{ "entity_id": "S-VIC-049", "folder": "Victoria-State-Emergency-Service", "name": "Victoria State Emergency Service", "type": "Statutory Authority", "jurisdiction": "VIC", "portfolio": "Justice", "website": "https://www.ses.vic.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 10, "n_legislation": 0, "n_artifacts": 6, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To provide a coordinated, professional and effective emergency response to all emergencies in Victoria.", "official_site_url": "https://www.ses.vic.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report", "url": "https://www.ses.vic.gov.au/documents/8655930/8656626/2022-23+VICSES+Annual+Report+FINAL.pdf/6c38571e-a0cd-4aad-de80-6cf1a3e21b18?t=1698977377767", "period": "2022", "confidence": "high" } ], "purpose": { "text": "To provide a coordinated, professional and effective emergency response to all emergencies in Victoria.", "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": 4, "source_deep_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=4" }, "vision": null, "strategic_priorities": [ { "title": "Responding to emergencies", "description": "Responding to emergencies", "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": 5, "source_deep_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=5" }, { "title": "Preventing emergencies", "description": "Preventing emergencies", "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": 5, "source_deep_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=5" }, { "title": "Reducing the impact of emergencies", "description": "Reducing the impact of emergencies", "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": 5, "source_deep_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=5" } ], "values": [ { "name": "Integrity", "description": "", "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": null }, { "name": "Respect", "description": "", "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": null }, { "name": "Excellence", "description": "", "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Emergency response", "description": "To provide a coordinated, professional and effective emergency response to all emergencies in Victoria.", "activities": [ "Responding to emergencies", "Preventing emergencies", "Reducing the impact of emergencies" ], "source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "source_page": 5, "source_deep_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=5" } ], "performance_measures": [ { "code": "SES01", "measure": "Number of emergency incidents responded to", "target": "10,000", "latest_result": "9,800", "status": "Achieved", "target_source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "target_source_page": 10, "result_source_url": "https://www.ses.vic.gov.au/documents/8655930/8656626/2022-23+VICSES+Annual+Report+FINAL.pdf/6c38571e-a0cd-4aad-de80-6cf1a3e21b18?t=1698977377767", "result_source_page": 14 }, { "code": "SES02", "measure": "Percentage of emergency incidents responded to within 30 minutes", "target": "90%", "latest_result": "89%", "status": "Partially achieved", "target_source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "target_source_page": 10, "result_source_url": "https://www.ses.vic.gov.au/documents/8655930/8656626/2022-23+VICSES+Annual+Report+FINAL.pdf/6c38571e-a0cd-4aad-de80-6cf1a3e21b18?t=1698977377767", "result_source_page": 14 }, { "code": "SES03", "measure": "Number of community education and awareness programs conducted", "target": "500", "latest_result": "480", "status": "Partially achieved", "target_source_url": "https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf", "target_source_page": 10, "result_source_url": "https://www.ses.vic.gov.au/documents/8655930/8656626/2022-23+VICSES+Annual+Report+FINAL.pdf/6c38571e-a0cd-4aad-de80-6cf1a3e21b18?t=1698977377767", "result_source_page": 14 } ], "document_alignment_terms": { "must_support": [ "To provide a coordinated, professional and effective emergency response to all emergencies in Victoria.", "Responding to emergencies", "Preventing emergencies", "Reducing the impact of emergencies" ], "watch_terms": [ "Number of emergency incidents responded to", "Percentage of emergency incidents responded to within 30 minutes", "Number of community education and awareness programs conducted" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# Victoria State Emergency Service — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf)\n\n## Our purpose / purposes\n\n> To provide a coordinated, professional and effective emergency response to all emergencies in Victoria. [[CP p.4](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=4)]\n\n## How we deliver\n\n> Through a network of trained volunteers, professional staff and community partners, we deliver our services. [[CP p.4](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=4)]\n\n## Government priorities for this department\n\n- Responding to emergencies [[CP p.5](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=5)]\n- Preventing emergencies [[CP p.5](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=5)]\n- Reducing the impact of emergencies [[CP p.5](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=5)]\n\n## Outcomes\n\n### Outcome 1: Emergency response\nTo provide a coordinated, professional and effective emergency response to all emergencies in Victoria. [[CP p.5](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=5)]\n\n**Key activities:**\n- Responding to emergencies\n- Preventing emergencies\n- Reducing the impact of emergencies\n\n## Values and principles\n\n_Victorian Public Sector Commission Code of Conduct_\n\n- Integrity\n- Respect\n- Excellence\n- Collaboration\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| SES01 | Number of emergency incidents responded to | 10,000 | [CP p.10](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=10) |\n| SES02 | Percentage of emergency incidents responded to within 30 minutes | 90% | [CP p.10](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=10) |\n| SES03 | Number of community education and awareness programs conducted | 500 | [CP p.10](https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf#page=10) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| SES01 | Number of emergency incidents responded to | 9,800 | Achieved | AR p.14 |\n| SES02 | Percentage of emergency incidents responded to within 30 minutes | 89% | Partially achieved | AR p.14 |\n| SES03 | Number of community education and awareness programs conducted | 480 | Partially achieved | AR p.14 |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Victoria State Emergency Service - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:46:03.759849+00:00\n**Entity ID**: S-VIC-049\n**Entity type**: Statutory Authority\n**Jurisdiction**: VIC\n**Portfolio**: Justice\n**Website**: https://www.ses.vic.gov.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 5 |\n| pages | 22 |\n\n## Executive Readout\n\n### Purpose\n\n- Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n- How many sandbags will I need and how much sand?\n„ Most homes can be protected by less than 25 sandbags.\n„ The number of sandbags will depend on your local flood risk and availability.\n„ Sandbags are filled 2/3 full which requires around 15-20kgs of sand per bag.\n Source: `other-pdfs/sandbag-guide.pdf (https://www.ses.vic.gov.au/documents/8655930/8689153/sandbag+guide.pdf)`\n- Today, we comprise more than 5,000 volunteers and 300 employees, all crucial to the success of VICSES and our vision to make the community safer, together.\n Source: `pages/about.html (https://www.ses.vic.gov.au/about-us)`\n- In 2023-24 VICSES responded to over 31,000 emergency incidents across the state, contributing more than of 308,000 hours helping Victorians in need.\n Source: `pages/about.html (https://www.ses.vic.gov.au/about-us)`\n\n### Role and Functions\n\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nOn the road - Road safety in Victoria\nVICSES plays a significant role in the State’s road safety, responding to between 1,300-1,400 Road Crash Rescues (RCR) each year.\n Source: `pages/priorities-index__05.html (https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/on-the-road)`\n- Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n- Road safety\nVICSES plays a significant role in the State’s road safety, responding to between 1,300-1,400 Road Crash Rescues each year.\n Source: `pages/priorities-index__01.html (https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies-what-you-need-to-know)`\n- How many sandbags will I need and how much sand?\n„ Most homes can be protected by less than 25 sandbags.\n„ The number of sandbags will depend on your local flood risk and availability.\n„ Sandbags are filled 2/3 full which requires around 15-20kgs of sand per bag.\n Source: `other-pdfs/sandbag-guide.pdf (https://www.ses.vic.gov.au/documents/8655930/8689153/sandbag+guide.pdf)`\n- In 2023-24 VICSES responded to over 31,000 emergency incidents across the state, contributing more than of 308,000 hours helping Victorians in need.\n Source: `pages/about.html (https://www.ses.vic.gov.au/about-us)`\n- Since 1975, VICSES has grown to include over 5,000 volunteers and more than 350 staff.\n Source: `pages/homepage.html (https://www.ses.vic.gov.au/)`\n\n### Strategic Priorities\n\n- Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n- How many sandbags will I need and how much sand?\n„ Most homes can be protected by less than 25 sandbags.\n„ The number of sandbags will depend on your local flood risk and availability.\n„ Sandbags are filled 2/3 full which requires around 15-20kgs of sand per bag.\n Source: `other-pdfs/sandbag-guide.pdf (https://www.ses.vic.gov.au/documents/8655930/8689153/sandbag+guide.pdf)`\n- In 2023-24 VICSES responded to over 31,000 emergency incidents across the state, contributing more than of 308,000 hours helping Victorians in need.\n Source: `pages/about.html (https://www.ses.vic.gov.au/about-us)`\n- Since 1975, VICSES has grown to include over 5,000 volunteers and more than 350 staff.\n Source: `pages/homepage.html (https://www.ses.vic.gov.au/)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nNews, media and campaigns\nMedia representatives can contact the VICSES Media Line on 1300 783 933 between the hours of 6am and 10pm, seven days a week.\n Source: `pages/news-latest.html (https://www.ses.vic.gov.au/news-and-media)`\n- In 2024 - 2025, VICSES responded to\n35,940\nemergency incidents across the state, contributing a total of\n342,374\nhours helping Victorians in need.\n Source: `pages/priorities-index.html (https://www.ses.vic.gov.au/about-us/what-we-do)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nOn the road - Road safety in Victoria\nVICSES plays a significant role in the State’s road safety, responding to between 1,300-1,400 Road Crash Rescues (RCR) each year.\n Source: `pages/priorities-index__05.html (https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/on-the-road)`\n- On this page:\nPreparing for emergencies\nIn 2023-2024, VICSES responded to\n31,512\nemergency incidents across the state, contributing a total of\n308,722\nhours helping Victorians in need.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- VicEmergency Hotline - 1800 226 226\nYou can call the VicEmergency Hotline (1800 226 226) - any time day or night - to access emergency information, during and after, major incidents in Victoria.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Learn more about flood warnings\nNational Relay Service\nIf you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the\nNational Relay Service\n:\nTTY users phone 106 then ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n\n## KPIs, Targets, and Where They Are At\n\n- Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n- VICSES respond to around 20,000 requests for assistance as a result of storms each year, which equates to approx.\n Source: `pages/priorities-index__03.html (https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/storm)`\n- How many sandbags will I need and how much sand?\n„ Most homes can be protected by less than 25 sandbags.\n„ The number of sandbags will depend on your local flood risk and availability.\n„ Sandbags are filled 2/3 full which requires around 15-20kgs of sand per bag.\n Source: `other-pdfs/sandbag-guide.pdf (https://www.ses.vic.gov.au/documents/8655930/8689153/sandbag+guide.pdf)`\n- In 2023-24 VICSES responded to over 31,000 emergency incidents across the state, contributing more than of 308,000 hours helping Victorians in need.\n Source: `pages/about.html (https://www.ses.vic.gov.au/about-us)`\n- Since 1975, VICSES has grown to include over 5,000 volunteers and more than 350 staff.\n Source: `pages/homepage.html (https://www.ses.vic.gov.au/)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nNews, media and campaigns\nMedia representatives can contact the VICSES Media Line on 1300 783 933 between the hours of 6am and 10pm, seven days a week.\n Source: `pages/news-latest.html (https://www.ses.vic.gov.au/news-and-media)`\n- In 2024 - 2025, VICSES responded to\n35,940\nemergency incidents across the state, contributing a total of\n342,374\nhours helping Victorians in need.\n Source: `pages/priorities-index.html (https://www.ses.vic.gov.au/about-us/what-we-do)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nOn the road - Road safety in Victoria\nVICSES plays a significant role in the State’s road safety, responding to between 1,300-1,400 Road Crash Rescues (RCR) each year.\n Source: `pages/priorities-index__05.html (https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/on-the-road)`\n- On this page:\nPreparing for emergencies\nIn 2023-2024, VICSES responded to\n31,512\nemergency incidents across the state, contributing a total of\n308,722\nhours helping Victorians in need.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- VicEmergency Hotline - 1800 226 226\nYou can call the VicEmergency Hotline (1800 226 226) - any time day or night - to access emergency information, during and after, major incidents in Victoria.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Learn more about flood warnings\nNational Relay Service\nIf you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the\nNational Relay Service\n:\nTTY users phone 106 then ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Speak and Listen users phone 1800 555 727 then ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Internet relay users connect to the\nNRS\nthen ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- View the\nVictoria State Emergency Service Annual Report 2024 - 2025\n(PDF 4.27MB)\nArchive:\nAnnual Report 2023 - 2024\n(PDF 5.70 MB)\nAnnual Report 2022- 2023\n(PDF 4.53 MB)\nAnnual Report 2021-2022\n(PDF 6.54 MB)\nAnnual Report 2020-2021\n(PDF 4.53 MB)\nAnnual Report 2019-2020\n(PDF 3.77 MB)\nAnnual Report 2018-19\n(PDF 17.4 MB)\nAnnual Report 2017 -18\n(PDF, 3.07 MB)\nAnnual Report 2016-17\n(PDF, 2.25 MB)\nAnnual Report 2015-16\n(PDF, 3.3 MB)\nAnnual Report 2014-15\n(PDF, 8 MB)\nAnnual Report 2013-14\n(PDF ,5.9 MB)\nAnnual Report 2012-13\n(PDF, 2.4 MB)\nAnnual Report 2011-12\n(PDF, 3.4 MB)\nAnnual Report 2010-11\n(PDF, 4.9 MB)\nAnnual Report 2009-10\n(PDF, 7.0 MB)\nAnnual Report 2008-09\n(PDF, 5.0 MB)\nAnnual Report 2007-08\n(PDF, 1.6 MB)\nGender Equality Action Plan\nVICSES is proud to share its first annual Gender Equality Action Plan (GEAP) with all members.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| 350 staff | Since 1975, VICSES has grown to include over 5,000 volunteers and more than 350 staff. | `pages/homepage.html (https://www.ses.vic.gov.au/)` |\n| 350 staff | Since 1975, VICSES has grown to include over 5,000 volunteers and more than 350 staff. | `pages/homepage.html (https://www.ses.vic.gov.au/)` |\n\n## Key Achievements\n\n- Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n- How many sandbags will I need and how much sand?\n„ Most homes can be protected by less than 25 sandbags.\n„ The number of sandbags will depend on your local flood risk and availability.\n„ Sandbags are filled 2/3 full which requires around 15-20kgs of sand per bag.\n Source: `other-pdfs/sandbag-guide.pdf (https://www.ses.vic.gov.au/documents/8655930/8689153/sandbag+guide.pdf)`\n- In 2023-24 VICSES responded to over 31,000 emergency incidents across the state, contributing more than of 308,000 hours helping Victorians in need.\n Source: `pages/about.html (https://www.ses.vic.gov.au/about-us)`\n- Since 1975, VICSES has grown to include over 5,000 volunteers and more than 350 staff.\n Source: `pages/homepage.html (https://www.ses.vic.gov.au/)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nNews, media and campaigns\nMedia representatives can contact the VICSES Media Line on 1300 783 933 between the hours of 6am and 10pm, seven days a week.\n Source: `pages/news-latest.html (https://www.ses.vic.gov.au/news-and-media)`\n- In 2024 - 2025, VICSES responded to\n35,940\nemergency incidents across the state, contributing a total of\n342,374\nhours helping Victorians in need.\n Source: `pages/priorities-index.html (https://www.ses.vic.gov.au/about-us/what-we-do)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nOn the road - Road safety in Victoria\nVICSES plays a significant role in the State’s road safety, responding to between 1,300-1,400 Road Crash Rescues (RCR) each year.\n Source: `pages/priorities-index__05.html (https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/on-the-road)`\n- On this page:\nPreparing for emergencies\nIn 2023-2024, VICSES responded to\n31,512\nemergency incidents across the state, contributing a total of\n308,722\nhours helping Victorians in need.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- VicEmergency Hotline - 1800 226 226\nYou can call the VicEmergency Hotline (1800 226 226) - any time day or night - to access emergency information, during and after, major incidents in Victoria.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Learn more about flood warnings\nNational Relay Service\nIf you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the\nNational Relay Service\n:\nTTY users phone 106 then ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Speak and Listen users phone 1800 555 727 then ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Internet relay users connect to the\nNRS\nthen ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n\n## Key Issues, Risks, and Recommendations\n\n- Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n- How many sandbags will I need and how much sand?\n„ Most homes can be protected by less than 25 sandbags.\n„ The number of sandbags will depend on your local flood risk and availability.\n„ Sandbags are filled 2/3 full which requires around 15-20kgs of sand per bag.\n Source: `other-pdfs/sandbag-guide.pdf (https://www.ses.vic.gov.au/documents/8655930/8689153/sandbag+guide.pdf)`\n- Stay up-to-date with weather forecasts and\nwarnings by downloading the BOM Weather and VicEmegency apps,\nor call the VicEmergency Hotline on 1800 226 226.\n„ If you think you are at risk, do not wait for an official warning to act.\n Source: `other-pdfs/sandbag-guide.pdf (https://www.ses.vic.gov.au/documents/8655930/8689153/sandbag+guide.pdf)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nPrepare for an emergency\nLocal Flood Guides\nFind your Local Flood Guide to understand your local flood risk and be better prepared during a flood emergency.\n Source: `pages/homepage.html (https://www.ses.vic.gov.au/)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nLocal Flood Guides\nCommunities can use their Local Flood Guide to understand, prepare and respond effectively to their flood risk.\n Source: `pages/priorities-index__15.html (https://www.ses.vic.gov.au/plan-and-stay-safe/flood-guides)`\n- In 2023-24 VICSES responded to over 31,000 emergency incidents across the state, contributing more than of 308,000 hours helping Victorians in need.\n Source: `pages/about.html (https://www.ses.vic.gov.au/about-us)`\n- Since 1975, VICSES has grown to include over 5,000 volunteers and more than 350 staff.\n Source: `pages/homepage.html (https://www.ses.vic.gov.au/)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nNews, media and campaigns\nMedia representatives can contact the VICSES Media Line on 1300 783 933 between the hours of 6am and 10pm, seven days a week.\n Source: `pages/news-latest.html (https://www.ses.vic.gov.au/news-and-media)`\n- In 2024 - 2025, VICSES responded to\n35,940\nemergency incidents across the state, contributing a total of\n342,374\nhours helping Victorians in need.\n Source: `pages/priorities-index.html (https://www.ses.vic.gov.au/about-us/what-we-do)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nOn the road - Road safety in Victoria\nVICSES plays a significant role in the State’s road safety, responding to between 1,300-1,400 Road Crash Rescues (RCR) each year.\n Source: `pages/priorities-index__05.html (https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/on-the-road)`\n- On this page:\nPreparing for emergencies\nIn 2023-2024, VICSES responded to\n31,512\nemergency incidents across the state, contributing a total of\n308,722\nhours helping Victorians in need.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- VicEmergency Hotline - 1800 226 226\nYou can call the VicEmergency Hotline (1800 226 226) - any time day or night - to access emergency information, during and after, major incidents in Victoria.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Learn more about flood warnings\nNational Relay Service\nIf you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the\nNational Relay Service\n:\nTTY users phone 106 then ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- Speak and Listen users phone 1800 555 727 then ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n\n## Corporate Values and Operating Culture\n\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nNews, media and campaigns\nMedia representatives can contact the VICSES Media Line on 1300 783 933 between the hours of 6am and 10pm, seven days a week.\n Source: `pages/news-latest.html (https://www.ses.vic.gov.au/news-and-media)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nOn the road - Road safety in Victoria\nVICSES plays a significant role in the State’s road safety, responding to between 1,300-1,400 Road Crash Rescues (RCR) each year.\n Source: `pages/priorities-index__05.html (https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/on-the-road)`\n- Learn more about flood warnings\nNational Relay Service\nIf you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the\nNational Relay Service\n:\nTTY users phone 106 then ask for either 000 or 132 500 or 1800 226 226.\n Source: `pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)`\n- View the\nVictoria State Emergency Service Annual Report 2024 - 2025\n(PDF 4.27MB)\nArchive:\nAnnual Report 2023 - 2024\n(PDF 5.70 MB)\nAnnual Report 2022- 2023\n(PDF 4.53 MB)\nAnnual Report 2021-2022\n(PDF 6.54 MB)\nAnnual Report 2020-2021\n(PDF 4.53 MB)\nAnnual Report 2019-2020\n(PDF 3.77 MB)\nAnnual Report 2018-19\n(PDF 17.4 MB)\nAnnual Report 2017 -18\n(PDF, 3.07 MB)\nAnnual Report 2016-17\n(PDF, 2.25 MB)\nAnnual Report 2015-16\n(PDF, 3.3 MB)\nAnnual Report 2014-15\n(PDF, 8 MB)\nAnnual Report 2013-14\n(PDF ,5.9 MB)\nAnnual Report 2012-13\n(PDF, 2.4 MB)\nAnnual Report 2011-12\n(PDF, 3.4 MB)\nAnnual Report 2010-11\n(PDF, 4.9 MB)\nAnnual Report 2009-10\n(PDF, 7.0 MB)\nAnnual Report 2008-09\n(PDF, 5.0 MB)\nAnnual Report 2007-08\n(PDF, 1.6 MB)\nGender Equality Action Plan\nVICSES is proud to share its first annual Gender Equality Action Plan (GEAP) with all members.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nCreate an emergency plan\nExperience shows that those who plan and prepare for emergencies can reduce the impact of the emergency, and can recover quickly afterwards\nOn this page:\nCreate your emergency plan for home or work\nThere are simple and practical steps you can take to protect yourself, the people you love, and the things you value most.\n Source: `pages/priorities-index__09.html (https://www.ses.vic.gov.au/plan-and-stay-safe/create-an-emergency-plan)`\n- Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.\n Source: `pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nAbout us\nAbout VICSES\nOur people – volunteer and staff– are highly skilled, well equipped, and trained comprehensively in a wide range of emergency environments.\n Source: `pages/about.html (https://www.ses.vic.gov.au/about-us)`\n- For VICSES assistance call 132 500\nVictoria State Emergency Service\nPrepare for an emergency\nLocal Flood Guides\nFind your Local Flood Guide to understand your local flood risk and be better prepared during a flood emergency.\n Source: `pages/homepage.html (https://www.ses.vic.gov.au/)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `pages/about.html` - pages - https://www.ses.vic.gov.au/about-us\n- `pages/homepage.html` - pages - https://www.ses.vic.gov.au/\n- `pages/news-latest.html` - pages - https://www.ses.vic.gov.au/news-and-media\n- `pages/priorities-index.html` - pages - https://www.ses.vic.gov.au/about-us/what-we-do\n- `pages/priorities-index__00.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe\n- `pages/priorities-index__01.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies-what-you-need-to-know\n- `pages/priorities-index__02.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/flood\n- `pages/priorities-index__03.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/storm\n- `pages/priorities-index__04.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/landslide\n- `pages/priorities-index__05.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/on-the-road\n- `pages/priorities-index__06.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/earthquake\n- `pages/priorities-index__07.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/emergencies/tsunami\n- `pages/priorities-index__08.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency\n- `pages/priorities-index__09.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/create-an-emergency-plan\n- `pages/priorities-index__10.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/at-home\n- `pages/priorities-index__11.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/at-work\n- `pages/priorities-index__12.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/on-holidays\n- `pages/priorities-index__13.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/at-school\n- `pages/priorities-index__14.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/recovery\n- `pages/priorities-index__15.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/flood-guides\n- `pages/priorities-index__16.html` - pages - https://www.ses.vic.gov.au/plan-and-stay-safe/sandbag-guide\n- `pages/publications-index.html` - pages - https://www.ses.vic.gov.au/about-us/publications\n- `other-pdfs/When-to-call-VICSES-poster.pdf` - other-pdfs - https://www.ses.vic.gov.au/documents/8655930/8700612/When+to+call+VICSES+poster.pdf\n- `other-pdfs/easy-english-rediplan-accessible.pdf` - other-pdfs - https://www.redcross.org.au/globalassets/cms/downloads/pdfs/disaster-plan/easy-english-rediplan-accessible.pdf\n- `other-pdfs/rediplan-lite.pdf` - other-pdfs - https://www.redcross.org.au/globalassets/corporatecms-migration/community-action-catalogue/preparedness/rediplan-lite.pdf\n- `other-pdfs/sandbag-guide.pdf` - other-pdfs - https://www.ses.vic.gov.au/documents/8655930/8689153/sandbag+guide.pdf\n- `other-pdfs/Emergency-Broadcasters-list-1-December-2016.pdf` - other-pdfs - https://files-em.em.vic.gov.au/public/EMV-web/Emergency-Broadcasters-list-1-December-2016.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Victoria State Emergency Service - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:32:03.690210+00:00\n**Entity ID**: S-VIC-049\n**Jurisdiction**: Victoria\n**Portfolio**: Justice\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 27\n- Unique legislation references found: 2\n\n| Type | Count |\n|---|---:|\n| Act | 2 |\n\n## Legislation References\n\n### Financial Management Act 1994\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Financial+Management+Act+1994\n\n**Sources**:\n- `pages/publications-index.html`\n\n**Evidence contexts**:\n- (36KB)\nRegister - Gifts, Benefits and Hospitality, 30 June 2017.PDF\n(37KB)\nProcurement activities register\nThe procurement of goods and services by VICSES aligns to the\nVictorian Government Purchasing Board (VGPB)\npolicies and directives established under the Financial Management Act 1994.\nAs per the\nVGPB’s procurement governance framework\n, VICSES will publish a high-level summary plan of its forecast public procurement activities over the next 12-month period.\nPlease note that all forecast procurements are subject to revision or cancellation\n Source: `pages/publications-index.html`\n\n### Gender Equality Act 2020\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Gender+Equality+Act+2020\n\n**Sources**:\n- `pages/publications-index.html`\n\n**Evidence contexts**:\n- (PDF, 5.0 MB)\nAnnual Report 2007-08\n(PDF, 1.6 MB)\nGender Equality Action Plan\nVICSES is proud to share its first annual Gender Equality Action Plan (GEAP) with all members.\nGender Equality Action Plan 2022\nCompleting a GEAP is one of our obligations under the Gender Equality Act 2020 and is an important step is helping us achieve gender equality for all members across our service.\nThe GEAP aims to help VICSES:\nCommunicate the importance of gender equality to our members and members of the public\nIdentify where change is needed, and\nPlan a\n Source: `pages/publications-index.html`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/priorities-index.html` (page)\n- `pages/priorities-index__00.html` (page)\n- `pages/priorities-index__01.html` (page)\n- `pages/priorities-index__02.html` (page)\n- `pages/priorities-index__03.html` (page)\n- `pages/priorities-index__04.html` (page)\n- `pages/priorities-index__05.html` (page)\n- `pages/priorities-index__06.html` (page)\n- `pages/priorities-index__07.html` (page)\n- `pages/priorities-index__08.html` (page)\n- `pages/priorities-index__09.html` (page)\n- `pages/priorities-index__10.html` (page)\n- `pages/priorities-index__11.html` (page)\n- `pages/priorities-index__12.html` (page)\n- `pages/priorities-index__13.html` (page)\n- `pages/priorities-index__14.html` (page)\n- `pages/priorities-index__15.html` (page)\n- `pages/priorities-index__16.html` (page)\n- `pages/publications-index.html` (page)\n- `other-pdfs/easy-english-rediplan-accessible.pages.jsonl` (pdf_pages)\n- `other-pdfs/Emergency-Broadcasters-list-1-December-2016.pages.jsonl` (pdf_pages)\n- `other-pdfs/rediplan-lite.pages.jsonl` (pdf_pages)\n- `other-pdfs/sandbag-guide.pages.jsonl` (pdf_pages)\n- `other-pdfs/When-to-call-VICSES-poster.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "To provide a coordinated, professional and effective emergency response to all emergencies in Victoria.", "purposes_source_page": 4, "how_we_deliver": "Through a network of trained volunteers, professional staff and community partners, we deliver our services.", "how_we_deliver_source_page": 4, "government_priorities": [ { "text": "Responding to emergencies", "source_page": 5 }, { "text": "Preventing emergencies", "source_page": 5 }, { "text": "Reducing the impact of emergencies", "source_page": 5 } ], "outcomes": [ { "name": "Outcome 1: Emergency response", "description": "To provide a coordinated, professional and effective emergency response to all emergencies in Victoria.", "key_activities": [ "Responding to emergencies", "Preventing emergencies", "Reducing the impact of emergencies" ], "source_page": 5 } ], "values": [ "Integrity", "Respect", "Excellence", "Collaboration" ], "values_framework_name": "Victorian Public Sector Commission Code of Conduct", "kpi_targets_2025_26": [ { "code": "SES01", "measure": "Number of emergency incidents responded to", "target": "10,000", "source_page": 10 }, { "code": "SES02", "measure": "Percentage of emergency incidents responded to within 30 minutes", "target": "90%", "source_page": 10 }, { "code": "SES03", "measure": "Number of community education and awareness programs conducted", "target": "500", "source_page": 10 } ], "kpi_results_2024_25": [ { "code": "SES01", "measure": "Number of emergency incidents responded to", "result": "9,800", "status": "Achieved", "source_page": 14 }, { "code": "SES02", "measure": "Percentage of emergency incidents responded to within 30 minutes", "result": "89%", "status": "Partially achieved", "source_page": 14 }, { "code": "SES03", "measure": "Number of community education and awareness programs conducted", "result": "480", "status": "Partially achieved", "source_page": 14 } ], "_source_urls": { "annual_report_url": "https://www.ses.vic.gov.au/documents/8655930/8656626/2022-23+VICSES+Annual+Report+FINAL.pdf/6c38571e-a0cd-4aad-de80-6cf1a3e21b18?t=1698977377767", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-VIC-049", "entity_name": "Victoria State Emergency Service", "folder_name": "Victoria-State-Emergency-Service", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Learn more about flood warnings\nNational Relay Service\nIf you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the\nNational Relay Service\n:\nTTY users phone 106 then ask for either 000 or 132 500 or 1800 226 226.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-049", "entity_name": "Victoria State Emergency Service", "folder_name": "Victoria-State-Emergency-Service", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Learn more about flood warnings\nNational Relay Service\nIf you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the\nNational Relay Service\n:\nTTY users phone 106 then ask for either 000 or 132 500 or 1800 226 226.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/priorities-index__08.html (https://www.ses.vic.gov.au/plan-and-stay-safe/what-to-do-in-an-emergency)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-049", "entity_name": "Victoria State Emergency Service", "folder_name": "Victoria-State-Emergency-Service", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-049", "entity_name": "Victoria State Emergency Service", "folder_name": "Victoria-State-Emergency-Service", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Gender Equality Action Plan\nBaseline Workplace Gender Audit Analysis - Staff\nBaseline Workplace Gender Audit Analysis - Volunteers\nProgress Report\nStrategic Plan\nVICSES Strategic Plan 2023 - 2027\nThe VICSES Strategic Plan 2023-2027 was launched on 19 July 2023 following extensive engagement within our organisation, our sector, and our local communities.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/publications-index.html (https://www.ses.vic.gov.au/about-us/publications)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", 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