{ "entity_id": "B-000664", "folder": "Safety-Rehabilitation-and-Compensation-Commission", "name": "Safety, Rehabilitation and Compensation Commission", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Employment and Workplace Relations", "website": "http://www.srcc.gov.au", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 10, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early intervention, injury recovery, return to work, and work health and safety regulation. [CP p.22]", "official_site_url": "http://www.srcc.gov.au", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024–25", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023-24", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022-23", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021-22", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020-21", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf", "period": "2020-21", "confidence": "high" } ], "purpose": { "text": "Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early intervention, injury recovery, return to work, and work health and safety regulation. [CP p.22]", "source_url": "", "source_page": 22, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Prevent work-related injuries", "description": "Prevent work-related injuries", "source_url": "", "source_page": 26, "source_deep_url": "" }, { "title": "Deliver better return to work outcomes", "description": "Deliver better return to work outcomes", "source_url": "", "source_page": 26, "source_deep_url": "" } ], "values": [ { "name": "Earn and strengthen trust", "description": "", "source_url": "", "source_page": null }, { "name": "Strive to have a positive impact", "description": "", "source_url": "", "source_page": null }, { "name": "Collaborate and innovate", "description": "", "source_url": "", "source_page": null }, { "name": "Act with integrity and respect", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Prevent work-related injuries", "description": "Be a leader in prevention of psychological injuries in particular, and increase our influence, appropriately sharing insights to more effectively drive positive change with employers and employees.", "activities": [ "Design and implement an evaluation framework to drive targeted prevention initiatives", "Establish a baseline and define targets for improved work health and safety practices" ], "source_url": "", "source_page": 26, "source_deep_url": "" }, { "name": "Outcome 2: Deliver better return to work outcomes", "description": "Improve return to work outcomes focusing on psychological injuries, influencing and collaborating to deliver support and interventions that better meet the recovery needs of employees.", "activities": [ "Improve return to work outcomes focusing on psychological injuries", "Influence and collaborate to deliver support and interventions that better meet the recovery needs of employees" ], "source_url": "", "source_page": 26, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Average Commonwealth premium rate", "target": "1% of payroll or lower", "latest_result": "0.95%", "status": "Achieved", "target_source_url": "", "target_source_page": 26, "result_source_url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf", "result_source_page": 33 } ], "document_alignment_terms": { "must_support": [ "Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early interv", "Prevent work-related injuries", "Deliver better return to work outcomes" ], "watch_terms": [ "Average Commonwealth premium rate" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# Safety, Rehabilitation and Compensation Commission — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf)\n\n## Our purpose / purposes\n\n> Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early intervention, injury recovery, return to work, and work health and safety regulation. [CP p.22] [CP p.22]\n\n## How we deliver\n\n> Our enabling functions inform and support delivery of our core roles, provide corporate services and ensure we meet government responsibilities. [CP p.22] [CP p.22]\n\n## Government priorities for this department\n\n- Prevent work-related injuries [CP p.26]\n- Deliver better return to work outcomes [CP p.26]\n\n## Outcomes\n\n### Outcome 1: Prevent work-related injuries\nBe a leader in prevention of psychological injuries in particular, and increase our influence, appropriately sharing insights to more effectively drive positive change with employers and employees. [CP p.26]\n\n**Key activities:**\n- Design and implement an evaluation framework to drive targeted prevention initiatives\n- Establish a baseline and define targets for improved work health and safety practices\n\n### Outcome 2: Deliver better return to work outcomes\nImprove return to work outcomes focusing on psychological injuries, influencing and collaborating to deliver support and interventions that better meet the recovery needs of employees. [CP p.26]\n\n**Key activities:**\n- Improve return to work outcomes focusing on psychological injuries\n- Influence and collaborate to deliver support and interventions that better meet the recovery needs of employees\n\n## Values and principles\n\n_APS Values_\n\n- Earn and strengthen trust\n- Strive to have a positive impact\n- Collaborate and innovate\n- Act with integrity and respect\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Average Commonwealth premium rate | 1% of payroll or lower | CP p.26 |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Average Commonwealth premium rate | 0.95% | Achieved | [AR p.33](https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf#page=33)(https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf#page=33) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Safety, Rehabilitation and Compensation Commission - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:36:42.925242+00:00\n**Entity ID**: B-000664\n**Entity type**: Statutory Body\n**Jurisdiction**: Commonwealth\n**Portfolio**: Employment and Workplace Relations\n**Website**: http://www.srcc.gov.au\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 5 |\n| other-pdfs | 5 |\n| pages | 10 |\n\n## Executive Readout\n\n### Purpose\n\n- Our Target Outcomes\nCapability Agility Wellbeing Stewardship\nWe attract and grow talented people who We are an adaptable organisation We are inclusive and embrace diversity, We champion stewardship, integrity, the Comcare\nvalue having a positive impact that evolves with change and deliver safe and healthy work values, and a connection with our purpose\nOur Employee Experience\nConnection Flexibility Purpose Career Care\nI feel heard, trusted, I have choice My work makes I learn I work in a safe and\nrespected and supported and balance a difference and grow healthy environment\nComcare People Strategy Vision, Target Outcomes and Employee Experience\nData and Analytics Strategy 2024–2026\nThe Data and Analytics Strategy 2024–2026 (D&A Strategy), developed in consultation with\nrepresentatives from all Groups within Comcare, outlines a target state for data and analytics\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n- [Page 213]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 205\nGlossary\nand\nindex\nF\nfinance law, non-compliance with 74\nfinancial outcomes (performance)\nresults, summary of 45, 57–9\nfinancial review 84–5\nkey results 84\nfinancial statements 87–147\naccounting judgments and estimates 100–1\naccounting standards 99–100\nassets and liabilities, current/non-current 143–4\nassets held in trust 145\nauditor’s report 88–9\ncash flow statement 97–8\nchanges in equity 96\nComcare objectives 99\ncomprehensive income 92–3\ncredit risk 138\ndepartmental financial performance 108–14\ndepartmental financial position 115–28\ndisclosure of funding 105–6\nevents after reporting period 107\nfair value measurements 140–2\nfinancial position 94–5\nfunding structure 129\nliquidity risk 139\nmarket risk 140\nnew accounting standards 99–100\npeople and relationships 130–3\npreparation of 99\nreporting of outcomes 146–7\ntaxation 100\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 226]\ncash flow reconciliation 135\ncash flow statement 101–2, 157\nchanges in equity 100\nComcare objectives 103\ncomprehensive income 96–7, 154–5\ncontingent assets and liabilities 140\ncredit risk 144\ndepartmental financial performance 113–19\ndisclosure of funding 110–12\nevents after reporting period 112\nexpenses 113–15\nfair value measurements 146–8\nfinancial assets 120–2, 141–2\nfinancial instruments 141–3\nfinancial position 98–9, 156–7\nfunding structure 135\ninterest-bearing liabilities 129–30\nliquidity risk 145\nmarket risk 146\nnew accounting standards 103–4\nnon-financial assets 123–7\nown-source revenue and gains 116–19\npayables 128\npeople and relationships 137–9\npreparation, basis of 103\nprovisions 130–2\nregulatory charging summary 136\nreporting of outcomes 152–3\ntaxation 104\nuncertainties, managing 140–8\nworkers’ compensation claims, principles of accounting 105–10\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 4]\nContents\nPart 1: Comcare Annual Report 2024–25 1\nLetter of transmittal 2\nAbout Comcare 3\nCEO introduction 4\nChapter 1: Year in review 2024–25 7\nScheme performance snapshot 2024–25 8\nEducation and events summary 10\nComcare National Conference 2024 12\nInitiatives focused on preventing work-related injuries 13\nInitiatives focused on delivering better return to work outcomes 16\nLegislative change and scheme guidance 18\nChapter 2: About Comcare 21\nPurpose 22\nGoverning legislation 22\nCore roles, services and enabling functions 22\nOur scheme 24\nComcare Strategy 2024–2028 25\nStrategic Roadmap 25\nOrganisational values 25\nStrategic and enabling priorities 26\nChapter 3: Annual performance statements 29\nStatement of preparation 30\nOverview 31\nResult summary 2024–25 33\nSurveys referenced in results 36\nPrevent work-related injuries 37\nDeliver better return to work outcomes 42\n Source: `annual-reports/2024-25.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf)`\n\n### Role and Functions\n\n- [Page 219]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 211\nGlossary\nand\nindex\nS\nSafe Work Australia (SWA)\nNational Australian Work Health and Safety Strategy 2012–2022 35\nNational RTW Strategy 2020–2030 35\nStatement of Regulatory Intent 2\nworkplace sexual harassment guidance and tools 4\nSafety, Rehabilitation and Compensation Act 1988 (SRC Act) 9\nComcare responsibilities 10\nscheme coverage under 14\nself-insured workers’ compensation licensees 4\nworkplace rehabilitation 11\nSafety, Rehabilitation and Compensation Commission (SRCC)\naccountabilities 179\nannual report structure 172\nbetter practice governance, supporting 29\nChairperson’s review 174–6\nCode of Conduct 182\nComcare support 4\nconsultation with licensees 175\ndecision making 181\ndelegations 182\ndirections 182\nestablishment 9\nfunctions 13, 178\nguidelines 182\nletter of transmittal 173\nlicensing 184–6\nmeetings 175, 180\nmembership 179\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 220]\nSafety, Rehabilitation and Compensation (Defence-Related) Act 1988 (DRCA Act)\nComcare responsibilities 10\nscheme management 12\nScheme Management Group 19\nSeacare scheme 9\nSeafarers Rehabilitation and Compensation Act 1992 (Seafarers Act) 9, 13\nSeafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority)\nbetter practice governance, supporting 29\nComcare, relationship with 4, 13\nrole and functions 13\nscheme 13\nself-insurance 175\nsenior management committees 66\nSherwood, Maree 21\nSmith, Beverley 21\nSnowy Hydro 2.0 3\nSomogyi, Stephen 179, 180\nstaff see employees\nstakeholders\ndigital environment 40\nengagement 31–2, 43, 50–1\nsatisfaction rating 46\nSRCC, engagement 183\nstatement of preparation 26\nStatement of Regulatory Intent\nadoption of 2\nStrategic Partnerships and Engagement Group 18\nstrategic planning and reporting 65\nstrategic priorities viii, 8\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 234]\nRisk Management Procedure 73\nRoberts, Tom 189, 190\nRon Finemore Transport Services Pty Limited 200\nRoyal Australian College of General Practitioners (RACGP) 47\nS\nSafe Work Australia (SWA) 2\nNational Australian Work Health and Safety Strategy 2012–2022 46\nSafe Work Month events 47\nSafety and Compensation Forum 47\nSafety, Rehabilitation and Compensation Act 1988 (SRC Act) 9\nComcare responsibilities 12, 105\ndirections and guidelines 192\nestablishment of SRCC 187\nscheme coverage under 14\nself-insured licensees 185\nworkplace rehabilitation 11\nSafety, Rehabilitation and Compensation Commission (SRCC)\naccountabilities 189\nannual report 182\nbetter practice governance, supporting 33\nChairperson’s review 184–6\nCode of Conduct 192\nComcare support 4, 9, 37\ndecision making 191\ndelegations 192\ndirections and guidelines 192\nestablishment 9\ngoverning legislation 9\nletter of transmittal 183\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 238]\nSafety, Rehabilitation and Compensation Act 1988 (SRC Act) 11\nComcare responsibilities 12, 13\ndirections and guidelines 188\nestablishment of SRCC 11\nmedical examinations, management of 81\nreporting requirements vii\nscheme coverage under 1, 12, 16\nself-insured licensees 14\nworkers’ compensation under 14\nworkplace rehabilitation\nSafety, Rehabilitation and Compensation Commission (SRCC) 6\naccountabilities 184\nannual report vii, 15, 178\nbetter practice governance, supporting 34\nChairperson’s review 180–2\nCode of Conduct 188\nComcare support 14, 34, 38, 197\ndecision making 187\ndelegations 188\ndirections and guidelines 188\nestablishment 11\nfunctions 15, 183–4\ngoverning legislation 180, 183\nletter of transmittal 179\nlicensing 197–8\nmeetings 186\nmeetings with licensees and affiliated unions 182, 189\nmembership 184–5\noperation 186\nOperational Plan 2022-23 191–6\npowers 11\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 211]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 203\nGlossary\nand\nindex\norganisational structure 16\nperformance 27, 154–7\npurpose 8, 26\nregulatory role 11\nroles and responsibilities 11–13\nstrategic priorities viii, 8\nvalues viii\nComcare Workplace Mental Health Strategy 31\nComcover 150\nCommission, the see Safety, Rehabilitation and Compensation Commission (SRCC)\nCommonwealth Ombudsman inquiries 75\ncommunication channels, targeted 31\ncompensation and rehabilitation 4\ncomplaints 75\ncompliance index 163–6\nconsultancy services 150\nconsultation with licensees\nSRCC 175\nCorporate Management Group 19\nCorporate Plan 2021–22 5, 26\nstrategic planning and reporting 65\ncorrections to previous annual report 167–8\ncost recovery 5\nCOVID-19\nresponse to 42\nSRCC approach to regulation during 188\nCox, Tilesha 21\ncross-sector collaboration (performance)\nresults, summary of 44, 54\nD\nData Strategy 4, 38, 39\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 212]\nE\nearly intervention 4, 34, 83\nEarly Intervention Pilot 37, 52\nEaton, Chloe 21\necologically sustainable development (ESD) 151–3\neducation 4\nperformance results, summary of 43, 50–1\nEducation and Engagement Strategy 28\nEmployee Assistance Program (EAP) 31, 83\nemployees 76–80\neducation 4\nfinancial statements relating to 130–3\nflexible work policy 2\nOur People Strategy 76\nremuneration 79–80\nrewards and recognition 76\nstatistics 77–8\nwellbeing 31, 34, 45, 60–1\nwork health and safety see work health and safety\nworkforce profile 77–8\nworkplace diversity 76\nenergy consumption 153\nengagement with stakeholders (strategic priority) 31\nanalysis of performance 31–2\nperformance results, summary of 43, 50–1\nSRCC 183\nEnterprise Portfolio Management Office 3, 38\nEnvironment Protection and Biodiversity Conservation Act 1999 (EPBC Act) 151\nenvironmental performance 151–3\nequipment\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n\n### Strategic Priorities\n\n- [Page 39]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 31\nAnnual\nperformance\nstatements\nSTRATEGIC PRIORITY TWO: ENGAGEMENT\nWITH OUR STAKEHOLDERS\nAnalysis of performance against our key activities\nRegularly engaging with employers and other scheme participants using targeted\ncommunication channels\nFor information about the communication channels used and the reach achieved refer to performance\nmeasure 4 on page 50.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 58]\nPerformance Measure 3.2: Our proactive regulatory activity is targeted and prevention focused\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2021–22 – Page 170\nComcare Corporate Plan 2021–22 – Page 11\nTarget Result\n3.2.1 Comcare’s regulatory priority program results in improved rates of compliance in the Achieved\njurisdiction in relation to priority areas\nResult analysis\nKey activities allocated to Comcare’s National Operations team have been completed in line with the Regulatory\nWork Activity Planning Model (RWAPM) Program deliverables and endorsed amended approaches.\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 63]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 53\nAnnual\nperformance\nstatements\nSTRATEGIC PRIORITY 4:\nINSIGHT DRIVEN AND RISK AND\nEVIDENCE‑BASED PRACTICE\nAnalysis of performance against our key activities\nContinuing to mature our data governance, capability and technology in line with our Data\nStrategy 2019–2022\nThe final phase of implementation of the Data Strategy 2019–2022 (Data Strategy) included:\n> establishing data roles and responsibilities including data stewards and data owners\n> improved data awareness and data literacy through organisation-wide data training\n> an ongoing Data Awareness Community of Practice\n> implementation of a data catalogue.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 9]\nComcare and SRCC Annual Report 2024–25 3\nPart\n1\nAbout Comcare\nAbout Comcare\nWe are the national Our purpose is to\nwork health and safety regulator and promote and enable safe\nworkers’ compensation authority and healthy work\nComcare Strategy 2024–2028\nThe Comcare Strategy sets our strategic direction and focuses our effort and investments towards 2 strategic priorities.\n Source: `annual-reports/2024-25.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf)`\n- [Page 41]\nCOMCARE AND SRCC ANNUAL REPORTS 2023–24 33\nAnnual\nperformance\nstatements\nStrategic priority 1:\nExcellence in service provision\nAnalysis of performance against our key activities\nDelivering projects to improve claims management outcomes and performance, including trialing\nnew evidence-based approaches for managing claims for complex psychological injury\nClaim Management Operating Model\nComcare implemented an updated Operating Model for claim management, focused on improving\nclaim outcomes for those in our scheme.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n- [Page 45]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 37\nAnnual\nperformance\nstatements\nSTRATEGIC PRIORITY FOUR: INSIGHT DRIVEN\nAND RISK AND EVIDENCE-BASED PRACTICE\nAnalysis of performance against our key activities\nUtilising intelligence and risk analysis to inform and prioritise regulatory activities\nOur Regulatory Risk Model is used to understand PCBU performance and prioritise our regulatory\ninteractions.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 44]\nSTRATEGIC PRIORITY 1:\nEXCELLENCE IN SERVICE PROVISION\nAnalysis of performance against our key activities\nDelivering key projects to improve claims management outcomes and performance\nComcare has continued work to improve our claims management services and the outcomes for clients\nin 2022–23.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 70]\nSTRATEGIC PRIORITY 5:\nBEING ADAPTIVE AND SUSTAINABLE\nIN THE FACE OF CHANGE\nAnalysis of performance against our key activities\nDelivering an adaptive, secure, digital environment which supports our agency to serve the needs\nof our stakeholders in an efficient and effective way\nWork is underway to develop Comcare’s first Digital Strategy 2023–2028.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 64]\nStrategic priority 4: Insight driven\nand risk and evidence-based practice\nAnalysis of performance against our key activities\nContinuing to mature our data governance, capability and technology with the commencement\nof activities under our new Data Strategy\nComcare developed a Data and Analytics Strategy for 2024–2026, which builds upon foundations\nestablished across data governance, capability and technology.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n- [Page 72]\nStrategic priority 5: Being adaptive\nand sustainable in the face of change\nAnalysis of performance against our key activities\nDelivering our ICT and Digital Strategy 2028 to ensure an adaptive, secure, digital environment\nwhich supports our agency to serve the needs of our stakeholders in an efficient and effective way\nThe ICT and Digital Strategy 2028 was released in May this year and is a comprehensive plan aimed\nat aligning technology with our business goals and driving innovation across Comcare.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- [Page 51]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 43\nAnnual\nperformance\nstatements\nRESULTS AGAINST OUR PERFORMANCE\nMEASURES AND TARGETS\nTable 2: Summary of results against 2020–21 performance measures\nPerformance Measure/Target Status Result\nPerformance Measure 1: We provide quality services to all our stakeholders\na) Stakeholder satisfaction rating of 85% or more Not achieved 74%\nb) 85% or more evaluated entities report improved WHS outcomes as a result of Achieved 88%\nComcare’s regulatory activities\nc) 100% of activities are delivered within statutory timeframes, where applicable Achieved 100%\nd) Safety, Rehabilitation and Compensation Commission satisfaction with support Achieved 98%\nprovided by Comcare\ne) Seacare Authority satisfaction with support provided by Comcare Achieved 97%\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 53]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 45\nAnnual\nperformance\nstatements\nPerformance Measure/Target Status Result\nPerformance Measure 9: Our scheme identifies and adopts better practices which enable and promote safe and\nhealthy work\nThrough engagement with our stakeholders and utilising an evidence–based Achieved –\napproach, better practice initiatives are identified, our advice is adopted and is\nassessed as enabling safe and healthy work\nPerformance Measure 10: Our scheme is sustainable as evidenced through outcomes achieved by scheme\nparticipants (including financial and return to work outcomes)\na) Target administrative cost ratio within 15 to 25% Achieved 20.6%\nb) Average Commonwealth premium rate = 1% of payroll Achieved 0.79%\nc) Minimum funding ratio of 110% Achieved 129%\nd) Comcare scheme return to work rate = 85 to 95% Achieved 87%\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 54]\nPerformance Measure 1: We provide quality services to all our stakeholders\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2020–21 – Page 180\nComcare Corporate Plan 2020–21 – Page 16\nTarget Result\na) Stakeholder satisfaction rating of 85% or more Not achieved\nResult analysis\nComcare’s stakeholder satisfaction rating was 74% based on the results of its annual Employer Survey.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 68]\nPerformance Measure 11: Our workforce is engaged, capable and supported in their mental\nhealth and wellbeing\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2020–21 – Page 181\nComcare Corporate Plan 2020–21 – Page 18\nTarget Result\na) Comcare’s employee engagement rating at the organisational level meets or exceeds that Not achieved\nfrom the previous year\nResult analysis\nDue to COVID-19, a shorter version of the APS Employee Census was conducted in October 2020 and a full APS\nEmployee Census conducted in May 2021, both in this reporting period.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 36]\nResults against our performance measures and targets\nTable 2: Summary of results against 2021–22 performance measures\nPerformance Measure/Target Status Result\nStrategic Priority 1: Excellence in service provision\nPerformance Measure 1.1: We provide quality services to all our stakeholders\n1.1.1 Stakeholder satisfaction rating of 85% or more Not achieved 84%\n1.1.2 85% or more evaluated entities report improved WHS outcomes Achieved 89%\nas a result of Comcare’s regulatory activities\n1.1.3 100% of activities are delivered within statutory timeframes, Achieved 100%\nwhere applicable\n1.1.4 Safety, Rehabilitation and Compensation Commission satisfaction Achieved 95%\nof support provided by Comcare\n1.1.5 Seafarers Safety, Rehabilitation and Compensation Authority satisfaction Achieved 97%\nof support provided by Comcare\nPerformance Measure 1.\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 44]\nPerformance Measure 1.1: We provide quality services to all our stakeholders\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2021–22 – Page 171\nComcare Corporate Plan 2021–22 – Page 9\nTarget Result\n1.1.1 Stakeholder satisfaction rating of 85% or more Not achieved\nResult analysis\nComcare’s average stakeholder satisfaction rating was 84%.\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 46]\nPerformance Measure 1.2: We consistently manage Commonwealth asbestos-related disease\nclaims with more equitable and efficient outcomes\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2021–22 – Page 171\nComcare Corporate Plan 2021–22 – Page 9\nTarget Result\n1.2.1 95% of resolution payments are made within 10 days of receipt of relevant information Not achieved\nResult analysis\n91% of resolution payments were made within 10 days of receipt of relevant information.\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 40]\nResults against our performance measures and targets\nTable 2: Summary of results against 2022–23 performance measures\nPerformance Measure/Target Status Result\nStrategic Priority 1: Excellence in service provision\nPerformance Measure 1.1: We provide quality services to all our stakeholders\n1.1.1 Stakeholder satisfaction rating of 85% or more Achieved 85%\n1.1.2 85% or more evaluated entities report improved work health and safety Not achieved 73%\noutcomes as a result of Comcare’s regulatory activities\n1.1.3 100% of activities are delivered within statutory timeframes, where Achieved 100%\napplicable\n1.1.4 Safety, Rehabilitation and Compensation Commission satisfaction of Achieved 99%\nsupport provided by Comcare\n1.1.5 Seafarers Safety, Rehabilitation and Compensation Authority satisfaction of Not achieved 62%\nsupport provided by Comcare\nPerformance Measure 1.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 47]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 37\nAnnual\nperformance\nstatements\nPerformance Measure 1.1: We provide quality services to all our stakeholders\nTarget Result\n1.1.2 85% or more evaluated entities report improved work health and safety outcomes as a Not achieved\nresult of Comcare’s regulatory activities\nResult analysis\n73% of evaluated entities reported improved work health and safety outcomes as a result of Comcare’s regulatory\nactivities, based on results of the Regulatory Evaluation Survey.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- Performance Measure/Target Status Result\nStrategic Priority 1: Excellence in service provision\nPerformance Measure 1.1: We provide quality services to all our stakeholders\n1.1.1 Stakeholder satisfaction rating of 85% or more Achieved 85%\n1.1.2 85% or more evaluated entities report improved WHS outcomes as a result Not achieved 73%\nof Comcare’s regulatory activities\n1.1.3 100% of activities are delivered within statutory timeframes, where Achieved 100%\napplicable\n1.1.4 SRCC satisfaction of support provided by Comcare Achieved 91%\n1.1.5 Seacare Authority satisfaction of support provided by Comcare Achieved 96%\nPerformance Measure 1.2: We consistently manage Commonwealth asbestos-related disease claims with more\nequitable and efficient outcomes\n1.2.1 95% of resolution payments made within 10 days of receipt of relevant Achieved 98%\ninformation\n1.2.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n- [Page 47]\nCOMCARE AND SRCC ANNUAL REPORTS 2023–24 39\nAnnual\nperformance\nstatements\nPerformance Measure 1.1: We provide quality services to all our stakeholders\nTarget Result\n1.1.2 85% or more evaluated entities report improved work health and safety outcomes as Not achieved –\na result of Comcare’s regulatory activities 73%\nMethodology/source: Assessment of results from Comcare’s annual evaluation of its\nregulatory services.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n- 100% of determinations for b: Not achieved\ntimeframes disease claims are made 99%\nwithin 60 calendar days\nOur support and 5. % return to work rate 85% for accepted claims Achieved\ninterventions lead initially determined within the 88%\nto employees previous 24 months\nin our scheme\nreturning to work\nTable 8: Result summary for performance measures towards the enabling priority\n‘making data-driven decisions’\nIntended result Performance measure 2024–25 Target 2024–25 Results\nOur data 6.\n Source: `annual-reports/2024-25.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf)`\n- [Page 52]\nPerformance Measure/Target Status Result\nPerformance Measure 5: We design and deliver innovative and prevention focused initiatives that promote and\nenable safe and healthy work\nInitiatives are assessed as having a positive influence on: Achieved –\na) Worker/employer satisfaction\nb) Impact on health outcomes and recovery and/or\nc) Access to evidence–based better practice\nPerformance Measure 6: Our proactive regulatory activity is targeted and prevention focused\na) Regulatory priorities continue to be addressed through a multi–year, nationally Achieved –\ncoordinated regulatory activity program of work\nb) Data and intelligence analysed quarterly to identify emerging issues within Achieved –\nComcare’s jurisdiction\nPerformance Measure 7: We undertake strategic research and national cross–sector collaboration to promote and\nenable safe and healthy work\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 55]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 47\nAnnual\nperformance\nstatements\nPerformance Measure 1: We provide quality services to all our stakeholders\nTarget Result\nc) 100% of activities are delivered within statutory timeframes, where applicable Achieved\nResult analysis\n100% of authorisations and review activities were delivered within statutory timeframes.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $28,019,000 , $28,818,000 , $29,599,000 , $30,175,000 | 2025-26 2026-27# 2027-28# 2028-29#\nExpenses $28,019,000 $28,818,000 $29,599,000 $30,175,000\nRevenue $28,019,000 $28,818,000 $29,599,000 $30,175,000\nBalance - - - -\nExplain material\nvariance4\nExplain balance In 2025-26 and the forward estimates, Comcare's licence fees are based on the\nmanagement amount required to recover Comcare's expected business as usual and project costs.\nstrategy\n# Portfolio Budget Statement forward year estimates are based | `other-pdfs/srcc-and-comcare-2025-26-CRIS.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-and-comcare-2025-26-CRIS.pdf)` |\n| $155 million, 155 million | The change to the funding ratio compared to last year’s result is primarily due to an increase in premium\nscheme assets of $155 million, driven by:\n• an increase in the notional balance of funds held in the Consolidated Revenue Fund which increased\nin line with the Bloomberg AusBond Treasury 5+ Year Index (BATY5:IND)\n• Comcare’s premium pool amount plus interest being higher than administration costs and benefits\npayments in 2024–25. | `annual-reports/2024-25.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf)` |\n| $62.3 million, $52.3 million, 62.3 million, 52.3 million | Table 12: Comcare historical funding ratio\n2016–17 2017–18 2018–19 2019–20 2020–21\nFunding ratio 102% 116% 131% 128% 129%\nThe increase in the funding ratio compared to last year’s result was due to the net impact of a decrease in\npremium scheme liabilities of $62.3 million and a decrease in scheme assets of $52.3 million. | `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)` |\n| $18 million, $62.5 million, 18 million, 62.5 million | Table 11: Comcare historical funding ratio\n2017–18 2018–19 2019–20 2020–21 2021–22\nFunding ratio 116% 131% 128% 129% 124%\nThe small decrease in the funding ratio compared to last year’s result was due to the net impact of:\n> an increase in net premium scheme liabilities of $18 million and\n> a decrease in premium scheme assets of $62.5 million. | `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)` |\n| $34.0 million, $77.7 million, 34.0 million, 77.7 million | Table 11: Comcare historical funding ratio\n2018–19 2019–20 2020–21 2021–22 2022–23\nFunding ratio 131% 128% 129% 124% 117%\nThe decrease in the funding ratio compared to last year’s result was due to the net impact of:\n> an increase in premium scheme liabilities of $34.0 million\n> a decrease in premium scheme assets of $77.7 million. | `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)` |\n| $104.3 million, $25.5 million, 104.3 million, 25.5 million | Table 11: Comcare historical funding ratio\n2019–20 2020–21 2021–22 2022–23 2023–24\nFunding ratio 128% 129% 124% 117% 112%\nThe decrease in the funding ratio compared to last year’s result was due to the net impact of:\nan increase in premium scheme liabilities of $104.3 million, offset by an increase in premium\nscheme assets of $25.5 million. | `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)` |\n| $53 million, $33 million, 53 million, 33 million | Sensitivity analysis performed by Taylor Fry indicates that the net central estimate liability, including expenses, may vary by\napproximately -$53 million to +$33 million (i.e. -14% to +9%) as a result of some plausible changes in the valuation basis. | `annual-reports/2024-25.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf)` |\n| $1,377.1 million, $1,415.3 million, 1,377.1 million, 1,415.3 million | 2025 2024\nNote $'000 $'000\nNet premiums held in the Commonwealth Consolidated Revenue\nFund1 1,720,410 1,615,014\nCash and cash equivalents 447,505 397,931\nActuary assessed third party recoveries 8,511 7,802\nActuary assessed gross outstanding liability for payment of premium\nrelated claims2 2.5C (1,821,843) (1,809,738)\nTotal other payables 354,583 211,009\n1 $1,377.1 million has been recognised as a receivable from the Commonwealth Consolidated Reve | `annual-reports/2024-25.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf)` |\n| $230,001 , $245,000 | [Page 88]\nTable 10: Information about remuneration for other highly paid staff\nPost-employment Termination Total\nShort-term benefits benefits Other long-term benefits benefits remuneration\nAverage\nAverage other Average other Average\nTotal Number of Average Average benefits and superannuation Average long long–term termination Average total\nremuneration other highly base salary bonuses allowances contributions service leave benefits benefits remun | `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)` |\n| 120 APS | [pages 64,65,66,67]\nty of Practice which reached 275 attendees across 3 events\n> the Interdepartmental Forum for Workplace Mental Health which hosted 120 APS Executive level staff over\n2 events\n> engaging with external stakeholders through the IMPRovE Project to implement evidence-based guidelines for\ngeneral practitioners treating patients with work-related mental health conditions\n> building strong relationships with Monash University, Universi | `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)` |\n\n## Key Achievements\n\n- [Page 96]\nThis year, Comcare has:\n> finalised the action items for our internal audit program review of risk culture, focussing on:\nencouraging appropriate risk taking and empowering employee decision making, increasing the\nconsistency of communication and collaboration on risk management and highlighting the value\nof risk management activities and sharing lessons learnt.\n> delivered risk awareness week from 17 to 21 June 2024 including:\nInternal:\n– Internal communications from the CEO and Chief Operating Officer\n– Daily intranet articles as well as internal network screen messaging\n– A presentation spotlighting our CEO with 242 staff attending\n– An internal information session on strategic risk, with 157 attendees\nExternal:\n– Hosted a guest speaker presentation on risk management from Ms Kate Hughes, Chair of our Audit\nand Risk Committee with 188 people attending this session.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n- This average is comprised of major scheme employer\nand employee surveys as well as significant events delivered for broader stakeholders.\n> 2022 Comcare Employer Survey – Overall satisfaction: 77%, Response rate: 47%\n> 2021 National Return to Work Survey – Overall satisfaction: 74%, Response rate: 58%\n> 2021 Safe Work Month Webinars – Overall satisfaction: 93%, Response rate: 26%\n> 2022 National Conference – Overall satisfaction: 92%, Response rate: 28%\nThese results highlight where Comcare is performing well:\n> 88% of employers agree that Comcare is a respected authority.\n> A 15-point increase in employers satisfied with Comcare collaborating to achieve Return to Work outcomes\n(71%).\n> 96% of surveyed workers report that they had returned to work at some point since their injury (4-points higher\nthan the national average).\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- This year:\n> Comcare’s LMS saw a 49% increase in the number of accounts (now 19,694), a 2% increase in annual course\ncompletions (8,035 completed), and 223 organisations accessing content, 3% more than during 2021–22.\n> Webinars delivered had a total of 3,908 registrations from 57% of the organisations in Comcare’s jurisdiction,\n5% more organisations than during 2021–22.\n> Comcare’s eNews subscribers increased by 37%, with a total of 6,342 subscribers.\n> Comcare’s LinkedIn followers rose by 27% and Twitter followers rose by 2%.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- This year:\n> Comcare’s LMS saw a 43% increase in the number of accounts (now 28,244), a 79% increase in eLearning\ncourse completions (14,405 completed), a 25% increase in annual live learning attendance (2066 attendees)\nand 250 organisations accessing content, 12% more than during 2022–23.\n> Webinars delivered had a total of 7,833 registrations from 77% of the organisations in Comcare’s jurisdiction,\n35 more organisations than in 2022–23.\n> Comcare’s eNews subscribers increased by 15%, with a total of 7,278 subscribers.\n> Comcare’s LinkedIn followers rose by 16%, total Twitter followers was stable before being decommissioned in late\n2023.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n- In 2024–25, we:\n• implemented a new change management framework to support a practical enterprise approach\nto change management\n• launched our Reconciliation Action Plan 2024–2027 following endorsement by Reconciliation\nAustralia\n• made progress towards implementing a fit for purpose Future Workplace Strategy\n• continued to review and modernise our recruitment approach.\n Source: `annual-reports/2024-25.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf)`\n- [Page 51]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 43\nAnnual\nperformance\nstatements\nRESULTS AGAINST OUR PERFORMANCE\nMEASURES AND TARGETS\nTable 2: Summary of results against 2020–21 performance measures\nPerformance Measure/Target Status Result\nPerformance Measure 1: We provide quality services to all our stakeholders\na) Stakeholder satisfaction rating of 85% or more Not achieved 74%\nb) 85% or more evaluated entities report improved WHS outcomes as a result of Achieved 88%\nComcare’s regulatory activities\nc) 100% of activities are delivered within statutory timeframes, where applicable Achieved 100%\nd) Safety, Rehabilitation and Compensation Commission satisfaction with support Achieved 98%\nprovided by Comcare\ne) Seacare Authority satisfaction with support provided by Comcare Achieved 97%\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 52]\nPerformance Measure/Target Status Result\nPerformance Measure 5: We design and deliver innovative and prevention focused initiatives that promote and\nenable safe and healthy work\nInitiatives are assessed as having a positive influence on: Achieved –\na) Worker/employer satisfaction\nb) Impact on health outcomes and recovery and/or\nc) Access to evidence–based better practice\nPerformance Measure 6: Our proactive regulatory activity is targeted and prevention focused\na) Regulatory priorities continue to be addressed through a multi–year, nationally Achieved –\ncoordinated regulatory activity program of work\nb) Data and intelligence analysed quarterly to identify emerging issues within Achieved –\nComcare’s jurisdiction\nPerformance Measure 7: We undertake strategic research and national cross–sector collaboration to promote and\nenable safe and healthy work\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 55]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 47\nAnnual\nperformance\nstatements\nPerformance Measure 1: We provide quality services to all our stakeholders\nTarget Result\nc) 100% of activities are delivered within statutory timeframes, where applicable Achieved\nResult analysis\n100% of authorisations and review activities were delivered within statutory timeframes.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 60]\nPerformance Measure 5: We design and deliver innovative and prevention focused initiatives\nthat promote and enable safe and healthy work\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2020–21 – Page 180\nComcare Corporate Plan 2020–21 – Page 16\nTarget Result\nInitiatives are assessed as having a positive influence on: Achieved\na) Worker/employer satisfaction\nb) Impact on health outcomes and recovery and/or\nc) Access to evidence-based better practice\nResult analysis\nComcare has delivered 2 initiatives this year.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 62]\nPerformance Measure 7: We undertake strategic research and national cross–sector\ncollaboration to promote and enable safe and healthy work\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2020–21 – Page 181\nComcare Corporate Plan 2020–21 – Page 17\nTarget Result\na) Strategic research and cross sector collaboration initiatives are developed and delivered Achieved\nb) Maintain and build stakeholder engagement across government, private sector and Achieved\nacademia\nc) Partnerships deliver strategic insights for the business Achieved\nResult analysis\nComcare has progressed the following 12 initiatives to support strategic research and cross sector collaboration,\nmaintain and build stakeholder engagement and deliver strategic insights for the business.\n> Early Intervention Service Provider project\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 77]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 69\nManagement\nand\naccountability\nDuring 2020–21 Comcare:\n> revised and updated the Risk Oversight and Management policy and procedure\n> aligned the oversight of strategic, operational and group level risks with Comcare’s new Governance\nFramework and Governance Committee structure\n> maintained a pandemic risk register with oversight from the Pandemic Incident Response Team and\nthe Operations Committee\n> participated in the 2021 Comcover Risk Management Benchmarking survey resulting in a maturity\nlevel of ‘embedded’\n> completed an annual Child Safety Risk Assessment in compliance with the Commonwealth Child\nSafe Framework.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 36]\nResults against our performance measures and targets\nTable 2: Summary of results against 2021–22 performance measures\nPerformance Measure/Target Status Result\nStrategic Priority 1: Excellence in service provision\nPerformance Measure 1.1: We provide quality services to all our stakeholders\n1.1.1 Stakeholder satisfaction rating of 85% or more Not achieved 84%\n1.1.2 85% or more evaluated entities report improved WHS outcomes Achieved 89%\nas a result of Comcare’s regulatory activities\n1.1.3 100% of activities are delivered within statutory timeframes, Achieved 100%\nwhere applicable\n1.1.4 Safety, Rehabilitation and Compensation Commission satisfaction Achieved 95%\nof support provided by Comcare\n1.1.5 Seafarers Safety, Rehabilitation and Compensation Authority satisfaction Achieved 97%\nof support provided by Comcare\nPerformance Measure 1.\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- [Page 85]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 75\nManagement\nand\naccountability\nThis year, Comcare have:\n> assessed our risk culture as part of our internal audit program and are implementing\nrecommendations arising from this activity\n> delivered risk awareness week from 19 to 25 June 2023\n> reviewed our risk appetite and tolerance statements.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- To advise following stakeholder forums. > 18 April 2023 – outcomes of meetings 228 and 229.\nand make Comcare drafts advice based At its 4 April 2023 meeting, the Commission agreed to\nrecommendations on the Commission’s views establish a working group, to consider whether, in providing\nto the Minister on and provides research and advice on the administration of the WHS Act, further issues\nthe most effective analysis about the operations ought to be raised with the Minister in relation to mining and\nmeans of giving of the Act to the Commission. other high-risk industries.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 52]\nPerformance Measure/Target Status Result\nPerformance Measure 5: We design and deliver innovative and prevention focused initiatives that promote and\nenable safe and healthy work\nInitiatives are assessed as having a positive influence on: Achieved –\na) Worker/employer satisfaction\nb) Impact on health outcomes and recovery and/or\nc) Access to evidence–based better practice\nPerformance Measure 6: Our proactive regulatory activity is targeted and prevention focused\na) Regulatory priorities continue to be addressed through a multi–year, nationally Achieved –\ncoordinated regulatory activity program of work\nb) Data and intelligence analysed quarterly to identify emerging issues within Achieved –\nComcare’s jurisdiction\nPerformance Measure 7: We undertake strategic research and national cross–sector collaboration to promote and\nenable safe and healthy work\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 75]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 67\nManagement\nand\naccountability\nFigure 7: Comcare’s governance structure\nytirohtuA\ngnikaM\nnoisiceD\n–\neettimmoC\nevitatirohtuA\nOversight and\nAdvice\nChief Executive\nOfficer\nExecutive Committee\n(and Triage) Audit and Risk\nCommittee\nOperations Performance,\nPortfolio\nCompliance and\nSecurity Engagement Management\nClaims Enforcement Program/Project\nInvestment Privacy\nLitigation and Fraud Boards\nFraud\nComcare is fully committed to complying with the Commonwealth Fraud Control Framework 2017 (Fraud\nControl Framework) (in particular section 10 of the Public Governance, Performance and Accountability\nRule 2014) to minimise fraud.\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 80]\nTable 4: Comcare’s Audit and Risk Committee\nNumber of\nmeetings attended Total annual\nQualifications, knowledge, skills or experience (include / total number of remuneration\nMember name formal and informal as relevant) meetings (GST inclusive)\nLisa Woolmer > Qualifications 5/5 $18,144\n(Chairperson) > Bachelor of Economics and a Diploma in Japanese\nBusiness Communication from Monash University\n> Graduate Diploma in Employment Relations from the\nUniversity of Canberra\n> Graduate of the Australian Institute of Company\nDirectors and Chartered Accountant\nKnowledge, skills and experience\n> Accounting and Financial Management\n> Audit, Assurance and Risk Management\n> Governance and Public Administration\n> Experienced Audit and Risk Committee member\nKate Hughes Qualifications: 5/5 $15,120\n(Deputy > Bachelor of Commerce from Western Sydney\nChairperson) University\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 81]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 73\nManagement\nand\naccountability\nNumber of\nmeetings attended Total annual\nQualifications, knowledge, skills or experience (include / total number of remuneration\nMember name formal and informal as relevant) meetings (GST inclusive)\nPeter Hughes Qualifications: 5/5 $15,840\n> Fellow of the Institute of Actuaries of Australia\n> Graduate of the Australian Institute of Company\nDirectors\nKnowledge, skills and experience:\n> Accounting and Finance\n> Audit, Assurance and Risk Management\n> Industry-specific Knowledge – Insurance\n> Strategic Advice and Business Development\n> Actuarial and Investment\nDavid Turvey Qualifications: 4/5 $0\n> Master of Economics from the Australian National\nUniversity\n> Graduate of the Australian Institute of Company\nDirectors\nKnowledge, skills and experience:\n> Accounting and Finance\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 209]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 201\nGlossary\nand\nindex\nALPHABETICAL INDEX\nA\nabout the reports vii\nAccessibility Action Plan 76\naccountability see management and accountability\nactivities and changes, significant 74\nAdeney, Yvette 21\nAdministrative Appeals Tribunal (AAT) 3\nlitigation program 43, 48\nmanagement of litigation activities 30\nadministrative costs 57\nadvertising 150\nAka, Seyhan 21\nAnderson, Jody 179, 180\nAnderson, Ngaire 21\nannual reports\nabout vii\nappeals 155\nasbestos-related claims, management of (performance)\nresults, summary of 43, 49\nAsbestos-related Claims (Management of Commonwealth Liabilities) Act 2005 (ARC Act) 9\nComcare responsibilities 10\naudit\nexternal 74–5\ninternal 68\nAudit and Risk Committee (ARC) 16, 65\ninternal audit 68\nmeeting attendance 72–3\nroles and responsibilities 69–73\nAustralia and New Zealand Banking Group (ANZ)\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 85]\nManagement\nand\naccountability\nTable 4: Comcare’s Audit and Risk Committee\nNumber of\nmeetings attended Total annual\nQualifications, knowledge, skills or experience / total number of remuneration\nMember name (include formal and informal as relevant) meetings (GST inclusive)\nKate Hughes Qualifications 5/5 $22,032.83\n(Chairperson) > Bachelor of Commerce from Western Sydney\nUniversity\n> Graduate Diploma in Applied Finance from FINSIA\n> Graduate Diploma in OH&S from RMIT\n> Graduate of the Australian Institute of Company\nDirectors\nKnowledge, skills and experience\n> Accounting and Finance Audit\n> Assurance and Risk Management\n> Security and Compliance\n> Governance and Public Administration\n> Strategic Advice and Business Development\nLisa Woolmer Qualifications 2/2 $4,752.00\n(former > Bachelor of Economics and a Diploma in Japanese Ms Woolmer was\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 86]\nNumber of\nmeetings attended Total annual\nQualifications, knowledge, skills or experience / total number of remuneration\nMember name (include formal and informal as relevant) meetings (GST inclusive)\nPeter Hughes Qualifications: 5/5 $16,657.00\n> Fellow of the Institute of Actuaries of Australia\n> Graduate of the Australian Institute of Company\nDirectors\nKnowledge, skills and experience:\n> Accounting and Finance\n> Audit, Assurance and Risk Management\n> Industry-specific Knowledge – Insurance\n> Strategic Advice and Business Development\n> Actuarial and Investment\nDavid Turvey Qualifications: 5/5 $0\n> Master of Economics from Australian National\nUniversity\n> Graduate of the Australian Institute of Company\nDirectors\nKnowledge, skills and experience:\n> Accounting and Finance\n> Governance and Public Administration\n> Strategic Advice and Business Development\n> Data Mining and Analytics\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 220]\nALPHABETICAL INDEX\nA\nAccessibility Action Plan 81\naccountability see management and accountability\nactivities and changes, significant 79\nAdeney, Yvette 22\nAdministrative Appeals Tribunal (AAT) 3\nappeals 201\nlitigation program 29, 44\nmanagement of litigation activities 41, 44\nreview of reconsideration 161\nadministrative cost 89\nadvertising 172\nAka, Seyhan 95\nAnderson, Jody 189, 190\nannual reports vi\nappeals 161–2, 201\nasbestos-related claims, management of (performance)\ngoverning legislation 9\nresults, summary of 28, 38, 44\nAsbestos-related Claims (Management of Commonwealth Liabilities) Act 2005 (ARC Act) 9\nComcare responsibilities 9, 10\nAssessing functional capacity to work for psychological injuries; partnering with the Mental Health\nProfessionals’ Network 47\nAssure Programs 87\naudit\nexternal 79\ninternal 72\nAudit and Risk Committee (ARC) 16, 69, 74\ninternal audit 72\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 83]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 73\nManagement\nand\naccountability\nFigure 9: Comcare’s governance structure\nytirohtuA\ngnikaM\nnoisiceD\n–\neettimmoC\nevitatirohtuA\nytirohtuA\ngnikaM\nnoisiceD\noN\nOversight and\nAdvice\nChief Executive\nOfficer\nPortfolio\nExecutive Committee\nManagement\n(and Triage) Board Audit and Risk\nCommittee\nOperations Performance,\nCompliance and\nSecurity Engagement\nClaims Enforcement Program/Project\nInvestment Privacy\nLitigation and Fraud Boards\nWorking Groups\nWorking Diversity (incl Tiger Teams) Group Directors’\ntogether Working Group and Consultative Management Forum\ngroups\nNational WHS Required\nFraud\nComcare is fully committed to complying with the Commonwealth Fraud Control Framework 2017 (Fraud\nControl Framework) (in particular section 10 of the Public Governance, Performance and Accountability\nRule 2014) to minimise fraud.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 88]\nTable 4: Comcare’s Audit and Risk Committee\nNumber of\nmeetings attended Total annual\nQualifications, knowledge, skills or experience / total number of remuneration\nMember name (include formal and informal as relevant) meetings (GST inclusive)\nKate Hughes Qualifications 5/5 $24,890.08\n(Chairperson) > Bachelor of Commerce from Western Sydney\nUniversity\n> Graduate Diploma in Applied Finance from FINSIA\n> Graduate Diploma in OH&S from RMIT\n> Graduate of the Australian Institute of Company\nDirectors\nKnowledge, skills and experience\n> Accounting and Finance Audit\n> Assurance and Risk Management\n> Security and Compliance\n> Governance and Public Administration\n> Strategic Advice and Business Development\nKevin Noonan Qualifications 5/5 $18,566.76\n> Australian Government computing programmer\naccreditation in 1975\n> Senior Member of Australian Computer Society\n(certified practitioner)\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 89]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 79\nManagement\nand\naccountability\nNumber of\nmeetings attended Total annual\nQualifications, knowledge, skills or experience / total number of remuneration\nMember name (include formal and informal as relevant) meetings (GST inclusive)\nPeter Hughes Qualifications: 5/5 $19,780.13\n> Fellow of the Institute of Actuaries of Australia\n> Graduate of the Australian Institute of Company\nDirectors\nKnowledge, skills and experience:\n> Accounting and Finance\n> Audit, Assurance and Risk Management\n> Industry-specific Knowledge – Insurance\n> Strategic Advice and Business Development\n> Actuarial and Investment\nDavid Turvey Qualifications: 4/5 $0\n> Master of Economics from Australian National\nUniversity\n> Graduate of the Australian Institute of Company\nDirectors\nKnowledge, skills and experience:\n> Accounting and Finance\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 224]\nALPHABETICAL INDEX\nA\naccountability see management and accountability\nactivities and changes, significant 80\nAdministrative Appeals Tribunal (AAT)\nappeals 157\nengagement with 43\nlitigation program 31, 46\nmanagement of litigation activities 46\nreview of reconsideration 157\nadministrative cost 93\nadvertising 166\nAka, Seyhan 24, 98\nAmplitel Pty Ltd 202, 204, 205\nAnderson, Jody 185, 186\nannual reports vii, 15, 178\nappeals 157\nasbestos-related claims, management of (performance) 11, 14, 30\ncommon law settlements 39\ngoverning legislation 11\nresults, summary of 30, 39\nAsbestos-related Claims (Management of Commonwealth Liabilities) Act 2005 (ARC Act)\nComcare responsibilities 12\nAssurance Program 2022–23 41\nAssure Programs 89\naudit\nexternal 80\ninternal 74\nAudit and Risk Committee (ARC) 18, 72, 75–9\ninternal audit 74\nmeeting attendance 78–9\nmembers 75–9\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n\n## Corporate Values and Operating Culture\n\n- [Page 9]\nPAR T ONE:\nCOMCARE\nANNUAL REPORT\n2021–22\nComcare’s purpose:\nTo promote and\nenable safe and\nhealthy work\nComcare’s Strategic priorities and results for 2021–22\n78%\nExcellence in\nservice provision\nof ta rgets achieved*\n10 0 %\nEngagement with\nour stakeholders\nof targets achieved\nPrevention and 10 0 %\nearly intervention\nacross our scheme of targets achieved\n10 0 %\nInsight driven and risk and\nevidence-based practice\nof targets achieved\nBeing adaptive and 10 0 %\nsustainable in the\nface of change of targets achieved\n*7 of 9 targets achieved\nComcare’s values\nAct with Strive to have\nCollaborate\nintegrity and a positive\nand innovate\nrespect impact\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [Page 10]\nCOMCARE 2022–23 SNAPSHOT\nPurpose\npromote and enable safe and healthy work\nStrategic priorities and performance results\nComcare achieved 26 of 28 targets against its 12 performance measures\n78%\nExcellence in\nservice provision\nof ta rgets achieved\n10 0 %\nEngagement with\nour stakeholders\nof targets achieved\nPrevention and 10 0 %\nearly intervention\nacross our scheme of targets achieved\n10 0 %\nInsight driven and risk and\nevidence-based practice\nof targets achieved\nBeing adaptive and 10 0 %\nsustainable in the\nface of change of targets achieved\nValues\nAct with Strive to have\nCollaborate\nintegrity and a positive\nand innovate\nrespect impact\nData is for the period 1 July 2022 to 30 June 2023.\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 7]\nComcare 2023–24 Snapshot\nPurpose\nPromote and enable safe and healthy work\nStrategic priorities and performance results\nComcare achieved 26 of 27 targets against its 12 performance measures\n8 9 %\nExcellence in\nservice provision\nof ta rgets achieved\n10 0 %\nEngagement with\nour stakeholders\nof targets achieved\nPrevention and 10 0 %\nearly intervention\nacross our scheme of targets achieved\n10 0 %\nInsight driven and risk and\nevidence-based practice\nof targets achieved\nBeing adaptive and 10 0 %\nsustainable in the\nface of change of targets achieved\nValues\nAct with Strive to have\nCollaborate\nintegrity and a positive\nand innovate\nrespect impact\nData is for the period 1 July 2023 to 30 June 2024.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n- [Page 9]\nPAR T ONE:\nCOMCARE\nANNUAL REPORT\n2020–21\nComcare’s purpose:\nTo promote and\nenable safe and\nhealthy work\nComcare’s strategic priorities\nExcellence Engagement\nin service with our\nprovision stakeholders\nPrevention and Insight driven\nearly intervention and risk and\nacross our evidence-based\nscheme practice\nBeing adaptive\nand sustainable\nin the face of\nchange\nComcare’s values\nAct with\nCollaborate\nintegrity and\nand innovate\nrespect\nStrive to have a\npositive impact\n Source: `annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)`\n- [Page 63]\nPerformance Measure 4.2: We undertake strategic research and national cross-sector\ncollaboration to promote and enable safe and healthy work\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2021–22 – Page 171\nComcare Corporate Plan 2021–22 – Page 12\nTarget Result\n4.2.1 Strategic research and cross sector collaboration initiatives are developed and delivered Achieved\nResult analysis\n> Activities conducted throughout 2021–22 as part of the Collaborative Partnership included:\n> measuring the movement of people between systems – final report and snapshot report delivered\n> the trial and evaluation of the Transition Support Service for people exiting the workers’ compensation sector\nto another system\n> a national analysis report on how Australia’s major benefit and income support systems use and engage with\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- Table 21: 2021–22 Consultancy Services – at 1 July 2022\nContract Procurement\nSupplier name Description of services value method Justification\nMonash Measuring the movement of people between systems $421,968 Open Tender A\nUniversity as part of Comcare’s Collaborative Partnership\nPwC NewAccess workplaces evaluation $329,593 Open Tender B\nMonash Evaluation of trial of transition support service as $44,000 Open Tender B\nUniversity part of Comcare’s Collaborative Partnership\nJim Stewart Review of the Comcare Permanent Impairment Guide $114,180 Limited A\nConsulting Pt Ltd tender\nPwC Professional Accounting Advisory Services $33,000 Open Tender A\nNote: Justification for decision to use consultancy:\nA – Required specialist skills are not available in-house\nB – Independent review, research or assessment required\nC – Independent agent or facilitator required\n Source: `annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)`\n- [pages 182,183,184,185,187,188,189]\nmandatory\nComcover transaction, or if there is more than one transaction,\nthe aggregate of those transactions, is more than\n$10,000 (inclusive of GST):\n(a) the decision-making process undertaken by\nthe accountable authority to approve the entity\npaying for a good or service from, or providing\na grant to, the related Commonwealth entity or\nrelated company; and\n(b) the value of the transaction, or if there is more\nthan one transaction, the number of transactions\nand the aggregate of value of the transactions\n17BE(p) Management and Any significant activities and changes that affected If applicable,\naccountability – the operation or structure of the entity during the mandatory\nsignificant activities and reporting period\nchanges that affected\nComcare\n172 COMCARE AND SRCC ANNUAL REPORTS 2022–23\n Source: `annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)`\n- [Page 83]\nCOMCARE AND SRCC ANNUAL REPORTS 2023–24 75\nManagement\nand\naccountability\nThe strategy’s target outcomes are:\n> Capability: We attract and grow talented people who value having a positive impact.\n> Agility: We are an adaptable organisation that evolves with change.\n> Wellbeing: We are inclusive and embrace diversity and deliver safe and healthy work.\n> Stewardship: We champion stewardship, integrity, the Comcare values, and a connection with our\npurpose\nComcare is committed to delivering on the targets set by the Australian Government relating to the\nemployment of First Nations peoples and people with disability, reduce the gender pay gap, and aspire for\na workforce that reflects the Australian community.\n Source: `annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2020-21.pdf` - annual-reports - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf\n- `annual-reports/2021-22.pdf` - annual-reports - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf\n- `annual-reports/2022-23.pdf` - annual-reports - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF\n- `annual-reports/2023-24.pdf` - annual-reports - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf\n- `pages/about.html` - pages - http://www.srcc.gov.au/about-us/contact-us\n- `pages/contact.html` - pages - http://www.srcc.gov.au/employees-of-self-insurers/when-to-contact-srcc\n- `pages/homepage.html` - pages - http://www.srcc.gov.au\n- `pages/news-latest.html` - pages - http://www.srcc.gov.au/about-us/news\n- `pages/publications-index.html` - pages - http://www.srcc.gov.au/about-us/publications-and-resources/corporate-publications\n- `pages/strategies-index.html` - pages - http://www.srcc.gov.au/about-us/regulator-performance-framework\n- `pages/strategies-index__00.html` - pages - https://www.srcc.gov.au/about-us/regulator-performance-framework\n- `pages/strategies-index__01.html` - pages - http://www.srcc.gov.au/about-us/regulator-performance-framework\n- `pages/strategies-index__02.html` - pages - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-against-regulator-performance-framework-2018-19.pdf\n- `pages/strategies-index__03.html` - pages - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-against-regulator-performance-framework-2017-18.pdf\n- `other-pdfs/principles-of-regulation.pdf` - other-pdfs - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/principles-of-regulation.pdf\n- `other-pdfs/privacy-policy.pdf` - other-pdfs - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/privacy-policy.pdf\n- `other-pdfs/significant-matters-reporting-policy.pdf` - other-pdfs - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/significant-matters-reporting-policy.pdf\n- `other-pdfs/issues-of-current-interest-june-2025.pdf` - other-pdfs - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/issues-of-current-interest-june-2025.pdf\n- `other-pdfs/srcc-and-comcare-2025-26-CRIS.pdf` - other-pdfs - https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-and-comcare-2025-26-CRIS.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Safety, Rehabilitation and Compensation Commission - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:24:01.638738+00:00\n**Entity ID**: B-000664\n**Jurisdiction**: Commonwealth\n**Portfolio**: Employment and Workplace Relations\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 20\n- Unique legislation references found: 64\n\n| Type | Count |\n|---|---:|\n| Act | 56 |\n| Determination | 1 |\n| Instrument | 3 |\n| Order | 1 |\n| Regulation | 3 |\n\n## Legislation References\n\n### Safety, Rehabilitation and Compensation Act 1988\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 46\n**Register search**: https://www.legislation.gov.au/search?query=Safety%2C+Rehabilitation+and+Compensation+Act+1988\n\n**Sources**:\n- `pages/contact.html`\n- `pages/strategies-index.html`\n- `pages/strategies-index__00.html`\n- `pages/strategies-index__01.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/privacy-policy.pages.jsonl`\n\n**Evidence contexts**:\n- d its self-insurance licence\nwith evidence your employer has breached its self-insurance licence, or\nto enquire on matters that fall within the\nSRCC's functions\n.\nYou can also contact the SRCC to\nmake a submission\n:\nregarding a self-insured licensee under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act)\non matters that fall within the\nSRCC's functions\n.\nSee\nProviding feedback about a self-insured licensee\nfor more information about the process we follow and our contact details.\nSee a\nlist of current and former self-insurers\n, if you are unsure whet\n Source: `pages/contact.html`\n- for targeted external review every three years, for a selected set of regulators\na process for annual external review for a small number of major regulators.\nSRCC's Regulator Performance Framework\nThe SRCC, as the regulator of self-insured licensees under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), is required to implement the Government's Regulator Performance Framework.\nThe SRCC implemented the Framework in 2015 and conducted the first self-assessment in 2015-16.\nImplementing and reporting against the Framework helps us identify areas for i\n Source: `pages/strategies-index.html`\n- for targeted external review every three years, for a selected set of regulators\na process for annual external review for a small number of major regulators.\nSRCC's Regulator Performance Framework\nThe SRCC, as the regulator of self-insured licensees under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), is required to implement the Government's Regulator Performance Framework.\nThe SRCC implemented the Framework in 2015 and conducted the first self-assessment in 2015-16.\nImplementing and reporting against the Framework helps us identify areas for i\n Source: `pages/strategies-index__00.html`\n- for targeted external review every three years, for a selected set of regulators\na process for annual external review for a small number of major regulators.\nSRCC's Regulator Performance Framework\nThe SRCC, as the regulator of self-insured licensees under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), is required to implement the Government's Regulator Performance Framework.\nThe SRCC implemented the Framework in 2015 and conducted the first self-assessment in 2015-16.\nImplementing and reporting against the Framework helps us identify areas for i\n Source: `pages/strategies-index__01.html`\n- r the year ended 30 June 2021.\nThe report meets the requirements of federal law including:\n• section 46 of the Public Governance, Performance and Accountability Act 2013\n• schedule 2, sections 3 and 4 of the Work Health and Safety Act 2011\n• section 85 of the Safety, Rehabilitation and Compensation Act 1988.\nFollowing its tabling in Parliament, the report will be available on the Australian Government\nTransparency Portal and Comcare website.\nYours faithfully\nSusan Weston PSM\nGPO BOX 9905\nCANBERRA ACT 2601\nP 1300 366 979\nCOMCARE.GOV.AU\nCOMCARE AND SRCC ANNUAL REP\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Public Governance, Performance and Accountability Act 2013\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 43\n**Register search**: https://www.legislation.gov.au/search?query=Public+Governance%2C+Performance+and+Accountability+Act+2013\n\n**Sources**:\n- `pages/strategies-index.html`\n- `pages/strategies-index__00.html`\n- `pages/strategies-index__01.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- Annual Report Against the Regulator Performance Framework 2017-18 (PDF, 673.8 KB)\nRegulation\nRegulator Performance Framework\nAustralian Government Regulation\nAustralian Government Regulation guide\n.\nLegislation\nSafety, Rehabilitation and Compensation Act 1988\nPublic Governance, Performance and Accountability Act 2013\n.\nPage last reviewed:\n25 days ago\n Source: `pages/strategies-index.html`\n- Annual Report Against the Regulator Performance Framework 2017-18 (PDF, 673.8 KB)\nRegulation\nRegulator Performance Framework\nAustralian Government Regulation\nAustralian Government Regulation guide\n.\nLegislation\nSafety, Rehabilitation and Compensation Act 1988\nPublic Governance, Performance and Accountability Act 2013\n.\nPage last reviewed:\n25 days ago\n Source: `pages/strategies-index__00.html`\n- Annual Report Against the Regulator Performance Framework 2017-18 (PDF, 673.8 KB)\nRegulation\nRegulator Performance Framework\nAustralian Government Regulation\nAustralian Government Regulation guide\n.\nLegislation\nSafety, Rehabilitation and Compensation Act 1988\nPublic Governance, Performance and Accountability Act 2013\n.\nPage last reviewed:\n25 days ago\n Source: `pages/strategies-index__01.html`\n- l Relations\nDeputy Leader of the Government in the Senate\nParliament House\nCANBERRA ACT 2600\nDear Minister\nI submit to you Comcare’s Annual Report for the year ended 30 June 2021.\nThe report meets the requirements of federal law including:\n• section 46 of the Public Governance, Performance and Accountability Act 2013\n• schedule 2, sections 3 and 4 of the Work Health and Safety Act 2011\n• section 85 of the Safety, Rehabilitation and Compensation Act 1988.\nFollowing its tabling in Parliament, the report will be available on the Australian Government\nTransparency Portal and\n Source: `annual-reports/2020-21.pages.jsonl`\n- itation and Compensation Commission (SRCC) annual reports document\nthe activities of Comcare and the SRCC, and the performance of the Comcare scheme from 1 July 2020 to\n30 June 2021.\nThese annual reports have been prepared in accordance with section 46 of the Public Governance,\nPerformance and Accountability Act 2013 (PGPA Act) and Subdivision B of Division 3A of the Public\nGovernance, Performance and Accountability Amendment (Corporate Commonwealth Entity Annual\nReporting) Rule 2014. They also comply with the requirements of the Work Health and Safety Act 2011\n(WHS Act),\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Work Health and Safety Act 2011\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 30\n**Register search**: https://www.legislation.gov.au/search?query=Work+Health+and+Safety+Act+2011\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/srcc-and-comcare-2025-26-CRIS.pages.jsonl`\n\n**Evidence contexts**:\n- Minister\nI submit to you Comcare’s Annual Report for the year ended 30 June 2021.\nThe report meets the requirements of federal law including:\n• section 46 of the Public Governance, Performance and Accountability Act 2013\n• schedule 2, sections 3 and 4 of the Work Health and Safety Act 2011\n• section 85 of the Safety, Rehabilitation and Compensation Act 1988.\nFollowing its tabling in Parliament, the report will be available on the Australian Government\nTransparency Portal and Comcare website.\nYours faithfully\nSusan Weston PSM\nGPO BOX 9905\nCANBER\n Source: `annual-reports/2020-21.pages.jsonl`\n- e,\nPerformance and Accountability Act 2013 (PGPA Act) and Subdivision B of Division 3A of the Public\nGovernance, Performance and Accountability Amendment (Corporate Commonwealth Entity Annual\nReporting) Rule 2014. They also comply with the requirements of the Work Health and Safety Act 2011\n(WHS Act), and the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).\nThe Comcare and SRCC Annual Reports are published together as the SRCC does not have staff or a\nbudget of its own and is reported through Comcare’s financial statements.\nPART ONE –\n Source: `annual-reports/2020-21.pages.jsonl`\n- early intervention programme 4, 34, 83\nhealth and safety initiatives 81\nInspectorate engagement activities 28\nnotifiable incidents 83, 156–7, 158\nrisk-based program of regulatory engagement 32\ntraining 82\nwellbeing initiatives 31, 34, 45, 60–1, 81\n\n[page 222]\nWork Health and Safety Act 2011 (WHS Act) 9\nComcare responsibilities 10\ncompliance and enforcement 11\nexternal review applications 159\ninfringement notices 159\ninvestigations and inspections 158\nnotices issued 159\nprosecutions under 160–2\nremedial action 159\nscheme coverage under 15\nseizure\n Source: `annual-reports/2020-21.pages.jsonl`\n- er\nI am pleased to submit Comcare’s Annual Report for the year ended 30 June 2022.\nThe report meets the requirements of federal law including:\n• section 46 of the Public Governance, Performance and Accountability Act 2013\n• schedule 2, sections 3 and 4 of the Work Health and Safety Act 2011\n• section 85 of the Safety, Rehabilitation and Compensation Act 1988.\nFollowing its tabling in Parliament, the report will be available on the Australian Government\nTransparency Portal and Comcare website.\nYours faithfully\nAaron Hughes\nActing Chief Executive\n Source: `annual-reports/2021-22.pages.jsonl`\n- e,\nPerformance and Accountability Act 2013 (PGPA Act) and Subdivision B of Division 3A of the Public\nGovernance, Performance and Accountability Amendment (Corporate Commonwealth Entity Annual\nReporting) Rule 2014. They also comply with the requirements of the Work Health and Safety Act 2011\n(WHS Act), and the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).\nThe Comcare and SRCC Annual Reports are published together as the SRCC do not have staff or a budget\nof their own and are reported through Comcare’s financial statements.\nPART ONE\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Claims (Management of Commonwealth Liabilities) Act 2005\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 16\n**Register search**: https://www.legislation.gov.au/search?query=Claims+%28Management+of+Commonwealth+Liabilities%29+Act+2005\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/srcc-and-comcare-2025-26-CRIS.pages.jsonl`\n\n**Evidence contexts**:\n- ns and responsibilities under both the SRC Act and the Work Health and Safety Act\n2011 (WHS Act), which include regulatory functions and powers for compliance and enforcement.\nComcare manages the Commonwealth asbestos claims under the Asbestos-related Claims (Management\nof Commonwealth Liabilities) Act 2005 (ARC Act). We also administer compensation claims for members\nof parliament and the Prime Minister’s spouse under the Parliamentary Injury Compensation Scheme\n(PICS) which was established by the Parliamentary Injury Compensation Scheme Instrument 2016\n(PICS I\n Source: `annual-reports/2020-21.pages.jsonl`\n- imeframe.\nPrevious results\nNot reported prior to 2020–21\nTarget Result\nb) Asbestos-related disease common law settlements are monitored to ensure consistency Achieved\nand equity\nResult analysis\nIn line with the original purpose of the Asbestos-related Claims (Management of Commonwealth Liabilities) Act 2005\n(ARC Act), Comcare monitors the consistency and equity of settlements.\nComcare received, on behalf of the Commonwealth, 78 ARC Act claims in 2020–21.\nComcare has an obligation under the Legal Service Directions 2017 to act as a model litigant and manage claim\n Source: `annual-reports/2020-21.pages.jsonl`\n- ere upheld following a\nAffirmation rate\nrequest for reconsideration.\nAIHW Australian Institute of Health and Welfare\nANAO Australian National Audit Office\nAPS Australian Public Service\nAPSC Australian Public Service Commission\nARC Act Asbestos-related Claims (Management of Commonwealth Liabilities) Act 2005\nATO Australian Taxation Office\nBankwest BWA Group Services Pty Limited\nResponsible for workplace-based management of an injured employee’s return to work\nplan, as well as for initiating, coordinating and monitoring the rehabilitation process.\nCase manager\nThe\n Source: `annual-reports/2020-21.pages.jsonl`\n- tion activities 30\nadministrative costs 57\nadvertising 150\nAka, Seyhan 21\nAnderson, Jody 179, 180\nAnderson, Ngaire 21\nannual reports\nabout vii\nappeals 155\nasbestos-related claims, management of (performance)\nresults, summary of 43, 49\nAsbestos-related Claims (Management of Commonwealth Liabilities) Act 2005 (ARC Act) 9\nComcare responsibilities 10\naudit\nexternal 74–5\ninternal 68\nAudit and Risk Committee (ARC) 16, 65\ninternal audit 68\nmeeting attendance 72–3\nroles and responsibilities 69–73\nAustralia and New Zealand Banking Group (ANZ)\nself-insured workers’ compen\n Source: `annual-reports/2020-21.pages.jsonl`\n- s responsible for overseeing the\nSeacare scheme.\nComcare provides secretariat and other assistance to the SRCC and the Seacare Authority in the\nperformance of their functions.\nComcare manages the Commonwealth asbestos claims under the Asbestos–related Claims (Management\nof Commonwealth Liabilities) Act 2005 (ARC Act). We also administer compensation claims for members\nof parliament and the Prime Minister’s spouse under the Parliamentary Injury Compensation Scheme\n(PICS) which was established by the Parliamentary Business Resources Act 2017.\nThe Public, Governanc\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Environment Protection and Biodiversity Conservation Act 1999\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 12\n**Register search**: https://www.legislation.gov.au/search?query=Environment+Protection+and+Biodiversity+Conservation+Act+1999\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- 0) for directors’ and officers’ insurance.\n150 COMCARE AND SRCC ANNUAL REPORTS 2020–21\n\n[page 159]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 151\nAppendices\nAPPENDIX B – Ecologically sustainable\ndevelopment and environmental performance\nUnder section 516A of the Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act),\ngovernment organisations must report annually on their ecologically sustainable development (ESD) and\nenvironmental performance. Comcare is committed to advancing the principles of ESD and practicing\nthese principles in its everyday activities and\n Source: `annual-reports/2020-21.pages.jsonl`\n- th and safety\nworkforce profile 77–8\nworkplace diversity 76\nenergy consumption 153\nengagement with stakeholders (strategic priority) 31\nanalysis of performance 31–2\nperformance results, summary of 43, 50–1\nSRCC 183\nEnterprise Portfolio Management Office 3, 38\nEnvironment Protection and Biodiversity Conservation Act 1999 (EPBC Act) 151\nenvironmental performance 151–3\nequipment\ntechnology upgrade 152\nevidence-based prevention 34\nexcellence in service provision (strategic priority) 28\nanalysis of performance 28–9\nExecutive Committee 66\nroles and responsibilities 66\nExecutive Te\n Source: `annual-reports/2020-21.pages.jsonl`\n- $59,121 inclusive of GST ($63,268 in 2020–21) for directors’ and\nofficers’ insurance.\n172 COMCARE AND SRCC ANNUAL REPORTS 2021–22\n\n[page 181]\nAppendices\nAPPENDIX B – Ecologically sustainable\ndevelopment and environmental performance\nUnder section 516A of the Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act),\ngovernment organisations must report annually on their ecologically sustainable development (ESD)\nand environmental performance. Comcare is committed to advancing the principles of ESD and practicing\nthese principles in its everyday activities and\n Source: `annual-reports/2021-22.pages.jsonl`\n- ry\nand\nindex\nenergy consumption 175\nengagement with stakeholders (strategic priority) 3–4, 8, 29\nanalysis of performance 40–1\nperformance results, summary of 29, 45\nSRCC 193\nEnterprise Data Governance Policy 51\nEnterprise Portfolio Management Office (EPMO) 60\nEnvironment Protection and Biodiversity Conservation Act 1999 (EPBC Act) 173\nenvironmental performance 175\nequipment\ntechnology upgrade 174\nevidence-based practice vii, 8, 30, 47, 49, 51–8\nexcellence in service provision (strategic priority) 8, 27\nanalysis of performance 32–3\nresults, summary of 28\nExecutive Committee 7\n Source: `annual-reports/2021-22.pages.jsonl`\n- d officers’ insurance\nin 2022–23.\n166 COMCARE AND SRCC ANNUAL REPORTS 2022–23\n\n[page 177]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 167\nAppendices\nAPPENDIX B – Ecologically sustainable\ndevelopment and environmental performance\nOverview\nUnder section 516A of the Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act),\ngovernment organisations must report annually on their ecologically sustainable development (ESD) and\nenvironmental performance. Comcare is committed to advancing the principles of ESD and practicing\nthese principles in its everyday activities and\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Freedom of Information Act 1982\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 11\n**Register search**: https://www.legislation.gov.au/search?query=Freedom+of+Information+Act+1982\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/significant-matters-reporting-policy.pages.jsonl`\n\n**Evidence contexts**:\n- h 19(1)(e) of the PGPA Act.\nExternal audit\nNo external performance audits relating to Comcare were conducted by the Australian National Audit Office\nduring 2020–21.\nFreedom of information\nComcare is required to publish information to the public as part of the Freedom of Information Act 1982\n(FOI Act) Information Publication Scheme (IPS).\nIn accordance with rule 17AH of the PGPA Rule 2014: Comcare’s Agency Plan and other categories\nof information specified by the IPS are available at: https://www.comcare.gov.au/about/governance/\ncomcare–informati\n Source: `annual-reports/2020-21.pages.jsonl`\n- and relationships 130–3\npreparation of 99\nreporting of outcomes 146–7\ntaxation 100\nuncertainty, managing 134–7\nworkers’ compensation claims, principles of accounting 101–5\nfraud 67\nFraud Control Framework 67\nfreedom of information 74\nrequests for review 74–5\nFreedom of Information Act 1982 74\nfunding ratio 58, 85\n\n[page 214]\nG\nGardner, Janit 21\nGauld, Trevor 179, 180\nGeneral Policy Orders 74\nglossary 196–200\ngovernance 64–73\nbetter practice, supporting 29\nprinciples 64\nstructure 67\ngoverning legislation 9\nresponsibilities 10\nGraham, Vanessa 17,\n Source: `annual-reports/2020-21.pages.jsonl`\n- by Comcare under paragraph 19(1)(e) of the PGPA Act.\nExternal audit\nNo external performance audits relating to Comcare were conducted by the ANAO during 2021–2022.\nFreedom of information\nComcare is required to publish information to the public as part of the Freedom of Information Act 1982\n(FOI Act) Information Publication Scheme (IPS).\nIn accordance with rule 17AH of the PGPA Rule 2014: Comcare’s Agency Plan and other categories\nof information specified by the IPS are available at: https://www.comcare.gov.au/about/governance/\ncomcare-informati\n Source: `annual-reports/2021-22.pages.jsonl`\n- xibility 68\nFlinn, Michael 189, 190\nfraud 71–2\nFraud against the Commonwealth census 71\nFraud Control Plan 71\n218 COMCARE AND SRCC ANNUAL REPORTS 2021–22\n\n[page 227]\nGlossary\nand\nindex\nFraud Risk Assessments 71\nfreedom of information 79\nrequests for review 80\nFreedom of Information Act 1982 79\nfunding ratio 62, 63, 89\nFuture Crunch 42, 43\nG\nGallagher, Katy 16, 187\nGauld, Trevor 189, 190\nGeneral Policy Orders 79\nGeneral practitioner (GP) education 49\nglossary 206–211\ngovernance 68–78\nbetter practice, supporting 33\nprinciples 68\nrequirements 68\nst\n Source: `annual-reports/2021-22.pages.jsonl`\n- g our corporate performance measures.\n80 COMCARE AND SRCC ANNUAL REPORTS 2022–23\n\n[page 91]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 81\nManagement\nand\naccountability\nFreedom of information\nComcare is required to publish information to the public as part of the Freedom of Information Act 1982\n(FOI Act) Information Publication Scheme (IPS).\nIn accordance with rule 17AH of the PGPA Rule 2014: Comcare’s Agency Plan and other categories of\ninformation specified by the IPS are available on the Comcare website – https://www.comcare.gov.au/\nabout/governa\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### SRC Act and the Work Health and Safety Act 2011\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 11\n**Register search**: https://www.legislation.gov.au/search?query=SRC+Act+and+the+Work+Health+and+Safety+Act+2011\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/privacy-policy.pages.jsonl`\n\n**Evidence contexts**:\n- Seacare Authority) which is responsible for overseeing the\nSeacare scheme.\nComcare provides secretariat and other assistance to the SRCC and the Seacare Authority in the\nperformance of their functions.\nComcare has functions and responsibilities under both the SRC Act and the Work Health and Safety Act\n2011 (WHS Act), which include regulatory functions and powers for compliance and enforcement.\nComcare manages the Commonwealth asbestos claims under the Asbestos-related Claims (Management\nof Commonwealth Liabilities) Act 2005 (ARC Act). We also administer compens\n Source: `annual-reports/2020-21.pages.jsonl`\n- at during the COVID period there was continued attention to their\nresponsibilities under the scheme, notwithstanding the challenges in adapting their activities within the\npandemic regulatory environment.\nPriorities\nThe SRCC has a range of functions under the SRC Act and the Work Health and Safety Act 2011 (WHS Act).\nThese are set out on page 178.\nTo fulfil its functions, the SRCC’s priorities for 2020–21 were focused on the following key areas:\n> operation of the SRCC\n> stakeholder engagement\n> operation of licensees\n> operation of the Licence Compliance and P\n Source: `annual-reports/2020-21.pages.jsonl`\n- w solutions to problems.\n8 COMCARE AND SRCC ANNUAL REPORTS 2021–22\n\n[page 17]\nAbout\nComcare\nOUR GOVERNING LEGISLATION\nThe Safety, Rehabilitation and Compensation Act 1988 (SRC Act) establishes Comcare. Comcare has\nfunctions and responsibilities under both the SRC Act and the Work Health and Safety Act 2011 (WHS Act),\nwhich includes regulatory functions and powers for compliance and enforcement.\nThe SRC Act also establishes the Safety Rehabilitation and Compensation Commission (SRCC) which has\npowers in relation to the management of self-insured licensees operat\n Source: `annual-reports/2021-22.pages.jsonl`\n- performance measures is to enable the SRCC to obtain\nimproved insights into each licensee’s unique risk profile, and to evaluate performance for regulatory\npurposes by using contextual and trend methods.\nPriorities\nThe SRCC has a range of functions under the SRC Act and the Work Health and Safety Act 2011 (WHS Act).\nThese are set out on page 190.\nTo fulfil its functions, the SRCC’s priorities for 2021–22 were focused on the following key areas:\n> operation of the SRCC\n> stakeholder engagement\n> operation of licensees\n> LCPM.\n184 COMCARE AND SRCC ANNUAL REPORTS\n Source: `annual-reports/2021-22.pages.jsonl`\n- SRCC ANNUAL REPORTS 2022–23\n\n[page 21]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 11\nAbout\nComcare\nGOVERNING LEGISLATION\nThe Safety, Rehabilitation and Compensation Act 1988 (SRC Act) establishes Comcare. Comcare has\nfunctions and responsibilities under both the SRC Act and the Work Health and Safety Act 2011 (WHS Act),\nwhich includes regulatory functions and compliance and enforcement powers.\nThe SRC Act also establishes the Safety Rehabilitation and Compensation Commission (SRCC), which has\npowers in relation to the management of self-insured licensees operating\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Modern Slavery Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 8\n**Register search**: https://www.legislation.gov.au/search?query=Modern+Slavery+Act+2018\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- in accordance with the PGPA Act and the Commonwealth\nProcurement Rules. Comcare actively supports the Indigenous Procurement Policy, meeting the targets set\nto ensure indigenous business opportunities continue to grow.\nComcare has published its second annual Modern Slavery Act 2018 (Cth) (the Act) Statement, covering\nComcare’s procurement and investment activities, after assessing and addressing any identified modern\nslavery risks in its operations and supply chains.\nDetails of contracts for consultancy services\nIn 2021–22, Comcare’s to\n Source: `annual-reports/2021-22.pages.jsonl`\n- lth Community of Practice 44, 47, 56\nMental Health First Aid accreditation 85\nMental Health First Aid Australia Skilled Workplaces Initiative in 2021–22 86\nMental Health Professionals Network 49\nMentally Healthy Workplace Alliance 56\nMinisterial directions 79\nModern Slavery Act 2018 172\nMonash University 34, 56\nMonitoring Compliance Inspection 54, 166\nN\nNapier, Justin 18, 19, 84\nNational Australia Bank Limited 200, 202\nNational Australian Built Environment Rating System (NABERS) Energy Tenancy rating 173\nNational Health and Medical Resea\n Source: `annual-reports/2021-22.pages.jsonl`\n- in accordance with the PGPA Act and the Commonwealth\nProcurement Rules. Comcare actively supports the Indigenous Procurement Policy, meeting the targets set\nto ensure indigenous business opportunities continue to grow.\nComcare has published its second annual Modern Slavery Act 2018 (Cth) Statement, covering Comcare’s\nprocurement and investment activities, after assessing and addressing any identified modern slavery risks\nin its operations and supply chains.\nDetails of contracts for consultancy services\nComcare entered into 7 consultancy\n Source: `annual-reports/2022-23.pages.jsonl`\n- ental Health First Aid accreditation 88\nMental Health First Aid Australia Workplace Recognition Program 88\nMental Health-Related Stigma Program 2–3, 48, 51\n\n[page 234]\nMinister for Employment and Workplace Relations ii, 2, 14, 18, 63\nMinisterial directions 80\nModern Slavery Act 2018 (Cth) Statement 166\nmonitoring compliance activity 1, 32, 56, 57, 160\nmoving objects, being hit by 7, 40\nMulti-Functional Device Refresh project 168\nN\nNapier, Justin 22, 49, 86\nNational Australia Bank Limited 198, 202, 205\nNational Australian Built Environmen\n Source: `annual-reports/2022-23.pages.jsonl`\n- in accordance with the PGPA Act and the Commonwealth\nProcurement Rules. Comcare actively supports the Indigenous Procurement Policy, meeting the targets set\nto ensure indigenous business opportunities continue to grow.\nComcare has published its second annual Modern Slavery Act 2018 (Cth) (the Act) Statement, covering\nComcare’s procurement and investment activities, after assessing and addressing any identified modern\nslavery risks in its operations and supply chains.\nDetails of contracts for consultancy services\nComcare entered into 22\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Seafarers Rehabilitation and Compensation Act 1992\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 7\n**Register search**: https://www.legislation.gov.au/search?query=Seafarers+Rehabilitation+and+Compensation+Act+1992\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/srcc-and-comcare-2025-26-CRIS.pages.jsonl`\n\n**Evidence contexts**:\n- maintain a financially viable scheme.\n12 COMCARE AND SRCC ANNUAL REPORTS 2020–21\n\n[page 21]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 13\nAbout\nComcare\nThe Seafarers Safety, Rehabilitation and Compensation Authority\nThe Seacare Authority is established under the Seafarers Rehabilitation and Compensation Act 1992\n(Seafarers Act) and is responsible for overseeing the Seacare scheme. The Seacare scheme is a\nnational scheme of occupational health and safety (OH&S)1, workers compensation and rehabilitation\narrangements which apply to defined seafaring employees and – in t\n Source: `annual-reports/2020-21.pages.jsonl`\n- ter 176\nsub-committees 181\nwork health and safety see work health and safety\n\n[page 220]\nSafety, Rehabilitation and Compensation (Defence-Related) Act 1988 (DRCA Act)\nComcare responsibilities 10\nscheme management 12\nScheme Management Group 19\nSeacare scheme 9\nSeafarers Rehabilitation and Compensation Act 1992 (Seafarers Act) 9, 13\nSeafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority)\nbetter practice governance, supporting 29\nComcare, relationship with 4, 13\nrole and functions 13\nscheme 13\nself-insurance 175\nsenior management committees 66\n Source: `annual-reports/2020-21.pages.jsonl`\n- strategic risk register 186\nsub-committees 191\nwork health and safety see work health and safety (WHS)\nSafety, Rehabilitation and Compensation Directions 2019 182\nscheme management 12\nScheme Management Group 22\nSchweicker, Penny 22\nSeacare scheme 4, 9, 13, 33\nSeafarers Rehabilitation and Compensation Act 1992 (Seafarers Act) 9\nSeafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority)\nbetter practice governance, supporting 33\nComcare support 37\ngoverning legislation 9, 13\nrelationship with Comcare 4, 13\nrole and functions 13\nscheme 13\nself-ins\n Source: `annual-reports/2021-22.pages.jsonl`\n- Compensation Directions 2019 178\nscheme management role 14\n228 COMCARE AND SRCC ANNUAL REPORTS 2022–23\n\n[page 239]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 229\nGlossary\nand\nindex\nSchweicker, Penelope 24\nSeacare Safety Net Fund 34\nSeacare scheme 11\nreview of 34\nSeafarers Rehabilitation and Compensation Act 1992 (Seafarers Act) 11\nreconsiderations under 14\nSeafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority)\nbetter practice governance, supporting 34\nComcare support 11, 14, 15, 34, 38\nestablishment 15\ngoverning legislation 11\nrelationship wi\n Source: `annual-reports/2022-23.pages.jsonl`\n- ensation Directions 2019 36, 182\nSafety, Rehabilitation and Compensation Directions Amendment Instrument 2023 36\nscheme manager role 15\nSchweicker, Penelope 25\nSeacare Authority Exemption Guidelines 36\nSeacare Safety Net Fund 36\nSeacare scheme 12\nreview of 36\nSeafarers Rehabilitation and Compensation Act 1992 (Seafarers Act) 12\nSeafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority)\nComcare support 12, 16, 36\nestablishment 16\ngoverning legislation 12\nrelationship with Comcare 16\nrole and functions 14\nSeafarers Rehabilitation and Compensatio\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Parliamentary Business Resources Act 2017\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.gov.au/search?query=Parliamentary+Business+Resources+Act+2017\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- related Claims (Management\nof Commonwealth Liabilities) Act 2005 (ARC Act). We also administer compensation claims for members\nof parliament and the Prime Minister’s spouse under the Parliamentary Injury Compensation Scheme\n(PICS) which was established by the Parliamentary Business Resources Act 2017.\nThe Public, Governance, Performance and Accountability Act 2013 (PGPA Act) establishes a system\nof governance and accountability for public resources. Under the PGPA Act, Comcare is a corporate\nCommonwealth entity and is:\n> a body corporate\n> governed by an\n Source: `annual-reports/2021-22.pages.jsonl`\n- 22\n\n[page 231]\nGlossary\nand\nindex\nO\noffice locations 23\nOffice of the Australian Information Commissioner (OAIC) 80\nOmbudsman inquiries 80\nOperations Committee 73\nOptus Administration Pty Limited 200\nP\nPacific National Services Pty Ltd 200\nPalmer, Susannah 22\nParliamentary Business Resources Act 2017 9\nParliamentary Injury Compensation Scheme (PICS) 9\nComcare responsibilities 10\nParliamentary Injury Compensation Scheme Instrument 2016 (PICS Instrument) 9\nPayne, Melissa 189, 190\nPeople at Work (PAW) tool 22, 49\nPeople Strategy 2019–2022 60, 81\nperformance\n Source: `annual-reports/2021-22.pages.jsonl`\n- elated Claims (Management\nof Commonwealth Liabilities) Act 2005 (ARC Act). We also administer compensation claims for members\nof parliament and the Prime Minister’s spouse under the Parliamentary Injury Compensation Scheme\n(PICS), which was established by the Parliamentary Business Resources Act 2017.\nThe Public, Governance, Performance and Accountability Act 2013 (PGPA Act) establishes a system\nof governance and accountability for public resources. Under the PGPA Act, Comcare is a corporate\nCommonwealth entity and is:\n> a body corporate\n> governed by an\n Source: `annual-reports/2022-23.pages.jsonl`\n- S) 49\noffice locations 1, 25\nOffice of the Australian Information Commissioner (OAIC) 81\nOmbudsman inquiries 81\nOptus Administration Pty Limited 198, 202, 205\norganisational change management 61\nP\nPacific National Services Pty Ltd 198, 202\nPalmer, Susannah 24\nParliamentary Business Resources Act 2017 11\nParliamentary Injury Compensation Scheme (PICS)\nComcare responsibilities 12\nParliamentary Injury Compensation Scheme Instrument 2016 (PICS Instrument) 11, 12\nPayne, Melissa 185, 186\n224 COMCARE AND SRCC ANNUAL REPORTS 2022–23\n\n[page 235]\nCOMCARE AND SRCC A\n Source: `annual-reports/2022-23.pages.jsonl`\n- elated Claims\n(Management of Commonwealth Liabilities) Act 2005 (ARC Act). We also administer compensation claims\nfor members of parliament and the Prime Minister’s spouse under the Parliamentary Injury Compensation\nScheme (PICS), which was established by the Parliamentary Business Resources Act 2017.\nThe Public Governance, Performance and Accountability Act 2013 (PGPA Act) establishes a system\nof governance and accountability for public resources. Under the PGPA Act, Comcare is a corporate\nCommonwealth entity and is:\n> a body corporate\n> governed by an a\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Parliamentary Injury Compensation Scheme Instrument 2016\n\n**Type**: Instrument\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.gov.au/search?query=Parliamentary+Injury+Compensation+Scheme+Instrument+2016\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `other-pdfs/srcc-and-comcare-2025-26-CRIS.pages.jsonl`\n\n**Evidence contexts**:\n- related Claims (Management\nof Commonwealth Liabilities) Act 2005 (ARC Act). We also administer compensation claims for members\nof parliament and the Prime Minister’s spouse under the Parliamentary Injury Compensation Scheme\n(PICS) which was established by the Parliamentary Injury Compensation Scheme Instrument 2016\n(PICS Instrument).\nThe Public Governance, Performance and Accountability Act 2013 (PGPA Act) establishes a system\nof governance and accountability for public resources. Under the PGPA Act, Comcare is a corporate\nCommonwealth entity and is:\n> a body corporate\n Source: `annual-reports/2020-21.pages.jsonl`\n- ial 37\nNoonan, Kevin 70, 72\nnotifiable incidents 83, 156–7\nO\nOffice of the Australian Information Commissioner (OAIC) 74–5\noffices 22\nOmbudsman inquiries 75\nOur People Strategy 76\nP\nParliamentary Injury Compensation Scheme (PICS) 9\nComcare responsibilities 10\nParliamentary Injury Compensation Scheme Instrument 2016 (PICS Instrument) 9\nPayne, Melissa 179, 180\nPeople at Work (PAW) tool 32, 37\n208 COMCARE AND SRCC ANNUAL REPORTS 2020–21\n\n[page 217]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 209\nGlossary\nand\nindex\nperformance measures 26\nresults, summary of 43–5\nperformance st\n Source: `annual-reports/2020-21.pages.jsonl`\n- man inquiries 80\nOperations Committee 73\nOptus Administration Pty Limited 200\nP\nPacific National Services Pty Ltd 200\nPalmer, Susannah 22\nParliamentary Business Resources Act 2017 9\nParliamentary Injury Compensation Scheme (PICS) 9\nComcare responsibilities 10\nParliamentary Injury Compensation Scheme Instrument 2016 (PICS Instrument) 9\nPayne, Melissa 189, 190\nPeople at Work (PAW) tool 22, 49\nPeople Strategy 2019–2022 60, 81\nperformance measures 27\nresults, summary of 28–31\nreview 69\nperformance statements 25–65\nresults against performance, summary 28–31\nstatement of prep\n Source: `annual-reports/2021-22.pages.jsonl`\n- inistration Pty Limited 198, 202, 205\norganisational change management 61\nP\nPacific National Services Pty Ltd 198, 202\nPalmer, Susannah 24\nParliamentary Business Resources Act 2017 11\nParliamentary Injury Compensation Scheme (PICS)\nComcare responsibilities 12\nParliamentary Injury Compensation Scheme Instrument 2016 (PICS Instrument) 11, 12\nPayne, Melissa 185, 186\n224 COMCARE AND SRCC ANNUAL REPORTS 2022–23\n\n[page 235]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 225\nGlossary\nand\nindex\nPeople Strategy 2019–2022 60\nPeople Strategy 2028 6, 60, 82\nperformance measures 29\nresults\n Source: `annual-reports/2022-23.pages.jsonl`\n- omcare is established under the SRC Act. Comcare has regulatory functions and responsibilities under the\nSRC Act and WHS Act. Comcare also has non-regulatory responsibilities under the Asbestos-related Claims\n(Management of Commonwealth Liabilities) Act 2005, Parliamentary Injury Compensation Scheme\nInstrument 2016 and the Seafarers Rehabilitation and Compensation Act 1992.\nComcare is the Commonwealth work health and safety regulator, a workers' compensation scheme\nadministrator and an insurer and claims manager. It works with employees and employers to minimise the\ninc\n Source: `other-pdfs/srcc-and-comcare-2025-26-CRIS.pages.jsonl`\n\n### Privacy Act Privacy Act 1988\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.gov.au/search?query=Privacy+Act+Privacy+Act+1988\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- imate of wage/salary, will provide the premium payable by that agency.\nClaim with a date of injury before the introduction of Comcare’s premium system on l\nPre-premium claim\nJuly 1989. These claims and the resultant expenditure may also be called ‘uninsured’.\nPrivacy Act Privacy Act 1988\nPerson or organisation providing medical, rehabilitation or health services in relation to a\nProvider\nwork-related injury or disease.\nPublic Service Act Public Service Act 1999\nAn employee or employer, who is dissatisfied with a decision made under the SRC Ac\n Source: `annual-reports/2020-21.pages.jsonl`\n- RE AND SRCC ANNUAL REPORTS 2021–22 209\n\n[page 218]\nAcronym Description\nClaim with a date of injury before the introduction of Comcare’s premium system on\nPre-premium claim\n1 July 1989. These claims and the resultant expenditure may also be called ‘uninsured’.\nPrivacy Act Privacy Act 1988\nPerson or organisation providing medical, rehabilitation or health services in relation to\nProvider\na work-related injury or disease.\nPublic Service Act Public Service Act 1999\nAn employee or employer, who is dissatisfied with a decision made under the SRC Ac\n Source: `annual-reports/2021-22.pages.jsonl`\n- imate of wage/salary, will provide the premium payable by that agency.\nClaim with a date of injury before the introduction of Comcare’s premium system on 1\nPre-premium claim\nJuly 1989. These claims and the resultant expenditure may also be called ‘uninsured’.\nPrivacy Act Privacy Act 1988\n\n[page 222]\nAcronym Description\nPerson or organisation providing medical, rehabilitation or health services in relation to\nProvider\na work-related injury or disease.\nPublic Service Act Public Service Act 1999\nAn employee or employer, who is dissatisfied with\n Source: `annual-reports/2022-23.pages.jsonl`\n- an employee of the Commonwealth, or a premium paying\nCommonwealth authority, with a date of injury before the introduction of Comcare’s\nPre-premium claim\npremium system on 1 July 1989. These claims and the resultant expenditure may also\nbe called ‘uninsured’.\nPrivacy Act Privacy Act 1988\nPerson or organisation providing medical, rehabilitation or health services in relation to\nProvider\na work-related injury or disease.\nPublic Service Act Public Service Act 1999\nA determination (under section 60 of the SRC Act) can be reconsidered either on re\n Source: `annual-reports/2023-24.pages.jsonl`\n- an employee of the Commonwealth, or a premium paying\nCommonwealth authority, with a date of injury before the introduction of Comcare’s\nPre-premium claim\npremium system on 1 July 1989. These claims and the resultant expenditure may\nalso be called ‘uninsured’.\nPrivacy Act Privacy Act 1988\nPerson or organisation providing medical, rehabilitation or health services in relation\nProvider\nto a work-related injury or disease.\nPublic Service Act Public Service Act 1999\nA determination (under section 60 of the SRC Act) can be reconsidered either\non re\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Public Service Act 1999\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.gov.au/search?query=Public+Service+Act+1999\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- nt personnel in the table above\nThe CEO determines the terms and conditions of employment for all Senior Executive Staff (SES)\nemployees in Comcare. Determinations are based on individual capability and job requirements and\nare made under section 24(1) of the Public Service Act 1999.\n84 COMCARE AND SRCC ANNUAL REPORTS 2021–22\n\n[page 93]\nManagement\nand\naccountability\nOUR WORK HEALTH AND SAFETY\nMANAGEMENT AND PERFORMANCE\nHealth and safety initiatives\nThroughout the year, Comcare undertook a range of initiatives to ensure it provides a heal\n Source: `annual-reports/2021-22.pages.jsonl`\n- nt personnel in the table above\nThe CEO determines the terms and conditions of employment for all Senior Executive Staff (SES)\nemployees in Comcare. Determinations are based on individual capability and job requirements and are\nmade under section 24(1) of the Public Service Act 1999.\n86 COMCARE AND SRCC ANNUAL REPORTS 2022–23\n\n[page 97]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 87\nManagement\nand\naccountability\nWORK HEALTH AND SAFETY MANAGEMENT\nAND PERFORMANCE\nHealth and safety initiatives\nThroughout the year, Comcare undertook a range of i\n Source: `annual-reports/2022-23.pages.jsonl`\n- work outcomes.\nExecutive remuneration\nThe CEO determines the terms and conditions of employment for all Senior Executive Staff employees\nin Comcare. Determinations are based on individual capability and job requirements and are made under\nsection 24(1) of the Public Service Act 1999.\nInformation about remuneration for key management personnel and senior executives is provided\nat Appendix D: Executive remuneration in this Annual Report.\nAccountable Authority\nTable 15: Details of the Accountable Authority during the reporting period\nPositi\n Source: `annual-reports/2024-25.pages.jsonl`\n- 2]\nAppendix D: Executive remuneration\nThe CEO determines the terms and conditions of employment for all Senior Executive Staff employees\nin Comcare. Determinations are based on individual capability and job requirements and are made under\nsection 24(1) of the Public Service Act 1999.\nKey management personnel information in Table 31 has been prepared in accordance with the\nrequirements in Department of Finance Resource Management Guide 138 – Commonwealth entities’\nexecutive remuneration reporting guide for annual reports.16\nTable 31: Info\n Source: `annual-reports/2024-25.pages.jsonl`\n- (PGPA Act) 31, 62, 63, 67\nPublic Governance, Performance and Accountability (Charging for Regulatory Activities) Order 2017 75\nPublic Governance, Performance and Accountability Rule 2014 (PGPA Rule) 6, 147\nfreedom of information 76\nPublic Sector 2024–2026 141\nPublic Service Act 1999 138\npurpose 22\nR\nReconciliation Action Plan 71\nReconciliation Australia 71\nreconsiderations 135\nrecord management 140\nrecordkeeping\nSRCC Directions, under 181\nrecycling 133, 139\nregional engagement program 37\nRegulator Statement of Intent 32\nregulatory perfor\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Public Service Act Public Service Act 1999\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.gov.au/search?query=Public+Service+Act+Public+Service+Act+1999\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- mium claim\nJuly 1989. These claims and the resultant expenditure may also be called ‘uninsured’.\nPrivacy Act Privacy Act 1988\nPerson or organisation providing medical, rehabilitation or health services in relation to a\nProvider\nwork-related injury or disease.\nPublic Service Act Public Service Act 1999\nAn employee or employer, who is dissatisfied with a decision made under the SRC Act,\nReconsideration may ask for that decision to be reviewed by an officer not involved in the making of the\ndecision in question. The result of such a review is called a reviewa\n Source: `annual-reports/2020-21.pages.jsonl`\n- um claim\n1 July 1989. These claims and the resultant expenditure may also be called ‘uninsured’.\nPrivacy Act Privacy Act 1988\nPerson or organisation providing medical, rehabilitation or health services in relation to\nProvider\na work-related injury or disease.\nPublic Service Act Public Service Act 1999\nAn employee or employer, who is dissatisfied with a decision made under the SRC Act,\nReconsideration may ask for that decision to be reviewed by an officer not involved in the making of the\ndecision in question. The result of such a review is called a reviewa\n Source: `annual-reports/2021-22.pages.jsonl`\n- ms and the resultant expenditure may also be called ‘uninsured’.\nPrivacy Act Privacy Act 1988\n\n[page 222]\nAcronym Description\nPerson or organisation providing medical, rehabilitation or health services in relation to\nProvider\na work-related injury or disease.\nPublic Service Act Public Service Act 1999\nAn employee or employer, who is dissatisfied with a decision made under the SRC Act,\nReconsideration may ask for that decision to be reviewed by an officer not involved in the making of the\ndecision in question. The result of such a review is called a reviewa\n Source: `annual-reports/2022-23.pages.jsonl`\n- ystem on 1 July 1989. These claims and the resultant expenditure may also\nbe called ‘uninsured’.\nPrivacy Act Privacy Act 1988\nPerson or organisation providing medical, rehabilitation or health services in relation to\nProvider\na work-related injury or disease.\nPublic Service Act Public Service Act 1999\nA determination (under section 60 of the SRC Act) can be reconsidered either on request\nby a claimant or an employer, or on Comcare’s own motion. The reconsideration is\nReconsideration\nundertaken by a person who was not involved in the initial determination.\n Source: `annual-reports/2023-24.pages.jsonl`\n- ystem on 1 July 1989. These claims and the resultant expenditure may\nalso be called ‘uninsured’.\nPrivacy Act Privacy Act 1988\nPerson or organisation providing medical, rehabilitation or health services in relation\nProvider\nto a work-related injury or disease.\nPublic Service Act Public Service Act 1999\nA determination (under section 60 of the SRC Act) can be reconsidered either\non request by a claimant or an employer, or on Comcare’s own motion. The\nReconsideration\nreconsideration is undertaken by a person who was not involved in the initial\ndetermination.\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### SES Senior Executive Service Safety, Rehabilitation and Compensation Act 1988\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.gov.au/search?query=SES+Senior+Executive+Service+Safety%2C+Rehabilitation+and+Compensation+Act+1988\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- Return to work\nSeacare Authority The Seafarers Safety, Rehabilitation and Compensation Authority\nSeafarers Act Seafarers Rehabilitation and Compensation Act 1992\nSerious claims Those claims that reach one week or more of time lost during the reporting period\nSES Senior Executive Service\nSafety, Rehabilitation and Compensation Act 1988 – the legislation which established\nComcare and defines how the workers’ compensation function is to be administered\nSRC Act\nfor the Australian and ACT Governments and a corporation that is a holder of a licence\nunder Part VIII of the SRC Act.\nSRCC Safety, Re\n Source: `annual-reports/2020-21.pages.jsonl`\n- Planning Model\nSeacare Authority The Seafarers Safety, Rehabilitation and Compensation Authority\nSeafarers Act Seafarers Rehabilitation and Compensation Act 1992\nSerious claims Those claims that reach one week or more of time lost during the reporting period\nSES Senior Executive Service\nSafety, Rehabilitation and Compensation Act 1988 – the legislation which established\nComcare and defines how the workers’ compensation function is to be administered\nSRC Act\nfor the Australian and ACT Governments and a corporation that is a holder of a licence\nunder Part VIII of the SRC Act.\nSRCC Safety, Re\n Source: `annual-reports/2021-22.pages.jsonl`\n- Planning Model\nSeacare Authority The Seafarers Safety, Rehabilitation and Compensation Authority\nSeafarers Act Seafarers Rehabilitation and Compensation Act 1992\nSerious claims Those claims that reach one week or more of time lost during the reporting period.\nSES Senior Executive Service\nSafety, Rehabilitation and Compensation Act 1988 – the legislation which established\nComcare and defines how the workers’ compensation function is to be administered\nSRC Act\nfor the Australian and ACT Governments and a corporation that is a holder of a licence\nunder Part VIII of the SRC Act.\nSRCC Safety, Re\n Source: `annual-reports/2022-23.pages.jsonl`\n- ces to enable the proper performance of its functions and exercise\nof its powers (s72, SRC Act).\nSeafarers Act Seafarers Rehabilitation and Compensation Act 1992\nSerious claims Those claims that reach one week or more of time lost during the reporting period.\nSES Senior Executive Service\nSafety, Rehabilitation and Compensation Act 1988 – the legislation which established\nSRC Act Comcare, the Commission and the workers’ compensation and rehabilitation scheme for\nemployees of the Commonwealth, Commonwealth authorities and licensed corporations.\nSRCC Safety, Rehabilitation and Compensation Com\n Source: `annual-reports/2023-24.pages.jsonl`\n- ces to enable the proper performance of its functions\nand exercise of its powers (s72, SRC Act).\nSeafarers Act Seafarers Rehabilitation and Compensation Act 1992\nSerious claims Those claims that reach one week or more of time lost during the reporting period.\nSES Senior Executive Service\nSafety, Rehabilitation and Compensation Act 1988 – the legislation which established\nComcare, the Commission and the workers’ compensation and rehabilitation scheme\nSRC Act\nfor employees of the Commonwealth, Commonwealth authorities and licensed\ncorporations.\nSRCC Safety, Rehabilitation and Compensation Com\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Safety (Maritime Industry) Act 1993\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.gov.au/search?query=Safety+%28Maritime+Industry%29+Act+1993\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- nctions refer to Part Two of this report – The Safety, Rehabilitation\nand Compensation Commission Annual Report 2020–21. The SRCC annual report is supplied in\naccordance with section 89S of the SRC Act.\n1 In accordance with the Occupational Health and Safety (Maritime Industry) Act 1993\n\n[page 22]\nWHO WE COVER\nThe Comcare scheme is diverse, covering a broad range of occupations and industries including\ngovernment services, defence, law enforcement, transport, logistics, financial, banking services,\nmanufacturing, construction, telecommunicat\n Source: `annual-reports/2020-21.pages.jsonl`\n- nctions refer to Part Two of this report – The Safety, Rehabilitation\nand Compensation Commission Annual Report 2021–22. The SRCC annual report is supplied in\naccordance with section 89S of the SRC Act.\n1 In accordance with the Occupational Health and Safety (Maritime Industry) Act 1993\nCOMCARE AND SRCC ANNUAL REPORTS 2021–22 13\n\n[page 22]\nWHO WE COVER\nThe Comcare scheme is diverse, covering a broad range of occupations and industries including\ngovernment services, defence, law enforcement, transport, logistics, financial, banking services,\n Source: `annual-reports/2021-22.pages.jsonl`\n- o the Minister with regards to the fund levy rate\n> participation in and support of the Attorney-General’s Department review of the Seacare scheme\n> reaccreditation of Health and Safety Representative training courses under the Occupational Health and\nSafety (Maritime Industry) Act 1993.\nCOMCARE AND SRCC ANNUAL REPORTS 2021–22 33\nAnnual\nperformance\nstatements\n\n[page 42]\nH I G H L I G H T\nADDRESSING HEALTH AND SAFETY IN THE\nTRANSPORT AND LOGISTICS INDUSTRY\nThe transport and logistics industry comprises of 16% of Comcare’s WHS jurisdiction. Ov\n Source: `annual-reports/2021-22.pages.jsonl`\n- and functions refer to Part 2 of this report –\nSafety, Rehabilitation and Compensation Commission Annual Report 2022–23.\nThe SRCC annual report is supplied in accordance with section 89S of the SRC Act.\n1 In accordance with the Occupational Health and Safety (Maritime Industry) Act 1993\n\n[page 26]\nWHO WE COVER\nThe Comcare scheme is diverse, covering a broad range of occupations and industries including\ngovernment services, defence, law enforcement, transport, logistics, financial, banking services,\nmanufacturing, construction, telecommunicat\n Source: `annual-reports/2022-23.pages.jsonl`\n- and functions refer to Part 2 of this report – Safety,\nRehabilitation and Compensation Commission Annual Report 2023–24.\nThe SRCC annual report is supplied in accordance with section 89S of the SRC Act.\n1 In accordance with the Occupational Health and Safety (Maritime Industry) Act 1993\n16 COMCARE AND SRCC ANNUAL REPORTS 2023–24\n\n[page 25]\nCOMCARE AND SRCC ANNUAL REPORTS 2023–24 17\nAbout\nComcare\nWho we cover\nThe Comcare scheme is diverse, covering a broad range of occupations and industries including\ngovernment services, defence, law enforce\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### WHS Act Work Health and Safety Act 2011\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.gov.au/search?query=WHS+Act+Work+Health+and+Safety+Act+2011\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- aims management, it has functions under the SRC Act and WHS\nThe Commission\nAct. Until 1992 it was referred to as the Commission for the Safety, Rehabilitation and\nCompensation of Commonwealth Employees.\nThe scheme The Comcare scheme\nWHS Work health and safety\nWHS Act Work Health and Safety Act 2011\nWRP Workplace rehabilitation provider\n200 COMCARE AND SRCC ANNUAL REPORTS 2020–21\n\n[page 209]\nCOMCARE AND SRCC ANNUAL REPORTS 2020–21 201\nGlossary\nand\nindex\nALPHABETICAL INDEX\nA\nabout the reports vii\nAccessibility Action Plan 76\naccountability see management\n Source: `annual-reports/2020-21.pages.jsonl`\n- fety,\nRehabilitation and Compensation of Commonwealth Employees. It reports to the Minister\nfor Employment.\n210 COMCARE AND SRCC ANNUAL REPORTS 2021–22\n\n[page 219]\nGlossary\nand\nindex\nAcronym Description\nThe scheme The Comcare scheme\nWHS Work health and safety\nWHS Act Work Health and Safety Act 2011\nWRP Workplace rehabilitation provider\nCOMCARE AND SRCC ANNUAL REPORTS 2021–22 211\n\n[page 220]\nALPHABETICAL INDEX\nA\nAccessibility Action Plan 81\naccountability see management and accountability\nactivities and changes, significant 79\nAdeney, Yvette 22\nAdministr\n Source: `annual-reports/2021-22.pages.jsonl`\n- monwealth Employees. It reports to the Minister\nfor Employment.\nThe scheme The Comcare scheme\n212 COMCARE AND SRCC ANNUAL REPORTS 2022–23\n\n[page 223]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 213\nGlossary\nand\nindex\nAcronym Description\nWHS Work health and safety\nWHS Act Work Health and Safety Act 2011\nWRP Workplace rehabilitation provider\n\n[page 224]\nALPHABETICAL INDEX\nA\naccountability see management and accountability\nactivities and changes, significant 80\nAdministrative Appeals Tribunal (AAT)\nappeals 157\nengagement with 43\nlitigation program 31, 46\nmanag\n Source: `annual-reports/2022-23.pages.jsonl`\n- RC Act and the WHS Act. Until 1992 it was referred to as the Commission for\nsame as SRCC\nthe Safety, Rehabilitation and Compensation of Commonwealth Employees. It reports to\nthe Minister for Employment.\nThe scheme The Comcare scheme\nWHS Work health and safety\nWHS Act Work Health and Safety Act 2011 (Cth)\nWRP Workplace rehabilitation provider\n\n[page 224]\nAlphabetical index\nA\naccountability see management and accountability\nactivities and changes, significant 93\nACTSmart Office Recycling Program 171\nAdeney, Yvette 25\nAdministrative Appeals Tribunal (AAT)\n Source: `annual-reports/2023-24.pages.jsonl`\n- RC Act and the WHS Act. Until 1992 it was referred to as the Commission\nsame as SRCC\nfor the Safety, Rehabilitation and Compensation of Commonwealth Employees. It\nreports to the Minister for Employment.\nThe scheme The Comcare scheme\nWHS Work health and safety\nWHS Act Work Health and Safety Act 2011 (Cth)\nWRP Workplace Rehabilitation Provider\n188 Comcare and SRCC Annual Report 2024–25\n\n[page 193]\nComcare and SRCC Annual Report 2024–25 189\nGlossary\nand\nindex\nAlphabetical index\nA\naccountability see management and accountability\nAccountable Authorities Inst\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Auditor- General Act 1997\n\n**Type**: Act\n**Confidenc\n\n_…truncated, open the .md file for the full content._", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early intervention, injury recovery, return to work, and work health and safety regulation. [CP p.22]", "purposes_source_page": 22, "how_we_deliver": "Our enabling functions inform and support delivery of our core roles, provide corporate services and ensure we meet government responsibilities. [CP p.22]", "how_we_deliver_source_page": 22, "government_priorities": [ { "text": "Prevent work-related injuries", "source_page": 26 }, { "text": "Deliver better return to work outcomes", "source_page": 26 } ], "outcomes": [ { "name": "Outcome 1: Prevent work-related injuries", "description": "Be a leader in prevention of psychological injuries in particular, and increase our influence, appropriately sharing insights to more effectively drive positive change with employers and employees.", "key_activities": [ "Design and implement an evaluation framework to drive targeted prevention initiatives", "Establish a baseline and define targets for improved work health and safety practices" ], "source_page": 26 }, { "name": "Outcome 2: Deliver better return to work outcomes", "description": "Improve return to work outcomes focusing on psychological injuries, influencing and collaborating to deliver support and interventions that better meet the recovery needs of employees.", "key_activities": [ "Improve return to work outcomes focusing on psychological injuries", "Influence and collaborate to deliver support and interventions that better meet the recovery needs of employees" ], "source_page": 26 } ], "values": [ "Earn and strengthen trust", "Strive to have a positive impact", "Collaborate and innovate", "Act with integrity and respect" ], "values_framework_name": "APS Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Average Commonwealth premium rate", "target": "1% of payroll or lower", "source_page": 26 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Average Commonwealth premium rate", "result": "0.95%", "status": "Achieved", "source_page": 33 } ], "_source_urls": { "annual_report_url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 63]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 53\nAnnual\nperformance\nstatements\nSTRATEGIC PRIORITY 4:\nINSIGHT DRIVEN AND RISK AND\nEVIDENCE‑BASED PRACTICE\nAnalysis of performance against our key activities\nContinuing to mature our data governance, capability and technology in line with our Data\nStrategy 2019–2022\nThe final phase of implementation of the Data Strategy 2019–2022 (Data Strategy) included:\n> establishing data roles and responsibilities including data stewards and data owners\n> improved data awareness and data literacy through organisation-wide data training\n> an ongoing Data Awareness Community of Practice\n> implementation of a data catalogue.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 63]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 53\nAnnual\nperformance\nstatements\nSTRATEGIC PRIORITY 4:\nINSIGHT DRIVEN AND RISK AND\nEVIDENCE‑BASED PRACTICE\nAnalysis of performance against our key activities\nContinuing to mature our data governance, capability and technology in line with our Data\nStrategy 2019–2022\nThe final phase of implementation of the Data Strategy 2019–2022 (Data Strategy) included:\n> establishing data roles and responsibilities including data stewards and data owners\n> improved data awareness and data literacy through organisation-wide data training\n> an ongoing Data Awareness Community of Practice\n> implementation of a data catalogue.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 96]\nThis year, Comcare has:\n> finalised the action items for our internal audit program review of risk culture, focussing on:\nencouraging appropriate risk taking and empowering employee decision making, increasing the\nconsistency of communication and collaboration on risk management and highlighting the value\nof risk management activities and sharing lessons learnt.\n> delivered risk awareness week from 17 to 21 June 2024 including:\nInternal:\n– Internal communications from the CEO and Chief Operating Officer\n– Daily intranet articles as well as internal network screen messaging\n– A presentation spotlighting our CEO with 242 staff attending\n– An internal information session on strategic risk, with 157 attendees\nExternal:\n– Hosted a guest speaker presentation on risk management from Ms Kate Hughes, Chair of our Audit\nand Risk Committee with 188 people attending this session.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 96]\nThis year, Comcare has:\n> finalised the action items for our internal audit program review of risk culture, focussing on:\nencouraging appropriate risk taking and empowering employee decision making, increasing the\nconsistency of communication and collaboration on risk management and highlighting the value\nof risk management activities and sharing lessons learnt.\n> delivered risk awareness week from 17 to 21 June 2024 including:\nInternal:\n– Internal communications from the CEO and Chief Operating Officer\n– Daily intranet articles as well as internal network screen messaging\n– A presentation spotlighting our CEO with 242 staff attending\n– An internal information session on strategic risk, with 157 attendees\nExternal:\n– Hosted a guest speaker presentation on risk management from Ms Kate Hughes, Chair of our Audit\nand Risk Committee with 188 people attending this session.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 58]\nPerformance Measure 3.2: Our proactive regulatory activity is targeted and prevention focused\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2021–22 – Page 170\nComcare Corporate Plan 2021–22 – Page 11\nTarget Result\n3.2.1 Comcare’s regulatory priority program results in improved rates of compliance in the Achieved\njurisdiction in relation to priority areas\nResult analysis\nKey activities allocated to Comcare’s National Operations team have been completed in line with the Regulatory\nWork Activity Planning Model (RWAPM) Program deliverables and endorsed amended approaches.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 58]\nPerformance Measure 3.2: Our proactive regulatory activity is targeted and prevention focused\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2021–22 – Page 170\nComcare Corporate Plan 2021–22 – Page 11\nTarget Result\n3.2.1 Comcare’s regulatory priority program results in improved rates of compliance in the Achieved\njurisdiction in relation to priority areas\nResult analysis\nKey activities allocated to Comcare’s National Operations team have been completed in line with the Regulatory\nWork Activity Planning Model (RWAPM) Program deliverables and endorsed amended approaches.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 62]\nPerformance Measure 7: We undertake strategic research and national cross–sector\ncollaboration to promote and enable safe and healthy work\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2020–21 – Page 181\nComcare Corporate Plan 2020–21 – Page 17\nTarget Result\na) Strategic research and cross sector collaboration initiatives are developed and delivered Achieved\nb) Maintain and build stakeholder engagement across government, private sector and Achieved\nacademia\nc) Partnerships deliver strategic insights for the business Achieved\nResult analysis\nComcare has progressed the following 12 initiatives to support strategic research and cross sector collaboration,\nmaintain and build stakeholder engagement and deliver strategic insights for the business.\n> Early Intervention Service Provider project", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 62]\nPerformance Measure 7: We undertake strategic research and national cross–sector\ncollaboration to promote and enable safe and healthy work\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2020–21 – Page 181\nComcare Corporate Plan 2020–21 – Page 17\nTarget Result\na) Strategic research and cross sector collaboration initiatives are developed and delivered Achieved\nb) Maintain and build stakeholder engagement across government, private sector and Achieved\nacademia\nc) Partnerships deliver strategic insights for the business Achieved\nResult analysis\nComcare has progressed the following 12 initiatives to support strategic research and cross sector collaboration,\nmaintain and build stakeholder engagement and deliver strategic insights for the business.\n> Early Intervention Service Provider project", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 44]\nSTRATEGIC PRIORITY 1:\nEXCELLENCE IN SERVICE PROVISION\nAnalysis of performance against our key activities\nDelivering key projects to improve claims management outcomes and performance\nComcare has continued work to improve our claims management services and the outcomes for clients\nin 2022–23.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 44]\nSTRATEGIC PRIORITY 1:\nEXCELLENCE IN SERVICE PROVISION\nAnalysis of performance against our key activities\nDelivering key projects to improve claims management outcomes and performance\nComcare has continued work to improve our claims management services and the outcomes for clients\nin 2022–23.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[Page 41]\nCOMCARE AND SRCC ANNUAL REPORTS 2023–24 33\nAnnual\nperformance\nstatements\nStrategic priority 1:\nExcellence in service provision\nAnalysis of performance against our key activities\nDelivering projects to improve claims management outcomes and performance, including trialing\nnew evidence-based approaches for managing claims for complex psychological injury\nClaim Management Operating Model\nComcare implemented an updated Operating Model for claim management, focused on improving\nclaim outcomes for those in our scheme.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[Page 41]\nCOMCARE AND SRCC ANNUAL REPORTS 2023–24 33\nAnnual\nperformance\nstatements\nStrategic priority 1:\nExcellence in service provision\nAnalysis of performance against our key activities\nDelivering projects to improve claims management outcomes and performance, including trialing\nnew evidence-based approaches for managing claims for complex psychological injury\nClaim Management Operating Model\nComcare implemented an updated Operating Model for claim management, focused on improving\nclaim outcomes for those in our scheme.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2023-24.pdf 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