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NEW REPORT — SERVICES AUSTRALIA 2026

Ideas to Make Australian Government Work Better

Built by IRIS — named for the Greek goddess who carries messages between heaven and earth — to do the connective work Australian government needs: finding strategy, listening to citizen voices, reviewing departments, surfacing the ideas that actually land.

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New: The March 2026 themed report — "Regulating Service Providers" — is now available. March 2026 report available. Download →

Services Australia-8%
BUDGETServices Australia$8.8B budget
Health, Disability and AgeingScore 62
Local Government Services513 entities
IDEAIdentity Reconciliation Service
REPORTAI in Councils
WORKFORCEMinistry of Health170.0K staff
SURVEYAI in Government Services0 responses
COHORTAverage Australian26.7 million (whole population)
LIFE EVENTHaving a baby~290,000 births/yr (ABS)
TAFE enrollments+15% YoY
BUDGETAustralian Taxation Office$24.0B budget
EducationScore 71
Finance and Treasury355 entities
IDEATell-Us-Once Life Events Service
REPORTAI in Government
WORKFORCEHealth110.0K staff
SURVEYInnovation in Australia: How Can Government Help?0 responses
COHORTAboriginal & Torres Strait Islander984,000
LIFE EVENTStarting school~310,000 starters/yr
Visa backlog180K
BUDGETHealth, Disability and Ageing$109.4B budget
Services AustraliaScore 45
Transport and Infrastructure219 entities
IDEASpeed-Simplicity-Transparency Service Standard
REPORTCitizen Voice
WORKFORCEEducation98.0K staff
SURVEYEnvironment vs Inflation: Where Should Government Prioritise?0 responses
COHORTMigrants, Refugees & New Arrivals7.8 million born overseas; ~190,000 permanent migrants/yr
LIFE EVENTLeaving school~260,000 leavers/yr
New patternRegional Digital Access
BUDGETNational Disability Insurance Agency$55.6B budget
Home AffairsScore 39
Health and Aged Care149 entities
IDEAAustralian Data Exchange Layer
REPORTCustomer Experience
WORKFORCEQueensland Health95.0K staff
SURVEYSimple Citizen Survey on Government Services0 responses
COHORTVeterans & Defence Families581,000 living veterans + ~60,000 ADF + families
LIFE EVENTGetting married~115,000 marriages/yr
BUDGETHome Affairs$7.7B budget
Australian Taxation OfficeScore 58
Industry, Science and Innovation115 entities
IDEABereavement Concierge Service
REPORTInnovation in Government
WORKFORCEEducation95.0K staff
SURVEYSimple Business Survey on Government0 responses
COHORTPeople with Disability5.5 million (incl. ~660,000 NDIS participants)
LIFE EVENTBuying a first home~110,000 first-home buyers/yr
BUDGETDefence$51.5B budget
DefenceScore 55
Environment and Water111 entities
IDEASunset the negative-gearing grandfather over 10 years
REPORTPerformance to Strategy
COHORTChildren & Young People (0–24)8.0 million
LIFE EVENTBecoming disabled~250,000 acquired-disability events/yr
Justice and Law Enforcement87 entities
IDEAUniversal renter portalsmall
COHORTParents & Unpaid Carers2.65 million unpaid carers + ~5M parents of dependents
LIFE EVENTLeaving the army (military transition)~5,500 separations/yr
Agriculture and Primary Industries86 entities
IDEAPlain-language service pages and proactive status updatessmall
LIFE EVENTMajor health issue or diagnosis~280,000 new chronic-disease diagnoses/yr (estimate)
Services Australia-8%
BUDGETServices Australia$8.8B budget
Health, Disability and AgeingScore 62
Local Government Services513 entities
IDEAIdentity Reconciliation Service
REPORTAI in Councils
WORKFORCEMinistry of Health170.0K staff
SURVEYAI in Government Services0 responses
COHORTAverage Australian26.7 million (whole population)
LIFE EVENTHaving a baby~290,000 births/yr (ABS)
TAFE enrollments+15% YoY
BUDGETAustralian Taxation Office$24.0B budget
EducationScore 71
Finance and Treasury355 entities
IDEATell-Us-Once Life Events Service
REPORTAI in Government
WORKFORCEHealth110.0K staff
SURVEYInnovation in Australia: How Can Government Help?0 responses
COHORTAboriginal & Torres Strait Islander984,000
LIFE EVENTStarting school~310,000 starters/yr
Visa backlog180K
BUDGETHealth, Disability and Ageing$109.4B budget
Services AustraliaScore 45
Transport and Infrastructure219 entities
IDEASpeed-Simplicity-Transparency Service Standard
REPORTCitizen Voice
WORKFORCEEducation98.0K staff
SURVEYEnvironment vs Inflation: Where Should Government Prioritise?0 responses
COHORTMigrants, Refugees & New Arrivals7.8 million born overseas; ~190,000 permanent migrants/yr
LIFE EVENTLeaving school~260,000 leavers/yr
New patternRegional Digital Access
BUDGETNational Disability Insurance Agency$55.6B budget
Home AffairsScore 39
Health and Aged Care149 entities
IDEAAustralian Data Exchange Layer
REPORTCustomer Experience
WORKFORCEQueensland Health95.0K staff
SURVEYSimple Citizen Survey on Government Services0 responses
COHORTVeterans & Defence Families581,000 living veterans + ~60,000 ADF + families
LIFE EVENTGetting married~115,000 marriages/yr
BUDGETHome Affairs$7.7B budget
Australian Taxation OfficeScore 58
Industry, Science and Innovation115 entities
IDEABereavement Concierge Service
REPORTInnovation in Government
WORKFORCEEducation95.0K staff
SURVEYSimple Business Survey on Government0 responses
COHORTPeople with Disability5.5 million (incl. ~660,000 NDIS participants)
LIFE EVENTBuying a first home~110,000 first-home buyers/yr
BUDGETDefence$51.5B budget
DefenceScore 55
Environment and Water111 entities
IDEASunset the negative-gearing grandfather over 10 years
REPORTPerformance to Strategy
COHORTChildren & Young People (0–24)8.0 million
LIFE EVENTBecoming disabled~250,000 acquired-disability events/yr
Justice and Law Enforcement87 entities
IDEAUniversal renter portalsmall
COHORTParents & Unpaid Carers2.65 million unpaid carers + ~5M parents of dependents
LIFE EVENTLeaving the army (military transition)~5,500 separations/yr
Agriculture and Primary Industries86 entities
IDEAPlain-language service pages and proactive status updatessmall
LIFE EVENTMajor health issue or diagnosis~280,000 new chronic-disease diagnoses/yr (estimate)
Innovation that's working
Browse all 10,609 ideas

Proposals other governments have already tested, citizens have asked for, or research has recommended. Click into any one to see who would deliver it and how.

Latest Intelligence
March 2026 Report

Digital Forms & Data Submission

How citizens and businesses experience submitting data to government.

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Governance Patterns

Compliance Enforcement

Observed in 12 departments

Fraud Detection

Observed in 8 departments

Regional Service Delivery

Observed in 15 departments

Digital Transformation

Observed in 18 departments

Aboriginal Engagement

Observed in 9 departments

Cross-Agency Coordination

Observed in 11 departments

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