{ "entity_id": "S-WA-036", "folder": "Synergy", "name": "Synergy", "type": "Government Trading Enterprise", "jurisdiction": "WA", "portfolio": "Energy", "website": "https://www.synergy.net.au/", "data_status": "inherited", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 11, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 2, "verified_own_data": false, "vision_shared_with_n_others": 16 }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "To lead Western Australians to their intelligent energy future [AR p.2]", "official_site_url": "https://www.synergy.net.au/", "source_documents": [ { "type": "annual_report", "title": "2020 Annual Report", "url": "https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf", "period": "2020", "confidence": "high" }, { "type": "strategie", "title": "Draft TPA Framework", "url": "https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Framework.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "TPA Framework", "url": "https://www.synergy.net.au/-/media/Documents/DER/TPA-Framework---Final.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "View the presentation slides.", "url": "https://www.synergy.net.au/-/media/Documents/DER/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Slides.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Download our Reflect RAP", "url": "https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Download our Innovate RAP", "url": "https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf", "period": null, "confidence": "medium" } ], "purpose": { "text": "To lead Western Australians to their intelligent energy future [AR p.2]", "source_url": "", "source_page": 2, "source_deep_url": "" }, "vision": { "text": "null", "source_url": "", "source_page": null, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Continue to deliver critical and reliable services to customers throughout the COVID-19 pandemic [AR p.1]", "description": "Continue to deliver critical and reliable services to customers throughout the COVID-19 pandemic [AR p.1]", "source_url": "", "source_page": 1, "source_deep_url": "" }, { "title": "Focus on future energy technologies [AR p.1]", "description": "Focus on future energy technologies [AR p.1]", "source_url": "", "source_page": 1, "source_deep_url": "" }, { "title": "Renewable energy projects through joint venture Bright Energy Investments [AR p.1]", "description": "Renewable energy projects through joint venture Bright Energy Investments [AR p.1]", "source_url": "", "source_page": 1, "source_deep_url": "" } ], "values": [ { "name": "Safety", "description": "", "source_url": "", "source_page": null }, { "name": "Reliability", "description": "", "source_url": "", "source_page": null }, { "name": "Affordability", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Reliable and affordable energy", "description": "Synergy supplies reliable and affordable energy to more than one million residential and business customers [AR p.2]", "activities": [ "Supplying electricity and gas", "Managing generation portfolio", "Supporting communities" ], "source_url": "", "source_page": 2, "source_deep_url": "" }, { "name": "Outcome 2: Renewable energy projects", "description": "Synergy continued its focus on renewable energy projects through its joint venture Bright Energy Investments, with milestones being reached for the Greenough River Solar Farm and the Warradarge Wind Farm [AR p.1]", "activities": [ "Greenough River Solar Farm", "Warradarge Wind Farm" ], "source_url": "", "source_page": 1, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Cumulative generation from renewable energy projects", "target": "27 GW (cumulative) [CP p.X]", "latest_result": "Target met [AR p.1]", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf", "result_source_page": 1 }, { "code": "CCE02", "measure": "Safety performance metrics", "target": "Stability or improvement in lost time injury frequency rate [CP p.X]", "latest_result": "Improved from 2.26 to 0.82 in lost time injury frequency rate [AR p.1]", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf", "result_source_page": 1 } ], "document_alignment_terms": { "must_support": [ "To lead Western Australians to their intelligent energy future [AR p.2]", "null", "Continue to deliver critical and reliable services to customers throughout the COVID-19 pandemic [AR p.1]", "Focus on future energy technologies [AR p.1]", "Renewable energy projects through joint venture Bright Energy Investments [AR p.1]" ], "watch_terms": [ "Cumulative generation from renewable energy projects", "Safety performance metrics" ], "avoid_claiming_without_evidence": [] }, "review_note": "This entity appears to share a parent or related entity's strategy text; verify its own strategy before publishing." }, "strategy_brief_md": "# Synergy — Strategy Brief\n\n**Reporting period**: 2020-21\n**Corporate plan in force**: 2021-22\n**Annual Report**: [2020-21](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)\n\n## Vision\n\n> null\n\n## Our purpose / purposes\n\n> To lead Western Australians to their intelligent energy future [AR p.2](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=2) [CP p.2]\n\n## How we deliver\n\n> null\n\n## Government priorities for this department\n\n- Continue to deliver critical and reliable services to customers throughout the COVID-19 pandemic [AR p.1](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1) [CP p.1]\n- Focus on future energy technologies [AR p.1](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1) [CP p.1]\n- Renewable energy projects through joint venture Bright Energy Investments [AR p.1](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1) [CP p.1]\n\n## Outcomes\n\n### Outcome 1: Reliable and affordable energy\nSynergy supplies reliable and affordable energy to more than one million residential and business customers [AR p.2](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=2) [CP p.2]\n\n**Key activities:**\n- Supplying electricity and gas\n- Managing generation portfolio\n- Supporting communities\n\n### Outcome 2: Renewable energy projects\nSynergy continued its focus on renewable energy projects through its joint venture Bright Energy Investments, with milestones being reached for the Greenough River Solar Farm and the Warradarge Wind Farm [AR p.1](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1) [CP p.1]\n\n**Key activities:**\n- Greenough River Solar Farm\n- Warradarge Wind Farm\n\n## Values and principles\n\n_null_\n\n- Safety\n- Reliability\n- Affordability\n\n## What they will measure themselves on this year (targets from 2021-22 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Cumulative generation from renewable energy projects | 27 GW (cumulative) [CP p.X] | |\n| CCE02 | Safety performance metrics | Stability or improvement in lost time injury frequency rate [CP p.X] | |\n\n## How they performed last year (results from 2020-21 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Cumulative generation from renewable energy projects | Target met [AR p.1](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1) | Achieved | [AR p.1](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1)(https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1) |\n| CCE02 | Safety performance metrics | Improved from 2.26 to 0.82 in lost time injury frequency rate [AR p.1](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1) | Achieved | [AR p.1](https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1)(https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf#page=1) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Synergy - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:54:59.038443+00:00\n**Entity ID**: S-WA-036\n**Entity type**: Government Trading Enterprise\n**Jurisdiction**: WA\n**Portfolio**: Energy\n**Website**: https://www.synergy.net.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 1 |\n| other-pdfs | 5 |\n| pages | 36 |\n| strategies | 5 |\n\n## Executive Readout\n\n### Purpose\n\n- Contents\nOur vision for reconciliation 4\nReconciliation Australia: CEO Message 5\nSynergy CEO Message 6\nMessage from the Minister for Energy (WA State Government) 6\nOur Business 7\nOur Reconciliation Journey 8\nKey learnings and Key Achievements 8\nEducation and Cultures 9\nEveryday Reconciliation 9\nCase Study: Jatu Clothing and PPE 10\nCase Study: Cultural Awareness Training and Education 10\nCase Study: Roelands Village 11\nOur RAP Working Group 12\nCollaboration Partners 13\nRelationships 14\nRespect 16\nOpportunities 18\nGovernance 19\n Source: `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf)`\n- [Page 15]\nGuiding principles and TPA Framework objectives\nGuiding principles\n• The TPA Framework is guided by principles that provide for :\n• Equitable treatment of TPAs.\n• Transparency in processes, decisions and outcomes.\n• Competitive neutrality through ringfencing and\nsegregation.\n• Consistency with ESM Rule requirements.\n• Risk management via technical validation, compliance\nand contracting safeguards.\n Source: `strategies/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Sli.pdf (https://www.synergy.net.au/-/media/Documents/DER/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Slides.pdf)`\n- [Page 6]\nThird Party Aggregator Framework\n2 Purpose and Audience\nThe purpose of this document is to set out Synergy’s approach to enabling Third Party Aggregator\nparticipation in delivering services to the Wholesale Electricity Market (WEM) through the Third Party\nAggregator Framework as required under clause 2.34C.1 of the Electricity System and Market Rules (ESM\nRules).\n Source: `strategies/TPA-Framework---Final.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Framework---Final.pdf)`\n- VPP Services means any service, arrangement or function, whether commercial,\ntechnical or operational, by which Distributed Energy Resources that are owned,\noperated or controlled by one or more end users are monitored, coordinated,\norchestrated, scheduled, dispatched or otherwise aggregated, to operate\ncollectively for the purpose of supplying, enabling, facilitating or supporting\nelectricity, energy services, capacity, network services, essential system services or\nother market, system or network support outcomes.\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n\n### Role and Functions\n\n- This is to avoid\nSynergy, as a competing aggregator, obtaining,\nor being seen to obtain, any competitive\nadvantage, or access to TPA competitively\nsensitive information, through its involvement in\nthis process. (Page 17)\nAddition Section 5 Role and Responsibilities Synergy has included an\nadditional responsibility for\nSynergy\nitself to clearly define they will\nprovide services as per\n• Comply with Synergy’s internal\ncontracted requirements to a\ngovernance, audit, and reporting\nHead Contractor, providing\nobligations as required under the ESM\nfurther clarity on Synergy’s role\nRules, including as set out in this\npurely being that of a pass\ndocument.\nthrough.\n• Provide Services to the Head Contractor\nin accordance with contracted\nrequirements. (Page 11)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 7 of 10\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- [pages 7,8,9,10]\naggregator, obtaining,\nor being seen to obtain, any competitive\nadvantage, or access to TPA competitively\nsensitive information, through its involvement in\nthis process. (Page 17)\nAddition Section 5 Role and Responsibilities Synergy has included an\nadditional responsibility for\nSynergy\nitself to clearly define they will\nprovide services as per\n• Comply with Synergy’s internal\ncontracted requirements to a\ngovernance, audit, and reporting\nHead Contractor, providing\nobligations as required under the ESM\nfurther clarity on Synergy’s role\nRules, including as set out in this\npurely being that of a pass\ndocument.\nthrough.\n• Provide Services to the Head Contractor\nin accordance with contracted\nrequirements. (Page 11)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 7 of 10\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- [Page 32]\n(viii) the TPA supports Synergy’s ongoing cyber assurance activities,\nincluding audits, reviews, regulatory inquiries, and updates to risk\nassessments, based on a documented and verifiable cybersecurity\nbaseline provided by the TPA (including through the Cyber Security\nQuestionnaire);\n(b) without limiting the warranties given in clause 10.3(a):\n(i) the TPA meets the requirements of SCHEDULE 3;\n(ii) the TPA has provided Synergy with responses to Synergy’s Cyber\nSecurity Questionnaire that Synergy considers, acting reasonably,\nappropriately minimise risks to cyber and data security; and\n(iii) the TPA’s responses in Synergy’s Cyber Security Questionnaire are\ntruthful and accurate and that the TPA will immediately notify\nSynergy of any change or matter or circumstance that would impact\nthe truthfulness or accuracy of its responses, by submitting to\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- Outlines\nModel Contract (to be roles, responsibilities, risk-sharing mechanisms and compliance obligations.\npublished by 1 July 2026)\n(TPA Model Contract)\nWA Electrical Requirements Electrical safety and inverter standards applicable to DER assets in the SWIS.\n& AS/NZS 4777.2\nWEM Procedure - Technical Specifies technical standards for DER integration and orchestration, including\nRequirements For telemetry, control and compliance requirements for Small User Facilities.\n Source: `strategies/TPA-Framework---Final.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Framework---Final.pdf)`\n- If a TPA wishes to submit a Tender Response that, contrary to clauses 3.4(d)(ii) and\n3.6(b), could result in a Head Contract that is inconsistent with any relevant actual\nor potential Contracting Limits then:\n(a) the TPA must, at least fifteen (15) Business Days before the Tender\nResponse is due to be provided to the Head Contractor, notify Synergy of\nthe TPA’s proposed solution that would enable Synergy to facilitate the\nprovision of those VPP Services in a manner consistent with the Original\nCommercial Intent;\n(b) within five (5) Business Days of receiving a notice under clause 3.6(a),\nSynergy must notify the TPA whether Synergy, acting reasonably, considers:\n(i) it is capable of implementing the TPA’s proposed solution so that the\nresulting Head Contract would be consistent with Synergy’s\nContracting Limits;\n(ii) whether implementation of that solution would require Synergy to\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [Page 22]\n(i) an amount, including a fixed amount or a percentage of the payments\nmade under the Head Contract, that Synergy considers, acting\nreasonably, reflects:\nA. the costs Synergy has and will incur in performing its\nobligations under the TPA Subcontract and the Head\nContract; and\nB. the costs of Synergy performing its role as Parent\nAggregator, including across contracts with other Third Party\nAggregators, other TPA Subcontracts and in relation to\nSynergy, in its ringfenced role as competitor in the market for\nVPP Services, providing that Synergy equitably allocates\nsuch costs; and\n(ii) if relevant, the pass through of any costs associated with Synergy\nimplementing a solution notified to it in accordance with clause 3.6\n(collectively “Fees”).\n(f) The TPA Subcontract must contain provisions that require it to be amended\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n\n### Strategic Priorities\n\n- Our RAP Working Group 6\nOur reconciliation journey 7\nAbout the artist 8\nOur partnerships and current activities 9\nOur deliverables 11\nReflect Reconciliation Action Plan (RAP) 1\n Source: `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)`\n- Each Tender Response must, in addition to the information specified in clause 3.2,\nalso include the following:\n(a) an acknowledgment that Synergy will share with the TPA any\ncorrespondence Synergy receives from the potential Head Contractor about:\n(i) the Tender Response that is relevant to the TPA; and\n(ii) any negotiations for a related Head Contract;\n(b) an offer to only provide TPAF Services in a manner that, if accepted by the\nHead Contractor, would result in a related TPA Subcontract, acceptable to\nthe TPA, that meets the requirements of clause 3.11;\n(c) an acknowledgement that any Head Contract resulting from the Tender\nResponse must contain provisions that permit Synergy to share, without any\nunreasonable conditions, with the TPA any information it receives form the\nHead Contractor in connection with the Head Contract; and\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- If a TPA wishes to submit a Tender Response that, contrary to clauses 3.4(d)(ii) and\n3.6(b), could result in a Head Contract that is inconsistent with any relevant actual\nor potential Contracting Limits then:\n(a) the TPA must, at least fifteen (15) Business Days before the Tender\nResponse is due to be provided to the Head Contractor, notify Synergy of\nthe TPA’s proposed solution that would enable Synergy to facilitate the\nprovision of those VPP Services in a manner consistent with the Original\nCommercial Intent;\n(b) within five (5) Business Days of receiving a notice under clause 3.6(a),\nSynergy must notify the TPA whether Synergy, acting reasonably, considers:\n(i) it is capable of implementing the TPA’s proposed solution so that the\nresulting Head Contract would be consistent with Synergy’s\nContracting Limits;\n(ii) whether implementation of that solution would require Synergy to\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [Page 22]\n(i) an amount, including a fixed amount or a percentage of the payments\nmade under the Head Contract, that Synergy considers, acting\nreasonably, reflects:\nA. the costs Synergy has and will incur in performing its\nobligations under the TPA Subcontract and the Head\nContract; and\nB. the costs of Synergy performing its role as Parent\nAggregator, including across contracts with other Third Party\nAggregators, other TPA Subcontracts and in relation to\nSynergy, in its ringfenced role as competitor in the market for\nVPP Services, providing that Synergy equitably allocates\nsuch costs; and\n(ii) if relevant, the pass through of any costs associated with Synergy\nimplementing a solution notified to it in accordance with clause 3.6\n(collectively “Fees”).\n(f) The TPA Subcontract must contain provisions that require it to be amended\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- 2.4 Security Risk Management\n(a) The TPA must implement, maintain, enforce, regularly test and update information security\npolicies, procedures and controls consistent with Good Industry Practice to identify, classify,\nminimise or eliminate any material risk to information security, physical security or the TPA’s\nsupply chain in connection with the performance of their obligations.\n(b) Without limiting clause 3, the TPA must:\n(1) ensure that only TPA’s personnel and Subcontractors who successfully pass background\nscreening and hold a police clearance or other security clearance required by Synergy are\ngranted access to Asset Data or Synergy Systems; and\n(2) establish and maintain a process or system to identify, and minimise or eliminate, material\nrisks arising out of the actions or omissions of careless, negligent or malicious TPA’s\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- Synergy set a target of two per cent of contracts and purchase\norders over $50,000 to be awarded to Aboriginal-owned\nNAIDOC Week\nbusinesses in 2019-20, following the introduction of the\nState Government’s Aboriginal Procurement Policy that sets At our 2019 NAIDOC Week celebrations at our three\nmandatory targets for contracting with Aboriginal businesses. major sites, Traditional Owners introduced our business to\nSynergy achieved the target by awarding three new contracts Aboriginal cultures and presented three paintings produced\n“I create art that to Aboriginal-owned businesses for that period.\n Source: `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)`\n- [pages 1,2]\n[Page 1]\nMEDIA RELEASE\n8 October 2020\nSynergy releases 2020 Annual Report\nSynergy has improved its financial performance in FY2019-20, in the face of a rapidly evolving energy\nlandscape and challenges associated with the global COVID-19 pandemic.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- For FY2019-20, Synergy reported a net loss after tax of $27.2 million, with total revenue in FY2019-20\ngrowing by 5.2 per cent to $2.99 billion, mainly resulting from ‘payments in lieu of subsidies’ from\ngovernment.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- [Page 2]\n• Synergy’s statutory loss after tax was $27.2 million compared to a loss\nafter tax of $656.9 million for FY2018-19.\n• Electricity sales were 12,112 GWh compared with 12,356 GWh in FY2018-19, with the impacts of\nCOVID-19 offset by warmer than average weather.\n• Reflecting the expected subsequent challenges related to COVID-19 with residential collections during\nthe FY2020-21 period, Synergy recognised a doubtful debt expense of $41.7 million which reflects an\nincremental provision for bad debts of $21.5 million and a further $21.3 million onerous obligation\nrelating to the freeze on disconnections.\n• In April 2020, Synergy received $310.8 million from the Government in COVID-19 stimulus payments\nto be applied towards customers’ accounts.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- [pages 1,2,3,4,5]\n[Page 1]\nInnovate\nReconciliation Action Plan\nJuly 2023–July 2025\n Source: `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Synergy set a target of two per cent of contracts and purchase\norders over $50,000 to be awarded to Aboriginal-owned\nNAIDOC Week\nbusinesses in 2019-20, following the introduction of the\nState Government’s Aboriginal Procurement Policy that sets At our 2019 NAIDOC Week celebrations at our three\nmandatory targets for contracting with Aboriginal businesses. major sites, Traditional Owners introduced our business to\nSynergy achieved the target by awarding three new contracts Aboriginal cultures and presented three paintings produced\n“I create art that to Aboriginal-owned businesses for that period.\n Source: `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)`\n- If a TPA wishes to submit a Tender Response that, contrary to clauses 3.4(d)(ii) and\n3.6(b), could result in a Head Contract that is inconsistent with any relevant actual\nor potential Contracting Limits then:\n(a) the TPA must, at least fifteen (15) Business Days before the Tender\nResponse is due to be provided to the Head Contractor, notify Synergy of\nthe TPA’s proposed solution that would enable Synergy to facilitate the\nprovision of those VPP Services in a manner consistent with the Original\nCommercial Intent;\n(b) within five (5) Business Days of receiving a notice under clause 3.6(a),\nSynergy must notify the TPA whether Synergy, acting reasonably, considers:\n(i) it is capable of implementing the TPA’s proposed solution so that the\nresulting Head Contract would be consistent with Synergy’s\nContracting Limits;\n(ii) whether implementation of that solution would require Synergy to\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- December Islander supplier\n2021 diversity to support Develop and implement a procurement strategy to meet/ August 2021 Chief Financial\nimproved economic and exceed the WA Department of Finance target of 3 per Officer\n6.\n Source: `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)`\n- Generally, in contracts for market Services,\nnetwork constraints or Emergency Solar\nManagement events should not result in non-\navailability penalties, however these items will\nneed to be reviewed by a TPA on a per Service\nbasis. (Page 17)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 8 of 10\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- Each Tender Response must, in addition to the information specified in clause 3.2,\nalso include the following:\n(a) an acknowledgment that Synergy will share with the TPA any\ncorrespondence Synergy receives from the potential Head Contractor about:\n(i) the Tender Response that is relevant to the TPA; and\n(ii) any negotiations for a related Head Contract;\n(b) an offer to only provide TPAF Services in a manner that, if accepted by the\nHead Contractor, would result in a related TPA Subcontract, acceptable to\nthe TPA, that meets the requirements of clause 3.11;\n(c) an acknowledgement that any Head Contract resulting from the Tender\nResponse must contain provisions that permit Synergy to share, without any\nunreasonable conditions, with the TPA any information it receives form the\nHead Contractor in connection with the Head Contract; and\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- The obligations in clause 19.1 do not apply to:\n(a) any disclosure of information to legal advisers who are under a duty of\nconfidence;\n(b) any disclosure made with the disclosing Party’s prior written consent, which\nmust not be unreasonably withheld and may be given subject to conditions;\n(c) any disclosure of information required to be disclosed to any Authority in\nconnection with the granting of any Approval required under this Agreement;\n(d) any disclosure required by Law (including any order of a court of competent\njurisdiction) or the rules of any stock exchange or statutory duty;\n(e) information which is, at the relevant time, in the public domain other than as\na result of a breach of confidence;\n(f) any disclosure of information to the Electricity Review Board, the Economic\nRegulation Authority, or AEMO or Western Power, as contemplated by this\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- 2.4 Security Risk Management\n(a) The TPA must implement, maintain, enforce, regularly test and update information security\npolicies, procedures and controls consistent with Good Industry Practice to identify, classify,\nminimise or eliminate any material risk to information security, physical security or the TPA’s\nsupply chain in connection with the performance of their obligations.\n(b) Without limiting clause 3, the TPA must:\n(1) ensure that only TPA’s personnel and Subcontractors who successfully pass background\nscreening and hold a police clearance or other security clearance required by Synergy are\ngranted access to Asset Data or Synergy Systems; and\n(2) establish and maintain a process or system to identify, and minimise or eliminate, material\nrisks arising out of the actions or omissions of careless, negligent or malicious TPA’s\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- Synergy has by an Aboriginal artist (the artist has chosen not to be\nset a target of three per cent for 2020-2021. identified).\n Source: `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)`\n- The Parties agree and acknowledge that, subject to clauses 11.4 and 11.5,\nregardless of the nature of any Claim or indemnity, neither Party is liable to the\nother in any circumstances for any:\n(a) Indirect or Consequential Loss, even if those Losses may reasonably be\nsupposed to have been in the contemplation of both Parties as a probable\nresult of the breach at the time they entered into this Agreement;\n(b) loss of market, opportunity or profit (whether direct or indirect); or\n(c) damages or Losses to the extent that a claim results from the other Party’s\nfailure to act in accordance with this Agreement, any Laws (unless caused\nor contributed to by the act or omission of the First Party), or GEIP.\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- In addition to Synergy’s other rights under this Agreement, the TPA acknowledges\nand agrees that failure to comply with clauses 22.1 to 22.5 may result in Synergy\nnot awarding a contract for goods or services to the TPA in the future.\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [pages 1,2]\n[Page 1]\nMEDIA RELEASE\n8 October 2020\nSynergy releases 2020 Annual Report\nSynergy has improved its financial performance in FY2019-20, in the face of a rapidly evolving energy\nlandscape and challenges associated with the global COVID-19 pandemic.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- For FY2019-20, Synergy reported a net loss after tax of $27.2 million, with total revenue in FY2019-20\ngrowing by 5.2 per cent to $2.99 billion, mainly resulting from ‘payments in lieu of subsidies’ from\ngovernment.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- [Page 2]\n• Synergy’s statutory loss after tax was $27.2 million compared to a loss\nafter tax of $656.9 million for FY2018-19.\n• Electricity sales were 12,112 GWh compared with 12,356 GWh in FY2018-19, with the impacts of\nCOVID-19 offset by warmer than average weather.\n• Reflecting the expected subsequent challenges related to COVID-19 with residential collections during\nthe FY2020-21 period, Synergy recognised a doubtful debt expense of $41.7 million which reflects an\nincremental provision for bad debts of $21.5 million and a further $21.3 million onerous obligation\nrelating to the freeze on disconnections.\n• In April 2020, Synergy received $310.8 million from the Government in COVID-19 stimulus payments\nto be applied towards customers’ accounts.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- [pages 1,2,3,4,5]\n[Page 1]\nInnovate\nReconciliation Action Plan\nJuly 2023–July 2025\n Source: `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $27.2 million, $2.99 billion, 27.2 million, 5.2 per cent, 2.99 billion | For FY2019-20, Synergy reported a net loss after tax of $27.2 million, with total revenue in FY2019-20\ngrowing by 5.2 per cent to $2.99 billion, mainly resulting from ‘payments in lieu of subsidies’ from\ngovernment. | `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)` |\n| $27.2 million, $656.9 million, $41.7 million, $21.5 million, $21.3 million, $310.8 million | [Page 2]\n• Synergy’s statutory loss after tax was $27.2 million compared to a loss\nafter tax of $656.9 million for FY2018-19.\n• Electricity sales were 12,112 GWh compared with 12,356 GWh in FY2018-19, with the impacts of\nCOVID-19 offset by warmer than average weather.\n• Reflecting the expected subsequent challenges related to COVID-19 with residential collections during\nthe FY2020-21 period, Synergy recognised a doubtful debt expense of $41.7 mil | `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)` |\n| $3 billion, 3 billion | In June 2022, the State Government\nEstablished under the Electricity Corporations Act announced its intention to close State Government\n2005, Synergy is owned by the State Government of owned coal fired power stations by 2030, committing\nWestern Australia, with our board and management $3 billion to build replacement wind and large-scale\nreporting to the Minister for Energy, the Hon. | `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf)` |\n| $3 billion, 3 billion | [pages 7,8]\nent of owned coal fired power stations by 2030, committing\nWestern Australia, with our board and management $3 billion to build replacement wind and large-scale\nreporting to the Minister for Energy, the Hon. | `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf)` |\n| $50,000 | Synergy set a target of two per cent of contracts and purchase\norders over $50,000 to be awarded to Aboriginal-owned\nNAIDOC Week\nbusinesses in 2019-20, following the introduction of the\nState Government’s Aboriginal Procurement Policy that sets At our 2019 NAIDOC Week celebrations at our three\nmandatory targets for contracting with Aboriginal businesses. major sites, Traditional Owners introduced our business to\nSynergy achieved the target by awa | `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)` |\n| $16,000 | Usage options\nAnytime stepped\nShow help information\nIncludes a rate for the first 1,650 units each day and a different rate for any units used thereafter\nEligibility\nUse less than 50,000 units p.a. (or less than $16,000 p.a.)\nShow help information\nUse less than 137 units per day. | `pages/priorities-index__09.html (https://www.synergy.net.au/Your-business/Business-energy/Government-regulated-tariffs/Synergy-Business-Plan-L1-Tariff)` |\n| $16,000 | Eligibility\nTo be eligible for this tariff your business needs to use at least 50,000 units p.a. or spend more than $16,000 p.a. on electricity\nYour site will need to be connected at low/medium voltage (240/415 volts)\nGovernment regulated tariff pricing is subject to State Government review and adjustment on a regular basis\nCurrent rates:\nAnytime stepped rates apply. | `pages/priorities-index__10.html (https://www.synergy.net.au/Your-business/Business-energy/Government-regulated-tariffs/Synergy-Business-Plan-Fifty-L3-Tariff)` |\n| $3 | x��}\u000b\\|T������33��$3y?9\u0013&\u000f�\u0010�\u0002�#�\u0013� �B��\u0004�$@\u0014\\|\u0006I@P\u0001Q\u0004�\u0002��Z���2�NxH�Z��\u0012��hkͭ����-Z�d����\u0001��_o����z�}�N�^���{������3C\u00021\"�@\"Ӷ�\u0019�\u0005�ͷ�%b�Q[�𚆦ݭ��J4�-\"~h��f����\u0017\u0013սLd����k\u000ee�ۉ*�\u0011\u0019�_q���\u0017�۵��q\bѲ�\u001776,���\u0015���/��\u0016�\"ju�\u001d�?\u001d����4�p���\u0003(��R���-l���\u0010��K��xM�\nM��Q�h�\u0004}�5��\nR��@l�O�}�6\\�H�\u0005ȟI!���tݲf6���'�~���MRըg�*{��_����o�s�\u001b�G\u0016iJ4��\u001d\u001f\u0016�\n���\u000f7}�͙\u0001\u001b���n��/\b�8�7��l��7߬�ѹ� E\u001c\u00175�㴖l�O\u0012q�\\�\n\\%��h����\u0011RȤ�X)D\u0007�\u0001)�A��(��Í2\u0017$��p7�0\u0017݆��gN)s\u0010��ה7}�X�q<�h��~?\u0016-S9$fJ���I\\|L | `pages/strategies-index__03.html (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Framework.pdf)` |\n| $123 | B�6��\u0005�g4�\u001c�\u000f\u0001�b�BD��A�R\u0011B�Oc\u0006�\nG�F�(O\u0005\"k �\u0010� �>\u0002\\|�4`'D��.B=nM��G�T�}<�5\u0010!\u0017�Z�7\u0002QK�\\|\u0005G9�/�Ȏ�R�Q$�\u0011\u0015\u000fY,j��`\u0014�����dD�iBɃ���E\u0017��Wr��\u001b��=�9.\u0010u\u001e�\u0004�%j��%��U�+����i$\u0016��+4�J\u0012\u000bT��\n\u0015��*��\u0018O&Ä��4�\u001a\u0013�jR�CJ�13�P2IE�bQJR.�s‰\\|E�\u0006�)R��X�B���s0�\u001ew�zÇ\u0017\u0007\u0013\u00122e\u001a\u0016Jȓ\u0015�\u0019�w�\"M��fK�P�8M��d�\\|R\u0014*,@�$�&\u00132��\bh\u0014@(�Vd��I�H��\u0012*\u0012˖KH\u0015��v\b�X�4�������$123��HH &�z1 �NVI��@$CBj\b�L��SI� ��4*BBf\u0012�\fL��ett�����L� 4\u0004��9DH�U\n��c\u001c�RCQ^�8\u0017\u0011:AB�.B��\u0018�\u0018�\"r��T,*%\u0005(�9aBE�T�EJ��\u00142B��� �J�,%0\u0011�LVc\\ | `pages/strategies-index__03.html (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Framework.pdf)` |\n| $4 | �fk� r%$4\u0013Ҥ�2eSDA6��ir�\u0010�\u0010��&M�\u0002����`��(d2\u0005\n\u0001\u001aj\u000e�D���\nyCt�����(}]\\H�s�4C�$%R�Y�Ju�-\u0017@9��\u0003G�^\u0014\u0016j�\u0018d�rⶔp�4E8�8\u000baNW� 4d\u000e)\u0003Ɉ�n��\u0010�&�mf\u0016\n��F��\u0006\u0010�`V���H8X�\n$*���4B�\nl�\u0018\u0003��G�tL�\u0004\u0012T\u000eA!Pq��ٿn\u0005T�P�\u0015 s`\\|H\u0014�ٙ�#\u0004U\u0003�2��\u0003���ZLDW���H# �\u0003�\u0016�\\�&\nv�\u001b�\u000e7��nX&\u0005qJɆ�TT}\u0005\u0012P\u0012A\u000b9X�B\"M�O\u0012\u0001��\u0006\u0006��P�\u0002�I�0yհ��\u0012`�\u000b0\\M��\n8@_�(��*��@$�44�H��4E�Wl�i���\u0003eH�@�U\u0018�N&kt\u0001�\u0018� �%R�x�T�\u0013I�\u001cRo��\u000f�\f�\u0007&��1R�!u\u001a\u0001�J\"�d.�g�\n�Wk@0�:\f��J��\u0001�-�������L\u0019ve1W�\u0005�`��Nq\nm) L\u0013���!FK��\u00051�*�3=� =\u0013\u000f��,X(�;Q�Z��\u0017De��h�.\u000e�bW�k}�A\u0017�\u000e��J��t��R��Q\n\u0013\u001d���\u0010� ��0�\u0013zL\b\f���fڻ��}\u0018�S����Vu\u0011\b\u000eѕ{_�bq\nva}\u0018�/�;i��W'z�'v�%\u0010?,�۴_���\u001b�Ӊ�_�`�\u0013��O\u0007̱q�q�*��\u0013�m�RQgգ�\u001d�c�R��\u000f \u001e�Ą�`��-��;k\u001b��@�&Jd�1�73;�\u001d����*\u0019\u0015��\u0013��\"\u0019]�c�\b���2\u001c>�Ұ�L�YRL�,\u001c��Qء�4\u0019���]�;؇�x\u0010������PB�ø�\u0011(ʉ�\u0010KF\"\u0005�\u0013�`�v;�?C����\u0014��\u0014}�0��v�/��$5\u0002\u000er8_�LK���2�\b� uo�{�\u0018\u0018\u0018^u;�\u0014�@SJ\u0004(�8\u0011\fQ<� �;\u001e��7��n��\u0003�\u0012�_��C��\u001eL\\\u000b�gh\u0007�%���o��<���٘��4&T.+\u001b���H�hZ+x�G���\u000f\"�/?��\u0013���\"�\f\u000e\u0001\n\u0017��pt� m(cT�N�B;\bl��V��\u0015��H\n��s�ʸ�G���\u001fH/������7ޣu\u0017�E��L��gg��ڮ.�޼�(\u0005\u001d�������\u001c���J^˖�T\u0010ɛU���/\u0011���\u0012d�C(Q\u000bI\u0014pF4\u0007\u001d\u0011\u000e\f�\u000b��\u0017i\u001b-r�O \u0012;���\u0015�!�\u0011h)�07��u\u001bX-\u001d�-�r�*h,����l�� | `pages/strategies-index__03.html (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Framework.pdf)` |\n| $3, $4 | \u00182!\u001c!22222222222222222222222222222222222222222222222222��\u0011\b\u00048\u0007�\u0003\u0001\"\u0002\u0011\u0001\u0003\u0011\u0001��\u001f\u0001\u0005\u0001\u0001\u0001\u0001\u0001\u0001\u0001\u0002\u0003\u0004\u0005\u0006\u0007\b \n\u000b���\u0010\u0002\u0001\u0003\u0003\u0002\u0004\u0003\u0005\u0005\u0004\u0004\u0001}\u0001\u0002\u0003\u0004\u0011\u0005\u0012!1A\u0006\u0013Qa\u0007\"q\u00142���\b#B��\u0015R��$3br� \n\u0016\u0017\u0018\u0019\u001a%&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz���������������������������������������������������������������������������\u001f\u0001\u0003\u0001\u0001\u0001\u0001\u0001\u0001\u0001\u0001\u0001\u0001\u0002\u0003\u0004\u0005\u0006\u0007\b \n\u000b���\u0011\u0002\u0001\u0002\u0004\u0004\u0003\u0004\u0007\u0005\u0004\u0004\u0001\u0002w\u0001\u0002\u0003\u0011\u0004\u0005!1\u0006\u0012AQ\u0007aq\u0013\"2�\b\u0014B���� #3R�\u0015br�\n\u0016$4�%�\u0017\u0018\u0019\u001a&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz���������������������������������������������� | `pages/strategies-index__05.html (https://www.synergy.net.au/-/media/Documents/DER/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Slides.pdf)` |\n| $0 | x���iTU���/�MV]Y�j�7$&�Xc�5�\u001a�\u00194�h�\u0001�\u0003�\n\u0018&C\u0014\u0015Q\u0004ā\b\"(�\"\b� �#�\"�`\u0010Dq�\u0010\u0015E\u0011eRD!������>�۳�\u0005\u0019\u0012OzB���[�}���gz\u001e���+�<�<��X�g�\ny\u0006�%�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g�B�\u0001h\u000by\u0006�-�\u0019���g���Zy��n��\n�+��k�$0t��S9:_ M�gЮ�=\f7�$N����_�����p�ә��&��]+\u0019:r^]]�����n�{#쪪k�\u001fe_PX��u̓ڷ\u0006Y\u0019Lv | `pages/strategies-index__05.html (https://www.synergy.net.au/-/media/Documents/DER/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Slides.pdf)` |\n| $50,000 | Synergy set a target of two per cent of contracts and purchase\norders over $50,000 to be awarded to Aboriginal-owned\nNAIDOC Week\nbusinesses in 2019-20, following the introduction of the\nState Government’s Aboriginal Procurement Policy that sets At our 2019 NAIDOC Week celebrations at our three\nmandatory targets for contracting with Aboriginal businesses. major sites, Traditional Owners introduced our business to\nSynergy achieved the target by awa | `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)` |\n| $27.2 million, $2.99 billion, 27.2 million, 5.2 per cent, 2.99 billion | For FY2019-20, Synergy reported a net loss after tax of $27.2 million, with total revenue in FY2019-20\ngrowing by 5.2 per cent to $2.99 billion, mainly resulting from ‘payments in lieu of subsidies’ from\ngovernment. | `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)` |\n| $27.2 million, $656.9 million, $41.7 million, $21.5 million, $21.3 million, $310.8 million | [Page 2]\n• Synergy’s statutory loss after tax was $27.2 million compared to a loss\nafter tax of $656.9 million for FY2018-19.\n• Electricity sales were 12,112 GWh compared with 12,356 GWh in FY2018-19, with the impacts of\nCOVID-19 offset by warmer than average weather.\n• Reflecting the expected subsequent challenges related to COVID-19 with residential collections during\nthe FY2020-21 period, Synergy recognised a doubtful debt expense of $41.7 mil | `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)` |\n\n## Key Achievements\n\n- Contents\nOur vision for reconciliation 4\nReconciliation Australia: CEO Message 5\nSynergy CEO Message 6\nMessage from the Minister for Energy (WA State Government) 6\nOur Business 7\nOur Reconciliation Journey 8\nKey learnings and Key Achievements 8\nEducation and Cultures 9\nEveryday Reconciliation 9\nCase Study: Jatu Clothing and PPE 10\nCase Study: Cultural Awareness Training and Education 10\nCase Study: Roelands Village 11\nOur RAP Working Group 12\nCollaboration Partners 13\nRelationships 14\nRespect 16\nOpportunities 18\nGovernance 19\n Source: `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf)`\n- [pages 31,32,33]\ny operated\nsystems;\n(v) the technical and operational controls implemented by the TPA\n(including identity and access management, system security,\nlogging, and vulnerability management) reduce the risk of\nunauthorised access, data compromise, or disruption to electricity\nsystem operations;\n(vi) the TPA will be able to facilitate Synergy demonstrating due\ndiligence in connection with third party cyber risk management,\nincluding documented assessment of controls proportionate to the\ncriticality of the services, systems, or DER interfaces provided by\nthe TPA;\n(vii) interfaces between the TPA’s systems and Synergy operated\nenvironments are designed and operated in a manner that\npreserves the confidentiality, integrity, and availability of\noperational, network, and market related systems; and\n29\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [Page 3]\nThird Party Aggregator Framework\nConsultation Summary\nIntroduction\nThe Electricity System and Market Amendment (Tranche 9) Rules 20253 gazetted on 23 December\n2025, introduced amendments to the ESM Rules that implemented the requirement for Synergy to\ndesign and publish the TPA Framework.\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- If a TPA wishes to submit a Tender Response that, contrary to clauses 3.4(d)(ii) and\n3.6(b), could result in a Head Contract that is inconsistent with any relevant actual\nor potential Contracting Limits then:\n(a) the TPA must, at least fifteen (15) Business Days before the Tender\nResponse is due to be provided to the Head Contractor, notify Synergy of\nthe TPA’s proposed solution that would enable Synergy to facilitate the\nprovision of those VPP Services in a manner consistent with the Original\nCommercial Intent;\n(b) within five (5) Business Days of receiving a notice under clause 3.6(a),\nSynergy must notify the TPA whether Synergy, acting reasonably, considers:\n(i) it is capable of implementing the TPA’s proposed solution so that the\nresulting Head Contract would be consistent with Synergy’s\nContracting Limits;\n(ii) whether implementation of that solution would require Synergy to\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- Subject to clauses 23.2 to 23.4, and, for any VPP Service, any contrary notice\nrequirements in the TPA Subcontract or required by the operation of clause 1.4, a\nnotice must be legible, in writing and delivered by hand or sent by pre-paid post or\nemail to a Party at the address or email address for that Party set out in clauses\n17.5 or 17.6, or to any other address or email address as notified by that Party.\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- 2.4 Security Risk Management\n(a) The TPA must implement, maintain, enforce, regularly test and update information security\npolicies, procedures and controls consistent with Good Industry Practice to identify, classify,\nminimise or eliminate any material risk to information security, physical security or the TPA’s\nsupply chain in connection with the performance of their obligations.\n(b) Without limiting clause 3, the TPA must:\n(1) ensure that only TPA’s personnel and Subcontractors who successfully pass background\nscreening and hold a police clearance or other security clearance required by Synergy are\ngranted access to Asset Data or Synergy Systems; and\n(2) establish and maintain a process or system to identify, and minimise or eliminate, material\nrisks arising out of the actions or omissions of careless, negligent or malicious TPA’s\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- Nov 2023 Communication\nFeb 2024 Business Partner\nMay 2024\nPublicly report our RAP achievements, challenges, and Sep Senior\nlearnings, annually. (annually) Communication\nBusiness Partner\nInvestigate participating in Reconciliation Australia’s May 2024 Head of Diversity,\nbiennial Workplace RAP Barometer.\n Source: `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf)`\n- Synergy set a target of two per cent of contracts and purchase\norders over $50,000 to be awarded to Aboriginal-owned\nNAIDOC Week\nbusinesses in 2019-20, following the introduction of the\nState Government’s Aboriginal Procurement Policy that sets At our 2019 NAIDOC Week celebrations at our three\nmandatory targets for contracting with Aboriginal businesses. major sites, Traditional Owners introduced our business to\nSynergy achieved the target by awarding three new contracts Aboriginal cultures and presented three paintings produced\n“I create art that to Aboriginal-owned businesses for that period.\n Source: `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)`\n- [pages 21,22,23]\nii) have completed testing that shows, to Synergy’s reasonable\nsatisfaction, that its systems and processes integrate with Synergy’s\nsystems and processes in a manner that enables Synergy to comply\nwith this Agreement, the Head Contract, all applicable Laws, and\nwhich are otherwise are consistent with the Original Commercial\nIntent, and which may include obligations that are additional to those\nin the Head Contract where Synergy considers, acting reasonably, it\nis reasonably required in relation to Synergy’s role as Parent\nAggregator,\nwhere the TPA Handbook contains guidance, but not any requirements, on\nhow Synergy will assess the matters set out in this clause.\n(e) The TPA Subcontract must set out the fees the TPA must pay to Synergy in\nrelation to that VPP Service, which may include:\n19\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- Other than Operational Instructions, a notice delivered or received other than on a\nBusiness Day or after 3.00pm (recipient’s time) is regarded as received at 9.00am\non the following Business Day, and a notice delivered or received before 9.00am\n(recipient’s time) is regarded as received at 9.00am.\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [pages 1,2]\n[Page 1]\nMEDIA RELEASE\n8 October 2020\nSynergy releases 2020 Annual Report\nSynergy has improved its financial performance in FY2019-20, in the face of a rapidly evolving energy\nlandscape and challenges associated with the global COVID-19 pandemic.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- For FY2019-20, Synergy reported a net loss after tax of $27.2 million, with total revenue in FY2019-20\ngrowing by 5.2 per cent to $2.99 billion, mainly resulting from ‘payments in lieu of subsidies’ from\ngovernment.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- 2.4 Security Risk Management\n(a) The TPA must implement, maintain, enforce, regularly test and update information security\npolicies, procedures and controls consistent with Good Industry Practice to identify, classify,\nminimise or eliminate any material risk to information security, physical security or the TPA’s\nsupply chain in connection with the performance of their obligations.\n(b) Without limiting clause 3, the TPA must:\n(1) ensure that only TPA’s personnel and Subcontractors who successfully pass background\nscreening and hold a police clearance or other security clearance required by Synergy are\ngranted access to Asset Data or Synergy Systems; and\n(2) establish and maintain a process or system to identify, and minimise or eliminate, material\nrisks arising out of the actions or omissions of careless, negligent or malicious TPA’s\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [pages 1,2]\n[Page 1]\nMEDIA RELEASE\n8 October 2020\nSynergy releases 2020 Annual Report\nSynergy has improved its financial performance in FY2019-20, in the face of a rapidly evolving energy\nlandscape and challenges associated with the global COVID-19 pandemic.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- [Page 2]\n• Synergy’s statutory loss after tax was $27.2 million compared to a loss\nafter tax of $656.9 million for FY2018-19.\n• Electricity sales were 12,112 GWh compared with 12,356 GWh in FY2018-19, with the impacts of\nCOVID-19 offset by warmer than average weather.\n• Reflecting the expected subsequent challenges related to COVID-19 with residential collections during\nthe FY2020-21 period, Synergy recognised a doubtful debt expense of $41.7 million which reflects an\nincremental provision for bad debts of $21.5 million and a further $21.3 million onerous obligation\nrelating to the freeze on disconnections.\n• In April 2020, Synergy received $310.8 million from the Government in COVID-19 stimulus payments\nto be applied towards customers’ accounts.\n Source: `annual-reports/2020.pdf (https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf)`\n- 2026 Synergy Schools Solar Challenge event locations\nBunbury – 10 March\nCollie – 11 March\nAlbany – 12 March\nNorth Metro – 17 March\nGeraldton – 19 March\nSouth Metro – 24 March\nKalgoorlie – 26 March\nGrand-final – 31 March\n Source: `pages/announcements-index__25.html (https://www.synergy.net.au/About-us/News-and-announcements/Media-releases/Synergy-Schools-Solar-Challenge-celebrates-10-years-of-powering-young-minds)`\n- Prior to Pippa’s appointment at Synergy, she held senior leadership roles at Woodside for 12 years including in Legal, Risk and Compliance, Internal Audit and People and Capability.\n Source: `pages/leadership.html (https://www.synergy.net.au/About-us/Who-we-are/Our-people)`\n- This is to avoid\nSynergy, as a competing aggregator, obtaining,\nor being seen to obtain, any competitive\nadvantage, or access to TPA competitively\nsensitive information, through its involvement in\nthis process. (Page 17)\nAddition Section 5 Role and Responsibilities Synergy has included an\nadditional responsibility for\nSynergy\nitself to clearly define they will\nprovide services as per\n• Comply with Synergy’s internal\ncontracted requirements to a\ngovernance, audit, and reporting\nHead Contractor, providing\nobligations as required under the ESM\nfurther clarity on Synergy’s role\nRules, including as set out in this\npurely being that of a pass\ndocument.\nthrough.\n• Provide Services to the Head Contractor\nin accordance with contracted\nrequirements. (Page 11)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 7 of 10\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- [pages 7,8,9,10]\naggregator, obtaining,\nor being seen to obtain, any competitive\nadvantage, or access to TPA competitively\nsensitive information, through its involvement in\nthis process. (Page 17)\nAddition Section 5 Role and Responsibilities Synergy has included an\nadditional responsibility for\nSynergy\nitself to clearly define they will\nprovide services as per\n• Comply with Synergy’s internal\ncontracted requirements to a\ngovernance, audit, and reporting\nHead Contractor, providing\nobligations as required under the ESM\nfurther clarity on Synergy’s role\nRules, including as set out in this\npurely being that of a pass\ndocument.\nthrough.\n• Provide Services to the Head Contractor\nin accordance with contracted\nrequirements. (Page 11)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 7 of 10\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- Generally, in contracts for market Services,\nnetwork constraints or Emergency Solar\nManagement events should not result in non-\navailability penalties, however these items will\nneed to be reviewed by a TPA on a per Service\nbasis. (Page 17)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 8 of 10\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- [pages 31,32,33]\ny operated\nsystems;\n(v) the technical and operational controls implemented by the TPA\n(including identity and access management, system security,\nlogging, and vulnerability management) reduce the risk of\nunauthorised access, data compromise, or disruption to electricity\nsystem operations;\n(vi) the TPA will be able to facilitate Synergy demonstrating due\ndiligence in connection with third party cyber risk management,\nincluding documented assessment of controls proportionate to the\ncriticality of the services, systems, or DER interfaces provided by\nthe TPA;\n(vii) interfaces between the TPA’s systems and Synergy operated\nenvironments are designed and operated in a manner that\npreserves the confidentiality, integrity, and availability of\noperational, network, and market related systems; and\n29\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [Page 32]\n(viii) the TPA supports Synergy’s ongoing cyber assurance activities,\nincluding audits, reviews, regulatory inquiries, and updates to risk\nassessments, based on a documented and verifiable cybersecurity\nbaseline provided by the TPA (including through the Cyber Security\nQuestionnaire);\n(b) without limiting the warranties given in clause 10.3(a):\n(i) the TPA meets the requirements of SCHEDULE 3;\n(ii) the TPA has provided Synergy with responses to Synergy’s Cyber\nSecurity Questionnaire that Synergy considers, acting reasonably,\nappropriately minimise risks to cyber and data security; and\n(iii) the TPA’s responses in Synergy’s Cyber Security Questionnaire are\ntruthful and accurate and that the TPA will immediately notify\nSynergy of any change or matter or circumstance that would impact\nthe truthfulness or accuracy of its responses, by submitting to\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- This policy must be extended to provide coverage to Synergy as principal or owner or\noccupier against any liability it may incur to the TPA’s personnel or the TPA’s Subcontractors\nboth statutory and at common law;\n(c) Information and technology (cyber) insurance covering those risks that are usually covered\nby a policy of that nature, including any claim arising out of an actual or alleged:\n(1) breach or public disclosure of personal or corporate information whilst in the care custody\nor control of the TPA or by any person or entity engaged by the TPA to collect, store or\nprocess information or data on behalf of the TPA; or\n(2) act, error or omission by an unauthorised person or entity resulting in loss of or damage to\nthe computer system (including hardware, software and data) owned or used by the TPA,\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- SOCI Act: means the Security of Critical Infrastructure Act 2018 (Cth), and any rules or instruments\nmade under it, as amended from time to time, including the Security of Critical Infrastructure (Critical\ninfrastructure risk management program) Rules (LIN 23/006) 2023 (Cth).\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [Page 62]\n2.2 Compliance General\n(a) The TPA must promptly and without delay, notify Synergy of:\n(1) any breach of the TPA’s obligations under this clause 2; and\n(2) any request, claim, or requirement of a Government Agency in relation to any SOCI\nRequirements.\n(b) In the event of any conflict or inconsistency between clauses 2 and 3 and another provision of\nthis Agreement, clauses 2 and 3 will prevail, except where the other provision of this Agreement\nprescribes a stricter standard (in which case that stricter standard prevails).\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- 3.3 Security Policies\n(a) To the extent applicable to the performance of their obligations, the TPA must comply with any\nstandards or frameworks as notified in writing by Synergy to the TPA.\n(b) The TPA must, if requested by Synergy, allow, and give access to all evidence, premises, TPA’s\npersonnel or Subcontractors, materials and systems to enable Synergy, or any auditor\nappointed by Synergy, to audit or confirm the TPA’s compliance with clauses 2 and 3.3.\n(c) The TPA must at all times have in place and comply with security arrangements which comply\nwith the following (and in the case of conflict the highest standard will prevail):\n(1) Good Electricity Industry Practice;\n(2) the policies and standards that the TPA applies to its own information and documentation;\n(3) the Common Cyber Security Requirements for DER; and\n(4) ISO 27001 or any replacement standard.\n(d) The TPA must:\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Contents\nOur vision for reconciliation 4\nReconciliation Australia: CEO Message 5\nSynergy CEO Message 6\nMessage from the Minister for Energy (WA State Government) 6\nOur Business 7\nOur Reconciliation Journey 8\nKey learnings and Key Achievements 8\nEducation and Cultures 9\nEveryday Reconciliation 9\nCase Study: Jatu Clothing and PPE 10\nCase Study: Cultural Awareness Training and Education 10\nCase Study: Roelands Village 11\nOur RAP Working Group 12\nCollaboration Partners 13\nRelationships 14\nRespect 16\nOpportunities 18\nGovernance 19\n Source: `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf)`\n- This policy must be extended to provide coverage to Synergy as principal or owner or\noccupier against any liability it may incur to the TPA’s personnel or the TPA’s Subcontractors\nboth statutory and at common law;\n(c) Information and technology (cyber) insurance covering those risks that are usually covered\nby a policy of that nature, including any claim arising out of an actual or alleged:\n(1) breach or public disclosure of personal or corporate information whilst in the care custody\nor control of the TPA or by any person or entity engaged by the TPA to collect, store or\nprocess information or data on behalf of the TPA; or\n(2) act, error or omission by an unauthorised person or entity resulting in loss of or damage to\nthe computer system (including hardware, software and data) owned or used by the TPA,\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- [pages 59,60,61]\ndamage to\nthe computer system (including hardware, software and data) owned or used by the TPA,\nin connection with the TPA’s obligations, in an amount of not less than $5,000,000 in respect of\neach and every claim;\n(d) Insurance covering the TPA’s own property, goods, materials owned, hired, leased or used by\nthe TPA;\n(e) Professional Indemnity insurance covering liability arising from any act, error or omission\narising out of or in connection with the professional activities and duties under this Agreement,\nwith a limit of liability of not less than $5,000,000 per Claim and in the aggregate.\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- 10This applies from 1 July 2026: see clause 3.11B.8A of the ESM Rules (with respect to NCESS) and clause 4.24.8(bA) with respect to\nSupplementary Capacity services, which come into force on that date.\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- Generally, in contracts for market Services,\nnetwork constraints or Emergency Solar\nManagement events should not result in non-\navailability penalties, however these items will\nneed to be reviewed by a TPA on a per Service\nbasis. (Page 17)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 8 of 10\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)`\n- Contract (TPA Model\nContract)\nTPAF Services Has the same meaning as ‘Services’ in the TPA Framework, which as at [1 May 2026]\nis defined as “The WEM services for which Synergy will facilitate contracting processes\nas Parent Aggregator are limited to:\n(a) NCESS, specifically\n(i) Network support services\n(ii) Peak capacity services\n(iii) Minimum demand service,\n2 Electricity System and Market Rules (1 April 2026)\n3 Electricity System and Market Rules (1 April 2026)\n4\n Source: `other-pdfs/Third-Party-Aggregator-Handbook---draft-for-public-consulation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Handbook---draft-for-public-consulation.pdf)`\n- [pages 31,32,33]\ny operated\nsystems;\n(v) the technical and operational controls implemented by the TPA\n(including identity and access management, system security,\nlogging, and vulnerability management) reduce the risk of\nunauthorised access, data compromise, or disruption to electricity\nsystem operations;\n(vi) the TPA will be able to facilitate Synergy demonstrating due\ndiligence in connection with third party cyber risk management,\nincluding documented assessment of controls proportionate to the\ncriticality of the services, systems, or DER interfaces provided by\nthe TPA;\n(vii) interfaces between the TPA’s systems and Synergy operated\nenvironments are designed and operated in a manner that\npreserves the confidentiality, integrity, and availability of\noperational, network, and market related systems; and\n29\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n- The caps on liability, in clause 11.8 do not apply to limit:\n(a) the TPA’s liability, and obligation to indemnify Synergy for:\n(i) any amount Synergy is required to pay a Head Contractor under a\nHead Contract; or\n(ii) any amount Synergy pays due to it being investigated for a potential\nbreach of, or being found to have breached, any Law, where the\ninvestigation is caused or contributed to by an act or omission of the\nTPA;\n(b) Synergy’s obligations under any TPA Subcontract to pass through amounts\nit receives from a Head Contractor (subject to any deductions allowed\nunder this Agreement);\n(c) a Party’s (First Party’s) liability to, and any obligation to indemnify, the\nother Party:\n(i) for the First Party’s breach of the privacy, cyber, information and\ndata security, Intellectual Property and/or confidentiality obligations\nin clauses 6.4(b), 8, 9 and/or 19;\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2020.pdf` - annual-reports - https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf\n- `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pdf` - strategies - https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Innovate-Reconciliation-Action-Plan---Synergy.pdf\n- `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf` - strategies - https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf\n- `strategies/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Sli.pdf` - strategies - https://www.synergy.net.au/-/media/Documents/DER/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Slides.pdf\n- `strategies/TPA-Framework---Final.pdf` - strategies - https://www.synergy.net.au/-/media/Documents/DER/TPA-Framework---Final.pdf\n- `strategies/Third-Party-Aggregator-Framework.pdf` - strategies - https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Framework.pdf\n- `pages/about.html` - pages - https://www.synergy.net.au/About-us\n- `pages/announcements-index.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements\n- `pages/announcements-index__16.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements\n- `pages/announcements-index__17.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Media-releases\n- `pages/announcements-index__18.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Annual-reports\n- `pages/announcements-index__19.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Regulatory-Reports\n- `pages/announcements-index__20.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Modern-Slavery-Statements\n- `pages/announcements-index__21.html` - pages - https://www.synergy.net.au/Your-home/Help-and-advice/2026-price-changes\n- `pages/announcements-index__22.html` - pages - https://www.synergy.net.au/Your-business/Help-and-advice/2026-price-changes\n- `pages/announcements-index__23.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Media-releases/Key-appointments-to-Synergy-Board\n- `pages/announcements-index__24.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Media-releases/Bright-minds-power-the-finish-line-at-the-Synergy-Schools-Solar-Challenge\n- `pages/announcements-index__25.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Media-releases/Synergy-Schools-Solar-Challenge-celebrates-10-years-of-powering-young-minds\n- `pages/announcements-index__26.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Media-releases/Collie-big-battery-boost-for-renewable-powerhouse-WA\n- `pages/announcements-index__27.html` - pages - https://www.synergy.net.au/About-us/News-and-announcements/Media-releases/Warradarge-Wind-Farm-Expansion-powers-on\n- `pages/annual-reports-index.html` - pages - https://www.synergy.net.au/About-us/Who-we-are/Reports-and-disclosures/Annual-Report\n- `pages/contact.html` - pages - https://www.synergy.net.au/contact\n- `pages/homepage.html` - pages - https://www.synergy.net.au/\n- `pages/leadership.html` - pages - https://www.synergy.net.au/About-us/Who-we-are/Our-people\n- `pages/priorities-index.html` - pages - https://www.synergy.net.au/About-us/Who-we-are/What-we-do\n- `pages/priorities-index__06.html` - pages - https://www.synergy.net.au/Your-home/Energy-plans/Home-Plan-A1\n- `pages/priorities-index__07.html` - pages - https://www.synergy.net.au/Your-home/Energy-plans/Home-Business-Plan-K1-Resi\n- `pages/priorities-index__08.html` - pages - https://www.synergy.net.au/Your-business/Business-energy/Business-electricity/Electricity-Sales-Agreement-ESA-plan\n- `pages/priorities-index__09.html` - pages - https://www.synergy.net.au/Your-business/Business-energy/Government-regulated-tariffs/Synergy-Business-Plan-L1-Tariff\n- `pages/priorities-index__10.html` - pages - https://www.synergy.net.au/Your-business/Business-energy/Government-regulated-tariffs/Synergy-Business-Plan-Fifty-L3-Tariff\n- `pages/priorities-index__11.html` - pages - https://www.synergy.net.au/Your-business/Business-energy/Government-regulated-tariffs/Home-Business-Plan-K1-tariff\n- `pages/priorities-index__12.html` - pages - https://www.synergy.net.au/Your-business/Business-energy/Government-regulated-tariffs/Community-Service-Plan-C1-tariff\n- `pages/priorities-index__13.html` - pages - https://www.synergy.net.au/Your-business/Business-energy/Government-regulated-tariffs/Charity-Accommodation-Plan-D1-tariff\n- `pages/priorities-index__14.html` - pages - https://www.synergy.net.au/Our-energy/Pilots-and-trials/Previous-projects-and-trials/Future-Communities-Plan-Pilot\n- `pages/priorities-index__15.html` - pages - https://www.synergy.net.au/Our-energy/Pilots-and-trials/Previous-projects-and-trials/RENeW-Nexus-Trial\n- `pages/strategies-index.html` - pages - https://www.synergy.net.au/Our-energy/Household-energy-assets/DER-Industry-Resources/Public-consultation\n- `pages/strategies-index__00.html` - pages - https://www.synergy.net.au/Your-business/Energy-management/Data-services\n- `pages/strategies-index__01.html` - pages - https://www.synergy.net.au/Our-energy/Household-energy-assets/DER-Industry-Resources/Public-consultation\n- `pages/strategies-index__02.html` - pages - https://www.synergy.net.au/About-us/Community/Community-Investment/Reconciliation-Action-Plan\n- `pages/strategies-index__03.html` - pages - https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Framework.pdf\n- `pages/strategies-index__04.html` - pages - https://www.synergy.net.au/-/media/Documents/DER/TPA-Framework---Final.pdf\n- `pages/strategies-index__05.html` - pages - https://www.synergy.net.au/-/media/Documents/DER/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Slides.pdf\n- `other-pdfs/Public-Submission-Starling-Energy-Group.pdf` - other-pdfs - https://www.synergy.net.au/-/media/Documents/DER/Public-Submission-Starling-Energy-Group.pdf\n- `other-pdfs/TPA-Consultation-Summary-Paper.pdf` - other-pdfs - https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf\n- `other-pdfs/Third-Party-Aggregator-Handbook---draft-for-public-consulation.pdf` - other-pdfs - https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Handbook---draft-for-public-consulation.pdf\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf` - other-pdfs - https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf\n- `other-pdfs/Third-Party-Aggregator-Supporting-Document.pdf` - other-pdfs - https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Supporting-Document.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Synergy - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:40:04.243862+00:00\n**Entity ID**: S-WA-036\n**Jurisdiction**: Western Australia\n**Portfolio**: Energy\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 47\n- Unique legislation references found: 21\n\n| Type | Count |\n|---|---:|\n| Act | 18 |\n| Code | 2 |\n| Regulation | 1 |\n\n## Legislation References\n\n### Electricity Industry (Metering) Code 2012\n\n**Type**: Code\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.wa.gov.au/search?query=Electricity+Industry+%28Metering%29+Code+2012\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Handbook---draft-for-public-consulation.pages.jsonl`\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- `other-pdfs/TPA-Consultation-Summary-Paper.pages.jsonl`\n- `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n- `strategies/TPA-Framework---Final.pages.jsonl`\n\n**Evidence contexts**:\n- DER client to communicate the control functionality\nthat a DER can support (but has not necessarily enabled).\nNMI National metering identifier. Has the meaning given in the ESM Rules.\nNon-Contestable Customer Has the meaning given in the Electricity Industry (Metering) Code 2012 (WA).\nNCESS Non-Co-optimised Essential System Services.\nOEM Original equipment manufacturer. An OEM is a company that makes parts or equipment\nthat are sold by another company.\nOpModExpLimW Has the meaning given in SA TS 5573.\nOpModTargetW Has the meaning giv\n Source: `other-pdfs/Third-Party-Aggregator-Handbook---draft-for-public-consulation.pages.jsonl`\n- ligation; and\n(c) in relation to a Claim, Loss includes amounts payable on the Claim and\n(whether or not the Claim is successful), legal costs and disbursements on a\nfull indemnity basis.\nMeter Data has the meaning given to ‘data’ in the Electricity Industry (Metering)\nCode 2012 (WA).\nModern Slavery has the meaning given in the Modern Slavery Act 2018 (Cth) and\nincludes, without limitation, trafficking in persons, slavery, servitude, forced\nmarriage, forced labour, debt bondage, deceptive recruiting for labour or services\nand the wor\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- of information about, or in connection with, this Agreement to\na Head Contractor where Synergy, acting reasonably, considers such\ndisclosure is required or convenient to the operation of the Head Contract;\nand\n(h) for the purposes of the Electricity Industry (Metering) Code 2012 (WA) and\nall other Laws, a need for Synergy to use metering data from any DER\nEquipment or connection point to determine whether it will request provision\nof any VPP Service, whether the provision of VPP Service complied with the\nTPA’s obligations under this\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- ssociated supporting\ndocument.\n3 electricity_system_and_market_amendment_tranche_9_rules_2025.pdf\n4 Distributed Energy Resources (DER) Roadmap: DER Orchestration Roles and Responsibilities Information Paper\n5 Has the meaning given in the Electricity Industry (Metering) Code 2012 (WA).\n6 WEM Procedure: Technical Requirements for Standard Small User Facilities – Version 1 to commence 01 May 2026.\n7 Has the meaning given in clause 3.25.1 of the ESM Rules.\n8 https://www.synergy.net.au/-/media/Documents/DER/Synergy---Utility-interconnecti\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pages.jsonl`\n- ator Framework\nHead Contract Contract between Synergy, as Parent Aggregator, and a Head Contractor with\nrespect to a Service.\nHead Contractor The party seeking additional Services for the WEM.\nNon-Contestable Has the meaning given in the Electricity Industry (Metering) Code 2012 (WA).\nCustomer\nOriginal Equipment A company that makes parts or equipment that are sold by another company, in\nManufacturer (OEM) this case inverter manufacturers.\nParent Aggregator The Market Participant designated under the ESM Rules as the sole retailer fo\n Source: `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n\n### Security of Critical Infrastructure Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.wa.gov.au/search?query=Security+of+Critical+Infrastructure+Act+2018\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n- `strategies/TPA-Framework---Final.pages.jsonl`\n\n**Evidence contexts**:\n- siders are consistent with the following\nprinciples and capable of achieving the following outcomes:\n(i) the TPA’s organisational cyber security practices, governance\narrangements and control systems support Synergy’s ability to meet\nits obligations under the Security of Critical Infrastructure Act 2018\n(Cth), including risk management and cyber resilience requirements\napplicable to critical electricity assets;\n(ii) the TPA’s incident detection, response, and recovery capabilities to\nsupport timely identification, containment, notification, and\nremediation o\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- chnology – Security techniques –\nInformation Security Management Systems standard developed by ISO (the International\nOrganization for Standardization) and IEC (the International Electrotechnical Commission) (as\nupdated from time to time).\nSOCI Act: means the Security of Critical Infrastructure Act 2018 (Cth), and any rules or instruments\nmade under it, as amended from time to time, including the Security of Critical Infrastructure (Critical\ninfrastructure risk management program) Rules (LIN 23/006) 2023 (Cth).\nSOCI Requirements: any or all:\n1 requirements o\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- ybersecurity\nTPAs will be required to implement cybersecurity practices that adhere to Synergy’s requirements. Synergy\naligns with the Australian Energy Sector Cyber Security Framework (AESCSF) and other relevant standards\nas part of its obligations under the Security of Critical Infrastructure Act 2018 (Cth)1. Synergy’s internal\npolicies, procedures, and controls are designed to ensure compliance with relevant standards and\nframeworks across all relevant activities, including those involving subcontractors.\nAs such, TPAs that are a member of the Aggregator\n Source: `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n- ation on the Aggregator Panel. At a minimum, these will cover the elements outlined\nbelow.\nRegistration of Notifications from Head Contractor\nTPAs will be required to register for notifications of market opportunities for Services with the Head\nContractors.\n1 Security of Critical Infrastructure Act 2018 - Federal Register of Legislation\nDMS# 37901105\nThird Party Aggregator Framework Page 19 of 28\n\n[page 20]\nThird Party Aggregator Framework\nRegistration as a Synergy Supplier\nTPAs must register and maintain a profile on Synergy’s selected procurement managemen\n Source: `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n- ybersecurity\nTPAs will be required to implement cybersecurity practices that adhere to Synergy’s requirements. Synergy\naligns with the Australian Energy Sector Cyber Security Framework (AESCSF) and other relevant standards\nas part of its obligations under the Security of Critical Infrastructure Act 2018 (Cth)1. Synergy’s internal\npolicies, procedures, and controls are designed to ensure compliance with relevant standards and\nframeworks across all relevant activities, including those involving subcontractors.\nAs such, TPAs that are a member of the Aggregator\n Source: `strategies/TPA-Framework---Final.pages.jsonl`\n\n### Electricity Industry Act 2004\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.wa.gov.au/search?query=Electricity+Industry+Act+2004\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- `other-pdfs/TPA-Consultation-Summary-Paper.pages.jsonl`\n\n**Evidence contexts**:\n- ach, termination, validity, repudiation,\nrectification, frustration, operation or interpretation of this Agreement.\nEnd Date has the meaning given in clause 2.2(b).\nESM Rules means the “electricity system and market rules” referred to in section\n123(1) of the Electricity Industry Act 2004 (WA) and includes the WEM Procedures\n(as defined in the ESM Rules).\nExpert has the meaning given in clause 21.1.\nFees has the meaning given in clause 3.11(d), and are the amounts intended to\ncompensate Synergy for its incremental costs associated with facilit\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- ces has the meaning given in Recital A.\nSynergy Standard Form Contract means an agreement between Synergy and a\nTPA Customer for the supply of electricity, the terms and conditions of which are\napproved by the Economic Regulation Authority and governed by the Electricity\nIndustry Act 2004 (WA).\nSynergy’s Supplier Code of Conduct means the document published by Synergy\nfrom time to time that sets out Synergy minimum requirements of suppliers providing\ngoods and services to Synergy, where, as at [4 May 2026], the current version of\nSynergy’s Sup\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- [page 1]\nThird Party Aggregator Framework\nConsultation Summary\nExecutive Summary\nThe Electricity Industry Amendment (Distributed Energy Resources) Act 2024, effective from\n6 February 2025, amended the Electricity Industry Act 2004 and established the ability for the\nElectricity System and Market Rules (ESM Rules) to regulate Distributed Energy Resources (DER).\nThe first set of targeted ESM Rule amendments were gazetted on 23 December 2025 and introduced\nthe requirement for the developm\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pages.jsonl`\n\n### Electricity Industry Amendment (Distributed Energy Resources) Act 2024\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Electricity+Industry+Amendment+%28Distributed+Energy+Resources%29+Act+2024\n\n**Sources**:\n- `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n- `strategies/TPA-Framework---Final.pages.jsonl`\n\n**Evidence contexts**:\n- he TPA must ensure the TPA’s operations can comply with:\n• The eligibility criteria for the relevant Service;\n• Relevant obligations and requirements of the Technical Rules;\n• The relevant technical standards mandated under the Electricity Industry Amendment\n(Distributed Energy Resources) Act 2024;\n• Metering Code;\n• Relevant obligations and requirements under the ESM Rules;\n• Relevant WEM Procedures;\n• Good electricity industry practice;\n• Technical requirements for operating the equipment; and\n• Relevant WA Electrical Requirements.\nAs part of the con\n Source: `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n- he TPA must ensure the TPA’s operations can comply with:\n• The eligibility criteria for the relevant Service;\n• Relevant obligations and requirements of the Technical Rules;\n• The relevant technical standards mandated under the Electricity Industry Amendment\n(Distributed Energy Resources) Act 2024;\n• Metering Code;\n• Relevant obligations and requirements under the ESM Rules;\n• Relevant WEM Procedures;\n• Good electricity industry practice;\n• Technical requirements for operating the equipment; and\n• Relevant WA Electrical Requirements.\nAs part of the con\n Source: `strategies/TPA-Framework---Final.pages.jsonl`\n\n### Executive Summary The Electricity Industry Amendment (Distributed Energy Resources) Act 2024\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Executive+Summary+The+Electricity+Industry+Amendment+%28Distributed+Energy+Resources%29+Act+2024\n\n**Sources**:\n- `other-pdfs/TPA-Consultation-Summary-Paper.pages.jsonl`\n\n**Evidence contexts**:\n- [page 1]\nThird Party Aggregator Framework\nConsultation Summary\nExecutive Summary\nThe Electricity Industry Amendment (Distributed Energy Resources) Act 2024, effective from\n6 February 2025, amended the Electricity Industry Act 2004 and established the ability for the\nElectricity System and Market Rules (ESM Rules) to regulate Distributed Energy Resources (DER).\nThe first set of targeted ESM Rule amendments were g\n Source: `other-pdfs/TPA-Consultation-Summary-Paper.pages.jsonl`\n\n### Criminal Code Act 1995\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Criminal+Code+Act+1995\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- A Framework.\nAgreement means this Agreement between Synergy and the TPA.\nApplicable Anti-Corruption Laws means any anti-corruption Laws that are\napplicable to the TPA or any person taking any action in connection with the TPA\nand this Agreement, including the Criminal Code Act 1995 (Cth).\nApprovals means any certificates, licences, consents, permits, approvals, authority\nor requirements of any Law or any Authority.\nAriba means Synergy’s online platform at http://synergy.supplier.ariba.com.\nAriba Profile means the TPA’s profile, includin\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- th this Agreement or any TPA Subcontract,\nincluding it personnel, agents and Subcontractors, are not:\n(a) directly or indirectly engaged in preparing, planning, assisting or fostering a\nterrorist act;\n(b) listed terrorist organisations for the purposes of the Criminal Code Act\n1995 (Cth) (details of listed terrorist organisations are available\nat https://www.nationalsecurity.gov.au/what-australia-is-doing/terrorist-\nrganisations/listed-terrorist-organisations );\n(c) subject to sanctions or similar measures under the Charter of the Unite\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Cyber Security Framework Security of Critical Infrastructure Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Cyber+Security+Framework+Security+of+Critical+Infrastructure+Act+2018\n\n**Sources**:\n- `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n- `strategies/TPA-Framework---Final.pages.jsonl`\n\n**Evidence contexts**:\n- mework.\nDMS# 37901105\nThird Party Aggregator Framework Page 7 of 28\n\n[page 8]\nThird Party Aggregator Framework\n4 Reference Documents\nDocument Description\nAustralian Energy Sector Cybersecurity obligations for TPAs handling sensitive operational data under the\nCyber Security Framework Security of Critical Infrastructure Act 2018.\n(AESCSF)\nElectricity System and Governing rules for market operations and system security in the SWIS. Defines\nMarket Rules Synergy’s role as Parent Aggregator and obligations for DSP, NCESS and SC\nsubmissions involving Non-Contestable Customers.\nSpecificall\n Source: `strategies/Third-Party-Aggregator-Framework.pages.jsonl`\n- 3, no other Services are currently included under this Framework.\n5\n\n[page 8]\nThird Party Aggregator Framework\n4 Reference Documents\nDocument Description\nAustralian Energy Sector Cybersecurity obligations for TPAs handling sensitive operational data under the\nCyber Security Framework Security of Critical Infrastructure Act 2018.\n(AESCSF)\nElectricity System and Governing rules for market operations and system security in the SWIS. Defines\nMarket Rules Synergy’s role as Parent Aggregator and obligations for DSP, NCESS and SC\nsubmissions involving Non-Contestable Customers.\nSpecificall\n Source: `strategies/TPA-Framework---Final.pages.jsonl`\n\n### Electricity Corporations Act 2005\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Electricity+Corporations+Act+2005\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pages.jsonl`\n\n**Evidence contexts**:\n- ........................................ 58\n2\n\n[page 5]\nTPA MODEL CONTRACT\nTHIS AGREEMENT is made on the [insert date].\nBETWEEN\nElectricity Generation and Retail Corporation trading as Synergy a statutory body corporate\nestablished under the provisions of the Electricity Corporations Act 2005 (WA) ABN 58 673 830 106\nof Level 23, 152-158 St Georges Terrace PERTH WA 6000 (\"Synergy\").\nAND\n[Insert TPA Company details] (ABN XX XXX XXX XXX) whose registered office is at [insert\naddress] (“TPA”).\nEach party to this Agreement to be referred to as a “Party\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- as the group with workplaces in central Perth, Collie, in the south. Established under the\nembarked on the journey of reconciliation, and Australia’s largest integrated\nenthusiastically engaged in developing deliverables to Pinjar and Cockburn. At Synergy one Electricity Corporations Act 2005 and\nin developing this Reflect Reconciliation Action ensure Synergy makes a strong start on our journey. electricity generator and energy employee has self-identified as an owned by the State Government of\nAboriginal and/or Torres Strait Islander Western Aust\n Source: `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pages.jsonl`\n\n### Freedom of Information Act 1992\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Freedom+of+Information+Act+1992\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- any VPP Service or exploit the fact\nthat it has entered into this Agreement, without the prior written approval of the other\nParty, which may not be unreasonably withheld.\nFreedom of Information access\n19.5. The TPA acknowledges that Synergy is subject to the Freedom of Information Act\n1992 (WA) and that this Agreement or documents relating to this Agreement may\nbecome the subject of an application under that Act and access to them may need\nto be given to a third party in accordance with that Act. Synergy has no liability\nwhatsoever to the TPA f\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- his Agreement may\nbecome the subject of an application under that Act and access to them may need\nto be given to a third party in accordance with that Act. Synergy has no liability\nwhatsoever to the TPA for giving access to any document in accordance with the\nFreedom of Information Act 1992 (WA).\n44\n\n[page 47]\nDisclosure of Operational Details to AEMO and Western Power\n19.6. Notwithstanding any other provision in this clause 19, the TPA acknowledges and\nagrees that Synergy may provide AEMO and Western Power with any operational\ninformation about\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Income Tax Assessment Act 1997\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Income+Tax+Assessment+Act+1997\n\n**Sources**:\n- `pages/priorities-index__12.html`\n\n**Evidence contexts**:\n- organisation is voluntary and non-profit, providing a public service and is available to any member of the public without discrimination\nEndorsement by the Commissioner of Taxation that the organisation is exempt from income tax under Subdivision 50-B of the Income Tax Assessment Act 1997\nThe organisation is not a Commonwealth/State/Local government department, agency or instrumentality, nor does it have majority funding from one of these organisations\nRequired documentation\nA copy of a Synergy bill\nWritten declaration on the organisation’s le\n Source: `pages/priorities-index__12.html`\n- funding from one of these organisations\nRequired documentation\nA copy of a Synergy bill\nWritten declaration on the organisation’s letterhead from the authorised representative\nA copy of Endorsement as an Income Tax Exempt charity under subdivision 50-B of the Income Tax Assessment Act 1997\nA copy of audited financial accounts or Annual report from the previous financial year\nCurrent rates\nAnytime stepped rates apply.\nItem\nPrice inc. GST\nSupply charge\n112.0018 cents per day\nElectricity charge - first 20 units per day\n26.1643 cents per unit\nElect\n Source: `pages/priorities-index__12.html`\n\n### Modern Slavery Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://www.legislation.wa.gov.au/search?query=Modern+Slavery+Act+2018\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- e on the Claim and\n(whether or not the Claim is successful), legal costs and disbursements on a\nfull indemnity basis.\nMeter Data has the meaning given to ‘data’ in the Electricity Industry (Metering)\nCode 2012 (WA).\nModern Slavery has the meaning given in the Modern Slavery Act 2018 (Cth) and\nincludes, without limitation, trafficking in persons, slavery, servitude, forced\nmarriage, forced labour, debt bondage, deceptive recruiting for labour or services\nand the worst forms of child labour.\nModern Slavery Laws means the Modern Slavery Act\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n- n Slavery Act 2018 (Cth) and\nincludes, without limitation, trafficking in persons, slavery, servitude, forced\nmarriage, forced labour, debt bondage, deceptive recruiting for labour or services\nand the worst forms of child labour.\nModern Slavery Laws means the Modern Slavery Act 2018 (Cth), the Modern\nSlavery Act 2018 (NSW), Divisions 270 and 271 of the Criminal Code 1995 (Cth),\nand any other Laws or regulations relating to Modern Slavery in force in Australia,\nand, where relevant, in other jurisdictions including international anti-slave\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Autonomous Sanctions Act 2011\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Autonomous+Sanctions+Act+2011\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- ist organisations are available\nat https://www.nationalsecurity.gov.au/what-australia-is-doing/terrorist-\nrganisations/listed-terrorist-organisations );\n(c) subject to sanctions or similar measures under the Charter of the United\nNations Act 1945 (Cth) or the Autonomous Sanctions Act 2011 (Cth) (details\nof individuals and entities are available at: https://dfat.gov.au/international-\nrelations/security/sanctions/Pages/consolidated-list.aspx );\n48\n\n[page 51]\n(d) listed on the ‘World Bank’s Listing of Ineligible Firms and Individuals’ posted\nat:\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Charter of the United Nations Act 1945\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Charter+of+the+United+Nations+Act+1945\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- iminal Code Act\n1995 (Cth) (details of listed terrorist organisations are available\nat https://www.nationalsecurity.gov.au/what-australia-is-doing/terrorist-\nrganisations/listed-terrorist-organisations );\n(c) subject to sanctions or similar measures under the Charter of the United\nNations Act 1945 (Cth) or the Autonomous Sanctions Act 2011 (Cth) (details\nof individuals and entities are available at: https://dfat.gov.au/international-\nrelations/security/sanctions/Pages/consolidated-list.aspx );\n48\n\n[page 51]\n(d) listed on the ‘World Bank’s Listing of In\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Civil Liability Act 2002\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Civil+Liability+Act+2002\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- 21. This Agreement may be executed in any number of counterparts.\n24.22. All counterparts, taken together, constitute one instrument.\n52\n\n[page 55]\n24.23. A Party may execute this Agreement by signing any counterpart.\nCivil Liability Act\n24.24. Part 1F of the Civil Liability Act 2002 (WA) does not apply to this Agreement.\nWaiver\n24.25. Waiver of any requirement, right, power, authority, discretion or remedy arising\nunder this Agreement, including those arising upon default under this Agreement,\nmust be in writing and signed by the Party g\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Cth), the Modern Slavery Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Cth%29%2C+the+Modern+Slavery+Act+2018\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- and\nincludes, without limitation, trafficking in persons, slavery, servitude, forced\nmarriage, forced labour, debt bondage, deceptive recruiting for labour or services\nand the worst forms of child labour.\nModern Slavery Laws means the Modern Slavery Act 2018 (Cth), the Modern\nSlavery Act 2018 (NSW), Divisions 270 and 271 of the Criminal Code 1995 (Cth),\nand any other Laws or regulations relating to Modern Slavery in force in Australia,\nand, where relevant, in other jurisdictions including international anti-slavery and\nhuman trafficking laws.\nMont\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Electricity Industry (Licence Conditions) Regulations 2005\n\n**Type**: Regulation\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Electricity+Industry+%28Licence+Conditions%29+Regulations+2005\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- n agreement between Synergy and a TPA Customer in\nconnection with the operation of, purchase of energy exported by, and connection\nto the network of, the TPA Customer’s DER Equipment, the terms and conditions of\nwhich are governed by the Electricity Industry (Licence Conditions) Regulations\n2005 (WA).\nDER Equipment means the Distributed Energy Resources equipment located at an\nend-user’s premises, that are able to be remotely controlled by a third party.\nDES Application means a TPA Customer’s application, and Synergy’s consent, for\na TPA Customer to\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Electricity Networks Access Code 2004\n\n**Type**: Code\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Electricity+Networks+Access+Code+2004\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- as\na result of a breach of confidence;\n(f) any disclosure of information to the Electricity Review Board, the Economic\nRegulation Authority, or AEMO or Western Power, as contemplated by this\nAgreement or as otherwise may be required under the ESM Rules or the\nElectricity Networks Access Code 2004 (WA);\n(g) any disclosure of information about, or in connection with, this Agreement to\na Head Contractor where Synergy, acting reasonably, considers such\ndisclosure is required or convenient to the operation of the Head Contract;\nand\n(h) for the purposes of\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Government Trading Enterprises Act 2023\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Government+Trading+Enterprises+Act+2023\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- with its obligations under this Agreement.\n54\n\n[page 57]\n25. EXECUTIONS\nEXECUTED AS AN AGREEMENT\nSigned on behalf of ELECTRICITY GENERATION AND RETAIL CORPORATION (ABN 58 673\n830 106) by persons authorised by its Board in accordance with Section 156(4) of the Government\nTrading Enterprises Act 2023 (WA):\nAuthorised Representative\nPrint name\nDate\nSigned on behalf of [Insert TPA company name and (ABN XX XXX XXX XXX)] in accordance with\nsection 127 of the Corporations Act 2001 (Cth):\nDirector Director / Company Secretary\nPrint name Print name\nDate Date\n55\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### New Tax System (Goods And Services Tax) Act 1999\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=New+Tax+System+%28Goods+And+Services+Tax%29+Act+1999\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- onably and ordinarily exercise under comparable conditions and\ncircumstances, consistent with applicable Laws and applicable recognised codes,\nstandards and guidelines.\nGST means goods and services tax levied under the GST Act.\nGST Act means A New Tax System (Goods And Services Tax) Act 1999 (Cth).\nHead Contract means a contract between Synergy and the relevant Head\nContractor, resulting from a Tender Response and the application of this\nAgreement, in relation to the provision of Synergy VPP Services from Synergy to\nthe Head Contractor.\nHead Cont\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Part IX of the Copyright Act 1968\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Part+IX+of+the+Copyright+Act+1968\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- Laws or regulations relating to Modern Slavery in force in Australia,\nand, where relevant, in other jurisdictions including international anti-slavery and\nhuman trafficking laws.\nMonth means a calendar month.\nMoral Rights has the meaning given to that term in Part IX of the Copyright Act\n1968 (Cth).\nNCC VPP Services has the meaning given in Recital C.\nNotice of Dispute has the meaning given in clause 20.4.\nOperational Instruction means any notice or instruction provided by Synergy to\nthe TPA that relates to the operation, performance or testing of\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n### Privacy and Responsible Information Sharing Act 2024\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.wa.gov.au/search?query=Privacy+and+Responsible+Information+Sharing+Act+2024\n\n**Sources**:\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n**Evidence contexts**:\n- act in relation to the\nprovision on any specific VPP Service, either expressly or through the\noperation of clause 1.4.\n22\n\n[page 25]\n7.2. The TPA must:\n(a) do all things reasonably required by Synergy to enable Synergy to comply\nwith its obligations under the Privacy and Responsible Information Sharing\nAct 2024 (WA) in relation to information, including Meter Data and private\npersonable information, received or obtained by the TPA; and\n(b) obtain and retain verifiable consent from each TPA customer allowing:\n(i) it to share relevant Meter Data and private personal i\n Source: `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__16.html` (page)\n- `pages/announcements-index__17.html` (page)\n- `pages/announcements-index__18.html` (page)\n- `pages/announcements-index__19.html` (page)\n- `pages/announcements-index__20.html` (page)\n- `pages/announcements-index__21.html` (page)\n- `pages/announcements-index__22.html` (page)\n- `pages/announcements-index__23.html` (page)\n- `pages/announcements-index__24.html` (page)\n- `pages/announcements-index__25.html` (page)\n- `pages/announcements-index__26.html` (page)\n- `pages/announcements-index__27.html` (page)\n- `pages/annual-reports-index.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/leadership.html` (page)\n- `pages/priorities-index.html` (page)\n- `pages/priorities-index__06.html` (page)\n- `pages/priorities-index__07.html` (page)\n- `pages/priorities-index__08.html` (page)\n- `pages/priorities-index__09.html` (page)\n- `pages/priorities-index__10.html` (page)\n- `pages/priorities-index__11.html` (page)\n- `pages/priorities-index__12.html` (page)\n- `pages/priorities-index__13.html` (page)\n- `pages/priorities-index__14.html` (page)\n- `pages/priorities-index__15.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `pages/strategies-index__02.html` (page)\n- `pages/strategies-index__03.html` (page)\n- `pages/strategies-index__04.html` (page)\n- `pages/strategies-index__05.html` (page)\n- `annual-reports/2020.pages.jsonl` (pdf_pages)\n- `other-pdfs/Public-Submission-Starling-Energy-Group.pages.jsonl` (pdf_pages)\n- `other-pdfs/Third-Party-Aggregator-Handbook---draft-for-public-consulation.pages.jsonl` (pdf_pages)\n- `other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pages.jsonl` (pdf_pages)\n- `other-pdfs/Third-Party-Aggregator-Supporting-Document.pages.jsonl` (pdf_pages)\n- `other-pdfs/TPA-Consultation-Summary-Paper.pages.jsonl` (pdf_pages)\n- `strategies/Innovate-Reconciliation-Action-Plan---Synergy.pages.jsonl` (pdf_pages)\n- `strategies/Reflect-Reconciliation-Action-Plan---Synergy.pages.jsonl` (pdf_pages)\n- `strategies/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Sli.pages.jsonl` (pdf_pages)\n- `strategies/Third-Party-Aggregator-Framework.pages.jsonl` (pdf_pages)\n- `strategies/TPA-Framework---Final.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2020-21", "corporate_plan_period": "2021-22", "vision": "null", "vision_source_page": null, "purposes": "To lead Western Australians to their intelligent energy future [AR p.2]", "purposes_source_page": 2, "how_we_deliver": "null", "how_we_deliver_source_page": null, "government_priorities": [ { "text": "Continue to deliver critical and reliable services to customers throughout the COVID-19 pandemic [AR p.1]", "source_page": 1 }, { "text": "Focus on future energy technologies [AR p.1]", "source_page": 1 }, { "text": "Renewable energy projects through joint venture Bright Energy Investments [AR p.1]", "source_page": 1 } ], "outcomes": [ { "name": "Outcome 1: Reliable and affordable energy", "description": "Synergy supplies reliable and affordable energy to more than one million residential and business customers [AR p.2]", "key_activities": [ "Supplying electricity and gas", "Managing generation portfolio", "Supporting communities" ], "source_page": 2 }, { "name": "Outcome 2: Renewable energy projects", "description": "Synergy continued its focus on renewable energy projects through its joint venture Bright Energy Investments, with milestones being reached for the Greenough River Solar Farm and the Warradarge Wind Farm [AR p.1]", "key_activities": [ "Greenough River Solar Farm", "Warradarge Wind Farm" ], "source_page": 1 } ], "values": [ "Safety", "Reliability", "Affordability" ], "values_framework_name": "null", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Cumulative generation from renewable energy projects", "target": "27 GW (cumulative) [CP p.X]", "source_page": null }, { "code": "CCE02", "measure": "Safety performance metrics", "target": "Stability or improvement in lost time injury frequency rate [CP p.X]", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Cumulative generation from renewable energy projects", "result": "Target met [AR p.1]", "status": "Achieved", "source_page": 1 }, { "code": "CCE02", "measure": "Safety performance metrics", "result": "Improved from 2.26 to 0.82 in lost time injury frequency rate [AR p.1]", "status": "Achieved", "source_page": 1 } ], "_source_urls": { "annual_report_url": "https://www.synergy.net.au/-/media/Files/PDF-Library/Media-release-2020-archive/2020-Annual-Report.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Each Tender Response must, in addition to the information specified in clause 3.2,\nalso include the following:\n(a) an acknowledgment that Synergy will share with the TPA any\ncorrespondence Synergy receives from the potential Head Contractor about:\n(i) the Tender Response that is relevant to the TPA; and\n(ii) any negotiations for a related Head Contract;\n(b) an offer to only provide TPAF Services in a manner that, if accepted by the\nHead Contractor, would result in a related TPA Subcontract, acceptable to\nthe TPA, that meets the requirements of clause 3.11;\n(c) an acknowledgement that any Head Contract resulting from the Tender\nResponse must contain provisions that permit Synergy to share, without any\nunreasonable conditions, with the TPA any information it receives form the\nHead Contractor in connection with the Head Contract; and", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Each Tender Response must, in addition to the information specified in clause 3.2,\nalso include the following:\n(a) an acknowledgment that Synergy will share with the TPA any\ncorrespondence Synergy receives from the potential Head Contractor about:\n(i) the Tender Response that is relevant to the TPA; and\n(ii) any negotiations for a related Head Contract;\n(b) an offer to only provide TPAF Services in a manner that, if accepted by the\nHead Contractor, would result in a related TPA Subcontract, acceptable to\nthe TPA, that meets the requirements of clause 3.11;\n(c) an acknowledgement that any Head Contract resulting from the Tender\nResponse must contain provisions that permit Synergy to share, without any\nunreasonable conditions, with the TPA any information it receives form the\nHead Contractor in connection with the Head Contract; and", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[pages 7,8,9,10]\naggregator, obtaining,\nor being seen to obtain, any competitive\nadvantage, or access to TPA competitively\nsensitive information, through its involvement in\nthis process. (Page 17)\nAddition Section 5 Role and Responsibilities Synergy has included an\nadditional responsibility for\nSynergy\nitself to clearly define they will\nprovide services as per\n• Comply with Synergy’s internal\ncontracted requirements to a\ngovernance, audit, and reporting\nHead Contractor, providing\nobligations as required under the ESM\nfurther clarity on Synergy’s role\nRules, including as set out in this\npurely being that of a pass\ndocument.\nthrough.\n• Provide Services to the Head Contractor\nin accordance with contracted\nrequirements. (Page 11)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 7 of 10", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[pages 7,8,9,10]\naggregator, obtaining,\nor being seen to obtain, any competitive\nadvantage, or access to TPA competitively\nsensitive information, through its involvement in\nthis process. (Page 17)\nAddition Section 5 Role and Responsibilities Synergy has included an\nadditional responsibility for\nSynergy\nitself to clearly define they will\nprovide services as per\n• Comply with Synergy’s internal\ncontracted requirements to a\ngovernance, audit, and reporting\nHead Contractor, providing\nobligations as required under the ESM\nfurther clarity on Synergy’s role\nRules, including as set out in this\npurely being that of a pass\ndocument.\nthrough.\n• Provide Services to the Head Contractor\nin accordance with contracted\nrequirements. (Page 11)\nDMS# 38121148\nThird Party Aggregator Framework Consultation Summary Page 7 of 10", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 3]\nThird Party Aggregator Framework\nConsultation Summary\nIntroduction\nThe Electricity System and Market Amendment (Tranche 9) Rules 20253 gazetted on 23 December\n2025, introduced amendments to the ESM Rules that implemented the requirement for Synergy to\ndesign and publish the TPA Framework.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 3]\nThird Party Aggregator Framework\nConsultation Summary\nIntroduction\nThe Electricity System and Market Amendment (Tranche 9) Rules 20253 gazetted on 23 December\n2025, introduced amendments to the ESM Rules that implemented the requirement for Synergy to\ndesign and publish the TPA Framework.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/TPA-Consultation-Summary-Paper.pdf (https://www.synergy.net.au/-/media/Documents/DER/TPA-Consultation-Summary-Paper.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 32]\n(viii) the TPA supports Synergy’s ongoing cyber assurance activities,\nincluding audits, reviews, regulatory inquiries, and updates to risk\nassessments, based on a documented and verifiable cybersecurity\nbaseline provided by the TPA (including through the Cyber Security\nQuestionnaire);\n(b) without limiting the warranties given in clause 10.3(a):\n(i) the TPA meets the requirements of SCHEDULE 3;\n(ii) the TPA has provided Synergy with responses to Synergy’s Cyber\nSecurity Questionnaire that Synergy considers, acting reasonably,\nappropriately minimise risks to cyber and data security; and\n(iii) the TPA’s responses in Synergy’s Cyber Security Questionnaire are\ntruthful and accurate and that the TPA will immediately notify\nSynergy of any change or matter or circumstance that would impact\nthe truthfulness or accuracy of its responses, by submitting to", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 32]\n(viii) the TPA supports Synergy’s ongoing cyber assurance activities,\nincluding audits, reviews, regulatory inquiries, and updates to risk\nassessments, based on a documented and verifiable cybersecurity\nbaseline provided by the TPA (including through the Cyber Security\nQuestionnaire);\n(b) without limiting the warranties given in clause 10.3(a):\n(i) the TPA meets the requirements of SCHEDULE 3;\n(ii) the TPA has provided Synergy with responses to Synergy’s Cyber\nSecurity Questionnaire that Synergy considers, acting reasonably,\nappropriately minimise risks to cyber and data security; and\n(iii) the TPA’s responses in Synergy’s Cyber Security Questionnaire are\ntruthful and accurate and that the TPA will immediately notify\nSynergy of any change or matter or circumstance that would impact\nthe truthfulness or accuracy of its responses, by submitting to", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf (https://www.synergy.net.au/-/media/Documents/DER/Third-Party-Aggregator-Model-Contract---draft-for-public-consultation.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Synergy set a target of two per cent of contracts and purchase\norders over $50,000 to be awarded to Aboriginal-owned\nNAIDOC Week\nbusinesses in 2019-20, following the introduction of the\nState Government’s Aboriginal Procurement Policy that sets At our 2019 NAIDOC Week celebrations at our three\nmandatory targets for contracting with Aboriginal businesses. major sites, Traditional Owners introduced our business to\nSynergy achieved the target by awarding three new contracts Aboriginal cultures and presented three paintings produced\n“I create art that to Aboriginal-owned businesses for that period.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Synergy set a target of two per cent of contracts and purchase\norders over $50,000 to be awarded to Aboriginal-owned\nNAIDOC Week\nbusinesses in 2019-20, following the introduction of the\nState Government’s Aboriginal Procurement Policy that sets At our 2019 NAIDOC Week celebrations at our three\nmandatory targets for contracting with Aboriginal businesses. major sites, Traditional Owners introduced our business to\nSynergy achieved the target by awarding three new contracts Aboriginal cultures and presented three paintings produced\n“I create art that to Aboriginal-owned businesses for that period.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Reflect-Reconciliation-Action-Plan---Synergy.pdf (https://www.synergy.net.au/-/media/Documents/Strategies-and-plans/Reflect-Reconciliation-Action-Plan---Synergy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[pages 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20]\n[Page 1]\nSynergy Third Party\nAggregator Framework\nConsultation Webinar\nTuesday, 17 February 2026", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Sli.pdf (https://www.synergy.net.au/-/media/Documents/DER/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Slides.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-036", "entity_name": "Synergy", "folder_name": "Synergy", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[pages 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20]\n[Page 1]\nSynergy Third Party\nAggregator Framework\nConsultation Webinar\nTuesday, 17 February 2026", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Sli.pdf (https://www.synergy.net.au/-/media/Documents/DER/Synergy-Third-Party-Aggregator-Framework-Consultation-Webinar---Presentation-Slides.pdf)", "implementation": [ "Create a senior responsible owner 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