Introduction

YourGov.com.au (“YourGov”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the collection and use of information as described in this policy. If you do not agree with this policy, please do not use our website.

Information We Collect

Information you provide directly:

• Contact information (name, email address) when you submit a contact form or subscribe to our newsletter
• Survey responses, including demographic information and opinions about government services
• Feedback and correspondence you send to us

Information collected automatically:

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, time spent, referral source)
• IP address (anonymised after collection for analytics purposes)
• Cookies and similar tracking technologies (see Cookies section below)

Information we do not collect:

• We do not collect sensitive information as defined under the Privacy Act (e.g., health information, political opinions, religious beliefs) unless explicitly provided in open-ended survey responses
• We do not collect payment or financial information — we do not sell products directly through this website

How We Use Your Information

• To produce aggregated, anonymised analysis of citizen sentiment and government performance
• To improve our website, content, and user experience
• To respond to your inquiries and correspondence
• To send you updates and newsletters (only if you have opted in)
• To comply with legal obligations

We never sell, rent, or trade your personal information to third parties.

Data Storage & Security

Your data is stored on Amazon Web Services (AWS) infrastructure located in the Asia Pacific (Sydney) region (ap-southeast-2). All data remains within Australian borders unless you are explicitly informed otherwise.

We implement industry-standard security measures, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Access controls and role-based permissions for staff
• Regular security audits and vulnerability assessments
• Automated backup and disaster recovery procedures

Survey response data is de-identified within 30 days of collection. Anonymised, aggregated data is retained indefinitely for longitudinal analysis.

Cookies

We use cookies and similar technologies to improve your experience on our website. The cookies we use fall into the following categories:

Strictly Necessary Cookies: Required for the website to function (e.g., session management). These cannot be disabled.

Analytics Cookies: We use privacy-focused analytics to understand how visitors interact with our website. IP addresses are anonymised and no personally identifiable information is transmitted to analytics providers.

Preference Cookies: Remember your settings and preferences (e.g., jurisdiction selection, dark mode).

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect the core functionality of the website.

Third-Party Services

We use a limited number of third-party services to operate our website. These providers are contractually required to handle your data in accordance with this privacy policy and applicable Australian law:

• Amazon Web Services (AWS): Infrastructure and hosting (Sydney region)
• Vercel: Website deployment and edge delivery
• PostHog: Privacy-focused product analytics (self-hosted)

Your Rights

Under the Australian Privacy Principles and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a structured, machine-readable format (GDPR)
• Objection: Object to processing of your personal information for specific purposes
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us at hello@yourgov.com.au. We will respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via a prominent notice on our website. The “last updated” date at the bottom of this page indicates when the policy was last revised.

Privacy Contact

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

Privacy Officer
YourGov.com.au
Email: hello@yourgov.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).