{ "entity_id": "SA-SA-Water", "folder": "SA-Water", "name": "SA Water", "type": "State-Owned Corporation", "jurisdiction": "SA", "portfolio": "Water", "website": "https://www.sawater.com.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 10, "n_legislation": 0, "n_artifacts": 5, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "https://www.sawater.com.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report", "url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "period": "recent", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [ { "code": "KPI001", "measure": "Reduction in water leakage", "target": "5% reduction", "latest_result": "6% reduction", "status": "Partially achieved", "target_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf", "target_source_page": 15, "result_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "result_source_page": 20 }, { "code": "KPI002", "measure": "Customer satisfaction", "target": "90% satisfaction rate", "latest_result": "88% satisfaction rate", "status": "Substantially achieved", "target_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf", "target_source_page": 16, "result_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "result_source_page": 21 }, { "code": "KPI003", "measure": "Water recycling rate", "target": "70%", "latest_result": "65%", "status": "Partially achieved", "target_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf", "target_source_page": 17, "result_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "result_source_page": 22 } ], "document_alignment_terms": { "must_support": [], "watch_terms": [ "Reduction in water leakage", "Customer satisfaction", "Water recycling rate" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# SA Water — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| KPI001 | Reduction in water leakage | 5% reduction | [CP p.15](https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf#page=15) |\n| KPI002 | Customer satisfaction | 90% satisfaction rate | [CP p.16](https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf#page=16) |\n| KPI003 | Water recycling rate | 70% | [CP p.17](https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf#page=17) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| KPI001 | Reduction in water leakage | 6% reduction | Partially achieved | AR p.20 |\n| KPI002 | Customer satisfaction | 88% satisfaction rate | Substantially achieved | AR p.21 |\n| KPI003 | Water recycling rate | 65% | Partially achieved | AR p.22 |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# SA Water - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:58:16.007702+00:00\n**Entity ID**: SA-SA-Water\n**Entity type**: State-Owned Corporation\n**Jurisdiction**: SA\n**Portfolio**: Water\n**Website**: https://www.sawater.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 4 |\n| pages | 17 |\n\n## Executive Readout\n\n### Purpose\n\n- About us 5\nOur vision 7\nThe laws that apply 9\nOur Disability Access and Inclusion Plan 11\n1.\n Source: `other-pdfs/DAIP-2020-22_Easy-read-version.pdf (https://www.sawater.com.au/__data/assets/pdf_file/0009/610848/DAIP-2020-22_Easy-read-version.pdf)`\n- You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.\n Source: `pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)`\n- Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.\n Source: `pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)`\n- Prevent adjustments of font size after orientation changes in iOS.\n*/\nhtml {\nline-height: 1.15;\n-webkit-text-size-adjust: 100%;\n}\n/* Sections\n========================================================================== */\n/**\n* Remove the margin in all browsers.\n*/\nbody {\nmargin: 0;\n}\n/**\n* Render the `main` element consistently in IE.\n*/\nmain {\ndisplay: block;\n}\n/**\n* Correct the font size and margin on `h1` elements within `section` and\n* `article` contexts in Chrome, Firefox, and Safari.\n*/\nh1 {\nfont-size: 2em;\nmargin: 0.67em 0;\n}\n/* Grouping content\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n\n### Role and Functions\n\n- You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.\n Source: `pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)`\n- Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.\n Source: `pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)`\n- Prevent adjustments of font size after orientation changes in iOS.\n*/\nhtml {\nline-height: 1.15;\n-webkit-text-size-adjust: 100%;\n}\n/* Sections\n========================================================================== */\n/**\n* Remove the margin in all browsers.\n*/\nbody {\nmargin: 0;\n}\n/**\n* Render the `main` element consistently in IE.\n*/\nmain {\ndisplay: block;\n}\n/**\n* Correct the font size and margin on `h1` elements within `section` and\n* `article` contexts in Chrome, Firefox, and Safari.\n*/\nh1 {\nfont-size: 2em;\nmargin: 0.67em 0;\n}\n/* Grouping content\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Correct the odd `em` font sizing in all browsers.\n*/\ncode, kbd, samp {\nfont-family: monospace, monospace;\nfont-size: 1em;\n}\n/**\n* Add the correct font size in all browsers.\n*/\nsmall {\nfont-size: 80%;\n}\n/**\n* Prevent `sub` and `sup` elements from affecting the line height in\n* all browsers.\n*/\nsub, sup {\nfont-size: 75%;\nline-height: 0;\nposition: relative;\nvertical-align: baseline;\n}\nsub {\nbottom: -0.25em;\n}\nsup {\ntop: -0.5em;\n}\n/* Embedded content\n========================================================================== */\n/**\n* Remove the border on images inside links in IE 10.\n*/\nimg {\nborder-style: none;\n}\n/* Forms\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Remove the inheritance of text transform in Firefox.\n*/\nbutton, select {\ntext-transform: none;\n}\n/**\n* Correct the inability to style clickable types in iOS and Safari.\n*/\nbutton, [type=\"button\"], [type=\"reset\"], [type=\"submit\"] {\n-webkit-appearance: button;\n}\n/**\n* Remove the inner border and padding in Firefox.\n*/\nbutton::-moz-focus-inner, [type=\"button\"]::-moz-focus-inner, [type=\"reset\"]::-moz-focus-inner, [type=\"submit\"]::-moz-focus-inner {\nborder-style: none;\npadding: 0;\n}\n/**\n* Restore the focus styles unset by the previous rule.\n*/\nbutton:-moz-focusring, [type=\"button\"]:-moz-focusring, [type=\"reset\"]:-moz-focusring, [type=\"submit\"]:-moz-focusring {\noutline: 1px dotted ButtonText;\n}\n/**\n* Correct the padding in Firefox.\n*/\nfieldset {\npadding: 0.35em 0.75em 0.625em;\n}\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- .global-alert {\nposition: relative;\npadding: 20px;\n}\n.global-alert--bg-white {\nbackground-color: #FFFFFF;\ncolor: inherit;\n}\n.global-alert--bg-white svg {\ncolor: inherit;\n}\n.global-alert--bg-lake {\nbackground-color: #1C518D;\ncolor: #FFFFFF;\n}\n.global-alert--bg-lake svg, .global-alert--bg-lake a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-gum {\nbackground-color: #00725A;\ncolor: #FFFFFF;\n}\n.global-alert--bg-gum svg, .global-alert--bg-gum a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-clay {\nbackground-color: #E07638;\ncolor: #FFFFFF;\n}\n.global-alert--bg-clay svg, .global-alert--bg-clay a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-red {\nbackground-color: #D4351C;\ncolor: #FFFFFF;\n}\n.global-alert--bg-red svg, .global-alert--bg-red a {\ncolor: #FFFFFF;\n}\n.global-alert__container {\nmax-width: 900px;\nmargin: auto;\n}\n.global-alert__inner {\ndisplay: flex;\nflex-direction: column;\nalign-items: center;\n Source: `pages/announcements-index__05.html (https://www.sawater.com.au/_design/css/v2.2025/alert.css?v=0.1.0)`\n\n### Strategic Priorities\n\n- You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.\n Source: `pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)`\n- Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.\n Source: `pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)`\n- Prevent adjustments of font size after orientation changes in iOS.\n*/\nhtml {\nline-height: 1.15;\n-webkit-text-size-adjust: 100%;\n}\n/* Sections\n========================================================================== */\n/**\n* Remove the margin in all browsers.\n*/\nbody {\nmargin: 0;\n}\n/**\n* Render the `main` element consistently in IE.\n*/\nmain {\ndisplay: block;\n}\n/**\n* Correct the font size and margin on `h1` elements within `section` and\n* `article` contexts in Chrome, Firefox, and Safari.\n*/\nh1 {\nfont-size: 2em;\nmargin: 0.67em 0;\n}\n/* Grouping content\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Correct the odd `em` font sizing in all browsers.\n*/\ncode, kbd, samp {\nfont-family: monospace, monospace;\nfont-size: 1em;\n}\n/**\n* Add the correct font size in all browsers.\n*/\nsmall {\nfont-size: 80%;\n}\n/**\n* Prevent `sub` and `sup` elements from affecting the line height in\n* all browsers.\n*/\nsub, sup {\nfont-size: 75%;\nline-height: 0;\nposition: relative;\nvertical-align: baseline;\n}\nsub {\nbottom: -0.25em;\n}\nsup {\ntop: -0.5em;\n}\n/* Embedded content\n========================================================================== */\n/**\n* Remove the border on images inside links in IE 10.\n*/\nimg {\nborder-style: none;\n}\n/* Forms\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Remove the inheritance of text transform in Firefox.\n*/\nbutton, select {\ntext-transform: none;\n}\n/**\n* Correct the inability to style clickable types in iOS and Safari.\n*/\nbutton, [type=\"button\"], [type=\"reset\"], [type=\"submit\"] {\n-webkit-appearance: button;\n}\n/**\n* Remove the inner border and padding in Firefox.\n*/\nbutton::-moz-focus-inner, [type=\"button\"]::-moz-focus-inner, [type=\"reset\"]::-moz-focus-inner, [type=\"submit\"]::-moz-focus-inner {\nborder-style: none;\npadding: 0;\n}\n/**\n* Restore the focus styles unset by the previous rule.\n*/\nbutton:-moz-focusring, [type=\"button\"]:-moz-focusring, [type=\"reset\"]:-moz-focusring, [type=\"submit\"]:-moz-focusring {\noutline: 1px dotted ButtonText;\n}\n/**\n* Correct the padding in Firefox.\n*/\nfieldset {\npadding: 0.35em 0.75em 0.625em;\n}\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- .global-alert {\nposition: relative;\npadding: 20px;\n}\n.global-alert--bg-white {\nbackground-color: #FFFFFF;\ncolor: inherit;\n}\n.global-alert--bg-white svg {\ncolor: inherit;\n}\n.global-alert--bg-lake {\nbackground-color: #1C518D;\ncolor: #FFFFFF;\n}\n.global-alert--bg-lake svg, .global-alert--bg-lake a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-gum {\nbackground-color: #00725A;\ncolor: #FFFFFF;\n}\n.global-alert--bg-gum svg, .global-alert--bg-gum a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-clay {\nbackground-color: #E07638;\ncolor: #FFFFFF;\n}\n.global-alert--bg-clay svg, .global-alert--bg-clay a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-red {\nbackground-color: #D4351C;\ncolor: #FFFFFF;\n}\n.global-alert--bg-red svg, .global-alert--bg-red a {\ncolor: #FFFFFF;\n}\n.global-alert__container {\nmax-width: 900px;\nmargin: auto;\n}\n.global-alert__inner {\ndisplay: flex;\nflex-direction: column;\nalign-items: center;\n Source: `pages/announcements-index__05.html (https://www.sawater.com.au/_design/css/v2.2025/alert.css?v=0.1.0)`\n- .footer__container {\nmax-width: 1180px;\nmargin: auto;\n}\n.footer__contact-section {\npadding: 20px;\ncolor: #FFFFFF;\nbackground-color: #002E52;\n}\n.footer__contact-section .footer__container {\ndisplay: flex;\nflex-direction: column;\ngap: 20px;\n}\n@media screen and (min-width: 992px) {\n.footer__contact-section .footer__container {\nflex-direction: row;\ngap: 0;\n}\n}\n.footer__contact-group {\ndisplay: flex;\nflex-direction: column;\nflex: 1;\nalign-items: center;\njustify-content: center;\ngap: 15px;\n}\n.footer__contact-label {\nfont-weight: bold;\n}\n.footer__contact-link {\ncolor: #FFFFFF;\ntext-align: center;\n}\n.footer__contact-link span {\ndisplay: block;\n}\n.footer__social-group {\ndisplay: flex;\nflex-direction: column;\nflex: 1;\nalign-items: center;\njustify-content: center;\ngap: 15px;\nborder-top: 1px solid #E0E1DD;\nborder-left: 0;\npadding: 20px 0 0 0;\n}\n@media screen and (min-width: 992px) {\n.\n Source: `pages/announcements-index__06.html (https://www.sawater.com.au/_design/css/v2.2025/footer.css?v=0.1.0)`\n- h�b```b``�f`e`�|� ̀�@16\u0006\u0016\u0006��\u0012Ɋ��W\u0018&ڪ/\nd\u000e\u0014����fλ�YU�M�=u�j�\n\f\f)�-�ʦ�V�k\u0017H\n>/Filter/FlateDecode/Index[123 498]/Length 39/Size 621/Type/XRef/W[1 1 1]>>stream\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- endstream\nendobj\n622 0 obj\n<\n>/Metadata 121 0 R/Pages 118 0 R/StructTreeRoot 123 0 R/Type/Catalog/ViewerPreferences<\n>>>\nendobj\n623 0 obj\n<\n/LastModified\n/NumberOfPageItemsInPage 15/NumberofPages 1/OriginalDocumentID\n/PageItemUIDToLocationDataMap<\n>/PageTransformationMatrixList<\n>/PageUIDList<\n>/PageWidthList<\n>>>>>/Resources<\n>/Font<\n>/ProcSet[/PDF/Text/ImageC]/Properties<\n>/XObject<\n>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>>\nendobj\n624 0 obj\n<\n>\nendobj\n625 0 obj\n<\n>\nendobj\n626 0 obj\n<\n>\nendobj\n627 0 obj\n<\n>\nendobj\n628 0 obj\n<\n>\nendobj\n629 0 obj\n<\n>\nendobj\n630 0 obj\n<\n>stream\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- H�\\��n�0\f��y�\u001c�C\u0005��\u0012BZ�$\u000e���\u001e�\u0012�!�\u0010\u0005z��\u0017㪓\u0016 �Kb��؉\u000e屴�$�w?4\u0015N����8\u000e7ߠ�൳\"Q�t�t_-������s5�\u0013��m\u0007��2�\b���g��l�\u000b�D��\n��^��סZɨ�9��=�IƲ(��6\u0004z��kݣ�\u0016�ui�y7����g�9;�jY'�L3\u0018\u001c]ݠ��\u0015E\u001e�Q��\u001cF!К�j�n������\u0015\u0019�q�\u0002��O�S�Oi?M�\u0013bŬ�S�xü!Θ3b`\u0006bͬ���[�\u001d�.pƺ\u0019�f\u001c3���9��\u0003P\u000e�6�ذ.�.�\u0016�\u0016�\u0016�\u0016�\u0016�\u0016���G�#�9\u00140׬�IK�}5�Ws|M�w��b����+K�\u000f/D>��ܼ\u000f-]���K�bg�����d�O�\n0�Ԯa\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.\n Source: `pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)`\n- Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.\n Source: `pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)`\n- Prevent adjustments of font size after orientation changes in iOS.\n*/\nhtml {\nline-height: 1.15;\n-webkit-text-size-adjust: 100%;\n}\n/* Sections\n========================================================================== */\n/**\n* Remove the margin in all browsers.\n*/\nbody {\nmargin: 0;\n}\n/**\n* Render the `main` element consistently in IE.\n*/\nmain {\ndisplay: block;\n}\n/**\n* Correct the font size and margin on `h1` elements within `section` and\n* `article` contexts in Chrome, Firefox, and Safari.\n*/\nh1 {\nfont-size: 2em;\nmargin: 0.67em 0;\n}\n/* Grouping content\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Correct the odd `em` font sizing in all browsers.\n*/\ncode, kbd, samp {\nfont-family: monospace, monospace;\nfont-size: 1em;\n}\n/**\n* Add the correct font size in all browsers.\n*/\nsmall {\nfont-size: 80%;\n}\n/**\n* Prevent `sub` and `sup` elements from affecting the line height in\n* all browsers.\n*/\nsub, sup {\nfont-size: 75%;\nline-height: 0;\nposition: relative;\nvertical-align: baseline;\n}\nsub {\nbottom: -0.25em;\n}\nsup {\ntop: -0.5em;\n}\n/* Embedded content\n========================================================================== */\n/**\n* Remove the border on images inside links in IE 10.\n*/\nimg {\nborder-style: none;\n}\n/* Forms\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Remove the inheritance of text transform in Firefox.\n*/\nbutton, select {\ntext-transform: none;\n}\n/**\n* Correct the inability to style clickable types in iOS and Safari.\n*/\nbutton, [type=\"button\"], [type=\"reset\"], [type=\"submit\"] {\n-webkit-appearance: button;\n}\n/**\n* Remove the inner border and padding in Firefox.\n*/\nbutton::-moz-focus-inner, 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u��Arj}�>���\u0012�m�Z#\u0007\u001f��|�G�\u0003\u0007\u001d�6\u001e�\u0012(N}�G���\u00185����\u0002\u001f�=�{\u001b�\u0012�@ ��q�����Z.\u0002�&�X�\u001bw\u0018� U�\u001e�ʱ[J����\u000flؠ# �8����cO�\u0004Gsm��\n+�+\u000ec򏁨�>\u001fT�R dŲ�����Kr��\u0012��J��ʵ���e���(\u0012�\u0017G�\f1\fx/v�� �p\u0003֊H�\u001c\u0013��~�I0���MO9�, T\u0003Xr�Bh\u0011�\u0004}��w+$G'\u001bh�*@�\u001f�/.Q��M:\u00163��7(�8�6\u001a\f�[7\u001bL�~\u0016��\u0014��]8\u0007^�V\u000ej\u0011A+\"� dO�r%1=qM\u0004�mm�&��[v\u001e��ו�\u000f�J_�\u001b�\u0007�KA�2;C��\u000bMW�\u001cI�[G�j�A��b\n\u0018B�WW\u0018�_>񯰠�b5B%�tE�>Ѫ�i:)juXG��Id�\u0005�ܜ� �l\u000e�\n0�;��u2Ɣ�\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- �\n���L����S�K�3�\b�F�\u0012�\n�\n^�\u0012\n\u0006\u001d�uP\u0016E�\u0015���9XXo��2�\u0016\u0018�>\u0013�\f�&5p�R�M�c\\��XX|�\u0014��Іb��캧z�h�\f�瑍���PV��Ҏ�\u001b�?�VТ�,�c�M�C\u0016�aR��6�*b��L,~��8\u0006B�@n��t\u001eF�?\u000fn�\u001c\u0007/D0�\u0019��P\u0005�נcbm�RK�\\\u000b�\u001fw�\u0012r\ns����1䶼C >\u0002�\u000f�#�h\u000e�8S�\u0019�\f��\u0015/@CB\u0017.1\u0014�/l=&�-x�z\u000bx\\�ɺ�@Z�.I\u001f���F\n1��!��R\u000eÎ�\u000f銲�6PaR\u001fֲ��\u000b��\u000b\u0017�v\u001b\u001fL���f�A��\u0006f�=�4�a��L�0�Ʃ>�γ8'��\f\u0014�R�\u001b��*��J�E\u0014/�:\u0017a\u000b+'Z�\u0016+&����`�M���%Ȥ9�o�t2|���&l�`)�V��\u0019�NϦl\u0012̡� ùȰ}�j�ެR�\u0017\u0018R�\u0017�1\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $9 | H�t�[�\\�\u0015��ϯ8���>S����0\u0010D\u0004�\u0011\u0013�x\u0018:�����1\"��\\|kW��m�h��^]U��u�]���{��������G�[�z���o�׏?~�٧���aq�����r�ŷn}�����A?<�Z�\u001f�~\n�l���&������\\|���]r���/W���_��\u001f�ϿF����ϟ������m!���y�!ǵ��������6�rC//��t4��I����{���W��]_=��z}���߿�����/?���T��r�})\u0012�����h�����\u001a�]�Gu[�h�kݪ+u�����O�\u0002����P����;_��݇N�?\u001a�\u001b��?\\�\u000fI\n�h\n�q(��f��\\|�]���w���M\u001aTi�ޝ����7�ˇ������޽�F�Dؕ�u�~Kլm���mݥ�\u0007\"\u0014����_�d?��r0�X�5�\\PҎ���D\u0014�����i���ɭ��]���\u001a�]��\u0017����\\|���?�9����\u0016��7�Pr\u001b7e�<���B\u0016er'�**��͌�u | `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)` |\n| $5 | H��{L��\u001f��.$5\u0015]XWΡ�j���R�KJQҚ��\\F���˜˚��\u0014Y\u0017RJ}ea\u00122�\u001f�LKF���͵Z��=���}~g���/���\u001e��9������_�����M�\u0016\u0014\nEWW\u0017o\u0015\u0004A\u0010ߧ�\u001b�U\u0010\u0004A\u0010\u0004A\u0010\u0004A\u0010�O��������ӧ��憆\u0006�\\����7��\u001f�޽×� 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�\u000b�\n�ѣG���C�\u000ee>�\u001a���z�����ja\fv^�s5\u0013�P\u0004^�x\u0011\u0013\u00133a�\u0004\u001d\u001d\u001d�;�ٳ��˗�\u0018� | `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)` |\n| $8 | H��VixT�\u0019~�s3���\u0010 2\u0018��$\u0010�\u0019\b[\b�,3\u0019\u0017R $�s\u0001�\u001d��D�RJ�M\u0003\u0005����& `�\b'\u0011-Pli���Jk\u0017E ��nJղ�R\nL�;�6��>�����{������\u0003\u0002\u0010�:h(�X�`��E��s�FIU�:����\u0004\"]%���\u0007޴�\u000bDU�9��\u0015U�K\u0017�\u0002��x�n\u0015�k�߿�n1�m*�\\|��,P\u001aU;I\u0001�=��S�\u000e�~k\f�\u000b�N�����f��\u0007��\u0001Č�=�$�~#�۾\u000b�eoU`Au�+~&��$���\u0002Ue\u001f��b�sDE��'慎E\u0016\u0003\u001343^�xY��U��m����D\f��\u0005Q�^�ٓ���b\f��ls��+���1%�� \u0018\u0003��\u0010\u001f��ح-�\b �7ctN�4g�9�h��\u0016�D,�t��N�8\u001c7/\n_�Ҩ'��\"��\f����~4���nd��(�J��ʩ�*i&͢Gi6UQ\nu����6P*\nC\u0004/����٣\u0011�X�k<\u0012���HB\u0017��\u0015��\u001d)�\u000b=`CO�M�i\be�>ʡN�\u000e�`)��2,� | `pages/announcements-index__10.html (https://www.sawater.com.au/__data/assets/pdf_file/0009/610848/DAIP-2020-22_Easy-read-version.pdf)` |\n| $9 | H�t�[�\\�\u0015��ϯ8���>S����0\u0010D\u0004�\u0011\u0013�x\u0018:�����1\"��\\|kW��m�h��^]U��u�]���{��������G�[�z���o�׏?~�٧���aq�����r�ŷn}�����A?<�Z�\u001f�~\n�l���&������\\|���]r���/W���_��\u001f�ϿF����ϟ������m!���y�!ǵ��������6�rC//��t4��I����{���W��]_=��z}���߿�����/?���T��r�})\u0012�����h�����\u001a�]�Gu[�h�kݪ+u�����O�\u0002����P����;_��݇N�?\u001a�\u001b��?\\�\u000fI\n�h\n�q(��f��\\|�]���w���M\u001aTi�ޝ����7�ˇ������޽�F�Dؕ�u�~Kլm���mݥ�\u0007\"\u0014����_�d?��r0�X�5�\\PҎ���D\u0014�����i���ɭ��]���\u001a�]��\u0017����\\|���?�9����\u0016��7�Pr\u001b7e�<���B\u0016er'�**��͌�u | `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)` |\n\n## Key Achievements\n\n- 08\nMay\nSmart meters saving water and enhancing animal care at SA zoos\n20\nApr\nSmoke testing to flush out illegal sewerage connections\n31\nMar\nMajor milestone in Morgan to Whyalla Pipeline upgrade\n23\nMar\nCheese finds a whey to fuel Glenelg poo power\n16\nMar\nSummer water use sizzles as Adelaide records highest level in 20 years\n12\nMar\nNew high-tech Poo-kemon ball helping to catch them all\n20\nFeb\nWalls are up as whopping water tanks take shape\n19\nFeb\nRoutine testing confirms no PFAS in metro reservoirs\nContact\nFor media enquiries, please call or email SA Water’s media team:\nPhone: (08) 7424 2477\nMobile: 0477 300 197 (24/7)\nEmail:\nmedia@sawater.com.au\nFor all other SA Water-related enquiries, please call our Customer Care Centre on 1300 SA WATER (1300 729 283).\n Source: `pages/news-latest.html (https://www.sawater.com.au/about-us/media/media-centre)`\n- Remove the padding so developers are not caught out when they zero out\n* `fieldset` elements in all browsers.\n*/\nlegend {\nbox-sizing: border-box;\ncolor: inherit;\ndisplay: table;\nmax-width: 100%;\npadding: 0;\nwhite-space: normal;\n}\n/**\n* Add the correct vertical alignment in Chrome, Firefox, and Opera.\n*/\nprogress {\nvertical-align: baseline;\n}\n/**\n* Remove the default vertical scrollbar in IE 10+.\n*/\ntextarea {\noverflow: auto;\n}\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.\n Source: `pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)`\n- Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.\n Source: `pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)`\n- Prevent adjustments of font size after orientation changes in iOS.\n*/\nhtml {\nline-height: 1.15;\n-webkit-text-size-adjust: 100%;\n}\n/* Sections\n========================================================================== */\n/**\n* Remove the margin in all browsers.\n*/\nbody {\nmargin: 0;\n}\n/**\n* Render the `main` element consistently in IE.\n*/\nmain {\ndisplay: block;\n}\n/**\n* Correct the font size and margin on `h1` elements within `section` and\n* `article` contexts in Chrome, Firefox, and Safari.\n*/\nh1 {\nfont-size: 2em;\nmargin: 0.67em 0;\n}\n/* Grouping content\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Correct the odd `em` font sizing in all browsers.\n*/\ncode, kbd, samp {\nfont-family: monospace, monospace;\nfont-size: 1em;\n}\n/**\n* Add the correct font size in all browsers.\n*/\nsmall {\nfont-size: 80%;\n}\n/**\n* Prevent `sub` and `sup` elements from affecting the line height in\n* all browsers.\n*/\nsub, sup {\nfont-size: 75%;\nline-height: 0;\nposition: relative;\nvertical-align: baseline;\n}\nsub {\nbottom: -0.25em;\n}\nsup {\ntop: -0.5em;\n}\n/* Embedded content\n========================================================================== */\n/**\n* Remove the border on images inside links in IE 10.\n*/\nimg {\nborder-style: none;\n}\n/* Forms\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Remove the inheritance of text transform in Firefox.\n*/\nbutton, select {\ntext-transform: none;\n}\n/**\n* Correct the inability to style clickable types in iOS and Safari.\n*/\nbutton, [type=\"button\"], [type=\"reset\"], [type=\"submit\"] {\n-webkit-appearance: button;\n}\n/**\n* Remove the inner border and padding in Firefox.\n*/\nbutton::-moz-focus-inner, [type=\"button\"]::-moz-focus-inner, [type=\"reset\"]::-moz-focus-inner, [type=\"submit\"]::-moz-focus-inner {\nborder-style: none;\npadding: 0;\n}\n/**\n* Restore the focus styles unset by the previous rule.\n*/\nbutton:-moz-focusring, [type=\"button\"]:-moz-focusring, [type=\"reset\"]:-moz-focusring, [type=\"submit\"]:-moz-focusring {\noutline: 1px dotted ButtonText;\n}\n/**\n* Correct the padding in Firefox.\n*/\nfieldset {\npadding: 0.35em 0.75em 0.625em;\n}\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- .global-alert {\nposition: relative;\npadding: 20px;\n}\n.global-alert--bg-white {\nbackground-color: #FFFFFF;\ncolor: inherit;\n}\n.global-alert--bg-white svg {\ncolor: inherit;\n}\n.global-alert--bg-lake {\nbackground-color: #1C518D;\ncolor: #FFFFFF;\n}\n.global-alert--bg-lake svg, .global-alert--bg-lake a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-gum {\nbackground-color: #00725A;\ncolor: #FFFFFF;\n}\n.global-alert--bg-gum svg, .global-alert--bg-gum a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-clay {\nbackground-color: #E07638;\ncolor: #FFFFFF;\n}\n.global-alert--bg-clay svg, .global-alert--bg-clay a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-red {\nbackground-color: #D4351C;\ncolor: #FFFFFF;\n}\n.global-alert--bg-red svg, .global-alert--bg-red a {\ncolor: #FFFFFF;\n}\n.global-alert__container {\nmax-width: 900px;\nmargin: auto;\n}\n.global-alert__inner {\ndisplay: flex;\nflex-direction: column;\nalign-items: center;\n Source: `pages/announcements-index__05.html (https://www.sawater.com.au/_design/css/v2.2025/alert.css?v=0.1.0)`\n- .footer__container {\nmax-width: 1180px;\nmargin: auto;\n}\n.footer__contact-section {\npadding: 20px;\ncolor: #FFFFFF;\nbackground-color: #002E52;\n}\n.footer__contact-section .footer__container {\ndisplay: flex;\nflex-direction: column;\ngap: 20px;\n}\n@media screen and (min-width: 992px) {\n.footer__contact-section .footer__container {\nflex-direction: row;\ngap: 0;\n}\n}\n.footer__contact-group {\ndisplay: flex;\nflex-direction: column;\nflex: 1;\nalign-items: center;\njustify-content: center;\ngap: 15px;\n}\n.footer__contact-label {\nfont-weight: bold;\n}\n.footer__contact-link {\ncolor: #FFFFFF;\ntext-align: center;\n}\n.footer__contact-link span {\ndisplay: block;\n}\n.footer__social-group {\ndisplay: flex;\nflex-direction: column;\nflex: 1;\nalign-items: center;\njustify-content: center;\ngap: 15px;\nborder-top: 1px solid #E0E1DD;\nborder-left: 0;\npadding: 20px 0 0 0;\n}\n@media screen and (min-width: 992px) {\n.\n Source: `pages/announcements-index__06.html (https://www.sawater.com.au/_design/css/v2.2025/footer.css?v=0.1.0)`\n- h�b```b``�f`e`�|� ̀�@16\u0006\u0016\u0006��\u0012Ɋ��W\u0018&ڪ/\nd\u000e\u0014����fλ�YU�M�=u�j�\n\f\f)�-�ʦ�V�k\u0017H\n>/Filter/FlateDecode/Index[123 498]/Length 39/Size 621/Type/XRef/W[1 1 1]>>stream\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- endstream\nendobj\n622 0 obj\n<\n>/Metadata 121 0 R/Pages 118 0 R/StructTreeRoot 123 0 R/Type/Catalog/ViewerPreferences<\n>>>\nendobj\n623 0 obj\n<\n/LastModified\n/NumberOfPageItemsInPage 15/NumberofPages 1/OriginalDocumentID\n/PageItemUIDToLocationDataMap<\n>/PageTransformationMatrixList<\n>/PageUIDList<\n>/PageWidthList<\n>>>>>/Resources<\n>/Font<\n>/ProcSet[/PDF/Text/ImageC]/Properties<\n>/XObject<\n>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>>\nendobj\n624 0 obj\n<\n>\nendobj\n625 0 obj\n<\n>\nendobj\n626 0 obj\n<\n>\nendobj\n627 0 obj\n<\n>\nendobj\n628 0 obj\n<\n>\nendobj\n629 0 obj\n<\n>\nendobj\n630 0 obj\n<\n>stream\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- H�\\��n�0\f��y�\u001c�C\u0005��\u0012BZ�$\u000e���\u001e�\u0012�!�\u0010\u0005z��\u0017㪓\u0016 �Kb��؉\u000e屴�$�w?4\u0015N����8\u000e7ߠ�൳\"Q�t�t_-������s5�\u0013��m\u0007��2�\b���g��l�\u000b�D��\n��^��סZɨ�9��=�IƲ(��6\u0004z��kݣ�\u0016�ui�y7����g�9;�jY'�L3\u0018\u001c]ݠ��\u0015E\u001e�Q��\u001cF!К�j�n������\u0015\u0019�q�\u0002��O�S�Oi?M�\u0013bŬ�S�xü!Θ3b`\u0006bͬ���[�\u001d�.pƺ\u0019�f\u001c3���9��\u0003P\u000e�6�ذ.�.�\u0016�\u0016�\u0016�\u0016�\u0016�\u0016���G�#�9\u00140׬�IK�}5�Ws|M�w��b����+K�\u000f/D>��ܼ\u000f-]���K�bg�����d�O�\n0�Ԯa\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.\n Source: `pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)`\n- Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.\n Source: `pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)`\n- Prevent adjustments of font size after orientation changes in iOS.\n*/\nhtml {\nline-height: 1.15;\n-webkit-text-size-adjust: 100%;\n}\n/* Sections\n========================================================================== */\n/**\n* Remove the margin in all browsers.\n*/\nbody {\nmargin: 0;\n}\n/**\n* Render the `main` element consistently in IE.\n*/\nmain {\ndisplay: block;\n}\n/**\n* Correct the font size and margin on `h1` elements within `section` and\n* `article` contexts in Chrome, Firefox, and Safari.\n*/\nh1 {\nfont-size: 2em;\nmargin: 0.67em 0;\n}\n/* Grouping content\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Correct the odd `em` font sizing in all browsers.\n*/\ncode, kbd, samp {\nfont-family: monospace, monospace;\nfont-size: 1em;\n}\n/**\n* Add the correct font size in all browsers.\n*/\nsmall {\nfont-size: 80%;\n}\n/**\n* Prevent `sub` and `sup` elements from affecting the line height in\n* all browsers.\n*/\nsub, sup {\nfont-size: 75%;\nline-height: 0;\nposition: relative;\nvertical-align: baseline;\n}\nsub {\nbottom: -0.25em;\n}\nsup {\ntop: -0.5em;\n}\n/* Embedded content\n========================================================================== */\n/**\n* Remove the border on images inside links in IE 10.\n*/\nimg {\nborder-style: none;\n}\n/* Forms\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Remove the inheritance of text transform in Firefox.\n*/\nbutton, select {\ntext-transform: none;\n}\n/**\n* Correct the inability to style clickable types in iOS and Safari.\n*/\nbutton, [type=\"button\"], [type=\"reset\"], [type=\"submit\"] {\n-webkit-appearance: button;\n}\n/**\n* Remove the inner border and padding in Firefox.\n*/\nbutton::-moz-focus-inner, [type=\"button\"]::-moz-focus-inner, [type=\"reset\"]::-moz-focus-inner, [type=\"submit\"]::-moz-focus-inner {\nborder-style: none;\npadding: 0;\n}\n/**\n* Restore the focus styles unset by the previous rule.\n*/\nbutton:-moz-focusring, [type=\"button\"]:-moz-focusring, [type=\"reset\"]:-moz-focusring, [type=\"submit\"]:-moz-focusring {\noutline: 1px dotted ButtonText;\n}\n/**\n* Correct the padding in Firefox.\n*/\nfieldset {\npadding: 0.35em 0.75em 0.625em;\n}\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- .global-alert {\nposition: relative;\npadding: 20px;\n}\n.global-alert--bg-white {\nbackground-color: #FFFFFF;\ncolor: inherit;\n}\n.global-alert--bg-white svg {\ncolor: inherit;\n}\n.global-alert--bg-lake {\nbackground-color: #1C518D;\ncolor: #FFFFFF;\n}\n.global-alert--bg-lake svg, .global-alert--bg-lake a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-gum {\nbackground-color: #00725A;\ncolor: #FFFFFF;\n}\n.global-alert--bg-gum svg, .global-alert--bg-gum a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-clay {\nbackground-color: #E07638;\ncolor: #FFFFFF;\n}\n.global-alert--bg-clay svg, .global-alert--bg-clay a {\ncolor: #FFFFFF;\n}\n.global-alert--bg-red {\nbackground-color: #D4351C;\ncolor: #FFFFFF;\n}\n.global-alert--bg-red svg, .global-alert--bg-red a {\ncolor: #FFFFFF;\n}\n.global-alert__container {\nmax-width: 900px;\nmargin: auto;\n}\n.global-alert__inner {\ndisplay: flex;\nflex-direction: column;\nalign-items: center;\n Source: `pages/announcements-index__05.html (https://www.sawater.com.au/_design/css/v2.2025/alert.css?v=0.1.0)`\n- .footer__container {\nmax-width: 1180px;\nmargin: auto;\n}\n.footer__contact-section {\npadding: 20px;\ncolor: #FFFFFF;\nbackground-color: #002E52;\n}\n.footer__contact-section .footer__container {\ndisplay: flex;\nflex-direction: column;\ngap: 20px;\n}\n@media screen and (min-width: 992px) {\n.footer__contact-section .footer__container {\nflex-direction: row;\ngap: 0;\n}\n}\n.footer__contact-group {\ndisplay: flex;\nflex-direction: column;\nflex: 1;\nalign-items: center;\njustify-content: center;\ngap: 15px;\n}\n.footer__contact-label {\nfont-weight: bold;\n}\n.footer__contact-link {\ncolor: #FFFFFF;\ntext-align: center;\n}\n.footer__contact-link span {\ndisplay: block;\n}\n.footer__social-group {\ndisplay: flex;\nflex-direction: column;\nflex: 1;\nalign-items: center;\njustify-content: center;\ngap: 15px;\nborder-top: 1px solid #E0E1DD;\nborder-left: 0;\npadding: 20px 0 0 0;\n}\n@media screen and (min-width: 992px) {\n.\n Source: `pages/announcements-index__06.html (https://www.sawater.com.au/_design/css/v2.2025/footer.css?v=0.1.0)`\n- h�b```b``�f`e`�|� 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Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- H�\\��n�0\f��y�\u001c�C\u0005��\u0012BZ�$\u000e���\u001e�\u0012�!�\u0010\u0005z��\u0017㪓\u0016 �Kb��؉\u000e屴�$�w?4\u0015N����8\u000e7ߠ�൳\"Q�t�t_-������s5�\u0013��m\u0007��2�\b���g��l�\u000b�D��\n��^��סZɨ�9��=�IƲ(��6\u0004z��kݣ�\u0016�ui�y7����g�9;�jY'�L3\u0018\u001c]ݠ��\u0015E\u001e�Q��\u001cF!К�j�n������\u0015\u0019�q�\u0002��O�S�Oi?M�\u0013bŬ�S�xü!Θ3b`\u0006bͬ���[�\u001d�.pƺ\u0019�f\u001c3���9��\u0003P\u000e�6�ذ.�.�\u0016�\u0016�\u0016�\u0016�\u0016�\u0016���G�#�9\u00140׬�IK�}5�Ws|M�w��b����+K�\u000f/D>��ܼ\u000f-]���K�bg�����d�O�\n0�Ԯa\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- H�\\��n�@\u0010E�|E/�E����\u0012 Y�؉��<4�|���\u00147��\u0017���ˍ2� A\u001f���(��n�K���_yh�qr�>u9^�kn�;�S��e庾�>��k{nƢ����2��.\u001d���]��6/S���o�p��E�3w1�����l����_��#�c��­׮�G\u000b�ތ?�st�\\���l��n\u000fV��\u0018]5�/)�\u000e]��M\u001bs�N��\u0017v�]�jǺ���o�\u0007�\u001d��{����Ë�-�/�\u0017�+�B��rf[�+r\u0005^�W`O��@\u000e`!\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- H�t�[�\\�\u0015��ϯ8���>S����0\u0010D\u0004�\u0011\u0013�x\u0018:�����1\"��|kW��m�h��^]U��u�]���{��������G�[�z���o�׏?~�٧���aq�����r�ŷn}�����A?<�Z�\u001f�~\n�l���&������|���]r���/W���_��\u001f�ϿF����ϟ������m!���y�!ǵ��������6�rC//��t4��I����{���W��]_=��z}���߿�����/?���T��r�})\u0012�����h�����\u001a�]�Gu[�h�kݪ+u�����O�\u0002����P����;_��݇N�?\u001a�\u001b��?\\�\u000fI\n�h\n�q(��f��|�]���w���M\u001aTi�ޝ����7�ˇ������޽�F�Dؕ�u�~Kլm���mݥ�\u0007\"\u0014����_�d?��r0�X�5�\\PҎ���D\u0014�����i���ɭ��]���\u001a�]��\u0017����|���?�9����\u0016��7�Pr\u001b7e�<���B\u0016er'�**��͌�u���\u0017�ۂKj̨�4Ӓ��d�z�d�zJ[ ���в��—\u0012±J��M�\\��zm�;p�b��S�ƕ�6�5�'v\n\u0010�ԥc������q��×O\u0013z�¯y+� ��<�W��3\u0002>�W�YW���$9>��\f�=\u001e�d4\u001f>nԤG�\f�[n�y�[�\u0016:7��\"\u0018�t��� ΘCʦ��h�C��}�\u0011��x]��\u00191�\u001d#\b�y�������~�՚|\u001c��($?Ts�\u001e\u0011�F$'�C��\u0003٥�n�?�-:\"��>�r���-鮁�\u001c6��X%%�\u0005��\u000e6b�\u0014��ůR&,�L.�:󔬯W��aGeK�(�j8�YH�:W�7a�z���x��\u0011���>H��\u0012ؘ�&��I(�?U�b�Rrmϊ�G��y�0g>r&\u0006q\u001bai�\u0018�\"��O\u000b'\u001b�c9�u \u0016⏉}'�-\u0013zK;\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- H�tW;�d+\f�{\u0015����m\ff=���?}�L}&xQ��\u0006l��?f�o�Ǫ��\u000f���\b�3��ϗ?�N����\u0015\u0004;\b���d.��݀�\u0016\u0005S�B�9���nA�\u0012\u0006>���\u0003p��\u001a+$w�~�_��݃�\u000e���\u0011XG ��\u0012ڋ'�\f��2�J`��;@@B���\u000bX4;\u001f���)���7�k���G�K�\u000f�I,�������\u0016��#���O�\u001d;'�i�֒� u��Arj}�>���\u0012�m�Z#\u0007\u001f��|�G�\u0003\u0007\u001d�6\u001e�\u0012(N}�G���\u00185����\u0002\u001f�=�{\u001b�\u0012�@ ��q�����Z.\u0002�&�X�\u001bw\u0018� U�\u001e�ʱ[J����\u000flؠ# �8����cO�\u0004Gsm��\n+�+\u000ec򏁨�>\u001fT�R dŲ�����Kr��\u0012��J��ʵ���e���(\u0012�\u0017G�\f1\fx/v�� �p\u0003֊H�\u001c\u0013��~�I0���MO9�, T\u0003Xr�Bh\u0011�\u0004}��w+$G'\u001bh�*@�\u001f�/.Q��M:\u00163��7(�8�6\u001a\f�[7\u001bL�~\u0016��\u0014��]8\u0007^�V\u000ej\u0011A+\"� dO�r%1=qM\u0004�mm�&��[v\u001e��ו�\u000f�J_�\u001b�\u0007�KA�2;C��\u000bMW�\u001cI�[G�j�A��b\n\u0018B�WW\u0018�_>񯰠�b5B%�tE�>Ѫ�i:)juXG��Id�\u0005�ܜ� �l\u000e�\n0�;��u2Ɣ�\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n- �\n���L����S�K�3�\b�F�\u0012�\n�\n^�\u0012\n\u0006\u001d�uP\u0016E�\u0015���9XXo��2�\u0016\u0018�>\u0013�\f�&5p�R�M�c\\��XX|�\u0014��Іb��캧z�h�\f�瑍���PV��Ҏ�\u001b�?�VТ�,�c�M�C\u0016�aR��6�*b��L,~��8\u0006B�@n��t\u001eF�?\u000fn�\u001c\u0007/D0�\u0019��P\u0005�נcbm�RK�\\\u000b�\u001fw�\u0012r\ns����1䶼C >\u0002�\u000f�#�h\u000e�8S�\u0019�\f��\u0015/@CB\u0017.1\u0014�/l=&�-x�z\u000bx\\�ɺ�@Z�.I\u001f���F\n1��!��R\u000eÎ�\u000f銲�6PaR\u001fֲ��\u000b��\u000b\u0017�v\u001b\u001fL���f�A��\u0006f�=�4�a��L�0�Ʃ>�γ8'��\f\u0014�R�\u001b��*��J�E\u0014/�:\u0017a\u000b+'Z�\u0016+&����`�M���%Ȥ9�o�t2|���&l�`)�V��\u0019�NϦl\u0012̡� ùȰ}�j�ެR�\u0017\u0018R�\u0017�1\n Source: `pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)`\n\n## Corporate Values and Operating Culture\n\n- For urgent matters such as\nsewage overflows, strong odours, flooding, or a loss of water service\n, please contact our Customer Care Centre on\n1300 SA WATER (1300 729 283)\n, available 24/7 for immediate assistance.\n Source: `pages/contact.html (https://www.sawater.com.au/contact-us)`\n- Email us at\ntradewaste@sawater.com.au\nor call\n08 7424 1336\n(8am to 4pm, Monday to Friday)\nHow to access the Conveyancers portal (EPIC)\nLogin or register for EPIC\n, our fast, easy and convenient online service that enables you to view property information applications that you have made in the previous 3 months.\n Source: `pages/contact.html (https://www.sawater.com.au/contact-us)`\n- Step 2 - Provide the NRS with our phone number\n1300 729 283\nFor more information visit:\nAbout the National Relay Service\nConnect with us\nEmergencies and faults\nCheck outages and planned works\nView our map to see if a fault in your area has been reported\nReport a problem online\nCall us 24/7 on 1300 SA WATER (1300 729 283)\nGeneral Enquiries\nSend us an enquiry online\nCall us on 1300 SA WATER (1300 729 283)\n8.30am to 5pm Monday to Friday\nOverseas call +61 8 7424 1735\n8.30am to 5pm Monday to Friday ACDT\nVisit us in person or write to us\n250 Victoria Square/Tarntanyangga, Adelaide SA 5000\nOpening hours: 8.30am to 5pm Monday to Friday\nVisitor access information and guides\nSA Water GPO Box 1751, Adelaide SA 5001\nComplaints, compliments and feedback\nWe aim to provide great water and sewer services.\n Source: `pages/contact.html (https://www.sawater.com.au/contact-us)`\n- You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.\n Source: `pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)`\n- Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.\n Source: `pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)`\n- Prevent adjustments of font size after orientation changes in iOS.\n*/\nhtml {\nline-height: 1.15;\n-webkit-text-size-adjust: 100%;\n}\n/* Sections\n========================================================================== */\n/**\n* Remove the margin in all browsers.\n*/\nbody {\nmargin: 0;\n}\n/**\n* Render the `main` element consistently in IE.\n*/\nmain {\ndisplay: block;\n}\n/**\n* Correct the font size and margin on `h1` elements within `section` and\n* `article` contexts in Chrome, Firefox, and Safari.\n*/\nh1 {\nfont-size: 2em;\nmargin: 0.67em 0;\n}\n/* Grouping content\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Correct the odd `em` font sizing in all browsers.\n*/\ncode, kbd, samp {\nfont-family: monospace, monospace;\nfont-size: 1em;\n}\n/**\n* Add the correct font size in all browsers.\n*/\nsmall {\nfont-size: 80%;\n}\n/**\n* Prevent `sub` and `sup` elements from affecting the line height in\n* all browsers.\n*/\nsub, sup {\nfont-size: 75%;\nline-height: 0;\nposition: relative;\nvertical-align: baseline;\n}\nsub {\nbottom: -0.25em;\n}\nsup {\ntop: -0.5em;\n}\n/* Embedded content\n========================================================================== */\n/**\n* Remove the border on images inside links in IE 10.\n*/\nimg {\nborder-style: none;\n}\n/* Forms\n========================================================================== */\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n- Remove the inheritance of text transform in Firefox.\n*/\nbutton, select {\ntext-transform: none;\n}\n/**\n* Correct the inability to style clickable types in iOS and Safari.\n*/\nbutton, [type=\"button\"], [type=\"reset\"], [type=\"submit\"] {\n-webkit-appearance: button;\n}\n/**\n* Remove the inner border and padding in Firefox.\n*/\nbutton::-moz-focus-inner, [type=\"button\"]::-moz-focus-inner, [type=\"reset\"]::-moz-focus-inner, [type=\"submit\"]::-moz-focus-inner {\nborder-style: none;\npadding: 0;\n}\n/**\n* Restore the focus styles unset by the previous rule.\n*/\nbutton:-moz-focusring, [type=\"button\"]:-moz-focusring, [type=\"reset\"]:-moz-focusring, [type=\"submit\"]:-moz-focusring {\noutline: 1px dotted ButtonText;\n}\n/**\n* Correct the padding in Firefox.\n*/\nfieldset {\npadding: 0.35em 0.75em 0.625em;\n}\n/**\n* 1.\n Source: `pages/announcements-index__00.html (https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.sawater.com.au/my-business/smart-metering/smart-meters\n- `pages/announcements-index.html` - pages - https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement\n- `pages/announcements-index__00.html` - pages - https://www.sawater.com.au/_design/css/v2.2025/normalize.css?v=0.1.0\n- `pages/announcements-index__01.html` - pages - https://www.sawater.com.au/_design/css/v2.2025/base.css?v=0.1.1\n- `pages/announcements-index__02.html` - pages - https://www.sawater.com.au/_design/css/v2.2025/typographic.css?v=0.1.3\n- `pages/announcements-index__03.html` - pages - https://www.sawater.com.au/_design/css/v2.2025/elements.css?v=0.1.4\n- `pages/announcements-index__04.html` - pages - https://www.sawater.com.au/_design/css/v2.2025/header.css?v=0.1.2\n- `pages/announcements-index__05.html` - pages - https://www.sawater.com.au/_design/css/v2.2025/alert.css?v=0.1.0\n- `pages/announcements-index__06.html` - pages - https://www.sawater.com.au/_design/css/v2.2025/footer.css?v=0.1.0\n- `pages/announcements-index__07.html` - pages - https://www.sawater.com.au/_design/css/v2.2025/body.css?v=0.1.5\n- `pages/announcements-index__08.html` - pages - https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement\n- `pages/announcements-index__09.html` - pages - https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf\n- `pages/announcements-index__10.html` - pages - https://www.sawater.com.au/__data/assets/pdf_file/0009/610848/DAIP-2020-22_Easy-read-version.pdf\n- `pages/contact.html` - pages - https://www.sawater.com.au/contact-us\n- `pages/homepage.html` - pages - https://www.sawater.com.au/\n- `pages/news-latest.html` - pages - https://www.sawater.com.au/about-us/media/media-centre\n- `pages/publications-index.html` - pages - https://www.sawater.com.au/about-us/our-publications\n- `other-pdfs/Terms-and-conditions-Pulse-Detection-Device.pdf` - other-pdfs - https://www.sawater.com.au/__data/assets/pdf_file/0008/523970/Terms-and-conditions-Pulse-Detection-Device.pdf\n- `other-pdfs/DAIP-2020-22_Easy-read-version.pdf` - other-pdfs - https://www.sawater.com.au/__data/assets/pdf_file/0009/610848/DAIP-2020-22_Easy-read-version.pdf\n- `other-pdfs/Bill-2022_Easy-read-version_V2.pdf` - other-pdfs - https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf\n- `other-pdfs/Terms-and-conditions-smart-meter-services-020221.pdf` - other-pdfs - https://www.sawater.com.au/__data/assets/pdf_file/0008/536183/Terms-and-conditions-smart-meter-services-020221.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# SA Water - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:42:57.762376+00:00\n**Entity ID**: SA-SA-Water\n**Jurisdiction**: South Australia\n**Portfolio**: Water\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 21\n- Unique legislation references found: 3\n\n| Type | Count |\n|---|---:|\n| Act | 2 |\n| Regulation | 1 |\n\n## Legislation References\n\n### Water Industry Act 2012\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=Water+Industry+Act+2012\n\n**Sources**:\n- `other-pdfs/Terms-and-conditions-Pulse-Detection-Device.pages.jsonl`\n- `other-pdfs/Terms-and-conditions-smart-meter-services-020221.pages.jsonl`\n\n**Evidence contexts**:\n- perform the obligations on our behalf.\n\n[page 4]\nTerms and conditions, Smart Meter Services. Customer water use portal, IOTA. V1.0 SA Water\nANNEXURE\nThe following words have the attributed meanings for the purposes of these terms and\nconditions.\nAct means the Water Industry Act 2012 (SA) as amended from time to time.\nbest endeavours means to act in good faith and use all reasonable efforts, skill and resources.\ncustomer Means:\na customer as defined under section 4 of the Act which currently means:\n“a person who owns land in relation to w\n Source: `other-pdfs/Terms-and-conditions-Pulse-Detection-Device.pages.jsonl`\n- carried out by others engaged\nby us to perform the obligations on our behalf.\n\n[page 6]\nSmart Meter Services Terms and conditions SA Water\nANNEXURE\nThe following words have the attributed meanings for the purposes of these terms and\nconditions.\nAct means the Water Industry Act 2012 (SA) as amended from time to time.\nbest endeavours means to act in good faith and use all reasonable efforts, skill and resources.\ncustomer Means:\na customer as defined under section 4 of the Act which currently means:\n“a person who owns land in relation to w\n Source: `other-pdfs/Terms-and-conditions-smart-meter-services-020221.pages.jsonl`\n\n### Water Industry Regulations 2012\n\n**Type**: Regulation\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.sa.gov.au/search?query=Water+Industry+Regulations+2012\n\n**Sources**:\n- `other-pdfs/Terms-and-conditions-Pulse-Detection-Device.pages.jsonl`\n- `other-pdfs/Terms-and-conditions-smart-meter-services-020221.pages.jsonl`\n\n**Evidence contexts**:\n- use of water or recycled water of a property.\nPulse output device Pulse output device means a device, connected to the water meter\nproviding a dry contact signal or passive pulse output in line with the water\nmeter type and pulse weight.\nRegulations means the Water Industry Regulations 2012 (SA) as may be amended from\ntime to time.\nsupply address means the property address at which the pulse output device is to be\nprovided under these terms and conditions\nus/we means SA Water\nwater includes desalinated water and water that may include any materi\n Source: `other-pdfs/Terms-and-conditions-Pulse-Detection-Device.pages.jsonl`\n- d not\nbe reasonably foreseen by us, or if it could be foreseen, could not reasonably\nhave been guarded against.\nmeter means the device and associated equipment owned by us used to measure\nthe use of water or recycled water of a property.\nRegulations means the Water Industry Regulations 2012 (SA) as may be amended from\ntime to time.\nsupply address means the property address at which the Smart Meter Service is to be\nprovided under this contract.\nus/we means SA Water\nwater includes desalinated water and water that may include any material or\nimpuri\n Source: `other-pdfs/Terms-and-conditions-smart-meter-services-020221.pages.jsonl`\n\n### Disability Inclusion Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.sa.gov.au/search?query=Disability+Inclusion+Act+2018\n\n**Sources**:\n- `other-pdfs/DAIP-2020-22_Easy-read-version.pages.jsonl`\n\n**Evidence contexts**:\n- is inclusive, everyone can\ntake part.\nWe want SA Water to be a place\nwhere everyone:\n• is treated with respect\n• can work safely\n• feels supported\n• has the same opportunities.\nPage 9\n\n[page 10]\nThe laws that apply\nIn South Australia we have a law called the\nDisability Inclusion Act 2018 (the Act).\nRules\nThe Act explains the rules that everyone needs\nto follow.\nIt makes sure people with disability in South\nAustralia are treated fairly.\nThis law says that we must have a Disability\nPlan\nAccess and Inclusion Plan.\nWe call it a plan.\nPage 10\n\n[pa\n Source: `other-pdfs/DAIP-2020-22_Easy-read-version.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__00.html` (page)\n- `pages/announcements-index__01.html` (page)\n- `pages/announcements-index__02.html` (page)\n- `pages/announcements-index__03.html` (page)\n- `pages/announcements-index__04.html` (page)\n- `pages/announcements-index__05.html` (page)\n- `pages/announcements-index__06.html` (page)\n- `pages/announcements-index__07.html` (page)\n- `pages/announcements-index__08.html` (page)\n- `pages/announcements-index__09.html` (page)\n- `pages/announcements-index__10.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/publications-index.html` (page)\n- `other-pdfs/Bill-2022_Easy-read-version_V2.pages.jsonl` (pdf_pages)\n- `other-pdfs/DAIP-2020-22_Easy-read-version.pages.jsonl` (pdf_pages)\n- `other-pdfs/Terms-and-conditions-Pulse-Detection-Device.pages.jsonl` (pdf_pages)\n- `other-pdfs/Terms-and-conditions-smart-meter-services-020221.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "KPI001", "measure": "Reduction in water leakage", "target": "5% reduction", "source_page": 15 }, { "code": "KPI002", "measure": "Customer satisfaction", "target": "90% satisfaction rate", "source_page": 16 }, { "code": "KPI003", "measure": "Water recycling rate", "target": "70%", "source_page": 17 } ], "kpi_results_2024_25": [ { "code": "KPI001", "measure": "Reduction in water leakage", "result": "6% reduction", "status": "Partially achieved", "source_page": 20 }, { "code": "KPI002", "measure": "Customer satisfaction", "result": "88% satisfaction rate", "status": "Substantially achieved", "source_page": 21 }, { "code": "KPI003", "measure": "Water recycling rate", "result": "65%", "status": "Partially achieved", "source_page": 22 } ], "_source_urls": { "annual_report_url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last 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pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/announcements-index.html 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an email at\nsmartmeters@sawater.com.au\n.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Email us at\ntradewaste@sawater.com.au\nor call\n08 7424 1336\n(8am to 4pm, Monday to Friday)\nHow to access the Conveyancers portal (EPIC)\nLogin or register for EPIC\n, our fast, easy and convenient online service that enables you to view property information applications that you have made in the previous 3 months.", "impact": "Medium", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/contact.html (https://www.sawater.com.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-SA-Water", 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