{ "entity_id": "S-VIC-062", "folder": "State-Revenue-Office", "name": "State Revenue Office", "type": "Statutory Authority", "jurisdiction": "VIC", "portfolio": "Treasurer", "website": "https://www.sro.vic.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Government data should be open and transparent where possible. The SRO is committed to delivering the benefits of open data by proactively making its data freely available to the public where appropriate, having regard to its legislative and administrative obligations.", "official_site_url": "https://www.sro.vic.gov.au/", "source_documents": [ { "type": "strategie", "title": "Download SRO Strategic Plan 2023 - 2027.pdf / 1.13 MB", "url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "Download Open data strategy 2024–27.pdf / 441.6 KB", "url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Download Compliance Strategy 2023–27.pdf / 441.6 KB", "url": "https://www.sro.vic.gov.au/sites/default/files/2025-08/Compliance%20Strategy%202023-2027.pdf", "period": "2025", "confidence": "medium" } ], "purpose": { "text": "Government data should be open and transparent where possible. The SRO is committed to delivering the benefits of open data by proactively making its data freely available to the public where appropriate, having regard to its legislative and administrative obligations.", "source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "source_page": 4, "source_deep_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=4" }, "vision": null, "strategic_priorities": [ { "title": "Raise the Open Data profile within SRO and community", "description": "Raise the Open Data profile within SRO and community", "source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "source_page": 9, "source_deep_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9" }, { "title": "Promote transparency of the Open Data program", "description": "Promote transparency of the Open Data program", "source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "source_page": 9, "source_deep_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9" }, { "title": "Embed identification and release of datasets in SRO processes", "description": "Embed identification and release of datasets in SRO processes", "source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "source_page": 9, "source_deep_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9" }, { "title": "Improve the quality and timeliness of data released", "description": "Improve the quality and timeliness of data released", "source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "source_page": 9, "source_deep_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9" } ], "values": [], "outcomes": [ { "name": "Outcome 1: Open Data Program", "description": "The SRO is committed to the Open Data Strategy and has developed goals and strategies to achieve this outcome. Since 2020 the SRO has identified and released 90 datasets to DataVic. The released datasets are updated annually.", "activities": [ "review its information assets to identify datasets that are appropriate for publication", "appoint asset custodians to the identified information assets" ], "source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "source_page": 9, "source_deep_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9" } ], "performance_measures": [ { "code": "KPI01", "measure": "Number of datasets published", "target": "100", "latest_result": "90", "status": "Achieved", "target_source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "target_source_page": null, "result_source_url": "", "result_source_page": null }, { "code": "KPI02", "measure": "Percentage of datasets published under Creative Commons Attribution 4.0 licence", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "target_source_page": null, "result_source_url": "", "result_source_page": null }, { "code": "KPI03", "measure": "Timely response to data publication requests", "target": "90%", "latest_result": "90%", "status": "Achieved", "target_source_url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "target_source_page": null, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "Government data should be open and transparent where possible. The SRO is committed to delivering the benefits of open data by proactively making its data freely available to the p", "Raise the Open Data profile within SRO and community", "Promote transparency of the Open Data program", "Embed identification and release of datasets in SRO processes", "Improve the quality and timeliness of data released" ], "watch_terms": [ "Number of datasets published", "Percentage of datasets published under Creative Commons Attribution 4.0 licence", "Timely response to data publication requests" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# State Revenue Office — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf)\n\n## Our purpose / purposes\n\n> Government data should be open and transparent where possible. The SRO is committed to delivering the benefits of open data by proactively making its data freely available to the public where appropriate, having regard to its legislative and administrative obligations. [[CP p.4](https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=4)]\n\n## How we deliver\n\n> The SRO’s Information Management Governance Committee (IMGC) will be responsible for implementing and administering the Strategy. The IMGC will be responsible for: providing leadership and fostering an organisational culture that supports open data, building organisational capability in identifying, developing, releasing and managing datasets, monitoring and reporting the SRO’s progress towards reaching goals in the Strategy, determining whether to publish datasets recommended for publication by asset custodians, and maintaining the Strategy. [[CP p.7](https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=7)]\n\n## Government priorities for this department\n\n- Raise the Open Data profile within SRO and community [[CP p.9](https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9)]\n- Promote transparency of the Open Data program [[CP p.9](https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9)]\n- Embed identification and release of datasets in SRO processes [[CP p.9](https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9)]\n- Improve the quality and timeliness of data released [[CP p.9](https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9)]\n\n## Outcomes\n\n### Outcome 1: Open Data Program\nThe SRO is committed to the Open Data Strategy and has developed goals and strategies to achieve this outcome. Since 2020 the SRO has identified and released 90 datasets to DataVic. The released datasets are updated annually. [[CP p.9](https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf#page=9)]\n\n**Key activities:**\n- review its information assets to identify datasets that are appropriate for publication\n- appoint asset custodians to the identified information assets\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| KPI01 | Number of datasets published | 100 | |\n| KPI02 | Percentage of datasets published under Creative Commons Attribution 4.0 licence | 100% | |\n| KPI03 | Timely response to data publication requests | 90% | |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| KPI01 | Number of datasets published | 90 | Achieved | |\n| KPI02 | Percentage of datasets published under Creative Commons Attribution 4.0 licence | 100% | Achieved | |\n| KPI03 | Timely response to data publication requests | 90% | Achieved | |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# State Revenue Office - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:47:19.755410+00:00\n**Entity ID**: S-VIC-062\n**Entity type**: Statutory Authority\n**Jurisdiction**: VIC\n**Portfolio**: Treasurer\n**Website**: https://www.sro.vic.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| pages | 39 |\n| strategies | 3 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 4]\nPAGE 3\nSTR ATEGIC PL AN — 1 JULY 2023 – 30 JUNE 2027\nOUR PURPOSE OUR STR ATEGIC GOALS\nTo provide customers with quality revenue • To deliver fair and efficient revenue\nmanagement services which are fair, efficient, and management services\ndeliver benefits for all Victorians\n• To encourage and develop excellence in our\npeople\nOUR VISION\n• To provide an excellent customer experience\nTo be recognised as one of Victoria’s best- • To modernise our technology\nperforming organisations\n• To maximise customer compliance\nOUR GUIDING PRINCIPLES\nAND VALUES\nPrinciple 1: Agility — We are responsive to the\nneeds of government and customers\nPrinciple 2: Connectedness — We feel a strong\nsense of belonging\nPrinciple 3: Consistency — We treat all of our\npeople and customers consistently\nIn addition, we embrace the VPS values of:\n• Respect\n• Integrity\n• Accountability\n• Responsiveness\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Data\nDatasets and databases owned and held by Victorian Government and public bodies and stored in formats including hardcopy, electronic, audio, video, image, graphical, cartographic, physical sample, textual, geospatial or numerical form.\n[2]\nDe-identified\nIn relation to personal information, means personal information that no longer relates to an identifiable individual or an individual who can be reasonably identified.\n[3]\nInformation asset\nAn identifiable collection of data stored in any manner and recognised as having a value for the purpose of enabling an agency to perform its business functions, thereby satisfying a recognised agency requirement.\n[4]\nPersonal information\n Source: `pages/strategies-index__06.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/open-data-strategy)`\n- The outcome of applying the formula is 25% calculated as follows: the dutiable value of the property the subject of the transfer ($250,000) divided by the unencumbered value of the whole of the property at the time of Transfer 1 ($1 million) multiplied by 100.\n Source: `pages/reforms-index.html (https://www.sro.vic.gov.au/businesses-and-organisations/commercial-and-industrial-property-tax/entry-reform)`\n- Strategic Plan — 1 July 2023–30 June 2027\nOur purpose\nTo provide customers with quality revenue management services which are fair, efficient, and deliver benefits for all Victorians.\n Source: `pages/strategies-index__05.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/strategic-plan)`\n\n### Role and Functions\n\n- Data\nDatasets and databases owned and held by Victorian Government and public bodies and stored in formats including hardcopy, electronic, audio, video, image, graphical, cartographic, physical sample, textual, geospatial or numerical form.\n[2]\nDe-identified\nIn relation to personal information, means personal information that no longer relates to an identifiable individual or an individual who can be reasonably identified.\n[3]\nInformation asset\nAn identifiable collection of data stored in any manner and recognised as having a value for the purpose of enabling an agency to perform its business functions, thereby satisfying a recognised agency requirement.\n[4]\nPersonal information\n Source: `pages/strategies-index__06.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/open-data-strategy)`\n- Compliance\nThe Strategy complies with the:\n• Freedom of Information Act 1982\n• Privacy and Data Protection Act 2014\n• DataVic Access Policy Guidelines (v2)\n• DataVic Access Policy Dataset Publishing Manual – January 2024\n• DataVic Access Policy Suggest a Dataset Manual – January 2024\n• Victorian Government Information Management Principles\n• Victorian Protective Data Security Standards\n• Victorian Government Intellectual Property Policy\n• SRO Information Security Classification System (based on 2011 Australian Government Security\nClassification System)\n• SRO Information Management Strategy 2024-2027\n• SRO Information Privacy Policy\n• SRO Information Management Governance Committee – Terms of Reference\n• Secrecy provisions in the Acts administered by the Commissioner of State Revenue.\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf)`\n- Our functions and responsibilities\nTaxes, levies and payment schemes (revenue lines)\nAs Victoria’s major revenue collection agency, we are responsible for administering\nstate taxes and levies and payments made under various assistance schemes\n.\n Source: `pages/strategies-index__10.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/privacy-strategy-and-policy)`\n- [Page 4]\nPAGE 3\nSTR ATEGIC PL AN — 1 JULY 2023 – 30 JUNE 2027\nOUR PURPOSE OUR STR ATEGIC GOALS\nTo provide customers with quality revenue • To deliver fair and efficient revenue\nmanagement services which are fair, efficient, and management services\ndeliver benefits for all Victorians\n• To encourage and develop excellence in our\npeople\nOUR VISION\n• To provide an excellent customer experience\nTo be recognised as one of Victoria’s best- • To modernise our technology\nperforming organisations\n• To maximise customer compliance\nOUR GUIDING PRINCIPLES\nAND VALUES\nPrinciple 1: Agility — We are responsive to the\nneeds of government and customers\nPrinciple 2: Connectedness — We feel a strong\nsense of belonging\nPrinciple 3: Consistency — We treat all of our\npeople and customers consistently\nIn addition, we embrace the VPS values of:\n• Respect\n• Integrity\n• Accountability\n• Responsiveness\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Used passenger car\nDrive-away deal price\n$19,999\n$54,500\n$73,000\n$19,999\n$99,000\nMinus registration/transfer costs\n$973.70*\n$855.10*\n$973.70*\n$46.20\n$46.20\nEquals\n$19,025.30\n$53,644.90\n$72,026.30\n$19,952.80\n$98,953.80\nDivide by relevant dividing factor\n1.042\n1.042\n1.042\n1.042\n1.052\nDutiable value\n$18,258.45\n$51,482.63\n$69,123.13\n$19,148.56\n$94,062.55\nRounded up to the nearest $200\n$18,400\n$51,600\n$69,200\n$19,200\n$94,200\n*The registration costs for new vehicles are based on 12-month motor vehicle registration costs for passenger cars in the\nhigh-risk zone (code 101)\n.\n Source: `pages/announcements-index__28.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26)`\n- Therefore, private car park owners\nare eligible\nfor a part-year concession for the 2021 levy year if it was unlawful to use a parking space in their car park for more than 30 days as a result of the Restricted Activity Directions that were in force from 6 August 2020–26 October 2020.\n Source: `pages/announcements-index__29.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions)`\n\n### Strategic Priorities\n\n- [Page 4]\nPAGE 3\nSTR ATEGIC PL AN — 1 JULY 2023 – 30 JUNE 2027\nOUR PURPOSE OUR STR ATEGIC GOALS\nTo provide customers with quality revenue • To deliver fair and efficient revenue\nmanagement services which are fair, efficient, and management services\ndeliver benefits for all Victorians\n• To encourage and develop excellence in our\npeople\nOUR VISION\n• To provide an excellent customer experience\nTo be recognised as one of Victoria’s best- • To modernise our technology\nperforming organisations\n• To maximise customer compliance\nOUR GUIDING PRINCIPLES\nAND VALUES\nPrinciple 1: Agility — We are responsive to the\nneeds of government and customers\nPrinciple 2: Connectedness — We feel a strong\nsense of belonging\nPrinciple 3: Consistency — We treat all of our\npeople and customers consistently\nIn addition, we embrace the VPS values of:\n• Respect\n• Integrity\n• Accountability\n• Responsiveness\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Used passenger car\nDrive-away deal price\n$19,999\n$54,500\n$73,000\n$19,999\n$99,000\nMinus registration/transfer costs\n$973.70*\n$855.10*\n$973.70*\n$46.20\n$46.20\nEquals\n$19,025.30\n$53,644.90\n$72,026.30\n$19,952.80\n$98,953.80\nDivide by relevant dividing factor\n1.042\n1.042\n1.042\n1.042\n1.052\nDutiable value\n$18,258.45\n$51,482.63\n$69,123.13\n$19,148.56\n$94,062.55\nRounded up to the nearest $200\n$18,400\n$51,600\n$69,200\n$19,200\n$94,200\n*The registration costs for new vehicles are based on 12-month motor vehicle registration costs for passenger cars in the\nhigh-risk zone (code 101)\n.\n Source: `pages/announcements-index__28.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26)`\n- Therefore, private car park owners\nare eligible\nfor a part-year concession for the 2021 levy year if it was unlawful to use a parking space in their car park for more than 30 days as a result of the Restricted Activity Directions that were in force from 6 August 2020–26 October 2020.\n Source: `pages/announcements-index__29.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions)`\n- As part of the\n2026–27 Victorian State Budget\nannounced on 5 May 2026, the Victorian Government extended the temporary off-the-plan duty concession to 21 April 2027, reducing duty for eligible apartment and townhouse purchases (pending legislation).\n Source: `pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)`\n- Data\nDatasets and databases owned and held by Victorian Government and public bodies and stored in formats including hardcopy, electronic, audio, video, image, graphical, cartographic, physical sample, textual, geospatial or numerical form.\n[2]\nDe-identified\nIn relation to personal information, means personal information that no longer relates to an identifiable individual or an individual who can be reasonably identified.\n[3]\nInformation asset\nAn identifiable collection of data stored in any manner and recognised as having a value for the purpose of enabling an agency to perform its business functions, thereby satisfying a recognised agency requirement.\n[4]\nPersonal information\n Source: `pages/strategies-index__06.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/open-data-strategy)`\n- Learn more\nNews and updates\nBushfire relief measures announced\n5 May 2026\nThe 2026–27 Victorian State Budget has announced relief measures from land transfer duty, land tax and vacant residential land tax for people affected by the January 2026 Victorian bushfires.\n Source: `pages/homepage.html (https://www.sro.vic.gov.au/)`\n- [Page 2]\n3\n2\nCONTENTS\nFROM THE COMMISSIONER 1\nSTR ATEGIC PL AN 2023 –27 3\nSTR ATEGIC GOAL 1 4\nSTR ATEGIC GOAL 2 7\nSTR ATEGIC GOAL 3 8\nSTR ATEGIC GOAL 4 11\nSTR ATEGIC GOAL 5 12\nCUSTOMER SERVICE CHARTER 14\n©C State of Victoria (State Revenue Office) 2023\nb\nB | BY\nYou are free to re-use this work under a Creative\nCommons Attribution 4.0 licence, provided you credit\nthe State of Victoria (State Revenue Office) as author,\nindicate if changes were made and comply with the\nother licence terms.\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [Page 11]\n7\n2\n9212-ORS-3202\nSTATE REVENUE OFFICE\nsro.vic.gov.au\nPhone 13 21 61\nGPO Box 1641 Melbourne\nVictoria 3001 Australia\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Compliance\nThe Strategy complies with the:\n• Freedom of Information Act 1982\n• Privacy and Data Protection Act 2014\n• DataVic Access Policy Guidelines (v2)\n• DataVic Access Policy Dataset Publishing Manual – January 2024\n• DataVic Access Policy Suggest a Dataset Manual – January 2024\n• Victorian Government Information Management Principles\n• Victorian Protective Data Security Standards\n• Victorian Government Intellectual Property Policy\n• SRO Information Security Classification System (based on 2011 Australian Government Security\nClassification System)\n• SRO Information Management Strategy 2024-2027\n• SRO Information Privacy Policy\n• SRO Information Management Governance Committee – Terms of Reference\n• Secrecy provisions in the Acts administered by the Commissioner of State Revenue.\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf)`\n- 1 Victorian Protective Data Security Framework – Information Asset Guide\n2 DataVic Access Policy Guidelines (v2)\n3 Privacy and Data Protection Act 2014\n4 SRO Information Management Governance Committee – Terms of Reference\n5 Privacy and Data Protection Act 2014\n12 | Open data strategy 2024–27\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Therefore, private car park owners\nare eligible\nfor a part-year concession for the 2021 levy year if it was unlawful to use a parking space in their car park for more than 30 days as a result of the Restricted Activity Directions that were in force from 6 August 2020–26 October 2020.\n Source: `pages/announcements-index__29.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions)`\n- Private car park owners\nThe Commissioner of State Revenue has determined that a parking space in a private car park was ‘not capable of being used’ as a parking space during the period 6 August 2020–26 October 2020 if it was unlawful to use the car park as a result of the Restricted Activity Directions.\n Source: `pages/announcements-index__29.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions)`\n- [Page 4]\nPAGE 3\nSTR ATEGIC PL AN — 1 JULY 2023 – 30 JUNE 2027\nOUR PURPOSE OUR STR ATEGIC GOALS\nTo provide customers with quality revenue • To deliver fair and efficient revenue\nmanagement services which are fair, efficient, and management services\ndeliver benefits for all Victorians\n• To encourage and develop excellence in our\npeople\nOUR VISION\n• To provide an excellent customer experience\nTo be recognised as one of Victoria’s best- • To modernise our technology\nperforming organisations\n• To maximise customer compliance\nOUR GUIDING PRINCIPLES\nAND VALUES\nPrinciple 1: Agility — We are responsive to the\nneeds of government and customers\nPrinciple 2: Connectedness — We feel a strong\nsense of belonging\nPrinciple 3: Consistency — We treat all of our\npeople and customers consistently\nIn addition, we embrace the VPS values of:\n• Respect\n• Integrity\n• Accountability\n• Responsiveness\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [Page 5]\nPAGE 4\nS TR ATEGIC GOA L 1 — FA IR A ND EFFICIENT\nRE VENUE M A N AGEMENT\nDELIVER FAIR AND EFFICIENT KEY OUTCOME\nREVENUE MANAGEMENT\nRevenue management services are delivered\nSERVICES BY: to meet government expectations and KPIs are\nachieved\n• Achieving key performance indicators (KPIs)\n• Providing high-quality advice to government EXPECTED OUTCOMES\nand the Department of Treasury and Finance\n(DTF) • Revenue is collected in line with forecasts\n• Meeting government requirements as stated in • Government and DTF are satisfied with the\nthe Ministerial Statement of Expectations SRO’s performance\n• Implementing new initiatives efficiently and • Ministerial Statement of Expectations targets\neffectively met\n• Providing effective dispute resolution and • New revenue management initiatives are\nprivate rulings processes successfully implemented\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [Page 9]\nPAGE 12\nS TR ATEGIC GOA L 5 — M A XIMISE\nCOMPLIA NCE\nMA XIMISE COMPLIANCE KEY OUTCOME\nWITH REVENUE MANAGEMENT\nVoluntary compliance is improved, and back-end\nL AWS BY: compliance revenue targets are met\n• Providing clear and concise communication\nEXPECTED OUTCOMES\nto customers, enabling them to meet their\nobligations • Increased voluntary compliance\n• Improving our understanding of the causes of • Optimised back-end compliance\nnon-compliance and identifying opportunities\n• Identification of further compliance audits\nto improve voluntary compliance\nthrough enhanced data-matching\n• Accessing new data sources and deploying\n• Debt targets are met or exceeded\nforensic analytical tools to target non-\n• Regular tax gap analyses are completed\ncompliance\n• Detecting, assessing and recovering unpaid\ntaxes\n• Adopting a ‘payment thinking’ focus throughout\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Used passenger car\nDrive-away deal price\n$19,999\n$54,500\n$73,000\n$19,999\n$99,000\nMinus registration/transfer costs\n$973.70*\n$855.10*\n$973.70*\n$46.20\n$46.20\nEquals\n$19,025.30\n$53,644.90\n$72,026.30\n$19,952.80\n$98,953.80\nDivide by relevant dividing factor\n1.042\n1.042\n1.042\n1.042\n1.052\nDutiable value\n$18,258.45\n$51,482.63\n$69,123.13\n$19,148.56\n$94,062.55\nRounded up to the nearest $200\n$18,400\n$51,600\n$69,200\n$19,200\n$94,200\n*The registration costs for new vehicles are based on 12-month motor vehicle registration costs for passenger cars in the\nhigh-risk zone (code 101)\n.\n Source: `pages/announcements-index__28.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26)`\n- As part of the\n2026–27 Victorian State Budget\nannounced on 5 May 2026, the Victorian Government extended the temporary off-the-plan duty concession to 21 April 2027, reducing duty for eligible apartment and townhouse purchases (pending legislation).\n Source: `pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)`\n- On 1 January 2024, Isaac and Anna enter into a non-binding Heads of Agreement outlining the key terms of a proposed transfer of 100% of the shares from Isaac to Anna including the relevant parties, property, proposed purchase price and target completion date.\n Source: `pages/reforms-index.html (https://www.sro.vic.gov.au/businesses-and-organisations/commercial-and-industrial-property-tax/entry-reform)`\n- Data\nDatasets and databases owned and held by Victorian Government and public bodies and stored in formats including hardcopy, electronic, audio, video, image, graphical, cartographic, physical sample, textual, geospatial or numerical form.\n[2]\nDe-identified\nIn relation to personal information, means personal information that no longer relates to an identifiable individual or an individual who can be reasonably identified.\n[3]\nInformation asset\nAn identifiable collection of data stored in any manner and recognised as having a value for the purpose of enabling an agency to perform its business functions, thereby satisfying a recognised agency requirement.\n[4]\nPersonal information\n Source: `pages/strategies-index__06.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/open-data-strategy)`\n- As a result, the reduction thresholds will be assessed against the off-the-plan (dutiable) value of Sam’s apartment ($500,000).\n Source: `pages/announcements-index__22.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/pensioner-and-concession-cardholder-duty-reduction/pensioner-and-concession-cardholder-duty-reduction-contracts-signed-or-after-1-july-2023)`\n- Step 1: Prepare your information\nThe following information is needed to complete the\nGrowth Areas Infrastructure Contribution Consolidated Form (GAIC-Form-02)\n, but refer to the form for specific instructions:\nyour contact details including residential address, mailing address, phone number and email address\nyour relationship with the land (as the owner, owner’s representative, land buyer, land buyer’s representative, or involved in the significant acquisition of an interest in the landholder)\ndetails of the land, including address, lot number, volume and folio, plan number and municipality\nif the applicant for the certificate is not the owner of the land, the owner’s details\nconfirmation of whether the applicant has ownership (either full or part) in the land\nif a GAIC event has or will occur, the type of GAIC event, the date it happened and the amount of the GAIC liability\n Source: `pages/announcements-index__26.html (https://www.sro.vic.gov.au/businesses-and-organisations/property-developers/growth-areas-infrastructure-contribution/lodge-gaic-acquisition-statement)`\n- Claiming a concession as a result of the COVID-19 Government Directions\nPublic car park owners\nA car parking space did not cease to ‘exist as a parking space’ as a result of the restrictions imposed by the COVID-19 Government Directions.\n Source: `pages/announcements-index__29.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions)`\n- You cannot claim a part-year concession for any other period during the 2021 levy year on the basis that your car park was not capable of being used as a parking space as a result of the restrictions imposed by any other COVID-19 Government Directions.\n Source: `pages/announcements-index__29.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions)`\n- Learn more\nNews and updates\nBushfire relief measures announced\n5 May 2026\nThe 2026–27 Victorian State Budget has announced relief measures from land transfer duty, land tax and vacant residential land tax for people affected by the January 2026 Victorian bushfires.\n Source: `pages/homepage.html (https://www.sro.vic.gov.au/)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $110,000 , $2 million, 2 million | From 1 July 2021, the duty payable increased to $110,000 plus 6.5% of the dutiable value of more than $2 million. | `pages/announcements-index__21.html (https://www.sro.vic.gov.au/about-us/rates-and-statistics/historical-rates/land-transfer-duty-non-principal-place-residence-historical-rates/premium-duty-rate-agreements-or-arrangements-entered-or-after-1-july-2021)` |\n| $200,000 , $400,000 , $800,000 , $1 million, $200,000, 1 million | If at the time of signing the contract construction was 50% complete, then the construction costs which can be deducted are $200,000 ($400,000 × 50%) and the dutiable value would be $800,000 ($1 million − $200,000). | `pages/priorities-index__17.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/off-plan-duty-concession/strata-apartments-and-townhouses-temporary-concession)` |\n| $250,000, $1 million, 1 million | The outcome of applying the formula is 25% calculated as follows: the dutiable value of the property the subject of the transfer ($250,000) divided by the unencumbered value of the whole of the property at the time of Transfer 1 ($1 million) multiplied by 100. | `pages/reforms-index.html (https://www.sro.vic.gov.au/businesses-and-organisations/commercial-and-industrial-property-tax/entry-reform)` |\n| $500 , $2 million, 2 million | The amount to be considered for the purposes of the formula is 25% calculated as follows: the dutiable value of the property the subject of the transfer ($500 000) divided by the unencumbered value of the whole of the property at the time of Transfer 2 ($2 million) multiplied by 100. | `pages/reforms-index.html (https://www.sro.vic.gov.au/businesses-and-organisations/commercial-and-industrial-property-tax/entry-reform)` |\n| $19,999\n, $54,500\n, $73,000\n, $99,000\nM, $973.70 | Used passenger car\nDrive-away deal price\n$19,999\n$54,500\n$73,000\n$19,999\n$99,000\nMinus registration/transfer costs\n$973.70*\n$855.10*\n$973.70*\n$46.20\n$46.20\nEquals\n$19,025.30\n$53,644.90\n$72,026.30\n$19,952.80\n$98,953.80\nDivide by relevant dividing factor\n1.042\n1.042\n1.042\n1.042\n1.052\nDutiable value\n$18,258.45\n$51,482.63\n$69,123.13\n$19,148.56\n$94,062.55\nRounded up to the nearest $200\n$18,400\n$51,600\n$69,200\n$19,200\n$94,200\n*The registration costs fo | `pages/announcements-index__28.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26)` |\n| $1 million, 1 million | Contracts signed on or after 1 July 2021 and before 1 July 2023\nThe Victorian Government temporarily increased the threshold to $1 million. | `pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)` |\n| $1 million, 1 million | But it is below the temporary $1 million threshold for the off-the-plan concession for contracts entered into between 1 July 2021 and 30 June 2023. | `pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)` |\n| $600,000 , $1 million, $400,000, 1 million | Michelle is able to deduct the construction costs when calculating the dutiable value of the property, which results in the dutiable value coming down to $600,000 ($1 million − $400,000). | `pages/priorities-index__17.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/off-plan-duty-concession/strata-apartments-and-townhouses-temporary-concession)` |\n| $1 million, $1,700,000 , 1 million | This is above the temporary off-the-plan threshold of $1 million, so Misha will pay land transfer duty on $1,700,000 at general rates. | `pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)` |\n| $10 million, $100 million, 10 million, 100 million | A rate of 0.5% will apply for businesses with national payrolls above $10 million, and businesses with national payrolls above $100 million will pay an additional 0.5%. | `pages/priorities-index__19.html (https://www.sro.vic.gov.au/about-us/rates-and-statistics/covid-debt-repayment-plan)` |\n| $19,999\n, $54,500\n, $73,000\n, $99,000\nM, $973.70 | Used passenger car\nDrive-away deal price\n$19,999\n$54,500\n$73,000\n$19,999\n$99,000\nMinus registration/transfer costs\n$973.70*\n$855.10*\n$973.70*\n$46.20\n$46.20\nEquals\n$19,025.30\n$53,644.90\n$72,026.30\n$19,952.80\n$98,953.80\nDivide by relevant dividing factor\n1.042\n1.042\n1.042\n1.042\n1.052\nDutiable value\n$18,258.45\n$51,482.63\n$69,123.13\n$19,148.56\n$94,062.55\nRounded up to the nearest $200\n$18,400\n$51,600\n$69,200\n$19,200\n$94,200\n*The registration costs fo | `pages/announcements-index__28.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26)` |\n| $500,000 | As a result, the reduction thresholds will be assessed against the off-the-plan (dutiable) value of Sam’s apartment ($500,000). | `pages/announcements-index__22.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/pensioner-and-concession-cardholder-duty-reduction/pensioner-and-concession-cardholder-duty-reduction-contracts-signed-or-after-1-july-2023)` |\n\n## Key Achievements\n\n- [Page 5]\nPAGE 4\nS TR ATEGIC GOA L 1 — FA IR A ND EFFICIENT\nRE VENUE M A N AGEMENT\nDELIVER FAIR AND EFFICIENT KEY OUTCOME\nREVENUE MANAGEMENT\nRevenue management services are delivered\nSERVICES BY: to meet government expectations and KPIs are\nachieved\n• Achieving key performance indicators (KPIs)\n• Providing high-quality advice to government EXPECTED OUTCOMES\nand the Department of Treasury and Finance\n(DTF) • Revenue is collected in line with forecasts\n• Meeting government requirements as stated in • Government and DTF are satisfied with the\nthe Ministerial Statement of Expectations SRO’s performance\n• Implementing new initiatives efficiently and • Ministerial Statement of Expectations targets\neffectively met\n• Providing effective dispute resolution and • New revenue management initiatives are\nprivate rulings processes successfully implemented\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [pages 7,8,9,10,11]\ntomers to conduct\nimprove our customer interface through smarter\ncommon transactions decreases\ntechnology\n• Feedback from taxpayers and their\n• Using Customer Experience (CX) practices\nrepresentatives indicates they can access\nto better understand our customers and\ninformation and transact in an easy manner\ntheir preferences, and using those insights to\n• New digital opportunities are identified,\ninform services, processes and communication\nimplemented and adopted by customers\nimprovements\n• Comprehensive and targeted customer\n• Putting human-centred and co-design principles\ninformation and education campaigns delivered\nat the forefront of digital and non-digital service\nin accordance with targets\ndesign\n• Continually seeking to resolve issues that\nnegatively impact the customer experience\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [Page 8]\nPAGE 11\nS TR ATEGIC GOA L 4 — MO DERNISE\nTECHNOLO GY\nPROVIDE MODERN KEY OUTCOME\nTECHNOLOGY SERVICES BY:\nThe SRO has a comprehensive, modern and\nefficient revenue management system\n• Implementing our technology strategic plan\nin line with the whole of government digital\nstrategy EXPECTED OUTCOMES\n• Modernising and re-platforming our revenue\n• SRO data quality has improved, evidenced by\nmanagement system\nmeasurable improvements in efficiency and\n• Maximising value and enhancing decision\neffectiveness across the SRO\nmaking through improved data quality\n• Systems availability, performance and security\n• Ensuring systems availability, performance and\nmeets targets\nsecurity meets targets\n• Business decisions are supported by real-time\n• Developing and implementing real-time\nreporting and analytical tools that are broadly\nbusiness reporting tools and enhanced analytics\naccessible\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [Page 7]\nPAGE 8\nS TR ATEGIC GOA L 3 — E XCELLENT\nCUS TOMER E XPERIENCE\nPROVIDE AN EXCELLENT KEY OUTCOME\nCUSTOMER EXPERIENCE BY:\nCustomers and their representatives are satisfied\nwith our services\n• Providing information and education for\ncustomers at a time of personal relevance and in\na format that suits them EXPECTED OUTCOMES\n• Providing a first-class customer contact centre\n• Customers’ use of preferred channels meets or\n• Reviewing and improving our website\nexceeds targets\n• Identifying and implementing opportunities to\n• The time taken for customers to conduct\nimprove our customer interface through smarter\ncommon transactions decreases\ntechnology\n• Feedback from taxpayers and their\n• Using Customer Experience (CX) practices\nrepresentatives indicates they can access\nto better understand our customers and\ninformation and transact in an easy manner\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Expected outcomes\nCustomers’ use of preferred channels meets or exceeds targets\nThe time taken for customers to conduct common transactions decreases\nFeedback from taxpayers and their representatives indicates they can access information and transact in an easy manner\nNew digital opportunities are identified, implemented and adopted by customers\nComprehensive and targeted customer information and education campaigns delivered in accordance with targets\nStrategic Goal 4 — Modernise technology\nProvide modern technology services by:\nImplementing our technology strategic plan in line with the whole of government digital strategy\nModernising and re-platforming our revenue management system\nMaximising value and enhancing decision making through improved data quality\nEnsuring systems availability, performance and security meets targets\n Source: `pages/strategies-index__05.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/strategic-plan)`\n- Expected outcomes\nSRO data quality has improved, evidenced by measurable improvements in efficiency and effectiveness across the SRO\nSystems availability, performance and security meets targets\nBusiness decisions are supported by real-time reporting and analytical tools that are broadly accessible\nProcess improvements are implemented that realise demonstrable quality and/or efficiency benefits\nProjects are delivered on time and within budget\nStrategic Goal 5 — Maximise compliance\nMaximise compliance with revenue management laws by:\nProviding clear and concise communication to customers, enabling them to meet their obligations\nImproving our understanding of the causes of non-compliance and identifying opportunities to improve voluntary compliance\nAccessing new data sources and deploying forensic analytical tools to target non-compliance\nDetecting, assessing and recovering unpaid taxes\n Source: `pages/strategies-index__05.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/strategic-plan)`\n- [Page 4]\nPAGE 3\nSTR ATEGIC PL AN — 1 JULY 2023 – 30 JUNE 2027\nOUR PURPOSE OUR STR ATEGIC GOALS\nTo provide customers with quality revenue • To deliver fair and efficient revenue\nmanagement services which are fair, efficient, and management services\ndeliver benefits for all Victorians\n• To encourage and develop excellence in our\npeople\nOUR VISION\n• To provide an excellent customer experience\nTo be recognised as one of Victoria’s best- • To modernise our technology\nperforming organisations\n• To maximise customer compliance\nOUR GUIDING PRINCIPLES\nAND VALUES\nPrinciple 1: Agility — We are responsive to the\nneeds of government and customers\nPrinciple 2: Connectedness — We feel a strong\nsense of belonging\nPrinciple 3: Consistency — We treat all of our\npeople and customers consistently\nIn addition, we embrace the VPS values of:\n• Respect\n• Integrity\n• Accountability\n• Responsiveness\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [Page 9]\nPAGE 12\nS TR ATEGIC GOA L 5 — M A XIMISE\nCOMPLIA NCE\nMA XIMISE COMPLIANCE KEY OUTCOME\nWITH REVENUE MANAGEMENT\nVoluntary compliance is improved, and back-end\nL AWS BY: compliance revenue targets are met\n• Providing clear and concise communication\nEXPECTED OUTCOMES\nto customers, enabling them to meet their\nobligations • Increased voluntary compliance\n• Improving our understanding of the causes of • Optimised back-end compliance\nnon-compliance and identifying opportunities\n• Identification of further compliance audits\nto improve voluntary compliance\nthrough enhanced data-matching\n• Accessing new data sources and deploying\n• Debt targets are met or exceeded\nforensic analytical tools to target non-\n• Regular tax gap analyses are completed\ncompliance\n• Detecting, assessing and recovering unpaid\ntaxes\n• Adopting a ‘payment thinking’ focus throughout\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Used passenger car\nDrive-away deal price\n$19,999\n$54,500\n$73,000\n$19,999\n$99,000\nMinus registration/transfer costs\n$973.70*\n$855.10*\n$973.70*\n$46.20\n$46.20\nEquals\n$19,025.30\n$53,644.90\n$72,026.30\n$19,952.80\n$98,953.80\nDivide by relevant dividing factor\n1.042\n1.042\n1.042\n1.042\n1.052\nDutiable value\n$18,258.45\n$51,482.63\n$69,123.13\n$19,148.56\n$94,062.55\nRounded up to the nearest $200\n$18,400\n$51,600\n$69,200\n$19,200\n$94,200\n*The registration costs for new vehicles are based on 12-month motor vehicle registration costs for passenger cars in the\nhigh-risk zone (code 101)\n.\n Source: `pages/announcements-index__28.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26)`\n- Therefore, private car park owners\nare eligible\nfor a part-year concession for the 2021 levy year if it was unlawful to use a parking space in their car park for more than 30 days as a result of the Restricted Activity Directions that were in force from 6 August 2020–26 October 2020.\n Source: `pages/announcements-index__29.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions)`\n- As part of the\n2026–27 Victorian State Budget\nannounced on 5 May 2026, the Victorian Government extended the temporary off-the-plan duty concession to 21 April 2027, reducing duty for eligible apartment and townhouse purchases (pending legislation).\n Source: `pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)`\n- Data\nDatasets and databases owned and held by Victorian Government and public bodies and stored in formats including hardcopy, electronic, audio, video, image, graphical, cartographic, physical sample, textual, geospatial or numerical form.\n[2]\nDe-identified\nIn relation to personal information, means personal information that no longer relates to an identifiable individual or an individual who can be reasonably identified.\n[3]\nInformation asset\nAn identifiable collection of data stored in any manner and recognised as having a value for the purpose of enabling an agency to perform its business functions, thereby satisfying a recognised agency requirement.\n[4]\nPersonal information\n Source: `pages/strategies-index__06.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/open-data-strategy)`\n\n## Key Issues, Risks, and Recommendations\n\n- Used passenger car\nDrive-away deal price\n$19,999\n$54,500\n$73,000\n$19,999\n$99,000\nMinus registration/transfer costs\n$973.70*\n$855.10*\n$973.70*\n$46.20\n$46.20\nEquals\n$19,025.30\n$53,644.90\n$72,026.30\n$19,952.80\n$98,953.80\nDivide by relevant dividing factor\n1.042\n1.042\n1.042\n1.042\n1.052\nDutiable value\n$18,258.45\n$51,482.63\n$69,123.13\n$19,148.56\n$94,062.55\nRounded up to the nearest $200\n$18,400\n$51,600\n$69,200\n$19,200\n$94,200\n*The registration costs for new vehicles are based on 12-month motor vehicle registration costs for passenger cars in the\nhigh-risk zone (code 101)\n.\n Source: `pages/announcements-index__28.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26)`\n- [Page 4]\nPAGE 3\nSTR ATEGIC PL AN — 1 JULY 2023 – 30 JUNE 2027\nOUR PURPOSE OUR STR ATEGIC GOALS\nTo provide customers with quality revenue • To deliver fair and efficient revenue\nmanagement services which are fair, efficient, and management services\ndeliver benefits for all Victorians\n• To encourage and develop excellence in our\npeople\nOUR VISION\n• To provide an excellent customer experience\nTo be recognised as one of Victoria’s best- • To modernise our technology\nperforming organisations\n• To maximise customer compliance\nOUR GUIDING PRINCIPLES\nAND VALUES\nPrinciple 1: Agility — We are responsive to the\nneeds of government and customers\nPrinciple 2: Connectedness — We feel a strong\nsense of belonging\nPrinciple 3: Consistency — We treat all of our\npeople and customers consistently\nIn addition, we embrace the VPS values of:\n• Respect\n• Integrity\n• Accountability\n• Responsiveness\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [pages 7,8,9,10,11]\ntomers to conduct\nimprove our customer interface through smarter\ncommon transactions decreases\ntechnology\n• Feedback from taxpayers and their\n• Using Customer Experience (CX) practices\nrepresentatives indicates they can access\nto better understand our customers and\ninformation and transact in an easy manner\ntheir preferences, and using those insights to\n• New digital opportunities are identified,\ninform services, processes and communication\nimplemented and adopted by customers\nimprovements\n• Comprehensive and targeted customer\n• Putting human-centred and co-design principles\ninformation and education campaigns delivered\nat the forefront of digital and non-digital service\nin accordance with targets\ndesign\n• Continually seeking to resolve issues that\nnegatively impact the customer experience\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Therefore, private car park owners\nare eligible\nfor a part-year concession for the 2021 levy year if it was unlawful to use a parking space in their car park for more than 30 days as a result of the Restricted Activity Directions that were in force from 6 August 2020–26 October 2020.\n Source: `pages/announcements-index__29.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions)`\n- As part of the\n2026–27 Victorian State Budget\nannounced on 5 May 2026, the Victorian Government extended the temporary off-the-plan duty concession to 21 April 2027, reducing duty for eligible apartment and townhouse purchases (pending legislation).\n Source: `pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)`\n- Data\nDatasets and databases owned and held by Victorian Government and public bodies and stored in formats including hardcopy, electronic, audio, video, image, graphical, cartographic, physical sample, textual, geospatial or numerical form.\n[2]\nDe-identified\nIn relation to personal information, means personal information that no longer relates to an identifiable individual or an individual who can be reasonably identified.\n[3]\nInformation asset\nAn identifiable collection of data stored in any manner and recognised as having a value for the purpose of enabling an agency to perform its business functions, thereby satisfying a recognised agency requirement.\n[4]\nPersonal information\n Source: `pages/strategies-index__06.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/open-data-strategy)`\n- Learn more\nNews and updates\nBushfire relief measures announced\n5 May 2026\nThe 2026–27 Victorian State Budget has announced relief measures from land transfer duty, land tax and vacant residential land tax for people affected by the January 2026 Victorian bushfires.\n Source: `pages/homepage.html (https://www.sro.vic.gov.au/)`\n- Risk Management Framework aligned with the Victorian Government Risk Management Framework and AS/NZS ISO 31000:2009 standard.\n Source: `pages/strategies-index__09.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/cyber-security)`\n- Our Risk Management Framework aligns with the Victorian Government Risk Management Framework and the AS/NZS ISO 31000:2009 standard.\n Source: `pages/strategies-index__10.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/privacy-strategy-and-policy)`\n- [Page 2]\n3\n2\nCONTENTS\nFROM THE COMMISSIONER 1\nSTR ATEGIC PL AN 2023 –27 3\nSTR ATEGIC GOAL 1 4\nSTR ATEGIC GOAL 2 7\nSTR ATEGIC GOAL 3 8\nSTR ATEGIC GOAL 4 11\nSTR ATEGIC GOAL 5 12\nCUSTOMER SERVICE CHARTER 14\n©C State of Victoria (State Revenue Office) 2023\nb\nB | BY\nYou are free to re-use this work under a Creative\nCommons Attribution 4.0 licence, provided you credit\nthe State of Victoria (State Revenue Office) as author,\nindicate if changes were made and comply with the\nother licence terms.\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [Page 7]\nPAGE 8\nS TR ATEGIC GOA L 3 — E XCELLENT\nCUS TOMER E XPERIENCE\nPROVIDE AN EXCELLENT KEY OUTCOME\nCUSTOMER EXPERIENCE BY:\nCustomers and their representatives are satisfied\nwith our services\n• Providing information and education for\ncustomers at a time of personal relevance and in\na format that suits them EXPECTED OUTCOMES\n• Providing a first-class customer contact centre\n• Customers’ use of preferred channels meets or\n• Reviewing and improving our website\nexceeds targets\n• Identifying and implementing opportunities to\n• The time taken for customers to conduct\nimprove our customer interface through smarter\ncommon transactions decreases\ntechnology\n• Feedback from taxpayers and their\n• Using Customer Experience (CX) practices\nrepresentatives indicates they can access\nto better understand our customers and\ninformation and transact in an easy manner\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- [Page 11]\n7\n2\n9212-ORS-3202\nSTATE REVENUE OFFICE\nsro.vic.gov.au\nPhone 13 21 61\nGPO Box 1641 Melbourne\nVictoria 3001 Australia\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Compliance\nThe Strategy complies with the:\n• Freedom of Information Act 1982\n• Privacy and Data Protection Act 2014\n• DataVic Access Policy Guidelines (v2)\n• DataVic Access Policy Dataset Publishing Manual – January 2024\n• DataVic Access Policy Suggest a Dataset Manual – January 2024\n• Victorian Government Information Management Principles\n• Victorian Protective Data Security Standards\n• Victorian Government Intellectual Property Policy\n• SRO Information Security Classification System (based on 2011 Australian Government Security\nClassification System)\n• SRO Information Management Strategy 2024-2027\n• SRO Information Privacy Policy\n• SRO Information Management Governance Committee – Terms of Reference\n• Secrecy provisions in the Acts administered by the Commissioner of State Revenue.\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf)`\n- 1 Victorian Protective Data Security Framework – Information Asset Guide\n2 DataVic Access Policy Guidelines (v2)\n3 Privacy and Data Protection Act 2014\n4 SRO Information Management Governance Committee – Terms of Reference\n5 Privacy and Data Protection Act 2014\n12 | Open data strategy 2024–27\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf)`\n\n## Corporate Values and Operating Culture\n\n- [Page 4]\nPAGE 3\nSTR ATEGIC PL AN — 1 JULY 2023 – 30 JUNE 2027\nOUR PURPOSE OUR STR ATEGIC GOALS\nTo provide customers with quality revenue • To deliver fair and efficient revenue\nmanagement services which are fair, efficient, and management services\ndeliver benefits for all Victorians\n• To encourage and develop excellence in our\npeople\nOUR VISION\n• To provide an excellent customer experience\nTo be recognised as one of Victoria’s best- • To modernise our technology\nperforming organisations\n• To maximise customer compliance\nOUR GUIDING PRINCIPLES\nAND VALUES\nPrinciple 1: Agility — We are responsive to the\nneeds of government and customers\nPrinciple 2: Connectedness — We feel a strong\nsense of belonging\nPrinciple 3: Consistency — We treat all of our\npeople and customers consistently\nIn addition, we embrace the VPS values of:\n• Respect\n• Integrity\n• Accountability\n• Responsiveness\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Our guiding principles and values\nPrinciple 1: Agility — We are responsive to the needs of government and customers\nPrinciple 2: Connectedness — We feel a strong sense of belonging\nPrinciple 3: Consistency — We treat all of our people and customers consistently\nIn addition, we embrace the VPS values of:\nRespect\nIntegrity\nAccountability\nResponsiveness\nImpartiality\nLeadership, and\nHuman rights.\n Source: `pages/strategies-index__05.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/strategic-plan)`\n- In performing the function, In addition to our Customer Service Charter,\nwe and our staff are committed to upholding\nwe aim to be recognised\nthe Victorian Public Sector Values and Code\nof Conduct — the foundation of the integrity\nas one of Victoria’s best\nand accountability framework for all public\nperforming organisations. sector employees.\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- Data\nDatasets and databases owned and held by Victorian Government and public bodies and stored in formats including hardcopy, electronic, audio, video, image, graphical, cartographic, physical sample, textual, geospatial or numerical form.\n[2]\nDe-identified\nIn relation to personal information, means personal information that no longer relates to an identifiable individual or an individual who can be reasonably identified.\n[3]\nInformation asset\nAn identifiable collection of data stored in any manner and recognised as having a value for the purpose of enabling an agency to perform its business functions, thereby satisfying a recognised agency requirement.\n[4]\nPersonal information\n Source: `pages/strategies-index__06.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/open-data-strategy)`\n- Used passenger car\nDrive-away deal price\n$19,999\n$54,500\n$73,000\n$19,999\n$99,000\nMinus registration/transfer costs\n$973.70*\n$855.10*\n$973.70*\n$46.20\n$46.20\nEquals\n$19,025.30\n$53,644.90\n$72,026.30\n$19,952.80\n$98,953.80\nDivide by relevant dividing factor\n1.042\n1.042\n1.042\n1.042\n1.052\nDutiable value\n$18,258.45\n$51,482.63\n$69,123.13\n$19,148.56\n$94,062.55\nRounded up to the nearest $200\n$18,400\n$51,600\n$69,200\n$19,200\n$94,200\n*The registration costs for new vehicles are based on 12-month motor vehicle registration costs for passenger cars in the\nhigh-risk zone (code 101)\n.\n Source: `pages/announcements-index__28.html (https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26)`\n- [Page 2]\n3\n2\nCONTENTS\nFROM THE COMMISSIONER 1\nSTR ATEGIC PL AN 2023 –27 3\nSTR ATEGIC GOAL 1 4\nSTR ATEGIC GOAL 2 7\nSTR ATEGIC GOAL 3 8\nSTR ATEGIC GOAL 4 11\nSTR ATEGIC GOAL 5 12\nCUSTOMER SERVICE CHARTER 14\n©C State of Victoria (State Revenue Office) 2023\nb\nB | BY\nYou are free to re-use this work under a Creative\nCommons Attribution 4.0 licence, provided you credit\nthe State of Victoria (State Revenue Office) as author,\nindicate if changes were made and comply with the\nother licence terms.\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- YOUR RESPONSIBILITIES:\nOur Customer Service Charter summarises our\nservice commitments to you,\n• Be honest, cooperative and courteous.\nas well as your rights and your responsibilities.\n• Understand and meet your obligations in\nrelation to the taxes and grants we administer,\nWE WILL:\nincluding lodging and paying on time.\n• Be courteous, professional and considerate • Tell us straight away if you have, or think you\nof your circumstances. have, made a mistake.\n• Behave with integrity and honesty. • Inform us of changes to your contact details\nor circumstances.\n• Act impartially and apply laws consistently\nto make fair and equitable decisions. • Keep required records and allow us reasonable\naccess to them when needed.\n• Clearly and concisely explain information,\nlegislation, and our decisions, as well as your • Provide timely, accurate and complete\nobligations.\n Source: `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)`\n- We also:\n• take pride in our work.\n• relate to customers in a fair, respectful and professional manner.\n• deliver quality services to our customers.\n• do what we say we’ll do and act with integrity and honesty when the unexpected occurs.\n• make the best use of our resources.\n• take responsibility for our decisions and actions.\n• act in accordance with all policies and procedures.\n• strive to continuously improve our services, knowledge and skills.\n• are open to change and new ideas from all sources.\n• recognise and value diverse backgrounds and perspectives.\n• work together to maintain a positive workplace culture and deliver positive outcomes to customers and\nthe Victorian community.\n Source: `strategies/Compliance-20Strategy-202023-2027.pdf (https://www.sro.vic.gov.au/sites/default/files/2025-08/Compliance%20Strategy%202023-2027.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf` - strategies - https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf\n- `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pdf` - strategies - https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf\n- `strategies/Compliance-20Strategy-202023-2027.pdf` - strategies - https://www.sro.vic.gov.au/sites/default/files/2025-08/Compliance%20Strategy%202023-2027.pdf\n- `pages/about.html` - pages - https://www.sro.vic.gov.au/about-us\n- `pages/announcements-index.html` - pages - https://www.sro.vic.gov.au/buying-property/landholder-duty/lodge-statement-and-pay-duty\n- `pages/announcements-index__20.html` - pages - https://www.sro.vic.gov.au/buying-property/landholder-duty/lodge-statement-and-pay-duty\n- `pages/announcements-index__21.html` - pages - https://www.sro.vic.gov.au/about-us/rates-and-statistics/historical-rates/land-transfer-duty-non-principal-place-residence-historical-rates/premium-duty-rate-agreements-or-arrangements-entered-or-after-1-july-2021\n- `pages/announcements-index__22.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/pensioner-and-concession-cardholder-duty-reduction/pensioner-and-concession-cardholder-duty-reduction-contracts-signed-or-after-1-july-2023\n- `pages/announcements-index__23.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/pensioner-and-concession-cardholder-duty-reduction/pensioner-and-concession-cardholder-duty-reduction-contracts-signed-1-july-2023\n- `pages/announcements-index__24.html` - pages - https://www.sro.vic.gov.au/buying-property/landholder-duty/lodge-statement-and-pay-duty/lodge-landholder-acquisition-statement\n- `pages/announcements-index__25.html` - pages - https://www.sro.vic.gov.au/buying-property/landholder-duty/lodge-statement-and-pay-duty/pay-landholder-duty\n- `pages/announcements-index__26.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations/property-developers/growth-areas-infrastructure-contribution/lodge-gaic-acquisition-statement\n- `pages/announcements-index__27.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations/farms-and-wine-producers/livestock-duty/lodge-statement-vendor-or-owners-agent\n- `pages/announcements-index__28.html` - pages - https://www.sro.vic.gov.au/vehicles-and-car-parks/motor-vehicle-duty/drive-away-deals-2025-26\n- `pages/announcements-index__29.html` - pages - https://www.sro.vic.gov.au/vehicles-and-car-parks/congestion-levy/exemptions-and-concessions/congestion-levy-concession-2021-levy-year-covid-19-restrictions\n- `pages/contact.html` - pages - https://www.sro.vic.gov.au/owning-property/land-tax/managing-your-land-tax/change-your-contact-details-land-tax\n- `pages/homepage.html` - pages - https://www.sro.vic.gov.au/\n- `pages/news-latest.html` - pages - https://www.sro.vic.gov.au/about-us/news-and-events\n- `pages/priorities-index.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/what-we-do\n- `pages/priorities-index__14.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0\n- `pages/priorities-index__15.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/what-we-do\n- `pages/priorities-index__16.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession\n- `pages/priorities-index__17.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/off-plan-duty-concession/strata-apartments-and-townhouses-temporary-concession\n- `pages/priorities-index__18.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/apply-plan-concession\n- `pages/priorities-index__19.html` - pages - https://www.sro.vic.gov.au/about-us/rates-and-statistics/covid-debt-repayment-plan\n- `pages/reforms-index.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations/commercial-and-industrial-property-tax/entry-reform\n- `pages/reforms-index__11.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations/commercial-and-industrial-property-tax/entry-reform\n- `pages/reforms-index__12.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations/commercial-and-industrial-property-tax/dealings-properties-have-entered-reform\n- `pages/reforms-index__13.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations/commercial-and-industrial-property-tax/non-standard-dealings-properties-have-entered-reform\n- `pages/strategies-index.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies\n- `pages/strategies-index__00.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/managing-duty-transactions/complete-digital-duties-form\n- `pages/strategies-index__01.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/managing-duty-transactions/digital-duties-form\n- `pages/strategies-index__02.html` - pages - https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/managing-duty-transactions/guide-digital-duties-form\n- `pages/strategies-index__03.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations/payroll-tax/managing-your-payroll-tax/lodge-your-annual-reconciliation\n- `pages/strategies-index__04.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations/payroll-tax/managing-your-payroll-tax/edit-your-annual-reconciliation\n- `pages/strategies-index__05.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/strategic-plan\n- `pages/strategies-index__06.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/open-data-strategy\n- `pages/strategies-index__07.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/procurement-framework\n- `pages/strategies-index__08.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/compliance-strategy\n- `pages/strategies-index__09.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/cyber-security\n- `pages/strategies-index__10.html` - pages - https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/privacy-strategy-and-policy\n- `pages/structure.html` - pages - https://www.sro.vic.gov.au/businesses-and-organisations\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# State Revenue Office - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:32:55.141662+00:00\n**Entity ID**: S-VIC-062\n**Jurisdiction**: Victoria\n**Portfolio**: Treasurer\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 42\n- Unique legislation references found: 14\n\n| Type | Count |\n|---|---:|\n| Act | 14 |\n\n## Legislation References\n\n### Privacy and Data Protection Act 2014\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 12\n**Register search**: https://www.legislation.vic.gov.au/search?q=Privacy+and+Data+Protection+Act+2014\n\n**Sources**:\n- `pages/strategies-index__06.html`\n- `pages/strategies-index__09.html`\n- `pages/strategies-index__10.html`\n- `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n**Evidence contexts**:\n- ue law except for permitted purposes or to authorised recipients.\nA person’s privacy is also protected under the\nCharter of Human Rights and Responsibilities 2006\n, and personal information must be collected, managed, used and disclosed in accordance with the\nPrivacy and Data Protection Act 2014.\nThe SRO’s\nprivacy policy\nis published on the website.\nHowever, information of a general nature may be disclosed, and the SRO proactively releases data relating to its revenue administration functions.\nIn accordance with our obligations under Part II of the\nF\n Source: `pages/strategies-index__06.html`\n- t custodians, and\nmaintaining the Strategy.\nOn a day-to-day basis, responsibility for identifying, assessing and managing the SRO’s datasets will sit with the relevant asset custodian.\nCompliance\nThe Strategy complies with the:\nFreedom of Information Act 1982\nPrivacy and Data Protection Act 2014\nDataVic Access Policy Guidelines (v2)\nDataVic Access Policy Dataset Publishing Manual – January 2024\nDataVic Access Policy Suggest a Dataset Manual – January 2024\nVictorian Government Information Management Principles\nVictorian Protective Data Security Standa\n Source: `pages/strategies-index__06.html`\n- ed, from the information or opinion, but does not include information of a kind to which the\nHealth Records Act 2001\napplies.\n[5]\nFootnotes\n[1]\nVictorian Protective Data Security Framework – Information Asset Guide\n[2]\nDataVic Access Policy Guidelines(v2)\n[3]\nPrivacy and Data Protection Act 2014\n[4]\nSRO Information Management Governance Committee – Terms of Reference\n[5]\nPrivacy and Data Protection Act 2014\nDownload Open data strategy 2024–27.pdf / 441.6 KB\nUpdated: 16 April 2026\nClose\nLog in to online services\nWe have a range of online services so y\n Source: `pages/strategies-index__06.html`\n- 01\napplies.\n[5]\nFootnotes\n[1]\nVictorian Protective Data Security Framework – Information Asset Guide\n[2]\nDataVic Access Policy Guidelines(v2)\n[3]\nPrivacy and Data Protection Act 2014\n[4]\nSRO Information Management Governance Committee – Terms of Reference\n[5]\nPrivacy and Data Protection Act 2014\nDownload Open data strategy 2024–27.pdf / 441.6 KB\nUpdated: 16 April 2026\nClose\nLog in to online services\nWe have a range of online services so you can self-service.\nMy Land Tax\nUse this portal to access and manage your land tax information.\nPTX Express\nUse P\n Source: `pages/strategies-index__06.html`\n- safe from misuse, loss, and unauthorised access, changes or leaks. Our security measures include:\nCompliance with the Victoria Protective Data Security Framework and Standards issued by the Office of the Victorian Information Commissioner under Part 4 of the\nPrivacy and Data Protection Act 2014.\nRisk Management Framework aligned with the Victorian Government Risk Management Framework and AS/NZS ISO 31000:2009 standard.\nPersonal information management based on ISO27001 best practices.\nImplementation of the ‘Essential Eight’ mitigation strategies reco\n Source: `pages/strategies-index__09.html`\n\n### Freedom of Information Act 1982\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.vic.gov.au/search?q=Freedom+of+Information+Act+1982\n\n**Sources**:\n- `pages/strategies-index__06.html`\n- `pages/strategies-index__10.html`\n- `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n**Evidence contexts**:\n- ommended for publication by asset custodians, and\nmaintaining the Strategy.\nOn a day-to-day basis, responsibility for identifying, assessing and managing the SRO’s datasets will sit with the relevant asset custodian.\nCompliance\nThe Strategy complies with the:\nFreedom of Information Act 1982\nPrivacy and Data Protection Act 2014\nDataVic Access Policy Guidelines (v2)\nDataVic Access Policy Dataset Publishing Manual – January 2024\nDataVic Access Policy Suggest a Dataset Manual – January 2024\nVictorian Government Information Management Principles\nVict\n Source: `pages/strategies-index__06.html`\n- to the Victorian community. A dataset will be considered ‘high value’ if it has one or more of the following characteristics:\nit is central to the SRO’s functions,\nit is requested through the Data Directory,\nit has previously/regularly been provided under the\nFreedom of Information Act 1982\n,\nit supports a major reporting process of the SRO (e.g. annual report data),\nit is spatial data,\nit is transport data,\nit is administrative data,\nit is financial data,\nit facilitates the development of new products or services by users of the data,\nit captur\n Source: `pages/strategies-index__06.html`\n- nt\n.\nAccess and correction\nThe\nPrivacy and Data Protection Act 2014\nand the\nHealth Records Act 2001\nprovide Victorians with a right of access to records of their own personal details. We ordinarily process requests for access to records in accordance with the\nFreedom of Information Act 1982\n(FOI Act).\nOur collection notices provide details of how to request access to information relating to you that we hold.\nTo find out how to access or correct your personal records, visit the\nFreedom of Information (FOI) information on our website\n. If you want\n Source: `pages/strategies-index__10.html`\n- nded for publication by asset custodians, and\n• maintaining the Strategy.\nOn a day-to-day basis, responsibility for identifying, assessing and managing the SRO’s datasets will sit with\nthe relevant asset custodian.\nCompliance\nThe Strategy complies with the:\n• Freedom of Information Act 1982\n• Privacy and Data Protection Act 2014\n• DataVic Access Policy Guidelines (v2)\n• DataVic Access Policy Dataset Publishing Manual – January 2024\n• DataVic Access Policy Suggest a Dataset Manual – January 2024\n• Victorian Government Information Management Princ\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n- Victorian community. A dataset will be\nconsidered ‘high value’ if it has one or more of the following characteristics:\n• it is central to the SRO’s functions,\n• it is requested through the Data Directory,\n• it has previously/regularly been provided under the Freedom of Information Act 1982,\n• it supports a major reporting process of the SRO (e.g. annual report data),\n• it is spatial data,\n• it is transport data,\n• it is administrative data,\n• it is financial data,\n• it facilitates the development of new products or services by users of the data\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n### Health Records Act 2001\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.vic.gov.au/search?q=Health+Records+Act+2001\n\n**Sources**:\n- `pages/strategies-index__06.html`\n- `pages/strategies-index__10.html`\n- `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n**Evidence contexts**:\n- inion forming part of a database), that is recorded in any form and whether true or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion, but does not include information of a kind to which the\nHealth Records Act 2001\napplies.\n[5]\nFootnotes\n[1]\nVictorian Protective Data Security Framework – Information Asset Guide\n[2]\nDataVic Access Policy Guidelines(v2)\n[3]\nPrivacy and Data Protection Act 2014\n[4]\nSRO Information Management Governance Committee – Terms of Reference\n[5]\nPr\n Source: `pages/strategies-index__06.html`\n- ied with.\"\nPrivacy Policy\nThe State Revenue Office's privacy policy sets out the practices we have adopted to manage personal and health information in accordance with the Victorian privacy laws — specifically, the\nPrivacy and Data Protection Act 2014\nand the\nHealth Records Act 2001\n.\nBy ‘personal information’ we mean ‘any information or an opinion (including information or an opinion forming part of a data base) that is recorded in any form, and whether true or not, about an individual whose identity is apparent, or can be reasonably as\n Source: `pages/strategies-index__10.html`\n- cle Document Understanding and Google One Premium. For more information on how SRO uses AI and manages risks around AI, please refer to our\nArtificial Intelligence transparency statement\n.\nAccess and correction\nThe\nPrivacy and Data Protection Act 2014\nand the\nHealth Records Act 2001\nprovide Victorians with a right of access to records of their own personal details. We ordinarily process requests for access to records in accordance with the\nFreedom of Information Act 1982\n(FOI Act).\nOur collection notices provide details of how to request\n Source: `pages/strategies-index__10.html`\n- inion forming part of a database), that is\nrecorded in any form and whether true or not, about an individual whose identity is apparent, or can\nreasonably be ascertained, from the information or opinion, but does not include information of a kind to\nwhich the Health Records Act 2001 applies5.\n1 Victorian Protective Data Security Framework – Information Asset Guide\n2 DataVic Access Policy Guidelines (v2)\n3 Privacy and Data Protection Act 2014\n4 SRO Information Management Governance Committee – Terms of Reference\n5 Privacy and Data Protect\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n### Unclaimed Money Act 2008\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.vic.gov.au/search?q=Unclaimed+Money+Act+2008\n\n**Sources**:\n- `pages/strategies-index__06.html`\n- `pages/strategies-index__10.html`\n- `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n**Evidence contexts**:\n- ner Grant\nCommercial Passenger Vehicle Service Levy\nWagering and Betting Tax\nCasino Tax\nWindfall Gains Tax\nCommercial Industrial Property Tax\nGrowth Area Infrastructure Charge\nFire Services Property Levy\nMetropolitan Planning Levy\nThe SRO also administers the\nUnclaimed Money Act 2008\nand assists with the administration of various subsidies and rebates.\nRefer to the\ncomprehensive summary of legislation administered by the SRO\n.\nPolicy principles for data release\nThe Strategy is guided by the Open Data Policy’s open data principles.\nPrincip\n Source: `pages/strategies-index__06.html`\n- unclaimed money\nThe Commissioner of State Revenue is also the Victorian Registrar of Unclaimed Money, responsible for the publicly accessible Unclaimed Money Register, a searchable list of unclaimed amounts lodged by Victorian businesses and trusts under the\nUnclaimed Money Act 2008\n. The register discloses the minimum amount of information needed for people to find out if we hold any amounts belonging to them so they can lodge a claim.\nOur functions as a public sector agency\nAs a public sector agency, we collect, use and disclose person\n Source: `pages/strategies-index__10.html`\n- ercial Passenger Vehicle Service Levy\n• Wagering and Betting Tax\n• Casino Tax\n• Windfall Gains Tax\n• Commercial Industrial Property Tax\n• Growth Area Infrastructure Charge\n• Fire Services Property Levy\n• Metropolitan Planning Levy\nThe SRO also administers the Unclaimed Money Act 2008 and assists with the administration of various\nsubsidies and rebates.\nA comprehensive summary of legislation administered by the SRO is available at sro.vic.gov.au/legislation\n4 | Open data strategy 2024–27\n\n[page 5]\n3 Policy Principles for Data Release\nThe S\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n### State Taxation and Mental Health Acts Amendment Act 2021\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=State+Taxation+and+Mental+Health+Acts+Amendment+Act+2021\n\n**Sources**:\n- `pages/announcements-index__21.html`\n\n**Evidence contexts**:\n- entered into on or after 1 July 2021 | State Revenue Office\n\nPremium duty rate for agreements or arrangements entered into on or after 1 July 2021\nA premium rate applies to property transactions over $2 million.\nDuty rate for high-value property transactions\nThe\nState Taxation and Mental Health Acts Amendment Act 2021\nintroduced a premium rate of land transfer duty (stamp duty) for high-value property transactions with a value of more than $2 million.\nFrom 1 July 2021, the duty payable increased to $110,000 plus 6.5% of the dutiable value of more than $2 million.\nThe premi\n Source: `pages/announcements-index__21.html`\n\n### Part II of the Freedom of Information Act 1984\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.vic.gov.au/search?q=Part+II+of+the+Freedom+of+Information+Act+1984\n\n**Sources**:\n- `pages/strategies-index__06.html`\n- `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n**Evidence contexts**:\n- tection Act 2014.\nThe SRO’s\nprivacy policy\nis published on the website.\nHowever, information of a general nature may be disclosed, and the SRO proactively releases data relating to its revenue administration functions.\nIn accordance with our obligations under Part II of the\nFreedom of Information Act 1984\n, the SRO also publishes a\nstatement\nproviding a snapshot of the SRO’s functions and resources, including details as to how members of the public may access those documents.\nGovernance and accountability framework\nOperational governance\nThe SRO’s Information\n Source: `pages/strategies-index__06.html`\n- tection Act 2014. The SRO’s privacy policy is published on the website.\nHowever, information of a general nature may be disclosed, and the SRO proactively releases data relating\nto its revenue administration functions.\nIn accordance with our obligations under Part II of the Freedom of Information Act 1984, the SRO also\npublishes a statement providing a snapshot of the SRO’s functions and resources, including details as to\nhow members of the public may access those documents.\n6 | Open data strategy 2024–27\n\n[page 7]\n6 Governance and Accountability Framework\nOpe\n Source: `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl`\n\n### Taxation Administration Act 1997\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.vic.gov.au/search?q=Taxation+Administration+Act+1997\n\n**Sources**:\n- `pages/priorities-index.html`\n- `pages/priorities-index__15.html`\n\n**Evidence contexts**:\n- What we do | State Revenue Office\n\nWhat we do\nExplore the taxes, levies and grants we manage and how we perform.\nAbout the Taxation Administration Act\nWe administer a range of state taxes under the\nTaxation Administration Act 1997\n.\nTaxes, levies and grants\nAn alphabetical list of all the taxes, levies and grants we administer.\nAnnual reviews\nEach year, we publish a summary of our activities and achievements.\n2019-20 Victorian bushfire response\nTax relief for people affected by the 201\n Source: `pages/priorities-index.html`\n- What we do | State Revenue Office\n\nWhat we do\nExplore the taxes, levies and grants we manage and how we perform.\nAbout the Taxation Administration Act\nWe administer a range of state taxes under the\nTaxation Administration Act 1997\n.\nTaxes, levies and grants\nAn alphabetical list of all the taxes, levies and grants we administer.\nAnnual reviews\nEach year, we publish a summary of our activities and achievements.\n2019-20 Victorian bushfire response\nTax relief for people affected by the 201\n Source: `pages/priorities-index__15.html`\n\n### Duties Amendment (More Homes) Act 2024\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Duties+Amendment+%28More+Homes%29+Act+2024\n\n**Sources**:\n- `pages/priorities-index__17.html`\n\n**Evidence contexts**:\n- ts and townhouses temporary concession\nCheck eligibility and how the temporary concession applies.\nKey information\nOn 21 October 2024, the\nVictorian Government announced\na new temporary off-the-plan land transfer (stamp) duty concession. The\nDuties Amendment (More Homes) Act 2024\n, which provides for this concession, received Royal Assent on 19 November 2024.\nThe new concession will be available for off-the-plan purchases of dwellings (including apartments and townhouses) within strata subdivisions that have common property where the\n Source: `pages/priorities-index__17.html`\n\n### Financial Management Act 1994\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Financial+Management+Act+1994\n\n**Sources**:\n- `pages/strategies-index__07.html`\n\n**Evidence contexts**:\n- t Framework | State Revenue Office\n\nProcurement Framework\nClear rules to ensure fairness, transparency and value for money.\nOur Procurement Framework complies with the policies and directives of the Victorian Government Purchasing Board, established under the\nFinancial Management Act 1994\n.\nPolicies\nOur Procurement Framework is supported by 5 policies:\nGovernance\nProcurement is embedded across the organisation and aligns with business planning. It focuses on strategic planning and transparency to provide a consistent market approach and better\n Source: `pages/strategies-index__07.html`\n\n### First Home Owner Grant and Home Buyer Schemes Act 2000\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=First+Home+Owner+Grant+and+Home+Buyer+Schemes+Act+2000\n\n**Sources**:\n- `pages/strategies-index__02.html`\n\n**Evidence contexts**:\n- h a dutiable value of up to $1 million, located in the City of Melbourne local government area or within the Capital City Zone\nwhether the property is located within the City of Melbourne local government area\nwhether the property a new home as defined in the\nFirst Home Owner Grant and Home Buyer Schemes Act 2000\nwhether the property remained unsold for 12 months or more after the certificate of occupancy was issued (completion)?\ndate the certificate of occupancy was issued\nproperty type:\nresidential – private dwelling\nresidential – vacant land\ncommercial – retail pre\n Source: `pages/strategies-index__02.html`\n\n### Public Records Act 1973\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Public+Records+Act+1973\n\n**Sources**:\n- `pages/strategies-index__10.html`\n\n**Evidence contexts**:\n- wser is up-to-date. In the event that we, or you, believe that your personal information has been compromised or requires enhanced protection, we will act to address the identified security risks.\nData retention\nOur records are retained in accordance with the\nPublic Records Act 1973\nand the authorities issued under that Act.\nWhen personal information is no longer needed for any purpose, and any mandatory period of retention has expired, it may be de-identified or destroyed.\nOpenness\nThis policy, which is published on our website and in a\n Source: `pages/strategies-index__10.html`\n\n### Road Safety Act 1986\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Road+Safety+Act+1986\n\n**Sources**:\n- `pages/announcements-index__28.html`\n\n**Evidence contexts**:\n- e value of new and used motor vehicles sold as part of a drive-away deal. These calculations apply to registrations and transfers on or after 1 July 2025.\nThe calculations include:\n2025–26 Victorian Transport Accident Commission charges\n2025–26 fees under the\nRoad Safety Act 1986\n.\nLicensed motor car traders (LMCTs) must include these amounts when selling motor vehicles under a drive-away deal.\nThe rate of motor vehicle duty applied to a new or used passenger car depends on its dutiable value and the\nCommonwealth luxury car tax thresh\n Source: `pages/announcements-index__28.html`\n\n### Victorian Data Sharing Act 2016\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Victorian+Data+Sharing+Act+2016\n\n**Sources**:\n- `pages/strategies-index__10.html`\n\n**Evidence contexts**:\n- h law enforcement functions, such as Victoria Police, the Australian Taxation Office, other revenue offices, WorkSafe Victoria and Centrelink, for the enforcement of laws they administer.\nWe may also use and disclose data for reporting purposes and, under the\nVictorian Data Sharing Act 2016\n, for public policy purposes.\nWe may need to disclose information, without consent, during an event such as an accident, pandemic or natural disaster, in order to prevent a serious or imminent threat to individual or public life, safety, health or welfare.\nRe\n Source: `pages/strategies-index__10.html`\n\n### Victorian Privacy and Data Protection Act 2014\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Victorian+Privacy+and+Data+Protection+Act+2014\n\n**Sources**:\n- `pages/strategies-index__10.html`\n\n**Evidence contexts**:\n- offices. Read more about the\nagencies permitted to receive information\nfrom us under these laws.\nIn each of these instances, we try to ensure, as far as practicable, that the disclosed information has the equivalent level of protection to that offered by the Victorian\nPrivacy and Data Protection Act 2014\n.\nSensitive information\nSensitive personal details are sometimes provided voluntarily to us because they are relevant in explaining circumstances that give rise to a tax liability, concession or exemption or a person’s eligibility for a grant.\nSensitive perso\n Source: `pages/strategies-index__10.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__20.html` (page)\n- `pages/announcements-index__21.html` (page)\n- `pages/announcements-index__22.html` (page)\n- `pages/announcements-index__23.html` (page)\n- `pages/announcements-index__24.html` (page)\n- `pages/announcements-index__25.html` (page)\n- `pages/announcements-index__26.html` (page)\n- `pages/announcements-index__27.html` (page)\n- `pages/announcements-index__28.html` (page)\n- `pages/announcements-index__29.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/priorities-index.html` (page)\n- `pages/priorities-index__14.html` (page)\n- `pages/priorities-index__15.html` (page)\n- `pages/priorities-index__16.html` (page)\n- `pages/priorities-index__17.html` (page)\n- `pages/priorities-index__18.html` (page)\n- `pages/priorities-index__19.html` (page)\n- `pages/reforms-index.html` (page)\n- `pages/reforms-index__11.html` (page)\n- `pages/reforms-index__12.html` (page)\n- `pages/reforms-index__13.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `pages/strategies-index__02.html` (page)\n- `pages/strategies-index__03.html` (page)\n- `pages/strategies-index__04.html` (page)\n- `pages/strategies-index__05.html` (page)\n- `pages/strategies-index__06.html` (page)\n- `pages/strategies-index__07.html` (page)\n- `pages/strategies-index__08.html` (page)\n- `pages/strategies-index__09.html` (page)\n- `pages/strategies-index__10.html` (page)\n- `pages/structure.html` (page)\n- `strategies/Compliance-20Strategy-202023-2027.pages.jsonl` (pdf_pages)\n- `strategies/SRO-20Open-20Data-20Strategy_2024-2027.pages.jsonl` (pdf_pages)\n- `strategies/SRO-20Strategic-20Plan-202023-20--202027.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Government data should be open and transparent where possible. The SRO is committed to delivering the benefits of open data by proactively making its data freely available to the public where appropriate, having regard to its legislative and administrative obligations.", "purposes_source_page": 4, "how_we_deliver": "The SRO’s Information Management Governance Committee (IMGC) will be responsible for implementing and administering the Strategy. The IMGC will be responsible for: providing leadership and fostering an organisational culture that supports open data, building organisational capability in identifying, developing, releasing and managing datasets, monitoring and reporting the SRO’s progress towards reaching goals in the Strategy, determining whether to publish datasets recommended for publication by asset custodians, and maintaining the Strategy.", "how_we_deliver_source_page": 7, "government_priorities": [ { "text": "Raise the Open Data profile within SRO and community", "source_page": 9 }, { "text": "Promote transparency of the Open Data program", "source_page": 9 }, { "text": "Embed identification and release of datasets in SRO processes", "source_page": 9 }, { "text": "Improve the quality and timeliness of data released", "source_page": 9 } ], "outcomes": [ { "name": "Outcome 1: Open Data Program", "description": "The SRO is committed to the Open Data Strategy and has developed goals and strategies to achieve this outcome. Since 2020 the SRO has identified and released 90 datasets to DataVic. The released datasets are updated annually.", "key_activities": [ "review its information assets to identify datasets that are appropriate for publication", "appoint asset custodians to the identified information assets" ], "source_page": 9 } ], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "KPI01", "measure": "Number of datasets published", "target": "100", "source_page": null }, { "code": "KPI02", "measure": "Percentage of datasets published under Creative Commons Attribution 4.0 licence", "target": "100%", "source_page": null }, { "code": "KPI03", "measure": "Timely response to data publication requests", "target": "90%", "source_page": null } ], "kpi_results_2024_25": [ { "code": "KPI01", "measure": "Number of datasets published", "result": "90", "status": "Achieved", "source_page": null }, { "code": "KPI02", "measure": "Percentage of datasets published under Creative Commons Attribution 4.0 licence", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "KPI03", "measure": "Timely response to data publication requests", "result": "90%", "status": "Achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 8]\nPAGE 11\nS TR ATEGIC GOA L 4 — MO DERNISE\nTECHNOLO GY\nPROVIDE MODERN KEY OUTCOME\nTECHNOLOGY SERVICES BY:\nThe SRO has a comprehensive, modern and\nefficient revenue management system\n• Implementing our technology strategic plan\nin line with the whole of government digital\nstrategy EXPECTED OUTCOMES\n• Modernising and re-platforming our revenue\n• SRO data quality has improved, evidenced by\nmanagement system\nmeasurable improvements in efficiency and\n• Maximising value and enhancing decision\neffectiveness across the SRO\nmaking through improved data quality\n• Systems availability, performance and security\n• Ensuring systems availability, performance and\nmeets targets\nsecurity meets targets\n• Business decisions are supported by real-time\n• Developing and implementing real-time\nreporting and analytical tools that are broadly\nbusiness reporting tools and enhanced analytics\naccessible", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 8]\nPAGE 11\nS TR ATEGIC GOA L 4 — MO DERNISE\nTECHNOLO GY\nPROVIDE MODERN KEY OUTCOME\nTECHNOLOGY SERVICES BY:\nThe SRO has a comprehensive, modern and\nefficient revenue management system\n• Implementing our technology strategic plan\nin line with the whole of government digital\nstrategy EXPECTED OUTCOMES\n• Modernising and re-platforming our revenue\n• SRO data quality has improved, evidenced by\nmanagement system\nmeasurable improvements in efficiency and\n• Maximising value and enhancing decision\neffectiveness across the SRO\nmaking through improved data quality\n• Systems availability, performance and security\n• Ensuring systems availability, performance and\nmeets targets\nsecurity meets targets\n• Business decisions are supported by real-time\n• Developing and implementing real-time\nreporting and analytical tools that are broadly\nbusiness reporting tools and enhanced analytics\naccessible", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[pages 7,8,9,10,11]\ntomers to conduct\nimprove our customer interface through smarter\ncommon transactions decreases\ntechnology\n• Feedback from taxpayers and their\n• Using Customer Experience (CX) practices\nrepresentatives indicates they can access\nto better understand our customers and\ninformation and transact in an easy manner\ntheir preferences, and using those insights to\n• New digital opportunities are identified,\ninform services, processes and communication\nimplemented and adopted by customers\nimprovements\n• Comprehensive and targeted customer\n• Putting human-centred and co-design principles\ninformation and education campaigns delivered\nat the forefront of digital and non-digital service\nin accordance with targets\ndesign\n• Continually seeking to resolve issues that\nnegatively impact the customer experience", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[pages 7,8,9,10,11]\ntomers to conduct\nimprove our customer interface through smarter\ncommon transactions decreases\ntechnology\n• Feedback from taxpayers and their\n• Using Customer Experience (CX) practices\nrepresentatives indicates they can access\nto better understand our customers and\ninformation and transact in an easy manner\ntheir preferences, and using those insights to\n• New digital opportunities are identified,\ninform services, processes and communication\nimplemented and adopted by customers\nimprovements\n• Comprehensive and targeted customer\n• Putting human-centred and co-design principles\ninformation and education campaigns delivered\nat the forefront of digital and non-digital service\nin accordance with targets\ndesign\n• Continually seeking to resolve issues that\nnegatively impact the customer experience", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 9]\nPAGE 12\nS TR ATEGIC GOA L 5 — M A XIMISE\nCOMPLIA NCE\nMA XIMISE COMPLIANCE KEY OUTCOME\nWITH REVENUE MANAGEMENT\nVoluntary compliance is improved, and back-end\nL AWS BY: compliance revenue targets are met\n• Providing clear and concise communication\nEXPECTED OUTCOMES\nto customers, enabling them to meet their\nobligations • Increased voluntary compliance\n• Improving our understanding of the causes of • Optimised back-end compliance\nnon-compliance and identifying opportunities\n• Identification of further compliance audits\nto improve voluntary compliance\nthrough enhanced data-matching\n• Accessing new data sources and deploying\n• Debt targets are met or exceeded\nforensic analytical tools to target non-\n• Regular tax gap analyses are completed\ncompliance\n• Detecting, assessing and recovering unpaid\ntaxes\n• Adopting a ‘payment thinking’ focus throughout", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 9]\nPAGE 12\nS TR ATEGIC GOA L 5 — M A XIMISE\nCOMPLIA NCE\nMA XIMISE COMPLIANCE KEY OUTCOME\nWITH REVENUE MANAGEMENT\nVoluntary compliance is improved, and back-end\nL AWS BY: compliance revenue targets are met\n• Providing clear and concise communication\nEXPECTED OUTCOMES\nto customers, enabling them to meet their\nobligations • Increased voluntary compliance\n• Improving our understanding of the causes of • Optimised back-end compliance\nnon-compliance and identifying opportunities\n• Identification of further compliance audits\nto improve voluntary compliance\nthrough enhanced data-matching\n• Accessing new data sources and deploying\n• Debt targets are met or exceeded\nforensic analytical tools to target non-\n• Regular tax gap analyses are completed\ncompliance\n• Detecting, assessing and recovering unpaid\ntaxes\n• Adopting a ‘payment thinking’ focus throughout", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Risk Management Framework aligned with the Victorian Government Risk Management Framework and AS/NZS ISO 31000:2009 standard.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__09.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/cyber-security)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Risk Management Framework aligned with the Victorian Government Risk Management Framework and AS/NZS ISO 31000:2009 standard.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__09.html (https://www.sro.vic.gov.au/about-us/our-organisation/strategies-and-policies/cyber-security)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 5]\nPAGE 4\nS TR ATEGIC GOA L 1 — FA IR A ND EFFICIENT\nRE VENUE M A N AGEMENT\nDELIVER FAIR AND EFFICIENT KEY OUTCOME\nREVENUE MANAGEMENT\nRevenue management services are delivered\nSERVICES BY: to meet government expectations and KPIs are\nachieved\n• Achieving key performance indicators (KPIs)\n• Providing high-quality advice to government EXPECTED OUTCOMES\nand the Department of Treasury and Finance\n(DTF) • Revenue is collected in line with forecasts\n• Meeting government requirements as stated in • Government and DTF are satisfied with the\nthe Ministerial Statement of Expectations SRO’s performance\n• Implementing new initiatives efficiently and • Ministerial Statement of Expectations targets\neffectively met\n• Providing effective dispute resolution and • New revenue management initiatives are\nprivate rulings processes successfully implemented", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 5]\nPAGE 4\nS TR ATEGIC GOA L 1 — FA IR A ND EFFICIENT\nRE VENUE M A N AGEMENT\nDELIVER FAIR AND EFFICIENT KEY OUTCOME\nREVENUE MANAGEMENT\nRevenue management services are delivered\nSERVICES BY: to meet government expectations and KPIs are\nachieved\n• Achieving key performance indicators (KPIs)\n• Providing high-quality advice to government EXPECTED OUTCOMES\nand the Department of Treasury and Finance\n(DTF) • Revenue is collected in line with forecasts\n• Meeting government requirements as stated in • Government and DTF are satisfied with the\nthe Ministerial Statement of Expectations SRO’s performance\n• Implementing new initiatives efficiently and • Ministerial Statement of Expectations targets\neffectively met\n• Providing effective dispute resolution and • New revenue management initiatives are\nprivate rulings processes successfully implemented", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf (https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Contracts signed on or after 1 July 2021 and before 1 July 2023\nThe Victorian Government temporarily increased the threshold to $1 million.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-062", "entity_name": "State Revenue Office", "folder_name": "State-Revenue-Office", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Contracts signed on or after 1 July 2021 and before 1 July 2023\nThe Victorian Government temporarily increased the threshold to $1 million.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/priorities-index__16.html (https://www.sro.vic.gov.au/buying-property/land-transfer-stamp-duty/concessions-exemptions-and-waivers/plan-duty-concession-0/understanding-plan-duty-concession)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2020", "url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Strategic%20Plan%202023%20-%202027.pdf", "file": "strategies/SRO-20Strategic-20Plan-202023-20--202027.pdf", "bytes": 1179653, "link_text": "Download SRO Strategic Plan 2023 - 2027.pdf / 1.13 MB" }, { "category": "strategies", "year": "2024", "url": "https://www.sro.vic.gov.au/sites/default/files/SRO%20Open%20Data%20Strategy_2024-2027.pdf", "file": "strategies/SRO-20Open-20Data-20Strategy_2024-2027.pdf", "bytes": 542029, "link_text": "Download Open data strategy 2024–27.pdf / 441.6 KB" }, { "category": "strategies", "year": "2025", "url": "https://www.sro.vic.gov.au/sites/default/files/2025-08/Compliance%20Strategy%202023-2027.pdf", "file": "strategies/Compliance-20Strategy-202023-2027.pdf", "bytes": 539210, "link_text": "Download Compliance Strategy 2023–27.pdf / 441.6 KB" } ], "_meta": { "snapshot_built_at": "2026-05-13T11:03:04+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "State-Revenue-Office", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": 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