{
  "entity_id": "S-QLD-023",
  "folder": "Trade-and-Investment-Queensland",
  "name": "Trade and Investment Queensland",
  "type": "Statutory Authority",
  "jurisdiction": "QLD",
  "portfolio": "Trade",
  "website": "https://www.tiq.qld.gov.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 10,
    "n_kpi_targets": 1,
    "n_kpi_results": 1,
    "n_outcomes": 3,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "We make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to Queensland.",
    "official_site_url": "https://www.tiq.qld.gov.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "2024-2025 Annual Report - 30 September 2025",
        "url": "https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "2023-2024 Annual Report - 25 September 2024",
        "url": "https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "2022-2023 Annual Report - 28 September 2023",
        "url": "https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "2021–2022 Annual Report – 29 September 2022",
        "url": "https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf",
        "period": "2021-22",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "2020–2021 Annual Report – 30 September 2021",
        "url": "https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF",
        "period": "2020-21",
        "confidence": "high"
      },
      {
        "type": "strategie",
        "title": "TIQ Strategic Plan 2025-2029",
        "url": "https://www.tiq.qld.gov.au/getmedia/2c7bbe18-2c71-4654-87f7-fd6c58a0f3e6/TIQ-strategic-plan-2025-2029.pdf",
        "period": "2025",
        "confidence": "medium"
      }
    ],
    "purpose": {
      "text": "We make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to Queensland.",
      "source_url": "",
      "source_page": 4,
      "source_deep_url": ""
    },
    "vision": {
      "text": "Make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to Queensland.",
      "source_url": "",
      "source_page": 4,
      "source_deep_url": ""
    },
    "strategic_priorities": [
      {
        "title": "Promote Queensland",
        "description": "Promote Queensland",
        "source_url": "",
        "source_page": 4,
        "source_deep_url": ""
      },
      {
        "title": "Boost exports",
        "description": "Boost exports",
        "source_url": "",
        "source_page": 4,
        "source_deep_url": ""
      },
      {
        "title": "Grow investment and jobs",
        "description": "Grow investment and jobs",
        "source_url": "",
        "source_page": 4,
        "source_deep_url": ""
      },
      {
        "title": "Be a trusted partner",
        "description": "Be a trusted partner",
        "source_url": "",
        "source_page": 4,
        "source_deep_url": ""
      }
    ],
    "values": [
      {
        "name": "Ambitious and decisive",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Client-focused",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Empower our people",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Accountable",
        "description": "",
        "source_url": "",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Promote Queensland",
        "description": "Activate Queensland’s global business brand, taking full advantage of the 2032 Brisbane Olympic and Paralympic Games spotlight.",
        "activities": [
          "Conducting international research in priority markets to ensure the developing brand resonates with TIQ’s global audiences",
          "Working closely with the creative agency to deliver key brand assets, such as a ‘hero’ video and a Queensland prospectus document due for launch in Q1 of 2025–26"
        ],
        "source_url": "",
        "source_page": 14,
        "source_deep_url": ""
      },
      {
        "name": "Boost exports",
        "description": "Number and value of export outcomes, including 401 outcomes valued at $683.2 million",
        "activities": [
          "Had a new Shenzhen office officially opened by Minister Ros Bates during the trade mission to China in May 2025",
          "Supported 17 Queensland companies to export their products and services to India, through its recently opened Mumbai office"
        ],
        "source_url": "",
        "source_page": 15,
        "source_deep_url": ""
      },
      {
        "name": "Grow investment and jobs",
        "description": "Number and value of investment outcomes 47 outcomes valued at $1.87 billion",
        "activities": [
          "Facilitated trade and investment roundtable engagements for international delegations attending the Quantum Australia Conference in Brisbane",
          "Recruited 45 international buyers and investors to attend the EvokeAg conference"
        ],
        "source_url": "",
        "source_page": 18,
        "source_deep_url": ""
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Export outcomes",
        "target": "27 GW (cumulative)",
        "latest_result": "401 export outcomes",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": null,
        "result_source_url": "https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf",
        "result_source_page": null
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "We make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to",
        "Make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to Qu",
        "Promote Queensland",
        "Boost exports",
        "Grow investment and jobs",
        "Be a trusted partner"
      ],
      "watch_terms": [
        "Export outcomes"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "strategy_brief_md": "# Trade and Investment Queensland — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)\n\n## Vision\n\n> Make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to Queensland. [CP p.4]\n\n## Our purpose / purposes\n\n> We make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to Queensland. [CP p.4]\n\n## Government priorities for this department\n\n- Promote Queensland [CP p.4]\n- Boost exports [CP p.4]\n- Grow investment and jobs [CP p.4]\n- Be a trusted partner [CP p.4]\n\n## Outcomes\n\n### Promote Queensland\nActivate Queensland’s global business brand, taking full advantage of the 2032 Brisbane Olympic and Paralympic Games spotlight. [CP p.14]\n\n**Key activities:**\n- Conducting international research in priority markets to ensure the developing brand resonates with TIQ’s global audiences\n- Working closely with the creative agency to deliver key brand assets, such as a ‘hero’ video and a Queensland prospectus document due for launch in Q1 of 2025–26\n\n### Boost exports\nNumber and value of export outcomes, including 401 outcomes valued at $683.2 million [CP p.15]\n\n**Key activities:**\n- Had a new Shenzhen office officially opened by Minister Ros Bates during the trade mission to China in May 2025\n- Supported 17 Queensland companies to export their products and services to India, through its recently opened Mumbai office\n\n### Grow investment and jobs\nNumber and value of investment outcomes 47 outcomes valued at $1.87 billion [CP p.18]\n\n**Key activities:**\n- Facilitated trade and investment roundtable engagements for international delegations attending the Quantum Australia Conference in Brisbane\n- Recruited 45 international buyers and investors to attend the EvokeAg conference\n\n## Values and principles\n\n- Ambitious and decisive\n- Client-focused\n- Empower our people\n- Accountable\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Export outcomes | 27 GW (cumulative) |  |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Export outcomes | 401 export outcomes | Achieved |  |",
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# Trade and Investment Queensland - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:51:16.650494+00:00\n**Entity ID**: S-QLD-023\n**Entity type**: Statutory Authority\n**Jurisdiction**: QLD\n**Portfolio**: Trade\n**Website**: https://www.tiq.qld.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 5 |\n| other-pdfs | 4 |\n| pages | 15 |\n| strategies | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 19]\nInvestment Performance 2021–22 and 2022–23, by TIQ sector team grouping\nSector Investment outcome count Investment value (million)\n2021– 2022– Target YOY 2021–22 2022–23 YOY\n22 23 variance variance\nHealth, Innovation and 14 13 N/A -7.1% $58.7 $531.6 805.6%\nTechnology\nMining, Resources and 7 7 N/A 0.0% $357.0 $318.5 -10.8%\nEnergy\nFood and Agribusiness 4 6 N/A 50.0% $32.7 $15.4 -52.9%\nManufacturing, Consumer 7 7 N/A 0.0% $344.2 $379.6 10.3%\nand Services\nInternational Education 0 1 N/A - $34.0 805.6%\nand Training\nGrand Total 32 34 N/A 6.3% $792.6 $1.3B 64.0%\n• TIQ’s regional network helped businesses secure 122 regional export outcomes valued at over $91.86 million and\nnine regional investment outcomes valued at $390.7 million.\n• A key regional activity delivered in 2023 was the Taste of Tropical Queensland showcase, an intensive inbound\n  Source: `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)`\n- [Page 24]\n‘Be a trusted partner’ key achievements in 2024–25\nOutcome indicators\nIndicator Performance\nLevel of stakeholder satisfaction with policy input 82.0%\nClient satisfaction levels and net promoter score 92.2% and 76 respectively\nSDS measure – overall client satisfaction with advice and/or\nsupport provided to a Queensland organisation seeking to 90.3% (target 85%)\nexport a good or service\nSDS measure – overall satisfaction of investment clients\n97.0% (target 85%)\nassisted by TIQ\nSDS measure – overall government stakeholder satisfaction with\nadvice and support on intragovernmental issues in trade and 82.0% (target 85%)\ninvestment promotion\nSDS measure – overall level of satisfaction of ministerial mission\n96.5% (target 85%)\nparticipants with the missions delivered by TIQ\nEnsure TIQ’s employees have the capabilities to support Queensland businesses to\ngo global.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- Kids with E-commerce and marketing optimisation strategies, which\nsaw them drive additional sales of $25,000 from the US market.\n• Snap Fresh joined the TIQ trade mission to Samoa and Fiji in February 2024, and realised an\nexport outcome of $500,000 in 2024–25, of ready-made meals to Fiji Airways.\n• Nutworks and Freedom Fresh both achieved export outcomes to the Republic of Korea in\n2024–25 (valued at $300,000 and $700,000 respectively), having been supported by TIQ in a\nnumber of markets with intelligence, introductions, referrals, and other services.\n• KonNx made a $660,000 sale of electrical plugs to Glencore Antapaccay in Peru, following\nTIQ support at Latin American trade events such as company and product promotion, and\narranging meetings with prospective buyers.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- [pages 26,27,28]\nimisation strategies, which\nsaw them drive additional sales of $25,000 from the US market.\n• Snap Fresh joined the TIQ trade mission to Samoa and Fiji in February 2024, and realised an\nexport outcome of $500,000 in 2024–25, of ready-made meals to Fiji Airways.\n• Nutworks and Freedom Fresh both achieved export outcomes to the Republic of Korea in\n2024–25 (valued at $300,000 and $700,000 respectively), having been supported by TIQ in a\nnumber of markets with intelligence, introductions, referrals, and other services.\n• KonNx made a $660,000 sale of electrical plugs to Glencore Antapaccay in Peru, following\nTIQ support at Latin American trade events such as company and product promotion, and\narranging meetings with prospective buyers.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n\n### Role and Functions\n\n- [Page 12]\nCorporate Services consists of five key business units including:\n• Strategy and Performance and Portfolio Management Office\n• Finance, Procurement and Grants\n• Corporate Governance and Board Secretariat\n• Human Resources\n• Information Technology and Delivery\nTIQ Board and sub-committees\nTIQ Board\nAudit, Finance and Risk First Nations Advisory\nManagement Committ Committee\nThe TIQ Board comprises seven members, including the Chairperson, Deputy Chairperson, 3 independent\nmembers and two Directors-General from Queensland departments who have responsibility for administering\nthe TIQ Act and State Development and Public Works Organisation Act 1971.\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n- Nominated person\nHaving regard to s 48A(2) and (3) of the CC Act, this policy nominates the Chief Operating Officer as the\nnominated person to notify4 the CCC of the complaint and to deal with the complaint under the CC Act.5\nOnce TIQ nominates a person, the CC Act applies as if a reference about notifying or dealing with the complaint\nto the public official is a reference to the nominated person.6\n5.1 Resourcing the nominated person\nIf pursuant to section 46, the nominated person has responsibility to deal with the complaint:7\n• TIQ will ensure that sufficient resources are available to the nominated person to enable them to deal\nwith the complaint appropriately;8 and\n• The nominated person is to ensure that consultations, if any, for the purpose of securing resources\nsufficient to deal with the complaint appropriately are confidential and are not disclosed, other than to\n  Source: `other-pdfs/tiq-ceo-complaints-policy.pdf (https://www.tiq.qld.gov.au/getmedia/8511b4c0-069f-4692-9317-6692d3715400/tiq-ceo-complaints-policy.pdf)`\n- In accordance with section 62 (1)(b) of the Act we certify that in our opinion:\n(a) the prescribed requirements for establishing and keeping the accounts have been complied with in all\nmaterial respects; and\n(b) the financial statements have been drawn up to present a true and fair view, in accordance with\nprescribed accounting standards, of the transactions of Trade and Investment Queensland for the year 1\nJuly 2020 to 30 June 2021 and of the financial position of the entity at the end of that period; and\nWe acknowledge responsibility under section 7 and section 11 of the Financial and Performance\nManagement Standard 2019 for the establishment and maintenance, in all material respects, of an\nappropriate and effective system of internal controls and risk management processes with respect to financial\nreporting throu hout the reporting period.\n- - -- --····- \"''''''''\"\"\"\"\"'\"'\"'\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [pages 64,65,66]\naccordance with\nprescribed accounting standards, of the transactions of Trade and Investment Queensland for the year 1\nJuly 2020 to 30 June 2021 and of the financial position of the entity at the end of that period; and\nWe acknowledge responsibility under section 7 and section 11 of the Financial and Performance\nManagement Standard 2019 for the establishment and maintenance, in all material respects, of an\nappropriate and effective system of internal controls and risk management processes with respect to financial\nreporting throu hout the reporting period.\n- - -- --····- \"''''''''\"\"\"\"\"'\"'\"'\nChair Chief Executive Officer Chief Financial Officer\nSteve Bredhauer Paul Martyn Justin Muller FCPA\nDate: 27 August 2021 Date: _27_August 2021 Date: _27_August _2021.. ...................... ..\n- 30 -\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [pages 63,64,65]\nwn up to present a true and fair view, in accordance with\nprescribed accounting standards, of the transactions of Trade and Investment Queensland for the year\n1 July 2021 to 30 June 2022 and of the financial position of the entity at the end of that period; and\nWe acknowledge responsibility under section 7 and section 11 of the Financial and Performance\nManagement Standard 2019 for the establishment and maintenance, in all material respects, of an\nappropriate and effective system of Internal controls and risk management processes with respect to\nfinancial reporting throughout the reporting period.\n(cid:9)\nChair Acting Chief Executive Officer(cid:9) Chief f=inancial Officer\nThe Honourable Steve Bredhauer Richard Watson Justin Muller FCPA\n01\nDa(cid:9) ter ;?, (cid:9) Date:(cid:9) Date:\n_ 20_\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- [Page 12]\nTIQ Board and sub-committees\nTrade and Investment Queensland\nBoard\nAudit, Finance and Risk First Nations\nManagement Committee Advisory Committee\nThe TIQ Board comprises seven members, including the Chairperson, Deputy Chairperson, three\nindependent members and two Directors-General from Queensland departments who have\nresponsibility for administering the TIQ Act and State Development and Public Works Organisation\nAct 1971.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n\n### Strategic Priorities\n\n- [pages 26,27,28]\ne management of risk and opportunity in pursuit of achieving its business objectives and\nstrategic priorities.\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n- [Page 22]\n‘Grow investment and jobs’ key achievements in 2024–25\nOutcome indicators\nIndicator Performance\nNumber and value of investment outcomes 47 outcomes valued at $1.87 billion\nNumber of jobs expected to be created 2,508\nAttract global investment to drive Queensland’s priority industries and renewable\nenergy transition.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- This year TIQ:\n• Completed 1,200 nominations out of the Queensland program allocation of 1,200 places.\n• Aligned the 2024–25 Skilled Migrant Nomination Program to Queensland’s priority workforce\nshortages, and targeted migrants who will make the strongest contribution to Queensland’s\nlong-term skills needs and economic prosperity.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- [pages 31,32,33]\ng workforce\nplanning and strategies by proactively managing our global workforce in line with TIQ’s\nstrategic objectives\n• Business critical role assessment – to undertake an assessment of critical roles, workload\nand capability, aligned to TIQ and government priorities\n• Capability and capacity uplift – activity to focus on recruitment and selection protocols and\npractices, including:\no refresh/promotion of TIQ’s employer brand globally\no talent and attraction strategy\no positive performance management policy\no leadership coaching and capability uplift\no succession planning\no launch of a reward and recognition program\no staff health, safety and wellbeing, including psychosocial safety\no streamlining and adoption of HR delegations.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- Source: TIQ Strategic Plan 2021–25\nTIQ’s priorities for 2021–22\nUnder its 2021–22 Service Delivery Statement, TIQ will:\n• Connect Queensland exporters and project proponents with potential buyers and investors and\ncapitalise on Queensland’s success in managing the COVID-19 pandemic to promote the state as\nan ideal location for trade, investment, study and migration through virtual missions, underpinned\nby digital technology, and physical missions, once international travel can safely resume.\n• Facilitate trade and investment opportunities for Queensland businesses and encourage\ninternational investment.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 33]\nTIQ’s priorities for 2022-23\nAs the Queensland Government’s dedicated global business agency, in 2022-23, TIQ will:\nTake Queensland to the world:\n• Support exporters to deliver market growth and diversification, improving resilience\n• Assist exporters to find opportunities in new markets with new products\n• Champion Queensland’s innovative services abroad, promoting the state’s ‘know-how’\n• Tell the story of TIQ’s services, client successes, and Queensland’s industry strengths to a global\naudience\n• Promote Queensland as a destination for international students through an expanded Study\nQueensland network\nGet Queensland goods into global value chains:\n• Expand Queensland’s trade network (local and overseas) to provide direct support to exporters\nand investors\n• Coordinate with partners to help exporters meet traceability requirements and emphasise\nQueensland provenance\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- Evolving Queensland’s economic strengths\n• Under the Queensland Trade and Investment Strategy 2022-2032, throughout 2023–24 TIQ focused on\nboosting its expertise in emerging sectors and its presence in priority markets to evolve Queensland’s\neconomic strengths and grow new industries.\n• A key focus of the Strategy is diversification of products and markets.\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n- In 2023–24, TIQ developed a comprehensive Strategic Workforce Plan 2024-2027 to support, engage and\nmobilise our global workforce, whilst remaining aligned to the TIQ purpose and the priorities identified in the\nStrategic Plan.\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n- [Page 33]\nLooking ahead\nOur strategic priorities\nAs outlined in the Trade and Investment Queensland Strategic Plan 2025-2029, TIQ’s priorities\ninclude:\nPromote Queensland\n• Strengthen Queensland's international profile as a place to invest, study, live and work\n• Activate Queensland's global business brand, to drive trade and investment\n• Nurture relationships with existing and emerging trading partners through trade and\ninvestment missions and trade events.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- [Page 12]\nStructure\nOrganisational chart as at 30 June 2021\nPremier and\nMinister for Trade\nTrade and Investment\nQueensland Board\nChief Executive Officer Office of\nPaul Martyn the CEO\nDeputy\nChief Executive Officer\nRichard Watson\nInternational Strategy,\nStudy Corporate\nInternational Queensland Investment Engagement\nQueensland Services\nOperations Operations Attraction Unit and\nExecutive Director Chief\nGeneral Manager General Manager Global Investment Communication\nShannon Financial Officer\nToni Brownie Matthew Andrew Commissioner Executive Director\nWilloughby Justin Muller\nRoss Buchanan Bryony Hilless\nInternational Food and Finance,\nMarkets Agribusiness Governance\nand Risk\nInternational Health\nOffice Innovation Human\nNetwork and Resources\nTechnology\nMission Information,\nPlanning Manufacturing, Technology\nConsumer and Delivery\nand Services\nMining,\nResources\nand Energy\nRegional\nNetwork\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n\n## KPIs, Targets, and Where They Are At\n\n- 2021–22 2021–22 2022–23\nService standards\nTarget Actual Target\nEffectiveness measure\nOverall level of satisfaction of ministerial mission\nparticipants with the missions delivered by TIQ 80% 100% 85%1\nEfficiency measure\nCost per hour of ministerial mission coordination2 $113.22 $94.822 $103.262\nNotes:\n1.\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- Some\nexamples include:\no The International Mining and Machinery Exhibition (IMME)\no Gulfood\no The Dubai Boat Show\no The International Defence Exhibition\no The International Food and Drink Event (IFE)\no Expomin\no FOODEX Japan\no Other events mentioned throughout this report.\n‘Boost exports’ key achievements in 2024–25\nOutcome indicators\nIndicator Performance\nNumber and value of export outcomes, including\n401 outcomes valued at $683.2 million\nFirst Nations outcomes\nSDS measure – proportion of grant recipients\nwho achieve one or more export or investment 66% (target 45%)\noutcomes\nSDS measure – administration cost per $1000 of\n$29.72 (target $50)\nexport and investment value facilitated\nAnnual Report 2024-2025\nTrade and Investment Queensland 15\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- [Page 24]\n‘Be a trusted partner’ key achievements in 2024–25\nOutcome indicators\nIndicator Performance\nLevel of stakeholder satisfaction with policy input 82.0%\nClient satisfaction levels and net promoter score 92.2% and 76 respectively\nSDS measure – overall client satisfaction with advice and/or\nsupport provided to a Queensland organisation seeking to 90.3% (target 85%)\nexport a good or service\nSDS measure – overall satisfaction of investment clients\n97.0% (target 85%)\nassisted by TIQ\nSDS measure – overall government stakeholder satisfaction with\nadvice and support on intragovernmental issues in trade and 82.0% (target 85%)\ninvestment promotion\nSDS measure – overall level of satisfaction of ministerial mission\n96.5% (target 85%)\nparticipants with the missions delivered by TIQ\nEnsure TIQ’s employees have the capabilities to support Queensland businesses to\ngo global.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- The variance between the 2023–24 Target/Estimate and 2023–24 Estimated Actual is due to a higher proportion of clients\nreporting at least moderate progress in their international business dealings than estimated, attributed to a large percentage of\nsurvey respondents having achieved recent export or investment successes with TIQ’s assistance.\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n- TIQ’s focus on COVID-specific services to address supply-chain issues, increase the uptake of e-\ncommerce and ensure continued sales of, and investment in, Queensland products and services,\ngenerated much success this year.\n• In Food and Agribusiness, 129 export outcomes worth $38.2 million and 8 investment\noutcomes valued at $90.3 million were achieved, including sending samples from 61 Queensland\ncompanies to buyers in South Korea, China, Hong Kong, Taiwan, Indonesia, Singapore, Malaysia\nand the Philippines, and then liaising with those buyers.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- Other notable deals included a Hong\nKong distributor importing product from Queensland craft breweries Newstead Brewing and\nBallistic Beer.\n• In Mining, Resources and Energy, 39 export outcomes valued at $30.4 million and 9 investment\noutcomes valued at $552 million were achieved, including Mackay-based Real Time Instruments\nexporting its elemental analysis equipment and services into the Indian power sector and\nBrisbane-based Pacific Mining Parts expanding its sales network and exporting to Latin America.\n• In Health, Innovation and Technology, TIQ delivered 38 export outcomes worth $136.7 million and\n22 investment outcomes valued at $69.5 million.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- From the 21 businesses funded, $12 million in\nexports were achieved and 20 jobs created.\n• 25 regional businesses received funding under the new E-commerce Grant Program, launched\nthis year to help businesses grow their online trade opportunities.\n• 22 regional companies were allocated a total of $525,000 under the New Market Program to help\nexporters explore new markets.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 24]\nService standards 2020–21 2020–21 2021–22\ntarget/est. est. actual target/est.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- 707 662 144 563\nTotal expenses 49,282 49,617 49,144 138\nOperating result\nOther comprehensive income\nTotal comprehensive income\n*An explanation of material variances is located at Note 20.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 39]\nTrade and Investment Queensland\nStatement of changes in equity\nfor the year ended 30 June 2021\nAccumulated Contributed FX translation\nsurplus equity reserve Total\n$000 $000 $000 $000\nBalance as at 1 July 2019 2,709 2,189 4,898\nlncrease/(decrease) in revaluation reserve (14) (14)\nOperating result\nTransactions with Owners as Owners\n• Non-Appropriated Equity Injections\n• Non-Appropriated Equity Withdrawals\nBalance as at 30 June 2020 2,709 2,189 (14) 4,884\nNet effect of changes in accounting policies/prior year\nBalance as at 1 July 2020 2,709 2,189 (14) 4,884\nlncrease/(decrease) in revaluation reserve (1) ( 1)\nOperating result\nBalance as at 30 June 2021 2,709 2,189 (15) 4,883\nThe accompanying notes form part of these financial statements.\n- 5 -\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 41]\nTrade and Investment Queensland\nStatement of cash flows\nfor the year ended 30 June 2021\nNotes to the statement of cash flow\n2021 2020\n$000 $000\nReconciliation of operating result to net cash from operating activities\nOperating surplus/(deficit)\nNon-cash items included in operating result:\nLoss on sale of asset 4\nCapitalised interest on leases 59 86\nImpairment losses 185\nTransfer of Work In Progress 83\nDepreciation and amortisation expense 2,339 2,453\nChanges in assets and liabilities:\n(lncrease)/decrease in trade debtors (246) 634\n(lncrease)/decrease in sundry debtors (19)\n(Increase) in GST receivables (150) (15)\n(lncrease)/decrease in long service leave reimbursement receivables 28 (12)\n(lncrease)/decrease in annual leave reimbursement receivables (72) 51\n(lncrease)/decrease in other assets 1,868 (1,840)\nlncrease/(decrease) in payables 1,364 (83)\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- Regional importance\n• 52% of all TIQ clients that achieved an export outcome in 2021-22 were regionally-based\n• TIQ provided assistance to 521 clients in regional Queensland through 8 regional offices\n• 50% of international investment facilitated by TIQ was in regional Queensland\n• 30% of international students study in Queensland’s regions.\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- Queensland Operations\nQueensland-based staff worked with their overseas colleagues to help Queensland businesses\nexpand internationally and attract buyers and investment in regional and rural industries, green energy\nprojects, METS, medical, manufacturing and education.\n• In Food and Agribusiness, 96 export outcomes worth $70.7 million and four investment outcomes\nvalued at $32.7 million were achieved and expected to create 77 jobs.\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- The variance between the 2021–22 Target and 2021–22 Actual is due to the mission coordination team being reduced in size\ncompared to the expected allocated resources for 2021–22.\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $000 , $000 | [Page 37]\nTrade and Investment Queensland\nStatement of comprehensive income\nfor the year ended 30 June 2022\n2022 2021 2022\nActual Actual Original Budget\nrestated * budget variance**\nNotes $000 $000 $000 $000\nIncome\nGrants and other contributions 4 51,503 47,250 53,795 (2,292)\nUser charges and fees 458 586 617 (159)\nOther revenue 5 1,593 1,446 1,175 418\nTotal income 53,554 49,282 55,587 (2,033)\nExpenses\nEmployee expenses 6 28,553 27,980 26,497 2,0 | `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)` |\n| $000 , $000 | [Page 36]\nTrade and Investment Queensland\nStatement of comprehensive income\nfor the year ended 30 June 2023\n2023 2022 2023\nActual Actual Original Budget\nbudget variance*\nNotes $000 $000 $000 $000\nIncome\nGrants and other contributions 3 61,139 51,503 67,509 (6,370)\nUser charges and fees 429 458 440 (11)\nOther revenue 4 2,717 1,593 1,309 1,408\nTotal income 64,285 53,554 69,258 (4,973)\nExpenses\nEmployee expenses 5 33,812 28,553 34,895 (1,083)\nSuppli | `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)` |\n| $1 million, 1 million | Other current assets includes $1 million clawback of strategy and operating budget funding from 2024-25\ndue to the timing of contractual obligations brought forward to 2022-23.\n- 16 - | `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)` |\n| $1.408 million, $0.437 million, $0.342 million, $0.629 million, 1.408 million, 0.437 million | Budgetary reporting disclosures\nThis section contains explanations of major variances between TIQ's actual 2022-23 financial results and\nthe original budget presented to Parliament.\n(a) Explanations of major variances - Statement Of Comprehensive Income\nOther Revenue The $1.408 million variance was due to $0.437 million increased\nrevenue from the Business and Skilled Migration Queensland\napplication fee, $0.342 million increase from Austrade as t | `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)` |\n| $81.021 million, $78.590 million, $1.913 million, $0.518 million, 81.021 million, 78.590 million | The following table summarises the position of TIQ for the last two financial years:\nSummary of Financial Results for TIQ\nOperating Result 2023–24 2022–23\n$’000 $’000\nTotal Income 81,021 64,285\nTotal Expenses 80,926 64,284\nProfit (loss) for the year 95 1\nFor the 2023–24 financial year, TIQ had a total income of $81.021 million of which $78.590 million was\nreceived as grant funding from Queensland Treasury to carry out our activities, $1.913 milli | `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)` |\n| $000 , $000 | [Page 37]\nTrade and Investment Queensland\nStatement of Comprehensive Income\nfor the year ended 30 June 2024\n2024 2023 2024\nActual Actual Original Budget\nbudget variance*\nNotes $000 $000 $000 $000\nIncome\nGrants and other contributions 3 78,590 61,139 69,628 8,962\nUser charges and fees 4 518 429 444 74\nOther revenue 5 1,913 2,717 2,728 (815)\nTotal income 81,021 64,285 72,800 8,221\nExpenses\nEmployee expenses 6 42,522 33,812 40,014 2,508\nSupplies and | `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)` |\n| $78.065 million, $75.257\nmillion, $1.435 million, $1.358 million, $0.015\nmillion, 78.065 million | The following table summarises the position of TIQ for the last two financial years:\nSummary of Financial Results for TIQ\n2024–25 2023–24\nOperating result\n$’000 $’000\nTotal income 78,065 81,021\nTotal expenses 78,054 80,926\nOperating surplus 11 95\nFor the 2024–25 financial year, TIQ had a total income of $78.065 million, comprised of $75.257\nmillion in Queensland Treasury and Department of Trade, Employment and Training grant funding\nand other con | `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)` |\n| $3.650 Million, $2.200 million, $0.950M, $0.500 Million, $27.980 million, 3.650 Million | Additional grant revenue of $3.650 Million\nwas received for economic recovery initiatives including the International Education and Training\nimmediate industry assistance package ($2.200 million), International Freight Assistance and\nEcommerce ($0.950M) and the Go Global Export grant program ($0.500 Million)\nEmployee expenses were $27.980 million and materially consistent with the prior year, also reflective of\nthe agency’s support of the Queensl | `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)` |\n| $1.23 billion, $300 million, $20 million, $1.25 million, $3.21 million, 1.23 billion | International Operations\nTIQ’s overseas teams worked with Queensland-based staff to help clients achieve record trade and\ninvestment outcomes worth over $1.23 billion, including:\n• a $300 million contract for Queensland healthtech company Ellume to supply COVID-19 home test\nkits to the US Department of Defence\n• a $20 million contract for METS company Phibion in Brazil\n• beef sales worth $1.25 million and a $3.21 million agricultural investment i | `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)` |\n| $45.9 million, $91.6 million, 15 staff, 45.9 million, 91.6 million | [Page 20]\nRockhampton, Bundaberg, Sunshine Coast, Ipswich and Toowoomba – 15 staff helped\nQueensland businesses secure 64 export outcomes valued at $45.9 million and 6 investment\noutcomes valued at $91.6 million for 60 Queensland businesses.\n• Further support was provided to the regions under TIQ’s Go Global Export Program. | `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)` |\n| $000 , $000 | [Page 41]\nTrade and Investment Queensland\nStatement of cash flows\nfor the year ended 30 June 2021\nNotes to the statement of cash flow\n2021 2020\n$000 $000\nReconciliation of operating result to net cash from operating activities\nOperating surplus/(deficit)\nNon-cash items included in operating result:\nLoss on sale of asset 4\nCapitalised interest on leases 59 86\nImpairment losses 185\nTransfer of Work In Progress 83\nDepreciation and amortisation expen | `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)` |\n| $1 billion, $1.35 million, 1 billion, 1.35 million | International Operations\nTIQ’s overseas teams worked with Queensland-based staff to help clients achieve a record number of\ntrade and investment outcomes worth over $1 billion, including:\n• TIQ China organising a series of Taste of Queensland business matching events and outreach\nmeetings in Shanghai, Beijing, Chengdu, Chongqing, Guangzhou, Hainan and Changsha between\nJune and December 2021, generating 36 opportunities and delivering 18 export ou | `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)` |\n| $70.7 million, $32.7 million, 70.7 million, 32.7 million | Queensland Operations\nQueensland-based staff worked with their overseas colleagues to help Queensland businesses\nexpand internationally and attract buyers and investment in regional and rural industries, green energy\nprojects, METS, medical, manufacturing and education.\n• In Food and Agribusiness, 96 export outcomes worth $70.7 million and four investment outcomes\nvalued at $32.7 million were achieved and expected to create 77 jobs. | `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)` |\n| $000 , $000 | [Page 38]\nTrade and Investment Queensland\nStatement of financial position\nas at 30 June 2022\n2022 2021 2022\nActual Actual Original Budget\nrestated * budget variance**\nNotes $000 $000 $000 $000\nCurrent assets\nCash and cash equivalents 11 9,265 5,998 5,058 4,207\nReceivables 12 848 883 699 149\nOther current assets 13 2,020 1,658 1,318 702\nTotal current assets 12,133 8,539 7,075 5,058\nNon-current assets\nPlant and equipment 298 180 67 231\nRight of use | `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)` |\n| $000 , $000 | [Page 40]\nTrade and Investment Queensland\nStatement of cash flows\nfor the year ended 30 June 2022\n2022 2021 2022\nActual Actual Original Budget\nbudget variance*\nNotes $000 $000 $000 $000\nCash flows from operating activities\nInflows:\nUser charges and fees 458 586 617 (159)\nGrants and other contributions 51,840 48,038 53,795 (1,955)\nGST collected from customers 138 67 - 138\nGST input tax credits from ATO 1,725 1,286 - 1,725\nInterest 67 42 75 (8)\nOth | `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)` |\n| $000 , $000 | [Page 41]\nTrade and Investment Queensland\nStatement of cash flows\nfor the year ended 30 June 2022\nNotes to the statement of cash flow\n2022 2021\n$000 $000\nReconciliation of operating result to net cash from operating activities\nOperating surplus/(deficit) 489\nNon-cash items included in operating result.-\nAsset written off/scrapped 3\nCapitalised interest on leases - 59\nImpairment losses - 185\nTransfer of Work In Progress to Property, Plant and Equi | `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)` |\n| $113.22 , $94.822 , $103.262\n, 85% | 2021–22 2021–22 2022–23\nService standards\nTarget Actual Target\nEffectiveness measure\nOverall level of satisfaction of ministerial mission\nparticipants with the missions delivered by TIQ 80% 100% 85%1\nEfficiency measure\nCost per hour of ministerial mission coordination2 $113.22 $94.822 $103.262\nNotes:\n1. | `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)` |\n| $683.2 million, $1000 , $29.72 , $50, 683.2 million | Some\nexamples include:\no The International Mining and Machinery Exhibition (IMME)\no Gulfood\no The Dubai Boat Show\no The International Defence Exhibition\no The International Food and Drink Event (IFE)\no Expomin\no FOODEX Japan\no Other events mentioned throughout this report.\n‘Boost exports’ key achievements in 2024–25\nOutcome indicators\nIndicator Performance\nNumber and value of export outcomes, including\n401 outcomes valued at $683.2 million\nFirst | `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)` |\n| $38.2 million, $90.3 million, 38.2 million, 90.3 million | TIQ’s focus on COVID-specific services to address supply-chain issues, increase the uptake of e-\ncommerce and ensure continued sales of, and investment in, Queensland products and services,\ngenerated much success this year.\n• In Food and Agribusiness, 129 export outcomes worth $38.2 million and 8 investment\noutcomes valued at $90.3 million were achieved, including sending samples from 61 Queensland\ncompanies to buyers in South Korea, China, Hong | `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)` |\n| $30.4 million, $552 million, $136.7 million, $69.5 million, 30.4 million, 552 million | Other notable deals included a Hong\nKong distributor importing product from Queensland craft breweries Newstead Brewing and\nBallistic Beer.\n• In Mining, Resources and Energy, 39 export outcomes valued at $30.4 million and 9 investment\noutcomes valued at $552 million were achieved, including Mackay-based Real Time Instruments\nexporting its elemental analysis equipment and services into the Indian power sector and\nBrisbane-based Pacific Mining Part | `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)` |\n\n## Key Achievements\n\n- [Page 24]\n‘Be a trusted partner’ key achievements in 2024–25\nOutcome indicators\nIndicator Performance\nLevel of stakeholder satisfaction with policy input 82.0%\nClient satisfaction levels and net promoter score 92.2% and 76 respectively\nSDS measure – overall client satisfaction with advice and/or\nsupport provided to a Queensland organisation seeking to 90.3% (target 85%)\nexport a good or service\nSDS measure – overall satisfaction of investment clients\n97.0% (target 85%)\nassisted by TIQ\nSDS measure – overall government stakeholder satisfaction with\nadvice and support on intragovernmental issues in trade and 82.0% (target 85%)\ninvestment promotion\nSDS measure – overall level of satisfaction of ministerial mission\n96.5% (target 85%)\nparticipants with the missions delivered by TIQ\nEnsure TIQ’s employees have the capabilities to support Queensland businesses to\ngo global.\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- [Page 5]\nHighlights 2020–21\n• Queensland exported goods valued at $58.0 billion (source: Australian Bureau of Statistics).\n• Queensland’s top five export markets by value:\nChina\no\nJapan\no\nIndia\no\nKorea\no\nVietnam\no\n• Queensland’s top five export commodities by value:\nCoal\no\nLiquified natural gas\no\nMinerals\no\nBeef\no\nManufactured goods\no\n• TIQ helped clients achieve trade and investment outcomes worth a record $1.23 billion.\n• Queensland exported goods to about 200 markets around the world.\n• TIQ distributed grants valued at more than $2 million to 122 clients.\n• TIQ conducted 421 events for TIQ clients, including many virtual events.\n• TIQ delivered 813 export opportunity leads to Queensland companies that led to 181 commercial\nexport deals.\n• TIQ facilitated 195 investment opportunities that yielded 26 commercial investment deals that are\nexpected to create almost 2,000 jobs.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- This included Vaxxas signing a multimillion-dollar\npartnership with a US entity to progress its needle-free vaccine technology through late-stage\nclinical trials, and Canadian last-mile logistics company Intelcom opening its first Australian\npresence in Brisbane in April 2021.\n• In Manufacturing, Consumer and Services, TIQ delivered 43 export outcomes valued at\n$16.3 million, and 4 international investment outcomes valued at $290.6 million.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [pages 19,20,21,22]\ntnership with a US entity to progress its needle-free vaccine technology through late-stage\nclinical trials, and Canadian last-mile logistics company Intelcom opening its first Australian\npresence in Brisbane in April 2021.\n• In Manufacturing, Consumer and Services, TIQ delivered 43 export outcomes valued at\n$16.3 million, and 4 international investment outcomes valued at $290.6 million.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- Effectiveness measures\nOverall client satisfaction with advice 85% 94.7% 85%\nand/or support provided to a\nQueensland organisation seeking to\nexport a good or service\nOverall satisfaction of investment 85% 96.9% 85%\nclients assisted by TIQ\nOverall government stakeholder 85% 82.5% 85%\nsatisfaction with advice and support\non intragovernmental issues in trade\nand investment promotion\nOverall level of satisfaction of 85% 96.0% 85%\nministerial mission participants with\nthe missions delivered by TIQ2\nProportion of grant recipients who New measure New measure 45%\nachieve one or more export or\ninvestment outcomes\nEfficiency measure\nAdministration cost per $1000 of New measure New measure $50\nexport and investment value\nfacilitated\nDiscontinued measures\nCost per hour of ministerial mission $103.40 $87.29 Discontinued\ncoordination3,4,5 measure\nCost per export lead6,7 $10,645 $7,656 Discontinued\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n- Other notable deals included a Hong\nKong distributor importing product from Queensland craft breweries Newstead Brewing and\nBallistic Beer.\n• In Mining, Resources and Energy, 39 export outcomes valued at $30.4 million and 9 investment\noutcomes valued at $552 million were achieved, including Mackay-based Real Time Instruments\nexporting its elemental analysis equipment and services into the Indian power sector and\nBrisbane-based Pacific Mining Parts expanding its sales network and exporting to Latin America.\n• In Health, Innovation and Technology, TIQ delivered 38 export outcomes worth $136.7 million and\n22 investment outcomes valued at $69.5 million.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- This was part of $800,000 allocated to a total of 33 companies.\n• TIQ delivered almost 50 workshops designed to build small business capability in e-commerce\nand take advantage of digital platforms to access global markets.\n• 40 regional suppliers were among the 61 Queensland businesses taking part in TIQ’s Taste of\nQueensland program, which connected buyers from South Korea, China, Hong Kong, Taiwan,\nIndonesia, Singapore, Malaysia and the Philippines through market-specific tasting sessions and\nvirtual buyer-matching.\n• Regional staff participated in Beef Week 2021 in Rockhampton, supporting Queensland exporters\nand facilitating online market briefings by TIQ offices in South Korea, Japan and Indonesia.\n• Other regional success stories included working with the Australian Reef Fish Trading Company\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 41]\nTrade and Investment Queensland\nStatement of cash flows\nfor the year ended 30 June 2021\nNotes to the statement of cash flow\n2021 2020\n$000 $000\nReconciliation of operating result to net cash from operating activities\nOperating surplus/(deficit)\nNon-cash items included in operating result:\nLoss on sale of asset 4\nCapitalised interest on leases 59 86\nImpairment losses 185\nTransfer of Work In Progress 83\nDepreciation and amortisation expense 2,339 2,453\nChanges in assets and liabilities:\n(lncrease)/decrease in trade debtors (246) 634\n(lncrease)/decrease in sundry debtors (19)\n(Increase) in GST receivables (150) (15)\n(lncrease)/decrease in long service leave reimbursement receivables 28 (12)\n(lncrease)/decrease in annual leave reimbursement receivables (72) 51\n(lncrease)/decrease in other assets 1,868 (1,840)\nlncrease/(decrease) in payables 1,364 (83)\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- 2021–22 2021–22 2022–23\nService standards\nTarget Actual Target\nEffectiveness measure\nOverall level of satisfaction of ministerial mission\nparticipants with the missions delivered by TIQ 80% 100% 85%1\nEfficiency measure\nCost per hour of ministerial mission coordination2 $113.22 $94.822 $103.262\nNotes:\n1.\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- 2021–22 2021–22 2022–23\nService standards\nTarget Actual1 Target\nEffectiveness measures\nOverall client satisfaction with advice and/or support provided to a\nQueensland organisation seeking to export a good or service 80% 87.9% 85%2\nOverall client satisfaction of investment clients assisted by TIQ 80% 85.2% 85%3\nProportion of clients assisted by TIQ who report at least moderate\nprogress in their international business dealings 75% 69.9% 75%\nOverall government stakeholder satisfaction with advice and\nsupport on intragovernmental issues in trade and investment\npromotion 80% 89.1% 85%4\nEfficiency measures\nCost per export lead5,6 $6,486 $7,2915 $8,4026\nCost per investment lead7,8 $17,448 $13,5837 $19,3218\nNotes:\n1.\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- [Page 41]\nTrade and Investment Queensland\nStatement of cash flows\nfor the year ended 30 June 2022\nNotes to the statement of cash flow\n2022 2021\n$000 $000\nReconciliation of operating result to net cash from operating activities\nOperating surplus/(deficit) 489\nNon-cash items included in operating result.-\nAsset written off/scrapped 3\nCapitalised interest on leases - 59\nImpairment losses - 185\nTransfer of Work In Progress to Property, Plant and Equipment 53\nDepreciation and amortisation expense 1,866 2,339\nChanges in assets and liabilities:\n(Increase)/decrease in trade debtors 123 (246)\n(Increase)/decrease in sundry debtors 17 (19)\n(Increase)/decrease in GST receivable 104 (150)\n(Increase)/decrease in long service leave reimbursement receivables (104) 28\n(Increase) in annual leave reimbursement receivables (105) (72)\n(Increase)/decrease in other assets (122) 1,868\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- [Page 56]\n(cid:9)\nTrade and Investment Queensland\nNotes to and forming part of the financial statements for the year ended 30 June 2022\n19(cid:9) Financial risk disclosures (contd)\nRisks arising from financial instruments\n(a)(cid:9) Risk exposure\nFinancial risk management is implemented pursuant to government and TIQ's policy.\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Key achievements for the AFRMC during 2020–21 included independent assurance and\nassistance with:\n• TIQ’s financial statements (for compliance with prescribed accounting and other reporting\nrequirements\n• TIQ’s annual internal and external audit planning\n• internal and external audit results and recommendations, and any identified significant issues\n• integration of the TIQ risk management framework into business activities and systems\n• progress of a TIQ Compliance Management Framework in response to KPMG’s Internal Audit\nReport, including monitoring of quarterly progress reporting.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- Key achievements for the AFRMC during 2021-22 included independent assurance and\nassistance with:\n• TIQ’s financial statements (for compliance with prescribed accounting and other reporting\nrequirements).\n• TIQ’s annual internal and external audit plans.\n• Internal and external audit reports and recommendations, and any identified significant issues.\n• TIQ’s Risk Maturity Roadmap and continued integration of the TIQ risk management framework\ninto business activities and systems.\n• Risk management ‘deep dive’ guest presentations on key strategic business risk topics.\n• TIQ’s Compliance management roadmap and progressive lift of current compliance management\ncapabilities across the agency’s domestic and international operations.\n• TIQ’s Information Security Management System (ISMS) project including a framework of ISMS\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- Key achievements for the AFRMC during 2022-23 included independent assurance and assistance with:\n• TIQ’s financial statements (for compliance with prescribed accounting and other reporting requirements\n• TIQ’s annual internal and external audit planning\n• internal and external audit results and recommendations, and any identified significant issues\n• integration of the TIQ risk management framework into business activities and systems\n• implementation of a TIQ Information Security Management System in response to KPMG’s Internal Audit\nfollow-up review\n• oversight of the implementation of a software system to manage risk, compliance and contract\nmanagement.\n  Source: `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)`\n- Key management personnel (KMP) disclosures (continued)\n1 July 2020 - 30 June 2021\nLong term Post-\nShort term employee Termination Total\nemployee employment\nexpenses benefits expenses\nexpenses expenses\nPosition Name Monetary Non- $'000 $'000 $'000 $'000\nexpenses monetary\nbenefits\n$'000 $'000\nChair* Steve Bredhauer 53 - - 5 - 58\nDeputy Chair Ian O'Connor 20 - - 2 - 22\nBoard Member* Kate Hynes 23 - - 2 - 25\nBoard Member Michele Fleming 20 - - 2 - 22\nBoard Member** Rachel Hunter - - - - - -\n(from May 2021)\nBoard Member** Damien Walker - - - - - -\nDave Stewart (to\nBoard Member ** - - - - - -\nMay 2021)\nMr James (Jim)\nBoard Member 20 - - 2 - 22\nVarghese\nTotal remuneration 136 - - 13 - 149\n1 July 2019 - 30 June 2020\nLong term Post-\nShort term employee Termination Total\nemployee employment\nexpenses benefits expenses\nexpenses expenses\nPosition Name Monetary Non- $'000 $'000 $'000 $'000\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 69]\nSummary of requirement Basis for Annual report\nrequirement reference (page/s)\nGovernance – risk • Risk management ARRs – section 14.1 26, 30-31\nmanagement and\naccountability\n• Audit committee ARRs – section 14.2 26-27\n• Internal audit ARRs – section 14.3 27-28\n• External scrutiny ARRs – section 14.4 27–28\n• Information systems and recordkeeping ARRs – section 14.5 28\n• Information Security attestation ARRs – section 14.6 Not applicable\nGovernance – • Strategic workforce planning and ARRs – section 15.1 30\nhuman resources performance\n• Early retirement, redundancy and Directive No.04/18 30\nretrenchment Early Retirement,\nRedundancy and\nRetrenchment\nARRs – section 15.2\nOpen Data • Statement advising publication of information ARRs – section 16 28\n• Consultancies ARRs – section 33.1 https://data.qld.gov.au\n• Overseas travel ARRs – section 33.2 https://data.qld.gov.au\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 72]\nD: Glossary\nABS Australian Bureau of Statistics\nAFRMC Audit, Finance and Risk Management Committee\nARRs Annual report requirements for Queensland Government agencies\nASEAN Association of Southeast Asian Nations\nASIG Australian Silver Industry Group\nFAA Financial Accountability Act 2009\nFDI Foreign direct investment\nFMCG fast-moving consumer goods\nFPMS Financial and Performance Management Standard 2009 or, depending on context,\nFinancial and Performance Management Standard 2019\nFTE Full-time equivalent employee\nGDP Gross domestic product\nHIT Health, Innovation and Technology (formerly Urban Infrastructure and Knowledge Industries)\nICT Information and communications technology\nIET International education and training\nIET Strategy International Education and Training Strategy to Advance Queensland 2016–2026\nIETAG International Education and Training Advisory Group\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 68]\nSummary of requirement Basis for Annual report\nrequirement reference (page/s)\nGovernance – risk • Risk management ARRs – section 14.1 23-26, 30-31\nmanagement and\naccountability\n• Audit committee ARRs – section 14.2 23-25\n• Internal audit ARRs – section 14.3 26\n• External scrutiny ARRs – section 14.4 25\n• Information systems and recordkeeping ARRs – section 14.5 26\n• Information Security attestation ARRs – section 14.6 Not applicable\nGovernance – • Strategic workforce planning and ARRs – section 15.1 28-29\nhuman resources performance\n• Early retirement, redundancy and Directive No.04/18 29\nretrenchment Early Retirement,\nRedundancy and\nRetrenchment\nARRs – section 15.2\nOpen Data • Statement advising publication of information ARRs – section 16 26\n• Consultancies ARRs – section 33.1 https://data.qld.gov.au\n• Overseas travel ARRs – section 33.2 https://data.qld.gov.au\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- [Page 71]\nD: Glossary\nABS Australian Bureau of Statistics\nAFRMC Audit, Finance and Risk Management Committee\nARRs Annual report requirements for Queensland Government agencies\nASEAN Association of Southeast Asian Nations\nASIG Australian Silver Industry Group\nEDUTOURISM Tourism activity that combines tourism and education\nFAA Financial Accountability Act 2009\nFDI Foreign direct investment\nFMCG fast-moving consumer goods\nFPMS Financial and Performance Management Standard 2009 or, depending on context,\nFinancial and Performance Management Standard 2019\nFTE Full-time equivalent employee\nGDP Gross domestic product\nHIT Health, Innovation and Technology (formerly Urban Infrastructure and Knowledge Industries)\nICT Information and communications technology\nIET International education and training\nIET Strategy International Education and Training Strategy to Advance Queensland 2016–2026\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- Key management personnel (KMP) disclosures (continued)\n1 July 2022- 30 June 2023\nShort term employee expenses Long term Post- Termination Total expenses\nemployee employment Benefits\nexpenses expenses\nPosition Name\nMonetary Non-monetary $'000 $'000 $'000 $'000\nexpenses benefits\n$'000 $'000\nChair Steve Bredhauer (to\n14 - - 1 - 15\n1 October 2022) •\nChair Daniel Gschwind\n(from 1 October 25 - - 3 - 28\n2022)\nDeputy Chair Kate Hynes\n20 - - 2 - 22\nBoard Leon Allen••\n- - - - - -\nMember\nBoard Maryanne Kelly **\n- - - - - -\nMember\nBoard Mike Kaiser••\n- - - - - -\nMember\nBoard Michele Fleming *\n24 - - 3 - 27\nMember\nBoard James Varghese (to\n5 - - 1 - 6\nMember 1 October 2022)\nBoard Angela Young (from\n10 - - 1 - 11\nMember 1 October 2022)\nBoard Scott Sheppard\n20 - - 2 - 22\nMember\nTotal remuneration 118 - - 13 - 131\n1 July 2021 - 30 June 2022\n  Source: `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)`\n- [pages 61,62,63,64]\nteve Bredhauer •\n53 - - 5 - 58\nDeputy Chair Ian O'Connor (to 1\n10 - - 1 - 11\nOctober 2021)\nDeputy Chair Kate Hynes (from 1\n22 - - 2 - 24\nOctober 2021) •\nBoard Rachel Hunter (to 7\n- - - - - -\nMember October 2021) **\nBoard Leon Allen (from 7\n- - - - - -\nMember October 2021) **\nBoard Damien Walker (to 2\n- - - - - -\nMember May 2022) **\nBoard Mike Kaiser (from 2\n- - - - - -\nMember May 2022) **\nBoard Michele Fleming\n20 - - 2 - 22\nMember\nBoard James Varghese\n20 - - 2 - 22\nMember\nBoard Scott Sheppard\n10 - - 1 - 11\nMember\nTotal remuneration 135 - - 13 - 148\n* Please note board member's remuneration also includes payment for representation on the Audit, Finance and Risk Management\nCommittee (AFRMC).\n** Please note some board members are not remunerated due to being government representatives.\n- 28 -\n  Source: `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)`\n- [Page 64]\nSummary of requirement Basis for Annual report\nrequirement reference (page/s)\nGovernance – risk • Risk management ARRs – section 14.1 23-26, 30-31\nmanagement and\naccountability\n• Audit committee ARRs – section 14.2 23-25\n• Internal audit ARRs – section 14.3 26\n• External scrutiny ARRs – section 14.4 25\n• Information systems and recordkeeping ARRs – section 14.5 26\n• Information Security attestation ARRs – section 14.6 Not applicable\nGovernance – • Strategic workforce planning and ARRs – section 15.1 28-29\nhuman resources performance\n• Early retirement, redundancy and Directive No.04/18 29\nretrenchment Early Retirement,\nRedundancy and\nRetrenchment\nARRs – section 15.2\nOpen Data • Statement advising publication of information ARRs – section 16 26\n• Consultancies ARRs – section 33.1 https://data.qld.gov.au\n• Overseas travel ARRs – section 33.2 https://data.qld.gov.au\n  Source: `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)`\n- [Page 67]\nD: Glossary\nABS Australian Bureau of Statistics\nAFRMC Audit, Finance and Risk Management Committee\nARRs Annual report requirements for Queensland Government agencies\nASEAN Association of Southeast Asian Nations\nEDU-TOURISM Tourism activity that combines tourism and education\nELT Executive Leadership Team\nFAA Financial Accountability Act 2009\nFDI Foreign direct investment\nFPMS Financial and Performance Management Standard 2009 or, depending on context,\nFinancial and Performance Management Standard 2019\nFTE Full-time equivalent employee\nGDP Gross domestic product\nHIT Health, Innovation and Technology\nICT Information and communications technology\nIET International education and training\nIET Strategy International Education and Training Strategy 2022-2027\nIETAG International Education and Training Advisory Group\nIFAM International Freight Assistance Mechanism\n  Source: `annual-reports/2022-23.pdf (https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf)`\n- Audit, Finance and Risk Management Committee attendance 2023–24\nMember 23 August 2023 8 November 2023 20 March 2024 22 May 2024\nMs Helen Moore (Chair) Attended Attended Attended Attended\nMr Michael McKee Attended Attended Attended Attended\nMs Michele Fleming Attended Attended Attended Attended\nFirst Nations Advisory Committee\nThe TIQ Board established the First Nations Advisory Committee (FNAC) to ensure First Nations businesses\nare represented in trade and investment outcomes.\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n- Opportunities\n• Pacific Trade Strategy – forging stronger links with Queensland’s closest neighbours\n• Queensland-India Trade and Investment Strategy 2023-2027– ensuring Queensland is positioned\nto capitalise on India’s rapid economic development\n• Australia’s Southeast Asia Economic Strategy to 2040 – leveraging national initiatives to meet\nthe needs of the region’s growing middle class and attract investment\n• Renewable energy – supporting Queensland’s decarbonisation ambitions and intentions to become\na leading supplier of clean energy inputs and outputs\n• Artificial intelligence and quantum technology – educating businesses on the benefits of using\nnew technologies to create efficiencies, automate processes and supplement workforces\n• 2032 Brisbane Olympic and Paralympic Games – utilising global prominence to build awareness\nof Queensland’s business credentials\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n\n## Corporate Values and Operating Culture\n\n- [Page 72]\nAppendices\nAppendix A – Compliance checklist\nAnnual report\nSummary of requirement Basis for requirement reference\n(page/s)\nLetter of • A letter of compliance from the accountable ARRs – section 7 1\ncompliance officer or statutory body to the relevant\nMinister/s\nAccessibility • Table of contents ARRs – section 9.1 iii, iv\n• Glossary 73\n• Public availability ARRs – section 9.2 ii\n• Interpreter service statement Queensland Government ii\nLanguage Services Policy\nARRs – section 9.3\n• Copyright notice Copyright Act 1968 ii\nARRs – section 9.4\n• Information Licensing QGEA – Information ii\nLicensing\nARRs – section 9.5\nGeneral • Introductory Information ARRs – section 10 4\ninformation\nNon-financial • Government’s objectives for the community ARRs – section 11.1 5\nperformance and whole-of-government plans/specific\ninitiatives\n• Agency objectives and performance ARRs – section 11.2 14-22\n  Source: `annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)`\n- [Page 70]\nAppendix D: Glossary\nABS Australian Bureau of Statistics\nAFRMC Audit, Finance and Risk Management Committee\nARRs Annual report requirements for Queensland Government agencies\nASEAN Association of Southeast Asian Nations\nCIIE China International Import Expo\nDESBT Department of Employment, Small Business and Training\nEDU-TOURISM Tourism activity that combines tourism and education\nELICOS English Language Intensive Courses for Overseas Students\nELT Executive Leadership Team\nFAA Financial Accountability Act 2009\nFDI Foreign direct investment\nFNAC First Nations Advisory Committee\nFPMS Financial and Performance Management Standard 2019\nFTE Full-time equivalent employee\nGIA Global Investment Attraction\nHSW Health Safety and Wellbeing\nIET International education and training\nIET Strategy International Education and Training Strategy 2022-2027\nLNG Liquified natural gas\n  Source: `annual-reports/2023-24.pdf (https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf)`\n- Market risk The risk that the fair value or future TIQ is exposed to market risk in respect of its\ncash flows of a financial instrument will foreign currency held as part of cash at bank (Note\nfluctuate(cid:9) because(cid:9) of(cid:9) changes(cid:9) in 11).\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- Supplies and services\nLease rentals 2,614 2,943\nCorporate service charges 2,669 2,392\nTelecommunications 399 476\nConsultants and contractors 5,566 7,440\nOperating and administration costs 3,677 2,242\nTravel 212 829\nBoard and committee member fees 125 171\nTotal 15,262 16,493\nFor a transaction to be recognised as supplies and services, the value of goods or services received by TIQ must\nbe of approximately equal value to the consideration given for those goods or services.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- Receivables\nTrade debtors 296 50\nSundry debtors 21 2\nNet GST Receivable 299 149\nLong service leave reimbursements 36 64\nAnnual leave reimbursements 231 159\nTotal 883 424\nReceivables are measured at amortised cost which approximates their fair value at reporting date.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 68]\nAppendixes\nA: Compliance checklist\nSummary of requirement Basis for Annual report\nrequirement reference (page/s)\nLetter of • A letter of compliance from the ARRs – section 7 3\ncompliance accountable officer or statutory body to\nthe relevant Minister/s\nAccessibility • Table of contents ARRs – section 9.1 2, 70\n• Glossary\n• Public availability ARRs – section 9.2 1\n• Interpreter service statement Queensland 1\nGovernment\nLanguage Services\nPolicy\nARRs – section 9.3\n• Copyright notice Copyright Act 1968 1\nARRs – section 9.4\n• Information Licensing QGEA – Information 1\nLicensing\nARRs – section 9.5\nGeneral • Introductory Information ARRs – section 10 4–16, 30, 69\ninformation\nNon-financial • Government’s objectives for the community ARRs – section 11.1 21\nperformance and whole-of-government plans/specific\ninitiatives\n• Agency objectives and performance ARRs – section 11.\n  Source: `annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)`\n- [Page 33]\nTIQ’s priorities for 2022-23\nAs the Queensland Government’s dedicated global business agency, in 2022-23, TIQ will:\nTake Queensland to the world:\n• Support exporters to deliver market growth and diversification, improving resilience\n• Assist exporters to find opportunities in new markets with new products\n• Champion Queensland’s innovative services abroad, promoting the state’s ‘know-how’\n• Tell the story of TIQ’s services, client successes, and Queensland’s industry strengths to a global\naudience\n• Promote Queensland as a destination for international students through an expanded Study\nQueensland network\nGet Queensland goods into global value chains:\n• Expand Queensland’s trade network (local and overseas) to provide direct support to exporters\nand investors\n• Coordinate with partners to help exporters meet traceability requirements and emphasise\nQueensland provenance\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n- [Page 51]\nTrade and Investment Queensland\nNotes to and forming part of the financial statements for the year ended 30 June 2022\n2022 2021\n$000 $000\n12 Receivables\nTrade debtors 173 296\nSundry debtors 4 21\nNet GST receivable 195 299\nLong service leave reimbursements 140 36\nAnnual leave reimbursements 336 231\nTotal 848 883\nReceivables are measured at amortised cost which approximates their fair value at reporting date.\n  Source: `annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2020-21.pdf` - annual-reports - https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF\n- `annual-reports/2021-22.pdf` - annual-reports - https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf\n- `annual-reports/2022-23.pdf` - annual-reports - https://www.tiq.qld.gov.au/getmedia/295a14f4-4a42-4723-8f0d-dc716f43b276/TIQ-Annual-Report-2022-2023.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - https://www.tiq.qld.gov.au/getmedia/a0aeb97d-dcc5-4544-91f9-2522f131d44d/trade-and-investment-queensland-annual-report-2023-2024.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf\n- `strategies/TIQ-strategic-plan-2025-2029.pdf` - strategies - https://www.tiq.qld.gov.au/getmedia/2c7bbe18-2c71-4654-87f7-fd6c58a0f3e6/TIQ-strategic-plan-2025-2029.pdf\n- `pages/about.html` - pages - https://www.tiq.qld.gov.au/why-queensland/about-queensland\n- `pages/contact.html` - pages - https://www.tiq.qld.gov.au/contact\n- `pages/homepage.html` - pages - https://www.tiq.qld.gov.au/\n- `pages/news-latest.html` - pages - https://www.tiq.qld.gov.au/news-and-events/insights-hub\n- `pages/strategies-index.html` - pages - https://www.tiq.qld.gov.au/about/strategies-publications-policies\n- `pages/strategies-index__01.html` - pages - https://www.tiq.qld.gov.au/getmedia/2c7bbe18-2c71-4654-87f7-fd6c58a0f3e6/TIQ-strategic-plan-2025-2029.pdf\n- `pages/strategies-index__02.html` - pages - https://www.tiq.qld.gov.au/getmedia/806c7ee8-0f3e-46f8-a488-8e25871b6ffe/queensland-government-multicultural-action-plan-tiq-annual-report-2024-2025-october-2025.pdf\n- `pages/strategies-index__03.html` - pages - https://www.tiq.qld.gov.au/getmedia/694b8f9f-e696-4f29-8c58-236de56d8c72/queensland-government-multicultural-action-plan-tiq-annual-report-2023-2024-15-October-2024.pdf\n- `pages/strategies-index__04.html` - pages - https://www.tiq.qld.gov.au/getmedia/d0c7ff16-2bf6-4210-844f-76d562dce1e7/TIQ-QMAP-2022-23-annual-report.pdf\n- `pages/strategies-index__05.html` - pages - https://www.tiq.qld.gov.au/getmedia/0211c3b2-92d4-4dfa-8499-69de85d888a3/TIQ-QMAP-2021-22-007.pdf\n- `pages/strategies-index__06.html` - pages - https://www.tiq.qld.gov.au/getmedia/0c7b71b9-787b-476a-879a-6a54e544f96e/TIQ_QMAP-2020-21-annual-reporting-1.pdf\n- `pages/strategies-index__07.html` - pages - https://www.tiq.qld.gov.au/getmedia/cee2e84f-053a-452c-962e-b2f9d9046e9d/Multicultural-Action-Strategic-Plan_TIQ-annual-report-September-2019-20.pdf\n- `pages/strategies-index__09.html` - pages - https://www.tiq.qld.gov.au/getmedia/a70eb709-785f-4db2-9b8f-b21574c0fa43/Multicultural-Action-Strategic-Plan_TIQ-annual-report-September-2019.pdf\n- `pages/strategies-index__11.html` - pages - https://www.tiq.qld.gov.au/getmedia/11f8b3dc-08a5-49ae-897d-99d79fa4bf4a/Multicultural-Action-Strategic-Plan_TIQ-annual-report-September-2018.pdf\n- `pages/strategies-index__13.html` - pages - https://www.tiq.qld.gov.au/about/strategies-publications-policies\n- `other-pdfs/tiq-ceo-complaints-policy.pdf` - other-pdfs - https://www.tiq.qld.gov.au/getmedia/8511b4c0-069f-4692-9317-6692d3715400/tiq-ceo-complaints-policy.pdf\n- `other-pdfs/tiq-external-complaints-management-policy.pdf` - other-pdfs - https://www.tiq.qld.gov.au/getmedia/7acfa697-ba04-4588-99aa-fd4bc20cdbeb/tiq-external-complaints-management-policy.pdf\n- `other-pdfs/tiq-public-interest-disclosure-policy.pdf` - other-pdfs - https://www.tiq.qld.gov.au/getmedia/fcf15b31-9c82-4022-8fda-a55166e22df1/tiq-public-interest-disclosure-policy.pdf\n- `other-pdfs/TIQ-Equity-and-Diversity-Plan-2024-2027.pdf` - other-pdfs - https://www.tiq.qld.gov.au/getmedia/564af185-aecc-477d-8865-c23b00b391ab/TIQ-Equity-and-Diversity-Plan-2024-2027.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# Trade and Investment Queensland - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:36:48.725322+00:00\n**Entity ID**: S-QLD-023\n**Jurisdiction**: Queensland\n**Portfolio**: Trade\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 25\n- Unique legislation references found: 47\n\n| Type | Count |\n|---|---:|\n| Act | 39 |\n| Regulation | 1 |\n| Standard | 7 |\n\n## Legislation References\n\n### Financial Accountability Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 40\n**Register search**: https://www.legislation.qld.gov.au/search?query=Financial+Accountability+Act+2009\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ce Delivery Statement (pp.14-16)\nTrade and Investment Queensland\nAnnual report 2020–21 23\n\n[page 25]\nSummary of financial\nperformance\nTIQ is constituted under the Trade and Investment Queensland Act 2013 and is a statutory body within\nthe meaning given by the Financial Accountability Act 2009 and is controlled by the State of Queensland.\nThe 2020–21 financial year was a pivotal year for the agency’s financial performance in many respects,\nwith COVID-19 being a primary catalyst. Whether it was systemic shifts towards digital service delivery\nor var\n  Source: `annual-reports/2020-21.pages.jsonl`\n- 9 (FPMS).\nThe committee’s objective is to provide independent assurance and assistance to the TIQ Board on:\n• risk, control, and compliance frameworks\n• external accountability responsibilities as prescribed in the Trade and Investment Queensland Act\n2013 and Financial Accountability Act 2009\n• other matters as appropriate from time to time for TIQ.\nThe AFRMC Charter establishes the authority and responsibilities of the committee and was prepared\nwith reference to:\n• relevant provisions of the Financial Accountability Act 2009 and FPMS\n• Queenslan\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ensland Act\n2013 and Financial Accountability Act 2009\n• other matters as appropriate from time to time for TIQ.\nThe AFRMC Charter establishes the authority and responsibilities of the committee and was prepared\nwith reference to:\n• relevant provisions of the Financial Accountability Act 2009 and FPMS\n• Queensland Treasury Audit Committee Guidelines – Improving Accountability and Performance\n• better practice guides issued by the Australian National Audit Office.\nThe AFRMC met on four occasions during 2020–21:\n28th AFRMC 29th AFRMC 30th AFRMC 31st\n  Source: `annual-reports/2020-21.pages.jsonl`\n- risk management framework into business activities and systems\n• progress of a TIQ Compliance Management Framework in response to KPMG’s Internal Audit\nReport, including monitoring of quarterly progress reporting.\nOther risk management\nIn accordance with the Financial Accountability Act 2009, TIQ has established appropriate systems of\ninternal control and risk management. This has been achieved through the maintenance of a risk\nmanagement framework, and oversight by the AFRMC.\nThe Trade and Investment Queensland Risk Management Framework aligns w\n  Source: `annual-reports/2020-21.pages.jsonl`\n- eparation\nGeneral information\nThe head office and principal place of business of TIQ is:\nLevel 10, 1 William Street\nBrisbane QLD 4000\nTIQ is established under the Trade and Investment Queensland Act 2013 and is a statutory body within the\nmeaning given in the Financial Accountability Act 2009. TIQ is controlled by the State of Queensland, which\nis the ultimate parent.\nControlled Entity\nA separate legal entity, Queensland Trade and Investment Office Pty Ltd ACN 073 81 O 867 has been\nestablished for business registration due to a number of internati\n  Source: `annual-reports/2020-21.pages.jsonl`\n\n### Financial and Performance Management Standard 2019\n\n**Type**: Standard\n**Confidence**: high\n**Mentions**: 31\n**Register search**: https://www.legislation.qld.gov.au/search?query=Financial+and+Performance+Management+Standard+2019\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- t for presentation to the Parliament the annual report 2020–21 and financial\nstatements for Trade and Investment Queensland.\nI certify that this annual report complies with:\n• the prescribed requirements of the Financial Accountability Regulation 2019 and the Financial\nand Performance Management Standard 2019, and\n• the detailed requirements set out in the Annual report requirements for Queensland Government\nagencies.\nA checklist outlining the annual reporting requirements is included in this report.\nYours sincerely\nThe Honourable Steve Bredhauer\nChair\nTrade and I\n  Source: `annual-reports/2020-21.pages.jsonl`\n- e at www.forgov.qld.gov.au/humanrights.\nTrade and Investment Queensland\nAnnual report 2020–21 25\n\n[page 27]\nRisk management\nAudit, Finance and Risk Management Committee\nTIQ’s Audit, Finance and Risk Management Committee (AFRMC) was established pursuant to the\nFinancial and Performance Management Standard 2019 (FPMS).\nThe committee’s objective is to provide independent assurance and assistance to the TIQ Board on:\n• risk, control, and compliance frameworks\n• external accountability responsibilities as prescribed in the Trade and Investment Queensland Act\n2013 and F\n  Source: `annual-reports/2020-21.pages.jsonl`\n- 020-21.\nTIQ owns 100% of Queensland Trade and Investment Office Pty Ltd.\nCompliance with prescribed requirements\nTIQ has prepared these financial statements in compliance with section 62(1) of the Financial Accountability\nAct 2009 (the Act), section 39 of the Financial and Performance Management Standard 2019 and other\nprescribed requirements.\nTIQ is a not-for-profit entity and therefore has prepared these general purpose financial statements on an\naccrual basis (except for the statement of cash flows which is prepared on a cash basis) in accordance with\nAustralia\n  Source: `annual-reports/2020-21.pages.jsonl`\n- to the year ended 30 June 2021.\n-29 -\n\n[page 64]\nManagement certificate\nfor Trade and Investment Queensland\nThese general purpose financial statements have been prepared pursuant to section 62(1) of the Financial\nAccountability Act 2009 (the Act), s.39 of the Financial and Performance Management Standard 2019 and\nother prescribed requirements . In accordance with section 62 (1)(b) of the Act we certify that in our opinion:\n(a) the prescribed requirements for establishing and keeping the accounts have been complied with in all\nmaterial respects; and\n(b) the financi\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ccounting standards, of the transactions of Trade and Investment Queensland for the year 1\nJuly 2020 to 30 June 2021 and of the financial position of the entity at the end of that period; and\nWe acknowledge responsibility under section 7 and section 11 of the Financial and Performance\nManagement Standard 2019 for the establishment and maintenance, in all material respects, of an\nappropriate and effective system of internal controls and risk management processes with respect to financial\nreporting throu hout the reporting period.\n- - -- --····- \"''''''''\"\"\"\"\"'\"'\"'\n  Source: `annual-reports/2020-21.pages.jsonl`\n\n### Trade and Investment Queensland Act 2013\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 25\n**Register search**: https://www.legislation.qld.gov.au/search?query=Trade+and+Investment+Queensland+Act+2013\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n\n**Evidence contexts**:\n- next 12\nmonths, contributing to Queensland’s recovery and positioning our state for global success.\nPaul Martyn\nTrade and Investment Queensland\nAnnual report 2020–21 9\n\n[page 11]\nAbout TIQ\nGoverning legislation\nTIQ was established on 1 February 2014 under the Trade and Investment Queensland Act 2013.\nTIQ’s broad function under the Act is to facilitate, encourage, promote, identify, attract and develop\ntrade and investment opportunities.\nResponsible Ministers\nThe Honourable Annastacia Palaszczuk MP was sworn in for a third term as Premier of Queensland\non\n  Source: `annual-reports/2020-21.pages.jsonl`\n- Trade and Investment Queensland\nAnnual report 2020–21 13\n\n[page 15]\nTIQ Board\nTIQ is governed by a board appointed by the Governor in Council. The board includes two\ndirectors-general drawn from the departments responsible for administering, respectively,\nthe Trade and Investment Queensland Act 2013 and the State Development and Public Works\nOrganisation Act 1971.\nChair\nThe Honourable Steve Bredhauer\nDeputy Chair\nProfessor Emeritus Ian O’Connor AC\nMembers\nRachel Hunter PSM – Director-General of the Department of the Premier and Cabinet\n(Joined the board\n  Source: `annual-reports/2020-21.pages.jsonl`\n- onger than expected\ninvestment opportunities generated.\nSource: Queensland Budget 2020–21 – Service Delivery Statement (pp.14-16)\nTrade and Investment Queensland\nAnnual report 2020–21 23\n\n[page 25]\nSummary of financial\nperformance\nTIQ is constituted under the Trade and Investment Queensland Act 2013 and is a statutory body within\nthe meaning given by the Financial Accountability Act 2009 and is controlled by the State of Queensland.\nThe 2020–21 financial year was a pivotal year for the agency’s financial performance in many respects,\nwith COVID-19 being\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ncial and Performance Management Standard 2019 (FPMS).\nThe committee’s objective is to provide independent assurance and assistance to the TIQ Board on:\n• risk, control, and compliance frameworks\n• external accountability responsibilities as prescribed in the Trade and Investment Queensland Act\n2013 and Financial Accountability Act 2009\n• other matters as appropriate from time to time for TIQ.\nThe AFRMC Charter establishes the authority and responsibilities of the committee and was prepared\nwith reference to:\n• relevant provisions of the Financial Accoun\n  Source: `annual-reports/2020-21.pages.jsonl`\n- search\ninstitutions, universities and local, state and federal agencies.\n1. Basis of financial preparation\nGeneral information\nThe head office and principal place of business of TIQ is:\nLevel 10, 1 William Street\nBrisbane QLD 4000\nTIQ is established under the Trade and Investment Queensland Act 2013 and is a statutory body within the\nmeaning given in the Financial Accountability Act 2009. TIQ is controlled by the State of Queensland, which\nis the ultimate parent.\nControlled Entity\nA separate legal entity, Queensland Trade and Investment Office Pty Ltd AC\n  Source: `annual-reports/2020-21.pages.jsonl`\n\n### Human Rights Act 2019\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 8\n**Register search**: https://www.legislation.qld.gov.au/search?query=Human+Rights+Act+2019\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/tiq-external-complaints-management-policy.pages.jsonl`\n- `other-pdfs/tiq-public-interest-disclosure-policy.pages.jsonl`\n\n**Evidence contexts**:\n- o the code and achievement of performance\nexpectations regarding their conduct. If the code is breached, it triggers performance management,\nwith outcomes ranging from counselling to termination of employment.\nHuman rights\nIn accordance with section 97 of the Human Rights Act 2019, TIQ must disclose in the annual report:\n• details of actions taken to further the objects of the Act\n• details of human rights complaints received by the entity, including number and outcome of\ncomplaints and other information prescribed by regulation\n• deta\n  Source: `annual-reports/2020-21.pages.jsonl`\n- performance\nexpectations regarding their conduct. If the code is breached, it triggers the commencement of\nperformance management processes, with outcomes ranging from counselling to termination of\nemployment.\nHuman rights\nIn accordance with section 97 of the Human Rights Act 2019, TIQ must disclose in the annual report:\n• details of actions taken to further the objects of the Act\n• details of human rights complaints received by the entity, including number and outcome of\ncomplaints and other information prescribed by regulation\n• deta\n  Source: `annual-reports/2021-22.pages.jsonl`\n- performance expectations regarding their\nconduct. If the code is breached, it triggers the commencement of performance management processes, with\noutcomes ranging from counselling to termination of employment.\nHuman rights\nIn accordance with section 97 of the Human Rights Act 2019, TIQ must disclose in the annual report:\n• details of actions taken to further the objects of the Act\n• details of human rights complaints received by the entity, including number and outcome of complaints and other\ninformation prescribed by regulation\n• deta\n  Source: `annual-reports/2022-23.pages.jsonl`\n- performance expectations\nregarding their conduct. If the code is breached, it triggers the commencement of performance management\nprocesses, with outcomes ranging from counselling to termination of employment.\nHuman rights\nIn accordance with section 97 of the Human Rights Act 2019, TIQ must disclose in the annual report:\n• details of actions taken to further the objects of the Act\n• details of human rights complaints received by the entity, including number and outcome of\ncomplaints and other information prescribed by regulation\n• deta\n  Source: `annual-reports/2023-24.pages.jsonl`\n- g and support when managing conduct and\nperformance issues across the business, to ensure matters are addressed in accordance with the\nPublic Sector Act (2022) and relevant Public Sector Commission Directives.\nHuman rights\nIn accordance with section 97 of the Human Rights Act 2019, TIQ must disclose in its annual report:\n• details of actions taken to further the objects of the Act\n• details of human rights complaints received by the entity, including number and outcome of\ncomplaints and other information prescribed by regulation\n• deta\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Public Records Act 2002\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 8\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Records+Act+2002\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `other-pdfs/tiq-public-interest-disclosure-policy.pages.jsonl`\n\n**Evidence contexts**:\n- rations and\ngovernance practices across TIQ’s overseas network and domestic offices.\nThe roadmap is overseen by the AFRMC and the TIQ Board.\nInformation systems and recordkeeping\nTIQ’s record retention and disposal policies were updated in accordance with the Public Records Act\n2002, Queensland State Archives and the General Retention and Disposal Schedule. TIQ’s\ndocuments are classified under section 26 of the Public Records Act 2002. There have been no\nchanges to current disposal schedules since the last reporting period.\nOpen Data\nInf\n  Source: `annual-reports/2020-21.pages.jsonl`\n- stems and recordkeeping\nTIQ’s record retention and disposal policies were updated in accordance with the Public Records Act\n2002, Queensland State Archives and the General Retention and Disposal Schedule. TIQ’s\ndocuments are classified under section 26 of the Public Records Act 2002. There have been no\nchanges to current disposal schedules since the last reporting period.\nOpen Data\nInformation relating to government bodies and overseas travel by TIQ staff and engagement of\nconsultants and language services in 2020–21 has been published t\n  Source: `annual-reports/2020-21.pages.jsonl`\n- e KPMG audit.\n• Enable TIQ’s annual ongoing reporting obligations to the QGCIO/QGCDG regarding the\ninformation security arrangements at TIQ.\nInformation systems and recordkeeping\nTIQ’s record retention and disposal policies were updated in accordance with the Public Records Act\n2002, Queensland State Archives and the General Retention and Disposal Schedule. TIQ’s\ndocuments are classified under section 26 of the Public Records Act 2002. There have been no\nchanges to current disposal schedules since the last reporting period.\nOpen Data\nInf\n  Source: `annual-reports/2021-22.pages.jsonl`\n- stems and recordkeeping\nTIQ’s record retention and disposal policies were updated in accordance with the Public Records Act\n2002, Queensland State Archives and the General Retention and Disposal Schedule. TIQ’s\ndocuments are classified under section 26 of the Public Records Act 2002. There have been no\nchanges to current disposal schedules since the last reporting period.\nOpen Data\nInformation relating to government bodies and overseas travel by TIQ staff and engagement of\nconsultants and language services in 2021–22 has been published t\n  Source: `annual-reports/2021-22.pages.jsonl`\n- has further reviewed TIQ’s implementation in 2022- 23 to ensure\nalignment with best practice where some minor recommendations were provided.\nInformation systems and recordkeeping\nTIQ’s record retention and disposal policies were updated in accordance with the Public Records Act 2002,\nQueensland State Archives and the General Retention and Disposal Schedule. TIQ’s documents are classified under\nsection 26 of the Public Records Act 2002. There have been no changes to current disposal schedules since the last\nreporting period.\nOpen Data\nInf\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Public Sector Act 2022\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 7\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Sector+Act+2022\n\n**Sources**:\n- `other-pdfs/TIQ-Equity-and-Diversity-Plan-2024-2027.pages.jsonl`\n- `other-pdfs/tiq-external-complaints-management-policy.pages.jsonl`\n\n**Evidence contexts**:\n- der many things such\nas cultural background, disability, gender, sexual orientation, experiences, age,\nAs Chief Executive Officer, I am committed to delivering on my duties under the\nand professional identity among many other things. Creating safe and healthy\nPublic Sector Act 2022 to promote and support a workplace culture of respect and\nworkplaces where diversity of thought is both welcomed, valued and contributes\ninclusiveness. I will continue to work closely with my executive team to provide\nto capability building and development th\n  Source: `other-pdfs/TIQ-Equity-and-Diversity-Plan-2024-2027.pages.jsonl`\n- yees may identify with more than one of these individual diversity groups and therefore may also face intersectional barriers to\nequity and inclusion.\nThe intent of this Plan goes further than satisfying the requirement for it to exist under section 28 of the Public Sector Act 2022. It is the next step to mature our\napproach to equity and diversity within the employment landscape and will contribute to:\n+ a strengthened, diverse, and inclusive workplace, leadership profile and culture\n+ a workplace which represents the diverse communiti\n  Source: `other-pdfs/TIQ-Equity-and-Diversity-Plan-2024-2027.pages.jsonl`\n- rse communities we serve\n+ greater employee engagement and sense of belonging\n+ expanded, more diverse talent pools\n+ enhanced innovation and creativity of problem solving\n+ improved performance and retention\nWe recognise that achieving the full intent of the Public Sector Act 2022 is a long-term goal. We understand genuine progress will be in the actions and outcomes\nwhich focus on building the workplace culture to support sustainable change. Our priority is to build a collective understanding of equity, diversity, and inclusion to\nadd\n  Source: `other-pdfs/TIQ-Equity-and-Diversity-Plan-2024-2027.pages.jsonl`\n- bring their whole self\nto work, every day.\n4 | Trade and Investment Queensland - Equity and Diversity Plan 2024–2027\n\n[page 5]\nOutcomes Framework\nReconciliation Action Plan Priorites\nQueensland Government Reconciliation Action Plan 2023-2025 + Relationships\n(The Public Sector Act 2022 (section 23)) + Respect\n+ Opportunities\n+ Accountability and governance\n+ Build a more skilled and diverse workforce\n+ Focus on youth and plan for future success\n+ Build our partnership with industry\n+ Increase entrepreneurship, business growth and innovation\n  Source: `other-pdfs/TIQ-Equity-and-Diversity-Plan-2024-2027.pages.jsonl`\n- rtnership with industry\n+ Increase entrepreneurship, business growth and innovation\n+ Increase the representation of specific diversity groups across the business\nQueensland Women’s Strategy Priorites\nQueensland Women’s Strategy 2022-2027 + Economic security\n(The Public Sector Act 2022 (section 27)) + Women’s safety, health, and wellbeing\n+ Elevating First Nations women\n+ Diverse backgrounds and experiences\n+ Empowerment and recognition\nMulticultural Action Plan Priorites\nMulticultural Action Plan 2023-2025 + Economic participation\n(Multicu\n  Source: `other-pdfs/TIQ-Equity-and-Diversity-Plan-2024-2027.pages.jsonl`\n\n### State Development and Public Works Organisation Act 1971\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 7\n**Register search**: https://www.legislation.qld.gov.au/search?query=State+Development+and+Public+Works+Organisation+Act+1971\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- 0–21 13\n\n[page 15]\nTIQ Board\nTIQ is governed by a board appointed by the Governor in Council. The board includes two\ndirectors-general drawn from the departments responsible for administering, respectively,\nthe Trade and Investment Queensland Act 2013 and the State Development and Public Works\nOrganisation Act 1971.\nChair\nThe Honourable Steve Bredhauer\nDeputy Chair\nProfessor Emeritus Ian O’Connor AC\nMembers\nRachel Hunter PSM – Director-General of the Department of the Premier and Cabinet\n(Joined the board in May 2021)\nDave Stewart – Director-General of the Department of\n  Source: `annual-reports/2020-21.pages.jsonl`\n- 1–22 12\n\n[page 14]\nTIQ Board\nTIQ is governed by a board appointed by the Governor in Council. The board includes two\ndirectors-general drawn from the departments responsible for administering, respectively,\nthe Trade and Investment Queensland Act 2013 and the State Development and Public Works\nOrganisation Act 1971.\nChair\nThe Honourable Steve Bredhauer\nDeputy Chair\nProf Emeritus Ian O’Connor. AC Resigned October 2021\nMs Kate Hynes – Screen industry executive. Appointed Deputy Chair in October 2021.\nMembers\nMs Rachel Hunter PSM – Director-General of the Department of the\n  Source: `annual-reports/2021-22.pages.jsonl`\n- d 30 June 2022\n24 Governing body\nTIQ is governed by a Board appointed by the Governor in Council. The board includes Directors-General drawn from the\ndepartments responsible for administering, respectively, the Trade and Investment Queensland Act 2013 and the State\nDevelopment and Public Works Organisation Act 1971.\nWhile the Board is not part of Key Management Personnel (KMP), board members are held to the same level of\naccountability for their actions and required to declare conflicts of interest if they arise as are KMP. For 2021-22 and the\nprevious financial year, t\n  Source: `annual-reports/2021-22.pages.jsonl`\n- nnual report 2022–23 10\n\n[page 12]\nTIQ Board\nTIQ is governed by a Board appointed by the Governor in Council. The TIQ Board includes two Directors-General from\nthe departments responsible for administering, the Trade and Investment Queensland Act 2013 and the State\nDevelopment and Public Works Organisation Act 1971.\nMr Daniel Gschwind – Chair\nDaniel Gschwind was appointed in October 2022 - formerly the CEO of Queensland Tourism Industry Council (QTIC)\nfrom 2001 to 2022, representing the industry in numerous committees and forums.\nIn 2022, Daniel was appointed as Profess\n  Source: `annual-reports/2022-23.pages.jsonl`\n- 30 June 2023\n23. Governing body\nTIQ is governed by a Board appointed by the Governor in Council. The board includes Directors-General\ndrawn from the departments responsible for administering, respectively, the Trade and Investment\nQueensland Act 2013 and the State Development and Public Works Organisation Act 1971 .\n24. Transactions with other Queensland Government controlled entities\nTIQ transacts with other Queensland Government controlled entities consistent with normal day-to-day\nbusiness operations provided under normal terms and conditions, including the payment\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Crime and Corruption Act 2001\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.qld.gov.au/search?query=Crime+and+Corruption+Act+2001\n\n**Sources**:\n- `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n- `other-pdfs/tiq-external-complaints-management-policy.pages.jsonl`\n- `other-pdfs/tiq-public-interest-disclosure-policy.pages.jsonl`\n\n**Evidence contexts**:\n- deration for human rights\nin accordance with the privacy principles contained in the Information Privacy Act 2009 (Qld).\nThis policy should be read in conjunction with the TIQ External Complaints Management Procedure.\n2. Purpose\nPursuant to section 48A of the Crime and Corruption Act 2001 (Qld) (CC Act), a public official must have a\npolicy about how their unit of public administration will deal with a complaint that involves, or may involve, corrupt\nconduct by the public official, so that transparency and integrity are maintained.\nThe Chief E\n  Source: `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n- the\nOfficer Minister under section 32 of the Trade and Investment Queensland Act 2013\n(Qld)\nComplaint » An expression of dissatisfaction made to or about TIQ relating to the CEO\nCorruption » Corrupt conduct\nCorrupt conduct » Meaning given by section 15 of the Crime and Corruption Act 2001 (Qld)\nDeal with » Dealing with a complaint about corruption or information or matter involving\ncorruption, includes –\n- Investigate the complaint, information or matter; and\n- Gather evidence for –\no Prosecutions for offences; or\no Disciplinary proceedings; a\n  Source: `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n- act or decision that breaches TIQ’s obligations under the Human Rights Act 2019 (Qld) (HR Act)\n(human rights complaint)\n an act or decision that breaches TIQ’s obligations under the IP Act (privacy complaint)\n allegation of corrupt conduct as defined by the Crime and Corruption Act 2001 (CC Act) (Qld) (which, if\nthere is a reasonable suspicion of the aforementioned, must be noted with the Crime and Corruption\nCommission in accordance with sections 38 or 40 with regard to sections 14 and 15 of the CC Act).\n complaints assessed as public inte\n  Source: `other-pdfs/tiq-external-complaints-management-policy.pages.jsonl`\n- ade false or misleading allegations, or allegations not in accordance with the Public\nInterest Disclosure Act 2010 (PID Act), will not be protected under this Policy.\n2. Authority\nThis policy derives its authority from:\n• Public Interest Disclosure Act 2010\n• Crime and Corruption Act 2001\n• Anti-Discrimination Act 1991 (Qld)\n• Australian Human Rights Commission Act 1986 (Cth)\n• Disability Discrimination Act 1992 (Cth)\n• Human Rights Act 2019 (Qld)\n• Industrial Relations Act 2016 (Qld)\n• Work Health and Safety Act 2011 (Qld)\n• Managing Psycholo\n  Source: `other-pdfs/tiq-public-interest-disclosure-policy.pages.jsonl`\n- h a disability.\n• a substantial and specific danger to the environment (as set out in Schedule 2 of the Act).\n• the conduct of another person that could, if proven, be a reprisal.\nA TIQ employee can make a disclosure about:\n• Corrupt conduct as defined in the Crime and Corruption Act 2001.\n• Maladministration that adversely affects a person’s interests in a substantial and specific way\n• A substantial misuse of public resources\n• A substantial and specific danger to public health or safety, or the environment.\n5.2 How can a PID be made?\nAny me\n  Source: `other-pdfs/tiq-public-interest-disclosure-policy.pages.jsonl`\n\n### FAA Financial Accountability Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.qld.gov.au/search?query=FAA+Financial+Accountability+Act+2009\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- tion 33.3 https://data.qld.gov.au\nFinancial • Certification of financial statements FAA – section 62 33-62\nstatements FPMS – sections\n38, 39 and 46\nARRs – section 17.1\n• Independent Auditor’s Report FAA – section 62 63-65\nFPMS – section 46\nARRs – section 17.2\nFAA Financial Accountability Act 2009\nFPMS Financial and Performance Management Standard 2019\nARRs Annual report requirements for Queensland Government agencies\nTrade and Investment Queensland\nAnnual report 2020–21 67\n\n[page 70]\nB. TIQ’s Service Charter as at 30 June 2021\nTIQ’s Service Charter se\n  Source: `annual-reports/2020-21.pages.jsonl`\n- tion 33.3 https://data.qld.gov.au\nFinancial • Certification of financial statements FAA – section 62 33-67\nstatements FPMS – sections\n38, 39 and 46\nARRs – section 17.1\n• Independent Auditor’s Report FAA – section 62 64-66\nFPMS – section 46\nARRs – section 17.2\nFAA Financial Accountability Act 2009\nFPMS Financial and Performance Management Standard 2019\nARRs Annual report requirements for Queensland Government agencies\nTrade and Investment Queensland\nAnnual report 2021–22 68\n\n[page 69]\nB. TIQ’s Service Charter as at 30 June 2022\nTIQ’s Service Charter se\n  Source: `annual-reports/2021-22.pages.jsonl`\n- Audit, Finance and Risk Management Committee\nARRs Annual report requirements for Queensland Government agencies\nASEAN Association of Southeast Asian Nations\nASIG Australian Silver Industry Group\nEDUTOURISM Tourism activity that combines tourism and education\nFAA Financial Accountability Act 2009\nFDI Foreign direct investment\nFMCG fast-moving consumer goods\nFPMS Financial and Performance Management Standard 2009 or, depending on context,\nFinancial and Performance Management Standard 2019\nFTE Full-time equivalent employee\nGDP Gross domestic product\nHIT\n  Source: `annual-reports/2021-22.pages.jsonl`\n- tion 33.3 https://data.qld.gov.au\nFinancial • Certification of financial statements FAA – section 62 33-67\nstatements FPMS – sections\n38, 39 and 46\nARRs – section 17.1\n• Independent Auditor’s Report FAA – section 62 64-66\nFPMS – section 46\nARRs – section 17.2\nFAA Financial Accountability Act 2009\nFPMS Financial and Performance Management Standard 2019\nARRs Annual report requirements for Queensland Government agencies\nTrade and Investment Queensland\nAnnual report 2022–23 69\n\n[page 65]\nB. TIQ’s Service Charter as at 30 June 2023\nTIQ’s Service Charter se\n  Source: `annual-reports/2022-23.pages.jsonl`\n- vices Policy ARRs – section 33.3 27\nFAA – section 62\nFPMS – sections 38, 39 and\nCertification of financial statements 34-63\n46\nFinancial\nARRs – section 17.1\nStatements\nFAA – section 62\nIndependent Auditor’s Report FPMS – section 46 64-65\nARRs – section 17.2\n• FAA Financial Accountability Act 2009\n• FPMS Financial and Performance Management Standard 2019\n• ARRs Annual report requirements for Queensland Government agencies\nPage 66 of 71\n\n[page 68]\nAppendix B – Service charter as at 30 June 2024\nTIQ’s Service Charter sets out the level of service you can\n  Source: `annual-reports/2023-24.pages.jsonl`\n\n### Income Tax Assessment Act 1936\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 5\n**Register search**: https://www.legislation.qld.gov.au/search?query=Income+Tax+Assessment+Act+1936\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- g to the liabilities at reporting date.\nFinancial liabilities\nContractual maturity\n<1year 1-5 years >5 years Total\nNote $'000 $'000 $'000 $'000\nLease Liability 15. 1,727 2,800 4,527\nTotal 1,727 2,800 4,527\n18. Taxation\nTIQ is a State body as defined under the Income Tax Assessment Act 1936 and is exempt from Commonwealth\ntaxation with the exception of Fringe Benefits Tax (FBT) and Goods and Services Tax (GST). FBT and GST are the\nonly Commonwealth taxes accounted for by TIQ. GST credits receivable from, and payable to the Australian Tax\nOffice,\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ,693(cid:9) 720(cid:9) 2,413\n(cid:9)\nTotal 1,693(cid:9) 720(cid:9) 2,413\n-22-\n\n[page 57]\nTrade and Investment Queensland\nNotes to and forming part of the financial statements for the year ended 30 June 2022\n20 Taxation\nTIQ is a State body as defined under the Income Tax Assessment Act 1936 and is exempt from\nCommonwealth taxation with the exception of Fringe Benefits Tax (FBT) and Goods and Services Tax\n(GST). FBT and GST are the only Commonwealth taxes accounted for by TIQ. GST credits receivable\nfrom, and payable to the Australian Tax Office,\n  Source: `annual-reports/2021-22.pages.jsonl`\n- Lease liability 15 1,495 1,211 110 2,816\nTotal 1,495 1,211 110 2,816\n- 21 -\n\n[page 55]\nTrade and Investment Queensland\nNotes to and forming part of the financial statements for the year ended 30 June 2023\n19. Taxation\nTIQ is a State body as defined under the Income Tax Assessment Act 1936 and is exempt from\nCommonwealth taxation with the exception of Fringe Benefits Tax (FBT) and Goods and Services Tax\n(GST). FBT and GST are the only Commonwealth taxes accounted for by TIQ. GST credits receivable from,\nand payable to the Australian Tax Office,\n  Source: `annual-reports/2022-23.pages.jsonl`\n- 000 $000\nLease liability 16 1,068 1,688 2,756\nTotal 1,068 1,688 2,756\n- 21 -\n\n[page 56]\nTrade and Investment Queensland\nNotes to and forming part of the financial statements for the year ended 30 June 2024\n20. Taxation\nTIQ is a State body as defined under the Income Tax Assessment Act 1936 and is exempt from Commonwealth\ntaxation with the exception of Fringe Benefits -fax (FBT) and Goods and Services Tax (GST). FBT and GST are the\nonly Commonwealth taxes accounted for by TIQ. GST credits receivable from, and payable to the Australian Tax\nOffice\n  Source: `annual-reports/2023-24.pages.jsonl`\n- 114 2,389 1,159 1,769 2,928\nTotal 3,416 1,114 4,530 3,790 1,769 5,559\n- 22 -\n\n[page 58]\nTrade and Investment Queensland\nNotes to and forming part of the financial statements for the year ended 30 June 2025\n19. Taxation\nTIQ is a State body as defined under the Income Tax Assessment Act 1936 and is exempt from Commonwealth\ntaxation with the exception of Fringe Benefits Tax (FBT) and Goods and Services Tax (GST). FBT and GST are the only\nCommonwealth taxes accounted for by TIQ. GST credits receivable from, and payable to the Australian Tax Office,\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Act and the Financial and Performance Management Standard 2019\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.qld.gov.au/search?query=Act+and+the+Financial+and+Performance+Management+Standard+2019\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- to the establishment and\nkeeping of accounts were complied with in all material respects.\nPrescribed requirements scope\nThe prescribed requirements for the establishment and keeping of accounts are contained in\nthe Financial Accountability Act 2009, any other Act and the Financial and Performance\nManagement Standard 2019. The applicable requirements include those for keeping financial\nrecords that correctly record and explain the entity's transactions and account balances to\nenable the preparation of a true and fair financial report.\n30 August 2021\nCarolyn Dougherty(cid:9) Qu\n  Source: `annual-reports/2020-21.pages.jsonl`\n- to the establishment and\nkeeping of accounts were complied with in all material respects.\nPrescribed requirements scope\nThe prescribed requirements for the establishment and keeping of accounts are contained in\nthe Financial Accountability Act 2009, any other Act and the Financial and Performance\nManagement Standard 2019. The applicable requirements include those for keeping financial\nrecords that correctly record and explain the entity's transactions and account balances to\nenable the preparation of a true and fair financial report.\n30 August 2022\n~.W~(cid:9)\nCarolyn Dougher\n  Source: `annual-reports/2021-22.pages.jsonl`\n- to the establishment and\nkeeping of accounts were complied with in all material respects.\nPrescribed requirements scope\nThe prescribed requirements for the establishment and keeping of accounts are contained in\nthe Financial Accountability Act 2009, any other Act and the Financial and Performance\nManagement Standard 2019. The applicable requirements include those for keeping financial\nrecords that correctly record and explain the entity's transactions and account balances to\nenable the preparation of a true and fair financial report\n27 August 2024\nMelissa Fletcher Queensland\n  Source: `annual-reports/2023-24.pages.jsonl`\n- o the establishment and\nkeeping of accounts were complied with in all material respects .\nPrescribed requirements scope\nThe prescribed requirements for the establishment and keeping of accounts are contained in\nthe Financial Accountability Act 2009, any other Act and the Financial and Performance\nManagement Standard 2019. The applicable requirements include those for keeping financial\nrecords that correctly record and explain the entity's transactions and account balances to\nenable the preparation of a true and fair financial report.\n22 August 2025\nWilliam Cunningham Queensla\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Auditor-General Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.qld.gov.au/search?query=Auditor-General+Act+2009\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- it findings, including any significant deficiencies in internal\ncontrol that I identify during my audit.\n\n[page 67]\n• Queensland\n• • Audit Office\nBetter public services\nReport on other legal and regulatory requirements\nStatement\nIn accordance with s.40 of the Auditor-General Act 2009, for the year ended 30 June 2021:\na) I received all the information and explanations I required.\nb) I consider that, the prescribed requirements in relation to the establishment and\nkeeping of accounts were complied with in all material respects.\nPrescribed r\n  Source: `annual-reports/2020-21.pages.jsonl`\n- t findings, including any significant deficiencies in internal\ncontrol that I identify during my audit.\n\n[page 66]\n• Queensland\n• • Audit Office\nBetter public services\nReport on other legal and regulatory requirements\nStatement\nIn accordance with s. 40 of the Auditor-General Act 2009, for the year ended 30 June 2022:\na) I received all the information and explanations I required.\nb) I consider that, the prescribed requirements in relation to the establishment and\nkeeping of accounts were complied with in all material respects.\nPrescribed r\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ed at the\nAuditing and Assurance Standards Board website at:\nh s://www.auasb. ov.au/auditors res onsibilities/ar4 df\nThis description forms part of my auditor's report.\nReport on other legal and regulatory requirements\nStatement\nIn accordance with s.40 of the Auditor-General Act 2009, for the year ended 30 June 2024:\na) I received all the information and explanations I required.\nb) I consider that, the prescribed requirements in relation to the establishment and\nkeeping of accounts were complied with in all material respects.\nPrescribed r\n  Source: `annual-reports/2023-24.pages.jsonl`\n- t the\nAuditing and Assurance Standards Board website at:\nhttps://www.auasb.gov.au/auditors responsibil ities/ar4.pdf\nThis description forms part of my auditor's report.\nReport on other legal and regulatory requirements\nStatement\nIn accordance with s.40 of the Auditor-General Act 2009 , for the year ended 30 June 2025:\na) I received all the information and explanations I required.\nb) I consider that, the prescribed requirements in relation to the establishment and\nkeeping of accounts were complied with in all material respects .\nPrescribed\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### FPMS Financial and Performance Management Standard 2019\n\n**Type**: Standard\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.qld.gov.au/search?query=FPMS+Financial+and+Performance+Management+Standard+2019\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- ncial • Certification of financial statements FAA – section 62 33-62\nstatements FPMS – sections\n38, 39 and 46\nARRs – section 17.1\n• Independent Auditor’s Report FAA – section 62 63-65\nFPMS – section 46\nARRs – section 17.2\nFAA Financial Accountability Act 2009\nFPMS Financial and Performance Management Standard 2019\nARRs Annual report requirements for Queensland Government agencies\nTrade and Investment Queensland\nAnnual report 2020–21 67\n\n[page 70]\nB. TIQ’s Service Charter as at 30 June 2021\nTIQ’s Service Charter sets out the level of service you can expect from TIQ.\nOur\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ncial • Certification of financial statements FAA – section 62 33-67\nstatements FPMS – sections\n38, 39 and 46\nARRs – section 17.1\n• Independent Auditor’s Report FAA – section 62 64-66\nFPMS – section 46\nARRs – section 17.2\nFAA Financial Accountability Act 2009\nFPMS Financial and Performance Management Standard 2019\nARRs Annual report requirements for Queensland Government agencies\nTrade and Investment Queensland\nAnnual report 2021–22 68\n\n[page 69]\nB. TIQ’s Service Charter as at 30 June 2022\nTIQ’s Service Charter sets out the level of service you can expect from TIQ.\nOur\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ncial • Certification of financial statements FAA – section 62 33-67\nstatements FPMS – sections\n38, 39 and 46\nARRs – section 17.1\n• Independent Auditor’s Report FAA – section 62 64-66\nFPMS – section 46\nARRs – section 17.2\nFAA Financial Accountability Act 2009\nFPMS Financial and Performance Management Standard 2019\nARRs Annual report requirements for Queensland Government agencies\nTrade and Investment Queensland\nAnnual report 2022–23 69\n\n[page 65]\nB. TIQ’s Service Charter as at 30 June 2023\nTIQ’s Service Charter sets out the level of service you can expect from TIQ.\nOur\n  Source: `annual-reports/2022-23.pages.jsonl`\n- – section 62\nFPMS – sections 38, 39 and\nCertification of financial statements 34-63\n46\nFinancial\nARRs – section 17.1\nStatements\nFAA – section 62\nIndependent Auditor’s Report FPMS – section 46 64-65\nARRs – section 17.2\n• FAA Financial Accountability Act 2009\n• FPMS Financial and Performance Management Standard 2019\n• ARRs Annual report requirements for Queensland Government agencies\nPage 66 of 71\n\n[page 68]\nAppendix B – Service charter as at 30 June 2024\nTIQ’s Service Charter sets out the level of service you can expect from TIQ.\nOur service commitments\nWe commit to:\n•\n  Source: `annual-reports/2023-24.pages.jsonl`\n\n### Information Privacy Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.qld.gov.au/search?query=Information+Privacy+Act+2009\n\n**Sources**:\n- `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n- `other-pdfs/tiq-external-complaints-management-policy.pages.jsonl`\n- `other-pdfs/tiq-public-interest-disclosure-policy.pages.jsonl`\n\n**Evidence contexts**:\n- a best practice complaints management system that is accessible, fair, and responsive.\nAll complaints will be treated in the strictest confidence, with respect, and with consideration for human rights\nin accordance with the privacy principles contained in the Information Privacy Act 2009 (Qld).\nThis policy should be read in conjunction with the TIQ External Complaints Management Procedure.\n2. Purpose\nPursuant to section 48A of the Crime and Corruption Act 2001 (Qld) (CC Act), a public official must have a\npolicy about how their unit of public\n  Source: `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n- ged in accordance with the Queensland Government Information\nManagement Framework, which includes the Public Records Act 2023 (Qld) and Queensland Government\nRecords Governance Policy. In addition, personal information should be managed in accordance with the\nInformation Privacy Act 2009 (Qld).\n14. Document control\nDocument owner Chief Operating Officer, Corporate Services\nContact details CorporateGovernance@tiq.qld.gov.au\nNext review June 2027\nSupersedes Previous versions\nVersion Issue Date Reason Author Approver\n1.0 09/12/20 New document CE\n  Source: `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n- stomer complaints management system that is accessible, fair, and\nresponsive. All customer complaints will be treated in the strictest confidence, with respect, and with\nconsideration for human rights in accordance with the privacy principles contained in the Information Privacy\nAct 2009 (Qld) (IP Act).\nThis policy should be read in conjunction with the TIQ external complaints management procedure.\n2. Purpose\nThis policy supports TIQ’s obligation to establish and implement a complaints management system for dealing\nwith customer complaints, p\n  Source: `other-pdfs/tiq-external-complaints-management-policy.pages.jsonl`\n- ement\nFramework, which includes the Public Records Act 2002, Information Standard 31: Retention and disposal of\npublic records (IS31) and Information Standard 40: Recordkeeping (IS40). In addition, personal information\nshould be managed in accordance with the Information Privacy Act 2009.\n22. Document control\nDocument owner Director, Human Resources\nContact details Human.Resources@tiq.qld.gov.au\nNext review June 2027\nSupersedes All previous policies\nVersion Issue Date Reason Author Approver\n1.0 21/01/16 New Document Head of People and Culture\n  Source: `other-pdfs/tiq-public-interest-disclosure-policy.pages.jsonl`\n\n### Queensland’s Public Sector Ethics Act 1994\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://www.legislation.qld.gov.au/search?query=Queensland%E2%80%99s+Public+Sector+Ethics+Act+1994\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n\n**Evidence contexts**:\n- largest balance sheet accounts\nTrade and Investment Queensland\nAnnual report 2020–21 24\n\n[page 26]\nCorporate governance\nPublic interest\nTIQ Code of Conduct\nThe Trade and Investment Queensland Code of Conduct is aligned to the principles and values\noutlined in Queensland’s Public Sector Ethics Act 1994:\n• integrity and impartiality\n• promoting the public good\n• commitment to the system of government\n• accountability and transparency.\nThe code gives staff a framework to ensure TIQ maintains professional standards. It outlines\nexpectations for all staff and p\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ta website www.data.qld.gov.au\nTrade and Investment Queensland\nAnnual report 2021–22 22\n\n[page 24]\nCorporate governance\nPublic interest\nTIQ Code of Conduct\nThe Trade and Investment Queensland Code of Conduct is aligned to the principles and values\noutlined in Queensland’s Public Sector Ethics Act 1994:\n• integrity and impartiality\n• promoting the public good\n• commitment to the system of government\n• accountability and transparency.\nThe code gives employees a framework to ensure TIQ maintains professional standards. It outlines\nexpectations for all employe\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ta website\nwww.data.qld.gov.au\nTrade and Investment Queensland\nAnnual report 2022–23 23\n\n[page 25]\nCorporate governance\nPublic interest\nTIQ Code of Conduct\nThe Trade and Investment Queensland Code of Conduct is aligned to the principles and values outlined in\nQueensland’s Public Sector Ethics Act 1994:\n• integrity and impartiality\n• promoting the public good\n• commitment to the system of government\n• accountability and transparency.\nThe code gives employees a framework to ensure TIQ maintains professional standards. It outlines expectations for\nall employe\n  Source: `annual-reports/2022-23.pages.jsonl`\n- IQ\nFinancial 2023–24 2022–23\nPosition $’000 $’000\nAssets 13,344 13,938\nLiabilities 7,830 8,470\nNet assets 5,514 5,468\nPage 25 of 71\n\n[page 26]\nCorporate Governance\nTIQ Code of Conduct\nThe TIQ Code of Conduct is aligned to the principles and values outlined in Queensland’s Public Sector\nEthics Act 1994:\n• integrity and impartiality\n• promoting the public good\n• commitment to the system of government\n• accountability and transparency.\nThe code gives employees a framework to ensure TIQ maintains professional standards. It outlines\nexpectations for all employe\n  Source: `annual-reports/2023-24.pages.jsonl`\n\n### FPMS Financial and Performance Management Standard 2009\n\n**Type**: Standard\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.qld.gov.au/search?query=FPMS+Financial+and+Performance+Management+Standard+2009\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- Committee\nARRs Annual report requirements for Queensland Government agencies\nASEAN Association of Southeast Asian Nations\nASIG Australian Silver Industry Group\nFAA Financial Accountability Act 2009\nFDI Foreign direct investment\nFMCG fast-moving consumer goods\nFPMS Financial and Performance Management Standard 2009 or, depending on context,\nFinancial and Performance Management Standard 2019\nFTE Full-time equivalent employee\nGDP Gross domestic product\nHIT Health, Innovation and Technology (formerly Urban Infrastructure and Knowledge Industries)\nICT Information and commun\n  Source: `annual-reports/2020-21.pages.jsonl`\n- ent agencies\nASEAN Association of Southeast Asian Nations\nASIG Australian Silver Industry Group\nEDUTOURISM Tourism activity that combines tourism and education\nFAA Financial Accountability Act 2009\nFDI Foreign direct investment\nFMCG fast-moving consumer goods\nFPMS Financial and Performance Management Standard 2009 or, depending on context,\nFinancial and Performance Management Standard 2019\nFTE Full-time equivalent employee\nGDP Gross domestic product\nHIT Health, Innovation and Technology (formerly Urban Infrastructure and Knowledge Industries)\nICT Information and commun\n  Source: `annual-reports/2021-22.pages.jsonl`\n- ort requirements for Queensland Government agencies\nASEAN Association of Southeast Asian Nations\nEDU-TOURISM Tourism activity that combines tourism and education\nELT Executive Leadership Team\nFAA Financial Accountability Act 2009\nFDI Foreign direct investment\nFPMS Financial and Performance Management Standard 2009 or, depending on context,\nFinancial and Performance Management Standard 2019\nFTE Full-time equivalent employee\nGDP Gross domestic product\nHIT Health, Innovation and Technology\nICT Information and communications technology\nIET International education and train\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Financial Accountability Regulation 2019\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.qld.gov.au/search?query=Financial+Accountability+Regulation+2019\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- EAST QLD 4002\nDear Premier\nI am pleased to submit for presentation to the Parliament the annual report 2020–21 and financial\nstatements for Trade and Investment Queensland.\nI certify that this annual report complies with:\n• the prescribed requirements of the Financial Accountability Regulation 2019 and the Financial\nand Performance Management Standard 2019, and\n• the detailed requirements set out in the Annual report requirements for Queensland Government\nagencies.\nA checklist outlining the annual reporting requirements is included in this report.\nYours\n  Source: `annual-reports/2020-21.pages.jsonl`\n- NE QLD 4001\nDear Treasurer,\nI am pleased to submit for presentation to the Parliament the annual report 2021–22\nand financial statements for Trade and Investment Queensland.\nI certify that this annual report complies with:\n• the prescribed requirements of the Financial Accountability Regulation 2019\nand the Financial and Performance Management Standard 2019, and\n• the detailed requirements set out in the Annual report requirements for\nQueensland Government agencies.\nA checklist outlining the annual reporting requirements is included in this report.\nYours\n  Source: `annual-reports/2021-22.pages.jsonl`\n- NE QLD 4001\nDear Treasurer,\nI am pleased to submit for presentation to the Parliament the annual report 2022–23 and financial statements for\nTrade and Investment Queensland.\nI certify that this annual report complies with:\n• the prescribed requirements of the Financial Accountability Regulation 2019\nand the Financial and Performance Management Standard 2019, and\n• the detailed requirements set out in the Annual report requirements for\nQueensland Government agencies.\nA checklist outlining the annual reporting requirements is included in this report.\nYours\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Public Records Act 2023\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.qld.gov.au/search?query=Public+Records+Act+2023\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n- `other-pdfs/tiq-external-complaints-management-policy.pages.jsonl`\n\n**Evidence contexts**:\n- ed the 2025–26 Internal Audit plan, which has been accepted\nand was approved by the Board at the meeting held on 18 June 2025.\nInformation systems and recordkeeping\nTIQ is committed to the responsible management of records in line with the requirements of the Public\nRecords Act 2023, the Queensland State Archives Records Governance Policy, and approved\nRetention and Disposal Schedules. There have been no changes to current disposal schedules since\nthe last reporting period.\nTIQ’s recordkeeping policy details the roles and responsibilitie\n  Source: `annual-reports/2024-25.pages.jsonl`\n- ation or clarification, please contact:\n• Corporate Governance at CorporateGovernance@tiq.qld.gov.au\n13. Storage of information\nAll information should be managed in accordance with the Queensland Government Information\nManagement Framework, which includes the Public Records Act 2023 (Qld) and Queensland Government\nRecords Governance Policy. In addition, personal information should be managed in accordance with the\nInformation Privacy Act 2009 (Qld).\n14. Document control\nDocument owner Chief Operating Officer, Corporate Services\nContact d\n  Source: `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n- ation or clarification, please contact:\n Corporate Governance at CorporateGovernance@tiq.qld.gov.au\n13. Storage of information\nAll information should be managed in accordance with the Queensland Government Information\nManagement Framework, which includes the Public Records Act 2023 (Qld) and Queensland Government\nRecords Governance Policy. In addition, personal information should be managed in accordance with the IP\nAct.\n14. Document control\nDocument owner Chief Operating Officer, Corporate Services\nContact details CorporateGovernance@t\n  Source: `other-pdfs/tiq-external-complaints-management-policy.pages.jsonl`\n\n### Revenue Amendment and Trade and Investment Queensland Act 2013\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.qld.gov.au/search?query=Revenue+Amendment+and+Trade+and+Investment+Queensland+Act+2013\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- –25.\nSincerely\nJustin McGowan\nChief Executive Officer\nTrade and Investment Queensland\nPage 7 of 71\n\n[page 8]\nAbout TIQ\nGoverning legislation\nTrade and Investment Queensland (TIQ) was announced as a Statutory Body in June 2013.\nThe enabling legislation was the Revenue Amendment and Trade and Investment Queensland Act 2013,\nreverting in August 2013 to the Trade and Investment Queensland Act 2013 (the Act).\nTIQ’s objective under the TIQ Act is: “to achieve economic and social benefits for Queensland by facilitating,\nsupporting and encouraging trade, investment and other commerci\n  Source: `annual-reports/2023-24.pages.jsonl`\n- Officer\nTrade and Investment Queensland\nAnnual Report 2024-2025\nTrade and Investment Queensland 3\n\n[page 8]\nAbout TIQ\nGoverning legislation\nTrade and Investment Queensland (TIQ) was announced as a Statutory Body in June 2013.\nThe enabling legislation was the Revenue Amendment and Trade and Investment Queensland Act\n2013, reverting in August 2013 to the Trade and Investment Queensland Act 2013 (the Act).\nTIQ’s objective under the Act is: “to achieve economic and social benefits for Queensland by\nfacilitating, supporting and encouraging trade, investment and other commercial o\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Queensland SWAO Skilled Workforce Attraction Office TIQ Trade and Investment Queensland TIQ Act Trade and Investment Queensland Act 2013\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Queensland+SWAO+Skilled+Workforce+Attraction+Office+TIQ+Trade+and+Investment+Queensland+TIQ+Act+Trade+and+Investment+Queensland+Act+2013\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- d Communications\nSME Small to medium-sized enterprise\nSMOG Skilled Migration Officials Group\nSNMP State Nominated Migration Program\nSOFOFA Sociedad de Fomento Fabril, the Federation of Chilean Industry\nSOTIG Senior Official Trade and Investment Group\nSQ Study Queensland\nSWAO Skilled Workforce Attraction Office\nTIQ Trade and Investment Queensland\nTIQ Act Trade and Investment Queensland Act 2013\nUNCTAD United Nations Centre for Trade and Development\nVET Vocational education and training\nWAIPA World Association of Investment Promotion Agencies\nWfQ Working for Queensland survey\nAnnual Report 2024-2025\nTrade and Investment Queensland 74\n\n[page 79]\nANNUA\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Queensland. The Human Rights Act 2019\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://www.legislation.qld.gov.au/search?query=Queensland.+The+Human+Rights+Act+2019\n\n**Sources**:\n- `other-pdfs/tiq-ceo-complaints-policy.pages.jsonl`\n\n**Evidence contexts**:\n- rights compatibility\nTIQ is committed to respecting, protecting and fulfilling human rights. It recognises the interdependence and\ninterrelationship between trade, investment, and human rights, and extends its commitment to individual\nstakeholders outside of Queensland.\nThe Human Rights Act 2019 (Qld) requires government entities and public service emplo\n\n_…truncated, open the .md file for the full content._",
  "global_initiatives_md": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "Make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to Queensland.",
    "vision_source_page": 4,
    "purposes": "We make global trade and investment possibilities a reality for Queensland, by growing international trade and investment and attracting global talent and international students to Queensland.",
    "purposes_source_page": 4,
    "how_we_deliver": null,
    "how_we_deliver_source_page": null,
    "government_priorities": [
      {
        "text": "Promote Queensland",
        "source_page": 4
      },
      {
        "text": "Boost exports",
        "source_page": 4
      },
      {
        "text": "Grow investment and jobs",
        "source_page": 4
      },
      {
        "text": "Be a trusted partner",
        "source_page": 4
      }
    ],
    "outcomes": [
      {
        "name": "Promote Queensland",
        "description": "Activate Queensland’s global business brand, taking full advantage of the 2032 Brisbane Olympic and Paralympic Games spotlight.",
        "key_activities": [
          "Conducting international research in priority markets to ensure the developing brand resonates with TIQ’s global audiences",
          "Working closely with the creative agency to deliver key brand assets, such as a ‘hero’ video and a Queensland prospectus document due for launch in Q1 of 2025–26"
        ],
        "source_page": 14
      },
      {
        "name": "Boost exports",
        "description": "Number and value of export outcomes, including 401 outcomes valued at $683.2 million",
        "key_activities": [
          "Had a new Shenzhen office officially opened by Minister Ros Bates during the trade mission to China in May 2025",
          "Supported 17 Queensland companies to export their products and services to India, through its recently opened Mumbai office"
        ],
        "source_page": 15
      },
      {
        "name": "Grow investment and jobs",
        "description": "Number and value of investment outcomes 47 outcomes valued at $1.87 billion",
        "key_activities": [
          "Facilitated trade and investment roundtable engagements for international delegations attending the Quantum Australia Conference in Brisbane",
          "Recruited 45 international buyers and investors to attend the EvokeAg conference"
        ],
        "source_page": 18
      }
    ],
    "values": [
      "Ambitious and decisive",
      "Client-focused",
      "Empower our people",
      "Accountable"
    ],
    "values_framework_name": null,
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Export outcomes",
        "target": "27 GW (cumulative)",
        "source_page": null
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Export outcomes",
        "result": "401 export outcomes",
        "status": "Achieved",
        "source_page": null
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Some\nexamples include:\no The International Mining and Machinery Exhibition (IMME)\no Gulfood\no The Dubai Boat Show\no The International Defence Exhibition\no The International Food and Drink Event (IFE)\no Expomin\no FOODEX Japan\no Other events mentioned throughout this report.\n‘Boost exports’ key achievements in 2024–25\nOutcome indicators\nIndicator Performance\nNumber and value of export outcomes, including\n401 outcomes valued at $683.2 million\nFirst Nations outcomes\nSDS measure – proportion of grant recipients\nwho achieve one or more export or investment 66% (target 45%)\noutcomes\nSDS measure – administration cost per $1000 of\n$29.72 (target $50)\nexport and investment value facilitated\nAnnual Report 2024-2025\nTrade and Investment Queensland 15",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Some\nexamples include:\no The International Mining and Machinery Exhibition (IMME)\no Gulfood\no The Dubai Boat Show\no The International Defence Exhibition\no The International Food and Drink Event (IFE)\no Expomin\no FOODEX Japan\no Other events mentioned throughout this report.\n‘Boost exports’ key achievements in 2024–25\nOutcome indicators\nIndicator Performance\nNumber and value of export outcomes, including\n401 outcomes valued at $683.2 million\nFirst Nations outcomes\nSDS measure – proportion of grant recipients\nwho achieve one or more export or investment 66% (target 45%)\noutcomes\nSDS measure – administration cost per $1000 of\n$29.72 (target $50)\nexport and investment value facilitated\nAnnual Report 2024-2025\nTrade and Investment Queensland 15",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "Source: TIQ Strategic Plan 2021–25 and Queensland Budget 2021–22 – Service Delivery Statement\nGovernment’s objectives\nAgency’s objectives Agency’s service area\nfor the community\n• Supporting jobs • Position Queensland Trade and investment missions\n• Backing small globally for success Use government and industry\nbusiness • Grow diversified missions and events internationally\n• Building Queensland exports to promote Queensland as an ideal\n• Growing our regions • Promote regional location for trade, investment, study\nsuccess through and migration\nglobal links\n• Attract and develop Trade and investment services\ntalent to grow Facilitate trade and investment\nQueensland opportunities for Queensland\n• Attract job-creating businesses and encourage\ninvestment in Queensland\ninternational\ninvestment\nSource: Queensland Budget 2021–22 – Service Delivery Statement (pp.14–16)",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "Source: TIQ Strategic Plan 2021–25 and Queensland Budget 2021–22 – Service Delivery Statement\nGovernment’s objectives\nAgency’s objectives Agency’s service area\nfor the community\n• Supporting jobs • Position Queensland Trade and investment missions\n• Backing small globally for success Use government and industry\nbusiness • Grow diversified missions and events internationally\n• Building Queensland exports to promote Queensland as an ideal\n• Growing our regions • Promote regional location for trade, investment, study\nsuccess through and migration\nglobal links\n• Attract and develop Trade and investment services\ntalent to grow Facilitate trade and investment\nQueensland opportunities for Queensland\n• Attract job-creating businesses and encourage\ninvestment in Queensland\ninternational\ninvestment\nSource: Queensland Budget 2021–22 – Service Delivery Statement (pp.14–16)",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "annual-reports/2020-21.pdf (https://www.tiq.qld.gov.au/getmedia/ecd4b066-a007-45e2-b852-256a7439efc7/TIQ-Annual-Report-2020-21.PDF)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "2021–22 2021–22 2022–23\nService standards\nTarget Actual1 Target\nEffectiveness measures\nOverall client satisfaction with advice and/or support provided to a\nQueensland organisation seeking to export a good or service 80% 87.9% 85%2\nOverall client satisfaction of investment clients assisted by TIQ 80% 85.2% 85%3\nProportion of clients assisted by TIQ who report at least moderate\nprogress in their international business dealings 75% 69.9% 75%\nOverall government stakeholder satisfaction with advice and\nsupport on intragovernmental issues in trade and investment\npromotion 80% 89.1% 85%4\nEfficiency measures\nCost per export lead5,6 $6,486 $7,2915 $8,4026\nCost per investment lead7,8 $17,448 $13,5837 $19,3218\nNotes:\n1.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "2021–22 2021–22 2022–23\nService standards\nTarget Actual1 Target\nEffectiveness measures\nOverall client satisfaction with advice and/or support provided to a\nQueensland organisation seeking to export a good or service 80% 87.9% 85%2\nOverall client satisfaction of investment clients assisted by TIQ 80% 85.2% 85%3\nProportion of clients assisted by TIQ who report at least moderate\nprogress in their international business dealings 75% 69.9% 75%\nOverall government stakeholder satisfaction with advice and\nsupport on intragovernmental issues in trade and investment\npromotion 80% 89.1% 85%4\nEfficiency measures\nCost per export lead5,6 $6,486 $7,2915 $8,4026\nCost per investment lead7,8 $17,448 $13,5837 $19,3218\nNotes:\n1.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Key achievements for the AFRMC during 2021-22 included independent assurance and\nassistance with:\n• TIQ’s financial statements (for compliance with prescribed accounting and other reporting\nrequirements).\n• TIQ’s annual internal and external audit plans.\n• Internal and external audit reports and recommendations, and any identified significant issues.\n• TIQ’s Risk Maturity Roadmap and continued integration of the TIQ risk management framework\ninto business activities and systems.\n• Risk management ‘deep dive’ guest presentations on key strategic business risk topics.\n• TIQ’s Compliance management roadmap and progressive lift of current compliance management\ncapabilities across the agency’s domestic and international operations.\n• TIQ’s Information Security Management System (ISMS) project including a framework of ISMS",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Key achievements for the AFRMC during 2021-22 included independent assurance and\nassistance with:\n• TIQ’s financial statements (for compliance with prescribed accounting and other reporting\nrequirements).\n• TIQ’s annual internal and external audit plans.\n• Internal and external audit reports and recommendations, and any identified significant issues.\n• TIQ’s Risk Maturity Roadmap and continued integration of the TIQ risk management framework\ninto business activities and systems.\n• Risk management ‘deep dive’ guest presentations on key strategic business risk topics.\n• TIQ’s Compliance management roadmap and progressive lift of current compliance management\ncapabilities across the agency’s domestic and international operations.\n• TIQ’s Information Security Management System (ISMS) project including a framework of ISMS",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "Key achievements for the AFRMC during 2021-22 included independent assurance and\nassistance with:\n• TIQ’s financial statements (for compliance with prescribed accounting and other reporting\nrequirements).\n• TIQ’s annual internal and external audit plans.\n• Internal and external audit reports and recommendations, and any identified significant issues.\n• TIQ’s Risk Maturity Roadmap and continued integration of the TIQ risk management framework\ninto business activities and systems.\n• Risk management ‘deep dive’ guest presentations on key strategic business risk topics.\n• TIQ’s Compliance management roadmap and progressive lift of current compliance management\ncapabilities across the agency’s domestic and international operations.\n• TIQ’s Information Security Management System (ISMS) project including a framework of ISMS",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "Key achievements for the AFRMC during 2021-22 included independent assurance and\nassistance with:\n• TIQ’s financial statements (for compliance with prescribed accounting and other reporting\nrequirements).\n• TIQ’s annual internal and external audit plans.\n• Internal and external audit reports and recommendations, and any identified significant issues.\n• TIQ’s Risk Maturity Roadmap and continued integration of the TIQ risk management framework\ninto business activities and systems.\n• Risk management ‘deep dive’ guest presentations on key strategic business risk topics.\n• TIQ’s Compliance management roadmap and progressive lift of current compliance management\ncapabilities across the agency’s domestic and international operations.\n• TIQ’s Information Security Management System (ISMS) project including a framework of ISMS",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2021-22.pdf (https://www.tiq.qld.gov.au/getmedia/29434519-3f38-4795-a73a-f5aa26b80d21/TIQ-Annual-Report-2021-22.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "[pages 31,32,33]\ng workforce\nplanning and strategies by proactively managing our global workforce in line with TIQ’s\nstrategic objectives\n• Business critical role assessment – to undertake an assessment of critical roles, workload\nand capability, aligned to TIQ and government priorities\n• Capability and capacity uplift – activity to focus on recruitment and selection protocols and\npractices, including:\no refresh/promotion of TIQ’s employer brand globally\no talent and attraction strategy\no positive performance management policy\no leadership coaching and capability uplift\no succession planning\no launch of a reward and recognition program\no staff health, safety and wellbeing, including psychosocial safety\no streamlining and adoption of HR delegations.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-QLD-023",
      "entity_name": "Trade and Investment Queensland",
      "folder_name": "Trade-and-Investment-Queensland",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "[pages 31,32,33]\ng workforce\nplanning and strategies by proactively managing our global workforce in line with TIQ’s\nstrategic objectives\n• Business critical role assessment – to undertake an assessment of critical roles, workload\nand capability, aligned to TIQ and government priorities\n• Capability and capacity uplift – activity to focus on recruitment and selection protocols and\npractices, including:\no refresh/promotion of TIQ’s employer brand globally\no talent and attraction strategy\no positive performance management policy\no leadership coaching and capability uplift\no succession planning\no launch of a reward and recognition program\no staff health, safety and wellbeing, including psychosocial safety\no streamlining and adoption of HR delegations.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2024-25.pdf (https://www.tiq.qld.gov.au/getmedia/973ab4c0-5aee-4a2f-8d4b-61d6c6e4f77c/trade-and-investment-queensland-annual-report-2024-2025.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    }
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  }
}