoworksa\n- `pages/media-releases-index.html` - pages - https://www.rtwsa.com/about-us/news-room\n- `pages/media-releases-index__00.html` - pages - https://www.rtwsa.com/about-us/news-room\n- `pages/media-releases-index__01.html` - pages - https://www.rtwsa.com/about-us/news-room/media-releases\n- `pages/media-releases-index__02.html` - pages - https://www.rtwsa.com/insurance/self-insurance/consultation-injury-management-standards-and-guidelines/Self-Insured-Work-Health-and-Safety-Standards-Guidance-Notes-Final-Draft-Nov-2024.pdf\n- `pages/media-releases-index__03.html` - pages - https://www.rtwsa.com/service-providers/medical-practitioners/silicosis-support/MedicSA-silicosis-article-June-2020.pdf\n- `pages/media-releases-index__04.html` - pages - https://www.rtwsa.com/about-us/how-can-we-help-you/accessing-information/freedom-of-information-statement\n- `pages/media-releases-index__05.html` - pages - https://www.rtwsa.com/about-us/news-room/articles/returntoworksa-average-premium-rate-for-2026-27-maintained\n- `pages/media-releases-index__06.html` - pages - https://www.rtwsa.com/media/documents/Schedule-of-Sums-29-April-2026.docx\n- `pages/news-latest.html` - pages - https://www.rtwsa.com/about-us/news-room\n- `pages/publications-index.html` - pages - https://www.rtwsa.com/publications-az\n- `other-pdfs/Freedom-of-information-FOI-application-for-access-form.pdf` - other-pdfs - https://www.rtwsa.com/media/documents/Freedom-of-information-FOI-application-for-access-form.pdf\n- `other-pdfs/MedicSA-silicosis-article-June-2020.pdf` - other-pdfs - https://www.rtwsa.com/service-providers/medical-practitioners/silicosis-support/MedicSA-silicosis-article-June-2020.pdf\n- `other-pdfs/Self-Insured-Work-Health-and-Safety-Standards-Guidance-Notes-Final-Draft-Nov-202.pdf` - other-pdfs - https://www.rtwsa.com/insurance/self-insurance/consultation-injury-management-standards-and-guidelines/Self-Insured-Work-Health-and-Safety-Standards-Guidance-Notes-Final-Draft-Nov-2024.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# ReturnToWorkSA - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:42:26.562586+00:00\n**Entity ID**: SA-ReturnToWorkSA\n**Jurisdiction**: South Australia\n**Portfolio**: Industrial Relations\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 22\n- Unique legislation references found: 29\n\n| Type | Count |\n|---|---:|\n| Act | 27 |\n| Regulation | 2 |\n\n## Legislation References\n\n### Return to Work Act 2014\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 30\n**Register search**: https://www.legislation.sa.gov.au/search?query=Return+to+Work+Act+2014\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/leadership.html`\n- `pages/media-releases-index__04.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/Freedom-of-information-FOI-application-for-access-form.pages.jsonl`\n- `other-pdfs/Self-Insured-Work-Health-and-Safety-Standards-Guidance-Notes-Final-Draft-Nov-202.pages.jsonl`\n\n**Evidence contexts**:\n- ecover from injury\nremain at, or return to work following an injury (including after retraining, if required)\nbe restored to the community when return to work is not possible.\nOur regulation of the Return to Work scheme ensures that all parties subject to the\nReturn to Work Act 2014\nmeet their rights and obligations.\nMembers of the public can participate in the development of policy and the exercise of our functions by working with employer, industry and union representatives.\nFurther information about our corporate structure and functio\n Source: `pages/announcements-index.html`\n- vention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.\nWe are a statutory authority set up under the\nReturn to Work Corporation of South Australia Act 1994\nto administer the\nReturn to Work Act 2014\n. We have a\nBoard of Directors\nappointed by the Governor of South Australia, and are subject to the direction of the Minister for Industrial Relations, the Hon Kyam Maher MLC.\nWas this information helpful? Your feedback helps us to improve this website.\nYes\nS\n Source: `pages/leadership.html`\n- ecover from injury\nremain at, or return to work following an injury (including after retraining, if required)\nbe restored to the community when return to work is not possible.\nOur regulation of the Return to Work scheme ensures that all parties subject to the\nReturn to Work Act 2014\nmeet their rights and obligations.\nMembers of the public can participate in the development of policy and the exercise of our functions by working with employer, industry and union representatives.\nFurther information about our corporate structure and functio\n Source: `pages/media-releases-index__04.html`\n- tatutory authority set up under the Return to Work Corporation of South Australia Act 1994.\nDomiciled in Australia, RTWSA provides insurance protection for South Australian employers and their workers in\nthe event of work-related injury. RTWSA administers the Return to Work Act 2014 (the Act).\nFor financial reporting purposes four separate funds are recognised as comprising RTWSA:\n• Compensation Fund\n• Statutory Reserve Fund\n• Insurance Assistance Fund\n• Mining and Quarrying Industries Fund\nCompensation Fund\nThe Compensation Fund was est\n Source: `annual-reports/2020-21.pages.jsonl`\n- erve Fund\n• Insurance Assistance Fund\n• Mining and Quarrying Industries Fund\nCompensation Fund\nThe Compensation Fund was established on 30 September 1987 under Section 64 of the repealed Workers\nRehabilitation and Compensation Act 1986 and continues under the Return to Work Act 2014. Workers injured at\nwork are supported and assisted in returning to work through the payment of income support, medical and other\ntreatment costs.\nStatutory Reserve Fund\nThe Statutory Reserve Fund was established under the repealed Workers Compensation Act 19\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Public Finance and Audit Act 1987\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 24\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+Finance+and+Audit+Act+1987\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- to Work Corporation\nof South Australia in managing the Return to Work scheme\nwhich became fully operable on 1 July 2015. The report\nmeets our obligations under the PC Circular 013 – Annual\nReporting Requirements and the financial reporting\nrequirements of the Public Finance and Audit Act 1987.\nWhere can I find out more?\nYou can learn more about ReturnToWorkSA and the\nReturn to Work scheme online, where this\nreport and previous annual reports are available\nto download at www.rtwsa.com.\nABOUT THIS REPORT 3\n\n[page 4]\n\n[page 5]\nCONTENTS\n3 About this r\n Source: `annual-reports/2020-21.pages.jsonl`\n- - 30 June 2021\nFinancial statements\nStatement of Comprehensive Income 2\nStatement of Financial Position 3\nStatement of Changes in Equity 4\nStatement of Cash Flows 5\nNotes to and forming part of the financial statements 6\nCertificate under section 23(2) of the Public Finance and Audit Act 1987 45\n1\n62 ANNUAL REPORT 2020 –21\n\n[page 63]\nReturnToWorkSA\nStatement of Comprehensive Income\nFor the year ended 30 June 2021\n2021 2020\nNotes $'000 $'000\nPremium revenue 8(a) 533,365 518,811\nCost of claims 9 (1,235,128) (711,529)\nClaims management fees (66,108)\n Source: `annual-reports/2020-21.pages.jsonl`\n- Health and Safety Committee for the purposes\nreferred to in schedule 2 of the Work Health and Safety Act 2012.\nNote 2 Statement of compliance\nThese financial statements are general purpose financial statements prepared in compliance with:\n• section 23 of the Public Finance and Audit Act 1987;\n• Treasurer's Instructions and Accounting Policy Statements issued by the Treasurer under the Public\nFinance and Audit Act 1987; and\n• relevant Australian Accounting Standards.\n8\nFINANCIAL STATEMENTS 69\n\n[page 70]\nReturnToWorkSA\nNotes to and forming part of\n Source: `annual-reports/2020-21.pages.jsonl`\n- of compliance\nThese financial statements are general purpose financial statements prepared in compliance with:\n• section 23 of the Public Finance and Audit Act 1987;\n• Treasurer's Instructions and Accounting Policy Statements issued by the Treasurer under the Public\nFinance and Audit Act 1987; and\n• relevant Australian Accounting Standards.\n8\nFINANCIAL STATEMENTS 69\n\n[page 70]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nNote 3 Basis of preparation\nThe financial statements have been prepared based on a twelve m\n Source: `annual-reports/2020-21.pages.jsonl`\n- to Work Corporation\nof South Australia in managing the Return to Work scheme\nwhich became fully operable on 1 July 2015. The report\nmeets our obligations under the PC Circular 013 – Annual\nReporting Requirements and the financial reporting\nrequirements of the Public Finance and Audit Act 1987.\nWhere can I find out more?\nYou can learn more about ReturnToWorkSA and the\nReturn to Work scheme online, where this report\nand previous annual reports are available\nto download at www.rtwsa.com.\nABOUT THIS REPORT 3\n\n[page 4]\n\n[page 5]\nCONTENTS\n3 About this r\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Return to Work Corporation of South Australia Act 1994\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 13\n**Register search**: https://www.legislation.sa.gov.au/search?query=Return+to+Work+Corporation+of+South+Australia+Act+1994\n\n**Sources**:\n- `pages/leadership.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.\nWe are a statutory authority set up under the\nReturn to Work Corporation of South Australia Act 1994\nto administer the\nReturn to Work Act 2014\n. We have a\nBoard of Directors\nappointed by the Governor of South Australia, and are subject to the direction of the Minister for Industrial Relations, the Hon Kyam Maher MLC.\nWas this information helpful? Your feedba\n Source: `pages/leadership.html`\n- o and forming part of the financial statements\n30 June 2021\nNote 1 Reporting entity and objectives\nReturnToWorkSA (RTWSA), the principal trading name of the Return to Work Corporation of South Australia is a\nnot-for-profit statutory authority set up under the Return to Work Corporation of South Australia Act 1994.\nDomiciled in Australia, RTWSA provides insurance protection for South Australian employers and their workers in\nthe event of work-related injury. RTWSA administers the Return to Work Act 2014 (the Act).\nFor financial reporting purposes four separate funds ar\n Source: `annual-reports/2020-21.pages.jsonl`\n- rges paid/payable for lease liabilities 78 132\nFinance costs expensed 78 132\nNote 16 Taxation\nIn accordance with Treasurer’s Instruction 22 Tax Equivalent Payments, effective 1 July 2015, RTWSA is\nrequired to pay to the SA Government an income tax equivalent. The Return to Work Corporation of South\nAustralia Act 1994 restricts the application of tax equivalents to financial years in which RTWSA has achieved a\nfunding level of at least 100% (with its outstanding claims liabilities at a 75% probability of sufficiency) and it has\nachieved a profit from insurance operations.\n Source: `annual-reports/2020-21.pages.jsonl`\n- 0 June 2022\nNotes to and forming part of the financial statements\nReporting entity and objectives\nReturnToWorkSA (RTWSA), the principal trading name of the Return to Work Corporation of South Australia, is a\nnot-for-profit statutory authority set up under the Return to Work Corporation of South Australia Act 1994.\nDomiciled in Australia, RTWSA provides insurance protection for South Australian employers and their workers in\nthe event of work-related injury. RTWSA administers the Return to Work Act 2014 (the Act).\nFor financial reporting purposes four separate funds ar\n Source: `annual-reports/2021-22.pages.jsonl`\n- est and finance charges paid/payable for lease liabilities 24 78\nFinance costs 24 78\nTaxation\nIn accordance with Treasurer’s Instruction 22 Tax Equivalent Payments, effective 1 July 2015, RTWSA is required to pay\nto the SA Government an income tax equivalent. The Return to Work Corporation of South Australia Act 1994 restricts\nthe application of tax equivalents to financial years in which RTWSA has achieved a funding level of at least 100% (with\nits outstanding claims liabilities at a 75% probability of sufficiency) and it has achieved a profit from insurance operations.\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Parliamentary Remuneration Act 1990\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 10\n**Register search**: https://www.legislation.sa.gov.au/search?query=Parliamentary+Remuneration+Act+1990\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- l include the Minister, Board members, the Chief Executive Officer and\nmembers of the Executive Team. The compensation disclosed in this note excludes salaries and other benefits\nthe Minister receives. The Minister’s remuneration and allowances are set by the Parliamentary Remuneration\nAct 1990 and the Remuneration Tribunal of SA respectively and are payable from the Consolidated Account\nunder section 6 the Parliamentary Remuneration Act 1990.\n2021 2020\n$'000 $'000\nCompensation\nSalaries and other short-term employee benefits 2,421 2,372\nPost-employm\n Source: `annual-reports/2020-21.pages.jsonl`\n- salaries and other benefits\nthe Minister receives. The Minister’s remuneration and allowances are set by the Parliamentary Remuneration\nAct 1990 and the Remuneration Tribunal of SA respectively and are payable from the Consolidated Account\nunder section 6 the Parliamentary Remuneration Act 1990.\n2021 2020\n$'000 $'000\nCompensation\nSalaries and other short-term employee benefits 2,421 2,372\nPost-employment benefits 230 217\nTotal 2,651 2,589\n(b) Remuneration of Employees\n2021 2020\nNo. No.\nThe number of employees whose remuneration received or receivabl\n Source: `annual-reports/2020-21.pages.jsonl`\n- l include the Minister, Board members, the Chief Executive Officer and members of the\nExecutive Team. The compensation disclosed in this note excludes salaries and other benefits the Minister receives. The\nMinister’s remuneration and allowances are set by the Parliamentary Remuneration Act 1990 and the Remuneration\nTribunal of SA respectively and are payable from the Consolidated Account under section 6 the Parliamentary\nRemuneration Act 1990.\n2022 2021\n$'000 $'000\nCompensation\nSalaries and other short-term employee benefits 2,325 2,421\nPost-employm\n Source: `annual-reports/2021-22.pages.jsonl`\n- salaries and other benefits the Minister receives. The\nMinister’s remuneration and allowances are set by the Parliamentary Remuneration Act 1990 and the Remuneration\nTribunal of SA respectively and are payable from the Consolidated Account under section 6 the Parliamentary\nRemuneration Act 1990.\n2022 2021\n$'000 $'000\nCompensation\nSalaries and other short-term employee benefits 2,325 2,421\nPost-employment benefits 221 230\nTotal 2,546 2,651\n(b) Remuneration of Employees\n2022 2021\nNo. No.\nThe number of employees whose remuneration received or receivabl\n Source: `annual-reports/2021-22.pages.jsonl`\n- l include the Minister, Board members, the Chief Executive Officer and members of\nthe Executive Team. The compensation disclosed in this note excludes salaries and other benefits the Minister receives.\nThe Minister’s remuneration and allowances are set by the Parliamentary Remuneration Act 1990 and the Remuneration\nTribunal of SA respectively and are payable from the Consolidated Account under section 6 the Parliamentary\nRemuneration Act 1990.\n2023 2022\n$'000 $'000\nCompensation\nSalaries and other short-term employee benefits 2,818 2,325\nPost-employm\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Workers Compensation Act 1971\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 10\n**Register search**: https://www.legislation.sa.gov.au/search?query=Workers+Compensation+Act+1971\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- the Return to Work Act 2014. Workers injured at\nwork are supported and assisted in returning to work through the payment of income support, medical and other\ntreatment costs.\nStatutory Reserve Fund\nThe Statutory Reserve Fund was established under the repealed Workers Compensation Act 1971 and came into\noperation in 1980 against which claims relating to workers compensation could be made in the event of the\ninsolvency of an insurance company or the insolvency of an uninsured employer.\nThe Compensation Fund is required to meet any liability aris\n Source: `annual-reports/2020-21.pages.jsonl`\n- uninsured employer.\nThe Compensation Fund is required to meet any liability arising from a shortfall of the Statutory Reserve Fund.\nInsurance Assistance Fund\nThe Insurance Assistance Fund exists to support policies issued under Section 118(g) of the repealed Workers\nCompensation Act 1971. These policies provided assistance to employers who were unable to obtain satisfactory\nworkers compensation insurance under the repealed act at a determined premium.\nThe Statutory Reserve Fund is required to meet any liability arising from a shortfall of the\n Source: `annual-reports/2020-21.pages.jsonl`\n- the Return to Work Act 2014. Workers injured at work\nare supported and assisted in returning to work through the payment of income support, medical and other treatment\ncosts.\nStatutory Reserve Fund\nThe Statutory Reserve Fund was established under the repealed Workers Compensation Act 1971 and it came into\noperation in 1980 against which claims relating to workers compensation could be made in the event of the insolvency of\nan insurance company or the insolvency of an uninsured employer. The Compensation Fund is required to meet any\nliability a\n Source: `annual-reports/2021-22.pages.jsonl`\n- uninsured employer. The Compensation Fund is required to meet any\nliability arising from a shortfall of the Statutory Reserve Fund.\nInsurance Assistance Fund\nThe Insurance Assistance Fund exists to support policies issued under Section 118(g) of the repealed Workers\nCompensation Act 1971. These policies provided assistance to employers who were unable to obtain satisfactory\nworkers compensation insurance under the repealed Act at a determined premium. The Statutory Reserve Fund is\nrequired to meet any liability arising from a shortfall of the\n Source: `annual-reports/2021-22.pages.jsonl`\n- turn to Work Act 2014. Workers injured at work\nare supported and assisted in returning to work through the payment of income support, medical and other treatment\ncosts.\nStatutory Reserve Fund (SRF)\nThe Statutory Reserve Fund was established under the repealed Workers Compensation Act 1971 and it came into\noperation in 1980 against which claims relating to workers compensation could be made in the event of the insolvency of\nan insurance company or the insolvency of an uninsured employer. The Compensation Fund is required to meet any\nliability a\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Workers Rehabilitation and Compensation Act 1986\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 9\n**Register search**: https://www.legislation.sa.gov.au/search?query=Workers+Rehabilitation+and+Compensation+Act+1986\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- s are recognised as comprising RTWSA:\n• Compensation Fund\n• Statutory Reserve Fund\n• Insurance Assistance Fund\n• Mining and Quarrying Industries Fund\nCompensation Fund\nThe Compensation Fund was established on 30 September 1987 under Section 64 of the repealed Workers\nRehabilitation and Compensation Act 1986 and continues under the Return to Work Act 2014. Workers injured at\nwork are supported and assisted in returning to work through the payment of income support, medical and other\ntreatment costs.\nStatutory Reserve Fund\nThe Statutory Reserve Fund was establishe\n Source: `annual-reports/2020-21.pages.jsonl`\n- s are recognised as comprising RTWSA:\n• Compensation Fund\n• Statutory Reserve Fund\n• Insurance Assistance Fund\n• Mining and Quarrying Industries Fund\nCompensation Fund\nThe Compensation Fund was established on 30 September 1987 under Section 64 of the repealed Workers\nRehabilitation and Compensation Act 1986 and continues under the Return to Work Act 2014. Workers injured at work\nare supported and assisted in returning to work through the payment of income support, medical and other treatment\ncosts.\nStatutory Reserve Fund\nThe Statutory Reserve Fund was establishe\n Source: `annual-reports/2021-22.pages.jsonl`\n- kers compensation insurance under the repealed Act at a determined premium. The Statutory Reserve Fund is\nrequired to meet any liability arising from a shortfall of the Insurance Assistance Fund.\nMining and Quarrying Industries Fund\nAmendments to the repealed Workers Rehabilitation and Compensation Act 1986 provided for the establishment of the\nMining and Quarrying Industries Fund to replace the Silicosis Fund. Funds standing to the credit of the Silicosis Fund\nwere transferred to RTWSA and credited to a special account entitled ‘Mining and Quarrying Industries\n Source: `annual-reports/2021-22.pages.jsonl`\n- s are recognised as comprising RTWSA:\n• Compensation Fund\n• Statutory Reserve Fund\n• Insurance Assistance Fund\n• Mining and Quarrying Industries Fund\nCompensation Fund\nThe Compensation Fund was established on 30 September 1987 under section 64 of the repealed Workers\nRehabilitation and Compensation Act 1986 and continues under the Return to Work Act 2014. Workers injured at work\nare supported and assisted in returning to work through the payment of income support, medical and other treatment\ncosts.\nStatutory Reserve Fund (SRF)\nThe Statutory Reserve Fund was esta\n Source: `annual-reports/2022-23.pages.jsonl`\n- kers compensation insurance under the repealed Act at a determined premium. The Statutory Reserve Fund is\nrequired to meet any liability arising from a shortfall of the Insurance Assistance Fund.\nMining and Quarrying Industries Fund\nAmendments to the repealed Workers Rehabilitation and Compensation Act 1986 provided for the establishment of the\nMining and Quarrying Industries Fund to replace the Silicosis Fund. Funds standing to the credit of the Silicosis Fund\nwere transferred to RTWSA and credited to a special account entitled ‘Mining and Quarrying Industries\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Work Health and Safety Act 2012\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 8\n**Register search**: https://www.legislation.sa.gov.au/search?query=Work+Health+and+Safety+Act+2012\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/Self-Insured-Work-Health-and-Safety-Standards-Guidance-Notes-Final-Draft-Nov-202.pages.jsonl`\n\n**Evidence contexts**:\n- into two parts:\nPart A - to satisfy liabilities under the Silicosis Scheme established under the repealed Act; and,\nPart B - to be available to the Mining and Quarrying Occupational Health and Safety Committee for the purposes\nreferred to in schedule 2 of the Work Health and Safety Act 2012.\nNote 2 Statement of compliance\nThese financial statements are general purpose financial statements prepared in compliance with:\n• section 23 of the Public Finance and Audit Act 1987;\n• Treasurer's Instructions and Accounting Policy Statements issued by the T\n Source: `annual-reports/2020-21.pages.jsonl`\n- into two parts:\nPart A - to satisfy liabilities under the Silicosis Scheme established under the repealed Act; and,\nPart B - to be available to the Mining and Quarrying Occupational Health and Safety Committee for the purposes referred\nto in schedule 2 of the Work Health and Safety Act 2012.\nStatement of compliance\nThese financial statements are general purpose financial statements prepared in compliance with:\n• section 23 of the Public Finance and Audit Act 1987;\n• Treasurer's Instructions and Accounting Policy Statements issued by the Treasure\n Source: `annual-reports/2021-22.pages.jsonl`\n- into two parts:\nPart A - to satisfy liabilities under the Silicosis Scheme established under the repealed Act; and,\nPart B - to be available to the Mining and Quarrying Occupational Health and Safety Committee for the purposes referred\nto in schedule 2 of the Work Health and Safety Act 2012.\nStatement of compliance\nThese financial statements are general purpose financial statements prepared in compliance with:\n• section 23 of the Public Finance and Audit Act 1987;\n• Treasurer's Instructions and Accounting Policy Statements issued by the Treasure\n Source: `annual-reports/2022-23.pages.jsonl`\n- into two parts:\nPart A - to satisfy liabilities under the Silicosis Scheme established under the repealed Act; and,\nPart B - to be available to the Mining and Quarrying Occupational Health and Safety Committee for the purposes referred\nto in schedule 2 of the Work Health and Safety Act 2012.\nStatement of compliance\nThese financial statements are general purpose financial statements prepared in compliance with:\n• section 23 of the Public Finance and Audit Act 1987;\n• Treasurer's Instructions and Accounting Policy Statements issued by the Treasure\n Source: `annual-reports/2023-24.pages.jsonl`\n- n the breakdown of executive\nimpairment of 30% or more under the Act (Part 2 Division 5). gender, salary and tenure by agency.\nWork health and safety Current year Past year\nregulations 2024-25 2023–24 ReturnToWorkSA\nNumber of notifiable incidents performance\n(Work Health and Safety Act 2012 Nil Nil\nmanagement and\nPart 3)\ndevelopment systems\nNumber of provisional improvement\nand prohibition notices (Work Health 92% of employees have had a performance\nNil Nil\nand Safety Act 2012 sections 90, 191\nreview in the last 12 months.\nand 195)\nCurrent year\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Public Sector Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+Sector+Act+2009\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- page 58]\n58 ANNUAL REPORT 2020 –21\n\n[page 59]\nAdministrative matters Public Interest Disclosure Act\nWe maintain three responsible officers for the purpose\nAccess to information\nof administering the Public Interest Disclosure Act 2018\n(PID) under Part 3 of the Public Sector Act 2009.\nIn 2020–21, access to information held by us was\nIn 2020–21, there were no instances of disclosure\nobtained under section 180 of the Act and the\nof public interest information to a responsible\nFreedom of Information Act 1991 (FOI Act).\nReturnToWorkSA officer\n Source: `annual-reports/2020-21.pages.jsonl`\n- ation claim (and/\nor their representatives) in South Australia has a We maintain three responsible officers for the purpose\nright to access information relevant to their claim. of administering the Public Interest Disclosure Act 2018\n(PID) under Part 3 of the Public Sector Act 2009.\nThe FOI Act gives any person a right of access\nto documents held by state government In 2021–22, there were no instances of disclosure\nagencies, including ReturnToWorkSA. of public interest information to a responsible\nReturnToWorkSA officer under the PID.\nI\n Source: `annual-reports/2021-22.pages.jsonl`\n- t 1991 (FOI Act), a We maintain three responsible officers for the purpose\nperson has the right to access documents held by state of administering the Public Interest Disclosure Act 2018\ngovernment agencies, including ReturnToWorkSA. (PID) under Part 3 of the Public Sector Act 2009.\nIn 2022–23, 1,473 applications were received for In 2022–23, there were no instances of disclosure\naccess to information. Of these, 1,331 (89%) were of public interest information to a responsible\nlodged under section 180 of the Act (compared ReturnToWorkSA\n Source: `annual-reports/2022-23.pages.jsonl`\n- 023-24\nIn this report, references to ReturnToWorkSA refer to\nactivities undertaken by the Return to Work Corporation of\nSouth Australia in managing the Return to Work scheme\nwhich became fully operable on 1 July 2015. The report\nmeets our obligations with the Public Sector Act 2009 and\nthe Return to Work Corporation of South Australia Act 1994,\nand the financial reporting requirements of the Public\nFinance and Audit Act 1987.\nWhere can I find out more?\nYou can learn more about ReturnToWorkSA and the\nReturn to Work scheme online, where t\n Source: `annual-reports/2023-24.pages.jsonl`\n- Administrative matters Public Interest Disclosure Act\nWe maintain three responsible officers for the purpose\nAccess to information\nof administering the Public Interest Disclosure Act 2018\nUnder section 180 of the Act, a person with a (PID) under Part 3 of the Public Sector Act 2009.\nworkers compensation claim in South Australia\nIn 2023-24, there were no instances of disclosure\n(and/or their representative) has a right to\nof public interest information to a responsible\naccess information relevant to their claim.\nReturnToWorkSA officer un\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Act and the Return to Work Corporation Act 1994\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.sa.gov.au/search?query=Act+and+the+Return+to+Work+Corporation+Act+1994\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- lian\nemployers. ReturnToWorkSA collects a premium from\nmore than 54,000 South Australian businesses to\ncover their work injury insurance needs. Employers’\npremiums are a percentage of the remuneration\npaid to their workforce. The objects and provisions\nof the Act and the Return to Work Corporation Act\n1994 are clear about ReturnToWorkSA’s role as the\nadministrator of the Scheme being required to:\n• “ensure that employers costs are contained\nwithin reasonable limits so that the impact of\nwork injury on South Australian businesses\nis minimised” (s 3(2)(b) of the\n Source: `annual-reports/2020-21.pages.jsonl`\n- lian\nemployers. ReturnToWorkSA collects a premium from\nmore than 56,000 South Australian businesses to\ncover their work injury insurance needs. Employers’\npremiums are a percentage of the remuneration\npaid to their workforce. The objects and provisions\nof the Act and the Return to Work Corporation Act\n1994 are clear about ReturnToWorkSA’s role as the\nadministrator of the Scheme being required to:\n• “ensure that employers costs are contained within\nreasonable limits so that the impact of work injury on\nSouth Australian businesses is minimised” (s 3(2)(b)\nof the\n Source: `annual-reports/2021-22.pages.jsonl`\n- lian\nemployers. ReturnToWorkSA collects a premium from\nmore than 60,000 South Australian businesses to cover\ntheir work injury insurance needs. Employers’ premiums\nare a percentage of the remuneration paid to their\nworkforce. The objects and provisions of the Act and\nthe Return to Work Corporation Act 1994 are clear about\nReturnToWorkSA’s role as the administrator of the Scheme:\n• “ensure that employers costs are contained\nwithin reasonable limits so that the impact of\nwork injury on South Australian businesses\nis minimised” (s 3(2)(b) of the Act)\n• “…seek to a\n Source: `annual-reports/2022-23.pages.jsonl`\n- lian\nemployers. ReturnToWorkSA collects a premium from\nmore than 60,000 South Australian businesses to cover\ntheir work injury insurance needs. Employers’ premiums\nare a percentage of the remuneration paid to their\nworkforce. The objects and provisions of the Act and\nthe Return to Work Corporation Act 1994 are clear about\nReturnToWorkSA’s role as the administrator of the Scheme:\n• “ensure that employers costs are contained within\nreasonable limits so that the impact of work injury\non South Australian businesses is minimised”\n• “…seek to achieve an average premi\n Source: `annual-reports/2023-24.pages.jsonl`\n- PROVIDING A RESPONSIVE\nAND AFFORDABLE SCHEME\nTo provide a responsive and affordable work injury\ninsurance scheme for South Australia that balances\nthe interests of employers and injured workers.\nPremium management\nIn 2024-25: The objects and provisions of the Act and the Return to\nWork Corporation Act 1994 are clear about\n• $865 million in insurance premium revenue was\nReturnToWorkSA’s role as the administrator of the\ncollected from more than 63,000 employers\nScheme:\n• 6,701 businesses ceased registration during the year\nwhilst 7,794 new business registrations\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Work (Scheme Sustainability) Amendment Act 2022\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.sa.gov.au/search?query=Work+%28Scheme+Sustainability%29+Amendment+Act+2022\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- experience including the cost of claims.\nThe valuation of the outstanding claims liability is strongly dependent on the assumptions adopted in relation to the\nduration of the long-term claims for seriously injured workers.\nOn 28 July 2022 the Return to Work (Scheme Sustainability) Amendment Act 2022 was proclaimed. The Amendment\nAct:\n• codifies the approach to combining injuries\n• increases the threshold for accessing serious injury benefits from 30% to 35% WPI for physical injury claims\n• allows serious injury claimants to elect to receive a section 56\n Source: `annual-reports/2021-22.pages.jsonl`\n- of money\nusing risk free discount rates, they include allowance for future expenses incurred in the management of the\noutstanding claims and they are net of expected recoveries.\nOur estimate includes allowances for the expected impacts of the Return to Work (Scheme Sustainability)\nAmendment Act 2022 (‘the reforms’). The reforms codified the ability to ‘combine injuries’ for impairment\nassessments, in conjunction with other changes intended to mitigate the financial impacts of combining injuries.\nWe have also provided a recommended provision for outstandi\n Source: `annual-reports/2021-22.pages.jsonl`\n- experience including the cost of claims.\nThe valuation of the outstanding claims liability is strongly dependent on the assumptions adopted in relation to the\nduration of the long-term claims for seriously injured workers.\nOn 28 July 2022 the Return to Work (Scheme Sustainability) Amendment Act 2022 was proclaimed. The Amendment\nAct:\n• codified the approach to combining injuries\n• increased the threshold for accessing serious injury benefits from 30% to 35% WPI for physical injury claims\n• allows serious injury claimants to elect to receive a section 56\n Source: `annual-reports/2022-23.pages.jsonl`\n- experience including the cost of claims.\nThe valuation of the outstanding claims liability is strongly dependent on the assumptions adopted in relation to the\nduration of the long-term claims for seriously injured workers.\nOn 28 July 2022 the Return to Work (Scheme Sustainability) Amendment Act 2022 was proclaimed. The Amendment\nAct:\n• codified the approach to combining injuries\n• increased the threshold for accessing serious injury benefits from 30% to 35% WPI for physical injury claims\n• allows serious injury claimants to elect to receive a section 56\n Source: `annual-reports/2023-24.pages.jsonl`\n- experience including the cost of claims.\nThe valuation of the outstanding claims liability is strongly dependent on the assumptions adopted in relation to the\nduration of the long-term claims for seriously injured workers.\nOn 28 July 2022 the Return to Work (Scheme Sustainability) Amendment Act 2022 was proclaimed. The Amendment\nAct:\n• codified the approach to combining injuries\n• increased the threshold for accessing serious injury benefits from 30% to 35% WPI for physical injury claims\n• allows serious injury claimants to elect to receive a section 56\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Freedom of Information Act 1991\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.sa.gov.au/search?query=Freedom+of+Information+Act+1991\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `other-pdfs/Freedom-of-information-FOI-application-for-access-form.pages.jsonl`\n\n**Evidence contexts**:\n- closure Act 2018\n(PID) under Part 3 of the Public Sector Act 2009.\nIn 2020–21, access to information held by us was\nIn 2020–21, there were no instances of disclosure\nobtained under section 180 of the Act and the\nof public interest information to a responsible\nFreedom of Information Act 1991 (FOI Act).\nReturnToWorkSA officer under the PID.\nAny person with a workers compensation claim (and/\nor their representatives) in South Australia has a Contractual arrangements\nright to access information relevant to their claim.\nInformation regarding ReturnTo\n Source: `annual-reports/2020-21.pages.jsonl`\n- here were four\nAccess to information external reviews lodged in 2021–22.\nIn 2021–22, access to information held by ReturnToWorkSA Further information about freedom of information\nwas obtained under section 180 of the Act and can be found at www.rtwsa.com.\nthe Freedom of Information Act 1991 (FOI Act).\nPublic Interest Disclosure Act\nAny person with a workers compensation claim (and/\nor their representatives) in South Australia has a We maintain three responsible officers for the purpose\nright to access information relevant to their claim. of admi\n Source: `annual-reports/2021-22.pages.jsonl`\n- is being requested by a third party).\nName(s)\nAddress\nPostcode\nDate of birth (of claimant) / / Contact phone number\nEmail address\nClaim number(s)\nEmployer name (if applicable)\nPlease indicate the records/documentation that you require\nNote: Section 26 of the Freedom of Information Act 1991 (SA) requires ReturnToWorkSA to consult directly with the person that the information\nrelates to before any information can be released.\n\n[page 2]\nFreedom of information – Application for access\nOther\nPlease provide details of the information /documentation y\n Source: `other-pdfs/Freedom-of-information-FOI-application-for-access-form.pages.jsonl`\n- 2]\nFreedom of information – Application for access\nOther\nPlease provide details of the information /documentation you require:\nPlease note that information can only be provided if held by ReturnToWorkSA or our claims agents.\nFees and charges applicable under Freedom of Information Act 1991\nThe 2025/26 applicable fee is $43.30. Please refer to our fees and charges on our website (www.rtwsa.com) for further\ninformation. You may be entitled to access your own information free of charge under section 180 of the Return to Work Act 2014\n(I SaAm). a c\n Source: `other-pdfs/Freedom-of-information-FOI-application-for-access-form.pages.jsonl`\n\n### Public Interest Disclosure Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+Interest+Disclosure+Act+2018\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- y June\n2020 2021\nCORPORATE GOVERNANCE AND ADMINISTRATION 57\n\n[page 58]\n58 ANNUAL REPORT 2020 –21\n\n[page 59]\nAdministrative matters Public Interest Disclosure Act\nWe maintain three responsible officers for the purpose\nAccess to information\nof administering the Public Interest Disclosure Act 2018\n(PID) under Part 3 of the Public Sector Act 2009.\nIn 2020–21, access to information held by us was\nIn 2020–21, there were no instances of disclosure\nobtained under section 180 of the Act and the\nof public interest information to a responsible\nFreedom of Infor\n Source: `annual-reports/2020-21.pages.jsonl`\n- blic Interest Disclosure Act\nAny person with a workers compensation claim (and/\nor their representatives) in South Australia has a We maintain three responsible officers for the purpose\nright to access information relevant to their claim. of administering the Public Interest Disclosure Act 2018\n(PID) under Part 3 of the Public Sector Act 2009.\nThe FOI Act gives any person a right of access\nto documents held by state government In 2021–22, there were no instances of disclosure\nagencies, including ReturnToWorkSA. of public interest information to a re\n Source: `annual-reports/2021-22.pages.jsonl`\n- ccess information relevant to their claim. Public Interest Disclosure Act\nUnder the Freedom of Information Act 1991 (FOI Act), a We maintain three responsible officers for the purpose\nperson has the right to access documents held by state of administering the Public Interest Disclosure Act 2018\ngovernment agencies, including ReturnToWorkSA. (PID) under Part 3 of the Public Sector Act 2009.\nIn 2022–23, 1,473 applications were received for In 2022–23, there were no instances of disclosure\naccess to information. Of these, 1,331 (89%) were of public int\n Source: `annual-reports/2022-23.pages.jsonl`\n- s, ensuring\nthe confidentiality and integrity of sensitive information.\n50 ANNUAL REPORT 2023–24\n\n[page 51]\nAdministrative matters Public Interest Disclosure Act\nWe maintain three responsible officers for the purpose\nAccess to information\nof administering the Public Interest Disclosure Act 2018\nUnder section 180 of the Act, a person with a (PID) under Part 3 of the Public Sector Act 2009.\nworkers compensation claim in South Australia\nIn 2023-24, there were no instances of disclosure\n(and/or their representative) has a right to\nof public interest inf\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Return to Work Corporation Act 1994\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.sa.gov.au/search?query=Return+to+Work+Corporation+Act+1994\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- is within the 80%\ntarget funding ratio range (90–120%) but will 30 June 30 June 30 June\n2019 2020 2021\nnot stay within the target range if the High Court\nchallenge to this decision is unsuccessful.\nOne of the primary functions of ReturnToWorkSA\nset out in the Return to Work Corporation Act\n1994 is to take all reasonable steps to ensure\nthe Scheme is fully funded on a fair basis. The\nSummerfield decision has had a material adverse\nimpact on ReturnToWorkSA’s capacity to keep\nthe Scheme fully funded while also seeking to\nkeep the premium affordable for\n Source: `annual-reports/2020-21.pages.jsonl`\n- ses\nis minimised” (s 3(2)(b) of the Act)\n• “…seek to achieve an average premium rate\nthat does not exceed 2%” (s 137(2) of the Act)\n• “…take all reasonable steps to ensure the\nScheme mentioned above (the Return to\nWork scheme) is fully funded.” (s12(e) of the\nReturn to Work Corporation Act 1994)\nGOAL TWO 43\n\n[page 44]\nThe average premium rate charged in 2020–21 was\nmuch less than 2% at 1.65%, and adjusting for the\nunintended consequence of the Summerfield decision\nimpact, the Scheme was fully funded at 106.3%. However\nwith the impact of the Summerfi\n Source: `annual-reports/2020-21.pages.jsonl`\n- ses is minimised” (s 3(2)(b)\nof the Act)\n• “…seek to achieve an average premium rate\nthat does not exceed 2%” (s 137(2) of the Act)\n• “…take all reasonable steps to ensure the Scheme\nmentioned above (the Return to Work scheme)\nis fully funded.” (s12(e) of the Return to Work\nCorporation Act 1994)\nThe average premium rate charged in 2021–22 was 1.70%.\nGOAL TWO 47\n\n[page 48]\nAbout the insurance premium system\nThe insurance premium system is designed to be\nsimple, easy to understand and promote a strong injury\nprevention and return to work focus in the\n Source: `annual-reports/2021-22.pages.jsonl`\n- ” (s 3(2)(b) of the Act)\n• “…seek to achieve an average premium rate\nthat does not exceed 2%” (s 137(2) of the Act)\n• “…take all reasonable steps to ensure the\nScheme mentioned above (the Return to Work\nscheme) is fully funded on a fair basis.” (s12(e)\nof the Return to Work Corporation Act 1994)\nThe average premium rate charged in 2022–23 was 1.80%.\nGOAL TWO 43\n\n[page 44]\nAbout the insurance premium system\nThe insurance premium system is designed to be\nsimple, easy to understand and promote a strong injury\nprevention and return to work focus in the\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Work Health and Safety Nil Nil Act 2012\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.sa.gov.au/search?query=Work+Health+and+Safety+Nil+Nil+Act+2012\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- breakdown of executive\nimpairment of 30% or more under the Act (Part 2 Division 5). gender, salary and tenure by agency.\nWork health and safety Current year Past year\nEnsuring an\nregulations 2020–21 2019–20\ninclusive\nNumber of notifiable incidents\nworkplace\n(Work Health and Safety Nil Nil\nAct 2012, Part 3)\nNumber of provisional improvement Culture of inclusion\nand prohibition notices (Work\nNil Nil In 2020, we introduced a broad\nHealth and Safety Act 2012\nSections 90, 191 and 195) Cultural Inclusion Program. The\nprogram brings together a raft of\ninitiat\n Source: `annual-reports/2020-21.pages.jsonl`\n- whole person information on the breakdown of executive\nimpairment of 30% or more under the Act (Part 2 Division 5). gender, salary and tenure by agency.\nWork health and safety Current year Past year\nregulations 2021–22 2020–21\nNumber of notifiable incidents\n(Work Health and Safety Nil Nil\nAct 2012 Part 3)\nNumber of provisional improvement\nand prohibition notices (Work\nNil Nil\nHealth and Safety Act 2012\nsections 90, 191 and 195)\nCurrent year Past year\nReturn to work costs**\n2021–22 2020–21\nTotal gross workers\n$169,409 $153,076\ncompensation expenditure\nI\n Source: `annual-reports/2021-22.pages.jsonl`\n- whole person information on the breakdown of executive\nimpairment of 30% or more under the Act (Part 2 Division 5). gender, salary and tenure by agency.\nWork health and safety Current year Past year\nregulations 2022–23 2021–22\nNumber of notifiable incidents\n(Work Health and Safety Nil Nil\nAct 2012 Part 3)\nNumber of provisional improvement\nand prohibition notices (Work\nNil Nil\nHealth and Safety Act 2012\nsections 90, 191 and 195)\nCurrent year Past year\nReturn to work costs**\n2022–23 2021–22\nTotal gross workers\n$193,967 $169,409\ncompensation expenditure (\n Source: `annual-reports/2022-23.pages.jsonl`\n- whole person information on the breakdown of executive\nimpairment of 30% or more under the Act (Part 2 Division 5). gender, salary and tenure by agency.\nWork health and safety Current year Past year\nregulations 2023–24 2022–23\nNumber of notifiable incidents\n(Work Health and Safety Nil Nil\nAct 2012 Part 3)\nNumber of provisional improvement\nand prohibition notices (Work\nNil Nil\nHealth and Safety Act 2012\nsections 90, 191 and 195)\nCurrent year Past year\nReturn to work costs**\n2023–24 2022–23\nTotal gross workers\n$135,989 $193,967\ncompensation expenditure (\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Return to Work Regulations 2015\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=Return+to+Work+Regulations+2015\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- periodic\nevaluation of the adequacy of WHS systems.\n48 ANNUAL REPORT 2022–23\n\n[page 49]\nIn 2022–23, ReturnToWorkSA commenced an extensive Financial and Schedule 3\nreview of several key aspects of the Program as requirements\nmentioned below.\nSchedule 3 of the Return to Work Regulations 2015 sets\nCrown Injury Management requirements for self-insured employers, including\nRegulation program the need for a self-insured employer to provide\nReturnToWorkSA with an audited copy of financial\nIn July 2022, a review of the Crown Injury Management\nstatement\n Source: `annual-reports/2022-23.pages.jsonl`\n- ough corrective action plans, which\nthe assigned Evaluator will monitor until resolution.\n40 ANNUAL REPORT 2023–24\n\n[page 41]\nSelf‑insured Program review Financial and Schedule 3 requirements\nIn 2023–24, ReturnToWorkSA continued an extensive Schedule 3 of the Return to Work Regulations 2015 sets\nreview of the program of work including: requirements for self-insured employers, including the\nneed for a self-insured employer to provide\nReturnToWorkSA with an audited copy of financial\nPrivate self-insured regulatory framework\nstatements, an actuaria\n Source: `annual-reports/2023-24.pages.jsonl`\n- for approving and monitoring the action plans\n409 new employer registrations. put in place to address the findings, until all issues are\neffectively remediated.\n40\n\n[page 41]\nSelf-insured Program review Financial and Schedule 3 requirements\nSchedule 3 of the Return to Work Regulations 2015 sets\nIn 2024-25, ReturnToWorkSA continued to progress the requirements for self-insured employers, including the\nextensive review and updates of the self-insured program need for a self-insured employer, to provide\nof work. ReturnToWorkSA with an audited copy\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Work (Permanent Impairment Assessment Costs) Amendment Regulations 2025\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=Work+%28Permanent+Impairment+Assessment+Costs%29+Amendment+Regulations+2025\n\n**Sources**:\n- `pages/media-releases-index.html`\n- `pages/media-releases-index__00.html`\n- `pages/news-latest.html`\n\n**Evidence contexts**:\n- to support SafeWork SA’s new safety campaign featuring\nStanley\n— a wise and well‑meaning traffic cone reminding workers and employers to stay safe at work.\nNew regulations: Costs associated with permanent impairment assessment\n27 Apr 2026\nThe\nReturn to Work (Permanent Impairment Assessment Costs) Amendment Regulations 2025\ncame into effect on 11 December 2025.\nReturnToWorkSA average premium rate for 2026-27 maintained\n21 Apr 2026\nThe ReturnToWorkSA Board has maintained the average premium rate (APR) for 2026-27 at 1.85%, which is the fourth consecutive year at this rate.\n1\n2\n3\n Source: `pages/media-releases-index.html`\n- to support SafeWork SA’s new safety campaign featuring\nStanley\n— a wise and well‑meaning traffic cone reminding workers and employers to stay safe at work.\nNew regulations: Costs associated with permanent impairment assessment\n27 Apr 2026\nThe\nReturn to Work (Permanent Impairment Assessment Costs) Amendment Regulations 2025\ncame into effect on 11 December 2025.\nReturnToWorkSA average premium rate for 2026-27 maintained\n21 Apr 2026\nThe ReturnToWorkSA Board has maintained the average premium rate (APR) for 2026-27 at 1.85%, which is the fourth consecutive year at this rate.\n1\n2\n3\n Source: `pages/media-releases-index__00.html`\n- to support SafeWork SA’s new safety campaign featuring\nStanley\n— a wise and well‑meaning traffic cone reminding workers and employers to stay safe at work.\nNew regulations: Costs associated with permanent impairment assessment\n27 Apr 2026\nThe\nReturn to Work (Permanent Impairment Assessment Costs) Amendment Regulations 2025\ncame into effect on 11 December 2025.\nReturnToWorkSA average premium rate for 2026-27 maintained\n21 Apr 2026\nThe ReturnToWorkSA Board has maintained the average premium rate (APR) for 2026-27 at 1.85%, which is the fourth consecutive year at this rate.\n1\n2\n3\n Source: `pages/news-latest.html`\n\n### Work Nil Nil Health and Safety Act 2012\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.sa.gov.au/search?query=Work+Nil+Nil+Health+and+Safety+Act+2012\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- ision 5). gender, salary and tenure by agency.\nWork health and safety Current year Past year\nregulations 2021–22 2020–21\nNumber of notifiable incidents\n(Work Health and Safety Nil Nil\nAct 2012 Part 3)\nNumber of provisional improvement\nand prohibition notices (Work\nNil Nil\nHealth and Safety Act 2012\nsections 90, 191 and 195)\nCurrent year Past year\nReturn to work costs**\n2021–22 2020–21\nTotal gross workers\n$169,409 $153,076\ncompensation expenditure\nIncome support payments\n$84,190 $125,850\n– gross\n**before third party recovery. Return to work costs are a r\n Source: `annual-reports/2021-22.pages.jsonl`\n- ision 5). gender, salary and tenure by agency.\nWork health and safety Current year Past year\nregulations 2022–23 2021–22\nNumber of notifiable incidents\n(Work Health and Safety Nil Nil\nAct 2012 Part 3)\nNumber of provisional improvement\nand prohibition notices (Work\nNil Nil\nHealth and Safety Act 2012\nsections 90, 191 and 195)\nCurrent year Past year\nReturn to work costs**\n2022–23 2021–22\nTotal gross workers\n$193,967 $169,409\ncompensation expenditure ($)\nIncome support payments\n$497 $84,190\n– gross ($)\n**before third party recovery. Return to work costs are\n Source: `annual-reports/2022-23.pages.jsonl`\n- ision 5). gender, salary and tenure by agency.\nWork health and safety Current year Past year\nregulations 2023–24 2022–23\nNumber of notifiable incidents\n(Work Health and Safety Nil Nil\nAct 2012 Part 3)\nNumber of provisional improvement\nand prohibition notices (Work\nNil Nil\nHealth and Safety Act 2012\nsections 90, 191 and 195)\nCurrent year Past year\nReturn to work costs**\n2023–24 2022–23\nTotal gross workers\n$135,989 $193,967\ncompensation expenditure ($)\nIncome support payments\n$2,100 $497\n– gross ($)\n**before third party recovery. Return to work costs are\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Health and Safety Act 2012\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=Health+and+Safety+Act+2012\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- ing an\nregulations 2020–21 2019–20\ninclusive\nNumber of notifiable incidents\nworkplace\n(Work Health and Safety Nil Nil\nAct 2012, Part 3)\nNumber of provisional improvement Culture of inclusion\nand prohibition notices (Work\nNil Nil In 2020, we introduced a broad\nHealth and Safety Act 2012\nSections 90, 191 and 195) Cultural Inclusion Program. The\nprogram brings together a raft of\ninitiatives aimed at respectfully\nCurrent year Past year acknowledging and celebrating the\nReturn to work costs**\n2020–21 2019–20 rich diversity of our workforce and\nc\n Source: `annual-reports/2020-21.pages.jsonl`\n- businesses to create thriving workplaces. In 2024-25, this support will further extend to include the\nShop, Distributive, and Allied Employees’ Association.\nWith the new psychosocial regulations under the Work\nThese enhancements aim to increase awareness and\nHealth and Safety Act 2012 coming into effect in 2023,\nunderstanding of the new psychosocial regulations.\nthe Service has focused on helping workplaces manage\nthe risks of psychological injuries and illnesses. In\nLow Intensity Mental Health\ncollaboration with SafeWork SA, the Service c\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Information (FOI) Act 1991\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=Information+%28FOI%29+Act+1991\n\n**Sources**:\n- `pages/announcements-index.html`\n- `pages/media-releases-index__04.html`\n\n**Evidence contexts**:\n- on guide\nFOI disclosure log\nApply for review of a decision\nComplaints\nPublic interest disclosure\nContact us\nMAQOHSC\nPRINT\nFreedom of information statement\nThis Information Statement has been prepared in accordance with section 9 of the\nFreedom of Information (FOI) Act 1991\n(the Act).\nStructure and functions\nReturnToWorkSA is responsible for providing work injury insurance and regulating the\nSouth Australian Return to Work scheme\n. The scheme supports workers who suffer injuries at work and provides early intervention in respect\n Source: `pages/announcements-index.html`\n- on guide\nFOI disclosure log\nApply for review of a decision\nComplaints\nPublic interest disclosure\nContact us\nMAQOHSC\nPRINT\nFreedom of information statement\nThis Information Statement has been prepared in accordance with section 9 of the\nFreedom of Information (FOI) Act 1991\n(the Act).\nStructure and functions\nReturnToWorkSA is responsible for providing work injury insurance and regulating the\nSouth Australian Return to Work scheme\n. The scheme supports workers who suffer injuries at work and provides early intervention in respect\n Source: `pages/media-releases-index__04.html`\n\n### Injuries) Amendment Act 2024\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Injuries%29+Amendment+Act+2024\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ds\nWe promoted compliance and equity through targeted\nWe supported the introduction of new protections premium auditing, recovering approximately $4.5\nunder the Return to Work (Employment and Progressive million in base premiums and registering 409 previously\nInjuries) Amendment Act 2024, effective from 1 unregistered employers.\nDecember 2024. We also delivered significant reforms • Committing to sustainability\nto permanent impairment assessments, with the We developed our first Sustainability Policy, guiding\nsuccessful passage of the Impairm\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Nil Nil and Safety Act 2012\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Nil+Nil+and+Safety+Act+2012\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- 023–24 ReturnToWorkSA\nNumber of notifiable incidents performance\n(Work Health and Safety Act 2012 Nil Nil\nmanagement and\nPart 3)\ndevelopment systems\nNumber of provisional improvement\nand prohibition notices (Work Health 92% of employees have had a performance\nNil Nil\nand Safety Act 2012 sections 90, 191\nreview in the last 12 months.\nand 195)\nCurrent year Past year\nReturn to work costs**\n2024-25 2023–24\nTotal gross workers compensation\n$149,138 $135,989\nexpenditure ($)\nIncome support payments\n$48,249 $2,100\n– gross ($)\n**before third party re\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### PID. Under the Freedom of Information Act 1991\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=PID.+Under+the+Freedom+of+Information+Act+1991\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- s compensation claim in South Australia\nIn 2023-24, there were no instances of disclosure\n(and/or their representative) has a right to\nof public interest information to a responsible\naccess information relevant to their claim.\nReturnToWorkSA officer under the PID.\nUnder the Freedom of Information Act 1991 (FOI Act), a\nContractual arrangements\nperson has the right to access documents held by state\ngovernment agencies, including ReturnToWorkSA.\nInformation regarding ReturnToWorkSA contracts can\nIn 2023-24, 1,714 applications were received for access be requested\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Public Interest Disclosure Act The Public Interest Disclosure Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Public+Interest+Disclosure+Act+The+Public+Interest+Disclosure+Act+2018\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- tected during the\nyear. Our Digital and Information team actively managed\nbusiness email compromises, critical vulnerabilities and\nattempted breaches, maintaining the confidentiality and\nintegrity of sensitive information.\n50\n\n[page 51]\nAdministrative matters Public Interest Disclosure Act\nThe Public Interest Disclosure Act 2018 (PID Act) ensures\nAccess to information\nthat proper procedures are in place for making and\nUnder section 180 of the Act, a person with a workers dealing with disclosures of certain information in the\ncompensation claim in South Aus\n\n_…truncated, open the .md file for the full content._", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "To empower and support South Australians impacted by work injury. [CP p.16]", "purposes_source_page": 16, "how_we_deliver": "We provide work injury insurance that protects more than 63,000 South Australian businesses and approximately 640,000 workers in the event of a work injury. As an insurer, we are funded by the premiums paid by employers and the investment returns achieved on invested funds. [AR p.12]", "how_we_deliver_source_page": 12, "government_priorities": [ { "text": "Support injured workers to realise the health and social benefits of work, or being restored to the community where return to work is not possible.", "source_page": 19 }, { "text": "Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.", "source_page": 35 } ], "outcomes": [ { "name": "Outcome 1: Supporting injured workers", "description": "Support injured workers to realise the health and social benefits of work or being restored to the community where return to work is not possible.", "key_activities": [ "claims management services for injured workers", "income support to cover lost wages", "the cost of reasonable medical expenses", "financial support in the form of lump sums", "financial support for access to a range of return to work services where required" ], "source_page": 19 }, { "name": "Outcome 2: Providing a responsive and affordable scheme", "description": "To provide a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.", "key_activities": [ "$865 million in insurance premium revenue was collected from more than 63,000 employers", "6,701 businesses ceased registration during the year whilst 7,794 new business registrations were received.", "The average premium rate charged in 2024-25 was 1.85%." ], "source_page": 35 } ], "values": [ "empowering", "supporting", "responsive", "affordable", "balanced" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Premium less Claim costs, claim agent and tribunal fees", "target": "27 GW (cumulative)", "source_page": 8 }, { "code": "CCE02", "measure": "Investment earnings (net)", "target": "CPI +2.5%", "source_page": 8 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Premium less Claim costs, claim agent and tribunal fees", "result": "Target met", "status": "Achieved", "source_page": 8 }, { "code": "CCE02", "measure": "Investment earnings (net)", "result": "9.0%", "status": "Achieved", "source_page": 8 } ], "_source_urls": { "annual_report_url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Officer Insurance\nstrategy for achievement of scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\n• Julia Oakley, Executive internal fraud\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Kerryn Hendy, Executive Leader is reviewed annually to ensure it\nTechnology Systems and Service continues to reflect current issues\nAs at 30 June 2021, the\n• Jas Rieck, Executive Leader impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nPeople and Communications to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\n• John O’Loughlin, Leader Internal auditing services are\n• Joanne Denley Legal Services provided by KPMG who report\n• Yvonne Sneddon to the ReturnToWorkSA Board\n• Nigel McBride Audit and Risk Committee.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Officer Insurance\nstrategy for achievement of scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\n• Julia Oakley, Executive internal fraud\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Kerryn Hendy, Executive Leader is reviewed annually to ensure it\nTechnology Systems and Service continues to reflect current issues\nAs at 30 June 2021, the\n• Jas Rieck, Executive Leader impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nPeople and Communications to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\n• John O’Loughlin, Leader Internal auditing services are\n• Joanne Denley Legal Services provided by KPMG who report\n• Yvonne Sneddon to the ReturnToWorkSA Board\n• Nigel McBride Audit and Risk Committee.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "2021 2020\nInflation rate\nasbestos claims 4.50% 4.17%\nnon-asbestos claims 2.50% 2.17%\nDiscount rate 1.87% 1.34%\nClaim handling expenses 8.50% 8.50%\nRisk margin\nreported claims 10.50% 10.50%\nIBNR claims 45.00% 45.00%\nThe significant assumptions underpinning the asbestos related disease IBNR are that the propensity to claim and\nthe basis for compensating claims remain similar to the current situation, specifically:\n• the number of diagnosed incidents of asbestos-related disease continues to develop in line with past\ntrends\n• the proportion of incidents compensated by the funds remains similar to current levels but with an\nallowance for an increase in the proportion of claims which revert to the SRF from uninsured and\ninsolvent employers\n• there are no additional failures of insurance companies.\n(e) Sensitivity to changes in key assumptions", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "2021 2020\nInflation rate\nasbestos claims 4.50% 4.17%\nnon-asbestos claims 2.50% 2.17%\nDiscount rate 1.87% 1.34%\nClaim handling expenses 8.50% 8.50%\nRisk margin\nreported claims 10.50% 10.50%\nIBNR claims 45.00% 45.00%\nThe significant assumptions underpinning the asbestos related disease IBNR are that the propensity to claim and\nthe basis for compensating claims remain similar to the current situation, specifically:\n• the number of diagnosed incidents of asbestos-related disease continues to develop in line with past\ntrends\n• the proportion of incidents compensated by the funds remains similar to current levels but with an\nallowance for an increase in the proportion of claims which revert to the SRF from uninsured and\ninsolvent employers\n• there are no additional failures of insurance companies.\n(e) Sensitivity to changes in key assumptions", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 85]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nNote 17 Employee benefits (continued)\n(c) Liability for employee benefits\n2021 2020\n$'000 $'000\nCurrent\nAccrued salaries and wages 703 643\nAnnual leave 2,420 2,218\nSkills and experience retention leave 65 63\nLong service leave 2,586 2,611\n5,774 5,535\nNon-current\nLong service leave 1,920 2,268\nTotal employee benefits 7,694 7,803\nEmployee benefits - wages, salaries, skills and experience retention leave, annual leave and long service leave\nEmployee benefits accrue as a result of services provided up to the reporting date that remain unpaid.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 85]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nNote 17 Employee benefits (continued)\n(c) Liability for employee benefits\n2021 2020\n$'000 $'000\nCurrent\nAccrued salaries and wages 703 643\nAnnual leave 2,420 2,218\nSkills and experience retention leave 65 63\nLong service leave 2,586 2,611\n5,774 5,535\nNon-current\nLong service leave 1,920 2,268\nTotal employee benefits 7,694 7,803\nEmployee benefits - wages, salaries, skills and experience retention leave, annual leave and long service leave\nEmployee benefits accrue as a result of services provided up to the reporting date that remain unpaid.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 17]\nIn 2024–25, ReturnToWorkSA completed the second year • Modernising service delivery with technology\nof its Strategic Plan 2023–28, delivering key achievements We introduced cloud-based technology for mobile\nacross service delivery, stakeholder engagement, and claims managers, enabling greater focus on person-\npolicy reform. centred service delivery.\n• Supporting Return to Work outcomes • Setting higher standards for self-insurers\nWe maintained strong return-to-work performance, Revised self-insurance Injury Management and Work\nhelping injured workers achieve timely and sustainable Health Safety Standards were implemented, ensuring\noutcomes. stronger compliance and improved outcomes.\n• Strengthening worker protections and impairment • Ensuring employer compliance\nassessment standards\nWe promoted compliance and equity through targeted", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 17]\nIn 2024–25, ReturnToWorkSA completed the second year • Modernising service delivery with technology\nof its Strategic Plan 2023–28, delivering key achievements We introduced cloud-based technology for mobile\nacross service delivery, stakeholder engagement, and claims managers, enabling greater focus on person-\npolicy reform. centred service delivery.\n• Supporting Return to Work outcomes • Setting higher standards for self-insurers\nWe maintained strong return-to-work performance, Revised self-insurance Injury Management and Work\nhelping injured workers achieve timely and sustainable Health Safety Standards were implemented, ensuring\noutcomes. stronger compliance and improved outcomes.\n• Strengthening worker protections and impairment • Ensuring employer compliance\nassessment standards\nWe promoted compliance and equity through targeted", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 59", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 59", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 59", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 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