{ "entity_id": "S-VIC-070", "folder": "Yarra-Valley-Water-Corporation", "name": "Yarra Valley Water Corporation", "type": "State-Owned Corporation", "jurisdiction": "VIC", "portfolio": "", "website": "https://www.yvw.com.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.", "official_site_url": "https://www.yvw.com.au/", "source_documents": [ { "type": "strategie", "title": "Download our 2030 Strategy (3.6 MB)", "url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "period": "2030", "confidence": "medium" }, { "type": "strategie", "title": "Australian Cyber Security Centre", "url": "https://www.cyber.gov.au/sites/default/files/2023-02/top-tips-for-cyber-security-english_0.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Our Stretch RAP 2025 - 2028", "url": "https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Download our Stretch Reconciliation Action Plan (PDF, 19 MB)", "url": "https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_2.pdf", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 2, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=2" }, "vision": null, "strategic_priorities": [ { "title": "Climate change and environment", "description": "Climate change and environment", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Customer and community outcomes", "description": "Customer and community outcomes", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector", "description": "Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Recognising recreational values", "description": "Recognising recreational values", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Resilient and liveable cities and towns", "description": "Resilient and liveable cities and towns", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Leadership, diversity, and culture", "description": "Leadership, diversity, and culture", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Performance and financial sustainability", "description": "Performance and financial sustainability", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Compliance and enforcement", "description": "Compliance and enforcement", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" } ], "values": [ { "name": "People First", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null }, { "name": "We work as One Team", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null }, { "name": "We will Be Brave", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null }, { "name": "With clear focus we Deliver what Matters", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null }, { "name": "And together we will have a Positive Impact", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null } ], "outcomes": [ { "name": "Earned trust and satisfaction", "description": "Helping communities thrive by engaging and connecting with them – listening, learning, and responding.", "activities": [ "Delivering safe, affordable, and reliable services", "Timely response and repair" ], "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 12, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=12" }, { "name": "Secure water future", "description": "Leading for our environmental future by ensuring Melbourne never experiences severe water restrictions again.", "activities": [ "Reliying on rainfall and dams is no longer enough to secure long-term water security", "Strive to ensure Melbourne never experiences severe water restrictions again" ], "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 13, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=13" }, { "name": "Beyond zero carbon", "description": "Leading for our environmental future by eliminating our carbon emissions, embracing a circular economy, and protecting and restoring ecosystems.", "activities": [ "Eliminating our carbon emissions", "Embracing a circular economy", "Protecting and restoring ecosystems" ], "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 14, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=14" } ], "performance_measures": [ { "code": "CCE01", "measure": "Carbon emissions reduction", "target": "Beyond zero carbon", "latest_result": "Target met", "status": "Achieved", "target_source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "target_source_page": 14, "result_source_url": "", "result_source_page": 14 }, { "code": "WAT01", "measure": "Water restrictions avoidance", "target": "Secure water future", "latest_result": "No severe water restrictions", "status": "Achieved", "target_source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "target_source_page": 13, "result_source_url": "", "result_source_page": 13 }, { "code": "ECO01", "measure": "Circular economy adoption", "target": "Towards circular economy", "latest_result": "Initiatives underway", "status": "Partially achieved", "target_source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "target_source_page": 14, "result_source_url": "", "result_source_page": 14 } ], "document_alignment_terms": { "must_support": [ "To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.", "Climate change and environment", "Customer and community outcomes", "Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector", "Recognising recreational values", "Resilient and liveable cities and towns", "Leadership, diversity, and culture", "Performance and financial sustainability", "Compliance and enforcement" ], "watch_terms": [ "Carbon emissions reduction", "Water restrictions avoidance", "Circular economy adoption" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "strategy_brief_md": "# Yarra Valley Water Corporation — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Corporate Plan**: [2025-26](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf)\n\n## Our purpose / purposes\n\n> To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment. [[CP p.2](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=2)]\n\n## How we deliver\n\n> We’ll continue working with government, community and industry partners to focus on the things that matter most. [[CP p.4](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=4)]\n\n## Government priorities for this department\n\n- Climate change and environment [[CP p.6](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6)]\n- Customer and community outcomes [[CP p.6](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6)]\n- Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector [[CP p.6](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6)]\n- Recognising recreational values [[CP p.6](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6)]\n- Resilient and liveable cities and towns [[CP p.6](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6)]\n- Leadership, diversity, and culture [[CP p.6](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6)]\n- Performance and financial sustainability [[CP p.6](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6)]\n- Compliance and enforcement [[CP p.6](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6)]\n\n## Outcomes\n\n### Earned trust and satisfaction\nHelping communities thrive by engaging and connecting with them – listening, learning, and responding. [[CP p.12](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=12)]\n\n**Key activities:**\n- Delivering safe, affordable, and reliable services\n- Timely response and repair\n\n### Secure water future\nLeading for our environmental future by ensuring Melbourne never experiences severe water restrictions again. [[CP p.13](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=13)]\n\n**Key activities:**\n- Reliying on rainfall and dams is no longer enough to secure long-term water security\n- Strive to ensure Melbourne never experiences severe water restrictions again\n\n### Beyond zero carbon\nLeading for our environmental future by eliminating our carbon emissions, embracing a circular economy, and protecting and restoring ecosystems. [[CP p.14](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=14)]\n\n**Key activities:**\n- Eliminating our carbon emissions\n- Embracing a circular economy\n- Protecting and restoring ecosystems\n\n## Values and principles\n\n_Yarra Valley Water Values_\n\n- People First\n- We work as One Team\n- We will Be Brave\n- With clear focus we Deliver what Matters\n- And together we will have a Positive Impact\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Carbon emissions reduction | Beyond zero carbon | [CP p.14](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=14) |\n| WAT01 | Water restrictions avoidance | Secure water future | [CP p.13](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=13) |\n| ECO01 | Circular economy adoption | Towards circular economy | [CP p.14](https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=14) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Carbon emissions reduction | Target met | Achieved | AR p.14 |\n| WAT01 | Water restrictions avoidance | No severe water restrictions | Achieved | AR p.13 |\n| ECO01 | Circular economy adoption | Initiatives underway | Partially achieved | AR p.14 |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# Yarra Valley Water Corporation - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:47:04.299311+00:00\n**Entity ID**: S-VIC-070\n**Entity type**: State-Owned Corporation\n**Jurisdiction**: VIC\n**Portfolio**: \n**Website**: https://www.yvw.com.au/\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| other-pdfs | 5 |\n| pages | 20 |\n| strategies | 4 |\n\n## Executive Readout\n\n### Purpose\n\n- 51\nculturally and general from the edge of\nlinguistically diverse customer base our service area 2022-23\nstakeholders 11 9 4 Outcome Measure 2018-19 2019-20 2020-21 2021-22 (forecast)\nworkshopped\nSafe Compliance with Safe\nsolutions to the youth aged deaf and hard blind and\ndrinking Drinking Water Regulations\nkey challenge 16 to 25 of hearing low vision\nwater\nReliable Customers who experienced\nwater and three or more unexpected\nA Citizens’ Jury of\nsewerage water or sewerage service\n40 services interruptions in 12 months\nTimely Customers whose interrupted\n26 1300+\nresponse water or sewerage service was\ncustomers\nand restored within four hours\ncustomers evolved customers participated in restoration\nour existing outcomes willingness to pay surveys 24 Fair access Customers who have accessed\nand our services believe we help\ncustomers new\nassistance customers experiencing\nto the process\n Source: `other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)`\n- [Page 8]\n8 YARRA VALLEY WATER\n2023-28 PRICE SUBMISSION\nResearch and engagement statistics\n84\n60\npeople co-designed\nthe engagement\nprogram participants in 6 mini panels\n13 13 10\n51\nculturally and general from the edge of\nlinguistically diverse customer base our service area\nstakeholders 11 9 4\nworkshopped\nsolutions to the youth aged deaf and hard blind and\nkey challenge 16 to 25 of hearing low vision\nA Citizens’ Jury of\n40\n26 1300+\ncustomers\ncustomers evolved customers participated in\nour existing outcomes willingness to pay surveys 24\ncustomers new\nto the process\n16\ncustomers from\n23,000+ 39,000+ the mini panels\n1400+\nunique visits to our touchpoints with\nengagement website customers since 2018\ncombined Jury hours\nthrough ongoing research\nAn Aboriginal Community Working Group\n3 1 6 2 37\nworkshops session with Indigenous Elders combined\nCitizens' Jury participants hours\n Source: `other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)`\n- We sponsored Mob Designed in consultation\nWalks, a community with Wurundjeri, this circle\nof First Peoples whose honours the platypus.\npurpose is to exchange\nideas on health and wellbeing,\n2023 motivate each other to pursue\nhealthier lifestyles and foster 2024\nWe leapt forward\nconnections to Country As part of\non our reconciliation\nthrough group walks and our end-of-year\njourney by integrating\nfitness challenges. celebrations, we\n‘Honouring and Healing\ncoordinated a fundraiser 2024\nCountry’ as the guiding\nprinciple for our refreshed for Deadly Science, raising Scott Darlow, a\n2030 Strategy. $4,100.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nSafe drinking Compliance with safe Target 100% 100% 100% 100%\nwater drinking water\nregulations Result 100% 100% 100% 100%\nWhat we did\nProviding safe, high quality drinking water is our most important deliverable and we’ve\nachieved 100 per cent compliance with the Safe Drinking Water Regulations 2015.\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n\n### Role and Functions\n\n- Deliverables Timeline Responsibility\nDeliverables Timeline Responsibility\nPromote National Reconciliation Week 27 May - 3 June Divisional Manager,\ninternally and externally, using Reconciliation 2026, 2027, 2028 Strategic Communications,\nDevelop and implement a staff June 2026, Divisional Manager,\nAustralia’s resources to build understanding together with Divisional\ncommunications and engagement plan to 2027, 2028 Community Inclusion\nof reconciliation and what it means for Manager, Community\nraise awareness of reconciliation and ensure together with Divisional\nYarra Valley Water.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- Deliverables Timeline Responsibility\nMaintain Aboriginal and Torres Strait June 2026, Divisional Manager,\nIslander representation on the Reconciliation 2027, 2028 Community Inclusion\nOur approach includes making reconciliation everyone’s business, sharing initiatives Leadership Committee to ensure that cultural\nacross the organisation, and clearly stating its importance to us as a business. knowledge and perspectives are at the heart of\nWe’re embedding reconciliation initiatives as business as usual, while supporting our decision-making.\nour staff to use the principles of Head (Think), Heart (Feel), and Hand (Act) through\nAnnually review and update the Terms September 2025, Divisional Manager,\na culturally appropriate lens.\nof Reference for the Reconciliation 2026, 2027 Community Inclusion\nLeadership Committee.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- [pages 12,13,14,15]\nle understand role of water in our\n Ecosystems\nthe consequences of ecosystems.\n Water saving and conservation\nexcessive use of\nThey want an increase in  Deliver commitments made in our Reconciliation Action Plan.\nwater\neducation strategies in  Review commercial customers’ water conservation plans to\npartnership with other ensure they’re up to date and incorporate best practice.\nstakeholders including  Continue investing in the water conservation program (digital or\nAboriginal Peoples, the face-to face incursion) available to all schools in our service area\nDepartment of Education,  Continue delivering a joint, Melbourne wide campaign with other\nand commercial water businesses using mass media across all media channels to\nbusinesses. target all Melburnians.\n©2022 YARRA VALLEY WATER 11\n Source: `other-pdfs/Response-to-the-Citizens-Jury_FINAL_920KB.pdf (https://media-2.yvw.com.au/inline-files/Response to the Citizens Jury_FINAL_920KB.pdf)`\n- [pages 15,16]\nManager, Asset Delivery\nWaterCare Case Manager\n• Adam Smith\n• Chris Ennab Facilities Manager\nTeam Leader, Customer Care\n• Caillan Smith\n• Jane Finlay Planning Engineer, Integrated Growth\nSenior People Partner, Diversity Equity Planning\n& Inclusion\n• Rachel Speirs\n• Joe Gargaro Senior People Partner, Organisation and\nDivisional Manager, Development Services Workforce Design\n• Alice Greenhill • James McDermott\nStrategy and Sustainability Manager Project Manager, Technology Strategy and\n• Cindy Kozel Portfolio\nRegulatory Economist • Hannah Mercer\nWurundjeri Elders gather under Bunjil’s nest in a tree at\n• Elise MacDonell Project Coordinator, Reconciliation\nWollert Community Farm, along with staff from Yarra\nSewer Operations Engineer\nValley Water and Whittlesea Community Connections.\n— —\n26 27\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- Increase visibility of Aboriginal languages June 2026, Facilities Manager,\nDeliverables Timeline Responsibility across all sites by collaborating with 2027, 2028 supported by Divisional\nWurundjeri, Boon Wurrung, and Bunurong Manager, Community\nReconciliation Leadership Committee to First week in July Divisional Manager,\nto name sites and meeting rooms in local Inclusion\nparticipate in one external NAIDOC Week 2025, 2026, 2027 Community Inclusion,\nlanguages and display appropriate signage.\nevent such as: supported by\nReconciliation Leadership Explore developing a First Peoples Cultural June 2027 Facilities Manager,\n• NAIDOC March\nCommittee Chair/s Hub at our Mitcham head office. supported by Divisional\n• NAIDOC Flag Raising Ceremony Manager, Community\n• Victorian NAIDOC Gala Inclusion\n• Eastern Metropolitan Region\nDevelop, implement and communicate an June 2026 Divisional Manager,\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- Deliverables Timeline Responsibility\nDeliverables Timeline Responsibility\nContinue to implement, review, and refine June 2026, 2027, Head of Procurement\nan Aboriginal and Torres Strait Islander 2028 Continue to collaborate with Traditional June 2026, 2027, Aboriginal Partnerships\nprocurement strategy, which considers: Custodians/Owners, Wurundjeri, Boon 2028 Manager\nWurrung and Bunurong to establish what\n• Removing barriers to enable businesses to\nresources Yarra Valley Water has that can\nbe the suppliers of choice, when procuring\ncreate benefit, including land, water,\ngoods and services from Aboriginal and\nand people.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n\n### Strategic Priorities\n\n- Deliverables Timeline Responsibility\nDeliverables Timeline Responsibility\nPromote National Reconciliation Week 27 May - 3 June Divisional Manager,\ninternally and externally, using Reconciliation 2026, 2027, 2028 Strategic Communications,\nDevelop and implement a staff June 2026, Divisional Manager,\nAustralia’s resources to build understanding together with Divisional\ncommunications and engagement plan to 2027, 2028 Community Inclusion\nof reconciliation and what it means for Manager, Community\nraise awareness of reconciliation and ensure together with Divisional\nYarra Valley Water.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- Deliverables Timeline Responsibility\nMaintain Aboriginal and Torres Strait June 2026, Divisional Manager,\nIslander representation on the Reconciliation 2027, 2028 Community Inclusion\nOur approach includes making reconciliation everyone’s business, sharing initiatives Leadership Committee to ensure that cultural\nacross the organisation, and clearly stating its importance to us as a business. knowledge and perspectives are at the heart of\nWe’re embedding reconciliation initiatives as business as usual, while supporting our decision-making.\nour staff to use the principles of Head (Think), Heart (Feel), and Hand (Act) through\nAnnually review and update the Terms September 2025, Divisional Manager,\na culturally appropriate lens.\nof Reference for the Reconciliation 2026, 2027 Community Inclusion\nLeadership Committee.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nSafe drinking Compliance with safe Target 100% 100% 100% 100%\nwater drinking water\nregulations Result 100% 100% 100% 100%\nWhat we did\nProviding safe, high quality drinking water is our most important deliverable and we’ve\nachieved 100 per cent compliance with the Safe Drinking Water Regulations 2015.\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n- Refer to Appendix B -\nService standards on page 144 for further information.\n• Substantially improved the service level for five indicators, including:\n− A minimum 45 per cent improvement in the average time to attend bursts and leaks\n(measured on 5-year average) from 43.7 minutes to 24 minutes for priority 1 events\nand from 87.9 minutes to 35.6 minutes and 801.7 minutes to 285.5 minutes for\npriority 2 and 3 events respectively.\n− 42 per cent reduction in both the time taken to attend sewer spills and blockages\nfrom 82.3 minutes to 47.4 minutes, and in the average time taken to rectify a sewer\nblockage from 242.6 minutes to 139 minutes.\n©2022 YARRA VALLEY WATER 2023-28 PRICE SUBMISSION 20\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Key statistics that demonstrate the appropriateness of safe drinking water as an outcome\ninclude:\n• 81 per cent of customers who participated in the midpoint review research ranked ‘safe\ndrinking water’ as their highest priority of the seven existing outcomes31.\n• Customers rated the statement ‘I want my water to taste good and be safe’ the most\nimportant outcome32.\n• Water Services Association of Australia (WSAA) Understanding Trust (in water)\nresearch (July 2019) found ‘good water quality’ was the highest unprompted factor\nassociated with trust in the context of water (59 per cent)33.\n• 90 per cent of 2022 jurors rated the outcome as like it or love it34.\n• The Jury recommended a continued focus on providing high quality water while focusing\non price minimisation (recommendation 2)35 which was supported by customers, through\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Customer Service Code standards (current) Target (2018-23) Target (2023-28)\nWater service standards\nCustomers experiencing more than five unplanned water supply 165 231\ninterruptions in any 12-month period\nAverage time taken to attend priority 1 bursts and leaks 43.7 minutes 24 minutes\nAverage time taken to attend priority 2 bursts and leaks 87.9 minutes 36 minutes\nAverage time taken to attend priority 3 bursts and leaks 801.7 minutes 286 minutes\nAverage time taken to restore customers’ water supply – planned 127.5 minutes 113 minutes\nAverage time taken to restore customers’ water supply – unplanned 110.3 minutes 101 minutes\nSewerage service standards\nCustomers receiving more than 3 sewer blockages in the year 11 12\nAverage time taken to attend sewer spills and blockages 82.3 minutes 47 minutes\nAverage time taken to rectify a sewer blockage 242.6 minutes 139 minutes\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- [Page 10]\n10 YARRA VALLEY WATER\n2023-28 PRICE SUBMISSION\nBuilding on strong foundations (continued)\nValue for money Trust Reputation Satisfaction\n2018-2022 2018-2022 2018-2022 2018-2022\n7.5 7.5 7.5 7.5\n7 7 7 7\n6.5 6.5 6.5 6.5\n6 6 6 6\n5.5 5.5 5.5 5.5\nCustomer perception results as measured independently by the ESC, using a 12-month rolling average\nTypical household bill based on 150kL water use\n$1,400\nWhat customers told us\n$1,200\n$1,000\nThe main themes of feedback we heard from customers were:\n$800\n$600\nSafe drinking water Do more to save drinking\n$400\nis the number water and take more care\none priority. of, and protect, the natural $200\nenvironment.\n$0\n13-14 14-15 15-16 16-17 17-18 18-19 19-20 20-21 21-22 22-23 23-24 24-25 25-26 26-27 27-28\n2013-14 to 2017-18 2018-19 to 2022-23 2023-24 to 2027-28\nWe don’t always meet\nregulatory period regulatory period regulatory period\n Source: `other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)`\n- [Page 17]\nYARRA VALLEY WATER 17\n2023-28 PRICE SUBMISSION\nOutcome 1 – Safe and pleasant drinking water\nWe know that providing safe clean drinking water is our number one priority.\n Source: `other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)`\n- Increase visibility of Aboriginal languages June 2026, Facilities Manager,\nDeliverables Timeline Responsibility across all sites by collaborating with 2027, 2028 supported by Divisional\nWurundjeri, Boon Wurrung, and Bunurong Manager, Community\nReconciliation Leadership Committee to First week in July Divisional Manager,\nto name sites and meeting rooms in local Inclusion\nparticipate in one external NAIDOC Week 2025, 2026, 2027 Community Inclusion,\nlanguages and display appropriate signage.\nevent such as: supported by\nReconciliation Leadership Explore developing a First Peoples Cultural June 2027 Facilities Manager,\n• NAIDOC March\nCommittee Chair/s Hub at our Mitcham head office. supported by Divisional\n• NAIDOC Flag Raising Ceremony Manager, Community\n• Victorian NAIDOC Gala Inclusion\n• Eastern Metropolitan Region\nDevelop, implement and communicate an June 2026 Divisional Manager,\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- Deliverables Timeline Responsibility\nDeliverables Timeline Responsibility\nContinue to implement, review, and refine June 2026, 2027, Head of Procurement\nan Aboriginal and Torres Strait Islander 2028 Continue to collaborate with Traditional June 2026, 2027, Aboriginal Partnerships\nprocurement strategy, which considers: Custodians/Owners, Wurundjeri, Boon 2028 Manager\nWurrung and Bunurong to establish what\n• Removing barriers to enable businesses to\nresources Yarra Valley Water has that can\nbe the suppliers of choice, when procuring\ncreate benefit, including land, water,\ngoods and services from Aboriginal and\nand people.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Measure: Volume of sewage spills that have a material impact to the environment\nTarget:\n< 5,000 kL\nResult: 9,348\nkL –\nnot achieved\nWe have not met the target this year due to large storms in January 2024, which resulted in significant spills.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Measure: Customers who experienced 5 or more unplanned interruptions in the last 3 years and any interruptions this year\nTarget:\n< 3,572 customers\nResult:\n2,526 customers -\nachieved\nThis measure is aimed at effectively resolving systemic issues to ensure customers don’t continue to experience interruptions.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Measure: Business customers who use more than 100 megalitres (100 million litres) of water a year, who have an active water efficiency plan\nTarget:\n100%\nResult:\n100% -\nachieved\nUnder the\nWater Act (1989),\nwe report annually on business customers using more than 100 megalitres a year, and whether they participate in a water conservation program.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nSafe drinking Compliance with safe Target 100% 100% 100% 100%\nwater drinking water\nregulations Result 100% 100% 100% 100%\nWhat we did\nProviding safe, high quality drinking water is our most important deliverable and we’ve\nachieved 100 per cent compliance with the Safe Drinking Water Regulations 2015.\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n- Measure: Customers who agree we provide great drinking water\nTarget:\n91%\nResult:\n86%\n- not achieved\nCustomers want their water to be safe and ‘taste good’.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Reliable water and sewerage services\nMeasure: Customers who experience 3 or more unplanned interruptions\nTarget:\n< 7,000 customers\nResult:\n4,896 customers -\nachieved\nThis measure is largely focused on water failure events – where the normal supply of water to a customer or group of customers is disrupted.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Outcomes\nSafe and pleasant drinking water\nMeasure: Compliance with Safe Drinking Water Regulations (2015)\nTarget:\n100%\nResult:\n100%\n- achieved\nCustomers\ntold us that ‘compliance\nwith safe drinking water regulations (2015)\n​’ is the most important measure for this outcome.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Measure: Customers whose water or sewerage service wasn’t restored within 4 hours\nTarget:\n4.85% of customers\nResult:\n4.05% of customers -\nachieved\nFor customers who had experienced an interruption to their service in the past 12 months, the most important factor was to ‘react quickly to water and sewerage issues’.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Measure: Customers whose water or sewerage service wasn’t restored within 12 hours\nTarget:\n0.35% of customers\nResult:\n0.23% of customers -\nachieved\nThis measure focuses on customers who’ve had extended service outages.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nReliable water Customers who Target 0.96% 0.96% 0.96% 0.96%\nand sewerage experience three or\nservices more unplanned water Result 0.94% 0.98% 0.98% 0.88%\ninterruptions or three\nor more sewerage\nservice interruptions in\n12 months (five-year\nrolling average)\nAs we didn’t meet our rolling five-year average target in 2019-20 and 2020-21, we\nreturned $1.5 million to customers, via a reduction in the following year’s prices, as\npromised in our price submission for 2018 to 2023.\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n- [Page 17]\nOur performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nTimely Customers whose Target 91.1% 91.1% 91.1% 91.1%\nresponse and interrupted service\nrestoration (water and sewerage) Result 93.9% 95.1% 96.7% 96.1%\nhas been restored with\nfour hours\nWhat we did\nOur customers expect a fast response and effective restoration of their water and\nsewerage services if they’re interrupted.\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n- Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nFair access and Customers who, Target 89% 89% 89% 89%\nassistance for having accessed our\nall support programs, Result 89% 90% 94% 93%\nbelieve Yarra Valley\nWater helps\ncustomers\nexperiencing difficulty\npaying for their water\nand sewerage services\nWhat we did\nIn 2020-21 our work changed significantly due to the impact of coronavirus on our\ncustomers.\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n- Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nWater Total water use (litres/ Target 221 217 213 211\navailability and per person/ per day)\nconservation Result 233 221 214 219\nAs we didn’t meet our litres/ per person/ per day target for the past four years, we\nhave returned $6 million to customers ($1.5 million per year), via a reduction in the\nfollowing year’s prices, as promised in our price submission for 2018 to 2023.\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n- Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nModern flexible Customers who are Target 86% 86% 86% 86%\nservice satisfied with their\nmost recent Result 82% 87% 87% 88%\ninteraction with us\nAs we didn’t meet our customer satisfaction target in 2018-19, we returned $1.5\nmillion to customers, via a reduction in prices in 2019-20, as promised in our price\nsubmission for 2018 to 2023.\n©2022 YARRA VALLEY WATER INFORMATION PACK 26\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $30.53 million, $45.34 million, $29.67 million, 30.53 million, 45.34 million, 29.67 million | [Page 46]\nOutcome Reliable water and sewerage services\nMeasures and Customers who experience three or more unplanned interruptions\ntargets Target < 7000 customers per annum\nCustomers who experienced five or more unplanned interruptions in the last three years,\nand any interruptions this year\nTarget < 3572 customers per annum\nWhat we’ll do Deliver the following key renewal projects for assets that have reached capacity or the\nend of service life: | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n| $256.4 million, $454.19 million, $67.02\nmillion, $24.64 million, 256.4 million, 454.19 million | [Page 80]\n500\n450\n400\n350\n300\n250\n200\n150\n100\n50\n0\n18-19 19-20 20-21 21-22 22-23 23-24 24-25 25-26 26-27 27-28 28-29 29-30 30-31 31-32 32-33\nRegulatory Period Regulatory Period Regulatory Period\n2018-19 to 2022-23 2023-24 to 2027-28 2028-29 to 2032-33\nFigure 14: Total capital expenditure – 15-year trend 2018-19 to 2032-33 ($ million January 2023)\nThe increase in planned capital expenditure is predominantly driven by:\n• The total value of major pr | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n| $38.37 million, $31.89 million, 0.26 per cent, 1.7 per cent, 38.37 million, 31.89 million | This\nforecast includes a proposed net growth and efficiency allowance of 0.26 per cent,\nreflecting:\n• Compounding controllable operating cost efficiency improvement rate of 1.7 per cent\nper annum, totalling $38.37 million.\n• Additional costs totalling $31.89 million to service growth that averages 1.44 per cent\nper annum, reflecting the marginal cost of growth rather than the rate of growth (as per\nprevious price review periods) in customer numbe | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n| $1,962.03 million, 1,962.03 million | 180 250\n160\n140 200\n120\n150\n100\n80\n100\n60\n40 50\n20\n0 0\n18-19 19-20 20-21 21-22 22-23 23-24 24-25 25-26 26-27 27-28 28-29 29-30 30-31 31-32 32-33\nRegulatory Period Regulatory Period Regulatory Period\n2018-19 to 2022-23 2023-24 to 2027-28 2028-29 to 2032-33\nFigure 10: Forecast total operating costs and operating costs per customer 2018-19 to 2032-33 ($million January 2023)\nOur planned capital expenditure is $1,962.03 million for the 2023-28 regulat | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n| $38.37 million, $31.89 million, 0.26\nper cent, 1.70 per cent, 38.37 million, 31.89 million | For the 2023-28 regulatory period, we propose a net growth and efficiency allowance of 0.26\nper cent, reflecting:\n• A compounding controllable operating cost efficiency improvement rate of 1.70 per cent\nper annum, totalling $38.37 million.\n• Additional costs totalling $31.89 million to service growth that averages 1.44 per cent\nper annum, reflecting the marginal cost of growth rather than the rate of growth (as per\nprevious price review periods) | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n| $275.10 million, 275.10 million | Valued at $275.10 million, disposals in 2022-23 and 2023-24 are significantly higher than the\nhistorical annual average and will initially reduce the RAB – impacting both return on assets\nand regulatory depreciation. | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n| $5.28 billion, 5.28 billion | 5.8 Regulatory depreciation of assets\nOur existing RAB has an opening value in 2023-24 of $5.28 billion with an average remaining\nasset life of 68.9 years, varying from one year for computer software to 94 years for\nsewerage mains and recycled water reticulation assets. | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n| $1.8 million, 1.8 million | [pages 117,118,119,120]\nt April\nset is the value at the time of determination with revenue cap adjustments and the pass-through\nof costs/benefits made outside of the revenue cap for:\n• annual regulatory rate of return update\n• non-achievement of outcome targets ($1.8 million nominal per outcome per annum)\n• deferral of top 10 projects adjustment\n• unit rate efficiencies on water main renewals\n• tax ruling changes\n• bulk charges\nact is the actual | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n| $5.6 billion, 2 million, 5.6 billion | Key statistics\n2 million 807,000\npopulation served residential properties\n60,000 41,000\nbusiness customers properties with\nrecycled water\n$5.6 billion 44\nof infrastructure assets water service reservoirs\n3 1\nwater recycling plants food waste to energy facility\n10,301km 696km\nof water mains of recycled water mains\n68 413\ndrinking and recycled drinking and recycled water\nwater pump stations pressure reducing stations\n10,301km 103\nof sewerage mains | `other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)` |\n| $1.5 million, 1.5 million | Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nReliable water Customers who Target 0.96% 0.96% 0.96% 0.96%\nand sewerage experience three or\nservices more unplanned water Result 0.94% 0.98% 0.98% 0.88%\ninterruptions or three\nor more sewerage\nservice interruptions in\n12 months (five-year\nrolling average)\nAs we didn’t meet our rolling five-year average target in 2019-20 and 2020-21, we\nreturned $1.5 million to customers, via | `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)` |\n| $1.5 million, 1.5 million | [pages 13,14,15,16]\n2018-19 2019-20 2020-21 2021-22\nReliable water Customers who Target 0.96% 0.96% 0.96% 0.96%\nand sewerage experience three or\nservices more unplanned water Result 0.94% 0.98% 0.98% 0.88%\ninterruptions or three\nor more sewerage\nservice interruptions in\n12 months (five-year\nrolling average)\nAs we didn’t meet our rolling five-year average target in 2019-20 and 2020-21, we\nreturned $1.5 million to customers, via a reduction in the | `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)` |\n| $6 million, $1.5 million, 6 million, 1.5 million | Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nWater Total water use (litres/ Target 221 217 213 211\navailability and per person/ per day)\nconservation Result 233 221 214 219\nAs we didn’t meet our litres/ per person/ per day target for the past four years, we\nhave returned $6 million to customers ($1.5 million per year), via a reduction in the\nfollowing year’s prices, as promised in our price submission for 2018 to 2023. | `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)` |\n| 100 million | Measure: Business customers who use more than 100 megalitres (100 million litres) of water a year, who have an active water efficiency plan\nTarget:\n100%\nResult:\n100% -\nachieved\nUnder the\nWater Act (1989),\nwe report annually on business customers using more than 100 megalitres a year, and whether they participate in a water conservation program. | `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)` |\n| 100 per cent | Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nSafe drinking Compliance with safe Target 100% 100% 100% 100%\nwater drinking water\nregulations Result 100% 100% 100% 100%\nWhat we did\nProviding safe, high quality drinking water is our most important deliverable and we’ve\nachieved 100 per cent compliance with the Safe Drinking Water Regulations 2015. | `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)` |\n| $1.5 million, 1.5 million | Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nReliable water Customers who Target 0.96% 0.96% 0.96% 0.96%\nand sewerage experience three or\nservices more unplanned water Result 0.94% 0.98% 0.98% 0.88%\ninterruptions or three\nor more sewerage\nservice interruptions in\n12 months (five-year\nrolling average)\nAs we didn’t meet our rolling five-year average target in 2019-20 and 2020-21, we\nreturned $1.5 million to customers, via | `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)` |\n| $6 million, $1.5 million, 6 million, 1.5 million | Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nWater Total water use (litres/ Target 221 217 213 211\navailability and per person/ per day)\nconservation Result 233 221 214 219\nAs we didn’t meet our litres/ per person/ per day target for the past four years, we\nhave returned $6 million to customers ($1.5 million per year), via a reduction in the\nfollowing year’s prices, as promised in our price submission for 2018 to 2023. | `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)` |\n| $1.5\nmillion, 1.5\nmillion | Our performance\nOutcome Measure Target 2018-19 2019-20 2020-21 2021-22\nModern flexible Customers who are Target 86% 86% 86% 86%\nservice satisfied with their\nmost recent Result 82% 87% 87% 88%\ninteraction with us\nAs we didn’t meet our customer satisfaction target in 2018-19, we returned $1.5\nmillion to customers, via a reduction in prices in 2019-20, as promised in our price\nsubmission for 2018 to 2023.\n©2022 YARRA VALLEY WATER INFORMATION PACK 26 | `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)` |\n| $3 million, $1.5 million, 0.96 per cent, 3 million, 1.5 million | Outcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\n(forecast)\nReliable Customers who Target 0.96% 0.96% 0.96% 0.96% 0.96%\nwater and experience three or\nsewerage more unplanned water Result 0.94% 0.98% 0.98% 0.88% 0.84%\nservices interruptions or three\nor more sewerage\nservice interruptions\nin 12 months (5-year\nrolling average)\nTable 38: 2018-23 performance – customer outcome ’reliable water and sewerage services’\nAs we didn’t meet our rolling | `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)` |\n\n## Key Achievements\n\n- To meet this target, we committed to:\n Providing fault response and restoration services including:\n– a 24-hour faults phone line\n– a call back program that gives us the opportunity to get feedback from\ncustomers about their experience\n– an online fault map, that provides up-to-date information in a readily accessible\nway\n Restoring water or sewerage services within four hours\n Containing all sewage spills in the house within one hour, and containing sewage\nspills on the property within four hours\n Providing greater notification, information and minimising inconvenience to\ncustomers by:\n– providing a week’s advance notice of a planned interruption\n– not planning to interrupt services between 5am and 9am, and 5pm and 11pm\n– providing an estimated time of arrival, completion of works as well as updates\non progress\n– notifying customers when works are completed.\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n- Progress and key achievements 20\nLearnings and challenges 21\nOur people 22\nDeveloping our RAP 24\nLanguage statement\nberrbang – Relationships 28\nWe recognise the diversity of Aboriginal and Torres Strait Islander people living gahgook – Respect 36\nin Victoria.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- [pages 16,17,18,19]\nphone line\n– a call back program that gives us the opportunity to get feedback from\ncustomers about their experience\n– an online fault map, that provides up-to-date information in a readily accessible\nway\n Restoring water or sewerage services within four hours\n Containing all sewage spills in the house within one hour, and containing sewage\nspills on the property within four hours\n Providing greater notification, information and minimising inconvenience to\ncustomers by:\n– providing a week’s advance notice of a planned interruption\n– not planning to interrupt services between 5am and 9am, and 5pm and 11pm\n– providing an estimated time of arrival, completion of works as well as updates\non progress\n– notifying customers when works are completed.\n©2022 YARRA VALLEY WATER INFORMATION PACK 15\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf (https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf)`\n- [Page 12]\nYYaarrrraa VVaalllleeyy WWaatteerr Yarra Valley Water\nSSttrreettcchh RReeccoonncciilliiaattiioonn AAccttiioonn PPllaann Stretch Reconciliation Action Plan\nProgress and key achievements Learnings and challenges\nOverall, we achieved or partially achieved 79 of 91 deliverables from our second With our achievements in mind, we’ve reflected on the challenges and where we\nStretch RAP.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- December 2025,\n25 Lucknow Street\n2026, 2027, 2028\nMitcham, Victoria 3132\nReport our progress against our guiding March, June, Divisional Manager,\nprinciple of Honouring and Healing Country September, Community Inclusion\nand RAP commitments to all staff and senior December June\nleaders quarterly including through Strategy 2026, 2027, 2028 For language assistance\nUpdate and Kick Off all staff events.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- As a result, we know that:\n0.75% of our workforce are Aboriginal\n8% speak a language other than English at home\n10% of our workforce arrived in Australia in the last 10 years\n7% of people identify as LGBTIQ+\nWe’re making clear progress on gender diversity – the number of women shortlisted for positions in 2016-17 was 50 per cent, up from 28 per cent in 2015-16.\n Source: `pages/strategies-index__09.html (https://www.yvw.com.au/about-us/our-strategy/sustainability/prosperity-planning-business-resilience-and-inclusive-growth)`\n- We have also reduced water lost in our\nnetwork from 10.8 per cent in 2017-18 to 7.8 per cent in 2021-22 through our\nproactive leak detection and district metering programs.\n• Achieved a 1.52 per cent efficiency rate in our operating expenditure – that absorbed\nthe additional costs associated with new cloud-based technologies (excluding these\ncosts we achieved an underlying efficiency outcome of 2.36 per cent).\n• Delivered, or are on track to deliver fully, nine2 of the 10 major projects we committed to\nover the period, consciously deferring components of one project to deliver efficiencies.\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- [Page 17]\n• Achieve, through better capital delivery, a five per cent packaging and project\nmanagement efficiency of $33.13 million across all growth projects.\n• Invest $1,962.03 million of capital to maintain existing service levels, meet regulatory\nobligations and service new customers, including:\n− 10 major projects with a total value of $454.19 million – a significant increase from\n$256.4 million for the top 10 projects that will be delivered in the 2018-23 period.\n− Renewal of high-risk and high-consequence water distribution mains based on\nconfirmed risk and condition assessment, together with an increase in the number of\nrisk assessments required due to a 120 per cent increase in the length of main that\nwill reach end of design life by the end of the 2023-28 period.\n− Commencing a meter replacement program for the 62 per cent of meters that will\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Refer to Appendix B - Operating expenditure on page 149 for further details.\n• $319.92 million additional capital expenditure (24.66 per cent) or $76.76 million (5.92\nper cent) after adjusting for the $257.11 million of potential, but uncertain ‘at risk’\nexpenditure identified in our 2018-2023 submission.\n• Overall our capital investments have delivered value for customers through:\n− $639.5 million to provide water, recycled water and sewerage services to 75,100 new\ncustomers located across our service area – over 4,000 more (0.5 per cent) than we\nexpected.\n− Renewing almost 500km of water and sewerage mains across the network and\nreplacing over 14,500 customers’ property service lines, ensuring a more reliable\nservice for those customers who experienced frequent interruptions.\n− Providing 3200 customers – over 250 more than expected, a sustainable sewerage\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- 2023-24 2024-25 2025-26 2026-27 2027-28\nPost-tax regulatory rate of return (real) 2.71% 2.52% 2.42% 2.33% 2.27%\nTariff revenue from revenue cap products 957.86 940.70 952.72 964.71 976.39\nBulk charges 500.17 494.40 495.30 484.36 481.46\nTable 35: Determination values for revenue cap calculation 2023 – 2028 ($ million January 2023)\n8.5 Adjustment to prices\nWe propose price pass-throughs for the following events:\n• Uncertain and unforeseen events (as per Clause 3 of our 2018 determination)\n• Annual update of Melbourne Water’s prices\n• Annual update of regulatory rate of return\n• Non-achievement of service outcomes\n• Savings in financing costs as a result of deferral of top 10 projects, as per Section 3.9 -\nMajor projects on page 57.\n• Any unit rate efficiencies together with the financing costs to customers if the market\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Target\nOutcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\nSafe drinking Compliance with Safe Drinking 100% 100% 100% 100% 100%\nwater Water Regulations\nReliable water and Customers who experienced 0.96% 0.96% 0.96% 0.96% 0.96%\nsewerage services three or more unexpected water\nor sewerage service\ninterruptions in 12 months\nTimely response Customers whose interrupted 91.1% 91.1% 91.1% 91.1% 91.1%\nand restoration water or sewerage service was\nrestored within four hours\nFair access and Customers who have accessed 89% 89% 89% 89% 89%\nassistance for all our services believe we help\ncustomers experiencing\ndifficulty paying for their water\nand sewerage services\nWater availability Total water use (litres of water 221 217 213 211 210\nand conservation used per person per day)\nModern flexible Customers who are satisfied 86% 86% 86% 86% 86%\nservice with their most recent\ninteraction\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- To ensure the quality of our water met our regulatory obligations and customer\nexpectations, over the last four years we:\n• Monitored and tested the water from over 1,200 randomly selected sample taps in 34\ndifferent water quality zones annually – an independent laboratory collected and tested\nover 7,000 water samples for us each year.\n• Installed around 60 new sample taps each year (in line with population growth) and\nmaintained or replaced between 50 to 150 taps per year, to enable sampling and testing\nof the water in accordance with our monitoring program.\n• Conducted proactive risk-based inspections and maintenance of our water storage tanks\neach year, as well as carried out major upgrades as required (e.g. the Panton Hill storage\ntanks were replaced with a new tank as they were in poor condition and reaching the end\nof their asset life).\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Set remit\nsolutions commitments deliver\nexpectations\n(Feb – Mar 2021) (Sep – Nov 2021) (Nov 2021) (Dec 2021) (Feb – May 2022) (Jun – Sep 2022)\nWe developed We found out Customers The community A Citizens' Jury From these\nour engagement what's most defined the proposed deliberated recommendations,\nplan with important to our key challenge solutions for a and made we developed our\ncommunity input community to be solved Citizens' Jury recommendations customer outcomes\nto consider and proposals\nOur price submission engagement approach We also used our ongoing research,\nwas co-designed with stakeholders, community community engagement and customer\nrepresentatives and staff\nexperience insights to provide the An Aboriginal The Aboriginal Willingness\nfoundation of information for our Community Community to pay study\nengagement approach, and ultimately Working Group Working Group\n Source: `other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)`\n- The Working Group’s feedback was shared with all Jury members who discussed and actioned it at their next session\nThe Jury concluded their deliberations in April and made 12 recommendations to our Board in May for solving this challenge\nHere’s a breakdown of what happened over the Jury’s five days:\nDay 1\nOn Saturday 12 February, the Citizens’ Jury:\nLearned more about their task, about Yarra Valley Water, and were presented background engagement reports\nParticipated in a circle conversation with local Elders and heard from experts from diverse perspectives\nDay 2\nThe Citizens’ Jury had their second full day on Saturday 26 February, where they:\nStarted to unpack the key question and 12 underlying problem themes\nDiscussed potential trade-offs and their implications\nCaptured their initial emerging ideas and identified additional information they needed\nDay 3\n Source: `pages/strategies-index__03.html (https://www.yvw.com.au/about-us/our-strategy/price-submission-2023-28)`\n- Compliance was measured based on the Essential\nServices Commission’s indicators as follows:\n• Zero notifications of non-complying water supplied in accordance with Section 18 of the\nSafe Drinking Act 2003.\n• Zero non-conformances found in the Drinking Water Risk Management Plan regulatory\naudit, referred to in Section 10 of the Safe Drinking Water Act 2003.\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- We sponsored Mob Designed in consultation\nWalks, a community with Wurundjeri, this circle\nof First Peoples whose honours the platypus.\npurpose is to exchange\nideas on health and wellbeing,\n2023 motivate each other to pursue\nhealthier lifestyles and foster 2024\nWe leapt forward\nconnections to Country As part of\non our reconciliation\nthrough group walks and our end-of-year\njourney by integrating\nfitness challenges. celebrations, we\n‘Honouring and Healing\ncoordinated a fundraiser 2024\nCountry’ as the guiding\nprinciple for our refreshed for Deadly Science, raising Scott Darlow, a\n2030 Strategy. $4,100.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- [Page 12]\nYYaarrrraa VVaalllleeyy WWaatteerr Yarra Valley Water\nSSttrreettcchh RReeccoonncciilliiaattiioonn AAccttiioonn PPllaann Stretch Reconciliation Action Plan\nProgress and key achievements Learnings and challenges\nOverall, we achieved or partially achieved 79 of 91 deliverables from our second With our achievements in mind, we’ve reflected on the challenges and where we\nStretch RAP.\n Source: `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf (https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf)`\n- Measure: Customers who experienced 5 or more unplanned interruptions in the last 3 years and any interruptions this year\nTarget:\n< 3,572 customers\nResult:\n2,526 customers -\nachieved\nThis measure is aimed at effectively resolving systemic issues to ensure customers don’t continue to experience interruptions.\n Source: `pages/announcements-index__12.html (https://www.yvw.com.au/about-us/reports/our-performance-2023-24)`\n- Day 4\nOn Saturday 19 March, the Jury:\nRefined their ideas and wrote their first draft recommendations\nRewrote their draft recommendations using feedback from the Aboriginal Community Working Group and experts they’d heard from previously\nDay 5\nThe Jury’s last day was on Saturday 2 April, where they:\nRefined their draft recommendations after hearing our reflections on them\nPresented their final recommendations for solving the key challenge to our Board\nView the Citizens' Jury's recommendations (PDF, 102KB)\nHear from the Citizen's Jury about their experience\nOur response to the Citizens’ Jury’s recommendations\nOur Board responded to the Jury on their recommendations, explaining what we could and couldn’t support, and why.\n Source: `pages/strategies-index__03.html (https://www.yvw.com.au/about-us/our-strategy/price-submission-2023-28)`\n- Prices and tariff structures 105\n8.1 Major products and services 106\n8.2 Developer and customer contributions for infrastructure and new services 112\n8.3 Additional products and services 115\n8.4 Price control 116\n8.5 Adjustment to prices 117\nAppendices 118\nAppendix A 2018-23 outcomes in review 119\nAppendix B PREMO assessment 141\nB.1 Performance 141\nB.2 Risk 152\nB.3 Engagement 166\nB.4 Management 169\nB.5 Outcomes 172\nAppendix C Detailed capital expenditure 180\nC.1 Asset renewal and customer service level programs 182\nC.2 Customer growth programs 220\nC.3 Business improvements and regulatory compliance programs 226\nAppendix D Detailed operating expenditure 246\nD.1 Base year adjustments 248\nD.2 Net ongoing efficiency 248\nD.3 Additional expenditure items 249\nAppendix E Addressing our environmental and safe drinking water obligations 253\nE.1 Environmental obligations and expectations 253\nE.\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- [pages 9,10,11,12]\nrent level of service compared to other customers, and have\nrecently been impacted by severe storms and are at high risk from bushfires.\n• Designing an approach (refer to Figure 1 on page 9) where each deliberative phase built\ninto the next – we brought people together to define the problem; then we brought new\npeople in to identify solutions.\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- [Page 15]\n• The ongoing forecast benefit of the reduced rolling 10-year average cost of debt and a\nlower return on equity (4.5 per cent) for an advanced PREMO rating.\n• Ensuring our proposed $1,962.03 million capital expenditure program is prudent and\nefficient, demonstrated by:\n− Independent rigorous review of business cases that use Monte-Carlo, cost curve\nanalysis incorporating contingency allowances adapted for the stage, complexity and\nscope of work for our top 10 projects.\n− Independent prudency and efficiency review of 95 per cent of all capital expenditure.\n− A comprehensive process to identify, quantify and determine the most appropriate\nparty to manage risk.\n− An extensive review and adjustment of our proposed capital expenditure in response\nto the current macro-economic headwinds, including constrained resources, supply\nchain and deliverability risk.\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- We have committed to:\n• A real price decrease for residential and business customers for the five-year period\n2023-28 – capped in nominal terms at 5 per cent for 2023-24 and 2024-25.\n• Compounding annual savings in our base operating costs of 1.7 per cent.\n• Accepting the financial risk for $347.33 million of capital expenditure projects where\nthere is significant timing or cost uncertainty, that may be required during the period.\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- [Page 17]\n• Achieve, through better capital delivery, a five per cent packaging and project\nmanagement efficiency of $33.13 million across all growth projects.\n• Invest $1,962.03 million of capital to maintain existing service levels, meet regulatory\nobligations and service new customers, including:\n− 10 major projects with a total value of $454.19 million – a significant increase from\n$256.4 million for the top 10 projects that will be delivered in the 2018-23 period.\n− Renewal of high-risk and high-consequence water distribution mains based on\nconfirmed risk and condition assessment, together with an increase in the number of\nrisk assessments required due to a 120 per cent increase in the length of main that\nwill reach end of design life by the end of the 2023-28 period.\n− Commencing a meter replacement program for the 62 per cent of meters that will\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Refer to Appendix B - Operating expenditure on page 149 for further details.\n• $319.92 million additional capital expenditure (24.66 per cent) or $76.76 million (5.92\nper cent) after adjusting for the $257.11 million of potential, but uncertain ‘at risk’\nexpenditure identified in our 2018-2023 submission.\n• Overall our capital investments have delivered value for customers through:\n− $639.5 million to provide water, recycled water and sewerage services to 75,100 new\ncustomers located across our service area – over 4,000 more (0.5 per cent) than we\nexpected.\n− Renewing almost 500km of water and sewerage mains across the network and\nreplacing over 14,500 customers’ property service lines, ensuring a more reliable\nservice for those customers who experienced frequent interruptions.\n− Providing 3200 customers – over 250 more than expected, a sustainable sewerage\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- [pages 22,23,24,25,26]\nrk from 10.8 per cent in 2017-18 to 7.8 per cent in\n2021-22 through our proactive leak detection and district metering programs.\n− Replacing 5km of distribution mains following confirmation of condition that had\nreached end of life, reducing the risk and impact of catastrophic failure, prolonged\noutages and other impacts.\n− A more modern, flexible, and resilient technology foundation, including enabling\ntechnology for a simpler single view of the customer and protection against\ncybersecurity and business continuity threats.\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n\n## Corporate Values and Operating Culture\n\n- Our price submission is built on a strong foundation of performance during the 2018-2023\nregulatory period – where we:\n• Achieved a minimum of five of seven customer outcomes we committed to each year\nand returned $1.5 million1 to customers through reduced prices in the subsequent year\nfor any outcomes we didn’t meet.\n• Improved in each of the customer perception measures – value for money, satisfaction,\ntrust and reputation in the community – that the ESC independently measures on a\nquarterly basis.\n• Increased investment in areas where customers said they saw additional value, to:\n− Reach more than 150,000 customers who experience barriers to accessing our\nservices, through trusted partners and targeted programs to tell them about the\nsupport we offer.\n− Implement innovative water education and water conservation behaviour change\nprograms for children and the community.\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- [Page 17]\n• Achieve, through better capital delivery, a five per cent packaging and project\nmanagement efficiency of $33.13 million across all growth projects.\n• Invest $1,962.03 million of capital to maintain existing service levels, meet regulatory\nobligations and service new customers, including:\n− 10 major projects with a total value of $454.19 million – a significant increase from\n$256.4 million for the top 10 projects that will be delivered in the 2018-23 period.\n− Renewal of high-risk and high-consequence water distribution mains based on\nconfirmed risk and condition assessment, together with an increase in the number of\nrisk assessments required due to a 120 per cent increase in the length of main that\nwill reach end of design life by the end of the 2023-28 period.\n− Commencing a meter replacement program for the 62 per cent of meters that will\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Outcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\n(forecast)\nSafe drinking Compliance with Safe Drinking\nwater Water Regulations\nReliable water Customers who experienced\nand sewerage three or more unexpected\nservices water or sewerage service\ninterruptions in 12 months\nTimely Customers whose interrupted\nresponse and water or sewerage service was\nrestoration restored within four hours\nFair access Customers who have accessed\nand assistance our services believe we help\nfor all customers experiencing\ndifficulty paying for their water\nand sewerage services\nWater Total water use (litres of water\navailability and used per person per day)\nconservation\nModern flexible Customers who are satisfied\nservice with their most recent\ninteraction\nCare for and Cumulative reduction in\nprotect the carbon emissions compared to\nenvironment 2016-17 baseline of 34,083\ntonnes CO e\n2\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Refer to Appendix B - Operating expenditure on page 149 for further details.\n• $319.92 million additional capital expenditure (24.66 per cent) or $76.76 million (5.92\nper cent) after adjusting for the $257.11 million of potential, but uncertain ‘at risk’\nexpenditure identified in our 2018-2023 submission.\n• Overall our capital investments have delivered value for customers through:\n− $639.5 million to provide water, recycled water and sewerage services to 75,100 new\ncustomers located across our service area – over 4,000 more (0.5 per cent) than we\nexpected.\n− Renewing almost 500km of water and sewerage mains across the network and\nreplacing over 14,500 customers’ property service lines, ensuring a more reliable\nservice for those customers who experienced frequent interruptions.\n− Providing 3200 customers – over 250 more than expected, a sustainable sewerage\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- 2023-24 2024-25 2025-26 2026-27 2027-28\nPost-tax regulatory rate of return (real) 2.71% 2.52% 2.42% 2.33% 2.27%\nTariff revenue from revenue cap products 957.86 940.70 952.72 964.71 976.39\nBulk charges 500.17 494.40 495.30 484.36 481.46\nTable 35: Determination values for revenue cap calculation 2023 – 2028 ($ million January 2023)\n8.5 Adjustment to prices\nWe propose price pass-throughs for the following events:\n• Uncertain and unforeseen events (as per Clause 3 of our 2018 determination)\n• Annual update of Melbourne Water’s prices\n• Annual update of regulatory rate of return\n• Non-achievement of service outcomes\n• Savings in financing costs as a result of deferral of top 10 projects, as per Section 3.9 -\nMajor projects on page 57.\n• Any unit rate efficiencies together with the financing costs to customers if the market\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- In addition to the evolution of outcomes and measures, customer insights have influenced\nthe development of our best offer for customers, including:\n• Confirming that customers value maintaining existing service levels.\n• Additional investments for biodiversity outcomes and water conservation products and\nprograms.\n• Stronger water use price signal and bill simplification.\n• Spreading the forecast price decrease over 2023-24 and 2024-25 after considering the\nhigh inflation environment.\n• Increasing new customer contributions to reflect the increased cost of growth.\n• Our commitment to evolve our community rebate to deliver greater value.\n©2022 YARRA VALLEY WATER 2023-28 PRICE SUBMISSION 12\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Overall Value for Reputation Trust\ncustomer money in the\nsatisfaction community\nPerception score – September 2018 6.5 5.8 6.4 6.3\nout of 10\nAugust 2022 7.1 6.5 7.1 7.1\n(rolling 12-month\nChange\naverage) 0.6 0.7 0.7 0.8\nTrend profile\n(September 2018\nto August 2022)\nComparative position September 2018 8 10 5 7\n– out of 16\nAugust 2022 3 3 3 3\n(rolling 12-month\nChange\naverage) 5 positions 7 positions 2 positions 4 positions\nTrend profile\n(September 2018\nto August 2022)\nTable 3: Customer perception results 2018-19 to 2021-22 as measured independently by the ESC, using a rolling 12-month average\n• Substantially delivered upon targets for key performance indicators and minimum\nservice levels as outlined in the ESC’s Customer Service Code – meeting or exceeding\nannual targets on 80 per cent of occasions (across 12 indicators).\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n- Both correlations were strong (0.727 for\nease; 0.624 for care).63\n• 65 per cent of what drives trust is within the control of the organisation and primarily,\nhow service interactions are managed over time.64\n• Customers who struggled to pay scored their water provider lower for value for money\nthan the average (6.0 versus 6.5).\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `strategies/top-tips-for-cyber-security-english_0.pdf` - strategies - https://www.cyber.gov.au/sites/default/files/2023-02/top-tips-for-cyber-security-english_0.pdf\n- `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf` - strategies - https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf\n- `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_2.pdf` - strategies - https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_2.pdf\n- `strategies/2030-Strategy-website_0.pdf` - strategies - https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf\n- `pages/about.html` - pages - https://www.yvw.com.au/about-us\n- `pages/announcements-index.html` - pages - https://www.yvw.com.au/manage-account/copy-bill-or-statement\n- `pages/announcements-index__10.html` - pages - https://www.yvw.com.au/manage-account/copy-bill-or-statement\n- `pages/announcements-index__11.html` - pages - https://www.yvw.com.au/manage-account/paying-cheque-mail-ends-30-june-2022\n- `pages/announcements-index__12.html` - pages - https://www.yvw.com.au/about-us/reports/our-performance-2023-24\n- `pages/contact.html` - pages - https://www.yvw.com.au/contact-us\n- `pages/homepage.html` - pages - https://www.yvw.com.au/\n- `pages/news-latest.html` - pages - https://www.yvw.com.au/news\n- `pages/strategies-index.html` - pages - https://www.yvw.com.au/about-us/our-strategy\n- `pages/strategies-index__00.html` - pages - https://www.yvw.com.au/about-us/our-strategy\n- `pages/strategies-index__01.html` - pages - https://www.yvw.com.au/help-advice/cyber-resilience\n- `pages/strategies-index__02.html` - pages - https://www.yvw.com.au/help-advice/digital-water-meters-smarter-way-keep-eye-every-drop\n- `pages/strategies-index__03.html` - pages - https://www.yvw.com.au/about-us/our-strategy/price-submission-2023-28\n- `pages/strategies-index__04.html` - pages - https://www.yvw.com.au/about-us/our-strategy/our-commitment-reconciliation\n- `pages/strategies-index__05.html` - pages - https://www.yvw.com.au/about-us/our-strategy/sustainability/our-journey-net-zero\n- `pages/strategies-index__06.html` - pages - https://www.yvw.com.au/about-us/our-strategy/sustainability\n- `pages/strategies-index__07.html` - pages - https://www.yvw.com.au/about-us/our-strategy/sustainability/planet-doing-more-good-rather-less-bad\n- `pages/strategies-index__08.html` - pages - https://www.yvw.com.au/about-us/our-strategy/sustainability/people-contributing-thriving-communities\n- `pages/strategies-index__09.html` - pages - https://www.yvw.com.au/about-us/our-strategy/sustainability/prosperity-planning-business-resilience-and-inclusive-growth\n- `pages/structure.html` - pages - https://www.yvw.com.au/about-us/organisation-overview\n- `other-pdfs/Citizens-Jury-s-recommendations_PS5_102KB.pdf` - other-pdfs - https://media-2.yvw.com.au/inline-files/Citizens' Jury's recommendations_PS5_102KB.pdf\n- `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf` - other-pdfs - https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf\n- `other-pdfs/Response-to-the-Citizens-Jury_FINAL_920KB.pdf` - other-pdfs - https://media-2.yvw.com.au/inline-files/Response to the Citizens Jury_FINAL_920KB.pdf\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf` - other-pdfs - https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf\n- `other-pdfs/Price-submission-2023-28_customer.pdf` - other-pdfs - https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf\n\n## Gaps To Fix\n\n- No corporate plan text source found.\n- No annual report text source found.\n- No global comparison/case-study sources found.", "legislation_md": "# Yarra Valley Water Corporation - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:32:40.622166+00:00\n**Entity ID**: S-VIC-070\n**Jurisdiction**: Victoria\n**Portfolio**: \n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 29\n- Unique legislation references found: 9\n\n| Type | Count |\n|---|---:|\n| Act | 8 |\n| Regulation | 1 |\n\n## Legislation References\n\n### Environment Protection Act 2017\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 3\n**Register search**: https://www.legislation.vic.gov.au/search?q=Environment+Protection+Act+2017\n\n**Sources**:\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n**Evidence contexts**:\n- 0.20 per metre that’s been calculated using the average water main\nrenewal rate over the last five financial years that captures efficiencies in structuring\nrenewal packages and contractor delivery and allows for:\n− Stricter requirements required under recent Environment Protection Act 2017\nreforms and increased costs of soil disposal and water run-off management.\n− Additional water quality testing and disinfection to manage water quality risks\nassociated with works, identified by a recent Hazard Analysis and Critical Control\nPoint (HACCP) revie\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n- are also required as these assets reach\ncapacity constraints and require upgrade to continue to accept customers’ waste, including\nnew trade waste customers, consistent with our regulatory requirements and to support\neconomic growth.\nThe recent updates to the Environment Protection Act 2017 (EP Act) have moved\nenvironmental obligations from a consequence-based model to a more prevention-based\nmodel. As such, we’re required to demonstrate that adequate measures have been\nundertaken to minimise the environmental and public health risks that may ar\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n- ge in suitable habitat. It also sets a key priority of engaging with Traditional\n©2022 YARRA VALLEY WATER 2023-28 PRICE SUBMISSION 243\n\n[page 245]\nOwners/Custodians to include traditional ecological knowledge in biodiversity planning\nand management.\n• The new Environment Protection Act 2017 which commenced in July 2021 and\ntransitions from the previous consequence-based Act (1970). It requires us to take all\nreasonably practicable steps to prevent harm to the environment and human health, not\njust respond to environmental harm when it occurs, ac\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n### Safe Drinking Water Act 2003\n\n**Type**: Act\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.vic.gov.au/search?q=Safe+Drinking+Water+Act+2003\n\n**Sources**:\n- `pages/announcements-index__12.html`\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n**Evidence contexts**:\n- ted the water from over 1,200 randomly selected customer taps in 34 different water quality zones – achieving 100% compliance.\nOur Drinking Water Risk Management Plan has been independently audited by Department of Health approved auditors, as required by the\nSafe Drinking Water Act 2003\nand the Safe Drinking Water Regulations 2015. We successfully passed the risk management plan audit in April 2023 with zero non-conformances identified during the audit. Three opportunities for improvements related to consolidating our documentation and docum\n Source: `pages/announcements-index__12.html`\n- ndicators as follows:\n• Zero notifications of non-complying water supplied in accordance with Section 18 of the\nSafe Drinking Act 2003.\n• Zero non-conformances found in the Drinking Water Risk Management Plan regulatory\naudit, referred to in Section 10 of the Safe Drinking Water Act 2003.\nOutcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\n(forecast)\nSafe drinking Compliance with Target 100% 100% 100% 100% 100%\nwater Safe Drinking\nWater Regulations Result 100% 100% 100% 100% 100%\nTable 37: 2018-23 performance – customer outcome ‘safe drin\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n### Safe Drinking Water Regulations 2015\n\n**Type**: Regulation\n**Confidence**: medium\n**Mentions**: 2\n**Register search**: https://www.legislation.vic.gov.au/search?q=Safe+Drinking+Water+Regulations+2015\n\n**Sources**:\n- `pages/announcements-index__12.html`\n- `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pages.jsonl`\n\n**Evidence contexts**:\n- y selected customer taps in 34 different water quality zones – achieving 100% compliance.\nOur Drinking Water Risk Management Plan has been independently audited by Department of Health approved auditors, as required by the\nSafe Drinking Water Act 2003\nand the Safe Drinking Water Regulations 2015. We successfully passed the risk management plan audit in April 2023 with zero non-conformances identified during the audit. Three opportunities for improvements related to consolidating our documentation and documenting our good practices were identified. Th\n Source: `pages/announcements-index__12.html`\n- drinking Compliance with safe Target 100% 100% 100% 100%\nwater drinking water\nregulations Result 100% 100% 100% 100%\nWhat we did\nProviding safe, high quality drinking water is our most important deliverable and we’ve\nachieved 100 per cent compliance with the Safe Drinking Water Regulations 2015. The\nregulations cover the way water quality tests are conducted and reported. To meet\nour water quality standards, we test our water for:\n Escherichia coli bacteria (E.coli) - Generally found in the intestines of humans,\nbirds and animals. E.coli is an indi\n Source: `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pages.jsonl`\n\n### Flora and Fauna Guarantee Act 1988\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Flora+and+Fauna+Guarantee+Act+1988\n\n**Sources**:\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n**Evidence contexts**:\n- ns program capital expenditure 2023-33 ($ million January 2023)\nC.3.6 Biodiversity and regenerative land use\nContext\nHistorically we’ve managed our sites for their operational purposes.\nThere are increasing expectations regarding land management, including:\n• The Flora and Fauna Guarantee Act 1988, amended in 2019, that requires the\nDepartment of Environment, Land, Water and Planning (DELWP) to prepare a\nbiodiversity strategy with action statements for each threatened species.\n• DELWP’s Protecting Victoria's Environment – Biodiversity 2037, which sets\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n### Gender Equality Act 2020\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Gender+Equality+Act+2020\n\n**Sources**:\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n**Evidence contexts**:\n- Action Plan255 which was developed by DH, DEWLP and the metropolitan\nwater businesses to be endorsed by the deputy secretary of DH ($0.26 million per\nannum).\n• Gender equity action plan ($0.17 million per annum), required as part of our obligations\nunder the Gender Equality Act 2020 that came into effect on 31 March 2021.\n• Increased superannuation guarantee levy from 10.5 per cent (at 1 July 2022) to 12 per\ncent on 1 July 2025 (equivalent to $0.73 million per annum).\n• IT disaster recovery preparation and testing ($0.61 million per annu\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n### Modern Slavery Act 2018\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Modern+Slavery+Act+2018\n\n**Sources**:\n- `pages/strategies-index__06.html`\n\n**Evidence contexts**:\n- , justice and fair work conditions.\nYarra Valley Water recognises that modern slavery practices are a serious violation of human rights. We do not tolerate any form of modern slavery in our business or supply chain.\nOur annual statement, as required under the\nModern Slavery Act 2018\ndetails actions we've taken to understand and address modern slavery risks in our business, operations and supply chain.\nGo to Modern Slavery Statement 2023-24\n Source: `pages/strategies-index__06.html`\n\n### Occupational Health and Safety Act 2004\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Occupational+Health+and+Safety+Act+2004\n\n**Sources**:\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n**Evidence contexts**:\n- e chemical and fuel\nstorage, gardens and access paths, fire safety and emergency response and management\nequipment.\nOperating and managing facilities to ensure a safe working environment is governed by\nregulatory requirements set out in, but not limited to:\n• Occupational Health and Safety Act 2004 (OHS Act)\n• Building Act 1993\n• Building Regulations 2018 – Schedule 8 Fire protection.\nThese legislative requirements support our duty of care for personnel and those visiting our\nsites by ensuring premises are built to regulation, are safe, well maintained\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n### Safe Drinking Act 2003\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Safe+Drinking+Act+2003\n\n**Sources**:\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n**Evidence contexts**:\n- er cent compliance with the Victorian Safe\nDrinking Water Regulations (2015). Compliance was measured based on the Essential\nServices Commission’s indicators as follows:\n• Zero notifications of non-complying water supplied in accordance with Section 18 of the\nSafe Drinking Act 2003.\n• Zero non-conformances found in the Drinking Water Risk Management Plan regulatory\naudit, referred to in Section 10 of the Safe Drinking Water Act 2003.\nOutcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\n(forecast)\nSafe drinking Compliance with Target\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n### Victorian Critical Infrastructure Framework and Emergency Management Act 2013\n\n**Type**: Act\n**Confidence**: low\n**Mentions**: 1\n**Register search**: https://www.legislation.vic.gov.au/search?q=Victorian+Critical+Infrastructure+Framework+and+Emergency+Management+Act+2013\n\n**Sources**:\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n**Evidence contexts**:\n- gencies impacting water and wastewater services, to meet new regulatory\nexpectations and legislative requirements. This meets the guidance from the\nDepartment of Health for increased response capability249 and ensures compliance with\nour designation under the Victorian Critical Infrastructure Framework and Emergency\nManagement Act 2013 Part 7A250.\n• Proactively improving the disinfection (chlorine) residual levels in our drinking water\nsystem by installing, maintaining and operating secondary chlorinator facilities and\ncleaning additional water quality zones that currently have low levels o\n Source: `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl`\n\n## Files Scanned\n\n- `pages/about.html` (page)\n- `pages/announcements-index.html` (page)\n- `pages/announcements-index__10.html` (page)\n- `pages/announcements-index__11.html` (page)\n- `pages/announcements-index__12.html` (page)\n- `pages/contact.html` (page)\n- `pages/homepage.html` (page)\n- `pages/news-latest.html` (page)\n- `pages/strategies-index.html` (page)\n- `pages/strategies-index__00.html` (page)\n- `pages/strategies-index__01.html` (page)\n- `pages/strategies-index__02.html` (page)\n- `pages/strategies-index__03.html` (page)\n- `pages/strategies-index__04.html` (page)\n- `pages/strategies-index__05.html` (page)\n- `pages/strategies-index__06.html` (page)\n- `pages/strategies-index__07.html` (page)\n- `pages/strategies-index__08.html` (page)\n- `pages/strategies-index__09.html` (page)\n- `pages/structure.html` (page)\n- `other-pdfs/29092022-ESC---YVW-Price-Submission_0.pages.jsonl` (pdf_pages)\n- `other-pdfs/Citizens-Jury-s-recommendations_PS5_102KB.pages.jsonl` (pdf_pages)\n- `other-pdfs/Price-submission-2023-28_customer.pages.jsonl` (pdf_pages)\n- `other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pages.jsonl` (pdf_pages)\n- `other-pdfs/Response-to-the-Citizens-Jury_FINAL_920KB.pages.jsonl` (pdf_pages)\n- `strategies/2030-Strategy-website_0.pages.jsonl` (pdf_pages)\n- `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pages.jsonl` (pdf_pages)\n- `strategies/CO-RAP20240603-RAP-Digital-accessible-FA_2.pages.jsonl` (pdf_pages)\n- `strategies/top-tips-for-cyber-security-english_0.pages.jsonl` (pdf_pages)", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.", "purposes_source_page": 2, "how_we_deliver": "We’ll continue working with government, community and industry partners to focus on the things that matter most.", "how_we_deliver_source_page": 4, "government_priorities": [ { "text": "Climate change and environment", "source_page": 6 }, { "text": "Customer and community outcomes", "source_page": 6 }, { "text": "Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector", "source_page": 6 }, { "text": "Recognising recreational values", "source_page": 6 }, { "text": "Resilient and liveable cities and towns", "source_page": 6 }, { "text": "Leadership, diversity, and culture", "source_page": 6 }, { "text": "Performance and financial sustainability", "source_page": 6 }, { "text": "Compliance and enforcement", "source_page": 6 } ], "outcomes": [ { "name": "Earned trust and satisfaction", "description": "Helping communities thrive by engaging and connecting with them – listening, learning, and responding.", "key_activities": [ "Delivering safe, affordable, and reliable services", "Timely response and repair" ], "source_page": 12 }, { "name": "Secure water future", "description": "Leading for our environmental future by ensuring Melbourne never experiences severe water restrictions again.", "key_activities": [ "Reliying on rainfall and dams is no longer enough to secure long-term water security", "Strive to ensure Melbourne never experiences severe water restrictions again" ], "source_page": 13 }, { "name": "Beyond zero carbon", "description": "Leading for our environmental future by eliminating our carbon emissions, embracing a circular economy, and protecting and restoring ecosystems.", "key_activities": [ "Eliminating our carbon emissions", "Embracing a circular economy", "Protecting and restoring ecosystems" ], "source_page": 14 } ], "values": [ "People First", "We work as One Team", "We will Be Brave", "With clear focus we Deliver what Matters", "And together we will have a Positive Impact" ], "values_framework_name": "Yarra Valley Water Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Carbon emissions reduction", "target": "Beyond zero carbon", "source_page": 14 }, { "code": "WAT01", "measure": "Water restrictions avoidance", "target": "Secure water future", "source_page": 13 }, { "code": "ECO01", "measure": "Circular economy adoption", "target": "Towards circular economy", "source_page": 14 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Carbon emissions reduction", "result": "Target met", "status": "Achieved", "source_page": 14 }, { "code": "WAT01", "measure": "Water restrictions avoidance", "result": "No severe water restrictions", "status": "Achieved", "source_page": 13 }, { "code": "ECO01", "measure": "Circular economy adoption", "result": "Initiatives underway", "status": "Partially achieved", "source_page": 14 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Target\nOutcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\nSafe drinking Compliance with Safe Drinking 100% 100% 100% 100% 100%\nwater Water Regulations\nReliable water and Customers who experienced 0.96% 0.96% 0.96% 0.96% 0.96%\nsewerage services three or more unexpected water\nor sewerage service\ninterruptions in 12 months\nTimely response Customers whose interrupted 91.1% 91.1% 91.1% 91.1% 91.1%\nand restoration water or sewerage service was\nrestored within four hours\nFair access and Customers who have accessed 89% 89% 89% 89% 89%\nassistance for all our services believe we help\ncustomers experiencing\ndifficulty paying for their water\nand sewerage services\nWater availability Total water use (litres of water 221 217 213 211 210\nand conservation used per person per day)\nModern flexible Customers who are satisfied 86% 86% 86% 86% 86%\nservice with their most recent\ninteraction", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Target\nOutcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\nSafe drinking Compliance with Safe Drinking 100% 100% 100% 100% 100%\nwater Water Regulations\nReliable water and Customers who experienced 0.96% 0.96% 0.96% 0.96% 0.96%\nsewerage services three or more unexpected water\nor sewerage service\ninterruptions in 12 months\nTimely response Customers whose interrupted 91.1% 91.1% 91.1% 91.1% 91.1%\nand restoration water or sewerage service was\nrestored within four hours\nFair access and Customers who have accessed 89% 89% 89% 89% 89%\nassistance for all our services believe we help\ncustomers experiencing\ndifficulty paying for their water\nand sewerage services\nWater availability Total water use (litres of water 221 217 213 211 210\nand conservation used per person per day)\nModern flexible Customers who are satisfied 86% 86% 86% 86% 86%\nservice with their most recent\ninteraction", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Outcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\n(forecast)\nReliable Customers who Target 0.96% 0.96% 0.96% 0.96% 0.96%\nwater and experience three or\nsewerage more unplanned water Result 0.94% 0.98% 0.98% 0.88% 0.84%\nservices interruptions or three\nor more sewerage\nservice interruptions\nin 12 months (5-year\nrolling average)\nTable 38: 2018-23 performance – customer outcome ’reliable water and sewerage services’\nAs we didn’t meet our rolling five-year average target of 0.96 per cent in 2019-20 and 2020-\n21, we returned $3 million to customers ($1.5 million per unmet target135), via reduced prices\nin the subsequent years, as promised in our price submission for 2018 to 2023.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Outcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\n(forecast)\nReliable Customers who Target 0.96% 0.96% 0.96% 0.96% 0.96%\nwater and experience three or\nsewerage more unplanned water Result 0.94% 0.98% 0.98% 0.88% 0.84%\nservices interruptions or three\nor more sewerage\nservice interruptions\nin 12 months (5-year\nrolling average)\nTable 38: 2018-23 performance – customer outcome ’reliable water and sewerage services’\nAs we didn’t meet our rolling five-year average target of 0.96 per cent in 2019-20 and 2020-\n21, we returned $3 million to customers ($1.5 million per unmet target135), via reduced prices\nin the subsequent years, as promised in our price submission for 2018 to 2023.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "180 250\n160\n140 200\n120\n150\n100\n80\n100\n60\n40 50\n20\n0 0\n18-19 19-20 20-21 21-22 22-23 23-24 24-25 25-26 26-27 27-28 28-29 29-30 30-31 31-32 32-33\nRegulatory Period Regulatory Period Regulatory Period\n2018-19 to 2022-23 2023-24 to 2027-28 2028-29 to 2032-33\nFigure 10: Forecast total operating costs and operating costs per customer 2018-19 to 2032-33 ($million January 2023)\nOur planned capital expenditure is $1,962.03 million for the 2023-28 regulatory period, to:\n• Provide new water, recycled water and sewerage services to growing suburbs.\n• Maintain the existing network and technology assets.\n• Meet the general environmental duty (GED), Safe Drinking Water Regulations,\ngovernment priorities, policy directions and other obligations.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "180 250\n160\n140 200\n120\n150\n100\n80\n100\n60\n40 50\n20\n0 0\n18-19 19-20 20-21 21-22 22-23 23-24 24-25 25-26 26-27 27-28 28-29 29-30 30-31 31-32 32-33\nRegulatory Period Regulatory Period Regulatory Period\n2018-19 to 2022-23 2023-24 to 2027-28 2028-29 to 2032-33\nFigure 10: Forecast total operating costs and operating costs per customer 2018-19 to 2032-33 ($million January 2023)\nOur planned capital expenditure is $1,962.03 million for the 2023-28 regulatory period, to:\n• Provide new water, recycled water and sewerage services to growing suburbs.\n• Maintain the existing network and technology assets.\n• Meet the general environmental duty (GED), Safe Drinking Water Regulations,\ngovernment priorities, policy directions and other obligations.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Set remit\nsolutions commitments deliver\nexpectations\n(Feb – Mar 2021) (Sep – Nov 2021) (Nov 2021) (Dec 2021) (Feb – May 2022) (Jun – Sep 2022)\nWe developed We found out Customers The community A Citizens' Jury From these\nour engagement what's most defined the proposed deliberated recommendations,\nplan with important to our key challenge solutions for a and made we developed our\ncommunity input community to be solved Citizens' Jury recommendations customer outcomes\nto consider and proposals\nOur price submission engagement approach We also used our ongoing research,\nwas co-designed with stakeholders, community community engagement and customer\nrepresentatives and staff\nexperience insights to provide the An Aboriginal The Aboriginal Willingness\nfoundation of information for our Community Community to pay study\nengagement approach, and ultimately Working Group Working Group", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Set remit\nsolutions commitments deliver\nexpectations\n(Feb – Mar 2021) (Sep – Nov 2021) (Nov 2021) (Dec 2021) (Feb – May 2022) (Jun – Sep 2022)\nWe developed We found out Customers The community A Citizens' Jury From these\nour engagement what's most defined the proposed deliberated recommendations,\nplan with important to our key challenge solutions for a and made we developed our\ncommunity input community to be solved Citizens' Jury recommendations customer outcomes\nto consider and proposals\nOur price submission engagement approach We also used our ongoing research,\nwas co-designed with stakeholders, community community engagement and customer\nrepresentatives and staff\nexperience insights to provide the An Aboriginal The Aboriginal Willingness\nfoundation of information for our Community Community to pay study\nengagement approach, and ultimately Working Group Working Group", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Day 4\nOn Saturday 19 March, the Jury:\nRefined their ideas and wrote their first draft recommendations\nRewrote their draft recommendations using feedback from the Aboriginal Community Working Group and experts they’d heard from previously\nDay 5\nThe Jury’s last day was on Saturday 2 April, where they:\nRefined their draft recommendations after hearing our reflections on them\nPresented their final recommendations for solving the key challenge to our Board\nView the Citizens' Jury's recommendations (PDF, 102KB)\nHear from the Citizen's Jury about their experience\nOur response to the Citizens’ Jury’s recommendations\nOur Board responded to the Jury on their recommendations, explaining what we could and couldn’t support, and why.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__03.html (https://www.yvw.com.au/about-us/our-strategy/price-submission-2023-28)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Day 4\nOn Saturday 19 March, the Jury:\nRefined their ideas and wrote their first draft recommendations\nRewrote their draft recommendations using feedback from the Aboriginal Community Working Group and experts they’d heard from previously\nDay 5\nThe Jury’s last day was on Saturday 2 April, where they:\nRefined their draft recommendations after hearing our reflections on them\nPresented their final recommendations for solving the key challenge to our Board\nView the Citizens' Jury's recommendations (PDF, 102KB)\nHear from the Citizen's Jury about their experience\nOur response to the Citizens’ Jury’s recommendations\nOur Board responded to the Jury on their recommendations, explaining what we could and couldn’t support, and why.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__03.html (https://www.yvw.com.au/about-us/our-strategy/price-submission-2023-28)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 17]\n• Achieve, through better capital delivery, a five per cent packaging and project\nmanagement efficiency of $33.13 million across all growth projects.\n• Invest $1,962.03 million of capital to maintain existing service levels, meet regulatory\nobligations and service new customers, including:\n− 10 major projects with a total value of $454.19 million – a significant increase from\n$256.4 million for the top 10 projects that will be delivered in the 2018-23 period.\n− Renewal of high-risk and high-consequence water distribution mains based on\nconfirmed risk and condition assessment, together with an increase in the number of\nrisk assessments required due to a 120 per cent increase in the length of main that\nwill reach end of design life by the end of the 2023-28 period.\n− Commencing a meter replacement program for the 62 per cent of meters that will", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 17]\n• Achieve, through better capital delivery, a five per cent packaging and project\nmanagement efficiency of $33.13 million across all growth projects.\n• Invest $1,962.03 million of capital to maintain existing service levels, meet regulatory\nobligations and service new customers, including:\n− 10 major projects with a total value of $454.19 million – a significant increase from\n$256.4 million for the top 10 projects that will be delivered in the 2018-23 period.\n− Renewal of high-risk and high-consequence water distribution mains based on\nconfirmed risk and condition assessment, together with an increase in the number of\nrisk assessments required due to a 120 per cent increase in the length of main that\nwill reach end of design life by the end of the 2023-28 period.\n− Commencing a meter replacement program for the 62 per cent of meters that will", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2030", "url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "file": "strategies/2030-Strategy-website_0.pdf", "bytes": 3788656, "link_text": "Download our 2030 Strategy (3.6 MB)" }, { "category": "strategies", "year": "2023", "url": "https://www.cyber.gov.au/sites/default/files/2023-02/top-tips-for-cyber-security-english_0.pdf", "file": "strategies/top-tips-for-cyber-security-english_0.pdf", "bytes": 294652, "link_text": "Australian Cyber Security Centre" }, { "category": "strategies", "year": "2024", "url": "https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf", "file": "strategies/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf", "bytes": 19935172, "link_text": "Our Stretch RAP 2025 - 2028" }, { "category": "strategies", "year": "2024", "url": "https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_2.pdf", "file": "strategies/CO-RAP20240603-RAP-Digital-accessible-FA_2.pdf", "bytes": 19935172, "link_text": "Download our Stretch Reconciliation Action Plan (PDF, 19 MB)" }, { "category": "other-pdfs", "year": "2022", "url": "https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf", "file": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf", "bytes": 8636539, "link_text": "View price submission (PDF 8,435KB)" }, { "category": "other-pdfs", "year": "2023", "url": "https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf", "file": "other-pdfs/Price-submission-2023-28_customer.pdf", "bytes": 8737425, "link_text": "View price submission summary (PDF, 8,533KB)" }, { "category": "other-pdfs", "year": null, "url": "https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf", "file": "other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf", "bytes": 1854344, "link_text": "View the outcomes information pack (PDF, 1.811MB)" }, { "category": "other-pdfs", "year": null, "url": "https://media-2.yvw.com.au/inline-files/Citizens' Jury's recommendations_PS5_102KB.pdf", "file": "other-pdfs/Citizens-Jury-s-recommendations_PS5_102KB.pdf", "bytes": 103864, "link_text": "View the Citizens' Jury's recommendations (PDF, 102KB)" }, { "category": "other-pdfs", "year": null, "url": "https://media-2.yvw.com.au/inline-files/Response to the Citizens Jury_FINAL_920KB.pdf", "file": "other-pdfs/Response-to-the-Citizens-Jury_FINAL_920KB.pdf", "bytes": 942015, "link_text": "Download our response to the Citizens' Jury's recommendations (920KB)" } ], "_meta": { "snapshot_built_at": "2026-05-13T11:03:08+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Yarra-Valley-Water-Corporation", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\2030-Strategy-website_0.txt", "url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "year": 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