{ "entity_id": "QLD-Seqwater", "folder": "Seqwater", "name": "Seqwater", "type": "Statutory Authority", "jurisdiction": "QLD", "portfolio": "Water", "website": "https://www.seqwater.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 8, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025. This report also provides transparency on the quality and safety of bulk drinking water supplied to our customers and communities. [AR p.6]", "official_site_url": "https://www.seqwater.com.au/", "source_documents": [ { "type": "annual_report", "title": "Drinking Water Service Annual Report 2024-2025 (final signed version)", "url": "https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Enclosure 3 Source water (treated wastewater) annual water quality report 2023-2024 for passive sample (data not available at the time of the previous publicati", "url": "https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%203%20Source%20water%20%28treated%20wastewater%29%20annual%20water%20quality%20report%202023-2024%20for%20passive%20sample%20data%20not%20available%20at%20the%20time%20of%20the%20previous%20publication%20of%20the%20annual%20report.pdf", "period": "2023-24", "confidence": "high" }, { "type": "strategie", "title": "Seqwater Strategic Plan 2025-29", "url": "https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF", "period": "2025", "confidence": "medium" } ], "purpose": { "text": "The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025. This report also provides transparency on the quality and safety of bulk drinking water supplied to our customers and communities. [AR p.6]", "source_url": "", "source_page": 6, "source_deep_url": "" }, "vision": null, "strategic_priorities": [], "values": [ { "name": "Compliance with regulatory requirements", "description": "", "source_url": "", "source_page": null }, { "name": "Transparency and accountability", "description": "", "source_url": "", "source_page": null }, { "name": "Continuous improvement", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Safe Drinking Water", "description": "Seqwater ensures the provision of safe drinking water to customers by complying with the approved Drinking Water Quality Management Plan (DWQMP) and implementing a multi-barrier approach to water quality management. This includes the management of risks from catchments to the supply system and distribution networks. [AR p.8]", "activities": [ "Operational monitoring", "Verification monitoring", "Risk assessment reviews", "Implementation of the Drinking Water Quality Improvement Plan" ], "source_url": "", "source_page": 8, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Compliance with Australian Drinking Water Guidelines", "target": "100% compliance", "latest_result": "99.99% compliance", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF", "result_source_page": null }, { "code": "CCE02", "measure": "Verification monitoring results", "target": "No exceedances of health guideline values", "latest_result": "One health exceedance", "status": "Partially achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 t" ], "watch_terms": [ "Compliance with Australian Drinking Water Guidelines", "Verification monitoring results" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# Seqwater — Strategy Brief\n\n**Reporting period**: 2024-2025\n**Corporate plan in force**: 2025-2026\n**Annual Report**: [2024-2025](https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)\n\n## Our purpose / purposes\n\n> The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025. This report also provides transparency on the quality and safety of bulk drinking water supplied to our customers and communities. [AR p.6](https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF#page=6) [CP p.6]\n\n## How we deliver\n\n> Seqwater maintains an operational monitoring program which supports the multiple-barrier approach to effectively manage drinking water quality as described in Section 3.3. This includes monitoring of key operational parameters by online instrumentation that feed into Supervisory Control and Data Acquisition (SCADA) systems as well as the operational monitoring performed by water treatment plant operators and internal process laboratories. Operator and process laboratory monitoring is used to verify the operation of the plant and the accuracy of online instrumentation. [AR p.9](https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF#page=9) [CP p.9]\n\n## Outcomes\n\n### Outcome 1: Safe Drinking Water\nSeqwater ensures the provision of safe drinking water to customers by complying with the approved Drinking Water Quality Management Plan (DWQMP) and implementing a multi-barrier approach to water quality management. This includes the management of risks from catchments to the supply system and distribution networks. [AR p.8](https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF#page=8) [CP p.8]\n\n**Key activities:**\n- Operational monitoring\n- Verification monitoring\n- Risk assessment reviews\n- Implementation of the Drinking Water Quality Improvement Plan\n\n## Values and principles\n\n- Compliance with regulatory requirements\n- Transparency and accountability\n- Continuous improvement\n\n## What they will measure themselves on this year (targets from 2025-2026 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Compliance with Australian Drinking Water Guidelines | 100% compliance | |\n| CCE02 | Verification monitoring results | No exceedances of health guideline values | |\n\n## How they performed last year (results from 2024-2025 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Compliance with Australian Drinking Water Guidelines | 99.99% compliance | Achieved | |\n| CCE02 | Verification monitoring results | One health exceedance | Partially achieved | |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Seqwater - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:52:06.741829+00:00\n**Entity ID**: QLD-Seqwater\n**Entity type**: Statutory Authority\n**Jurisdiction**: QLD\n**Portfolio**: Water\n**Website**: https://www.seqwater.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 2 |\n| other-pdfs | 5 |\n| pages | 8 |\n| strategies | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- [pages 1,2]\n[Page 1]\nSeqwater Strategic Plan 2025–29\nSeqwater’s strategic framework Vision\nSeqwater has four focus areas that will ensure Seqwater’s resources are directed Water for Life – an innovative leader, delivering our most precious resource for generations\ntoward high value activities that continue to improve core services, deliver to come.\nagainst long-term strategic outcomes and achieve objectives in pursuit of its\nWater for Life vision.\n Source: `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pdf (https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF)`\n- The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on\nthe overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Section 142(3) The report must state or include all of the This report provides an update on the\nfollowing— implementation of the DWQMP in accordance with the\napproval conditions and the above regulatory guidance.\na) the information required under the latest report Refer to the next page of this report for the relevant\nrequirement given to the provider; conditions from the latest Report Requirement Notice.\nb) the actions the provider took to implement the plan; Refer to Section 3 of this report.\nc) the outcome of any review of the plan in the financial Refer to Section 7 of this report for details of the regular\nyear and how the provider has addressed matters review of the DWQMP that was undertaken in the reporting\nraised in the review; period.\nd) if a drinking water quality management plan audit report Refer to Section 6.1 of this report for details of the regular\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Key strategic challenges include:\n• capital delivery and competing infrastructure pipeline priorities\nContribution to Queensland Government objectives for\n• emerging water supply challenges\nthe community\n• (cid:444)(cid:82)(cid:69)(cid:82)(cid:71)(cid:77)(cid:69)(cid:80)(cid:4)(cid:87)(cid:89)(cid:87)(cid:88)(cid:69)(cid:77)(cid:82)(cid:69)(cid:70)(cid:77)(cid:80)(cid:77)(cid:88)(cid:93)\n• social licence.\n Source: `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pdf (https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF)`\n\n### Role and Functions\n\n- Seqwater’s performance is measured by:\nSeqwater’s customers and communities in South East Queensland (SEQ) are at the heart of\n• water quality\neverything it does.\n• continuity of supply\n• asset maintenance As the region’s bulk water supplier, Seqwater plays a crucial role in planning SEQ’s water supply\n• process safety incidents and program completion (cid:74)(cid:83)(cid:86)(cid:4)(cid:88)(cid:76)(cid:73)(cid:4)(cid:74)(cid:89)(cid:88)(cid:89)(cid:86)(cid:73)(cid:16)(cid:4)(cid:81)(cid:69)(cid:82)(cid:69)(cid:75)(cid:77)(cid:82)(cid:75)(cid:4)(cid:80)(cid:83)(cid:82)(cid:75)(cid:17)(cid:88)(cid:73)(cid:86)(cid:81)(cid:4)(cid:91)(cid:69)(cid:88)(cid:73)(cid:86)(cid:4)(cid:87)(cid:73)(cid:71)(cid:89)(cid:86)(cid:77)(cid:88)(cid:93)(cid:16)(cid:4)(cid:445)(cid:83)(cid:83)(cid:72)(cid:4)(cid:81)(cid:77)(cid:88)(cid:77)(cid:75)(cid:69)(cid:88)(cid:77)(cid:83)(cid:82)(cid:4)(cid:69)(cid:82)(c\n Source: `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pdf (https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF)`\n- Other drinking water quality management system improvement activities completed during the reporting period\ninclude:\n• 16 water supply system risk assessment reviews,\n• 18 Hazard Analysis Critical Control Point (HACCP) team meetings,\n• 32 internal audits of WTPs and Water Grid sites,\n• an external third-party AS NZS/ISO 22000:2018 Food Safety Management Systems (ISO 22000) recertification\naudit,\n• a regular audit of the DWQMP, a legislative requirement, and\n• a regular review of the DWQMP, a legislative requirement.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- The relevant TDS results were 700 mg/L and 730\nmg/L (ADWG aesthetic guideline value: 600 mg/L), the relevant chloride results were 270 mg/L and 300 mg/L\n(ADWG aesthetic guideline value: 250 mg/L), and the relevant hardness result was 250 mg/L (ADWG aesthetic\nguideline value: 200 mg/L).\n• One aesthetic guideline exceedance attributed to an elevated turbidity result in the reticulated (treated) water\nfrom Moogerah Dam WTP (9.0 NTU on 7 May 2025; ADWG aesthetic guideline value: 5 NTU).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- DWI-507- Lowood 6 December Failure to undertake sampling in accordance with the verification monitoring program Since this event took place, several internal\n24-11581 WTP 2024 improvements have been implemented that\nA weekly treated water verification sample from Lowood WTP, scheduled for collection in\ndecrease the risk of such events occurring.\nthe week of 14 August 2023, was not analysed for THMs, as required by the Verification\nCancellation and (re)submission of samples\nMonitoring Program.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Read more\nCatchments\nPlanned burn scheduled at Numinbah Valley on Tuesday 14 April 2026\n14 Apr 2026\nSeqwater has scheduled a planned burn at Numinbah Valley on Tuesday14th April 2026\nRead more\nCatchments\nPlanned burn scheduled at Lake Wivenhoe (Murrumba Island) on Wednesday 15th April 2026\n13 Apr 2026\nSeqwater has scheduled a planned burn at Lake Wivenhoe (Murrumba Island) on Wednesday 15th April 2026\nRead more\nProjects\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nSeqwater has achieved a significant milestone in the Lake Macdonald Dam Improvement Project, completing construction of the...\n Source: `pages/news-latest.html (https://www.seqwater.com.au/news)`\n\n### Strategic Priorities\n\n- Our corporate plans and reports\nSeqwater Strategic Plan 2025-29\nSets out our strategic direction, purpose and key priorities.\n Source: `pages/publications-index.html (https://www.seqwater.com.au/corporate-publications)`\n- Key strategic challenges include:\n• capital delivery and competing infrastructure pipeline priorities\nContribution to Queensland Government objectives for\n• emerging water supply challenges\nthe community\n• (cid:444)(cid:82)(cid:69)(cid:82)(cid:71)(cid:77)(cid:69)(cid:80)(cid:4)(cid:87)(cid:89)(cid:87)(cid:88)(cid:69)(cid:77)(cid:82)(cid:69)(cid:70)(cid:77)(cid:80)(cid:77)(cid:88)(cid:93)\n• social licence.\n Source: `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pdf (https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF)`\n- Other drinking water quality management system improvement activities completed during the reporting period\ninclude:\n• 16 water supply system risk assessment reviews,\n• 18 Hazard Analysis Critical Control Point (HACCP) team meetings,\n• 32 internal audits of WTPs and Water Grid sites,\n• an external third-party AS NZS/ISO 22000:2018 Food Safety Management Systems (ISO 22000) recertification\naudit,\n• a regular audit of the DWQMP, a legislative requirement, and\n• a regular review of the DWQMP, a legislative requirement.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- The relevant TDS results were 700 mg/L and 730\nmg/L (ADWG aesthetic guideline value: 600 mg/L), the relevant chloride results were 270 mg/L and 300 mg/L\n(ADWG aesthetic guideline value: 250 mg/L), and the relevant hardness result was 250 mg/L (ADWG aesthetic\nguideline value: 200 mg/L).\n• One aesthetic guideline exceedance attributed to an elevated turbidity result in the reticulated (treated) water\nfrom Moogerah Dam WTP (9.0 NTU on 7 May 2025; ADWG aesthetic guideline value: 5 NTU).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- DWI-507- Lowood 6 December Failure to undertake sampling in accordance with the verification monitoring program Since this event took place, several internal\n24-11581 WTP 2024 improvements have been implemented that\nA weekly treated water verification sample from Lowood WTP, scheduled for collection in\ndecrease the risk of such events occurring.\nthe week of 14 August 2023, was not analysed for THMs, as required by the Verification\nCancellation and (re)submission of samples\nMonitoring Program.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Read more\nCatchments\nPlanned burn scheduled at Numinbah Valley on Tuesday 14 April 2026\n14 Apr 2026\nSeqwater has scheduled a planned burn at Numinbah Valley on Tuesday14th April 2026\nRead more\nCatchments\nPlanned burn scheduled at Lake Wivenhoe (Murrumba Island) on Wednesday 15th April 2026\n13 Apr 2026\nSeqwater has scheduled a planned burn at Lake Wivenhoe (Murrumba Island) on Wednesday 15th April 2026\nRead more\nProjects\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nSeqwater has achieved a significant milestone in the Lake Macdonald Dam Improvement Project, completing construction of the...\n Source: `pages/news-latest.html (https://www.seqwater.com.au/news)`\n- However,\nBetween 10 and 24 September 2024 sampling of 50 source and raw water sites for PFAS\n2024 Seqwater has taken precautionary measures to\nwas undertaken to further inform PFAS risk characterization.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [pages 1,2,3]\n[Page 1]\nDrinking Water Service\nAnnual Report\n2024-2025\nRevision 01 | December 2025\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Document Owner: Approval Date: Document Approver: Page:\n1 D25/234628 Principal Water Quality 11/12/2025 Manager Technical Support and Improvement 2 of 43\nThis document is the property of Seqwater.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n\n## KPIs, Targets, and Where They Are At\n\n- The relevant TDS results were 700 mg/L and 730\nmg/L (ADWG aesthetic guideline value: 600 mg/L), the relevant chloride results were 270 mg/L and 300 mg/L\n(ADWG aesthetic guideline value: 250 mg/L), and the relevant hardness result was 250 mg/L (ADWG aesthetic\nguideline value: 200 mg/L).\n• One aesthetic guideline exceedance attributed to an elevated turbidity result in the reticulated (treated) water\nfrom Moogerah Dam WTP (9.0 NTU on 7 May 2025; ADWG aesthetic guideline value: 5 NTU).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Read more\nCatchments\nPlanned burn scheduled at Numinbah Valley on Tuesday 14 April 2026\n14 Apr 2026\nSeqwater has scheduled a planned burn at Numinbah Valley on Tuesday14th April 2026\nRead more\nCatchments\nPlanned burn scheduled at Lake Wivenhoe (Murrumba Island) on Wednesday 15th April 2026\n13 Apr 2026\nSeqwater has scheduled a planned burn at Lake Wivenhoe (Murrumba Island) on Wednesday 15th April 2026\nRead more\nProjects\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nSeqwater has achieved a significant milestone in the Lake Macdonald Dam Improvement Project, completing construction of the...\n Source: `pages/news-latest.html (https://www.seqwater.com.au/news)`\n- [Page 10]\nSeqwater Annual Water Quality Report\nSource Water (Treated Wastewater)\nSource Water (Treated Wastewater) - July 2024 to June 2025\nUnit of Number of\nParameter CAS RN measure samples Minimum Average Maximum\nVernolate 1929-77-7 ug/L 24 <0.1 <0.1 <0.1\nVinclozolin 50471-44-8 ug/L 72 <0.1 <0.1 <0.1\nVinyl Acetate 108-05-4 ug/L 72 <10 <10 <10\nVinyl Chloride 75-01-4 ug/L 72 <0.05 <0.15 <0.2\nWarfarin 81-81-2 ug/L 72 <0.02 <0.02 <0.02\nZinc - Total 7440-66-6 mg/L 36 0.01 0.02383 0.076\nTotal number of tests in reporting period n 46235\nAverage is calculated such that where a detection exists any less than values have been treated as zero.\n Source: `other-pdfs/Enclosure-201-20Source-20water-20-28treated-20wastewater-29-20annual-20water-20q.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%201%20Source%20water%20%28treated%20wastewater%29%20annual%20water%20quality%20report%202024-2025.pdf)`\n- [Page 9]\nSeqwater Annual Water Quality Report\nPurified Recycled Water\nLuggage Point AWTP Point of Supply - July 2024 to June 2025\nUnit of Number of Count of\nParameter CAS RN measure samples Minimum Average Maximum exceedances\nTrifloxysulfuron-sodium 199119-58-9 ug/L 4 <0.1 <0.1 <0.1 n/a\nTrifluralin 1582-09-8 ug/L 47 <0.01 <0.01 <0.01 0\nTrimethoprim 738-70-5 ug/L 47 <0.02 <0.02 <0.02 0\nTri-n-butyl phosphate 126-73-8 ug/L 47 <0.01 <0.01 <0.01 0\nTrinexapac (acid) 143294-89-7 ug/L 47 <0.07 <0.07277 <0.2 n/a\nTrinexapac-ethyl 95266-40-3 ug/L 12 <1 <1 <1 n/a\nTris(2-butoxyethyl) phosphate 78-51-3 ug/L 47 <0.05 <0.05 <0.05 n/a\nTris(chloroethyl) phosphate 115-96-8 ug/L 47 <0.02 <0.02 <0.02 0\nTris(chloropropyl) phosphate Isomers ug/L 47 <0.19 <0.2455 <0.48 n/a\nTris(dichloropropyl) phosphate (Fyrol) 13674-87-8 ug/L 47 <0.05 <0.05 <0.05 0\nTurbidity NTU 47 0.3 0.5468 1.1 n/ab\n Source: `other-pdfs/Enclosure-202a-20Luggage-20Point-20AWTP-20Point-20of-20Supply-20assessment-20aga.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202a%20Luggage%20Point%20AWTP%20Point%20of%20Supply%20assessment%20against%20augmentation%20of%20a%20drinking%20water%20supply%20water%20quality%20criteria%202024-2025.pdf)`\n- [Page 9]\nSeqwater Annual Water Quality Report\nPurified Recycled Water\nLake Wivenhoe Point of Supply - July 2024 to June 2025\nNumber of Cound of\nParameter CAS RN Unit of measure samples Minimum Average Maximum Exceendances\nTrifluralin 1582-09-8 ug/L 42 <0.01 <0.01 <0.01 0\nTrimethoprim 738-70-5 ug/L 42 <0.02 <0.02 <0.02 0\nTri-n-butyl phosphate 126-73-8 ug/L 42 <0.01 <0.01 <0.01 0\nTrinexapac (acid) 143294-89-7 ug/L 42 <0.07 <0.07619 <0.2 n/a\nTrinexapac-ethyl 95266-40-3 ug/L 12 <1 <1 <1 n/a\nTris(2-butoxyethyl) phosphate 78-51-3 ug/L 42 <0.05 <0.05 <0.05 n/a\nTris(chloroethyl) phosphate 115-96-8 ug/L 42 <0.02 <0.02 <0.02 0\nTris(chloropropyl) phosphate Isomers ug/L 42 <0.19 <0.2324 <0.49 n/a\nTris(dichloropropyl) phosphate (Fyrol) 13674-87-8 ug/L 42 <0.05 <0.05 <0.05 0\nTurbidity NTU 42 0.1 0.3571 0.6 n/ab\nTylosin 1401-69-0 ug/L 42 <0.2 <0.2 <0.2 0\nValsartan 137862-53-4 ug/L 42 <0.05 <0.05 <0.\n Source: `other-pdfs/Enclosure-202b-20Lake-20Wivenhoe-20Point-20of-20Supply-20assessment-20against-20.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202b%20Lake%20Wivenhoe%20Point%20of%20Supply%20assessment%20against%20augmentation%20of%20a%20drinking%20water%20supply%20water%20quality%20criteria%202024-2025_0.pdf)`\n- Other drinking water quality management system improvement activities completed during the reporting period\ninclude:\n• 16 water supply system risk assessment reviews,\n• 18 Hazard Analysis Critical Control Point (HACCP) team meetings,\n• 32 internal audits of WTPs and Water Grid sites,\n• an external third-party AS NZS/ISO 22000:2018 Food Safety Management Systems (ISO 22000) recertification\naudit,\n• a regular audit of the DWQMP, a legislative requirement, and\n• a regular review of the DWQMP, a legislative requirement.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [Page 17]\nDrinking Water Service Annual Report 2024-2025\nTable 4 – Preventive measures in the SEQ Water Grid\nPreventive Measure Related Hazardous Events Operational Monitoring Status\nWater quality considerations Non-compliant water supplied This is issued monthly to the Drinking Water Quality This formalised process continues as the MOSS at Seqwater.\nas part of the Monthly to the SEQ Water Grid by Bulk team for review and to provide feedback on any Water quality issues are raised if there are concerns of any\nOperating Supply Schedule Water Suppliers foreseen issues arising from different source localised issues and the MOSS is amended accordingly (e.g. in\n(MOSS) & routine meetings Deterioration of water quality waters. case Mt Crosby WTPs experience elevated levels of geosmin\nwith WSPs (Regional in service reservoirs due to and 2-methylisoborneol in raw water).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- DWI-507- Lowood 6 December Failure to undertake sampling in accordance with the verification monitoring program Since this event took place, several internal\n24-11581 WTP 2024 improvements have been implemented that\nA weekly treated water verification sample from Lowood WTP, scheduled for collection in\ndecrease the risk of such events occurring.\nthe week of 14 August 2023, was not analysed for THMs, as required by the Verification\nCancellation and (re)submission of samples\nMonitoring Program.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- As a result, a total of 56 free ammonia samples were missed in January 2025 at 44\nProgram in case of future Chemkeys supply\nSEQ Water Grid sample points located in chloraminated zones.\nproblems.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [Page 14]\nDrinking Water Service Annual Report 2024-2025\nTable 3 – Preventive barriers in water treatment\nPreventive\nRelated Hazardous Events Operational Monitoring Status\nMeasure\nCoagulation Raw water exceeds treatment Dose water pH Instrumentation for dosed water pH, including alarms, is established at all sites using\ncapability Chemical dosing alarms aluminium sulfate as the coagulant and where pH regulation of the dosed water is in\nCoagulant dosing failures place.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Health related compliance\nFor parameters sampled eight or more times during the year, the 95th percentile result of each health-related\nparameter is used for assessment against the water quality criteria, being the health guideline values in the ADWG\nas per section 52 of the PHR.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- However,\nBetween 10 and 24 September 2024 sampling of 50 source and raw water sites for PFAS\n2024 Seqwater has taken precautionary measures to\nwas undertaken to further inform PFAS risk characterization.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- The main (reportable) result\ninclude PFAS chemicals in the seasonal\nwas the detection of Perfluorobutanoic acid (PFBA), a PFAS chemical with no guideline\npassive source water monitoring (beginning\nvalue at the time of analysis, in 42 out of the 50 samples taken.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| 3.8 million, 2.7 million | We source, store, treat and supply safe, clean, reliable drinking water to South East Queensland\nWe serve drinking water to more than 3.8 million people through our dams, pipes and treatment plants and welcome 2.7 million visitors every year to picnic, camp, fish, boat, walk and ride around 65,000 hectares of our iconic dams, lakes and recreational areas. | `pages/contact.html (https://www.seqwater.com.au/)` |\n\n## Key Achievements\n\n- Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Other drinking water quality management system improvement activities completed during the reporting period\ninclude:\n• 16 water supply system risk assessment reviews,\n• 18 Hazard Analysis Critical Control Point (HACCP) team meetings,\n• 32 internal audits of WTPs and Water Grid sites,\n• an external third-party AS NZS/ISO 22000:2018 Food Safety Management Systems (ISO 22000) recertification\naudit,\n• a regular audit of the DWQMP, a legislative requirement, and\n• a regular review of the DWQMP, a legislative requirement.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- DWI-507- Lowood 6 December Failure to undertake sampling in accordance with the verification monitoring program Since this event took place, several internal\n24-11581 WTP 2024 improvements have been implemented that\nA weekly treated water verification sample from Lowood WTP, scheduled for collection in\ndecrease the risk of such events occurring.\nthe week of 14 August 2023, was not analysed for THMs, as required by the Verification\nCancellation and (re)submission of samples\nMonitoring Program.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Read more\nCatchments\nPlanned burn scheduled at Numinbah Valley on Tuesday 14 April 2026\n14 Apr 2026\nSeqwater has scheduled a planned burn at Numinbah Valley on Tuesday14th April 2026\nRead more\nCatchments\nPlanned burn scheduled at Lake Wivenhoe (Murrumba Island) on Wednesday 15th April 2026\n13 Apr 2026\nSeqwater has scheduled a planned burn at Lake Wivenhoe (Murrumba Island) on Wednesday 15th April 2026\nRead more\nProjects\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nSeqwater has achieved a significant milestone in the Lake Macdonald Dam Improvement Project, completing construction of the...\n Source: `pages/news-latest.html (https://www.seqwater.com.au/news)`\n- [Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- DWQMP remains accurate and relevant to the drinking water\nservice provided, must be conducted by 1 July 2025 and at the\nReview of the DWQMP was completed on 30 June\nintervals specified in section 8 of this notice to align with the\n2025 (further detailed in Section 7).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Home\nNews\nFeatured Article\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nFeatured Article\nWater safety makes a splash this Easter holidays\n31 Mar 2026\nFeatured Article\nDrilling work underway on North Pine Dam Staged Strengthening project\n30 Jan 2026\nWelcome to Seqwater's news hub.\n Source: `pages/news-latest.html (https://www.seqwater.com.au/news)`\n- The relevant TDS results were 700 mg/L and 730\nmg/L (ADWG aesthetic guideline value: 600 mg/L), the relevant chloride results were 270 mg/L and 300 mg/L\n(ADWG aesthetic guideline value: 250 mg/L), and the relevant hardness result was 250 mg/L (ADWG aesthetic\nguideline value: 200 mg/L).\n• One aesthetic guideline exceedance attributed to an elevated turbidity result in the reticulated (treated) water\nfrom Moogerah Dam WTP (9.0 NTU on 7 May 2025; ADWG aesthetic guideline value: 5 NTU).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- DWI-507- Mt Crosby 4 December Temporary change of Critical Limit Several pieces of resilience work are being\n24-11554 East Bank 2024 Heavy rainfall in the Mid-Brisbane River catchment impacted on source water quality for implemented and planned for the WTPs on the\nWTP Mt Crosby WTPs.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [Page 5]\nDrinking Water Service Annual Report 2024-2025\nThere were 13 reportable events and non-compliances during the reporting period that were reported to Water\nSupply Regulation (WSR or Regulator):\n• one ADWG health exceedance,\n• two detections of parameters with no guideline value,\n• four occasions where sampling or analysis was not completed in accordance with the verification monitoring\nprogram,\n• and six events relating to operational situations which had the potential to impact public health and/or\ncontinuity of supply.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [pages 5,6]\nimprovements that were successfully delivered are:\n• the installation of a UV disinfection system at Lowood WTP as an additional barrier for pathogen removal, and\n• the development of the Mid-Brisbane River Water Quality Event Response Procedure, which provided guidance\nto Water Quality staff and other stakeholders on managing dirty water events in the Mid-Brisbane River.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [Page 22]\nDrinking Water Service Annual Report 2024-2025\nDuring the reporting period, there were four occasions where sampling and analysis were not completed in\naccordance with the verification monitoring program (detailed in Section 5 of this report).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n\n## Key Issues, Risks, and Recommendations\n\n- Other drinking water quality management system improvement activities completed during the reporting period\ninclude:\n• 16 water supply system risk assessment reviews,\n• 18 Hazard Analysis Critical Control Point (HACCP) team meetings,\n• 32 internal audits of WTPs and Water Grid sites,\n• an external third-party AS NZS/ISO 22000:2018 Food Safety Management Systems (ISO 22000) recertification\naudit,\n• a regular audit of the DWQMP, a legislative requirement, and\n• a regular review of the DWQMP, a legislative requirement.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Section 142(3) The report must state or include all of the This report provides an update on the\nfollowing— implementation of the DWQMP in accordance with the\napproval conditions and the above regulatory guidance.\na) the information required under the latest report Refer to the next page of this report for the relevant\nrequirement given to the provider; conditions from the latest Report Requirement Notice.\nb) the actions the provider took to implement the plan; Refer to Section 3 of this report.\nc) the outcome of any review of the plan in the financial Refer to Section 7 of this report for details of the regular\nyear and how the provider has addressed matters review of the DWQMP that was undertaken in the reporting\nraised in the review; period.\nd) if a drinking water quality management plan audit report Refer to Section 6.1 of this report for details of the regular\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- DWI-507- Lowood 6 December Failure to undertake sampling in accordance with the verification monitoring program Since this event took place, several internal\n24-11581 WTP 2024 improvements have been implemented that\nA weekly treated water verification sample from Lowood WTP, scheduled for collection in\ndecrease the risk of such events occurring.\nthe week of 14 August 2023, was not analysed for THMs, as required by the Verification\nCancellation and (re)submission of samples\nMonitoring Program.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- However,\nBetween 10 and 24 September 2024 sampling of 50 source and raw water sites for PFAS\n2024 Seqwater has taken precautionary measures to\nwas undertaken to further inform PFAS risk characterization.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- This report has been prepared in accordance with the\nGuideline for the preparation, review and audit of drinking\nThe provider must, unless the provider has a reasonable\nexcuse— water quality management plans (Version 3, 1 October\n2022), and to report on the approval conditions of the\n• prepare a report (a drinking water service annual report)\nDWQMP.\nfor the financial year complying with this section and, if\nSection 142C(2) is not applicable.\nsection 142C(2) applies to the provider, that subsection;\nand\n• give the regulator a copy of the report within 120\nbusiness days after the financial year ends.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [Page 8]\nDrinking Water Service Annual Report 2024-2025\nDrinking Water Service Annual Report Condition Seqwater Compliance\nReport Requirement Notice for Queensland Bulk Water\nSupply Authority t/as Seqwater, 507, dated 27/06/2024\nCondition 5.1.2 Refer to the previous page of this report for information\nThe DWS annual report must include information about about compliance with the approved DWQMP according to\ncompliance with the approved DWQMP as detailed in section 142(3) of the Act.\nsection 142(3) of the Act and any information included in This report has been prepared in accordance with the\nthe Guideline for the preparation, review and audit of requirements outlined in the Guideline for the preparation,\ndrinking water quality management plans. review and audit of drinking water quality management\nplans (2022).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- DWI-507- (multiple) 27 Detection of parameters with no guideline value The PFAS risk to treated water at all Seqwater’s\n24-11300 September WTPs remains rated as \"Low\".\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [Page 33]\nDrinking Water Service Annual Report 2024-2025\nIncident Scheme / Date\nDescription of the Event / Incident Improvements\nNumber Location Reported\nlevels always remained below the original filtered water turbidity Critical Limit of 0.3 NTU,\nsignifying no elevated risk to public health.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Key strategic challenges include:\n• capital delivery and competing infrastructure pipeline priorities\nContribution to Queensland Government objectives for\n• emerging water supply challenges\nthe community\n• (cid:444)(cid:82)(cid:69)(cid:82)(cid:71)(cid:77)(cid:69)(cid:80)(cid:4)(cid:87)(cid:89)(cid:87)(cid:88)(cid:69)(cid:77)(cid:82)(cid:69)(cid:70)(cid:77)(cid:80)(cid:77)(cid:88)(cid:93)\n• social licence.\n Source: `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pdf (https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF)`\n- Seqwater’s performance is measured by:\nSeqwater’s customers and communities in South East Queensland (SEQ) are at the heart of\n• water quality\neverything it does.\n• continuity of supply\n• asset maintenance As the region’s bulk water supplier, Seqwater plays a crucial role in planning SEQ’s water supply\n• process safety incidents and program completion (cid:74)(cid:83)(cid:86)(cid:4)(cid:88)(cid:76)(cid:73)(cid:4)(cid:74)(cid:89)(cid:88)(cid:89)(cid:86)(cid:73)(cid:16)(cid:4)(cid:81)(cid:69)(cid:82)(cid:69)(cid:75)(cid:77)(cid:82)(cid:75)(cid:4)(cid:80)(cid:83)(cid:82)(cid:75)(cid:17)(cid:88)(cid:73)(cid:86)(cid:81)(cid:4)(cid:91)(cid:69)(cid:88)(cid:73)(cid:86)(cid:4)(cid:87)(cid:73)(cid:71)(cid:89)(cid:86)(cid:77)(cid:88)(cid:93)(cid:16)(cid:4)(cid:445)(cid:83)(cid:83)(cid:72)(cid:4)(cid:81)(cid:77)(cid:88)(cid:77)(cid:75)(cid:69)(cid:88)(cid:77)(cid:83)(cid:82)(cid:4)(cid:69)(cid:82)(c\n Source: `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pdf (https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF)`\n- Drinking Water Quality Management Plan (DWQMP) Annual Report 2019-20\nEnclosure 1 - 2019-20 water quality data report\nEnclosure 2a - Catchment and water quality micro pollutant monitoring program - passive sampling Winter 2019 report\nEnclosure 2b - Catchment and water quality micro pollutant monitoring program - passive sampling Summer 2020 report\nEnclosure 3 - Drinking Water Quality Improvement Plan (DWQIP)\nEnclosure 4 - Register of changes to DWQMP, HACCP plans and procedures\nEnclosure 5 - Register of audit of Seqwater DWQMP for WSR 2020\nDrinking Water Quality Management Plan (DWQMP) Annual Report 2018-19\nEnclosure 1 - Verification monitoring 2018-19\nEnclosure 2a - 2018 Winter Catchment and Drinking Water Quality Micropollutant Monitoring Program - Passive Sampling\nEnclosure 2b - 2019 Summer Catchment and Drinking Water Quality Micropollutant Monitoring Program - Passive Sampling\n Source: `pages/publications-index.html (https://www.seqwater.com.au/corporate-publications)`\n- [Page 2]\nDrinking Water Service Annual Report 2024-2025\nDistribution list\nName Title\nDepartment of Local Government, Water and Volunteers Water Supply Regulation\nDocument control\nApproved for issue\nDate Name Position Signature\n11 December 2025 Duncan Middleton Manager Technical Support and\nImprovement, Seqwater\nVersion No.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Seqwater’s Drinking Water Service Annual Report (report) outlines the activities for the management of water\nquality risk and issues.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n\n## Corporate Values and Operating Culture\n\n- Table 2 – Approval conditions, as per Information Notice dated 30 May 2024, and compliance\n# Condition Compliance\n7.2 If, due to Seqwater’s verification or other monitoring activity, which Compliant.\nincludes a research program or another entity’s monitoring activity,\nSeqwater become aware of an incident1 in its drinking water\nThere was one exceedance of an ADWG health\nservice, Seqwater must, unless it has a reasonable excuse,\nguideline value as identified through the\nimmediately notify the regulator of the circumstances and follow\nverification monitoring program (further detailed\nup that initial notification by giving the regulator written notice in\nin Section 3.4.4) and notified in accordance with\nthe approved form, as soon as practicable.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [Page 29]\nDrinking Water Service Annual Report 2024-2025\nTable 7 – Summary of incidents and events at Seqwater’s treatment operations and SEQ Water Grid\nIncident Scheme / Date\nDescription of the Event / Incident Improvements\nNumber Location Reported\nDWI-507- Capalaba 9 July 2024 Detection of parameters with no guideline value Based on raw and treated water monitoring\n24-11064 WTP Routine waste residual (sludge) sampling was undertaken at Capalaba WTP on 20 May results, it is known that low PFAS\n2024, and the analysis results from the contracted NATA-accredited laboratory showed concentrations reflect the typical source water\nelevated PFAS chemicals in the sludge.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [Page 31]\nDrinking Water Service Annual Report 2024-2025\nIncident Scheme / Date\nDescription of the Event / Incident Improvements\nNumber Location Reported\n• Low levels of PFAS chemicals with no guideline value detected: changes in monitoring needs, and drive water\no Perfluorobutane sulfonic acid (PFBS): 0.0006 µg/L (at Capalaba WTP) treatment improvements if required.\no Perfluoroheptanoic acid (PFHpA): 0.0008 µg/L (at Capalaba WTP)\no Perfluorohexanoic acid (PFHxA): 0.002 µg/L (at Capalaba WTP)\no Perfluorobutane sulfonic acid (PFBS): 0.01 µg/L (at Image Flat WTP)\no Perfluoroheptane sulfonic acid (PFHpS): 0.003 µg/L (at Kilcoy WTP)\no Perfluorohexanoic acid (PFHxA): 0.0002 µg/L (at North Stradbroke Island\nWTP)\nAdditionally, two regulated PFAS chemicals, PFHxS and PFOS, were detected at Capalaba\nWTP and Ewen Maddock WTP at levels below 10% of their combined ADWG health\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- The relevant TDS results were 700 mg/L and 730\nmg/L (ADWG aesthetic guideline value: 600 mg/L), the relevant chloride results were 270 mg/L and 300 mg/L\n(ADWG aesthetic guideline value: 250 mg/L), and the relevant hardness result was 250 mg/L (ADWG aesthetic\nguideline value: 200 mg/L).\n• One aesthetic guideline exceedance attributed to an elevated turbidity result in the reticulated (treated) water\nfrom Moogerah Dam WTP (9.0 NTU on 7 May 2025; ADWG aesthetic guideline value: 5 NTU).\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- Opportunities\nHuman rights\n• service delivery to customers\nSeqwater respects, protects and promotes human rights in everything it does.\n• our assets in the community\n• shareholder value\nPLN-00025 v.16.1 03/11/2025\n Source: `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pdf (https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF)`\n- [Page 5]\nDrinking Water Service Annual Report 2024-2025\nThere were 13 reportable events and non-compliances during the reporting period that were reported to Water\nSupply Regulation (WSR or Regulator):\n• one ADWG health exceedance,\n• two detections of parameters with no guideline value,\n• four occasions where sampling or analysis was not completed in accordance with the verification monitoring\nprogram,\n• and six events relating to operational situations which had the potential to impact public health and/or\ncontinuity of supply.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- [pages 1,2,3]\n[Page 1]\nDrinking Water Service\nAnnual Report\n2024-2025\nRevision 01 | December 2025\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n- The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on\nthe overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025.\n Source: `annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2023-24.pdf` - annual-reports - https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%203%20Source%20water%20%28treated%20wastewater%29%20annual%20water%20quality%20report%202023-2024%20for%20passive%20sample%20data%20not%20available%20at%20the%20time%20of%20the%20previous%20publication%20of%20the%20annual%20report.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF\n- `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pdf` - strategies - https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF\n- `pages/about.html` - pages - https://www.seqwater.com.au/about-us\n- `pages/contact.html` - pages - https://www.seqwater.com.au/\n- `pages/homepage.html` - pages - https://www.seqwater.com.au/\n- `pages/media-releases-index.html` - pages - https://www.seqwater.com.au/dam-release-update\n- `pages/media-releases-index__00.html` - pages - https://www.seqwater.com.au/dam-release-update\n- `pages/media-releases-index__01.html` - pages - https://www.seqwater.com.au/dam-release-notification-service\n- `pages/news-latest.html` - pages - https://www.seqwater.com.au/news\n- `pages/publications-index.html` - pages - https://www.seqwater.com.au/corporate-publications\n- `other-pdfs/Enclosure-201-20Source-20water-20-28treated-20wastewater-29-20annual-20water-20q.pdf` - other-pdfs - https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%201%20Source%20water%20%28treated%20wastewater%29%20annual%20water%20quality%20report%202024-2025.pdf\n- `other-pdfs/Enclosure-202a-20Luggage-20Point-20AWTP-20Point-20of-20Supply-20assessment-20aga.pdf` - other-pdfs - https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202a%20Luggage%20Point%20AWTP%20Point%20of%20Supply%20assessment%20against%20augmentation%20of%20a%20drinking%20water%20supply%20water%20quality%20criteria%202024-2025.pdf\n- `other-pdfs/Enclosure-202b-20Lake-20Wivenhoe-20Point-20of-20Supply-20assessment-20against-20.pdf` - other-pdfs - https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202b%20Lake%20Wivenhoe%20Point%20of%20Supply%20assessment%20against%20augmentation%20of%20a%20drinking%20water%20supply%20water%20quality%20criteria%202024-2025_0.pdf\n- `other-pdfs/Enclosure-202a-20--20Winter-202024-20--20Catchment-20and-20Drinking-20Water-20Qu.pdf` - other-pdfs - https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202a%20-%20Winter%202024%20-%20Catchment%20and%20Drinking%20Water%20Quality%20Micro%20Pollutant%20Monitoring%20Program%20-%20Passive%20Sampling.PDF\n- `other-pdfs/Enclosure-202b-20--20Summer-202025-20--20Catchment-20and-20Drinking-20Water-20Qu.pdf` - other-pdfs - https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202b%20-%20Summer%202025%20-%20Catchment%20and%20Drinking%20Water%20Quality%20Micro%20Pollutant%20Monitoring%20Program%20-%20Passive%20Sampling.PDF\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Seqwater - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:37:49.551699+00:00\n**Entity ID**: QLD-Seqwater\n**Jurisdiction**: Queensland\n**Portfolio**: Water\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 16\n- Unique legislation references found: 5\n\n| Type | Count |\n|---|---:|\n| Act | 3 |\n| Regulation | 2 |\n\n## Legislation References\n\n### Water Supply (Safety and Reliability) Act 2008\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.qld.gov.au/search?query=Water+Supply+%28Safety+and+Reliability%29+Act+2008\n\n**Sources**:\n- `pages/publications-index.html`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ural Resources, Mines and Energy. For more information,\nclick here\n.\nQueensland Bulk Water Supply Authority Performance Report 2024-25\nOur annual report on the performance reporting framework against key performance indicators (KPIs), as per the\nWater Supply (Safety and Reliability) Act 2008\n.\nPolicy statements\nOur policy statements outline our commitment to the areas of:\nAsset Management\nEnvironment and Sustainability\nFinancial Sustainability\nHealth, Safety and Wellbeing\nPeople\nProcurement\nQuality\nRecreation\nReputation, Stakeholder and Sponsorsh\n Source: `pages/publications-index.html`\n- perate our drinking water service during the financial year\n• drinking water quality summary\n• summary of our performance implementing our approved DWQMP.\nThis report is submitted to WSR as part of fulfilling our regulatory requirement under the Water Supply (Safety\nand Reliability) Act 2008 (Qld) (Act). It is publicly available to our customers and the South East Queensland\ncommunity through our website (www.seqwater.com.au/corporate-publications), or for inspection upon request at\nSeqwater’s Head Office during office hours on business days.\n2.1\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Glossary Term Definition Act Water Supply (Safety and Reliability) Act 2008\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Glossary+Term+Definition+Act+Water+Supply+%28Safety+and+Reliability%29+Act+2008\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- whatsoever without the authority of Seqwater. This document is uncontrolled when\nprinted. An electronic database manages and stores the controlled version.\n\n[page 41]\nDrinking Water Service Annual Report 2024-2025\n8. Glossary\nTerm Definition\nAct Water Supply (Safety and Reliability) Act 2008 (Qld)\nADWG Australian Drinking Water Guidelines 2011, National Health and Medical Research Council,\nCommonwealth Government of Australia, Canberra\nCCP Critical Control Point\nDWQIP Drinking Water Quality Improvement Plan\nDWQMP Drinking Water Quality Management\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Public Health Regulation 2018\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Health+Regulation+2018\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- vities\nhelp identify changes to the source water risk profile and support Seqwater operations by enabling informed\ndecisions about daily operations, water security and supply planning.\nSeqwater was compliant with the microbiological health requirements in the Public Health Regulation 2018 during\nthe 2024-2025 reporting period for all its water treatment operations and SEQ Water Grid zones. WTP and Water\nGrid verification testing against the water quality criteria in the DWQMP resulted in one isolated sample result\nabove the Australian Drinking\n Source: `annual-reports/2024-25.pages.jsonl`\n- e parameters have been detected at trace levels, but\nthis has generally been two orders of magnitude below the guideline values.\n3.4.2. Compliance with DWQMP and Key Performance Indicators\nDrinking water quality compliance is determined in accordance with the Public Health Regulation 2018 (PHR) for\nmicrobiological parameters and per the ADWG for health and aesthetic parameters (see sub-sections below for\nbrief descriptions of these methods). During the 2024-2025 reporting period, Seqwater was compliant for all its\nwater treatment operations an\n Source: `annual-reports/2024-25.pages.jsonl`\n\n### Environmental Protection and Biodiversity Conservation Act 1999\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Environmental+Protection+and+Biodiversity+Conservation+Act+1999\n\n**Sources**:\n- `pages/publications-index.html`\n\n**Evidence contexts**:\n- is required to publish the Borefield Environmental Management Plan.\nAnnual Compliance Report: Banksia Beach Water Treatment Plant & Borefield (EPBC 2007/3396) 1 September 2024 to 31 August 2025\nIn accordance with the approval (ref: 2007/3396) issued under the Environmental Protection and Biodiversity Conservation Act 1999, this annual compliance report is the tenth compliance report on the operation and management of the Banksia Beach Water Treatment Plant and Borefield under the Borefield Environmental Management Plan (BEMP). This report addressed compliance with the conditio\n Source: `pages/publications-index.html`\n\n### PHR Public Health Regulation 2018\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=PHR+Public+Health+Regulation+2018\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- Per- and Polyfluoroalkyl Substances, a group of man-made, highly resistant chemicals\nPFBA Perfluorobutanoic Acid, a type of PFAS chemical\nPFHxS Perfluorohexane Sulfonic Acid, a type of PFAS chemical\nPFOS Perfluorooctane Sulfonic Acid, a type of PFAS chemical\nPHR Public Health Regulation 2018 (Qld)\nPRP Pre-requisite program – terminology from ISO22000:2018 (section 8.2) that refers to programs that\nfacilitate the prevention and/or reduction of contaminants (including food safety hazards) in the\nproducts, product processing and work environment.\nRC\n Source: `annual-reports/2024-25.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/media-releases-index.html` (page)\n- `pages/media-releases-index__00.html` (page)\n- `pages/media-releases-index__01.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/publications-index.html` (page)\n- `annual-reports/2023-24.pages.jsonl` (pdf_pages)\n- `annual-reports/2024-25.pages.jsonl` (pdf_pages)\n- `other-pdfs/Enclosure-201-20Source-20water-20-28treated-20wastewater-29-20annual-20water-20q.pages.jsonl` (pdf_pages)\n- `other-pdfs/Enclosure-202a-20--20Winter-202024-20--20Catchment-20and-20Drinking-20Water-20Qu.pages.jsonl` (pdf_pages)\n- `other-pdfs/Enclosure-202a-20Luggage-20Point-20AWTP-20Point-20of-20Supply-20assessment-20aga.pages.jsonl` (pdf_pages)\n- `other-pdfs/Enclosure-202b-20--20Summer-202025-20--20Catchment-20and-20Drinking-20Water-20Qu.pages.jsonl` (pdf_pages)\n- `other-pdfs/Enclosure-202b-20Lake-20Wivenhoe-20Point-20of-20Supply-20assessment-20against-20.pages.jsonl` (pdf_pages)\n- `strategies/Seqwater-20Strategic-20Plan-202025-29_1.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-2025", "corporate_plan_period": "2025-2026", "vision": null, "vision_source_page": null, "purposes": "The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025. This report also provides transparency on the quality and safety of bulk drinking water supplied to our customers and communities. [AR p.6]", "purposes_source_page": 6, "how_we_deliver": "Seqwater maintains an operational monitoring program which supports the multiple-barrier approach to effectively manage drinking water quality as described in Section 3.3. This includes monitoring of key operational parameters by online instrumentation that feed into Supervisory Control and Data Acquisition (SCADA) systems as well as the operational monitoring performed by water treatment plant operators and internal process laboratories. Operator and process laboratory monitoring is used to verify the operation of the plant and the accuracy of online instrumentation. [AR p.9]", "how_we_deliver_source_page": 9, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Safe Drinking Water", "description": "Seqwater ensures the provision of safe drinking water to customers by complying with the approved Drinking Water Quality Management Plan (DWQMP) and implementing a multi-barrier approach to water quality management. This includes the management of risks from catchments to the supply system and distribution networks. [AR p.8]", "key_activities": [ "Operational monitoring", "Verification monitoring", "Risk assessment reviews", "Implementation of the Drinking Water Quality Improvement Plan" ], "source_page": 8 } ], "values": [ "Compliance with regulatory requirements", "Transparency and accountability", "Continuous improvement" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Compliance with Australian Drinking Water Guidelines", "target": "100% compliance", "source_page": null }, { "code": "CCE02", "measure": "Verification monitoring results", "target": "No exceedances of health guideline values", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Compliance with Australian Drinking Water Guidelines", "result": "99.99% compliance", "status": "Achieved", "source_page": null }, { "code": "CCE02", "measure": "Verification monitoring results", "result": "One health exceedance", "status": "Partially achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 25]\nAnalysis of non-target polar chemicals\nAlong with the target list of polar chemicals identified for investigation, the screening for an additional 45\nherbicides and PPCP chemicals that have the potential to transport to waterways has been performed to\ninvestigate their presence in the water systems.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/Enclosure-202a-20--20Winter-202024-20--20Catchment-20and-20Drinking-20Water-20Qu.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202a%20-%20Winter%202024%20-%20Catchment%20and%20Drinking%20Water%20Quality%20Micro%20Pollutant%20Monitoring%20Program%20-%20Passive%20Sampling.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear 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(https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202a%20-%20Winter%202024%20-%20Catchment%20and%20Drinking%20Water%20Quality%20Micro%20Pollutant%20Monitoring%20Program%20-%20Passive%20Sampling.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Search our bulk drinking water quality reports for your area and see how we keep your water world-class.\n- Select -\nBrisbane\nSunshine Coast\nMoreton\nRedland\nLogan\nGold Coast\nSomerset\nScenic Rim\nSelect Zone\nNews and updates\nProjects\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nSeqwater has achieved a significant milestone in the Lake Macdonald Dam Improvement Project, completing construction of the...", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/contact.html (https://www.seqwater.com.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Search our bulk drinking water quality reports for your area and see how we keep your water world-class.\n- Select -\nBrisbane\nSunshine Coast\nMoreton\nRedland\nLogan\nGold Coast\nSomerset\nScenic Rim\nSelect Zone\nNews and updates\nProjects\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nSeqwater has achieved a significant milestone in the Lake Macdonald Dam Improvement Project, completing construction of the...", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/contact.html (https://www.seqwater.com.au/)", "implementation": [ "Create a senior responsible owner and 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a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently 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