{
  "entity_id": "S-NSW-068",
  "folder": "Sydney-Water",
  "name": "Sydney Water",
  "type": "State-Owned Corporation",
  "jurisdiction": "NSW",
  "portfolio": "",
  "website": "https://www.sydneywater.com.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 13,
    "n_kpi_targets": 21,
    "n_kpi_results": 21,
    "n_outcomes": 3,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "To deliver safe, clean, reliable drinking water every day, protect our waterways and environment, and be a successful business.",
    "official_site_url": "https://www.sydneywater.com.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "annual-reports/2024-25.pdf",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Report 2023–24",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Report 2022–23",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Report 2021–22",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf",
        "period": "2021-22",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Report 2020–21",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf",
        "period": "2020-21",
        "confidence": "high"
      },
      {
        "type": "strategie",
        "title": "One strategy to deliver our vision",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/one-strategy-to-deliver-our-vision.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Reconciliation Action Plan",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/reconciliation-action-plan.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Appendices B–H",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sewage-treatment-system-impact-mp-data-report-appendices-b-h.pdf",
        "period": null,
        "confidence": "medium"
      }
    ],
    "purpose": {
      "text": "To deliver safe, clean, reliable drinking water every day, protect our waterways and environment, and be a successful business.",
      "source_url": "",
      "source_page": 20,
      "source_deep_url": ""
    },
    "vision": {
      "text": "Creating a better life with world-class water services",
      "source_url": "",
      "source_page": 20,
      "source_deep_url": ""
    },
    "strategic_priorities": [
      {
        "title": "Align with the Government's strategic planning",
        "description": "Align with the Government's strategic planning",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Strive for excellence in customer service and experience",
        "description": "Strive for excellence in customer service and experience",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Build trust with customers, stakeholders and the community",
        "description": "Build trust with customers, stakeholders and the community",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Focus on environmental outcomes",
        "description": "Focus on environmental outcomes",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Minimise cost of living pressures",
        "description": "Minimise cost of living pressures",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Ensure the Government's investment of capital is used efficiently",
        "description": "Ensure the Government's investment of capital is used efficiently",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Deliver services safely",
        "description": "Deliver services safely",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Build an innovative culture",
        "description": "Build an innovative culture",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Maintain high standards of public accountability and corporate governance",
        "description": "Maintain high standards of public accountability and corporate governance",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Ensure robust procurement practices that support community needs",
        "description": "Ensure robust procurement practices that support community needs",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      },
      {
        "title": "Ensure Sydney Water’s workforce is engaged and has the capacity and capability to deliver the required functions",
        "description": "Ensure Sydney Water’s workforce is engaged and has the capacity and capability to deliver the required functions",
        "source_url": "",
        "source_page": 25,
        "source_deep_url": ""
      }
    ],
    "values": [
      {
        "name": "We work together with integrity",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "We own our decisions",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "We create better and simpler ways of doing things",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "We care for one another, the environment and the community",
        "description": "",
        "source_url": "",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Customer experience",
        "description": "Deliver a great customer experience.",
        "activities": [
          "Customer satisfaction",
          "Water literacy index",
          "Affordable bills",
          "Safe swimming and recreation"
        ],
        "source_url": "",
        "source_page": 20,
        "source_deep_url": ""
      },
      {
        "name": "Water quality and reliability",
        "description": "Provide safe, clean, reliable drinking water every day.",
        "activities": [
          "Drinking water quality",
          "Drinking water use",
          "System leaks",
          "Water continuity",
          "Available water supply"
        ],
        "source_url": "",
        "source_page": 20,
        "source_deep_url": ""
      },
      {
        "name": "Environmental protection",
        "description": "Ensure we protect our waterways and environment now and for the future.",
        "activities": [
          "Quality of treated wastewater",
          "Pollution and environmental harm incidents",
          "Volume of recycled water available",
          "Net zero carbon emissions",
          "Climate resilient systems",
          "Natural area and green infrastructure"
        ],
        "source_url": "",
        "source_page": 20,
        "source_deep_url": ""
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Customer satisfaction",
        "target": "Top quartile",
        "latest_result": "Top quartile",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "WE01",
        "measure": "Water literacy index",
        "target": "≥5.0",
        "latest_result": "4.5",
        "status": "Stable",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "AF01",
        "measure": "Affordability",
        "target": "≤0.82%",
        "latest_result": "0.81%",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "SW01",
        "measure": "Safe swimming and recreation",
        "target": "≥2 sites",
        "latest_result": "3 sites",
        "status": "Exceeded",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "WQ01",
        "measure": "Drinking water quality",
        "target": "100%",
        "latest_result": "100%",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "DU01",
        "measure": "Drinking water use (residential)",
        "target": "≤186 LPD",
        "latest_result": "180 LPD",
        "status": "Exceeded",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "SL01",
        "measure": "System leaks (ODI)",
        "target": "≤8%",
        "latest_result": "8.6%",
        "status": "Improving",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "WC01",
        "measure": "Water continuity",
        "target": "<2%",
        "latest_result": "1.5%",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "AS01",
        "measure": "Available water supply",
        "target": "≥4 yrs",
        "latest_result": "4 years",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "QP01",
        "measure": "Quality of treated wastewater",
        "target": "≥88.5%",
        "latest_result": "96%",
        "status": "Exceeded",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "PE01",
        "measure": "Pollution and environmental harm incidents",
        "target": "≤1053",
        "latest_result": "997",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "RW01",
        "measure": "Volume of recycled water available",
        "target": "≥33 GL/yr",
        "latest_result": "33 GL",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "NC01",
        "measure": "Net carbon emissions",
        "target": "≤334,000 (tCO2)",
        "latest_result": "330,435 (tCO2)",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "CR01",
        "measure": "Climate resilient systems health check",
        "target": "Repeatable",
        "latest_result": "Repeatable",
        "status": "Exceeded",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "NA01",
        "measure": "Natural area and green infrastructure land",
        "target": "≥50%",
        "latest_result": "91%",
        "status": "Exceeded",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "SA01",
        "measure": "Safety – TRIFR (combined)",
        "target": "≤5",
        "latest_result": "4.8",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "EE01",
        "measure": "Employee Experience Index",
        "target": "≥75%",
        "latest_result": "76%",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "DE01",
        "measure": "Diversity and Equity Index",
        "target": "≥75%",
        "latest_result": "92%",
        "status": "Exceeded",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "VM01",
        "measure": "Efficient and financially sustainable business",
        "target": "≥4.9%",
        "latest_result": "5.0%",
        "status": "Exceeded",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "TD01",
        "measure": "Delivering infrastructure when it is required (OMD)",
        "target": "≥90%",
        "latest_result": "67%",
        "status": "Improving",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      },
      {
        "code": "DI01",
        "measure": "Digitalisation index",
        "target": "≥38",
        "latest_result": "<34.7",
        "status": "Improving",
        "target_source_url": "",
        "target_source_page": 20,
        "result_source_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "result_source_page": 20
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "To deliver safe, clean, reliable drinking water every day, protect our waterways and environment, and be a successful business.",
        "Creating a better life with world-class water services",
        "Align with the Government's strategic planning",
        "Strive for excellence in customer service and experience",
        "Build trust with customers, stakeholders and the community",
        "Focus on environmental outcomes",
        "Minimise cost of living pressures",
        "Ensure the Government's investment of capital is used efficiently",
        "Deliver services safely",
        "Build an innovative culture"
      ],
      "watch_terms": [
        "Customer satisfaction",
        "Water literacy index",
        "Affordability",
        "Safe swimming and recreation",
        "Drinking water quality",
        "Drinking water use (residential)",
        "System leaks (ODI)",
        "Water continuity",
        "Available water supply",
        "Quality of treated wastewater",
        "Pollution and environmental harm incidents",
        "Volume of recycled water available"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "strategy_brief_md": "# Sydney Water — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)\n\n## Vision\n\n> Creating a better life with world-class water services [CP p.20]\n\n## Our purpose / purposes\n\n> To deliver safe, clean, reliable drinking water every day, protect our waterways and environment, and be a successful business. [CP p.20]\n\n## How we deliver\n\n> By embracing ownership and driving innovation, and being an efficient and financially sustainable business. [CP p.20]\n\n## Government priorities for this department\n\n- Align with the Government's strategic planning [CP p.25]\n- Strive for excellence in customer service and experience [CP p.25]\n- Build trust with customers, stakeholders and the community [CP p.25]\n- Focus on environmental outcomes [CP p.25]\n- Minimise cost of living pressures [CP p.25]\n- Ensure the Government's investment of capital is used efficiently [CP p.25]\n- Deliver services safely [CP p.25]\n- Build an innovative culture [CP p.25]\n- Maintain high standards of public accountability and corporate governance [CP p.25]\n- Ensure robust procurement practices that support community needs [CP p.25]\n- Ensure Sydney Water’s workforce is engaged and has the capacity and capability to deliver the required functions [CP p.25]\n\n## Outcomes\n\n### Customer experience\nDeliver a great customer experience. [CP p.20]\n\n**Key activities:**\n- Customer satisfaction\n- Water literacy index\n- Affordable bills\n- Safe swimming and recreation\n\n### Water quality and reliability\nProvide safe, clean, reliable drinking water every day. [CP p.20]\n\n**Key activities:**\n- Drinking water quality\n- Drinking water use\n- System leaks\n- Water continuity\n- Available water supply\n\n### Environmental protection\nEnsure we protect our waterways and environment now and for the future. [CP p.20]\n\n**Key activities:**\n- Quality of treated wastewater\n- Pollution and environmental harm incidents\n- Volume of recycled water available\n- Net zero carbon emissions\n- Climate resilient systems\n- Natural area and green infrastructure\n\n## Values and principles\n\n_Our values_\n\n- We work together with integrity\n- We own our decisions\n- We create better and simpler ways of doing things\n- We care for one another, the environment and the community\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Customer satisfaction | Top quartile | CP p.20 |\n| WE01 | Water literacy index | ≥5.0 | CP p.20 |\n| AF01 | Affordability | ≤0.82% | CP p.20 |\n| SW01 | Safe swimming and recreation | ≥2 sites | CP p.20 |\n| WQ01 | Drinking water quality | 100% | CP p.20 |\n| DU01 | Drinking water use (residential) | ≤186 LPD | CP p.20 |\n| SL01 | System leaks (ODI) | ≤8% | CP p.20 |\n| WC01 | Water continuity | <2% | CP p.20 |\n| AS01 | Available water supply | ≥4 yrs | CP p.20 |\n| QP01 | Quality of treated wastewater | ≥88.5% | CP p.20 |\n| PE01 | Pollution and environmental harm incidents | ≤1053 | CP p.20 |\n| RW01 | Volume of recycled water available | ≥33 GL/yr | CP p.20 |\n| NC01 | Net carbon emissions | ≤334,000 (tCO2) | CP p.20 |\n| CR01 | Climate resilient systems health check | Repeatable | CP p.20 |\n| NA01 | Natural area and green infrastructure land | ≥50% | CP p.20 |\n| SA01 | Safety – TRIFR (combined) | ≤5 | CP p.20 |\n| EE01 | Employee Experience Index | ≥75% | CP p.20 |\n| DE01 | Diversity and Equity Index | ≥75% | CP p.20 |\n| VM01 | Efficient and financially sustainable business | ≥4.9% | CP p.20 |\n| TD01 | Delivering infrastructure when it is required (OMD) | ≥90% | CP p.20 |\n| DI01 | Digitalisation index | ≥38 | CP p.20 |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Customer satisfaction | Top quartile | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| WE01 | Water literacy index | 4.5 | Stable | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| AF01 | Affordability | 0.81% | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| SW01 | Safe swimming and recreation | 3 sites | Exceeded | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| WQ01 | Drinking water quality | 100% | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| DU01 | Drinking water use (residential) | 180 LPD | Exceeded | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| SL01 | System leaks (ODI) | 8.6% | Improving | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| WC01 | Water continuity | 1.5% | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| AS01 | Available water supply | 4 years | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| QP01 | Quality of treated wastewater | 96% | Exceeded | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| PE01 | Pollution and environmental harm incidents | 997 | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| RW01 | Volume of recycled water available | 33 GL | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| NC01 | Net carbon emissions | 330,435 (tCO2) | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| CR01 | Climate resilient systems health check | Repeatable | Exceeded | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| NA01 | Natural area and green infrastructure land | 91% | Exceeded | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| SA01 | Safety – TRIFR (combined) | 4.8 | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| EE01 | Employee Experience Index | 76% | Achieved | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| DE01 | Diversity and Equity Index | 92% | Exceeded | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| VM01 | Efficient and financially sustainable business | 5.0% | Exceeded | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| TD01 | Delivering infrastructure when it is required (OMD) | 67% | Improving | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |\n| DI01 | Digitalisation index | <34.7 | Improving | [AR p.20](https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20)(https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf#page=20) |",
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Sydney Water - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:43:40.895431+00:00\n**Entity ID**: S-NSW-068\n**Entity type**: State-Owned Corporation\n**Jurisdiction**: NSW\n**Portfolio**: \n**Website**: https://www.sydneywater.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 5 |\n| other-pdfs | 5 |\n| pages | 18 |\n| strategies | 3 |\n\n## Executive Readout\n\n### Purpose\n\n- [pages 24,25,26,27]\nd future customers,\ncommunities, stakeholders and\npartners to deliver better outcomes We work together\nwith integrity\nSuccessful &\ninnovative Our vision High\nbusiness performance We own our\nCreating a culture decisions and make\nW re e sp a o r n e s s ib o l c e i a a l n ly d sustain better life with We deliver results; every dollar count\na positive return for our world-class focusing on safety,\nshareholders and inclusion, innovation and\nthe community water services accountability\nWe create better\nand simpler ways\nof doing things\nThriving, liveable and\nsustainable cities\nWe deliver world-class products\nand services to our city and are\nchampions for the environment,\npublic health and resilience We care for one another,\nthe environment and\nthe community\n24 Sydney Water Annual Report 2022–23\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- [Page 12]\n(ii) assess its progress towards meeting the overall objectives of the plan,\n(iii) ensure the plan is meeting its objectives, and, once applicable, the\nrequirements of clause 10.1(1), and\n(iv) update the forward-looking component of the plan to cover the upcoming 5\nyears,\n(b) submit to the Department and IPART:\n(i) the updated plan, and\n(ii) a report outlining the outcomes of the annual review and the reasons for any\nchanges to the plan, and\n(c) make the updated plan and report following the annual review publicly available.\n(4) Sydney Water must implement and comply with the water conservation plan.\n(5) Until Sydney Water has developed the water conservation plan required by clause\n10.1(1), it must maintain, implement and comply with its existing water conservation plan.\n  Source: `other-pdfs/operating-licence.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/operating-licence.pdf)`\n- [Page 15]\n(i) the Greater Sydney Water Strategy,\n(ii) integrated water cycle management, and\n(iii) the management of ageing assets in a way that furthers the objectives set out\nin clause 1(1)(b) of this licence,\n(c) considers any guidance the Minister provides to Sydney Water.\n(2) Sydney Water must review and update its long-term capital and operational plan and\nsubmit a copy of the updated plan, along with a report explaining the outcome of the\nreview and any changes to the plan, to the Minister:\n(a) at least once between 1 July 2024 and 30 June 2028, and\n(b) on request by the Minister with any additional review to be completed within the\ntimeframe requested by the Minister.\n(3) Sydney Water must in a review of its plan, consult with Water NSW and the Department\nand consider Water NSW’s and the Department’s input.\n  Source: `other-pdfs/operating-licence.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/operating-licence.pdf)`\n- [Page 20]\nOur strategic objectives\n• Our customers interact with us easily and Community engagement is an area our\nseamlessly through the channel of their customers would like us to further consider.\nchoice and have adequate information to We are listening and are actively engaging with\nmake informed choices our customer base through various forums,\nobtaining feedback on customer sentiment\n• We provide products and services for\naround topics such as water in the future.\neach customer segment, through a\nrange of delivery models that exceed Sydney Water continues to put our\ntraditional offerings customers at the heart of everything we do.\n• Proactive and meaningful customer and Following are some program achievements\nFirst choice\nstakeholder engagement is embedded in throughout 2020–21:\nour business-as-usual practices\n• Our customer services and field teams\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n\n### Role and Functions\n\n- [Page 96]\n0 5 C O R P O R A T E G O V E R N A N C E\nExecutive team and organisational structure\nT A B L E 1 4 : O R G A N I S A T I O N 2 0 2 1 - 2 2\nChairman: Grant King\nManaging Director: Roch Cheroux\nNon-executive Directors: Trevor Bourne, Dr Marlene Kanga AO, Greg Couttas, Cameron\nRobertson, Craig Roy, A/ Prof Susan Petterson, Kate Dryden\nCustomer, Strategy and • Strategy and Enterprise Planning\nEngagement • Strategic Communications and Corporate Social Responsibility\nGeneral Manager: Maryanne Graham27 • Competition and Regulation\nBComms • Government, Stakeholder and Community Engagement\n(Journalism and Public Affairs) MAICD • Brand, Media and Marketing\n• Customer and Strategic Insights\nAsset Lifecycle • Engineering and Technical Support\nGeneral Manager: Paul Plowman • Major Projects\nBEng (civil), MBA • Property Services\n• Infrastructure Investment and Asset Performance\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- We acknowledge Aboriginal Australia’s 60,000+\n40 per cent, and women in STEM areas saw a employees organised an installation of rainbow\nyear history and their role as the Traditional\nslight increase to 23 per cent against a target decals on stairs at our Parramatta office Sydney Water uses the term First Nations\nCustodians of the lands and waters on which\nof 25 per cent. to mark Mardi Gras in February 2021 as a in reference to Aboriginal and Torres Strait\nwe work, live and learn.\nsymbol of support for the community.\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- Investment management\n• Total cash inflows were $4.5 billion, which\nTotal expenses for the year were $1,428\nwas $923 million more than in 2019–20,\nmillion, which was $19 million above the SCI We benchmark our investment portfolio’s\ndue to equity raising of $750 million and\ntarget of $1,409 million.\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- [Page 97]\nT A B L E 1 4 : O R G A N I S A T I O N 2 0 2 1 - 2 2\nGovernance and Assurance • Internal Audit\nGeneral Manager and Corporate • Management Systems\nSecretary: Denisha Anbu • Risk and Compliance\nBA, LLB (Hons 1), LLM, GAICD, FGIA • Water Quality\n• Wastewater and Environment\n• Legal, Claims and Secretariat\n• Resilience and Climate Change Adaptation\n• Protective Security\nFinance and Business Performance • Business Connect\nGeneral Manager: Jamie Hollamby • Procurement\nCA, GAICD • Finance\n• Supply Chain\n• Business Performance\n• Investment Governance\nBusiness Development • Innovation and Product Development\nGeneral Manager: Chris Gould • Business Partnership Development\nLLB/BCom • City, Growth and Development\n• Western Sydney Development\nDigital Business • Data and Analytics\nGeneral Manager: Dominic Hatfield • Digital Portfolio and Project Management\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- [Page 62]\n3 C U S T O mE R S , Op E R A T I O N S A N d p E R f O R m A N C E\nCapital Works\nIn 2022–23, Sydney Water invested $1.582 billion Despite this, performance has been trending\nin capital works, which was 9 per cent under positively as many projects move into construction.\nthe $1.737 billion budget (excluding capitalised This includes the Advanced Water Recycling Centre\nborrowing costs). moving into delivery, North West compliance and\nNorth Richmond works continuing, and recently\nThe Infrastructure Portfolio ended 2022–23 with\napproved projects in North West and South\nan overall capital spend of $1.35 billion, achieving\nWest growth areas to deliver drinking water and\nanother record year in capital investment for\nwastewater services.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- [pages 15,16,17,18,19,20,21,22]\nion\nInnovation & Customer Programs Water Resource Recovery\nDebbie Schroeder Dean Page\nCorporate Secretary Executive General Manager\nExecutive General Manager Finance, Commercial & Digital\nPeople & Governance\nPeople & Culture Strategy, Change & Performance\nSafety, Health & Wellbeing Finance\nLegal & Compliance Procurement & Supply Chain\nSecretariat Protective Security & Emergency Management\nRisk & Audit Economics & Regulation\nBusiness Connect Digital\nNicholle Sparkes Stuart Wallace\nExecutive General Manager General Manager\nInfrastructure Delivery Customer & Stakeholder Engagement\nInfrastructure Delivery Office Government, Stakeholder & Community\nMajor Projects Strategic Communications\n& Corporate Social Responsibility\nProgram Delivery\nCustomer & Strategic Insights\nBrand, Media & Marketing\n15\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n\n### Strategic Priorities\n\n- [Page 29]\nOur strategic objectives\n• Our people enjoy a positive, ethical, Despite these challenges, our continued focus\ninclusive and contemporary experience; on our people’s safety, health and wellbeing, has\nprocess is minimised and automated where enabled Sydney Water to achieve the following:\npossible and people are empowered to\n• Keeping our people and contractors\ninnovate, learn and deliver\nsafe is our top priority, and we note an\n• We have a workforce plan to deliver the improvement in our Total Recordable Injury\nright people with the right qualities and Frequency Rate (TRIFR) over the year to\ncapabilities at the right time 5.7, down from 6.4 in 2019–20 and well\n• Strong health, safety and wellbeing below 23.0 just four years ago.\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- The program aims to reduce and,\n• Continuously improving potential responses and\nwhere possible, prevent overflow incidents\noutcomes as new data becomes available\nin wet and dry weather, both of which can\nseriously challenge our networks.\n• Potential risks to the environment in which the\noverflow could occur\nIn response to dry weather overflows, we\naccelerated a number of key activities including:\n• Emergency relief\n• Inspection of nearly 22,000\n• Flow paths and the extent of potential impact\nmaintenance holes in 10 priority\nfrom an overflow point\nsystems, across 114 Sewer Catchment\nAsset Management Plans • Cumulative impacts.\n• Root detection and removal across more than Waterway Health\n900km of wastewater pipelines, up four-fold\nimprovement project\nfrom previous years\n• CCTV inspections of approximately 645 km\nOver the year, we have naturalised even more of\nof wastewater pipelines\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- [Page 20]\nOur strategic objectives\n• Our customers interact with us easily and Community engagement is an area our\nseamlessly through the channel of their customers would like us to further consider.\nchoice and have adequate information to We are listening and are actively engaging with\nmake informed choices our customer base through various forums,\nobtaining feedback on customer sentiment\n• We provide products and services for\naround topics such as water in the future.\neach customer segment, through a\nrange of delivery models that exceed Sydney Water continues to put our\ntraditional offerings customers at the heart of everything we do.\n• Proactive and meaningful customer and Following are some program achievements\nFirst choice\nstakeholder engagement is embedded in throughout 2020–21:\nour business-as-usual practices\n• Our customer services and field teams\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- [Page 87]\nT A B L E 1 2 : B O A R D O F D I R E C T O R S S K I L L S M A T R I X A T 3 0 J U N E 2 0 2 2\nSkills and Explanation Target number Status\nexperience of Directors\nat the desired\nspecialist level\nof competency\nInnovation Experience in facilitating successful innovation 1 ▲\nwithin a large organisation to deliver new\nproducts, services and outcomes\nCEO experience Prior Chief Executive Officer experience in a 2 ▲\nlarge organisation comparable to Sydney Water\nCorporate board Prior experience on corporate or commercial 2 ▲\nexperience boards of comparable size and complexity\nFinancial literacy21 Experience with financial statements and drivers All ▲\nof financial performance, including finance\ncontrols in a large organisation\nRisk management21 Experience in applying and overseeing risk All ▲\nmanagement frameworks, including settling the\nBoard’s risk appetite\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- Payments to consultants for engagements costing equal to or greater than\n$50,000, 2022–23 18\nConsultant name Title of project Contract description Category Amount ($)\nJacobs Group Digital meter Strategic advice on transition Management services 68,074.50\nAustralia Pty Ltd transition to digital meter strategy\nOxera Consulting Asset replacement Strategic advice on asset Management services 69,663.33\nstrategic advice replacement and comparison\nwith overseas utilities\nR2S Security Security risk Security risk assessment for Management services 274,560.00\nassessment priority sites\nSapere Research Water Conservation Consultancy support for Management services 272,368.00\nGroup Pricing Project potential pricing strategies\nto encourage water\nconservation\nSapere Research Long Term Capital LTCOP support – economic Management services 112,041.00\nGroup and Operational Plan assessments and advice\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- [pages 88,89,90,91,92]\nd across Sydney Water teams using a\nrisk-based priority approach. • The new Visible Safety Leadership program,\nLeading to Safety, continues to build leadership\n• Our Visible Safety Leadership program is\nsafety maturity with 130 leaders now having\nlifting the capability of our leaders to manage\nattended the program.\nhazardous work at Sydney Water.\n  Source: `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)`\n- [Page 32]\n2 S T R A T E g y\nGSWS priorities Sydney Water Status update\nfocus for 2024–25\nPRIORITY 4 Make greater use of → The Upper South Creek Advanced Water Recycling Centre is\nrecycled water expected to be finished in 2026.\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- GOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nEnvironmental protection\nPrevent pollution Quality of treated wastewater Exceeded\n≥88.5% 96% ✓\n(concentration) target\nPollution and environmental\nExceeded\nharm incidents (FY2025 ≤1053 997 ✓\ntarget\nfull year result)\nRecover Volume of recycled\nAchieved\nresources water available (FY2025 ≥33 GL/yr 33GL ✓\ntarget\nfull year result)\nNet zero carbon Achieved\nNet carbon emissions (YTD) ≤334,000 (tCO ) 330,435^ ✓\nemissions 2 target\nClimate resilient Climate risk maturity Exceeded\nRepeatable Systematic ✓\nsystems health check target\nCool, green and Natural area and green\nExceeded\nnatural places infrastructure land ≥50% 91% ✓\ntarget\nactively managed\n^ Result based on interim data available on the 5 August 2025 and will not be finalised until 31 October 2025\nAchievements and opportunities\nRIVER HEALTH ENVIRONMENTAL PERFORMANCE\nIMPROVEMENT PLAN\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- 10.3 Climate-related planning and risk management\n(1) Sydney Water must engage in an ongoing climate risk assessment and management\nprocess that:\n(a) is consistent with the NSW Government’s Climate Risk Ready Guide (published\nMarch 2021) and addresses climate-related risks specifically, including priority risks,\nmitigation actions and adaptation actions,\n(b) furthers the objectives set out in clause 1(1)(b) of this licence, and\n(c) considers, where appropriate:\n(i) principles of the NSW Government’s Climate Change Adaptation Strategy\n(published June 2022), and\n(ii) updated or replacement guidance material on climate risk assessment and\nmanagement as it is released by the NSW Government and other bodies Sydney\nWater identifies as relevant.\n  Source: `other-pdfs/operating-licence.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/operating-licence.pdf)`\n- This includes: Table 14: Board of Directors’ skills matrix at 30 June 2021\nOrganisational Stakeholder • approving the strategic direction\nTarget number of\n• establishing performance targets as set out Directors at the\nSkills and desired specialist\nin the Statement of Corporate Intent (SCI)\nexperience Explanation level of competency Status\nThe framework aligns with the ASX Corporate\n• monitoring the achievement of those targets\nGovernance Principles and Recommendations Digital Expertise in developing, selecting 1\n(4th Edition) and the Audit Office of NSW • reviewing internal control systems, corporate transformation and implementing leading business\nGovernance Lighthouse model.\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- This remains our ongoing focus to\nreduce environmental harm\nCreating Biosolids 100% 100% ✓ Consistently achieving beneficial\nvalue for our beneficially reuse use of biosolids.\ncustomers and\ncommunities\nVolume of recycled 42 GL 41.2 GL Improved performance although\n–\nby embracing\nwater supplied target was not achieved\ncircular\neconomy\nNet Zero Carbon ≤350,000+/- 353,400 TBC Our gross greenhouse gas\npractices in our\n(Total net greenhouse 5% variation (2021–22) emissions were consistent with\ncore business\ngas emissions Scope 1 recent historical reporting periods\nand Scope 2 emissions)\n57\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- [Page 22]\n2 S T R A T E g y\nOur outcomes\nGOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nCustomer experience\nPositive\nAchieved\ncustomer Customer satisfaction Top quartile Top quartile ✓\ntarget\nexperience\nInformed and\nempowered Water literacy index ≥5.0 4.5 ✓ Stable\ncustomers\nFair and Achieved\nAffordability ≤0.82% 0.81% ✓\naffordable bills target\nSafe swimming Exceeded\nPublic access and recreation ≥2 sites 3 sites ✓\nand recreation target\nWater quality and reliability\nProvide safe Drinking water quality Achieved\n100% 100% ✓\nand clean water (FY full year result) target\nDrinking water use (residential) Exceeded\n≤186 LPD* 180 ✓\nQ3 FY2025 target\nSaving water\nSystem leaks (ODI) Q3 FY2025 ≤8% 8.6% Improving\ntogether\nReliable water Water continuity Achieved\n<2% 1.5% ✓\n(FY full year result) target\nSecure water Achieved\nAvailable water supply ≥4 yrs 4 years ✓\nsupply target\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- [pages 22,23,24,25]\nction\nPrevent pollution Quality of treated wastewater Exceeded\n≥88.5% 96% ✓\n(concentration) target\nPollution and environmental\nAchieved\nharm incidents (FY2025 ≤1053 997 ✓\ntarget\nfull year result)\nRecover Volume of recycled\nAchieved\nresources water available (FY2025 ≥33 GL/yr 33GL ✓\ntarget\nfull year result)\nNet zero carbon Achieved\nNet carbon emissions (YTD) ≤334,000 (tCO ) 330,435^ ✓\nemissions 2 target\nClimate resilient Climate risk maturity Exceeded\nRepeatable Systematic ✓\nsystems health check target\nCool, green and Natural area and green\nExceeded\nnatural places infrastructure land ≥50% 91% ✓\ntarget\nactively managed\n* Litres per person per day\n^ Result based on interim data available on the 5 August 2025 and will not be finalised until 31 October 2025\n22 Sydney Water Annual Report 2024–25\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- [Page 23]\nGOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nAccountable, agile and innovative culture\nEmbrace Achieved\nSafety – TRIFR (combined) ≤5 4.8 ✓\nownership and target\naccountability\nAchieved\nEmployee Experience Index ≥75% 76% ✓\ntarget\nFoster agility and Exceeded\nDiversity and Equity Index ≥75% 92% ✓\nadaptability target\nSuccessful and sustainable business\nDemonstrating value for money Exceeded\nEfficient and ≥4.9% 5.0% ✓\nto our customers (ROIC*) target\nfinancially\nsustainable Exceeded\nbusiness EBITDA† ≥$1,899m $1,961m ✓ target\nTrusted and\nDelivering infrastructure when it\nvalued by ≥90% 67% Improving\nis required (OMD‡)\ncommunity\nValue-driven\nDigitalisation index ≥38 <34.7 Improving\ndigitalisation\n* Return on invested capital\n† Earnings before interest, taxes, depreciation and amortisation\n‡ Overall Measure of Delivery\n23\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- GOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nWater quality and reliability\nProvide safe Drinking water quality Achieved\n100% 100% ✓\nand clean water (FY full year result) target\nDrinking water use (residential) Exceeded\n≤186 LPD* 180 ✓\nQ3 FY2025 target\nSaving water\nSystem leaks (ODI) Q3 FY2025 ≤8% 8.6% Improving\ntogether\nReliable water Water continuity Achieved\n<2% 1.5% ✓\n(FY full year result) target\nSecure water Achieved\nAvailable water supply ≥4 yrs 4 years ✓\nsupply target\n* Litres per person per day\nAchievements and opportunities\nPROVIDE SAFE AND CLEAN WATER infrastructure upgrades, including doubling the\ncapacity of the West Camden Water Recycling\nIn 2024–25, 13 of 13 drinking water systems\nPlant to support resilience against extreme weather\nachieved full compliance with the ADWG long term\nevents and ensure the reliability of our water supply.\nhealth and aesthetic parameters.\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- GOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nEnvironmental protection\nPrevent pollution Quality of treated wastewater Exceeded\n≥88.5% 96% ✓\n(concentration) target\nPollution and environmental\nExceeded\nharm incidents (FY2025 ≤1053 997 ✓\ntarget\nfull year result)\nRecover Volume of recycled\nAchieved\nresources water available (FY2025 ≥33 GL/yr 33GL ✓\ntarget\nfull year result)\nNet zero carbon Achieved\nNet carbon emissions (YTD) ≤334,000 (tCO ) 330,435^ ✓\nemissions 2 target\nClimate resilient Climate risk maturity Exceeded\nRepeatable Systematic ✓\nsystems health check target\nCool, green and Natural area and green\nExceeded\nnatural places infrastructure land ≥50% 91% ✓\ntarget\nactively managed\n^ Result based on interim data available on the 5 August 2025 and will not be finalised until 31 October 2025\nAchievements and opportunities\nRIVER HEALTH ENVIRONMENTAL PERFORMANCE\nIMPROVEMENT PLAN\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- [Page 57]\nFinancial Table 18: Profit and loss statement, 2017–18 to 2020–21\n2020–21\n2020–21 variance\nFinancial 2017–18 2018–19 2019–20 2020–21 SCI to SCI\nperformance target result result result* result budget budget\nPerformance\nTotal income ($m) 2,898 2,927 2,967 2,748 2,781 (33)\nOperating expenses 1,336 1,471 1,501 1,428 1,409 (19)\n($m)\nEarnings before 1,563 1,456 1,466 1,320 1,372 (52)\ninterest, tax,\ndepreciation and\namortisation ($m)\nDepreciation, 303 317 389 384 400 16\namortisation,\nAs a state-owned corporation, we must operate We recognised a dividend of $687 million,\nimpairments and loss\nas efficiently as any comparable business and which was $32 million higher than the SCI\non asset sales ($m)\nmaximise the NSW Government’s net investment. target of $655 million.\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- Net profit after tax ($m) 572 479 441 404 420 (16)\nThis increase in operating expenditure was\nDividend ($m) 546 915 963 687 655 (32)\nDuring 2020–21, our net profit after tax (NPAT)\noffset by an $11 million decrease in borrowing\nwas $404 million, which was $16 million below Return on assets (%) 6.8 5.8 5.1 4.2 4.4 (0.2)\ncosts as a result of lower interest rates, a $16\nthe SCI target of $420 million.\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- This was $112 million Sydney\nBudget 2021–22\nWater Benchmark\nProperty sales lower than our target of $718 million, and was\nMeasure ($m)\ncaused by lower water sales, higher operating Market valuation at 11,592 11,303\ncosts and other working capital movements.\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- [Page 103]\nT A B L E 1 6 : P R O F I T A N D L O S S S T A T E M E N T , 2 0 1 8 – 1 9 T O 2 0 2 1 - 2 2\nFinancial 2018-19 2019-20 2020-21 2021-22 2021-22 SCI 2021-22\nperformance target result result result result budget variance to\nSCI budget\nTotal income ($m) 2,927 2,967 2,748 2,764 2,821 (57)\nOperating expenses 1,471 1,501 1,428 1,460 1,433 (27)\n($m)\nEarnings before 1,456 1,466 1,320 1,304 1,388 (84)\ninterest, tax,\ndepreciation and\namortisation ($m)\nDepreciation, 317 389 384 427 429 2\namortisation,\nimpairments and loss\non asset sales ($m)\nBorrowing expenses 457 448 361 416 396 (20)\n($m)\nNet profit before tax 682 629 575 461 563 (102)\n($m)\nIncome tax expense 203 188 171 137 169 32\n($m)\nNet profit after tax 479 441 404 325 394 (69)\n($m)\nDividend ($m) 915 963 687 139 248 109\nReturn on assets (%) 5.8 5.1 4.2 3.8 4.1 (0.3)\nNet cash flow from 672 632 627 756 691 65\noperating activities\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- Goals Measure Target Actual Status Comment Achievements and\n22-23 2023 opportunities\nEngage with Enterprise 46% 42% – Sydney Water ranks • Delivered core customer\ncustomers and advocacy 4th on Enterprise services and customer and\nstakeholders (willingness for Advocacy (as stakeholder engagement\nto inform our customers benchmarked against\n• Undertook Our Water,\nSydney Water and partners similar service\nOur Voice customer\ndecisions and to speak providers), behind\nengagement framework and\nmake it easier favourably the day-to-day bank\nCustomer and Community\nto do business about category, Australia\nReference Group\nwith us Sydney Water) Post and the mobile\nphone service • Delivered Purified Recycled\nprovider category.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- Goals Measures Target Actual Status Comment\n22-23 2023\nDeliver safe, Water Continuity: Number <42,567 39,935 ✓ Complied with Operating\naffordable, of properties affected (Upper limit) Licence Condition\nreliable and by unplanned service\nhigh-quality interruptions (>5hrs)\nwater and\nwastewater\nWater Quality – All All ✓ Full compliance with Australian\nservices\nCompliance with Systems Systems Drinking Water Guidelines achieved\nand manage\nAustralian guidelines compliant compliant despite the weather conditions and\nour assets\nfor drinking water and raw water challenges\neffectively and\nrecycled water products\nefficiently\nstandards\nWater Conservation – 108 (+/-16) 129 ML/d Our rolling 12-month performance\n–\nSystem Water Leakage ML/d is outside the economic level of\nleakage band and further analysis is\nunderway to understand the causes\nWastewater Collection <14,924 2,915 ✓ Complied with Operating\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- Goals Measures Target Actual Status Comment Achievements and\n22-23 2023 opportunities\nTransform TRIFR ≤ 5 5 ✓ Improving with • Continued activities to\nour culture (Employees our continued provide the foundations\nto enable our and focus on Safety. for supporting our\nStrategy Contractors) Combined people including Better\nTRIFR is Safer Together Plan,\nmeeting the Culture Roadmap,\ntarget Reconciliation Action\nPlan, Diversity, Equity,\nBehaviour 74% 77% ✓ Target achieved Inclusion and Belonging\nindex with improving Plan, Learning and\ntrends.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- Goals Measures Target Actual Status Comment\n22-23 2023\nEnsure Sydney Water is a EBITDA $1,444m $1,389m – Unfavourable largely\nsuccessful and commercially (-3.8%) due to higher bulk\nfocused business water and service\ncontractor costs\nReturn on 4.9% 4.9% ✓ Target achieved.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $687 million, $32 million, $655 million, 687 million, 32 million, 655 million | [Page 57]\nFinancial Table 18: Profit and loss statement, 2017–18 to 2020–21\n2020–21\n2020–21 variance\nFinancial 2017–18 2018–19 2019–20 2020–21 SCI to SCI\nperformance target result result result* result budget budget\nPerformance\nTotal income ($m) 2,898 2,927 2,967 2,748 2,781 (33)\nOperating expenses 1,336 1,471 1,501 1,428 1,409 (19)\n($m)\nEarnings before 1,563 1,456 1,466 1,320 1,372 (52)\ninterest, tax,\ndepreciation and\namortisation ($m)\nDepreciat | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $1.2 billion, 1.2 billion | Sydney Water’s business performance was Through robust risk management we continue\nstrong over 2021-22 despite heavy rains and to identify and assess opportunities to invest in\nfloods, as well as another year of COVID-19 and innovative solutions that will enable us to prepare\nrelated challenges. for the future in a number of ways:\nWe delivered a $1.2 billion capital program as we • Build a future ready workforce\nrenewed ageing wastewater mains, r | `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)` |\n| $29 million, $8 million, $11 million, $335 million, 29 million | The SCI also forms the basis for our and loss on asset sales exceeding the SCI Target\nyearly budget. by $29 million, operating expenses exceeding the\nSCI Target by $8 million and income tax expense\nDuring 2023-24, our net profit after tax (NPAT) was\nexceeding the SCI Target by $11 million.\n$335 million, which was $29 million above the SCI\nTarget. | `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)` |\n| $109 million, $57 million, $21 million, 109 million, 57 million, 21 million | This favourable variance was\ncommercial performance, income targets, offset by depreciation, amortisation, impairment,\noperational expenditure and capital investment. and loss on asset sales exceeding the SCI Target\nThe SCI also forms the basis for our yearly budget. by $109 million, borrowing costs exceeding the\nSCI Target by $57 million and operating expenses\nDuring 2024-25, our net profit after tax (NPAT) was\nexceeding the SCI Target by $21 mi | `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)` |\n| $921 million, $1,541 million, 921 million, 1,541 million | [Page 43]\nC A S E S T U D Y Our performance\nWater strategy set to deliver Capital expenditure\nresilience and sustainability Our capital works program aims to: In 2020–21, Sydney Water invested\n$921 million in capital works, which was 40 per\n• renew and upgrade existing assets\ncent below the $1,541 million budget\n• improve business efficiencies (excluding capitalised borrowing costs).\n• deliver government programs\n• support urban growth. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $1,320 million, $9 million, $52 million, $1,372 million, 1,320 million, 9 million | Earnings before\nmillion decrease in depreciation, amortisation, Funds flow from 880 672 632 606 718 (112)\ninterest, tax, depreciation and amortisation\nimpairments and loss on asset sales, and a operations\n(EBITDA) for the year was $1,320 million,\n$9 million decrease in income tax expenses.\nwhich was $52 million under the SCI target of Funds flow interest 3.0 2.5 2.4 2.7 2.9 (0.2)\ncover (times)\n$1,372 million. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $33 million, $1,304 million, $84 million, $2 million, $1,388 million, 33 million | These increased\ntax, depreciation and amortisation (EBITDA) for\ncosts were offset by a $33 million decrease in\nthe year was $1,304 million, which was $84 million\nincome tax expense and a $2 million decrease in\nunder the SCI target of $1,388 million.\ndepreciation, amortisation, impairments and loss on\nasset sales. | `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)` |\n| $33 million, 33 million | Borrowing expenses 446 457 448 361 372 11\nEach year, Sydney Water Board agrees on The profit was lower than expected due ($m)\na Statement of Corporate Intent (SCI) with to a $33 million reduction in revenue. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $1,588 million, 1,588 million | [Page 45]\nDrivers of planned capital Research and Innovation\nDetails of\nany expected expenditure for 2021–22\nsignificant\nSydney Water’s award-winning research and\nForecast Cost cost overruns, Our nominal capital works budget for\ninnovation (R&I) programs help improve efficiency,\ncompletion Budget to date amendments 2021–22 is $1,588 million (excluding\neffectiveness and the quality of decision making. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $11 million, $404 million, $16 million, $16\n, $420 million, 11 million | Net profit after tax ($m) 572 479 441 404 420 (16)\nThis increase in operating expenditure was\nDividend ($m) 546 915 963 687 655 (32)\nDuring 2020–21, our net profit after tax (NPAT)\noffset by an $11 million decrease in borrowing\nwas $404 million, which was $16 million below Return on assets (%) 6.8 5.8 5.1 4.2 4.4 (0.2)\ncosts as a result of lower interest rates, a $16\nthe SCI target of $420 million. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $2,748 million, $6.3 million, $33 million, $10.8 billion, 2,748 million, 6.3 million | [Page 58]\nIncome Time for payment of Debt management Return on assets\naccounts and equity\n• Total income for the year was $2,748 million, At 30 June 2021, we had a $6.3 million cash\nwhich was $33 million below the SCI target balance and our total debt was $10.8 billion. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $256 million, $10 million, $246 million, 256 million, 10 million, 246 million | Budget\ninflation-indexed debt maturing out to 2035.\noperations\n• Non-regulated income was $256 million,\nwhich was $10 million above the SCI target Table 19: Debt management, 2020–21\nTable 20: Budget 2021–22\nof $246 million. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $112 million, $718 million, 112 million, 718 million | This was $112 million Sydney\nBudget 2021–22\nWater Benchmark\nProperty sales lower than our target of $718 million, and was\nMeasure ($m)\ncaused by lower water sales, higher operating Market valuation at 11,592 11,303\ncosts and other working capital movements. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $4.5 billion, $1,428\n, $923 million, $19 million, $750 million, $1,409 million | Investment management\n• Total cash inflows were $4.5 billion, which\nTotal expenses for the year were $1,428\nwas $923 million more than in 2019–20,\nmillion, which was $19 million above the SCI We benchmark our investment portfolio’s\ndue to equity raising of $750 million and\ntarget of $1,409 million. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $454,961 , $398,261 , $68,135 , $47,996 , $337,885 , $461,991 | Depreciation expense 26,828 26,828 -\nDepreciation expense 26,828 26,828 -\nThe carrying amount of - Owned: $454,961 $398,261 $68,135 $47,996 Interest expense 23,696 44,443 (20,747)\nservice concession assets - Leased: $337,885 Interest expense 23,696 44,443 (20,747)\nas at 30 June 2020 Total expenses 50,524 71,271 (20,747)\nTotal expenses 50,524 71,271 (20,747)\n($’000) Operating result (50,524) (71,271) 20,747\nThe carrying amount of - Owned: $461,991 | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $68,014 , $45,578 , $342,927 | [pages 76,77,78]\n2,127 $68,014 $45,578 Operating result (50,524) (71,271) 20,747\nservice concession assets - Leased: $342,927 Tax Expense benefit 16,823 23,010 (6,187)\nTax Expense benefit 16,823 23,010 (6,187)\nas at 30 June 2021 Net Result (33,701) (48,261) 14,560\n($’000) Net Result (33,701) (48,261) 14,560\nBased on The Corporation’s assessment, these arrangements fall within the scope of AASB 1059. | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n| $1,187 million, $1,588 million, 1,187 million, 1,588 million | In 2021-22, Sydney Water invested $1,187 million in capital works, which was 25 percent under the\n$1,588 million budget (excluding capitalised borrowing costs). | `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)` |\n| $237 , $40\n, $194 , $21\n, $72 , $37 | [Page 77]\nT A B L E 1 0 : M A J O R C A P I T A L W O R K S I N P R O G R E S S A S O F 3 0 J U N E 2 0 2 2\nProject18 Forecast Budget Cost to date\ncompletion date ($m) ($m)\nWest Camden Treatment Nov-23 $237 $40\nAmplification\nAustral-Leppington Package 2 (stages 3 and Mar-24 $194 $21\n4 – phase 1) to service the eastern front of the\nSouth West Growth Area (Austral-Leppington)\nand parts of the Aerotropolis\nNorthern Suburbs Ocean Outfall System Jul-2 | `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)` |\n| $1,899m, $1,961m | [Page 23]\nGOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nAccountable, agile and innovative culture\nEmbrace Achieved\nSafety – TRIFR (combined) ≤5 4.8 ✓\nownership and target\naccountability\nAchieved\nEmployee Experience Index ≥75% 76% ✓\ntarget\nFoster agility and Exceeded\nDiversity and Equity Index ≥75% 92% ✓\nadaptability target\nSuccessful and sustainable business\nDemonstrating value for money Exceeded\nEfficient and ≥4.9% 5.0% ✓\nto our customer | `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)` |\n| $687 million, $32 million, $655 million, 687 million, 32 million, 655 million | [Page 57]\nFinancial Table 18: Profit and loss statement, 2017–18 to 2020–21\n2020–21\n2020–21 variance\nFinancial 2017–18 2018–19 2019–20 2020–21 SCI to SCI\nperformance target result result result* result budget budget\nPerformance\nTotal income ($m) 2,898 2,927 2,967 2,748 2,781 (33)\nOperating expenses 1,336 1,471 1,501 1,428 1,409 (19)\n($m)\nEarnings before 1,563 1,456 1,466 1,320 1,372 (52)\ninterest, tax,\ndepreciation and\namortisation ($m)\nDepreciat | `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)` |\n\n## Key Achievements\n\n- [Page 89]\nProgress has been made on the delivery of the\nInnovation, Research and Deployment Plan\nSYDNEY WATER WAS SHORTLISTED\nwith key achievements:\nFOR 2023 AWARD FINALIST AWA NSW\n• helping the business to save money and FOR THE FOLLOWING AWARDS:\nreduce risks\nR&D Excellence Award\n• developed and implemented our updated\nInnovation Effectiveness Index score to • Innovative Management of Sewer\nmeasure our progress with an increase score Pressure Main Performance – Sydney\nfrom 6.3 to 6.4 Water, The University of Technology\nSydney and The University of Sydney\n• delivered the Sydney Water Innovation\nFestival 2022 • Collaborative Research Project for\nNOM Reduction Through Catalytic\n• stronger partnerships with universities\nAdvanced Oxidation – Infinite Water\nand research partners, achieving leverage\nand Sydney Water\nco-funding of $3.30 for every Sydney\nWater $1.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- Invested Capital Improved from 4.7%\n(core) last year\nContribute to the State’s economic Innovation 6.4 6.4 ✓ Annual update in Sept\nrecovery through the investment Effectiveness 2022 – showed a\nin and delivery of our capital Index – reference moderate improvement\ninfrastructure program and embed innovation update from 6.3\ninnovative ways of working\nAchievements and opportunities\n• Continue activities to ensure Sydney Water • Trialled Internet of Things (IoT) devices\nis a successful and commercially focused to solve business problems and improve\nbusiness and undertake planning to identify customer experience\nmedium and long-term sustainable efficiencies\n• Developed Data and Analytics Foundation to\nto improve our business to deliver value for\nenhance our ability to understand business\ncustomers and shareholders performance system-wide\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- Sydney Water’s business performance was Through robust risk management we continue\nstrong over 2021-22 despite heavy rains and to identify and assess opportunities to invest in\nfloods, as well as another year of COVID-19 and innovative solutions that will enable us to prepare\nrelated challenges. for the future in a number of ways:\nWe delivered a $1.2 billion capital program as we • Build a future ready workforce\nrenewed ageing wastewater mains, renewed or\n• Respond to climate change impacts\nrehabilitated reticulation mains to help prevent\noverflows and renewed some critical water mains to\n• Improve or develop new products and services to\nmaintain water supply and reduce interruptions to\nmeet changing requirements\nour customers.\n• Enhance efficiencies within the business and\nWe saw improvement in a number of areas across\nintroducing new ones\nthe business:\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- Goals Measure Target Actual Status Comment Achievements and\n22-23 2023 opportunities\nEngage with Enterprise 46% 42% – Sydney Water ranks • Delivered core customer\ncustomers and advocacy 4th on Enterprise services and customer and\nstakeholders (willingness for Advocacy (as stakeholder engagement\nto inform our customers benchmarked against\n• Undertook Our Water,\nSydney Water and partners similar service\nOur Voice customer\ndecisions and to speak providers), behind\nengagement framework and\nmake it easier favourably the day-to-day bank\nCustomer and Community\nto do business about category, Australia\nReference Group\nwith us Sydney Water) Post and the mobile\nphone service • Delivered Purified Recycled\nprovider category.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- GOALS MEASURES TARGET 23–24 ACTUAL 23–24 STATUS COMMENT\nSuccessful and innovative business\nEnsure Sydney EBITDA $1,707 m $1,780 m ✓ Improving\nWater is a successful\nand commercially Return on invested 5.5% 5.9% ✓ Improving\nfocused business capital (core)\nContribute to the state’s Innovation 6.4 6.4 ✓ Stable\neconomic recovery effectiveness index\nthrough the investment\nin and delivery of our\ncapital infrastructure\nprogram and embed\ninnovative ways\nof working\nAchievements and opportunities\nOPERATING LICENCE AUDIT 2023 FOCUSED MAINTENANCE AND\nRENEWAL EFFORTS\nThe audit acknowledged the ongoing enhancements\naligned with our Service Excellence Roadmap, We have initiated targeted rolling 12-week sprints\nhighlighting the significant progress in maintenance to enhance maintenance and renewal processes,\nmanagement improvements. while also addressing operational risks.\n  Source: `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)`\n- GOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nAccountable, agile and innovative culture\nEmbrace Achieved\nSafety – TRIFR (combined) ≤5 4.8 ✓\nownership and target\naccountability\nAchieved\nEmployee Experience Index ≥75% 76% ✓\ntarget\nFoster agility and Exceeded\nDiversity and Equity Index ≥75% 92% ✓\nadaptability target\nAchievements and opportunities\nIMPROVEMENTS TO ENTERPRISE INNOVATION, RESEARCH AND\nSERVICE MANAGEMENT DEPLOYMENT PLAN\nSydney Water delivered key milestones in We accelerated our innovation agenda by delivering\nits digital transformation program by signing a series of strategic and tactical research and\ncontracts with an implementation partner innovation (R&I) projects focused on asset\nand a licensing provider for a new strategic management, leak detection and environmental\norganisational platform.\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- Progress has been made on the delivery of the Innovation, Research and\nDeployment Plan with key achievements:\n• Improved innovative culture through increased • Delivered the award-winning Sydney Water\nbusiness wide engagement and communication Innovation Festival 2021.\naround problem solving and opportunity • Developed and implemented our updated\nscanning for innovation, along with engagement Innovation Effectiveness Index score to measure\ninto leadership forums and lunch & learns. our progress.\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- 70 78 82\nMaking the most of Pride in water Safety is everyone’s\nevery drop responsibility\nSydney Water was the Official\nOur customers are using Water Partner for WorldPride, Our people and partners\nwhat we have better; our with a progress pride flag mural submitted brilliant ideas to\nwater conservation program adorning the Woollahra Reservoir help target key safety risks\ndelivered 1485 ML of water and our rainbow-branded in the 2023 Safety Month\nsavings through established drinking water stations Improvement Competition.\nand pilot projects. providing hydration at events\nacross Sydney.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- The Centre highlights the safety of this\nproven technology and demonstrates the range of environmental and\ncost benefits of using PRW to supplement our drinking water supply.\n✓ Completed 2024 deliverable and ongoing → In progress towards later delivery and/or a revised timeframe\n32 Sydney Water Annual Report 2023–24\n  Source: `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)`\n- [Page 25]\nThe 527.5 billion litres of clean drinking water we In 2022–2023 we’ve continued to deliver great\nproduce every year could fill Sydney Harbour. customer outcomes as part of our Enterprise\nWe safely deliver this high-quality water to 5.3 million Plan, with key achievements aligned to our\npeople every day across Greater Sydney, including strategy including:\nthe Blue Mountains and the Illawarra.\n• delivery of key water quality projects,\nOur Strategy is our blueprint for continuing this vital including Water Filtration Plant upgrades,\nservice, as well as delivering even more for our providing better resilience to raw water\ncustomers and their communities in response to a conditions caused by floods and extensive\nchanging world. rainfall events\nImportantly, Sydney Water is taking a lead on • delivery of our Purified Recycled Water\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- [Page 62]\n3 C U S T O mE R S , Op E R A T I O N S A N d p E R f O R m A N C E\nAchievements and opportunities\nWATER QUALITY PRIORITIES WATER LEAKAGE\nWe made significant strides with the program At the end of the third quarter of 2023–24, water\nof work for 2023–24, with most projects either leakage was estimated at 131.4 ML per day\ncompleted or well underway.\n  Source: `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)`\n- 2025 2024\n$’000 $’000\nResilient and reliable water supply 31,728 16,900\nEnergy efficiency\nCogeneration 3,124 22,515\nOther energy efficiency projects 2,865 2,583\n5,989 25,098\nThe work in progress asset for cogeneration decreased year on year as construction of the cogeneration facility at Malabar was\ncompleted and commissioned.\n(b) Future impact from climate change\nThe change in climate is expected to bring about an increase to both the frequency and severity of natural hazards that the\nCorporation’s infrastructure is exposed to.\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- [Page 50]\nTrevor Dr Marlene Dr Abby Greg\nBourne Kanga AM Bloom Couttas\nBSc (Mech Eng), MBA, FAICD BTech, MSc, PhD, Hon BA (High Hons), MPH, BComm, FCA, MAICD\nFIEAust, Hon FIChemE FTSE, PhD, FAICD, Adjunct\nFAICD Professor University of\nSydney and University of\nTechnology Sydney\nNon-executive Director Non-executive Director Non-executive Director Non-executive Director\nDirector: 10 February 2014 to present Director: 10 February 2014 to present Director: 1 January 2013 to present Director: 17 November 2016 to present\nChairman of the Safety and Wellbeing Chair of the Planning and Infrastructure Member of the Audit and Risk, Planning and Chairman of the Audit and Risk Committee\nCommittee Committee Infrastructure, Nominations, and People,\nMember of the Safety and Wellbeing,\nCulture and Remuneration committees\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- [Page 51]\nCameron Craig Roy Grant King Richard\nRobertson Fisher AM\nMSc, MBA, FAICD BE (Civil), MMtg, FAICD,\nProfessor University of New\nMEc, FIAA, GAICD South Wales MEc, LLB, MAICD\nNon-executive Director Non-executive Director Non-executive Director Non-executive Director\nDirector: 21 December 2017 to present Director: 1 January 2019 to current Director: 9 June 2021 to present Director: 1 January 2012 to 30 June 2021\nMember of the Audit and Risk, Member of the Planning and Member of the Audit and Risk, Planning Member of the Audit and Risk,\nPlanning and Infrastructure, Infrastructure, Safety and Wellbeing, and Infrastructure, Safety and Wellbeing, Planning and Infrastructure,\nNominations, and People, Culture and Nominations, and People, Culture and Nominations, and People, Culture and Nominations, and People, Culture and\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- The program aims to reduce and,\n• Continuously improving potential responses and\nwhere possible, prevent overflow incidents\noutcomes as new data becomes available\nin wet and dry weather, both of which can\nseriously challenge our networks.\n• Potential risks to the environment in which the\noverflow could occur\nIn response to dry weather overflows, we\naccelerated a number of key activities including:\n• Emergency relief\n• Inspection of nearly 22,000\n• Flow paths and the extent of potential impact\nmaintenance holes in 10 priority\nfrom an overflow point\nsystems, across 114 Sewer Catchment\nAsset Management Plans • Cumulative impacts.\n• Root detection and removal across more than Waterway Health\n900km of wastewater pipelines, up four-fold\nimprovement project\nfrom previous years\n• CCTV inspections of approximately 645 km\nOver the year, we have naturalised even more of\nof wastewater pipelines\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- Sydney Water’s business performance was Through robust risk management we continue\nstrong over 2021-22 despite heavy rains and to identify and assess opportunities to invest in\nfloods, as well as another year of COVID-19 and innovative solutions that will enable us to prepare\nrelated challenges. for the future in a number of ways:\nWe delivered a $1.2 billion capital program as we • Build a future ready workforce\nrenewed ageing wastewater mains, renewed or\n• Respond to climate change impacts\nrehabilitated reticulation mains to help prevent\noverflows and renewed some critical water mains to\n• Improve or develop new products and services to\nmaintain water supply and reduce interruptions to\nmeet changing requirements\nour customers.\n• Enhance efficiencies within the business and\nWe saw improvement in a number of areas across\nintroducing new ones\nthe business:\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- [Page 90]\n0 5 C O R P O R A T E G O V E R N A N C E\nDr Marlene Greg\nKanga AO Couttas\nBTech, MSc, PhD, BComm, FCA, MAICD\nHon FIEAust,\nHon FIChemE FTSE,\nFAICD\nNon-executive Director Non-executive Director\nManaging Director: Director:\n10 February 2014 to present 17 November 2016 to present\nChair of the Planning and Infrastructure Committee Chair of the Audit and Risk Committee\nMember of the Economic Regulation, Member of the Safety and Wellbeing, Economic\nNominations, Safety and Wellbeing, and Regulation, Nominations*, and People, Culture\nPeople, Culture and Remuneration Committees and Remuneration Committees\nSKILLS AND EXPERIENCE SKILLS AND EXPERIENCE\nMarlene is an experienced business leader and Greg brings to the Board significant finance and\nNon-executive Director.\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- [Page 92]\n0 5 C O R P O R A T E G O V E R N A N C E\nAssociate Professor\nKate Susan\nDryden Petterson\nBAS, LLB (First Class Hons), BE (Environmental) (Hons),\nMAICD PhD, MAICD\nNon-executive Director Non-executive Director\nManaging Director: Director:\n29 November 2021 to present 15 February 2022 to present\nMember of the Audit and Risk, Planning and Member of the Audit and Risk, Planning\nInfrastructure, Economic Regulation, and and Infrastructure and People,\nPeople, Culture and Remuneration Committees* Culture and Remuneration Committees*\nSKILLS AND EXPERIENCE SKILLS AND EXPERIENCE\nKate is an experienced company executive and Susan brings to the Board important expertise\nlawyer, with deep expertise in environmental law in environmental protection and public health\nand the environmental services industry across specifically related to water quality and sanitation.\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- [Page 93]\nDirector retirements during the\nreporting period\nBruce Dr Abby\nMorgan Bloom\nBComm, FCA, FAICD, BA (High Hons), MPH, PhD, FAICD,\nAdjunct Professor Adjunct Professor University\nUniversity of New of Sydney and University of\nSouth Wales Technology Sydney\nFormer Chair Former Non-executive Director\nChair: Director:\n1 October 2013 to 30 September 2021 1 January 2013 to 31 December 2021\nDirector: Member of the Audit and Risk, Planning and\n1 January 2012 to 30 September 2013 Infrastructure, Nominations, and People,\nCulture and Remuneration Committees*\nChair of the Nominations and People,\nCulture and Remuneration Committees*\nSKILLS AND EXPERIENCE\nSKILLS AND EXPERIENCE Abby is an experienced company director and\nformer senior executive and corporate adviser\nBruce has extensive business experience as a\nin health care, insurance, utilities, water and\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- T A B L E 1 3 : D I R E C T O R S ’ M E E T I N G S , 2 0 2 1 - 2 2\nDirectors Meeting Board Audit Planning and Safety and Nominations People, Economic\nand Risk Infrastructure Wellbeing Committee Culture and Regulation\nCommittee Committee Committee Remuneration Committee\nCommittee\nNumber 12 5 4 4 2 2 5\nHeld\nB Morgan22 (C) 4 1 1 1 0 (C) 1 (C) 1\nG King23 12 4 4 4 (C) 1 2 5\n(8 as (C)) (1 as (C)) (2 as (C))\nT Bourne 12 5 4 (C) 4 2 2 0\n(1 as (C))\nM Kanga 12 3 (C) 4 4 2 1 5\nC Robertson 12 5 4 3 1 2 5\n(2 as (C))\nG Couttas 12 (C) 5 4 4 1 2 4\nA Bloom24 6 3 2 2 1 1 0\nC Roy 12 5 4 4 1 2 0\nK Dryden25 6 2 2 2 0 1 3\nS Petterson26 4 1 1 2 0 1 2\nR Cheroux 12 5 4 4 2 2 5\nNotes: The above table reflects meetings attended by all Directors as members or observers.\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- [Page 97]\nT A B L E 1 4 : O R G A N I S A T I O N 2 0 2 1 - 2 2\nGovernance and Assurance • Internal Audit\nGeneral Manager and Corporate • Management Systems\nSecretary: Denisha Anbu • Risk and Compliance\nBA, LLB (Hons 1), LLM, GAICD, FGIA • Water Quality\n• Wastewater and Environment\n• Legal, Claims and Secretariat\n• Resilience and Climate Change Adaptation\n• Protective Security\nFinance and Business Performance • Business Connect\nGeneral Manager: Jamie Hollamby • Procurement\nCA, GAICD • Finance\n• Supply Chain\n• Business Performance\n• Investment Governance\nBusiness Development • Innovation and Product Development\nGeneral Manager: Chris Gould • Business Partnership Development\nLLB/BCom • City, Growth and Development\n• Western Sydney Development\nDigital Business • Data and Analytics\nGeneral Manager: Dominic Hatfield • Digital Portfolio and Project Management\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- The 2023–24 forecasted upcoming\ndry period will assist favourably in reducing\n• Asset-class performance has remained mostly\nwet weather-related non-compliances but\nstable or improved compared to last year.\nis requiring an active change in focus to\n• Investment in and effective delivery of manage associated challenges such as\nmaintenance and renewals is being increasingly leaks and breaks, and dry weather overflows.\npinpointed at a granular asset level to deliver This is being factored into the maintenance\nmore effective performance outcomes within budgeting process.\nbudget forecasts.\n• Sustained improvement in underlying\n• Water system capacity and compliance meet asset-management practices and system\nrequirements, but treatment capability remains through Service Excellence provides a\nnegatively impacted by raw water quality. sound base for forecast improvement in\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- [Page 110]\n4 m A N A g E m E N T A N d A C C O U N T Ab I l I T y\nGreg Couttas Cameron Robertson\nNon-executive Director Non-executive Director\nBComm, FCA, MAICD MEc, FIAA, FAICD\nDirector: 17 November 2016 to current Director: 21 December 2017 to current\nChair of the Audit and Risk Committee Chair of the Economic Regulation Committee\nMember of the Safety, Culture and Remuneration, Member of the Audit and Risk, Planning and Infrastructure\nEconomic Regulation and Nominations* Committees and Nominations* Committees\nSKILLS AND EXPERIENCE SKILLS AND EXPERIENCE\nGreg brings to the Board significant finance and Cameron’s executive career included roles in\nrisk management expertise, having served as investment banking, asset management, asset\na senior audit partner at Deloitte for 28 years development, social services and not-for-profit\nuntil his retirement in November 2016.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- Directors’ meetings, 2022–23\nDirectors Meeting Board Audit Economic Nominations Planning and Safety,\nand Risk Regulation Committee Infrastructure Culture and\nCommittee Committee Committee Remuneration\nCommittee\nNumber 10 4 5 2 4 4\nHeld\nG King 10 (C) 4 5 2 (C) 4 4\nR Cheroux 10 4 5 2 4 4\nG Couttas 10 4 (C) 5 1* 0 4\nC Robertson 10 4 5 (C) 1* 4 0\nC Roy 10 1* 2* 0 4 (2 (C)) 4\nK Dryden 10 4 5 0 1* 2* (C)\nS Petterson 10 0 0 0 4 4\nA Fisher# 7 0 0 0 2* 2*\nM O’Kane## 3 0 0 1* 0 0\nT Bourne### 4 0 0 1* 2* 2* (C)\nM Kanga### 4 0 3* 1* 2* (C) 0\nNotes: The above table reflects meetings attended by Directors as members or in an ex-officio capacity, it does not include\nattendance as observers.\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- GOALS MEASURES TARGET 23–24 ACTUAL 23–24 STATUS COMMENT\nSuccessful and innovative business\nEnsure Sydney EBITDA $1,707 m $1,780 m ✓ Improving\nWater is a successful\nand commercially Return on invested 5.5% 5.9% ✓ Improving\nfocused business capital (core)\nContribute to the state’s Innovation 6.4 6.4 ✓ Stable\neconomic recovery effectiveness index\nthrough the investment\nin and delivery of our\ncapital infrastructure\nprogram and embed\ninnovative ways\nof working\nAchievements and opportunities\nOPERATING LICENCE AUDIT 2023 FOCUSED MAINTENANCE AND\nRENEWAL EFFORTS\nThe audit acknowledged the ongoing enhancements\naligned with our Service Excellence Roadmap, We have initiated targeted rolling 12-week sprints\nhighlighting the significant progress in maintenance to enhance maintenance and renewal processes,\nmanagement improvements. while also addressing operational risks.\n  Source: `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)`\n- Directors’ meetings, 2023–24\ngniK\nxuorehC sattuoC\nyoR\nnedyrD\nnosretteP\nrehsiF\n#nostreboR\n##enaK’O\n4 m A N A g E m E N T A N d A C C O U N T Ab I l I T y\nBoard\n10 (C) 10 10 10 10 10 10 5* 3*\nNumber of meetings held: 10\nAudit and Risk Committee\n4 4 4 (C) 2* 4 0 0 2* 1*\nNumber of meetings held: 4\n5\nEconomic Regulation Committee\n(2 as 5 4 5 5 0 0 3* (C) 0\nNumber of meetings held: 5\n(C))\nNominations Committee\n1 (C) 1 1 0 0 0 0 0 1*\nNumber of meetings held: 1\nPlanning and\nInfrastructure Committee 5 5 0 5 (C) 2* 5 5 2* 0\nNumber of meetings held: 5\nSafety, Culture and\nRemuneration Committee 4 4 4 4 4 (C) 4 4 0 0\nNumber of meetings held: 4\nNotes: The above table reflects meetings attended by Directors as members or in an ex-officio capacity; it does not include\nattendance as observers.\n  Source: `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)`\n\n## Corporate Values and Operating Culture\n\n- [Page 108]\n0 6 F I N A N C I A L P E R F O R M A N C E\nConsultant engagements\nT A B L E 2 1 : P A Y M E N T S T O C O N S U L T A N T S F O R E N G A G E M E N T S V A L U E D A T\nO V E R $ 5 0 , 0 0 0 , 2 0 2 1 - 2 2 3 2\nVendor name Contract description Category Amount ($)\nAECOM Australia Pty Ltd Aboriginal cultural heritage and Management Services $53,987.50\nheritage assessments\nAtlas Engineering Group Subject matter experts to Management Services $59,499.20\nassist with project review\n– Engineering Technical\nServices standard management\nreview program\nAURECON Australia Pty Ltd Sydney Water economic Management Services $64,969.78\nmodelling\nBowery Consulting Pty Ltd Options analysis for various Management Services $256,023.75\nprojects\nKelleher Nightingale Consulting Aboriginal cultural heritage Management Services $100,801.00\nimpact assessments\n  Source: `annual-reports/2021-22.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf)`\n- [Page 27]\nStrategic outcomes Goals Measures Target 22-23 Actual 2023 Status Trend\nThriving, liveable Creating Biosolids beneficially 100% 100% ✓ Stable\nand sustainable value for our reused\ncities customers and\nVolume of recycled 42 GL 41.2 GL Improving\ncommunities –\nwater supplied\nby embracing\ncircular economy Net Zero Carbon ≤350,000+/- 353,400 TBC Trend TBC\npractices in our (Total net greenhouse 5% variation (2021–22) – 2022–23\ncore business gas emissions results not\nScope 1 and yet validated\nScope 2 emissions) through the\nNational\nGreenhouse\nand Energy\nReporting\naudit\nHigh performance Transform our Total recordable ≤5 5 ✓ Improving\nculture culture to enable injury frequency rate\nour Strategy (TRIFR) including\nemployees and\ncontractors\nBehaviour index 74% 77% ✓ Improving\nDiversity index 74% 80% ✓ Improving\n(% workforce\nrepresents the\ncommunity served)\n  Source: `annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)`\n- [Page 27]\nGOALS MEASURES TARGET 23–24 ACTUAL 23–24 STATUS COMMENT\nThriving, liveable and sustainable cities\nCreate value for Biosolids beneficially 100% 100% ✓ Stable\nour customers and reused\ncommunities by\nembracing circular Volume of recycled 42 GL 40.1 GL ✓ Stable\neconomy practices in water supplied\nour core business\nNet zero carbon ≤ 350,000 +/− 347,589 ✓ Improving\n(total net greenhouse gas 5% variation Performance\nemissions Scope 1 and\nScope 2 emissions)\nHigh performance culture\nTransform our culture to Total Recordable Injury ≤ 5 5.6 – Declining\nenable our Strategy Frequency Rate (TRIFR), performance\nincluding employees\nand contractors\nBehaviour index 74% 74% ✓ Stable\nDiversity index 75% 77% ✓ Improving\n(% workforce represents Performance\nthe community served)\nEnhance the user Digitisation index 31.8 29.6 ✓ Stable\nexperience, capability\nand security of digital\n  Source: `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)`\n- GOALS MEASURES TARGET 23–24 ACTUAL 23–24 STATUS COMMENT\nThriving, liveable and sustainable cities\nDeliver safe, affordable, Water quality – All systems All systems ✓ Stable\nreliable and high-quality Compliance with Australian compliant compliant\nwater and wastewater guidelines for drinking\nservices and manage water and recycled water\nour assets effectively products standards\nand efficiently\nWater conservation – 108 (+/− 16) 131.4 ML/d* Declining\nSystem water leakage ML/d performance\nWater service – Number < 43,069 37,312 ✓ Stable\nof properties affected (upper limit\nby unplanned service for Operating\ninterruptions (> 5hrs) Licence)\nWastewater collection – < 15,139 3,722 ✓ Improving\nNumber of properties (upper limit Performance\nexperiencing an for Operating\nuncontrolled sewage Licence)\noverflow in dry weather\nWastewater transport – < 460 in year 1,053 Declining\n  Source: `annual-reports/2023-24.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf)`\n- [Page 23]\nGOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nAccountable, agile and innovative culture\nEmbrace Achieved\nSafety – TRIFR (combined) ≤5 4.8 ✓\nownership and target\naccountability\nAchieved\nEmployee Experience Index ≥75% 76% ✓\ntarget\nFoster agility and Exceeded\nDiversity and Equity Index ≥75% 92% ✓\nadaptability target\nSuccessful and sustainable business\nDemonstrating value for money Exceeded\nEfficient and ≥4.9% 5.0% ✓\nto our customers (ROIC*) target\nfinancially\nsustainable Exceeded\nbusiness EBITDA† ≥$1,899m $1,961m ✓ target\nTrusted and\nDelivering infrastructure when it\nvalued by ≥90% 67% Improving\nis required (OMD‡)\ncommunity\nValue-driven\nDigitalisation index ≥38 <34.7 Improving\ndigitalisation\n* Return on invested capital\n† Earnings before interest, taxes, depreciation and amortisation\n‡ Overall Measure of Delivery\n23\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- GOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nAccountable, agile and innovative culture\nEmbrace Achieved\nSafety – TRIFR (combined) ≤5 4.8 ✓\nownership and target\naccountability\nAchieved\nEmployee Experience Index ≥75% 76% ✓\ntarget\nFoster agility and Exceeded\nDiversity and Equity Index ≥75% 92% ✓\nadaptability target\nAchievements and opportunities\nIMPROVEMENTS TO ENTERPRISE INNOVATION, RESEARCH AND\nSERVICE MANAGEMENT DEPLOYMENT PLAN\nSydney Water delivered key milestones in We accelerated our innovation agenda by delivering\nits digital transformation program by signing a series of strategic and tactical research and\ncontracts with an implementation partner innovation (R&I) projects focused on asset\nand a licensing provider for a new strategic management, leak detection and environmental\norganisational platform.\n  Source: `annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)`\n- The PRRG includes the NSW\nMember for Parramatta and senior representatives from the NSW Department of Planning,\nIndustry and Environment, the NSW Environment Protection Authority, NSW Health, Transport\nfor NSW, Aboriginal Affairs and the Greater Sydney Commission\nSIGNIFICANT HIGHLIGHTS OF 2020–21 INCLUDE:\nGlobal Water Awards NSW Australian Water Awards Western Sydney The launch of our report, Our customer sentiment Greater Sydney\n2021 Wastewater 2021 Research and Development Leadership Dialogue Urban Typologies and scores, as measured by Commission 2021,\nManagement Project Excellence Award: Sydney 2020 Project of the Stormwater Management, Customer Satisfaction, Greater Sydney Planning\nof the Year: Refresh Water’s role in COVID-19 detection Year: Sustainability helped achieve a cool, Trust and Reputation, led Awards: The Johnstons\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n- [pages 6,7]\nion project\nenvironmental Wastewater Epidemiology for NSW: Water Recycling Sydney Parkland, which service providers as well as in collaboration with our\nimprovement program New laboratory for SARS-CoV-2 Plant upgrade received a Commendation water utilities in Melbourne engineering partner, won this\ndetection in wastewater under the from the Planning Institute award for its focus on place\nWater Research Australia (WRA) of Australia (NSW) in the and its engagement with local\nColoSSoS (Collaboration on Sewage Australian Urban Design community and councils\nSurveillance of SARS-CoV-2) Project] Awards 2020\n8 Sydney Water Annual Report 2020–21 9\n  Source: `annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2020-21.pdf` - annual-reports - https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf\n- `annual-reports/2021-22.pdf` - annual-reports - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf\n- `annual-reports/2022-23.pdf` - annual-reports - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf\n- `strategies/one-strategy-to-deliver-our-vision.pdf` - strategies - https://www.sydneywater.com.au/content/dam/sydneywater/documents/one-strategy-to-deliver-our-vision.pdf\n- `strategies/reconciliation-action-plan.pdf` - strategies - https://www.sydneywater.com.au/content/dam/sydneywater/documents/reconciliation-action-plan.pdf\n- `strategies/sewage-treatment-system-impact-mp-data-report-appendices-b-h.pdf` - strategies - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sewage-treatment-system-impact-mp-data-report-appendices-b-h.pdf\n- `pages/about.html` - pages - https://www.sydneywater.com.au/accounts-billing/my-account/about-my-account.html\n- `pages/annual-reports-index.html` - pages - https://www.sydneywater.com.au/about-us/our-publications/annual-report.html\n- `pages/annual-reports-index__00.html` - pages - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf\n- `pages/annual-reports-index__01.html` - pages - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf\n- `pages/annual-reports-index__02.html` - pages - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf\n- `pages/annual-reports-index__03.html` - pages - https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf\n- `pages/annual-reports-index__04.html` - pages - https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf\n- `pages/contact.html` - pages - https://www.sydneywater.com.au/contact-us.html\n- `pages/homepage.html` - pages - https://www.sydneywater.com.au/\n- `pages/leadership.html` - pages - https://www.sydneywater.com.au/about-us/our-people/who-we-are.html\n- `pages/priorities-index.html` - pages - https://www.sydneywater.com.au/about-us/our-organisation/what-we-do.html\n- `pages/priorities-index__06.html` - pages - https://www.sydneywater.com.au/plumbing-building-developing/building/building-plan-approvals.html\n- `pages/priorities-index__07.html` - pages - https://www.sydneywater.com.au/plumbing-building-developing/developing/growth-servicing-plan.html\n- `pages/priorities-index__08.html` - pages - https://www.sydneywater.com.au/about-us/our-organisation/long-term-capital-and-operational-plan.html\n- `pages/publications-index.html` - pages - https://www.sydneywater.com.au/about-us/our-publications/reports-publications.html\n- `pages/strategies-index.html` - pages - https://www.sydneywater.com.au/about-us/our-organisation/greater-sydney-water-strategy.html\n- `pages/strategies-index__05.html` - pages - https://www.sydneywater.com.au/about-us/our-organisation/greater-sydney-water-strategy.html\n- `pages/structure.html` - pages - https://www.sydneywater.com.au/about-us/our-organisation/who-we-sponsor.html\n- `other-pdfs/annual-dams-safety-report-summary.pdf` - other-pdfs - https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-dams-safety-report-summary.pdf\n- `other-pdfs/customer-contract.pdf` - other-pdfs - https://www.sydneywater.com.au/content/dam/sydneywater/documents/customer-contract.pdf\n- `other-pdfs/direct-debit-request-service-agreement.pdf` - other-pdfs - https://www.sydneywater.com.au/content/dam/sydneywater/documents/direct-debit-request-service-agreement.pdf\n- `other-pdfs/my-account-terms-conditions.pdf` - other-pdfs - https://www.sydneywater.com.au/content/dam/sydneywater/documents/my-account-terms-conditions.pdf\n- `other-pdfs/operating-licence.pdf` - other-pdfs - https://www.sydneywater.com.au/content/dam/sydneywater/documents/operating-licence.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Sydney Water - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:30:06.019564+00:00\n**Entity ID**: S-NSW-068\n**Jurisdiction**: NSW\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 31\n- Unique legislation references found: 108\n\n| Type | Count |\n|---|---:|\n| Act | 94 |\n| Order | 2 |\n| Regulation | 12 |\n\n## Legislation References\n\n### Sydney Water Act 1994\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 33\n**Register search**: https://legislation.nsw.gov.au/search?query=Sydney+Water+Act+1994\n\n**Sources**:\n- `pages/leadership.html`\n- `pages/publications-index.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/customer-contract.pages.jsonl`\n- `other-pdfs/operating-licence.pages.jsonl`\n\n**Evidence contexts**:\n- and beaches.\nWe're a statutory State Owned Corporation, wholly owned by the NSW Government.\nOur Portfolio Minister is the Hon. Rose Jackson MLC, Minister for Water. Our shareholder ministers are the Treasurer and the Minister for Finance.\nWe operate under the\nSydney Water Act 1994\nand have 3 equal principal objectives:\nto protect public health\nto protect the environment\nto be a successful business.\nOur area of operations (click to enlarge)\nOur customers\nWe consider our customers to be every person and business that comes into contact w\n  Source: `pages/leadership.html`\n- our water resource recovery facilities, water filtration plants and St Marys Advanced Water Treatment Plant, and air pollution reports.\nAnnual environmental performance report 2023–24\nAnalyses our performance against our Special Objectives, as required by the\nSydney Water Act 1994\nand our environmental performance indicators.\nEcological and carbon footprints overview\nSummarises the ecological footprint (EF) and carbon footprint results for the past 3 financial years for Sydney Water, creating a consistent time-series measurement of ove\n  Source: `pages/publications-index.html`\n- rate.\nStatement of Corporate Intent\nOutlines how we will fulfil our commitment to our corporate objectives and the expectations of the NSW Government.\nStatement of Expectations\nHelps\nus ensure our strategic direction aligns with the Government's expectations.\nSydney Water Act 1994\nEstablishes us as a state-owned corporation and outlines the regulatory framework under which we operate.\nSydney Water Regulation 2017\nEmpowers us to regulate controlled areas, certain aspects of plumbing and drainage, water restrictions, and damage to our pr\n  Source: `pages/publications-index.html`\n- payment plan if they have already received Pensioner concessions Exempt Properties Scheme\nincreased number of calls from people seeking PAS credits in the previous 12 months.\nfinancial assistance with their water bills The NSW Government funds concessions to The Sydney Water Act 1994 (NSW) states that\n• PlumbAssist®\nduring the COVID-19 pandemic. Additionally, eligible recipients to help ensure all customers certain types of properties are exempt from paying\nSydney Water undertook a pro-active outbound This program is a subsidised service\n  Source: `annual-reports/2020-21.pages.jsonl`\n- f interest, involving lack of good faith or wilful breach\nincluding a disclosure requirement. The of duty.\n• deliver the outcomes our shareholders expect\nCorporate Secretary maintains a Register of\n• support our people and business operations In line with the Sydney Water Act 1994 (NSW), Disclosures, which is reviewed annually, and\nBoard of Directors\nthe State-Owned Corporations Act 1989 (NSW) Directors are invited to declare any conflicts\n• set the framework for sound ethical, financial\nand the Constitution of Sydney Water, the of int\n  Source: `annual-reports/2020-21.pages.jsonl`\n\n### Government Sector Finance Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 22\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Sector+Finance+Act+2018\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- tion through the maintenance of extensive short-term and long-term cash Service concession financial liabilities 12 3.80 3.80 608,069 631,113\nflow forecasting models, and through the availability of borrowing facilities approved by the NSW Treasurer under the Government\nSector Finance Act 2018 (GSF Act). 11,822,372 10,843,411\nThe objective is to maintain a balance of funding and flexibility in ensuring cash is available each day to meet the Corporation’s financial\nSensitivity analysis\nobligations, whilst maintaining a daily bank balance with minimu\n  Source: `annual-reports/2020-21.pages.jsonl`\n- sh flows, as represented by its transactions for the year ended on that date;\n(ii) comply with applicable Australian Accounting Standards (including Australian Accounting Interpretations) and other\nmandatory and statutory reporting requirements, including the Government Sector Finance Act 2018 and the INDEPENDENT AUDITOR’S REPORT\nTo Members of the New South Wales Parliament\nassociated requirements of the Government Sector Finance Regulation 2018.\nSydney Water Corporation\n(b) there are reasonable grounds to believe that the Corporation will be able\n  Source: `annual-reports/2020-21.pages.jsonl`\n- rliament\nincome for the year ended 30 June 2021, the Statement of financial position as at 30 June 2021, the\nSOtpatienmioennt o f changes in equity and the Statement of cash flows, for the year then ended, notes\nSigned in accordance with section 7.6(4) of the Government Sector Finance Act 2018 and in accordance with a resolution of the comprising a summary of significant accounting policies, and other explanatory information.\nDirectors: I have audited the accompanying financial statements of Sydney Water Corporation (the Corporation),\nIwnh micyh oc\n  Source: `annual-reports/2020-21.pages.jsonl`\n- v\nn\ne\ns\nb\nh\ne\no\ne\nu\nn\nld\np\nb\nre\ne\np\nr\na\ne\nr\na\ne\nd\nd\ni\ni\nn\nn\nc\na\no\nc\nn\nc\nj\no\nu\nr\nn\nd\nc\na\nt\nn\nio\nc\nn\ne\nw\nw\ni\ni\nt\nt\nh\nh\nt\nA\nhe\nu s\nr\nt\ne\nra\nst\nli a\no\nn\nf t\nA\nhi\nc\ns\nc\nr\no\ne\nu\np\nn\no\nti\nr\nn\nt.\ng Standards and the applicable\nfinancial reporting requirements of the Government Sector Finance Act 2018 (GSF Act) and the\nGovernment Sector Finance Regulation 2018 (GSF Regulation)\nDate: 20 August 2021 B• asisp rfeosre nOt pfaiinrlyio thne Corporation's financial position, financial performance and cash flows.\nI conducted my audit in accordance with Australian\n  Source: `annual-reports/2020-21.pages.jsonl`\n- er factors 12-14, 85-88, 109, 112-115\nSection 7(1)(a)(i) The financial report prepared in accordance with 124-185 Schedule 1 Management and activities 8-9, 12-14, 21-31, 39-43,\nthe requirements of the Public Finance and Audit Act 1983 (now 57-58, 67-72, 81-88\nGovernment Sector Finance Act 2018 (NSW)) Schedule 1 Research and development 24, 30-31, 89-91\nSection 7(1)(a)(ii) The opinion of the auditor given in accordance with 187-190 Schedule 1 Human resources 65\nDivision 3 Part 3 of the Public Finance and Audit Act 1983 (now section\nSchedule 1 Consul\n  Source: `annual-reports/2020-21.pages.jsonl`\n\n### State Owned Corporations Act 1989\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 19\n**Register search**: https://legislation.nsw.gov.au/search?query=State+Owned+Corporations+Act+1989\n\n**Sources**:\n- `pages/publications-index.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- plumbers and drainers about safety, inspections and the plumbing code.\nProtection of the Environment Operations Act 1997\nOutlines the framework under which the EPA regulates Sydney Water. The aim of the Act is to protect, restore and enhance the environment.\nState Owned Corporations Act 1989\nOutlines the legislation under which state-owned corporations such as Sydney Water operate.\nStatement of Corporate Intent\nOutlines how we will fulfil our commitment to our corporate objectives and the expectations of the NSW Government.\nStatement of Expectati\n  Source: `pages/publications-index.html`\n- and customs year ended 30 June 2021 (Annual Report 2020–21) for presentation to Parliament.\nnurtured and continue to nurture the\nOur Annual Report 2020–21 has been prepared according to the requirements of section 24A of\nwaters, saltwater and sweetwater,\nthe State Owned Corporations Act 1989 (NSW) and the Annual Reports (Statutory Bodies) Act\nwithin Sydney Water’s operating\n1984 (NSW). The financial statements, which form part of this Annual Report, have been certified\narea, creating wellbeing for all.\nby the Auditor-General of New South Wales.\nW\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ,051\n2021 2020 2021 2020 2021 2020\n$’000 $’000 $’000 $’000 $’000 $’000\nRecognition and Measurement\nProperty, plant and equipment and intangibles - - 1,870,553 1,694,151 1,870,553 1,694,151\nThe Corporation is subject to notional taxation in accordance with the State Owned Corporations Act 1989. Notional income tax is Other assets - - 3,428 11,252 3,428 11,252\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ion 8(1)(a) Significant matters Not applicable\nPublic Interest Disclosures Act 1994 (NSW)\nRegulation 8(1)(b)(c) Privacy and Personal Information Protection Act 53\n1998 (NSW) Section 31 Reports to Parliament 198\nRegulation 8(2)(a) External production costs 199 State Owned Corporations Act 1989 (NSW)\nRegulation 8(2)(b) Internet address Back page Section 24A(3)(a) Departures from performance targets in the 112-114\nStatement of Corporate Intent\nRegulation 10 Comparison of investment performance 114\nSection 24A(3)(b) Reasons for departures from perform\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ased to submit the Annual Report of Sydney Water\nCorporation (Sydney Water) for the year ended 30 June 2022\n(Annual Report 2021-22) for presentation to Parliament.\nOur Annual Report 2021-22 has been prepared according to the\nrequirements of section 24A of the State Owned Corporations\nAct 1989 (NSW) and the Annual Reports (Statutory Bodies) Act\n1984 (NSW). The financial statements, which form part of this\nAnnual Report, have been certified by the Auditor-General of\nNew South Wales.\nYours sincerely,\nGrant King Roch Cheroux\nChair Managing Director\n\n[\n  Source: `annual-reports/2021-22.pages.jsonl`\n\n### Water Industry Competition Act 2006\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 15\n**Register search**: https://legislation.nsw.gov.au/search?query=Water+Industry+Competition+Act+2006\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/customer-contract.pages.jsonl`\n- `other-pdfs/operating-licence.pages.jsonl`\n\n**Evidence contexts**:\n- ions\nNepean\nLength of stormwater channels we control 457 km\nBellambi\nProperties with stormwater drainage available 634,530 properties\nWollongong\nIllawarra\nPort Kembla\nLake 6 Estimated population serviced by drinking water excludes dwellings serviced under the Water Industry Competition Act 2006 (NSW),\nIllawarra\nArea of operations – 12,870 km2 and includes shops on mixed development properties. Estimated population is a projection based on ABS Estimated Resident\nWater delivery system – about 3,300 km2 Shellharbour Population June 2020 preliminary, pu\n  Source: `annual-reports/2020-21.pages.jsonl`\n- scenario.\nWastewater catchment system – about 2,100 km2 7 Includes the quantity of drinking water produced from desalination.\nStormwater catchment system – about 300 km2 Bombo 8 Estimated population serviced by wastewater excludes dwellings serviced under the Water Industry Competition Act 2006 (NSW),\nand includes shops on mixed development properties. Estimated population is a projection based on ABS Estimated Resident\nRecycled water delivery system – about 80 km2\nPopulation June 2020 preliminary, published March 2021, and projections by the Centre\n  Source: `annual-reports/2020-21.pages.jsonl`\n- rainage available 640,168 properties\n* Sydney Water acquired the Bingara Gorge Recycled Water Plant from Lendlease on 28 June 2022 and assumed\noperations in early 2022-23.\n1 Estimated population serviced by drinking water excludes dwellings serviced under the Water Industry Competition\nAct 2006 (NSW) and includes shops on mixed development properties. Estimated population is a projection from the\nDepartment of Planning and Environment’s 2022 NSW Population, Housing and Implied Dwelling Projections.\n2 Includes the quantity of drinking water produced\n  Source: `annual-reports/2021-22.pages.jsonl`\n- e\nDepartment of Planning and Environment’s 2022 NSW Population, Housing and Implied Dwelling Projections.\n2 Includes the quantity of drinking water produced from desalination.\n3 Estimated population serviced by wastewater excludes dwellings serviced under the Water Industry Competition Act\n2006 (NSW) and includes shops on mixed development properties. Estimated population is a projection based on the\nDepartment of Planning and Environment’s 2022 NSW Population, Housing and Implied Dwelling Projections.\n4 The number of wastewater treatment plants is\n  Source: `annual-reports/2021-22.pages.jsonl`\n- Length of stormwater channels we control 455 km\nProperties with stormwater drainage available 644,843\n1 Includes the quantity of drinking water produced from desalination.\n2 Estimated population serviced by drinking water excludes dwellings serviced under the Water Industry Competition Act 2006\n(NSW) and includes shops on mixed development properties. Estimated population is a projection from Department of Planning and\nEnvironment’s 2022 NSW Population, Housing and Implied Dwelling Projections.\n3 Estimated population serviced by wastewater excludes\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Government Information (Public Access) Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 14\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Information+%28Public+Access%29+Act+2009\n\n**Sources**:\n- `pages/publications-index.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/customer-contract.pages.jsonl`\n- `other-pdfs/operating-licence.pages.jsonl`\n\n**Evidence contexts**:\n- t put the safety of persons, property or the environment at risk together with the Dams Safety Regulation.\nDams Safety Regulation 2019\nWe manage dams safety according to the requirements of the\nDams Safety Act 2015\nand this Regulation.\nGovernment Information (Public Access) Act 2009\nThe GIPA Act focuses on making government information readily available.\nIndependent Pricing and Regulatory Tribunal Act 1992\nOutlines the structure and functions of the tribunal that sets our prices and regulates compliance against our Operating Licence.\nMod\n  Source: `pages/publications-index.html`\n- le 1 Multicultural policies and services program 48-53\n(c) access\nSchedule 1 Agreements with Multicultural NSW Not applicable\n(d) management and structure\nSchedule 1 Work health and safety 23, 57, 59-61\n(e) summary review of operations\nGovernment Information (Public Access) Act 2009 (NSW)\n(f) legal change\nSection 125 Reports to Parliament 194-197\nSection 9A Letter of submission 3\nHeritage Act 1977 (NSW)\nAnnual Reports (Statutory Bodies) Regulation 2015\nSection 169 Heritage delegations 79\nRegulation 5 Identification of audited financial s\n  Source: `annual-reports/2020-21.pages.jsonl`\n- 7 target.\nof $4.1 million. We completed all sales in line with\naccepted NSW Government disposal standards\nInvestment\nand guidelines. Members of the public can\nrequest access to documents regarding property management\ndisposal under the Government Information\n(Public Access) Act 2009 (NSW). We benchmark our investment portfolio’s\nperformance against the NSW Treasury\nCorporation’s cash investment facility. In 2021-22,\nOperating expenditure\nwe had no financial investments, as we used\nsurplus cash to minimise debt.\nTotal operating expenses f\n  Source: `annual-reports/2021-22.pages.jsonl`\n- mber 2022\nSYDNEY\n177\nSydney Water Corporation Financial Statements for the year ended 30 June 2022 Page 62\n\n[page 178]\n07\nAppendices\n178 Sydney Water Annual Report 2021-22\n\n[page 179]\n179\n\n[page 180]\n0 7 A P P E N D I C E S\nAppendix 1: Government Information\n(Public Access) Act 2009\nIn 2021-22, applications to Sydney Water under the Government Information (Public Access) Act 2009\n(NSW) (GIPA Act) were managed by the Information Management team. A dedicated page on the Sydney\nWater website covers all reporting and publication requirements\n  Source: `annual-reports/2021-22.pages.jsonl`\n- Page 62\n\n[page 178]\n07\nAppendices\n178 Sydney Water Annual Report 2021-22\n\n[page 179]\n179\n\n[page 180]\n0 7 A P P E N D I C E S\nAppendix 1: Government Information\n(Public Access) Act 2009\nIn 2021-22, applications to Sydney Water under the Government Information (Public Access) Act 2009\n(NSW) (GIPA Act) were managed by the Information Management team. A dedicated page on the Sydney\nWater website covers all reporting and publication requirements of the GIPA Act. The webpage describes\nhow to formally apply for access to information under the G\n  Source: `annual-reports/2021-22.pages.jsonl`\n\n### Modern Slavery Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 11\n**Register search**: https://legislation.nsw.gov.au/search?query=Modern+Slavery+Act+2018\n\n**Sources**:\n- `pages/publications-index.html`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ily available.\nIndependent Pricing and Regulatory Tribunal Act 1992\nOutlines the structure and functions of the tribunal that sets our prices and regulates compliance against our Operating Licence.\nModern Slavery Statement\nAnalyses our performance against the\nModern Slavery Act 2018\n(Cth), showing how we address slavery risks in our operations and supply chains.\nOperating Licence\nAllows us to supply water, wastewater, recycled water and stormwater services and sets the requirements around these operations.\nPlumbers and drainers – NSW Fai\n  Source: `pages/publications-index.html`\n- ples, such as extracting methane\nstaff are part of a positive, ethical, inclusive and from wastewater for conversion to gas or\ncontemporary experience. extracting other nutrients from wastewater for\nagribusiness use.\n• Labour: We support the objectives of the\nModern Slavery Act 2018 (Cth), and we • Anti-corruption: We avoid all forms of corruption\ncelebrate and continue to build diversity and and proactively address corruption internally and\ninclusion within our workforce. within our supply chain.\nSydney Water continues to seek out best-\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ce offerings.\ntheir existing operations. We also engage with our\nlarger business customers on their unique needs.\n40 Sydney Water Annual Report 2021-22\n\n[page 41]\nEnsuring our operations are\nfree from modern slavery\nSydney Water supports the objectives of the Modern Slavery Act 2018 (Cth) which closely aligns with our\ncorporate values. We are strongly committed to ensuring that our operations and supply chain are free from\nmodern-day slavery practices; that as a business we do not profit from exploitation of others; and the products\nand\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ovember 2021, the Customer Service\ncyber incidents associated with Australia’s critical Legislation Amendment Act 2021 (NSW) amended\ninfrastructure assets. section 38A of the Conveyancing Act 1919 (NSW) to\nexpressly provide that for corporations, deeds may be\nModern Slavery Act 2018 (NSW)\ncreated in electronic form and electronically signed\nand attested to, as the provision had previously only\nOn 1 January 2022, the Modern Slavery Act 2018\napplied to individuals.\n(NSW) commenced. Under this Act, Sydney Water\nis required to publish on its\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ion 38A of the Conveyancing Act 1919 (NSW) to\nexpressly provide that for corporations, deeds may be\nModern Slavery Act 2018 (NSW)\ncreated in electronic form and electronically signed\nand attested to, as the provision had previously only\nOn 1 January 2022, the Modern Slavery Act 2018\napplied to individuals.\n(NSW) commenced. Under this Act, Sydney Water\nis required to publish on its website each Modern\nMajor Judicial Decisions\nSlavery Statement lodged under the federal Modern\nSlavery Act (Modern Slavery Act 2018 (Cth)) and There were no ma\n  Source: `annual-reports/2021-22.pages.jsonl`\n\n### Government Sector Audit Act 1983\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 9\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Sector+Audit+Act+1983\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- on Drought Response Daysh 0.83 0.83\nAt the completion of the audit of Sydney Water’s financial statements for the year ended\nNon-residential properties 30 June 2021, the Auditor-General provided Sydney Water with a statutory audit report as required\nunder the Government Sector Audit Act 1983 (NSW).\nFiltered water 2.35 2.35\nNo comments were made on any significant matters requiring a response from Sydney Water.\nUplift on Drought Response Daysh 0.83 0.83\nWastewater 1.20 1.20\nMandated recycled water supply services ($/kL)\nRecycled water usage charge\n  Source: `annual-reports/2020-21.pages.jsonl`\n- arch and development 24, 30-31, 89-91\nSection 7(1)(a)(ii) The opinion of the auditor given in accordance with 187-190 Schedule 1 Human resources 65\nDivision 3 Part 3 of the Public Finance and Audit Act 1983 (now section\nSchedule 1 Consultants 118\n34(4) of the Government Sector Audit Act 1983 (NSW))\nSchedule 1 Workforce diversity 22, 62-65\nSection 7(1)(a)(iia) A response from the statutory body to any issue which 123\nSchedule 1 Land disposal 114\nthe Auditor-General or an authorised person raises in a report under section\n43(2) of the Public Financ\n  Source: `annual-reports/2020-21.pages.jsonl`\n- statutory body to any issue which 123\nSchedule 1 Land disposal 114\nthe Auditor-General or an authorised person raises in a report under section\n43(2) of the Public Finance and Audit Act 1983 (now section 34(6) of the Schedule 1 Promotion – overseas travel 118\nGovernment Sector Audit Act 1983 (NSW)) as being a significant issue Schedule 1 Consumer response 44-45\nSection 7(1)(a)(iii) A detailed budget for the financial year to which the 112-115 Schedule 1 Payment of accounts Not applicable\nreport relates and an outline budget for the next financial\n  Source: `annual-reports/2020-21.pages.jsonl`\n- t 2021-22\n\n[page 115]\nAuditor-General’s statutory\naudit report\nAt the completion of the audit of Sydney Water’s financial statements for the year ended 30 June 2022, the\nAuditor-General provided Sydney Water with a statutory audit report as required under the Government\nSector Audit Act 1983 (NSW).\nNo comments were made on any significant matters requiring a response from Sydney Water.\nFor more information on our environmental,\nfinancial and social performance throughout the\nyear, please visit sydneywater.com.au/reports\n115\n\n[page 116]\n0 6 F I N\n  Source: `annual-reports/2021-22.pages.jsonl`\n- f the 116-172\nPublic Finance and Audit Act 1983 (now Government Sector Finance Act 2018 (NSW))\nSection 7(1)(a)(ii) The opinion of the auditor given in accordance with Division 3 Part 3 of 174-177\nthe Public Finance and Audit Act 1983 (now section 34(4) of the Government Sector Audit\nAct 1983 (NSW))\nSection 7(1)(a)(iia) A response from the statutory body to any issue which the Auditor- 115\nGeneral or an authorised person raises in a report under section 43(2) of the Public Finance\nand Audit Act 1983 (now section 34(6) of the Government Sector Audi\n  Source: `annual-reports/2021-22.pages.jsonl`\n\n### Income Tax Assessment Act 1936\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 9\n**Register search**: https://legislation.nsw.gov.au/search?query=Income+Tax+Assessment+Act+1936\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- Corporations Act 1989. Notional income tax is Other assets - - 3,428 11,252 3,428 11,252\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997 (as Right-of-use assets (5,453) (2,887) - - (5,453) (2,887)\namended) and is administered by the Australian Taxation Office (ATO). Employee benefits (246,759) (270,190) - - (246,759) (270,190)\nThe income tax expense for t\n  Source: `annual-reports/2020-21.pages.jsonl`\n- axation in accordance with the State Owned Corporations Act 1989. Notional income tax is\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997 (as\namended) and is administered by the Australian Taxation Office (ATO). The income tax expense for the year is the tax payable on the\ncurrent year’s taxable income based on the applicable income tax rate adjusted by ch\n  Source: `annual-reports/2021-22.pages.jsonl`\n- Court made a\njudgement on what value to assign to assets received free of charge in terms of determining assessable income for the taxpayer. The\nFull Federal Court held that the arm’s length value of the assets received free of charge under section 21A of the Income Tax\nAssessment Act 1936 was limited to the rebate amount paid to the electricity distribution taxpayer by the customer. The arm’s length\nvalue excluded the estimated cost of construction undertaken by the customer and provided free of charge to the taxpayer. The effect\nwas to exclud\n  Source: `annual-reports/2021-22.pages.jsonl`\n- axation in accordance with the State Owned Corporations Act 1989. Notional income tax is\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997 (as\namended) and is administered by the Australian Taxation Office (ATO). The income tax expense for the year is the tax payable on the\ncurrent year’s taxable income based on the applicable income tax rate adjusted by ch\n  Source: `annual-reports/2022-23.pages.jsonl`\n- Court made a\njudgement on what value to assign to assets received free of charge in terms of determining assessable income for the taxpayer. The\nFull Federal Court held that the arm’s length value of the assets received free of charge under section 21A of the Income Tax\nAssessment Act 1936 was limited to the rebate amount paid to the electricity distribution taxpayer by the customer. The arm’s length\nvalue excluded the estimated cost of construction undertaken by the customer and provided free of charge to the taxpayer. The effect\nwas to exclud\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Independent Pricing and Regulatory Tribunal Act 1992\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 8\n**Register search**: https://legislation.nsw.gov.au/search?query=Independent+Pricing+and+Regulatory+Tribunal+Act+1992\n\n**Sources**:\n- `pages/publications-index.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/customer-contract.pages.jsonl`\n- `other-pdfs/operating-licence.pages.jsonl`\n\n**Evidence contexts**:\n- gulation.\nDams Safety Regulation 2019\nWe manage dams safety according to the requirements of the\nDams Safety Act 2015\nand this Regulation.\nGovernment Information (Public Access) Act 2009\nThe GIPA Act focuses on making government information readily available.\nIndependent Pricing and Regulatory Tribunal Act 1992\nOutlines the structure and functions of the tribunal that sets our prices and regulates compliance against our Operating Licence.\nModern Slavery Statement\nAnalyses our performance against the\nModern Slavery Act 2018\n(Cth), showing how we address slavery risks\n  Source: `pages/publications-index.html`\n- hange\nSection 125 Reports to Parliament 194-197\nSection 9A Letter of submission 3\nHeritage Act 1977 (NSW)\nAnnual Reports (Statutory Bodies) Regulation 2015\nSection 169 Heritage delegations 79\nRegulation 5 Identification of audited financial statements 124-185\nIndependent Pricing and Regulatory Tribunal Act 1992 (NSW)\nRegulation 7 Detailed budget 112-115\nSection 18 Implementation of price determinations 119-122\nRegulation 8(1)(a) Significant matters Not applicable\nPublic Interest Disclosures Act 1994 (NSW)\nRegulation 8(1)(b)(c) Privacy and Personal Information Protec\n  Source: `annual-reports/2020-21.pages.jsonl`\n- 1 Agreements with Multicultural NSW Not applicable\nSchedule 1 Work health and safety 64-65\nGovernment Information (Public Access) Act 2009 (NSW)\nSection 125 Reports to Parliament 180-183\nHeritage Act 1977 (NSW)\nSection 169 Heritage delegations None in 2021-22\nIndependent Pricing and Regulatory Tribunal Act 1992 (NSW)\nSection 18 Implementation of price determinations 110-113\nPublic Interest Disclosures Act 1994 (NSW)\nSection 31 Reports to Parliament 184\nState Owned Corporations Act 1989 (NSW)\nSection 24A(3)(a) Departures from performance targets in the Statement of C\n  Source: `annual-reports/2021-22.pages.jsonl`\n- , amortisation, impairments and loss on asset sales 521\nBorrowing costs 804\nProfit before tax 437\nIncome tax expense 131\nProfit after tax 306\nIPART pricing determinations\nHow we set our prices\nOur services are declared monopoly services under section 4 of the Independent Pricing and Regulatory\nTribunal Act 1992 (NSW). IPART sets and regulates our prices to ensure they are fair for our customers,\nwhile allowing us to cover costs and generate an adequate return on our assets.\nWe must set prices according to the IPART-determined maximum price, or IPART-determined metho\n  Source: `annual-reports/2022-23.pages.jsonl`\n- y Water.\n213\n\n[page 214]\nCompliance index\nHeading Compliance requirement Basis for, or source of, Completed Page\nrequirement reference\nOperations and Major works • TPG25-10a Yes 61-63\nperformance\nImplementation of • TPG25-10a Yes 144-148\nprice determination • Independent Pricing and\nRegulatory Tribunal Act\n1992 (NSW)\nManagement and People • TPG25-10a Yes 86\naccountability • Sydney Water Act 1994 (NSW)\nGovernment Information • Government Information (Public Yes 105-108\n(Public Access) Act 2009 Access) Act 2009 (NSW)\n(NSW) requirements\nNumbers and remuneration of • TP\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Privacy and Personal Information Protection Act 1998\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://legislation.nsw.gov.au/search?query=Privacy+and+Personal+Information+Protection+Act+1998\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/customer-contract.pages.jsonl`\n- `other-pdfs/operating-licence.pages.jsonl`\n\n**Evidence contexts**:\n- ney Water Annual Report 2021-22\n\n[page 57]\nPrivacy\nprinciples\nWe’re committed to protecting the personal information of our customers, business partners and employees,\nand the public. We treat personal information according to the applicable provisions of the Privacy and\nPersonal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002\n(NSW) as stated in clause 13.3 of our Customer Contract.\nAs outlined in our Privacy Policy, In 2021-22, we:\nSydney Water will:\n• opened 252 privacy matters, of which:\n• only collect relevant person\n  Source: `annual-reports/2021-22.pages.jsonl`\n- on 9A Letter of submission 3\nAnnual Reports (Statutory Bodies) Regulation 2015\nRegulation 5 Identification of audited financial statements 116-172\nRegulation 7 Detailed budget 102-105\nRegulation 8(1)(a) Significant matters Not applicable\nRegulation 8(1)(b)(c) Privacy and Personal Information Protection Act 1998 (NSW) 57\nRegulation 8(1)(b1) Statement on issues raised by the Anti-slavery Commissioner Not applicable\nRegulation 8(1)(b2) Modern Slavery Act 2018 (NSW) – procurement statement 41-42\nRegulation 8(2)(a) External production costs 184\nRegulation 8(2)(b) Interne\n  Source: `annual-reports/2021-22.pages.jsonl`\n- r employees remunerated at an equivalent level to\nthe PSSE bands. It was 7.2% at the end of 2022–23.\n107\n\n[page 108]\n4 m A N A g E m E N T A N d A C C O U N T Ab I l I T y\nPrivacy management\nSydney Water has taken action to comply with the requirements of the\nPrivacy and Personal Information Protection Act 1998 (NSW) (PPIP Act), as\nstate-owned corporations such as Sydney Water were required to strictly\ncomply with the PPIP Act on and from 28 November 2023.\nSydney Water has implemented a privacy • a review and refresh of Sydney Water’s privacy\nframework with the nece\n  Source: `annual-reports/2023-24.pages.jsonl`\n- d unchanged from 2023-24.\n109\n\n[page 110]\n4 m A N A g E m E N T A N d A C C O u N T Ab I l I T y\nPrivacy management\nSydney Water treats personal information and health information (known as\n‘personal information’) according to the applicable provisions of the Privacy\nand Personal Information Protection Act 1998 (NSW) (PPIP Act), the Health\nRecords and Information Privacy Act 2002 (NSW) and the notifiable data\nbreach framework of the Privacy Act 1988 (Cth).\nWe have established a privacy governance • a privacy page located on Sydney Water’s\nframework that sets out how\n  Source: `annual-reports/2024-25.pages.jsonl`\n- for the customer\nto pay charges to us in advance, in arrears or by instalments.\npayment difficulty means situations where a customer is willing but unable to pay some or\nall of their bill by the due date.\npersonal information has the same meaning as under the Privacy and Personal\nInformation Protection Act 1998 (NSW).\nplanned interruption means an interruption to our service initiated by us to allow non-\nemergency maintenance or new connections to be undertaken.\nPlumbing Code of Australia is the code with which all plumbing and drainage work in\nAustralia must comply\n  Source: `other-pdfs/customer-contract.pages.jsonl`\n\n### Public Finance and Audit Act 1983\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://legislation.nsw.gov.au/search?query=Public+Finance+and+Audit+Act+1983\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n\n**Evidence contexts**:\n- Statutory Bodies) Act 1984 (NSW) Schedule 1 Economic or other factors 12-14, 85-88, 109, 112-115\nSection 7(1)(a)(i) The financial report prepared in accordance with 124-185 Schedule 1 Management and activities 8-9, 12-14, 21-31, 39-43,\nthe requirements of the Public Finance and Audit Act 1983 (now 57-58, 67-72, 81-88\nGovernment Sector Finance Act 2018 (NSW)) Schedule 1 Research and development 24, 30-31, 89-91\nSection 7(1)(a)(ii) The opinion of the auditor given in accordance with 187-190 Schedule 1 Human resources 65\nDivision 3 Part 3 of the Publ\n  Source: `annual-reports/2020-21.pages.jsonl`\n- 1983 (now 57-58, 67-72, 81-88\nGovernment Sector Finance Act 2018 (NSW)) Schedule 1 Research and development 24, 30-31, 89-91\nSection 7(1)(a)(ii) The opinion of the auditor given in accordance with 187-190 Schedule 1 Human resources 65\nDivision 3 Part 3 of the Public Finance and Audit Act 1983 (now section\nSchedule 1 Consultants 118\n34(4) of the Government Sector Audit Act 1983 (NSW))\nSchedule 1 Workforce diversity 22, 62-65\nSection 7(1)(a)(iia) A response from the statutory body to any issue which 123\nSchedule 1 Land disposal 114\nthe Auditor-Gener\n  Source: `annual-reports/2020-21.pages.jsonl`\n- udit Act 1983 (NSW))\nSchedule 1 Workforce diversity 22, 62-65\nSection 7(1)(a)(iia) A response from the statutory body to any issue which 123\nSchedule 1 Land disposal 114\nthe Auditor-General or an authorised person raises in a report under section\n43(2) of the Public Finance and Audit Act 1983 (now section 34(6) of the Schedule 1 Promotion – overseas travel 118\nGovernment Sector Audit Act 1983 (NSW)) as being a significant issue Schedule 1 Consumer response 44-45\nSection 7(1)(a)(iii) A detailed budget for the financial year to which the 112-115 Sch\n  Source: `annual-reports/2020-21.pages.jsonl`\n- Water Annual Report 2021-22\n\n[page 195]\n195\n\n[page 196]\n1 0 S T A T U T O R Y I N F O R M A T I O N I N D E X\nAnnual Reports (Statutory Bodies) Act 1984 (NSW)\nSection 7(1)(a)(i) The financial report prepared in accordance with the requirements of the 116-172\nPublic Finance and Audit Act 1983 (now Government Sector Finance Act 2018 (NSW))\nSection 7(1)(a)(ii) The opinion of the auditor given in accordance with Division 3 Part 3 of 174-177\nthe Public Finance and Audit Act 1983 (now section 34(4) of the Government Sector Audit\nAct 1983 (NSW))\nSection\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ancial report prepared in accordance with the requirements of the 116-172\nPublic Finance and Audit Act 1983 (now Government Sector Finance Act 2018 (NSW))\nSection 7(1)(a)(ii) The opinion of the auditor given in accordance with Division 3 Part 3 of 174-177\nthe Public Finance and Audit Act 1983 (now section 34(4) of the Government Sector Audit\nAct 1983 (NSW))\nSection 7(1)(a)(iia) A response from the statutory body to any issue which the Auditor- 115\nGeneral or an authorised person raises in a report under section 43(2) of the Public Finance\nand Audi\n  Source: `annual-reports/2021-22.pages.jsonl`\n\n### Commonwealth Superannuation Industry (Supervision) Act 1993\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://legislation.nsw.gov.au/search?query=Commonwealth+Superannuation+Industry+%28Supervision%29+Act+1993\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- xpected to be paid. Liabilities for wages and salaries are included within trade and other payables (refer to note 11). regulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds as\nTermination benefits complying funds for concessional taxation and superannuation guarantee purposes.\nTermination benefits for the Corporation refers specifically to redundancy ben\n  Source: `annual-reports/2020-21.pages.jsonl`\n- rities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds as\ncomplying funds for concessional taxation and superannuation guarantee purposes.\nUnder a Heads of Government agreement, the NSW Government undertakes to ensure that the Pooled Fund\n  Source: `annual-reports/2021-22.pages.jsonl`\n- rities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds as\ncomplying funds for concessional taxation and superannuation guarantee purposes.\nUnder a Heads of Government agreement, the NSW Government undertakes to ensure that the Pooled Fund\n  Source: `annual-reports/2022-23.pages.jsonl`\n- rities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds as\ncomplying funds for concessional taxation and superannuation guarantee purposes.\nUnder a Heads of Government agreement, the NSW Government undertakes to ensure that the Pooled Fund\n  Source: `annual-reports/2023-24.pages.jsonl`\n- rities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds as\ncomplying funds for concessional taxation and superannuation guarantee purposes.\nUnder a Heads of Government agreement, the NSW Government undertakes to ensure that the Pooled Fund\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Income Tax Assessment Act 1997\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://legislation.nsw.gov.au/search?query=Income+Tax+Assessment+Act+1997\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- tax is Other assets - - 3,428 11,252 3,428 11,252\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997 (as Right-of-use assets (5,453) (2,887) - - (5,453) (2,887)\namended) and is administered by the Australian Taxation Office (ATO). Employee benefits (246,759) (270,190) - - (246,759) (270,190)\nThe income tax expense for the year is the tax payable on the curre\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ned Corporations Act 1989. Notional income tax is\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997 (as\namended) and is administered by the Australian Taxation Office (ATO). The income tax expense for the year is the tax payable on the\ncurrent year’s taxable income based on the applicable income tax rate adjusted by changes in deferred tax assets and liabil\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ned Corporations Act 1989. Notional income tax is\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997 (as\namended) and is administered by the Australian Taxation Office (ATO). The income tax expense for the year is the tax payable on the\ncurrent year’s taxable income based on the applicable income tax rate adjusted by changes in deferred tax assets and liabil\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ned Corporations Act 1989. Notional income tax is\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997 (as\namended) and is administered by the Australian Taxation Office (ATO). The income tax expense for the year is the tax payable on the\ncurrent year’s taxable income based on the applicable income tax rate adjusted by changes in deferred tax assets and liabil\n  Source: `annual-reports/2023-24.pages.jsonl`\n- ned Corporations Act 1989. Notional income tax is\npayable to the NSW Government through Revenue NSW. The taxation liability is assessed according to the National Tax Equivalent\nRegime (NTER). The NTER closely mirrors the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997 (as\namended) and is administered by the Australian Taxation Office (ATO). The income tax expense for the year is the tax payable on the\ncurrent year’s taxable income based on the applicable income tax rate adjusted by changes in deferred tax assets and liabil\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Public Interest Disclosures Act 1994\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://legislation.nsw.gov.au/search?query=Public+Interest+Disclosures+Act+1994\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- The accounting firm, KPMG manages Sydney\n• employee discussions including for new\nWater’s independent corruption hotline. KPMG is\nemployees during their induction.\nadvised that employees who have requested to\nremain anonymous can receive protection under\nthe Public Interest Disclosures Act 1994 (NSW)\nshould they wish to come forward with their\nidentity. All confidentiality will be maintained.\n35 Reporting aligns with the NSW Ombudsman’s definition, which includes contractors, subcontractors and instances where\nanonymous disclosures could reasonably\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ntification of audited financial statements 124-185\nIndependent Pricing and Regulatory Tribunal Act 1992 (NSW)\nRegulation 7 Detailed budget 112-115\nSection 18 Implementation of price determinations 119-122\nRegulation 8(1)(a) Significant matters Not applicable\nPublic Interest Disclosures Act 1994 (NSW)\nRegulation 8(1)(b)(c) Privacy and Personal Information Protection Act 53\n1998 (NSW) Section 31 Reports to Parliament 198\nRegulation 8(2)(a) External production costs 199 State Owned Corporations Act 1989 (NSW)\nRegulation 8(2)(b) Internet address Back pa\n  Source: `annual-reports/2020-21.pages.jsonl`\n- rupt behaviour, serious waste of resources or any other suspicious matters.\nThe accounting firm, KPMG manages Sydney Water’s independent corruption hotline. KPMG is advised\nthat employees who have requested to remain anonymous can receive protection under the Public Interest\nDisclosures Act 1994 (NSW) should they wish to come forward with their identity. All confidentiality will\nbe maintained.\nWe raise employee awareness through:\n• the annual e-learning program\n• a quarterly integrity update on current issues\n• awareness articles in the weekly employ\n  Source: `annual-reports/2021-22.pages.jsonl`\n- blic Access) Act 2009 (NSW)\nSection 125 Reports to Parliament 180-183\nHeritage Act 1977 (NSW)\nSection 169 Heritage delegations None in 2021-22\nIndependent Pricing and Regulatory Tribunal Act 1992 (NSW)\nSection 18 Implementation of price determinations 110-113\nPublic Interest Disclosures Act 1994 (NSW)\nSection 31 Reports to Parliament 184\nState Owned Corporations Act 1989 (NSW)\nSection 24A(3)(a) Departures from performance targets in the Statement of Corporate Intent 102-104\nSection 24A(3)(b) Reasons for departures from performance targets 102, 104\nSy\n  Source: `annual-reports/2021-22.pages.jsonl`\n- upt behaviour, serious waste of resources or any other suspicious matters.\nThe accounting firm, KPMG, manages Sydney Water’s independent corruption hotline. KPMG is advised\nthat employees who have requested to remain anonymous can receive protection under the Public Interest\nDisclosures Act 1994 (NSW) should they wish to come forward with their identity. All confidentiality will\nbe maintained.\nWe raise employee awareness through:\n• the annual e-learning program\n• a quarterly integrity update on current issues\n• awareness articles in the weekly employ\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Security of Critical Infrastructure Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://legislation.nsw.gov.au/search?query=Security+of+Critical+Infrastructure+Act+2018\n\n**Sources**:\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `other-pdfs/operating-licence.pages.jsonl`\n\n**Evidence contexts**:\n- nt Act 1979\n(NSW), Biodiversity Conservation Act 2016 (NSW),\nSecurity of Critical Infrastructure Act\nand Water Management Act 2000 (NSW) to allow\n2018 (Cth)\nauthorised officers, as a temporary measure, to\nconduct interviews by audio link or audio-visual link.\nThe Security of Critical Infrastructure Act 2018\nThe temporary measures were due to end on 31\n(Cth) was amended by the Security Legislation\nMarch 2022. As at 24 March 2022, these temporary\nAmendment (Critical Infrastructure) Act 2021 (Cth)\nmeasures were made permanent under the following\nin December 2021 an\n  Source: `annual-reports/2021-22.pages.jsonl`\n- tructure (Critical\nunfair contract terms legislation in Schedule 2 of infrastructure risk management program) Rules\nthe Competition and Consumer Act 2010 (Cth) (the (LIN 23/006), which is an instrument under the\nAustralian Consumer Law). Unfair terms that are Security of Critical Infrastructure Act 2018 (Cth),\nfound to exist in standard form consumer or small Sydney Water as a responsible entity is required\nbusiness contracts are now illegal and will attract to have in place a Critical Infrastructure Risk\npenalties. Further, the definition of what constitute\n  Source: `annual-reports/2023-24.pages.jsonl`\n- wastewater system, if at least 10\nyears of servicing information of the type specified in clause 34(2) is included in a\ndevelopment servicing plan covering that system, or\n(b) to the extent that to do so would not be consistent with its obligations under the\nSecurity of Critical Infrastructure Act 2018 (Cth).\n(6) In this clause 34, development servicing plan means a development servicing plan\nregistered by IPART under:\n(a) clause 2(e) of Schedule 4 to IPART’s October 2018 determination of the maximum\nprices for connecting, or upgrading a connection, to a wa\n  Source: `other-pdfs/operating-licence.pages.jsonl`\n- l technology environments, hardware and systems.\n36. Critical infrastructure compliance manager\n(1) Subject to clause 38, Sydney Water must have a manager responsible for compliance\nwith:\n(a) Part 9 of the licence, and\n(b) Sydney Water’s obligations under the Security of Critical Infrastructure Act 2018\n(Cth).\n(2) The manager must be:\n(a) an executive level employee\nNote: The reference to an executive level employee is a reference to a Level 3 employee or above\nunder Sydney Water’s structure on the date this licence commences.\n(b) nominated by notice to:\n(i)\n  Source: `other-pdfs/operating-licence.pages.jsonl`\n- ]\n38. Exemption from Part 9\nSydney Water is not required to comply with this Part 9 from:\n(a) 18 August 2024, or\nNote: From 18 August 2024, Sydney Water will be required to implement all aspects of its critical\ninfrastructure risk management program under the Security of Critical Infrastructure Act 2018\n(Cth) and the Security of Critical Infrastructure (Critical infrastructure risk management program)\nRules 2023 (Cth).\n(b) another date nominated by Sydney Water and approved by IPART.\nSydney Water Operating Licence 2024-2028 37\n\n[page 38]\nPart 1\nPart 10\nLicen\n  Source: `other-pdfs/operating-licence.pages.jsonl`\n\n### State Authorities Non-Contributory Superannuation Scheme Act 1987\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://legislation.nsw.gov.au/search?query=State+Authorities+Non-Contributory+Superannuation+Scheme+Act+1987\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- are established and governed by the following NSW legislation: Superannuation Act 1916,\nshort-term employee benefits that are payable at the reporting date are measured on an undiscounted basis at the nominal amount State Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nexpected to be paid. Liabilities for wages and salaries are included within trade and other payables (refer to note 11). regulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nS\n  Source: `annual-reports/2020-21.pages.jsonl`\n- sablement and withdrawal. These\nschemes are closed to new members.\nThe regulatory framework\nThe above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nState Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds\n  Source: `annual-reports/2021-22.pages.jsonl`\n- sablement and withdrawal. These\nschemes are closed to new members.\nThe regulatory framework\nThe above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nState Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds\n  Source: `annual-reports/2022-23.pages.jsonl`\n- sablement and withdrawal. These\nschemes are closed to new members.\nThe regulatory framework\nThe above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nState Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds\n  Source: `annual-reports/2023-24.pages.jsonl`\n- sablement and withdrawal. These\nschemes are closed to new members.\nThe regulatory framework\nThe above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nState Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). The SIS legislation treats exempt public sector superannuation funds\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### State Authorities Superannuation Act 1987\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://legislation.nsw.gov.au/search?query=State+Authorities+Superannuation+Act+1987\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- e. All The above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nshort-term employee benefits that are payable at the reporting date are measured on an undiscounted basis at the nominal amount State Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nexpected to be paid. Liabilities for wages and salaries are included within trade and other payables (refer to note 11). regulations. The schemes in the Pooled Fund are e\n  Source: `annual-reports/2020-21.pages.jsonl`\n- r pension benefits on retirement, death, disablement and withdrawal. These\nschemes are closed to new members.\nThe regulatory framework\nThe above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nState Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). T\n  Source: `annual-reports/2021-22.pages.jsonl`\n- r pension benefits on retirement, death, disablement and withdrawal. These\nschemes are closed to new members.\nThe regulatory framework\nThe above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nState Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). T\n  Source: `annual-reports/2022-23.pages.jsonl`\n- r pension benefits on retirement, death, disablement and withdrawal. These\nschemes are closed to new members.\nThe regulatory framework\nThe above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nState Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). T\n  Source: `annual-reports/2023-24.pages.jsonl`\n- r pension benefits on retirement, death, disablement and withdrawal. These\nschemes are closed to new members.\nThe regulatory framework\nThe above schemes in the Pooled Fund are established and governed by the following NSW legislation: Superannuation Act 1916,\nState Authorities Superannuation Act 1987, State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations. The schemes in the Pooled Fund are exempt public sector superannuation schemes under the Commonwealth\nSuperannuation Industry (Supervision) Act 1993 (SIS). T\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Under the Workers’ Compensation Act 1987\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://legislation.nsw.gov.au/search?query=Under+the+Workers%E2%80%99+Compensation+Act+1987\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `a\n\n_…truncated, open the .md file for the full content._",
  "global_initiatives_md": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "Creating a better life with world-class water services",
    "vision_source_page": 20,
    "purposes": "To deliver safe, clean, reliable drinking water every day, protect our waterways and environment, and be a successful business.",
    "purposes_source_page": 20,
    "how_we_deliver": "By embracing ownership and driving innovation, and being an efficient and financially sustainable business.",
    "how_we_deliver_source_page": 20,
    "government_priorities": [
      {
        "text": "Align with the Government's strategic planning",
        "source_page": 25
      },
      {
        "text": "Strive for excellence in customer service and experience",
        "source_page": 25
      },
      {
        "text": "Build trust with customers, stakeholders and the community",
        "source_page": 25
      },
      {
        "text": "Focus on environmental outcomes",
        "source_page": 25
      },
      {
        "text": "Minimise cost of living pressures",
        "source_page": 25
      },
      {
        "text": "Ensure the Government's investment of capital is used efficiently",
        "source_page": 25
      },
      {
        "text": "Deliver services safely",
        "source_page": 25
      },
      {
        "text": "Build an innovative culture",
        "source_page": 25
      },
      {
        "text": "Maintain high standards of public accountability and corporate governance",
        "source_page": 25
      },
      {
        "text": "Ensure robust procurement practices that support community needs",
        "source_page": 25
      },
      {
        "text": "Ensure Sydney Water’s workforce is engaged and has the capacity and capability to deliver the required functions",
        "source_page": 25
      }
    ],
    "outcomes": [
      {
        "name": "Customer experience",
        "description": "Deliver a great customer experience.",
        "key_activities": [
          "Customer satisfaction",
          "Water literacy index",
          "Affordable bills",
          "Safe swimming and recreation"
        ],
        "source_page": 20
      },
      {
        "name": "Water quality and reliability",
        "description": "Provide safe, clean, reliable drinking water every day.",
        "key_activities": [
          "Drinking water quality",
          "Drinking water use",
          "System leaks",
          "Water continuity",
          "Available water supply"
        ],
        "source_page": 20
      },
      {
        "name": "Environmental protection",
        "description": "Ensure we protect our waterways and environment now and for the future.",
        "key_activities": [
          "Quality of treated wastewater",
          "Pollution and environmental harm incidents",
          "Volume of recycled water available",
          "Net zero carbon emissions",
          "Climate resilient systems",
          "Natural area and green infrastructure"
        ],
        "source_page": 20
      }
    ],
    "values": [
      "We work together with integrity",
      "We own our decisions",
      "We create better and simpler ways of doing things",
      "We care for one another, the environment and the community"
    ],
    "values_framework_name": "Our values",
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Customer satisfaction",
        "target": "Top quartile",
        "source_page": 20
      },
      {
        "code": "WE01",
        "measure": "Water literacy index",
        "target": "≥5.0",
        "source_page": 20
      },
      {
        "code": "AF01",
        "measure": "Affordability",
        "target": "≤0.82%",
        "source_page": 20
      },
      {
        "code": "SW01",
        "measure": "Safe swimming and recreation",
        "target": "≥2 sites",
        "source_page": 20
      },
      {
        "code": "WQ01",
        "measure": "Drinking water quality",
        "target": "100%",
        "source_page": 20
      },
      {
        "code": "DU01",
        "measure": "Drinking water use (residential)",
        "target": "≤186 LPD",
        "source_page": 20
      },
      {
        "code": "SL01",
        "measure": "System leaks (ODI)",
        "target": "≤8%",
        "source_page": 20
      },
      {
        "code": "WC01",
        "measure": "Water continuity",
        "target": "<2%",
        "source_page": 20
      },
      {
        "code": "AS01",
        "measure": "Available water supply",
        "target": "≥4 yrs",
        "source_page": 20
      },
      {
        "code": "QP01",
        "measure": "Quality of treated wastewater",
        "target": "≥88.5%",
        "source_page": 20
      },
      {
        "code": "PE01",
        "measure": "Pollution and environmental harm incidents",
        "target": "≤1053",
        "source_page": 20
      },
      {
        "code": "RW01",
        "measure": "Volume of recycled water available",
        "target": "≥33 GL/yr",
        "source_page": 20
      },
      {
        "code": "NC01",
        "measure": "Net carbon emissions",
        "target": "≤334,000 (tCO2)",
        "source_page": 20
      },
      {
        "code": "CR01",
        "measure": "Climate resilient systems health check",
        "target": "Repeatable",
        "source_page": 20
      },
      {
        "code": "NA01",
        "measure": "Natural area and green infrastructure land",
        "target": "≥50%",
        "source_page": 20
      },
      {
        "code": "SA01",
        "measure": "Safety – TRIFR (combined)",
        "target": "≤5",
        "source_page": 20
      },
      {
        "code": "EE01",
        "measure": "Employee Experience Index",
        "target": "≥75%",
        "source_page": 20
      },
      {
        "code": "DE01",
        "measure": "Diversity and Equity Index",
        "target": "≥75%",
        "source_page": 20
      },
      {
        "code": "VM01",
        "measure": "Efficient and financially sustainable business",
        "target": "≥4.9%",
        "source_page": 20
      },
      {
        "code": "TD01",
        "measure": "Delivering infrastructure when it is required (OMD)",
        "target": "≥90%",
        "source_page": 20
      },
      {
        "code": "DI01",
        "measure": "Digitalisation index",
        "target": "≥38",
        "source_page": 20
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Customer satisfaction",
        "result": "Top quartile",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "WE01",
        "measure": "Water literacy index",
        "result": "4.5",
        "status": "Stable",
        "source_page": 20
      },
      {
        "code": "AF01",
        "measure": "Affordability",
        "result": "0.81%",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "SW01",
        "measure": "Safe swimming and recreation",
        "result": "3 sites",
        "status": "Exceeded",
        "source_page": 20
      },
      {
        "code": "WQ01",
        "measure": "Drinking water quality",
        "result": "100%",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "DU01",
        "measure": "Drinking water use (residential)",
        "result": "180 LPD",
        "status": "Exceeded",
        "source_page": 20
      },
      {
        "code": "SL01",
        "measure": "System leaks (ODI)",
        "result": "8.6%",
        "status": "Improving",
        "source_page": 20
      },
      {
        "code": "WC01",
        "measure": "Water continuity",
        "result": "1.5%",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "AS01",
        "measure": "Available water supply",
        "result": "4 years",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "QP01",
        "measure": "Quality of treated wastewater",
        "result": "96%",
        "status": "Exceeded",
        "source_page": 20
      },
      {
        "code": "PE01",
        "measure": "Pollution and environmental harm incidents",
        "result": "997",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "RW01",
        "measure": "Volume of recycled water available",
        "result": "33 GL",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "NC01",
        "measure": "Net carbon emissions",
        "result": "330,435 (tCO2)",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "CR01",
        "measure": "Climate resilient systems health check",
        "result": "Repeatable",
        "status": "Exceeded",
        "source_page": 20
      },
      {
        "code": "NA01",
        "measure": "Natural area and green infrastructure land",
        "result": "91%",
        "status": "Exceeded",
        "source_page": 20
      },
      {
        "code": "SA01",
        "measure": "Safety – TRIFR (combined)",
        "result": "4.8",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "EE01",
        "measure": "Employee Experience Index",
        "result": "76%",
        "status": "Achieved",
        "source_page": 20
      },
      {
        "code": "DE01",
        "measure": "Diversity and Equity Index",
        "result": "92%",
        "status": "Exceeded",
        "source_page": 20
      },
      {
        "code": "VM01",
        "measure": "Efficient and financially sustainable business",
        "result": "5.0%",
        "status": "Exceeded",
        "source_page": 20
      },
      {
        "code": "TD01",
        "measure": "Delivering infrastructure when it is required (OMD)",
        "result": "67%",
        "status": "Improving",
        "source_page": 20
      },
      {
        "code": "DI01",
        "measure": "Digitalisation index",
        "result": "<34.7",
        "status": "Improving",
        "source_page": 20
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "[Page 22]\n2 S T R A T E g y\nOur outcomes\nGOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nCustomer experience\nPositive\nAchieved\ncustomer Customer satisfaction Top quartile Top quartile ✓\ntarget\nexperience\nInformed and\nempowered Water literacy index ≥5.0 4.5 ✓ Stable\ncustomers\nFair and Achieved\nAffordability ≤0.82% 0.81% ✓\naffordable bills target\nSafe swimming Exceeded\nPublic access and recreation ≥2 sites 3 sites ✓\nand recreation target\nWater quality and reliability\nProvide safe Drinking water quality Achieved\n100% 100% ✓\nand clean water (FY full year result) target\nDrinking water use (residential) Exceeded\n≤186 LPD* 180 ✓\nQ3 FY2025 target\nSaving water\nSystem leaks (ODI) Q3 FY2025 ≤8% 8.6% Improving\ntogether\nReliable water Water continuity Achieved\n<2% 1.5% ✓\n(FY full year result) target\nSecure water Achieved\nAvailable water supply ≥4 yrs 4 years ✓\nsupply target",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "[Page 22]\n2 S T R A T E g y\nOur outcomes\nGOALS MEASURES TARGET 24-25 ACTUAL 24-25 STATUS TREND\nCustomer experience\nPositive\nAchieved\ncustomer Customer satisfaction Top quartile Top quartile ✓\ntarget\nexperience\nInformed and\nempowered Water literacy index ≥5.0 4.5 ✓ Stable\ncustomers\nFair and Achieved\nAffordability ≤0.82% 0.81% ✓\naffordable bills target\nSafe swimming Exceeded\nPublic access and recreation ≥2 sites 3 sites ✓\nand recreation target\nWater quality and reliability\nProvide safe Drinking water quality Achieved\n100% 100% ✓\nand clean water (FY full year result) target\nDrinking water use (residential) Exceeded\n≤186 LPD* 180 ✓\nQ3 FY2025 target\nSaving water\nSystem leaks (ODI) Q3 FY2025 ≤8% 8.6% Improving\ntogether\nReliable water Water continuity Achieved\n<2% 1.5% ✓\n(FY full year result) target\nSecure water Achieved\nAvailable water supply ≥4 yrs 4 years ✓\nsupply target",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "[Page 20]\nOur strategic objectives\n• Our customers interact with us easily and Community engagement is an area our\nseamlessly through the channel of their customers would like us to further consider.\nchoice and have adequate information to We are listening and are actively engaging with\nmake informed choices our customer base through various forums,\nobtaining feedback on customer sentiment\n• We provide products and services for\naround topics such as water in the future.\neach customer segment, through a\nrange of delivery models that exceed Sydney Water continues to put our\ntraditional offerings customers at the heart of everything we do.\n• Proactive and meaningful customer and Following are some program achievements\nFirst choice\nstakeholder engagement is embedded in throughout 2020–21:\nour business-as-usual practices\n• Our customer services and field teams",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "[Page 20]\nOur strategic objectives\n• Our customers interact with us easily and Community engagement is an area our\nseamlessly through the channel of their customers would like us to further consider.\nchoice and have adequate information to We are listening and are actively engaging with\nmake informed choices our customer base through various forums,\nobtaining feedback on customer sentiment\n• We provide products and services for\naround topics such as water in the future.\neach customer segment, through a\nrange of delivery models that exceed Sydney Water continues to put our\ntraditional offerings customers at the heart of everything we do.\n• Proactive and meaningful customer and Following are some program achievements\nFirst choice\nstakeholder engagement is embedded in throughout 2020–21:\nour business-as-usual practices\n• Our customer services and field teams",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2020-21.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "10.3 Climate-related planning and risk management\n(1) Sydney Water must engage in an ongoing climate risk assessment and management\nprocess that:\n(a) is consistent with the NSW Government’s Climate Risk Ready Guide (published\nMarch 2021) and addresses climate-related risks specifically, including priority risks,\nmitigation actions and adaptation actions,\n(b) furthers the objectives set out in clause 1(1)(b) of this licence, and\n(c) considers, where appropriate:\n(i) principles of the NSW Government’s Climate Change Adaptation Strategy\n(published June 2022), and\n(ii) updated or replacement guidance material on climate risk assessment and\nmanagement as it is released by the NSW Government and other bodies Sydney\nWater identifies as relevant.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "other-pdfs/operating-licence.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/operating-licence.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "10.3 Climate-related planning and risk management\n(1) Sydney Water must engage in an ongoing climate risk assessment and management\nprocess that:\n(a) is consistent with the NSW Government’s Climate Risk Ready Guide (published\nMarch 2021) and addresses climate-related risks specifically, including priority risks,\nmitigation actions and adaptation actions,\n(b) furthers the objectives set out in clause 1(1)(b) of this licence, and\n(c) considers, where appropriate:\n(i) principles of the NSW Government’s Climate Change Adaptation Strategy\n(published June 2022), and\n(ii) updated or replacement guidance material on climate risk assessment and\nmanagement as it is released by the NSW Government and other bodies Sydney\nWater identifies as relevant.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "other-pdfs/operating-licence.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/operating-licence.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "[pages 15,16,17,18,19,20,21,22]\nion\nInnovation & Customer Programs Water Resource Recovery\nDebbie Schroeder Dean Page\nCorporate Secretary Executive General Manager\nExecutive General Manager Finance, Commercial & Digital\nPeople & Governance\nPeople & Culture Strategy, Change & Performance\nSafety, Health & Wellbeing Finance\nLegal & Compliance Procurement & Supply Chain\nSecretariat Protective Security & Emergency Management\nRisk & Audit Economics & Regulation\nBusiness Connect Digital\nNicholle Sparkes Stuart Wallace\nExecutive General Manager General Manager\nInfrastructure Delivery Customer & Stakeholder Engagement\nInfrastructure Delivery Office Government, Stakeholder & Community\nMajor Projects Strategic Communications\n& Corporate Social Responsibility\nProgram Delivery\nCustomer & Strategic Insights\nBrand, Media & Marketing\n15",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "[pages 15,16,17,18,19,20,21,22]\nion\nInnovation & Customer Programs Water Resource Recovery\nDebbie Schroeder Dean Page\nCorporate Secretary Executive General Manager\nExecutive General Manager Finance, Commercial & Digital\nPeople & Governance\nPeople & Culture Strategy, Change & Performance\nSafety, Health & Wellbeing Finance\nLegal & Compliance Procurement & Supply Chain\nSecretariat Protective Security & Emergency Management\nRisk & Audit Economics & Regulation\nBusiness Connect Digital\nNicholle Sparkes Stuart Wallace\nExecutive General Manager General Manager\nInfrastructure Delivery Customer & Stakeholder Engagement\nInfrastructure Delivery Office Government, Stakeholder & Community\nMajor Projects Strategic Communications\n& Corporate Social Responsibility\nProgram Delivery\nCustomer & Strategic Insights\nBrand, Media & Marketing\n15",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "annual-reports/2024-25.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Goals Measure Target Actual Status Comment Achievements and\n22-23 2023 opportunities\nEngage with Enterprise 46% 42% – Sydney Water ranks • Delivered core customer\ncustomers and advocacy 4th on Enterprise services and customer and\nstakeholders (willingness for Advocacy (as stakeholder engagement\nto inform our customers benchmarked against\n• Undertook Our Water,\nSydney Water and partners similar service\nOur Voice customer\ndecisions and to speak providers), behind\nengagement framework and\nmake it easier favourably the day-to-day bank\nCustomer and Community\nto do business about category, Australia\nReference Group\nwith us Sydney Water) Post and the mobile\nphone service • Delivered Purified Recycled\nprovider category.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Goals Measure Target Actual Status Comment Achievements and\n22-23 2023 opportunities\nEngage with Enterprise 46% 42% – Sydney Water ranks • Delivered core customer\ncustomers and advocacy 4th on Enterprise services and customer and\nstakeholders (willingness for Advocacy (as stakeholder engagement\nto inform our customers benchmarked against\n• Undertook Our Water,\nSydney Water and partners similar service\nOur Voice customer\ndecisions and to speak providers), behind\nengagement framework and\nmake it easier favourably the day-to-day bank\nCustomer and Community\nto do business about category, Australia\nReference Group\nwith us Sydney Water) Post and the mobile\nphone service • Delivered Purified Recycled\nprovider category.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "[Page 63]\nMajor capital works in progress as at 30 June 2023\nProject* Budget ($m) Cost to Forecast Description\ndate ($m) completion date\nUpper South Creek $1,296 $205 January 2026 Construction of AWRC, networks\nAdvanced Water and pipelines\nRecycling Centre (AWRC)\nConstruction\nNorth West Treatment Under $20 July 2026 There is a need to service growth in\nHub: Growth Program procurement North West Sydney\nNorth West Treatment $125 $31 May 2025 Accelerated program of planned\nHub: Castle Hill works to meet compliance deadlines\nCompliance\nNorth West Treatment $97 $14 March 2025 Accelerated program of planned\nHub: Rouse Hill works to meet compliance deadlines\nCompliance\nProspect $481 $355 December 2024 Delivery of investments to secure\nMacarthur Project supply and support growth in the\narea\nLower South Creek Water $584 $566 May 2024 To maintain reliability and increase",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "[Page 63]\nMajor capital works in progress as at 30 June 2023\nProject* Budget ($m) Cost to Forecast Description\ndate ($m) completion date\nUpper South Creek $1,296 $205 January 2026 Construction of AWRC, networks\nAdvanced Water and pipelines\nRecycling Centre (AWRC)\nConstruction\nNorth West Treatment Under $20 July 2026 There is a need to service growth in\nHub: Growth Program procurement North West Sydney\nNorth West Treatment $125 $31 May 2025 Accelerated program of planned\nHub: Castle Hill works to meet compliance deadlines\nCompliance\nNorth West Treatment $97 $14 March 2025 Accelerated program of planned\nHub: Rouse Hill works to meet compliance deadlines\nCompliance\nProspect $481 $355 December 2024 Delivery of investments to secure\nMacarthur Project supply and support growth in the\narea\nLower South Creek Water $584 $566 May 2024 To maintain reliability and increase",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2022-23.pdf (https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [
    {
      "category": "annual-reports",
      "year": "2024-25",
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
      "file": "annual-reports/2024-25.pdf",
      "bytes": 12000968,
      "link_text": ""
    },
    {
      "category": "annual-reports",
      "year": "2023-24",
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2023-24.pdf",
      "file": "annual-reports/2023-24.pdf",
      "bytes": 14480500,
      "link_text": "Annual Report 2023–24"
    },
    {
      "category": "annual-reports",
      "year": "2022-23",
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2022-23.pdf",
      "file": "annual-reports/2022-23.pdf",
      "bytes": 14519508,
      "link_text": "Annual Report 2022–23"
    },
    {
      "category": "annual-reports",
      "year": "2021-22",
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2021-22.pdf",
      "file": "annual-reports/2021-22.pdf",
      "bytes": 9211264,
      "link_text": "Annual Report 2021–22"
    },
    {
      "category": "annual-reports",
      "year": "2020-21",
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-report-2020-21.pdf",
      "file": "annual-reports/2020-21.pdf",
      "bytes": 12642489,
      "link_text": "Annual Report 2020–21"
    },
    {
      "category": "strategies",
      "year": null,
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/one-strategy-to-deliver-our-vision.pdf",
      "file": "strategies/one-strategy-to-deliver-our-vision.pdf",
      "bytes": 1386003,
      "link_text": "One strategy to deliver our vision"
    },
    {
      "category": "strategies",
      "year": null,
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/reconciliation-action-plan.pdf",
      "file": "strategies/reconciliation-action-plan.pdf",
      "bytes": 9536950,
      "link_text": "Reconciliation Action Plan"
    },
    {
      "category": "strategies",
      "year": null,
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sewage-treatment-system-impact-mp-data-report-appendices-b-h.pdf",
      "file": "strategies/sewage-treatment-system-impact-mp-data-report-appendices-b-h.pdf",
      "bytes": 34620624,
      "link_text": "Appendices B–H"
    },
    {
      "category": "other-pdfs",
      "year": null,
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/my-account-terms-conditions.pdf",
      "file": "other-pdfs/my-account-terms-conditions.pdf",
      "bytes": 529936,
      "link_text": "My Account terms and conditions of use"
    },
    {
      "category": "other-pdfs",
      "year": null,
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/direct-debit-request-service-agreement.pdf",
      "file": "other-pdfs/direct-debit-request-service-agreement.pdf",
      "bytes": 105745,
      "link_text": "Direct debit service agreement"
    },
    {
      "category": "other-pdfs",
      "year": null,
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/annual-dams-safety-report-summary.pdf",
      "file": "other-pdfs/annual-dams-safety-report-summary.pdf",
      "bytes": 188656,
      "link_text": "Annual dams safety standards report summary"
    },
    {
      "category": "other-pdfs",
      "year": null,
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/operating-licence.pdf",
      "file": "other-pdfs/operating-licence.pdf",
      "bytes": 16020696,
      "link_text": "Operating Licence"
    },
    {
      "category": "other-pdfs",
      "year": null,
      "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/customer-contract.pdf",
      "file": "other-pdfs/customer-contract.pdf",
      "bytes": 9471889,
      "link_text": "Customer Contract"
    }
  ],
  "_meta": {
    "snapshot_built_at": "2026-05-13T11:03:05+00:00",
    "strategy_brief_meta": {
      "model": "nova-micro",
      "folder": "Sydney-Water",
      "annual_report": {
        "file": "annual-reports\\2024-25.txt",
        "url": "https://www.sydneywater.com.au/content/dam/sydneywater/documents/sydney-water-annual-report-2024-25.pdf",
        "year": "2024-25"
      },
      "corporate_plan": {
        "file": null,
        "url": "",
        "year": null
      },
      "usage": {
        "input_tokens": 24775,
        "output_tokens": 2773,
        "total_tokens": 27548,
        "model": "nova-micro"
      },
      "cost_usd": 0.0012553450000000002,
      "elapsed_seconds": 13.52,
      "generated_at": "2026-05-13T04:24:12+00:00"
    },
    "ideas_manifest": {
      "entity_id": "S-NSW-068",
      "entity_name": "Sydney Water",
      "folder_name": "Sydney-Water",
      "generated_at": "2026-05-09T23:06:09.643830+00:00",
      "idea_count": 12,
      "markdown": "ideas/Sydney-Water_ideas.md",
      "jsonl": "ideas/ideas.jsonl",
      "inputs": [
        "Sydney-Water_strategy-overview.md",
        "strategy-evidence.json",
        "global-intelligence/source-manifest.json"
      ]
    },
    "global_intel_meta": null
  }
}