{ "entity_id": "B-001977", "folder": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "name": "Steering Committee for the Review of Government Service Provision", "type": "Ministerial Council", "jurisdiction": "Commonwealth", "portfolio": "Treasury", "website": "https://www.pc.gov.au/research/ongoing/report-on-government-services", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 5, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "https://www.pc.gov.au/research/ongoing/report-on-government-services", "source_documents": [ { "type": "strategie", "title": "Review of the Report on Government Services' performance indicator framework (PDF - 309.7 KB)", "url": "https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU", "period": "2026", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://assets.pc.gov.au/about/annual-report/2011-12/annual-report-2011-12.pdf", "period": "2011", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan", "url": "https://assets.pc.gov.au/about/corporate-plan/corporate-plan-2019-20.pdf", "period": "2019", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [ { "name": null, "description": null, "activities": [], "source_url": "https://assets.pc.gov.au/about/corporate-plan/corporate-plan-2019-20.pdf", "source_page": null, "source_deep_url": "https://assets.pc.gov.au/about/corporate-plan/corporate-plan-2019-20.pdf" } ], "performance_measures": [ { "code": "", "measure": null, "target": null, "latest_result": null, "status": null, "target_source_url": "https://assets.pc.gov.au/about/corporate-plan/corporate-plan-2019-20.pdf", "target_source_page": null, "result_source_url": "https://assets.pc.gov.au/about/annual-report/2011-12/annual-report-2011-12.pdf", "result_source_page": null } ], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Steering Committee for the Review of Government Service Provision — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)\n\n## Outcomes\n\n### None\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| | | | |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| | | | | |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Steering Committee for the Review of Government Service Provision - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:33:22.063797+00:00\n**Entity ID**: B-001977\n**Entity type**: Ministerial Council\n**Jurisdiction**: Commonwealth\n**Portfolio**: Treasury\n**Website**: https://www.pc.gov.au/research/ongoing/report-on-government-services\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 2 |\n| pages | 18 |\n| strategies | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- An important,\nbut secondary purpose, is to promote public accountability.\n• Most performance reporting exercises:\n– attempt to articulate an agency’s or government’s aims and objectives and\nexplicitly link these objectives with outcomes.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Virginia was among the first states to develop and sustain a comprehensive\napproach to performance leadership and accountability.\n• Agency key measures now focus on mission-critical outcomes and are connected\nto a vision and long-term goals for Virginia.\n• Outcome data is integrated into policy and budget decision-making.\n• Administrative measures have been streamlined and simplified.\n• Agency productivity measures have been added to promote efficiency.\n• Societal-level, quality-of-life data is now aggregated.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [pages 31,32,33,34,35]\nthe RoGS’\nsector specific indicator frameworks could be informed by public consultation, to\nincrease the utility of the RoGS as a public accountability tool — a useful purpose\nemphasised in the review of the RoGS that has previously been treated as a lower\norder purpose to that of comparative performance reporting.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n\n### Role and Functions\n\n- Reviewing the service performance of Australian governments\n20 Feb 2002\nA speech given by Chairman Gary Banks to the 'Measuring and Managing Government Performance Summit' hosted by the International Quality and Productivity Centre in Canberra on 20 F\nArticle on microreform's productivity payoff\n18 Feb 2002\nOn 18 February 2002 an article entitled Microreform’s Productivity Payoff, written by the Chairman Gary Banks, was published in The Australian newspaper (under the heading “Complacency the enemy\nThe Role of ICT in Australia's economic performance\n26 Sept 2001\nAn address by Chairman Gary Banks to the Communications Research Forum, Canberra on 26 September 2001.\n Source: `pages/announcements-index__04.html (https://www.pc.gov.au/media-speeches/speeches-and-presentations)`\n- 26 Aug 1998\nA speech delivered on 26 August 1998 by Chairman Gary Banks to the Committee for the Economic Development of Australia 'Public Education Forum' discussing the philosophy, role, and future directions of t\nChairman's speech to the Australian Coalition of Service Industries\n17 June 1998\nA speech delivered on 17 June 1998 by the Chairman to the Australian Coalition of Service Industries Council Dinner on the reform agenda in Australia.\n Source: `pages/announcements-index__04.html (https://www.pc.gov.au/media-speeches/speeches-and-presentations)`\n- [Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Better support for Australians to transition through education and work key to a stronger economy\n11 Aug 2025\nAustralia should introduce a single online platform for all teachers to access high-quality lesson plans, a national approach to education technologies including those involving AI, support flexible learning pathways for students and ongoing training in w\nUnlocking the benefits of AI and data to spark growth\n05 Aug 2025\nAustralia can unlock the benefits of data and digital technology with a growth-focused approach to regulating AI, new pathways to give people access to the data about themselves, and a shift to digital financial reporting, according to the interim report\nConsistent incentives and faster approvals key to the net zero transformation\n03 Aug 2025\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Upcoming reports\nMay to June 2026 (indicative only)\nInquiry and study reports\nInquiry / Study\nReport type\nReporting / Release date\nImpacts of heavy vehicle reform\nFinal report\nSend to Government by 30 June 2026\nNational Water Reform 2026\nDiscussion paper\nJune 2026\nDeterminants of regional airfares\nWhat we heard paper\nLate June 2026\nOther reports\nTitle\nReport / Paper type\nEstimated release date\nReport on Government Services\nMid-year update\nEarly June 2026\nQuarterly productivity bulletin\nProductivity insights\nJune 2026\nPlease note that:\nFinal inquiry reports require tabling in Parliament with the timing of their release at the Government's discretion (within 25 Parliamentary sitting days)\nCommissioned study/research reports also have fixed reporting dates to Government, and their release date is usually within 2 weeks of reporting\n Source: `pages/announcements-index__09.html (https://www.pc.gov.au/media-speeches/upcoming-reports)`\n- Government funding to provide direct assistance for people who are homelessness or at risk of homelessness has increased (nationally, $1.8 billion in 2024-25 compared to $1.6 billion in 2023-24).\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n\n### Strategic Priorities\n\n- Upcoming reports\nMay to June 2026 (indicative only)\nInquiry and study reports\nInquiry / Study\nReport type\nReporting / Release date\nImpacts of heavy vehicle reform\nFinal report\nSend to Government by 30 June 2026\nNational Water Reform 2026\nDiscussion paper\nJune 2026\nDeterminants of regional airfares\nWhat we heard paper\nLate June 2026\nOther reports\nTitle\nReport / Paper type\nEstimated release date\nReport on Government Services\nMid-year update\nEarly June 2026\nQuarterly productivity bulletin\nProductivity insights\nJune 2026\nPlease note that:\nFinal inquiry reports require tabling in Parliament with the timing of their release at the Government's discretion (within 25 Parliamentary sitting days)\nCommissioned study/research reports also have fixed reporting dates to Government, and their release date is usually within 2 weeks of reporting\n Source: `pages/announcements-index__09.html (https://www.pc.gov.au/media-speeches/upcoming-reports)`\n- PC opens consultation on reform areas for productivity inquiries\n18 May 2025\nThe PC is seeking input on 15 priority reform areas under the five productivity inquiries to inform the draft recommendations in our interim reports.\n‘No flash in the pan’: Productivity problem a long-term challenge\n27 Mar 2025\nAustralia's productivity continued to stagnate in the December quarter, suggesting that our productivity problem may be part of a long-term trend.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- New Closing the Gap data shows focus on Priority Reforms by governments needed to see real improvement\n13 Mar 2025\nThe latest update of the Closing the Gap Dashboard adds a new year of data for eight of the 19 targets and 15 of the supporting indicators.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Reinvigorating productivity growth is a national priority\n19 Dec 2024\nLabour productivity declined by 0.5% in the September quarter and by 0.8% over the year, the Productivity Commission’s (PC) latest quarterly productivity bulletin shows.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Rules-based trade remains a high priority for Australia\n29 Apr 2020\nThe rules-based global trading system is at risk due to the failure to appoint new judges to the World Trade Organisation’s Appellate Body, leaving it unable to rule on appeals, the Productivity Commission finds in its latest Trade and…\nA new approach to NT children and family services needed\n08 Apr 2020\nA report released today by the Productivity Commission calls for a fundamental change in approach to the way the Commonwealth and NT Governments fund children and family services.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Corporate plan 2025–29\n29 Aug 2025\nThe 2025–29 Productivity Commission (PC) Corporate plan provides strategic direction to guide our activities from 1 July 2025 through to 30 June 2029.\n Source: `pages/priorities-index__01.html (https://www.pc.gov.au/about/corporate-plan)`\n- Corporate plan 2024–28\n30 Aug 2024\nThe 2024–28 Productivity Commission (PC) Corporate plan provides strategic direction to guide our activities from 1 July 2024 through to 30 June 2028.\n Source: `pages/priorities-index__01.html (https://www.pc.gov.au/about/corporate-plan)`\n- [Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Better support for Australians to transition through education and work key to a stronger economy\n11 Aug 2025\nAustralia should introduce a single online platform for all teachers to access high-quality lesson plans, a national approach to education technologies including those involving AI, support flexible learning pathways for students and ongoing training in w\nUnlocking the benefits of AI and data to spark growth\n05 Aug 2025\nAustralia can unlock the benefits of data and digital technology with a growth-focused approach to regulating AI, new pathways to give people access to the data about themselves, and a shift to digital financial reporting, according to the interim report\nConsistent incentives and faster approvals key to the net zero transformation\n03 Aug 2025\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Government funding to provide direct assistance for people who are homelessness or at risk of homelessness has increased (nationally, $1.8 billion in 2024-25 compared to $1.6 billion in 2023-24).\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n\n## KPIs, Targets, and Where They Are At\n\n- In 2024, 86.4% of government-funded VET qualification completers aged 15–⁠64 years achieved their main reason for training, up from 82.2% in 2020.\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n- [pages 13,14,15,16]\nriteria of need, therefore, equity\nindicators assist stakeholders to establish whether this objective is being achieved.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Description of Context for analysing results\nprocess: Q2 is a target setting and monitoring exercise – Q2 indicators measure how well Qld\nis tracking against agreed targets for 2020.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [pages 67,68,69,70]\nstanding of how an interface of services, or how shared\nservice provision models (by percentage resource consumption) contribute to the\noutcome achieved.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- The RoGS includes indicators that measure progress toward these objectives\nChild protection\nNationally in 2024-25, total government recurrent expenditure on child protection services was around $11.3 billion, a real increase of 4.1% from 2023-24.\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n- [Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Efficiency indicators (the relationship of inputs to outputs) measure how efficiently\nthe outputs of a service were achieved.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Cost-effectiveness indicators (the relationship of inputs to outcomes) measure how\nefficiently the outcomes of a service were achieved.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Scotland performs\nPerformance Scotland Performs (http://www.scotland.gov.uk/About/scotPerforms)\nreporting exercise:\nOrigins & high level Scotland Performs measures and reports on the Scottish Government's progress\noverview: across 7 targets areas:\n• Economic growth\n• Productivity\n• Participation\n• Population\n• Solidarity\n• Cohesion\n• Sustainability\nThese target areas are supported by 15 national outcomes, and 45 national\nindicators covering key areas of health, justice, environment, economy, and\neducation.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Description of Context for analysing results\nprocess: GVT is a target setting and monitoring exercise – GVT indicators measure how well\nVictoria performs against agreed targets.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Better support for Australians to transition through education and work key to a stronger economy\n11 Aug 2025\nAustralia should introduce a single online platform for all teachers to access high-quality lesson plans, a national approach to education technologies including those involving AI, support flexible learning pathways for students and ongoing training in w\nUnlocking the benefits of AI and data to spark growth\n05 Aug 2025\nAustralia can unlock the benefits of data and digital technology with a growth-focused approach to regulating AI, new pathways to give people access to the data about themselves, and a shift to digital financial reporting, according to the interim report\nConsistent incentives and faster approvals key to the net zero transformation\n03 Aug 2025\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Upcoming reports\nMay to June 2026 (indicative only)\nInquiry and study reports\nInquiry / Study\nReport type\nReporting / Release date\nImpacts of heavy vehicle reform\nFinal report\nSend to Government by 30 June 2026\nNational Water Reform 2026\nDiscussion paper\nJune 2026\nDeterminants of regional airfares\nWhat we heard paper\nLate June 2026\nOther reports\nTitle\nReport / Paper type\nEstimated release date\nReport on Government Services\nMid-year update\nEarly June 2026\nQuarterly productivity bulletin\nProductivity insights\nJune 2026\nPlease note that:\nFinal inquiry reports require tabling in Parliament with the timing of their release at the Government's discretion (within 25 Parliamentary sitting days)\nCommissioned study/research reports also have fixed reporting dates to Government, and their release date is usually within 2 weeks of reporting\n Source: `pages/announcements-index__09.html (https://www.pc.gov.au/media-speeches/upcoming-reports)`\n- Government funding to provide direct assistance for people who are homelessness or at risk of homelessness has increased (nationally, $1.8 billion in 2024-25 compared to $1.6 billion in 2023-24).\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n- Police services\nNationally in 2024-25, there were 211 operational sworn staff per 100,000 people in the population, down from 268 per 100,000 in 2015-16.\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $1.8 billion, $1.6 billion, 1.8 billion, 1.6 billion | Government funding to provide direct assistance for people who are homelessness or at risk of homelessness has increased (nationally, $1.8 billion in 2024-25 compared to $1.6 billion in 2023-24). | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $17.9 billion, 17.9 billion | Total real recurrent expenditure (including user cost of capital, less revenue from own sources and payroll tax) was $17.9 billion, with an average annual growth rate of 2.0% for the five years to 2024-25. | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $13.8 billion, 13.8 billion | Trade and assistance review exposes rising industry assistance\n20 July 2023\nAssistance to Australian industry – money spent by governments to support Australian businesses – rose to $13.8 billion in 2021-22, according to the Productivity Commission’s annual Trade and Assistance Review (TAR) released today. | `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)` |\n| $6.8 billion, $4.2 billion, 6.8 billion, 4.2 billion | Tariffs made up $6.8 billion of this figure; budgetary assistance $4.2 billion; and…\nProtectionist trade policies bad for Australia\n19 July 2017\nThe Productivity Commission has today released a Commission research paper. | `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)` |\n| $30.3 billion, 30.3 billion, 6.1 per cent | Total direct expenditure on services for Aboriginal and Torres Strait Islander Australians in 2012-13 was estimated to be $30.3 billion, accounting for 6.1 per cent of…\nOvercoming Indigenous Disadvantage: Key Indicators 2014\n26 Nov 2014\nThe Overcoming Indigenous Disadvantage: Key Indicators 2014 report measures the wellbeing of Aboriginal and Torres Strait islander Australians. | `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)` |\n| $15.6 billion, 15.6 billion | Retailing and dairy manufacturing input costs and policy implications\n10 Oct 2014\nThe Productivity Commission released today two reports into input costs and their policy implications, they are: Relative Cost of Doing Business in Australia: Dairy Product Manufacturing; and Relative Costs of Doing Business in Australia:…\nNatural Disaster Funding Arrangements\n25 Sept 2014\nThe Commission is recommending financial support to the states and territorie | `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)` |\n| $11.3 billion, 11.3 billion | The RoGS includes indicators that measure progress toward these objectives\nChild protection\nNationally in 2024-25, total government recurrent expenditure on child protection services was around $11.3 billion, a real increase of 4.1% from 2023-24. | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $1.7 billion, 1.7 billion | Youth justice\nNationally in 2024-25, total government recurrent expenditure on youth justice services was $1.7 billion, a real increase of 8.7% from 2023-24. | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $5.43 billion, 5.43 billion | Real net operating expenditure on prisons was $5.43 billion in 2024-25, an increase of 4.3% since 2023-24 and 49.3% over the last 10 years. | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $26.5 billion, $7 billion, 26.5 billion, 7 billion | Total government expenditure for the justice services in the report was $26.5 billion and $7 billion for fire and emergency services in 2024-25, around 8% of total government expenditure covered in this report. | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $2.77 billion, 2.77 billion | Court services\nTotal recurrent expenditure (excluding payroll tax) by Australian states and territories courts was approximately $2.77 billion in 2024-25, an increase of 26.6% since 2015-16. | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $14 billion, 14 billion | Industry assistance by any other name\n29 July 2017\nAustralian industry received over $14 billion in assistance from the Australian Government in 2015-16, continuing the slight downward trend over recent years. | `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)` |\n| $15 billion, 15 billion | Productivity Commission warns against backsliding\n25 July 2016\nAustralian industry received over $15 billion in assistance from the Australian Government in 2014-15, down slightly from last year. | `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)` |\n| $1.1 billion, 1.1 billion | Detention‑based supervision accounted for the majority of youth justice expenditure (66.2%, or $1.1 billion in 2024-25). | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $500 million, $180 billion, 500 million, 180 billion | Mental ill-health and suicide cost Australia nearly $500 million per day\n31 Oct 2019\nThe Productivity Commission estimates that mental ill-health and suicide are costing Australia up to $180 billion per year and treatment and services are not meeting community expectations. | `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)` |\n| $11.3 billion, 11.3 billion | The RoGS includes indicators that measure progress toward these objectives\nChild protection\nNationally in 2024-25, total government recurrent expenditure on child protection services was around $11.3 billion, a real increase of 4.1% from 2023-24. | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n| $1.8 billion, $1.6 billion, 1.8 billion, 1.6 billion | Government funding to provide direct assistance for people who are homelessness or at risk of homelessness has increased (nationally, $1.8 billion in 2024-25 compared to $1.6 billion in 2023-24). | `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)` |\n\n## Key Achievements\n\n- [Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Inequality - The long view, we've done better than we think\n28 Aug 2018\nA Commission-initiated Productivity Commission report on inequality shows that the past 27 years of sustained growth have delivered significantly improved living standards for the nation and for most of us individually but that poverty remains…\nWhy our Super system needs to be modernised\n29 May 2018\nAustralia’s $2.6 trillion super system has become an unlucky lottery for many Australian workers and their families.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- 2019 Grace Groom Memorial Oration\n29 Jan 2020\nCommissioner Stephen King delivered the 2019 Grace Groom Memorial Oration for Mental Health Australia at the National Press Club of Australia in Canberra on Monday 25 November 2019.\n Source: `pages/announcements-index__04.html (https://www.pc.gov.au/media-speeches/speeches-and-presentations)`\n- Remarks at the 2015 Australian Domestic Gas Outlook Conference\n25 Mar 2015\nPeter Harris delivered a speech to the 2015 Australian Domestic Gas Outlook Conference Curbing red tape for energy production - creating regulation nirvana in Sydney on 25 March 2015.\n Source: `pages/announcements-index__04.html (https://www.pc.gov.au/media-speeches/speeches-and-presentations)`\n- Address to the 2014 Annual Stockbrokers Conference\n29 May 2014\nPeter Harris delivered an address to the 2014 Annual Stockbrokers Conference in Melbourne on 29 May 2014.\n Source: `pages/announcements-index__04.html (https://www.pc.gov.au/media-speeches/speeches-and-presentations)`\n- 26 Aug 1998\nA speech delivered on 26 August 1998 by Chairman Gary Banks to the Committee for the Economic Development of Australia 'Public Education Forum' discussing the philosophy, role, and future directions of t\nChairman's speech to the Australian Coalition of Service Industries\n17 June 1998\nA speech delivered on 17 June 1998 by the Chairman to the Australian Coalition of Service Industries Council Dinner on the reform agenda in Australia.\n Source: `pages/announcements-index__04.html (https://www.pc.gov.au/media-speeches/speeches-and-presentations)`\n- The RoGS includes indicators that measure progress toward these objectives\nChild protection\nNationally in 2024-25, total government recurrent expenditure on child protection services was around $11.3 billion, a real increase of 4.1% from 2023-24.\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n- What’s new – highlights\nPart or section\nContext or Indicator\nWhat’s new\nEarly childhood education and care\nWorkforce sustainability\nNQF quality and compliance\nContextual staffing data (tables 3A.34–40)\nSerious incidents in ECEC services associated with a confirmed breach (table 3A.33)\nVocational education and training\nWorkforce sustainability\nMultiple performance indicators with gender disaggregation\nContextual workforce profile data (tables 5A.21–23)\nReporting of gender-specific data, particularly for females.\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n- [pages 7,8,9,10]\ndies\nInternational case studies\n• Scotland Performs\n• Community Accounts (Canada)\n• Audit Scotland\n• National Indicator Set, UK Audit Commission\n• Government at a Glance, OECD\n• Factbook, OECD\n• System of Social Indicators, European Union\n• Virginia Performs (USA)\n• Social Report, New Zealand Ministry of Social Development\nAustralian whole-of-government case studies\n• NSW State Plan\n• Growing Victoria Together\n• Towards Q2: Tomorrow’s Queensland\n• South Australia Strategic Plan\n• Tasmania Together\n• The Canberra Plan (ACT)\n• Territory 2030 (NT)\nOther Australian case studies\n• Community Indicators Victoria\n• Measures of Australia’s Progress (ABS)\n• Overcoming Indigenous Disadvantage Key Indicators report (COAG)\n• National Agreement performance information reports (COAG).\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Scotland performs\nPerformance Scotland Performs (http://www.scotland.gov.uk/About/scotPerforms)\nreporting exercise:\nOrigins & high level Scotland Performs measures and reports on the Scottish Government's progress\noverview: across 7 targets areas:\n• Economic growth\n• Productivity\n• Participation\n• Population\n• Solidarity\n• Cohesion\n• Sustainability\nThese target areas are supported by 15 national outcomes, and 45 national\nindicators covering key areas of health, justice, environment, economy, and\neducation.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Better support for Australians to transition through education and work key to a stronger economy\n11 Aug 2025\nAustralia should introduce a single online platform for all teachers to access high-quality lesson plans, a national approach to education technologies including those involving AI, support flexible learning pathways for students and ongoing training in w\nUnlocking the benefits of AI and data to spark growth\n05 Aug 2025\nAustralia can unlock the benefits of data and digital technology with a growth-focused approach to regulating AI, new pathways to give people access to the data about themselves, and a shift to digital financial reporting, according to the interim report\nConsistent incentives and faster approvals key to the net zero transformation\n03 Aug 2025\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Regulating in the digital economy\n28 Feb 2019\nCommissioner Jonathon Coppel delivered a speech to the Regulatory Reform Summit 2019 in Canberra on 28 February 2019.\n Source: `pages/announcements-index__04.html (https://www.pc.gov.au/media-speeches/speeches-and-presentations)`\n\n## Key Issues, Risks, and Recommendations\n\n- PC opens consultation on reform areas for productivity inquiries\n18 May 2025\nThe PC is seeking input on 15 priority reform areas under the five productivity inquiries to inform the draft recommendations in our interim reports.\n‘No flash in the pan’: Productivity problem a long-term challenge\n27 Mar 2025\nAustralia's productivity continued to stagnate in the December quarter, suggesting that our productivity problem may be part of a long-term trend.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- [Page 3]\n5 CASE STUDIES 22\nInternational case studies 22\nAustralian case studies 22\nSummary of key findings 23\n6 RECOMMENDATIONS 30\n7 REFERENCES 32\nAPPENDIX A: PERFORMANCE REPORTING MODELS 35\nThe 3E’s: Economy, efficiency and effectiveness 35\nThe IOO model: Inputs, outputs, and outcomes 36\nBest value framework 37\nBalanced scorecard approach 38\nAPPENDIX B: INTERNATIONAL CASE STUDIES 40\nScotland performs 40\nCommunity accounts (Canada) 41\nAudit Scotland 42\nUK Audit Commission - National Indicator Set (NIS) 43\nGovernment at a glance (OECD) 45\nOECD Factbook 46\nEuropean Union, System of Social Indicators 47\nVirginia Performs 48\nThe Social Report, New Zealand Ministry of Social Development 50\nREVIEW OF THE ROGS III\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Government funding to provide direct assistance for people who are homelessness or at risk of homelessness has increased (nationally, $1.8 billion in 2024-25 compared to $1.6 billion in 2023-24).\n Source: `pages/homepage.html (https://www.pc.gov.au/research/ongoing/report-on-government-services)`\n- [Page 2]\nContents\nREVIEW OF THE REPORT ON GOVERNMENT SERVICES’\nPERFORMANCE INDICATOR FRAMEWORK I\nCONTENTS II\n1 EXECUTIVE SUMMARY 1\nOverview 1\nMain findings 1\nStructure of this report 6\n2 OVERVIEW OF PERFORMANCE REPORTING\nLITERATURE 7\nTerminology 7\nGovernment performance reporting exercises 8\n3 THE ROGS’ APPROACH TO PERFORMANCE\nREPORTING 10\nThe RoGS’ performance indicator framework 10\nThe service process 12\n4 CRITIQUES OF THE ROGS’ FRAMEWORK 15\nReview of the RoGS 15\nMain findings of the review of the RoGS 15\nIssues for IRG consideration 16\nII REVIEW OF THE ROGS\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [Page 10]\nStructure of this report\nThis report comprises the following chapters and appendices:\nChapter 1: Executive summary\n•\nChapter 2: Overview of performance reporting literature\n•\nChapter 3: The RoGS’ approach to performance reporting\n•\nChapter 4: Critiques of the RoGS’ framework\n•\nChapter 5: Case studies\n•\nChapter 6: Recommendations\n•\nChapter 7: References\n•\nAppendix A: Performance reporting models\n•\nAppendix B: International case studies\n•\nAppendix C: Australian case studies\n•\nAppendix D: Comparison of performance indicator frameworks\n•\nThe following chapter presents an overview of performance reporting literature.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Auditor General Victoria (VAGO) 2010, Victorian Auditor-General’s Report 2009-\n10:20 - Performance Reporting by Departments, Victorian Government Printer,\nwww.audit.vic.gov.au/reports__publications/reports_by_year/2009-\n10/20100505_performance_reporting.aspx (accessed 22 July 2010).\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Meeting the productivity challenge – final reports out now\n19 Dec 2025\nThe government has today released the final reports of the Productivity Commission's five pillars of productivity inquiries – containing 47 recommendations to support productivity growth across five key areas of the economy.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Rules-based trade remains a high priority for Australia\n29 Apr 2020\nThe rules-based global trading system is at risk due to the failure to appoint new judges to the World Trade Organisation’s Appellate Body, leaving it unable to rule on appeals, the Productivity Commission finds in its latest Trade and…\nA new approach to NT children and family services needed\n08 Apr 2020\nA report released today by the Productivity Commission calls for a fundamental change in approach to the way the Commonwealth and NT Governments fund children and family services.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Retailing and dairy manufacturing input costs and policy implications\n10 Oct 2014\nThe Productivity Commission released today two reports into input costs and their policy implications, they are: Relative Cost of Doing Business in Australia: Dairy Product Manufacturing; and Relative Costs of Doing Business in Australia:…\nNatural Disaster Funding Arrangements\n25 Sept 2014\nThe Commission is recommending financial support to the states and territories for natural disaster relief and recovery be reduced while mitigation funding be increased to encourage governments to manage natural disaster risks more sustainably…\nGovernment assistance to industry\n27 June 2014\nThe Commission's Trade and Assistance review found that in 2012-13 Australian industry received $15.6 billion gross in assistance from the Australian Government through budgetary outlays, tax concessions and import tariffs.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n- Episode 6: Investing in cheaper, cleaner energy and the net zero transformation\n04 July 2025\nCommissioner Barry Sterland talks with Richard Aedy about the recommendations in the PC's interim report Investing in cheaper, cleaner energy and the net zero transformation and how more consistent emissions incentives, faster approvals and a focus on ada\nEpisode 5: Reforming company tax and regulation to boost productivity\n31 July 2025\nDeputy Chair of the Australian Productivity Commission Alex Robson sits down with Richard Aedy to discuss proposed reforms in our interim report on creating a more dynamic and resilient economy.\n Source: `pages/announcements-index__07.html (https://www.pc.gov.au/media-speeches/the-prodcast)`\n- [Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [pages 7,8,9,10]\ndies\nInternational case studies\n• Scotland Performs\n• Community Accounts (Canada)\n• Audit Scotland\n• National Indicator Set, UK Audit Commission\n• Government at a Glance, OECD\n• Factbook, OECD\n• System of Social Indicators, European Union\n• Virginia Performs (USA)\n• Social Report, New Zealand Ministry of Social Development\nAustralian whole-of-government case studies\n• NSW State Plan\n• Growing Victoria Together\n• Towards Q2: Tomorrow’s Queensland\n• South Australia Strategic Plan\n• Tasmania Together\n• The Canberra Plan (ACT)\n• Territory 2030 (NT)\nOther Australian case studies\n• Community Indicators Victoria\n• Measures of Australia’s Progress (ABS)\n• Overcoming Indigenous Disadvantage Key Indicators report (COAG)\n• National Agreement performance information reports (COAG).\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [pages 23,24,25,26,27]\nr-\nspecific performance reporting frameworks, noting issues with the lack of links to\nand inconsistencies with the other reporting frameworks used in sectors such as\nmental health where equity is viewed differently.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Audit Scotland 2009, Introduction to the compendium of performance information,\nScotland www.audit-scotland.gov.uk/performance/docs/2009/2009_council_\ncompendium_intro.pdf (accessed 20 July 2010).\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n\n## Corporate Values and Operating Culture\n\n- [pages 31,32,33,34,35]\nthe RoGS’\nsector specific indicator frameworks could be informed by public consultation, to\nincrease the utility of the RoGS as a public accountability tool — a useful purpose\nemphasised in the review of the RoGS that has previously been treated as a lower\norder purpose to that of comparative performance reporting.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [pages 1,2,3,4,5,6,7]\n[Page 1]\nReview of the Report on Government\nServices’ performance indicator\nframework\nReport to the Steering Committee for the Review\nof Government Service Provision\nPrepared by the Independent Reference Group\nAugust 2010\nEndorsed by the Steering Committee for the Review of\nGovernment Service Provision\nSeptember 2010\nREVIEW OF THE ROGS I\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [Page 2]\nContents\nREVIEW OF THE REPORT ON GOVERNMENT SERVICES’\nPERFORMANCE INDICATOR FRAMEWORK I\nCONTENTS II\n1 EXECUTIVE SUMMARY 1\nOverview 1\nMain findings 1\nStructure of this report 6\n2 OVERVIEW OF PERFORMANCE REPORTING\nLITERATURE 7\nTerminology 7\nGovernment performance reporting exercises 8\n3 THE ROGS’ APPROACH TO PERFORMANCE\nREPORTING 10\nThe RoGS’ performance indicator framework 10\nThe service process 12\n4 CRITIQUES OF THE ROGS’ FRAMEWORK 15\nReview of the RoGS 15\nMain findings of the review of the RoGS 15\nIssues for IRG consideration 16\nII REVIEW OF THE ROGS\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [Page 3]\n5 CASE STUDIES 22\nInternational case studies 22\nAustralian case studies 22\nSummary of key findings 23\n6 RECOMMENDATIONS 30\n7 REFERENCES 32\nAPPENDIX A: PERFORMANCE REPORTING MODELS 35\nThe 3E’s: Economy, efficiency and effectiveness 35\nThe IOO model: Inputs, outputs, and outcomes 36\nBest value framework 37\nBalanced scorecard approach 38\nAPPENDIX B: INTERNATIONAL CASE STUDIES 40\nScotland performs 40\nCommunity accounts (Canada) 41\nAudit Scotland 42\nUK Audit Commission - National Indicator Set (NIS) 43\nGovernment at a glance (OECD) 45\nOECD Factbook 46\nEuropean Union, System of Social Indicators 47\nVirginia Performs 48\nThe Social Report, New Zealand Ministry of Social Development 50\nREVIEW OF THE ROGS III\nPI FRAMEWORK\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- It shows how for each indicator\nin each service the performance of a council has changed over the three years\n2006/07, 2007/08 and 2008/09.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- For\neach indicator within the service, the report:\n• shows details of the indicator for 2006/07, 2007/08 and 2008/09, including meta\ndata\n• identifies those councils for which, in the auditor’s opinion, the information\nprovided may be unreliable\n• provides a table showing the information for each council.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- [pages 67,68,69,70]\nstanding of how an interface of services, or how shared\nservice provision models (by percentage resource consumption) contribute to the\noutcome achieved.\n Source: `strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)`\n- Governments need to lift the bonnet on Australia's schools\n06 Sept 2016\nThe path to better education outcomes lies in strengthening the capability to identify and evaluate the policies, programs and teaching practices that work best, for whom and in what circumstances, and applying this across the nation's school…\nBetter management of Australia's fisheries needed to ensure sustainability and value\n31 Aug 2016\nSlow adoption of best practice in the management of commercial fisheries, and limited recognition of the impacts and value of recreational fishing, are imposing unnecessary costs, constraining community benefits from fisheries, and putting…\nHow to assess the superannuation system's performance\n02 Aug 2016\nThe Productivity Commission has released its proposed framework to assess the efficiency and competitiveness of Australia's $2 trillion superannuation system.\n Source: `pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `strategies/independent-reference-group-report.pdf` - strategies - https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU\n- `pages/about.html` - pages - https://www.pc.gov.au/about/\n- `pages/announcements-index.html` - pages - https://www.pc.gov.au/media-speeches/\n- `pages/announcements-index__02.html` - pages - https://www.pc.gov.au/media-speeches/\n- `pages/announcements-index__03.html` - pages - https://www.pc.gov.au/media-speeches/media-release\n- `pages/announcements-index__04.html` - pages - https://www.pc.gov.au/media-speeches/speeches-and-presentations\n- `pages/announcements-index__05.html` - pages - https://www.pc.gov.au/media-speeches/richard-snape-lectures\n- `pages/announcements-index__06.html` - pages - https://www.pc.gov.au/media-speeches/mokak-oration-redirect\n- `pages/announcements-index__07.html` - pages - https://www.pc.gov.au/media-speeches/the-prodcast\n- `pages/announcements-index__08.html` - pages - https://www.pc.gov.au/media-speeches/news-articles\n- `pages/announcements-index__09.html` - pages - https://www.pc.gov.au/media-speeches/upcoming-reports\n- `pages/contact.html` - pages - https://www.pc.gov.au/contact/\n- `pages/homepage.html` - pages - https://www.pc.gov.au/research/ongoing/report-on-government-services\n- `pages/inquiries-index.html` - pages - https://www.pc.gov.au/inquiries-and-research/\n- `pages/inquiries-index__00.html` - pages - https://www.pc.gov.au/inquiries-and-research/\n- `pages/priorities-index.html` - pages - https://www.pc.gov.au/about/\n- `pages/priorities-index__01.html` - pages - https://www.pc.gov.au/about/corporate-plan\n- `pages/publications-index.html` - pages - https://www.pc.gov.au/feedback/publications/\n- `pages/strategies-index.html` - pages - https://www.pc.gov.au/ongoing/report-on-government-services/review-rogs-pif/\n- `other-pdfs/prodcast1-danielle-wood-transcript.pdf` - other-pdfs - https://assets.pc.gov.au/2025-07/prodcast1-danielle-wood-transcript.pdf?VersionId=YlIyb0p6HEsz7.840fovI.JRrZfyL3hf\n- `other-pdfs/how-to-use-RoGS_0.pdf` - other-pdfs - https://assets.pc.gov.au/2026-01/how-to-use-RoGS_0.pdf?VersionId=AocCfO3c3FBfh8ujJdb_nes3_7SzkgN6\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Steering Committee for the Review of Government Service Provision - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:21:12.082848+00:00\n**Entity ID**: B-001977\n**Jurisdiction**: Commonwealth\n**Portfolio**: Treasury\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 21\n- Unique legislation references found: 5\n\n| Type | Count |\n|---|---:|\n| Act | 5 |\n\n## Legislation References\n\n### Public Governance, Performance and Accountability Act 2013\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.gov.au/search?query=Public+Governance%2C+Performance+and+Accountability+Act+2013\n\n**Sources**:\n- `pages/priorities-index__01.html`\n\n**Evidence contexts**:\n- (PC) Corporate plan provides strategic direction to guide our activities from 1 July 2024 through to 30 June 2028.\nCorporate plan 2023-24\n31 Aug 2023\nThe 2023-24 Productivity Commission Corporate Plan is presented in accordance with Section 35 (1) (a) of the Public Governance, Performance and Accountability Act 2013. The plan is reviewed annually to reflect changes in our operating environment.\nCorporate plan 2022-23\n31 Aug 2022\nThe 2022-23 Productivity Commission Corporate Plan, for the four reporting periods 2022-23 to 2025-26, is presented in accordance with Section 3\n Source: `pages/priorities-index__01.html`\n- iewed annually to reflect changes in our operating environment.\nCorporate plan 2022-23\n31 Aug 2022\nThe 2022-23 Productivity Commission Corporate Plan, for the four reporting periods 2022-23 to 2025-26, is presented in accordance with Section 35 (1) (a) of the Public Governance, Performance and Accountability Act 2013. The plan is reviewed annually to r\nCorporate plan 2021-22\n31 Aug 2021\nThe 2021-2022 Productivity Commission Corporate Plan, for the four reporting periods 2021-22 to 2024-25, is presented in accordance with Section 35 (1) (a) of the Public Governance, Perfor\n Source: `pages/priorities-index__01.html`\n- d Accountability Act 2013. The plan is reviewed annually to r\nCorporate plan 2021-22\n31 Aug 2021\nThe 2021-2022 Productivity Commission Corporate Plan, for the four reporting periods 2021-22 to 2024-25, is presented in accordance with Section 35 (1) (a) of the Public Governance, Performance and Accountability Act 2013. The plan is reviewed annually to\nCorporate plan 2020-2021\n31 Aug 2020\nThe 2020-21 Productivity Commission Corporate Plan, for the four reporting periods 2020-21 to 2023-24, is presented in accordance with Section 35 (1) (a) of the Public Governance, Performa\n Source: `pages/priorities-index__01.html`\n- and Accountability Act 2013. The plan is reviewed annually to\nCorporate plan 2020-2021\n31 Aug 2020\nThe 2020-21 Productivity Commission Corporate Plan, for the four reporting periods 2020-21 to 2023-24, is presented in accordance with Section 35 (1) (a) of the Public Governance, Performance and Accountability Act 2013. The plan is reviewed annually to r\nCorporate plan 2019-2020\n30 Aug 2019\nThe 2019-20 Productivity Commission Corporate Plan, for the four reporting periods 2019-20 to 2022-23, is presented in accordance with Section 35(1)(a) of the Public Governance, Performa\n Source: `pages/priorities-index__01.html`\n- and Accountability Act 2013. The plan is reviewed annually to r\nCorporate plan 2019-2020\n30 Aug 2019\nThe 2019-20 Productivity Commission Corporate Plan, for the four reporting periods 2019-20 to 2022-23, is presented in accordance with Section 35(1)(a) of the Public Governance, Performance and Accountability Act 2013 . The plan is reviewed annually to re\nEarlier corporate plans\nThese Productivity Commission Corporate Plans, for the four reporting periods 2015-19 to 2018-22, are presented in accordance with Section 35(1)(a) of the Public Governance, Performance and Account\n Source: `pages/priorities-index__01.html`\n\n### Local Government Act 1992\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Local+Government+Act+1992\n\n**Sources**:\n- `strategies/independent-reference-group-report.pages.jsonl`\n\n**Evidence contexts**:\n- ion about the comparative performance of\ncouncils across Scotland.\nSince 1993/94, councils have been required by law to provide information on how\nwell they are carrying out their activities. Councils have to publish the information by\n30 September each year.\nThe Local Government Act 1992 places upon the Accounts Commission the duty to\ndirect local authorities to publish information which will, in the Commission’s opinion,\nassist in the making of appropriate comparisons - by reference to the criteria of cost,\neconomy, efficiency and effectiven\n Source: `strategies/independent-reference-group-report.pages.jsonl`\n\n### Local Government Act 1999\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Local+Government+Act+1999\n\n**Sources**:\n- `strategies/independent-reference-group-report.pages.jsonl`\n\n**Evidence contexts**:\n- Best value framework\nThe purpose of the Best value framework was to ensure that management and\nbusiness practices in government deliver better and more responsive public services\n(figure 3). The Best value framework was introduced in England and Wales via the\nLocal Government Act 1999, which came into force in April 2000. The aim was to\nimprove the cost and quality of local services:\nA Best Value authority must make arrangements to secure continuous improvement in\nthe way in which its functions are exercised, having regard to a combination\n Source: `strategies/independent-reference-group-report.pages.jsonl`\n\n### Productivity Commission Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.gov.au/search?query=Productivity+Commission+Act+1998\n\n**Sources**:\n- `pages/about.html`\n- `pages/priorities-index.html`\n\n**Evidence contexts**:\n- tivity Commission was created as an independent authority in 1998 to replace the Industry Commission, the Bureau of Industry Economics, and the Economic Planning Advisory Commission.\nProductivity Commission Act (external link)\nThe PC was established under the Productivity Commission Act 1998.\nVideo: About the Productivity Commission\n Source: `pages/about.html`\n- tivity Commission was created as an independent authority in 1998 to replace the Industry Commission, the Bureau of Industry Economics, and the Economic Planning Advisory Commission.\nProductivity Commission Act (external link)\nThe PC was established under the Productivity Commission Act 1998.\nVideo: About the Productivity Commission\n Source: `pages/priorities-index.html`\n\n### Tasmania Together Progress Board Act 2001\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.gov.au/search?query=Tasmania+Together+Progress+Board+Act+2001\n\n**Sources**:\n- `strategies/independent-reference-group-report.pages.jsonl`\n\n**Evidence contexts**:\n- tion\noverview: program to identify priorities for Tasmania over the next 20 years. The consultation\nprocess culminated in the identification of ten ‘community goals’ and many\nperformance indicators for measuring progress. Reporting is mandated by legislation\n(Tasmania Together Progress Board Act 2001) and monitored by a Board made up\nof community and government representatives. Tasmania Together is modelled on\nOregon Shines, a community performance indicator exercise commenced in the\n1990’s.\nThe Tasmania Together framework was revised following further co\n Source: `strategies/independent-reference-group-report.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__02.html` (page)\n- `pages/announcements-index__03.html` (page)\n- `pages/announcements-index__04.html` (page)\n- `pages/announcements-index__05.html` (page)\n- `pages/announcements-index__06.html` (page)\n- `pages/announcements-index__07.html` (page)\n- `pages/announcements-index__08.html` (page)\n- `pages/announcements-index__09.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/inquiries-index.html` (page)\n- `pages/inquiries-index__00.html` (page)\n- `pages/priorities-index.html` (page)\n- `pages/priorities-index__01.html` (page)\n- `pages/publications-index.html` (page)\n- `pages/strategies-index.html` (page)\n- `other-pdfs/how-to-use-RoGS_0.pages.jsonl` (pdf_pages)\n- `other-pdfs/prodcast1-danielle-wood-transcript.pages.jsonl` (pdf_pages)\n- `strategies/independent-reference-group-report.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": null, "description": null, "key_activities": [], "source_page": null } ], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": null, "measure": null, "target": null, "source_page": null } ], "kpi_results_2024_25": [ { "code": null, "measure": null, "result": null, "status": null, "source_page": null } ], "_source_urls": { "annual_report_url": "https://assets.pc.gov.au/about/annual-report/2011-12/annual-report-2011-12.pdf", "corporate_plan_url": "https://assets.pc.gov.au/about/corporate-plan/corporate-plan-2019-20.pdf" } }, "ideas": [ { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Scotland performs\nPerformance Scotland Performs (http://www.scotland.gov.uk/About/scotPerforms)\nreporting exercise:\nOrigins & high level Scotland Performs measures and reports on the Scottish Government's progress\noverview: across 7 targets areas:\n• Economic growth\n• Productivity\n• Participation\n• Population\n• Solidarity\n• Cohesion\n• Sustainability\nThese target areas are supported by 15 national outcomes, and 45 national\nindicators covering key areas of health, justice, environment, economy, and\neducation.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Scotland performs\nPerformance Scotland Performs (http://www.scotland.gov.uk/About/scotPerforms)\nreporting exercise:\nOrigins & high level Scotland Performs measures and reports on the Scottish Government's progress\noverview: across 7 targets areas:\n• Economic growth\n• Productivity\n• Participation\n• Population\n• Solidarity\n• Cohesion\n• Sustainability\nThese target areas are supported by 15 national outcomes, and 45 national\nindicators covering key areas of health, justice, environment, economy, and\neducation.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Better support for Australians to transition through education and work key to a stronger economy\n11 Aug 2025\nAustralia should introduce a single online platform for all teachers to access high-quality lesson plans, a national approach to education technologies including those involving AI, support flexible learning pathways for students and ongoing training in w\nUnlocking the benefits of AI and data to spark growth\n05 Aug 2025\nAustralia can unlock the benefits of data and digital technology with a growth-focused approach to regulating AI, new pathways to give people access to the data about themselves, and a shift to digital financial reporting, according to the interim report\nConsistent incentives and faster approvals key to the net zero transformation\n03 Aug 2025", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Better support for Australians to transition through education and work key to a stronger economy\n11 Aug 2025\nAustralia should introduce a single online platform for all teachers to access high-quality lesson plans, a national approach to education technologies including those involving AI, support flexible learning pathways for students and ongoing training in w\nUnlocking the benefits of AI and data to spark growth\n05 Aug 2025\nAustralia can unlock the benefits of data and digital technology with a growth-focused approach to regulating AI, new pathways to give people access to the data about themselves, and a shift to digital financial reporting, according to the interim report\nConsistent incentives and faster approvals key to the net zero transformation\n03 Aug 2025", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "PC opens consultation on reform areas for productivity inquiries\n18 May 2025\nThe PC is seeking input on 15 priority reform areas under the five productivity inquiries to inform the draft recommendations in our interim reports.\n‘No flash in the pan’: Productivity problem a long-term challenge\n27 Mar 2025\nAustralia's productivity continued to stagnate in the December quarter, suggesting that our productivity problem may be part of a long-term trend.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "PC opens consultation on reform areas for productivity inquiries\n18 May 2025\nThe PC is seeking input on 15 priority reform areas under the five productivity inquiries to inform the draft recommendations in our interim reports.\n‘No flash in the pan’: Productivity problem a long-term challenge\n27 Mar 2025\nAustralia's productivity continued to stagnate in the December quarter, suggesting that our productivity problem may be part of a long-term trend.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Auditor General Victoria (VAGO) 2010, Victorian Auditor-General’s Report 2009-\n10:20 - Performance Reporting by Departments, Victorian Government Printer,\nwww.audit.vic.gov.au/reports__publications/reports_by_year/2009-\n10/20100505_performance_reporting.aspx (accessed 22 July 2010).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and 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