Portfolio: Finance
https://www.servicesaustralia.gov.au/independent-advisory-board?context=22
Digital ID Program
Department of Finance
Total Budget
$408.2M
Digital Budget
$187.8M
July 2023 — June 2026
The Digital ID program aims to provide Australians with a secure, convenient, voluntary and inclusive way to prove their identity online. Key components include a legislative framework, an Accreditation Scheme, and the Australian Government Digital Identity System. The program will also focus on increasing public awareness and adoption across government and the private sector.
Election Systems Modernisation Program (Indigo)
Australian Electoral Commission
Total Budget
$NFPM
Digital Budget
$NFPM
January 2020 — June 2029
The Indigo Program aims to modernise core ICT infrastructure and systems of the Australian Electoral Commission (AEC) to deliver integrated, secure and modern electoral services that meet community needs and expectations into the future. The replacement of legacy systems with modern technology and infrastructure will enhance and bolster the AEC’s ability to manage security risks and strengthen Australia’s ongoing democratic resilience. Tranche 1 has been delivered, and Tranche 2A is scheduled to be completed in 2027. The AEC will seek authority to come back for a future budget request to undertake Tranche 2B.
Funding and Disclosure Reform Program
Australian Electoral Commission
Total Budget
$NFPM
Digital Budget
$NFPM
March 2025 — June 2028
The purpose of the AEC is to maintain an impartial and independent electoral system for eligible voters. As part of this, the AEC regulates the Commonwealth Funding and Disclosure Scheme. The government has introduced legislative amendments to address recommendations of the Joint Standing Committee on Electoral Matters (JSCEM) related to this scheme. The Funding and Disclosure Reform Program was established in March 2025 to enable the AEC to implement the legislative amendments to the scheme. Under the program, the AEC will develop modern, agile and scalable IT platforms, uplift AEC capability, policy and processes consistent with its evolving regulatory role, and deliver a comprehensive package of communications and guidance to support stakeholders transition to new legislative obligations.
Health Delivery Modernisation (HDM)
Services Australia
Total Budget
$487.6M
Digital Budget
$194.4M
July 2018 — September 2025
The HDM Program stabilised, modernised and transformed the health payments system that underpins Medicare, the Pharmaceutical Benefits Scheme and other health-related programs. The HDM Program delivered new digital health services and established new health transformation capabilities to strengthen and modernise digital health across Australia’s healthcare settings, platforms and systems.
Parliamentary Expenses Management System (PEMS) Enhancement Project
Department of Finance
Total Budget
$11.2M
Digital Budget
$10.6M
July 2024 — June 2026
The PEMS is a digital solution for the management and reporting of human resources and payroll, as well as office and travel expenses for parliamentarians, their staff and the administering agencies. The Enhancement Project is a 2-year initiative that will deliver improvements and efficiencies to the functionality of PEMS.
Polling Place Technology Project
Australian Electoral Commission
Total Budget
$15.5M
Digital Budget
$15.5M
January 2022 — June 2025
This project is delivering enhanced technology to enable expansion of voter and polling place technology, through up to 10,000 laptops accessing an electronic copy of the electoral roll, called an Electronic Certified Lists. Electronic Certified Lists are portable computers deployed to polling places as a replacement to paper certified lists. The program is trialling a ‘digital officer in charge return’ at selected polling locations, which allows results to be transmitted directly into the AEC election management system.
Safely Connecting Australians with Support
Services Australia
Total Budget
$49.5M
Digital Budget
$25.6M
July 2024 — June 2026
Enhancements to the myGov platform to continue to respond to the findings of the Critical National Infrastructure myGov User Audit. This includes enhancements to the myGov support tool, strengthening myGov fraud detection capabilities, improving the myGov inbox and other communication capabilities, and supporting users to better secure their myGov accounts.
Improving transparency of procurement data to support the Buy Australian Plan
Department of Finance
Total Budget
$9.9M
Digital Budget
$9.9M
October 2023 — July 2027
This initiative supports the implementation of the Buy Australian Plan by improving the transparency of Australian Government procurement activity through enhanced AusTender capabilities, including the establishment of a dedicated and integrated panel supplier portal. It is also improving AusTender’s reporting capability to increase transparency.
Overseas Health Practitioner Digital Registration Project (OHPDR)
Services Australia
Total Budget
$15M
Digital Budget
$7.7M
July 2024 — February 2026
Australia is facing a shortage of key healthcare practitioners, putting the health system and existing workforce under pressure. Australians – especially those living in rural and remote areas – are finding it increasingly difficult to access healthcare. Services Australia is delivering the OHPDR as part of the 2024–25 Budget Measure ‘Health workforce’. This is implementing Recommendation 2, Automate the issuance of Medicare provider numbers, of the Final Report of the Independent Review of Australia’s Regulatory Settings Relating to Overseas Health Practitioners. The report, endorsed by National Cabinet, made recommendations to improve health practitioner registration, skill and qualification recognition for overseas trained health professionals and international students who have studied in Australia.
Response to Services Australia Budget and Efficiency Review – the Cyber Security Uplift Project (CSUP)
Services Australia
Total Budget
$NFPM
Digital Budget
$NFPM
July 2024 — June 2025
The CSUP was established to address immediate agency cyber security risk and improve its cyber security maturity.
Service Delivery Office Security and Reliability
Department of Finance
Total Budget
$12M
Digital Budget
$12M
July 2024 — June 2026
The Security and Reliability program will deliver necessary ICT upgrades with a focus on cyber and data capabilities to maintain the security and reliability of the Service Delivery Office, systems which provide corporate shared services to 16 client entities across the APS.
Services Australia Improved Safety for Staff and Customers Phase 2
Services Australia
Total Budget
$362.2M
Digital Budget
$109.8M
July 2024 — July 2026
The project is implementing recommendations of the Security Risk Management Review to strengthen security and safety measures for Services Australia staff and customers. The 2024–25 Budget committed an additional $314.1 million over 2 years to implement some of the remaining recommendations of the review in full, strengthening security and safety measures to achieve sustained benefits for Services Australia staff and customers (Phase 2). A total of 14 review recommendations will be implemented in full with government funding (via 7 registered projects) and the remaining 30 recommendations with existing agency resources.
Strengthening Medicare - Chronic Wound Consumables Scheme for Patients with Diabetes
Services Australia
Total Budget
$16.7M
Digital Budget
$10.4M
June 2023 — June 2026
This project is improving the management of wounds for patients in primary care settings by providing education and training for healthcare professionals and providing fully subsidised wound consumable products to people with chronic wounds. The pilot phase of this project is limited to people with a chronic wound and diabetes who are aged 65 and over (or aged 50 and over for First Nations people). If the pilot is successful, the program may be expanded to all Australians with chronic wounds.
12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
To operate the Healthcare Identifiers Service (HI Service) to support safe, secure, and efficient care, with an ecosystem of connected providers conveniently and seamlessly sharing high-quality patient data.
PURPOSE
To operate the Healthcare Identifiers Service (HI Service) to support safe, secure, and efficient care, with an ecosystem of connected providers conveniently and seamlessly sharing high-quality patient data.
Strategic priorities
· 6
National Healthcare Interoperability Plan
Digital Health Blueprint 2023–2033 and associated Action Plan
National Digital Health Strategy 2023–2028 and associated Delivery Roadmap
National Healthcare Identifiers Roadmap 2023–2028
Australia’s Primary Health Care 10 Year Plan
Strengthening Medicare Taskforce Report
Outcomes
· 1
Outcome 1: Healthcare Identifiers Service
The HI Service is a national system for identifying people, healthcare providers and healthcare organisations. It’s a foundational service for digital health in Australia and ensures health systems match information with the right patient and provider at the point of care.
KEY ACTIVITIES
Values
· 3
safe, secure, and efficient care
connected providers
high-quality patient data
Performance measures
· 12
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
HI01 | System availability | ≥ 99.5% | 99.98% Annual Report 2024-25 · p.15 | Achieved |
HI02 | System responsiveness | response times for external user web services do not exceed a 4 second average | 99.97% Annual Report 2024-25 · p.15 | Achieved |
HI03 | Call centre responsiveness | customer average speed of answer in < 7 minutes | 71.43% Annual Report 2024-25 · p.15 | Partially achieved |
HI04 | Call centre responsiveness | provider average speed of answer in < 2 minutes | 72.85% Annual Report 2024-25 · p.15 | Partially achieved |
HI05 | Online service request | no staff intervention required, and successful validation requests processed within <5 minutes | 99.88% Annual Report 2024-25 · p.15 | Achieved |
HI06 | Online service request | staff intervention required with request resolved within 5 business days from submission | 94.16% Annual Report 2024-25 · p.15 | Partially achieved |
HI07 | Paper form processing | processed within 10 business days of completed application | 98.94% Annual Report 2024-25 · p.15 | Achieved |
HI08 | Outbound correspondence | notification dispatched within 10 business days from receipt of a completed application | 98.94% Annual Report 2024-25 · p.15 | Achieved |
HI09 | Complaints | acknowledged within 5 business days of complaint made | 100% Annual Report 2024-25 · p.15 | Achieved |
HI10 | Complaints | actioned and finalised with 30 calendar days of complaint received | 100% Annual Report 2024-25 · p.15 | Achieved |
HI11 | System incident management | resolved within timeframe applicable to the severity level | 100% Annual Report 2024-25 · p.15 | Achieved |
HI12 | Online IHI registration | ≥ 80% non-Medicare individuals through the IHI myGov Member Service | 97.11% Annual Report 2024-25 · p.15 | Partially achieved |
Source documents
· 7
2024-25
Healthcare Identifiers Service Annual Report 2024-25
Open
2023-24
Healthcare Identifiers Service Annual Report 2023-24
Open
2022-23
Healthcare Identifiers Service Annual Report 2022-23
Open
2021-22
Healthcare Identifiers Service Annual Report 2021-22
Open
2020-21
Healthcare Identifiers Service Annual Report 2020-21
Open
2025
myGov roadmap
Open
2026
Workplace Gender Equality Agency employer statement
Open
Ideas distilled from this entity's strategy & evidence
· 12
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
8101-2310.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
8101-2310.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
8101-2210.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
8101-2210.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
8101-2210.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
8101-2210.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
8101-2410.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
8101-2410.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
senate-inquiry-response-shergold-and-senate.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
senate-inquiry-response-shergold-and-senate.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
senate-inquiry-response-shergold-and-senate.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
senate-inquiry-response-shergold-and-senate.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
8101-2310.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
8101-2310.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
8101-2210.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
8101-2210.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
8101-2210.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
8101-2210.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
8101-2410.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
8101-2410.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
senate-inquiry-response-shergold-and-senate.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
senate-inquiry-response-shergold-and-senate.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
senate-inquiry-response-shergold-and-senate.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
senate-inquiry-response-shergold-and-senate.pdf)
Source library
· 15
839KB
2024-25.pdf
1.2MB
2023-24.pdf
341KB
2022-23.pdf
2.3MB
2021-22.pdf
649KB
2020-21.pdf
342KB
australian-college-of-nursing.pdf
575KB
australian-healthcare-and-hospitals-association.pdf
72KB
australian-medical-association.pdf
356KB
privacy-foundation-australia.pdf
218KB
consumers-health-forum-australia.pdf
1.7MB
final-report.pdf
455KB
independent-review-response.pdf
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