Portfolio: Digital
https://dcdd.nt.gov.au/
$350M
NT 2025-26 Budget$250M
2024-25 Total Revenue1,100
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
To deliver specialised services, advice and solutions that empower our customers to succeed.
VISION
“A trusted and valued partner in government.”
PURPOSE
To deliver specialised services, advice and solutions that empower our customers to succeed.
Strategic priorities
· 3
ENABLING GOVERNMENT PRIORITIES
ENGAGING OUR CUSTOMERS
EVOLVING OUR BUSINESS
Outcomes
· 3
Outcome 1: Enabling government priorities
Services and solutions that enable the delivery of government priorities.
KEY ACTIVITIES
Outcome 2: Engaging our customers
Expert advice, tools and partnerships through the OneNTG model that empower an agile, high-performing workforce.
KEY ACTIVITIES
Outcome 3: Evolving our business
A skilled and valued workforce, with a culture of working together and collaborating across teams.
KEY ACTIVITIES
Values
· 7
Commitment to service
Innovation
Ethical practice
Accountability
Impartiality
Diversity
Respect
Performance measures
· 3
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | ICT Service Centre queries resolved on first contact | 70% | 76% Annual Report 2024-25 · p.26 | Achieved |
CCE02 | Average annual unscheduled outages per core system | 0 | 2 Annual Report 2024-25 · p.26 | Achieved |
CCE03 | Availability of core across government systems | 99% | 99.99% Annual Report 2024-25 · p.26 | Achieved |
Source documents
· 7
2024-25
2024-25 Department of Corporate and Digital Development annual report PDF (6.2 MB)
Open
2023-24
2023-24 Annual report - DCDD PDF (1.9 MB)
Open
2022-23
2022-23 Annual report - DCDD PDF (18.4 MB)
Open
2021-22
2021-22 Annual report - DCDD PDF (4.1 MB)
Open
2020-21
2020-21 Annual report - DCDD PDF (6.4 MB)
Open
2024
Department of Corporate and Digital Development Strategic Plan 2024-2028 PDF (200.9 KB)
Open
2024
Enterprise Corporate Services Roadmap 2024-2027 PDF (519.1 KB)
Open
Ideas distilled from this entity's strategy & evidence
· 12
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
2023-24-dcdd-annual-report-full.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
2023-24-dcdd-annual-report-full.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
2021-22-dcdd-annual-report-full.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
2021-22-dcdd-annual-report-full.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
2020-21-dcdd-annual-report.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
2020-21-dcdd-annual-report.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
2021-22-dcdd-annual-report-full.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
2021-22-dcdd-annual-report-full.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
2021-22-dcdd-annual-report-full.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
2021-22-dcdd-annual-report-full.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
2022-23-dcdd-annual-report-full.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
2022-23-dcdd-annual-report-full.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
2023-24-dcdd-annual-report-full.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
2023-24-dcdd-annual-report-full.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
2021-22-dcdd-annual-report-full.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
2021-22-dcdd-annual-report-full.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
2020-21-dcdd-annual-report.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
2020-21-dcdd-annual-report.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
2021-22-dcdd-annual-report-full.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
2021-22-dcdd-annual-report-full.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
2021-22-dcdd-annual-report-full.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
2021-22-dcdd-annual-report-full.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
2022-23-dcdd-annual-report-full.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
2022-23-dcdd-annual-report-full.pdf)