{
  "entity_id": "S-NSW-069",
  "folder": "WaterNSW",
  "name": "WaterNSW",
  "type": "State-Owned Corporation",
  "jurisdiction": "NSW",
  "portfolio": "",
  "website": "https://www.waternsw.com.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 9,
    "n_kpi_targets": 2,
    "n_kpi_results": 2,
    "n_outcomes": 3,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16]",
    "official_site_url": "https://www.waternsw.com.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "WaterNSW Annual Report 2024-25 40.9 MB • PDF",
        "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "WaterNSW Annual Report 2023-24 8.5 MB • PDF",
        "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "WaterNSW Annual Report 2022-23 13.3 MB • PDF",
        "url": "https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf",
        "period": "2022-23",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16]",
      "source_url": "",
      "source_page": 16,
      "source_deep_url": ""
    },
    "vision": {
      "text": "To support the resilience of NSW communities [AR p.16]",
      "source_url": "",
      "source_page": 16,
      "source_deep_url": ""
    },
    "strategic_priorities": [
      {
        "title": "Business Transformation Program",
        "description": "Business Transformation Program",
        "source_url": "",
        "source_page": 31,
        "source_deep_url": ""
      },
      {
        "title": "Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellen",
        "description": "Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellence",
        "source_url": "",
        "source_page": 31,
        "source_deep_url": ""
      },
      {
        "title": "Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs",
        "description": "Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs",
        "source_url": "",
        "source_page": 31,
        "source_deep_url": ""
      },
      {
        "title": "Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity o",
        "description": "Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity of customers and community through transparency and community presence",
        "source_url": "",
        "source_page": 31,
        "source_deep_url": ""
      },
      {
        "title": "Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healt",
        "description": "Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healthy waterways",
        "source_url": "",
        "source_page": 31,
        "source_deep_url": ""
      }
    ],
    "values": [
      {
        "name": "integrity",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "innovation",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "collaboration",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "sustainability",
        "description": "",
        "source_url": "",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Water supply",
        "description": "WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community.",
        "activities": [
          "supply water to customers, communities and the environment",
          "manage dams and protect the Greater Sydney drinking water catchment",
          "build, maintain and operate essential infrastructure"
        ],
        "source_url": "",
        "source_page": 10,
        "source_deep_url": ""
      },
      {
        "name": "Outcome 2: Water quality",
        "description": "As custodians of the state’s water, maintaining source water quality and protecting the Greater Sydney drinking water catchment is core to our role.",
        "activities": [
          "enhance testing regime for untreated source water",
          "publish monthly results on website",
          "provide tools and information to collect water samples"
        ],
        "source_url": "",
        "source_page": 38,
        "source_deep_url": ""
      },
      {
        "name": "Outcome 3: Infrastructure maintenance",
        "description": "Maintaining our infrastructure and systems is reliable, efficient, and responsive to customer needs — aiming to support long-term performance while meeting our Operating Licence requirements and investing within Pricing Determination operating and capital allowances.",
        "activities": [
          "restore secure and reliable water supply and delivery",
          "upgrade fishlift reliability",
          "repair flood damage"
        ],
        "source_url": "",
        "source_page": 40,
        "source_deep_url": ""
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Cumulative renewable energy generation",
        "target": "2 GW (cumulative)",
        "latest_result": "1.5 GW (cumulative)",
        "status": "Partially achieved",
        "target_source_url": "",
        "target_source_page": 33,
        "result_source_url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf",
        "result_source_page": 33
      },
      {
        "code": "CCE02",
        "measure": "Percentage of water sourced from recycled sources",
        "target": "20%",
        "latest_result": "15%",
        "status": "Partially achieved",
        "target_source_url": "",
        "target_source_page": 33,
        "result_source_url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf",
        "result_source_page": 33
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [",
        "To support the resilience of NSW communities [AR p.16]",
        "Business Transformation Program",
        "Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellence",
        "Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs",
        "Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity of customers and community through transparency and community presence",
        "Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healthy waterways"
      ],
      "watch_terms": [
        "Cumulative renewable energy generation",
        "Percentage of water sourced from recycled sources"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "strategy_brief_md": "# WaterNSW — Strategy Brief\n\n**Reporting period**: 2024-2025\n**Corporate plan in force**: 2025-2026\n**Annual Report**: [2024-2025](https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)\n\n## Vision\n\n> To support the resilience of NSW communities [AR p.16](https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf#page=16) [CP p.16]\n\n## Our purpose / purposes\n\n> Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16](https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf#page=16) [CP p.16]\n\n## How we deliver\n\n> Delivering Digitally Enhanced Services represents part of our digital transformation journey, designed to position our organisation for success in the next regulatory periods, through 2030 and beyond [AR p.16](https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf#page=16) [CP p.16]\n\n## Government priorities for this department\n\n- Business Transformation Program [CP p.31]\n- Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellence [CP p.31]\n- Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs [CP p.31]\n- Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity of customers and community through transparency and community presence [CP p.31]\n- Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healthy waterways [CP p.31]\n\n## Outcomes\n\n### Outcome 1: Water supply\nWaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. [CP p.10]\n\n**Key activities:**\n- supply water to customers, communities and the environment\n- manage dams and protect the Greater Sydney drinking water catchment\n- build, maintain and operate essential infrastructure\n\n### Outcome 2: Water quality\nAs custodians of the state’s water, maintaining source water quality and protecting the Greater Sydney drinking water catchment is core to our role. [CP p.38]\n\n**Key activities:**\n- enhance testing regime for untreated source water\n- publish monthly results on website\n- provide tools and information to collect water samples\n\n### Outcome 3: Infrastructure maintenance\nMaintaining our infrastructure and systems is reliable, efficient, and responsive to customer needs — aiming to support long-term performance while meeting our Operating Licence requirements and investing within Pricing Determination operating and capital allowances. [CP p.40]\n\n**Key activities:**\n- restore secure and reliable water supply and delivery\n- upgrade fishlift reliability\n- repair flood damage\n\n## Values and principles\n\n_WaterNSW Values_\n\n- integrity\n- innovation\n- collaboration\n- sustainability\n\n## What they will measure themselves on this year (targets from 2025-2026 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Cumulative renewable energy generation | 2 GW (cumulative) | CP p.33 |\n| CCE02 | Percentage of water sourced from recycled sources | 20% | CP p.33 |\n\n## How they performed last year (results from 2024-2025 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Cumulative renewable energy generation | 1.5 GW (cumulative) | Partially achieved | [AR p.33](https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf#page=33)(https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf#page=33) |\n| CCE02 | Percentage of water sourced from recycled sources | 15% | Partially achieved | [AR p.33](https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf#page=33)(https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf#page=33) |",
  "strategy_overview_evidence_md": null,
  "internal_strategy_evidence_md": "# WaterNSW - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:43:48.192901+00:00\n**Entity ID**: S-NSW-069\n**Entity type**: State-Owned Corporation\n**Jurisdiction**: NSW\n**Portfolio**: \n**Website**: https://www.waternsw.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 3 |\n| other-pdfs | 5 |\n| pages | 8 |\n| reviews | 1 |\n\n## Executive Readout\n\n### Purpose\n\n- Regulated capex2 $253.4m $197.2m\nThe roadmap aligns to the NSW Water vision, Capital structure 51.8% 49.0%\ncomplementing each organisation’s strategic EBITDA3 $222.9m $235.5m\nobjectives and future technology aspirations.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- Performance targets and outcomes\nMeasure Target Result\nReturns to $72.5 million $66.2 million\nshareholders1\nRegulated operating $219.6 million $230.7 million\nexpenditure2\nRegulated capital $155.7 million $113.8 million\nexpenditure2\nCapital structure 54.7% net debt to RAB4 50.1% net debt to RAB4\nEBITDA3 $171.1 million $155.2 million\nIncident severity rate Zero class 4 or 5 incidents and no Zero class 4 or 5 incidents\nmore than one class 3 incident and one class 3 incident\nCustomer satisfaction 5% improvement on prior year More than 5% improvement\nWater quality 97.5% of water available for 97.8% of water available for\nsupply meets agreed standards supply met agreed\nstandards\nWater delivery Operational losses are no more Operational losses were\nthan 3% of total sales volumes 1.2% of total sales volumes\nEmployee 5% improvement on prior year 1 point decrease on prior\nengagement year\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- [Page 9]\nOur year at a glance\n3.2% First Nations\nAims and\n613\nemployees\n(an increase of 1.4% on last year)\ngigalitres of water supplied to urban\n90% of employees completed Cultural objectives\ncustomers across Greater Sydney\nHeritage management training\n40%\n5,436\nWaterNSW is a State-Owned\ninternal mobility rate\ngigalitres of water delivered to\n(staff promoted or moved to other Corporation and one of the main\ncustomers in regional and rural NSW\nroles within the business) government agencies tasked\nwith managing water in NSW.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- Zero class 4 or 5, and no more Zero class 3, 4 or 5 and\nTo fulfill the 2035 technology ambition and roadmap, Non-financial Incident severity rate\nthan 1 class 3 incident one class 2 incident\nwe have scoped out key opportunity spaces and\nAggregate performance against\ntechnology initiatives that were co-developed across\nvalue, trust, service delivery and\nthe three organisations, including maintaining the\nCustomer satisfaction ease of doing business KPIs is On Target\nexisting corporate, enterprise and joint-agency within target performance range\n‘ecosystem’ IT systems and networks, as well as from annual VOC survey\nboosting efficiencies to meet customer service levels,\n• Improved responsiveness from customer 97.5% of water available for\nWater quality 99.89%\nto minimise and manage costs for our customers.\ninteractions: simple and seamless service supply meets agreed standards\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n\n### Role and Functions\n\n- The operating licence\nIn Special Areas, (those lands adjacent to water\nby others within the State unless the person or body for WaterNSW also confers on WaterNSW certain\n• management of water sources with other aspects\nstorages in the Greater Sydney drinking water\nis authorised to do so by or under an Act. functions of the Minister administering the Water\nof the environment including native vegetation and\ncatchment) access may be prohibited or certain\n• Construct, maintain and operate water management native fauna Management Act 2000 and the Water Act 1912.\nactivities restricted to protect water quality and\nworks (including providing or constructing systems\necological health. • encourage the sharing of responsibility and efficient\nor services for supplying water).\nuse of water\nCarcoar Dam\n18 Annual Report 2024-2025 | 19\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- [pages 10,11]\nl Areas, (those lands adjacent to water\nby others within the State unless the person or body for WaterNSW also confers on WaterNSW certain\n• management of water sources with other aspects\nstorages in the Greater Sydney drinking water\nis authorised to do so by or under an Act. functions of the Minister administering the Water\nof the environment including native vegetation and\ncatchment) access may be prohibited or certain\n• Construct, maintain and operate water management native fauna Management Act 2000 and the Water Act 1912.\nactivities restricted to protect water quality and\nworks (including providing or constructing systems\necological health. • encourage the sharing of responsibility and efficient\nor services for supplying water).\nuse of water\nCarcoar Dam\n18 Annual Report 2024-2025 | 19\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- The ICOLD global event brought together engineers,\nName Project $’000\nSenior Leadership Communications and Future Focus\npolicy makers and experts from 83 countries to\nwere key uplifts from 2024 with an increase of 9\ndiscuss and share insights on the critical role of GHD Pty Ltd Rural dams portfolio risk assessment 2,050\npercent and 8 percent respectively, and overall People\ndams in sustainable development and environmental\nLeader engagement remained strong with a moderate Colliers International Holdings (Australia) Ltd Commercial advice – office accommodation 80\nprotection.\nrise from 2024.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- The Operating Licence for\nThe objectives of the Water Management\nWaterNSW also confers on WaterNSW\nAct 2000 are to provide for the sustainable\ncertain functions of the Minister\nand integrated management of the water\nadministering the Water Management Act\nsources of the state for the benefit of both\n2000 and the Water Act 1912.\npresent and future generations and, in\nparticular:\n• ecologically sustainable\nRegulation and pricing\ndevelopment\nWaterNSW’s activities are guided and\n• protect, enhance and restore\nregulated by:\nwater recourses\nOperating Licence - WaterNSW operates\n• recognise and foster social and\nunder an Operating Licence granted by\neconomic benefits\nthe Independent Pricing and Regulatory\n• recognise the role of the Tribunal (IPART).\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- Name Project $’000\nDeloitte Touche Tohmatsu Safety people and capability technology strategy 284\nHydrology and Risk WaterNSW dams portfolio risk management strategy 255\nConsulting Pty Ltd\nStantec GHD Joint Venture Warragamba Dam wall raising preliminary options 253\nErnst & Young WAVE Customer Transformation Review 221\nMind the Gap Pty Ltd Capability framework and targeted development 213\nsolutions for system operators\nGartner Australasia Pty Ltd Digital transformation strategy 172\nHydrology and Risk Dam safety and investment framework strategy 118\nConsulting Pty Ltd\nProtecht.ERM Pty Ltd WaterNSW risk framework 97\nTell Advisory Pty Ltd Warragamba Dam wall raising program and 81\nprocurement strategy review\nBig Frontier People strategy 50\nVarious Two engagements 36\nTotal excluding GST 1,780\nLegal change\nChanges in Acts and\nsubordinate legislation Water Management (General)\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- NSW Treasury Corporation Borrowings and finance costs Note 8, Note 20,\nNote 25\nRecognition and measurement NSW Treasury Dividends Note 22\nThe contributed equity represents the net assets balance transferred between agencies as a result of NSW Treasury Government Guarantee Fee Note 8\nadministrative restructures, and transfers of programs / functions and parts thereof between NSW public Revenue NSW Income Tax, Land Tax, Payroll Tax Note 10, Note 21,\nsector agencies that are designated or required by Accounting Standards to be treated as contributions by Note 26\nowners.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n\n### Strategic Priorities\n\n- In March and April 2025, we ran an supported ranged from flood recovery works, weir\nof customer representatives based in ten regions extensive campaign to recruit CAG members for the and regulator upgrades and dam priority works to\nBeing respected by the customers and across the state. upcoming 1 July 2025 to 30 June 2030 term, targeting electrical maintenance, telemetry upgrades, new\ncommunities we serve is one of our water user associations and organisations across 11 pipelines, access roads, bridges and enhancements to\nEach CAG comprises a cross-section of stakeholders\nstrategic priorities.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- Notable works included: delivering on our safety objective\ndrainage systems.\n• Warragamba pipeline valves and controls • Chaffey Dam: From mid-2023, we carried out • 34.2 CO saved per annum – contributing\n2\nupgrades: This ongoing program of work snag installation works along the Peel River to our strategic priority of “Building a\nensures the reliable and efficient operation of between Chaffey Dam and Tamworth as part of sustainable future”\nthe pipelines.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- For financial sustainability.\nmanagement approach to fully incorporate\nOur emissions reduction approach focuses on robust example, Greater Sydney contributed 59% of revenue\nemerging and priority climate risks.\nreporting development of emissions reduction from water supply and delivery in FY25 with regulated\nTable 7a: Current year financial impacts of insured\npathways, and delivery of staged cost-efficient revenue allowances 80% fixed and 20% variable (based climate-related events since late 2019\ninterventions. on water volumes), whereas Rural Valleys / WAMC\nCritical dependencies contributed 32% of revenue with variable regulated\nFY25\nKey Assumptions\n• Sufficient revenue allowance: Our Regulatory revenue allowances based on water volumes ranging\n• Risk assessment foundation: Current risk Pricing Proposal provides for the minimum from 0% to 60% depending on the valley.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- [Page 44]\nFirst and second preferences compared - Meeting 2 WAMC\nservice investment proposals\nFinal Choice Nothing Final Choice Something Final Choice A Lot\nWAMC Service Second Choice Nothing Second Choice Something Second Choice A Lot\nInvestment proposals\nFirst Choice Nothing First Choice Something First Choice a Lot\nContinued investment in\nspecialised equipment 11% 46% 43%\nand remote sensing\n16% 63% 21%\ndevices to improve\nworkforce safety and\n17% 48% 35%\ndeliver operational\nefficiency\nImprovements to high 17% 64% 19%\npriority water monitoring\ninfrastructure to better 22% 47% 31%\nprotect equipment\n21% 48% 31%\nduring flood or fire and\nenhance equipment to\nrespond to floods\n20% 41% 39%\nNew water storage\ninformation – works to 24% 51% 25%\nundertake surveys on\npriority unregulated weirs 17% 48% 35%\nManaging groundwater 9% 61% 30%\nboreholes\n14% 43% 43%\n15% 46% 40%\nOngoing operational\n  Source: `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)`\n- We note:\n• Some participants didn’t cast a vote initially, but did so on the final round\n• Some participants wanted us to accept their first vote as their final\nYour final thoughts, having seen all of the proposals together, my final choice\nWe don’t do this, or we do for ... is to\nWa em dinoimn’at l daom tohuisnt We do something We make all improvements\nCustomer engagement on water management and\n19% 60% 21%\nplanning\nManaging groundwater boreholes 15% 46% 40%\nSpecialised equipment to improve safety 17% 48% 35%\nNew water storage information 17% 48% 35%\nProtection of our equipment during flood or fire 21% 48% 31%\nIncreasing the extent of water monitoring 4% 60% 35%\nImproving water meter data management 10% 48% 42%\nImproving our online customer services 17% 50% 33%\nImproving the way we store and manage data 10% 50% 40%\nPositive change on Negative change on\n  Source: `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)`\n- [pages 45,46,47]\noperational efficiency\nNew water storage information – works to\n-3% +7% -4%\nundertake surveys on priority unregulated weirs\nImprovements to high priority water monitoring\ninfrastructure to better protect equipment during\n+4% -16% +12%\nflood or fire and enhance equipment to respond to\nfloods\nIncreasing the extent of water quality monitoring -17% +21% -4%\nOngoing operational funding to ensure\nmaintenance of additional monitoring sites funded\n+4% +1% -5%\nby Water Group, and to increase the capability of\nexisting monitoring sites.\n  Source: `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)`\n- Number of\nNRAR Compliance tools – Combined\nresponses\n70\nCompliance monitoring using satellites, drones and other\n19 14 37\ntechnologies\n70\nEducation focused property visits and services 13 21 36\n69\nInvestigating offences, gathering evidence, conducting\ninterviews and enforcing the rules – fines, penalties, 19 19 31\nprosecutions\n62\nCompliance monitoring using field officers 16 17 29\n63\nPublic reporting to promote the consequences of\n20 19 24\nbreaking the rules\n0 10 20 30 40 50 60 70 80\nLow Priority Medium Priority High Priority\nCustomer and Community Engagement Report - Phase 2 Outcomes 77\n  Source: `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)`\n- Compliance monitoring using satellites, drones and other technologies\nCoastal n=21 South West n=16 Central n=11 North West n=22\n19%\n69%\nHigh Priority\n73%\n64%\n5%\n25%\nMedium Priority\n27%\n27%\n76%\n6%\nLow Priority\n0%\n9%\nCompliance monitoring using field officers\nCoastal n=21 South West n=16 Central n=11 North West n=22\n10%\n50%\nHigh Priority\n55%\n59%\n29%\n44%\nMedium Priority\n36%\n36%\n62%\n6%\nLow Priority\n9%\n5%\n116\nWater Working Groups 2025-2030 - Summary Report of the Process\n  Source: `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)`\n- NRAR – Confidence in the range of NRAR compliance approaches\nCoastal n=21 South West n=16 Central n=11 North West n=22\n38%\n44%\nHigh Priority\n73%\n59%\n14%\n38%\nMedium Priority\n27%\n41%\n48%\n19%\nLow Priority\n0%\n0%\nInvestigating offences, gathering evidence, conducting interviews and enforcing the rules - fines,\npenalties, prosecutions\nCoastal n=20 South West n=16 Central n=11 North West n=22\n5%\n75%\nHigh Priority\n55%\n55%\n20%\n13%\nMedium Priority\n45%\n36%\n75%\n13%\nLow Priority\n0%\n9%\n117\nWater Working Groups 2025-2030 - Summary Report of the Process\n  Source: `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)`\n- [pages 117,118,119,120,121,122,123]\ns\nCoastal n=21 South West n=16 Central n=11 North West n=22\n10%\n50%\nHigh Priority\n55%\n59%\n29%\n44%\nMedium Priority\n36%\n36%\n62%\n6%\nLow Priority\n9%\n5%\n116\nWater Working Groups 2025-2030 - Summary Report of the Process\n  Source: `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Performance targets and outcomes\nMeasure Target Result\nReturns to $72.5 million $66.2 million\nshareholders1\nRegulated operating $219.6 million $230.7 million\nexpenditure2\nRegulated capital $155.7 million $113.8 million\nexpenditure2\nCapital structure 54.7% net debt to RAB4 50.1% net debt to RAB4\nEBITDA3 $171.1 million $155.2 million\nIncident severity rate Zero class 4 or 5 incidents and no Zero class 4 or 5 incidents\nmore than one class 3 incident and one class 3 incident\nCustomer satisfaction 5% improvement on prior year More than 5% improvement\nWater quality 97.5% of water available for 97.8% of water available for\nsupply meets agreed standards supply met agreed\nstandards\nWater delivery Operational losses are no more Operational losses were\nthan 3% of total sales volumes 1.2% of total sales volumes\nEmployee 5% improvement on prior year 1 point decrease on prior\nengagement year\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- At the start of the financial year,\nMeasure Target Result\nthe 2035 Joint Technology Roadmap was developed\nbetween WaterNSW, NSW DCCEEW and NRAR, which\nFinancial Returns to shareholders1 $88.5m $82.8m\naims to facilitate a unified approach across the key\nRegulated opex2 $223.3m $219.9m\nagencies to prioritise future technology investments\nin the water sector.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- Regulated capex2 $215.5m $134.4m\noutcomes of the pricing determinations for Greater\nWater delivery - Performance was impacted by several\nCapital structure 53.9% 51.0% Sydney, Rural Valleys and WAMC.\nhigh-loss months during the 2023-24 irrigation season,\nEBITDA3 $158.5m $219.0m\nNet debt to regulated asset base was lower than mainly due to external factors in the Southern region as\ntarget, as lower capital expenditure reduced the level of a result of water orders being rejected after their release\nIncident severity rate - Zero class 4 or 5, and no more 3 class 3 incidents\nNon-financial borrowings required. due to rainfall in the region.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- [Page 58]\n100%\n80%\n60%\n40%\n20%\nJUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN\nGreater Sydney Rural Valleys\n6000 700\n5000 600\n500\n4000\n400\n3000\n300\n2000\n200\n1000 100\n0 0\nFY19 FY20 FY21 FY22 FY23 FY24 FY19 FY20 FY21 FY22 FY23 FY24\nRural Valleys Greater Sydney\nQuality of water\n99.89%\navailable for supply\n97.5%\nResult\nTarget\n0\nClass 3-5\ninjuries\nin FY24\n11\nprojects\nin FY24\n27\nprojects\nin FY25\n800\n600\n400\n200\n0\n2025 2026 2027 2028 2029 2030 2031 2032 2033 2034+\nCurrent Benchmark\nWater NSW\n60\nDebt maturity\n50\nprofile against\n2024-25 40 ABN 21 147 934 787\nbenchmark 30\n– WaterNSW 20\nInfrastructure\n10\nPty Ltd\n0 Financial Statements - 30 June 2025\n2025 2026 2027 2028 2029 2030 2031 2032 2033 2034+\nCurrent Benchmark\nGeneral information\nEvents arising after the end of the annual reporting period\nInformation on after balance date events is included in the audited financial statements.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- Increase in number of downloads\n• Baseline 2024 numbers\n• Target: Year 1 - Target no decrease\nYear 2 – 3% Increase on baseline\nYear 3 – 5% Increase on baseline\nYear 4 – 8% Increase on baseline\nYear 5 – 10% Increase on baseline\nOutcome 6 - WaterNSW will provide good customer experiences (enabling our customers to run\ntheir businesses)\nPublic metrics to measure progress for this outcome\n• Demonstrate how feedback has informed the establishment of the customer and\ncommunity engagement policy (OL).\n• Identify and publish the proportion of problems are solved by call centre on first call (first\ncontact resolution) with a target metric of 80%\n• Report on data trends by topic through the complaints and compliments register for\ncustomer services\nEarly warning system\n• 100% of persons registered for advance notifications are notified in accordance with the\nearly warning system (OL).\n  Source: `other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)`\n- 0 Quality of water\nClass 3-5\n99.89%\navailable for supply\ninjuries\nThere were no injuries classified as 97.5%\nin FY24 Result\nTarget\nclass three (moderate hurt) during the\nfinancial year.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- This included deferring Customer satisfaction - WaterNSW’s performance\nunfunded conditions under our 2024-2028 Operating against all four customer KPIs — ease of doing business,\nPerformance targets and outcomes\nLicence that have a significant additional cost and trust, value, and service delivery — not only met\ncannot currently be absorbed. expectations but surpassed last year’s results, reflecting\nMeasure Target Result\nmeaningful progress in every dimension.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- The more pronounced this tendency\nEmployee Assistance Program, including the\nand wellbeing and we have a continued focus on\ndistribution of members of the workforce diversity is, the lower the score will be.\nformalisation of internal ambassadors in FY25.\npreventative initiatives including occupational hygiene,\ngroup across salary bans is equivalent to that of the\nIn some cases, the increase may be more than 100,\nrest of the workforce.\nindicating that members of the workforce diversity\nWorkforce diversity\nA score of less than 100 means that members of group tend to be more concentrated at high salary\nthe workforce diversity group tend to be more bands than is the case for other employees.\nconcentrated at lower salary bands than is the case for\nInclusion and Diversity Program In FY25:\n• WaterNSW achieved its target of 3.3% Aboriginal\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- Outcome 4 – Sustainable water and land management\nPublic metrics to measure progress for this outcome\n• Publish, and report on implementation progress of the 2025-2030 WaterNSW land\nmanagement plan, once metrics defined.\no Provide metrics against targets (to be set) on the hectares of land treated for pests/weeds\nannually, and for what issue, by valley\n• Report on targets set in our climate adaptation plan, including land secured for biodiversity and\ncarbon sequestration.\n• In partnership with the Environmental Water Holder, provide transparency of environmental\nwater utilisation by valley\nNOTE: Once targets have been set, following the development of the WaterNSW land management\nplan, reporting will be provided by valley where possible\nOutcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome\n  Source: `other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)`\n- The NSW Public Sector AES 2019–25 aims to build on the success of the AES 2014-17 under which the\nproportion of the workforce identified as aboriginal increased from 2.6 to 3.3 percent overall by 2018 and\nset an aspirational target of 3 percent (from 1.8 percent) aboriginal employment at each grade of the\npublic sector by 2025.\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- [Page 132]\nWater NSW\nNotes to the financial statements\n30 June 2023\nYear 1 Year 2 Year 3 Year 4 Year 5\nConsolidated $'000 $'000 $'000 $'000 $'000\nUndiscounted cash flows - 2022\nGreater Sydney CGU 11,600 12,300 17,500 45,000 55,900\nRural CGU (48,200) 13,600 30,000 30,500 32,700\nBroken Hill CGU 16,600 17,900 18,500 19,200 20,700\n(20,000) 43,800 66,000 94,700 109,300\nYear 1 Year 2 Year 3 Year 4 Year 5\nParent $'000 $'000 $'000 $'000 $'000\nUndiscounted cash flows - 2023\nGreater Sydney CGU (54,700) 7,700 (6,400) 50,900 70,900\nRural CGU (16,000) 12,500 1,500 2,300 15,500\n(70,700) 20,200 (4,900) 53,200 86,400\nYear 1 Year 2 Year 3 Year 4 Year 5\nParent $'000 $'000 $'000 $'000 $'000\nUndiscounted cash flows - 2022\nGreater Sydney CGU 11,600 12,300 17,500 45,000 55,900\nRural CGU (48,200) 13,600 30,000 30,500 32,700\n(36,600) 25,900 47,500 75,500 88,600\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- WaterNSW recognised non-regulated revenue in FY24 of $60.7m (12 percent of total WaterNSW revenue) WaterNSW awarded the first development agreement under the program to ACEN Australia in December\nand is looking to increase this result by implementing a recently endorsed business development 2022 for a proposed 800 MW, 12-hour duration pumped hydro energy storage project located at Lake\nplan which outlines a proposed approach to grow new revenue opportunities over the next five years.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- [Page 24]\nCase study: WaterNSW Over the past 18 months our Pricing\nProposal 2025-2030 engagement and\nIPART Pricing Proposal\nconsultation achieved:\n2025-2030\n41,000 customers received our\nemail and newsletter outlining our\nThe Independent Pricing and Regulatory Tribunal\npricing proposal plans\n(IPART) is the independent pricing regulator for water,\npublic transport and local government.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- Zero class 4 or 5, and no more Zero class 3, 4 or 5 and\nTo fulfill the 2035 technology ambition and roadmap, Non-financial Incident severity rate\nthan 1 class 3 incident one class 2 incident\nwe have scoped out key opportunity spaces and\nAggregate performance against\ntechnology initiatives that were co-developed across\nvalue, trust, service delivery and\nthe three organisations, including maintaining the\nCustomer satisfaction ease of doing business KPIs is On Target\nexisting corporate, enterprise and joint-agency within target performance range\n‘ecosystem’ IT systems and networks, as well as from annual VOC survey\nboosting efficiencies to meet customer service levels,\n• Improved responsiveness from customer 97.5% of water available for\nWater quality 99.89%\nto minimise and manage costs for our customers.\ninteractions: simple and seamless service supply meets agreed standards\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $5.6 million, 5.6 million | In line with\nIncome tax 0.1 (19.2) (15.3) (3.9) 11.4 Board, and regular reporting of performance against\nNSW Treasury guidance on accounting for insurance\nthe plan is provided to the WaterNSW Board Audit and\nrecoveries from icare, WaterNSW has recognised\nNPAT3 excluding asset revaluation (0.4) 44.8 33.5 11.3 (29.2)\nRisk Committee.\n$5.6 million revenue in 2023-24 as this is when the\nAsset revaluation and other gains (losses) 3.4 0.2 0.0 0.2 0.0 in | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n| $17.9 , $141.1 million, 141.1 million | Net profit after tax 2.0 44.9 33.5 11.4 (29.2)\nCapital expenditure 122.2 217.5 269.9 52.4 221.9\n1 Earnings before interest, taxation, depreciation and amortisation\n2 Net profit before tax\n3 Net profit after tax\n800\nDebt maturity profile\nRevenue was favourable to budget, mainly due to high Capital expenditure saw another strong performance\nagainst 2023-24\nstorage levels in regional NSW supporting high water from the operations renewal program, whi | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n| $436.0 million, $441.1 million, 436.0 million, 441.1 million | In addition, several projects were Debt maturity profile\nRegulated revenue ($436.0 million) was slightly delayed, deferred or reprioritised enable efficient against 2024-25\nbelow budget ($441.1 million), primarily due to lower delivery of essential services to our customers. | `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)` |\n| $4.5 million, $16.7 million, $12.8 million, $12.9 million | To introduce a proactive pest\nWe do something ~$4.5 million\nand weed land management 13% 63% 24%\n~$4.5 million OPEX\nprogram\nTo introduce a pro-active\nWe do something ~$16.7 million\nbushfire management 17% 50% 33%\n~$16.7 million OPEX\nprogram on WaterNSW lands\nTo continue to invest in We do\nWe do something\ntechnology to optimize asset 17% 77% 7% something\n~$12.8 million\nmanagement activities ~$12.9 million\nTo continue to maintain and\nupdate the CAR | `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)` |\n| $65.2 million, $0.5\nmillion, 65.2 million, 0.5\nmillion | Capital expenditure - despite flood access issues early in the year the asset renewal and\nreplacement program finished the year strongly, exceeding the $65.2 million budget by $0.5\nmillion. | `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)` |\n| $125 million, $40 million, $45\n, 125 million, 40 million | [Page 43]\nUnder a valley-based approach to pricing rating consequences\n(Scenarios 1 and 2), the revenue gap • more investment on the Government\nbetween WaterNSW’s Cost Reflective Base regulatory asset base (funding a\nCase and the revenue customers would be greater share of capital as a customer)\nfunded with a 15% price cap p.a. (plus • a reduced dividend payment from\ninflation), approximately $125 million over WaterNSW (currently $40 million to $ | `other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)` |\n| $1.4 million, $141.1 million, 1.4 million, 2,550 staff, 141.1 million | To ensure the reliability and resilience of this • $1.4 million savings over five years\nvital infrastructure, works were undertaken to\n• 2,550 staff hours saved per annum\nupgrade the 2.5 kilometre above-ground pipeline\nIn FY24, we invested a record $141.1 million into the • 2,550 hours of driving saved per annum –\nand replace structural bearings to improve\nprogram. | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n| $57.5 million, 57.5 million | The interest rate received\nrainfall/flooding events since 2019 which have on at call deposits vary in line with movements in\nFY23 FY24 FY24 FY24 FY25\nActual Actual Budget Variance Budget unfavourable impacted in assets and operations. financial markets.\n$million $million $million $million $million The estimated cost of these events incurred and/or\nFurther information is included in the audited\nprovided, totals $57.5 million. | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n| $3.0 million, $7.1 million, $36.6 million, 3.0 million, 7.1 million, 36.6 million | However, the\n200\nFY22, rural valley water sales were unfavourable to capital expenditure program was impacted by delays\nbudget by $3.0 million and $7.1 million respectively. in the delivery of major projects, with expenditure 0\n$36.6 million lower than budget. | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n| $36.6 million, 36.6 million | [pages 45,46,47]\nllion respectively. in the delivery of major projects, with expenditure 0\n$36.6 million lower than budget. | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n| $7.2 million, 7.2 million | [Page 54]\nIn the prior year, total other operating expenses (predominantly contractors) included $7.2 million of costs Physical, economic and environmental factors are taken into consideration in assessing the useful lives of\nincurred or provided for pursuant to extreme weather events in recent years (2020 bushfires, 2020 floods the assets, including but not limited to asset condition and obsolescence, technology changes,\ncommercial contract live | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n| $1.74 million, 1.74 million | The program National Reconciliation Week, NAIDOC week and\nand low emission energy market.\nhas an aspirational target of delivering 2 gigawatts of support for the annual memorial of the Appin Massacre.\nenergy with at least eight hours duration, or enough to Key engagement outcomes from FY25:\nWe continue to streamline our approaches to progress\npower around one million homes. • Increased First Nations representation in our\ntimely and coordinated as | `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)` |\n| $74.8 million, 74.8 million | Summary financial performance\nweather events\nLiability management performance\nWaterNSW has experienced bushfire and multiple\nrainfall/flooding events since 2019 which have WaterNSW has a financial capital and risk management\nFY24 FY25 FY25 FY25 FY26\nActual Actual Budget Variance Budget unfavourable impacted our assets and operations. policy in place which establishes a debt management\n$million $million $million $million $million The estimated inc | `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)` |\n| $10.9 million, 10.9 million | The Plan is approved by the WaterNSW\nhas been recovered from icare, of which $10.9 million\nDepreciation and amortisation (105.4) (107.5) (108.2) (0.7) (115.4)\nBoard and regular reporting of performance against the\nwas recovered in FY25.\nplan is provided to the WaterNSW Board Audit and Risk\nInterest revenue 0.9 0.6 0.2 0.4 0.2\nCommittee. | `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)` |\n| $10 million, $4 million, $5 million, $12.5 million, $16 million, $300,000 | Working Groups preferred investment levels for some WAMC services in 2025-2030\nWhere\nWe don't do\nWe do We make all participants\nMeeting 2 this/minimal\nsomething improvements landed (median\nrequirement\nposition)\nWe do something\nTo increase the extent of our\n4% 60% 35% Less than\nwater monitoring\n~$10 million\nTo improve the way, we store\nWe do something\nand manage data (one 10% 50% 40%\n~$4 million\nplatform instead of three)\nTo improve how we manage | `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf)` |\n| $111.8 million, 111.8 million | For WaterNSW, this scenario would result\nThree alternatives to reduce the revenue\nin a revenue gap across all rural valleys of\nrequired for this period 2025-2030 were\napproximately $111.8 million over 2025-2030.\ndiscussed, noting that they would be\nsubmitted to IPART for their consideration. | `other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)` |\n| $72.5 million, $66.2 million, $219.6 million, $230.7 million, $155.7 million, $113.8 million | Performance targets and outcomes\nMeasure Target Result\nReturns to $72.5 million $66.2 million\nshareholders1\nRegulated operating $219.6 million $230.7 million\nexpenditure2\nRegulated capital $155.7 million $113.8 million\nexpenditure2\nCapital structure 54.7% net debt to RAB4 50.1% net debt to RAB4\nEBITDA3 $171.1 million $155.2 million\nIncident severity rate Zero class 4 or 5 incidents and no Zero class 4 or 5 incidents\nmore than one class 3 incident | `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)` |\n| $88.5m, $82.8m, $223.3m, $219.9m | At the start of the financial year,\nMeasure Target Result\nthe 2035 Joint Technology Roadmap was developed\nbetween WaterNSW, NSW DCCEEW and NRAR, which\nFinancial Returns to shareholders1 $88.5m $82.8m\naims to facilitate a unified approach across the key\nRegulated opex2 $223.3m $219.9m\nagencies to prioritise future technology investments\nin the water sector. | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n| $215.5m, $134.4m, $158.5m, $219.0m | Regulated capex2 $215.5m $134.4m\noutcomes of the pricing determinations for Greater\nWater delivery - Performance was impacted by several\nCapital structure 53.9% 51.0% Sydney, Rural Valleys and WAMC.\nhigh-loss months during the 2023-24 irrigation season,\nEBITDA3 $158.5m $219.0m\nNet debt to regulated asset base was lower than mainly due to external factors in the Southern region as\ntarget, as lower capital expenditure reduced the level of a result | `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)` |\n| $60.7m | WaterNSW recognised non-regulated revenue in FY24 of $60.7m (12 percent of total WaterNSW revenue) WaterNSW awarded the first development agreement under the program to ACEN Australia in December\nand is looking to increase this result by implementing a recently endorsed business development 2022 for a proposed 800 MW, 12-hour duration pumped hydro energy storage project located at Lake\nplan which outlines a proposed approach to grow new revenue o | `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)` |\n\n## Key Achievements\n\n- [Page 9]\nOur year at a glance\n3.2% First Nations\nAims and\n613\nemployees\n(an increase of 1.4% on last year)\ngigalitres of water supplied to urban\n90% of employees completed Cultural objectives\ncustomers across Greater Sydney\nHeritage management training\n40%\n5,436\nWaterNSW is a State-Owned\ninternal mobility rate\ngigalitres of water delivered to\n(staff promoted or moved to other Corporation and one of the main\ncustomers in regional and rural NSW\nroles within the business) government agencies tasked\nwith managing water in NSW.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- [Page 10]\nOur year at a glance\n465 gigalitres 4,032 gigalitres\nof water delivered to of rural water delivered to\nGreater Sydney customers\n97.8%\nMore than 5%\nof water available for\nimprovement in customer\nSydney supply met agreed\nstandards\nsatisfaction\n95% recovery\n72,000 visitors\nthrough insurance of costs\nto Warragamba Dam\nincurred to repair flood\nVisitor Centre\ndamaged assets\n3,500 students 220 employees\neducated on curriculum- completed 2-day First\nlinked excursions Nations cultural training\nFirst MoU\nNew website\nproviding traditional\nwith improved user\ncustodians access to land\nexperience\nfor cultural practice\nOur business at a glance\nTwo-thirds 900+ 41,000\nof all water river monitoring licensed\nsupplied in NSW gauges water users\n41 16,000 km2\ndams, of Greater\nincluding Sydney’s drinking\nWarragamba Dam water catchment\n< BACK TO CONTENTS 10\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- Outcome 4 – Sustainable water and land management\nPublic metrics to measure progress for this outcome\n• Publish, and report on implementation progress of the 2025-2030 WaterNSW land\nmanagement plan, once metrics defined.\no Provide metrics against targets (to be set) on the hectares of land treated for pests/weeds\nannually, and for what issue, by valley\n• Report on targets set in our climate adaptation plan, including land secured for biodiversity and\ncarbon sequestration.\n• In partnership with the Environmental Water Holder, provide transparency of environmental\nwater utilisation by valley\nNOTE: Once targets have been set, following the development of the WaterNSW land management\nplan, reporting will be provided by valley where possible\nOutcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome\n  Source: `other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)`\n- A paper that summarised the Demonstrating their comprehension of the\nproposal for 2025-2030, including data on last information pack provided prior to the CAGs,\n10 years with a revenue cap in place was a majority (66%) agreed that they could see\ncirculated, and some customers completed a that there is a problem with how WaterNSW\nsurvey to capture their responses. prices are currently set as a basis for the next 5\nyears, with 24% unsure and 10% could not see\nDrawing on customer feedback, WaterNSW is that there was a problem with how prices are\nintending to propose implementing a revenue currently set.\ncap\n• to be implemented across most valleys Customers were asked their thoughts on a 5%\ntaking on board their unique side constraint on the return of over-recovery\ncircumstances and where the benefits or recovery of under-recovery that would be\nwould outweigh the costs (e.g.\n  Source: `other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)`\n- [Page 89]\nSummary financial performance\nFinancial performance\n2021-22 2022-23 2022-23 2022-23 2023-24\nActual Actual Budget Variance Budget\n$million $million $million $million $million\nRevenue 411.8 435.4 434.3 1.1 477.6\nOperating expenditure (259.5) (280.2) (263.2) (17.0) (254.6)\nEBITDA1 152.3 155.2 171.1 (15.9) 222.9\nDepreciation and (89.3) (95.4) (91.3) (4.1) (103.9)\namortisation\nInterest revenue 0.2 1.2 0.2 1.0 0.4\nInterest expense (57.1) (61.5) (64.8) 3.3 (70.6)\nCapital work in progress (27.8) 0.0 0.0 0.0 0.0\nwrite off\nNPBT2 excluding asset (21.8) (0.5) 15.2 (15.7) 48.8\nrevaluation\nIncome 6.6 0.1 (5.5) 5.6 (15.3)\nNPAT3 excluding asset (15.2) (0.4) 9.7 (10.1) 33.5\nrevaluation\nAsset revaluation and other 21.1 3.4 0.0 3.4 0.0\ngains/(losses)\nTax effect of asset (6.3) (1.0) 0.0 (1.0) 0.0\nrevaluation\nNet profit after tax (0.5) 2.0 9.7 (7.7) 33.5\nCapital expenditure (83.1) (122.2) (164.\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- These changes persisted for the duration\nintegrated water management, alongside an ongoing\nof monitoring.\nfocus on research communication, emerging risks,\n• A custom tool has been developed for estimating\nand business improvement opportunities from new\ndaily swamp water balances that can quantify As a result of this research, a robust modelling\nresearch and technology.\nhydrological impacts by comparing scenarios with methodology is now available that can be deployed\nWe completed 11 Science Program projects in FY24, and without mining. to monitor impacts from other mining developments,\nwith a further 27 active projects continuing into FY25. with findings contributing to evidence that can be\n• The modelling results demonstrated that\nused to advocate for stronger protections.\nundermining rapidly alters a swamp’s hydrology,\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- WaterNSW is required to:\nenforces the rules:\nof WaterNSW’s operating licence in early FY 2023-\n• evaluate the findings of the catchment audit to • Compliance and enforcement of\n24, which established our new operating licence regulatory framework for water\nthe extent to which they relate to its activities and\nwhich commenced on 1 July 2024 and goes until 30 • Management rules\nrisks to water quality\nJune 2028.\n• incorporate the findings of the audit into its\nWater sharing plans and licensing – WaterNSW risk framework, and its programs and activities\noperates in accordance with water sharing plans and relating to catchment management\ndelivers water to customers and the environment.\n• report to the Minister on its progress to achieve\nKey government relationships\nBased on the water sharing plan rules, the available\nimprovements in catchment health, to prevent\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- [pages 16,17,18]\na national level, we made significant progress in meeting our obligations under the Security of Critical\nWe also maintained accreditation with the ISO 45001:2018, strengthened our Work Health and Safety (WHS)\nInfrastructure Act, with 2024 being the first year the Board was required to make the relevant attestation\nrisk management approach and enhanced our competency management framework.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- The program National Reconciliation Week, NAIDOC week and\nand low emission energy market.\nhas an aspirational target of delivering 2 gigawatts of support for the annual memorial of the Appin Massacre.\nenergy with at least eight hours duration, or enough to Key engagement outcomes from FY25:\nWe continue to streamline our approaches to progress\npower around one million homes. • Increased First Nations representation in our\ntimely and coordinated assessments that unlock the • Co-designed better outcomes on projects\nemployment to 3.7% in FY25 (from 3.2% in FY24).\nfull potential of our land and assets. with Traditional Owners, First Nations groups,\n• Increased procurement of Aboriginal owned\norganisations and business across the state\nIncome received from the projects will help to offset\nbusinesses – increasing spend to $1.74 million\nincluding in Tamworth, Warragamba and Pindari\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- All customer advisory groups respondents, a ranking of\ntheir Tier 2 priorities (n=91) part 1\nTransparency of costs and pricing\nWater security and assurance of allocations being\ndelivered\nBetter drought planning, priorities for water restrictions\nand water conservation\nWater infrastructure and other delivery costs\nWater delivery rules and services: allocations and water\nprovided, when customers are charged, accuracy of…\nOngoing information flow\nThe cost of water and the ability for small farms to\noperate\nEnvironmental water – flow, timing, allocation, rule\nflexibility\nEarly warning systems\nRequirement for valley specific water rules\nEase of doing business water ordering\nAsset maintenance management and communication\nwith licence holders\nCustomer confusion regarding regulatory roles of WNSW\nand DPE, NRAR\nEnvironmental accountability and responsibility\n  Source: `other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)`\n- Outcome How these CAG member priorities\nwere captured in the Outcomes\nTransparency of costs and pricing Outcome 3\nWater security and assurance of allocations being delivered Outcome 2\nBetter drought planning, priorities for water restrictions and water conservation Outcome 2\nare clear\nWater infrastructure and other delivery costs to be as efficient as possible Outcome 1\nWater delivery rules and services: allocations and water provided, when Outcome 6\ncustomers are charged, accuracy of meters and flexibility with administration –\nappreciating an imperfect operating environment\nOngoing information flow to support improved customer and community Outcome 5\nengagement and relationships\nThe cost of water and the ability for small farms to operate Outcome 1 and affordability themes in\nthis submission\n  Source: `other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)`\n- 3.6 Preliminary consideration of the revenue required to deliver bulk water in\n2025-2030\n3.7 The development of participants understanding of price proposals and\nimpacts\n3.8 Considering the impact of the final price proposal\n3.9 Considering regional administration rather than valley -based\nadministration\nChapter 4 – Priority outcomes and developing a performance scorecard for 50\n2025-2030\n4.1 The priority outcomes for 2025-2030\n4.2 How the outcomes will be measured to reassure stakeholders of progress\n4.3 Developing a scorecard for measuring the progress of delivering on the\noutcomes\nChapter 5 – Engagement process evaluation and feedback 66\n5.1 How did the CAGs view our engagement on this price proposal survey\nAppendices 70\nAppendix A - information the CAGs received for the revenue cap/price cap\ndiscussion\nAppendix B – Media mentions\n  Source: `other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- WaterNSW is required to:\nenforces the rules:\nof WaterNSW’s operating licence in early FY 2023-\n• evaluate the findings of the catchment audit to • Compliance and enforcement of\n24, which established our new operating licence regulatory framework for water\nthe extent to which they relate to its activities and\nwhich commenced on 1 July 2024 and goes until 30 • Management rules\nrisks to water quality\nJune 2028.\n• incorporate the findings of the audit into its\nWater sharing plans and licensing – WaterNSW risk framework, and its programs and activities\noperates in accordance with water sharing plans and relating to catchment management\ndelivers water to customers and the environment.\n• report to the Minister on its progress to achieve\nKey government relationships\nBased on the water sharing plan rules, the available\nimprovements in catchment health, to prevent\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- In line with\nIncome tax 0.1 (19.2) (15.3) (3.9) 11.4 Board, and regular reporting of performance against\nNSW Treasury guidance on accounting for insurance\nthe plan is provided to the WaterNSW Board Audit and\nrecoveries from icare, WaterNSW has recognised\nNPAT3 excluding asset revaluation (0.4) 44.8 33.5 11.3 (29.2)\nRisk Committee.\n$5.6 million revenue in 2023-24 as this is when the\nAsset revaluation and other gains (losses) 3.4 0.2 0.0 0.2 0.0 insurance proceeds were received.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- The more significant risks Reconciliation of the fair value of fund assets SASS SANCS SSS Total\nrelating to the defined benefits are: As at 30 June 2024 $’000 $’000 $’000 $’000\n• Investment risk - The risk that investment returns will be lower than assumed and the employer will\nneed to increase contributions to offset this shortfall.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- The Plan is approved by the WaterNSW\nhas been recovered from icare, of which $10.9 million\nDepreciation and amortisation (105.4) (107.5) (108.2) (0.7) (115.4)\nBoard and regular reporting of performance against the\nwas recovered in FY25.\nplan is provided to the WaterNSW Board Audit and Risk\nInterest revenue 0.9 0.6 0.2 0.4 0.2\nCommittee.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- [Page 18]\nExecutive Managers (continued)\nCustomer Services Finance, Legal and Risk\nDavid Stockler Cert Bus, Fin & Marketing, Joe Pizzinga FCPA, BCom (Acc/LLB),\nGAICD AMP Harvard\n• Ensure excellence in customer • Manage financial planning,\nservices, communications, and budgeting reporting and\ndigital capabilities. governance.\n• Manage customer requests, • Manage the procurement\nissues and complaints. functions.\n• Manage billing and revenue • Manage WaterNSW’s\ncollection. commercial properties and\nfacilities.\n• Assess and approve customer\nlicensing applications and water • Provide legal advice, including\ntrading in compliance with company secretary\nregulations. responsibilities.\n• Provide the internal audit and\ncorporate risk management and\ncompliance functions.\n< BACK TO CONTENTS 18\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- The framework aligns to ISO\n31000:2018, the International Risk Management Standard and NSW Treasury Policy TPP20-08\nInternal Audit and Risk Management Policy for the NSW Public Sector.\n< BACK TO CONTENTS 72\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- The Water NSW Act 2014 states that we are responsible\nThe most recent audit 2019-2022 was published\nfor ensuring that declared catchment areas and\nin August 2023 and found ongoing reduction in\nwater management works in such areas are managed\nrisk associated with water quality and availability,\nand protected so as to promote water quality, the\nbiodiversity and habitat and land use and urban\nprotection of public health and public safety, and the\ndevelopment.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- [pages 36,37]\nvested in or under The audit includes 24 recommendations to the\nthe control of WaterNSW that are used within or for NSW Government, aimed at further reducing the\nthe purposes of such areas. risks to catchment health.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- The Water NSW Act 2014 states that we are responsible\noutlining catchment management and Restoration Centre to establish the Water\nfor ensuring that declared catchment areas and water The most recent audit 2019-2022 was published\nprotection activities, relevant to the Stewardship Program and continue the Rivers\nmanagement works in such areas are managed and in August 2023 and found ongoing reduction in\nof Carbon – Source Water Linkages (ROCSWL)\ndeclared Catchment Areas, including\nprotected to promote water quality, the protection of risk associated with water quality and availability,\nprogram.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- [Page 36]\nScience Program In FY25, we had 24 active projects addressing a wide\nCase study: Scenario\nrange of topics, including:\nWe conduct a wide range of scientific research and\nplanning for long term\ntargeted investigations to support risk assessments, • Developing tools to model post-fire erosion\nincrease understanding of anthropogenic and climate contaminant transport into lakes water security\nimpacts, pollutant behaviour, improve monitoring and\n• Reviewing autosampler performance of wet\nanalysis, and prioritise actions to promote catchment We are proactively planning for the long-term\nweather water quality sampling\nhealth and water quality. protection of Greater Sydney’s drinking water\n• Trialling passive samplers as alternatives\nthrough our Catchment Futures project, developed\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- We anticipate refining this analysis in\ntime horizons, WaterNSW’s Operational challenges and reduced water security future disclosures, subject to the availability of\nexposure to longer dry spells, • Extended period of low inflows accelerating storage depletion and increasing funding and resources, or the establishment of\nrainfall decline, and water\nlikelihood of cease-to-flow conditions in regional dams. partnerships with other agencies.\nstress is projected to increase,\n• More intense drought conditions could make delivery of supply for critical human\nas measured by:\nneeds, the environment, and key industries even more challenging in regional NSW.\n• Future change in rainfall • Hydraulic constraints and water quality risks at low dam levels resulting in supply\n• Future change in the shortfalls in Greater Sydney.\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- [pages 40,41,42,43]\nremediation of Delay of this project will prolong the period of\nRegulator structure and installation of new exposure to this high risk, thereby increasing the\nRenewals sheet piles to mitigate uplift likelihood of further damage to the structure or\npressures. failure.\n  Source: `other-pdfs/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0009/266094/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf)`\n- However, the audit found The audit includes 24 recommendations to\nthat climate-driven events, including the NSW Government aimed at further\nsevere drought, bushfires and subsequent reducing the risks to catchment health.\nheavy rainfall events combined with The auditor nominated WaterNSW as the\ncumulative impacts have a negative lead agency to implement 12 of the\ninfluence on overall catchment health. recommendations.\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Zero class 4 or 5, and no more Zero class 3, 4 or 5 and\nTo fulfill the 2035 technology ambition and roadmap, Non-financial Incident severity rate\nthan 1 class 3 incident one class 2 incident\nwe have scoped out key opportunity spaces and\nAggregate performance against\ntechnology initiatives that were co-developed across\nvalue, trust, service delivery and\nthe three organisations, including maintaining the\nCustomer satisfaction ease of doing business KPIs is On Target\nexisting corporate, enterprise and joint-agency within target performance range\n‘ecosystem’ IT systems and networks, as well as from annual VOC survey\nboosting efficiencies to meet customer service levels,\n• Improved responsiveness from customer 97.5% of water available for\nWater quality 99.89%\nto minimise and manage costs for our customers.\ninteractions: simple and seamless service supply meets agreed standards\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- All customer advisory groups respondents, a ranking of\ntheir Tier 2 priorities (n=91) part 1\nTransparency of costs and pricing\nWater security and assurance of allocations being\ndelivered\nBetter drought planning, priorities for water restrictions\nand water conservation\nWater infrastructure and other delivery costs\nWater delivery rules and services: allocations and water\nprovided, when customers are charged, accuracy of…\nOngoing information flow\nThe cost of water and the ability for small farms to\noperate\nEnvironmental water – flow, timing, allocation, rule\nflexibility\nEarly warning systems\nRequirement for valley specific water rules\nEase of doing business water ordering\nAsset maintenance management and communication\nwith licence holders\nCustomer confusion regarding regulatory roles of WNSW\nand DPE, NRAR\nEnvironmental accountability and responsibility\n  Source: `other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)`\n- [Page 126]\nWater NSW\nNotes to the financial statements\n30 June 2023\nConsolidated Parent\n2023 2022 2023 2022\n$'000 $'000 $'000 $'000\nOpening balance 19,539 18,391 19,539 18,391\nInterest expenses 821 764 821 764\nPayments (2,978) (3,657) (2,978) (3,657)\nOther movements 1,767 4,041 1,767 4,041\nClosing balance 19,149 19,539 19,149 19,539\nThe following amounts were recognised in the statement of comprehensive income in respect of leases\nwhere the entity is the lessee:\nConsolidated Parent\n2023 2022 2023 2022\n$'000 $'000 $'000 $'000\nDepreciation expense of right-of-use assets (2,165) (2,776) (2,165) (2,776)\nInterest expense on lease liabilities (800) (764) (800) (764)\nShort-term and low-value leases (503) (827) (472) (806)\nTotal amount recognised in the statement of\ncomprehensive income (3,468) (4,367) (3,437) (4,346)\nRecognition and measurement\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n- Payroll tax 2,301 2,218 2,301 2,218\nLong service leave\nOther 2,240 2,589 2,240 2,589\nThe present value of the future benefit related to long service leave is calculated using an actuarial\nTermination benefits 258 953 258 953\nvaluation method called the projected unit credit method.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- Balance at 30 June 2023 40,000 260,646 1,627,854 19,149 1,947,649\nThe net obligation in respect of defined benefits plans is calculated separately for each plan by estimating\nthe amount of future benefit that employees have earned in the current and prior periods, discounting that\nLoans from Dividends\nChanges in liabilities Short- Controlled from amount and deducting the fair value of any plan assets.\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- [pages 74,75]\n72) 329 (2,528) (2,971)\nCurrent service cost 181 160 108 449 Benefits paid (4,555) (1,124) (7,160) (12,839)\nNet interest on net defined benefit liability 407 116 2,343 2,866 Taxes, premiums and expenses paid (6) (19) 418 393\nActual return on fund assets less interest income (1,308) (98) (4,084) (5,490) Present value of obligation at end of the year 37,218 3,950 147,857 189,026\nActuarial (gains)/losses arising from changes in financial assumptions (542) (16) (3,976) (4,534)\nActuarial (gains)/losses arising from liability experience 1,605 16 1,893 3,514\nEmployer contributions (1,019) (374) (682) (2,075)\nNet defined benefit liability at end of the year 7,512 2,178 40,144 49,834\n146 Annual Report 2023-2024 | 147\nContents Messages Overview Strategy Operations Management Sustainability Financial\n  Source: `annual-reports/2023-24.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf)`\n- Scenario A Scenario B Scenario C Scenario D  Estimated over five years based on Statement of Corporate Intent (SCI) operating and capital\nParent - 2024 $’000 $’000 $’000 $’000\nexpenditure forecasts.\n Based upon maintaining specialised assets in their current condition, consequently future capital\n% change in land value 1 (1) 5 (5) expenditure increasing service potential is excluded.\n Regulatory returns beyond current pricing determination periods are based on parameters as most\nIncrease/(decrease) in fair value 3,955 (3,955) 19,773 (19,773)\nrecently published by the economic regulator(s).\n Future revenue estimates were based on SCI operating expenditure forecasts and water supply\nUnder these sensitivities, a one per cent movement up or down in value per hectare would have an\nvolumes, with prices adjusted to reflect the adjusted capital expenditure program (per above), and the\n  Source: `annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)`\n- [Page 132]\nWater NSW\nNotes to the financial statements\n30 June 2023\nYear 1 Year 2 Year 3 Year 4 Year 5\nConsolidated $'000 $'000 $'000 $'000 $'000\nUndiscounted cash flows - 2022\nGreater Sydney CGU 11,600 12,300 17,500 45,000 55,900\nRural CGU (48,200) 13,600 30,000 30,500 32,700\nBroken Hill CGU 16,600 17,900 18,500 19,200 20,700\n(20,000) 43,800 66,000 94,700 109,300\nYear 1 Year 2 Year 3 Year 4 Year 5\nParent $'000 $'000 $'000 $'000 $'000\nUndiscounted cash flows - 2023\nGreater Sydney CGU (54,700) 7,700 (6,400) 50,900 70,900\nRural CGU (16,000) 12,500 1,500 2,300 15,500\n(70,700) 20,200 (4,900) 53,200 86,400\nYear 1 Year 2 Year 3 Year 4 Year 5\nParent $'000 $'000 $'000 $'000 $'000\nUndiscounted cash flows - 2022\nGreater Sydney CGU 11,600 12,300 17,500 45,000 55,900\nRural CGU (48,200) 13,600 30,000 30,500 32,700\n(36,600) 25,900 47,500 75,500 88,600\n  Source: `annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py <entity>` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `annual-reports/2022-23.pdf` - annual-reports - https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf\n- `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf` - reviews - https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf\n- `pages/about.html` - pages - https://www.waternsw.com.au/education/learning-about-water\n- `pages/homepage.html` - pages - https://www.waternsw.com.au/\n- `pages/media-releases-index.html` - pages - https://www.waternsw.com.au/news/media-releases/2026/waternsw-dam-safety-project-wins-top-awa-award\n- `pages/media-releases-index__00.html` - pages - https://www.waternsw.com.au/news/media-releases/2026/waternsw-dam-safety-project-wins-top-awa-award\n- `pages/media-releases-index__01.html` - pages - https://www.waternsw.com.au/customer-services/water-pricing/2025-30-pricing-proposal\n- `pages/media-releases-index__02.html` - pages - https://www.waternsw.com.au/news/media-releases\n- `pages/news-latest.html` - pages - https://www.waternsw.com.au/news\n- `pages/publications-index.html` - pages - https://www.waternsw.com.au/publications/publications-library\n- `other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf` - other-pdfs - https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf\n- `other-pdfs/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-Wa.pdf` - other-pdfs - https://www.waternsw.com.au/__data/assets/pdf_file/0011/266096/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-WaterNSW-June-2025.pdf\n- `other-pdfs/WaterNSW-Board-Cover-Letter-to-IPART-3-June-2025.pdf` - other-pdfs - https://www.waternsw.com.au/__data/assets/pdf_file/0010/266095/WaterNSW-Board-Cover-Letter-to-IPART-3-June-2025.pdf\n- `other-pdfs/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf` - other-pdfs - https://www.waternsw.com.au/__data/assets/pdf_file/0009/266094/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf\n- `other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf` - other-pdfs - https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No global comparison/case-study sources found.",
  "legislation_md": "# WaterNSW - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:30:08.847224+00:00\n**Entity ID**: S-NSW-069\n**Jurisdiction**: NSW\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 17\n- Unique legislation references found: 57\n\n| Type | Count |\n|---|---:|\n| Act | 46 |\n| Order | 2 |\n| Regulation | 8 |\n| Rules | 1 |\n\n## Legislation References\n\n### Water NSW Act 2014\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 28\n**Register search**: https://legislation.nsw.gov.au/search?query=Water+NSW+Act+2014\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- al water within NSW, including\nenvironmental water licences held by the NSW Government and planned environmental\nwater allocations made under water sharing plans.\n< BACK TO CONTENTS 11\n\n[page 12]\nCharter\n• Manage and protect declared\ncatchment areas and water\nWater NSW Act 2014\nmanagement works vested in or\nunder the control of WaterNSW\nWaterNSW is a State-Owned Corporation that are used within or for the\nestablished under the Water NSW Act 2014 purposes of such areas.\nand operates under an Operating\n• Undertake flood mitigation and\n  Source: `annual-reports/2022-23.pages.jsonl`\n- O CONTENTS 11\n\n[page 12]\nCharter\n• Manage and protect declared\ncatchment areas and water\nWater NSW Act 2014\nmanagement works vested in or\nunder the control of WaterNSW\nWaterNSW is a State-Owned Corporation that are used within or for the\nestablished under the Water NSW Act 2014 purposes of such areas.\nand operates under an Operating\n• Undertake flood mitigation and\nLicence. The functions of WaterNSW under\nmanagement.\nthe Act are to:\n• Capture and store water and to • Undertake research on catchments\ngenerally, and in particular on t\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ns that prevent the person protect water quality and ecological\nor body concerned from supplying health.\nthe water for consumption by\nothers within the State unless the The Water NSW Regulation 2020 (which\nperson or body is authorised to do operates under the Water NSW Act 2014)\nso by or under an Act. provides WaterNSW with the power to\nlegally enforce access restrictions.\n• Construct, maintain and operate\nwater management works WaterNSW has enforcement powers under\n(including providing or constructing the Protection of the Environm\n  Source: `annual-reports/2022-23.pages.jsonl`\n- • recognise and foster social and\nunder an Operating Licence granted by\neconomic benefits\nthe Independent Pricing and Regulatory\n• recognise the role of the Tribunal (IPART). The Operating Licence\ncommunity enables WaterNSW to exercise its functions\nunder the Water NSW Act 2014. IPART will\n• provide efficient and equitable be undertaking a review of WaterNSW’s\nsharing of water Operating Licence in early 2023-24.\n• management of water sources with Water sharing plans and licensing -\nother aspects of the environment WaterNSW operates\n  Source: `annual-reports/2022-23.pages.jsonl`\n- Catchment degradation of existing catchment\naudits are required to assess the health of health and to maintain existing\nthe declared catchment areas using a list catchment health, having regard\nof indicators developed under Section 41 to the findings.\nof the Water NSW Act 2014 and listed in\nNSW water strategy - the NSW Water\nthe Operating Licence:\nStrategy sets the overarching vision for 12\n• WaterNSW is required to evaluate regional and two metropolitan water\nthe findings of the catchment audit strategies, tailored to the individu\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Water Management Act 2000\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 18\n**Register search**: https://legislation.nsw.gov.au/search?query=Water+Management+Act+2000\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pages.jsonl`\n\n**Evidence contexts**:\n- impact on water quality. WaterNSW keeps\n• Protect and enhance the quality a public register of all notices issued under\nand quantity of water in declared the Protection of the Environment\ncatchment areas. Operations Act 1997.\n< BACK TO CONTENTS 12\n\n[page 13]\nWater Management Act 2000 The majority of water access licences are\nissued under the Water Management Act\nand Water Act 1912\n2000 but some are still issued under the\nWater Act 1912. The Operating Licence for\nThe objectives of the Water Management\nWaterNSW also confers on WaterNSW\nAct\n  Source: `annual-reports/2022-23.pages.jsonl`\n- which define the rules for sharing water that WaterNSW must make\nthe water resources of each regulated available for environmental flows.\nriver valley between consumptive users\nand the environment. WSPs are made Catchment audits - the Water NSW Act\nunder the Water Management Act 2000. 2014 requires that there be an\nWaterNSW operates in accordance with independent audit of the health of the\nthese WSPs and delivers water to declared Sydney catchment area at least\ncustomers and the environment. Customer every three years. The audit report is\n  Source: `annual-reports/2022-23.pages.jsonl`\n- onomic conditions and debtor credit ratings. Debts which are known to\nbe uncollectible are written off. All credit and recovery risks associated with trade debtors have been\nprovided for in the statement of financial position.\nUnder the Water Act 1912 and the Water Management Act 2000 if the New South Wales Department\nof Planning and Environment issues a new licence or transfers an existing licence then that licensee\nautomatically becomes a customer of the Consolidated entity under the conditions of that licence.\nThe Consolidated entity do\n  Source: `annual-reports/2022-23.pages.jsonl`\n- on the health of declared catchment areas. Protection of the Environment Operations Act 1997. management policy frameworks, strategies and\no\nplans related to water management. NSW DCCEEW\nrelease of environmental water. • To undertake an educative role within\nWater Management Act 2000 and Water Act 1912 is accountable for water sharing plans, which define\n• Supply water to the Sydney Water Corporation. the community.\nThe objectives of the Water Management Act 2000 the rules for sharing the water resources of each\n• Supply water to water su\n  Source: `annual-reports/2023-24.pages.jsonl`\n- CEEW\nrelease of environmental water. • To undertake an educative role within\nWater Management Act 2000 and Water Act 1912 is accountable for water sharing plans, which define\n• Supply water to the Sydney Water Corporation. the community.\nThe objectives of the Water Management Act 2000 the rules for sharing the water resources of each\n• Supply water to water supply authorities and to\nWater NSW Regulation 2020 are to provide for the sustainable and integrated regulated river valley between consumptive users and\nlocal councils or county counc\n  Source: `annual-reports/2023-24.pages.jsonl`\n\n### Government Sector Finance Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 17\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Sector+Finance+Act+2018\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- Dear Shareholder Ministers\nWe are pleased to submit the Annual Report of WaterNSW for the year ended\n30 June 2023 for presentation to the Parliament of NSW.\nThis Annual Report has been prepared in accordance with the State Owned\nCorporations Act 1989 and the Government Sector Finance Act 2018.\nYours sincerely\nPeter Duncan AM Andrew George\nChair Chief Executive Officer and\nManaging Director\n< BACK TO CONTENTS 3\n\n[page 4]\nA Message\nfrom our Chair\nPeter Duncan AM\nI would first like to acknowledge the challenging year faced by many of our\ncustomers an\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ements that have been prepared on a\ngoing concern basis in accordance with:\n• applicable Australian Accounting Standards (which include Australian Accounting Interpretations);\n• applicable International Financial Reporting Standards;\n• the requirements of the Government Sector Finance Act 2018 (GSF Act);\n• Treasurer’s Directions issued under the GSF Act; and\n• the requirements of the State Owned Corporations Act 1989.\nReporting period\nThe financial statements cover the financial performance and cash flows of the Consolidated entity for\nthe reportin\n  Source: `annual-reports/2022-23.pages.jsonl`\n- cognised as a current liability.\nUnder the Debt Management Facility, the Consolidated entity is able to rollover its maturing debt to\nany term offered by its lender (TCorp), provided the total capital value of the debt remains within limits\napproved under the Government Sector Finance Act 2018 (Refer Note 40(d)). The Consolidated entity\nalso pays a Government Guarantee Fee to NSW Treasury to have its loans guaranteed by the State of\nNSW.\n21. Current liabilities – provisions\nConsolidated Parent\n2023 2022 2023 2022\n$'000 $'000 $'000 $'000\nAnnual leav\n  Source: `annual-reports/2022-23.pages.jsonl`\n- and holding adequate amounts of high quality liquid assets. The objective is to maintain a\nbalance between continuity of funding and flexibility through the use of readily accessible standby\nfacilities.\nThe Consolidated entity has obtained approval under the Government Sector Finance Act 2018 (Note\n25) for limits on its borrowing facilities.\nThe Consolidated entity's Treasury Risk Management Policy establishes prudential limits on the\npercentage of debt which can mature in any one financial year. Planned future capital expenditure\nwill be funded i\n  Source: `annual-reports/2022-23.pages.jsonl`\n- f those operations, or the\nConsolidated entity's state of affairs in future financial years.\nEnd of Audited Financial Statements\n< BACK TO CONTENTS 164\n\n[page 165]\nWATER NSW\nSTATEMENT BY THE ACCOUNTABLE AUTHORITY\n30 JUNE 2023\nPursuant to section 7.6(4) of the Government Sector Finance Act 2018 (‘the Act’), I state that these\nfinancial statements:\na) Present fairly Water NSW financial position, financial performance and cash flows as at 30 June\n2023.\nb) have been prepared in accordance with;\n• applicable Australian Accounting Standards (including Au\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### State Owned Corporations Act 1989\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 15\n**Register search**: https://legislation.nsw.gov.au/search?query=State+Owned+Corporations+Act+1989\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- or Finance\n52 Martin Place\nSYDNEY NSW 2000\nDear Shareholder Ministers\nWe are pleased to submit the Annual Report of WaterNSW for the year ended\n30 June 2023 for presentation to the Parliament of NSW.\nThis Annual Report has been prepared in accordance with the State Owned\nCorporations Act 1989 and the Government Sector Finance Act 2018.\nYours sincerely\nPeter Duncan AM Andrew George\nChair Chief Executive Officer and\nManaging Director\n< BACK TO CONTENTS 3\n\n[page 4]\nA Message\nfrom our Chair\nPeter Duncan AM\nI would first like to acknowledge the challen\n  Source: `annual-reports/2022-23.pages.jsonl`\n- TENTS 15\n\n[page 16]\nManagement and structure\nBoard\nThe Board sets the overall policy, strategy and direction of WaterNSW. All decisions relating to\nthe operation of WaterNSW are made by or under the authority of the Board in accordance\nwith Section 20L of the State Owned Corporations Act 1989.\nRefer to the Board section for more information on directors, meetings, and governance.\nExecutive\nThe Executive Managers report to the Chief Executive Officer. The functions of each portfolio\nare listed below.\nCEO and Managing Director Digital\nAndrew George,\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ered by a subsidy paid by\nthe NSW Government on behalf of NSW taxpayers.\nLAKE MENINDEE\n< BACK TO CONTENTS 61\n\n[page 62]\nManagement and\naccountability\nMINISTER JACKSON AT WARRAGAMBA DAM\n< BACK TO CONTENTS 62\n\n[page 63]\nBoard\nGovernance\nUnder Section 20L of the State Owned Corporations Act 1989, all decisions relating to the\noperation of WaterNSW are to be made by or under the authority of the board; and the\nChief Executive is responsible for the day-to-day management of WaterNSW in accordance\nwith the general policies and specific directions of the\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ears\nthe review is conducted by an external and independent facilitator. An external review was\nconducted in 2021 and a summary of the recommendations and actions planned to address\nthem was shared with NSW Treasury.\nIndemnity and insurance\nSchedule 10 of the State Owned Corporations Act 1989 provides the legislative basis for\nWaterNSW to indemnify its officers against certain liabilities incurred in their capacity as\nofficers. In line with this and the WaterNSW Constitution, directors have been granted an\nindemnity with the prior approval of the\n  Source: `annual-reports/2022-23.pages.jsonl`\n- include Australian Accounting Interpretations);\n• applicable International Financial Reporting Standards;\n• the requirements of the Government Sector Finance Act 2018 (GSF Act);\n• Treasurer’s Directions issued under the GSF Act; and\n• the requirements of the State Owned Corporations Act 1989.\nReporting period\nThe financial statements cover the financial performance and cash flows of the Consolidated entity for\nthe reporting period 1 July 2022 to 30 June 2023, and its financial position as at 30 June 2023.\nPresentation currency\nThe financial state\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Water NSW Regulation 2020\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 12\n**Register search**: https://legislation.nsw.gov.au/search?query=Water+NSW+Regulation+2020\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- release water:\nhealth of declared catchment\nto persons entitled to take areas.\no\nthe water, including release\n• To undertake an educative role\nto regional towns, and\nwithin the community.\nfor any other lawful\no\npurpose, including the\nrelease of environmental\nWater NSW Regulation 2020\nwater.\nA key responsibility of WaterNSW is\n• Supply water to the Sydney Water\nidentifying and managing impacts on\nCorporation.\nwater quality in the declared catchment\n• Supply water to water supply areas. In order to protect water quality, the\nauthorities and\n  Source: `annual-reports/2022-23.pages.jsonl`\n- bility of WaterNSW is\n• Supply water to the Sydney Water\nidentifying and managing impacts on\nCorporation.\nwater quality in the declared catchment\n• Supply water to water supply areas. In order to protect water quality, the\nauthorities and to local councils or Water NSW Regulation 2020 restricts\ncounty councils prescribed by the access to lands immediately adjacent to\nregulations. the storages used for drinking water\nsupplies. It also provides for regulatory\n• Supply water to licensed network powers to manage pollution activities that\nopera\n  Source: `annual-reports/2022-23.pages.jsonl`\n- may be\nbodies, but under terms and prohibited or certain activities restricted to\nconditions that prevent the person protect water quality and ecological\nor body concerned from supplying health.\nthe water for consumption by\nothers within the State unless the The Water NSW Regulation 2020 (which\nperson or body is authorised to do operates under the Water NSW Act 2014)\nso by or under an Act. provides WaterNSW with the power to\nlegally enforce access restrictions.\n• Construct, maintain and operate\nwater management works WaterNSW has enforcement\n  Source: `annual-reports/2022-23.pages.jsonl`\n- a Dam\nHealth and Safety reporting Visitor Centre\n16 Annual Report 2023-2024 | 17\nCCoonntteennttss Messages Overview Strategy Operations Management Sustainability Financial\n\n[page 10]\nCharter\nWater NSW Act 2014 • Protect and enhance the quality and quantity of The Water NSW Regulation 2020 (which operates under • encourage the sharing of responsibility and efficient\nWaterNSW is a State-Owned Corporation established water in declared catchment areas. the Water NSW Act 2014) provides WaterNSW with the use of water\nunder the Water NSW Act 2014 and\n  Source: `annual-reports/2023-24.pages.jsonl`\n- ccountable for water sharing plans, which define\n• Supply water to the Sydney Water Corporation. the community.\nThe objectives of the Water Management Act 2000 the rules for sharing the water resources of each\n• Supply water to water supply authorities and to\nWater NSW Regulation 2020 are to provide for the sustainable and integrated regulated river valley between consumptive users and\nlocal councils or county councils prescribed by\nA key responsibility of WaterNSW is identifying and management of the water sources of the state for the the\n  Source: `annual-reports/2023-24.pages.jsonl`\n\n### Water Charge Rules 2010\n\n**Type**: Rules\n**Confidence**: high\n**Mentions**: 8\n**Register search**: https://legislation.nsw.gov.au/search?query=Water+Charge+Rules+2010\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-Wa.pages.jsonl`\n- `other-pdfs/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pages.jsonl`\n\n**Evidence contexts**:\n- present WaterNSW as\none business providing bulk water services to customers across NSW.\nRural Valleys\nBulk water services supplied by WaterNSW in rural areas are subject to the IPART\nDetermination Water NSW, Prices for Bulk Water Services from 1 October 2021, Water Charge\nRules 2010 (Cth) / Independent Pricing and Regulatory Tribunal Act 1992 (NSW) Final\nDetermination, September 2021. This determination applies until 1 July 2025.\n< BACK TO CONTENTS 59\n\n[page 60]\nWaterNSW provides rural bulk water services to around 6,300 customers includ\n  Source: `annual-reports/2022-23.pages.jsonl`\n- extensive stakeholder\ncan charge its customers for the services described\nstate law and does not need an exemption under the practice of delivering a five-year\nengagement to date, consulting broadly with\nin the relevant determinations, of which four separate\nWater Charge Rules 2010 to do so.\ncustomers, communities, water users, Customer determination following a review of our\ndeterminations apply to WaterNSW.\nAdvisory Groups, Water Working Groups and First proposal, in June 2025, IPART issued\nEvery four to five years, IPART sets WaterNS\n  Source: `annual-reports/2024-25.pages.jsonl`\n- overy is an important part of the regulatory framework. We consider prices\nshould be set so that forecast revenue is likely to meet the prudent and efficient costs\nof WaterNSW. This is consistent with our standing reference to consider section\n29(2)(b) of the Water Charge Rules 2010. 25\nand that:\nWe remain committed to considering prices that ensure WaterNSW’s forecast revenue\nrecovers prudent and efficient costs. 26\n59. In relation to this tension between customer affordability and the recovery of efficient costs, the\nInformation Paper\n  Source: `other-pdfs/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-Wa.pages.jsonl`\n- This is a requirement for all bulk water pricing decisions,\nincluding IPART’s shorter-term or interim determinations. WaterNSW considers that IPART has not\ndeliberated, as required, on the relevant matters in Section 15 of the IPART Act and the matters in the Water\nCharge Rules 2010 in considering the proposed allowed revenues and WaterNSW’s ability to operate as a\ngoing concern financially.\nThere is no guidance from IPART on how WaterNSW would recover unfunded revenues when final\ndeterminations are made. There is also no guidance as to\n  Source: `other-pdfs/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pages.jsonl`\n- , which confirmed that WaterNSW’s processes\nare at a level and maturity of what they would expect for similar firms.\n IPART has not applied its established regulatory framework (Section 2) – IPART has neither\nfollowed the requirements of the IPART Act or the Water Charge Rules 2010 (Cth) with respect to\nwhat IPART must have regard to in making a determination and has not applied its own established\nframework. For instance, as outlined in Annexure 1, IPART has not:\no Applied its own WACC method\no Applied an overarching building block app\n  Source: `other-pdfs/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pages.jsonl`\n\n### Independent Pricing and Regulatory Tribunal Act 1992\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 7\n**Register search**: https://legislation.nsw.gov.au/search?query=Independent+Pricing+and+Regulatory+Tribunal+Act+1992\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `other-pdfs/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-Wa.pages.jsonl`\n\n**Evidence contexts**:\n- ations as at 30 June 2023 due to\nthe complexity of delivery.\n< BACK TO CONTENTS 57\n\n[page 58]\nImplementation of price determinations\nRegulatory arrangements\nIn 2022-23 WaterNSW was subject to:\n• New South Wales price regulation for monopoly services under the Independent\nPricing and Regulatory Tribunal Act 1992 (NSW).\n• Commonwealth price regulation in the Murray Darling Basin (MDB) under the:\nWater Act 2007 (Commonwealth)\no\nWater Charge Rules (WCR) 2010 made under section 92 of the Water Act 2007\no\nAustralian Competition and Consumer Commission (ACCC) Pricing princ\n  Source: `annual-reports/2022-23.pages.jsonl`\n- providing bulk water services to customers across NSW.\nRural Valleys\nBulk water services supplied by WaterNSW in rural areas are subject to the IPART\nDetermination Water NSW, Prices for Bulk Water Services from 1 October 2021, Water Charge\nRules 2010 (Cth) / Independent Pricing and Regulatory Tribunal Act 1992 (NSW) Final\nDetermination, September 2021. This determination applies until 1 July 2025.\n< BACK TO CONTENTS 59\n\n[page 60]\nWaterNSW provides rural bulk water services to around 6,300 customers including private\nirrigators and irrigation companies, environmenta\n  Source: `annual-reports/2022-23.pages.jsonl`\n- n approved\nIPART’s accreditation under rule 63 of the WCR, with effect from 1 June 2016.\nCharges in the Coastal valleys (North Coast, Hunter and Paterson, and South Coast), and certain\ncustomers in the Fish River Supply Scheme are regulated by IPART under the Independent Pricing and\nRegulatory Tribunal Act 1992.\n< BACK TO CONTENTS 103\n\n[page 104]\nWater NSW\nNotes to the financial statements\n30 June 2023\nThe Consolidated entity transfers control over the services to customers who then simultaneously\nconsume theses services, with the transfer and consumption considered\n  Source: `annual-reports/2022-23.pages.jsonl`\n- m contracts with customers that relate to water supply and delivery is as approved IPART’s accreditation under rule 63 of the WCR, with effect from 1 June 2016. With effect from 1\nfollows: July 2025, charges in the MDB valleys are regulated by IPART under the Independent Pricing and Regulatory\nTribunal Act 1992.\n124 Annual Report 2024-2025 | 125\n\n[page 64]\nCharges in the Coastal valleys (North Coast, Hunter and Paterson, and South Coast), and certain customers 3 Grants and subsidies\nin the Fish River Supply Scheme are regulated by IPART under the Independent Pricing\n  Source: `annual-reports/2024-25.pages.jsonl`\n- cient financing costs of the regulated entity.3\nIn this regard, IPART concluded that setting the allowed return on capital above or below\nthe efficient financing costs would be inconsistent with the matters that IPART is required\nto consider under s 15 of the Independent Pricing and Regulatory Tribunal Act 1992. 4\nb. The importance of regulatory stability and predictability\nIPART’s recognition of the importance of regulatory certainty and stability – the\nimportance of adopting an approach to WACC estimation that is stable and predictable\nover time. 5\nIn this regard,\n  Source: `other-pdfs/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-Wa.pages.jsonl`\n\n### Modern Slavery Act 2018\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://legislation.nsw.gov.au/search?query=Modern+Slavery+Act+2018\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ty.\nWaterNSW is undertaking a comprehensive\nassessment of our land holdings to assess\nmanagement options through an ESG lens,\nincluding options for carbon sequestration\nand biodiversity enhancement.\nCOTTON FARM IN NORTHERN NSW\n< BACK TO CONTENTS 86\n\n[page 87]\nModern Slavery Act 2018\nWaterNSW prepares a Modern Slavery Statement each year. The statement outlines our\nactions and systems to mitigate the risk of slavery and human trafficking. We submit our\nModern Slavery Statement to the Attorney-General’s Department and publish it at\nwaterns\n  Source: `annual-reports/2022-23.pages.jsonl`\n- riod 92\nFinancial statements, audited 93\nGovernment Information (Public Access) Act 2009 74\nInvestment performance 89\nLand, disposal 92\nLegal change 71\nLetter of submission 3\nLiability management performance 91\nManagement and structure – principal officers 16\nModern Slavery Act 2018 87\nOperations, summary review 40\nOverseas travel 70\nPerformance information against the Statement of Corporate Intent 56\nPrice determination, implementation of 58\nPrivacy and Personal Information Protection Act 1998 72, 79\nPublic Interest Disclosures Act 1994\n  Source: `annual-reports/2022-23.pages.jsonl`\n- which was developed for\nlocal schools in the Wallerawang region – where one\nof our sites is based.\n82 Warragamba Visitor Centre Annual Report 2023-2024 | 83\nCCoonntteennttss Messages Overview Strategy Operations Management Sustainability Financial\n\n[page 43]\nModern Slavery Act 2018 (cth) and\nModern Slavery Act 2018 (NSW)\nActions taken during 2023-24 to strengthen our • Reviewed our contract templates, including modern\nWaterNSW prepares a Modern Slavery Statement WaterNSW has not identified any\napproach to mitigate modern slavery risks i\n  Source: `annual-reports/2023-24.pages.jsonl`\n- ools in the Wallerawang region – where one\nof our sites is based.\n82 Warragamba Visitor Centre Annual Report 2023-2024 | 83\nCCoonntteennttss Messages Overview Strategy Operations Management Sustainability Financial\n\n[page 43]\nModern Slavery Act 2018 (cth) and\nModern Slavery Act 2018 (NSW)\nActions taken during 2023-24 to strengthen our • Reviewed our contract templates, including modern\nWaterNSW prepares a Modern Slavery Statement WaterNSW has not identified any\napproach to mitigate modern slavery risks include: slavery clauses, to ensure\n  Source: `annual-reports/2023-24.pages.jsonl`\n- ter Sydney. We also delivered\ninteractive activities at the Youth Eco Summit, hosted\nby Sydney Water at Sydney Olympic Park, to help\nstudents learn about their drinking water catchment\nand caring for local waterways.\n78 Annual Report 2024-2025 | 79\n\n[page 41]\nModern Slavery Act 2018 (cth) and\nModern Slavery Act 2018 (NSW)\nActions taken during FY25 to strengthen our approach • Developed a report to provide spend and supplier\nWaterNSW prepares a Modern Slavery Statement WaterNSW has not identified any\nto mitigate modern slavery risks inclu\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Government Sector Finance Regulation 2024\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Sector+Finance+Regulation+2024\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- r ended 30 June\n• the applicable requirements of the Act; 2024, the Statements of financial position as at 30 June 2024, the Statements of changes in equity\nand the Statements of cash flows for the year then ended, and Notes to the financial statements,\n• the Government Sector Finance Regulation 2024;\nincluding Material accounting policy information and other explanatory information of Water NSW and\n• the Treasurer's directions, and\nthe consolidated entity. The consolidated entity comprises Water NSW and the entities it controlled at\n• the State Owned Cor\n  Source: `annual-reports/2023-24.pages.jsonl`\n- asis in accordance with:\n applicable Australian Accounting Standards (which include Australian Accounting Interpretations);\n the requirements of the Government Sector Finance Act 2018 (GSF Act);\nCash flows from financing activities\n the requirements of the Government Sector Finance Regulation 2024;\nProceeds from borrowings 222,234 174,100 222,234 174,100\n Treasurer’s Directions issued under the GSF Act; and\nLoans received from the Controlled entity - - 23,581 21,750\n the requirements of the State Owned Corporations Act 1989.\nDividends from the Contro\n  Source: `annual-reports/2024-25.pages.jsonl`\n- in equity and the\n the applicable requirements of the Act; Statements of cash flows for the year then ended, and notes to the financial statements, including\nmaterial accounting policy information and other explanatory information of Water NSW and the\n the Government Sector Finance Regulation 2024;\nconsolidated entity. The consolidated entity comprises Water NSW and the entities it controlled at the\n the Treasurer's directions, and year’s end or from time to time during the financial year.\n the State Owned Corporations Act 1989.\nIn my opinion, the fi\n  Source: `annual-reports/2024-25.pages.jsonl`\n- I am not aware of any circumstances at the date of this statement that would render any particulars\nfinancial reporting requirements of the Government Sector Finance Act 2018 (GSF Act), the\nincluded in the financial statements to be misleading or inaccurate.\nGovernment Sector Finance Regulation 2024 (GSF Regulation) and the Treasurer's Directions\n• presents fairly the financial position, financial performance and cash flows of Water NSW and the\nAt the date of this statement, there are reasonable grounds to believe that Water NSW will be able to pay conso\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Protection of the Environment Operations Act 1997\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 4\n**Register search**: https://legislation.nsw.gov.au/search?query=Protection+of+the+Environment+Operations+Act+1997\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- encourage best practice management and use\noperating licence. The functions of WaterNSW under water management works vested in or under the WaterNSW has enforcement powers under the of water.\nthe Act are to: control of WaterNSW that are used within or for the Protection of the Environment Operations Act 1997 to In NSW, the regulator and policy maker for water\n• Capture and store water and to release water: purposes of such areas. penalise anyone found to be polluting in the catchment resource management is the Department of Climate\nto persons entitled to take the\n  Source: `annual-reports/2023-24.pages.jsonl`\n- gional towns • Undertake research on catchments generally, and in a public register of all notices issued under the DCCEEW). NSW DCCEEW develops natural resource\nfor any other lawful purpose, including the particular on the health of declared catchment areas. Protection of the Environment Operations Act 1997. management policy frameworks, strategies and\no\nplans related to water management. NSW DCCEEW\nrelease of environmental water. • To undertake an educative role within\nWater Management Act 2000 and Water Act 1912 is accountable for water sharing plans, which de\n  Source: `annual-reports/2023-24.pages.jsonl`\n- ter\noperating licence. The functions of WaterNSW under water management works vested in or under the WaterNSW has enforcement powers under the resource management is the Department of Climate\nthe Act are to: control of WaterNSW that are used within or for the Protection of the Environment Operations Act 1997 to Change, Energy, the Environment and Water (NSW\n• Capture and store water and to release water: purposes of such areas. penalise anyone found to be polluting in the catchment DCCEEW). NSW DCCEEW develops natural resource\nto persons entitled to take the wate\n  Source: `annual-reports/2024-25.pages.jsonl`\n- l towns, and • Undertake research on catchments generally, and in a public register of all notices issued under the plans related to water management. NSW DCCEEW\nfor any other lawful purpose, including the particular on the health of declared catchment areas. Protection of the Environment Operations Act 1997. is accountable for water sharing plans, which define\no\nthe rules for sharing the water resources of each\nrelease of environmental water. • To undertake an educative role within\nWater Management Act 2000 and Water Act 1912 regulated river valley between consu\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Commonwealth Superannuation Industry (Supervision) Act 1993\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Commonwealth+Superannuation+Industry+%28Supervision%29+Act+1993\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ties Superannuation Act 1987,\n• State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations.\nThe schemes in the Pooled Fund are exempt public sector superannuation schemes under the\nCommonwealth Superannuation Industry (Supervision) Act 1993 (SIS). The SIS Legislation treats exempt\npublic sector superannuation funds as complying funds for concessional taxation and superannuation\nguarantee purposes.\nUnder a Heads of Government agreement, the New South Wales Government undertakes to ensure\nthat the\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ir associated regulations.\nAmounts used (126) - - (385) (2,444)\nCarrying amount at the end of the year 2,589 35,050 374 1,121 30,846\nThe schemes in the Pooled Fund are exempt public sector superannuation schemes under the\nCommonwealth Superannuation Industry (Supervision) Act 1993 (SIS). The SIS Legislation treats exempt\nOther Land Insurance public sector superannuation funds as complying funds for concessional taxation and superannuation\nprovisions tax Restoration Remediation works\nguarantee purposes.\nParent - 2024 $’000 $’000 $’000 $\n  Source: `annual-reports/2023-24.pages.jsonl`\n- ted regulations.\nOther Land Insurance\nprovisions tax Restoration Remediation works\nThe schemes in the Pooled Fund are exempt public sector superannuation schemes under the\nConsolidated - 2024 $’000 $’000 $’000 $’000 $’000\nCommonwealth Superannuation Industry (Supervision) Act 1993 (SIS). The SIS Legislation treats exempt\npublic sector superannuation funds as complying funds for concessional taxation and superannuation\nCarrying amount at the start of the year 2,589 35,050 374 1,121 30,846\nguarantee purposes.\nAdditional provisions recogn\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Government Information (Public Access) Act 2009\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Government+Information+%28Public+Access%29+Act+2009\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- ommunication and Technology (ICT) and/or\nOperational Technology (OT) system failure\nStrategy Strategic objectives are not delivered, and business opportunities are lost\nDevelopment\n< BACK TO CONTENTS 73\n\n[page 74]\nAccess to information\nGovernment Information (Public Access) Act 2009\nThe Government Information (Public Access) Act 2009 (GIPA Act) aims to facilitate public\naccess to government information. The GIPA Act provides rights to information that are\ndesigned to meet community expectations of more open and transparent government. It\n  Source: `annual-reports/2022-23.pages.jsonl`\n- Technology (OT) system failure\nStrategy Strategic objectives are not delivered, and business opportunities are lost\nDevelopment\n< BACK TO CONTENTS 73\n\n[page 74]\nAccess to information\nGovernment Information (Public Access) Act 2009\nThe Government Information (Public Access) Act 2009 (GIPA Act) aims to facilitate public\naccess to government information. The GIPA Act provides rights to information that are\ndesigned to meet community expectations of more open and transparent government. It\nencourages the routine and proactive release of gov\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ctives 11\nCharter 12\nConsultants 71\nCosts (external) incurred to produce report 92\nEconomic or other factors 56, 89\nEmployees, number of 69\nEvents arising after the end of the annual reporting period 92\nFinancial statements, audited 93\nGovernment Information (Public Access) Act 2009 74\nInvestment performance 89\nLand, disposal 92\nLegal change 71\nLetter of submission 3\nLiability management performance 91\nManagement and structure – principal officers 16\nModern Slavery Act 2018 87\nOperations, summary review 40\nOverseas travel 70\nPerformance\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Income Tax Assessment Act 1936\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Income+Tax+Assessment+Act+1936\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- rent\n2023 2022 2023 2022\n$'000 $'000 $'000 $'000\nIncome tax refund due\nIncome tax refund due - 9,497 - 9,497\nRecognition and measurement\nIncome tax\nThe Parent and Controlled entity are subject to the National Tax Equivalent Regime (NTER) which is\nbased on the Income Tax Assessment Act 1936 and 1997 (as amended). Income tax equivalents are\npayable to Revenue NSW. Income tax on profit or loss comprises current and deferred tax respectively.\nIncome tax is recognised in profit or loss except to the extent that it relates to items recognised directl\n  Source: `annual-reports/2022-23.pages.jsonl`\n- pening Recognised retained Closing\nIncome tax\nParent – 30 June 2024 balance in income earnings balance\nThe Parent and Controlled entity are subject to the National Tax Equivalent Regime (NTER) which is based\nDeferred tax balance $’000 $’000 $’000 $’000\non the Income Tax Assessment Act 1936 and 1997 (as amended). Income tax equivalents are payable to\nRevenue NSW. Income tax is recognised in profit or loss except to the extent that it relates to items\nProperty, plant and equipment (381,742) 2,499 (18,290) (397,533)\nrecognised directly in equity o\n  Source: `annual-reports/2023-24.pages.jsonl`\n- transfers balance\nDeferred tax balance $’000 $’000 $’000 $’000 $’000 Income tax\nThe Parent and Controlled entity are subject to the National Tax Equivalent Regime (NTER) which is based\nProperty, plant and equipment (397,533) 4,342 (46,574) - (439,766) on the Income Tax Assessment Act 1936 and 1997 (as amended). Income tax equivalents are payable to\nRevenue NSW. Income tax is recognised in profit or loss except to the extent that it relates to items\nOther creditors 103 (106) - - (3)\nrecognised directly in equity or other comprehensive income.\nE\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Review of the WaterNSW Regulation 2020\n\n**Type**: Regulation\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Review+of+the+WaterNSW+Regulation+2020\n\n**Sources**:\n- `pages/homepage.html`\n- `pages/news-latest.html`\n\n**Evidence contexts**:\n- ards.\n1 APRIL 2026\nSign up to receive blue-green algae alerts on WaterInsights\nPeople can now sign up to receive alerts about potentially toxic blue-green algae in dams and rivers across the state, by creating a free account on WaterInsights.\n16 FEBRUARY 2026\nReview of the WaterNSW Regulation 2020\n13 OCTOBER 2025\nWarragamba Dam celebrates 65th birthday this week\nWaterNSW is proud custodian of Warragamba Dam, building on the legacy of 1,800 workers from 25 nations who from 1948 to 1960 helped build what is still one of the world’s largest domestic water\n  Source: `pages/homepage.html`\n- News - WaterNSW\n\nNews\nRead the latest community news, stories and updates.\nContact our media team via\nemail\nor\n02 9685 4350\n.\nRead more\nReview of the WaterNSW Regulation 2020\n16 FEBRUARY 2026\nView all\nMedia releases\nFeatured stories\n6 MAY 2026\nWaterNSW dam safety project wins top AWA award\nAn automated high-tech dam safety surveillance system installed at a critical Sydney water supply storage has won WaterNSW a major infrastructu\n  Source: `pages/news-latest.html`\n- ards.\n1 APRIL 2026\nSign up to receive blue-green algae alerts on WaterInsights\nPeople can now sign up to receive alerts about potentially toxic blue-green algae in dams and rivers across the state, by creating a free account on WaterInsights.\n16 FEBRUARY 2026\nReview of the WaterNSW Regulation 2020\n13 OCTOBER 2025\nWarragamba Dam celebrates 65th birthday this week\nWaterNSW is proud custodian of Warragamba Dam, building on the legacy of 1,800 workers from 25 nations who from 1948 to 1960 helped build what is still one of the world’s largest domestic water\n  Source: `pages/news-latest.html`\n\n### State Authorities Non-Contributory Superannuation Scheme Act 1987\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=State+Authorities+Non-Contributory+Superannuation+Scheme+Act+1987\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- Notes to the financial statements\n30 June 2023\nDescription of the regulatory framework\nThe schemes in the Pooled Fund were established and are governed by the following NSW legislation:\n• Superannuation Act 1916,\n• State Authorities Superannuation Act 1987,\n• State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations.\nThe schemes in the Pooled Fund are exempt public sector superannuation schemes under the\nCommonwealth Superannuation Industry (Supervision) Act 1993 (SIS). The SIS Legislation treats exempt\npublic sector superannuation funds\n  Source: `annual-reports/2022-23.pages.jsonl`\n- $’000 $’000 $’000 The schemes in the Pooled Fund were established and are governed by the following NSW legislation:\n• Superannuation Act 1916\n• State Authorities Superannuation Act 1987\nCarrying amount at the start of the year 2,618 27,112 359 1,073 17,602\n• State Authorities Non-Contributory Superannuation Scheme Act 1987\nAdditional provisions recognised 97 7,938 15 48 15,688\n• and their associated regulations.\nAmounts used (126) - - (385) (2,444)\nCarrying amount at the end of the year 2,589 35,050 374 1,121 30,846\nThe schemes in the Pooled Fund are exempt public sector supera\n  Source: `annual-reports/2023-24.pages.jsonl`\n- e Pooled Fund were established and are governed by the following NSW legislation:\n Superannuation Act 1916\nAmounts used (385) - (384) (41) (17,734)\n State Authorities Superannuation Act 1987\nCarrying amount at the end of the year 1,855 52,178 - 695 30,476\n State Authorities Non-Contributory Superannuation Scheme Act 1987\n and their associated regulations.\nOther Land Insurance\nprovisions tax Restoration Remediation works\nThe schemes in the Pooled Fund are exempt public sector superannuation schemes under the\nConsolidated - 2024 $’000 $’000 $’000 $’000 $’000\nCommonwealth Super\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### State Authorities Superannuation Act 1987\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=State+Authorities+Superannuation+Act+1987\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- < BACK TO CONTENTS 143\n\n[page 144]\nWater NSW\nNotes to the financial statements\n30 June 2023\nDescription of the regulatory framework\nThe schemes in the Pooled Fund were established and are governed by the following NSW legislation:\n• Superannuation Act 1916,\n• State Authorities Superannuation Act 1987,\n• State Authorities Non-Contributory Superannuation Scheme Act 1987, and their associated\nregulations.\nThe schemes in the Pooled Fund are exempt public sector superannuation schemes under the\nCommonwealth Superannuation Industry (Supervision) Act 1993 (SIS).\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ovisions tax Restoration Remediation works Description of the regulatory framework\nConsolidated - 2023 $’000 $’000 $’000 $’000 $’000 The schemes in the Pooled Fund were established and are governed by the following NSW legislation:\n• Superannuation Act 1916\n• State Authorities Superannuation Act 1987\nCarrying amount at the start of the year 2,618 27,112 359 1,073 17,602\n• State Authorities Non-Contributory Superannuation Scheme Act 1987\nAdditional provisions recognised 97 7,938 15 48 15,688\n• and their associated regulations.\nAmounts used (126) - - (385)\n  Source: `annual-reports/2023-24.pages.jsonl`\n- Description of the regulatory framework\nAdditional provisions recognised - 9,242 - - 18,548 The schemes in the Pooled Fund were established and are governed by the following NSW legislation:\n Superannuation Act 1916\nAmounts used (385) - (384) (41) (17,734)\n State Authorities Superannuation Act 1987\nCarrying amount at the end of the year 1,855 52,178 - 695 30,476\n State Authorities Non-Contributory Superannuation Scheme Act 1987\n and their associated regulations.\nOther Land Insurance\nprovisions tax Restoration Remediation works\nThe schemes in the Poole\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Under the Water Act 1912\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Under+the+Water+Act+1912\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- urrent\nand expected changes in economic conditions and debtor credit ratings. Debts which are known to\nbe uncollectible are written off. All credit and recovery risks associated with trade debtors have been\nprovided for in the statement of financial position.\nUnder the Water Act 1912 and the Water Management Act 2000 if the New South Wales Department\nof Planning and Environment issues a new licence or transfers an existing licence then that licensee\nautomatically becomes a customer of the Consolidated entity under the conditions of that l\n  Source: `annual-reports/2022-23.pages.jsonl`\n- ave been include both interest and principal cash flows disclosed as remaining contractual maturities and therefore\nprovided for in the statement of financial position. these totals may differ from their carrying amount in the statement of financial position.\nUnder the Water Act 1912 and the Water Management Act 2000 if the NSW Department of Climate Change, Weighted Between Remaining\nEnergy, the Environment and Water issues a new licence or transfers an existing licence then that licensee average 1 year Between 2 and 5 Over 5 contractual\n  Source: `annual-reports/2023-24.pages.jsonl`\n- provided for in the statement of financial position. The following tables detail the Consolidated entity's remaining contractual maturity for its financial\ninstrument liabilities. The tables have been drawn up based on the undiscounted cash flows of financial\nUnder the Water Act 1912 and the Water Management Act 2000 if the NSW Department of Climate Change, liabilities based on the earliest date on which the financial liabilities are required to be paid. The tables\nEnergy, the Environment and Water issues a new licence or transfers an exi\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Water Industry Competition Act 2006\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://legislation.nsw.gov.au/search?query=Water+Industry+Competition+Act+2006\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- to\nregulations. the storages used for drinking water\nsupplies. It also provides for regulatory\n• Supply water to licensed network powers to manage pollution activities that\noperators or licensed retail suppliers impact water quality.\nwithin the meaning of the Water\nIndustry Competition Act 2006. In Special Areas, (those lands adjacent to\nwater storages in the Greater Sydney\n• Supply water to other persons and drinking water catchment) access may be\nbodies, but under terms and prohibited or certain activities restricted to\nconditions that prevent the\n  Source: `annual-reports/2022-23.pages.jsonl`\n- in particular: operates in accordance with these plans and delivers\nlicensed retail suppliers within the meaning of the water to customers and the environment. Customer\nWater NSW Regulation 2020 restricts access to lands • ecologically sustainable development\nWater Industry Competition Act 2006. water accounts are credited with their shares of\nimmediately adjacent to the storages used for drinking\n• protect, enhance and restore water recourses\n• Supply water to other persons and bodies, but under water supplies. It also provides for regulatory power\n  Source: `annual-reports/2023-24.pages.jsonl`\n- of\ncatchment areas. In order to protect water quality, the • ecologically sustainable development\nlicensed retail suppliers within the meaning of the available water and, as they use their water, their usage\nWater NSW Regulation 2020 restricts access to lands\nWater Industry Competition Act 2006. • protect, enhance and restore water recourses is debited from their accounts.\nimmediately adjacent to the storages used for drinking\n• recognise and foster social and economic benefits\n• Supply water to other persons and bodies, but under water supplies. It\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### WaterNSW Assets, Rights and Liabilities Transfer Order 2021\n\n**Type**: Order\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=WaterNSW+Assets%2C+Rights+and+Liabilities+Transfer+Order+2021\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- ears 24,438 12,168 24,438 12,168\n107,249 93,840 107,150 93,743\nAmounts disclosed as capital commitments includes GST of $9.7 million (2022: $8.5 million) recoverable\nfrom the Australian Taxation Office.\n35. Equity Transfer\nOn 1 September 2021, pursuant to the WaterNSW Assets, Rights and Liabilities Transfer Order 2021 signed\nby the Minister for Water Property and Housing, certain assets of Water NSW were transferred to the\nDepartment of Planning and Environment (DPE) at fair value. This transaction was treated as an equity\ntransfer in accordance with TPP 21-08 Accounting P\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### WaterNSW Water NSW Regulation 2020\n\n**Type**: Regulation\n**Confidence**: medium\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=WaterNSW+Water+NSW+Regulation+2020\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- rs and\n• Supply water to Sydney Water Corporation. the community.\nthe environment. These water sharing plans are made\nThe objectives of the Water Management Act 2000 are to\n• Supply water to water supply authorities and to under the Water Management Act 2000. WaterNSW\nWater NSW Regulation 2020 provide for the sustainable and integrated management\nlocal councils or county councils prescribed by operates in accordance with these plans and delivers\nA key responsibility of WaterNSW is identifying and of the water sources of the state for the benefit of\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Charter Water NSW Act 2014\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=Charter+Water+NSW+Act+2014\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- and incursions\n33% 71,000\nimprovement in proactive Work visitors to Warragamba Dam\nHealth and Safety reporting Visitor Centre\n16 Annual Report 2023-2024 | 17\nCCoonntteennttss Messages Overview Strategy Operations Management Sustainability Financial\n\n[page 10]\nCharter\nWater NSW Act 2014 • Protect and enhance the quality and quantity of The Water NSW Regulation 2020 (which operates under • encourage the sharing of responsibility and efficient\nWaterNSW is a State-Owned Corporation established water in declared catchment areas. the Water NSW Ac\n  Source: `annual-reports/2023-24.pages.jsonl`\n- ons and incursions billing, to meet our customers’ water needs.\n• We own and operate the largest surface\nand groundwater monitoring network in the\nsouthern hemisphere.\n64,765\nvisitors to Warragamba Dam\nVisitor Centre\n16 Annual Report 2024-2025 | 17\n\n[page 10]\nCharter\nWater NSW Act 2014 • Protect and enhance the quality and quantity of The Water NSW Regulation 2020 (which operates under • encourage best practice management and use\nWaterNSW is a State-Owned Corporation established water in declared catchment areas. the Water NSW Act 2014) pro\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Owned Corporations Act 1989\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=Owned+Corporations+Act+1989\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- de by or under the authority of the Board\n2015, and more recently as CEO and Managing Director board positions including serving on the KU Board for a Livestock Australia and FTI Consulting.\nin accordance with Section 20L of the State\nsince 2020. 5-year term.\nOwned Corporations Act 1989. As Executive Manager – Corporate Affairs, Clair works\nAndrew brings a decade of experience in successfully As Executive Manager – Safety, People and Culture, with her team to:\nRefer to the Board section for more\nimplementing organisational transformation Bet\n  Source: `annual-reports/2023-24.pages.jsonl`\n- de by or under the authority of the Board\n2015, and more recently as CEO and Managing Director board positions including serving on the KU Board for a Livestock Australia and FTI Consulting.\nin accordance with Section 20L of the State\nsince 2020. 5-year term.\nOwned Corporations Act 1989. As Executive Manager – Corporate Affairs, Clair works\nAndrew brings a decade of experience in successfully As Executive Manager – Safety, People and Culture, with her team to:\nRefer to the Board section for more\nimplementing organisational transformation Bet\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Privacy and Personal Information Protection Act 1998\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=Privacy+and+Personal+Information+Protection+Act+1998\n\n**Sources**:\n- `annual-reports/2022-23.pages.jsonl`\n\n**Evidence contexts**:\n- ir disclosure. Information on how to make a report to the\nindependent service provider is available at waternsw.com.au.\n< BACK TO CONTENTS 78\n\n[page 79]\nPublic Interest Disclosures Number\nMade by public officials -\nTotal public interest disclosures received 0\nPrivacy and Personal Information Protection Act 1998 (PPIP Act)\nWaterNSW has voluntarily elected to follow the NSW Privacy and Personal Information\nProtection Act 1998 and, where relevant, we comply with the NSW Health Records and\nInformation Privacy Act 2002.\nWaterNSW is committed to the effective management o\n  Source: `annual-reports/2022-23.pages.jsonl`\n- nagement performance 91\nManagement and structure – principal officers 16\nModern Slavery Act 2018 87\nOperations, summary review 40\nOverseas travel 70\nPerformance information against the Statement of Corporate Intent 56\nPrice determination, implementation of 58\nPrivacy and Personal Information Protection Act 1998 72, 79\nPublic Interest Disclosures Act 1994 78\nResearch and development 51\nRisk management and insurance 72\nSenior executives, numbers and remuneration 69\nStrategic objectives and outcomes 21\nWebsite at which report is available 79\nWork health and safety 81\nW\n  Source: `annual-reports/2022-23.pages.jsonl`\n\n### Regulatory Tribunal Act 1992\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 2\n**Register search**: https://legislation.nsw.gov.au/search?query=Regulatory+Tribunal+Act+1992\n\n**Sources**:\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- arge its customers for the services communities we serve is one of our\nservices under the Independent Pricing and\nand assess the impact of the utility on the environment. described in the relevant determinations. WaterNSW strategic priorities and an important\nRegulatory Tribunal Act 1992 (NSW)\nIPART regulates the performance of the businesses by has implemented the outcomes of the decisions and way we connect with our customers is\n• Commonwealth price regulation in the Murray\nmonitoring their compliance against their operating determinations\n  Source: `annual-reports/2023-24.pages.jsonl`\n- higher interest\nof their customers and the community. The licences and fund new capital works, while ensuring we maintain\nservices under the Independent Pricing and\nrates.\nset the terms and conditions that each utility must our investment grade credit rating.\nRegulatory Tribunal Act 1992 (NSW)\nadhere to protect customers, ensure service quality The costs for conferred functions provided by\nThe combined Greater Sydney and Rural Valleys\n• Commonwealth price regulation in the Murray\nand reliable supply, and assess the impact of the WaterNSW on b\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Amendment (Cyber Security) Act 2024\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Amendment+%28Cyber+Security%29+Act+2024\n\n**Sources**:\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- projects. The insurance program is reviewed\nwith the Board approved Risk Appetite Statement.\n• Intelligence Services and Other Legislation requirements (via Section 398(1)(c) and Section 399B in annually to effectively limit the potential financial\nAmendment (Cyber Security) Act 2024 the Act). WaterNSW’s Risk Appetite Statement and Methodology consequences of risks where applicable.\n• Security of Critical Infrastructure and Other\nWater Management Amendment (Water Access Risk category Risk description\nLegislation Amendment (Enhanced Respon\n  Source: `annual-reports/2024-25.pages.jsonl`\n\n### Civil Liabilities Act 2002\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://legislation.nsw.gov.au/search?query=Civil+Liabilities+Act+2002\n\n**Sources**:\n- `reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pages.jsonl`\n\n**Evidence contexts**:\n- [page 55]\n4. Expenditure to keep our sites safe and open to members of the public\n❖ Many WaterNSW sites are accessible to the public for use such as dams and rivers to\nwaterski or fish. However, doing so means that WaterNSW has potential liability under\nthe Civil Liabilities Act 2002 should someone come to harm because\nof WaterNSW negligence.\n❖ Unfortunately, there are accidents and fatalities that occur, so to minimise these events we\nwant to install additional \n\n_…truncated, open the .md file for the full content._",
  "global_initiatives_md": null,
  "strategy": {
    "reporting_period": "2024-2025",
    "corporate_plan_period": "2025-2026",
    "vision": "To support the resilience of NSW communities [AR p.16]",
    "vision_source_page": 16,
    "purposes": "Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16]",
    "purposes_source_page": 16,
    "how_we_deliver": "Delivering Digitally Enhanced Services represents part of our digital transformation journey, designed to position our organisation for success in the next regulatory periods, through 2030 and beyond [AR p.16]",
    "how_we_deliver_source_page": 16,
    "government_priorities": [
      {
        "text": "Business Transformation Program",
        "source_page": 31
      },
      {
        "text": "Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellence",
        "source_page": 31
      },
      {
        "text": "Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs",
        "source_page": 31
      },
      {
        "text": "Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity of customers and community through transparency and community presence",
        "source_page": 31
      },
      {
        "text": "Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healthy waterways",
        "source_page": 31
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Water supply",
        "description": "WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community.",
        "key_activities": [
          "supply water to customers, communities and the environment",
          "manage dams and protect the Greater Sydney drinking water catchment",
          "build, maintain and operate essential infrastructure"
        ],
        "source_page": 10
      },
      {
        "name": "Outcome 2: Water quality",
        "description": "As custodians of the state’s water, maintaining source water quality and protecting the Greater Sydney drinking water catchment is core to our role.",
        "key_activities": [
          "enhance testing regime for untreated source water",
          "publish monthly results on website",
          "provide tools and information to collect water samples"
        ],
        "source_page": 38
      },
      {
        "name": "Outcome 3: Infrastructure maintenance",
        "description": "Maintaining our infrastructure and systems is reliable, efficient, and responsive to customer needs — aiming to support long-term performance while meeting our Operating Licence requirements and investing within Pricing Determination operating and capital allowances.",
        "key_activities": [
          "restore secure and reliable water supply and delivery",
          "upgrade fishlift reliability",
          "repair flood damage"
        ],
        "source_page": 40
      }
    ],
    "values": [
      "integrity",
      "innovation",
      "collaboration",
      "sustainability"
    ],
    "values_framework_name": "WaterNSW Values",
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Cumulative renewable energy generation",
        "target": "2 GW (cumulative)",
        "source_page": 33
      },
      {
        "code": "CCE02",
        "measure": "Percentage of water sourced from recycled sources",
        "target": "20%",
        "source_page": 33
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Cumulative renewable energy generation",
        "result": "1.5 GW (cumulative)",
        "status": "Partially achieved",
        "source_page": 33
      },
      {
        "code": "CCE02",
        "measure": "Percentage of water sourced from recycled sources",
        "result": "15%",
        "status": "Partially achieved",
        "source_page": 33
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Outcome 4 – Sustainable water and land management\nPublic metrics to measure progress for this outcome\n• Publish, and report on implementation progress of the 2025-2030 WaterNSW land\nmanagement plan, once metrics defined.\no Provide metrics against targets (to be set) on the hectares of land treated for pests/weeds\nannually, and for what issue, by valley\n• Report on targets set in our climate adaptation plan, including land secured for biodiversity and\ncarbon sequestration.\n• In partnership with the Environmental Water Holder, provide transparency of environmental\nwater utilisation by valley\nNOTE: Once targets have been set, following the development of the WaterNSW land management\nplan, reporting will be provided by valley where possible\nOutcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Outcome 4 – Sustainable water and land management\nPublic metrics to measure progress for this outcome\n• Publish, and report on implementation progress of the 2025-2030 WaterNSW land\nmanagement plan, once metrics defined.\no Provide metrics against targets (to be set) on the hectares of land treated for pests/weeds\nannually, and for what issue, by valley\n• Report on targets set in our climate adaptation plan, including land secured for biodiversity and\ncarbon sequestration.\n• In partnership with the Environmental Water Holder, provide transparency of environmental\nwater utilisation by valley\nNOTE: Once targets have been set, following the development of the WaterNSW land management\nplan, reporting will be provided by valley where possible\nOutcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "[Page 18]\nExecutive Managers (continued)\nCustomer Services Finance, Legal and Risk\nDavid Stockler Cert Bus, Fin & Marketing, Joe Pizzinga FCPA, BCom (Acc/LLB),\nGAICD AMP Harvard\n• Ensure excellence in customer • Manage financial planning,\nservices, communications, and budgeting reporting and\ndigital capabilities. governance.\n• Manage customer requests, • Manage the procurement\nissues and complaints. functions.\n• Manage billing and revenue • Manage WaterNSW’s\ncollection. commercial properties and\nfacilities.\n• Assess and approve customer\nlicensing applications and water • Provide legal advice, including\ntrading in compliance with company secretary\nregulations. responsibilities.\n• Provide the internal audit and\ncorporate risk management and\ncompliance functions.\n< BACK TO CONTENTS 18",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "[Page 18]\nExecutive Managers (continued)\nCustomer Services Finance, Legal and Risk\nDavid Stockler Cert Bus, Fin & Marketing, Joe Pizzinga FCPA, BCom (Acc/LLB),\nGAICD AMP Harvard\n• Ensure excellence in customer • Manage financial planning,\nservices, communications, and budgeting reporting and\ndigital capabilities. governance.\n• Manage customer requests, • Manage the procurement\nissues and complaints. functions.\n• Manage billing and revenue • Manage WaterNSW’s\ncollection. commercial properties and\nfacilities.\n• Assess and approve customer\nlicensing applications and water • Provide legal advice, including\ntrading in compliance with company secretary\nregulations. responsibilities.\n• Provide the internal audit and\ncorporate risk management and\ncompliance functions.\n< BACK TO CONTENTS 18",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "[Page 11]\nIn summary\nIn summary, the engagement activities described in this report:\n• identified the big picture issues relating to water delivery across NSW from the\nperspective of customer, community and environment stakeholders.\n• provided a series of deep dives with CAGs, over 18 months, on a range of pricing issues,\nincluding the detailed outcomes they wanted to see in 2025-2030 and pricing structures.\n• combined this information into a set of priority outcomes for WaterNSW to achieve and\nreport against.\n• considered a series of investment proposals for activities and services for WaterNSW to\nmeet these outcomes.\n• considered the investment amounts required for these activities against an overall\nrevenue requirement to deliver bulk water.\n• discussed the issue of cost shares between customers and government",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "[Page 11]\nIn summary\nIn summary, the engagement activities described in this report:\n• identified the big picture issues relating to water delivery across NSW from the\nperspective of customer, community and environment stakeholders.\n• provided a series of deep dives with CAGs, over 18 months, on a range of pricing issues,\nincluding the detailed outcomes they wanted to see in 2025-2030 and pricing structures.\n• combined this information into a set of priority outcomes for WaterNSW to achieve and\nreport against.\n• considered a series of investment proposals for activities and services for WaterNSW to\nmeet these outcomes.\n• considered the investment amounts required for these activities against an overall\nrevenue requirement to deliver bulk water.\n• discussed the issue of cost shares between customers and government",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Outcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome\nWider community engagement\n• Develop and maintain a strategy for an ongoing community education program (OL)\no Baseline: Current high level Voice of Customer results\no Target: Strategy developed and reviewed annually, implemented deliverables,, No\ndecrease in the VOC responses\n• Demonstrate funding from customers is supporting on-ground interaction through\nincreased year on year face to face interactions and on-ground feedback e.g.\nattending field days and water user association meetings.\no Baseline: 1 round of CAGS or 1 update per valley to be spread over the year.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Outcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome\nWider community engagement\n• Develop and maintain a strategy for an ongoing community education program (OL)\no Baseline: Current high level Voice of Customer results\no Target: Strategy developed and reviewed annually, implemented deliverables,, No\ndecrease in the VOC responses\n• Demonstrate funding from customers is supporting on-ground interaction through\nincreased year on year face to face interactions and on-ground feedback e.g.\nattending field days and water user association meetings.\no Baseline: 1 round of CAGS or 1 update per valley to be spread over the year.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [
    {
      "category": "annual-reports",
      "year": "2024-25",
      "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf",
      "file": "annual-reports/2024-25.pdf",
      "bytes": 42917371,
      "link_text": "WaterNSW Annual Report 2024-25 40.9 MB • PDF"
    },
    {
      "category": "annual-reports",
      "year": "2023-24",
      "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf",
      "file": "annual-reports/2023-24.pdf",
      "bytes": 8947163,
      "link_text": "WaterNSW Annual Report 2023-24 8.5 MB • PDF"
    },
    {
      "category": "annual-reports",
      "year": "2022-23",
      "url": "https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf",
      "file": "annual-reports/2022-23.pdf",
      "bytes": 13981455,
      "link_text": "WaterNSW Annual Report 2022-23 13.3 MB • PDF"
    },
    {
      "category": "reviews",
      "year": "2025",
      "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf",
      "file": "reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf",
      "bytes": 3566484,
      "link_text": "Water Working Groups final report (PDF, 3482.89 KB)"
    },
    {
      "category": "other-pdfs",
      "year": "2025",
      "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0009/266094/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf",
      "file": "other-pdfs/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf",
      "bytes": 969509,
      "link_text": "WaterNSW Response to IPART Information Paper (PDF, 946.79 KB)"
    },
    {
      "category": "other-pdfs",
      "year": "2025",
      "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0010/266095/WaterNSW-Board-Cover-Letter-to-IPART-3-June-2025.pdf",
      "file": "other-pdfs/WaterNSW-Board-Cover-Letter-to-IPART-3-June-2025.pdf",
      "bytes": 86734,
      "link_text": "WaterNSW Board Cover Letter to IPART (PDF, 84.7 KB)"
    },
    {
      "category": "other-pdfs",
      "year": "2025",
      "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0011/266096/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-WaterNSW-June-2025.pdf",
      "file": "other-pdfs/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-Wa.pdf",
      "bytes": 421914,
      "link_text": "Frontier Economics Report -  Analysis of IPART's Proposed Approach  for WaterNSW (PDF, 412.03 KB)"
    },
    {
      "category": "other-pdfs",
      "year": null,
      "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf",
      "file": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf",
      "bytes": 3980314,
      "link_text": "Read the final Price Proposal Engagement Report (PDF, 3887.03 KB)"
    },
    {
      "category": "other-pdfs",
      "year": "2025",
      "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf",
      "file": "other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf",
      "bytes": 3121117,
      "link_text": "Read the phase 3 report (PDF, 3047.97 KB)"
    }
  ],
  "_meta": {
    "snapshot_built_at": "2026-05-13T11:03:08+00:00",
    "strategy_brief_meta": {
      "model": "nova-micro",
      "folder": "WaterNSW",
      "annual_report": {
        "file": "annual-reports\\2024-25.txt",
        "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf",
        "year": "2024-25"
      },
      "corporate_plan": {
        "file": null,
        "url": "",
        "year": null
      },
      "usage": {
        "input_tokens": 20347,
        "output_tokens": 964,
        "total_tokens": 21311,
        "model": "nova-micro"
      },
      "cost_usd": 0.0008471050000000001,
      "elapsed_seconds": 28.55,
      "generated_at": "2026-05-13T04:13:42+00:00"
    },
    "ideas_manifest": {
      "entity_id": "S-NSW-069",
      "entity_name": "WaterNSW",
      "folder_name": "WaterNSW",
      "generated_at": "2026-05-09T23:06:09.869373+00:00",
      "idea_count": 12,
      "markdown": "ideas/WaterNSW_ideas.md",
      "jsonl": "ideas/ideas.jsonl",
      "inputs": [
        "WaterNSW_strategy-overview.md",
        "strategy-evidence.json",
        "global-intelligence/source-manifest.json"
      ]
    },
    "global_intel_meta": null
  }
}