{ "entity_id": "B-002218", "folder": "eSafety-Commissioner", "name": "eSafety Commissioner", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts", "website": "http://www.esafety.gov.au", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 15, "n_kpi_targets": 8, "n_kpi_results": 8, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community.", "official_site_url": "http://www.esafety.gov.au", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024-25 (PDF, 10.55MB)", "url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023-24 (PDF, 8.7MB)", "url": "http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022-2023 (PDF, 6.3MB)", "url": "http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021-2022 (PDF, 9.95MB)", "url": "http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020-2021 (PDF, 12.81MB)", "url": "http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf", "period": "2020-21", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate plan 2025-26 (PDF, 2.65MB)", "url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "period": "2025-26", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate plan 2024-25 (PDF, 3.73MB)", "url": "http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate plan 2023-24 (PDF, 7.06MB)", "url": "http://www.esafety.gov.au/sites/default/files/2023-07/Corporate%20plan%202023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate plan 2022-23 (PDF, 4.04MB)", "url": "http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Commissioner%20Corporate%20Plan%202022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "strategie", "title": "Reconciliation Action Plan", "url": "https://www.esafety.gov.au/sites/default/files/2024-01/eSafety-ACMA-Reconciliation-Action-Plan-23-25.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "eSafety Strategy 2022-25 (PDF, 10.25MB)", "url": "http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Strategy%202022-25.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "eSafety Strategy 2019-2022 (PDF, 4.59MB)", "url": "http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Strategy%20Plan.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "Adult cyber abuse quick guide (PDF, 198.38KB)", "url": "http://www.esafety.gov.au/sites/default/files/2024-05/Adult-cyber-abuse-quick-guide.pdf", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community.", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=19" }, "vision": { "text": "A connected, informed and entertained Australia", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 10, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=10" }, "strategic_priorities": [ { "title": "Support First Nations Australians' and Closing the Gap targets", "description": "Support First Nations Australians' and Closing the Gap targets", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 11, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11" }, { "title": "Advance the Net Zero by 2050 commitment", "description": "Advance the Net Zero by 2050 commitment", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 11, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11" }, { "title": "Strengthen cooperation across the Indo-Pacific region", "description": "Strengthen cooperation across the Indo-Pacific region", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 11, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11" } ], "values": [ { "name": "Transparency", "description": "", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Responsiveness", "description": "", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Integrity", "description": "", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice", "description": "The ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it.", "activities": [ "Communications regulation, planning and licensing", "Consumer safeguards, education and information" ], "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 23, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=23" } ], "performance_measures": [ { "code": "CCE01", "measure": "Proportion of adult cyber abuse complaints where action is taken", "target": "At least 80%", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 81, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE02", "measure": "Proportion of cyberbullying complaints where action is taken", "target": "At least 80%", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 81, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE03", "measure": "Proportion of image-based abuse complaints where action is taken", "target": "At least 80%", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 81, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE04", "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days", "target": "At least 90%", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 81, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE05", "measure": "Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken", "target": "At least 10", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 83, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE06", "measure": "Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations", "target": "At least 2", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 83, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE07", "measure": "Implementation of the social media minimum age requirements for Australian children under the age of 16", "target": "Promote, monitor and enforce compliance", "latest_result": "Promote, monitor and enforce compliance", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 83, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE08", "measure": "Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities", "target": "Maintain", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 83, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 } ], "document_alignment_terms": { "must_support": [ "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and ", "A connected, informed and entertained Australia", "Support First Nations Australians' and Closing the Gap targets", "Advance the Net Zero by 2050 commitment", "Strengthen cooperation across the Indo-Pacific region" ], "watch_terms": [ "Proportion of adult cyber abuse complaints where action is taken", "Proportion of cyberbullying complaints where action is taken", "Proportion of image-based abuse complaints where action is taken", "Proportion of critical Online Content Scheme investigations actioned within two business days", "Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken", "Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations", "Implementation of the social media minimum age requirements for Australian children under the age of 16", "Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "strategy_brief_md": "# eSafety Commissioner — Strategy Brief\n\n**Reporting period**: 2024-25\n**Corporate plan in force**: 2025-26\n**Annual Report**: [2024-25](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf)\n**Corporate Plan**: [2025-26](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)\n\n## Vision\n\n> A connected, informed and entertained Australia [[CP p.10](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=10)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=10)]\n\n## Our purpose / purposes\n\n> The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community. [[CP p.19](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=19)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=19)]\n\n## How we deliver\n\n> We achieve our purpose by fostering a communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice. [[CP p.7](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=7)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=7)]\n\n## Government priorities for this department\n\n- Support First Nations Australians' and Closing the Gap targets [[CP p.11](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11)]\n- Advance the Net Zero by 2050 commitment [[CP p.11](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11)]\n- Strengthen cooperation across the Indo-Pacific region [[CP p.11](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11)]\n\n## Outcomes\n\n### Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice\nThe ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it. [[CP p.23](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=23)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=23)]\n\n**Key activities:**\n- Communications regulation, planning and licensing\n- Consumer safeguards, education and information\n\n## Values and principles\n\n_Principles of regulator best practice_\n\n- Transparency\n- Responsiveness\n- Integrity\n- Collaboration\n\n## What they will measure themselves on this year (targets from 2025-26 corporate plan)\n\n| Code | Measure | Target | Source |\n|---|---|---|---|\n| CCE01 | Proportion of adult cyber abuse complaints where action is taken | At least 80% | [CP p.81](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=81)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=81) |\n| CCE02 | Proportion of cyberbullying complaints where action is taken | At least 80% | [CP p.81](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=81)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=81) |\n| CCE03 | Proportion of image-based abuse complaints where action is taken | At least 80% | [CP p.81](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=81)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=81) |\n| CCE04 | Proportion of critical Online Content Scheme investigations actioned within two business days | At least 90% | [CP p.81](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=81)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=81) |\n| CCE05 | Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken | At least 10 | [CP p.83](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=83)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=83) |\n| CCE06 | Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations | At least 2 | [CP p.83](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=83)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=83) |\n| CCE07 | Implementation of the social media minimum age requirements for Australian children under the age of 16 | Promote, monitor and enforce compliance | [CP p.83](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=83)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=83) |\n| CCE08 | Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities | Maintain | [CP p.83](http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=83)(http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=83) |\n\n## How they performed last year (results from 2024-25 annual report)\n\n| Code | Measure | Result | Status | Source |\n|---|---|---|---|---|\n| CCE01 | Proportion of adult cyber abuse complaints where action is taken | Target met | Achieved | [AR p.200](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200)(http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200) |\n| CCE02 | Proportion of cyberbullying complaints where action is taken | Target met | Achieved | [AR p.200](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200)(http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200) |\n| CCE03 | Proportion of image-based abuse complaints where action is taken | Target met | Achieved | [AR p.200](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200)(http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200) |\n| CCE04 | Proportion of critical Online Content Scheme investigations actioned within two business days | Target met | Achieved | [AR p.200](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200)(http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200) |\n| CCE05 | Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken | Target met | Achieved | [AR p.200](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200)(http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200) |\n| CCE06 | Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations | Target met | Achieved | [AR p.200](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200)(http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200) |\n| CCE07 | Implementation of the social media minimum age requirements for Australian children under the age of 16 | Promote, monitor and enforce compliance | Achieved | [AR p.200](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200)(http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200) |\n| CCE08 | Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities | Target met | Achieved | [AR p.200](http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200)(http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf#page=200) |", "strategy_overview_evidence_md": null, "internal_strategy_evidence_md": "# eSafety Commissioner - Strategy, Performance, and Operating Profile\n\n**Generated at**: 2026-05-09T22:12:31.876038+00:00\n**Entity ID**: B-002218\n**Entity type**: Statutory Body\n**Jurisdiction**: Commonwealth\n**Portfolio**: Infrastructure, Transport, Regional Development, \n\nCommunications, Sport and the Arts\n**Website**: http://www.esafety.gov.au\n\n> Draft generated from scraped source material. Treat this as an evidence pack for editorial review, not a final judgement.\n\n## Source Coverage\n\n| Source type | Count |\n|---|---:|\n| annual-reports | 5 |\n| corporate-plans | 4 |\n| other-pdfs | 2 |\n| pages | 42 |\n| strategies | 3 |\n\n## Executive Readout\n\n### Purpose\n\n- [Page 23]\nAnnual report 2020–21 Annual Performance Statement 2020–21 20\nACMA performance framework\nThe ACMA’s performance framework consists of our:\ncorporate plan – this sets out our purpose, vision, mission, priorities, strategies and performance\nmeasures\nPortfolio Budget Statements (PBS) performance criteria and targets – these are for the programs of\nwork we are funded by the government to deliver\nAnnual Performance Statement (APS) – this provides an assessment of our performance against our\nkey activities to achieve our strategies, priorities, mission, vision and purpose.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- [Page 4]\nContents\nIntroduction 1\nAustralian Communications and Media Authority 2\nThe eSafety Commissioner 3\nAbout this report 4\nPart 1 – Australian Communications and Media Authority\nannual report 2021–22 5\nLetter of transmittal 7\nChair’s foreword 8\nOur year at a glance 10\nOverview 12\nFunctions and responsibilities 13\nThe Authority 14\nAgency structure 17\nOur purpose 18\nOutcome and program structure 18\nReport on performance 19\nAnnual Performance Statement 2021–22 20\nFinancial performance 58\nManagement and accountability 60\nGovernance 61\nOur people 64\nFinancial management 68\nProperty management 76\nCorporate support services provided by the ACMA to eSafety 78\nLegal 78\nCorrections to the 2020–21 annual report 78\nAppendices 79\nAppendix 1: Committees, memberships and attendance at meetings 80\nAppendix 2: Staffing information 83\nAppendix 3: Executive remuneration 90\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- Outcome 1\nA communications and media environment that balances the needs of industry\nand the Australian community through regulation, education and advice\nProgram 1.1 Program 1.2 Program 1.3\nCommunications regulation, Consumer safeguards, eSafety Commissioner\nplanning and licensing education and information\nKey activity 1 Key activity 2 Key activity 3\nSupport Build consumer Use research, data\nan efficient trust in the use of and stakeholder\nand reliable communications feedback to inform,\ncommunications content and develop and The eSafety Commissioner’s\ninfrastructure. services. deliver effective, performance information\ncontemporary risk- can be found in Part 2\nbased regulation. of the annual report\nAssessment of performance\nReport on performance | Annual Performance Statement 2021–22 21\nlaunnA\ntegduB\noiloftroP\nnalp\netaroproC\necnamrofreP\nstnemetatS\ntnemetatS\nEnvironment\nFactors that\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [Page 5]\nContents\nIntroduction 1\nAustralian Communications and Media Authority 2\nThe eSafety Commissioner 3\nAbout this report 4\nPart 1: Australian Communications and Media Authority\nannual report 2022–23 5\nLetter of transmittal 7\nChair’s foreword 8\nOur year at a glance 10\nOverview 12\nFunctions and responsibilities 13\nThe Authority 14\nAgency structure 18\nOur purpose 19\nReport on performance 20\nAnnual Performance Statement 2022–23 21\nPerformance framework 21\nAnalysis of performance against purpose 23\nManagement and accountability 52\nGovernance 53\nFinancial performance and management 57\nOur people 67\nAppendices 71\nAppendix 1.1: Committees, memberships and attendance at meetings 72\nAppendix 1.2: Staffing information 76\nAppendix 1.3: Executive remuneration 88\nAppendix 1.4: Telecommunications consumer protection compliance\nand enforcement outcomes 90\nAppendix 1.\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n\n### Role and Functions\n\n- [Page 116]\nAppendix 1.13: List of requirements\nRequirements under Schedule 2 of the Public Governance,\nPerformance and Accountability Rule 2014\nACMA eSafety\nPGPA Rule page page\nreference Description reference reference\n17AD(g) Letter of transmittal\n17AI A copy of the letter of transmittal signed 7 n/a\nand dated by accountable authority on date\nfinal text approved, with statement that the\nreport has been prepared in accordance\nwith section 46 of the Act and any\nenabling legislation that specifies additional\nrequirements in relation to the annual report\n17AD(h) Aids to access\n17AJ(a) Table of contents iii–iv iii–iv\n17AJ(b) Alphabetical index 236–244 236–244\n17AJ(c) Glossary of abbreviations and acronyms 232–235 232–235\n17AJ(d) List of requirements 110–118 110–118\n17AJ(e) Details of contact officer 6 168\n17AJ(f) Entity’s website address 2 3\n17AJ(g) Electronic address of report 6 168\n Source: `annual-reports/2023-24.pdf (http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf)`\n- [Page 4]\nContents\nIntroduction 1\nAustralian Communications and Media Authority 2\nThe eSafety Commissioner 3\nAbout this report 4\nPart 1 – Australian Communications and Media Authority\nannual report 2021–22 5\nLetter of transmittal 7\nChair’s foreword 8\nOur year at a glance 10\nOverview 12\nFunctions and responsibilities 13\nThe Authority 14\nAgency structure 17\nOur purpose 18\nOutcome and program structure 18\nReport on performance 19\nAnnual Performance Statement 2021–22 20\nFinancial performance 58\nManagement and accountability 60\nGovernance 61\nOur people 64\nFinancial management 68\nProperty management 76\nCorporate support services provided by the ACMA to eSafety 78\nLegal 78\nCorrections to the 2020–21 annual report 78\nAppendices 79\nAppendix 1: Committees, memberships and attendance at meetings 80\nAppendix 2: Staffing information 83\nAppendix 3: Executive remuneration 90\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [Page 5]\nAppendix 11: Outcome table 105\nAppendix 12: Agency resource statement 106\nAppendix 13: eSafety financial reporting 107\nAppendix 14: List of requirements 108\nAppendix 15: Financial statements 116\nPart 2 – eSafety Commissioner annual report 2021–22 163\nLetter of transmittal 165\nCommissioner’s foreword 166\nOur year at a glance 169\nOverview 170\nFunctions and responsibilities 171\nCorporate structure 172\nThe Commissioner 173\nReport on performance 174\nAssistance and investigations 176\nEducation and awareness 192\nAccountability arrangements and enquiries management 206\nAccountability arrangements 207\nFinancial arrangements 207\nStaffing eSafety 207\nAudit and risk management 207\nFreedom of information 207\nCorrection of material errors in previous annual report 208\nEnquiries management 208\nAppendix 2.1: Mandatory reporting under the Online Safety Act 2021 209\nGlossary 214\nIndex 219\niv\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- 1 and 3)\nDepartmental expenses\nSpecial account\nOnline Safety Special Account – s72 39,127 37,273 1,854\nEnhancing Online Safety Act 2015\nSubtotal for Program 1.3 48,071 46,160 1,911\nDepartmental 131,713 119,490 12,223\nAdministered 9,294 11,819 (2,525)\nTotal for Outcome 1 141,007 131,309 9,698\nAverage staffing level 518 444\n* Budget represents the original budget per the 2021–22 Portfolio Additional Estimates Statements.\n^ Actual appropriations are the total available appropriation in 2021–22, including MYEFO budget adjustments.\n† This variance is due to the application of the accounting standard on leases on new leases entered into during\nthe 2021–22 financial year.\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [Page 5]\nContents\nIntroduction 1\nAustralian Communications and Media Authority 2\nThe eSafety Commissioner 3\nAbout this report 4\nPart 1: Australian Communications and Media Authority\nannual report 2022–23 5\nLetter of transmittal 7\nChair’s foreword 8\nOur year at a glance 10\nOverview 12\nFunctions and responsibilities 13\nThe Authority 14\nAgency structure 18\nOur purpose 19\nReport on performance 20\nAnnual Performance Statement 2022–23 21\nPerformance framework 21\nAnalysis of performance against purpose 23\nManagement and accountability 52\nGovernance 53\nFinancial performance and management 57\nOur people 67\nAppendices 71\nAppendix 1.1: Committees, memberships and attendance at meetings 72\nAppendix 1.2: Staffing information 76\nAppendix 1.3: Executive remuneration 88\nAppendix 1.4: Telecommunications consumer protection compliance\nand enforcement outcomes 90\nAppendix 1.\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n- [Page 6]\nPart 2: eSafety Commissioner annual report 2022–23 163\nCommissioner’s foreword 165\nOur year at a glance 168\nFunctions and responsibilities 170\nThe Commissioner 171\neSafety structure 172\nOur purpose 173\nReport on performance 174\nAnnual Performance Statement 2022–23 175\neSafety performance framework 175\nAnalysis of performance against purpose 177\nOur performance 179\nManagement and accountability 209\nFinancial performance and management 210\nGovernance 210\nOur people 212\nAppendices 213\nAppendix 2.1: Mandatory reporting under the Online Safety Act 2021 214\nAppendix 2.2: Online Safety Grants Program 219\nGlossary 222\nIndex 225\niv\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n\n### Strategic Priorities\n\n- [Page 3]\nContents\nFrom the Commissioner 1\nAbout us 3\nOur key activities 5\nOur strategic priorities 6\nOur environment\n8\nCapability 12\nRisk management 15\nPerformance measures 21\n Source: `corporate-plans/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Commissioner%20Corporate%20Plan%202022-23.pdf)`\n- [Page 23]\nAnnual report 2020–21 Annual Performance Statement 2020–21 20\nACMA performance framework\nThe ACMA’s performance framework consists of our:\ncorporate plan – this sets out our purpose, vision, mission, priorities, strategies and performance\nmeasures\nPortfolio Budget Statements (PBS) performance criteria and targets – these are for the programs of\nwork we are funded by the government to deliver\nAnnual Performance Statement (APS) – this provides an assessment of our performance against our\nkey activities to achieve our strategies, priorities, mission, vision and purpose.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- [Page 27]\nAnnual report 2020–21 Annual Performance Statement 2020–21 24\nStrategic priorities, benefits to stakeholders and\noutcomes\nStrategic priority 1: Spectrum arrangements that benefit all Australians through\nefficient and effective spectrum management\nBenefit: Spectrum planning balances the needs and interests of stakeholders and the broader\ncommunity\nWe continued to balance the competing needs and interests of stakeholders and the broader community\nwhen assessing the potential impact of national and international developments.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- [Page 32]\nAnnual report 2020–21 Annual Performance Statement 2020–21 29\nStrategic priority 1: Spectrum arrangements that\nbenefit all Australians through efficient and effective\nspectrum management\n1.1 Plan the availability of Australia’s radiofrequency spectrum to\noptimise its value to the Australian community\nWe provide technical knowledge and expertise to support Australia’s participation in international spectrum\nmanagement forums, including efforts to harmonise international spectrum.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- [Page 46]\nAnnual report 2020–21 Annual Performance Statement 2020–21 43\nFurther analysis of our compliance and enforcement activities, and investigations of issues related to our\ncompliance priorities, such as online casinos targeting Australians, protecting telecommunications\ncustomers, NBN migration, phone scams and financial services, appear under Strategic priority 2.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- [Page 50]\nAnnual report 2020–21 Annual Performance Statement 2020–21 47\nStrategic priority 2: Public confidence in\ncommunications and media services through the\nprovision of regulatory safeguards, information and\nadvice\n2.1 Deliver safeguards that meet the needs of Australians using\nmedia and communications services\nWe use reviews and research to monitor the effectiveness and efficiency of existing regulations.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- [Page 59]\nAnnual report 2020–21 Annual Performance Statement 2020–21 56\nAnnual compliance priorities: address regulatory needs, are\ndeveloped within broader compliance program, and are widely\nunderstood by stakeholders\nThe ACMA takes compliance and commensurate enforcemen t\naction where appropriate\nAs mentioned previously under Strategic priority 1, our compliance priorities establish key areas of focus\nfor our compliance activities for the year.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- [Page 74]\nAnnual report 2020–21 Annual Performance Statement 2020–21 71\nStrategic priority 3: A regulatory framework that\nanticipates change in dynamic communications and\nmedia markets through monitoring our environment\nand influencing regulatory responses\n3.1 Conduct qualitative and quantitative research to enhance the\nACMA’s understanding of consumers and audiences\nOur research program is reviewed and updated annually so that it addresses relevant issues in our\nenvironment and aligns with the ACMA’s broader priorities.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- The compliance priority work plan had 3 key activities:\n> Round 1 audits: undertaken between July and September 2022\n> Round 2 audits: undertaken between November 2022 to February 2023\n> Audit outcomes: provide audit results for consideration in review of the Broadcasting\nServices (Television Captioning) Standard 2013 (the Captioning Standard) by March 2023.\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n- Figure 2 shows the relationship between the purpose and strategic priorities in our 2020–21 corporate plan,\nwith the outcome and programs funded by the government in the 2020–21 PBS.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n\n## KPIs, Targets, and Where They Are At\n\n- Targets\nPerformance measure\nMethodology:\n2022-23 2023-24 2024-25 2025-26 2.2.1 Analysis of data which captures the total number of all actionable IBA, ACA,\nand CB complaints that result in material being removed.\n Source: `corporate-plans/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Commissioner%20Corporate%20Plan%202022-23.pdf)`\n- Key activity 2: Build consumer trust in the use of communications content and services\nPerformance objective 4: The ACMA is responsible for delivering activities that contribute to\nAustralians having confidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services17\nPerformance measure 4.2 The NSER data checking service is available to the wagering industry\n99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target timeframes\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians having\naccess to diverse media content and services\nPerformance measure 5.1 Enforcement decisions to accept or give agreed measures,\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- Performance measure 1.1: The spectrum management work program is informed by\nACMA’s consultation with spectrum users, industry and government\n2024–25 2025–26 2026–27 2027–28\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation milestones consultation milestones consultation milestones consultation milestones\nachieved achieved achieved achieved\nProgress reports Progress reports Progress reports Progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook (FYSO), which\nincludes our annual work program.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- Performance measure 1.4: Major spectrum allocations are held effectively\n2024–25 2025–26 2026–27 2027–28\nPolicy objectives and Policy objectives and Policy objectives and Policy objectives and\ntimeframes achieved timeframes achieved timeframes achieved timeframes achieved\nDescription\nWe are responsible for allocating spectrum to users.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- [Page 39]\nPerformance measure 4.4: Investigations undertaken are completed within the\ntarget timeframe\n2024–25 2025–26 2026–27 2027–28\n90% of investigations 90% of investigations 90% of investigations 90% of investigations\nare completed within are completed within are completed within are completed within\n6 months, 95% within 6 months, 95% within 6 months, 95% within 6 months, 95% within\n12 months and 100% 12 months and 100% 12 months and 100% 12 months and 100%\nwithin 18 months of within 18 months of within 18 months of within 18 months of\ncommencement commencement commencement commencement\nDescription\nWe investigate and enforce compliance with rules set in legislation, industry codes and standards, and\nlicences.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- [Page 45]\n2023–24 corporate plan performance Updates made to 2024–25 corporate plan\nframework performance framework\nTarget 1.1.2: The progress of delivering the To provide more meaningful performance\nspectrum management work program is information, target has been incorporated\npublished every 6 months. into Performance measure 1.1: The spectrum\nmanagement work program is informed by\nACMA’s consultation with spectrum users,\nindustry and government.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- [Page 46]\n2023–24 corporate plan performance Updates made to 2024–25 corporate plan\nframework performance framework\nTarget 2.3.2: Enforcement decisions to accept or To provide more meaningful performance\ngive agreed measures, EUs, remedial directions information, target has been incorporated\nor injunctions deliver improved compliance by the into Performance measure 5.1: Enforcement\nrelevant regulated entity. decisions to accept or give agreed measures,\nenforceable undertakings (EUs) or remedial\ndirections, or to seek injunctions deliver improved\ncompliance by the relevant regulated entity.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- Table 2: 2023–24 targets mapped to 2024–25 performance measures\n2024–25 corporate plan performance\n2023–24 corporate plan target\nmeasures\n1.1.1 Performance measure 1.1\n1.1.2 Discontinued – refer Table 1 above\n1.1.3 Performance measure 1.2\n1.1.4 Performance measure 1.3\n1.1.5 Performance measure 1.4\n1.2.1 Performance measure 2.1\n1.2.2 Discontinued – refer Table 1 above\n1.3.1 Performance measure 3.1\n1.3.2 Performance measure 3.2\n1.3.3 Performance measure 3.3\n2.1.1 Performance measure 4.1\n2.1.2 Performance measure 4.2\n2.1.3 Performance measure 4.3\n2.1.4 Performance measure 4.4\n2.1.5 Discontinued – refer Table 1 above\n2.2.1 Performance measure 5.1\n2.2.2 Performance measure 5.2\n2.2.3 Performance measure 5.3\n2.2.4 Performance measure 5.4\n2.3.1 Discontinued – refer Table 1 above\n2.3.2 Discontinued – refer Table 1 above\n40 ACMA and eSafety corporate plan 2024–25\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- Key activity 2: Build consumer trust in the use of communications content\nand services\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services\nPerformance measure 4.2 The NSER data checking service is available to the wagering\nindustry 99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target\ntimeframes\nPerformance measure 4.5 Communications content and services compliance activities\nare informed by a risk-based assessment of harm\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians\nhaving access to diverse media content and services\n Source: `corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)`\n- [Page 35]\nPerformance measure 1.1: The spectrum management work program is informed by\nthe ACMA’s consultation with spectrum users, industry and government\n2025–26 2026–27 2027–28 2028–29\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation consultation consultation consultation\nmilestones achieved, milestones achieved, milestones achieved, milestones achieved,\nand progress reports and progress reports and progress reports and progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook\n(FYSO), which includes our annual work program.\n Source: `corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)`\n- [Page 38]\nPerformance measure 1.4: Major spectrum allocations are held effectively\n2025–26 2026–27 2027–28 2028–29\nPolicy objectives and Policy objectives and Policy objectives and Policy objectives and\ntimeframes achieved timeframes achieved timeframes achieved timeframes achieved\nDescription\nWe are responsible for allocating spectrum to users.\n Source: `corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)`\n- [Page 48]\nPerformance measure 4.4: Investigations undertaken are completed within the\ntarget timeframe\n2025–26 2026–27 2027–28 2028–29\n90% of investigations 90% of investigations 90% of investigations 90% of investigations\nare completed are completed are completed are completed\nwithin 6 months, within 6 months, within 6 months, within 6 months,\n95% within 12 95% within 12 95% within 12 95% within 12\nmonths and 100% months and 100% months and 100% months and 100%\nwithin 18 months of within 18 months of within 18 months of within 18 months of\ncommencement commencement commencement commencement\nDescription\nWe investigate and enforce compliance with rules set in legislation, industry codes,\nstandards, determinations and licence conditions.\n Source: `corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)`\n- [pages 79,80,81]\nconsidered a more\nrigorous measure of engagement\n1.1.3 The target for this performance measure in 2024-25 was to establish a baseline from a\nsurvey of a nationally representative sample of Australians.\n Source: `corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)`\n- [Page 51]\nAnnual report 2020–21 Annual Performance Statement 2020–21 48\nPerformance measure Targets Result\nAn initial report on the adequacy of measures\nand impacts of misinformation is provided to\ngovernment by June 2021.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n\n## Key Metrics\n\n| Values found | Evidence | Source |\n|---|---|---|\n| $3.46, $2.09, $1.95, $1.32, $0.96, $5.8 million | [Page 67]\nFigure 1.3: Administered income\n3,500\n3,000\n2,500\n2,000\n1,500\n1,000\n500\n0\n2020–21 2021–22 2022–23 2023–24 2024–25\n62 Australian Communications and Media Authority annual report 2024–25\nsnoillim\n$\n$3.46b\n$2.09b\n$1.95b\n$1.32b\n$0.96b\nDepartmental activities\nThe ACMA reported an operating loss of $5.8 million, which was a result of eSafety utilising\nsurplus funds in their special account to deliver the Technology-Facilitated Abuse project, | `annual-reports/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf)` |\n\n## Key Achievements\n\n- 19\nOutcome 1, Program 1.1 Communications regulation, planning and licensing\nRegulator performance principles\nContinuous improvement and building trust, risk-based and data-driven\nTarget 4.1: Investigations are informed by risk assessments and are\ncompleted within an average of 90 days\nIn 2021–22, we conducted investigations and implemented enforcement outcomes\nin accordance with our compliance and enforcement policy, with a focus on our\ncompliance priorities.\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [pages 31,32]\nrust in the use of communications content and\nservices\nPerformance measure 2.1: The ACMA’s activities contribute to Australian consumers\nhaving confidence in the content and services available to them\n80% or more of surveyed consumers report having confidence in\n2.1.1\nthe content and services available to them\nThe NSER data-checking service is available to the wagering\n2.1.2 n/a\nindustry 99.95% or more of the time for the year\nThe DNCR is available to the Australian public 99.5% or more of\n2.1.3\nthe time\n95% or more of investigations undertaken are completed within 6\n2.1.4\nmonths of the investigation being opened\nThe ACMA’s compliance priorities concerning media and content\n2.1.5\nservices are on track or implemented on time\nReport on performance | Analysis of performance against purpose 25\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n- And it explains how\nThe development of our first corporate plan is an important\nwe will measure our performance.\nmilestone for eSafety and I want to thank all the staff who helped\nWe have prepared this corporate plan for the 2022-23 reporting year to develop these measures – measures that reflect the work we do\nand to cover the reporting periods 2022-23 to 2025-26. to remediate harm and help Australians have safer, more positive\nexperiences online.\n Source: `corporate-plans/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Commissioner%20Corporate%20Plan%202022-23.pdf)`\n- Key activity 2: Build consumer trust in the use of communications content and services\nPerformance objective 4: The ACMA is responsible for delivering activities that contribute to\nAustralians having confidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services17\nPerformance measure 4.2 The NSER data checking service is available to the wagering industry\n99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target timeframes\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians having\naccess to diverse media content and services\nPerformance measure 5.1 Enforcement decisions to accept or give agreed measures,\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- Performance measure 1.1: The spectrum management work program is informed by\nACMA’s consultation with spectrum users, industry and government\n2024–25 2025–26 2026–27 2027–28\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation milestones consultation milestones consultation milestones consultation milestones\nachieved achieved achieved achieved\nProgress reports Progress reports Progress reports Progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook (FYSO), which\nincludes our annual work program.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- [Page 39]\nPerformance measure 4.4: Investigations undertaken are completed within the\ntarget timeframe\n2024–25 2025–26 2026–27 2027–28\n90% of investigations 90% of investigations 90% of investigations 90% of investigations\nare completed within are completed within are completed within are completed within\n6 months, 95% within 6 months, 95% within 6 months, 95% within 6 months, 95% within\n12 months and 100% 12 months and 100% 12 months and 100% 12 months and 100%\nwithin 18 months of within 18 months of within 18 months of within 18 months of\ncommencement commencement commencement commencement\nDescription\nWe investigate and enforce compliance with rules set in legislation, industry codes and standards, and\nlicences.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- [Page 45]\n2023–24 corporate plan performance Updates made to 2024–25 corporate plan\nframework performance framework\nTarget 1.1.2: The progress of delivering the To provide more meaningful performance\nspectrum management work program is information, target has been incorporated\npublished every 6 months. into Performance measure 1.1: The spectrum\nmanagement work program is informed by\nACMA’s consultation with spectrum users,\nindustry and government.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- Key activity 2: Build consumer trust in the use of communications content\nand services\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services\nPerformance measure 4.2 The NSER data checking service is available to the wagering\nindustry 99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target\ntimeframes\nPerformance measure 4.5 Communications content and services compliance activities\nare informed by a risk-based assessment of harm\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians\nhaving access to diverse media content and services\n Source: `corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)`\n- [Page 35]\nPerformance measure 1.1: The spectrum management work program is informed by\nthe ACMA’s consultation with spectrum users, industry and government\n2025–26 2026–27 2027–28 2028–29\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation consultation consultation consultation\nmilestones achieved, milestones achieved, milestones achieved, milestones achieved,\nand progress reports and progress reports and progress reports and progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook\n(FYSO), which includes our annual work program.\n Source: `corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)`\n- [Page 48]\nPerformance measure 4.4: Investigations undertaken are completed within the\ntarget timeframe\n2025–26 2026–27 2027–28 2028–29\n90% of investigations 90% of investigations 90% of investigations 90% of investigations\nare completed are completed are completed are completed\nwithin 6 months, within 6 months, within 6 months, within 6 months,\n95% within 12 95% within 12 95% within 12 95% within 12\nmonths and 100% months and 100% months and 100% months and 100%\nwithin 18 months of within 18 months of within 18 months of within 18 months of\ncommencement commencement commencement commencement\nDescription\nWe investigate and enforce compliance with rules set in legislation, industry codes,\nstandards, determinations and licence conditions.\n Source: `corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)`\n- [pages 29,30,31]\nisions to open investigations are informed by risk assessments\n5.1\nand consideration of potential harm to consumers\nEnforcement action is commensurate with realised or potential\n5.2\nharm and incentivises improved compliance\n95% or more of investigations are completed within 6 months and\n5.3\nall investigations within an average of 4 months\nPerformance measure 6: Establish and maintain the national self-\nexclusion register\n6.1 By end of 2021–22, Australians are able to register on the NSER\nPerformance measure 7: Maintain the Do Not Call Register\nThe Do Not Call Register (DNCR) service centre and website are\n7.1\navailable to the Australian public 99.5% of the time\n7.2 80% of calls to the DNCR are answered within 20 seconds\n24 Australian Communications and Media Authority annual report 2021–22\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- 17\nOutcome 1, Program 1.1: Communications regulation, planning and licensing\nRegulator performance principles\nContinuous improvement and building trust, collaboration and engagement\nTarget 1.1: Spectrum planning and allocation activities are delivered\nin accordance with the FYSO and annual work program\nIn September 2021, we published the final FYSO 2021–26, including our annual spectrum\nwork program that sets out planned activities and milestones for 2021–22.\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n\n## Key Issues, Risks, and Recommendations\n\n- Key activity 1: Support an efficient and reliable communications infrastructure\nPerformance objective 1: The ACMA’s spectrum planning, allocation and licensing activity\nmeets the needs of the communications industry\nPerformance measure 1.1 The spectrum management work program is informed by ACMA’s\nconsultation with spectrum users, industry and government\nPerformance measure 1.2 Apparatus licensing issue and renewal decisions meet the statutory\nrequirements\nPerformance measure 1.3 The ACMA’s communications infrastructure compliance activities are\ninformed by a risk-based assessment of harm\nPerformance measure 1.4 Major spectrum allocations are held effectively\nPerformance objective 2: The ACMA’s contribution to the international spectrum framework\nsupports the needs of the Australian communications industry\nPerformance measure 2.\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- [Page 109]\nAnnual report 2020–21 Appendixes 106\nAudit and Risk Committee\nIn its capacity as an advisory committee to the ACMA Chair, the Audit and Risk Committee met 5 times in\n2020–21.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- Table 1.30: Audit and Risk Committee\nMember Qualifications, knowledge, skills or experience Number of meetings Total annual\nname (include formal and informal as relevant) attended / total remuneration $\nnumber of meetings (GST inc.)\nIan McPhee Public sector and industry experience including as 5 / 5 22,000\nAO PSM a company director, audit committee\nchair/member, chair of various governance\nreviews, and Auditor-General for Australia\n2005–15.\n Source: `annual-reports/2020-21.pdf (http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf)`\n- [Page 5]\nAppendix 11: Outcome table 105\nAppendix 12: Agency resource statement 106\nAppendix 13: eSafety financial reporting 107\nAppendix 14: List of requirements 108\nAppendix 15: Financial statements 116\nPart 2 – eSafety Commissioner annual report 2021–22 163\nLetter of transmittal 165\nCommissioner’s foreword 166\nOur year at a glance 169\nOverview 170\nFunctions and responsibilities 171\nCorporate structure 172\nThe Commissioner 173\nReport on performance 174\nAssistance and investigations 176\nEducation and awareness 192\nAccountability arrangements and enquiries management 206\nAccountability arrangements 207\nFinancial arrangements 207\nStaffing eSafety 207\nAudit and risk management 207\nFreedom of information 207\nCorrection of material errors in previous annual report 208\nEnquiries management 208\nAppendix 2.1: Mandatory reporting under the Online Safety Act 2021 209\nGlossary 214\nIndex 219\niv\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- 24\nOutcome 1, Program 1.1 Communications regulation, planning and licensing;\nProgram 1.2 Consumer safeguards, education and information\nRegulator performance principles\nContinuous improvement and building trust, collaboration and engagement, risk-based\nand data-driven\nIn 2021–22, compliance issues were monitored using a variety of tools, including complaints,\nstakeholder feedback, audits and investigations, consumer research, trend analysis and\nbusiness intelligence from other regulators and consumer groups.\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- Table 1.22: Attendance at Executive Management Committee meetings, 2021–22\nMember of Executive Management Committee No. of meetings attended\nNerida O’Loughlin, Chair 14\nCreina Chapman, Deputy Chair and CEO 16\nBrendan Byrne, General Manager, Legal Services Division 16\nLinda Caruso, General Manager, Communications 15\nInfrastructure Division\nHelen Owens, General Manager, Corporate 15\nand Research Division\nCathy Rainsford, General Manager, Content 14\nand Consumer Division\nAudit and Risk Committee\nIn its capacity as an advisory committee to the ACMA Chair, the Audit and Risk Committee\nmet 5 times in 2021–22.\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [pages 85,86,87,88,89]\nttendance at Executive Management Committee meetings, 2021–22\nMember of Executive Management Committee No. of meetings attended\nNerida O’Loughlin, Chair 14\nCreina Chapman, Deputy Chair and CEO 16\nBrendan Byrne, General Manager, Legal Services Division 16\nLinda Caruso, General Manager, Communications 15\nInfrastructure Division\nHelen Owens, General Manager, Corporate 15\nand Research Division\nCathy Rainsford, General Manager, Content 14\nand Consumer Division\nAudit and Risk Committee\nIn its capacity as an advisory committee to the ACMA Chair, the Audit and Risk Committee\nmet 5 times in 2021–22.\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [Page 86]\nTable 1.23: Audit and Risk Committee\nNumber of\nmeetings\nQualifications, knowledge, skills attended / Total annual\nMember or experience (include formal and total number of remuneration\nname informal as relevant) meetings $ (GST inc.)\nIan Public sector and industry experience 5 / 5 22,000\nMcPhee including as a company director,\nAO PSM audit committee chair/member, chair\nof various governance reviews, and\nAuditor-General for Australia\n2005–15.\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [Page 79]\nAudit and Risk Committee\nIn its capacity as an advisory committee to the ACMA Chair, the Audit and Risk Committee\nmet 7 times in 2022–23, inclusive of 5 regular meetings and 2 out-of-session meetings.\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n- Table 1.28: Audit and Risk Committee\nNo. of\nmeetings Total annual\nMember Qualifications, knowledge, attended/ total remuneration\nname skills or experience no. of meetings $ (GST inc.)\nIan McPhee Public sector and industry 7 / 7 29,600\nAO PSM experience including as a\ncompany director, audit committee\nchair/member, chair of various\ngovernance reviews, and Auditor-\nGeneral for Australia 2005–15.\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n- [Page 84]\nAudit and Risk Committee\nIn its capacity as an advisory committee to the ACMA Chair, the Audit and Risk Committee\nmet 6 times (5 regular meetings and 1 out-of-session) in 2023–24.\n Source: `annual-reports/2023-24.pdf (http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf)`\n- Table 1.28: Audit and Risk Committee\nNo. of\nmeetings Additional\nQualifications, knowledge, attended/ Information\nskills or experience Total Total annual (including\nMember (include formal and no. of remuneration role on\nname informal as relevant) meetings $ (GST inc.) committee)\nIan Public sector and industry 6 / 6 32,100 Committee\nMcPhee experience including as a Chair\nAO PSM company director, audit\ncommittee chair/member,\nchair of various governance\nreviews, and Auditor-General\nfor Australia 2005–15.\n Source: `annual-reports/2023-24.pdf (http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf)`\n- [pages 84,85,86,87,88,89,90]\nalth\nGovernment, audit\ncommittee member,\ntreasurer of a not-for-profit\nboard, experience in audit,\nsystems of control, finance\nand risk management,\nprogram management,\nstakeholder management,\nstrategic planning and ICT\nmanagement.\n Source: `annual-reports/2023-24.pdf (http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf)`\n- Table 1.26: Attendance at Executive Management Committee meetings, 2024–25\nNo. of meetings\nMember of Executive Management Committee attended\nNerida O’Loughlin, Chair 10\nCreina Chapman, Deputy Chair and CEO (to 6 December 2024) 5\nCarolyn Lidgerwood, acting Deputy Chair 2\nAdam Suckling, Deputy Chair (Deputy Chair from 11 March 2025) 4\nMichael Brealey, General Manager, Communications 11\nInfrastructure Division\nBrendan Byrne, General Manager, Legal Services Division 11\nJeremy Fenton, acting General Manager, Consumer Division 1\nAutumn Field, General Manager, Content Division 9\nHelen Owens, General Manager, Corporate and Research Division 11\nCathy Rainsford, General Manager, Consumer Division 10\nAudit and Risk Committee\nIn its capacity as an advisory committee to the ACMA Chair, the Audit and Risk Committee\nmet 6 times (5 regular meetings and 1 out-of-session) in 2024–25.\n Source: `annual-reports/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf)`\n\n## Corporate Values and Operating Culture\n\n- These include:\n• whole-of-government requirements regarding integrity in the public service, including the\nestablishment of the National Anti-corruption Commission (NACC) and the release of a\nnew policy to combat fraud and corruption\n• the expected passage of the Communications Legislation Amendment (Prominence and\nAnti-siphoning) Bill 2023, which will amend the Broadcasting Services Act 1992 and the\nAustralian Communications and Media Authority Act 2005 to introduce a prominence\nframework for connected TV devices and reform the anti-siphoning scheme13\n• the announcement of a Scams Code Framework that would introduce minimum,\nconsistent obligations for all regulated businesses to prevent, detect, disrupt, and respond\nto scams, alongside sector-specific obligations14\n• the draft Ministerial policy statement on expiring spectrum licences that guides the policies\n Source: `corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)`\n- 18\nOutcome 1, Program 1.1 Communications regulation, planning and licensing\nRegulator performance principles\nCollaboration and engagement, continuous improvement and building trust\nTarget 3.1: Licensing and authorisation policies are updated to\nsupport technology and service innovation\nOur planning guidelines and procedures provide industry with information about our planning\nand decision-making practices, upon which they can base their operational decisions.\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [Page 120]\nRequirements in section 57 of Part 6 of the Australian\nCommunications and Media Authority Act 2005\nACMA Act Page\nreference Requirement reference\n57(a) A copy of each direction given to the ACMA under section 78\n14 during the period\n57(aa) A report on the following matters: 64, 89, 107\n> remuneration, and other employment-related costs and\nexpenses, in respect of APS employees whose duties relate\nto the performance of the eSafety Commissioner’s functions\nor the exercise of the eSafety Commissioner’s powers;\n> any other costs, expenses and other obligations incurred by\nthe Commonwealth in connection with the performance of\nthe eSafety Commissioner’s functions or the exercise of the\neSafety Commissioner’s powers\n57(b), (c) A copy, or extract, of each instrument given to a carrier 78\nor to a carriage service provider under section 581 of the\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [Page 140]\nAustralian Communications and Media Authority\nNOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS\n1.2 Own-Source Revenue and Gains\n2022 2021\nOwn-Source Revenue $'000 $'000\nNote 1.2A: Revenue from Contract with Customers\nSale of goods 13 12\nRendering of services 1,501 1,118\nTotal revenue from contract with customers 1,514 1,130\nDisaggregation of revenue from contracts with customers\nMajor product / service line:\nService delivery 1,501 1,118\nSales of low value plant and equipment 13 12\n1,514 1,130\nType of customer:\nAustralian Government entities (related parties) 967 397\nNon-government entities 547 733\n1,514 1,130\nTiming of transfer of goods and services:\nOver time 1,501 1,118\nPoint in time 13 12\n1,514 1,130\n17\nAppendices | Appendix 15: Financial statements 135\n Source: `annual-reports/2021-22.pdf (http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf)`\n- [Page 119]\nRequirements in section 57 of Part 6 of the Australian\nCommunications and Media Authority Act 2005\nACMA Act\nreference Requirement Page reference\n57(a) A copy of each direction given to the ACMA under No new Ministerial\nsection 14 during the period directions were\ngiven in the\nreporting period\n57(aa) A report on the following matters: 78–87, 105\n> remuneration, and other employment-\nrelated costs and expenses, in respect of\nAPS employees whose duties relate to the\nperformance of the eSafety Commissioner’s\nfunctions or the exercise of the eSafety\nCommissioner’s powers;\n> any other costs, expenses and other\nobligations incurred by the Commonwealth in\nconnection with the performance of the eSafety\nCommissioner’s functions or the exercise of the\neSafety Commissioner’s powers\n57(b), (c) A copy, or extract, of each instrument given to 56\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n- [Page 140]\nAustralian Communications and Media Authority\nNOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS\n1.2 Own-Source Revenue and Gains\n2023 2022\nOwn-Source Revenue $'000 $'000\nNote 1.2A: Revenue from Contract with Customers\nSale of goods 14 13\nRendering of services 3,287 1,501\nTotal revenue from contract with customers 3,301 1,514\nDisaggregation of revenue from contracts with customers\nMajor product / service line:\nService delivery 3,287 1,501\nSales of low value plant and equipment 14 13\n3,301 1,514\nType of customer:\nAustralian Government entities (related parties) 3,096 967\nNon-government entities 205 547\n3,301 1,514\nTiming of transfer of goods and services:\nOver time 3,287 1,501\nPoint in time 14 13\n3,301 1,514\n17\n134 Australian Communications and Media Authority annual report 2022–23\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n- [pages 140,141,142,143]\n140]\nAustralian Communications and Media Authority\nNOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS\n1.2 Own-Source Revenue and Gains\n2023 2022\nOwn-Source Revenue $'000 $'000\nNote 1.2A: Revenue from Contract with Customers\nSale of goods 14 13\nRendering of services 3,287 1,501\nTotal revenue from contract with customers 3,301 1,514\nDisaggregation of revenue from contracts with customers\nMajor product / service line:\nService delivery 3,287 1,501\nSales of low value plant and equipment 14 13\n3,301 1,514\nType of customer:\nAustralian Government entities (related parties) 3,096 967\nNon-government entities 205 547\n3,301 1,514\nTiming of transfer of goods and services:\nOver time 3,287 1,501\nPoint in time 14 13\n3,301 1,514\n17\n134 Australian Communications and Media Authority annual report 2022–23\n Source: `annual-reports/2022-23.pdf (http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf)`\n- [Page 123]\nRequirements in section 57 of Part 6 of the Australian Communications and Media Authority\nAct 2005\nACMA Act\nreference Requirement Page reference\n57(a) A copy of each direction given to the No new Ministerial directions\nACMA under section 14 during the were given in the reporting\nperiod period\n57(aa) A report on the following matters: 107, 109\nremuneration, and other employment-\nrelated costs and expenses, in respect\nof APS employees whose duties relate\nto the performance of the eSafety\nCommissioner’s functions or the\nexercise of the eSafety Commissioner’s\npowers\nany other costs, expenses and\nother obligations incurred by the\nCommonwealth in connection with\nthe performance of the eSafety\nCommissioner’s functions or the\nexercise of the eSafety Commissioner’s\npowers\n57(b), (c) A copy, or extract, of each instrument 59\ngiven to a carrier or to a carriage\n Source: `annual-reports/2023-24.pdf (http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf)`\n\n## Global Ideas and Case Study Inputs\n\n_No global-intelligence source text found yet. Run `CLAUDE/global-ideas-scraper.py ` to populate case-study sources._\n\n## Source Artifacts Used\n\n- `corporate-plans/2022-23.pdf` - corporate-plans - http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Commissioner%20Corporate%20Plan%202022-23.pdf\n- `corporate-plans/2023-24.pdf` - corporate-plans - http://www.esafety.gov.au/sites/default/files/2023-07/Corporate%20plan%202023-24.pdf\n- `corporate-plans/2024-25.pdf` - corporate-plans - http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf\n- `corporate-plans/2025-26.pdf` - corporate-plans - http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf\n- `annual-reports/2020-21.pdf` - annual-reports - http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf\n- `annual-reports/2021-22.pdf` - annual-reports - http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf\n- `annual-reports/2022-23.pdf` - annual-reports - http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf\n- `annual-reports/2023-24.pdf` - annual-reports - http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf\n- `annual-reports/2024-25.pdf` - annual-reports - http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf\n- `strategies/eSafety-20Strategy-202022-25.pdf` - strategies - http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Strategy%202022-25.pdf\n- `strategies/eSafety-20Strategy-20Plan.pdf` - strategies - http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Strategy%20Plan.pdf\n- `strategies/Adult-cyber-abuse-quick-guide.pdf` - strategies - http://www.esafety.gov.au/sites/default/files/2024-05/Adult-cyber-abuse-quick-guide.pdf\n- `pages/about.html` - pages - http://www.esafety.gov.au/about-us\n- `pages/announcements-index.html` - pages - http://www.esafety.gov.au/about-us/industry-regulation/social-media-age-restrictions/statement-of-commitment-to-childrens-rights\n- `pages/annual-reports-index.html` - pages - http://www.esafety.gov.au/about-us/corporate-documents/annual-reports\n- `pages/annual-reports-index__00.html` - pages - http://www.esafety.gov.au/about-us/corporate-documents/annual-reports\n- `pages/annual-reports-index__01.html` - pages - http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf\n- `pages/annual-reports-index__02.html` - pages - http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf\n- `pages/annual-reports-index__03.html` - pages - http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf\n- `pages/annual-reports-index__04.html` - pages - http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf\n- `pages/annual-reports-index__05.html` - pages - http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf\n- `pages/annual-reports-index__06.html` - pages - http://www.esafety.gov.au/sites/default/files/2020-10/ACMA%20and%20eSafety%20annual%20report%202019-20.pdf\n- `pages/annual-reports-index__07.html` - pages - http://www.esafety.gov.au/sites/default/files/2019-07/ACMA_OeSC_AR2017_18.pdf\n- `pages/annual-reports-index__08.html` - pages - http://www.esafety.gov.au/sites/default/files/2019-07/ACMA_OeSC_AR2016_17.pdf\n- `pages/annual-reports-index__09.html` - pages - http://www.esafety.gov.au/sites/default/files/2019-07/ACMA%20OCeSC_AR2015_16.pdf\n- `pages/contact.html` - pages - http://www.esafety.gov.au/key-topics/staying-safe/unwanted-contact\n- `pages/corporate-plans-index.html` - pages - http://www.esafety.gov.au/about-us/corporate-documents/corporate-plans\n- `pages/corporate-plans-index__10.html` - pages - http://www.esafety.gov.au/about-us/corporate-documents/corporate-plans\n- `pages/corporate-plans-index__11.html` - pages - http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf\n- `pages/corporate-plans-index__12.html` - pages - http://www.esafety.gov.au/sites/default/files/2023-07/Corporate%20plan%202023-24.pdf\n- `pages/corporate-plans-index__13.html` - pages - http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Commissioner%20Corporate%20Plan%202022-23.pdf\n- `pages/corporate-plans-index__14.html` - pages - http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf\n- `pages/homepage.html` - pages - http://www.esafety.gov.au\n- `pages/media-releases-index.html` - pages - http://www.esafety.gov.au/newsroom/media-releases\n- `pages/news-latest.html` - pages - http://www.esafety.gov.au/newsroom\n- `pages/priorities-index.html` - pages - http://www.esafety.gov.au/about-us/what-we-do\n- `pages/strategies-index.html` - pages - http://www.esafety.gov.au/about-us/strategy\n- `pages/strategies-index__15.html` - pages - https://www.esafety.gov.au/about-us/strategy\n- `pages/strategies-index__16.html` - pages - http://www.esafety.gov.au/about-us/strategy\n- `pages/strategies-index__17.html` - pages - http://www.esafety.gov.au/about-us/consultation-cooperation/digital-platform-regulators-forum\n- `pages/strategies-index__18.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse\n- `pages/strategies-index__19.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/report-adult-cyber-abuse\n- `pages/strategies-index__20.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/managing-the-impacts-of-adult-cyber-abuse\n- `pages/strategies-index__21.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/what-we-do-and-dont-do\n- `pages/strategies-index__22.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/stories\n- `pages/strategies-index__23.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/stories/adrian\n- `pages/strategies-index__24.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/stories/cayley\n- `pages/strategies-index__25.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/stories/toby\n- `pages/strategies-index__26.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/stories/van\n- `pages/strategies-index__27.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/how-to-help-someone-deal-with-adult-cyber-abuse\n- `pages/strategies-index__28.html` - pages - http://www.esafety.gov.au/key-topics/adult-cyber-abuse/police-legal-help\n- `pages/strategies-index__29.html` - pages - http://www.esafety.gov.au/key-topics/staying-safe/digital-reputation\n- `pages/structure.html` - pages - http://www.esafety.gov.au/about-us/grants-programs/grants-for-aboriginal-community-controlled-organisations\n- `pages/taskforces-index.html` - pages - http://www.esafety.gov.au/about-us/consultation-cooperation/online-safety-youth-advisory-council\n- `other-pdfs/DP-REG-2024-Communique.pdf` - other-pdfs - http://www.esafety.gov.au/sites/default/files/2024-07/DP-REG-2024-Communique.pdf\n- `other-pdfs/Statement-of-Commitment-to-Childrens-Rights.pdf` - other-pdfs - http://www.esafety.gov.au/sites/default/files/2025-09/Statement-of-Commitment-to-Childrens-Rights.pdf\n\n## Gaps To Fix\n\n- No global comparison/case-study sources found.", "legislation_md": "# eSafety Commissioner - Acts and Legislation Discovery\n\n**Generated at**: 2026-05-09T21:05:16.507914+00:00\n**Entity ID**: B-002218\n**Jurisdiction**: Commonwealth\n**Portfolio**: Infrastructure, Transport, Regional Development, \n\nCommunications, Sport and the Arts\n\n> This is an evidence-based discovery list from scraped department material. A mention does not always mean the department administers the legislation; high-confidence and official register links should be reviewed.\n\n## Summary\n\n- Source files scanned: 57\n- Unique legislation references found: 159\n\n| Type | Count |\n|---|---:|\n| Act | 76 |\n| Code | 1 |\n| Determination | 34 |\n| Instrument | 4 |\n| Rules | 13 |\n| Scheme | 1 |\n| Standard | 30 |\n\n## Legislation References\n\n### Online Safety Act 2021\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 84\n**Register search**: https://www.legislation.gov.au/search?query=Online+Safety+Act+2021\n\n**Sources**:\n- `pages/priorities-index.html`\n- `pages/strategies-index.html`\n- `pages/strategies-index__15.html`\n- `pages/strategies-index__16.html`\n- `pages/strategies-index__19.html`\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ,\ndue to take effect in 2025, will intersect with each of these activities. eSafety will take a coordinated approach to make sure they are mutually effective.\nThe proposed introduction of a\nDigital Duty of Care\n, as recommended in the statutory review of the Online Safety Act 2021 and announced by the Australian Government in 2024, would further place the onus on all digital platforms to proactively keep Australians safe and prevent online harms more effectively.\nConsultation and cooperation\nLed by eSafety Commissioner Julie Inman Gran\n Source: `pages/priorities-index.html`\n- people stay engaged on a specific platform, or it may be an unintended consequence of human input – whether through unconscious bias or a curious click and subsequent algorithm-led recommendations leading a person to increasingly extreme and harmful content.\nThe Online Safety Act 2021, through the Basic Online Safety Expectations determination, gives eSafety an avenue to drive greater algorithmic transparency and accountability. It enables us to require reporting from providers about how their algorithms may be contributing to or reducing\n Source: `pages/strategies-index.html`\n- people stay engaged on a specific platform, or it may be an unintended consequence of human input – whether through unconscious bias or a curious click and subsequent algorithm-led recommendations leading a person to increasingly extreme and harmful content.\nThe Online Safety Act 2021, through the Basic Online Safety Expectations determination, gives eSafety an avenue to drive greater algorithmic transparency and accountability. It enables us to require reporting from providers about how their algorithms may be contributing to or reducing\n Source: `pages/strategies-index__15.html`\n- people stay engaged on a specific platform, or it may be an unintended consequence of human input – whether through unconscious bias or a curious click and subsequent algorithm-led recommendations leading a person to increasingly extreme and harmful content.\nThe Online Safety Act 2021, through the Basic Online Safety Expectations determination, gives eSafety an avenue to drive greater algorithmic transparency and accountability. It enables us to require reporting from providers about how their algorithms may be contributing to or reducing\n Source: `pages/strategies-index__16.html`\n- ectronic service such as an email service, chat service, instant messaging service or an online game where users play against each other, or\na designated internet service such as a website.\nFind out more about\nadult cyber abuse and how it is defined\nunder the Online Safety Act 2021.\nExamples\nTypes of adult cyber abuse that are likely to meet eSafety's threshold for investigation include:\nbeing harassed and threatened with violence because of your physical appearance, religion, gender, race, disability, sexual orientation or political be\n Source: `pages/strategies-index__19.html`\n\n### Public Governance, Performance and Accountability Act 2013\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 62\n**Register search**: https://www.legislation.gov.au/search?query=Public+Governance%2C+Performance+and+Accountability+Act+2013\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `corporate-plans/2024-25.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- key corporate\ninformation, and details against the mandatory reporting requirements.\nAs a primary mechanism of accountability to the Parliament of Australia, this report has been prepared in\nline with the requirements for annual reports for entities under the Public Governance, Performance and\nAccountability Act 2013 (PGPA Act).\nGuide to the report\nIntroduction outlines the joint nature of this report.\nPart 1: Australian Communications and Media Authority annual report 2020–21\nOverview\nReport on performance (includes the Annual Performance Statement and financial\nperforma\n Source: `annual-reports/2020-21.pages.jsonl`\n- statement\nI, Nerida O’Loughlin, as the accountable authority of the Australian Communications and Media Authority,\npresent the 2020–21 Annual Performance Statement of the Australian Communications and Media\nAuthority, as required under subsection 39(1) of the Public Governance, Performance and Accountability\nAct 2013 (PGPA Act). In my opinion, this Annual Performance Statement accurately reflects the\nperformance of the Australian Communications and Media Authority and complies with subsection 39(2) of\nthe PGPA Act.\nNerida O’Loughlin PSM\nChair and Agency Head\n\n[page 23]\nAn\n Source: `annual-reports/2020-21.pages.jsonl`\n- powers. All staff employed to assist the\nCommissioner are staff of the ACMA employed under the Public Service Act 1999 and are covered by all\nACMA entitlements, protections and obligations.\nGovernance\nThe ACMA is a non-corporate Commonwealth entity under the Public Governance, Performance and\nAccountability Act 2013 (PGPA Act). The ACMA Chair is the accountable authority under the PGPA Act\nand the agency head for the purposes of the Public Service Act.\nThe Authority is a collegiate decision-making body that consists of at least 3 and not more than 9 members,\nincluding th\n Source: `annual-reports/2020-21.pages.jsonl`\n- 7: Regional and Small Publishers Innovation Fund\nThe following information addresses the ACMA’s requirement under section 205ZL of the Broadcasting\nServices Act 1992 to report on information about the recipients of grants in accordance with section 46 of\nthe Public Governance, Performance and Accountability Act 2013.\n2020 Round of the Regional and Small Publishers Innovation Fund\nIn August 2020, the ACMA awarded 41 grants of financial assistance to grantees under the 2020 Round. In\nNovember 2020, the ACMA awarded funding to an additional 2 applicants. The additional fund\n Source: `annual-reports/2020-21.pages.jsonl`\n- eriod gave effect to the\nwork program\nRequirement under section 205ZL of the Broadcasting Services Act 1992 (BSA)\nBSA Requirement Page reference\nreference\n205ZL Reporting on information about the recipients of grants in 133–7\naccordance with section 46 of the Public Governance,\nPerformance and Accountability Act 2013\nOther information required to be included by an Act or instrument\nRequirement Page reference\nReporting on work health and safety under Schedule 2, Part 4 of the Work 90\nHealth and Safety Act 2011\nAdvertising and market research reporting requirements in secti\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Broadcasting Services Act 1992\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 35\n**Register search**: https://www.legislation.gov.au/search?query=Broadcasting+Services+Act+1992\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `corporate-plans/2024-25.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- n of broadcasting, radiocommunications, telecommunications\nand some online content in accordance with 4 principal acts – the Radiocommunications Act 1992,\nTelecommunications Act 1997, Telecommunications (Consumer Protection and Service Standards) Act\n1999 and Broadcasting Services Act 1992. There are other Acts that confer regulatory jurisdiction on the\nagency or are otherwise relevant to the ACMA in areas such as spam, the Do Not Call Register and\ninteractive gambling.\nIn accordance with the relevant legislation, our specific responsibilities\n Source: `annual-reports/2020-21.pages.jsonl`\n- information and alerts on the ACMA website, including the publication of our\ninvestigations and enforcement actions, and through social media on a range of issues\nthe ACMA Regional Radio Refresher in March 2021, which provided an update on the changes to the\nBroadcasting Services Act 1992 that came into effect in the previous reporting period\n\n[page 30]\nAnnual report 2020–21 Annual Performance Statement 2020–21 27\nconsumer awareness campaigns designed to raise awareness in the community of illegal gambling\nservices and the dangers of phone sca\n Source: `annual-reports/2020-21.pages.jsonl`\n- number of online services blocked 206\nSource: Government agencies.\n\n[page 136]\nAnnual report 2020–21 Appendixes 133\nAppendix 7: Regional and Small Publishers Innovation Fund\nThe following information addresses the ACMA’s requirement under section 205ZL of the Broadcasting\nServices Act 1992 to report on information about the recipients of grants in accordance with section 46 of\nthe Public Governance, Performance and Accountability Act 2013.\n2020 Round of the Regional and Small Publishers Innovation Fund\nIn August 2020, the ACMA awarded 41 grants\n Source: `annual-reports/2020-21.pages.jsonl`\n- nd graphic design students.\nTotal $4,978,590.41\nAdvice to the ACMA by the Advisory Committee\nThe Advisory Committee – appointed by the Minister for Communications, Urban, Infrastructure, Cities and\nthe Arts, the Hon Paul Fletcher MP under section 205ZK of the Broadcasting Services Act 1992 – reviewed\n239 of the 319 applications received for the 2020 Round. Eighty applications were not reviewed as they did\nnot pass the eligibility assessment stage. The Advisory Committee recommended that, based on its\nassessment, 108 applications should be consi\n Source: `annual-reports/2020-21.pages.jsonl`\n- controllers.\nAll notifications lodged with the ACMA in the reporting period for change-of-control events were processed\nwithin the statutory timeframes.\nApplications for prior approval\nDuring the reporting period, in accordance with subsection 61AJ(4) of the Broadcasting Services Act 1992\n(the BSA), the ACMA gave prior approval for a transaction that would have otherwise resulted in breaches\nof the media diversity laws in 2 commercial radio licence areas – Bendigo RA1 in Victoria and Wagga\nWagga RA1 in New South Wales. The transaction involved\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Australian Communications and Media Authority Act 2005\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 30\n**Register search**: https://www.legislation.gov.au/search?query=Australian+Communications+and+Media+Authority+Act+2005\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `corporate-plans/2024-25.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- Authority annual report 2020–21 11\n\n[page 15]\nAnnual report 2020–21 Part 1: Australian Communications and Media Authority annual report 2020–21 12\nOverview\nFunctions and responsibilities\nThe ACMA’s regulatory functions are set out in Part 2, Division 2 of the Australian Communications and\nMedia Authority Act 2005. During the reporting period, the ACMA was a statutory authority within the\nInfrastructure, Transport, Regional Development and Communications portfolio, with the Hon Paul Fletcher\nMP, the Minister for Communications, Urban Infrastructure, Cities and the Arts\n Source: `annual-reports/2020-21.pages.jsonl`\n- eers, and where there is scope for\nimprovement.\nWe also published the Customer financial hardship in the telco industry: State of play report 2019–20,\ncontaining customer financial hardship data provided by 9 major telcos. Refer to p. 51.\n4 Under s 59G of the Australian Communications and Media Authority Act 2005, statistics derived from authorised disclosure\ninformation may only be disclosed in a way that is not likely to enable the identification of a person (or relevantly, a corporation).\n\n[page 74]\nAnnual report 2020–21 Annual Performance Statement 2020–21 71\nStra\n Source: `annual-reports/2020-21.pages.jsonl`\n- e the instrument’s sunset date, and 2 instruments were automatically repealed. The sunset dates for\n3 instruments were deferred to 1 April 2023 and the sunset date for one instrument was deferred to\n1 October 2023.\nDirections and instruments\nSection 57 of the Australian Communications and Media Authority Act 2005 (ACMA Act) requires copies of\ncertain directions and instruments to be included in the ACMA’s annual report, including directions given to\nus by the Minister for Communications, Urban Infrastructure, Cities and the Arts under section 14 of the\nACMA Act, and i\n Source: `annual-reports/2020-21.pages.jsonl`\n- es of both directions can be accessed on the Federal Register of Legislation at legislation.gov.au.\nThe ACMA did not give any directions during the financial year under section 581 of the\nTelecommunications Act.\nMinisterial policy statements\nSection 57 of the Australian Communications and Media Authority Act 2005 requires that the ACMA\nprovide a summary outline of any relevant Ministerial policy statements issued that we have had regard to\nwhen performing our spectrum management functions and exercising our spectrum management powers.\nNo statements were given by the M\n Source: `annual-reports/2020-21.pages.jsonl`\n- are prohibited from disclosing that information to other\nparties – except in limited circumstances – and are required to report specific disclosures to the ACMA\nunder section 308 of the Telecommunications Act.\nThe ACMA is required under paragraph 57(f) of the Australian Communications and Media Authority Act\n2005 to include in its annual report information on disclosures of customer information made by carriers\nand CSPs during the reporting year. The disclosures made under Part 13 of the Telecommunications Act\nby carriers and CSPs, are included in reports to the ACMA\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Public Service Act 1999\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 30\n**Register search**: https://www.legislation.gov.au/search?query=Public+Service+Act+1999\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- The ACMA’s day-to-day activities are managed by the Chair, the Deputy Chair/CEO, 4 general managers\nand 10 executive managers.\nThe ACMA’s organisational structure at 30 June 2021 is set out in Figure 1.1.\nAt 30 June 2021, the ACMA had 448 employees under the Public Service Act 1999, most of whom were\nlocated in our offices in Canberra, Melbourne and Sydney. We also have employees located in Brisbane,\nHobart and Lucas Heights. Detailed information about our staff is provided in Appendix 2 of this report.\nFigure 1.1: Organisational struct\n Source: `annual-reports/2020-21.pages.jsonl`\n- 2020–21.\nUnder the Enhancing Online Safety Act 2015, the ACMA makes staff available to assist the eSafety\nCommissioner to perform their functions and exercise their powers. All staff employed to assist the\nCommissioner are staff of the ACMA employed under the Public Service Act 1999 and are covered by all\nACMA entitlements, protections and obligations.\nGovernance\nThe ACMA is a non-corporate Commonwealth entity under the Public Governance, Performance and\nAccountability Act 2013 (PGPA Act). The ACMA Chair is the accountable authority unde\n Source: `annual-reports/2020-21.pages.jsonl`\n- ]\nAnnual report 2020–21 Appendixes 108\nAppendix 2: Staffing information\nThis appendix contains staffing details for the ACMA and eSafety on a headcount basis. Other than the\nCommissioner, all employees working for eSafety remain employed by the ACMA under the Public Service\nAct 1999.\nTable 1.31: All ongoing employees – current report period (2020–21)\nLocation Male Female Indeterminate Total\nFull- Part- Total Full- Part- Total Full- Part- Total\ntime time time time time time\nNSW 40 3 43 69 19 88 - - - 131\nQld 3 - 3 2 - 2 - - - 5\nSA - - - -\n Source: `annual-reports/2020-21.pages.jsonl`\n- tatistics on employees who identify as Indigenous.\n17AG(4)(c) Information on any enterprise agreements, individual flexibility 88, 119 88, 119\narrangements, Australian workplace agreements, common law\ncontracts and determinations under subsection 24(1) of the\nPublic Service Act 1999.\n17AG(4)(c)(i) Information on the number of SES and non‑SES employees 88, 119 88, 119\ncovered by agreements etc identified in paragraph\n17AG(4)(c).\n17AG(4)(c)(ii) The salary ranges available for APS employees by 119 119\nclassification level.\n17AG(4)(c)(iii) A\n Source: `annual-reports/2020-21.pages.jsonl`\n- 2013 4, 19, 86, 91, 133, 231\noperator examinations, amateur radio operators 38\nPublic Governance, Performance and Accountability\nOptus Internet Pty Ltd 49\nRule 2014 86, 147\nOptus Mobile Pty Ltd 57, 64\npublic interest journalism 26\norganisational structure 16\nPublic Service Act 1999 16, 86, 88, 108\nOur approach to radcomms licensing and allocation\n69 Q\noutcome and program structure 17\nQueensland Indigenous Family Violence Legal Service\noutcomes (ACMA)\n(QIFVLS) Aboriginal Corporation 224\nOutcome 1 17\nQueensland Remote Aboriginal Media 221\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Interactive Gambling Act 2001\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 20\n**Register search**: https://www.legislation.gov.au/search?query=Interactive+Gambling+Act+2001\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `corporate-plans/2024-25.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- tection Framework for\nonline wagering announced by the Commonwealth and state and territory governments in 2018. The NSER\nwill enable consumers to self-exclude from all interactive wagering providers in a single process. Under\namendments passed in 2019 to the Interactive Gambling Act 2001, the ACMA is to appoint a third-party\nprovider (the register operator) to develop and operate the NSER. The ACMA is responsible for managing\nthe register operator and monitoring compliance with the legislation once the NSER is operational.\nIn 2020–21, the ACM\n Source: `annual-reports/2020-21.pages.jsonl`\n- casinos\ncontacting 52 software providers and payment services with a view to disrupting illegal services\n206 illegal online gambling websites blocked by ISPs at our request.\nTable 1.10 provides details of investigations and enforcement action taken under the Interactive Gambling\nAct 2001 (the IGA). The significant increase in investigations is largely a result of our requests to block\nwebsites, which commenced in November 2019. It reflects the ACMA’s investigations into ‘mirror' sites that\nhave been set up by the operators of illegal gambling\n Source: `annual-reports/2020-21.pages.jsonl`\n- ersity rules in any of the relevant licence areas.\nRegister of licensed interactive wagering services\nIn raising awareness of Australian gambling laws to help minimise the supply and use of illegal interactive\ngambling services, the ACMA is required under the Interactive Gambling Act 2001 to maintain a register of\ninteractive wagering service providers licensed by an Australian state or territory. At 30 June 2021, there\nwere 131 entries on the register – 41 were TABs, corporate bookmakers and betting exchanges and 90\nwere on-course bookmakers.\n Source: `annual-reports/2020-21.pages.jsonl`\n- kings 10\nFletcher, Hon Paul 12, 136\ninfringement notices and directions 10, 11\nforeign stakeholders 140\ninvestigations 10, 126\nFourth Action Plan of the National Plan to Reduce\ninteractive gambling see gambling\nViolence Against Women and Their Children (2010–\nInteractive Gambling Act 2001 53, 59, 141\n2022)—eSafety 223, 224\ninterference management 42–6\nfraud control 86–7\nInternational Association of Internet Hotlines (INHOPE)\nFraud Control Plan 87\nnetwork 216, 217\nFree-to-air captioning compliance report 69\ninternational engagements 202–3, 204,\n Source: `annual-reports/2020-21.pages.jsonl`\n- r Protection and Service Standards) Act 1999 and Broadcasting Services Act 1992.\nThere are other Acts that confer regulatory jurisdiction on the agency or are otherwise relevant\nto the ACMA, such as the Spam Act 2003, the Do Not Call Register Act 2006 and the\nInteractive Gambling Act 2001. The ACMA may make regulatory instruments under primary\nlegislation and may, in certain circumstances, be directed by the minister to do so.\nIn accordance with the relevant legislation, our specific responsibilities include:\n> regulating telecommunications an\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Do Not Call Register Act 2006\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 19\n**Register search**: https://www.legislation.gov.au/search?query=Do+Not+Call+Register+Act+2006\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `corporate-plans/2024-25.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- nce and enforcement strategy.\nWe took enforcement action when breaches were found. For example, financial services research\ncompanies Kalkine Pty Ltd and Kalkine Media Pty Ltd paid infringement notices of $251,400 and $100,800\nrespectively for breaches of the Do Not Call Register Act 2006 (DNCR Act) and the Spam Act 2003 (Spam\nAct). We also accepted court enforceable undertakings from each entity.\n3 Australian Competition and Consumer Commission (ACCC), Targeting scams: report of the ACCC on scam activity 2020, June\n2020, ACCC website, accesse\n Source: `annual-reports/2020-21.pages.jsonl`\n- al electronic\nfunctional messages without a functional unsubscribe\nunsubscribe facility facility.\nA total of 9 investigations were conducted under the Telecommunications Act 1997 from the 11,178 complaints\nreceived about alleged breaches of the Spam Act 2003.\nDo Not Call Register Act 2006 (DNCR Act) and Telecommunications (Telemarketing and Research Calls)\nIndustry Standard 2017\nSeek the Deal Pty Making Breach of subsection 11(1) of the DNCR Act – Enforceable\nLtd telemarketing calls making or causing to be made, telemarketing undertaking\nto nu\n Source: `annual-reports/2020-21.pages.jsonl`\n- esearch Calls) Industry\nweekday Standard 2017 – making a telemarketing call after\n8.30 pm on a weekday.\nA total of 14 investigations were conducted under the Telecommunications Act 1997 from the 38,601 complaints\nreceived about alleged non-compliance with the Do Not Call Register Act 2006 and the Telecommunications\n(Telemarketing and Research Calls) Industry Standard 2017. Of those investigations, 7 resulted in the ACMA taking\nenforcement action, 6 resulted in a no breach finding, and one investigation was yet to be finalised.\nTelecommunicatio\n Source: `annual-reports/2020-21.pages.jsonl`\n- tent regulation and consumer information disclosures of information 129–30\nAustralian content 141–3 Disney 78\nchildren’s television 141–3 Do Not Call Register 26, 55, 95\ncontract management and procurement 95–9 contractual service levels 65–6\ncontractors 98–9 Do Not Call Register Act 2006 58, 63\ncorporate governance 86–8 investigations 124–6\nexternal scrutiny 155–6 domestic violence sector 223\ncorporate plan 21\nCorporate plan 2020–21 86 E\ncorporate planning 86 e-bulletins 27, 68\ncorporate presentations (eSafety) 220 e-learning modules 223\ncorp\n Source: `annual-reports/2020-21.pages.jsonl`\n- Act 1997, Telecommunications\n(Consumer Protection and Service Standards) Act 1999 and Broadcasting Services Act 1992.\nThere are other Acts that confer regulatory jurisdiction on the agency or are otherwise relevant\nto the ACMA, such as the Spam Act 2003, the Do Not Call Register Act 2006 and the\nInteractive Gambling Act 2001. The ACMA may make regulatory instruments under primary\nlegislation and may, in certain circumstances, be directed by the minister to do so.\nIn accordance with the relevant legislation, our specific responsibilities inclu\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Enhancing Online Safety Act 2015\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 19\n**Register search**: https://www.legislation.gov.au/search?query=Enhancing+Online+Safety+Act+2015\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `strategies/eSafety-20Strategy-202022-25.pages.jsonl`\n\n**Evidence contexts**:\n- tional\nand awareness activities that promote online safety.\neSafety leads and coordinates online safety efforts across Commonwealth departments, authorities and\nagencies.\nThe eSafety Commissioner is an independent statutory officer. eSafety is governed by the Enhancing\nOnline Safety Act 2015. Under this Act, the ACMA makes staff available to assist the Commissioner to\nperform their functions and exercise their powers to such extent as the Commissioner reasonably requires.\nFind out more at esafety.gov.au.\n\n[page 7]\nAnnual report 2020–21 Introducti\n Source: `annual-reports/2020-21.pages.jsonl`\n- btotal for Program 1.2 52,146 50,168 1,978\nProgram 1.3: Office of the eSafety Commissioner\nAdministered expenses\nOrdinary annual services (Appropriation Act Nos. 1 and 3) 6,386 6,343 43\nDepartmental expenses\nSpecial account\nOnline Safety Special Account – s72 Enhancing Online Safety Act 2015 25,254 24,143 1,111\nSubtotal for Program 1.3 31,640 30,486 1,154\nDepartmental 111,824 112,663 (839)\nAdministered 16,825 13,787 3,038\nTotal for Outcome 1 128,649 126,450 2,199\nAverage staffing level 451 431\n* Budget represents the original budget per the 2020–\n Source: `annual-reports/2020-21.pages.jsonl`\n- + B + C + D 192,158 150,972\n* The Office of the eSafety Commissioner’s allocated appropriation is included in the Australian Communication and Media Authority's\nAppropriation Act 1; however, the appropriation is moved to the Online Safety Special Account s72 Enhancing Online Safety Act\n2015.\n\n[page 149]\nAnnual report 2020–21 Appendixes 146\nAppendix 12: eSafety financial reporting\nThis appendix contains financial information on the operation of eSafety, presented in accordance with\nsubsection 57(aa) of the ACMA Act.\n2021 2020\n$'000 $'000\nDepartme\n Source: `annual-reports/2020-21.pages.jsonl`\n- ner\n\n[page 207]\nAnnual report 2020–21 Report on performance 204\nOur year at a glance\n\n[page 208]\nAnnual report 2020–21 Report on performance 205\nOverview\nFunctions and responsibilities\nThe functions of the eSafety Commissioner are set out in section 15 of the Enhancing Online Safety Act\n2015 (EOS Act) and accompanying legislative rules.\nIn accordance with the legislation, eSafety’s specific responsibilities include:\nadministering a cyberbullying complaints scheme for serious cyberbullying material that targets an\nAustralian child\nadministering th\n Source: `annual-reports/2020-21.pages.jsonl`\n- 0 energy consumption 101\nCustomer Service Centre (CSC) 28, 80–1 Energy Efficiency in Government Operations (EEGO)\ncustomer service user satisfaction survey 81 Policy 100–1\nCutting Edge Cloud Solutions Pty Ltd 65 Engage (e-bulletin) 27, 68\ncyber abuse 212, 226 Enhancing Online Safety Act 2015 2, 86, 200, 205,\nCyber Report 215–17 212, 226, 228, 231\nCyber Safety Summit 224, 228\n\n[page 243]\nAnnual report 2020–21 Index 240\nEnhancing Online Safety (Protecting Australians from G\nTerrorist or Violent Criminal Material) Legislative Rule\nG7 Digital and Tec\n Source: `annual-reports/2020-21.pages.jsonl`\n\n### Telecommunications (Consumer Protection and Service Standards) Act 1999\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 17\n**Register search**: https://www.legislation.gov.au/search?query=Telecommunications+%28Consumer+Protection+and+Service+Standards%29+Act+1999\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n- `corporate-plans/2024-25.pages.jsonl`\n- `corporate-plans/2025-26.pages.jsonl`\n\n**Evidence contexts**:\n- ible\nminister.\nThe ACMA is responsible for the regulation of broadcasting, radiocommunications, telecommunications\nand some online content in accordance with 4 principal acts – the Radiocommunications Act 1992,\nTelecommunications Act 1997, Telecommunications (Consumer Protection and Service Standards) Act\n1999 and Broadcasting Services Act 1992. There are other Acts that confer regulatory jurisdiction on the\nagency or are otherwise relevant to the ACMA in areas such as spam, the Do Not Call Register and\ninteractive gambling.\nIn accordance with the relevant legislat\n Source: `annual-reports/2020-21.pages.jsonl`\n- 9\ntelecommunications investigations.\nTable 1.13 provides details of investigations into compliance with telecommunications obligations other\nthan those addressed under A better move to the NBN and Protecting telco consumers, including the:\nTelecommunications (Consumer Protection and Service Standards) Act 1999\nTelecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services)\nDetermination 2017\nTCP Code.\n\n[page 68]\nAnnual report 2020–21 Annual Performance Statement 2020–21 65\nOur actions included:\nissuing a formal warning to Cutting Edge C\n Source: `annual-reports/2020-21.pages.jsonl`\n- ever, additional charges will be made to other\ncarriers on completion of the assessment of their reported connections.\nTelecommunications Industry Levy\nThe Telecommunications Industry Levy (TIL) is imposed under Division 6 of Part 2 of the\nTelecommunications (Consumer Protection and Service Standards) Act 1999. A combination of funds\nraised under the TIL and dedicated government funding continues to be used to meet the costs of service\ncontracts to deliver universal service obligations, the National Relay Service, emergency call services and\nother public policy tel\n Source: `annual-reports/2020-21.pages.jsonl`\n- for the Arts.\nThe ACMA is responsible for the regulation of broadcasting, radiocommunications,\ntelecommunications and some online content in accordance with 4 principal acts – the\nRadiocommunications Act 1992, Telecommunications Act 1997, Telecommunications\n(Consumer Protection and Service Standards) Act 1999 and Broadcasting Services Act 1992.\nThere are other Acts that confer regulatory jurisdiction on the agency or are otherwise relevant\nto the ACMA, such as the Spam Act 2003, the Do Not Call Register Act 2006 and the\nInteractive Gambling Act 2001. The ACMA may\n Source: `annual-reports/2021-22.pages.jsonl`\n- he training of sales staff in responsible selling.\n> 4 court-enforceable undertakings were accepted from 3 telcos, including from Telstra to\nsupport compliance with the Customer Service Guarantee payment requirements in section\n117A of the Telecommunications (Consumer Protection and Service Standards) Act 1999\n(TCPSS Act).\n> 2 infringement notices paid, with penalties comprising $506,160 for Telstra and $26,640\nfor Lycamobile.\n> 2 remedial directions were issued including one to Optus Internet requiring it to undertake\nan independent audit of how it notifies custom\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Telecommunications (Carrier Licence Charges) Act 1997\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 12\n**Register search**: https://www.legislation.gov.au/search?query=Telecommunications+%28Carrier+Licence+Charges%29+Act+1997\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- 17: Cost recovery charges\nDescription Revenue in Revenue in\n2020–21 ($m) 2019–20 ($m)\nAnnual Carrier Licence Charge 30.5 31.1\nOther cost recovery 4.6 8.4\nTotal charges 35.1 39.5\nThe Annual Carrier Licence Charge (ACLC) is imposed under the Telecommunications (Carrier Licence\nCharges) Act 1997 on participating carriers. It recovers the cost incurred by the ACMA, the Australian\nCompetition and Consumer Commission (ACCC) and the Department for regulating the\n\n[page 98]\nAnnual report 2020–21 Management and accountability 95\ntelecommunications industry\n Source: `annual-reports/2020-21.pages.jsonl`\n- services and the internet of things.\nACCC Australian Competition and Consumer Commission\nCommonwealth regulatory body with responsibilities derived from the Trade Practices Act\n1974.\nACLC Annual Carrier Licence Charge\nAn annual charge the Telecommunications (Carrier Licence Charges) Act 1997 imposed on\neach eligible carrier licence that is in force at the beginning of a financial year.\nACMA Australian Communications and Media Authority\nCommonwealth regulatory authority for broadcasting, online content, radiocommunications\nand telecommunications,\n Source: `annual-reports/2020-21.pages.jsonl`\n- 10: Cost recovery charges\nRevenue in Revenue in\nDescription 2021–22 ($m) 2020–21 ($m)\nAnnual Carrier Licence Charge 30.7 30.5\nOther cost recovery 6.3 4.6\nTotal charges 37.0 35.1\nThe Annual Carrier Licence Charge (ACLC) is imposed under the Telecommunications (Carrier\nLicence Charges) Act 1997 on participating carriers. It recovers the cost incurred by the\nACMA, the ACCC, and the department for regulating entities within the telecommunications\nindustry. Costs arising from activities on national telecommunications interest issues,\nsuch as coordinati\n Source: `annual-reports/2021-22.pages.jsonl`\n- services and the internet of things.\nACCC Australian Competition and Consumer Commission\nCommonwealth regulatory body with responsibilities derived from\nthe Trade Practices Act 1974.\nACLC Annual Carrier Licence Charge\nAn annual charge the Telecommunications (Carrier Licence Charges)\nAct 1997 imposed on each eligible carrier licence that is in force at\nthe beginning of a financial year.\nACMA Australian Communications and Media Authority\nCommonwealth regulatory authority for broadcasting, online\ncontent, radiocommunications and telecommunications,\n Source: `annual-reports/2021-22.pages.jsonl`\n- 13: Cost recovery charges\nRevenue in 2022–23 Revenue in 2021–22\nDescription ($m) ($m)\nAnnual Carrier Licence Charge 29.2 30.7\nOther cost recovery 4.4 6.3\nTotal charges 33.6 37.0\nThe Annual Carrier Licence Charge (ACLC) is imposed under the Telecommunications (Carrier\nLicence Charges) Act 1997 on participating carriers. It recovers the cost incurred by the\nACMA, the ACCC, and the Department for regulating entities within the telecommunications\nindustry. Costs arising from activities on national telecommunications interest issues,\nsuch as coordinati\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Freedom of Information Act 1982\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 11\n**Register search**: https://www.legislation.gov.au/search?query=Freedom+of+Information+Act+1982\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ng services:\nfinance and accounting\nprocurement and contract management\naccommodation, physical security and facilities\nhuman resource management\ninformation and communications technology\nlegal services.\nLegal\nFreedom of information\nThe ACMA is subject to the Freedom of Information Act 1982 (FOI Act), which requires agencies to publish\ninformation as part of the Information Publication Scheme (IPS), under Part II of the FOI Act. Information on\nthe ACMA’s IPS, including our agency plan, can be found on the ACMA website at acma.gov.au.\nThe agency\n Source: `annual-reports/2020-21.pages.jsonl`\n- ndependent audits and eSafety falls under the mantle of the ACMA’s internal\ncontrols, processes and systems. As ACMA employees, the staff of eSafety are subject to the ACMA’s risk\nand fraud management frameworks.\nFreedom of information\nAgencies subject to the Freedom of Information Act 1982 (FOI Act) are required to publish information as\npart of the Information Publication Scheme (IPS), under Part II of the FOI Act. The Commissioner is an\nagency for the purpose of the FOI Act.\nInformation on eSafety’s IPS, including the agency plan, can be foun\n Source: `annual-reports/2020-21.pages.jsonl`\n- es.\nThe ACMA also provides support to eSafety with the following shared services:\n> finance and accounting\n> procurement and contract management\n> human resource management\n> some corporate ICT services.\nLegal\nFreedom of information\nThe ACMA is subject to the Freedom of Information Act 1982 (FOI Act), which requires agencies\nto publish information as part of the Information Publication Scheme (IPS), under Part II of the\nFOI Act. Information on the ACMA’s IPS, including our agency plan, can be found on the ACMA\nwebsite at acma.gov.au.\nThe agency\n Source: `annual-reports/2021-22.pages.jsonl`\n- ndependent audits and\neSafety falls under the mantle of the ACMA’s internal controls, processes and systems.\nAs ACMA employees, the staff of eSafety are subject to the ACMA’s risk and fraud\nmanagement frameworks.\nFreedom of information\nAgencies subject to the Freedom of Information Act 1982 (FOI Act) are required to publish\ninformation as part of the Information Publication Scheme (IPS), under Part II of the FOI Act.\nThe Commissioner is an agency for the purpose of the FOI Act.\nInformation on eSafety’s IPS, including the agency plan, can be foun\n Source: `annual-reports/2021-22.pages.jsonl`\n- 208 Violence Against Women and Their Children\nEnterprise Project Governance (EPG) Committee (2010–2022) 198\n61 fraud control 62\nentry-level programs 64 Free TV 57\nEnvironment Protection and Biodiversity freedom of information 78, 207\nConservation Act 1999 115 Freedom of Information Act 1982 78, 207\nenvironmental performance 76–7 frontline worker training 198\nenvironmental scanning 47 Fun things to do with your photos online 199\nequity statement 122–3 functions and responsibilities 13, 171\n222\n\n[page 228]\nG industry collaborations 200\nG7 Future o\n Source: `annual-reports/2021-22.pages.jsonl`\n\n### Commonwealth Electoral Act 1918\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 10\n**Register search**: https://www.legislation.gov.au/search?query=Commonwealth+Electoral+Act+1918\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- quired to be included by an Act or instrument\nRequirement Page reference\nReporting on work health and safety under Schedule 2, Part 4 of the Work 90\nHealth and Safety Act 2011\nAdvertising and market research reporting requirements in section 311A of the 138–9\nCommonwealth Electoral Act 1918\nEcologically sustainable development and environmental performance (section 100–1\n516A of the Environment Protection and Biodiversity Conservation Act 1999\nReporting requirements under the Guidelines for the use of section 313(3) of 131–2\nthe Telecommunicatio\n Source: `annual-reports/2020-21.pages.jsonl`\n- of Practice 61\nBroadcasting Services (Online Content Service Commissioner's forward 201–3\nProvider Rules) 2018 48 committees, internal 86, 87, 91, 105–7\nBuilding Owners and Managers Association Commonwealth contracts exemptions 99\nInternational guidelines 101 Commonwealth Electoral Act 1918 153\nBullock, Richard 16 Commonwealth Ombudsman 87\nByrne, Brendan 16, 105 Commonwealth Procurement Rules 53, 95\nCommonwealth Property Management Framework\nC 100\nCameron, Fiona 13, 16, 105 communication services\nCameron, James 14, 16, 105 compliance 53–67\ncapab\n Source: `annual-reports/2020-21.pages.jsonl`\n- d to be included by an Act or instrument\nPage\nRequirement reference\nReporting on work health and safety under Schedule 2, Part 4 of the Work 65–66\nHealth and Safety Act 2011\nAdvertising and market research reporting requirements in section 311A of 100–101\nthe Commonwealth Electoral Act 1918\nEcologically sustainable development and environmental performance (section 76\n516A of the Environment Protection and Biodiversity Conservation Act 1999\nReporting requirements under the Guidelines for the use of section 313(3) 97–98\nof the Telecommunications\n Source: `annual-reports/2021-22.pages.jsonl`\n- sion broadcasting, licensing 51\ncorporate presentations (eSafety) 194\nCommissioner's forward 166–8\ncorporate structure (eSafety) 172\ncommittees, internal 61, 62, 67, 80–1\nCorrective Services NSW 33\nCommonwealth contracts exemptions 75\ncost recovery charges 71\nCommonwealth Electoral Act 1918 115\nCost Recovery Implementation Statement and\nCommonwealth Ombudsman 63\nNational Self-exclusion (Cost Recovery Levy)\nCommonwealth Procurement Rules 72\nDetermination 2022 42\nCommonwealth Property Management\nCOVID-19 pandemic 22, 35, 41, 45, 76, 199\nFramework\n Source: `annual-reports/2021-22.pages.jsonl`\n- quired to be included by an Act or instrument\nRequirement Page reference\nReporting on work health and safety under Schedule 2, Part 4 of 70\nthe Work Health and Safety Act 2011\nAdvertising and market research reporting requirements in 98–99\nsection 311A of the Commonwealth Electoral Act 1918\nEcologically sustainable development and environmental 65\nperformance (section 516A of the Environment Protection and\nBiodiversity Conservation Act 1999\nReporting requirements under the Guidelines for the use of 96–97\nsection 313(3) of the Telecommunications\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### International Criminal Court Act 2002\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 10\n**Register search**: https://www.legislation.gov.au/search?query=International+Criminal+Court+Act+2002\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ng pecuniary penalties 313(3)(c) 11\nAssisting the enforcement of the criminal laws in force in a foreign 313(3)(ca) 0\ncountry\nAssisting the investigation and prosecution of: 313(3)(cb) 0\n(i) crimes within the jurisdiction of the ICC (within the meaning of\nthe International Criminal Court Act 2002)\n(ii) Tribunal offences (within the meaning of the International War\nCrimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal number of disruption requests 11\nSource: Government agencies.\n\n[page 135\n Source: `annual-reports/2020-21.pages.jsonl`\n- g pecuniary penalties 313(3)(c) 206\nAssisting the enforcement of the criminal laws in force in a foreign 313(3)(ca) 0\ncountry\nAssisting the investigation and prosecution of: 313(3)(cb) 0\n(i) crimes within the jurisdiction of the ICC (within the meaning of\nthe International Criminal Court Act 2002)\n(ii) Tribunal offences (within the meaning of the International War\nCrimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal number of online services blocked 206\nSource: Government agencies.\n\n[pag\n Source: `annual-reports/2020-21.pages.jsonl`\n- (c) 11\nimposing pecuniary penalties\nAssisting the enforcement of the 313(3)(ca) 0\ncriminal laws in force in a foreign\ncountry\nAssisting the investigation and 313(3)(cb) 0\nprosecution of:\n(i) crimes within the jurisdiction of\nthe ICC (within the meaning of the\nInternational Criminal Court Act\n2002)\n(ii) Tribunal offences (within the\nmeaning of the International War\nCrimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal number of disruption requests 11\nSource: Government agencies.\nAppendices\n Source: `annual-reports/2021-22.pages.jsonl`\n- c) 245\nimposing pecuniary penalties\nAssisting the enforcement of the 313(3)(ca) 0\ncriminal laws in force in a foreign\ncountry\nAssisting the investigation and 313(3)(cb) 0\nprosecution of:\n(i) crimes within the jurisdiction of\nthe ICC (within the meaning of the\nInternational Criminal Court Act\n2002)\n(ii) Tribunal offences (within the\nmeaning of the International War\nCrimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal number of online services blocked 245\nSource: Government agencies.\n98 Au\n Source: `annual-reports/2021-22.pages.jsonl`\n- ng pecuniary 313(3)(c) 29\npenalties\nAssisting the enforcement of the criminal laws in force in 313(3)(ca) 0\na foreign country\nAssisting the investigation and prosecution of: 313(3)(cb) 0\n(i) crimes within the jurisdiction of the ICC (within the\nmeaning of the International Criminal Court Act 2002)\n(ii) Tribunal offences (within the meaning of the\nInternational War Crimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal no. of disruption requests 29\nSource: Government agencies.\n96 Australian\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### International War Crimes Tribunals Act 1995\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 10\n**Register search**: https://www.legislation.gov.au/search?query=International+War+Crimes+Tribunals+Act+1995\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- ce in a foreign 313(3)(ca) 0\ncountry\nAssisting the investigation and prosecution of: 313(3)(cb) 0\n(i) crimes within the jurisdiction of the ICC (within the meaning of\nthe International Criminal Court Act 2002)\n(ii) Tribunal offences (within the meaning of the International War\nCrimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal number of disruption requests 11\nSource: Government agencies.\n\n[page 135]\nAnnual report 2020–21 Appendixes 132\nTable 1.54: Online services blocked by agencies under se\n Source: `annual-reports/2020-21.pages.jsonl`\n- ce in a foreign 313(3)(ca) 0\ncountry\nAssisting the investigation and prosecution of: 313(3)(cb) 0\n(i) crimes within the jurisdiction of the ICC (within the meaning of\nthe International Criminal Court Act 2002)\n(ii) Tribunal offences (within the meaning of the International War\nCrimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal number of online services blocked 206\nSource: Government agencies.\n\n[page 136]\nAnnual report 2020–21 Appendixes 133\nAppendix 7: Regional and Small Publishers Innovatio\n Source: `annual-reports/2020-21.pages.jsonl`\n- l laws in force in a foreign\ncountry\nAssisting the investigation and 313(3)(cb) 0\nprosecution of:\n(i) crimes within the jurisdiction of\nthe ICC (within the meaning of the\nInternational Criminal Court Act\n2002)\n(ii) Tribunal offences (within the\nmeaning of the International War\nCrimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal number of disruption requests 11\nSource: Government agencies.\nAppendices | Appendix 6: Lawful disruption of access to online services by government agencies 97\n\n[page\n Source: `annual-reports/2021-22.pages.jsonl`\n- l laws in force in a foreign\ncountry\nAssisting the investigation and 313(3)(cb) 0\nprosecution of:\n(i) crimes within the jurisdiction of\nthe ICC (within the meaning of the\nInternational Criminal Court Act\n2002)\n(ii) Tribunal offences (within the\nmeaning of the International War\nCrimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal number of online services blocked 245\nSource: Government agencies.\n98 Australian Communications and Media Authority annual report 2021–22\n\n[page 104]\nAppendix 7: Regio\n Source: `annual-reports/2021-22.pages.jsonl`\n- ce in 313(3)(ca) 0\na foreign country\nAssisting the investigation and prosecution of: 313(3)(cb) 0\n(i) crimes within the jurisdiction of the ICC (within the\nmeaning of the International Criminal Court Act 2002)\n(ii) Tribunal offences (within the meaning of the\nInternational War Crimes Tribunals Act 1995)\nProtecting the public revenue 313(3)(d) 0\nSafeguarding national security 313(3)(e) 0\nTotal no. of disruption requests 29\nSource: Government agencies.\n96 Australian Communications and Media Authority annual report 2022–23\n\n[page 103]\nTable 1.51: Online servic\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Work Health and Safety Act 2011\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 10\n**Register search**: https://www.legislation.gov.au/search?query=Work+Health+and+Safety+Act+2011\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- 228\ntelevision broadcasting licences\nwomen with a disability 223, 226\nadministration 40\nWomen’s Safety Package—Technology Trials 223–4\nallocation 81\nWoolcott Research & Engagement 81\nAustralian content 141–3\nWoolworths Group Limited 63\nchanges in control 140\nWork Health and Safety Act 2011 90, 153\ncommercial 40\nWork Health and Safety Management System 90\ncommunity 40\nwork health and safety (WHS) online training 89\nTelstra Corporation Limited 9, 49, 56, 57, 64, 65\nworkforce planning 88\nTerritories Legislation Amendment Act 2020, 40\nworkplace div\n Source: `annual-reports/2020-21.pages.jsonl`\n- impacts women in their working lives 167\ntrust building 26 Women In The Spotlight (WITS) 199\nTrusted eSafety Providers Program 195 Women in the Spotlight: Women’s experiences of\nTwitter 204 online abuse in their working lives 199\nwomen with a disability 198\nU\nWork Health and Safety Act 2011 115\nUnited Nations Convention on the Rights of Work Health and Safety Management System 66\nPersons with Disabilities 65 work health and safety (WHS) online training 65–6\nuniversal service obligation (USO) 69 work program (ACMA) 104\nUniversities Australia 193\n Source: `annual-reports/2021-22.pages.jsonl`\n- atives, first-aid officers, harassment contact officers and work health and\nsafety champions.\nNo notifiable incidents were reported to Comcare, no work health and safety investigations\nwere conducted, and no notices were given to the ACMA under Part 10 of the Work Health\nand Safety Act 2011.\nCorrections to the 2021–22 annual report\nOn pages 97–98 of the 2021–22 annual report, there were some errors in Appendix 6: Lawful\ndisruption of access to online services by government agencies, due to the late submission\nof a report under subsection 313(3)\n Source: `annual-reports/2022-23.pages.jsonl`\n- the end of the\nfinancial year\nAppendices | Appendix 1.13: List of requirements 113\n\n[page 120]\nOther information required to be included by an Act or instrument\nRequirement Page reference\nReporting on work health and safety under Schedule 2, Part 4 of 70\nthe Work Health and Safety Act 2011\nAdvertising and market research reporting requirements in 98–99\nsection 311A of the Commonwealth Electoral Act 1918\nEcologically sustainable development and environmental 65\nperformance (section 516A of the Environment Protection and\nBiodiversity Conservation\n Source: `annual-reports/2022-23.pages.jsonl`\n- arassment contact officers and work health and\nsafety champions.\nDuring the reporting period, no notifiable incidents were reported to Comcare, no work health\nand safety investigations were conducted, and no notices were given to the ACMA under\nPart 10 of the Work Health and Safety Act 2011.\nManagement and accountability | Our people 75\n\n[page 82]\nAppendices\n\n[page 83]\nAppendix 1.1: Committees, memberships and\nattendance at meetings\nAuthority meetings\nDuring 2023–24, the Authority met 45 times.\nTable 1.26: Attendance by members at Authority meet\n Source: `annual-reports/2023-24.pages.jsonl`\n\n### Telecommunications (Telemarketing and Research Calls) Industry Standard 2017\n\n**Type**: Standard\n**Confidence**: high\n**Mentions**: 9\n**Register search**: https://www.legislation.gov.au/search?query=Telecommunications+%28Telemarketing+and+Research+Calls%29+Industry+Standard+2017\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- 0–21 Annual Performance Statement 2020–21 63\nUnsolicited communications (telemarketing and spam)\nIn 2020–21, we undertook 23 investigations under Part 26 of the Telecommunications Act into compliance\nwith the Spam Act, the DNCR Act and the Telecommunications (Telemarketing and Research Calls)\nIndustry Standard 2017. Fifteen of these investigations targeted the financial services marketing sector, a\ncompliance priority area.\nOutcomes from these 23 investigations included infringement notices we issued totalling $742,800 to the\nfollowing parties:\nKogan Australia paid an i\n Source: `annual-reports/2020-21.pages.jsonl`\n- e\nunsubscribe facility facility.\nA total of 9 investigations were conducted under the Telecommunications Act 1997 from the 11,178 complaints\nreceived about alleged breaches of the Spam Act 2003.\nDo Not Call Register Act 2006 (DNCR Act) and Telecommunications (Telemarketing and Research Calls)\nIndustry Standard 2017\nSeek the Deal Pty Making Breach of subsection 11(1) of the DNCR Act – Enforceable\nLtd telemarketing calls making or causing to be made, telemarketing undertaking\nto numbers on the calls to Australian numbers registered on the\nDo Not Call Register DNCR without\n Source: `annual-reports/2020-21.pages.jsonl`\n- elemarketing call after\n8.30 pm on a weekday.\nA total of 14 investigations were conducted under the Telecommunications Act 1997 from the 38,601 complaints\nreceived about alleged non-compliance with the Do Not Call Register Act 2006 and the Telecommunications\n(Telemarketing and Research Calls) Industry Standard 2017. Of those investigations, 7 resulted in the ACMA taking\nenforcement action, 6 resulted in a no breach finding, and one investigation was yet to be finalised.\nTelecommunications Integrated Public Number Database Scheme 2017\nLocalsearch Publishing a Breach of s\n Source: `annual-reports/2020-21.pages.jsonl`\n- tralian link without consent.\n92 Australian Communications and Media Authority annual report 2021–22\n\n[page 98]\nEntity/entity Substance Enforcement\ntype of complaint Investigation outcome action\nDo Not Call Register Act 2006 (DNCR Act) and Telecommunications (Telemarketing\nand Research Calls) Industry Standard 2017 (Telemarketing Industry Standard)\nA total of 6 investigations were conducted under the Telecommunications Act from the\n28,307 complaints received about alleged non-compliance with the DNCR Act and the\nTelemarketing Industry Standard.\nInformation Making Breach\n Source: `annual-reports/2021-22.pages.jsonl`\n- Enforceable\nof Technology marketing sending or causing to be sent, undertaking\nPty Ltd emails without commercial electronic messages\nconsent to electronic addresses with an\nAustralian link without consent\nDo Not Call Register Act 2006 and Telecommunications (Telemarketing and\nResearch Calls) Industry Standard 2017\nThe ACMA did not conduct any formal investigations under the Telecommunications Act\n1997 from the 21,190 complaints received about alleged non-compliance with the Do Not\nCall Register Act and the Telecommunications (Telemarketing and Research Calls) Industry\n Source: `annual-reports/2022-23.pages.jsonl`\n\n### Environment Protection and Biodiversity Conservation Act 1999\n\n**Type**: Act\n**Confidence**: high\n**Mentions**: 6\n**Register search**: https://www.legislation.gov.au/search?query=Environment+Protection+and+Biodiversity+Conservation+Act+1999\n\n**Sources**:\n- `annual-reports/2020-21.pages.jsonl`\n- `annual-reports/2021-22.pages.jsonl`\n- `annual-reports/2022-23.pages.jsonl`\n- `annual-reports/2023-24.pages.jsonl`\n- `annual-reports/2024-25.pages.jsonl`\n\n**Evidence contexts**:\n- Part 4 of the Work 90\nHealth and Safety Act 2011\nAdvertising and market research reporting requirements in section 311A of the 138–9\nCommonwealth Electoral Act 1918\nEcologically sustainable development and environmental performance (section 100–1\n516A of the Environment Protection and Biodiversity Conservation Act 1999\nReporting requirements under the Guidelines for the use of section 313(3) of 131–2\nthe Telecommunications Act 1997\n\n[page 157]\nAnnual report 2020–21 Appendixes 154\nAppendix 14: Financial statements\nFor the period ended 30 June 2021.\n\n[page 158]\nAnnual report\n Source: `annual-reports/2020-21.pages.jsonl`\n- art 4 of the Work 65–66\nHealth and Safety Act 2011\nAdvertising and market research reporting requirements in section 311A of 100–101\nthe Commonwealth Electoral Act 1918\nEcologically sustainable development and environmental performance (section 76\n516A of the Environment Protection and Biodiversity Conservation Act 1999\nReporting requirements under the Guidelines for the use of section 313(3) 97–98\nof the Telecommunications Act 1997\nAppendices | Appendix 14: List of requirements 115\n\n[page 121]\nAppendix 15: Financial statements\nFor the period ended 30 June 2022.\n116 Australi\n Source: `annual-reports/2021-22.pages.jsonl`\n- 2, Part 4 of 70\nthe Work Health and Safety Act 2011\nAdvertising and market research reporting requirements in 98–99\nsection 311A of the Commonwealth Electoral Act 1918\nEcologically sustainable development and environmental 65\nperformance (section 516A of the Environment Protection and\nBiodiversity Conservation Act 1999\nReporting requirements under the Guidelines for the use of 96–97\nsection 313(3) of the Telecommunications Act 1997\n114 Australian Communications and Media Authority annual report 2022–23\n\n[page 121]\nAppendix 1.14: Financial statements\nFor the period ended 30\n Source: `annual-reports/2022-23.pages.jsonl`\n- 4–75\nPart 4 of the Work Health and Safety Act 2011\nAdvertising and market research reporting requirements in 100–101\nsection 311A of the Commonwealth Electoral Act 1918\nEcologically sustainable development and environmental 69\nperformance (section 516A of the Environment Protection\nand Biodiversity Conservation Act 1999\nReporting requirements under the Guidelines for the use of 99\nsection 313(3) of the Telecommunications Act 1997\n118 Australian Communications and Media Authority annual report 2023–24\n\n[page 125]\nAppendix 1.14: Financial statements\nFor the period ended 30 Jun\n Source: `annual-reports/2023-24.pages.jsonl`\n- ption \n\n_…truncated, open the .md file for the full content._", "global_initiatives_md": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "A connected, informed and entertained Australia", "vision_source_page": 10, "purposes": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community.", "purposes_source_page": 19, "how_we_deliver": "We achieve our purpose by fostering a communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice.", "how_we_deliver_source_page": 7, "government_priorities": [ { "text": "Support First Nations Australians' and Closing the Gap targets", "source_page": 11 }, { "text": "Advance the Net Zero by 2050 commitment", "source_page": 11 }, { "text": "Strengthen cooperation across the Indo-Pacific region", "source_page": 11 } ], "outcomes": [ { "name": "Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice", "description": "The ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it.", "key_activities": [ "Communications regulation, planning and licensing", "Consumer safeguards, education and information" ], "source_page": 23 } ], "values": [ "Transparency", "Responsiveness", "Integrity", "Collaboration" ], "values_framework_name": "Principles of regulator best practice", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Proportion of adult cyber abuse complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE02", "measure": "Proportion of cyberbullying complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE03", "measure": "Proportion of image-based abuse complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE04", "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days", "target": "At least 90%", "source_page": 81 }, { "code": "CCE05", "measure": "Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken", "target": "At least 10", "source_page": 83 }, { "code": "CCE06", "measure": "Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations", "target": "At least 2", "source_page": 83 }, { "code": "CCE07", "measure": "Implementation of the social media minimum age requirements for Australian children under the age of 16", "target": "Promote, monitor and enforce compliance", "source_page": 83 }, { "code": "CCE08", "measure": "Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities", "target": "Maintain", "source_page": 83 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Proportion of adult cyber abuse complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE02", "measure": "Proportion of cyberbullying complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE03", "measure": "Proportion of image-based abuse complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE04", "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE05", "measure": "Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE06", "measure": "Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE07", "measure": "Implementation of the social media minimum age requirements for Australian children under the age of 16", "result": "Promote, monitor and enforce compliance", "status": "Achieved", "source_page": 200 }, { "code": "CCE08", "measure": "Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities", "result": "Target met", "status": "Achieved", "source_page": 200 } ], "_source_urls": { "annual_report_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "corporate_plan_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf" } }, "ideas": [ { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Table 2: 2023–24 targets mapped to 2024–25 performance measures\n2024–25 corporate plan performance\n2023–24 corporate plan target\nmeasures\n1.1.1 Performance measure 1.1\n1.1.2 Discontinued – refer Table 1 above\n1.1.3 Performance measure 1.2\n1.1.4 Performance measure 1.3\n1.1.5 Performance measure 1.4\n1.2.1 Performance measure 2.1\n1.2.2 Discontinued – refer Table 1 above\n1.3.1 Performance measure 3.1\n1.3.2 Performance measure 3.2\n1.3.3 Performance measure 3.3\n2.1.1 Performance measure 4.1\n2.1.2 Performance measure 4.2\n2.1.3 Performance measure 4.3\n2.1.4 Performance measure 4.4\n2.1.5 Discontinued – refer Table 1 above\n2.2.1 Performance measure 5.1\n2.2.2 Performance measure 5.2\n2.2.3 Performance measure 5.3\n2.2.4 Performance measure 5.4\n2.3.1 Discontinued – refer Table 1 above\n2.3.2 Discontinued – refer Table 1 above\n40 ACMA and eSafety corporate plan 2024–25", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Table 2: 2023–24 targets mapped to 2024–25 performance measures\n2024–25 corporate plan performance\n2023–24 corporate plan target\nmeasures\n1.1.1 Performance measure 1.1\n1.1.2 Discontinued – refer Table 1 above\n1.1.3 Performance measure 1.2\n1.1.4 Performance measure 1.3\n1.1.5 Performance measure 1.4\n1.2.1 Performance measure 2.1\n1.2.2 Discontinued – refer Table 1 above\n1.3.1 Performance measure 3.1\n1.3.2 Performance measure 3.2\n1.3.3 Performance measure 3.3\n2.1.1 Performance measure 4.1\n2.1.2 Performance measure 4.2\n2.1.3 Performance measure 4.3\n2.1.4 Performance measure 4.4\n2.1.5 Discontinued – refer Table 1 above\n2.2.1 Performance measure 5.1\n2.2.2 Performance measure 5.2\n2.2.3 Performance measure 5.3\n2.2.4 Performance measure 5.4\n2.3.1 Discontinued – refer Table 1 above\n2.3.2 Discontinued – refer Table 1 above\n40 ACMA and eSafety corporate plan 2024–25", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Key activity 2: Build consumer trust in the use of communications content\nand services\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services\nPerformance measure 4.2 The NSER data checking service is available to the wagering\nindustry 99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target\ntimeframes\nPerformance measure 4.5 Communications content and services compliance activities\nare informed by a risk-based assessment of harm\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians\nhaving access to diverse media content and services", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Key activity 2: Build consumer trust in the use of communications content\nand services\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services\nPerformance measure 4.2 The NSER data checking service is available to the wagering\nindustry 99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target\ntimeframes\nPerformance measure 4.5 Communications content and services compliance activities\nare informed by a risk-based assessment of harm\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians\nhaving access to diverse media content and services", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Performance measure 1.1: The spectrum management work program is informed by\nACMA’s consultation with spectrum users, industry and government\n2024–25 2025–26 2026–27 2027–28\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation milestones consultation milestones consultation milestones consultation milestones\nachieved achieved achieved achieved\nProgress reports Progress reports Progress reports Progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook (FYSO), which\nincludes our annual work program.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Performance measure 1.1: The spectrum management work program is informed by\nACMA’s consultation with spectrum users, industry and government\n2024–25 2025–26 2026–27 2027–28\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation milestones consultation milestones consultation milestones consultation milestones\nachieved achieved achieved achieved\nProgress reports Progress reports Progress reports Progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook (FYSO), which\nincludes our annual work program.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "1, 3 and 5)\nAdministered total 50 - 50\nDepartmental expenses\nDepartmental appropriation1 47,810 45,383 2,427\nExpenses not requiring appropriation in the Budget year2 3,101 8,500 (5,399)\nDepartmental total 50,911 53,883 (2,973)\nTotal expenses for Program 1.1 50,961 53,883 (2,923)\nProgram 1.2: Consumer safeguards, education and information\nAdministered expenses\nSpecial appropriations 300 0 300\nAdministered total 300 0 300\nDepartmental expenses\nDepartmental appropriation1 50,655 48,064 2,591\nExpenses not requiring appropriation in the Budget year2 2,863 9,003 (6,140)\nDepartmental total 53,518 57,067 (3,548)\nTotal expenses for Program 1.2 53,818 57,067 (3,248)\nProgram 1.3: eSafety Commissioner\nAdministered expenses\nOrdinary annual services (Appropriation Act No.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "1, 3 and 5)\nAdministered total 50 - 50\nDepartmental expenses\nDepartmental appropriation1 47,810 45,383 2,427\nExpenses not requiring appropriation in the Budget year2 3,101 8,500 (5,399)\nDepartmental total 50,911 53,883 (2,973)\nTotal expenses for Program 1.1 50,961 53,883 (2,923)\nProgram 1.2: Consumer safeguards, education and information\nAdministered expenses\nSpecial appropriations 300 0 300\nAdministered total 300 0 300\nDepartmental expenses\nDepartmental appropriation1 50,655 48,064 2,591\nExpenses not requiring appropriation in the Budget year2 2,863 9,003 (6,140)\nDepartmental total 53,518 57,067 (3,548)\nTotal expenses for Program 1.2 53,818 57,067 (3,248)\nProgram 1.3: eSafety Commissioner\nAdministered expenses\nOrdinary annual services (Appropriation Act No.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 11059066, "link_text": "Annual Report 2024-25 (PDF, 10.55MB)" }, { "category": "annual-reports", "year": "2023-24", "url": "http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf", "file": "annual-reports/2023-24.pdf", "bytes": 9124152, "link_text": "Annual Report 2023-24 (PDF, 8.7MB)" }, { "category": "annual-reports", "year": "2022-23", "url": 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